Customer Service Manager
Customer Service Supervisor Job 205 miles from Salisbury
Key Responsibilities:
Team Leadership: Supervise and mentor the customer service team, fostering a positive and productive work environment. Lead and motivate the customer service team to provide exceptional service to customers
Customer Relationship Management: Develop and maintain strong relationships with key clients, addressing their needs and resolving issues promptly.
Service Operations: Oversee daily customer service operations, ensuring timely and accurate order processing, delivery, and after-sales support.
Performance Monitoring: Track and analyze customer service metrics to identify areas for improvement and implement corrective actions. Set clear team goals and Key Performance Indicators (KPIs)
Process Improvement: Lead initiatives to streamline customer service processes, enhance efficiency, and improve overall service quality. Develop and implement customer service policies, procedures, and standards.
Training and Development: Provide ongoing training and development opportunities for the customer service team to ensure high performance and professional growth. Maintain a deep understanding of company products and services to provide accurate information to customers
Collaboration: Work closely with sales, production, and logistics teams to ensure seamless service delivery and customer satisfaction. Coordinate with other departments to resolve issues impacting customer service.
Complaint Resolution: Handle escalated customer complaints and issues, ensuring satisfactory resolution and maintaining positive client relationships.
Reporting: Prepare and present regular reports on customer service performance to senior management.
Qualifications:
Minimum of 5 years of experience in customer service management, preferably in the manufacturing or construction sector.
Proven work experience as a Customer Service Manager
Excellent knowledge of management methods and techniques
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze data and generate actionable insights.
Strong problem-solving skills and a customer-centric mindset.
Seasonal Merchandising Service Associate - Weekends Preferred
Customer Service Supervisor Job 204 miles from Salisbury
What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Merchandising Service Associate, this means:
Being friendly and professional, and engaging vendors and associates to meet store needs.
Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate.
Creating visually appealing product selections that are safe, clean, and easy for customers to access.
The Seasonal Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards. To be successful, this associate must be able to follows detailed project instructions. The Seasonal MSA builds displays, processes damaged products, rotates and prices stock, resolves project issues or questions, checks third party work completion, and provides proof of project completion.
What We're Looking For
Hourly Seasonal: Generally scheduled 10-40 hours.
Preferred Weekend morning availability AND morning, afternoon, or evening availability during the weekdays (need varies by location)
Physical ability to perform tasks that may require prolonged standing, sitting and other activities
Minimally must be able to lift 25 points without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
Ability to read, write, and perform basic arithmetic (addition, subtraction).
Ability to work overnight and weekends as required.
Ability to utilize web based computer programs to accomplish assigned tasks.
Preferred Qualifications
High school diploma or equivalent.
6 months of Lowe's sales floor experience.
6 months of experience performing product merchandising tasks including reading planograms, setting up and tearing down displays.
3 months of experience operating power equipment such as lifts, order pickers, and similar equipment
Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws).
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
#Full time RequiredPreferredJob Industries
Retail
Pipeline Service Manager
Customer Service Supervisor Job 224 miles from Salisbury
Join Our Team as a Maintenance Manager - Drive Operational Excellence!
What you will be doing:
We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical aspects of this 221-unit community meet both the company standards and applicable laws. As the Maintenance Supervisor, you will:
Interview, hire and train new team members.
Develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution.
Mentor and guide maintenance technicians to increase their overall knowledge base and skill set.
Provide expert knowledge and troubleshooting in areas such as HVAC, electrical, plumbing, pool maintenance, carpentry, dry walling, exterior structure, and appliance repair.
Be accountable for establishing and preparing a 24 hour on-call schedule for your team, and you must personally always be available in the event of snow and ice or other on-site emergencies;
Partner with office staff to provide exceptional service and follow-up to our residents on any maintenance issues that may arise.
Manage and organize inventory of all maintenance materials.
Establish a preventive maintenance schedule, make ready schedule and general work order schedule for team.
Regularly inspect community buildings, including vacant units.
Planning, assigning and directing work of maintenance team.
What we'll expect from you:
Active and valid driver's license and a personal vehicle.
Live within a 30-minute commute of the properties.
HVAC/EPA/CFC Certification required.
One-year certificate, 5+ years of related experience, or equivalent education and experience.
Must successfully pass a criminal background check and drug screen.
Benefits of Employment:
Pay Range: $28.00 - 33.00/hr
Up to 100% Rent Discount
Property Staff Shared Renewal Commissions - paid monthly
$300 Morgan Essentials - paid quarterly
On-call Appreciation, $15/day for holding the on-call phone
Employee referral payment program (Up to $750)
Education/Tuition Reimbursement Program
Medical, Dental, and Vision benefits
Life/AD&D Insurance
Long- and short-term disability
Retirement Plan - 401(k) Plan with company match
Generous paid time off, including 10 holidays per year and sick leave
Employee Assistance Program
Additional employee discounts available!
#AC6149
If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 350 apartment communities and over 95,000 units located in 20 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.
Applications Engineer - CSR Business Unit
Customer Service Supervisor Job 205 miles from Salisbury
Company Background:
For 50+ years, ABEC has been a leading supplier to the biopharmaceutical manufacturing industry. ABEC's unique value is based on combining long experience with the ability to engineer, design, manufacture, commission, qualify, and service the entire bioprocess to reduce overall cost, shorten time to market, and maximize productivity. ABEC's products include process and equipment engineering/consulting services, comprehensive site services, bioreactors and fermenters, filtration and chromatography systems, prep and hold systems, and cleaning/sterilization systems.
Position Summary:
The Applications Engineer is a technical expert in biopharmaceutical clinical and commercial manufacturing processes and process equipment, with experience in fields such as Process Engineering, Process Equipment Engineering & Design, Process Equipment Manufacturing, and skilled in cost estimating and technical writing. S/he will be delivering consulting services to global customers, either as independent efforts or as part of larger ABEC projects.
The Applications Engineer is responsible for interfacing with customers and internal functions including engineering, design, automation, supply chain, manufacturing, quality, project management and applications management to define and cost custom designed solutions and services for biopharmaceutical manufacturing. The role is part of the Applications function globally and participates in driving profitable ABEC growth for the CSR Business Unit. The Applications Engineer works as part of a direct team reporting to the Global Director of Applications, and is supported by matrixed resources with specific subject matter experts.
The Applications group is part of ABEC's business development team and supports Sales to close opportunities while ensuring that the technical and commercial terms meet ABEC's overall business needs. The focus will be to grow CSR Business Unit revenue and the customer base globally.
The candidate is based at the Bethlehem, PA facility, and should have the ability to travel on a regular basis.
Responsibilities:
Work within pre-established guidelines and instructions to perform the tasks required including:
Collaborate with colleagues in the definition and development of technical and commercial proposals often within tight deadlines. Ensure timely review and response to client requests for proposals.
Interpret customer performance requirements, specifications & expectations and develop optimal technical solutions. Interface with internal functional groups including engineering, design, automation, supply chain, manufacturing, quality, project management to communicate customer needs and obtain appropriate cost estimate and proposal content.
Generate budgetary and definitive cost estimates to support business development opportunities.
Generate budgetary and fixed price proposals in support of business development opportunities.
Exercise judgement and good communication in resolving conflicting customer expectations in terms of technical requirements, equipment performance, price and/or schedule.
Sales Support - Ensure effective support of Sales including advice on product strategies for identified opportunities, ABEC expertise at meetings with clients, training on product capabilities/differentiation, and bid decisions. Work with customers to thoroughly understand what they want to achieve and determine a fit for ABEC products. Clearly articulate the ABEC value proposition in a way that is relevant to the specific customer need.
Marketing and Product Management - Provide technical content for marketing tools (presentations, brochures, website content, etc.) for effective communication of ABEC product features, benefits, and differentiation.
Support new product launches by obtaining training from Product Engineering and support training Sales, and interfacing directly with potential customers.
Support the training of Sales on product capabilities and differentiation. Support sales as a product expert at meetings with customers remotely and face-to-face in the field.
Support other functions such as Service, Project Management, Project Controls, Product Engineering and others as required from time to time.
Contribute to continuous improvement initiatives relative to Applications and/or other functions.
Track competitor capabilities and activities.
Track material and labor estimate information and project budget performance.
Other duties as assigned.
Will play an active role in identifying and driving Continuous Improvement (CI) opportunity.
Qualifications:
Bachelor's Degree in Engineering or Science.
Minimum 5 years' experience in biopharma capital equipment engineering/design, bioprocess sciences, and/or applications/product management.
Demonstrated ability to understand and navigate both technical issues and commercial situations.
Strong communications and interpersonal skills.
Prior experience in Applications/Product Management/Bioprocess Engineering is preferred.
Understanding of planning and execution of cGMP biopharmaceutical capital projects, from the early conceptual phase through qualification.
Knowledge of bioprocess equipment (fermenters, bioreactors, filtration, chromatography, CIP, Single Use Systems, etc.).
Ability to travel approximately 30% globally.
Ability to speak a foreign language, a plus.
Proficient in Microsoft Office suite of applications, especially Excel, Word and PowerPoint.
Familiar with ERP systems. Syteline experience is preferred.
Awareness of and prior experience with implementing Continuous Improvement (CI) a plus.
Prior Lean/Six Sigma experience a plus.
eCommerce & Digital Shelf Team Leader
Customer Service Supervisor Job 222 miles from Salisbury
Who are we looking for?
The eCommerce & Digital Shelf Team Leader will oversee content syndication strategy and implement best practices to enhance clients' presence and drive conversion on eCommerce platforms. This position will manage the end-to-end syndication of client content to key retail partners and the ongoing development of optimized content syndication workflows to drive efficiencies across the organization. This is a mid-level management position with responsibility for providing direct supervision and professional development opportunities to a team of eCommerce & Digital Shelf Specialists. This position reports directly to the Managing Partner, Client Services.
What are we looking for?
Essential Qualifications
BA/BS degree in Business or related field.
Minimum 5+ years of experience in data analytics, marketing technology, eCommerce, Supply chain, Project Management, Information Technology, Information Systems, or Sales Operations.
Minimum of 3 years of experience in omni-channel data management
Minimum of 3 years people management experience.
Strong project management skills and ability to lead others through ambiguous situations.
Experience utilizing retailer systems/portals and PIMs (i.e. Salsify, Syndigo, Item360, Vendor Central, etc.) to manage multiple channels.
Detail-oriented with strong collaboration and prioritization skills
Passion for the evolving digital landscape and an interest in learning new technologies.
Experience with agency/client management
Supervisory experience, leading teams of professionals and developing their skills and capabilities.
Has a growth mindset and thrives in an agile and fast-paced work environment with autonomy to drive outcomes.
Highly intellectually curious about the changing eCommerce landscape and pivoting towards future needs.
A self-starter who is motivated to excel and grow.
·Ability to communicate confidently and effectively both written and verbally with internal and external stakeholders, including presenting to groups
Be accessible and responsive in addressing client needs and management requests.
Detail-oriented with a commitment to accuracy.
Strong time management with the ability to balance competing priorities.
Technical savviness with the ability to quickly learn new systems and build processes
Preferred Qualifications
Prior work experience at a large CPG organization or agency
Experience working with PIM, SAP, and/or GDSN
Knowledge of retailer eCommerce requirements
In this role, you will:
Manage and support assigned team members, ensuring their respective performances meet expectations and ensuring their professional development for the future benefit of the team member and company
Lead client interactions and develop a trusted advisor relationship with client stakeholders. Consult on digital best practices and ensure clients are leveraging GC offerings to achieve full business value.
Consult clients on content management, data architecture, internal education, and resourcing best practices based on their unique organizational structure, resources, and needs.
Triage client requests and lead allocation of projects to eCommerce Digital Shelf Specialists to maximize expertise, efficiency, and balance workload
Guide team on troubleshooting of content deployment issues and feedback from retailers, working with agency partners, brand teams, and sales teams to ensure roadblocks to submissions are resolved.
Collaborate with Advanced Technical Services to ensure any client needs identified have appropriate advanced technical support
Advanced knowledge to read retailer channel mapping, drive content readiness, and workflows, ensuring the content is accurate and meets retailer requirements, in order to provide guidance to team.
Lead client content syndication strategy using best tools for efficient, accurate success (including Salsify and other PIMs).
Collaborate with Client Leads, anticipating special project and syndication needs for upcoming projects and ongoing optimizations.
Manage and benchmark content performance metrics, providing reports and optimization recommendations.
Partner with the Advanced Technical Services team to build out new channels, APIs, workflows, and capabilities to drive value.
Ensure team billing and administrative deliverables are completed accurately and with timeliness
How can you *Grow with Gournay*?
We are committed to professional growth and development at all levels of the organization. With defined career paths for advancement and opportunities for cross-training, we encourage employees to grow within our organization. Members of our Leadership Team serve as mentors and professional development opportunities are offered regularly, both in individual and team capacities.
Why choose Gournay Consulting?
Gournay Consulting is, first and foremost, the people who work here. We provide best-in-class consulting and technical business services by leveraging the collective IQ of our innovative team. Gournay Consulting is proud to serve as a trusted partner to premier CPG brands, and we deliver industry-leading solutions in a dynamic, ever-changing digital landscape. In addition to our people-first culture, we offer competitive benefits, including:
Healthcare, dental & vision coverage ▪ 401(k) with employer match ▪ Short-term disability
Life insurance ▪ Flexible Spending Account ▪ Competitive Paid Time Off plus Holidays
Generous training, professional development & growth opportunities ▪ Collaborative work environment
We encourage interested candidates to please apply at: *****************************************************************
Junior Customer Service Representative
Customer Service Supervisor Job 199 miles from Salisbury
Start Your Journey in Customer Service Today!
Are you enthusiastic, friendly, and eager to help customers? We're looking for a Junior Customer Service Representative to provide excellent support and ensure a positive customer experience. This role is perfect for someone looking to grow their skills and build a rewarding career in customer service.
Responsibilities:
Assist customers with inquiries and provide accurate information.
Resolve basic issues and escalate complex problems to senior staff.
Maintain detailed records of customer interactions in CRM systems.
Communicate effectively with team members to ensure seamless service.
Provide feedback to improve customer service processes.
Participate in training sessions and team development activities.
Qualifications:
Strong communication and active listening skills.
A customer-focused attitude with a problem-solving mindset.
Basic proficiency with computer systems and customer service tools.
Previous experience in customer service is an advantage but not required.
Benefits:
Hands-on training and mentorship to support your growth.
Opportunities for career advancement within the company.
A collaborative and supportive work environment.
Access to professional development programs and workshops.
Take your first step toward a fulfilling career in customer service. Apply now to join our dedicated team!
Customer Order Specialist (Cell Therapy)
Customer Service Supervisor Job 210 miles from Salisbury
Are you detailed oriented with a knack for business to business order management and customer service? KellyConnect needs your skillset! We're seeking a Cell Therapy Customer Order Specialist to work at a premier employer centrally located in Horsham, PA.
The Cell Therapy Customer Logistics Specialist is a member of the client organization Customer Service team, in Horsham, PA, reporting to the Sr. Manager, Cell Therapy Order Specialists. The Cell Therapy Customer Logistics Specialist will serve as the primary point of contact for a portfolio of certified treatment sites, assisting the sites' staff with the CAR-T Treatment orders and logistics. In this capacity, you'll be the face of the organization to these sites and will be tasked with upholding the quality of service to which they subscribe.
Schedule/Compensation Details:
Attractive hybrid work solution that offers the best of both worlds
3 days a week onsite, 2 days a week remote
MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA
Competitive pay rate- $25.75
Why should you apply:
Medical and dental benefits
Opportunity to gain valuable experience.
Enjoy a positive and supportive work environment.
Paid training to ensure you have the skills & knowledge to succeed.
Responsibilities:
What's a typical day as a Customer Order Specialist? You'll be responsible for:
Order and Case Management. You'll be the point person for a select number of treatment sites, fielding and/or responding to inquiries regarding the cilta-cel treatment ordering process and all associated logistics.
Issue Resolution. Many order management activities can be handled independently by the treatment site via our online portal. However, if additional assistance is needed to resolve a problem or address a special need, then you serve as their expert order management resource.
Proactive Support. Proactively work with your assigned treatment sites to advise them of any concerns or issues that you discover as part of your routine monitoring of their treatment orders. Help the site resolve any order related problems that may arise.
Cross-functional collaboration. While we strive for “one and done” handling of customer requests, given the complex nature of CAR-T, some queries will require you to coordinate with other parties both inside and outside of the organization.
Site performance monitoring. Work with internal colleagues to monitor site performance and help find opportunities for operational improvements in the end to end order management journey (from enrollment to infusion) of the cilta-cel therapy.
Site Education: Upon request, provide treatment sites with educational materials around the end to end order fulfillment process for cilta-cel.
Site Certification: Assist new treatment sites who wish to offer the cilta-cel therapy with on-boarding onto the ordering platform, including but not limited to, establishing and maintaining account information for these sites in our order management system, and monitoring certification status.
Qualifications:
This job might be an outstanding fit if you meet the following:
Education: An Associate's degree with at least 2 years of experience, or a Bachelor's degree, is required.
Work Experience. A minimum of 3+ years of work experience in the healthcare industry is required. A mix of experiences across the following areas is preferred:
Manufacturing / Supply Chain
Clinical Trial Coordination / Site Management
Finance / Trade Process Planning
Customer Service / Customer Call Center
Academic or Large Treatment Site
Oncology, CAR-T, or Cell & Gene Therapy Experience
Communication. Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations.
Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.
Resourcefulness. Skilled in problem solving & using personal knowledge and any other available resources to work through ambiguous situations, resolve problems for customers and ensure their satisfaction.
Accountability. Demonstrates excellent case management skills. Eager to take ownership, be proactive, and see customer inquiries resolved through to their end.
Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments and shielding customers from that complexity.
Travel. This position is based in Horsham, Pennsylvania and may require up to 10% travel to other locations for business meetings.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca de kelly
El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
Customer Experience Manager
Customer Service Supervisor Job 205 miles from Salisbury
Build your career. Challenge the process. Collaborate and engage. We call it the Clemens Way. Be a part of our team and see your ideas in action!
As the Customer Experience Specialist - Manager at Clemens Food Group, you will lead a dynamic team of six customer experience specialists. Your primary focus will be driving customer satisfaction and enhancing our service strategies while fostering cross-functional collaboration with Sales, Transportation, Food Safety & Quality Assurance, and Supply Chain. In this fast-paced environment, your ability to navigate rapid changes and make impactful decisions will be key to ensuring exceptional customer experiences.
Clemens offers state-of-the-art facilities, an on-site gym, urgent care, competitive salaries, and a comprehensive benefits package.
Who You Are:
Proven Leader: Minimum of 2 years of supervisory experience, with the ability to manage, train, and motivate a high-performing team.
Problem Solver: Adept at identifying service trends and implementing effective solutions with a proactive, "can-do" attitude.
Strong Communicator: Excellent verbal and written communication skills, with bilingual (English/Spanish) proficiency preferred.
Tech-Savvy: Comfortable with Microsoft Office and quick to adapt to new software and systems.
What You'll Do:
Lead and Develop: Manage a team of specialists, ensuring accurate order processing and maintaining top-tier customer service.
Drive Collaboration: Work closely with internal departments to resolve logistics and product issues and support cross-functional goals.
Enhance Processes: Analyze customer feedback to identify trends and implement strategies for continuous improvement.
Support Sales Initiatives: Facilitate customer requests for product documentation and assist with trade plan management.
Application Note:
Clemens Food Group is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at Clemens Food Group via email, the Internet, or directly without a valid written search agreement for this role, and without having been asked to participate in this by Talent Acquisition, will be deemed the sole property of Clemens Food Group, and no fee will be paid in the event the candidate is hired. Firms not authorized to submit candidates will not be eligible for any fee or ownership claim.
Customer Service Manager - Collegeville, PA
Customer Service Supervisor Job 194 miles from Salisbury
GCG Connectivity and Power Solutions (CPS) is currently seeking a Customer Service Manager to join our growing team!
As our Customer Service Manager, you will lead a team of Customer Service Representatives (CSRs) who provide essential support to our commercial team and customers. In this role, you will be responsible for ensuring operational efficiency, optimizing customer service processes, and maintaining high customer satisfaction levels in a fast-paced, logistics-driven environment.
Your leadership will drive seamless communication between customers and internal teams, resolving inquiries related to product shipments, order fulfillment, inventory management, and service escalations. You will also focus on continuous process improvement, leveraging data-driven insights to enhance service efficiency and customer experience.
If you thrive in a dynamic distribution environment, excel at leading high-performing teams, and are passionate about delivering an exceptional customer experience, we encourage you to apply!
This role offers a hybrid work arrangement after initial training. Position available in Collegeville, PA.
What you'll do
Team Leadership & Management
Lead and supervise a team of Customer Service Representatives (CSRs) to ensure high-quality service and performance in a time-sensitive, fast-paced distribution environment
Set clear performance goals, monitor progress, and provide regular feedback and coaching to enhance team capabilities
Provide ongoing training and development to improve product knowledge, problem-solving skills, and proficiency in handling distribution-related customer inquiries
Ensure adequate staffing coverage during peak periods, balancing schedules to maintain top-tier service levels
Foster a collaborative, customer-centric team culture, encouraging effective communication, problem-solving, and professional growth
Customer Support & Issue Resolution
Act as the primary escalation point for complex customer issues such as product shortages, shipping delays, and inventory discrepancies
Oversee resolution of service-related concerns by collaborating with the commercial team, functional teams, and customers
Ensure prompt responses to customer inquiries regarding order status, product availability, delivery tracking, and returns/exchanges
Proactively monitor customer orders to prevent fulfillment delays and address any potential concerns
Collaboration with Commercial & Functional Teams
Serve as the main liaison between the customer service team and Account Managers, ensuring seamless communication and support
Partner with the commercial team to provide critical product, order, and delivery insights, helping them optimize account management and customer service strategies
Ensure that Account Managers receive timely updates on order fulfillment, inventory shortages, and logistics concerns
Assist in addressing customized customer needs, including special order modifications, shipping requests, and return processing
Operational Efficiency & Continuous Improvement
Oversee order management, inventory tracking, and shipment processes to ensure smooth and efficient operations
Implement and track key performance indicators (KPIs) such as response time, order accuracy, issue resolution efficiency, and customer satisfaction
Collaborate with warehouse, logistics, supply chain, and finance teams to streamline operations, reduce lead times, and enhance on-time delivery performance
Identify common customer challenges and work with cross-functional teams to develop preventive solutions
Reporting & Performance Tracking
Prepare regular reports on team performance, order fulfillment, and customer service metrics
Analyze customer feedback and order data to identify trends, uncover service challenges, and implement improvements
Leverage reporting insights to enhance service levels, minimize order errors, and improve customer communication
Customer Experience Strategy
Implement strategies to improve customer retention and satisfaction, with a focus on order fulfillment, inventory management, and delivery accuracy
Identify pain points in customer service processes and drive improvements through process optimization, better communication, and technology enhancements
Develop and oversee customer service onboarding and training programs to equip CSRs with the skills and knowledge necessary to excel
Encourage continuous professional development, ensuring the team stays ahead of industry trends and service best practices
What you'll bring
Education & Experience
Bachelor's degree in Marketing, Business, or Communications preferred
Minimum of 5 years of experience in customer service / sales support management or a related field
Proven leadership experience, with a track record of mentoring, motivating, and developing high-performing teams
Experience working in a fast-paced distribution or logistics environment
Skills & Competencies
Exceptional leadership and interpersonal skills, with the ability to inspire, develop, and manage a team effectively
Strong communication skills, capable of working with internal and external partners, vendors, customers, and executives
Ability to prioritize, multitask, and drive continuous process improvements
Analytical mindset, using data to drive decision-making and optimize customer service operations
Proficiency in customer service software, CRM systems, and Microsoft Office Suite (Excel, Word, PowerPoint)
What we offer
Competitive annual salary
Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
PTO plan with company paid holidays
401K with employer contribution
An employee-centric company that values and truly appreciates our most important asset: You!
About Allied Wire & Cable (AWC)
Allied Wire & Cable was founded in 1987 and acquired by GCG in 2021. We are a market-leading, value-added distributor of wire and cable-based connectivity and industrial automation solutions. We proudly serve the industrial OEM, factory automation, communications, and building technology markets.
About GCG
Customer Service Manager - Collegeville, PA
Customer Service Supervisor Job 194 miles from Salisbury
GCG Connectivity and Power Solutions (CPS) is currently seeking a Customer Service Manager to join our growing team! As our Customer Service Manager, you will lead a team of Customer Service Representatives (CSRs) who provide essential support to our commercial team and customers. In this role, you will be responsible for ensuring operational efficiency, optimizing customer service processes, and maintaining high customer satisfaction levels in a fast-paced, logistics-driven environment.
Your leadership will drive seamless communication between customers and internal teams, resolving inquiries related to product shipments, order fulfillment, inventory management, and service escalations. You will also focus on continuous process improvement, leveraging data-driven insights to enhance service efficiency and customer experience.
If you thrive in a dynamic distribution environment, excel at leading high-performing teams, and are passionate about delivering an exceptional customer experience, we encourage you to apply!
**This role offers a hybrid work arrangement after initial training. Position available in Collegeville, PA.**
**What you'll do**
**Team Leadership & Management**
+ Lead and supervise a team of Customer Service Representatives (CSRs) to ensure high-quality service and performance in a time-sensitive, fast-paced distribution environment
+ Set clear performance goals, monitor progress, and provide regular feedback and coaching to enhance team capabilities
+ Provide ongoing training and development to improve product knowledge, problem-solving skills, and proficiency in handling distribution-related customer inquiries
+ Ensure adequate staffing coverage during peak periods, balancing schedules to maintain top-tier service levels
+ Foster a collaborative, customer-centric team culture, encouraging effective communication, problem-solving, and professional growth
**Customer Support & Issue Resolution**
+ Act as the primary escalation point for complex customer issues such as product shortages, shipping delays, and inventory discrepancies
+ Oversee resolution of service-related concerns by collaborating with the commercial team, functional teams, and customers
+ Ensure prompt responses to customer inquiries regarding order status, product availability, delivery tracking, and returns/exchanges
+ Proactively monitor customer orders to prevent fulfillment delays and address any potential concerns
**Collaboration with Commercial & Functional Teams**
+ Serve as the main liaison between the customer service team and Account Managers, ensuring seamless communication and support
+ Partner with the commercial team to provide critical product, order, and delivery insights, helping them optimize account management and customer service strategies
+ Ensure that Account Managers receive timely updates on order fulfillment, inventory shortages, and logistics concerns
+ Assist in addressing customized customer needs, including special order modifications, shipping requests, and return processing
**Operational Efficiency & Continuous Improvement**
+ Oversee order management, inventory tracking, and shipment processes to ensure smooth and efficient operations
+ Implement and track key performance indicators (KPIs) such as response time, order accuracy, issue resolution efficiency, and customer satisfaction
+ Collaborate with warehouse, logistics, supply chain, and finance teams to streamline operations, reduce lead times, and enhance on-time delivery performance
+ Identify common customer challenges and work with cross-functional teams to develop preventive solutions
**Reporting & Performance Tracking**
+ Prepare regular reports on team performance, order fulfillment, and customer service metrics
+ Analyze customer feedback and order data to identify trends, uncover service challenges, and implement improvements
+ Leverage reporting insights to enhance service levels, minimize order errors, and improve customer communication
**Customer Experience Strategy**
+ Implement strategies to improve customer retention and satisfaction, with a focus on order fulfillment, inventory management, and delivery accuracy
+ Identify pain points in customer service processes and drive improvements through process optimization, better communication, and technology enhancements
+ Develop and oversee customer service onboarding and training programs to equip CSRs with the skills and knowledge necessary to excel
+ Encourage continuous professional development, ensuring the team stays ahead of industry trends and service best practices
**What you'll bring**
**Education & Experience**
+ Bachelor's degree in Marketing, Business, or Communications preferred
+ Minimum of 5 years of experience in customer service / sales support management or a related field
+ Proven leadership experience, with a track record of mentoring, motivating, and developing high-performing teams
+ Experience working in a fast-paced distribution or logistics environment
**Skills & Competencies**
+ Exceptional leadership and interpersonal skills, with the ability to inspire, develop, and manage a team effectively
+ Strong communication skills, capable of working with internal and external partners, vendors, customers, and executives
+ Ability to prioritize, multitask, and drive continuous process improvements
+ Analytical mindset, using data to drive decision-making and optimize customer service operations
+ Proficiency in customer service software, CRM systems, and Microsoft Office Suite (Excel, Word, PowerPoint)
**What we offer**
+ Competitive annual salary
+ Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
+ PTO plan with company paid holidays
+ 401K with employer contribution
+ An employee-centric company that values and truly appreciates our most important asset: You!
**About Allied Wire & Cable (AWC)**
Allied Wire & Cable was founded in 1987 and acquired by GCG in 2021. We are a market-leading, value-added distributor of wire and cable-based connectivity and industrial automation solutions. We proudly serve the industrial OEM, factory automation, communications, and building technology markets.
**About GCG**
At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve.
_GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training._
_These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person._
_\#LI- Hybrid_
_\#LI-CF1_
**Job Locations** _US-PA-Collegeville_
**ID** _2024-1575_
**Category** _Customer Service/Support_
**Position Type** _Regular Full-Time_
Customer Service Supervisor
Customer Service Supervisor Job 205 miles from Salisbury
Requirements
Education and Experience:
5 or more years of experience in a Customer Service role in a manufacturing organization with supervisory experience.
GED or High School diploma required.
Bachelor's degree preferred.
Click the “apply” button to be considered for this opening!
HYDAC is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Customer Service Supervisor - New Hope
Customer Service Supervisor Job 222 miles from Salisbury
Perform all activities required to service customers and manages the CSR staff.
Responsibilities
The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.
Supervise and coach CSR staff and ensure compliance with Bank policies and procedures
Maintain primary responsibility for settlement of vault cash, ATM, night deposits, and all cash needs of the branch in accordance with Bank policies and procedures.
Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.
Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.
Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending
Open personal and business accounts adhering to all Bank policies and procedures when opening accounts.
Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns
Organize work to facilitate a timely and accurate balancing of transactions at the end of the day.
Provide outstanding customer service while exhibiting a professional demeanor at all times.
Utilize the customer relationship management system to document customer conversations and send referrals to other departments. Encourage direct reports to utilize system.
Responsible for operations and compliance items such as CTR's, cash audits, cash box difference monitoring and offline balancing.
Conduct wire transfers and supervisor overrides as needed following the proper procedures
Perform related duties as required.
Qualifications
Education and Experience
High School diploma or equivalent required; Associate's or Bachelor's degree preferred
Minimum 2 years' banking experience or relevant work experience
Skills and Competencies
Knowledge of Bank products and services
Excellent customer service skills
Ability to interact well with Team members and customers
Supervisory and coaching skills
Strong attention to details and accuracy
Basic computer skills
Ability to multi-task and remain organized
NMLS preferred
Ability to use sound judgment when making decisions on behalf of the Bank
Customer Service Supervisor
Customer Service Supervisor Job 215 miles from Salisbury
The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.
Principal Duties:
Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
Provide direction, motivation, and coaching for associates during the shift.
Ensure the 24/7 execution of all customer service programs and processes.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
Complete cash and lottery processes.
Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
Check in vendors.
Recognize associates and celebrate accomplishments.
Essential Functions:
Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Excellent relationship building and leadership skills
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem solving techniques
Proven self-starter with demonstrated ability to make decisions
Ability to learn and utilize the store's technology
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks
Basic Qualifications:
High School Diploma or GED equivalent
Ability to work 35 - 40 hours per week
Experience effectively implementing change and demonstrated results in execution
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
Experience training, sales building, management of expenses, and food service menu planning
Experienced in all areas of store operations, including foodservice
Experience leading, developing and selecting teams preferred
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at ************ or **************.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Support Services Supervisor
Customer Service Supervisor Job 227 miles from Salisbury
Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? Labcorp is seeking a **Support Services Supervisor** to join our team in **Raritan, NJ** . In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at Labcorp: "Improving Health, Improving Lives"
**Work Schedule:** Tuesday - Saturday (12:00am - 8:30am) potential weekend coverage.
**Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (************************************************************** **.**
**Job Duties/Responsibilities**
+ Supervise the day to day operations of the department
+ Assist with preparation of laboratory specimens for analysis and testing
+ Directly supervise, train, and mentor non-technical personnel of the department
+ Monitor daily workflow in the lab and schedule adequate coverage
+ Responsible for ensuring all shifts in the department are properly staffed
+ Research and resolve any production errors while escalating when necessary
+ Engage in continuous process and service level improvements
+ Perform quality assurance checks to ensure efficiency and accuracy
+ Prepare and maintain Quality Assurance records and documents
+ Meet regularly with direct reports to provide coaching and feedback for their development
+ Responsible for administering and managing policies and procedures
+ Process and maintain payroll and personnel files
+ Perform administrative duties as needed
**Requirements**
+ High school diploma or equivalent
+ Associate's degree or higher is preferred
+ 3 years of relevant experience; preferably in a clinical laboratory
+ Prior supervisory or leadership experience is preferred
+ Familiarity with laboratory operations as well as policies and procedures is preferred
+ Strong computer skills and working knowledge of Microsoft Office
+ Excellent communication skills; both written and verbal
+ High level of attention to detail with strong organizational and prioritization skills
+ Strong critical thinking skills with the ability to make decisions in a fast paced environment
+ Ability to handle the physical requirements of the position
**_If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!_**
**Labcorp is proud to be an Equal Opportunity Employer:**
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility (Disability_*****************) .
For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .
Winner's Circle - Customer Service
Customer Service Supervisor Job 199 miles from Salisbury
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $13 - $14 per hour
Salary Range:
13
-
14
We are an equal opportunity employer and participate in E-Verify in states where required.
Support Services Supervisor
Customer Service Supervisor Job 227 miles from Salisbury
Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? Labcorp is seeking a Support Services Supervisor to join our team in Raritan, NJ. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at Labcorp: "Improving Health, Improving Lives"
Work Schedule: Tuesday - Saturday (12:00am - 8:30am) potential weekend coverage.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Duties/Responsibilities
Supervise the day to day operations of the department
Assist with preparation of laboratory specimens for analysis and testing
Directly supervise, train, and mentor non-technical personnel of the department
Monitor daily workflow in the lab and schedule adequate coverage
Responsible for ensuring all shifts in the department are properly staffed
Research and resolve any production errors while escalating when necessary
Engage in continuous process and service level improvements
Perform quality assurance checks to ensure efficiency and accuracy
Prepare and maintain Quality Assurance records and documents
Meet regularly with direct reports to provide coaching and feedback for their development
Responsible for administering and managing policies and procedures
Process and maintain payroll and personnel files
Perform administrative duties as needed
Requirements
High school diploma or equivalent
Associate's degree or higher is preferred
3 years of relevant experience; preferably in a clinical laboratory
Prior supervisory or leadership experience is preferred
Familiarity with laboratory operations as well as policies and procedures is preferred
Strong computer skills and working knowledge of Microsoft Office
Excellent communication skills; both written and verbal
High level of attention to detail with strong organizational and prioritization skills
Strong critical thinking skills with the ability to make decisions in a fast paced environment
Ability to handle the physical requirements of the position
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.
For more information about how we collect and store your personal data, please see our Privacy Statement.
Supervisor, Mechanical Services (3rd Shift)
Customer Service Supervisor Job 199 miles from Salisbury
Job Summary: Supervises and coordinates activities Technical Operations at the Macungie Site engage in setting up, installing, repairing, and maintaining packaging machinery performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Directs mechanics in the clean, setup, and maintain and dismantle, assemble, and install packaging machines and related machinery. Interprets company policies to workers and enforces safety regulations. Interprets specifications and job orders to workers and assigns duties. Maintain files on storing of all machines, machine set-up, repairs, machine parts, and tooling when not in use. Interprets specifications, blueprints, and job orders to workers, and assigns duties. Requisitions and keeps supply of spare parts. Confers with other supervisors to coordinate activities of individual departments. Provides leadership in mechanical skill and workmanship. In conjunction with Lead Mechanics, trains mechanics on operation of equipment, good manufacturing practices, safety regulations, waste reduction, work, and production standards. Recommends measures to improve production methods, equipment performance, and quality of product. Responsible for initial machine set-up and approval of the packages; ensuring that they meet the necessary quality control standards specified on the order. Directs and assist mechanics engaged in dismantling, cleaning, assembling, and installing packaging machinery. Maintains PM schedules using a CMMS system. Provide daily reports of day-to-day activities and repairs for all 3 shifts. Provide Monthly reports for Calibrations and PM. Provide support for technical solutions that can assist with ongoing continuous improvement efforts and solutions identified as part of an ongoing CAPA effort. Support the validation of packaging processes from the development and execution of FAT, SAT, I/OQ. Become the subject matter expert through training, technical knowledge of the machine/equipment parameters, capabilities, and final product design / functional requirements. Working experience in Mechanical and Electrical troubleshooting including fuse testing, motor and relay replacement, and robotic component handling systems, PLC controllers, setup and adjustment of online printing, barcode scanning, and OCR/OCV vision equipment. Participation in establishing technical data, interpretation of mechanical and electrical functions, comprehensive discussions with production mechanics, engineers, equipment operators, manufacturers' representatives, and supplemental training courses.
SUPERVISORY RESPONSIBILITIES Directly supervises up to 15 Mechanics over three shifts. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE Associate degree (A. A.) or equivalent from two-year college or technical school. A thorough knowledge of packaging machinery including, or 10+ years experience in a packaging environment with 7+ years experience as a working mechanic and minimum of 3 yrs. in Supervisory / Lead role .
LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to stand, walk, reach with hands and arms, and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to risk of electrical shock. The employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate. Overtime and weekend work required.
Full Time - Merchandising Service Associate - Day
Customer Service Supervisor Job 204 miles from Salisbury
Your Impact at Lowe's As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's store. If you want to build eye-catching displays and implement strategies that showcase in-demand products, you'll enjoy working with our Merchandising Services Team.
How We Support You
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules.
Keep your weekends free with a set weekday schedule. *
Make your well-being a priority with multiple top-tier health insurance options.
Explore educational opportunities with Lowe's tuition assistance program.
Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
Gain extra savings with a 10% Associate Discount.
Learn new trade skills with our Track to the Trades program.
For information about our benefit programs and eligibility, please visit *************************************** .
*Live Nursery MST Associates may be required to work weekend shifts.
Your Day at Lowe's
As a Merchandising Services Associate, you ensure our store's signage, pricing information, and displays are accurate so merchandise is easy to locate. You create product displays that are safe, clean, visually appealing, and easy for customers to access.
While most of your time will be spent on activities that don't involve customer interaction, you may be expected to engage with customers when the opportunity arises. You'll be expected to listen to customers and answer questions, communicate product or warranty information, and assist in locating or handling merchandise.
Key Responsibilities
Complete merchandising resets and service-related projects according to Lowe's specifications and provide proof of completion for assigned tasks
Verify buyback items and ensure they are pulled, prepped, and ready for shipping
Update/validate wayfinding and product location signage, as well as digital maintenance of this information throughout the store
Confirm product pricing information is clearly visible and replace any missing price labels
Help drive add-on sales by staging clearance products, sorting products in proper locations, and ensuring displays are placed appropriately throughout the store
Repair/replace damaged or missing items, including signage, merchandise and displays.
Communicate project priorities, schedule, and needs with Merchandising Services Team and Manager
Analyze metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders
Complete other duties as assigned
Minimum Qualifications
Read, write, and perform basic arithmetic (addition and subtraction)
Ability to hear, listen, and to communicate verbally with others
Utilize web-based computer programs to accomplish assigned tasks
Ability to sit and stand for long periods of time
Minimally lift 25lbs unassisted or over 25lbs with or without accommodation
Preferred Qualifications
Lowe's sales floor experience
Experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
Experience operating power equipment such as lifts, order pickers, and similar equipment
Working knowledge of essential tools (e.g., hand tools, drills, saws, etc.)
Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.
Travel Requirements
This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.
Working Conditions
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.
Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
#Full time RequiredPreferredJob Industries
Retail
Pipeline Service Manager
Customer Service Supervisor Job 229 miles from Salisbury
Join Our Team as a Maintenance Manager - Drive Operational Excellence!
What you will be doing:
We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical aspects of this 221-unit community meet both the company standards and applicable laws. As the Maintenance Supervisor, you will:
Interview, hire and train new team members.
Develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution.
Mentor and guide maintenance technicians to increase their overall knowledge base and skill set.
Provide expert knowledge and troubleshooting in areas such as HVAC, electrical, plumbing, pool maintenance, carpentry, dry walling, exterior structure, and appliance repair.
Be accountable for establishing and preparing a 24 hour on-call schedule for your team, and you must personally always be available in the event of snow and ice or other on-site emergencies;
Partner with office staff to provide exceptional service and follow-up to our residents on any maintenance issues that may arise.
Manage and organize inventory of all maintenance materials.
Establish a preventive maintenance schedule, make ready schedule and general work order schedule for team.
Regularly inspect community buildings, including vacant units.
Planning, assigning and directing work of maintenance team.
What we'll expect from you:
Active and valid driver's license and a personal vehicle.
Live within a 30-minute commute of the properties.
HVAC/EPA/CFC Certification required.
One-year certificate, 5+ years of related experience, or equivalent education and experience.
Must successfully pass a criminal background check and drug screen.
Benefits of Employment:
Pay Range: $28.00 - 33.00/hr
Up to 100% Rent Discount
Property Staff Shared Renewal Commissions - paid monthly
$300 Morgan Essentials - paid quarterly
On-call Appreciation, $15/day for holding the on-call phone
Employee referral payment program (Up to $750)
Education/Tuition Reimbursement Program
Medical, Dental, and Vision benefits
Life/AD&D Insurance
Long- and short-term disability
Retirement Plan - 401(k) Plan with company match
Generous paid time off, including 10 holidays per year and sick leave
Employee Assistance Program
Additional employee discounts available!
#AC6149
If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 350 apartment communities and over 95,000 units located in 20 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.
Support Services Supervisor
Customer Service Supervisor Job 227 miles from Salisbury
Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? Labcorp is seeking a Support Services Supervisor to join our team in Raritan, NJ. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at Labcorp: "Improving Health, Improving Lives"
Work Schedule: Tuesday - Saturday (12:00am - 8:30am) potential weekend coverage.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Duties/Responsibilities
* Supervise the day to day operations of the department
* Assist with preparation of laboratory specimens for analysis and testing
* Directly supervise, train, and mentor non-technical personnel of the department
* Monitor daily workflow in the lab and schedule adequate coverage
* Responsible for ensuring all shifts in the department are properly staffed
* Research and resolve any production errors while escalating when necessary
* Engage in continuous process and service level improvements
* Perform quality assurance checks to ensure efficiency and accuracy
* Prepare and maintain Quality Assurance records and documents
* Meet regularly with direct reports to provide coaching and feedback for their development
* Responsible for administering and managing policies and procedures
* Process and maintain payroll and personnel files
* Perform administrative duties as needed
Requirements
* High school diploma or equivalent
* Associate's degree or higher is preferred
* 3 years of relevant experience; preferably in a clinical laboratory
* Prior supervisory or leadership experience is preferred
* Familiarity with laboratory operations as well as policies and procedures is preferred
* Strong computer skills and working knowledge of Microsoft Office
* Excellent communication skills; both written and verbal
* High level of attention to detail with strong organizational and prioritization skills
* Strong critical thinking skills with the ability to make decisions in a fast paced environment
* Ability to handle the physical requirements of the position
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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