Customer Service Manager
Customer Service Supervisor Job 30 miles from Phillipsburg
Key Responsibilities:
Team Leadership: Supervise and mentor the customer service team, fostering a positive and productive work environment. Lead and motivate the customer service team to provide exceptional service to customers
Customer Relationship Management: Develop and maintain strong relationships with key clients, addressing their needs and resolving issues promptly.
Service Operations: Oversee daily customer service operations, ensuring timely and accurate order processing, delivery, and after-sales support.
Performance Monitoring: Track and analyze customer service metrics to identify areas for improvement and implement corrective actions. Set clear team goals and Key Performance Indicators (KPIs)
Process Improvement: Lead initiatives to streamline customer service processes, enhance efficiency, and improve overall service quality. Develop and implement customer service policies, procedures, and standards.
Training and Development: Provide ongoing training and development opportunities for the customer service team to ensure high performance and professional growth. Maintain a deep understanding of company products and services to provide accurate information to customers
Collaboration: Work closely with sales, production, and logistics teams to ensure seamless service delivery and customer satisfaction. Coordinate with other departments to resolve issues impacting customer service.
Complaint Resolution: Handle escalated customer complaints and issues, ensuring satisfactory resolution and maintaining positive client relationships.
Reporting: Prepare and present regular reports on customer service performance to senior management.
Qualifications:
Minimum of 5 years of experience in customer service management, preferably in the manufacturing or construction sector.
Proven work experience as a Customer Service Manager
Excellent knowledge of management methods and techniques
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze data and generate actionable insights.
Strong problem-solving skills and a customer-centric mindset.
Customer Service Manager
Customer Service Supervisor Job 30 miles from Phillipsburg
Manager, Sales and Customer Service
Bridgewater, NJ, United States
Full time Schedule
$58,850-
$98,340
Annually*
* based on job, location, and schedule
Job Description
Be part of an amazing story.
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
What You Will Do
Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency.
Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
Manage selling support, including the stockroom, signing, equipment, and merchandising.
Support other operational areas such as OMNI, Style, and Asset Protection.
Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover.
Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
Work a flexible retail schedule, including days, evenings, holidays, and weekends.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Skills You Will Need
Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team.
Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor.
Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency.
Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies.
Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection.
Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent.
Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues.
Communication Skills: Consistently clear and effective communicator, writer, and presenter.
Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices.
Who You Are
Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply.
Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail.
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
Able to work a flexible schedule based on department and company needs.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
Customer Service Specialist
Customer Service Supervisor Job 30 miles from Phillipsburg
Robert Half is looking for a Customer Service Specialist with 2+ years of experience! If you are local to Bridgewater, NJ please apply directly!
Responsibilities:
Answer and respond to customer inquiries via phone and email in a professional and timely manner.
Build and maintain strong relationships with clients by providing exceptional service.
Assist with invoicing clients and resolving billing-related inquiries.
Track Orders
Enter Orders
Develop in-depth product knowledge to effectively assist customers and provide solutions.
Work collaboratively with internal teams to ensure a seamless customer experience.
What We're Looking For:
Experience in A/P or A/R (a huge plus!)
A proactive and versatile team player who can assist in other departments as needed
Strong organizational skills and attention to detail
What is offered:
Competitive Salary
Medical Insurance
Dental Insurance
PTO
A supportive and dynamic work environment
Customer Service Specialist
Customer Service Supervisor Job 33 miles from Phillipsburg
We're seeking an experienced Customer Service Specialist to join our team and provide top-tier support to customers in a manufacturing setting.
Key Responsibilities:
Assist customers with product information, pricing, availability, and order status
Process orders, quotes, returns, and exchanges with accuracy and efficiency
Communicate with customers via phone, email, and chat, ensuring timely and professional responses
Troubleshoot and resolve customer concerns with a proactive and solution-oriented approach
Collaborate with purchasing and production teams to track order progress and address potential delays
Maintain accurate records in the ERP system, including customer interactions, sales transactions, and required documentation
Work closely with the sales team to identify upselling and cross-selling opportunities
Ensure all necessary approvals and documentation are completed before processing orders
Prepare reports and assist with inventory tracking to support business operations
Stay informed on product specifications and industry trends to provide knowledgeable assistance
Qualifications:
5+ years of customer service experience, preferably in a manufacturing environment involving customized products
Familiarity with ERP systems (Syteline experience is a plus)
Strong technical aptitude and ability to work with product data
Excellent communication, problem-solving, and analytical skills
Ability to multitask and thrive in a fast-paced setting
Proficiency in Microsoft Office and strong attention to detail in data entry
Background in biopharma or other highly regulated industries (ISO experience is a plus)
If you're passionate about delivering exceptional customer experiences and enjoy working in a collaborative, detail-driven environment, we'd love to hear from you!
Registered Client Service Associate
Customer Service Supervisor Job 33 miles from Phillipsburg
Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client
experience through an elevated standard of care. The Registered CSA assists with the development and
growth of business through engaging and utilizing the full capabilities of the firm. This is a key role that
requires an understanding of firm policies, procedures and firm capabilities in order to deliver the full
firm to clients.
DUTIES and RESPONSIBILITIES:
CLIENT SUPPORT
Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current
Identify and assist with Firm services and solutions that support clients' needs including banking products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile
Confirm authorization and authenticate client when processing requests
Onboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk, processing money movement transactions and handling estate needs as examples
Input orders at the direction of clients and/or Financial Advisor(s), discuss reinvestment options and corporate actions with clients at the direction of Financial Advisors
Prepare financial plans, client reports, and other materials for client meetings
Review and take appropriate action on client account alerts
OTHER
Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model
Support the team's marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars
Actively engage in available training and education programs - including firm strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted/monthly field service professional and/or training calls
Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance
Proactively participate in firm initiatives directed by local management
Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial Advisors
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
Education and/or Experience
Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
Two or more years of industry experience preferred
High School Diploma/Equivalency
College degree preferred
Knowledge/Skills
Strong industry, product, and branch procedures knowledge
Exceptional writing, interpersonal and client service skills
Detail oriented with superior organizational skills and ability to prioritize tasks
Strong computer skills and knowledge of Microsoft Office products
Team player with the ability to collaborate with others
Ability to work in a fast-paced, evolving environment
Goal oriented, self-motivated and results driven
Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
Reports To:
Business Service Officer
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.
We're committed to bringing passion and customer focus to the business.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Customer Service Specialist
Customer Service Supervisor Job 26 miles from Phillipsburg
The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.
The individual must exhibit the following core TireHub commitments:
· Approachable - If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
· Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
· Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.
· Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done - and we do it fast.
Role Specifics:
§ Manage incoming customer calls and all aspects of inbound order management
§ Completes outbound phone calls/campaigns as assigned
§ Elevate unresolved customer issues to designated departments
§ Own follow up to customers related to inbound calls and customer requests/issues
§ Drive customer adoption to self-service tools through helpful communication and support
§ Drive communication between Sales and Operations related to customer service
§ Provide B2B and AR support as needed
§ Completes outbound phone calls/campaigns as assigned
§ Complete other tasks assigned by the Customer Service Lead
Performs additional responsibilities as requested*
Competencies:
§ Customer Focus: Building strong customer relationships and delivering customer-centric solutions
§ Resourcefulness: Securing and deploying resources effectively and efficiently
§ Drives Results: Consistently achieving results, even under tough circumstances
§ Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Experience:
2 years minimum previous sales or customer-facing experience preferred
Demonstrated success with over-the-phone communication
Product & Industry sales knowledge preferred
Knowledge, Skills, and Abilities:
§ Excellent written, interpersonal, and verbal communication skills
§ Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
§ Microsoft Office experience
**This position is based out of TireHub's location at: 350 International Drive Budd Lake, NJ 07828, USA
**The salary range for this position is $18.39 - $23.00ph plus monthly incentive eligibility.
*Your benefits will be effective on the first of the month following or coinciding with 30 days of continuous active employment.
Pipeline Service Manager
Customer Service Supervisor Job 21 miles from Phillipsburg
Join Our Team as a Maintenance Manager - Drive Operational Excellence!
What you will be doing:
We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical aspects of this 221-unit community meet both the company standards and applicable laws. As the Maintenance Supervisor, you will:
Interview, hire and train new team members.
Develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution.
Mentor and guide maintenance technicians to increase their overall knowledge base and skill set.
Provide expert knowledge and troubleshooting in areas such as HVAC, electrical, plumbing, pool maintenance, carpentry, dry walling, exterior structure, and appliance repair.
Be accountable for establishing and preparing a 24 hour on-call schedule for your team, and you must personally always be available in the event of snow and ice or other on-site emergencies;
Partner with office staff to provide exceptional service and follow-up to our residents on any maintenance issues that may arise.
Manage and organize inventory of all maintenance materials.
Establish a preventive maintenance schedule, make ready schedule and general work order schedule for team.
Regularly inspect community buildings, including vacant units.
Planning, assigning and directing work of maintenance team.
What we'll expect from you:
Active and valid driver's license and a personal vehicle.
Live within a 30-minute commute of the properties.
HVAC/EPA/CFC Certification required.
One-year certificate, 5+ years of related experience, or equivalent education and experience.
Must successfully pass a criminal background check and drug screen.
Benefits of Employment:
Pay Range: $28.00 - 33.00/hr
Up to 100% Rent Discount
Property Staff Shared Renewal Commissions - paid monthly
$300 Morgan Essentials - paid quarterly
On-call Appreciation, $15/day for holding the on-call phone
Employee referral payment program (Up to $750)
Education/Tuition Reimbursement Program
Medical, Dental, and Vision benefits
Life/AD&D Insurance
Long- and short-term disability
Retirement Plan - 401(k) Plan with company match
Generous paid time off, including 10 holidays per year and sick leave
Employee Assistance Program
Additional employee discounts available!
#AC6149
If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 350 apartment communities and over 95,000 units located in 20 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.
Customer Service Representative
Customer Service Supervisor Job 31 miles from Phillipsburg
FinPro, Inc is a management consulting firm that specializes in financial institutions, with a growing suite of digital analytics products. We are a recognized thought leader in the industry, regularly helping to set national policy and introduce new, ground-breaking changes to how the industry functions. We are the go-to firm for starting new banks, and have a wholly owned broker-dealer. We are always evolving, and always looking for a better way to do something.
Our clients hire us on the expectation that we are the best, so we demand the best from everyone that works here.
Our open position is for a Customer Service Representative on our Digital team. You will be expected to learn our digital systems and basic banking concepts, and provide customer service on those digital products.
There is potential for future advancement here as we build out the Customer Service team over time. You will have the ability to potentially take on leadership of the team as it grows.
We care about personality and culture. We don't care what your education background is, whether you went to college, or what "experience" you have in your prior positions. If you have the right attitude and drive to be the best, you will be far more successful than someone with years of experience who never does more than is necessary. Own everything you do.
If you have not been scared away, then Hi, I'm Bob Musso. I would love to get to know you more so please apply if you are interested, and in your application message, tell me about yourself, and why you think this is the right fit for you.
Some quick insights:
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Management of HubSpot customer service platform
Documentation and management of end user knowledge base
Bilingual French - Customer Service Representative
Customer Service Supervisor Job 30 miles from Phillipsburg
Must be bilingual French Speaking
Contract to hire
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate
fashion Working along with the sales team on delivering customer service excellence and
ensuring compliance with sales business policies.
Key Responsibilities:
• Managing customer master data ensuring timely maintenance, accuracy, completeness and
integrity of all information
• Managing order flow from order acquisition to order entry in compliance with agreed trade
terms
• Managing delivery flow by liaising directly with planning, logistics and customer whilst
acting as first point of contact in the event of any query/issue
• Managing backorders ensuring a clean sheet
• Managing goods returns in compliance with agreed trade terms
• Acting as customer's first point of contact in case of commercial, logistics, product claims
• Supporting sales events such as Sales Campaigns, brands/product presentations, customer
onsite training, customer visits, etc. through active participation in both organizational
preparation and execution
• Issuing sales/customer-related reporting to the benefit of both sales team and customer
• Implementing and enhancing customer service-related procedures, processes and systems
• Participating to ad hoc sales-related activities and/or projects
Experience:
• Minimum 1-2 years of work experience in a B2B customer service environment preferred
• Proven customer facing experience
• Sales experience within a controlled environment of advantage
• Experience with SAP implementation of advantage
• Good business knowledge of order-to-cash flows.
• Working knowledge of Incoterms and customs rules.
• Fluent in English; French and Spanish a plus
• Working knowledge of Incoterms and customs rules
• Good knowledge of sales principles and methods
• Good working knowledge of Office Pack (Excel, Power Point, Word)
Customer Service Representative
Customer Service Supervisor Job 30 miles from Phillipsburg
We are looking for a Customer Account Specialist to manage and support customers who are not assigned to a sales manager, as well as assist selected customers alongside a sales manager. This role will also support the Head of Customer Service in optimizing daily processes and ensuring a seamless customer experience. The ideal candidate will be highly organized, customer-focused, and proactive in driving efficiency and satisfaction.
Key Responsibilities
Manage the end-to-end order process, from purchase order receipt to delivery and invoicing.
Serve as the primary point of contact for customers, handling inquiries, requests, and complaints.
Process and coordinate customer sample requests and shipments.
Oversee and coordinate customer complaints, working closely with Quality Assurance (QA).
Collaborate with the technical team to manage questionnaires and technical documentation.
Execute customer communication activities, including change notifications and updates.
Continuously assess and improve daily work processes to enhance efficiency and customer service.
Ensure high levels of customer satisfaction through proactive communication and problem-solving.
Monitor and follow up on customer contracts, agreements, and blanket orders.
Maintain close coordination with supply chain, warehouse, and forwarders to minimize delivery delays.
Qualifications & Experience
Business or commercial education background.
Up to 3 years of international work experience, ideally in a value-added solutions environment.
Strong analytical mindset with a proactive approach to problem-solving.
Comfortable working in an international and multicultural environment.
Experience using CRM/ERP systems.
Excellent communication and relationship-building skills.
Confidence in initiating customer interactions and maintaining professional engagement.
Applications Engineer - CSR Business Unit
Customer Service Supervisor Job 11 miles from Phillipsburg
Company Background:
For 50+ years, ABEC has been a leading supplier to the biopharmaceutical manufacturing industry. ABEC's unique value is based on combining long experience with the ability to engineer, design, manufacture, commission, qualify, and service the entire bioprocess to reduce overall cost, shorten time to market, and maximize productivity. ABEC's products include process and equipment engineering/consulting services, comprehensive site services, bioreactors and fermenters, filtration and chromatography systems, prep and hold systems, and cleaning/sterilization systems.
Position Summary:
The Applications Engineer is a technical expert in biopharmaceutical clinical and commercial manufacturing processes and process equipment, with experience in fields such as Process Engineering, Process Equipment Engineering & Design, Process Equipment Manufacturing, and skilled in cost estimating and technical writing. S/he will be delivering consulting services to global customers, either as independent efforts or as part of larger ABEC projects.
The Applications Engineer is responsible for interfacing with customers and internal functions including engineering, design, automation, supply chain, manufacturing, quality, project management and applications management to define and cost custom designed solutions and services for biopharmaceutical manufacturing. The role is part of the Applications function globally and participates in driving profitable ABEC growth for the CSR Business Unit. The Applications Engineer works as part of a direct team reporting to the Global Director of Applications, and is supported by matrixed resources with specific subject matter experts.
The Applications group is part of ABEC's business development team and supports Sales to close opportunities while ensuring that the technical and commercial terms meet ABEC's overall business needs. The focus will be to grow CSR Business Unit revenue and the customer base globally.
The candidate is based at the Bethlehem, PA facility, and should have the ability to travel on a regular basis.
Responsibilities:
Work within pre-established guidelines and instructions to perform the tasks required including:
Collaborate with colleagues in the definition and development of technical and commercial proposals often within tight deadlines. Ensure timely review and response to client requests for proposals.
Interpret customer performance requirements, specifications & expectations and develop optimal technical solutions. Interface with internal functional groups including engineering, design, automation, supply chain, manufacturing, quality, project management to communicate customer needs and obtain appropriate cost estimate and proposal content.
Generate budgetary and definitive cost estimates to support business development opportunities.
Generate budgetary and fixed price proposals in support of business development opportunities.
Exercise judgement and good communication in resolving conflicting customer expectations in terms of technical requirements, equipment performance, price and/or schedule.
Sales Support - Ensure effective support of Sales including advice on product strategies for identified opportunities, ABEC expertise at meetings with clients, training on product capabilities/differentiation, and bid decisions. Work with customers to thoroughly understand what they want to achieve and determine a fit for ABEC products. Clearly articulate the ABEC value proposition in a way that is relevant to the specific customer need.
Marketing and Product Management - Provide technical content for marketing tools (presentations, brochures, website content, etc.) for effective communication of ABEC product features, benefits, and differentiation.
Support new product launches by obtaining training from Product Engineering and support training Sales, and interfacing directly with potential customers.
Support the training of Sales on product capabilities and differentiation. Support sales as a product expert at meetings with customers remotely and face-to-face in the field.
Support other functions such as Service, Project Management, Project Controls, Product Engineering and others as required from time to time.
Contribute to continuous improvement initiatives relative to Applications and/or other functions.
Track competitor capabilities and activities.
Track material and labor estimate information and project budget performance.
Other duties as assigned.
Will play an active role in identifying and driving Continuous Improvement (CI) opportunity.
Qualifications:
Bachelor's Degree in Engineering or Science.
Minimum 5 years' experience in biopharma capital equipment engineering/design, bioprocess sciences, and/or applications/product management.
Demonstrated ability to understand and navigate both technical issues and commercial situations.
Strong communications and interpersonal skills.
Prior experience in Applications/Product Management/Bioprocess Engineering is preferred.
Understanding of planning and execution of cGMP biopharmaceutical capital projects, from the early conceptual phase through qualification.
Knowledge of bioprocess equipment (fermenters, bioreactors, filtration, chromatography, CIP, Single Use Systems, etc.).
Ability to travel approximately 30% globally.
Ability to speak a foreign language, a plus.
Proficient in Microsoft Office suite of applications, especially Excel, Word and PowerPoint.
Familiar with ERP systems. Syteline experience is preferred.
Awareness of and prior experience with implementing Continuous Improvement (CI) a plus.
Prior Lean/Six Sigma experience a plus.
Junior Customer Service Representative
Customer Service Supervisor Job 17 miles from Phillipsburg
Start Your Journey in Customer Service Today!
Are you enthusiastic, friendly, and eager to help customers? We're looking for a Junior Customer Service Representative to provide excellent support and ensure a positive customer experience. This role is perfect for someone looking to grow their skills and build a rewarding career in customer service.
Responsibilities:
Assist customers with inquiries and provide accurate information.
Resolve basic issues and escalate complex problems to senior staff.
Maintain detailed records of customer interactions in CRM systems.
Communicate effectively with team members to ensure seamless service.
Provide feedback to improve customer service processes.
Participate in training sessions and team development activities.
Qualifications:
Strong communication and active listening skills.
A customer-focused attitude with a problem-solving mindset.
Basic proficiency with computer systems and customer service tools.
Previous experience in customer service is an advantage but not required.
Benefits:
Hands-on training and mentorship to support your growth.
Opportunities for career advancement within the company.
A collaborative and supportive work environment.
Access to professional development programs and workshops.
Take your first step toward a fulfilling career in customer service. Apply now to join our dedicated team!
eCommerce & Digital Shelf Team Leader
Customer Service Supervisor Job 26 miles from Phillipsburg
Who are we looking for?
The eCommerce & Digital Shelf Team Leader will oversee content syndication strategy and implement best practices to enhance clients' presence and drive conversion on eCommerce platforms. This position will manage the end-to-end syndication of client content to key retail partners and the ongoing development of optimized content syndication workflows to drive efficiencies across the organization. This is a mid-level management position with responsibility for providing direct supervision and professional development opportunities to a team of eCommerce & Digital Shelf Specialists. This position reports directly to the Managing Partner, Client Services.
What are we looking for?
Essential Qualifications
BA/BS degree in Business or related field.
Minimum 5+ years of experience in data analytics, marketing technology, eCommerce, Supply chain, Project Management, Information Technology, Information Systems, or Sales Operations.
Minimum of 3 years of experience in omni-channel data management
Minimum of 3 years people management experience.
Strong project management skills and ability to lead others through ambiguous situations.
Experience utilizing retailer systems/portals and PIMs (i.e. Salsify, Syndigo, Item360, Vendor Central, etc.) to manage multiple channels.
Detail-oriented with strong collaboration and prioritization skills
Passion for the evolving digital landscape and an interest in learning new technologies.
Experience with agency/client management
Supervisory experience, leading teams of professionals and developing their skills and capabilities.
Has a growth mindset and thrives in an agile and fast-paced work environment with autonomy to drive outcomes.
Highly intellectually curious about the changing eCommerce landscape and pivoting towards future needs.
A self-starter who is motivated to excel and grow.
·Ability to communicate confidently and effectively both written and verbally with internal and external stakeholders, including presenting to groups
Be accessible and responsive in addressing client needs and management requests.
Detail-oriented with a commitment to accuracy.
Strong time management with the ability to balance competing priorities.
Technical savviness with the ability to quickly learn new systems and build processes
Preferred Qualifications
Prior work experience at a large CPG organization or agency
Experience working with PIM, SAP, and/or GDSN
Knowledge of retailer eCommerce requirements
In this role, you will:
Manage and support assigned team members, ensuring their respective performances meet expectations and ensuring their professional development for the future benefit of the team member and company
Lead client interactions and develop a trusted advisor relationship with client stakeholders. Consult on digital best practices and ensure clients are leveraging GC offerings to achieve full business value.
Consult clients on content management, data architecture, internal education, and resourcing best practices based on their unique organizational structure, resources, and needs.
Triage client requests and lead allocation of projects to eCommerce Digital Shelf Specialists to maximize expertise, efficiency, and balance workload
Guide team on troubleshooting of content deployment issues and feedback from retailers, working with agency partners, brand teams, and sales teams to ensure roadblocks to submissions are resolved.
Collaborate with Advanced Technical Services to ensure any client needs identified have appropriate advanced technical support
Advanced knowledge to read retailer channel mapping, drive content readiness, and workflows, ensuring the content is accurate and meets retailer requirements, in order to provide guidance to team.
Lead client content syndication strategy using best tools for efficient, accurate success (including Salsify and other PIMs).
Collaborate with Client Leads, anticipating special project and syndication needs for upcoming projects and ongoing optimizations.
Manage and benchmark content performance metrics, providing reports and optimization recommendations.
Partner with the Advanced Technical Services team to build out new channels, APIs, workflows, and capabilities to drive value.
Ensure team billing and administrative deliverables are completed accurately and with timeliness
How can you *Grow with Gournay*?
We are committed to professional growth and development at all levels of the organization. With defined career paths for advancement and opportunities for cross-training, we encourage employees to grow within our organization. Members of our Leadership Team serve as mentors and professional development opportunities are offered regularly, both in individual and team capacities.
Why choose Gournay Consulting?
Gournay Consulting is, first and foremost, the people who work here. We provide best-in-class consulting and technical business services by leveraging the collective IQ of our innovative team. Gournay Consulting is proud to serve as a trusted partner to premier CPG brands, and we deliver industry-leading solutions in a dynamic, ever-changing digital landscape. In addition to our people-first culture, we offer competitive benefits, including:
Healthcare, dental & vision coverage ▪ 401(k) with employer match ▪ Short-term disability
Life insurance ▪ Flexible Spending Account ▪ Competitive Paid Time Off plus Holidays
Generous training, professional development & growth opportunities ▪ Collaborative work environment
We encourage interested candidates to please apply at: *****************************************************************
Client Relations Associate/Financial Services
Customer Service Supervisor Job 33 miles from Phillipsburg
We have an immediate need for a Client Relations Associate at a leading financial services company conveniently located in Newtown, PA. This is a full time direct hire opportunity.
Job Duties Include:
To provide day-to-day support to multiple senior investment consultants and their client accounts.
To maintain direct contact and coordinate data flow with corporate headquarters including the performance reporting department and investment consultants.
To formulate agendas for client meetings, as needed. This process requires coordination both internally (with the investment consultant) and externally (with the client). Based on the final agenda, the Associate is responsible for inviting other investment professionals to the meeting.
To send notifications relating to the hiring of a new investment manager. This process requires the Client Relations Associate to communicate details with the client administrator, legal counsel, and custody banks.
To draft, amend, or modify client investment policy statements.
To compile information needed to process investment transactions. The Associate is responsible for communicating the necessary steps to implement asset transfers with the client, monitors the various stages of the transaction once it is in process and tracks its progress through completion.
To prepare asset allocation reporting for client meetings.
To review draft client reports with other departments of the firm, communicate any changes, and make proactive recommendations to the investment consultant for client consideration.
Other project-based work
Job Requirements Include:
Detail-oriented and possess the ability to multi-task.
Strong communication and organizational skills
Possess a strong work ethic and work well in a team environment
Proficient in Microsoft Office (Excel, Word, PowerPoint, and Outlook) as well as Adobe.
Candidate must have a business degree from a four-year college or university.
4-10 years of relevant experience
Customer Order Specialist (Cell Therapy)
Customer Service Supervisor Job 34 miles from Phillipsburg
Are you detailed oriented with a knack for business to business order management and customer service? KellyConnect needs your skillset! We're seeking a Cell Therapy Customer Order Specialist to work at a premier employer centrally located in Horsham, PA.
The Cell Therapy Customer Logistics Specialist is a member of the client organization Customer Service team, in Horsham, PA, reporting to the Sr. Manager, Cell Therapy Order Specialists. The Cell Therapy Customer Logistics Specialist will serve as the primary point of contact for a portfolio of certified treatment sites, assisting the sites' staff with the CAR-T Treatment orders and logistics. In this capacity, you'll be the face of the organization to these sites and will be tasked with upholding the quality of service to which they subscribe.
Schedule/Compensation Details:
Attractive hybrid work solution that offers the best of both worlds
3 days a week onsite, 2 days a week remote
MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA
Competitive pay rate- $25.75
Why should you apply:
Medical and dental benefits
Opportunity to gain valuable experience.
Enjoy a positive and supportive work environment.
Paid training to ensure you have the skills & knowledge to succeed.
Responsibilities:
What's a typical day as a Customer Order Specialist? You'll be responsible for:
Order and Case Management. You'll be the point person for a select number of treatment sites, fielding and/or responding to inquiries regarding the cilta-cel treatment ordering process and all associated logistics.
Issue Resolution. Many order management activities can be handled independently by the treatment site via our online portal. However, if additional assistance is needed to resolve a problem or address a special need, then you serve as their expert order management resource.
Proactive Support. Proactively work with your assigned treatment sites to advise them of any concerns or issues that you discover as part of your routine monitoring of their treatment orders. Help the site resolve any order related problems that may arise.
Cross-functional collaboration. While we strive for “one and done” handling of customer requests, given the complex nature of CAR-T, some queries will require you to coordinate with other parties both inside and outside of the organization.
Site performance monitoring. Work with internal colleagues to monitor site performance and help find opportunities for operational improvements in the end to end order management journey (from enrollment to infusion) of the cilta-cel therapy.
Site Education: Upon request, provide treatment sites with educational materials around the end to end order fulfillment process for cilta-cel.
Site Certification: Assist new treatment sites who wish to offer the cilta-cel therapy with on-boarding onto the ordering platform, including but not limited to, establishing and maintaining account information for these sites in our order management system, and monitoring certification status.
Qualifications:
This job might be an outstanding fit if you meet the following:
Education: An Associate's degree with at least 2 years of experience, or a Bachelor's degree, is required.
Work Experience. A minimum of 3+ years of work experience in the healthcare industry is required. A mix of experiences across the following areas is preferred:
Manufacturing / Supply Chain
Clinical Trial Coordination / Site Management
Finance / Trade Process Planning
Customer Service / Customer Call Center
Academic or Large Treatment Site
Oncology, CAR-T, or Cell & Gene Therapy Experience
Communication. Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations.
Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.
Resourcefulness. Skilled in problem solving & using personal knowledge and any other available resources to work through ambiguous situations, resolve problems for customers and ensure their satisfaction.
Accountability. Demonstrates excellent case management skills. Eager to take ownership, be proactive, and see customer inquiries resolved through to their end.
Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments and shielding customers from that complexity.
Travel. This position is based in Horsham, Pennsylvania and may require up to 10% travel to other locations for business meetings.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca de kelly
El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
Customer Service Supervisor
Customer Service Supervisor Job 11 miles from Phillipsburg
Requirements
Education and Experience:
5 or more years of experience in a Customer Service role in a manufacturing organization with supervisory experience.
GED or High School diploma required.
Bachelor's degree preferred.
Click the “apply” button to be considered for this opening!
HYDAC is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Customer Service Supervisor - New Hope
Customer Service Supervisor Job 26 miles from Phillipsburg
Perform all activities required to service customers and manages the CSR staff. Responsibilities The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.
* Supervise and coach CSR staff and ensure compliance with Bank policies and procedures
* Maintain primary responsibility for settlement of vault cash, ATM, night deposits, and all cash needs of the branch in accordance with Bank policies and procedures.
* Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.
* Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.
* Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending
* Open personal and business accounts adhering to all Bank policies and procedures when opening accounts.
* Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns
* Organize work to facilitate a timely and accurate balancing of transactions at the end of the day.
* Provide outstanding customer service while exhibiting a professional demeanor at all times.
* Utilize the customer relationship management system to document customer conversations and send referrals to other departments. Encourage direct reports to utilize system.
* Responsible for operations and compliance items such as CTR's, cash audits, cash box difference monitoring and offline balancing.
* Conduct wire transfers and supervisor overrides as needed following the proper procedures
* Perform related duties as required.
*
Qualifications
Education and Experience
* High School diploma or equivalent required; Associate's or Bachelor's degree preferred
* Minimum 2 years' banking experience or relevant work experience
Skills and Competencies
* Knowledge of Bank products and services
* Excellent customer service skills
* Ability to interact well with Team members and customers
* Supervisory and coaching skills
* Strong attention to details and accuracy
* Basic computer skills
* Ability to multi-task and remain organized
* NMLS preferred
* Ability to use sound judgment when making decisions on behalf of the Bank
*
*
Winner's Circle - Customer Service
Customer Service Supervisor Job 20 miles from Phillipsburg
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $13 - $14 per hour
Salary Range:
13
-
14
We are an equal opportunity employer and participate in E-Verify in states where required.
Support Services Supervisor
Customer Service Supervisor Job 19 miles from Phillipsburg
Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? Labcorp is seeking a Support Services Supervisor to join our team in Raritan, NJ. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at Labcorp: "Improving Health, Improving Lives"
Work Schedule: Tuesday - Saturday (12:00am - 8:30am) potential weekend coverage.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Duties/Responsibilities
Supervise the day to day operations of the department
Assist with preparation of laboratory specimens for analysis and testing
Directly supervise, train, and mentor non-technical personnel of the department
Monitor daily workflow in the lab and schedule adequate coverage
Responsible for ensuring all shifts in the department are properly staffed
Research and resolve any production errors while escalating when necessary
Engage in continuous process and service level improvements
Perform quality assurance checks to ensure efficiency and accuracy
Prepare and maintain Quality Assurance records and documents
Meet regularly with direct reports to provide coaching and feedback for their development
Responsible for administering and managing policies and procedures
Process and maintain payroll and personnel files
Perform administrative duties as needed
Requirements
High school diploma or equivalent
Associate's degree or higher is preferred
3 years of relevant experience; preferably in a clinical laboratory
Prior supervisory or leadership experience is preferred
Familiarity with laboratory operations as well as policies and procedures is preferred
Strong computer skills and working knowledge of Microsoft Office
Excellent communication skills; both written and verbal
High level of attention to detail with strong organizational and prioritization skills
Strong critical thinking skills with the ability to make decisions in a fast paced environment
Ability to handle the physical requirements of the position
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.
For more information about how we collect and store your personal data, please see our Privacy Statement.
Service Supervisor for Boating Company
Customer Service Supervisor Job 32 miles from Phillipsburg
Responsive recruiter Benefits:
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Vision insurance
About the Service Supervisor Role: Bridge Marina is seeking a Service Supervisor to oversee the daily operations of our distinctive Service Department on Lake Hopatcong. Our marina is known for its friendly clientele and collaborative, team-oriented environment, where we take pride in delivering exceptional service and care to boaters.
As a Service Supervisor, you help keep service operations running smoothly by coordinating team schedules, managing guest communication, and ensuring accurate service documentation. Your organization and leadership directly impacts the success of our service teams efforts, ensuring every guest receives top-quality care.
The Service Supervisor is a good communicator, is organized, and accountable, to help lead and support the service team efforts. Success comes from maintaining clear workflows, staying atop needs, and keeping communication with guests on point. When the office side or role is well-managed, you'll have control over your efforts, allowing for a smooth balance between office time and time in the marina.
If you enjoy working with a great team and being integral to keeping things running smoothly, while being part of a energetic boating business on beautiful Lake Hopatcong, this could be the perfect opportunity for you.
Primary Responsibilities
Guest & Team Communication
Serve as the primary point of contact for guests regarding service estimates, work orders, scheduling, invoicing, and follow-ups.
Keep guests well-informed about their boat's repair status via phone, email, and text.
Provide clear expectations for both the service team and guests.
Service Team Oversight & Workflow Execution
Oversee daily service department operations to ensure a smooth workflow.
Assign work orders, schedule jobs, and monitor job results.
Recommend preventative maintenance, repairs, and upkeep for guest boats and company fleet.
Quality & Safety Management
Ensure all service work is completed correctly, safely, and efficiently.
Verify work meets company standards before delivery to guests.
Oversee safety protocols for the team.
Assist with troubleshooting and provide hands-on guidance when needed.
Administrative & Computer Work
Use our service management software to create schedules, work orders, estimates, parts orders, and invoices.
Maintain service logs, notes, and reports to manage guests and track work progress.
Communicate service updates with other departments to ensure company-wide alignment
What We're Looking For
A highly accountable and organized individual who values effective workflows, guest communication, and administrative efficiency, knowing that effectiveness in the office creates more time for hands-on guest work in the marina.
A proactive problem solver who can troubleshoot and provide guidance on logistical, mechanical, or interpersonal challenges.
A confident and clear communicator who can engage guests and teammates with professionalism and approachability.
A supportive leader who enjoys guiding guests and teammates to ensure smooth operations.
A calm and composed professional who can manage multiple priorities and workflows.
Boating knowledge is a plus.
Tech-savvy and adaptable-comfortable using cloud-based software, scheduling tools, email, text, and video communication in a tech-forward work environment.
What We Offer
Stable, full-time, year-round work with growth opportunities.
Competitive compensation commensurate with experience, with a salary range of $55,000 - $65,000 per year plus incentives.
Health benefits, retirement plan with company contributions, paid time off, and sick leave.
Boating perks, team events, and an exciting work environment.
Supportive team atmosphere with training in boating, marina operations, and customer service.
A growing, industry-leading, and innovative business that values its team, their contributions, and their ideas.
Bridge Marina is a team-oriented, guest-focused environment where safety, leadership, continuous improvement and reliability drive our success. We value teamwork, personal accountability, and proactive problem-solving, encouraging our team members to take ownership of their roles, and support one another as well as guests.
Learn more about us online at ******************** or on Facebook, Instagram or *********************** look forward to connecting with you.
Bridge Marina inspires boaters of all abilities to get on the water. It's a place where people come to learn to boat, to get on the water and to enjoy all the fun, entertainment and exploration boating can offer. You can feel the energy and enthusiasm when you step onto our docks on a sunny summer afternoon. We seek teammates who would enjoy working on and around the water, working with boats and boaters, and being around fun and energizing people. Each team member at Bridge Marina brings skills and passion to a fun, challenging and ever-changing environment on the water. Our team and company provides one of the most unique and inspiring boating experiences in the industry.
Compensation: $55,000.00 - $65,000.00 per year
About Bridge Marina:
Bridge Marina has been helping boaters for over 65 years, and it is not just about boats. Bridge Marina is a place where people come to learn, get on the water, and enjoy the fun, entertainment, and exploration that boating offers. We have helped thousands of boaters get on the water. We're looking for teammates who relish the idea of working on and around the water, with boats and boaters, and being part of a fun and energizing community.