Customer Service Supervisor Jobs in Washington, NJ

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  • Customer Service Analyst

    Innovative Systems Group 4.0company rating

    Customer Service Supervisor Job 52 miles from Washington

    is a 1-2 year contract role with our direct client located in Philadelphia, PA. Will start off 100% onsite first 3-6 weeks, then will work hybrid (T,W,TH onsite). Manager needs candidates with experience in Writing Reports. and Regulatory Compliance and Customer Service (outbound) experience. Experience handling inquiries from the general public in responding to irate customers, and resolving difficult, challenging and/or sensitive issues with diplomacy, empathy, good judgment, patience, and professionalism. Capacity to manage multiple accounts under pressure in a time sensitive fast paced environment. Individually must be organized and detail oriented. Demonstrated ability to effectively understand customer issues, offer solutions to problems, and communicate with the general public, supervision, and employees via the telephone. Possesses the requisite mathematical and analytical skills required to compute and interpret customer data billing inquiries (e.g., addition, subtraction, multiplication, division, percentages, averages and rates).
    $55k-94k yearly est. 12d ago
  • Customer Service Manager

    DSJ Global

    Customer Service Supervisor Job 45 miles from Washington

    A leader in the corrugated and protective packaging space is looking for a Customer Service Manager in Bensalem, PA. The Customer Service Manager will serve as the primary liaison between customers and the company's operations. This role involves overseeing the Sales Operations team to coordinate customer orders, manufacturing and delivery schedules, service issues, and other customer-related concerns. The position requires frequent interaction with manufacturing, sales, and production teams to meet customer needs and maintain positive business relationships. Key Responsibilities: Support the company's sales objectives. Pursue business opportunities that align with company growth plans. Visit customers to build relationships with key decision-makers in purchasing, engineering, and quality departments. Coordinate daily meetings with scheduling, production, and quality teams. Collaborate with operations, design, and quality teams to resolve production issues and support on-time deliveries. Review incoming Requests for Quote (RFQs) and prepare pricing recommendations for review with sales and operations leadership, and prepare final quotes for submission to customers. Monitor key account performance metrics such as sales growth, profitability, customer satisfaction, on-time delivery, quality, and overall relationship. Qualifications: Bachelor's degree required, preferably in Marketing, Business, or Communications. Proven experience as a sales representative and/or manager. Experience in a manufacturing environment, preferably in the corrugated industry. Strong communication and interpersonal skills. Self-motivated with the ability to multitask. Excellent organizational skills. Highly competitive nature, strong will, and sound business judgment. Computer literacy is essential, with proficiency in Microsoft Word, Excel, and PowerPoint. The company offers a competitive compensation and benefits package, including health, dental, and vision insurance, and a 401(k) plan.
    $48k-90k yearly est. 8d ago
  • Customer Service Rep I

    Sea Box, Inc. 4.0company rating

    Customer Service Supervisor Job 52 miles from Washington

    Job Purpose: Assist and support SBI Sales Team with order to cash responsibilities. Provide resolution for internal and external customers on issues including but not limited to order entry, billing, ERP data maintenance, payment processing, cash collection and organization of critical information that supports internal and external reporting requirements in an efficient manner. Job Summary: This position reports to the Customer Service Supervisor and is part of the Finance team. The ideal candidate must exhibit attention to detail, manage well in a fast-paced environment, execute sound decision making and prioritization on a daily basis. Responsibilities: Executes shared order management responsibility tasks on a daily basis such as: order entry billing customer required form support for sales ERP data maintenance payment processing rental order management tasks logistics support as needed Manages customer inquiries. Reviews orders for accuracy in all fields and resolves discrepancies with relevant parties. Sound decision making regarding prioritization of tasks for the most efficient and effective use of time and equipment to accomplish team goals. Identify and recommend efficiency improvements, cost reductions and profit improvement initiatives. Perform any other special projects or assignments in a timely and accurate manner, as assigned. Daily phone reception support. Occasional front desk reception coverage. Performs other duties as assigned. Support the ISO 9001 Quality Management System and the Sea Box Quality Policy calling for self-inspection of your work product. Must be able to fulfill essential job functions in a consistent state of alertness and safe manner. Accident prevention actively identify, correct and/or report safety hazards to prevent accidents. Why work for Sea Box? Competitive salary 401k employer match Paid Time Off and holidays Medical/Dental/Group Life Insurance Quarterly safety incentive bonus when goals are met Strong company growth with emphasis on employee advancement Long list of unusual benefits, including birthday breakfast with CEO, turkey for Thanksgiving and many others Requirements: Education: High school diploma or equivalent. Location: This position is onsite (non-remote) at the Company's corporate headquarters in Cinnaminson, NJ. This position may occasionally require working overtime and/or working outside of the Company's normal 8:30am 5:30pm hours of operation. WE ARE AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO HIRING A DIVERSE WORKFORCE. EOE/Minorities/Females/Veterans/Disability PI7fac34***********2-36582209
    $29k-37k yearly est. 30d ago
  • Inbound Telesales and Retention Representative

    Ionos 4.4company rating

    Customer Service Supervisor Job 52 miles from Washington

    You will interact with potential IONOS customers via inbound calls, chats and email. Responsibilities of the position include sales of products and services, customer retention, and occasionally response to account & billing inquiries, and general technical support. Responsibilities: Resolve customer issues via phone, email and chat during scheduled shift Assist existing and potential customers with support based and product purchase questions; recommend to the Customer a proper product and/or service based on their needs using a strategic and ethical sales approach Put forth tactical and strategic efforts to retain customer partnerships by offering discounts/credits where applicable; Assist customers with cancellation requests where retention is not possible Demonstrate strong foundational customer service skills, as well as account management and billing proficiency, general technical skills and a refined ability to patiently resolve customer issues Required Qualifications: 1-2 years of experience in a customer service or retail environment with exposure to or responsibility for sales. Proven strong verbal and written communication skills Ability to effectively manage multi-channel workflow including customer calls, chats and emails regarding product sales, as well as account, billing, and service issues Ability to efficiently process and document call information in CRM application Possess basic computer and internet skills Ability to regularly report to work on time as scheduled Ability to manage competing priorities in terms of their importance Willingness to learn new products, understand new approaches, and adapt to new technologies Ability to work as an individual contributor within a team environment Preferred Qualifications: Skills in shared hosting environments Knowledge of DNS protocols Physical Requirements and Working Conditions: The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis The ability to use a computer and telephone for extended periods of time to communicate, create, and access information. The ability to regularly sit or stand for extended periods of time Disclaimer This has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company. Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
    $50k-59k yearly est. 6d ago
  • Private Client Associate

    Meridian Bank 4.6company rating

    Customer Service Supervisor Job 57 miles from Washington

    Meridian Wealth Partners, a subsidiary of Meridian Bank, is a team of wealth advisors serving the financial needs of entrepreneurs, businesses, and individuals. As a growing firm focused on its community, Meridian Wealth Partners delivers personalized wealth planning through its Progression of Wealth process. Meridian Wealth Partners offers opportunities for those wishing to start or continue a career in an entrepreneurial environment, working in a collegial atmosphere to bring unrivaled service to its clients. What we Value At Meridian Wealth Partners, we foster a culture of innovation, collaboration, and excellence. Our team is dedicated to continuous learning and professional development, ensuring that we stay at the forefront of the wealth management industry. We believe in giving back to the communities we serve and encourage our employees to participate in community service and volunteer activities. Our core values-Our Partners, Our People, Our Bank, and Our Communities-guide everything we do, from our client interactions to our internal teamwork. We strive to create a supportive and dynamic work environment where employees can thrive both personally and professionally. Position summary: The Private Client Associate engages with our clients and supports the planning and advisory team that delivers comprehensive financial plans and wealth management solutions. The Private Client Associate will assist in managing client relationships, work in a collaborative team environment, and contribute to the success of the Meridian Wealth Partners business. The Private Client Associate will deliver exceptional service. Qualifications required: Bachelor's degree in Business or related field; or an equivalent combination of education and work experience Strong computer skills (MS Office, etc.) High degree of attention to detail and ability to multitask Essential functions and responsibilities: Engages with clients responding to inquiries and supporting advisors and planners in delivering quality customer experience. Is the direct liaison for all client related inquires; first point of contact for clients Collaborating with the team to resolve customer service issues Adheres to securities and investment advisor regulatory compliance obligations Generates, prepares and maintains internal client files / accounts; including but not limited to paperwork needs; file structure and investment implementation Demonstrates and promotes Meridian Bank's Core Values: Our Partners, Our People, Our Bank and Our Communities Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace Communicates and coordinates with teammates within Meridian Wealth Partners and Meridian Bank to achieve goals and objectives of the organization. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. Must obtain current certifications and licenses as deemed necessary Valid driver's license Other duties as assigned Success factors/job competencies: Strong social skills and ability to deliver personalized service to clients Strong problem solving and analytical skills Maintain composure under stress Strong organizational and time management skills Relationship management skills and ability to interface confidently with associates of all levels, including senior executives, business unit and department heads Thrive in a collaborative team environment Application Access: Customer Relationship Management 3rd Party Custodian Application Financial Planning Software Investment / Portfolio Applications Microsoft applications Physical demands, work environment and location: Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the necessary functions. This is a largely sedentary role, requiring the use of typical office equipment such as a computer, laptop and cell phone. Most work is completed in an office environment. Work environment: The noise level in this environment is minimal. Location: Various Meridian Wealth Partners location(s) as assigned including but not limited to the following job-related travel requirements: Customer/Client locations, work events, charity events, loan closings and site visits, etc. Meridian is an Equal Opportunity Employer.
    $53k-84k yearly est. 8d ago
  • Client Service Associate

    International Search Consultants

    Customer Service Supervisor Job 76 miles from Washington

    ISC's team of Financial Services Recruiters has been retained by a prominent and growing global investment firm. The firm specializes in providing customized investment management and investment advisory services to their clients - Ultra-High Net Worth individuals, families, trusts, foundations, and endowments. They're seeking a talented Client Service Associate to join their centralized team in their Delaware office. The Client Service Associate will partner with the Centralized Investment Operations team as well and Wealth Advisors to ensure clients receive high touch service and their financial transactions/money movements are processed in a timely/accurate manner. The Client Service Associate will work closely with UHNW clients with 200MM plus in investible assets, as well as key Client Advisors. The role offers tremendous long-term career development and continued growth opportunities as they continue to expand. Client Service Associate Responsibilities, continually expanding and changing: As a Client Service Associate, you will be responsible for supporting the firm's Advisors and Clients directly. You will also partner with the Operations team members to manage the needs of the Advisor's client base and have an opportunity to be actively involved in projects as the firm continues to grow. Partner with Wealth Advisors to service the firm's UHNW Clients. Interact with the Firm's centralized Operations teams. Partner with the Firm's custodians and internal Operations teams to ensure requests are processed and handled correctly. Assist with Portfolio rebalancing (document preparation, money movements). Prepare new account paperwork, contracts, and subscription agreements. Manage the opening and closing of accounts - this includes SMA's and brokerage. Handle KYC profile and searches. Manage cash and security movements, this includes, deposits, withdraws, gifting, wires, journals. Assist with presentations and proposals using PowerPoint and Excel. Analyze and review billing for accuracy. Prepare performance reports. Continually monitor and update Client database and portfolio/account management applications, this includes Salesforce, Addepar, Black Diamond. Key Qualifications: Client Service Associate Requirements - To qualify, you must possess the following: Bachelor's Degree is required - Finance or Business preferred. Minimum of 3 years of UHNW client servicing. Advanced Microsoft Office skills with a heavy emphasis on Excel, Adobe Acrobat, and PowerPoint. Self-motivated and highly detail-oriented individual with a desire to learn and grow professionally. Ideally, this person has a vested interest in technology, investment management and in providing client solutions within a fast-paced/deadline-oriented team. Client Service Associate Rewards - If you qualify for this opportunity, the Firm offers the below: Collaborative, passionate, and dedicated team. Excellent corporate culture and a friendly, fun and exciting place to work. Excellent Growth Potential: The Firm is rapidly growing and with that comes incredible opportunities for long-term career growth. Competitive base salary. Benefits are at an extremely low cost to the employee and their family! Annual Bonus.
    $48k-83k yearly est. 18d ago
  • Trade Services Associate

    Dexian

    Customer Service Supervisor Job 82 miles from Washington

    Virtual Dataroom Coordinator - Trade Services Associate As the Trade Services Associate, you will be responsible for the information management, review, and delivery of all documents received in connection with the Credit Portfolio Group, the Credit Trading Desk, and the Total Return Swap Desk's responsibility to provide relevant documentation to their clients and potential clients. This position requires meticulous analysis of legal documentation. Dataroom Management, a team within Wholesale Loan Services, manages the handlings of confidential syndicated loan information and its delivery to trade counterparties in the context of domestic and emerging markets secondary loan transactions, loan total return swaps and certain other customized syndicated loan-related transactions. This is carried out in compliance with ‘Chinese Wall' information barriers, and in close coordination with Portfolio Managers, Sales, Trading and Research as well as Legal and Compliance, in each case, as appropriate. RESPONSIBILITIES Create and maintain a portfolio of Virtual Datarooms. Review, track, and post documents to Virtual Dataroom sites. Add external clients / counterparties to Secondary Virtual Dataroom sites. Manages and facilitates Corporate Actions in conjunction with the Trading Desks in a deadline driven environment. Manage borrower information flow for the Credit Portfolio Group, Total Return Swap Desk, and the Credit Trading Desk, ensuring adherence to Compliance policies regarding the handling of Private Material Non-Public Information. Field ad-hoc inquiries from internal and external clients. Coordinate accuracy of Dataroom sites with Loan and Agency Services, offshore teams, Borrowers, Lenders, Legal, and Compliance. Develop and maintain long-term relationships with the Credit Portfolio Group, the Credit Trading Desk, Total Return Swap Desk, operations, legal, and compliance to ensure proper and timely posting of all documentation. Participate in projects and provide valuable input with various working groups created to enhance performance and efficiency. Identify and address control gaps and efficiency opportunities , taking the appropriate level of risk to deliver scalable, simple, and innovative solutions that improve the process. QUALIFICATIONS • 3+ years of relevant Financial Operational (Investment Banking/Financial Services) experience • General understanding of Finance and Loan Products • Bachelor's degree • Proficiency with Microsoft Office Suite (Excel) Nice-To-Haves Syndicated loan knowledge specifically in trading/ corporate actions and loan operations. Knowledge of Virtual Datarooms such as Syndtrak, Debtdomain, and Intralinks. Experience reading and interpreting loan documentation, legal documents, and financial statements. Soft skills: Proven ability to collaborate with team members and senior management across and within the lines of business with a keen attention to detail, strong oral and written communication skills, and strong analytical capability. Highly organized with the ability to manage a variety of tasks and competing priorities. Highly motivated individual with a team - oriented mindset with effective communication and leadership skills. Critical decision-making abilities including the ability to identify, escalate, and propose solutions to problems. Meticulous mindset with the ability to multi-task through the practice of strong organizational and time management skills. Ability to learn quickly, self-motivate, and demonstrate a strong work ethic. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
    $39k-74k yearly est. 10d ago
  • Customer Success Specialist

    1Seo Digital Agency 2.9company rating

    Customer Service Supervisor Job 44 miles from Washington

    CLIENT SUCCESS COORDINATOR About our firm: 1SEO Digital Agency is a private-equity backed digital marketing company located 30 minutes north of Philadelphia. Our “mission” is to enable high quality local service providers to make effective connections with qualified customers located within 25 miles of their office. We are converting a legacy digital marketing agency into a B2B technology company that sells “marketing as a service” to local service providers. Our entire team works from our office in Bristol, PA, but our clients have physical offices in one or more cities across the US or Canada and fall in one of three categories: home services, health & wellness, or professional services. About the Role: As a Client Success Coordinator you will serve as the primary point of contact for all client communications and maintain a proactive and responsive relationship. In this role you will have a comprehensive understanding of all digital marketing services offered here at 1SEO. It is your responsibility to escalate issues and provide solutions in a timely manner. The ideal candidate will manage client success and build and cultivate client relationships. You will act as a strategic partner to our client and are a key component to our agency's success. Responsibilities: Conduct scheduled calls or meetings with clients to update them on campaign progress, answer any questions, and gather feedback. Promptly respond to client emails, messages, and requests. Monitor ongoing projects for your assigned clients, meeting deadlines and flag issues to relevant teams promptly. Stay updated on all digital marketing services and products offered by the agency. Address and resolve any client concerns or issues that arise, escalating complex issues to senior staff when necessary. Compile and deliver detailed reports to clients on the performance of their campaigns, including insights and recommendations for improvement. Participate in team meetings, gather client feedback on services provided, analyze patterns or issues, and engage in training sessions to enhance your knowledge. Assess your portfolio of clients to evaluate the success of campaigns, client satisfaction levels, and areas for personal improvement. Work with your manager to have strategies adjusted to better meet client goals. Conduct a comprehensive review of each client's business performance to ensure alignment and identify new opportunities. Set personal professional development goals related to improving customer service skills, digital marketing knowledge, and understanding of industry trends. Send clients personalized updates, share relevant industry news, or suggest new services that align with their goals. Core Values of Ideal Candidates: Conceptual Alchemist: you are skilled at transforming basic or abstract ideas into something valuable, innovative, or significantly impactful. Empowered Humility: you're self-confident and strong, yet grounded, self-aware, and open to learning from other people. Audacious Ambition: you are self-motivated and tenacious, consistently push boundaries with a competitive spirit. Gets It Done: you deliver results with resourceful efficiency, ensuring that every task is not only completed but executed with the highest standard of excellence. Sees the Big Picture: you embrace flexibility and enthusiasm in our pursuit of broader goals, ensuring that every decision and action aligns with the larger vision. Pursuit of Excellence: you have a fanatical attention to detail and a systematic approach that ensures unparalleled quality in everything you do. Required Skills and Experience: 2+ years of client based customer service experience is required. Project Management skills are extremely beneficial. MUST HAVE excellent presentation skills, both oral and written. Digital Marketing experience is a plus. Strong understanding of computers and technology. Multi-tasker who is unbelievably organized. Strong analytical capability with experience in forecasting and website analytics. Must have some experience in aspects of strategic marketing and tactical executions. Must have a willingness to learn and expand knowledge in regards to SEO, SEM, PPC and SMO. Must have the ability to work independently and manage multiple projects and deadlines simultaneously with a sense of urgency. Must have the ability to quickly adjust priorities to respond to pressing demands. What You Can Expect From 1SEO Digital Agency You have the opportunity to work alongside talented and hard-working colleagues who are ambitious and focused on team performance, client satisfaction, and career development, while balancing your life and achieving personal goals. Our employees seek to offer valuable innovation that impacts our business. They are strong and self confident yet grounded. We look to hire those that have a “get it done” attitude and a relentless drive for excellence. Our team commits to understanding the needs of our clients and our company. Access to the gym in our building with NO membership fee. Work out before or after work, or during your lunch break. The office is open from 8 am to 6 pm Monday-Friday. We offer a flexible work schedule for BOTH early and late risers. After 90 days of Full-time employment, we offer our full-time employees: 50% funded healthcare benefits (Medical, Dental & Vision base plan) for the employee. Dependents can be added to the plan AND we offer Supplemental healthcare insurance at a reduced cost. Earn up to 3 weeks of PTO with an additional week given at year 3 AND another week at year 5. You can join the 401K after your 1st year of employment, with up to a 4% match. Generous incentive program for each anniversary you celebrate.
    $30k-55k yearly est. 8d ago
  • Client Services Representative

    Harriett Financial Group

    Customer Service Supervisor Job 59 miles from Washington

    Client Services / Sales Support Associate (Marlton, NJ) Harriett Financial Group is seeking a motivated and team-oriented individual to join our energetic financial planning practice.The role will require on-site work in our Marlton, NJ location. The primary role of the Client Services Associate is to ensure that our clients receive prompt and professional service along with effective problem resolution. Provide administrative and clerical support to financial representatives. This position requires excellent customer service and problem-solving skills so information may be communicated to the Financial Professionals and clients in an efficient and professional manner. Also, requires strong organizational skills and attention to detail. Responsibilities: Main point of contact for clients for their service needs including, but not limited to, general account questions, account changes, etc. Schedule and confirm client appointments. Prepare and process client paperwork for all transactions along with remedying paperwork not in good order. Document client interactions via Redtail CRM Submit correspondence and sales material to compliance for review Inform financial advisor of client issues of significant concern Stay apprised on industry and company rules and regulations Attend the appropriate branch meetings and conferences Other projects and tasks as assigned Skills Required: Ability to develop strong client relationships Excellent oral and written communication skills Ability to work independently Problem solver and critical thinker Ability to anticipate client and advisor needs Capable of working under deadlines Ability to do research to answer questions Software Used: Redtail (CRM), Albridge, Broadridge, Investment and Insurance company websites, MS Outlook, Excel and Word Knowledge/Experience: Preferably securities registration with at least 2 years of previous experience in a sales support role Investment/brokerage operations experience Customer service experience Thorough knowledge of mutual funds and retirement plans Experience with Financial Planning Software highly desired Series 6 or 7 and 63 registration required. If the candidate does not presently have, will be required to obtain within 6 months of employment.
    $32k-53k yearly est. 31d ago
  • Client Service Associate

    AlTi Tiedemann Global

    Customer Service Supervisor Job 76 miles from Washington

    AlTi is looking for a Client Service Associate to join our centralized team in our Delaware office. As a Client Service Associate, this person will work to provide a range of services to the Firm's West Coast Ultra High Net Worth (UHNW) clients. This role offers long-term career development and continued growth opportunities as we continue to expand. Job Responsibilities Partner with assigned Client Service Teams to service the Firm's UHNW clients Accountability for client relationships as assigned to include responsibility for data accuracy and documentation adequacy through continuous monitoring and updating of the Firm's internal database and relevant applications Partner with the Firm's custodians and internal Operations teams to ensure requests are processed and handled correctly Prepare new account paperwork, contracts, and subscription agreements Manage the opening and closing of accounts - to include SMA's and brokerage Manage cash and security movements, this includes, deposits, withdraws, gifting, wires, and journals Analyze and review billing for accuracy Qualifications Bachelor's degree - Finance or Business preferred Minimum of 4-5 years' experience within financial services Motivated with a desire to learn and grow professionally High attention to detail with the ability to work within a collaborative, fast paced team environment Advanced Microsoft Office skills with a heavy emphasis on Excel, Adobe Acrobat, and PowerPoint Applications are strongly encouraged from candidates reflecting diverse educational, cultural, and experiential backgrounds.
    $48k-83k yearly est. 10d ago
  • Client Services Associate

    Gemharvest Executive Recruiting

    Customer Service Supervisor Job 66 miles from Washington

    Client Service Associate Multi-Billion Independent Wealth Management Firm Southeastern Chester County, PA Multi-Billion dollar Independent RIA serving high net worth clientele seeks a Client Service Associate to support Private Wealth Clients and Advisors by taking initiative in Client Services and Trading. The Firm provides sophisticated financial advisory and investment management services to high net worth and ultra high net worth clientele. Highlights Serve as a primary lead for client onboarding and private wealth client services Provide an excellent client experience for high net worth clients, building and maintaining client relationships Participate in the growth of a dynamic, independent RIA by servicing client needs Strong culture of teamwork, integrity, work-life balance and personal and professional development Competitive compensation package including benefits and bonuses Career track within Client Service and Operations, not an Advisory track 50 minutes from Philadelphia, 25 minutes from Wilmington Requirements Bachelor's Degree 3+ years experience in Client Service within Financial or Tax Services Trading experience and investment interest is a plus Track record of professionalism, adaptability, attention to detail, and time management
    $48k-82k yearly est. 15d ago
  • Associate Customer Service Representative

    Menasha 4.8company rating

    Customer Service Supervisor Job 52 miles from Washington

    Menasha Corporation Employees, please log-in to your Workday account to apply for positions. ABOUT US (AND OUR EXCITING FUTURE) Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies. Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here. Join us and become part of the power behind possible. About The Opportunity Validates specifications, processes orders, prepares correspondence, and fulfills customer needs to ensure satisfaction. Essential Job Functions: The following duties are normal for this position. The incumbent may perform some or all of these duties; however, it is not an exclusive or all-inclusive list. Other duties may be assigned. Ensures timely order entry and proactively manages order timelines for assigned account(s) Proactively monitors open orders to advise key stakeholders of possible lead time challenges Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives Receives and responds to customer complaints and processes appropriate corrective actions Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory Prepares and reviews required business reports Supports continuous improvement initiatives Education & Experience Requirements: High school diploma or equivalent required Minimum of 2 years of relevant experience preferred Prior display, graphic, and/or contract packaging industry experience preferred Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint and SAP preferred Knowledge, Skills & Abilities: Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department Familiarity with organization's policies, standards and procedures guiding customer interactions Knowledge of practices, tools, and techniques for communicating with a customer Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests Physical Requirements & Work Environment: Primarily works in an office environment, Philadelphia plant. Two companies, one vision. Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe. Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online. Our ORBIS business believes there is a better way to optimize today's supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability. Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries. Come build an exciting, rewarding career with us, where you'll have opportunities to grow. The possibilities are endless. The power is yours! Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.
    $30k-42k yearly est. 10d ago
  • Executive, Customized Services Agreements (CSA) Controller

    General Electric Company 4.8company rating

    Customer Service Supervisor Job 64 miles from Washington

    SummaryJob Description Are you ready to elevate your career in finance and make a significant impact at GE Aerospace? As a Financial Controller, you will be at the forefront of accounting for our portfolio of long-term service agreements within the Commercial Engines & Services (CES) segment. You will drive our Controllership mission, ensuring timely, high-quality financial reporting that fuels business decisions. Your key responsibilities will include championing technical accounting compliance, fortifying financial and operational internal controls, simplifying accounting processes, and achieving operational controllership excellence. You will navigate internal and external business challenges, recommending innovative solutions to enhance our accounting and financial reporting practices. Collaborate with business teams across the CES segment and work closely with the Service Agreement Operations (SAO) General Manager to make impactful decisions. If you have a passion for precision, excellence, and driving financial integrity, this is your opportunity to shine at GE Aerospace. Roles and Responsibilities Policy Interpretation and Compliance: Set and interpret policies to maintain compliance with US GAAP, GE Aerospace accounting policy, and GE Engine Services Standard Operating Procedures. Provide technical support to the finance and operations community and assist sales and commercial teams with commercial contract structuring. Technical Accounting Leadership: Drive accounting compliance with operations teams and ensure the application of accounting standards and local statutory standards, with a key focus on revenue recognition. Serve as a voting member of the CSA Steering Committee. Advisory Role: Advise business leaders on complex financial accounting and reporting issues, transaction structuring, including purchase accounting and M&A activity. Financial Integrity: Lead efforts to ensure the integrity of financial reporting data through the implementation and execution of controls in compliance with the Sarbanes-Oxley Act (particularly sections 302 and 404). System Development: Set strategy for and oversee implementation of enhancements to accounting, financial reporting, financial control, and information systems to ensure adequate records, appropriate authorizations of transactions, and safeguarding of assets. Lean Principles: Set priorities for the CSA Controllership team and ensure execution against those priorities through the application of Lean principles. Regulatory and Audit Liaison: Act as the key contact for external auditors. Team Leadership: Lead a team of professional direct reports, attracting, retaining, growing, and developing future controllership talent. Coach broader GE Aerospace Finance professionals on controllership and compliance skills. Stakeholder Relationships: Form close relationships with key stakeholders in GE Aerospace Finance, SAO Operations, Engineering, Commercial, and Risk teams. Creative Problem Solving: Lead others to find creative solutions to address complex problems that may impact the organization. Evaluate the quality of information received and question conflicting data for analysis. Use multiple internal and external resources outside of own function to help arrive at a decision. Project Leadership: Lead functional teams or projects related to business problems and solutions. Present to leaders in functional areas and communicate complex messages, negotiating internally to adopt different points of view. Required Qualifications Bachelor's degree in Accounting or Finance Certified Public Accountant (CPA) At least 15 years of experience in an accounting or finance position Demonstrated ability to analyze and resolve problems Demonstrated ability to lead programs/projects Proven analytical and organizational ability Proven capability to document, plan, market, and execute several projects simultaneously Proven ability to deliver results on-time and with accuracy Ability to influence and drive results in a matrixed organization Ability to anticipate, communicate, report, and resolve complex issues Ability to work non-standard business hours as required to support business needs Effective problem identification and solution skills Strong interpersonal skills and professional style, including both oral and written communication Desired Characteristics Big 4 audit firm experience is preferred Aerospace industry experience and knowledge of business operations Experience in auditing, driving efficiencies, and implementing controls in financial processes Ability to anticipate, identify, and resolve complex financial issues Detail-oriented and strong time management skills Flexible approach with a strong team spirit Comfortable executing through uncertainty Join us at GE Aerospace and be a part of a team that values precision, excellence, and innovation in financial reporting and analysis. Your expertise will drive our success and help shape the future of aerospace finance. GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes
    $89k-119k yearly est. 1d ago
  • Manager, Customer Service

    Dwk Life Sciences

    Customer Service Supervisor Job 94 miles from Washington

    BACKGROUND:
    $58k-108k yearly est. 27d ago
  • Associate Customer Service Representative

    Us_MPC_1000 Menasha Packaging Company

    Customer Service Supervisor Job 52 miles from Washington

    Menasha Corporation Employees, please log-in to your Workday account to apply for positions. ABOUT US (AND OUR EXCITING FUTURE) Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies. Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here. Join us and become part of the power behind possible. About The Opportunity Validates specifications, processes orders, prepares correspondence, and fulfills customer needs to ensure satisfaction. Essential Job Functions: The following duties are normal for this position. The incumbent may perform some or all of these duties; however, it is not an exclusive or all-inclusive list. Other duties may be assigned. Ensures timely order entry and proactively manages order timelines for assigned account(s) Proactively monitors open orders to advise key stakeholders of possible lead time challenges Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives Receives and responds to customer complaints and processes appropriate corrective actions Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory Prepares and reviews required business reports Supports continuous improvement initiatives Education & Experience Requirements: High school diploma or equivalent required Minimum of 2 years of relevant experience preferred Prior display, graphic, and/or contract packaging industry experience preferred Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint and SAP preferred Knowledge, Skills & Abilities: Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department Familiarity with organization's policies, standards and procedures guiding customer interactions Knowledge of practices, tools, and techniques for communicating with a customer Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests Physical Requirements & Work Environment: Primarily works in an office environment, Philadelphia plant. Two companies, one vision. Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe. Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online. Our ORBIS business believes there is a better way to optimize today's supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability. Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries. Come build an exciting, rewarding career with us, where you'll have opportunities to grow. The possibilities are endless. The power is yours! Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.
    $27k-39k yearly est. 13d ago
  • Customer Service Talent Pool (Pennsylvania / Hybrid)

    Freedomcare

    Customer Service Supervisor Job 52 miles from Washington

    About our Company Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Make a Difference in Healthcare: Join FreedomCare in Pennsylvania! Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for FreedomCare Pennsylvania. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one. Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them. Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations. Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for. Ideal Candidate Will Possess: Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience. Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team. Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalation frustrated callers successfully. Time management: Strong time management skills and be able to prioritize tasks. Must be able to meet and exceed. Technology: Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. These are hybrid positions that will require all employees to commute into our FreedomCare Pennsylvania office 2-3 days per week. Our offices are located in Philadelphia, Harrisburg and Pittsburgh, PA. **Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities* Why Join Us? Impact Lives: You'll play a vital role in supporting individuals and their families in need. Growth opportunities: We offer a supportive environment for professional development and advancement. Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities. FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive. Review all current available job opportunities here: Jobs - Freedom Care #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Salary Range$18-$22 USD
    $18-22 hourly 60d+ ago
  • Customer Engagement Strategy Manager

    Gsk

    Customer Service Supervisor Job 52 miles from Washington

    Position Overview: The Manager of Payer / Provider Engagement Strategy will play a crucial role in supporting and driving innovative Market Access strategies across GSK's portfolio. You will work closely with cross-functional stakeholders to develop and implement strategies and pull through opportunities that align with the company's long-term goals and promote Market Access innovation. Additionally, the Manager will engage with key customers to help devise and implement strategies and projects that drive optimal outcomes for patients. . Key Responsibilities: Support the development, implementation, pull-through, and measurement of innovative customer engagement initiatives across GSK's portfolio. Partner with Market Access Account teams to: Influence and drive access strategies that transcend individual brands and focus on portfolio-wide access challenges and opportunities. Engage with customers to identify partnership/initiative opportunities and facilitate the effective execution of active initiatives. Drive cross-functional collaboration and organization across internal stakeholders such as Brand teams, VEO (Value, Economics, and Outcomes), and legal/compliance to ensure the success of initiatives. Define and measure clear KPIs for each initiative to ground internal stakeholders and customers in performance and expectations. Identify and anticipate Market Access trends and dynamics that may impact the company's portfolio and leverage these insights to inform innovative strategies. Identify and implement tools and resources to support Account teams. Foster a culture of innovation, respectful and productive collaboration, continuous learning, and inclusion within the team. Travel Required: Yes, 10-20% Why You? Basic Qualifications: Bachelor's degree Minimum of 2+ years of experience in developing and implementing innovative brand or access life science strategies. Minimum of 2+ years' experience leading projects with a diverse set of stakeholders. Preferred Qualifications: 3-5 years of relevant pharmaceutical, consulting, or otherwise relevant experience. Proven track record of effective customer engagement, preferably in business services or account management. Ability to create, pull-through, and communicate qualitative and quantitative drivers of performance. Strong understanding of US Market Access including payers, organized providers, healthcare systems, and landscape. Strong project management experience, managing multiple stakeholders with multiple timelines at once. Demonstrated ability to work collaboratively across functions. Excellent critical thinking and communication skills. Experience managing third-party vendors. Why GSK? Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities: Agile and distributed decision-making - using evidence and applying judgement to balance pace, rigor and risk Managing individual and team performance. Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution. Implementing change initiatives and leading change. Sustaining energy and well-being, building resilience in teams. Continuously looking for opportunities to learn, build skills and share learning both internally and externally. Developing people and building a talent pipeline. Translating strategy into action - a compelling narrative, motivating others, setting objectives and delegation. Building strong relationships and collaboration, managing trusted stakeholder relationships internally and externally. Budgeting and forecasting, commercial and financial acumen. Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at ************** (US Toll Free) or *************** (outside US). GSK is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at *********************************
    $91k-138k yearly est. 6d ago
  • Direct Support Supervisor BH/ PAHrtners Deaf Services

    00 RHA Health Services

    Customer Service Supervisor Job 52 miles from Washington

    We are hiring for: Direct Support Supervisor BH/ PAHrtners Deaf Services Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Responsible for direct supervision of two or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommendations for hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding, motivating, and promoting team performance; addressing complaints and resolving problems. *Must be fluent in American Sign Language* Job Responsibilities: Manages residential homes/facilities as assigned Supervises and coordinates activities of Direct Support Employees Works assigned time in the residential home/facility Resolve employee issues and conduct performance reviews Ensure employees meet training requirements and attend required events Provide after-hours and on-call coverage as part of the direct care rotation Monitoring and providing feedback to employees in interactions and relationships with the people supported Ensures that people supported have a clean and maintained home and yard. Responsible for helping to implement services and supports that will assist the people we support achieve personal goals and desired outcomes as identified through an Individual Support Plan. Carry out the responsibilities of a Direct Support Professional All other duties as assigned Responsible for direct supervision of two or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommendations for hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding, motivating, and promoting team performance; addressing complaints and resolving problems. Job Requirements: High School Diploma or G.E.D required, Associate Degree in a health related area; or two years' experience in a health related field preferred One year of experience working with individuals with developmental and intellectual disabilities Flexible schedule and availability to provide on-call coverage as needed Provide CPR after certification Ability to pass a background check and drug screen Valid driver's license CPR, first aid, NCI and/or MedTech certification, a plus Pre-employment screening: Complete criminal background Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities) Drug testing Education verification and other credentialing based on position requirements. Proof of employment history or references (if required) Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals. We offer the following benefits to employees: Payactiv: early access to the money you've earned from hours you've already worked, before payday! Employee perks and discount program: to help you save money! Paid Time Off (full-time employees only) Health/Insurance (full-time employees only) 401(k) retirement savings program Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees) Training: Free CPR, first aid, and job-specific training opportunities *contract/contingent workers and interns do not qualify for any of the above benefits EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center. About RHA: At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey. If you are ready to make a difference in the lives of people we serve and support apply to join the team today.
    $52k-88k yearly est. 13d ago
  • Floating Sales and Service Representative

    Meridian Bank 4.6company rating

    Customer Service Supervisor Job 44 miles from Washington

    Meridian Bank (subsidiary of Meridian Corporation, Nasdaq: MRBK) is an innovative team of experts serving the financial needs of entrepreneurs, businesses and individuals. Growing throughout Pennsylvania, New Jersey, Delaware, Maryland and Florida, Meridian offers opportunities for anyone wishing to start or continue a career working in a collegial atmosphere to bring unrivaled service to clients and customers. Member FDIC | Equal Housing Lender Position summary: Responsible for performing various duties to support the Retail Branch Department; coordinating work within the department, as well as with other departments; complying with operating policies and procedures established for this position. Reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. Assists in the day-day operations of the branch with a sales focus on deposit growth in local territory and develops /helps to manage an account portfolio while delivering excellent customer service. This position will assist our Blue Bell and Doylestown branch locations. Qualifications required: Associate's degree in Finance or related field; or equivalent work experience 1-3 years related banking experience or an equivalent combination of education and experience Ability to work in a team environment Previous sales and customer service experience in a retail banking environment Strong computer skills (MS Office, etc.) High degree of attention to detail and ability to multitask Prior cash handling experience Ability to work all hours the branch is open Essential functions and responsibilities: Valid Drivers License Responsible for providing coverage to any of the retail branch locations when needed Ability to adapt to each branch locations policies, procedures and day to day needs Provides exceptional customer service by promptly resolves customer issues, responding to questions, and creatively solves problems Participates in sales campaigns with energy and focus to achieve goals while maintaining quality standards Engages in outbound calling efforts to establish new business Meets with and calls prospects/customers and develops an understanding of other financial goals and needs; assesses information and suggests appropriate product and service solutions; educates the prospect/customer on the benefits and value of suggested solutions resulting in closed sales Demonstrates strong product knowledge and cross-selling aptitude Processes customer transactions efficiently and accurately, while following policies and procedures. Transactions include but not limited to cashing checks, opening new accounts, accepting loan payments, verifying currency, completing withdrawals, resolving customer issues, and issuing of bank checks Has a working knowledge of all compliance regulations and bank policies and procedures Must be capable of developing relationships with customers/prospects and be creative in solving problems Participates in community events in conjunction with Bank sponsorships, marketing, and networking Demonstrates and promotes Meridian Bank's Core Values: Our Partners, Our People, Our Bank and Our Communities Coordinates specific work tasks with other employees within the department as well as with other departments in order to ensure the smooth and efficient flow of information Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place Communicates with management and coworkers in order to integrate goals and activities Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. Other duties as assigned Success factors/job competencies: Organizational and time management skills Ability to work with little or no supervision Excellent interpersonal and communication skills Timely and regular attendance Completes work in a timely manner Actively seeks coaching Application Access: Jack Henry Physical demands, work environment, and location: Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the necessary functions. This is a largely sedentary role, requiring the use of typical office equipment such as a computer, laptop and cell phone. Most work is completed in an office environment. Work environment: The noise level in this environment is minimal. Location: Various Meridian Bank locations as assigned. Meridian is An Equal Opportunity Employer
    $32k-49k yearly est. 5d ago
  • Associate Customer Service Representative

    Menasha Corporation 4.8company rating

    Customer Service Supervisor Job 52 miles from Washington

    Menasha Corporation Employees, please log-in to your Workday account to apply for positions. ABOUT US (AND OUR EXCITING FUTURE) Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies. Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here. Join us and become part of the power behind possible. About The Opportunity Validates specifications, processes orders, prepares correspondence, and fulfills customer needs to ensure satisfaction. Essential Job Functions: The following duties are normal for this position. The incumbent may perform some or all of these duties; however, it is not an exclusive or all-inclusive list. Other duties may be assigned. * Ensures timely order entry and proactively manages order timelines for assigned account(s) * Proactively monitors open orders to advise key stakeholders of possible lead time challenges * Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives * Receives and responds to customer complaints and processes appropriate corrective actions * Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory * Prepares and reviews required business reports * Supports continuous improvement initiatives Education & Experience Requirements: * High school diploma or equivalent required * Minimum of 2 years of relevant experience preferred * Prior display, graphic, and/or contract packaging industry experience preferred * Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint and SAP preferred Knowledge, Skills & Abilities: * Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department * Familiarity with organization's policies, standards and procedures guiding customer interactions * Knowledge of practices, tools, and techniques for communicating with a customer * Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests Physical Requirements & Work Environment: * Primarily works in an office environment, Philadelphia plant. Two companies, one vision. Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe. Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online. Our ORBIS business believes there is a better way to optimize today's supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability. Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries. Come build an exciting, rewarding career with us, where you'll have opportunities to grow. The possibilities are endless. The power is yours! Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.
    $30k-42k yearly est. 13d ago

Learn More About Customer Service Supervisor Jobs

How much does a Customer Service Supervisor earn in Washington, NJ?

The average customer service supervisor in Washington, NJ earns between $29,000 and $66,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average Customer Service Supervisor Salary In Washington, NJ

$44,000
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