Customer Support Representative Jobs in Norfolk, NE

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Customer Service Representative
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Customer Service Representative Manager
Customer Service Administrator
  • WordPress & Customer Support Specialist

    Marathon Press 3.5company rating

    Customer Support Representative Job In Norfolk, NE

    We are seeking a detail-oriented WordPress & Customer Support Specialist to join our team. This role involves managing WordPress websites, assisting customers with technical issues, and supporting yearbook and ROES client software users. The ideal candidate is tech-savvy, customer-focused, and comfortable troubleshooting website and software-related problems. Key Responsibilities: Install, modify, and update WordPress websites. Assist customers over the phone with website issues, providing clear and effective troubleshooting. Provide phone support for customers using yearbook and ROES client software. Create and modify products, reports, and workflows within ROES. Make basic DNS changes (A, CNAME, and TXT records) through cPanel/WHM. Utilize automated color correction software to enhance image quality. Requirements: Experience with WordPress website installation, updates, and modifications. Strong troubleshooting and customer support skills. Basic understanding of DNS Ability to learn and apply automated color correction techniques. Excellent communication skills and patience when assisting customers. Preferred Qualifications: Previous experience in technical support or web development. Basic knowledge of HTML, CSS, and PHP (a plus). Experience working with photo or print-related software. Familiarity with cPanel/WHM. Familiarity with ROES client software and yearbook production. What We Offer: Competitive wage based on experience. Opportunities for professional growth and skill development. Supportive team environment with hands-on training.
    $35k-44k yearly est. 3d ago
  • Support Professional For Autism - Bilingual - Norfolk

    BK Healthcare Management

    Customer Support Representative Job In Norfolk, NE

    Are you currently working in a role within Human Services or Social Services, providing crucial support to others? Consider directing your passion and expertise toward a fulfilling career in the Applied Behavior Analysis (ABA) field. Your valuable skills and commitment to enhancing lives can make a significant impact on children with Autism, aligning with a community dedicated to positive change. Perks: Enjoy job security and advancement opportunities in the thriving ABA industry. Experience flexible schedules that accommodate your current commitments within the realm of Human Services or Social Services. Receive competitive compensation, recognizing and valuing your contributions. Ideal for those seeking part-time roles. Tailored for professionals with a background in providing compassionate care and support. No prior experience needed; we provide comprehensive training! Responsibilities: Provide one-on-one ABA services to clients, using evidence-based interventions supporting independence and positive behavior. Serve as an integral member of our clinical team, responsible for the direct implementation of skill-building and care plans. Record session data accurately using electronic devices. Foster a positive learning environment for clients and connect with families. Qualifications: High school diploma or equivalent. Willingness to learn and passionate about making a difference for children with Autism. Patience, compassion, and the ability to maintain a calm demeanor in challenging situations. Need to Know: Services will be provided in clients' homes or in community-based locations. All positions start off part-time. Required to take the 40-hour Registered Behavior Technician course. Looking to hire candidates who are willing to make a 6-month commitment to change our clients lives. If you have considered any of the helping professions like Home Health Aide (HHA), Certified Nursing Assistant (CNA), Personal Care Assistant (PCA), Case Manager, Rehab Counselor, Mental Health Counselor, or Direct Support Professional (DSP) this may be a great new field for you to explore. Ready to channel your support skills into a purpose-driven career? Apply today, join our team, and let your passion positively impact the lives of children with Autism.
    $27k-39k yearly est. 55d ago
  • Service Receptionist

    One Low Price

    Customer Support Representative Job In Norfolk, NE

    Norfolk Auto Center is looking for an enthusiastic and motivated Service Receptionist to join our highly talented team. We are located in Northeast Nebraska. We offer a great benefits package including vacation and medical, dental, vision, employee discounts and more! We are family owned and operated; so come join our team where you’re more than an employee… you’re “Family"! The receptionist is responsible for scheduling service reservations and provide information to customers regarding their scheduled service. The primary focus of the job will be to contact service customers to ensure that their experience was exceptional and to provide feedback on those findings, stay abreast on the status on customer vehicles while they are waiting in the dealership, ensure that customers are contacted when their special order parts arrive. This job requires "people" skills and a genuine desire to service the customer. A positive attitude and willingness to be a team member are essential to this position. This is an opportunity to develop a rewarding career with a growing organization. We are a caring, well-established company that loves to promote from within. The best bunch of people to work with and learn from! We are an Equal Opportunity Employer. Responsibilities Handles outbound and incoming calls from customers to schedule service appointments. Verify customer and vehicle information and service needs. Conduct 24-hour reminder call for all service appointments. Display thorough knowledge of all dealership products and services. Contacts internet customers regarding their service inquiries or scheduling requests. Complete call sheets to turn into Service Manager to provide feedback on the calls made. Communicate with all service advisors and assist in making sure that customers are informed about the status of their vehicle. Know every appointment of the day to make sure that the service advisor/self knows status of vehicle All other duties as assigned. Qualifications Must be 18 or over in order to be covered by CMC/NMC’s Automobile Insurance. 1-2 years of previous call center or customer service experience preferred, but not required High School Diploma of GED preferred but not required Ability to read and comprehend instructions and information. Valid in-state driver's license. Professional personal appearance. Communication skills: Ability to collaborate, cooperate, interpret, communicate information that is not always straightforward. Computer: Ability to efficiently use Microsoft Office Suite (Word, Power Point, and Intermediate Excel), manage files, navigate network, web and windows. Software: Ability to efficiently use in house software. Decision-making: Knowledge of and ability to identify and choose alternatives based on the values and preferences and to solve problems to arrive at a conclusion and decision. Teamwork: Ability to work effectively in a collaborative/team setting. Telephone Skills: Ability to respond to callers in a timely fashion using positive and professional demeanor and tone and refer callers to the appropriate resource. Must speak and write English fluently, Spanish fluency is optional but beneficial Must perform duties and responsibilities in a safe manner. Must be able to pass background checks and valid driver license. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and able to compute rate, ratio and percent. Ability to understand and define problems collects data, establish facts, and draw valid conclusions.
    $27k-35k yearly est. 12h ago
  • CSR-Customer Service Representative Full-time & Part-time

    Domino's Franchise

    Customer Support Representative Job In Norfolk, NE

    We have pizza delivery and carryout services as well as dine-in services. We believe in taking pride in our products and service while working in a fun family environment. Job Description Accurately take and process orders and transactions received either in person or over the phone. Provide outstanding customer service. Check all products for accuracy against quality standards. Support the restaurant by performing other workstation duties. Comply with Domino's uniform, appearance, and operations standards, and with federal, state, and local laws and ordinances. Qualifications Qualifications Must be 16 years of age or older Possess basic math and problem solving skills Must be able to work scheduled or unscheduled shifts, which will include nights, weekends, and as emergencies arise Must be cross-trained and perform other workstation duties within the restaurant as needed Bilingual in certain markets Non-exempt, hourly position Job Duties and Responsibilities Receive and process telephone orders. Handle sensitive and confidential customer information in a responsible manner. Execute credit transactions. Provide quality customer service through positive and professional interaction with customers in person or by phone. Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift. Contribute to an atmosphere of teamwork, energy and fun. Operate all equipment. Clean equipment and facility daily. Perform other assigned workstation duties including making quality products, preparing ingredients, preparing product, and taking orders. Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Must have verbal, written and telephone skills to take and process orders. Motor coordination between eyes and hands/finders to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touchscreen. Stock ingredients from delivery area to storage, work area, walk-in cooler. Make food items to standard within the time frames allotted. Be able to follow instructions and product guides when making menu items. Additional Information Physical Demands STANDING : Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with some linoleum in the back area. Height of work surfaces is between 28" - 48". WALKING : Walking is generally in short distances for short durations. SITTING : Paperwork is normally completed in an office at a desk or table. LIFTING : Bulk product deliveries are made twice a week or more and are lifted/moved to walk-in cooler or other sections of the store by the team member. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high. CARRYING : Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. PUSHING : Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"-72" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. CLIMBING : Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance. STOOPING/BENDING : Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. CROUCHING/SQUATTING : Performed occasionally to stock shelves and to clean low areas. REACHING : Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. HAND TASKS : Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the railing cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. MACHINES, TOOLS, EQUIPMENT, WORK AIDS : Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. EXPOSURE TO : Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks, such as couponing. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING: Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS : The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
    $27k-35k yearly est. 13d ago
  • Client Service Specialist

    Integrity Marketing Group 3.7company rating

    Customer Support Representative Job In Norfolk, NE

    Retirement Plan Consultants Norfolk, Nebraska About Retirement Plan Consultants Retirement Plan Consultants, a partner with Integrity Marketing Group, has been in Downtown Norfolk, Nebraska since 2008. Our office services over 1,800 plans and 17,500 participants for companies across the United States. We are focused on providing a customized plan to assist participants on their way to retirement and in doing so, have established an outstanding reputation for quality service. We believe in the growth of our employees and provide opportunity for advancement by providing the training and education needed to be successful. Retirement Plan Consultants offers big-city careers while encouraging community engagement and work/life balance. We are looking for individuals who fit our workplace culture and take pride in having a “service personality” with expert knowledge. Job Summary We are seeking a highly motivated and customer-oriented individual to join our team as a Client Service Specialist. In this role, you will be the first point of contact for our valued clients, providing exceptional service and support. The ideal candidate possesses excellent communication skills, both verbal and written, along with a proactive and solution-oriented mindset. You should have a strong attention to detail, the ability to multitask, and a genuine passion for helping others. If you thrive in a fast-paced environment, enjoy building relationships, and are committed to delivering exceptional client service, we would love to hear from you! Primary Responsibilities: Deliver exceptional service and resolve customer issues effectively via phone and email interactions. Receive and process client level requests and forms; reviewing for accuracy and quickly resolving issues with participants as they arise. Handling and de-escalating challenging industry questions while maintaining professionalism and composure. Assist participants with technical issues regarding the website, app or our forms. Review and update internal processes based on client feedback. Keen attention to detail in managing client information, processing requests, and ensuring accuracy in all interactions. Keep up to date with the changing landscape of the industry through scheduled webinars, trainings and team meetings. Primary Skills & Requirements: Communication Skills: Ability to communicate with customers clearly and effectively, both verbally and in email. Problem-Solving Skills: Capability to handle and resolve customer issues or complaints efficiently and professionally. Patience and Empathy: Being patient and understanding, especially when dealing with frustrated or upset customers. Basic Computer Skills: Familiarity with using computers, including navigating office software, and handling email and other digital communication tools. Attention to Detail: Being meticulous in handling customer requests and maintaining accurate records. Positive Attitude: A friendly and upbeat demeanor can enhance customer interactions and contribute to a better customer experience. About Integrity Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
    $50k-71k yearly est. 60d+ ago
  • Service BDC Agent

    Norfolk Motor Company

    Customer Support Representative Job In Norfolk, NE

    Compensation: $16 per hour plus commission Norfolk Auto Center is looking for an enthusiastic and motivated Service BDC Agent to join our highly talented team. We are located in Northeast Nebraska. We offer a great benefits package including vacation and medical, dental, vision, employee discounts and more! We are family owned and operated; so come join our team where you're more than an employee… you're “Family"! The BDC Agent is responsible for scheduling service reservations and provide information to customers regarding their scheduled service. The primary focus of the job will be to contact service customers to ensure that their experience was exceptional and to provide feedback on those findings, stay abreast on the status on customer vehicles while they are waiting in the dealership, ensure that customers are contacted when their special order parts arrive. This job requires "people" skills and a genuine desire to service the customer. A positive attitude and willingness to be a team member are essential to this position. This is an opportunity to develop a rewarding career with a growing organization. We are a caring, well-established company that loves to promote from within. The best bunch of people to work with and learn from! We are an Equal Opportunity Employer. Responsibilities Handles outbound and incoming calls from customers to schedule service appointments. Verify customer and vehicle information and service needs. Conduct 24-hour reminder call for all service appointments. Display thorough knowledge of all dealership products and services. Contacts internet customers regarding their service inquiries or scheduling requests. Complete call sheets to turn into Service Manager to provide feedback on the calls made. Communicate with all service advisors and assist in making sure that customers are informed about the status of their vehicle. Know every appointment of the day to make sure that the service advisor/self knows status of vehicle All other duties as assigned. Qualifications Must be 18 or over in order to be covered by CMC/NMC's Automobile Insurance. 1-2 years of previous call center or customer service experience preferred, but not required High School Diploma of GED preferred but not required Ability to read and comprehend instructions and information. Valid in-state driver's license. Professional personal appearance. Communication skills: Ability to collaborate, cooperate, interpret, communicate information that is not always straightforward. Computer: Ability to efficiently use Microsoft Office Suite (Word, Power Point, and Intermediate Excel), manage files, navigate network, web and windows. Software: Ability to efficiently use in house software. Decision-making: Knowledge of and ability to identify and choose alternatives based on the values and preferences and to solve problems to arrive at a conclusion and decision. Teamwork: Ability to work effectively in a collaborative/team setting. Telephone Skills: Ability to respond to callers in a timely fashion using positive and professional demeanor and tone and refer callers to the appropriate resource. Must speak and write English fluently, Spanish fluency is optional but beneficial Must perform duties and responsibilities in a safe manner. Must be able to pass background checks and valid driver license. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and able to compute rate, ratio and percent. Ability to understand and define problems collects data, establish facts, and draw valid conclusions.
    $16 hourly 43d ago
  • Client Relations Specialist - Agricultural Risk Management

    Hurley & Associates 4.1company rating

    Customer Support Representative Job 25 miles from Norfolk

    Join Our Team at Hurley & Associates! Are you passionate about agriculture and customer service? Do you thrive in a collaborative environment where your contributions make a direct impact? Hurley & Associates is seeking a dynamic Client Relations Specialist to join our team and help us empower farmers to achieve financial stability and success through tailored commodity risk management solutions. About Us At Hurley & Associates, we partner with farm families to build a lasting legacy. Our tailored marketing plans manage market risks and strengthen financial, emotional, and relational foundations. Our culture celebrates teamwork, lifelong learning, family values, and work-life balance. We are committed to supporting our employees' growth and well-being. Why Join Hurley & Associates? Work-Life Balance: Enjoy the flexibility of a 30-40 hour work week Comprehensive Training: Partner with a mentor for 13 months, receiving personalized coaching and training for success in this role. Additional education includes preparation for the Series 3 exam and communication skill enhancement. Benefits of Being a Hurley Team Member: Enjoy health care, dental, vision, Health Savings Account, life and voluntary life insurance, disability insurance, paid time off, retirement savings, and professional development opportunities. Positive Work Environment: Collaborate with a supportive team that values integrity, innovation, and excellence. Student Opportunities: We're proud to offer scholarships and internships for students. Position Overview Status: Full Time, Exempt 30 - 40 Hour work week Scalable work hours with growth potential Reports to: Support Team -Team Leader Direct Reports: None As a Client Relations Specialist, you will provide exceptional customer service and administrative support to help our Ag Risk-Marketing Consultants maximize their impact. Your role will involve assisting with commodity risk-management tasks, client financial assessments, data entry, and more. Success in this position requires strong communication skills, attention to detail, professionalism, integrity, and confidentiality. Client Relations Specialist Key Responsibilities Administration Organize calendars and ensure Consultants stay on track with upcoming tasks. Serve as the primary contact for clients, handling inquiries and providing timely information. Assist with prospecting efforts, preparing letters, and creating supportive materials. Backup other office staff as needed and assist with training new employees. Marketing Maintain and update client data in our proprietary systems. Review client positions, assist with margin calls, and communicate with lenders. Collaborate with grain buyers to sell cash grain and monitor market trends. Support Consultants with placing futures and options orders and creating reports. Plan and coordinate events, presentations, and client meetings. Client Documentation Prepare and update client reports, brokerage accounts, and financial records. Manage grain inventory and provide year-end tax projections when necessary. Communication Demonstrate professional and customer-friendly phone etiquette in all client interactions. Effectively handle inbound and outbound calls, providing prompt and courteous assistance. Communicate complex information clearly and confidently to clients and team members. Required Knowledge, Skills, & Abilities Administration Strong interpersonal skills and a friendly, professional demeanor. Exceptional attention to detail and organizational skills. Takes initiative and works independently. Ability to manage multiple tasks efficiently. Technical Skills Proficiency in Microsoft Office Suite Phone etiquette Education & Experience High school diploma required; associate or bachelor's degree preferred. At least one year of related experience is a plus. Ready to Apply? Join a company where your contributions make a difference! At Hurley & Associates Agri-Marketing Centers, you'll enjoy a meaningful career with opportunities to grow and thrive. Apply today to become part of our mission-driven team. Hurley & Associates Agri-Marketing Centers is an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
    $29k-40k yearly est. 42d ago
  • Waiver Services Specialist - Norfolk

    State of Nebraska

    Customer Support Representative Job In Norfolk, NE

    The work we do matters! Hiring Agency: Health & Human Services - Agency 25 Hiring Rate: $20.578 Job Posting: JR2025-00014848 Waiver Services Specialist - Norfolk (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 04-03-2025 Job Description: Do you want to make a difference in people's lives? The Department of Health and Human Services (DHHS) is looking for you to join our team and work within our Eligibility and Enrollment (E&E) Unit within the Division of Developmental Disabilities (DDD). E&E completes assessments to make an eligibility determination for a person to be served on one of Nebraska's Home and Community-Based Services. (HCBS) waiver programs for person with disabilities, including physical, intellectual/developmental, children with special health care needs, or the aging. This position provides a critical role in making eligibility determinations for the Aged and Disabled, Developmental Disabilities, and the Traumatic Brain Injury Waivers. The Waiver Services Specialist (WSS) is responsible for the following critical tasks for our State's most vulnerable population: * Conducts extensive reviews of documentation and records of applicants * Administers Level of Care Assessments * Completes eligibility determinations for all HCBS waivers * Determines level of funding supports * Participates in informal dispute resolution meetings or appeal hearings regarding determinations of eligibility * Performs related work as assigned Requirements/ Qualifications: Minimum Qualifications: Bachelor's degree and professional experience in: human services, education or health/medical; long-term care, gerontology, rehabilitation, health/disability case management, or children with special health care needs. Preferred Qualifications: Professional experience in healthcare, long term care, gerontology, rehabilitation, health/medical disability case management, children with special health care needs, or completing assessments. Knowledge of medical terminology and concepts. Other: Possess a valid driver's license and have immediate access to a reliable vehicle. A state vehicle may be provided dependent upon office location. Knowledge of: current practices in the field of home and community based services, including: level of care criteria; general computer systems and operations. Ability to: assess needs of applicants; communicate effectively to exchange information and resources to meet applicants needs; develop working relationships with individuals who are aged or with disabilities, their families, review team members, community professionals, program directors, agency representatives, and other groups or individuals with interests in developmental disabilities; assess pre-admission evaluation plans to determine level of care; assess service plan for persons with disabilities; consult with and provide technical assistance to clients, families, providers, and agency representatives; operate and update computer tracking systems; interpret and apply agency and program rules, policies, and procedures; organize and evaluate program/operational data; communicate effectively in a variety of situations. Skill in: active listening; asking questions; requesting information from applicants, service providers and other state agencies; interviewing techniques for gathering information; assessing client and family strengths and needs; working with families and individuals with special needs; critical thinking techniques. Benefits We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: ************************************************** Equal Opportunity Statement The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics. Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
    $20.6 hourly 1d ago
  • Customer Service Representative III - O'Neill Location

    Midtown Health Center 3.8company rating

    Customer Support Representative Job In Norfolk, NE

    The Customer Service Representative III provides outreach, health education, navigation and eligibility assistance to patients and non-patients. This position also performs enrollment activities, referral services, and serves as an advocate for patients. Supervisory Responsibilities: None. Duties/Responsibilities: * Assists in the development of and ensures the distribution of outreach materials to targeted community members. * Recruits targeted individuals for program participation through workshops, community meetings, surveys, broadcast and print media, and other activities. * Contacts local service organizations to ensure appropriate referrals are made to Midtown Health Center. * Keeps abreast of issues facing targeted populations. * Works to continually build new relationships and maintain existing ones with current and future community entities that are providing services to consumers to promote health insurance coverage through the Federal Marketplace, Medicaid and or CHIP along with agencies providing Social Service assistance. * Responds to requests for assistance by assessing service needs and providing direct intervention, information and referral services as appropriate. * Follows-up on referrals in order to asses outcomes and provide additional services as needed. * Provides new patient orientation sessions, performs initial screening to include suitability and eligibility. * Maintains knowledge and expertise in eligibility, enrollment and program specifications of the Federal Marketplace and other health coverage programs such as Medicaid and CHIP. * Assists patients and non-patients in securing access to available health, social service and other assistance programs. Programs include but are not limited to Medicaid, SNAP, Economic Assistance (TANF), Every Woman Matters, Health Insurance Marketplace and CHIP. * Provides enrollment assistance to patients and non-patients to Qualified Health Plans in the Marketplace. * Administers the Madison County General Assistance program on behalf of Madison County to help patients and non-patients with costs within the program guidelines. * Completes patient records to include eligibility documents, assessment forms, information and referral logs and other records as assigned. * Maintains files and records of individuals served, services provided, outreach activities conducted, surveys completed and any other general reporting requirements. * Coordinates and educates Midtown Health Center staff on opportunities for patients. * Conducts public education activities to raise awareness about the Health Insurance Marketplace. * Participates in regularly scheduled conference calls, meetings and trainings to provide accurate, quality services. This includes participation in the Centers for Medicare and Medicaid Services trainings and other required training to maintain CAC and/or Navigator certification and to enhance outreach and enrollment expertise. * Provides data and other information necessary for CMS and other reporting requirements. * Performs other duties as assigned. Duties 1-18 are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions. Knowledge, Skills, and Abilities: * Ability to efficiently carry out Midtown Health's Center mission statement and comply with its policies and procedures. * Ability to establish and maintain effective working relationships with patients, co-workers, and the public and to be able to demonstrate cultural awareness and sensitivity. * Must be able to maintain strict confidentiality of sensitive information in accordance to HIPAA regulations. * Ability to comply with all occupational safety and health standards and all rules, regulations, and orders issued under the Occupational Safety and Health Act (OSHA). * Ability to utilize critical thinking and problem solving skills to address clinic's needs. * Ability to interpret oral and written instructions and do appropriate follow-up. * Ability to work independently and as a team member. * Must have exceptional time management and organizational skills. * Ability to constructively participate in quality improvement efforts. * Ability to actively participate in marketing and outreach activities when requested and emergency response events when required. * Bilingual (English/Spanish) verbal and written skills highly desired. * Proficient in Microsoft Office applications and data base application. * Ability to operate standard office equipment including, but not limited to computers, printers, copiers, scanner, calculators, facsimile machines, and telephone systems. * Ability to run a multi-line telephone system. * Must have a general knowledge of medical terms. * Ability to learn electronic health record system. * Must understand the differences between and among self-pay patients, insurance patients, Medicare patients, workers' compensation patients, and occupational medicine patients. * Must have excellent customer service skills, including de-escalation. * Must have strong oral and written communication skills. Education and Experience, Licensure and Certification: * High School diploma or GED preferred. * Associates degree in Human Services or Social Work preferred. * Appropriate experience may be substituted for minimum education requirement. * Experience in a medical office preferred. * Must have a valid driver's license and the ability to utilize own transportation for work purposes. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting or standing for extended periods of time. * Must have the ability to exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. * Requires frequent bending, stooping, or stretching. * Ability to reach by extending hand(s) and arm(s) in any direction. * Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard. * Vision and hearing within normal parameters to perform job requirements. Working Conditions/Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to work varied and extended hour scheduling as requested including early mornings, evenings, and occasional weekends. * Ability to work in a smoke-free and drug-free work environment. * Position may be located in a busy, open office area and may be faced with interruptions. Other Duties: This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice. EEO Statement: Midtown Health Center is an equal opportunity employee and will consider all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because he or she is a protected veteran.
    $31k-35k yearly est. 2d ago
  • Customer Service Rep - Part Time

    Cubby S Inc.

    Customer Support Representative Job 33 miles from Norfolk

    POSITION: Customer Service Representative - Part Time SHIFT: First / Day Second / Afternoon Third / Night REPORTS TO: Store Manager As a Cubby's CSR, customer service is our number one priority. Our CSRs are not just cashiers. Our CSRs are required to do the following. 1.Provide a friendly greeting to all customers upon entering the store or on the phone.2.Get to know your customers and use their name.3.Go out of your way to make customers feel important and valued.4.Move quickly to provide fast service.5.Suggestive sell to customers when appropriate.6.Thank customers for their business and invite them back.Without our customers we would not be in business. It's imperative that they receive 100% of our attention and we show appreciation for their business. ADDITIONAL RESPONSIBILITIES INCLUDE: Cleaning & Housekeeping: Inside Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked Trash Cans: Emptied, clean and bags tucked out of site Doors & Windows Floors: Sweep and mop, free of trash, spills, and stains Coolers: Doors and shelves cleaned free of stains and spills Rugs: Swept and free of trash Transaction Counter: Clean and organized Shelves: Clean and dust free Fast food area: Equipment and prep area clean and organized Back office and cooler neat and organized Coffee and Fountain Area: Clean, free of spills and trash Merchandise: Clean and dust free Cleaning & Housekeeping: Outside Parking Lot: Swept and free of trash, oil, gas spots, cigarette butts, and weeds Windows & Doors: Clean, no faded or unauthorized signs Entrance Sidewalk: Clean, stain and trash free Trash Cans: Clean, not overflowing, and bags tucked Fuel Islands: Dispensers and nozzles clean Squeegee's & towels on all islands, windshield buckets full Car Wash: Sweep inside Merchandising Stock, front, and face all merchandise Bag Ice (if neces.) All merchandised priced Cooler fronted and labels faced Stock fountain, cooler, and freezer Brew Coffee No out of date merchandise Move and build displays. Sales Counter: Proper Cig. display, products priced Stock lottery supplies and cigarettes Misc. Check in vendors, and gas deliveries Ability to operate POS, lottery, phone card and money order machines Attend store meetings CANDIDATE PROFILE: In addition to being able to perform the job duties outlined on page one, below are important expectations while working on our team. • People oriented, friendly, enthusiastic, smiles. • Provides upward feedback to management • Respectful and polite • Able to work alone and on a team • Demonstrate a sense of urgency (move fast) • Able to stay busy between customers • Honest • Flexible • Willing to learn • Willing to help associates and customers • Communicates effectively with Store Manager, team members, vendors, and customers • Multi-Task: able to successfully complete multiple tasks independently • Dependable & punctual - consistently reports to work on time and provides proper notice if necessary • Identifies problems and resolves issues quickly and effectively PROFESSIONAL IMAGE: • Our professional image standards include: • Proper uniform and name tag at all times • No gossiping or profanity • Proper hygiene: showered, clean shaved, clean hair, no body odor, clean uniform, fresh breath, clean finger nails • No cell phone for calls or texting permitted while on duty, only emergency calls from family or friends can be placed to or from store phone only POSITION REQUIREMENTS: ABILITY, EDUCATION, AND/OR RELATED WORK HISTORY • Must be in physically good shape and able to lift bend and stand up to eight hours. • Must be able to balance on step stool or step ladder. • Must be able to work in a cooler at a temperature of 32 degrees. • Must be able to lift 25 lbs. • Must be able to do basic math. • Must be able to speak, read and write English and communicate with customers in English. DISCLAIMER-THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS POSITION. THEY ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED. ALL PERSONNEL MAY BE REQUIRED TO PERFORM DUTIES OUTSIDE OF THEIR NORMAL RESPONSIBILITIES FROM TIME TO TIME, AS NEEDED.
    $27k-35k yearly est. 60d+ ago
  • Customer Service Rep - Part Time

    Cubby's Inc.

    Customer Support Representative Job 33 miles from Norfolk

    POSITION: Customer Service Representative - Part Time SHIFT: First / Day Second / Afternoon Third / Night REPORTS TO: Store Manager As a Cubby's CSR, customer service is our number one priority. Our CSRs are not just cashiers. Our CSRs are required to do the following. 1.Provide a friendly greeting to all customers upon entering the store or on the phone.2.Get to know your customers and use their name.3.Go out of your way to make customers feel important and valued.4.Move quickly to provide fast service.5.Suggestive sell to customers when appropriate.6.Thank customers for their business and invite them back.Without our customers we would not be in business. It's imperative that they receive 100% of our attention and we show appreciation for their business. ADDITIONAL RESPONSIBILITIES INCLUDE: Cleaning & Housekeeping: Inside Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked Trash Cans: Emptied, clean and bags tucked out of site Doors & Windows Floors: Sweep and mop, free of trash, spills, and stains Coolers: Doors and shelves cleaned free of stains and spills Rugs: Swept and free of trash Transaction Counter: Clean and organized Shelves: Clean and dust free Fast food area: Equipment and prep area clean and organized Back office and cooler neat and organized Coffee and Fountain Area: Clean, free of spills and trash Merchandise: Clean and dust free Cleaning & Housekeeping: Outside Parking Lot: Swept and free of trash, oil, gas spots, cigarette butts, and weeds Windows & Doors: Clean, no faded or unauthorized signs Entrance Sidewalk: Clean, stain and trash free Trash Cans: Clean, not overflowing, and bags tucked Fuel Islands: Dispensers and nozzles clean Squeegee's & towels on all islands, windshield buckets full Car Wash: Sweep inside Merchandising Stock, front, and face all merchandise Bag Ice (if neces.) All merchandised priced Cooler fronted and labels faced Stock fountain, cooler, and freezer Brew Coffee No out of date merchandise Move and build displays. Sales Counter: Proper Cig. display, products priced Stock lottery supplies and cigarettes Misc. Check in vendors, and gas deliveries Ability to operate POS, lottery, phone card and money order machines Attend store meetings CANDIDATE PROFILE: In addition to being able to perform the job duties outlined on page one, below are important expectations while working on our team. • People oriented, friendly, enthusiastic, smiles. • Provides upward feedback to management • Respectful and polite • Able to work alone and on a team • Demonstrate a sense of urgency (move fast) • Able to stay busy between customers • Honest • Flexible • Willing to learn • Willing to help associates and customers • Communicates effectively with Store Manager, team members, vendors, and customers • Multi-Task: able to successfully complete multiple tasks independently • Dependable & punctual - consistently reports to work on time and provides proper notice if necessary • Identifies problems and resolves issues quickly and effectively PROFESSIONAL IMAGE: • Our professional image standards include: • Proper uniform and name tag at all times • No gossiping or profanity • Proper hygiene: showered, clean shaved, clean hair, no body odor, clean uniform, fresh breath, clean finger nails • No cell phone for calls or texting permitted while on duty, only emergency calls from family or friends can be placed to or from store phone only POSITION REQUIREMENTS: ABILITY, EDUCATION, AND/OR RELATED WORK HISTORY • Must be in physically good shape and able to lift bend and stand up to eight hours. • Must be able to balance on step stool or step ladder. • Must be able to work in a cooler at a temperature of 32 degrees. • Must be able to lift 25 lbs. • Must be able to do basic math. • Must be able to speak, read and write English and communicate with customers in English. DISCLAIMER-THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS POSITION. THEY ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED. ALL PERSONNEL MAY BE REQUIRED TO PERFORM DUTIES OUTSIDE OF THEIR NORMAL RESPONSIBILITIES FROM TIME TO TIME, AS NEEDED.
    $27k-35k yearly est. 11d ago
  • Claims Manager/Customer Service Representative

    American Heartland Insurance

    Customer Support Representative Job 42 miles from Norfolk

    American Heartland Ins Agency is looking for a full time Claims Manager/Office Clerk. Employer requests no phone calls please! Job requirements include High School Diploma or GED and Insurance License preferred (will assist new hire in obtaining license if needed). Must have good computer and customer service skills. Job Duties include: Insurance Claims, Answer Phones, Help Walk In Customers, Accept Payments, Process Insurance Renewals, Changes, Cancellations, etc., Data Entry. Bilingual applicants are encouraged to apply. Work hours are Monday thru Friday 8Am to 5PM with an hour lunch. Job offers benefits including Health, Life, 401K, Paid Vacation and Holidays and Sick Leave. Compensation: $13.50 - $15.00 per hour Looking for the path to the future you want? An insurance career is your answer. You define your own financial success. Roles can allow you to choose where, when, and/or how you work. You become a trusted adviser in your community. You score a career built to last. Know (almost) nothing about insurance careers? Check out insuremycareer.com. Find out which gig might be perfect for you. Take the quiz, here. Ready to a find a job? Search the available positions using the filters above. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to IIAN Corporate.
    $13.5-15 hourly 60d+ ago
  • Service BDC Agent

    Rydell Cars 3.6company rating

    Customer Support Representative Job In Norfolk, NE

    Compensation: $16 per hour plus commission Norfolk Auto Center is looking for an enthusiastic and motivated Service BDC Agent to join our highly talented team. We are located in Northeast Nebraska. We offer a great benefits package including vacation and medical, dental, vision, employee discounts and more! We are family owned and operated; so come join our team where you’re more than an employee… you’re “Family"! The BDC Agent is responsible for scheduling service reservations and provide information to customers regarding their scheduled service. The primary focus of the job will be to contact service customers to ensure that their experience was exceptional and to provide feedback on those findings, stay abreast on the status on customer vehicles while they are waiting in the dealership, ensure that customers are contacted when their special order parts arrive. This job requires "people" skills and a genuine desire to service the customer. A positive attitude and willingness to be a team member are essential to this position. This is an opportunity to develop a rewarding career with a growing organization. We are a caring, well-established company that loves to promote from within. The best bunch of people to work with and learn from! We are an Equal Opportunity Employer. Responsibilities Handles outbound and incoming calls from customers to schedule service appointments. Verify customer and vehicle information and service needs. Conduct 24-hour reminder call for all service appointments. Display thorough knowledge of all dealership products and services. Contacts internet customers regarding their service inquiries or scheduling requests. Complete call sheets to turn into Service Manager to provide feedback on the calls made. Communicate with all service advisors and assist in making sure that customers are informed about the status of their vehicle. Know every appointment of the day to make sure that the service advisor/self knows status of vehicle All other duties as assigned. Qualifications Must be 18 or over in order to be covered by CMC/NMC’s Automobile Insurance. 1-2 years of previous call center or customer service experience preferred, but not required High School Diploma of GED preferred but not required Ability to read and comprehend instructions and information. Valid in-state driver's license. Professional personal appearance. Communication skills: Ability to collaborate, cooperate, interpret, communicate information that is not always straightforward. Computer: Ability to efficiently use Microsoft Office Suite (Word, Power Point, and Intermediate Excel), manage files, navigate network, web and windows. Software: Ability to efficiently use in house software. Decision-making: Knowledge of and ability to identify and choose alternatives based on the values and preferences and to solve problems to arrive at a conclusion and decision. Teamwork: Ability to work effectively in a collaborative/team setting. Telephone Skills: Ability to respond to callers in a timely fashion using positive and professional demeanor and tone and refer callers to the appropriate resource. Must speak and write English fluently, Spanish fluency is optional but beneficial Must perform duties and responsibilities in a safe manner. Must be able to pass background checks and valid driver license. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and able to compute rate, ratio and percent. Ability to understand and define problems collects data, establish facts, and draw valid conclusions.
    $16 hourly 11h ago
  • Customer Service Representative

    Planet Fitness Inc. 4.1company rating

    Customer Support Representative Job In Norfolk, NE

    Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities * Greet/meet potential members, providing a great customer experience. * Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. * Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. * Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements * Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs. * Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem. * Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. * Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. * Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications * Honesty and good work ethic * Strong customer service skills * Basic computer proficiency Physical Demands * Standing and walking at least 75% of the shift * Talking in person or on the phone at least 75% of the shift * Must be able to lift to 50 lbs. less than 30% of the time. Benefits * Dollars for Scholars Program * Employee Appreciation Program * Free Membership for self and one family member or friend * Team Member Support Team * Health, Dental and Vision Insurance * Critical Illness Insurance * Short Term Disability Insurance * Accident Insurance * Voluntary Life Insurance * Pet Insurance * HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
    $20k-27k yearly est. 60d+ ago
  • CSR-Customer Service Representative Full-time & Part-time

    Domino's Pizza 4.3company rating

    Customer Support Representative Job In Norfolk, NE

    Accurately take and process orders and transactions received either in person or over the phone. Provide outstanding customer service. Check all products for accuracy against quality standards. Support the restaurant by performing other workstation duties. Comply with Domino's uniform, appearance, and operations standards, and with federal, state, and local laws and ordinances. Qualifications Qualifications Must be 16 years of age or older Possess basic math and problem solving skills Must be able to work scheduled or unscheduled shifts, which will include nights, weekends, and as emergencies arise Must be cross-trained and perform other workstation duties within the restaurant as needed Bilingual in certain markets Non-exempt, hourly position Job Duties and Responsibilities Receive and process telephone orders. Handle sensitive and confidential customer information in a responsible manner. Execute credit transactions. Provide quality customer service through positive and professional interaction with customers in person or by phone. Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift. Contribute to an atmosphere of teamwork, energy and fun. Operate all equipment. Clean equipment and facility daily. Perform other assigned workstation duties including making quality products, preparing ingredients, preparing product, and taking orders. Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Must have verbal, written and telephone skills to take and process orders. Motor coordination between eyes and hands/finders to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touchscreen. Stock ingredients from delivery area to storage, work area, walk-in cooler. Make food items to standard within the time frames allotted. Be able to follow instructions and product guides when making menu items. Additional Information Physical Demands STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with some linoleum in the back area. Height of work surfaces is between 28" - 48". WALKING: Walking is generally in short distances for short durations. SITTING: Paperwork is normally completed in an office at a desk or table. LIFTING: Bulk product deliveries are made twice a week or more and are lifted/moved to walk-in cooler or other sections of the store by the team member. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high. CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"-72" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance. STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas. REACHING: Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the railing cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks, such as couponing. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING: Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
    $21k-28k yearly est. 18d ago
  • Customer Service/Production Associate

    Goodwill Industries of Greater Nebraska 3.1company rating

    Customer Support Representative Job 42 miles from Norfolk

    Job Details Columbus Store - Columbus, NE Full-Time - Regular $15.00 - $16.25 Hourly Varies-includes Days, Evenings, Weekends RetailCustomer Service/Production Associate GENERAL DESCRIPTION: Assist customers and perform such tasks as necessary for successful/efficient operation of store including but not limited to the preparation of product for sale, movement of product to sales floor and then to recycling as appropriate, cashiering, and providing excellent customer service. ESSENTIAL JOB FUNCTIONS: (NOTE: Qualified persons with disabilities are encouraged to apply. Reasonable accommodation will be made.) Sort, containerize, label and/or otherwise prepare donated items for sale either in the store or via e-commerce, or possible eventual recycling. Salvage product according to procedure and complete corresponding documentation. Accurately check out customers and complete sales transactions at the cash register. Be able to maintain store, including opening and closing when requested by store manager. Keep store and surrounding area in a clean and pleasing appearance/condition with consideration for safety factors involving company employees, donors and the general public. Timely arrival at the workplace and consistent attendance as arranged by the Manager. Maintain a positive image in the community while developing and maintaining an excellent rapport with customers, donors, and other guests of Goodwill Industries of Greater Nebraska. Provide excellent customer service Inform customers of seasonal and permanent promotions (i.e. monthly coupons, in-store Specials, etc.) and ask every customer who purchases items, if they would like to round-up their purchase. Follow safety rules and all agency policies and procedures. Document incidents/accidents, supply requirements and other situations as may be required by supervisor. Report information in a timely manner. Maintain necessary paperwork. Perform work activities in conformance to Goodwill Values Statement which includes thevalues of Respect, Integrity, Compassion, Stewardship, Learning, Teamwork and Entrepreneurial Spirit. Immediately report any wrongdoing, unethical or improper conduct, fraud, fiscal mismanagement or misappropriation of funds, etc. (Refer to the Corporate Compliance Program Policy and Procedure for instructions on how to report.) Encourage and do not hinder in any way an employee making a report pertaining to Goodwills Corporate Compliance Program Policy and Procedure or making a report of work injury. Ensure no employee is retaliated against in any way as a result of making a report related to Goodwills Corporate Compliance Program Policy and Procedure or making a report of work injury. Welcome and embrace cultural diversity in all areas of Goodwill, i.e. customers, donors, volunteers, employees, or participants served. Other duties as assigned Qualifications EDUCATION, TRAINING AND EXPERIENCE: Experience in a position which requires the providing of excellent customer service desirable Previous experience in operating a cash register is desirable PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS: Ability to communicate in spoken conversation, adequate volume speech, and have normal hearing for conversation. Ability to be independently mobile on all surfaces and situations, to move safely about the work area. The ability to stand/walk a majority of the work day. Visual acuity, depth perception and field of vision within normal range. Have the physical stamina to lift, carry, push, and pull objects weighing up to 50#, frequently up to 25 #. MENTAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS: Ability to follow directions of supervisor. Ability to deal with people in an efficient manner. Ability to meet, interact, and cooperate with other workers in a pleasant and friendly manner. Ability to accurately count money and perform cash register functions.
    $15-16.3 hourly 7d ago
  • Pizza Hut Customer Service

    Pizza Hut 4.1company rating

    Customer Support Representative Job 25 miles from Norfolk

    Customer Service Representative: We have the prefect job for you! Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. Benefits 50% off regular menu price up to $14.00 per day while on duty 25% off regular menu price when off duty A recognition program 401K after 1 year and must be age 18 Free GED program Health Insurance for all employees working over 30 hours per week after required waiting period Vacation for all employees working over 35 hours per week after 1 year of service Free Shirt, Hat and Apron What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. Must be at least 16 years old We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today! Requirements Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. Requirements The good news is that your training will teach you everything you need to know to succeed on the job. Additional Information We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job, with an innovative company, look no further than Pizza Hut. Apply today!
    $21k-27k yearly est. 60d+ ago
  • Insurance Client Services Representative

    Highstreet Insurance Partners 3.6company rating

    Customer Support Representative Job 27 miles from Norfolk

    Highstreet Insurance & Financial Services, Great Plains is Hiring!! We're a relationship-driven independent insurance agency looking for an exceptional Insurance Client Services Representative to join our fast-growing team. Our Client Services Representatives play a vital role in ensuring our clients receive the service they need to properly manage their insurance policies. You are the facilitator of positive and effective relationships with our valued clients and insurance carrier staff. This is a part-time position working 9am-4pm Monday, Wednesday, and Friday each week. Who we are: We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. We have a great work-life balance, and we pride ourselves on being community focused and family friendly. We recognize the importance of our employees health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family. What you'll do: You'll build relationships in and out of the organization, by providing general agency support and support to the agency's clients. You'll be the first point of contact for clients, handling their day-today questions, and other support services. You will assist in the production of new accounts and the retention of existing accounts and provide prompt, efficient, high-quality service to designated accounts in support of Producer activities. Responsible for gathering the information and risk management recommendations for the renewal of designated accounts sixty days prior to renewal and for delivering renewal and/or binders for designated account, as needed, within five days of receipt. Conducts periodic service calls for designated accounts. Answers agency phone calls, orders supplies, and conducts general office administration. Maintains a concern for timeliness and completeness when interacting with customers, agency, and company personnel to minimize potential for errors & omissions claims. Receives phone calls and office visitors requesting quotes. Actively solicits increases in limits and/or coverages or rounding out accounts through sales to clients at every service contact. Makes minor policy changes for personal lines coverage as requested by the Agent. Assists with the everyday flow in the agency including emails, downloads, expiration notices and special projects. Actively seeks referrals from current client base to solicit for new business prospects; follows up to generate new business using prospect database and automation system. Accounting and bookkeeping, as instructed by management. Performs other functions as assigned by management. What you'll need to succeed: You have excellent written and verbal communication skills, enjoy striving towards goals, attentive to the detail, flexible to adjust to the needs of the day/client, and are team oriented. Requirements: High School Diploma or equivalent Active Property & Casualty license or willing to obtain (materials and fees paid by Highstreet) Excellent communication skills both written and spoken Proficient in Microsoft Office High attention to detail Learn new technology quickly Flexible Team oriented Benefits: Employer Paid Life & AD&D Employer Paid Short- & Long-term disability PTO Paid Holidays 401k with employer match Voluntary Health, Vision, Dental and many other benefits! About Highstreet Insurance & Financial Services, Great Plains: Based in Grand Island, Nebraska, Highstreet Insurance & Financial Services, Great Plains is a leading full-service insurance agency providing property and casualty, life and health, employee benefits, and crop products and services. From offices located throughout Nebraska, Highstreet's vast network of specialists provides peace of mind on what matters most and helping our customers protect their legacies.
    $27k-37k yearly est. 36d ago
  • Guest Service Representative

    Rodeway Inn & Suites

    Customer Support Representative Job In Norfolk, NE

    Job Summary: The Guest Service Representative is the first point of contact for guests in a hospitality setting. This role is responsible for providing exceptional customer service, addressing guest inquiries, and ensuring a positive guest experience throughout their stay. Key Responsibilities: Greet and welcome guests upon arrival in a friendly and professional manner. Check-in and check-out guests accurately and efficiently, handling all related paperwork. Respond to guest inquiries regarding amenities, services, and local attractions. Assist with reservations and modifications through various channels (phone, email, online). Handle guest complaints and concerns with empathy and seek resolution to ensure satisfaction. Maintain accurate records of guest interactions and transactions in the property management system. Collaborate with housekeeping and maintenance teams to ensure guest accommodations are up to standard. Provide information regarding hotel policies, procedures, and emergency protocols. Uphold a high standard of cleanliness and organization in the front desk area. Qualifications: High school diploma or equivalent; additional education in hospitality or related field is a plus. Previous experience in a customer service role, preferably in the hospitality industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficient in using computer systems and software applications related to hotel operations. Ability to work flexible hours, including evenings, weekends, and holidays. Skills: Customer-focused with a friendly and approachable demeanor. Ability to multitask and manage time effectively. Professional appearance and behavior. Knowledge of local area and attractions is an advantage.
    $21k-27k yearly est. 12d ago
  • Receptionist/Customer Care/Administration

    Marathon Press 3.5company rating

    Customer Support Representative Job In Norfolk, NE

    Company Overview: Marathon Press is a highly successful, well-established publishing company that provides unique, printed and digital marketing, communications, advertising, networking, and partnering solutions to thousands of businesses and organizations in the US, Canada, and Europe. Our clients include small local businesses up to world renowned brands, such as Aston Martin, Bentley, Porsche, Lamborghini, the P.G.A. Tour, and healthcare organizations. Main Role: Reception Cover Responsibilities: Your friendly and professional demeanor will shine as you handle incoming client questions and direct them to the relevant department or personnel for efficient resolution. Your ability to think quickly, prioritize, and multitask will be essential in managing both reception duties and client support responsibilities. Administration Responsibilities: In addition to your main role, you will also be sending sales materials out to our Field Sales representatives across the US and mailing books to our sponsors that have advertised in our books. You will be responsible for managing stock control and logging book deliveries. Customer Care: There will be some occasional client outreach calls included in your duties. Full training will be given. Qualifications: To succeed in this role, you should possess the following qualifications: Confidence, friendliness, and professionalism in all interactions. Effective and efficient problem-solving skills. Quick thinking, prioritization, and multitasking abilities. Exceptional interpersonal and communication skills, both written and verbal. An excellent work ethic and dedication to providing high-quality client service. Demonstrable experience in client relations, account management, customer services, or business development. Experience with CRM systems (preferred) and basic working knowledge of Microsoft Word and Excel (preferred). Benefit Conditions: Job Type: Full-time Starting Salary: $33,200 per year Benefits: 401(k) matching Health insurance 75% paid by Marathon Very Generous Paid time off Dental insurance Employee assistance program Flexible spending account Life insurance Vision insurance Schedule: Monday to Friday, 8am to 5pm Experience: Customer service: 2 years (Preferred) Work Location: In person
    $33.2k yearly 60d+ ago

Learn More About Customer Support Representative Jobs

How much does a Customer Support Representative earn in Norfolk, NE?

The average customer support representative in Norfolk, NE earns between $28,000 and $44,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.

Average Customer Support Representative Salary In Norfolk, NE

$36,000
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