Customer Support Representative Jobs in East Honolulu, HI

Our agents earn an hourly base pay of $20.00 along with lucrative commission and incentives for target hourly earnings of $29.99/hour or $62,375 annually. Top performers can earn $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply). The purpose of the Spectrum Customer Service Sales Representative - Inbound Sales Representative is to maximize sales opportunities by effectively answering and handling inbound sales calls to acquire new residential customers and solicit existing residential customers by selling them additional products and services. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Establishes and maintains a high level of customer satisfaction, professionalism and courtesy during all sales transactions. Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling techniques. Responds to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc. Effectively and efficiently sells products and services to prospective customers and maximizes additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identifies and maximizes upselling and cross selling sales opportunities. Able to learn and master order processing billing system regarding all aspects of new sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function. Fully understands and consistently demonstrates proficiency at explaining all products and services to existing and prospective customers. Acquires and demonstrates thorough knowledge of competitors pricing, packaging, products and services in an effort to discuss side by side comparisons of Charters and competitors products and services. Promotes and communicates current marketing campaigns and promotions. Works with other departments to resolve customer issues, as necessary Performs other duties as assigned. REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English at a very high level Must have strong sales experience Able to work at any Spectrum location Proficient on the computer including a working knowledge of Windows and Word. Type 40 words per minute, use of telephone system, and ten-key adding machine. Must have excellent telephone etiquette, good persuasive, verbal, written and interpersonal communication skills Able to sell and handle all customer service inquiries through effective communication Knowledge of general office procedures, basic mathematics and bookkeeping, familiarity and use of computers Stable employment history Required Education High School diploma or equivalent Required Related Work Experience and Number of Years Minimum 3-6 months of either office, clerical, or customer service experience. WORKING CONDITIONS Has extensive outside contact with customers and the public. Has no supervisory responsibilities. Computer, telephone, ten-key, cash register, photocopier, scanner, shredder, typewrite, and cable equipment such as converter box and modem; may use postage machine. Sitting for long periods of time. Typing and reading on computer and data entry on ten-key May lift and carry converters (8 lbs.) Communicating by either e-mail, over the telephone, and/or in-person with customers. Extended use of telephone headset and earpiece. Apply now, connect a friend to this opportunity or sign up for job alerts! #ZRSM CCS126 2025-48220 2025 Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $00 and $00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $12,625. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, youre joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here Were committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. RequiredPreferredJob Industries Sales & Marketing

American Airlines is seeking Part Time Customer Service Agent at the Daniel K. Inouye International Airport. The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to *********************** and submit a transfer request. This job will continue to be posted until at least 03-14-25. If interested please apply prior to this date. Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.07 per hour. What you'll do * These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. * Issue, reissue and refund passenger tickets * Book, ticket and confirm flight reservations * Rebook passengers on oversold flights and during irregular operations * Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades * Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh * Perform passenger boarding, including ticket lift and/or boarding pass lift/verification * Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria * Operate jetways/bridges for purposes of boarding and deplaning passengers * Make boarding and departure gate announcements * Deliver domestic/international flight documents * Perform passenger service flight close-out procedures * Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters * Maintain timeline of flight boarding process * Perform customer service on the job training * Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations * Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters * Queue lines at ticket counter kiosks and ticket counters * Clear/verify international documents at kiosk in the ticket counter area and activation stations * Accept and activate passengers' self-tagged bags at activation stations * Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors * Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts * Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements. * Respond and assist during security and/or emergency situations * Provide connecting passengers with gate information * Provide quality customer service in a professional manner and in accordance with American's guidelines. * Adhere to company policies, procedures, and performance standards. * Complete job-relevant trainings * Adhere to government regulations (e.g. DOT, FAA, TSA) * Use multiple internal resources/systems including during customer interactions * Wear uniforms as required by company policy * Reasonable accommodations may be made for qualifying individuals with disabilities. Depending on your airport size, you may also do the following: Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High school diploma or GED or international equivalent * Bilingual language skills required in some locations * Applicable valid driver's license as required by local authorities * Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable * Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements * Must be authorized to work in the U.S. Preferred Qualifications- Education & Prior Job Experience * Working knowledge of Sabre or any other Passenger Service System * Previous face to face Customer Service experience * Working in a fast pace environment What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. * Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate

**Department:** Customer Experience The success of our team members is no less paramount. We-re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Are you ready to be a changemaker? Wilson Language training is growing and is looking to hire a Customer Success Specialist. In this entry-level position, the CSS will serve as the primary point of contact supporting customers and is responsible for?ensuring customers have a great experience with the goal of retaining existing business and supporting expansion within their account portfolio. The ideal candidate has a positive attitude, a passion for solving customer needs, and practical communication skills via phone and email. This position will be responsible for post-sales support, building and maintaining customer relationships, handling customer inquiries, and overall customer satisfaction. As the voice of the customer, you will also work closely with the Onboarding Team, Sales Team, and Professional Services Team, promoting a customer-centric culture within Wilson Language Training. **Essential Job Functions:** + Engage customers and resolve customer requests and complaints + Continually surprise and delight customers with a proactive, customer-centric attitude + Work with other internal teams to ensure seamless transitions throughout the customer journey + Minimize churn and optimize user adoption to drive renewals and expansion + Collect customer feedback and communicate to appropriate internal stakeholders as part of the ongoing improvement cycle + Ensure high customer engagement and satisfaction as measured by retention, health score, expansion opportunities identified, and CNPS + Understand and display WLT-s values + Other duties as assigned **Minimum Requirements:** **Skills and Experience** + Passion for service + Patient and active listener + Knowledge of best practices in customer service and retention + Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal guidance. + Self-awareness, decisive judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal orientation. + Excellent communication and interpersonal skills + Experience in the field of education, school/district leadership, educational publishing/technology, preferred + Self-driven and proactive nature + High computer literacy and ability to quickly learn new software applications **Education or Certification:** + Bachelor's Degree or related work experience Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including: + Medical, dental, vision, and Life & Disability Insurance + 401k plan with partial employer match + Paid Time Off + Paid holidays + Tuition reimbursement + -O-Connor days,- which refers to a company-wide office closure between Christmas and New Year-s Eve, as well as other perks. Anticipated Salary Range: $45,600 - $64,500. Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V

Wet'n'Wild Hawaii is Oahu's top 10 most visited family attraction on the island and recently voted Best of Honolulu Magazine's “Best Family Attraction”. We pride ourselves on having FUN! We are currently seeking a Tour Reservationist who can speak, read and understand the Japanese language fluently. The ideal candidate has expert communication skills and is able to maintain an upbeat attitude and work efficiently under high-stress environments. Responsibilities include but not limited to: Answer telephones and enter guest reservations using PonoRez (web-based central reservation system). Change and cancel reservations as guest requests. Process accurate records for coding and tracking reservations and advanced deposits. Maintain good relations with all guests and implement procedures for giving special attention to VIPs. Enter guest reservations into the computer system while assigning reservations to the appropriate rates. Qualifications are but not limited to the following: 1 - 2 years tour reservations experience. Familiar using PonoRez (web-based central reservation system). Valid Driver's License and own transportation is required. Must be self-driven, motivated and possess excellent relationship-building skills. Excellent verbal and written communication skills. Able to work on weekend, holidays and some evenings. Strong computer proficiency including MS Office Suite.

Handles incoming email/ telephone calls from internal/external customers according to established Call Center standards in a professional manner and taking follow-up action as necessary. Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Teamwork, Integrity and Exceptional Services (TIES); Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness. Duties: Answer incoming email/ telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner and follow through with appropriate action. Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required. Document and/or escalate issues to ensure customers' concerns are addressed promptly and appropriately. Provide customers with general information on CPB products/services and other general information: Branch/ATM location and hours, Rates and fees, Deposit and loan accounts, Convenience and monetary products/services. Fulfill customers' special requests by utilizing support systems/tools or refer to appropriate personnel/departments. Prepare update forms for deposit and loan accounts, such as address and phone number changes. Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc. Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc Convert inquiries into account openings by referring customers to appropriate business units. Minimum Qualifications: Education: High School diploma or equivalent Experience: 1+ year of customer service experience Competencies: Achieving Results - Perseverance Achieving Results - Decisiveness Communication & Influencing - Approachability Operating Skills - Time Management Self-Management - Adaptability Knowledge, Skills & Abilities: Must be able to work a flexible work schedule to include before and after normal work hours, weekends, and holidays when necessary. Physical Requirements & Working Conditions: Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated. Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications. Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. Must be able to read and understand bank-related documents. Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Wage: $29.65 per hour Benefits * Enjoy discounted hotel room stays for you and your family WORLDWIDE through the Go Hilton travel discount program * Group Health Insurance (with a paid opt-out option) * Recognition programs * Paid Vacation, Sick Leave, Holidays * 401(k) with company match * Team Member Fitness Center, and more Are you detail-oriented, have excellent computer skills and, love delivering warmth and aloha over the phone? Our ideal candidate will be able to convey sincere care and professionalism while speaking to guests on the phone (and sometimes in person), while maximizing hotel revenue and occupancy by selling available rooms and rates by booking reservations. Must be have flexible scheduling availability. Language Skills: * Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Essential Skills: * Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. * Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. * Demonstrated ability to interact with effectively and service individuals of diverse cultural, disability, and ethnic backgrounds * Demonstrated clear, concise written and verbal communication skills in English * Excellent communication and interpersonal skills. * Problem-solving skills and ability to handle stressful situations. * Customer-focused with a positive and professional demeanor. * Detail-oriented with strong organizational skills. * Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation * Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others * Ability to manage time, be well organized, maintain concentration and think clearly * Ability to focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions Essential Duties and Responsibilities: * Receives and processes incoming customer reservations * Maximizes occupancy and average rate by offering a variety of rates and promotional packages and by helping to maintain accurate occupancy forecasts * Creates 100% guest satisfaction by providing team members with the training and resources they need to maximize employee engagement and deliver "Make It Right" Attitude, service and teamwork Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ************************************ or call ************ to let us know the nature of your request.

Handles incoming email/ telephone calls from internal/external customers according to established Call Center standards in a professional manner and taking follow-up action as necessary. Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Teamwork, Integrity and Exceptional Services (TIES); Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness. Duties: Answer incoming email/ telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner and follow through with appropriate action. Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required. Document and/or escalate issues to ensure customers' concerns are addressed promptly and appropriately. Provide customers with general information on CPB products/services and other general information: Branch/ATM location and hours, Rates and fees, Deposit and loan accounts, Convenience and monetary products/services. Fulfill customers' special requests by utilizing support systems/tools or refer to appropriate personnel/departments. Prepare update forms for deposit and loan accounts, such as address and phone number changes. Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc. Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc Convert inquiries into account openings by referring customers to appropriate business units. Minimum Qualifications: Education: High School diploma or equivalent Experience: 1+ year of customer service experience Competencies: Achieving Results - Perseverance Achieving Results - Decisiveness Communication & Influencing - Approachability Operating Skills - Time Management Self-Management - Adaptability Knowledge, Skills & Abilities: Must be able to work a flexible work schedule to include before and after normal work hours, weekends, and holidays when necessary. Physical Requirements & Working Conditions: Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated. Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications. Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. Must be able to read and understand bank-related documents. Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Customer Success Representative Z MANA Smart Security - Honolulu, HI We: Z MANA is changing the Security and Smart automation market for the people of Hawaii. We are looking for someone to join us on this journey as we bring new technologies and excellent customer service to the islands. Benefits Competitive Pay DOE Product specific training Medical, Dental, Vision 401K You: Are passionate about customer satisfaction and will do whatever it takes to keep the customer happy. Are a person of integrity and strong character that can help us build our vision Are a world class Salesperson with an extensive background in Security and alarm systems Have Leads in the pipeline and can bring a strategy for generating new leads Understand account generation and the Security as A Service modeling structure. Z MANA Sales representatives will have working knowledge in the C15 (A) (B) /Low Voltage world (Alarm systems, Access Controls, Security Surveillance, Telecommunications, etc...) and be able to sell products, goods, and services to customers. The potential applicant should have some key contacts that they can also bring to the organization. Responsibilities and Duties The Customer Success representatives will work with customers to find what they want, create solutions and ensure a smooth sales process. The Customer Success representative will work to find new sales leads, through our known leads, client referrals, etc. Sometimes, sales representatives will focus on inside sales, which typically involves "cold calling" for new clients while in an office setting, or outside sales, which involves visiting clients in the field with new or existing clients. Often, these sales representatives will have a combination inside/outside sales job. Qualifications and Skills Need to be able to sell and close deals. Customer Service Skills: The customer is always right. You will need to be able to speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them. Having a working knowledge of the C15/Low Voltage world. Excellent computer skills and Phone application familiarity Working knowledge of Smart home and security alarm systems, 2GIG, Alarm.com a plus Taking the necessary training courses to familiarize yourself with the product line of the company. Communication Skills: You will need to speak to customers about a product's different features, and answer any questions they might have. Flexibility: You might have to work long hours, nights or weekends. Persistence: Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job. Required experience: Sales: 2 years (preferably in the Security Alarm Industry) Prior work experience interfacing with customers

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states. Palace Entertainment owns and operates some of the country's largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States. Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia. We are currently looking for a: Sea Life Park Hawaii - Reservationist Roles & Responsibilities: Roles & Responsibilities: * Carries out reservation functions for Sea Life Park Hawaii. Answers phone call immediately, provides all customers with a friendly and courteous greeting, efficiently and effectively identifies customer needs; resolves customer questions or concerns; and gives customers correct and up to date information relating to Sea Life Park Hawaii products, promotions, and quoted prices. * Books reservations for all interactive programs, group admission and tour and travel admission and lunch bookings. Confirms all booking requirements with customer; monitors bookings and follows up on booking arrangements, payments, and customer special requests. Prepares and sends out confirmation fax to agents, calling customers daily to reconfirm. * Responsible for distribution of lunch reservation sheets to various departments, follow up on guarantee counts seven days prior to the event. * Generates daily interactive program reports, transportation manifest, prelim counts release unused agency block seats; faxes confirmation orders to block holders; updates information on computer and manual systems. * Greets and announces callers and visitors in a courteous, professional manner; operates telephone system to receive and relay incoming and inter-office calls; provides routine information; processes daily mail; maintains office forms; and performs other office work as assigned. * Prepare and Monitor Transportation Manifest - work with bus company to insure all is confirmed for next day operations. * Works with Reservations Supervisor and/or Reservations Manager to carry out company plans and objectives. Other Duties: * Other duties as assigned by the Reservations Supervisor and/or Reservations Manager. * Updates the MOD book with group, birthday, and internal reservation request sheets. * Process credit card charges for agents and clients. Working Conditions: Indoors, air-conditioned office. Frequent interruptions. Equipment Use: Telephone, Internet, computer, copy machine, fax machine, standard office equipment. Mental and Physical Demands: Requires attention to detail, accuracy, reasonable degree of judgment, problem-solving, and working to establish routines and procedures. Requires working under deadlines; handling schedules and numbers; and establishing and maintaining cooperative and productive work relationships. Communication Demands: Requires communicating effectively both orally and in writing; following instructions and/or established procedures. Team member benefits: Why Palace Entertainment? We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy. Palace Perks and Benefits: * Competitive compensation * Comprehensive health and wellness package * 401k Savings and Investment plan * Free admission to Palace Parks in the continental US * A generous paid time off program in which the benefits increase with your tenure with the company When you join Palace Entertainment, you do more than simply advance your career. You become part of the Palace family, a group of talented people who drive innovation, embrace change, and deliver results. If you're ready to join our amazing team, please apply by clicking on the link above. You may also visit our website at *************************** --> Job Opportunities to see if you're a fit for our other open positions. Do not miss the chance to spark your career now!

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states. Palace Entertainment owns and operates some of the country's largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States. Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia. We are currently looking for a: Sea Life Park Hawaii - Reservationist Roles & Responsibilities: Roles & Responsibilities: • Carries out reservation functions for Sea Life Park Hawaii. Answers phone call immediately, provides all customers with a friendly and courteous greeting, efficiently and effectively identifies customer needs; resolves customer questions or concerns; and gives customers correct and up to date information relating to Sea Life Park Hawaii products, promotions, and quoted prices. • Books reservations for all interactive programs, group admission and tour and travel admission and lunch bookings. Confirms all booking requirements with customer; monitors bookings and follows up on booking arrangements, payments, and customer special requests. Prepares and sends out confirmation fax to agents, calling customers daily to reconfirm. • Responsible for distribution of lunch reservation sheets to various departments, follow up on guarantee counts seven days prior to the event. • Generates daily interactive program reports, transportation manifest, prelim counts release unused agency block seats; faxes confirmation orders to block holders; updates information on computer and manual systems. • Greets and announces callers and visitors in a courteous, professional manner; operates telephone system to receive and relay incoming and inter-office calls; provides routine information; processes daily mail; maintains office forms; and performs other office work as assigned. • Prepare and Monitor Transportation Manifest - work with bus company to insure all is confirmed for next day operations. • Works with Reservations Supervisor and/or Reservations Manager to carry out company plans and objectives. Other Duties: • Other duties as assigned by the Reservations Supervisor and/or Reservations Manager. • Updates the MOD book with group, birthday, and internal reservation request sheets. • Process credit card charges for agents and clients. Working Conditions: Indoors, air-conditioned office. Frequent interruptions. Equipment Use: Telephone, Internet, computer, copy machine, fax machine, standard office equipment. Mental and Physical Demands: Requires attention to detail, accuracy, reasonable degree of judgment, problem-solving, and working to establish routines and procedures. Requires working under deadlines; handling schedules and numbers; and establishing and maintaining cooperative and productive work relationships. Communication Demands: Requires communicating effectively both orally and in writing; following instructions and/or established procedures. Team member benefits: Why Palace Entertainment? We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy. Palace Perks and Benefits: • Competitive compensation • Comprehensive health and wellness package • 401k Savings and Investment plan • Free admission to Palace Parks in the continental US • A generous paid time off program in which the benefits increase with your tenure with the company When you join Palace Entertainment, you do more than simply advance your career. You become part of the Palace family, a group of talented people who drive innovation, embrace change, and deliver results. If you're ready to join our amazing team, please apply by clicking on the link above. You may also visit our website at *************************** --> Job Opportunities to see if you're a fit for our other open positions. Do not miss the chance to spark your career now!

is based out of Kailua-Kona. **MUST BE CURRENTLY LIVING IN HAWAII Honsador has grown over the years to become the largest building materials supplier in Hawaii. The Company has operations on all four major Hawaiian Islands with branch outlets on Oahu, Maui, Kauai, Kona & Hilo. Responsibilities: Determine customers' needs and recommend appropriate products and solutions, guiding customers to make the best product and service selections that will provide value to their business. Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries, complaints and follow-ups. Develop profitable business with new customers through excellent selling, customer service and problem-solving. Continuously improve and maintain in-depth product knowledge and expertise. Code and input customer orders, pricing information into the computer system, and schedule delivery of products. Follow a product/supply checklist for each customer's job and up-selling additional products and supplies. Accept payment and apply it to the appropriate customer account. Follow up on deliveries to ensure materials arrived complete and on time as promised. Qualifications: Previous experience in sales, new construction and/or commercial projects preferred Knowledge of building materials, building process, and local building codes preferred Excellent communication and interpersonal skills Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals) Effective time management and prioritization skills Ability to work in a fast-paced environment Experience working in a team atmosphere Must take and pass drug test and consent to a background check Competencies: Customer Focus Building Trust Communication Sense of Ownership From

Kapi'olani Medical Center for Women & Children is Hawai'i's only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i's leader in the care of women, infants and children. With 253 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty services for patients throughout Hawai'i and the Pacific Region include intensive care for infants and children, 24-hour emergency pediatric and adult care, critical care air transport and high-risk perinatal care. Over 1,400 employees and more than 700 physicians provide specialty care at Kapi'olani. The hospital is home to the Kapi'olani Women's Center and the Women's Cancer Center, and offers numerous community programs and services, such as specialty pediatric clinics, the Kapi'olani Child Protection Center and the Sex Abuse Treatment Center. As Hawai'i's premier maternity specialty hospital, Kapi'olani opened the Fetal Diagnostic Center in 1990. It is the state's first obstetrical center to provide comprehensive diagnostic services for pregnant women. Our staff is comprised of Maternal Fetal Medicine Specialists (physicians with specialized training and experience in the care of pregnant women and their fetuses, including high-risk pregnancies), technologists, genetic counselors and clinical nurses, all of whom are committed to helping our patients have the healthiest baby possible in a caring and nurturing environment. If you have strong organizational and communication skills, you might be the ideal candidate to be our next Managed Care Representative. In this role, you will provide managed care and business process support to the outpatient clinics. We are looking for someone responsible and qualified, with strong attention to protocol and planning and a commitment to delivering the highest quality health care to Hawai'i's people. **Location:** Kapiolani Medical Center for Women and Children, Honolulu, HI **Work Schedule:** Day - 8 Hours **Work Type:** Part Time Regular FTE: 0.800000 Bargaining Unit: UPW **Exempt:** No **Minimum Qualifications:** High School or equivalent. One (1) year clerical experience in a health care setting. Experience with managed care and government health plans. **Preferred Qualifications:** Associate's degree. Physician Billing or Coding course. Experience in an outpatient clinic or physician's office. EOE/AA/Disabled/Vets Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity. **Position** Managed Care Representative - Maternal Fetal Med Perinat FDC **Location** Kapiolani Medical Center for Women and Children, Honolulu, H | Administrative | Part Time Regular **Req ID** 25887 **Pay Range:** 24.01 - 25.27 USD per hour **Category:** Administrative **Job Type:** Part Time Regular

Performance Meet established marketing plan goals, and achieve annual sales revenue and membership growth objectives by effectively promoting and closing prospective sales opportunities. Perform quick and efficient transaction fulfillment of telephone calls or email from prospective or current HMSA employer groups and members. Proactively promote HMSA and USAble product options and meet established HMSA and USAble sales goals. Protect HMSA's market share through the successful renewal and retention of assigned accounts. Document all prospect inquiries, outcomes, and follow up on sales enrollment opportunities via the telephone or in writing. Prepare proposals for new small group, new individual plans, Medicare plans, plan upgrades, and additions and modifications to existing plans. Support phone inquiries for senior plan sales during annual enrollment period. Meet goals, sales and retention quotas, and minimum activity standards. Relationships Serve as the "face of HMSA" to provide HMSA products and servicing to our small business, individual plan, and Medicare plan customers. Coordinate problem solving associated with group and member inquiries. Manage internal and external customer relationships to ensure that employer/member product and servicing needs are identified and addressed. Expand relationships with groups through the sale of new products. All employees are assigned to health, and product fairs and public service events throughout the year, to represent HMSA at public events. Administrative Maintain accurate records of all account activity and provide management with a weekly report on sales opportunities, proposals, jeopardy/lost accounts, sales activities, and servicing issues. Other Duties/Functions Performs all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid

Under the direction of the Manager, this position is responsible for providing quality service to customers with regard to their individual human resource related needs through a demonstrated understanding of customer needs, timely response to inquiry, and a high level of confidentiality. Bachelor's degree from an accredited institution or equivalent work experience. Minimum 0 to 3 years in human resources, customer service or call center environment experience. Must have basic understanding of ERISA, FLSA, and other HR-related regulations, policies and procedures. Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Demonstrated written and oral communications skills to interact with customers using multiple channels. Ability to multi-task and meet multiple deadlines. Must be able to work in a confined office environment, for extended periods of time sitting and speaking on the telephone, and using the computer. Must be able to push cart and lift up to 25 pounds. Requires the use of scanning equipment, microfiche reader and other office equipment. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Processes and inputs various transactions and customer requests in accordance with internal procedures, contract provisions, and governmental regulations. Requests include, but are not limited to benefit enrollments, payroll processing, personal data changes, salary changes, termination processing, new hire processing, leave administration, document duplication and imaging. Maintains accurate records and documentation on employee and retiree inquiries/transactions. Responsible for the delivery of the benefits presentation and for organization and preparation of materials, meals and room set-up for New Employee Orientation. Interprets and communicates People Services (PS) policies and procedures in response to employee, retiree, vendor and other inquires. Researches, resolves questions/ issues and maintains accurate records and documentation on inquiries. Identifies cases for escalation to Tier 2 resources within the People Service Center or appropriate specialty area(s) or Manager. Facilitates escalation process to ensure smooth transition. Communicates with vendors in response to customer needs and follow up as necessary. Also communicates with team, for issue resolution, including active participation in department and team meetings. Keeps informed of current bank policies, procedures, federal laws and regulations. Identifies process improvement areas and recommends/implements innovative changes to increase efficiency and effectiveness. Provides guidance and training to fellow PS Representatives to ensure servicing and transaction levels meet or exceeds expectations. Keeps up-to-date with system upgrades, changes, enhancements and processes and assists with training employees. Collects benefits and human resources policy updates and changes and assists in ensuring dissemination of information to all employees. Investigates and analyzes service issues and assists in developing corrective action. Monitors service activities and maintains detailed documentation regarding inquiries. Participates in Division-wide initiatives and events as assigned, including, but not limited to, PS communications, open enrollment, annual merit process, Live Kokua fundraisers, and holiday party planning. Performs all other miscellaneous responsibilities and duties as assigned.

Have a passion for Hawaii and helping people? When you choose a career with Finance Factors you join a family-owned company with a 70-year history and commitment to providing financial services to our community. And we are honored to be recognized by our employees and Hawaii Business Magazine as a 2023 Best Places to Work in Hawai'i. Our team is committed to helping generations of families fulfill their financial dreams with creative lending and savings products. We specialize in residential real estate loans for purchase, refinance, cash-out, and home equity, as well as commercial real estate loans. Finance Factors also offers some of the best rates on certificates of deposit and savings accounts, with deposits insured by the FDIC. Our Oahu branches are seeking those who enjoy people, providing excellent customer service, building relationships and have a can-do approach to helping others Prior banking experience is nice to have but not required as we will provide the training and support you need to be confident and successful. Hours: Monday - Thursday 9am - 4pm and Friday 9am - 5pm. Minimum Requirements: Possess a High School Diploma (or equivalent). Prior customer service experience. Experience handling cash, as well as personal information. Possess basic computer skills. Pass a thorough background and credit check. Finance Factors is proud to be an Equal Opportunity and Affirmative Action Employer.

About Us Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial customers. About the Role: The Call Center Operator provides security alarm service to ensure all security features are in order and properly functioning and to diagnose malfunctions. Status: Full-Time, Non-exempt Duties and Responsibilities: Notify customers of alarm and or issues with their systems Dispatch police, fire or guard service as necessary Video monitoring Process inbound phone calls from customers and employees Accurately document events for historical records Answer inquiries by clarifying information; research, locate and provide information Resolve problems by researching issues; exploring answers and alternative solutions Protect the integrity of Alert Alarm and their customers. Qualifications High school diploma or equivalent. Excellent communication skills, both verbal and written. Strong problem-solving abilities. Attention to detail and strong documentation skills. Familiarity with call center software and CRM systems preferred. Ability to handle high call volumes. Strong problem-solving and decision-making abilities. A commitment to maintaining the highest standards of security and customer service. Work Requirements: Onsite position Ability to work flexible days and hours, including weekends, holidays and nightshift Shift: 6:00 am to 2:30 pm, 8:00 am to 4:30 pm, 10:30 am to 7:00 pm and 10:00 pm to 06:30 am Initial Training: 8:00 am to 4:30 pm (4-6 weeks) This job requires sitting for extended periods of time in an air-conditioned facility. This job involves using a computer for extended periods of time. Daily use of headsets to communicate with customers. Answering calls, typing, and navigating computer systems will involve repetitive movements. The Alert Alarm Benefit: Compensation starts at $17/hour We offer a full benefits package including health, dental and eye insurance, Short Term Disability, Life Insurance, a 401k savings plan, paid-time-off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance! EEOC Statement Alert Alarm Hawaii provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.07 per hour. **What you'll do** + **These are the essential functions of the job** _This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations._ + Issue, reissue and refund passenger tickets + Book, ticket and confirm flight reservations + Rebook passengers on oversold flights and during irregular operations + Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades + Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh + Perform passenger boarding, including ticket lift and/or boarding pass lift/verification + Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria + Operate jetways/bridges for purposes of boarding and deplaning passengers + Make boarding and departure gate announcements + Deliver domestic/international flight documents + Perform passenger service flight close-out procedures + Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters + Maintain timeline of flight boarding process + Perform customer service on the job training + Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations + Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters + Queue lines at ticket counter kiosks and ticket counters + Clear/verify international documents at kiosk in the ticket counter area and activation stations + Accept and activate passengers' self-tagged bags at activation stations + Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors + Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts + Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements. + Respond and assist during security and/or emergency situations + Provide connecting passengers with gate information + Provide quality customer service in a professional manner and in accordance with American's guidelines. + Adhere to company policies, procedures, and performance standards. + Complete job-relevant trainings + Adhere to government regulations (e.g. DOT, FAA, TSA) + Use multiple internal resources/systems including during customer interactions + Wear uniforms as required by company policy * Reasonable accommodations may be made for qualifying individuals with disabilities. **Depending on your airport size, you may also do the following:** Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + High school diploma or GED or international equivalent + Bilingual language skills required in some locations + Applicable valid driver's license as required by local authorities + Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable + Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable + Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements + Must be authorized to work in the U.S. **Preferred Qualifications- Education & Prior Job Experience** + Working knowledge of Sabre or any other Passenger Service System + Previous face to face Customer Service experience + Working in a fast pace environment **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

is based out of Kailua-Kona. MUST BE CURRENTLY LIVING IN HAWAII Honsador has grown over the years to become the largest building materials supplier in Hawaii. The Company has operations on all four major Hawaiian Islands with branch outlets on Oahu, Maui, Kauai, Kona & Hilo. Responsibilities: * Determine customers' needs and recommend appropriate products and solutions, guiding customers to make the best product and service selections that will provide value to their business. * Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries, complaints and follow-ups. * Develop profitable business with new customers through excellent selling, customer service and problem-solving. * Continuously improve and maintain in-depth product knowledge and expertise. * Code and input customer orders, pricing information into the computer system, and schedule delivery of products. * Follow a product/supply checklist for each customer's job and up-selling additional products and supplies. * Accept payment and apply it to the appropriate customer account. * Follow up on deliveries to ensure materials arrived complete and on time as promised. Qualifications: * Previous experience in sales, new construction and/or commercial projects preferred * Knowledge of building materials, building process, and local building codes preferred * Excellent communication and interpersonal skills * Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals) * Effective time management and prioritization skills * Ability to work in a fast-paced environment * Experience working in a team atmosphere * Must take and pass drug test and consent to a background check Competencies: * Customer Focus * Building Trust * Communication * Sense of Ownership From

Hawaii Island Community Health Center Job Title- Call Center Operator Under the general direction of the Director of Clinical Operations and direct supervision of the Call Center Manager, the Call Center Operator (CCO) must be able to answer a multi-line switch board rapidly and direct calls to the correct destination without any delay. The operators greet the caller, answer questions, route calls appropriately, accurately document information as needed, and provide professional and courteous customer service. Duties and Responsibilities Answer a high volume of inbound calls while maintaining a swift response rate, in accordance with organizational standards. In general, their role is to resolve customer issues and process requests which vary depending on the needs of each caller. II. ESSENTIAL DUTIES AND RESPONSIBILITIES This position may have various work assignments within HICHC. This description is intended to be generic in nature, and as such it does not detail all duties and responsibilities of the job assignment. Various duties, responsibilities and accountabilities may be assigned to an incumbent in this position depending on program needs, and may include but not be limited to the following: Call Center Activities • Answers the telephone promptly and courteously, screens calls, and connects callers to the appropriate departments, offices, or individuals. • Verifies callers and their contact information. • Provides general information to callers about programs, functions, and services available through HICHC. • Identifies and directs inquiries for urgent appointments to designated triage nurse(s). • Assists with scheduling, rescheduling, canceling, and confirming clinic appointments for new and returning patients. • Forwards calls requesting referrals, medication refills, lab test orders and results to the appropriate departments or personnel. • Maintains daily records on the numbers and types of patient calls/encounters. • Ensures customer satisfaction by striving to maintain a positive, empathetic, and professional attitude towards patients/callers at all times. • Communicates with callers/patients effectively by actively listening, acknowledging their requests or complaints, and facilitating access to services or resolution of complaints. • Remains aware of services offered throughout the clinic and in the community that will serve the patient's needs. • Registers new patients and updates registration information for existing patients to facilitate scheduling appointments, directing to triage nurse, or routing to other departments for assistance. • Collects and updates personal, demographic, health, and insurance information and enters data accurately in the patient's chart. • Follows department protocol in handing difficult, angry, or disruptive callers. • Participates in ongoing customer service, telephone and software skills, and other training as directed by department Manager. III. POSITION SPECIFICATION Requirements of Position To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience • High School graduate or GED certificate and six months to one year related experience and/or training is required; OR any equivalent combination of experience, training and/or education. Knowledge, Skills and Abilities • Position requires basic knowledge of general office procedures including filing, copying, faxing. • Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts, • Ability to work on multiple tasks within established deadlines. • Ability to work under the direction of a Manager and follow instructions. • Ability to take the initiative to resolve patient concerns and problems. Language Skills • Ability to read and interpret documents such as government regulations and guidelines, patient records, operating and maintenance instructions, procedure manuals, etc. • Ability to write at a minimal level of competence, including internal reports and memoranda. • Ability to communicate with diverse groups of people to include staff and providers and patients • Ability to communicate effectively with patients and their families to make their visit a pleasant experience. • Sensitivity to the multicultural nature of the service area population and may be required to communicate in another language. Personal Characteristics Personal characteristics include: a team player, high integrity, multitasker, communication and customer relations skills, regular work attendance, courteous and friendly, able to work well with diverse groups of people, gain and maintain the respect of others, accept HICHC mission and values.