Customer Service Supervisor Jobs in Westbrook, ME

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  • Financial Service Associate

    Five County Credit Union 3.9company rating

    Customer Service Supervisor Job 5 miles from Westbrook

    TITLE Financial Service Associate EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. PAY RANGE $18.71-$19.21 Per Hour with step progression Five County Credit Union is looking for friendly candidates who enjoy working with people, are eager to learn, and are excited for personal skill development and career growth. No experience needed. Paid training and paid parking. Candidate will be responsible for providing a variety of services related to help meet our members financial needs with a focus on transactions, new accounts, and introductory loan processing. This includes answering member questions regarding products and services while seeking opportunities to upsell and assist members with their financial concerns. Incumbent is responsible for helping meet credit union growth objectives, building relationships with our members, and evaluating new account requests. While successful candidates should demonstrate professionalism, attention to detail, and dependability, we will train you when it comes to the daily skills needed, including maintaining records, ensuring confidentiality and compliance with applicable policies and regulations, and referring helpful products and services to our membership, along with performing other duties as needed. Flexibility is important. The company's hours of operation are Monday through Friday 8:30am to 7:00pm and Saturday 9:00am to 3:00pm. We are closed on Sundays in all locations. This is a full-time position with benefits. We are open most holidays and for those holidays that you work you would receive double time. We are closed as a company on Memorial Day, Independence Day, Thanksgiving Day, and Christmas Day therefore you will never be asked to work those four holidays. Saturdays are scheduled on a rotation. The successful candidate will have a positive, friendly, professional attitude and appearance. People oriented, helpful and open to new ideas and change. Reliable transportation and attendance are a must. Basic math and computer skills are necessary. Five County Credit Union is an equal opportunity employer, and we are committed to the health and well-being of our staff and members. POSITION REQUIREMENTS ESSENTIAL FUNCTIONS of a FINANCIAL SERVICE ASSOCIATE: Assume responsibility for the efficient and accurate performance of front-line operation and account functions including transaction processing and new account services to members. Actively identify and successfully cross sell products and services that contribute to the financial well-being of members. Demonstrate the ability to successfully perform all functions and responsibilities expected of a Service Associate 2. Accurately prepare and open new consumer accounts, identify and collect required documents needed for each account type opening, and onboard the new member with a suite of products. Process account applications in accordance with credit union policies including performing all required and regulatory verifications. Assist members with a variety of account requests, resolutions, and inquiries including, but not limited to, adding or removing owners, account changes, and service set ups. Able to open and close sub accounts, including certificates, money markets, clubs and SHIP accounts, and explain the account features and benefits to members. Open and explain features of tax advantaged accounts such as IRAs and HSAs. Demonstrate the knowledge and ability to perform introductory loan functions such as keying loan applications and discuss general rate and term information with members. Assist with balancing, posting, troubleshooting, and auditing of ATMs, ITMs, and cash recyclers. Maintain knowledge of the payroll process for direct deposit and payroll deductions. Demonstrate and maintain the ability to independently locate and utilize available resources when resolving common member issues. Refer non-standard transactions or issues to the supervisor for assistance. Respond to changes in organizational needs in a positive manner, while performing all other tasks as needed. PERFORMANCE EXPECTATIONS of a FINANCIAL SERVICE ASSOCIATE: Ensure confidentiality and preservation of member records, transactions, and company assets. Ensure all activity complies with applicable policies and regulations. Be depended upon to perform all duties as scheduled, accurately and efficiently. Foster and maintain effective collaborative relations within the department and with other departments. Represent the credit union in a positive and professional manner to the members, other credit unions, industry affiliates, the community, and all media channels including social media. PHYSICAL DEMANDS of a FINANCIAL SERVICE ASSOCIATE: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee is required to stand, sit and walk; sometimes to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. WORK ENVIRONMENT of a FINANCIAL SERVICE ASSOCIATE: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. All essential functions are performed in an office setting. Temperatures in the climate-controlled office may fluctuate. Work area is sometimes noisy due to multiple member transactions. The noise level in the work environment is usually moderate. Employee may not be able to easily leave work area unless for a scheduled break. MENTAL DEMANDS of a FINANCIAL SERVICE ASSOCIATE: The mental demands for this position include: the need to be alert to member needs, to be resourceful in solving member problems, and to be precise when updating member accounts. The employee must be able to deal with people effectively under adverse and/or stressful conditions, occasionally be persuasive, use judgment, and exhibit patience. FULL-TIME/PART-TIME Full-Time OPEN DATE 8/5/2024 TITLE Financial Service Associate EXEMPT/NON-EXEMPT Non-Exempt LOCATION ME, Portland PI9b2398b7277f-29***********2 RequiredPreferredJob Industries Accounting & Finance
    $18.7-19.2 hourly 30d ago
  • Domino's Customer Service Rep/Pizza Maker (Kittery) - Starting at $15 per hour (3003)

    Domino's Pizza 4.3company rating

    Customer Service Supervisor Job 38 miles from Westbrook

    Our business is growing as our fan base increases! Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated, and passionate about excellent customer service and superior products. We have flexible hours for scheduling. 450 US-1 Kittery, ME DOMINOS BENEFITS Starting at $15 per hour Opportunities for growth Pizza Discounts The Super Star we're looking for will possess the following: A winning smile, great attitude and customer focused personality. Excellent attendance & punctuality and basic math & money skills. Ability to work in a fast-paced environment Are you ready to be part of the action and a key person in providing a delicious and delightful pizza experience in your community? As a large franchise, we have many opportunities and possibilities with stores of various sizes and locations. Our stores can provide a fast paced, fun and exciting workplace. Domino's Pizza is the number one pizza company in the world! With your help we can be number one in every neighborhood! JOIN THE # 1 PIZZA COMPANY TODAY! By applying, you consent to your information being transmitted by snagajob to the Employer, as data controller, through the Employers data processor SonicJobs. See Domino's Privacy Policy at ************************************ and SonicJobs Privacy Policy at ************************************-policy and Terms of Use at *********************************************
    $15 hourly 60d+ ago
  • Team Leader

    Tractor Supply 4.2company rating

    Customer Service Supervisor Job 24 miles from Westbrook

    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams. Essential Duties and Responsibilities (Min 5%) It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: Maintain regular and predictable attendance. Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs. Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer. Uncover Customer's Needs & Wants. Recommend Product Solutions. Ask to Add Value & Appreciate the Customer. The Team Leader is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in the Team Leader position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice: Execute assigned basic, promotional, and seasonal merchandising activities. Perform Opening/Closing procedures. Transport and make deposits to bank. Assess store conditions and assign duties. Organize and prioritize workflow through the use of the daily planner. Recovery of merchandise. Participate in mandatory freight process. Perform regular and promotional price change activities. Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition. Adhere to loss prevention standards and respond to any alarm calls as needed. Communicate with Team Members on job functions, responsibilities and financial goals. Operate cash register/computer supervising cash handling procedures. Assist Team Members on appropriate application of policies and procedures. Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required. Operate Forklift and Baler. Complete all documentation associated with any of the above job duties. Obtain license or certifications as needed by the business. May be required to perform other duties as assigned. Required Qualifications Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license. Education : High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately. Preferred knowledge, skills or abilities Basic computer skills. Ability to read, write, and count accurately. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Ability to perform and execute principle responsibilities of Team Members. Working Conditions Working environment is favorable, generally working inside with moderate noise. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. Ability to work outdoors in adverse weather conditions. Physical Requirements Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store. Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack). Ability to occasionally lift or reach merchandise overhead. Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. Ability to move throughout the store for an entire shift. Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18). Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to process information / merchandise through the point-of-sale system. Ability to handle and be in contact with birds/poultry. Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18). Ability to successfully complete all required training. Ability to travel as required in support of district needs. Ability to drive or operate a vehicle for business needs. This position is non-sedentary. Ability to successfully complete training and certification for various business needs. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for eligible Team Members. While all Team Members have access to a broad range of rewards, eligibility and specific offerings may vary depending on the role, individual plan requirements and eligibility criteria.
    $46k-68k yearly est. 18d ago
  • Customer Service Manager Trainee (H)

    Hannaford Bros Co 4.7company rating

    Customer Service Supervisor Job 28 miles from Westbrook

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. PRIMARY PURPOSE Manage retail operations for the assigned department making decisions impacting store associates, merchandise quality and presentation and the level of service offered to our customers. Build associate and customer relations and promote a strong culture in support of Hannaford Strategy through store huddles, role modeling our cultural behaviors and consistent use of all available tools to help manage for performance. Ensure that store conditions involving store appearance, security, safety and food safety are consistently maintained at the highest level. Accountable for proper control of company assets. DUTIES AND RESPONSIBILITIES * Foster a positive and inclusive environment to retain associates and customers. * Ensure that all quality standards are met. * Manage department operations in accordance with established department standard practices. * Ensure the maintenance of the department's appearance and presentation. * Hire, train and develop associates to meet the department needs. * Attain departmental financial objectives. * Supervise performance of all duties and responsibilities of all assigned department associates. * Role model outstanding friendly customer service. * Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department. * Ensure the maintenance of accurate records of production, shrink, sales and inventory. * Must be able to meet physical requirements of the position, with or without reasonable accommodations. * Provide recognition of accomplishments and offer constructive counseling when necessary. * Treat all co-workers with fairness, dignity, and respect. * Ensure department associates are properly trained by certified trainers. * Ensure all company policies and procedures are followed as outlined. * Develop product knowledge in all areas of the assigned department. * Use RF (Radio Frequency) unit as needed. * Retrieve and organize assigned departments product loads. * Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues. * Conduct performance appraisals on all department associates according to company standards. * Maintain effective work schedules to meet production and customer service standards as well as associate's personal needs. * Understand and use company tools such as: MPP, financial reports, scheduling, ordering and business information systems. * Ensure operational and merchandising standard practices are followed to maximize profitability, paying special attention to priority categories. * Maintain solid communication in the department and throughout the organization. * Observe and ensure compliance with company sanitation, safety and food safety standards. * Understand the causes and means for resolving and limiting shrink. * Have total understanding of the department's standard practice manual and Program Manuals for each assigned departments program. * Perform all other duties as assigned. * Strong understanding of store operations and total store merchandising techniques. * Excellent interpersonal, customer service and communication skills. * Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. * Demonstrated good judgement solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances. * Desire and ability to lead and manage associates throughout multiple departments. * Department Manager or equivalent experience required. * College degree or equivalent preferred. * Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager "or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation. Physical Requirements * Ability to use computers and other communication systems required to perform job functions. * Lift up to 20 lbs. regularly, including overhead lifting and up to 60 lbs. occasionally. Push/pull up to 40 lbs. regularly. * Meet established volume and fixed activity standards. PREFERRED REQUIREMENTS * Assist in attaining financial objectives: sales, payroll percent, gross margin, shrink, MPP net percent effectiveness and control of other expenses. * Ensure all company policies and procedures are followed as outlined. * Foster a sales-driven, consumer focused culture through relationship building and promoting an atmosphere of enthusiastic customer awareness. * Treat all associates with fairness, dignity and respect. Provide recognition of accomplishments and offer constructive counseling, when necessary. * Ensure the maintenance of the store's appearance and presentation and ensure quality conditions of all products. * Manage performance of duties and responsibilities of all assigned department associates. * Make hiring, training and performance management recommendations for assigned department associates. * Support the development needs of assigned departments associates. * Use good judgment in the delegation, assignment and follow-up required for the efficient performance of the store. * Observe and ensure compliance with company security, safety and food safety standards. * Maintain techniques and layouts of merchandise consistent with the corporate merchandising philosophy. * Complete understanding of the causes and means for resolving inventory shrink issues in the assigned departments. * Understand the use of company tools such as: MPP, financial reports, scheduling, ordering and business information systems. * Have a solid understanding of standard practices for all departments. * Maintain solid communications with the management team, all associates in the store and throughout the organization. * Treat all store information as strictly confidential. * Perform all other duties and projects as assigned. * Must be able to meet physical requirements of the position, with or without reasonable accommodations. Salary range is between $18.95 - $27.25 Hrly Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
    $19-27.3 hourly 38d ago
  • Summer Temp - Kennebunk - Lower Village - Customer Service Assistant I

    Kennebunk Savings 3.8company rating

    Customer Service Supervisor Job 23 miles from Westbrook

    Summer Temps may be eligible to earn an end of summer bonus, apply to learn more! is $17.69 plus $3.00 per hour retail shift differential Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our Core Values- Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief. They guide our day to day actions - from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings. Scope of Work: The individual in this role will accurately and efficiently process a variety of customer transactions. This individual will be knowledgeable of our company's products and services to effectively meet the customer's needs and provide a high level of customer service. This position will travel to all of our branches to provide coverage as needed. Essential Functions (3): Transaction Processing/Cash handling - Process a variety of transactions accurately and efficiently which may include deposits, withdrawals, loan payments, check cashing, verifying incoming/outgoing cash, and daily balancing of cash drawer/vaults Customer Experience- Displays the following attributes: friendly, outgoing, professional, courteous, projects a positive image, resolves problems quickly and efficiently, and is respectful to customers. Product/Technical Knowledge - Maintains a working knowledge of company products and services in order to communicate effectively with customers. Proficient with technology required for this position. Other Duties & Responsibilities: Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer Understands, supports and adheres to organizational policies and procedures Consistently emphasizes the importance of teamwork in the department and company at large Responsible for keeping abreast of company news and information Responsible for completing required training and policy review May serve on various committees Willingness to take on additional tasks and duties Certifications & Licenses Required: N/A Desired Knowledge, Skills & Abilities: Displays high level of regard for trust and confidentiality Working knowledge of Microsoft Office Products Displays strong written and verbal communication skills Displays strong organization skills and the ability to multi-task to meet established deadlines Demonstrates a high level of accuracy and attention to detail Effectively uses analytical skills to solve technical, as well as, non-technical problems Prior knowledge of banking regulations is preferred Ability to adapt to change Desired Job Experience: Experience in a professional, service focused and fast-paced environment Desired Education: High school or General Education Diploma Working Conditions & Minimum Physical Requirement: Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards Dexterity of hands and fingers to operate a computer and other office equipment Lifting and moving of moderately heavy objects on occasion Standing for extended periods of time External and internal applicants, as well as position incumbents who become disable as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis. Last Updated 05/03/2022 Other details Job Family Banking Pay Type Hourly Employment Indicator Seasonal Hiring Rate $20.69 Required Education High School
    $30k-33k yearly est. 9d ago
  • Guest Service Supervisor

    Global Partners LP 4.2company rating

    Customer Service Supervisor Job 8 miles from Westbrook

    We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?" For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner's integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work. We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level. . The Types of "Energy" You Bring * You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work. * You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone. * You are confident and make eye contact with guests. * You have superior relationship building skills and can establish a connection with guests and associates. * You are trustworthy and responsible. * You are detailed oriented and have excellent organizational skills. * You defuse issues by utilizing problem solving techniques. * You are a proven self-starter with demonstrated ability to make decisions. * You direct others and prioritize tasks. "Gauges" of Responsibility * Supervise employees making sure they are performing all the job duties implemented by management. * Coaching employees by giving them constructive feedback to help perform certain tasks. * Greet guests and provide an enjoyable shopping experience for everyone. * Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices. * Operate the point of sale pursuant to corporate standards; maintain proper cash levels. * Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc). * Ensure the 24/7 execution of all guest service programs and processes. * Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable. * Always replenishes products to ensure in-stock conditions. * Address inquiries and complaints from guests. * Check in external and internal vendors per established guidelines. "Fuel" for You * Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development. * Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. * The Road Ahead - We offer 401k and a match component! * Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service. The GPS of our Interview Process * First thing first, if you're interested in the role, please apply. * The hiring manager will review your resume. If your experience would lend to this opportunity a recruiter or manager will contact you. * We conduct either in person or "in person" zoom interviews and provide additional interview information needed at that time. Qualification * Must be available to work flexible hours that may include day, nights, weekends and or holidays * Must be efficient and organized * Must be at least 18 years of age to be considered for position. * Must have reliable transportation and a valid driver's license. * Ability to freely access all areas of the store including selling floor, stock area, and register area. * Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift. * Work in intermittent temperatures (i.e. cooler, outside, etc.,) Education * High School Diploma or GED Wage Disclosure: $15.65 - $16.65 /hr We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************. * Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $15.7-16.7 hourly 15d ago
  • Customer Success Consultant - Hybrid in FL

    Cengage Group 4.8company rating

    Customer Service Supervisor Job 5 miles from Westbrook

    **We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. **Our culture values diversity, engagement, and discovery** Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see *********************************************************** The **Customer Success Consultant** will build relationships in key accounts to ensure they are supported throughout the customer journey. They will support account retention to increase revenue. The customer success specialist will collaborate with internal departments to support top accounts in the United States. They will work closely with the customer and sales representatives to understand customer goals, needs, and best ways to support the account. **What you'll do here:** Consultant + Ability to work as a consultant, project manager, account manager, and data analyst. + Ability to develop strong product knowledge and align product implementation to customer's goals and outcomes. + Ability to clearly communicate with school administrators to understand their greatest needs and expected implementation and adoption outcomes. + Build and maintain relationships, becoming a trusted advisor to partners to ensure customer retention. + Partner with internal teams on professional development and customer support to create customer journey maps and inform product development roadmap. Project Manager + Monitor each step of implementation process and project progress: anticipate potential issues and proactively manage details. + Develop a strategic plan to build customer relationships with key customer roles including technology director, curriculum director, building administration, department chairs, grade level chairs, and coaches. + Proactively establish expectations with customers to ensure successful implementations and outcomes. + Engage colleagues as needed to provide solutions to customers, including onboarding/training, strategic product and content discussions, and customer support needs. + Assist and support sales, marketing, and product teams in handling customer requests and needs in a timely manner. Account Manager + Actively engage customers regarding their product implementation and use. + Monitor and act on account expirations and renewal targets and leverage relationships to achieve customer renewals. + Respond to customer inquiries and resolve any unforeseen issues in a timely manner. + Demonstrate flexibility and be able to shift focus between designated and pooled accounts. + Use appropriate communication methods to engage customers - meetings, webinars, videos, emails, and phone calls. Data Analyst + Use metrics across multiple platforms to document, respond, and improve customer health. + Present and use data to facilitate strategic account meetings during key times in the customer journey. + Create and maintain Pendo guides, surveys, and reports for analysis and customer support. + Work closely with team to position pilots for successful future adoptions. Skills you will need here: + Bachelor's degree preferred + 3-5 years' of customer success, sales or education experience or a combination of education and relevant experience. + Understanding of and experience in implementing successful customer retention and growth strategies. + Strong MS Office skills and Excel experience required. At National Geographic Learning, a part of Cengage Group, we are enabling opportunity, powering progress, and supporting student journeys toward college and career. Using our digital learning programs and classroom learning resources, students experience the excitement and joy of learning that National Geographic explorers, scientists, writers, and photographers experience. Cengage Group does not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at *****************. **About Cengage** **Group** Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **Compensation** At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (******************************************************************************************** to learn more about our _Total Rewards Philosophy_ . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $67,000.00 - $107,200.00 USD **Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
    $67k-107.2k yearly 47d ago
  • Service Lead

    Lolli & Pops 4.5company rating

    Customer Service Supervisor Job 7 miles from Westbrook

    Job Details Maine Mall - South Portland, ME Part Time $15.65 - $15.65 HourlyDescription Lolli & Pops Service Lead/Keyholder Joining our team will be the sweetest decision you'll ever make! At Lolli & Pops, we believe that candy is so much more than just candy. It has the power to say thank you, I love you, I celebrate you. And at its heart, candy Spreads Joy with Bits of Optimism. We offer an optimistic culture, a fast-paced work environment, and of course a sweet discount on sweet treats. We consider ourselves a Company of Firsts which means we love giving people their first opportunity at employment, their first key to a store, and even their first store to run on their own. As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day: Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets Keep your team focused on guest engagement, sampling and sharing product knowledge Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example Assist in training, developing and motivating team members Assist the Store Manager with paperwork, ordering, inventory management Maintain visual and merchandising standards and ensure store cleanliness Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members Be a champion of Lolli & Pops inside and outside of the store Must be able to lift up to 25 pounds While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams: Exceptional interpersonal skills: you are energized by working with people, both guests and your team A passion for meticulous quality: you understand that strong organization creates a highly efficient team A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference The desire to problem solve: you like finding problems and fixing them The ability to multitask: you can prioritize and execute at many different tasks each day A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work Flexible availability : you want to work at our busiest times, and flex your availability to meet the needs of the business Our Company values are important to us! We are: Guest-icated our guests are at the heart of everything we do Collaborative we are a joyful mix of unique individuals working together Agile we are flexible and open to change in order to be the best we can be Authentic we honor what's real and authentic and give feedback from the heart Betterment we have a never ending drive to continuously improve We can't wait to meet you! Lolli & Pops is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
    $42k-68k yearly est. 60d+ ago
  • Claims Casualty Team Manager

    Ms ACSC Management Services

    Customer Service Supervisor Job 5 miles from Westbrook

    This management position serves as an instrumental component of the day-to-day activities within the Casualty claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices. Job Duties Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints). Coach and counsel employees on performance in a responsive and timely manner. Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs. Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan. Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations. Maintain knowledge of current industry developments and best practices. Participate in committees and projects that will support the organization's goals and objectives. Qualifications Bachelors Equivalent combination of education and experience Preferred 4-6 years Automotive Claims handling Required 1-3 years Supervisory Preferred Advanced organizational, planning and delegation skills critical. Advanced oral and written communication skills necessary. Advanced interpersonal skills essential. Ability to effectively lead change required. Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required Chartered Property Casualty Underwriter - Insurance Institute of America Preferred Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer
    $67k-109k yearly est. 10d ago
  • Customer Service Manager - Part Time

    Depot Square Hardware and Variety

    Customer Service Supervisor Job 29 miles from Westbrook

    Depot Square Hardware And Variety in Mechanic Falls, ME is looking for a Customer Service Manager - part time to join our strong team. We are located on 9 Depot Square. Our ideal candidate is attentive, ambitious, and hard-working. 20-30 hours weekly - typically afternoons and some weekends. We are open Monday - Saturday 730-530 and Sunday 8-2 Benefits We offer many great benefits, including paid time off, employee discount, and retirement options after 90 day evaluation period. Responsibilities Overall store operations in the absence of Store Owner/ Managers Managing employees Providing excellent Customer Service Qualifications Must be 18+ Should have cash register experience, including competencies in math and spelling Prior customer service experience desired We are looking forward to receiving your application. Thank you.
    $34k-60k yearly est. 14d ago
  • Water Country Park Services Lead

    Parques Reunidos

    Customer Service Supervisor Job 47 miles from Westbrook

    Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states. Palace Entertainment owns and operates some of the country's largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States. Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia. We are currently looking for a: Water Country Park Services Lead Roles & Responsibilities: The Park Services Lead is responsible for the upkeep of all facilities including the restrooms, buildings, and midways. Leads assist with daily placement, break rotations, inventory, incentives and documentation. Leads will also be responsible for the same tasks as a team member. Supervisory Duties: * Assist with the daily supervision of the Park Services team and any other assigned departments * Lead by example, attitude, and as a representation of Water Country's core values * Act as an approachable mentor and coach to all assigned team members * Become knowledgeable of performing the essential duties of all Park Services positions and backfill these positions when needed * Participate in new-hire orientation and training activities for all assigned employees * Ensure that all required meal and other breaks are being given in accordance with NH law * Ensure daily sign-in sheets are completed and submitted each day * Assist with team scheduling and timekeeping activities Departmental Duties: * Follow the daily cleaning/nightly cleaning protocol set forth by leadership * Audit bathroom and overall park cleanliness * Ensure trash receptacles are clean and free of spills visually and are emptied on a regular basis * Stock and sanitize all restrooms, as needed * Ensure all eating areas are clean and presentable to guests * Ensure benches and flowerbeds are clean and free of debris * Respond to clean-up calls involving fecal, vomit, and food spills * Roam all assigned area(s) to monitor cleanliness and assist guests and employees * Courteously resolve guest questions and concerns, and assist with lost children Ensure that all team members have necessary supplies to successfully perform duties * Proactively monitor the Park for safety hazards (e.g. wet floors, tripping hazards, etc.) * Maintain records of all work completed and safety inspections * Maintain high standards of performance for all assigned areas of responsibility * Ensure ADA standards are met in each location * All other duties and special projects assigned by leadership Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. Education and Experience: * High School education preferred; Equivalent work experience will be considered * 1+ year of previous Park Service, grounds, or housekeeping work experience desired Requirements: * Must be at least 16 years of age to comply with NH Child Labor Laws * Ability to work flexible schedule, including evenings, weekends, and holidays * Must have reliable transportation to and from work for your scheduled shift * Ability to comply with all uniform policies * Must possess strong attention to detail and desire to keep park clean and presentable * Ability to safely and properly use a variety of cleaning equipment, including brooms, mops, and chemicals * Must display a positive attitude, eagerness to learn, and professional image in compliance with all park guidelines * Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner * Ability to follow direction, multi-task, and work as part of a team as well as independently Physical Requirements: * Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time * Ability to remain on feet for majority of the workday * Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more * Ability to consistently use hands to grasp, control, move objects/tools Working Conditions: * Frequent exposure to all outdoor and indoor areas of the park * Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions * Subject to constant repetitive motion, high noise levels, flashing lights, highly populated areas, and exposure to various cleaning chemicals * Subject to bloodborne pathogens; Proper PPE is required in these situations. * Subject to frequent interruptions and requests that may require reprioritization of activities Team member benefits: Working at Water Country is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Water Country employee, you can be the smiling face that makes a great first impression for incoming guests, a lifeguard who soaks up the sun while keeping guests safe, or a maintenance technician that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights! Palace Perks & Benefits: * Flexible schedule * Ability to cross-train and learn unique skills across various departments * Free admission to Water Country and all Palace Entertainment parks on your days off * Invitations to exclusive company-sponsored employee events throughout the season We've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Water Country. Apply today! Do not miss the chance to spark your career now!
    $62k-114k yearly est. 60d+ ago
  • Part Time Flexible Customer Service Associate

    The Hertz Corporation 4.3company rating

    Customer Service Supervisor Job 5 miles from Westbrook

    The **Part Time** **Flexible Customer Service Associate** consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers. This position also ensures vehicles are prepared for customer pick-up, which includes cleaning vehicles. assessing damage, fueling, and refilling all fluids. **Wage:** $19.00/hr **Qualifications:** Strong oral and written communication of ownership, accountability, and initiative. Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, waking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required. Apply **today** and shift your **career** into drive for **tomorrow** ! **Benefits and Perks:** + Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: + Up to 40% off the base rate of any standard Hertz rental + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $19 hourly 46d ago
  • Customer Service Associate

    Rusty Lantern Market

    Customer Service Supervisor Job 24 miles from Westbrook

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. About the Organization Rusty Lantern Market operates branded fueling stations combined with exceptional convenience store products and made-to-order food and beverage options. We're moving to change our customers' perception of what to expect from a convenience store. Our locations are respectful of the communities we inhabit and seek to exceed customer expectations with friendly staff, clean facilities, delicious food, gourmet coffee, and local/craft product selections. We are committed to being a preferred employer. We offer competitive salary and wages, health and team benefits, training programs, a promote from within' culture, clean working conditions, and a safe, supportive working environment. Description Reports to: Assistant Store Manager or Store Manager JOB DESCRIPTION: The Customer Service Associate is the first point of contact for our customers. Striving to be the point of contact in a friendly respectable manner that will entice our customers to be with our organization for a long time and therefore, increase revenue for all our Markets. RESPONSIBILITIES: * Assists Management in maintaining total interior and exterior appearance to standards, which includes cleaning and stocking of shelves and cases. * Adheres to all State and Federal Laws regarding alcohol and cigarette sales * Maintains familiar with pricing policies * Communicate with Management with any and all discrepancies in sales, cash, inventory or in other areas. * Accurately rings in all sales through point of sale. * Accurately accounts and controls cash in drawer to be within Company guidelines * Helps monitors competitors retail gasoline prices and reports changes to Management. If needed, will adjust retail gasoline prices with Management help. * Protects Company assets at all times. If needed, will shovel and spread salt on sidewalks and on company property, which includes pump islands. Clears ice and snow off fuel dispensers and will accurately record such activity * Responsible for maintenance of coffee supplies, reach in cooler and overall cleaning of store, which includes but is not limited to, cleaning of shelves, coffee stations and cold drink dispensary. * May need to check refrigeration equipment for proper performance, regarding temperature * Reports all maintenance problems to Management such as, but not limited too, accidents, security issues and other emergencies to Management * Maintains highest level of confidentiality * Other duties as assigned * Work in other Departments as necessary Position Requirements * High School Diploma or equivalent (GED) * Great Customer Service Skills Typical Work days and hours * People is this position are expected to be flexible with their schedules. Within typical store hours, this person could be working a typical 8 hour day or may be asked to cover other shifts as needed Shift Various Shifts Full-Time/Part-Time Full-Time and/or Part-Time Location Rusty Lantern Markets #0146 (Cooks Corner, Brunswick, ME) Number of Openings 4
    $25k-32k yearly est. 60d+ ago
  • Member Experience Call Center Specialist I

    Atlantic Regional Federal Credit Union 3.9company rating

    Customer Service Supervisor Job 24 miles from Westbrook

    Full-time Description Are you the call center pro we've been seeking? Someone ready to make a meaningful impact on our members' lives. At Atlantic, we believe that exceptional individuals like you are the pulse of the communities we hold dear. If you're passionate about engaging phone conversations and excel at seamless communication through text or email, then you're exactly who we're looking for. Step into the dynamic epicenter of Atlantic FCU-where every incoming call and chat meets its expert match. As a seasoned Member Experience Call Center Specialist I, you're not just providing answers; you're a masterful navigator through our products and services, skillfully handling Tier I calls and chats with precision, expertise, and unparalleled service excellence at our Member Service Center. From managing transactions with a deft touch, swiftly addressing balance inquiries, maintaining debit card integrity, to adeptly recommending our cutting-edge products, your approach is a blend of genuine friendliness, lightning speed, and flawless accuracy, turning every interaction into a testament of your professional prowess. Ready to create exceptional member experiences? Join us. Let's make a difference together! Atlantic is proud to be an Equal Opportunity Employer Requirements At least one year of call center experience. Previous experience within a financial institution call center is preferred. Excellent customer service skills to help meet and exceed member expectations. Superior written and verbal communication. Note that occasional Saturday commitments may be required.
    $38k-45k yearly est. 60d+ ago
  • Guest Service Manager

    EOS Hospitality

    Customer Service Supervisor Job 19 miles from Westbrook

    Kennebunkport Resort Collection is seeking a Guest Services Manager to oversee Cape Arundel Inn & Resort in Kennebunkport. This role will oversee all guest service quality including front desk processes, concierge services, guest activities, and overall guest satisfaction. Job Summary: * Independently manages Guest Services personnel, specifically Guest Service Agents, to include but not limited to the responsibility of hiring, training, administering performance reviews, determining wages, coaching and discipline, termination, and weekly scheduling. * Create effective, cost-efficient schedules for assigned guest services team based on forecast and budget. * Responsible for guest service staff onboarding including initiating/communicating PAN for hiring, the development of departmental training and outcomes, issuance and adherence to uniform/appearance policy, time and attendance policy, Guest Service standards and expectations, etc. * Follow company guidelines for progressive disciplinary action, involving People + Culture team in all steps of process. * Conduct shift briefings as needed, developing topics to discuss such as operational focuses, safety issues, VIP guests, industry education, guest feedback, etc. Provide proactive communication of all standards to staff. * Complete employee performance reviews/evaluations as required. * Liaise daily with outlet managers to keep open lines of communication regarding guest feedback. * Provide telephone services for guests, vendors, and all incoming inquiries and direct calls to the appropriate personnel. * Adhere to all provided KRC service scripts when addressing guests in person or over the phone. * Greet and welcome all guests in a professional and hospitable manner. Interact with guests in a respectful, cheerful, and polite manner. Engage to ensure we are meeting all guests' needs. * Direct guests as they arrive into the main lodge or onto the property accordingly. * Check in guests upon arrival and securely provide them with a room key. Communicate all necessary property and area information for them to have a successful stay. * Verify guests' identification upon check in and as needed upon room key requests. * Verify guest payment method at check in and check out. Complete the necessary authorization upon check in, and final processing of payment upon check out. * Have full knowledge of all parking options on the property. * Be informed of all events taking place on property. * Assist guests in getting luggage to their rooms. Work closely with drivers and guest service agents to maximize guest experience. * Be fully knowledgeable of guest charges and fees and be able to explain fees and charges to guests. * Monitor guest accounts and post necessary charges as they occur. Monitor guest room charges posted by the restaurant and through group events. * Review accounts and charges with guests during the checkout process. Provide folio for review prior to collecting final payment. * Monitor and assign rooms in guest services system as reservations come in. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. * Working knowledge of all rates, packages, groups, and booking restrictions. * Have a thorough working knowledge of hotel guest services/property management system. * Review administered reports daily, such as in-house rooming list, arrivals and departures. * Communicate closely with other departments, such as when a guest reports a maintenance work order or housekeeping issue to be addressed. Use Whistle to submit maintenance tickets and monitor cross-departmental communication during shift. * Receive and expedite all guest messages, packages, and mail received. * Make and confirm reservations over the phone as staffing allows and when the reservations department is not available. * Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Work closely with concierge when appropriate and necessary. * Monitor completion of Front Office shift reports/communication daily. * Maintain the lobby and sitting area including bottled water, fruit, cookies, and snacks are replenished and maintained. Fix any uncleanliness, waste, newspapers/brochures, etc. * Oversee housekeeping standards, assign room lists for cleaning, complete room inspections daily, and step into housekeeping needs as required. * Oversee all lost and found inquiries, following proper guidelines. Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible. * Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested. * Responsible for safekeeping and issuance of managerial keys. * Responsible for safety and handling of department banks and any cash drawers. Count bank /with witness upon shift turnover. Ensure cash and any bank keys remain secure for duration of shift. * Post and drop/deposit all incoming revenue per shift. * Attend departmental meetings and training sessions as required. * Make amenity deliveries to guest rooms as required. * Willingness to work weekends, holidays, and/or flexible hours based on business needs. * Use safe work practices daily. Report any unsafe areas to maintenance and Guest Services Manager. * Understand best practices in Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, and ensuring compliance with zero-tolerance policies including Anti-Harassment, Violence in the Workplace, or Influence in the Workplace. * Comply with all time and attendance policies. * Comply with all uniform, dress code, and appearance standards. * Lead by example with professionalism and high standards of guest services. * Professionally handle guest complaints, solve problems, apologize/emphasize standards during guest complaints, and consistently follow up. Communicate any elevated complaints that could not be resolved to the General Manager. * Monitor and delegate to subordinate team members to ensure they remain busy during their shift. Create an ongoing list of tasks ahead of time for use during the slower moments should they arise. * Assist General Manager with additional administrative assigned projects including forecasting, associate scheduling, and responding to guest reviews/surveys. Key Skills & Experience Required: * 2+ Years hotel lodging experience in a high end resort environment * Prior team management and department leadership experience * Demonstrate natural leadership qualities with a positive, team-focused attitude * Available and willing to work flexible hours based on business needs including weekdays and weekends. * Demonstrates strong communication, organizational, and problem-solving skills. * Expresses sincere enthusiasm for the role and passion for guest services. * Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused with constant interruptions. * Strong understanding of lodging operations; reservations, appropriate guest service etiquette, etc. About Kennebunkport Resort Collection The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, and Lodge on the Cove//The Dory. KRC is proud to offer competitive wellness options and perks for both Part Time and Full Time employees; * Employer-subsidized medical, dental, and vision insurance * Company-funded $25K in complimentary life insurance and $1K/mo. in disability * Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options * Additional Health & Wellness benefits including prescription and gym membership discounts * Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals * Flexible and understanding work-life equality * Family Matters Program of 3+ months paid parental leave for new parents * 401k employer match, up to 4% of salary * Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments * Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations * Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations * Gold Card annual complimentary restaurant allowance for managers * Discounted lodging rates from New England Inn & Resort Association partners * Pathways for growth and professional development including training and tuition reimbursement * Relocation assistance to temporary employer housing * Incentive opportunities for both hourly and managerial roles * Supportive, open workplace culture * Company-funded Employee Assistance Program for life and mental health resources Why Join our team? Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business. As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact. Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community. Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community. Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals. Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates. Ready to learn more? Visit us online at ************************************* and explore our parent company, EOS Hospitality at ********************** for more information about the amazing ways we're making a difference.
    $35k-49k yearly est. 9d ago
  • Customer Relationship Specialist

    Dead River Company 4.8company rating

    Customer Service Supervisor Job 7 miles from Westbrook

    Salary estimates posted by Indeed do not reflect our current salary ranges. Join Our Team - Find Your Future! At Dead River Company, we deliver energy and peace of mind to customers throughout Northern New England and a commitment to our core values of integrity, caring and excellence. Thanks to our dedicated employees, we are one of the largest privately held heating fuel distributors. Come be a part of a dynamic team and FIND YOUR FUTURE! Highly Competitive Compensation and Industry Leading Benefits- Paid weekly! Health Insurance - Premiums as low as 5$ for full time employees! Dental insurance and Vision Insurance Company Provided Life insurance, Short-term and Long-Term Disability 401(k) plan with company match Paid time off and 10 paid holidays Tuition assistance for employees and scholarships available for employees' children Discounts on our products and services Opportunities for growth throughout our footprint at Several Locations in MA, ME, NH, and VT! Ideal Candidate will: Have a desire to build relationships with our valued customers Be devoted to attaining and surpassing sales goals Be a problem-solver, and continuous learner Have effective communication skills Have organizational capabilities with high attention to detail in a fast-paced environment Have knowledge of using telephone sales techniques in a call center environment. Have computer experience and knowledge of Microsoft Office
    $27k-33k yearly est. 46d ago
  • Customer Service Associate

    Savers | Value Village

    Customer Service Supervisor Job 47 miles from Westbrook

    **Job Title: Customer Service Associate** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. _Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia._ **Summary & Positions:** At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. **What you can expect:** + The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. + To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. + An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. **What you get:** Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits offerings including: + Bundled health plans such as medical, Rx, dental and vision + Company-paid life insurance for extra protection and peace of mind + Programs to stop smoking, diabetes management coaching, and on demand care options. + A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. + Paid time off from work for leisure or other hobbies. + A range of mental health services to assist you in managing daily life. Savers is an E-Verify employer 2064 Woodbury Avenue, Newington, NH 03801
    $28k-36k yearly est. 55d ago
  • Customer Service Associate

    Savers/Value Village

    Customer Service Supervisor Job 47 miles from Westbrook

    Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are “Thrift Proud.” It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits offerings including: Bundled health plans such as medical, Rx, dental and vision Company-paid life insurance for extra protection and peace of mind Programs to stop smoking, diabetes management coaching, and on demand care options. A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Paid time off from work for leisure or other hobbies. A range of mental health services to assist you in managing daily life. Savers is an E-Verify employer 2064 Woodbury Avenue, Newington, NH 03801
    $28k-36k yearly est. 50d ago
  • Employee Experience Manager (Compliance Governance & Operations Manager)

    TD Bank 4.5company rating

    Customer Service Supervisor Job 5 miles from Westbrook

    Hours: 40 Pay Details: $86,840 - $139,360 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Compliance Job Description: Department Overview: Why Work with Us? At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact - both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program - it's about creating a culture of compliance that will cascade throughout the organization. The Ideal Candidate The ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank's size, complexity, and risk profile. In this role, you'll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future. Beyond technical expertise, we're looking for someone with an entrepreneurial mindset-someone who can "roll up their sleeves", takes the initiative and can anticipate needs before they arise. A comfort level with ambiguity and the ability to excel in a dynamic, evolving landscape are essential as the US Compliance team redefines the bank's compliance program and structure. Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you'll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards. The Employee Engagement Manager will lead and enhance the employee experience within our Compliance group. This role focuses on developing and managing employee experience programs and initiatives that foster enthusiasm, excitement, and a positive work environment. The ideal candidate will bring fresh perspectives and innovative ideas to re-energize the team, ensuring employees feel valued, supported, and equipped with the tools they need-whether in-office or hybrid. Key initiatives may include real estate space optimization, technology enablement, Recognition events such as Employee Appreciation Week, and enhancing day-to-day experiences. This independent role offers an opportunity for someone with strong problem-solving skills, creativity, and a passion for making work fun again. Internal knowledge is a plus, but external candidates with fresh ideas are encouraged to apply! Job Summary: The Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction. Depth & Scope: * Works independently and is accountable for managing a specialized Compliance function or area * Provides comprehensive coverage for a significant business or functional area across all legal entities and jurisdictions where TD operates * Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centers of expertise * Provides guidance and support to analysts on matters related to portfolio and specialty * Typically a subject matter expert for a key functional Compliance area and business * Contact for business management, dealing with non-routine information * Manages/assists with regulatory reviews including inquiries, audits, and exams * Identifies and leads problem resolution for project/program complex requirements related issues at all levels Education & Experience: * Undergraduate degree or equivalent work experience * 7+ years of experience Customer Accountabilities: * Proactively advises the business of new and changed Compliance regulatory and/or policy changes * Formulates relevant and meaningful insights from data analysis and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues * Contributes to the development and implementation of Compliance programs * Guides partner through the development, implementation, oversight and management of effective Compliance Programs * Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance * Represents Compliance on internal or external committees relating to designated business activities as required * Delivers relevant subject matter expertise and Compliance advice to business management * Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices * Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis * Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate Shareholder Accountabilities: * Actively assists in developing Compliance Team procedures * Facilitates the periodic Compliance risk and self-assessment activities for designated business using TD's Enterprise Compliance Risk Assessment Framework * Monitors that assessments (monitoring, risk assessment etc.) are completed and communicated in a continuous and timely fashion * Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate * May provide review and content in the development of annual awareness training * Manages the risk assessment process for assigned businesses * Protects the interests of the organization, our customers and our communities - identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues * Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience * Actively manages relationships within and across various business lines, corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirements * Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts * Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Employee/Team Accountabilities: * Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interest * Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business * Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques * Participates in personal performance management and development activities, including cross training within own team * Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities * Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices * Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships * Contributes to a fair, positive and equitable environment that supports a diverse workforce * Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% * Domestic Travel - Occasional * International Travel - Never * Performing sedentary work - Continuous * Performing multiple tasks - Continuous * Operating standard office equipment - Continuous * Responding quickly to sounds - Occasional * Sitting - Continuous * Standing - Occasional * Walking - Occasional * Moving safely in confined spaces - Occasional * Lifting/Carrying (under 25 lbs.) - Occasional * Lifting/Carrying (over 25 lbs.) - Never * Squatting - Occasional * Bending - Occasional * Kneeling - Never * Crawling - Never * Climbing - Never * Reaching overhead - Never * Reaching forward - Occasional * Pushing - Never * Pulling - Never * Twisting - Never * Concentrating for long periods of time - Continuous * Applying common sense to deal with problems involving standardized situations - Continuous * Reading, writing and comprehending instructions - Continuous * Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. #LI-AMCBCorporate Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $32k-44k yearly est. 11d ago
  • Customer Service Associate

    Gibbs Oil Company LP

    Customer Service Supervisor Job 47 miles from Westbrook

    Join the Gibbs Oil Team as a Customer Service Associate! At Gibbs Oil, we pride ourselves on delivering exceptional customer service. As a Customer Service Associate, you will be the face of our company, providing friendly, efficient service to our customers while helping maintain the highest standard of operations. Your role will encompass a variety of responsibilities that not only include assisting customers but also ensuring the overall cleanliness and organization of our facilities. If you have a passion for customer interaction, thrive in a fast-paced environment, and are ready to be an integral part of our team, we encourage you to apply! Requirements Key Requirements for the Customer Service Associate role include: Exceptional interpersonal and communication skills to engage effectively with customers. Ability to handle various customer inquiries regarding products and services. Experience in maintaining cleanliness and organization within the store environment. Competence in accurately processing sales transactions at the cash register. Familiarity with product knowledge to assist customers efficiently. Ability to work well in a team-oriented environment. Flexibility to work varying shifts, including weekends and holidays as necessary. Strong attention to detail, especially when completing daily operational paperwork. Ability to lift up to 25 lbs. and comfort with having to stand for extended periods. Must be at least 18 years old. Benefits Heath Insurance, Dental Insurance, 401k, Sick time and Vacation time are available
    $28k-36k yearly est. 28d ago

Learn More About Customer Service Supervisor Jobs

How much does a Customer Service Supervisor earn in Westbrook, ME?

The average customer service supervisor in Westbrook, ME earns between $23,000 and $45,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average Customer Service Supervisor Salary In Westbrook, ME

$32,000
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