Customer Support Representative Jobs in Minneapolis, MN

We are looking for candidates who are: Customer-focused | World Class Customer Experience. Must enjoy helping our retail network resolve issues and speaking with them via phone and over Microsoft Teams. Professional. Passionate about delivering a world-class customer experience. Support experience. Meets or exceeds service level agreements, has worked in ServiceNow, has done support before. Team Player. Helps others learn, prioritizes the success of the group, collaborates, supports others to achieve common goals. Continuous improvement mindset. Offers solutions to prevent repeat service tickets. They want to learn and are curious, creative and interested in improving the existing model. Great time management with a focus on using time efficiently. Flexible: Ability to work until 10 pm and on weekend days (8-4 pm) when needed. Technical skills. At least one year of Salesforce experience including demonstrated critical thinking and problem-solving skills. Prefer Salesforce Admin certification and Salesforce Service Cloud certification. Nice to have: Experience with APIs and Postman to help us work smarter, not harder.

PRIMARY RESPONSIBILITIES: The Account Representative is an experienced key, trusted, frontline contact for customers, sales representatives, and internal colleagues coordinating the sales cycle from quote inquiry to order fulfillment. The Customer Account Representative works closely with CS Manager, Sales Manager, and internal departments to exceed customer expectations and build long-lasting customer relationships. They are well versed in Airflo equipment and approach each interaction in a helpful manner, anticipating further questions and potential problems. MAJOR RESPONSIBILITIES: Customer Relationship Building: · Build and maintain deep relationships with customers, sales reps, and internal team members. · A trusted partner by customers by meeting commitments to customers. · A customer advocate during difficult situations and knows how to fairly handle exceptions to processes and strikes a balance between customer and company when difficult situations arise. · A customer advocate and makes recommendations when process gaps are identified. · Understand customers' corporate and store terrains and who the decision makers are in the organization. Able to use their network to manage most situations. · Recognized by customers as the “go to” expert at Carlson AirFlo. · Manage large installations for customers. Coordinate internal quoting, order entry, communication to supply chain on product availability, production, and shipping. Order Processing: · Enter orders at 99% accuracy. · Receive and process orders from customers, sales reps, and distributors. · Verify that purchase orders have complete data and part number and pricing matches. · Confirm product availability with Materials and schedules to best match customer requests. Escalates when dates are not in line with what the customer is expecting when possible. Communicates dates proactively and offers available options when dates cannot be met. · Request freight estimates and notes any special shipping requests on orders. · Prepare proforma invoices and commercial invoices as needed. · Keep the customer informed with accurate dates and tracking information. · Manage specific information in D365 and customer portal to better manage orders. Technical Skills: · Ability to become an expert in all aspects of D365. · Utilize QAD data to build historical data for strategic customers. · Has a sense of incorrect product information and knows how to troubleshoot with other departments after confirming product info. · Understand system transfers to other departments D365 - can pull any report and can sort data to get to an answer. (Example - orders/quotes by customers) · Readily utilize SOPs for daily activities. May write SOPs and proof for accuracy. · Customer portals: Enter billing, order confirmations, and tracking information as needed. Can troubleshoot portals as needed. · Utilize Excel, product history and product knowledge to make informed decisions. Problem Solving/Decision Making: · Proactively recognize problems and resolve them prior to impacting the customer. · Utilize data to look to overall problems that may impact more than the immediate customer issue. · Work with other departments on complex issues. · Craft difficult communication to customers. · Is an independent problem solver. Needs no escalation or intervention when working through difficult customer situations. · Know how to provide options, such as substitutions, to customers. · Craft difficult messages with options for customers. Internal Relationships: · Back up others on all processes for teammates by utilizing standard operating procedures. · Is seen as a partner with the sales team and can make product/process recommendations. · Understand other department roles and know who to go to for assistance or action to be taken. KEY BEHAVIORS AND EXPECTATIONS: · Customer Focus Understands the needs of our customers and how to make them consistently satisfied; Looks to bring new ideas, products and always provides solutions to customer problems; Responds quickly to customer requests and addresses inquiries with urgency; Delivers high quality work product on time every time without exception. · Problem Solving & Decision Making Analyzes issues to get to root cause and breaks down a problem into areas for resolution; Generates alternative solutions; Makes fact-based decisions in a timely manner and communicates to all stakeholders. · Communication / Interpersonal Skills Clear communications; Professional in interactions; Listens wells, is respectful of others and can adapt well to changing circumstances; Keeps supervisor and direct reports informed of key issues and relevant decisions. · Positive Energy Makes the workplace enjoyable and a place that others want to be a part of; Creates supportive and welcoming environment and is approachable to others; Assumes positive intent of others when approaching questions or conflict resolution. · Leadership & Talent Development Provides clarity of vision, strategy, and sets priorities for execution; Possesses business acumen, strategic thinking, and financial understanding; Conveys enthusiasm and consistently develops talent for the future. QUALIFICATIONS: · 3+ years of Customer Service/Project Manager experience in a manufacturing or printing environment. · Enthusiastic customer service attitude with unwavering commitment to the customer, team, and company. · Superior communication skills, both verbal and written. · High level of problem solving, prioritization, and decision making is needed. · Attention to detail. · Excels in collaborative work environment with excellent interpersonal skills. · Working knowledge of Microsoft Office Suite including Outlook, Word, and Excel. · Experience with ERP systems preferred. · Basic math skills · High school diploma or GED required. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee is frequently required to sit, talk, hear and use hands and fingers to handle, touch or manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stop, bend or reach above the shoulders. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. WORK ENVIRIONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position is an office-based position. This position will occasionally need to be in a manufacturing and warehouse environment which may cause them to work near moving mechanical parts. The noise level in the work environment is usually moderate. This is intended to provide guidelines for job expectations and the employee's ability to perform in the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities and additional functions and requirements may be assigned by supervisors as deemed appropriate. Nothing in this restricts the Company's right to assign or reassign duties and responsibilities to this job at any time. Employment is at-will, and nothing contained in this job description is intended to create or imply a contractual relationship or alter the at-will status of the employee. The employee will also be required to follow all company policies and procedures.

As a Repair Coordinator, you will: Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text. Coordinate service for our customers with our in-house repair technicians or appropriate external service providers. Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty products Document every customer interaction including service requests, troubleshooting steps, and customer communications. Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems. To succeed as a Repair Coordinator, one must: Demonstrate outstanding communication skills written and verbal, active listening, empathy, professionalism, and problem-solving skills Be a part of a team that is committed to meeting and exceeding customers' expectations. Be punctual and committed to excellent attendance Requirements: High school diploma or GED Ability to work as a member of a cross-functional team Proficiency with technology including Microsoft Office Strong typing skills, a minimum of 40 WPM Successful completion of pre-employment criminal background check and drug screening Training and Hours: Our Repair Department conducts monthly appliance and process training. All ideas for improvement are welcome. Career growth and employee personal/professional development are top priorities within the department. Full-time, 8:30am-5:00pm, Monday through Friday Training hours are 7:30am - 4:00pm for 2 weeks Pay: $20.00 - $23.00 per hour + incentive plan of up to $140.00 bi-weekly, after 90 days. Plus $1500 hiring bonus! What's in it for you: Medical, Dental, and Vision Insurance Company-paid Short-term Disability 401k and Profit Sharing PTO and Paid Holidays Appliance discounts Company Overview: Warners' Stellian is the Midwest's retail appliance specialist. Family-owned and operated for more than 70 years. We provide an unmatched shopping experience with exceptional service at 14 great store locations. Core values: Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family. Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable, and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at ************.

The Senior Customer Service Representative will serve as a key link between clients and the company, ensuring exceptional support for inquiries related to our medical device manufacturing solutions. This role involves handling complex orders, resolving high-level customer concerns, and working closely with Engineering, Sales, and Production teams to maintain customer satisfaction. Additionally, this position includes mentoring and guiding junior team members while driving initiatives to enhance customer service processes. Key Responsibilities: Serve as a primary contact for customers, providing in-depth guidance on products, services, technical details, and project timelines. Partner with internal departments-including Engineering, Sales, and Manufacturing-to coordinate order fulfillment and ensure alignment with customer specifications. Address and resolve escalated customer concerns, collaborating with the appropriate teams to provide effective solutions. Utilize historical data and industry trends to support competitive and accurate quoting processes. Process and review customer orders, ensuring compliance with project requirements and deadlines. Prepare and present reports on customer interactions, feedback, and service performance to management. Support internal and external audit processes, acting as a subject matter expert (SME) in customer service procedures. Drive service improvements by identifying areas for enhancement and recommending process refinements. Qualifications: Associate or bachelor's degree in a related field, or 5+ years of experience in customer service, preferably within technical or contract manufacturing sectors. Strong leadership abilities with experience handling complex customer interactions. Proficiency in Microsoft Office and MRP software systems. Solid understanding of medical device manufacturing practices and regulatory requirements. Excellent problem-solving skills and a strategic approach to process improvements.

Join Our Team at Premier Disability Services, LLC! At Premier Disability Services, LLC, we are more than just an Internet Brand company; we are a dedicated team committed to helping individuals navigate the Social Security Disability application process. Whether our clients are first-time applicants, have faced denials, or are preparing for hearings, we provide support at every stage across all 50 states. Our efforts have positively impacted over 100,000 individuals, and we are proud of the difference we make in their lives. Position: Call Center Representative We are excited to invite qualified individuals to join our entry-level high-volume call center team. In this role, you will provide essential support and guidance to clients throughout their journey, ensuring they feel informed and empowered. Key Responsibilities: Provide accurate and helpful information to incoming callers regarding the status of disability claims. Make outbound calls to gather necessary information from clients related to their cases and hearings. Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues. Navigate multiple computer windows to access several systems proficiently. Handle all callers with efficiency, courtesy, and respect. Meet daily metric goals and participate in monthly audits. Key Details: Position: Full-time, Onsite (Monday to Friday - No Weekends!) Location: Brooklyn Park, MN Starting Pay: $14.50 - $18.00 per hour, with the potential to earn an additional $750/month based on performance. You can earn up to $21/hour within the first six months. Benefits: Comprehensive package including medical, dental, and vision coverage, paid time off (PTO), and paid holidays. We also offer a subsidized lunch program. Growth Opportunities: Numerous chances for advancement within the company! What We're Looking For: Education and Experience: High-volume call center or similar experience is preferred. A minimum of 2 years of Customer Service or Sales experience required. Qualities: Ability to retain information and learn new systems quickly. Commitment to strong attendance. Strong computer knowledge with excellent typing skills (minimum of 50 WPM). Capability to handle high call volumes while effectively de-escalating situations using conflict resolution skills. Sharp attention to detail with the ability to perform tasks with a high degree of accuracy. Strong analytical skills to review documents and make sound decisions. Ability to meet multiple performance targets at or above benchmark levels, including accuracy, call quality, timeliness, and productivity. If you are passionate about making a difference and want to be part of a supportive team, we would love to hear from you! Join us in our mission to help individuals navigate their Social Security Disability journey. Apply today and take the first step towards a rewarding career with Premier Disability Services!

Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: • Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships • Executing money movement transactions at the request of the client and/or FA/PWA • Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit) • Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA • Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) • Supporting the FAs/PWAs/teams' marketing strategy (e.g., website maintenance) • Assist FAs/PWAs/teams in delivering against their business plan and client service model • Remaining current on all policies, procedures and new platforms • Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT: • Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed) • Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) • Maintaining travel itineraries, preparing expense reports and managing the reimbursement process • Assisting with general in-office support functions such as copying, filing and scanning documentation • Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience • High School Diploma/Equivalency • College degree preferred Morgan Stanley EOE committed to diversifying its workforce. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents. WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. We're committed to bringing passion and customer focus to the business. Salary range for the position: $55,400 - $72,500/Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and X Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Job Posting: Client Services Representative - Annuity Sales Team Company: C2P Job Type: Full-Time Experience Level: 2-3 years Education: Bachelor's Degree Required About Us: At C2P, we're on the rise and looking for ambitious individuals like you to join our team. We're a fast-paced financial services firm that empowers financial advisors with innovative solutions. If you're hungry for growth, eager to learn, and want to build a career with unlimited potential, this is your chance to jumpstart your future with us. Job Overview: As a Client Services Representative, you'll be the go-to person for financial advisors on our annuity sales team. With 2-3 years of experience in client service, para-planning, or sales, you'll play an important role in case design, handling inquiries, and providing top-notch service. If you're passionate about finance and want to grow in the industry, we're looking for someone like you. What You'll Do: Partner with advisors to create annuity case designs using the Bucket Plan Best Interest framework. Handle the team inbox and call queue, responding to requests quickly and efficiently (we live by the "sundown" rule!). Log all advisor interactions into our CRM and ensure follow-ups are timely and accurate. Stay on top of annuity products and industry trends to provide valuable insights. Gather client info and collaborate with senior team members to resolve challenges and improve service. Spot new business opportunities and escalate them when necessary. Take part in training and development to sharpen your skills and grow in the financial services world. Work with a fun, dynamic team to solve problems and create better experiences for our clients and advisors. What You Need to Bring: 2-3 years of experience in client services, para-planning, or sales (annuity experience is a bonus!). A bachelor's degree (or equivalent experience). Strong communication, organizational, and problem-solving skills. Ability to thrive in a fast-paced environment and juggle multiple tasks. A passion for growth and a drive to succeed in the financial services field. Attention to detail with experience using CRM systems. A collaborative mindset with a willingness to learn and adapt. A “utility player” mentality-ready to jump into different areas of the business and learn everything you can. What We Offer: A fast track for career growth and personal development. Hands-on mentorship and training to help you succeed in the financial services industry. A dynamic, team-driven work culture that values your input. Competitive salary and benefits package. C2P Enterprises, LLC C2P Enterprises is a holding company of three distinct brands that simplify financial planning for advisors and the clients they serve. The companies combine to offer education, training, resources, tools and an array of investment and insurance vehicles to meet each client's unique financial situation and goals. They are committed to best interest practices and raising industry standards for a higher quality of holistic financial planning services to family's nation-and world-wide.

Job Title: Customer Service Representative & ServiceTitan Expert A well-established plumbing and HVAC service company is seeking a Customer Service Representative to join its team. This position involves managing high call volumes, scheduling service calls, ensuring customer satisfaction, and supporting daily operations. If you're an organized, customer-focused professional with strong communication skills, we encourage you to apply! Key Responsibilities: Schedule service calls using CRM systems and prepared scripts. Handle 150+ inbound and outbound calls daily. Accurately record and confirm customer information. Promote company services and special promotions. Establish rapport with customers to ensure satisfaction and meet their needs. Resolve customer concerns by gathering information, contacting the service manager, and providing timely updates. Notify customers of any delays or rescheduling in a timely fashion. Determine the urgency of repairs and schedule accordingly. Conduct follow-up calls to ensure customer satisfaction. Maintain quality service by adhering to organizational standards. Contribute to team efforts by accomplishing related tasks as needed. Qualifications: 1-3 years of customer service experience. Proficiency with Microsoft Office Suite, including Word and Excel. Experience with ServiceTitan software is a plus. Strong interpersonal and communication skills, both written and verbal. Excellent organizational skills and attention to detail. Ability to think creatively and problem-solve. Additional Information: Pay: $18-$23 per hour, DOE. Schedule: Monday to Friday, 11:30 AM to 8:00 PM. Location: Onsite at company offices in Woodbury. Type: Contract-to-hire after approximately 6 months. Contractor Benefits: United Healthcare benefits, including Limited Medical Plans with a Minimum Essential Coverage (MEC) component. Dental and Vision Plans. Accident and Critical Illness Indemnity. Life Insurance and Short-Term Disability. Earned Safe & Sick Time. 401k eligibility. Holiday pay accrual. Annual bonus eligibility. Permanent Employee Benefits (upon hire): 100% Employer-Paid Health Insurance (Employee + 50% of spouse or dependents). Vision and Dental Insurance. Health Savings Account (HSA). 401k with company match (2-5%). Paid Vacation Time (PTO). Company Perks: Casual work environment and friendly culture. Ongoing training and development. Career growth opportunities. Free lunch Fridays. Emphasis on work-life harmony. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Our people are the life of this company. Together, we build life into the kitchen. READY TO ELEVATE YOUR CAREER? JOIN A TEAM THAT VALUES YOUR DRIVE, PASSION, AND CREATIVITY! We're calling all trailblazers to embark on a thrilling career journey with Cabinetworks Group-where innovation meets opportunity! Why Cabinetworks Group? At Cabinetworks Group, you'll become part of a vibrant and evolving team that's setting the standard in the industry. We don't just build cabinets-we build life into the kitchen! Our dynamic culture is fueled by collaboration, creativity, and a shared commitment to excellence. Position: Customer Account Specialist Location: Waconia, Minnesota Work Setting: Onsite at our professional office with beautiful views Shift: 8-hour Day shift (with flexible start times between 8am - 11am) Pay: From $21.00 per hour Are You the Innovator We're Looking For? If you thrive in a fast-paced, team-oriented environment and are passionate about delivering exceptional customer service, then Cabinetworks Group-the largest exclusive kitchen cabinet manufacturer in the U.S.-is the perfect place for you! Our people are the heart of everything we do, and together, we bring life into the kitchen! What's in It for You? Unmatched Training: Kick off your career with 3 months of immersive, in-office training that sets you up for success. Collaborative Culture: Work alongside a supportive team that's always ready to help you shine. Growth Opportunities: $1,200 Bonus potential after completing trainings and hitting key milestones, plus ongoing chances to advance! Diverse Daily Tasks: Keep your workday exciting with a mix of customer interactions, order management, and more. Your Role at Cabinetworks Group: Customer Interaction: Be the friendly voice on the phone, the helpful email responder, and the go-to expert in chat-building strong relationships through stellar service. Order Management: Take charge of the entire order process, ensuring everything is accurate and timely. Product Consultation: Share your product knowledge and guide customers to the perfect solutions for their needs. Customer Advocacy: Break down barriers and coordinate with designers, installers, and end customers to make sure everything runs smoothly. Quality Service: Deliver top-notch service that leaves a lasting impression on every customer you connect with. What You Bring to the Table: Education: High School diploma required; an Associate's or Bachelor's degree is a plus! Experience: 1-2 years in customer support experience (in the cabinet or related industry is a plus). Skills: You're creative, innovative, and always ready to engage. Perks & Benefits: 401(k) Matching: Secure your future with our generous matching program. Comprehensive Health Coverage: Including Dental & Vision Insurance. Professional Growth: Take advantage of on-the-job training and development programs. Work-Life Balance: Enjoy paid time off and holidays to recharge. Don't miss your chance to be part of something bigger. Apply today and let's build the future together at Cabine

About Us: EPB Insurance is a growing agency dedicated to providing top-tier service and customized insurance solutions for our clients. We specialize in personal and commercial insurance, ensuring businesses and individuals are protected with the right coverage. We're looking for an experienced Commercial CSR to join our team and help us continue delivering outstanding service. Job Description: As a Commercial CSR, you will play a vital role in supporting our clients and agents. Responsibilities will include quoting new business, servicing commercial insurance accounts, assisting with renewals, endorsements, certificates of insurance, and providing excellent client support. Key Responsibilities: Manage and service commercial insurance accounts, ensuring timely responses to client inquiries. Assist with policy renewals, endorsements, and coverage changes. Prepare and issue certificates of insurance and policy documents. Work closely with agents and underwriters to provide the best solutions for clients. Maintain accurate records and documentation within the agency management system. Provide proactive client support and resolve any policy-related concerns. Qualifications: Experience: Minimum 5+ years in commercial insurance servicing (CSR experience required). Licensing: Property & Casualty (P&C) license preferred. Skills: Strong communication, attention to detail, and ability to multitask in a fast-paced environment. Tech-Savvy: Comfortable using digital tools for document management, email communication, and client interactions. Experience with agency software's is a plus. Why Join EPB Insurance? ✅ Competitive salary & benefits package ✅ Supportive team environment ✅ Growth opportunities within the agency ✅ Hybrid/remote options available (if applicable) If you're an experienced Commercial CSR looking for a dynamic team where your expertise is valued, we'd love to hear from you! Work with a Locally Owned Agency If you're looking to work with a locally owned, community-focused insurance agency, EPB Insurance is the perfect place for you. We take pride in building long-term relationships with our clients and providing personalized service that larger agencies can't match. Here, you'll be part of a tight-knit team where your work truly makes an impact. 📩 Apply now by sending your resume to ******************** or messaging us directly!

The J. Peterman Company is not just in the apparel business, but in the emotion business. With a focus on unique, hard-to-find goods that take customers on an emotional journey, we defy traditional norms and embrace individuality. Founded by J. Peterman, the company thrives on trust, gut instincts, and uncharted paths to bring memorable experiences to life. Role Description This is a full-time on-site role (two days a week remote) for a Customer Service Supervisor at The J. Peterman Company in Chanhassen, MN. This role will help drive the day-to-day customer interactions, ensuring high levels of satisfaction, managing customer support operations, utilizing analytical skills to improve service processes, and fostering effective communication within the team. Qualifications Customer Satisfaction, Customer Service and Customer Support skills Strong Analytical Skills Effective Communication abilities Experience in retail or e-commerce customer service roles Problem-solving skills and ability to handle difficult situations Knowledge of CRM systems and customer service tools Leadership experience and team management skills

About Flourish Flourish Wealth Management is a dynamic and growing independent, fee-only boutique wealth management firm based in Edina, Minnesota. We offer comprehensive wealth management services that seamlessly integrate life planning with financial planning, with a focus on impact and sustainable investing. As fiduciaries, our team is dedicated to prioritizing our clients' best interests, guiding our decision-making process, and fostering a culture of long-term, caring, and trusted relationships. At Flourish, we are committed to continuous learning, personal development, and team building. We engage an external professional to help us understand our individual strengths, enhance our communication skills, and leverage those individual strength to enhance our team-oriented culture. Job Description Do you have a passion for helping others? Are you naturally curious, comfortable working in a team-based environment, and committed to exceeding client expectations? Would you be excited to join an entrepreneurial environment that embraces new solutions and new technology? We are looking for a Client Service Associate who embraces our values and is committed to helping our clients and our team. The Client Service Associate will work closely with the Wealth Management Team to prepare and deliver comprehensive financial plans to our clients. Find out more about Flourish and learn more about our Core Values: Bring Passion and Excellence in Everything We Do, Make a Difference, Grow and Share Our Experience and Insights, Take Initiative and Be Resourceful, and Appreciate & Celebrate at flourishwealthmanagement.com Salary and Benefits Base Salary $60,000 - $75,000 based on experience Incentive bonus compensation of up to 10% of salary conditioned on firm revenue and individual goals 401(k) plan with employer contribution Medical plan, Dental Plan, and Health Savings Account employer contribution Employer paid long term disability coverage Unlimited PTO plus company-wide bonus holiday week 10 paid company holidays Hybrid Position with 2-3 days per week in office in Edina, Minnesota Firmwide communications training and career development Bi-weekly education meetings focused on learning and Diversity Equity and Inclusion (DEI) initiatives Personalized development plans in coordination with outside resources Paid time off for volunteer opportunities Time to Appreciate and Celebrate! Duties and Responsibilities include: Process and monitor client transactions, including deposits, withdrawals, transfers, and account updates. Maintain accurate client records in CRM and portfolio management systems, ensuring up-to-date and organized client files. Coordinate with custodians (e.g., Schwab) to open accounts and troubleshoot account-related issues and ensure compliance with regulatory and firm policies. Implement and refine workflows to enhance efficiency, aligning with Flourish's commitment to continuous improvement. Support Wealth Managers to support financial planning initiatives, client meetings, and reporting. Contribute to firm-wide projects and initiatives that improve the client experience, including technology adoption and process automation. Stay informed on industry best practices, operational enhancements, and compliance updates to provide proactive recommendations. Answer Flourish main phone line along with other team members. Assist where needed - we are a small team, and we are multi-faceted and cross trained Position Requirements: The ideal candidate is a strategic problem-solver and relationship-builder who thrives in a client-centric, high-touch environment and takes ownership of their work. 5+ years in financial services, with expertise in client service, wealth management operations, and compliance. Strong relationship-building skills, fostering trust with clients, team members, and partners. High emotional intelligence and empathy, supporting clients through significant life transitions. Proactive mindset, anticipating client needs and resolving issues before they arise. Strong judgment and discretion, ensuring accuracy and confidentiality in all client interactions. Process-oriented thinker, continuously improving workflows and operational efficiency. Exceptional organizational and time management skills, with the ability to balance multiple priorities independently. Detail-driven and resourceful, taking initiative to enhance both client and team experiences. Advanced proficiency in Windows, Microsoft Office, and financial CRM platforms, with a quick learning curve for new tools. Passion for excellence, taking ownership and delivering with precision Commitment to making a difference, always adding value for clients and colleagues. Continuous learning and growth, sharing insights and embracing innovation. Culture of appreciation, fostering a positive, client-first environment. Experience with our custodian and software is not required, but will be a plus: Charles Schwab, Salesforce, and Sharefile. The Process Qualified candidates will start the process by having a 15- to 30-minute zoom interview conducted by our consultant (the hiring manager for this position). If there is ground to move forward, you will be required to fill out a Career History Form and if you are selected to advance in the process, you will meet with the firm. Qualified candidates may be asked to take assessments. We are a woman-owned business and are committed to promoting diversity and inclusion in our hiring process, and we are proud to be an equal opportunity employer.

As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. For more than four decades, communities have counted on FirstService Residential for their Minnesota property management needs. We've got the Twin Cities covered, from Plymouth and Shakopee to Woodbury and downtown Minneapolis and St. Paul. For more information, visit ********************* and Careers FSR MN. Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential. Job Overview: The Resident Services Specialist will provide residents with information in response to inquiries, concerns and requests about products and services. In addition, the Resident Services Specialist will resolve complaints, errors, account questions, billing, and other queries. The Resident Services Specialist may occasionally log and document residents' calls If necessary or directed by management. Your Responsibilities: Professionally handle incoming requests from residents and ensure that issues are resolved both promptly and thoroughly. Collaborate directly with Property Managers, Regional Directors, internal departments and National Customer Care Center to ensure timely resolution of all inquiries Document resolution of all interactions within the appropriate systems and applications Resolve all open inquiries within prescribed timelines Thoroughly and efficiently gather information from residents, board members, and vendors, access their account and evaluate their needs, educate them where applicable to prevent the need for future contacts and document interactions through contact tracking. Provide quality service and support in a variety of areas Review and close all homeowner service tickets and Open Calls in Connect that are not specifically awaiting an Association Manager response Maintain a balance between company policy and customer benefit in decision-making. Handles issues in best interest of both customer and company. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience Work cross functionally to effectively solve client facing problems Coordinate: Assessment and late fees -- waive late fees, if appropriate Move in/out scheduling, including making special arrangements Clubhouse and party room reservations Elevator reservations, including making special arrangements Assist realtors and sellers ordering resale documents Assist with homeowner document requests Additional assignments and duties may be assigned from time to time Skills & Qualifications: Associate's degree in business or related field preferred, or equivalent combination of education and experience. 2-3 years customer service experience in a service industry setting Must have strong proficiency in Windows and Microsoft Office (Outlook, Word, Excel, etc.). Ability to learn and navigate new technology platforms Property Management or Real Estate experience is a plus Interact effectively, communicate clearly, and understand meeting the needs of others. Excellent organization, planning, motivation, and interpersonal skills. Critical thinking, complex problem solving, judgment, and decision-making ability. Must have a strong work ethic and be detail-oriented with excellent multi-tasking skills. Ability to prioritize work, meet deadlines, and work well under pressure. Ability to work with sensitive or confidential information. Ability to work in a team environment as well as independently and be self-driven. Physical Requirements: Able to lift up to 30 pounds. Able to use hands and arms for calculating, typing, grasping, pulling, etc. Able to perform tasks requiring eye-hand contact. Able to squat, kneel, stoop to floor level, occasional climbing, and walking. Able to speak clearly and make self-understood. Able to see objects closely to print; read instructions and recognize numerals. Able to disseminate colors. Able to hear background noises. Able to distinguish smells to potential hazards. Able to concentrate without interruptions. Able to follow instructions and handle occasional stress on the job. Occasionally reaches at or above the shoulder height. Ability to talk on the phone and work on a computer for long period of times Ability to work extended/flexible hours and weekends occasionally What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, EAP services, Life Insurance, and Long-Term Disability coverage. In addition, you will be eligible for vacation and sick time off benefits, 10 paid holidays, and a 401k with company match. Compensation: $22 - $23 hourly Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Cetera takes pride in its exceptional resource center team, dedicated to delivering outstanding customer service. Our team members are highly motivated, empathetic, and sincerely passionate about assisting others. They are dedicated to exceeding expectations to ensure our customers stay satisfied and connected. We're looking for individuals who thrive on challenges, show initiative, and are committed to making a positive impact. If you possess these qualities and are eager to join a team dedicated to excellence, we believe you'll thrive in our organization. We're currently seeking a Service Professional to join our team in one of our office locations, as this is a hybrid role. What you will do: Cultivating meaningful connections with advisors, their teams, and clients to foster continuing relationships. Establishing oneself as the primary point of contact for advisors' clients, providing comprehensive guidance throughout their journey, assuming responsibility from inception to successful resolution Proficiently addressing queries regarding brokerage operations, advisory accounts, and direct business, spanning from assisting with new account setup to managing transactions and servicing requirements. Empowering advisors with exceptional support, harnessing innovative technologies to optimize their productivity and achievements. Efficiently utilize our advanced CRM tool to meticulously record and track service requests, ensuring prompt and accurate follow-up. What you will need: Minimum 1 year experience working in a call center environment Minimum 1 year experience working in a financial institution/industry. Skilled in both written and verbal communication, proficient at effectively engaging with diverse audiences in a polite, professional, and influential manner. Embraces flexibility and adapts seamlessly to change in a dynamic and fast-paced environment, thriving on new challenges and opportunities. What is nice to have: Proficiency in utilizing industry-leading tools like Salesforce, Envestnet, NetX360, Docupace, RedTail, and others. Have previous broker-dealer experience Possess a current License; ex: Series 7, 24, 65, 99, etc. Compensation The base annual salary range for this role is $49,000 to $52,000 plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, licensing, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations. About Us What we give you in return: Not many teams can say that they support people's dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including: Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship. Easy access to mental health benefits to meet our team members and their families where they are. 20+ days of paid time off (PTO), paid holidays, 1 paid wellness day and 1 days of paid volunteer time off (VTO) to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities. 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years. Paid parental leave to support all team members with birth, adoption, and foster. Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more. Employee Assistance Program (EAP), LifeLock, Pet Insurance and more. About Cetera Financial Group: Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions. Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology. "Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions, Cetera Financial Specialists, and First Allied Securities. Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law. Agencies please note : this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated. Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.

Dahl Consulting is currently partnering with a leading company in the office management industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring an Office Services Representative for a contract-to-hire position! Interested? Get more details below! Worksite Location: Medina, MN Compensation: $18.50 per hour Hours: 8:00am - 5:00pm Industry: Powersports Office Services Representative Job Summary: The Office Services Representative will be responsible for a wide range of functions at a client site. This can include, but not limited to, typical office functions such as copy/print work, mail, scanning, hospitality and reception. What you'll do as the Office Services Representative: Answer phones, greet clients and visitor and other duties as assigned Complete conference and event set up; clean, stock and prep client meeting areas Pack and ready materials for shipment and distribution Use shipping systems (UPS, FedEx, etc.) and client systems to receive and ship client items Use designated control systems to ensure accuracy of job and inventory accuracy Receive, sort & deliver mail to client specifications Prepare outgoing mail using client site mailing equipment Scan originals into client designated locations Properly process original document to client specifications Produce, finish, and deliver finished product based on end user request Use software provided to schedule and bill print/copy jobs Understand and assist as needed in file editing and consulting in preparation for print What you will bring to the role as an Office Services Representative: High School Diploma or equivalent Prior customer service experience preferred, but no industry experience required Ability to work with minimal supervision Ability to work well under pressure and achieve deadlines Ability to work with detailed information accurately Ability to communicate both written and orally Basic proficiency with Microsoft Word, Excel, PowerPoint and Outlook and software Valid Driver's license and clean driving record Ability to lift 50 pounds with or without reasonable accommodations Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: ********************************************** .

Gemini is searching for a Customer Service Representative in our Metals Department. A day in the life of a Customer Service Representative at Gemini includes: Multi-task to perform daily customer service duties (answer phone calls, enter orders, provide technical advice on product related issues, etc.) Enter order and quotation requests into the order entry system. Be a technical resource (i.e., style, size, application, mounting, etc.) for standard and specialty Gemini products to our partners. Encourage our partners to utilize and navigate our digital platform. Liaison to our internal and external customers. Collaborate with other customer experience team members with continuous improvement, special projects, and daily requests. Maintain an exemplary customer service/problem solving attitude and handle difficult customer situations to our partner's satisfaction. Escalate when necessary. Complete career development training as necessary for job requirements and/or advancement. Reporting to our Customer Experience Manager. Position Requirements Two years post high school education and two years work experience or an equivalent combination of education and experience. Excellent skills in communication, interpersonal relationships, and customer service. Well organized, with good numerical skills and a familiarity with computer data base usage and internet file transfer. Ability to handle high volume of incoming calls, manage workflow and deal with problem customers as required. About Us: As a leader in the signage manufacturing industry, Gemini, Inc. has been providing stability to our employees since 1963. We know what it means to be human, and we strive to make sure our employees feel valued. Due to our incredible family of employees, we have grown substantially and are looking to grow our team further with like-minded individuals that share in our company values: Customer Commitment, Teamwork, Respect, Diversity, Stability, Stewardship. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability. Gemini will provide reasonable accommodations for qualified individuals with disabilities. For additional assistance email; ****************************** or call ************** and ask for the Human Resources Representative assigned to the location of interest. Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. #SPJ123

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, andmaintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™! Position Overview Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry. What you'll do: Demonstrate exceptional customer service to all SiteOne customers Cultivate and manage strong relationships with customers Assist customers with their questions and needs, either in person, via the phone or through online ordering Pull and prepare inventory orders for customer pick up or delivery Proactively identify and capitalize on opportunities to grow sales with current and potential customers Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment. Skills We Are Seeking Minimum of 1 year experience in a retail or wholesale setting, preferred Excellent customer service skills Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred Green industry experience or knowledge of landscape, nursery, or irrigation product a plus Ready and willing to learn and adopt new technologies and ways of working Ability to think quickly and make sound decisions Inventory management experience helpful Must be able to lift a minimum of 50 pounds High school diploma or equivalent preferred Perks: Weekly Paychecks with DailyPay available! Competitive Compensation Medical, Dental and Vision plans Paid Time Off, Paid Holidays 401k with company match Tuition Reimbursement Lucrative Associate Referral Program Company Apparel and Work Boot Vouchers Opportunity for Advancement Paid Training and Business Certifications Available Free Counseling Services/Employee Assistance Program Life Insurance and Short- and Long-Term Disability Insurance Product Discounts Most Branches never work Sundays! THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION. SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: * Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. * Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. * Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. * Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring * 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) * Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus * Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: * Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) * Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) * Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm * Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) * Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization * Mastery of statistical analysis concepts and techniques * Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus * Previous consulting experience, including slide writing and analytics * Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise. CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 (USD) in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested retirement contributions made annually, whether you contribute or not * Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. * To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

will oversee the onboarding of multi-machine installs. Additionally, the Onboarding Specialist will be responsible for scheduling kick off meetings and ongoing meetings with key players from Loffler and the client. This also includes updating the Implementation Document and Smartsheet with detailed information from delivery, networking, and training dates. The Onboarding Specialist will work as a key player in combining the information from each department involved throughout Loffler and the customer. This position is responsible for ensuring processes are followed for an exceptional customer experience. Essential Duties and Responsibilities: All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned": Set up Smartsheet based on the Implementation Document. Ensure networking information is filled out on the Implementation Document utilizing PrintVision when applicable. Enter MAC addresses and delivery dates, and other information as needed on the Implementation Document. In charge of ongoing meetings between customer contacts and main Loffler players for installation. Track and report weekly updates. Act as a go to resource for all departments involved in the Implementation. Maintain seamless and strong communication with all teams, including sales reps. Provide guidance on best practices to the customers throughout the process. Create Teams channel for ongoing updates and meetings. Visits onsite when implementations go live to direct traffic and provide a smooth transition. Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written. Other related duties as assigned. Qualifications/Requirements: Minimum of two days in office Great organizational skills and a strong attention to detail. Strong customer service and communication skills with external and internal customers. Team Oriented. Ability to deal with confidential and sensitive information. Basic knowledge of PC, E-Automate, ConnectWise, Loffler install process, software implementations. Strong knowledge of TEAMS and Smartsheet Ability to drive to customer sites. Education/Experience: 3 + years industry experience High School Diploma Supervisory Responsibilities: There are no supervisory responsibilities. Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually minimal. This position requires travel to and from customer and client sites. For information on the physical demands of this job, see Human Resources. The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off. Why Work for Us? Top Workplace Career Advancement Employer Paid Life Insurance and Disability Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave Benefits Package including FSA, Medical, Dental, and Vision 401K with Employer Match Tuition Reimbursement Loffler Core Values What Defines our Culture. Positive Attitude: Be Part of the Solution. Motivate Others. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player. Don't Fear Failure. Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right. Be Someone Others Can Trust and Count On. Honor Commitment. Innovation: Be a Visionary. Welcome New Ideas. Work Smarter. Challenge the Status Quo. Welcome Challenge. Be Committed to Operational Excellence. Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job. Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Every Interaction is an Opportunity to Exceed Expectations. Treat Others with Kindness and Respect. Best in Industry; Field Expert. Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable. Set Goals to Manage Yourself to Success. Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.