Customer Service Supervisor Jobs in Niceville, FL

div class="description"pJob Title: strong Deputy Cyber Incident Response Team (CIRT) Manager/strong/p pDuration: strong Contract/strong/p pClearance: strong Active TS with SCI Eligibility required. /strong/p pbr/ strongu Job Description/u/strongu:/u/p pThe Deputy Cyber Incident Response Team (CIRT) Manager ensures exceptional service for managed services customers and helps drive employee engagement for CIRT staff members. They will help coordinate the daily activities of CIRT staff; orient, train, and mentor staff; monitor incident management queues; address client escalation issues; and interface with clients as needed. The CIRT Deputy Manager is expected to be process oriented and accountable for the overall success of the CIRT's Cyber Defense Mission.br/ br/ strong Responsibilities include:/strongbr/ • Support managing CIRT team consisting of up to 30 cyber defense analysts providing cyber detection, incident response, and recovery coordination services to the customer.br/ • Lead activities and technical direction of CIRT staff to diagnose and resolve client enterprise cyber alertsbr/ • Field escalated customer issues and resolve or refer to specialized experts as neededbr/ • Monitor and report the status of tickets and other cyber defense tasks assigned to the CIRT and ensuring items are coordinated, logged, tracked, and resolved appropriately.br/ • Provide input on process improvements and contribute to the technology road map for the strategic plan.br/ • Perform metrics trend analysis and reporting; guide resultant process improvement.br/ • Communicate policies, expectations, and feedback to CIRT staffbr/ • Facilitate a high-performance team environment and employee engagementbr/ • Guide and coordinate projects requiring schedulingbr/ • Contribute to the development, communication and implementation of policies, procedures, best practices, recommendations, and guidelines for standards.br/ • Conduct individual meetings with team members to address performance, training needs, set expectations, and facilitate a 2-way dialogue regarding the team members' experiencebr/ • Other duties as assigned and required.br/ br/ strong Required Skills:/strongbr/ • Must be a U.S. Citizenbr/ • This position requires an active Top Secret security clearance with SCI eligibility.br/ • Must be able to obtain Client suitability prior to starting employment.br/ • 10+ years of directly relevant experiencebr/ • Computer Emergency Response Team (CERT/CIRT) hands-on experiencebr/ • Current experience with network intrusion detection and response operations (Protect, Defend, Respond and Sustain procedures)br/ • Hands-on experience in the detection, response, mitigation, and/or reporting of cyber attacks affecting client networksbr/ • Computer network surveillance/monitoringbr/ • Knowledge and understanding of network protocols, network devices, multiple operating systems, and secure architecturesbr/ • Familiar with System log analysis, computer evidence seizure, computer forensic analysis, and data recoverybr/ • Experience with current cyber threats and the associated tactics, techniques, and procedures used to infiltrate computer networksbr/ • Excellent verbal and written communication skillsbr/ • Efficient delegation and task prioritizationbr/ • Ability to interview and select employees in accordance with company guidelines and EEOC commitmentsbr/ • Ability to coordinate and facilitate staff trainingbr/ • Ability to provide feedback, coach employee performance, and effectively implement disciplinary action as neededbr/ • Ability to manage and resolve conflicts as they arisebr/ • Demonstrated ability to document processesbr/ • The ability to respond to crises efficiently and objectivelybr/ • Proficiency with MS Office Applicationsbr/ • Must be able to work collaboratively across agencies and physical locationsbr/ br/ strong Desired Skills:/strongbr/ • Current experience with Splunkbr/ • Experience supporting Client, Federal Civil, Intelligence and/or DoD Customersbr/ • Computer Forensics experiencebr/ • Malware reverse engineering experiencebr/ • Experience with Risk and Opportunity managementbr/ • Scripting experience (python, Perl etc.)br/ • Experience with process development and deploymentbr/ • Prior experience with data visualization products such as Analyst Notebookbr/ • Prior experience working in one of the following highly desired:br/ • DOD/FED Cyber Client organizationbr/ • DCIO/MCIO, with Cyber Counterintelligence focus/p pstrong Education/strong: Bachelor's required/p/div

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. Job Title: Customer Service Associate FT Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. Maintain confidentiality of information. Put up discarded or returned merchandise. Perform cashier associate duties, as necessary. Perform pricing duties, as necessary. Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. Perform other job-related duties as assigned. Qualifications Minimum Must be 18 years of age. High school diploma or equivalency. Ability to read, write and speak English proficiently. Ability to understand and follow English instructions. Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Preferred Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. Possess a proficient working knowledge of office, front end systems and equipment. Possess proficient computer skills. Possess demonstrated skills in the ability to perform and deliver customer service expectations. Demonstrate good organizational skills. High standard of integrity and reliability. Required Behaviors Lives the Values by embracing the essence of the company demonstrating a commitment to the company's goal and values. Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. Business-driven showing passion for the business, delivering results consistently. Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else. People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities Compliance with all company policies and procedures. Must complete service training within sixty (60) days of position start date.

A Customer Service Representative plays a vital role in providing a positive experience for our guests through maintaining awareness of their situational surroundings at all times. Below are the components that each Customer Service Representative must successfully perform on a daily basis to ensure the goals of the Customer Service department are met and exceeded. Engage in genuine interaction with guests Maintain constant visibility of your dedicated zone and be aware of all guests' well being and take appropriate steps to avoid potential threats or problems Provide and maintain a clean environment at each bar, stairs, hallways, bathrooms, and other areas throughout the Flora-Bama. This also includes trash pick-up throughout the grounds and in the parking lots of the Flora-Bama and other entities Use a de-escalation method during a stressful event and have the ability to approach a situation with a non-aggressive and calm attitude to prevent the issue from intensifying Alliance to the Flora-Bama Customer Service and the Management team to always support each other and understand that the guest's safety is our number one goal Maintain Flora-Bama's reputation and tradition with professionalism and legal compliance Essential Qualifications and Experience: Ability to effectively communicate with guests, peers, and management Ability to multitask, and take ownership of the different tasks that are assigned Ability to work as part of a team and take initiative independent of direct supervision Must be able to work in a fast-paced environment Enthusiastic, friendly, and energetic when talking to guests and coworkers Constant moving, talking, hearing, reaching, grabbing, and standing up to 8 consecutive hours and occasional stooping, kneeling, crouching, and climbing ladders Must be able to lift 50+ pounds High School Diploma Military/Law Enforcement/ First Responder experience is a plus Willingness to work peak hours including nights, weekends, and holidays Ability to work in a warm/hot environment Starting Pay: $18 hr

Are you an experienced clinical laboratory professional looking for leadership opportunity? Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Clinical Laboratory Supervisor to join our team **Ascension Sacred Heart in Pensacola, FL** . In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives". **Work Schedule:** Weekdays 8:30 PM - 5:00 PM **Benefits** : Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (************************************************************** . **Job Responsibilities:** + Supervise the day to day operations of the Sacred Heart Laboratory + Ensure laboratory tests are accurately performed and results are reported in a timely manner + Directly supervise, train, and mentor laboratory personnel of the department + Monitor daily workflow in the lab and schedule adequate assay coverage + Responsible for ensuring all shifts in the department are properly staffed + Research and resolve any production errors while escalating when necessary + Engage in continuous process and service level improvements + Ensure all equipment is being properly maintained through Quality Control + Prepare and maintain Quality Assurance records and documents + Evaluate new process improvements and make appropriate recommendations + Meet regularly with direct reports to provide coaching and feedback for their development + Perform bench work as needed and maintain proficiency/competency in technical operations + Ensure all work is in accordance with state and Federal regulations + Responsible for administering and managing policies and procedures + Process and maintain payroll and personnel files + Perform administrative duties as needed **Requirements:** + Bachelor's degree in a Chemical or Biological science, Clinical Laboratory Science, Medical Technology or meet local regulatory (CLIA & State) requirements + Minimum 2 years of experience as a Technologist + Previous supervisor/leadership experience is highly preferred + Florida State Medical Technologist License + ASCP or AMT certification is preferred + Strong working knowledge of CLIA, CAP and relevant state regulations + Understanding of laboratory operations as well as policies and procedures + Proficient with Laboratory Information Systems and Microsoft Office + Strong communication skills; both written and verbal + High level of attention to detail with strong organizational skills + Comfortability making decisions in a changing environment + Ability to handle the physical requirements of the position _If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!_ **Labcorp is proud to be an Equal Opportunity Employer:** As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility (Disability_*****************) . For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .

This FULL-TIME position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. The individual selected for this role will be expected to work at Store #2063, located at: 313 E. Nine Mile Road, Pensacola FL 32514 Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Qualifications Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish

Pay: $10.00 - $14.00/hour based on experience I LOVE SUGAR is hiring for a Customer Service Associate to join the team at our Panama City Beach, FL location. Much more than a candy store, I LOVE SUGAR takes the candy we all LOVE and delivers a magical and breathtaking experience. A state-of-the-art design including patented custom fixtures and attention to extreme detail, is what we believe makes shoppers often refer to I LOVE SUGAR as the Apple store of candy. A 55' mega candy wall, Candy Mosaics and other Art completely made out of candy are all found throughout the space which creates a candy museum-like experience. We make candy he ART. Combine that with every type of candy imaginable, mix it with love and an iconic brand, I LOVE SUGAR was born. Overall Job Function: Optimizes the store´s success by providing the customers with the greatest customer experience. Job Responsibility including but not limited to: Customer Service Provide excellent customer service according to I LOVE SUGAR standards. Answer phones courteously and promptly. Job Knowledge Actively work with products, including processing, stocking, replenishing, rotating, displaying and merchandising per I LOVE SUGAR guidelines. Run POS register, report and handle all required transactions, issue receipts and pack merchandise. Receive, open and unpack merchandise shipments. Efficiency Execute reductions, price changes, transfers and cash register routines. Utilize established I LOVE SUGAR policies and procedures to assist in asset protection and safety for the store and partner with store management as needed. Team Player Work effectively with team members to ensure the selling floor, cash point, and stockroom are clean and well maintained per I LOVE SUGAR store standards. Adhere to I LOVE SUGAR values and internal standards policies and procedures contained in the company Employee Handbook. Minimum Candidate Qualifications: High School graduate or equivalent preferred 6 months of experience in customer service, retail industry preferred Ability to lift in excess of 30 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items for a short distance Ability to climb a ladder and use a step stool Competencies: Excellent customer service skills Ability and willingness to run a cash register Good communication and organizational skills Ability to multitask in a fast-paced environment Ability to take initiative to complete tasks and solve problems Ability to meet deadlines Ability to manage time and prioritize Must be able to work a flexible work schedule including nights and weekends We offer flexible schedules, and an amazing employee discount program for cell phone plans, gym memberships, travel, and more! If this sounds like you, please apply here and let's grow together!

Are you an experienced clinical laboratory professional looking for leadership opportunity? Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Clinical Laboratory Supervisor to join our team Ascension Sacred Heart in Pensacola, FL. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives". Work Schedule: Weekdays 8:30 PM - 5:00 PM Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Job Responsibilities: Supervise the day to day operations of the Sacred Heart Laboratory Ensure laboratory tests are accurately performed and results are reported in a timely manner Directly supervise, train, and mentor laboratory personnel of the department Monitor daily workflow in the lab and schedule adequate assay coverage Responsible for ensuring all shifts in the department are properly staffed Research and resolve any production errors while escalating when necessary Engage in continuous process and service level improvements Ensure all equipment is being properly maintained through Quality Control Prepare and maintain Quality Assurance records and documents Evaluate new process improvements and make appropriate recommendations Meet regularly with direct reports to provide coaching and feedback for their development Perform bench work as needed and maintain proficiency/competency in technical operations Ensure all work is in accordance with state and Federal regulations Responsible for administering and managing policies and procedures Process and maintain payroll and personnel files Perform administrative duties as needed Requirements: Bachelor's degree in a Chemical or Biological science, Clinical Laboratory Science, Medical Technology or meet local regulatory (CLIA & State) requirements Minimum 2 years of experience as a Technologist Previous supervisor/leadership experience is highly preferred Florida State Medical Technologist License ASCP or AMT certification is preferred Strong working knowledge of CLIA, CAP and relevant state regulations Understanding of laboratory operations as well as policies and procedures Proficient with Laboratory Information Systems and Microsoft Office Strong communication skills; both written and verbal High level of attention to detail with strong organizational skills Comfortability making decisions in a changing environment Ability to handle the physical requirements of the position If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Pensacola, FL $85-100K DOE + Benefits Join a winning team! The company are a well-established roofing business in Florida, who require a Service Manager to join their team due to growth. In this role, you will be joining a tight-knit and collaborative team, who are always looking out for each other. They have a low turnover of staff, due to their willingness to constantly promote from within, so you will have plenty of opportunity to take your career to the next level. Benefits Package · Health, Dental, Vision, Life, and Disability insurance. · 401K with 4% company match. · Ten days of discretionary PTO. · Paid Holidays on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day. · Company issued cell phone or reimbursement offered for personal device. · Company issued vehicles available for company use or optional $600 per month reimbursement for use of personal vehicle. · Company wide bonus scheme. Role Requirements · Previous experience leading a commercial roofing service division · Strong technical knowledge of commercial roofing systems If you are interested, APPLY TODAY or alternatively, reach out to Charlie directly for more information! ************ ****************************** INDHP

We are seeking an Service Manager to join our team! You will be responsible for providing customers with a memorable dining experience. The Service Manager is passionate about providing Guests with the best experience possible. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential. Essential Duties and Responsibilities: Team Member Training and Execution ✓ Cajun Hospitality/ TIP-TOP ✓ Suggestive Selling ✓ Service Basics ✓ H.E.A.R.T. ✓ Manage Alerts ✓ Drive Thru service with speed initiatives ✓ Cross-training of team members and PA completions ✓ Echo communication from Service Team to Production Team ✓ LTO training of procedures and follow-up of the execution ✓ Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA) ✓ 5-day New Hire Training plan executed, schedule NH and cross training ✓ Developing a Pros Team or crew trainers ✓ Completing and analyzing the Service Tracker Administrative Work ✓ Weekly forecasted sales to be submitted to RGM by EOD Monday ✓ Weekly Food and chicken orders ✓ Weekly writing of schedule to be submitted to RGM by EOD Tuesday ✓ Weekly review and goal setting for the shift huddles ✓ Weekly review and goal setting for the restaurant's rSuccess Scorecard /ACR ✓ Handling guest complaints and Qualtrics alerts ✓ All management team and team members have access to Popeyes Academy ✓ Tracking the progress of team members and the management team in the Popeyes Academy ✓ Document smallwares that needed to be purchased for the service area by completing the Smallware Inventory in Zenput. Restaurant Follow Up ✓ Communicates with the RGM regarding ongoing issues with the production and service team ✓ All Daily tasks for the Image Calendar completed in Zenput ✓ Dining room and packing areas are neat, clean, and organized ✓ Curb Appeal - landscaping, corners of the parking lot, signage, drive-thru menus, trash cans ✓ Cashier/Drive-Thru areas are neat, clean, and organized ✓ Marketing Materials, POPs, and table tents are in good condition ✓ Proper FOH closing procedures are being followed ✓ Accountable for Drive-thru times ✓ Service Tracker completed daily ✓ IDMB/ODMB and Music in working condition Working Hours -Works 45-50 hours per week. (The first 40 hours are the regular hourly rate while the excess hours are a time-and-a-half rate) Benefits: • Dental insurance • Employee discount • Health insurance • Life insurance • Paid time off • Vision insurance

Nemours is seeking an Access Center Supervisor (Full-Time), to join our team in Pensacola, Florida. . The Access Center Supervisor is responsible for the supervision of the day-to-day functions of the Centralized Patient Access Center and direct supervision of the Access Center Specialist staff. This position collaborates with department leadership to evaluate service needs and volumes and adjusts staffing levels accordingly. This position assigns daily work schedules and acts as a resource in the daily operations and activities of the department, performing staff level duties as needed. The Access Center Supervisor is responsible for maintaining adequate staffing to meet the demands of Nemours patient families and other customers by assisting with Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. With the support of the leadership team, the Access Center Supervisor writes and delivers corrective action and/or coaching and updates and maintains personnel files. Essential Functions: Oversee the daily operational activities of the Access Center, monitoring workflows and making daily adjustments using productivity and performance measures. Oversee production and quality of department performance to maintain efficiency and accuracy. Collaborate with the department leadership team to resolve process issues and/or create new workflows to improve performance. Review team metrics daily, report metrics to administration, and provide feedback/immediate countermeasures on any missed KPIs. Partner with clinical leadership to create, maintain, and update EMR decision tree scheduling guidelines and reliable methods to ensure scheduling accuracy and promote standard work. Perform a minimum of three Calabrio phone audits for each direct report monthly and provide timely feedback regarding call performance in addition to rounding with each direct report monthly to review Performance Management goals. Report daily team collections to the Treasury timely and in accordance with established protocol. Interview, hire, train, and develop Access Center associates. Provide coaching and corrective action to Access Center associates in accordance with Nemours Human Resources guidelines. Resolve customer service complaints when escalated. Monitor, edit, and approve employees' time in Kronos. Job Requirements High School Diploma required. Minimum (3) three years of experience.

Nemours is seeking an Access Center Supervisor (Full-Time), to join our team in Pensacola, Florida. . The Access Center Supervisor is responsible for the supervision of the day-to-day functions of the Centralized Patient Access Center and direct supervision of the Access Center Specialist staff. This position collaborates with department leadership to evaluate service needs and volumes and adjusts staffing levels accordingly. This position assigns daily work schedules and acts as a resource in the daily operations and activities of the department, performing staff level duties as needed. The Access Center Supervisor is responsible for maintaining adequate staffing to meet the demands of Nemours patient families and other customers by assisting with Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. With the support of the leadership team, the Access Center Supervisor writes and delivers corrective action and/or coaching and updates and maintains personnel files. Essential Functions: * Oversee the daily operational activities of the Access Center, monitoring workflows and making daily adjustments using productivity and performance measures. * Oversee production and quality of department performance to maintain efficiency and accuracy. Collaborate with the department leadership team to resolve process issues and/or create new workflows to improve performance. * Review team metrics daily, report metrics to administration, and provide feedback/immediate countermeasures on any missed KPIs. * Partner with clinical leadership to create, maintain, and update EMR decision tree scheduling guidelines and reliable methods to ensure scheduling accuracy and promote standard work. * Perform a minimum of three Calabrio phone audits for each direct report monthly and provide timely feedback regarding call performance in addition to rounding with each direct report monthly to review Performance Management goals. * Report daily team collections to the Treasury timely and in accordance with established protocol. * Interview, hire, train, and develop Access Center associates. * Provide coaching and corrective action to Access Center associates in accordance with Nemours Human Resources guidelines. * Resolve customer service complaints when escalated. * Monitor, edit, and approve employees' time in Kronos. Job Requirements * High School Diploma required. * Minimum (3) three years of experience.

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity Lead Supervisor Job Description The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment. Sample of tasks required of role: SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values Endorses, models and develops team to deliver Coach's Selling and Service expectations Enforces sales strategies, initiatives and growth across all categories Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers Productivity Management: holds sales team accountable for personal sales Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) Sensitive to customer and team needs and tailors approach by reading cues Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate Develops both self and individual product knowledge skills and remains aware of current collections Understands the positive sales impact staffing has on the business and recruits accordingly Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s) OPERATIONS: Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively Demonstrates strong business acumen Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor Maintains interior and exterior upkeep of the building with partnership from the corporate office Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions Ensures all daily tasks are completed without negatively impacting service of Coach standards Competencies required: Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings. Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably. Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything. Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks. Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty. Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Additional Requirements: Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets. Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at ************** Our Competencies for All Employees * Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. * Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. * Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. * Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. * Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. * Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. * Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers * Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. * Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. * Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at ************** or ****************************** Visit Coach at ************** Work Setup BASE PAY RANGE $16.00 TO $24.00 General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation. Req ID: 118677

27591 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility * Primary responsibility is the safety and welfare of employees and customers. * Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. * All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures * Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory * Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage * Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance * Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards * Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. * Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 356 Rack Room Shoes 356 Pay Range: Silver Sands Outlet 10406 Emerald Coast Pkwy. Ste. 86A About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Destin, Florida US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.

At PBI-Gordon Companies, and our subsidiaries PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc, our priority is people, pets, and the places they go. As employee owners, we support each other in building our careers as well as our companies. Our foundation is rooted in integrity, innovation, partnership, and pride. Come grow with us! SUMMARY: The Packaging Team Lead is responsible for compliance with current good manufacturing practices (cGMP) and is the subject matter expert on packaging operations, including batch record reviews, production schedules, equipment, packaging line operations, safety, and standard operating procedures (SOPs). RESPONSIBILITIES: Responsible for ensuring equipment and rooms are set up properly and accurately documented in correct logbooks. Trains and leads new and existing packaging operators on job functions, including (SOPs) and cGMP. Set up, clean, and operate packaging rooms and equipment. Troubleshoot and problem-solve issues with packaging operations, packaging line, packaging room, related cGMP, outputs, SOPs, and batch records. Provide support and/or knowledge for change controls, system investigation reports (SIRs), and SOPs. Conduct batch record reviews for accuracy and completeness. Work with department leaders on process improvements and ongoing continuous improvement opportunities. All other tasks as requested or assigned. QUALIFICATIONS AND REQUIREMENTS: High School Diploma or GED equivalent required. 4+ years of experience in an FDA or cGMP manufacturing facility required. Team Lead or demonstrated success in leading through influence preferred. Basic computer skills required. Experience with Master Control, Microsoft Suite (Excel, Word, Outlook), and Microsoft Dynamics 365 preferred. PBI-Gordon Companies and its subsidiaries are proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 hours per week or more. Full-time employees will become eligible to participate in benefits on the first of the month following their start date, unless stated otherwise below. (Note: Interns, temporary or part-time employees, do not qualify for eligibility.) Medical Insurance We are committed to helping you and your dependents maintain health and wellness by offering voluntary, competitive medical insurance and prescription drug plan options. Dental Insurance Choose from two voluntary dental plans that are designed to help protect you and your dependents' oral health. Vision Insurance Our voluntary vision insurance plan is designed to help protect you and your dependents eye health. Coverage is available for eye exams, frames, lenses, and contact lenses. Employee owners are responsible for 100% of the cost of this plan. Life Insurance with Accidental Death & Dismemberment (AD&D) We offer a company-paid $50,000 life insurance policy with AD&D. You also have the opportunity to purchase additional life and AD&D insurance for yourself, your spouse and/or your dependent children. The cost for this coverage is based on the amount you elect and your age. Short- and Long-term Disability Our company-paid short-term and long-term disability plans to provide income replacement in the event you are not able to work due to illness or injury. Short-term disability will provide 70% income replacement up to $1,350 per week and long-term disability will provide 60% income replacement up to $5,000 per month. Employee Assistance Program (EAP) EAP Services are company paid to benefit all employee-owners and their families. EAP provides up to six free counseling sessions to help you and your family members manage life stressors, solve personal or relationship concerns, and achieve your goals. Flexible Spending Account (FSA) Flexible Spending Plans offer employee-owners the option to set aside pre-tax monies into a medical reimbursement or dependent care account to help pay for out-of-pocket medical, dental or vision expenses or day care costs. The maximum contributions are determined by the IRS and adjusted annually. This is a use-it-or-lose-it account, meaning any funds remaining in the account following the close of the plan year will be forfeited. Pet Insurance We love our pets! Pet insurance options for your furry friends is offered through the ASPCA. Employee-owners can enroll and pay premiums directly to ASPCA. Paid Holidays & Paid Time Off (PTO) Everyone needs time off to rest and recharge! Paid time off includes Regular PTO, Personal PTO, and specified paid company holidays. * The amount of paid time off (PTO) depends upon the employee's position and years of service. Employee Stock Ownership Plan (ESOP) We act like we own the company because we do! An ESOP provides employees with an ownership stake in the company. It's an additional form of compensation directly tied to PBI-Gordon Companies financial success. All regular employees are eligible to participate in the ESOP the first of the month following 30 days of service. PBI-Gordon Companies contributes approximately 18% of total compensation annually with a six-year vesting schedule. Our ESOP is more than a benefit, it is a key part of a culture, and it can provide significant rewards in retirement! 401(k) Retirement Savings Plan Saving for retirement is one of the most important financial decisions you can make. We offer a 401(k)-retirement savings plan to assist employees with this important financial goal. New employee owners are eligible to participate the first of the month following 30 days of employment. We provide a company match of 100% up to 3% deferral with a three-year vesting schedule. Fitness Reimbursement We believe regular exercise helps improve overall health and job performance. PBI-Gordon will reimburse up to a maximum of $300 annually for gym/fitness memberships. William Everett & Mary Ellen Mealman Scholarship Fund Children or grandchildren of employee-owners may apply for a scholarship under the William Everett & Mary Ellen Mealman scholarship fund. Applicants are awarded based on financial need, academic achievement, and involvement in extracurricular/community activities. Tuition Reimbursement After one full year of employment, employee-owners are eligible for tuition reimbursement for bachelor's level coursework related to their current job or any future job offered at PBI-Gordon Companies. Parental Leave Company paid parental leave is offered to employee-owners following the birth of a child or the placement of a child with an employee in connection with adoption, foster care, or surrogacy. This policy will run concurrently with Family and Medical Leave Act (FMLA) leave, as applicable. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). Please see our CCPA disclosure for more information. Employment is contingent upon and may not begin until the successful completion of a pre-employment background and drug screen.

The Team Lead is an entry-level leadership position designed to give employees delegation and ownership responsibilities during a park shift. Team Leads are trained in basic leadership skills and principals to help effectively support daily park operations and mentor other Team Members. QUALIFICATIONS 18 years of age or older. Demonstrates leadership and initiative either through a formal leadership role or within their work, schooling, or extracurricular experiences. Minimum of 6 months of work experience ideally within a high-volume customer service industry such as retail, restaurant, fitness, or recreation. Retail sales and/or amusement park or entertainment industry experience are all considered a plus. Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems. Is available to work nights, weekends, and holidays as needed. Is reliable, coachable, self-motivated, and organized. RESPONSIBILITIES Team Leads report to and support the park's management team by being out in the park providing on-the-spot leadership where needed. When things are busy, they're the first to jump in where help is needed most. They're also responsible for providing Managers with important updates or customer service issues if the park is busy and other Team Members can't leave their station. Responsibilities include - Providing the necessary delegation to Team Members so shifts across all departments can run as smoothly as possible. Providing hands-on support to Team Members by jumping into any department when extra help is needed (i.e. café, birthday parties, front desk, etc.). Execution of membership sales at the front desk and being on the lookout for potential sales opportunities while walking the park or assisting in other departments (by creating memorable moments for our guests, providing guests with information, and educating guests on our offerings when the opportunities present themselves). Helping to enforce park safety policies and ensure the park is running smoothly. Educating other Team Members in the moment if there's an issue with guest safety that's not being corrected. Help maintain a clean environment and perform janitorial duties throughout the shift. Complete any incident reports that happened during the shift. Assist with initiating and coordinating opening or closing park procedures. Help ensure any additional shift duties outlined for that day are complete before leaving. PHYSICAL REQUIREMENTS Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements. Ability to lift and/or move a minimum of 20 pounds. Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment. Compensation ranges from $14-15/hr based on qualifications and experience. Full-time Team Leads are eligible for benefits including medical, dental, and vision (401k eligibility based on age and tenure requirements).

We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate. Position Overview & Purpose The Supervisor, Customer Service at LiveOak Fiber plays a critical role in overseeing the day-to-day operations of the customer service team. This position is responsible for ensuring the delivery of exceptional customer service, resolving escalated customer issues, and supervising the customer service representatives to meet performance goals. The primary purpose is to enhance customer satisfaction and ensure the smooth operation of the customer service department. Essential Duties & Responsibilities 1. Customer Service Leadership * Supervise and support the daily activities of the customer service team. * Manage the performance of in-house customer service coordinators and call center partners. * Set the tone for the team and lead by example, taking customer calls when necessary and resolving escalations as needed. 2. Team Building and Development * Hire, train, and develop the customer service team. * Provide coaching, guidance, and support to empower the team to achieve their performance goals. * Build the customer service organization from the ground up, continuously improving practices and procedures. 3. Performance Monitoring and Metrics * Generate daily and weekly metrics to track team performance and identify areas for improvement. * Monitor and evaluate team performance, providing constructive feedback as needed. * Analyze customer service data to drive improvements and optimize the customer experience. * Partner with Quality Assurance and Training representative to ensure technical and soft-skill training requirements are met. 4. Customer Issue Resolution * Ensure the delivery of exceptional customer service by resolving escalated customer issues. * Develop and document customer service guidelines to standardize responses and improve efficiency. * Work with product, sales, and field services teams to address customer concerns and improve satisfaction. 5. Process Optimization * Identify opportunities to streamline and enhance customer service processes. * Implement best practices and standards to improve efficiency and effectiveness. * Continuously evaluate and refine customer service methodologies and tools. 6. Collaboration and Communication * Collaborate with other departments, including product development, sales, and operations, to optimize the customer experience. * Foster a culture of collaboration and teamwork across the organization. * Serve as the face and voice of the customer service organization, representing it in meetings and communications. Knowledge, Skills & Abilities * Strong leadership and team management skills. * Excellent communication and interpersonal abilities. * Proficiency in customer service software and tools. * Problem-solving and conflict resolution skills. * Ability to multitask and manage time effectively. * Empathy and patience in handling customer concerns. * Attention to detail and accuracy in documentation and reporting. Basic Qualifications & Competencies * Associate degree or equivalent education. * 3+ years of experience in a customer service role, with at least 1 year in a supervisory capacity. * Familiarity with customer service software and systems. * Excellent verbal and written communication skills. * Must be able to provide proof of eligibility to work in the U.S. Preferred Qualifications & Competencies * Bachelor's degree in Business Administration, Communications, or a related field. * Experience in the telecommunications or ISP industry. * Knowledge of fiber optic technology and services. * Certification in customer service management or a related field. * Working in or supervising a customer service call center Physical Demands & Working Environment * Walking- up to 40% * Standing- up to 40% * Reaching- up to 10% * Lifting and/or bending- up to 10% * Work environment- indoors and outdoors * Able to lift up 45 pounds. * Travel: 10% STATEMENT The qualification requirements, physical demands, and work environment characteristics described in this are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully. This in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments. This in no way states or implies a contract of employment. LiveOak Fiber reserves the right to modify this job description at their discretion at any time and will notify the employee of the change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA). Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug-free workplace policy to ensure the well-being and productivity of our team.

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. Maintain confidentiality of information. Put up discarded or returned merchandise. Perform cashier associate duties, as necessary. Perform pricing duties, as necessary. Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. Perform other job-related duties as assigned. Qualifications Minimum Must be 18 years of age. High school diploma or equivalency. Ability to read, write and speak English proficiently. Ability to understand and follow English instructions. Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Preferred Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. Possess a proficient working knowledge of office, front end systems and equipment. Possess proficient computer skills. Possess demonstrated skills in the ability to perform and deliver customer service expectations. Demonstrate good organizational skills. High standard of integrity and reliability. Required Behaviors Lives the Values by embracing the essence of the company demonstrating a commitment to the company's goal and values. Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. Business-driven showing passion for the business, delivering results consistently. Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else. People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities Compliance with all company policies and procedures. Must complete service training within sixty (60) days of position start date.

Pay: $10.00 - $14.00/hour based on experience I LOVE SUGAR is hiring for a Customer Service Associate to join the team at our Panama City Beach, FL location. Much more than a candy store, I LOVE SUGAR takes the candy we all LOVE and delivers a magical and breathtaking experience. A state-of-the-art design including patented custom fixtures and attention to extreme detail, is what we believe makes shoppers often refer to I LOVE SUGAR as the Apple store of candy. A 55' mega candy wall, Candy Mosaics and other Art completely made out of candy are all found throughout the space which creates a candy museum-like experience. We make candy he ART. Combine that with every type of candy imaginable, mix it with love and an iconic brand, I LOVE SUGAR was born. Overall Job Function: Optimizes the store´s success by providing the customers with the greatest customer experience. Job Responsibility including but not limited to: Customer Service Provide excellent customer service according to I LOVE SUGAR standards. Answer phones courteously and promptly. Job Knowledge Actively work with products, including processing, stocking, replenishing, rotating, displaying and merchandising per I LOVE SUGAR guidelines. Run POS register, report and handle all required transactions, issue receipts and pack merchandise. Receive, open and unpack merchandise shipments. Efficiency Execute reductions, price changes, transfers and cash register routines. Utilize established I LOVE SUGAR policies and procedures to assist in asset protection and safety for the store and partner with store management as needed. Team Player Work effectively with team members to ensure the selling floor, cash point, and stockroom are clean and well maintained per I LOVE SUGAR store standards. Adhere to I LOVE SUGAR values and internal standards policies and procedures contained in the company Employee Handbook. Minimum Candidate Qualifications: High School graduate or equivalent preferred 6 months of experience in customer service, retail industry preferred Ability to lift in excess of 30 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items for a short distance Ability to climb a ladder and use a step stool Competencies: Excellent customer service skills Ability and willingness to run a cash register Good communication and organizational skills Ability to multitask in a fast-paced environment Ability to take initiative to complete tasks and solve problems Ability to meet deadlines Ability to manage time and prioritize Must be able to work a flexible work schedule including nights and weekends We offer flexible schedules, and an amazing employee discount program for cell phone plans, gym memberships, travel, and more! If this sounds like you, please apply here and let's grow together!

27840 Full Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility * Primary responsibility is the safety and welfare of employees and customers. * Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. * All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures * Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory * Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage * Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance * Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards * Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. * Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 577 Rack Room Shoes 577 Pay Range: Pier Park 205 Bluefish Drive, Suite 115 About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Panama City Beach, Florida US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.