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Job outlook for customer support managers in the United States
Customer support manager job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer support manager job growth rate is 10% from 2018-2028.
About 33,700 new jobs for customer support managers are projected over the next decade.
Customer support manager salaries have increased 8% for customer support managers in the last 5 years.
There are over 12,564 customer support managers currently employed in the United States.
There are 128,995 active customer support manager job openings in the US.
The average customer support manager salary is $91,598.
Are customer support manager jobs in demand?
Customer Support Manager job and salary trends over time
Customer Support Manager jobs over time
Customer Support Manager job growth rate over time
Year  | # Of Jobs | % Of Population |
|---|---|---|
| 2021 | 12,564 | 0.00% |
| 2020 | 12,411 | 0.00% |
| 2019 | 12,904 | 0.00% |
| 2018 | 12,774 | 0.00% |
| 2017 | 12,573 | 0.00% |
Average customer support manager salary over time
Customer Support Manager salary by year
| Year | Avg. Salary | Hourly Rate | % Change |
|---|---|---|---|
| 2025 | $91,598 | $44.04 | +3.2% |
| 2024 | $88,730 | $42.66 | +1.5% |
| 2023 | $87,460 | $42.05 | +1.4% |
| 2022 | $86,285 | $41.48 | +1.3% |
| 2021 | $85,157 | $40.94 | +3.2% |
Customer Support Manager jobs by state
Most common states for customer support managers
| Rank | State | Population | # of Jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 342 | 49% |
| 2 | South Dakota | 869,666 | 191 | 22% |
| 3 | Missouri | 6,113,532 | 1,220 | 20% |
| 4 | Arkansas | 3,004,279 | 588 | 20% |
| 5 | California | 39,536,653 | 6,930 | 18% |
| 6 | Michigan | 9,962,311 | 1,762 | 18% |
| 7 | New Mexico | 2,088,070 | 386 | 18% |
| 8 | Rhode Island | 1,059,639 | 186 | 18% |
| 9 | South Carolina | 5,024,369 | 862 | 17% |
| 10 | Utah | 3,101,833 | 493 | 16% |
| 11 | Nevada | 2,998,039 | 477 | 16% |
| 12 | Massachusetts | 6,859,819 | 1,058 | 15% |
| 13 | New Hampshire | 1,342,795 | 200 | 15% |
| 14 | Delaware | 961,939 | 149 | 15% |
| 15 | North Dakota | 755,393 | 114 | 15% |
| 16 | Georgia | 10,429,379 | 1,447 | 14% |
| 17 | Alabama | 4,874,747 | 698 | 14% |
| 18 | Oregon | 4,142,776 | 574 | 14% |
| 19 | Illinois | 12,802,023 | 1,651 | 13% |
| 20 | Washington | 7,405,743 | 950 | 13% |
Most common cities for customer support managers
| Rank | City | # of Jobs | Employment/ 1000ppl | Avg. Salary |
|---|---|---|---|---|
| 1 | Palo Alto | 2 | 3% | $128,837 |
| 2 | Beloit | 1 | 3% | $88,350 |
| 3 | Santa Clara | 2 | 2% | $128,579 |
| 4 | Bensalem | 1 | 2% | $95,902 |
| 5 | Burlington | 1 | 2% | $81,701 |
| 6 | Denver | 4 | 1% | $89,771 |
| 7 | Miami | 3 | 1% | $64,248 |
| 8 | Orlando | 2 | 1% | $65,698 |
| 9 | Ann Arbor | 1 | 1% | $89,392 |
| 10 | Chicago | 2 | 0% | $109,321 |
| 11 | Los Angeles | 2 | 0% | $113,642 |
| 12 | New York | 2 | 0% | $100,052 |
| 13 | San Francisco | 2 | 0% | $129,105 |
| 14 | Anaheim | 1 | 0% | $112,653 |
| 15 | Austin | 1 | 0% | $85,021 |
| 16 | Chandler | 1 | 0% | $91,595 |
| 17 | Cincinnati | 1 | 0% | $80,479 |
Customer Support Manager job outlook: Expert opinions
Our panel of customer support manager experts
California Polytechnic State University-San Luis Obispo
Informa Tech
TSIA
What general advice would you give to a Customer Support Manager?
Yeqiang Lin Ph.D.: For a graduate beginning their career in the experience industry, it's crucial to be adaptable and proactive. The field highly values those who can anticipate customer needs and trends, create memorable experiences, and manage projects efficiently. Emphasize building strong interpersonal and digital communication skills, as these will be essential in networking and in managing diverse teams and clients.
What general advice would you give to a Customer Support Manager?
Andrew Gilliam: Searching for jobs is always intimidating, and this year provides many new reasons to be discouraged. However, based on research HDI conducted in July, 57% of support organizations are creating new positions or continuing to fill vacancies. Furthermore, 82% of organizations say it is likely they will continue working from home long-term. Many companies are opening their minds to hiring candidates who don't live near their offices. That's great news for anyone entering the job market!
When looking for work, the best thing an applicant can do is to think like a hiring manager. They're filling a position to meet their needs, not yours, so consider the context in which they're hiring. Right now, businesses are searching for applicants who can contribute to remote teams and support customers remotely. Experience with unified communications, mobile, cloud, and remote support technologies are in high demand. Additionally, organizations are changing how they work at a rapid pace. Understanding the fundamentals of knowledge management, enterprise service management, incident and problem management, and organizational communications will help candidates speak directly to prospective employers' challenges. Having a dedicated space and internet connectivity to enable working from home and a proven ability to work independently or remotely helps dissuade managers' fears of hiring remote candidates.
There are plenty of ways to build these skills and competencies, even without direct work experience. HDI offers numerous resources, many of them free, to expand your knowledge, including articles, webinars, toolkits, research, and virtual classroom training. Dedicating yourself to independent learning, experimenting in a home-lab, and networking at virtual industry events are fantastic ways to demonstrate your job-readiness.
What type of skills will young Customer Support Managers need?
Andrew Gilliam: Technical degree programs often fail to emphasize the importance of interpersonal skills and business acumen. Technical skills are impressive and essential, but they're meaningless without a business purpose and user acceptance. Mastery of communication, teamwork, and empathy are more useful and broadly applicable than a working knowledge of the OSI model. Regardless of your position, always strive to understand how your work impacts internal and external customers and creates value for shareholders.
Are there any particularly good places in the United States for Customer Support Managers to find work opportunities?
Andrew Gilliam: A few cities are garnering lots of attention as emerging hubs for big tech; their living costs are exploding, and competition for a few prestigious jobs is fierce. There are plenty of challenging, meaningful, and well-paid jobs with less recognizable but respectable firms all across the U.S. Don't forget about them! Additionally, as businesses continue to embrace remote work, geography is becoming less important by the day.
What are the biggest trends we'll see in the Customer Support Manager job market given the pandemic?
Vele Galovski: Biggest trends in the job market given the pandemic
1.Shift to Remote / Virtual organizations
- 60-70% of the workforce will be virtual
- Increased talent pool, since no limitation on where work is conducted
2. Growth of inside sales functions
3. Need for Data Analytics to enable remote support/AI/Machine Learning
4. Transferable Skills increasing in importance due to organizational consolidations
-Portfolio Management
-Big 'C' Customer Success
-Less technical - more process
-Less focus on what's wrong - more focus describing what right looks like
5. Frozen Salaries / Frozen Promotions (both over 80% of companies)
-Opportunity to recruit new talent
What technology do you think will become more important and prevalent for Customer Support Managers in the next 3-5 years?
Vele Galovski: 1. Anything technology that enables digital and virtual is in higher demand.
- HelpLightning
-Connected Product
-Video/Remote Support
2. The downturn exposed the need for many industries to accelerate their investments in digital transformation.
-Extreme Remote Services: Ability to deliver a majority of your service portfolio remotely.
- Extreme Automation: Ability to leverage AI, machine learning, RPA to automate the deliver of sales and service motions.
-Digital Sales Motion: Digital led, data driven sales engagement model.