Customer Support Specialist I
Customer Support Representative Job In Ruston, LA
Summary Resolves financial and non-financial customer inquiries; provides personalized service to meet or exceed clients' time and quality expectations; executes transactions promptly and accurately responds to client requests and inquiries by performing the following duties.
Duties and Responsibilities include the following.
Maintains service level standards established for Customer Support Staff to assure standardization and handles each call according to our service standards - call customer by name, offer additional assistance, thank them for their business, etc.
Logs and supports all inbound calls as it relates to loans, deposits, online banking, cards, ACH, etc.
Analyzes customer relationships to determine additional needs or products that best fit their needs; develops and strengthens customer relationships by offering products and services to customers and prospective customers.
Processes transactions including account-to-account transfers, loan payments, maintenance and research requests.
Processes customer requests such as check orders, Stop Payments, address changes and other customer information changes.
Logs and processes maintenance requests such as ATM/Debit Cards, E-Banking, Mobile Banking and Telephone Banking.
Logs and processes account errors, fraudulent transactions and miscellaneous disputes for deposit and loan accounts; logs Reg E Disputes and forwards to Account Services.
Adds special instructions, notes and customer comments to accounts.
Handles rate inquiries for deposits.
Uses “Product Profiles” to handle various requests for all account types and services.
Provides customer assistance with Consumer Electronic Banking (CeB) as it relates to password resets, log in issues, and basic system navigation.
Provides customer support for CeB & BeB Mobile banking and mobile remote deposit.
Provides backup support to switchboard.
Gains clear understanding of bank's service policies, systems and legal compliance regulations, as well as products and services.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Analytical and Design - Collects and researches data; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
Interpersonal Skills/Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments; Maintains confidentiality; Listens to others without interrupting.
Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests.
Organizational Support - Follows policies and procedures; Supports organization's goals and values.
Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Quality and Quantity - Demonstrates accuracy and thoroughness; Completes work in timely manner.
Adaptability, Initiative and Innovation - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; Asks for and offers help when needed.
Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); six months to one year customer service, call center, sales or banking experience.
Computer Skills
To perform this job successfully, an individual should have knowledge of the Internet, Outlook, Microsoft Word and Excel. Ability to use bank-specific software such as MPC, IBS, ADP, etc. Ability to use basic office machines.
Other Skills
General knowledge of internal transfers/payments, E-Statements, P2P, External Transfers, Personal Finance Manager/Yoodle, Bill Pay and new enhancements.
Bank Culture/Customer Service Skills
Promotes the Bank's culture, including the support of our Brand promise and Core Values.
Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.
Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment The noise level in the work environment is usually moderate.
This reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion.
Origin Bank is an equal opportunity employer and we do not discriminate in hiring or employment on the basis of race, color, sex, age, marital or veteran status, non-job related disability, religion, national origin, genetic information or any other basis protected by law.
Remote positions are intended to be filled in states within our footprint, which includes: Alabama, Florida, Louisiana, Mississippi, and Texas. Any exception to this policy requires further regulatory review and approval by management.
Part-Time Ramp and Customer Service Agent
Customer Support Representative Job In Monroe, LA
Come and work for Envoy Air, an American Airlines Group Company, at (Monroe Regional Airport) and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate: $12.04/hr.
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Both full-time and part-time positions available.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
#EnvoyOut
Recare Coordinator
Customer Support Representative Job In Monroe, LA
Peach Tree Dental - Monroe
Monroe, LA 71201
Job details
Salary: Starting from $12.00-$16.00/hourly
Pay is based on experience and qualifications.
**incentives after training vary and are based on performance
Job Type: Full-time
Full Job Description
With our hearts, minds, and hands, we build better smiles, better relationships, and better lives. Living this purpose over the last 25 years has allowed us to create a world-class dental organization that continues to grow. At every turn, you will see our continued investment in leadership, the community, and advanced technologies. Do you want to be a part of developing one of the leading models of dental care in Louisiana? Do you thrive in a fast-paced, progressive environment? The role of the Recare Coordinator could be for you!
Please go to WWW.PEACHTREEDENTAL.COM to complete your online application and assessments or use the following URL: **********************************************
Qualifications
High school or equivalent (Required)
Takes initiative.
Has excellent verbal and written skills.
Ability to manage all public dealings in a professional manner.
Ability to recognize problems and problem solve.
Ability to accept feedback and willingness to improve.
Ability to set goals, create plans, and convert plans into action.
Is a Brand ambassador, both in and outside of the facility.
Benefits offered for Full-time Recare Coordinators:
Medical, Dental, Vision Benefits
Dependent Care & Healthcare Flexible Spending Account
Simple IRA With Employer Match
Basic Life, AD&D & Supplemental Life Insurance
Short-term & Long-term Disability
Perks & Rewards for Full-time Recare Coordinators:
Competitive pay + bonus
Paid Time Off & Sick time
6 paid Holidays a year
Customer Service Representative
Customer Support Representative Job In West Monroe, LA
Sirius Staffing is seeking a Customer Service Representative for a 1-year contract position in West Monroe, LA. Please contact Sirius today for more information. The Customer Service Rep interacts with customers and gives information in response to inquiries about accounts, products, and services. Responsibilities:
Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail.
Answer customers' questions regarding products or services and operation or maintenance.
Receives and processes orders and provides information concerning pricing, changes in service, discontinuance, and shipping.
Talk with customers by phone or in person to ensure the best service possible.
Interview customers to obtain information and explain available services.
Investigates and corrects errors, following customer and company records.
Adjusts complaints concerning billing or services rendered.
Refers complaints of product or service failure to appropriate departments for investigation.
Coordinates customers' service needs with other departments as required to ensure customer service.
May solicit sale of new or additional services or products.
May obtain credit records from a credit reporting agency.
May visit customers' premises to obtain orders or resolve customer problems.
Qualifications:
High School Diploma or GED required
2 years of Customer Service experience
Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Service Rep/Driver-1
Customer Support Representative Job In Monroe, LA
The Service Rep/Driver-1
This position is responsible for safely transporting product to defined vendors while performing excellent customer service.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Perform and Practice safe driving habits
Driving fleet truck on defined delivery routes
Offloading deliveries and stocking customer locations
Confirming customer receipt of deliveries
Customer Service Representative
Customer Support Representative Job In Bastrop, LA
Shift:PRN (as needed) Predominately weekends and overnight. R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career.
Here's what you can expect working in Patient Registration (Customer Service):
* Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
* Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
* Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
* A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements:
* High School Diploma or GED
* Excellent customer service experience
For this US-based position, the base pay range is $16.00 - $22.30 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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Customer Service Representative - Monroe, LA
Customer Support Representative Job In Monroe, LA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative I
Customer Support Representative Job In Monroe, LA
SageSure is seeking enthusiastic Customer Service Representatives. This is an opportunity to begin a career with a young, growing insurance and technology company. While working with a friendly and supportive team, you will learn the foundation of our business in a role that will take you wherever you want to grow with us.
As a Customer Service Representative, you will provide high-quality support to policyholders and producers by answering policy questions and performing policy changes related to billing, underwriting, and general policy information. The ability to handle a high volume of inquiries in a positive and professional manner and knowledge of insurance industry terminology, policy, and procedures are required for this role.
If you are genuinely excited to help customers, are patient, empathetic, and passionately communicative, you love to talk, and problem-solving comes naturally to you, then you may have just what it takes to begin this journey with us.
Core Responsibilities
* Manage a high volume of incoming calls, chats and emails from policyholders, agents, and producers
* Identify and assess customers' needs to achieve satisfaction
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/team customer service targets and performance measures
* Answer questions about underwriting concerns related to home inspections and select property and liability hazards
* Handle product eligibility and underwriting inquiries from producers
* Process policy changes, including endorsements, cancellations, customer name changes and mailing address changes
* Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions and file documents
* Follow communication procedures, guidelines and policies
We're looking for someone who has
* High work ethic, is punctual and dependable, and has a history of good attendance
* Proven successful customer support experience
* Track record of achieving targets and goals
* Excellent verbal and written communication skills
* Customer orientation and ability to adapt/respond to different types of characters
* Ability to multi-task (specifically while talking with customers and resolving their inquiries)
* Proficient in navigating Windows based computers and using multiple software applications across two monitors
* High school diploma or equivalent
* Flexibility to work varying hours between the hours of 10 AM to 10 PM EDT Mon-Fri, and occasional overtime on Saturdays from 10 AM to 3 PM
Highly preferred candidates also have
* Associates Degree
* Experience working in Homeowners Insurance
* Property & Casualty Insurance License is a plus but is not required
* Spanish speaking
About SageSure:
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.
SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.
SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
Customer Service Representative I
Customer Support Representative Job In Monroe, LA
SageSure is seeking enthusiastic Customer Service Representatives. This is an opportunity to begin a career with a young, growing insurance and technology company. While working with a friendly and supportive team, you will learn the foundation of our business in a role that will take you wherever you want to grow with us.
As a Customer Service Representative, you will provide high-quality support to policyholders and producers by answering policy questions and performing policy changes related to billing, underwriting, and general policy information. The ability to handle a high volume of inquiries in a positive and professional manner and knowledge of insurance industry terminology, policy, and procedures are required for this role.
If you are genuinely excited to help customers, are patient, empathetic, and passionately communicative, you love to talk, and problem-solving comes naturally to you, then you may have just what it takes to begin this journey with us.
Core Responsibilities
Manage a high volume of incoming calls, chats and emails from policyholders, agents, and producers
Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team customer service targets and performance measures
Answer questions about underwriting concerns related to home inspections and select property and liability hazards
Handle product eligibility and underwriting inquiries from producers
Process policy changes, including endorsements, cancellations, customer name changes and mailing address changes
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions and file documents
Follow communication procedures, guidelines and policies
We're looking for someone who has
High work ethic, is punctual and dependable, and has a history of good attendance
Proven successful customer support experience
Track record of achieving targets and goals
Excellent verbal and written communication skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task (specifically while talking with customers and resolving their inquiries)
Proficient in navigating Windows based computers and using multiple software applications across two monitors
High school diploma or equivalent
Flexibility to work varying hours between the hours of 10 AM to 10 PM EDT Mon-Fri, and occasional overtime on Saturdays from 10 AM to 3 PM
Highly preferred candidates also have
Associates Degree
Experience working in Homeowners Insurance
Property & Casualty Insurance License is a plus but is not required
Spanish speaking
About SageSure:
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.
SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.
SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
Customer Service Representative
Customer Support Representative Job In Monroe, LA
The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our business. Here is an opportunity to learn our products and have a career in sales or management in our industry.
Qualifications:
Experience assisting customers with purchasing needs, either walk-ins or over the phone.
Experience and/or interest in developing new sales opportunities through calls to potential new customers.
Intermediate computer skills to enter sales orders and cash transactions into company software.
Be reliable, safe and a team player.
Embrace the mindset of the “Make Money and Have Fun!” culture.
Have a valid driver's license, satisfactory driving record, and reliable transportation to and from work.
Authorized to work for any employer in the US without sponsorship for any length of time.
Able to pass criminal and driving background check and a pre-employment drug test.
Bilingual (English and Spanish) is preferred, but not required
Job Location:
SRS Building Products - Monroe2100 Millhaven Rd Monroe, LA 71201
Equal Opportunity Employer.
Veteran Friendly Employer. SRS Distribution believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.
• Competitive salaries for all team members paid weekly • 401(k) Retirement Plan with company matching • Employee Stock Purchase Program • Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays • Medical, Dental and Vision Benefits
Customer Service Representative
Customer Support Representative Job In Monroe, LA
* EXCITING NEWS: Advantage Resourcing's name is changing to Staffmark. You may see the Staffmark name during the application and hiring process. Do you enjoy providing excellent service to customers? Advantage Resourcing has partnered with a Monroe, LA company seeking a Customer Service Representative to join their team. As a Customer Service Representative, you can support the development of your skills while providing exceptional customer service to our values customers. Join a team that is committed to inclusivity and support and take the next step in your professional journey.
Schedule: 8am - 5pm, Monday - Friday
Pay: $15.00/hr.
Customer Service Representative responsibilities include assisting walk-in customers, answering a multi-line phone system, and giving quotes for products and services. Qualified candidates will have two years of related experience and possess strong reception and customer service skills.
We offer tons of perks to show our appreciation for your time and energy!
* Medical, dental, and vision insurance
* 401k retirement plan
* Earned Wage Access (access a portion of your earned wages before your payday)
* Life and disability insurance
* Referral bonus potential
* Employee discounts with tons of vendors
* Unmatched professional development, and more!
Shape your future with us and join a team that enables others to succeed. Click "Apply Now," and a dedicated recruiter will contact you soon!
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
Customer Service Representative - Monroe
Customer Support Representative Job In Monroe, LA
Great Opportunity!
The heart of Tower Loan lies with our Customer Service Representative! Our representatives provide the best experience to our customers to earn their continued business. At Tower Loan, we provide the resources for a long and prosperous career with additional growth opportunities! Whether you spend your career providing the customer experience that keeps us going or move into leadership roles, we have a place for you!
About Us:
Tower Loan, one of America s largest privately-owned Consumer Finance companies, has been lending money to our customers for personal loans, home equity loans, and retail sales financing for over 80 years.
For more information about us, visit *****************
To see customer reviews (4.7/5.0), visit ***********************************************
Other Details:
Full Time
Pay Rate:
$15 / hour
Additional Pay:
$100-$400 per month based on monthly performance
Hours:
8:30am-5:30pm, M-F; overtime may be required based on operational needs
Benefits & Advantages:
Skill development & growth opportunities
Complete position-based training program
Coaching and mentorship
Strong hire-from-within policy
Comprehensive benefit package
Awards, recognition, & appreciation
Essential Job Functions:
Demonstrate a high level of customer assistance by phone and in-person
Receive and record payments in customer accounts
Market to current and former customers over the phone and in-person for additional business
Maintain and secure cash drawer and accounting activities (i.e. balancing and preparing deposits)
Perform office administrative activities including, but not limited to, checking branch mail, filing, office supplies, etc.
Investigate credit and process loan applications
Perform all other duties and responsibilities as assigned
Required Qualifications:
High school diploma or equivalent
Effective communication and time management skills
Reliable personal transportation with insurance
Ability to stand and sit for long periods of time
Ability to lift and maneuver up to 20 pounds
How to Apply:
Click the apply button in the top corner of the screen OR Text TLJobs to ************
Customer Service Representative
Customer Support Representative Job In Bastrop, LA
Do you thrive on making a positive, lasting impact on people?
Do you have customer service experience?
Are you looking for an opportunity to learn a new industry, with paid on the job training?
Do you want multiple opportunities to advance your career?
Do you want to work in an open, office environment?
You're the first face customers see and the most important memory, because you'll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required - just bring your customer centric attitude and we'll teach you the rest!
In this role, you can expect to:
Provide outstanding customer service both on the phone and in-person.
Market for new and continued customer business.
Prepare and process loans and income tax returns.
We offer:
TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities.
An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your branch goals!
Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more.
Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story.
We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve.
Come Begin Your Story! Apply today!
Customer Service / Sales Representative
Customer Support Representative Job In Ruston, LA
Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process.
As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff.
The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential.
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. More Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities
* Making sure that your store meets sales targets / goals
* Running promotions
* Managing stock levels
* Reviewing all Sales Rental Orders for compliance and approval
* Analyzing sales figures
* Create goals and sales strategies
* Contacting all prospects daily from prior interests with RNR
* Forecasting future sales
* Dealing with customer service opportunities
* Maintain competitor sales and promotions knowledge
* Training store associates
Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth.
We offer competitive base pay, commissions, bonuses and a complete benefits package.
Other Requirements:
Valid State Driver License with a clean driving history
We conduct drug screen, & background check
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity. Special Instructions Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Customer Service Representative
Customer Support Representative Job In Monroe, LA
Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
Principle Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education:
Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience:
Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements:
Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
Availability:
Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
Skills and Competencies:
Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Customer Service Representative
Customer Support Representative Job In Ruston, LA
pHot job opening, fresh out of the Oven! We are happy that you are interested in joining the Domino's team!/ppbr//pp Domino's Pizza is the world leader in pizza delivery. We operate over 10,300 stores in over 70 countries and we are continuously growing! In our stores, team members learn about business, management and what it takes to succeed.
We have a rich history of growth and development-from-within-culture.
The possibilities are endless at Domino's! Are you committed to excellence? Are you serious about having fun? Then this is the job for you!/ppbr//pp Imagine yourself with a job that has flexible hours, competitive pay and a fun environment! We are looking for Customer Service Representatives at a Domino's near you! These team members will answer phones, make pizzas and spend time with our customers.
We are looking for people with positive personalities and a lot of energy.
Candidates must be a minimum of 18 years old.
/ppbr//pp We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together.
At Domino's Pizza, our people come first! As part of our crew, your responsibilities will include:/pulli Operating all equipment.
/lili Stocking ingredients from delivery area to storage, work area, walk-in cooler.
/lili Preparing products/lili Receiving and processing telephone orders.
/lili Taking inventory and completing associated paperwork.
/lili Cleaning equipment and facility approximately daily.
/li/ulpbr//pp What are you waiting for? APPLY NOW!/ppbr//pp Domino's is an equal opportunity employer.
/p
Part-Time Ramp and Customer Service Agent
Customer Support Representative Job In Monroe, LA
Come and work for Envoy Air, an American Airlines Group Company, at (Monroe Regional Airport) and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate: $12.04/hr.
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Both full-time and part-time positions available.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
#EnvoyOut
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Customer Service Representative
Customer Support Representative Job In Bastrop, LA
Shift Hours: PRN, as needed, Required 48 hours a month additional shifts available R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
Here's what you can expect working in Patient Registration (Customer Service):
* Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
* Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
* Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
* A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements:
* High School Diploma or GED
* Excellent customer service experience
For this US-based position, the base pay range is $16.00 - $22.30 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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Customer Service Representative - Monroe, LA
Customer Support Representative Job In Monroe, LA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Dispute Specialist
Customer Support Representative Job In Ruston, LA
Summary: The Dispute Specialist is responsible for handling and resolving disputes related to electronic transactions, ensuring compliance with Regulation E, Visa rules, NACHA guidelines, and internal bank policies. This role involves processing debit card fraud and disputes, ACH disputes, Zelle disputes, business credit card disputes, and prepaid card disputes while maintaining a high standard of accuracy and efficiency. The processor will work directly with customers, merchants, and internal teams to investigate and resolve claims while leveraging the Centrix Dispute Management system. This role plays a critical part in protecting the bank and its customers from financial loss while ensuring compliance with industry regulations and fraud prevention protocols.
Essential Duties and Responsibilities include the following.
Investigate, evaluate, and resolve debit card, ACH, Zelle, business credit card, and prepaid card dispute claims from initiation to resolution.
Utilize available tools and applications to determine dispute options, assess cardholder liability, and ensure compliance with regulatory and network guidelines.
Process and review chargebacks using FIS Data Navigator, ensuring timely and accurate completion.
File Zelle disputes via FIS email and ensure cases are handled within regulatory timeframes.
Monitor and manage provisional and final credit adjustments, ensuring compliance with dispute resolution guidelines.
Maintain a thorough understanding of Regulation E, Visa rules, NACHA guidelines, and other applicable dispute resolution requirements.
Review and analyze transaction details to determine claim eligibility, regulatory timeframes, and appropriate resolution paths.
Prepare and maintain detailed case files, ensuring all required documentation is accurate and complete.
Utilize the CentrixDTS application to process claims, review daily file updates, and report discrepancies.
Provide written communication to customers regarding the status of their disputes using the CentrixDTS application.
Investigate and resolve customer complaints related to disputed transactions using the Kadence complaint system.
Monitor and detect debit card and ACH fraud through fraud detection software, core system reports, alerts, and other monitoring tools.
Identify potential fraud trends, assess transaction patterns, and report issues to the Fraud Team Lead for further investigation.
Adhere to fraud prevention protocols and escalate suspicious activity as needed.
Work closely with the ACH department to facilitate the timely return of unauthorized transactions in compliance with NACHA rules and regulations.
Ensure all ACH disputes are processed efficiently and accurately to minimize financial loss and protect customers.
Provide guidance and instruction to internal teams regarding dispute-related inquiries and resolutions.
Work with merchants and financial institutions to validate claims, attempt resolution, and recover funds when possible.
Collaborate with internal teams to stay updated on new processes, system changes, software application updates, and their impact on dispute handling procedures.
Log monthly debit card dispute totals for risk reporting and audit purposes.
Assist in reconciling the provisional credit general ledger to ensure accurate financial reporting.
Compile and provide required documentation for internal audits as requested.
Maintains Visa Dispute Certification annually by completing annual exams to retain certification.
Stay current with industry best practices, fraud trends, and regulatory changes affecting dispute processing.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Analytical and Design - Collects and researches data; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
Interpersonal Skills/Customer Service - Maintains confidentiality; manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.
Oral and Written Communication - Responds well to questions; Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.
Judgment and Motivation - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
Quality and Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
Adaptability, Initiative and Innovation - Adapts to changes in the work environment; Manages competing demands; Asks for and offers help when needed; Generates suggestions for improving work.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from a four-year college or university preferred; minimum three to five years' experience in a financial institution with a thorough knowledge of Reg E dispute processing, general fraud prevention and an understanding of banking business functions and processes; or equivalent combination of education and experience. VISA Dispute Resolution Associate Certification required; VISA Dispute Resolution Professional preferred.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have basic knowledge of computer applications such as the Internet, Outlook, Microsoft Word, Microsoft Excel and banking software. Ability to use basic office machines including 10-key, computer keyboard, telephone, fax machine and copy machine.
Customer Service Skills
Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Community Trust.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
This reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion.
Origin Bank is an equal opportunity employer and we do not discriminate in hiring or employment on the basis of race, color, sex, age, marital or veteran status, non-job related disability, religion, national origin, genetic information or any other basis protected by law.
Remote positions are intended to be filled in states within our footprint, which includes: Alabama, Florida, Louisiana, Mississippi, and Texas. Any exception to this policy requires further regulatory review and approval by management.