Account Executive - Customer Success
Customer Service Supervisor Job 15 miles from Piscataway
Doceree is the leading Global network for HCP-only programmatic messaging, reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology.
We are a Series B start-up backed by top VCs: Creaegis, Eight Roads Ventures and F-Prime Capital. Our Best Place to Work certifications reflect a dynamic team of individuals driven by an unwavering passion to make a meaningful impact on the world through ground-breaking technology. We are seeking exceptional, ambitious, and multifaceted teammates ready to join us on this thrilling mission. Are you ready to be part of something extraordinary?
What You'll Do
Are you passionate about building relationships and helping clients achieve their goals? Join our Customer Success team as an Account Executive and play a crucial role in transforming the AdTech space! You'll have the opportunity to work with a diverse range of clients, help them unlock the full potential of Doceree's solutions, and grow your career in a supportive and exciting atmosphere!
Client Support, Satisfaction & Retention: be the trusted ally for our clients, building and nurturing strong relationships and understand their needs, goals and challenges, enhancing customer satisfaction and retention
Customer Onboarding: support the team in ensuring customers have a seamless and positive experience
Customer Feedback: collaborate effectively with internal stakeholder to provide valuable insights and feedback as the voice of the customer
Product Adoption: become an expert champion Doceree's suite of products and solutions, guiding clients to maximise their usage and benefit
Issue Resolution: be a problem-solver and quickly identity and address any issues or concerns clients may have, collaborating with internal teams to deliver effective solutions
Who You Are
1+ years of experience in an account management, customer success or similar within the AdTech industry
Strong enthusiasm for learning and adopting new technologies, staying updated with the latest trends in AdTech and digital media space, and applying them to enhance client success
Self-motivated and results-driven, with a passion for helping clients succeed
Exceptional interpersonal and communication skills, with the ability to connect and build trust with clients
Excellent problem-solving abilities and a proactive approach to addressing challenges
Ability to manage multiple accounts and projects with strong organisational and time management skills
Adaptable and able to thrive in a dynamic, fast-paced environment
Bachelor's degree
Benefits
Competitive salary and bonus plan
Stellar health care plan options for you and your family (Medical, Dental & Vision)
401K + 4% Matching
Generous PTO, vacations & sick leave
Extensive paid parental/maternity leave
Team events
At Doceree, we know that our Company's strength lies in the diversity of our employees. Doceree is proud to be an Equal Opportunity Employer and we provide equal employment and advancement opportunities to all individuals, regardless of their race, colour, national origin, religion, sex, parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.
Manager, Paid Social - Pharma Experience
Customer Service Supervisor Job 28 miles from Piscataway
KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn ‘action' into ‘outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3 and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at ****************
Position Summary
Who you are: A passionate and driven paid social professional, you excel at translating the digital strategy set at the senior level into daily tactical execution. You're ready to challenge the norm to produce world-class paid social campaigns for high profile brands and take pride in your ability to clearly articulate the outcomes of the tactics and the strategy to the client as the day-to-day client lead. You thrive in a multi-functional role and enjoy training and coaching team members to ensure flawless tactical execution.
Responsibilities
· Responsibilities will be across social media platforms such as Facebook, Instagram, Pinterest, SnapChat, Twitter, LinkedIn, TikTok and Reddit
· Responsible for overseeing Paid Social Senior Specialists, Specialists and Associates on the team and owning their career development
· Developing and overseeing optimizing, and maintaining paid social campaigns for clients, including coordination of assets between creative agencies and budget management
· Developing, executing, and testing across campaign variables that create client-specific insight and feed future successions of testing
· Maintaining and optimizing client campaigns to improve overall performance against pre-determined benchmarks on an ongoing basis
· Understanding client goals and how to maximize those measures of success through tactical strategies and technologies
· Brainstorming and researching new first to market ideas including new betas and opportunities with our partners.
· Strong familiarity with 3rd-party tracking vendors and integrating with social platforms
Required Skills & Experience
· Substantial experience in account management, planning, and/or performance media experience
· Strong working understanding of the Paid Social platforms, including major players and supporting technology Facebook Ad Manager, Twitter Ads, etc.
· Demonstrable experience working with multiple partners, on enterprise level paid social media accounts with diverse budget levels and objectives
· Proven ability to understand high-level client goals and how they translate into paid media strategy when applied via online technologies
· Ability to effectively communicate processes and tactics to clients, peers, and junior members of the team
· Excellent written and verbal communication skills
· KINESSO does not require candidates to have a college degree
Desired Skills & Experience
· Agency experience strongly preferred
· Detail and process oriented, with the ability to multitask and prioritize tasks based on client objectives
· Time management skills
We See You
At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.
We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.
We See You at IPG Mediabrands.
Wage and Benefits
We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days.
We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award.
The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.
Employment Transparency
It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.
Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.
For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email accommodation@mbww.com.
About IPG Mediabrands
IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world's most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at ***********************
Customer Success Specialist
Customer Service Supervisor Job 28 miles from Piscataway
The Customer Success Specialist is the first point of contact for new customers and plays a pivotal role in ensuring a smooth and successful transition to the company's SaaS platform. This role focuses on understanding customer goals, providing guidance, and setting them up for long-term success by delivering an exceptional onboarding experience.
The ideal candidate is highly organized, customer-focused, and has a passion for technology and building relationships.
Key Responsibilities
Onboarding Management:
Guide new customers through the onboarding process, including account setup, product training, and initial implementation.
Develop and execute tailored onboarding plans based on customer goals, industry, and use cases.
Ensure customers are effectively introduced to the features and value of the SaaS platform.
Relationship Building:
Establish strong relationships with customers, ensuring they feel supported and confident in using the platform.
Act as the primary point of contact during the onboarding phase.
Gather feedback from customers to improve the onboarding experience and address potential challenges proactively.
Collaboration with Internal Teams:
Work closely with Sales, Product, and Customer Success teams to align onboarding processes with customer needs.
Provide insights to the Product team about common customer pain points and feature requests.
Partner with Technical Support teams to resolve onboarding issues efficiently.
Metrics and Reporting:
Track and report onboarding progress and customer satisfaction metrics.
Monitor key performance indicators (KPIs) such as time-to-value, onboarding completion rates, and churn risk.
Identify opportunities for improving onboarding processes and reducing customer ramp-up time.
Skills & Qualifications
Education: Bachelor's degree in Business, Communication, Technology, or a related field (preferred).
Experience:
2+ years in customer success, onboarding, or implementation roles, ideally in SaaS or technology.
Experience working directly with customers to deliver product training or technical support.
Technical Skills:
Proficiency in SaaS tools and platforms (e.g., CRM systems, Salesforce).
Ability to quickly learn and explain complex software features.
Soft Skills:
Exceptional communication and interpersonal skills.
Problem-solving mindset with the ability to anticipate and address customer challenges.
Strong organizational skills and attention to detail.
Key Competencies
Customer-centric approach with a focus on delivering value.
Strong project management and time management skills.
Ability to work collaboratively in cross-functional teams.
Analytical mindset to identify trends and opportunities for improvement.
Customer Relationship Specialist
Customer Service Supervisor Job 28 miles from Piscataway
Enhance Connections: Customer Relationship Specialist Wanted!
Are you skilled at building strong relationships and ensuring customer satisfaction?
We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.
Responsibilities
Develop and maintain strong relationships with key clients and customers
Serve as the main point of contact for customer inquiries
Identify opportunities to upsell and cross-sell products or services
Coordinate with internal teams to fulfill customer needs
Participate in team workshops and career development initiatives
Monitor customer satisfaction and implement improvement strategies
Qualifications
Excellent communication and interpersonal skills
Proven ability to build and maintain professional relationships
Strong problem-solving and negotiation abilities
Proficiency in CRM software and MS Office Suite
Bachelor's degree in Business, Marketing, or related field
Previous experience in customer relations or account management
Benefits
Career advancement and professional development programs
Collaborative team environment focused on customer success
Access to workshops and continuous learning opportunities
Ready to make an impact as a Customer Relationship Specialist? Apply today!
Customer Service Specialist
Customer Service Supervisor Job 28 miles from Piscataway
Elevate Customer Satisfaction: Customer Service Specialist Wanted!
Are you an experienced customer service professional seeking a new challenge?
We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career.
Responsibilities
Provide expert assistance to customers with complex inquiries
Troubleshoot and resolve customer issues efficiently
Maintain detailed records of customer interactions
Develop and update customer service and sales protocols
Train and mentor junior customer service staff
Coordinate with teams across the US to ensure consistent service
Participate in workshops and career development initiatives
Qualifications
Proven experience in customer service roles
Excellent communication and problem-solving skills
Proficiency with customer service software and CRM systems
Ability to handle challenging situations with professionalism
High school diploma; bachelor's degree preferred
Leadership skills and experience training others are a plus
Benefits
Opportunities to work with clients nationwide
Career advancement and leadership development programs
Collaborative team environment focused on excellence
Access to professional workshops and continuous learning
Ready to take your customer service career to the next level? Apply today!
Customer Happiness Manager (Education)
Customer Service Supervisor Job 28 miles from Piscataway
About NORY:
NORY is the premier STEM camp provider in NYC and Boston, enriching the learning journey of 4000+ children annually through immersive and hands-on learning experiences. Our mission is to nurture young risk-takers, problem solvers, and empathetic leaders. Discover more about our mission and program:
Instagram: bit.ly/noryi
Summer Camp Video: bit.ly/noryvideo1
Job Description:
Our 9000+ families are passionate about the future of education. Nurturing this community of passionate families is an important and meaningful task. The keyword for this position is “relationship.” Beyond providing the support our families need, we want to build a long-term relationship with each of them so their parenting journey grows with us. Additionally, this position will help the team improve the quality of our program through the input we collect from families. This is an entrepreneurial and proactive role that can create a massive impact on our families and team.
Responsibilities:
Communicate with customers via phone, email and chat to provide support and build lasting relationships
Handle customer-related administrative duties: data entry and reporting, assisting with programming and scheduling
Nurture the community of the NORY families through your creative initiatives beyond regular communications such as newsletters
Assist with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements
Hire, train, and manage an additional team member to delegate the responsibilities above.
Qualifications:
Empathetic problem solver with excellent written and verbal communication skills.
Skilled at building long-term relationships and proactive in improving processes.
Purposeful and driven, passionate about achieving results and making an impact.
Positive attitude, solution-oriented mindset, and accountability in commitments.
Open to feedback, continuously learning, and a team player who values empathy and compassion.
At least 5 years of experience in customer support or marketing.
Extensive experience in the NYC parenting or education market is a plus.
Cultural Fit:
We are searching for professionals who are not just skilled but also deeply align with our core values. At NORY, our 'Ways of Being' guide everything we do:
We are purposeful in our actions, always asking "why" to cultivate inner motivation.
We ask "how to make it work" before wondering "if it will be possible."
Our decisions are grounded in data and logic.
We are accountable and disciplined.
We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth.
We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses.
We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion.
If these values speak to you, see how you align with our complete 'Ways of Being' at ******************
To Apply:
Please share your resume and your response to the below prompt to: *************
-Describe the skills and experience you bring that align with the requirements of this position and would contribute to your success in the role.
Compensation
$70,000 - $87,000 annual salary
Benefits
Health, Dental, and Vision Benefits
401K + Matching Program
PTO Program
Paid Holidays
NORY, Inc. is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sexual orientation, gender, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws.
PWM Registered Client Service Associate
Customer Service Supervisor Job 28 miles from Piscataway
Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client
experience through an elevated standard of care. The Registered CSA assists with the development and
growth of business through engaging and utilizing the full capabilities of the firm. This is a key role that
requires an understanding of firm policies, procedures and firm capabilities in order to deliver the full
firm to clients.
DUTIES and RESPONSIBILITIES:
CLIENT SUPPORT
Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current
Identify and assist with Firm services and solutions that support clients' needs including banking products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile
Confirm authorization and authenticate client when processing requests
Onboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk, processing money movement transactions and handling estate needs as examples
Input orders at the direction of clients and/or Financial Advisor(s), discuss reinvestment options and corporate actions with clients at the direction of Financial Advisors
Prepare financial plans, client reports, and other materials for client meetings
Review and take appropriate action on client account alerts
OTHER
Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model
Support the team's marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars
Actively engage in available training and education programs - including firm strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted/monthly field service professional and/or training calls
Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance
Proactively participate in firm initiatives directed by local management
Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial Advisors
Qualifications - External
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
Education and/or Experience
Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
Two or more years of industry experience preferred
High School Diploma/Equivalency
College degree preferred
Knowledge/Skills
Strong industry, product, and branch procedures knowledge
Exceptional writing, interpersonal and client service skills
Detail oriented with superior organizational skills and ability to prioritize tasks
Strong computer skills and knowledge of Microsoft Office products
Team player with the ability to collaborate with others
Ability to work in a fast-paced, evolving environment
Goal oriented, self-motivated and results driven
Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
Reports to:
Business Service Officer
Morgan Stanley
EOE committed to diversifying its workforce.
M/F/D/V
Expected base pay rates for the role will be between $33,280 and .$85,0000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Customer Success Specialist
Customer Service Supervisor Job 28 miles from Piscataway
The Firm:
We are a leading global provider of credit intelligence, data, and analytics. For 12 years, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on us to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
Working with Us:
We hire growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values - Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel - define an organizational ethos that's as high-performing as it is human. Among other perks, our employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.
Role
The Customer Success Specialist will be responsible for increasing user adoption, driving retention rates, promoting processes, and developing relationships within the advisory space, while also helping support the wider team. The Customer Success Specialist will possess strong communication, relationship-building, and problem-solving skills.
This is a hybrid role (3 days in office per week), located in our New York office in Flatiron.
Responsibilities
Become an expert on our platform with a strong understanding of our products, services, and the credit investing market
Develop key relationships, drive usage, and reach with a wide range of subscribers through understanding each persona's different workflows, educating them with best practices on how to use the service, gathering feedback, and providing updates on new functionalities, databases, and products
Lead onboarding and implementation efforts for new subscribers and provide support to first-year customers to prevent churn
Monitor account health across a book of advisory accounts, identifying at-risk accounts and providing dedicated coverage alongside the account management team ahead of the renewal
Leverage existing customer relationships and expand the network of relevant contacts within each account to become the partner of choice for their needs
Proactively strategize outreach efforts through emails, phone calls, and in-person meetings
Act as the voice of the customer when collaborating with various internal teams across sales, editorial, product, and tech to ensure our clients' needs are met
Work closely with the sales team to develop account plans, monitor our client's platform usage, and share findings from client interactions, including but not limited to relaying new firm knowledge and potential expansion opportunities to ensure customer growth
Requirements
Bachelor's degree, preferably in business, finance, or a related field
1+ years of working experience in a customer-facing role, ideally in financial services or with subscription-based services
Excellent written and verbal communication skills
A self-starter who is diligent and organized but adaptable
Demonstrated interest in financial services and learning the credit markets
We consider a range of factors in connection with compensation decisions, including experience, skills, location, and our business needs and limitations. As a result, compensation may vary within and across similar roles and positions. Please note that the salary range information below is a good faith estimate for this position and actual compensation for any individual may fall outside this range if warranted by the circumstances applicable to that individual. If we identify a role that would be suitable for a broader range of skills and experience such that we would consider hiring at multiple levels then the range listed below may reflect that breadth.
The salary range estimate for this position is $65,000-$75,000.
The actual compensation will be at the firm's sole discretion and will be determined by the aforementioned and other relevant factors. This position is eligible for a performance-based annual bonus.
Operations Client Service Associate
Customer Service Supervisor Job 28 miles from Piscataway
Client Services Representative
TradeZero America, a growing broker dealer in the fintech space is seeking an experienced Brokerage Operations Specialist for its New York office. The employee will report to the Senior Margin Analyst. The primary responsibility will be to assist with managing retail clients day-to-day margin requirements. The candidate must be fully knowledgeable of:
- FINRA and SEC guidelines, rules and regulations
- Reg T margin requirements
- Pattern Day Trading rules
- Corporate Actions
- Trade settlement / Trade Corrections
- Order management system(s)
- Trade Analytics
The candidate will also cross-functionally with other teams at the company, specifically with engineers / dev teams.
3+ years experience
FINRA series 7 a must
FINRA series 24 to be taken in a timely manner
FINRA series 99 (not required but will be considered)
About the Company
“Built By Active Traders, For Active Traders”
, TradeZero was founded in 2015 by a team that leveraged decades of collective operating and trading experience to build a next-generation trading platform tailored to the needs of the ever-growing community of sophisticated traders.
With its core offerings of U.S. equities, equity options, and its proprietary Short Locate Services (U.S. patent pending), TradeZero serves both domestic and international active traders, representing a robust and growing total addressable market.
Operations Specialist (Level III)
Customer Service Supervisor Job 23 miles from Piscataway
Job Description:- Administrative Associate
Required Skills
Top 3 Skills:
1. Administrative Services
Documentation
Prepares meeting minutes and related meeting documents
Characteristics of a top performer:
Must be able to work as a team and independently.
Required Education:
Preferred Skills:
1. Calendar management
Note: Please share your updated resume if you like to submit your profile.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Service Manager
Customer Service Supervisor Job 24 miles from Piscataway
Service Manager's duties are to ensure that all efforts are scheduled and coordinated related to projects and all service work. This position is responsible for managing the Service Technicians including time and labor management, reviews and evaluations and personnel matters. Service Operations Manager's responsibilities include working closely with the Application Specialist to prepare comprehensive action plans, including resources and timeframes for projects. Coordinate with other departments/employees to ensure all aspects of each project are compatible to ensure deliverables fall within the applicable scope. Perform various coordinating tasks along with administrative duties, like maintaining and overseeing service work documentation.
Primary Responsibilities:
• Time and Labor Management of Service Tech Team. *
• Review and approve all Field Tech Team PTO request, Expenses, Timesheets.*
• Review and manage all service work paperwork and system requirements. *
• Approval of Service One and Call out orders in NetSuite. *
• Working with planning with confirming dates of materials. *
• Review/Evaluation of Service Tech Team. *
• Coordinate with Field Service Supervisor on regular basis.*
• Handle Personnel Matters related to Service Tech Team. *
• Lead systems training for Service Tech Team
• Create, maintain and update service schedule
• Break projects into planned actions and collaborate with others to establish timeframes
• Assign tasks to internal teams
• Work with project procurement management team
• Monitor project progress and handle any issues that arise
• Act as the point of contact and communicate project status to all participants
• Work with the Application Specialist or Project Manager to eliminate blockers
• Acquire all appropriate legal paperwork (e.g. contracts, insurance, and terms of agreement)
• Create and maintain comprehensive project documentation
• Ensure standards and requirements are met through conducting quality assurance checks
• Track project and technician performance, specifically to ensure the successful completion of short- and long-term goals
• Use and continually develop leadership skills
Qualification/Knowledge/Skills Required:
• College Degree preferred or Equivalent of work experience
• Supervisory skills
• Technical Aptitude
• Communication Skills
• Organizational Skills
• Computer Skills
• Proven work experience as a Project Coordinator or similar role
• An ability to prepare and interpret schedules and step-by-step action plans
• Solid organizational skills, including multitasking and time-management
• Strong teamwork skills
Client Service Associate
Customer Service Supervisor Job 16 miles from Piscataway
Jacobs Levy Equity Management, an institutional asset manager located in Florham Park, NJ, is seeking an energetic, dynamic individual to work in our Client Service and Business Development Group. This professional will prepare client, consultant, and prospective client reports, analyses, questionnaires, and RFPs.
Responsibilities include:
Produce client, consultant, and prospective client reports
Assist in preparing and managing RFPs and questionnaires by drafting responses, producing requested data and reports, and assembling detailed support information
Assist in preparing and managing email campaigns
Update and help manage consultant databases
Use third-party portfolio analysis systems to gather data and create reports
Assist in preparing materials for client, consultant, and prospective client meetings
This position requires a skilled professional who has strong analytical skills, shows exceptional attention to detail, and is a good communicator.
Requirements include:
Bachelor's degree, preferably in Finance, Economics, Business, Math or related field
3+ years of related experience in a fast-paced corporate office environment, preferably in the finance industry
Experience with RFPs preferred
Exposure to portfolio and/or performance analysis software a plus
Familiarity with investment performance and portfolio characteristics data
Attention to detail
Strong project and time management skills
Excellent computer skills including Word, PowerPoint, Access, Excel and Outlook
Team-player
Jacobs Levy Equity Management focuses exclusively on managing equity portfolios for institutional clients. We encourage intellectual curiosity and offer a good work/life balance, competitive compensation, and a collegial environment.
Client Services Associate
Customer Service Supervisor Job 18 miles from Piscataway
About the Company
A leading institutional asset management firm located in Livingston, NJ, is seeking a highly motivated and detail-oriented professional to join their Client Service and Business Development team.
About the Role
In this role, you will be responsible for preparing a variety of client-facing documents and reports, supporting RFP processes, and assisting with the development of materials for client meetings.
Responsibilities
Create and maintain reports for clients, consultants, and prospective clients
Assist in the preparation of RFP responses and questionnaires, including drafting content, gathering data, and compiling detailed support materials
Contribute to the development and execution of email campaigns
Manage and update consultant databases
Utilize third-party portfolio analysis tools to gather insights and generate reports
Help prepare presentations and meeting materials for clients and consultants
Qualifications
Bachelor's degree in Finance, Economics, Business, Math, or a related field
Required Skills
At least 3 years of experience in a professional office setting, preferably within the finance industry
Previous exposure to RFPs and related processes preferred
Experience with portfolio analysis and performance data is a plus
Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Access, and Outlook
Strong organizational and time management skills
Ability to work collaboratively in a team-oriented environment
Preferred Skills
The ability to work effectively in a fast-paced environment is essential.
Pay range and compensation package
The firm offers a supportive, intellectually stimulating work environment, competitive compensation, and a healthy work/life balance.
Equal Opportunity Statement
Include a statement on commitment to diversity and inclusivity.
Chemical Laboratory Team Leader
Customer Service Supervisor Job In Piscataway, NJ
We are seeking an experienced and highly skilled Chemical Laboratory Leader to oversee our laboratory operations. The ideal candidate will have a strong background in elemental analysis, laboratory supervision, and compliance with industry quality standards such as ASTM, NADCAP, and AS9100. This role requires both leadership and hands-on technical expertise to ensure accurate testing, compliance with regulatory standards, and continuous improvement in laboratory processes. RELOCATION ASSISTANCE.
Key Responsibilities
Supervise and Lead Laboratory Technicians: Oversee day-to-day activities, provide training, and ensure adherence to laboratory protocols.
Perform Elemental Analysis: Conduct and oversee chemical and elemental testing using advanced analytical techniques (XRF, OES, etc).
Ensure Compliance with Quality Standards: Maintain laboratory operations in alignment with ASTM, NADCAP, AS9100, and other relevant industry standards.
Quality Control & Assurance: Develop, implement, and enforce quality control procedures to ensure accurate and repeatable results.
Process Improvement: Identify opportunities to improve laboratory efficiency, accuracy, and safety.
Documentation & Reporting: Maintain precise records of laboratory analyses, equipment calibration, and test results.
Equipment Maintenance & Calibration: Ensure proper maintenance and calibration of analytical instruments.
Regulatory Compliance: Stay up to date with industry regulations and implement necessary changes in laboratory practices.
Collaboration & Communication: Work closely with other departments, including engineering, quality assurance, and production teams, to support company objectives.
Qualifications & Requirements
Education: Minimum of an Associate's degree. BS in Chemistry or Material Science a plus
Experience: Minimum of 5-7 years of laboratory experience, with at least 3 years in a supervisory role.
Technical Expertise: Hands-on experience with elemental analysis techniques (XRF, OES, etc.).
Industry Knowledge: Familiarity with aerospace, automotive, or manufacturing industries is a plus.
Quality Standards Experience: Strong understanding of ASTM, NADCAP, AS9100, and Other quality control systems include: Leadership Skills: Proven ability to lead and develop laboratory personnel.
Problem-Solving: Proficient in troubleshooting analytical equipment and testing processes.
Attention to Detail: Excellent analytical and organizational skills.
Client Relations Associate
Customer Service Supervisor Job 28 miles from Piscataway
IvyWise is recognized worldwide as the premier global educational consultancy, working with families in over 59 countries to empower students to achieve their personal and academic goals and optimize their admissions outcomes. Through our methodology, proven over the past 26 years, we emphasize the discovery and development of students' passions and abilities. We leverage our unparalleled admissions expertise, concierge customer experience, and proprietary technology to help students aspire, apply and achieve.
Are you dedicated to student success and best-in-class client support? Come join our team! IvyWise is looking for a Client Relations Associate to join our growing Operations Team. The ideal candidate will be an extremely organized, detail-oriented individual who loves working with people. You must have a bachelor's degree, relevant experience in client support, and strong interpersonal and communication skills. Prior experience with selective college admissions, education management, or student counseling preferred.
Responsibilities
Support a roster of college admissions counselors and act as a program manager for all clients working with those counselors through their IvyWise programs
Communicate with students and families on a regular basis to ensure that the IvyWise experience exceeds their expectations
Oversee program pacing and milestones for all assigned students, keep meticulous track of progress, anticipate issues before they arise
Demonstrate strong problem-solving skills to address any client concerns in a proactive manner
Keep client files accurate and current
Oversee counselor reporting of session time and payroll
Keep fully abreast of all college admissions news, trends, and updates
Qualifications
You must be highly organized, timely, detail-oriented, have excellent interpersonal and communication skills and have the natural inclination to think creatively and work independently and in a team environment. The ideal candidate will possess the following:
Bachelor's degree required
A minimum of 1-3 years of relevant experience. Previous experience working in a client facing position a must, and prior experience with selective college admissions or education preferred.
Experience working for an international or luxury brand, or experience working with C-level clients as executive or personal assistant a plus
A dedication to best-in-class service and client experience
Strong written communications skills
Proficiency using SalesForce a plus
Meticulous attention to detail and impeccable editing abilities
An entrepreneurial mindset and the ability to multitask, set priorities, and take initiative
Ability to troubleshoot any issues that might arise confidently and swiftly
Discretion and dedication to protecting the confidentiality of students and families
Resourcefulness, accountability, a thick skin, and a high degree of integrity and ethics
Our students and families are special to us, and we're looking for someone equally special to join our team. If you think you've got what it takes, let us know!
Client Services Associate
Customer Service Supervisor Job 21 miles from Piscataway
About Us:
Bleakley is a leading independent Registered Investment Advisor firm dedicated to providing top-tier financial advice and investment strategies. Our commitment to our clients is matched only by our dedication to our team members.
Job Brief:
We are seeking a highly motivated and detail-oriented Client Service Associate (CSA) to join our team at Bleakley Financial Group. The CSA will play a crucial role in supporting several financial advisors by providing a wide range of administrative and client service tasks as part of an expanding centralized client service division. This position offers the opportunity to work in a dynamic environment and contribute to the firm's success by ensuring efficient operations and exceptional client service.
Responsibilities:
Client Interaction: Serve as the first point of contact for clients, answering phone calls, scheduling, and confirming meetings, and preparing for client meetings.
CRM Maintenance: Responsible for the upkeep and accuracy of client information in the Customer Relationship Management (CRM) system.
Account Management: Handle all aspects of new account paperwork, money movement, and additional paperwork tasks as needed.
Product Support:Assist with Annuity and Insurance paperwork and support marketing initiatives.
Reporting and Analysis: Interact with various platforms and workflows such as custodial portals, Orion Reporting, and Emoney to assist in client onboarding, reporting and related service requests.
Trading Support: Assist with trading activities and maintain familiarity with custodial platforms such as Charles Schwab, Fidelity, Pershing, Goldman Sachs, and LPL.
Project Assistance: Support the management team with various projects during downtime.
Knowledge and Skills
• Enthusiasm for helping clients and other team members
• Excellent communication and interpersonal skills
• Must possess high standards of professional ethics
• Extremely proactive, reliable and success-driven
• Must be detail-oriented, organized and resourceful
• Able to multi-task in a fast-paced environment
• Knowledge of Microsoft Office and Salesforce preferred
• Able to identify, escalate and problem-solve
Education and Experience
Experience: Prior experience in a client service role within a financial advisory or investment firm is preferred. Familiarity with custodial platforms such as Charles Schwab, Fidelity, Pershing, and LPL is a plus.
Education: A bachelor's degree in finance, business, or a related field is preferred.
Plus: Familiarity with key industry platforms and tools, including but not limited to:
Portfolio Management Systems (e.g., Orion, Morningstar).
Financial Planning Software (e.g., eMoney Advisor, MoneyGuidePro).
Customer Relationship Management (CRM) Software (e.g., Salesforce).
Understanding of compliance software relevant to the financial industry.
Right to Revise:
This is not meant to be all-inclusive, and the Company reserves the right to revise this job description as necessary without advance notice.
The statements herein are intended to describe the general nature and level of work being performed by the employee. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer without notice.
Why Join Us:
• Opportunity to play a key role in the growth and success of a leading RIA firm.
• Collaborative and supportive team environment.
• Competitive salary and benefits package.
• Continuous professional development opportunities.
• High end office located in Parsippany NJ with gym on-site.
• Culture activities focused on health & wellness, team collaboration, and employee engagement.
Customer Service Representative
Customer Service Supervisor Job 28 miles from Piscataway
Customer Service & Sales Associate - NYC
Job Type: Full-Time
Are you passionate about customer service and enjoy helping people? Do you thrive in a fast-paced environment where customer service is a top priority? If so, we want to meet you!
What You'll Be Doing:
Provide outstanding customer service to every client
Engage with customers, offering solutions and ensuring a great experience
Represent our brand professionally while delivering excellent customer service
Answer inquiries, resolve issues, and maintain a positive customer service experience
Work closely with a team to achieve sales and customer service goals
What We're Looking For:
A motivated individual with a strong customer service mindset
Someone who thrives in a fast-moving environment and enjoys customer service interactions
A team player with great communication skills and a passion for customer service
A problem solver who can handle challenges with a customer service-first approach
Perks & Benefits:
Competitive base pay with performance bonuses
Clear career growth opportunities-customer service and sales experience can take you far
A dynamic and supportive work culture that values teamwork and customer service
Company events, team outings, and networking opportunities
If you're ready to take your customer service skills to the next level in a company that values hard work and great service, apply today!
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Customer Service Specialist
Customer Service Supervisor Job 27 miles from Piscataway
The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.
The individual must exhibit the following core TireHub commitments:
· Approachable - If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
· Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
· Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.
· Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done - and we do it fast.
Role Specifics:
§ Manage incoming customer calls and all aspects of inbound order management
§ Completes outbound phone calls/campaigns as assigned
§ Elevate unresolved customer issues to designated departments
§ Own follow up to customers related to inbound calls and customer requests/issues
§ Drive customer adoption to self-service tools through helpful communication and support
§ Drive communication between Sales and Operations related to customer service
§ Provide B2B and AR support as needed
§ Completes outbound phone calls/campaigns as assigned
§ Complete other tasks assigned by the Customer Service Lead
Performs additional responsibilities as requested*
Competencies:
§ Customer Focus: Building strong customer relationships and delivering customer-centric solutions
§ Resourcefulness: Securing and deploying resources effectively and efficiently
§ Drives Results: Consistently achieving results, even under tough circumstances
§ Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Experience:
2 years minimum previous sales or customer-facing experience preferred
Demonstrated success with over-the-phone communication
Product & Industry sales knowledge preferred
Knowledge, Skills, and Abilities:
§ Excellent written, interpersonal, and verbal communication skills
§ Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
§ Microsoft Office experience
**This position is based out of TireHub's location at: 350 International Drive Budd Lake, NJ 07828, USA
**The salary range for this position is $18.39 - $23.00ph plus monthly incentive eligibility.
*Your benefits will be effective on the first of the month following or coinciding with 30 days of continuous active employment.
Financial Services Associate
Customer Service Supervisor Job 28 miles from Piscataway
Job Responsibilities
Review loan application and servicing requests to ensure appropriate information has been provided to conduct a review within service level agreements.
Communicate all missing information needed to progress the loans in the pipeline.
Reconcile and process monetary transactions as needed, including the review of daily reports.
Cross-train and be willing to learn new functions outside of the immediate scope to provide coverage as needed.
Train new team members once proficient in role responsibilities.
Accomplish shared goals of the department and the bank.
Perform other related duties as assigned by management.
3D Architectural Visualization - Team Lead
Customer Service Supervisor Job 28 miles from Piscataway
🚨 We're Hiring: Team Leader - 3D Architectural Visualization 🚨
💼 Type: Full-Time
Are you a senior 3D visualization artist seeking your next career challenge? This is a rare opportunity to step into a leadership role at an industry-leading visualization studio in New York City. We are looking for an exceptional designer with unparalleled talent, a visionary mindset, and an entrepreneurial spirit to join and lead our dynamic team.
This role is ideal for someone with a background in architecture or design, a strong portfolio highlighting 3D expertise, and a passion for pushing the boundaries of architectural visualization. No lone wolves! Collaboration is key - we are seeking a team player ready to elevate creative standards, build scalable tools, and co-create our transition to real-time visualization excellence.
WHY JOIN US
At Red Leaf NY, we partner with the world's leading real estate developers to create visualizations that inspire, captivate, and elevate. Our work has graced major stages, setting the bar for quality and innovation in the industry.
We are also at the forefront of new technologies like real-time visualization and AI, delivering unmatched value to our clients through platforms like Visual Twin. If you are excited about pushing creative boundaries and making an impact, this is your chance to lead a dynamic, ambitious team in the heart of New York City.
THE ROLE: WHAT YOU WILL DO
As a Team Leader, you will oversee projects from inception to delivery, driving both creative direction and process innovation. Success in this role requires a blend of artistic vision, technical expertise, and leadership. Expect a dynamic workflow, with an even split of production, art direction, and project management.
Your key responsibilities:
Art and Production Leadership
Plan and produce world-class stills and animated CGI visualizations for large-scale real estate developments.
Set and achieve the highest standards in photorealism, storytelling, and design quality.
Provide rapid, visually stunning design solutions for landscapes, public realms, and interiors.
Project Ownership
Lead visualization projects from kick-off to final delivery, ensuring exceptional client satisfaction.
Nurture strong client relationships, including real estate developers and architects, by delivering outstanding results and expert communication.
Translate complex architectural concepts from drawing sets into visually compelling designs.
Studio Innovation
Manage and optimize workflows, leveraging internal and external resources.
Co-lead the transition to a real-time visualization pipeline in Unreal Engine.
Elevate the studio's overall creative output and operational efficiency.
WHAT WE ARE LOOKING FOR
✔ Experience
Bachelor's degree in Architecture, Interior Architecture, or a relevant design field.
4+ years' experience in a professional visualization studio or an architecture firm in the capacity of 3D visualization specialist.
Proven ability to deliver outstanding and complex CGI visualizations and animations.
✔ Technical Expertise:
Core Software Competency: 3ds Max, V-Ray/Corona, experience with Unreal/TwinMotion.
Key Additional Relevant Software: Unreal Engine, Rhino, Revit, SketchUp, Blender, Photoshop, Premiere, InDesign, and other Adobe Suite tools.
✔ Mindset:
Strong leadership and communication skills, with the ability to foster collaboration and mentor team members.
Excitement for a fast-paced environment with growth opportunities.
Availability for a full-time, in-person role at our Midtown Manhattan office.
WHAT IS IN IT FOR YOU
✨ The opportunity to step into a leadership role and shape the future of architectural visualization.
✨ Work with a talented, innovative team at a studio poised for growth.
✨ Be at the forefront of emerging technologies like real-time visualization.
✨ A dynamic, supportive environment where your ideas and expertise will make an impact.
HOW TO APPLY
Ready to join us? Please submit the following materials to ******************:
The Subject Line: “3D Architectural Visualization Team Lead Application”
Resume
Portfolio: Highlight CGI visualizations, interactive work, photography, animation, film, and other relevant media. We prefer quality over quantity.
We look forward to reviewing your application. At this time, we can only accept applicants with pre-authorized or existing legal status to work in the United States. NO RECRUITERS PLEASE.