Customer Experience Team Leader
Customer Service Supervisor Job 25 miles from Oxford
Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Pay: $22 - $22.75 / hour
we are a food market where you make the difference
At Wegmans, we're on a mission to help people live healthier, better lives through exceptional food. So, when you bring your authentic self and your passion for people to Wegmans, you're joining a team of difference-makers. Our promise to our customers is simple: Every Day You Get Our Best. And because it all starts with you, we'll make sure you have the support you need to grow personally, express your individuality, and create change in your community.
how you'll make the difference
Bring your passion for people, and we'll give you the resources you need to enhance your leadership skills and grow your career! Joining Wegmans as a Team Leader puts you right at the center of a people-first, dynamic environment that's always moving, growing, and innovating. Through one-on-one mentoring and participation in developmental events, you'll gain a deep understanding of our operations and business measures along with the values that set us apart. You'll find so many opportunities to grow in various areas of the store, including our Service, Merchandising, Perishable, and Culinary departments.
what will you do?
Manage employee performance and growth by providing resources, training, feedback, and development opportunities
Provide incredible customer service to both customers and your team of employees
Help solve operational challenges while maintaining open communication with managers
Coordinate activities and prioritize tasks to ensure your team runs efficiently
Required Qualifications
1 or more years of work experience or a college degree
Computer Skills
Preferred Qualifications
Experience leading a team
Enthusiasm for and knowledge of relevant products
Ability to quickly learn and adapt to new situations and subject matters
At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.
Whether through premium pay for working overtime, on Sundays or on recognized holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone.
And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department.
Comprehensive benefits*
Paid time off (PTO) to help you balance your personal and work life
Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
Health care benefits that provide a high level of coverage at a low cost to you
Retirement plan with both a profit-sharing and 401(k) match
A generous scholarship program to help employees meet their educational goals
LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Exclusive discounts on electronics, entertainment, gym memberships, travel and more!
And more!
***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.
For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
Customer Support Representative
Customer Service Supervisor Job 42 miles from Oxford
Customer Service Representative
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Malta, NY, you'll be a part of bringing humanity to business. #experience TTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!
This position would require you to work at 101 State Farm Place, Malta, NY 12020, Suite 200.
What You'll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
At least 1 year of customer service experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage starting at $18.92 plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Visit ************************* for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location US-NY-MaltaJob _Customer Care Representative
Customer Service Manager
Customer Service Supervisor Job 25 miles from Oxford
Title
Customer Service Manager
Company
Reed's Inc. is an innovative company and category leader that provides the world with high quality, premium and naturally bold™ better-for-you beverages. Established in 1989, Reed's Inc. is a leader in craft beverages under the Reed's , Virgil's and Flying Cauldron™ brand names. The company's beverages are now sold in over 40,000 stores nationwide.
Job Summary
The Customer Service Manager is a hands-on position with responsibility of leading and optimizing the customer service operations between the company's suppliers for finished goods, contract manufacturing, third-party logistics partner(s), and Reed's customers. This is a fast-paced role that requires a customer service-oriented individual who can engage with suppliers, finance, sales, and marketing in an efficient manner. This role will have one direct report and will be responsible for the day-to-day operations and the management and the professional development of the team. In addition, this individual must have experience in developing customer relationships, warehouse operations, and the ability to use data to drive critical business decisions. As a senior member of the team, this dynamic leader must be able to communicate effectively across all levels of the organization. This position reports directly into the Sr. Director, Logistics and Customer Service.
Responsibilities
Develop strong relationships with Reed's customers and with the Reed's sales team. Build their trust and help drive our strategic growth plan.
Oversee the management of the “order to cash” (order entry and invoicing) process and integrate systems and technology to optimize the process for all domestic, international, and transfer orders.
Ensure products are delivered on-time and in full to meet customer orders.
Manage OTIF with Key accounts and customer allocations when required.
Key liaison between sales and operations planning
Oversee all customer complaints and customer returns.
Provide support during financial audits of inventory and 3PL
Qualifications
Bachelor's degree or combination of equivalent education and experience
5+ years of experience in logistics and customer service that includes negotiating, budgeting, and implementing new systems and WHSE locations.
Prior experience working with co-packers and contract manufacturers
Prior experience working with EDI and NetSuite
Detail-oriented, with excellent analytical skills and attention to detail
Excellent verbal and written communication skills
Ability to demonstrate excellent judgement and escalate issues as needed
Aptitude for managing multiple projects simultaneously and ensuring proper follow through
Please note that we do not provide immigration sponsorship for this position.
Reed's Inc. is an Equal Opportunity Employer.
Customer Service Manager (Sales, Support, and Operations)
Customer Service Supervisor Job 14 miles from Oxford
About the Role
At Woodland Power Products, we don't just sell outdoor power equipment-we build relationships and create incredible customer experiences. That's why this role isn't just "Customer Service Manager"-it's the leader of the entire department, responsible for strategy, execution, and team success.
This is a hands-on leadership role overseeing a team of about 15 professionals across phone, technical, and digital support. You'll drive process improvements, develop team members, and ensure we consistently deliver top-tier customer experiences. From coaching employees to rolling out new order management systems, this role requires a mix of big-picture thinking and tactical execution.
We've built a strong foundation, but there's room to grow. If you want to make a real impact, be a key decision-maker, and take full ownership of department success, this is your opportunity.
Responsibilities
Lead, mentor, and develop a high-performing customer service team
Ensure customers receive best-in-class support across multiple service channels
Identify inefficiencies and implement process improvements that enhance productivity and customer satisfaction
Utilize AI and digital tools to improve workflows and customer interactions
Collaborate with sales, engineering, and manufacturing teams to ensure smooth operations and problem-resolution
What Success Looks Like
High customer satisfaction and reduced escalations
A motivated, skilled, and engaged customer service team
Streamlined processes that reduce workload while improving service
Proactive improvements that keep us ahead of customer expectations
What We're Looking For
Strong leadership and coaching skills
Experience making data-driven decisions to improve team performance and customer outcomes
A proactive approach to problem-solving and process improvement
Effective communication and delegation skills
Ability to balance strategic thinking with hands-on execution
Our Core Values
At Woodland Power Products, our culture is built on:
Integrity - We follow through on commitments and maintain high standards
Curiosity - We ask questions, explore new ideas, and find better ways to work
Compassion - We support each other and our customers with honesty and respect
Customer Centricity - We prioritize customer needs in every decision
Adaptability - We embrace change and turn challenges into opportunities
Execution That Leads to Achievement - We don't just set goals; we reach them
Additional Details
Location: West Haven, CT (Hybrid)
Position Level: Department Leader
Employee Classification: Exempt - Full Time
Salary Band: $75,000-$90,000
Incentive Target: 10% of Base Salary
Why Join Us?
If you're ready to lead a customer service team that makes a real impact, thrive in a fast-paced environment, and want to be part of a company that values both people and performance, we want to hear from you.
How to Apply
Send us your resume and a cover letter that tells us why you're the perfect fit. We want to hear about your leadership philosophy, problem-solving skills, and how you align with our values.
Join Woodland Power Products and help shape the future of customer service.
Customer Service Specialist
Customer Service Supervisor Job 32 miles from Oxford
The Customer Care Associate (CCA) is responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and ensuring customer satisfaction. As the frontline representative of the organization, the CCA provides accurate information, demonstrates professionalism, and fosters customer loyalty through effective communication and problem-solving. This role requires strong interpersonal skills, a customer-centric approach, and a commitment to continuous improvement.
Deliver high-quality service aligned with company goals to enhance customer satisfaction and loyalty.
Identify trends and share feedback to improve service delivery and processes.
Build strong relationships with customers by understanding their needs and delivering tailored solutions.
Collaborate with Team Leaders and peers to resolve complex issues and enhance the customer experience.
Adhere to established workflows, scripts, and guidelines to ensure compliance and service consistency.
Maintain accurate and detailed records of customer interactions in CRM systems.
Consistently meet or exceed key performance indicators (KPIs), including response time, resolution time, and customer satisfaction.
Required Skills & Qualifications:
Familiarity with customer service principles, including active listening and empathy.
Knowledge of CRM tools and help desk software for managing customer interactions.
Understanding of company products, services, and policies to provide accurate information.
Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.
Basic troubleshooting and problem-solving skills.
Preferred Qualifications:
Previous experience in customer-facing roles such as retail, hospitality, or call centers.
Proven ability to handle customer inquiries professionally and resolve issues effectively.
Experience working with CRM systems or other customer support platforms.
Demonstrated ability to meet or exceed performance goals in a customer service setting.
Strong communication skills with a focus on clarity and professionalism.
Customer Service Representative
Customer Service Supervisor Job In Oxford, CT
Customer Service Representative (On-Site Oxford Connecticut)
BASO, a global leader in the architectural lighting industry, is searching for a Customer Service Representative based in Connecticut. This position, reporting into the Customer Service Manager, will have the opportunity to collaborate with a young dynamic team at BASO's state of the art U.S factory and showroom in Oxford. BASO offers an exciting fast paced environment in an expanding company with opportunity to grow. Furthermore, you can expect to take advantage of a comprehensive benefit package. This position is Full Time, Monday-Friday. Work Location: Oxford, Connecticut (this is not a remote position)
Your responsibilities
• Process quotes and purchase orders in a timely manner
• Work directly with our regional sales manager and sales agency (within the assigned territory)
• Convey updates for quotes and orders to our stakeholders
• Ensure customer support and coordinate post-sales related topics in collaboration with our technical support team
• Provide feedback to the department head regarding service-related issues or customer concerns
• Contribute to customer satisfaction via effective communication internally and externally
Requirements
• Excellent written & verbal communication skills
• Customer focused & teamwork oriented
• Problem solving & analytical skills
• Time management & multitasking is essential
• Minimum of one year experience in business-to-business or manufacturing customer service
• Proficiency in Microsoft suite (Outlook, Excel, Word, etc.)
• Knowledge in order processing in a manufacturing environment is a plus
• Technical knowledge is an advantage as well
• The ideal candidate will be required to pass a drug screening and background check
Benefits
• Starting from $20 per hour based on knowledge and experience (a higher pay is feasible)
• 401(k) + matching
• Health, Dental & Vision insurance
• Paid time off
About BASO
At BASO, we rely on a flat organizational structure, and place a tremendous amount of trust in our employees to promote self-dependence and creativity. This leads to success both personally and for the entire company.
Successful Employees A company's success is the result of the success achieved by its employees. Those who embrace this idea know how important it is to foster a company culture that allows and actively encourages employees to achieve ongoing success. Here at BASO, this is precisely the goal we have set for ourselves. This requires a climate of appreciation for the work of every individual, as well as a wide range of development opportunities, open communication, and the acceptance of responsibility.
Working Environment We promote honest and open communication between employees and supervisors and colleagues who support one another at all times. BASO believes that open office plans that includes spacious rooms, fine furnishings, and state-of-the-art office equipment creates a work climate that allows everyone to put forth their best performance.
Call Center Specialist
Customer Service Supervisor Job 26 miles from Oxford
Our client, an auto and home insurance company, is looking to hire a Call Center Specialist on a contract basis. The ideal candidate will thrive in providing outstanding customer service and ensuring a positive experience for every client. Training is provided as well as growth opportunities to support your development. No prior insurance experience is required.
Hybrid schedule, 4 days onsite.
Pay: $19/hr
Responsibilities:
• Listen attentively to customers and engage with them in a positive, empathetic manner, ensuring a clear understanding of their needs.
• Maintain professionalism and courtesy in all interactions with customers and third parties.
• Transfer calls and connect callers to the correct department or person.
• Perform additional duties as required.
Qualifications:
• Bachelor's degree preferred, not required
• Strong computer skills and technical proficiency.
• High energy and self-motivation to take initiative and follow through.
• Ability to collaborate effectively in a team setting.
• Outstanding written and verbal communication skills.
• Proven ability to manage stressful situations with patience and professionalism.
• Capable of handling a high call volume while meeting time standards and maintaining a professional attitude.
• Dedicated to ongoing improvement and learning in customer service techniques.
Our Commitment to Diversity, Equity & Inclusion
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
Clinical Team Manager (RN, Registered Nurse, Nurse Manager) - HomeCare
Customer Service Supervisor Job 16 miles from Oxford
Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Monday thru Friday 8am to 4:30pm with 1 major and 2 minor holidays per year and 2-4 weekends per year to cover for weekend manager PTO
Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as a Clinical Team Manager.
As part of a person centered care model, this role will assist in management of daily operations of an interdisciplinary care team. This role will ensure the delivery of outcome based, cost effective care by utilizing metric-driven decisions. The primary purpose of this role is to manage, develop and mentor clinical staff. This role will collaborate with all team members to achieve exceptional outcomes.
In general, most of the time will be spent in the following activities:
-Identifies and facilitates professional development needs and competency of staff through home visits with staff to supervise and evaluate clinical performance; identifies and follows through with development plan
-Maintains compliance with regulatory agency policies and procedures by providing staff guidance in making clinical and case management decisions that are cost effective and focused on clinical outcomes
-Accountable for team performance in achieving desired clinical and operational performance Measures
-Utilizes clinical software to identify opportunities for education, most appropriate utilization of services, oversee clinical progression of patients and trend team outcomes and performance.
-Assures that clinical and functional outcomes are achieved at the highest level possible
-Resolves patient care problems collaboratively with internal/external customers - collaborates with peers across the regions
-Oversees the daily assignments for clinical and clerical staff based on client needs and staff competency to maintain team productivity standards; LEAN Daily Management process (Visual Boards)
Ensures timeliness of SOCs and timeliness of adjunct service delivery
-Determines staffing needs and coordinates hiring to meet service demands for assigned geographic areas
-Hires, trains, coaches and evaluates staff. This role is also responsible for completion of personnel evaluations according to agency timelines.
-Reviews and analyzes team and patient metrics to consistent with agency initiatives.
-Participates in preceptor programs
-Anticipates customer needs and responds quickly, accurately and pleasantly
Qualifications
NURSING:
Licensure: A registered nurse with a license to practice in the State of Connecticut
Education: According to current state requirements
Experience: According to current state licensure regulations. OASIS and chronic care management certification required.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Registered Client Service Associate
Customer Service Supervisor Job 41 miles from Oxford
Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.
DUTIES and RESPONSIBILITIES:
CLIENT SUPPORT
Provide service coverage for a FA/PWA/team including:
Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
Executing money movement transactions at the request of the client and/or FA/PWA/team
Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)
Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA/team
Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)
Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team
Supporting the FAs / PWAs / teams' marketing strategy (e.g., website maintenance)
Assist FAs / PWAs/ teams in delivering against their business plan and client service model
Remaining current on all policies, procedures, and new platforms
Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management
ADMINISTRATIVE SUPPORT
Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed)
Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
Assisting with general in-office support functions such as copying, filing and scanning documentation
Preparing and submitting expense reports for processing at the direction of the FA/PWA
Qualifications - External
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
Education and/or Experience
High School Diploma/Equivalency
College degree preferred
Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
Two or more years of industry experience preferred
Knowledge/Skills
Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
Detail orientated with superior organizational skills and ability to prioritize
Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
Exceptional writing, interpersonal and client service skills
Strong time management skills
Team player with the ability to collaborate with others
Ability to work in a fast-paced, evolving environment
Adaptable and ability to multitask
Goal oriented, self-motivated and results driven
Reports To:
Business Service Officer
Expected base pay rates for the role will be between $35,000 and $85,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Customer Service Representative
Customer Service Supervisor Job 20 miles from Oxford
A client of Insight Global's management team is searching for a highly motivated, positive, detail oriented customer service manager with excellent problem solving and leadership skills. The candidate for this position will work with customers and internal departments to enter orders, build specifications and handle important daily tasks. The candidate will manage existing business, develop strong customer relationships and ensure customers expectations are met. Multi-tasking and computer skills are necessary in this fast-paced and highly detail oriented environment.
Responsibilities:
• Manage existing customers and getting back to customers
• Develop strong customer relationships through excellent communication skills
• Resolve problems by clarifying the customer's complaint and determining cause and selecting/explaining the best solution to solve the problem
• Manage a high volume of calls and emails
• Communicating with internal teams
• Generating sales with opportunity for a bonus if metrics hit
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Compensation: $18-$20/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Bilingual Customer Service Representative
Customer Service Supervisor Job 26 miles from Oxford
Bilingual in English/Spanish
3 days a week onsite
2 days from home
Farmington, CT
$20/hour
Benefits and paid time off - direct hire
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers through various channels, including phone, email, and chat. This role requires strong communication skills and the ability to handle inquiries efficiently while maintaining a positive attitude. The Customer Service Representative will play a crucial role in enhancing customer satisfaction and loyalty.
Responsibilities
Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate information regarding products and services.
Handle outbound calling for follow-ups and customer feedback.
Perform data entry tasks to maintain customer records in our computerized system.
Process cash handling transactions accurately when necessary.
Collaborate with sales teams to ensure seamless service delivery.
Maintain professionalism and phone etiquette during all interactions.
Assist multilingual customers effectively, ensuring clear communication.
Resolve customer complaints in a timely manner while ensuring customer satisfaction.
Requirements
Previous experience in a call center or customer service environment is preferred.
Strong computer skills with proficiency in data entry and use of CRM systems.
Excellent verbal communication skills in English; bilingual or multilingual abilities are a plus.
Ability to work collaboratively within a team setting while also being self-motivated.
Familiarity with cash handling procedures is an advantage.
Demonstrated ability to maintain composure under pressure and handle difficult situations with professionalism.
Strong attention to detail and organizational skills.
Field Service Manager - Printing & Packaging Equipment
Customer Service Supervisor Job 14 miles from Oxford
Job Title: Regional Service Manager - Industrial Printing Equipment/Packaging Industry
Job Type: Full-Time
Seeking a highly motivated and experienced Field Service Manager to lead a growing service team within the industrial printing equipment and packaging industry. The Field Service Manager will be responsible for overseeing a team of field service technicians, ensuring customer satisfaction, and managing the installation, commissioning, maintenance, and repair of complex industrial printing and packaging machinery. This role requires a strong technical background, excellent leadership skills, and a customer-focused mindset.
Responsibilities
Manage, mentor, and develop a team of field service technicians.
Oversee the installation, maintenance, and repair of industrial printing and packaging equipment at customer sites.
Assign service tasks and monitor performance to ensure high levels of efficiency and quality.
Conduct regular performance reviews and provide training to improve technical skills and customer service.
Develop and implement service processes to improve operational efficiency and customer satisfaction.
Monitor service contracts and ensure compliance with agreed terms and conditions.
Act as the primary point of contact for key customer accounts regarding service-related matters.
Respond to customer inquiries and complaints promptly and professionally.
Provide technical guidance and support to the field service team.
Track and report on key service metrics (e.g., response times, resolution rates, customer satisfaction).
Analyze service data to identify trends and areas for improvement.
Prepare and present service performance reports to senior management.
Qualifications
Bachelor's degree in Engineering, Manufacturing, Business, or a related field (or equivalent experience).
Minimum of 5 years of experience in a field service management role within the industrial printing equipment or packaging industry.
Strong technical knowledge of printing and packaging machinery (installation, maintenance, and repair).
Proven leadership experience with a track record of managing and developing high-performing teams.
Strong communication and interpersonal skills.
Proficient in using service management software and Microsoft Office Suite.
Willingness to travel as needed to support customer sites and team activities.
Customer Service Representative
Customer Service Supervisor Job 14 miles from Oxford
MedXwaste.com, based in West Haven, CT, specializes in healthcare waste management, compliance services, paper shredding, hard drive destruction, and product destruction. With a focus on environmental responsibility and safety, we provide a comprehensive range of waste management solutions.
Role Description
We are seeking a detail-oriented Bookkeeper/Customer Service Representative to join our team. This dual role will involve managing financial records and providing exceptional customer service to our clients. The ideal candidate will be organized, proactive, and possess strong communication skills.
Key Responsibilities:
Bookkeeping:
Maintain accurate financial records, including accounts payable and receivable.
Prepare and process invoices, receipts, and payments.
Assist with reconciliation
Assist with budget preparation and financial forecasting.
Customer Service:
Serve as the first point of contact for customer inquiries via phone & email
Provide information about services, resolving issues in a timely manner.
Work with dispatcher to create customer schedules
Maintain customer records and update information in our software
Collaborate with other departments to address customer needs and concerns.
Follow up with customers to ensure satisfaction and retention.
Qualifications:
Proven experience in bookkeeping or accounting, preferably in a similar role.
Strong customer service skills with a friendly and professional demeanor.
Excellent organizational skills and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
High school diploma required; associate degree in accounting or related field preferred.
Commercial Lines Insurance CSR - Temporary (6 months)
Customer Service Supervisor Job 13 miles from Oxford
HYBRID schedule- New Haven County / Central CT
Join a top-rated, member-owned property & casualty insurance provider known for its collaborative culture and commitment to employees and customers.
About the Role:
We're seeking a temporary Commercial Lines Customer Service Representative to support their account services team from March through early Fall (end date TBD). Must have a producer's license and experience in commercial P&C insurance operations.
What You Bring:
3+ years experience working in commercial lines (P&C focus)
Experience with Auto coverage & habitational personal lines (preferred)
Strong Risk Management knowledge, contracts, and credit reports
Self-motivated with strong judgment & problem-solving skills
CT Producer's license Agent's license
Ability to start immediately
What They Offer:
Competitive pay
Collaborative, team-oriented environment
Now interviewing-click 'APPLY NOW'!
Front Desk Operations - Customer Service Representative
Customer Service Supervisor Job 37 miles from Oxford
alts | Alteration Specialists of New York is looking for a Front Desk Operations Professional
We are looking for a dynamic professional Front Desk Operations team member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as internal/external communication, and creative problem solving. This is a customer facing position, full-time or part-time role in New York City, Brooklyn, NY, Hoboken, NJ & Greenwich, CT, with competitive pay, full benefits, and opportunities for future growth.
Compensation
FDO earns $18 an hour when you are accompanied by a Studio Experience Coordinator or other FDO. If you are working a shop on your own then you will be paid $20 an hour for that specific shift. $18 an hour is the base compensation for any and all FDO roles.
Responsibilities
Front Desk - Office Management
Maintain a professional, warm, welcoming office environment
Greet all clients, manage check-ins, pickups and payment
Answer all inbound calls to the Alteration Specialists Studio
Manage all client bookings and appointments
Process new transactions and ensure internal reporting is correct
Responsible for ordering, tracking and managing office inventory, supplies and purchases
Ensure all outsourced garments are appropriately tagged, distributed and delivered
Manage the flow of fitting room processes and appointments
Customer Service
Quick, warm, and on-brand customer communication across emails, calls and in-person
Thoughtful and authentic recommendations to customers through a deep understanding of their need
Thoughtful interaction with each customer
Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the team
Contribute ideas to company policies to create an even better customer experience
Operations
Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
Ensure all tickets are properly created, and processed throughout the garment's life cycle with Alteration Specialists
Properly record and document all RFA's, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency
Attributes
You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.
You are a skilled communicator. You're both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in.
You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe.
You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization's objectives.
You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.
Experience
Experience in customer service related roles preferred
Prior responsibilities in the fashion industry, and communications management desired.
Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired.
*This is an entry-level role.*
Why the Role is Compelling
As the Front Desk Operations - Customer Service Representative for an alts | Alteration Specialists team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on some of the most important events and days in a client's life. You would establish rewarding relationships with the studio's clientele and partner community, and serve as the first point of contact for people who might benefit from our services. You would have the opportunity to develop your career in an expanding industry. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.
alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to growth and development of our staff.
Service Coordination Supervisor - Early Intervention
Customer Service Supervisor Job 42 miles from Oxford
Why Choose Metro? For over thirty years, Metro Therapy, Inc (now a subsidiary of Powerback Rehab) has been serving the educational and developmental needs of the pediatric populations throughout the greater New York city area. Metro is still locally run by the same family and continues to add diverse leaders who embrace the dedication to the community and yet bring new insightful knowledge that will allow us to provide the absolute best services for our clients. We have recently joined Powerback Rehab in an effort to provide employees with lower cost benefits, access to clinical support teams, and possible career growth opportunities.
POSITION SUMMARY: The Service Coordination Supervisor - Early Intervention oversees all aspects of
service provision for children receiving service coordination in the Early Intervention Program, and
provides weekly supervision and monthly monitoring of SC cases. This position serves the Early
Intervention Program (children 0-3 years of age).
SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:
1. Bachelor's degree required.
2. Experience working in Early Intervention preferred.
3. Management experience of 5+ years preferred.
JOB SKILLS:
1. Builds positive relationships based on respect for others.
2. Demonstrates a helpful, positive attitude.
3. Maintains effective communication with clinical staff and employed staff.
4. Good interpersonal and organizational skills.
COMPLIANCE:
1. Complies with applicable legal requirements, standards, policies and procedures including but not
limited to those within the Compliance and Ethics Program, Standard/Code of Conduct, Federal
False Claims Act and HIPAA.
2. Participates in required orientation and training programs.
3. Promptly reports concerns and suspected incidences of non-compliance to supervisor, Compliance
Liaison or to the Compliance Officer via the Integrity Hotline.
4. Cooperates with monitoring and audit functions and investigations.
5. Participates, as requested, in quality assurance and process improvement activities.
Responsibilities:
The Service Coordination Supervisor - Early Intervention oversees all aspects of service provision for children receiving service coordination in the Early Intervention Program, and provides weekly supervision and monthly monitoring of SC cases. This position serves the Early Intervention Program (children 0-3 years of age).
RESPONSIBILITIES/ACCOUNTABILITIES:
Oversees the Early Intervention Service Coordination Department.
Provides weekly supervision of service coordinators and conducts monthly outreach to their cases for quality assurance.
Monitors and provides contact to all assigned service coordination cases on a weekly and monthly basis.
Manages service coordination team to ensure that services are being provided in accordance with Early Intervention mandates.
Obtains progress notes and supporting documentation from clinicians providing direct services for billing and compliance purposes.
Documents services and case outreach with detailed notes.
Coordinates with parents on identifying goals, concerns, and resources for their child.
Consults on complex cases and provides insight and collaboration to the therapists.
Provides parent and caregiver training and guidance to cases to ensure collaborative service delivery and continued education.
Conducts interviews with prospective therapists and coordinates with recruiting on the demand for new Early Intervention Staff.
Performs other related duties as required.
Qualifications:
Bachelor's degree required.
Experience working in Early Intervention preferred.
Management experience of 5+ years preferred.
Posted Salary Range: USD $20.00 - USD $35.00 /Hr.
Client Service Associate, Institutional
Customer Service Supervisor Job 33 miles from Oxford
Fiducient Advisors provides tailored and personalized investment consulting services to clients such as retirement plan sponsors, endowments and foundations, private clients, and financial institutions. We operate with over 200 professionals nationwide, supporting our distinct purpose of helping clients prosper.
The Client Service Associate role is a valuable part of the overall level of service and communication provided to clients, Consultants, custodian firms and money managers, working on the clients' behalf to help them achieve their investment goals, no matter how big or small. The position assumes responsibility for supporting the firm's Institutional Investment Consultants in the areas of account administration, client servicing, trading and consulting projects.
Responsibilities:
Act as a liaison between custodians and clients by maintaining client records and authorized signers, managing recurring distributions, opening accounts, preparing Standing Letters of Authorization, etc.
Assist clients or Consultants with processing and facilitating money movements, including wires, electronic funds transfers, journals, DTC (Depository Transfer Check) of securities, ACAT (Automated Customer Account Transfer) and non-ACAT transfers in a timely manner while abiding by the Company's Compliance policies
Draft investment trade paperwork on behalf of clients as it relates to Mutual Funds, Alternative Assets, Separately Managed Accounts, etc. in accordance with the Company's Compliance policies
Support clients in completing paperwork for Hedge Fund and Private Equity subscription agreements in accordance with the Company's Compliance policies
Uphold superior client service standards by providing timely follow-up, proactive communication and by being a knowledgeable resource for clients and colleagues
Conducting outreach to build and maintain strong relationships with our client-base and identify firm services and solutions, such as digital, online access and cash management offerings, that support our clients' needs
Sustain effective communication with firm colleagues from other departments by maintaining and updating client records and activities in the CRM, shared folders and process workflows
Collaborate with peers on accomplishing operational and administrative duties; running reports, responding to general client requests, etc.
Support Institutional Consultants with daily business practices including portfolio administration, client audit requests, telephone coverage, coordination of client meetings and special projects
Required Education, Professional & Technical Experience
Bachelor's Degree or relevant work experience
1-3 Years in Investment Consulting or Financial Industry Experience
Proficiency in Microsoft Suite
Broad investment knowledge including experience with mutual funds, investment managers, 401(k) and/or Defined Benefit Plan administrative procedures preferred
Basic understanding of cash flow objectives
Previous CRM, Advent Axys, Adobe and custodial portal experience is a plus
Essential Traits
Thoughtful ability to establish rapport and build relationships.
Exceptional communication in a public setting with notable writing and presentation skills.
Adaptability when priorities shift and able to work independently.
Sound judgment and problem-solving skills.
Innovative, curious, and enthusiastic.
Detail-oriented with a high level of accuracy and organization.
Ability to cultivate and develop inclusive and equitable working relationships to support a sense of belonging.
Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism.
Work Environment & Travel Requirements
This role may travel up to 5% of the time for training and or business/events.
This role offers a hybrid work model with three days in one of our professional office environments and two days remotely.
Physical Job Expectations
The physical job expectations described here are representative of those that must be met by an associate to successfully perform the essential functions of this job:
Must be able to remain in a stationary position for up to 8 hours.
Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information.
The person in this position may at times need to move throughout the building to access different areas.
Ability to move equipment weighing up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform their primary responsibilities.
What We Offer (Summary Highlights)
A workplace that welcomes authenticity and practices acceptance for what makes each of us different. We are committed to educating our team, growing as a firm, and taking intentional actions related to diversity, equity, belonging and inclusion. We strive to be active participants of change in and outside our industry.
The base salary range for this position is $65,000-$90,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
Paid Time Off
Generous PTO with optional rollover
Personal/Sick Time
10 Holidays with additional half days off for specific holidays throughout the year
Summer Perks
Bereavement Time -inclusive time off for a loved one, unborn child, or pet.
Employer Paid Parental, Personal and Family leaves.
Professional Development Day for eligible exams
Work Life Convenience Benefits
Exclusive Wellness Benefit Programs from VirginPulse, Care.com, Torchlight, Real Appeal, Peloton and more
KindBody - Family & Fertility Assistance
Wellness Reimbursement Program
Professional Development Designation reimbursement
Employee Referral Program
Employee Resource Groups, Mentorship Program & New Hire Cohort
401K Plan with company match
Cell Phone Reimbursement Program
Fiducient Advisors is a CFA Institute DEI Signatory. As a signatory, we commit to six Code Principals that seek to drive DEI progress in a meaningful way that can be measured. The six principles focus on pipeline, talent acquisition, promotion and retention, leadership, influence, and measurement.
Fiducient Advisors is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state, or local law. The company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It is expected that all employees are aware of this policy and that they create an environment that is sensitive and respectful to all individuals.
We are committed to upholding a workplace that welcomes authenticity and practices acceptance for what makes each of us different. We are committed to educating our team, growing as a firm, and taking intentional actions related to diversity, equity, equality, belonging and inclusion. We strive to be active participants of change in and outside our industry.
Team Lead, Optical Fabrication-Plano (CWW BEN Shift)
Customer Service Supervisor Job 22 miles from Oxford
Wilton Factory Optics Fabrication - Plano Team Leader - CWW BEN Shift ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA. This position will be in Wilton, CT.
Position will effectively lead the CWW Back End Nights Shift Optics manufacturing for Plano operations. You will have managerial responsibilities for 14+ optical technicians. You will ensure safe, on-time delivery of high quality product to your customers while leading improvements in process and operational effectivity and efficiency. You will continuously seek out, foster, and spearhead improvements to all aspects of your operational area. You will engage in adoption and industrialization of new products and new processes through a strong partnership with Production and Development Engineers. You love being a team player that enjoys the success of team members as much as you enjoy personal success.
Shift: Back End Nights 6pm - 6am (Thursday night, Friday, Saturday, alternate Wednesday nights)
Role and responsibilities
As an Optical Fabrication Shift Team Leader, you will be responsible for:
Maintaining alignment of individual, team, and area goals to department and Company objectives.
Creating employee annual performance goals and coaching and mentoring your team of technicians for daily success.
Partnering with employees to create professional development action plans.
Developing competencies within the team that focus on technical skills, continuous improvement, teambuilding, and cross-training.
With minimal supervision, leading a team of technicians to deliver precision optics while meeting or exceeding department and product Key Performance Indicators. These include, but are not limited to: 5S safety; product first pass yield; on-time delivery; production lead time reduction; labor efficiency and labor hour accuracy; and workforce development and upskilling.
Anticipating resource requirements and allocating accordingly in order to meet shift goals.
Creating, maintaining, and monitoring work schedules with clearly defined priorities.
Transparently highlighting any product or performance issues and escalating requests for help as needed.
Facilitating identification and implementation of continuous improvement initiatives within your area.
Partnering with Production Engineering to systematically improve processes for increased efficiency and product quality.
Displaying structured systematic problem solving, innovative problem resolution, and encouraging new ideas and methods that are applied with rigorous experimentation and change control.
Leading by example, encourage personal motivation in an effort to achieve world class quality and performance.
Working effectively with peers across shifts to meet goals and maintain production continuity.
Communicating effectively to gain buy-in from technicians and influence department leaders.
Administrative duties including time and attendance record-keeping and performance/merit reviews.
Administering and enforcing company policies and procedures in a direct and consistent manner.
Working with Human Resources on disciplinary issues and hiring decisions.
Education and experience
Bachelor degree desired (in a science or engineering field preferred). Minimum of high school diploma required.
At least 5 years of supervisory / leadership experience in manufacturing, military or related field OR 5 years of direct optics fabrication experience desired.
Strong manufacturing operation acumen.
Strong LEAN manufacturing and Continuous Improvement experience - you can demonstrate a history of operational improvement through effective collaboration with your employees and across your partner organizations.
Computer proficiency with MS Outlook 365 applications, with knowledge of SAP or comparable ERP system.
Familiar with ISO9001 and ISO14001. Direct working experience in an ISO certified environment desirable.
Prior optical fabrication experience a plus, but not required.
Skills
Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you'll need the following skills:
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
Work according to a strict set of procedures within the provided timelines.
Strong interpersonal, coaching, and teambuilding skills.
Strong analytical skills- capable of translating requirements into an executable schedule.
Strong problem solving skills- able to identify and structurally solve problems in a timely manner.
Use data and sound judgment in decision making.
Constructively challenge the status quo in search of a better way.
Situational leadership skills to balance mandates for urgency with buy-in for structural change.
Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities.
Ability to effectively communicate and engage in one on one and small groups settings of technicians, engineers, and management.
Other information
May be exposed to moving mechanical parts, solvents and tooling.
May also be exposed to laser energy and magnetic fields.
Production areas are maintained at 70 to 75 degrees and 35-50% RH.
The noise level in the manufacturing areas is usually moderate.
Role within Office
Responsibilities:
Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
Occasionally required to move around the campus.
Occasionally lift and/or move up to 20 pounds.
May require travel dependent on business needs.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Role within the Factory
Responsibilities:
Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for entire duration of shift.
While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
The employee may occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Can work under deadlines.
The environment generally is moderate in temperature with moderate to high noise level.
Must be willing to work a compressed work week schedule - twelve-hour long shift and rotating from three to four days a week.
This must include references to day and night shifts for accommodation purposes.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.
Customer Consultant I
Customer Service Supervisor Job 6 miles from Oxford
Job Type: Hourly, Full Time Schedule: Monday -Friday 7:30am-4 Alternating Saturdays 7-3 Wednesdays off
Who We are:
At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day.
As a result of Ion's continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community!
Who we are seeking for this role:
The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion's service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people.
As a Customer Consultant 1 you are responsible for:
The delivery, via alternative delivery systems, the Bank's products, and services to potential and existing customers to maximize profitability, competitiveness, and growth of the company by effectively implementing the company service standards. Perform financial transactions accurately and effectively while adhering to set policies and procedures. Maintain and apply a working knowledge of all applicable banking regulations.
Responsibilities:
Employee is required to attend work.
Ensure company service standards are continually achieved in area of responsibility.
Project a positive and highly professional image of the Bank by providing high quality customer service.
Recognize and assume responsibility for contributing to the Bank's strategic growth and service goals through excellent customer service, product knowledge and product referrals.
Stays current on policies and procedures to limit the number of times customers are transferred to another department and to perform transactions accurately.
Keeps current on changes in technology and alternative delivery methods.
Achieve established goals for the department.
Analyze the best product to meet the needs of the customer, explains, and offers the product to the customer.
Respond to customer inquiries for information and help to resolve customer questions/issues in a courteous and timely manner.
Conduct installment and secured loan interviews. Completes phone application with caller. Process application on computer.
Assist customers in their financial planning by making referrals to our business partners, including but not limited to our Investment, Insurance and Lending teams.
Maintain a daily record of all customer contact, sales and other necessary data for report generation and follow-up.
Receive, verify, and process through the PC customer transactions.
Recognize and properly report all fraudulent, counterfeit, or suspicious activity by customers or employees to the security department.
Verify specific customer information to ensure accurate processing and to prevent misuse or intentional fraud.
Balance daily work.
Maintain 20 customers per hour average volume while adhering to industry standards as it relates to specific goals.
Ensure activities within assigned functional area of responsibility follow Bank policy, and State and Federal Regulations
Education and Qualifications:
High School diploma required, plus additional college or bank related courses.
A minimum of two years sales and customer service experience, or some comparable combination of education and experience.
Benefits:
Health Insurance (Medical, Dental Vision)
401k and Employer Match
Life Insurance
Disability
HSA
FSA
Educational Assistance
Wellness Programs
Employee Assistance Program
15 Paid Time Off Days (Will be tailored to level)
12 Paid Holidays
Job Shadowing
Volunteer Opportunities
Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.
Customer Solutions Expert
Customer Service Supervisor Job 42 miles from Oxford
About Us:
At Grit PPO, we pride ourselves on being the first-ever female-owned and operated outsourced call center specializing in contact center support services to the pest control industry. With over 20 years of experience, we are dedicated to providing exceptional service to our clients while fostering a vibrant and inclusive company culture. As we continue to grow, we are looking to add to our team!
We are seeking motivated and experienced Sales and Customer Service Representatives to join our team. If you are looking for a role with excellent earning potential, flexible scheduling, and a company culture focused on growth and collaboration, this opportunity is for you! We are looking for talented individuals in Sales and Customer Service to strengthen our sales efforts and assist customers with their scheduling requests in a fast-paced environment.
You will be responsible for influencing existing and potential customers. You must be able to understand the customer's requirements in a short time and present solutions that meet their needs while functioning concurrently on multiple platforms.
The ideal candidate will be motivated, organized and conscientious, and able to deal with aggressiveness, complaint, sales and be able to independently problem solve but still also work well as a team.
Job Summary:
In this role, you'll engage with customers, schedule service requests, and drive sales in a high-volume, fast-paced environment. You'll need to understand customer needs quickly, present tailored solutions, and thrive while working across multiple platforms.
Key Responsibilities:
Handle a high volume of customer interactions (100+ calls per day), including inbound and outbound calls, live chat, email, and text communication.
Schedule service appointments, answer inquiries, and provide exceptional customer care.
Utilize a consultative sales approach to convert potential leads into customers and achieve sales targets.
Maintain accurate records in the CRM system and other platforms.
Resolve customer complaints efficiently and professionally, balancing empathy with call control.
Collaborate with team mentors and leaders to meet performance benchmarks.
Flexible Scheduling Options:
We understand that everyone's availability is different, and we offer a variety of shifts to accommodate traditional and non-traditional schedules. While we cant guarantee your preferred shift, we encourage you to share your availability.
This role is perfect for candidates looking for either a traditional or non-traditional schedule with some flexibility.
Cultural Insights & Values:
Weekly team calls and social events that foster a supportive work environment.
A career-focused atmosphere where employees are valued for their contributions and ideas.
A commitment to core values:
Integrity: Acting with honesty and strong moral principles.
Innovation: Embracing creative solutions to drive progress.
Customer Focus: Delivering exceptional service to meet customer needs.
Collaboration: Working together to achieve shared goals.
Excellence: Striving for the highest standards in all efforts.
Requirements
At least 2 years of phone sales, telesales and customer service
1-2 years of call center experience
Proven track record of meeting or exceeding sales quotas.
Experience handling high call volumes with multiple phone queues.
Previous experience with functioning concurrently on multiple screens and platforms
Strong communication, negotiation, and presentation skills.
Ability to resolve complaints with professionalism and empathy.
Multitasking and proficiency in using CRM systems and relevant software.
Bilingual proficiency is a plus!
Benefits
Compensation & Benefits:
Starting Pay: $40,000 (Hourly base plus commissions).
Performance-Based Increases: Opportunities for raises based on performance.
Comprehensive benefits package, including:
401(k) with company match.
Health, Dental, and Vision insurance.
Paid time off: Vacation and Sick Leave
Flexible Spending Account & Voluntary Benefits
Equal Employment Opportunity Statement:
We are committed to creating a diverse and inclusive workplace. Our client provides equal employment opportunities to all employees and applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.