Sr. Supervisor, Credit Risk Review
Customer Service Supervisor Job In Providence, RI
Sr. Supervisor, Credit Risk ReviewProvidence, United States of America
USA Job Family Description: Serve as the third line of defense, providing the Board Audit & Board Risk Committees and senior management with independent assurance on the quality and effectiveness of internal controls, risk management (current or emerging), governance processes and systems, and lending units (overall asset quality, risk and compliance processes, underwriting policies, procedures, limits, concentrations), thereby helping to protect the company's value, solvency and reputation. To such ends, Internal Audit evaluates: the effectiveness and efficiency of these processes and systems; compliance with applicable laws and regulations, and with the requirements from supervisors; the reliability and integrity of financial and operational information; and, asset integrity. Credit Risk Review assesses the quality, quantity, direction and overall credit risk in the organization.
USA Job Function Description: Provide the Board Risk Committee and senior management with independent assurance on the company's lending units to assess overall asset quality, risk and compliance with established underwriting policies, procedures, limits and concentrations. Assess the quality, quantity, direction and overall credit risk in the organization through planned vertical and horizontal reviews, oversight of portfolio monitoring functions such as promontories, watched assets reviews, TDR reviews, new origination reviews, credit risk/solvency reporting and other portfolio monitoring reporting. Provide objective assessments of credit risk management staffing, underwriting and credit analysis, portfolio monitoring, and problem loan management. Provide objective assessments of policies and procedures.
Essential Functions/Responsibilty Statements:
Conducts onsite and offsite reviews, to provide an independent assessment of the quality, quantity, direction and overall credit risk in the organization through planned vertical and horizontal reviews.
Assesses asset quality, status and appropriateness of existing risk controls/compliance with established underwriting policies/risk tolerance.
Participates and leads onsite and offsite examinations.
Works on the necessary sampling, defines scope and type of review.
Prepares planning/intro memo.
Reviews required documentation for loan review testing, inclusive of conducting credit file reviews and completing necessary line sheets.
Reviews individual loan files for compliance with underwriting and default management policy and procedure.
Prepares written summary report of findings, observations and recommendations.
Communicates findings to Line and Risk management.
Assists in the oversight of portfolio monitoring functions such as quality control, default/foreclosure management, credit risk/solvency reporting and other portfolio monitoring reporting.
Assesses asset quality, status and appropriateness of existing risk controls/compliance with established underwriting policies/risk tolerance.
Ensures underwriting credit analysis is sound and justifies/mitigates the identified credit risk.
Ensures credit culture is consistent throughout organization and represents approved Risk Tolerance Statements.
Assesses/Ensures risk rating integrity and timeliness of rating changes.
Ensures appropriate specific reserves are in place and charge-off aretaken timely.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
Bachelor's Degree or equivalent work experience in Accounting, Finance, Business or equivalent field. (Req)
Master's Degree in Accounting, Finance, Business or equivalent field. (Pref)
Work Experience:
Banking experience, preferably concentrated in Credit Risk Management or Credit Risk functions such as Underwriting or Originations, 12-15 years (Req)
Skills and Abilities:
Strong working knowledge of loan procedures and policies
Analytical and problem solving skills
Ability to work independently with limited supervision
Technology and computer skills, with the ability to effectively use Microsoft Office (Word, Excel, Outlook, Powerpoint)
Detail oriented with project management skills
Strong verbal and written communication skills
Time management skills and the ability to complete multiple projects simultaneously and in a timely manner
Solid diplomatic skills with the ability to resolve conflict
EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights:This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
Primary Location: Providence, RI, Providence
Other Locations: Rhode Island-Providence,Texas-Dallas,Massachusetts-Boston
Organization: Santander Holdings USA, Inc.
Salary: $105,000 - $175,000/year
Hardware Team Lead
Customer Service Supervisor Job In Norwood, MA
Job Summary: This position is for a HW Team Leader reporting into the Analog and Mixed signal product development group. The successful candidate will be leading a team of analog and mixed development engineers in development of analog and mixed signal technology for PCB instrumentation in many design areas including
Precision measurement, signal sourcing, and DSP functions.
Strong grasp of detailed PCB development, analog circuit analysis, and familiarity with calibration of precision analog instrumentation are musts.
System level trouble shooting skills, plus excellent communication and organizational skills are mandatory.
Experience within the Automatic Test Equipment (ATE) industry is a definite plus
Work closely with marketing and applications to provide input to marketing strategies and future product developments.
Qualifications:
Master's Degree in Electrical Engineering (MSEE) preferred, bachelor's Degree in electrical engineering (BSEE) with additional experience acceptable.
Minimum of 5-year experience with MSEE, 7 years with BSEE preferably in ATE.
Strong detailed analog circuit analysis knowledge.
Ability to understand and create hardware block diagrams and schematics.
Ability to understand engineering, manufacturing, and customer requirements.
C/C++ programming skills.
Problem solving and debugging skills with the ability to solve system wide problems.
Ability to quickly learn our ATE programming environment.
Excellent communications skills.
Proven ability to develop quality deliverables on time.
Ability to team with software, hardware, applications and operations engineering staff, to bring-up new hardware designs and to diagnose chip and board problems.
Ability to adapt in a rapidly changing environment.
Beneficial Attributes: - ATE Experience and good understanding of Quality Audio Design.
With more than 3000 employees worldwide, we offer challenging and rewarding work experiences, generous employee benefits and a strong company culture. If you are looking for a global publicly traded company that provides you with international experience and a challenging work environment, then Cohu is your choice.
Connect with Cohu…
Connect with your future…
Cohu is a VEVRAA Federal Contractor and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability status or protected veteran status, or any other characteristic protected by law.
Team Lead-Lab Processing Supervisor
Customer Service Supervisor Job In New Bedford, MA
Community Focused. Care Driven.
Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.
Southcoast Health is a not-for-profit, charitable health system with multiple hospitals, clinics, and facilities throughout Southeastern Massachusetts and Rhode Island.
Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.
Find out for yourself why Southcoast Health has been voted ‘Best Place to Work' for 7 years in a row!
We are searching for a talented Team Lead-Lab Processing Supervisor
Hours: 40hrs
Shift: Day shift with some weekend and holiday rotation may be required; Flexible start times 7:00am - 9:00am
Location: St. Luke's Hospital - New Bedford, MA
A career at Southcoast Health offers you:
A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
Competitive pay and comprehensive benefits package
Generous Earned Time Off Package**
Employee Wellbeing Program
403B Retirement Plan with company match
Tuition assistance / Federal Loan Forgiveness programs
Professional growth opportunities and customized leadership training
**Available to regular status employees who are scheduled to work a minimum of 24 hours.
Southcoast Health is an Equal Opportunity Employer.
Compensation: Pay rate will be determined based on level of experience.
Responsibilities
Under the direction of the Manager, Laboratory Site or Designee, perform a wide variety of administrative, supervisory, educational, clinical, and other related duties within assigned laboratory section of Southcoast Hospitals Group. Responsible for the oversight of the laboratory assistants, specimen processors, and clerical staff to ensure efficient, effective, and quality services to pertinent patient care and customer service. Responsible for 24-hour accountability of all designated personnel and activities within assigned laboratory sections. Responsible for being on site to supervise staffing needs at critical demand times.
Qualifications
Associates Degree in Medical Laboratory Service with certification as MLT (ASCP) or a Baccalaureate Degree in Medical Technology or the equivalent Baccalaureate Degree in Physical, Chemical, or biological science in conjunction with certification as MLS (ASCP) or equivalent in the appropriate categorical or specialty certification is required.
Minimum five (5) years of progressively responsible experience in Clinical Laboratory science is required.
Laboratory experience in multiple disciplines is preferred.
Current certification as MLT(ASCP), MLS(ASCP) or equivalent is required.
Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.
Pay Range
USD $39.24 - USD $52.63 /Hr.
Rotation Schedule Requirement
Some weekends may be required.
#J-18808-Ljbffr
Service Manager
Customer Service Supervisor Job In Bourne, MA
Who are you:
My client is looking for an experienced Service Manager to help oversee the Service department. Looking for an individual who exudes positive energy, has a stellar work ethic, is proactive, and leads by example. This individual must have great customer service skills as customer satisfaction is a must and part of our company culture. Auto industry and plumbing supply transitions over well but open to other candidates who feel their skillset could be a great fit!
What you will be doing
Departmental Payroll
Staff Scheduling, Oversight
Delegation of Inventory and EPASS Reporting review & delegation
Communication and supervision of the assistant service manager to ensure proper support
Communication with customers via Package AI (online chat), email and phone
Essential Functions:
Communication with customers to provide an elevated customer experience; management of staff to support this experience.
Our ideal candidate has:
Education: Bachelor's degree in a relevant field, such as Engineering, Technical Management, or Business Administration, preferred; equivalent technical certifications or substantial experience in technical service leadership will be considered.
Experience: Minimum of 5 years in management roles within the service industry, including at least 3-5 years in a leadership or management position.
Proven experience in project management, training development, and technical systems implementation.
Strong organizational, analytical, and cross-departmental communication skills.
Demonstrated ability to develop and lead high-performance technical teams, with a track record of fostering continuous improvement and operational excellence.
About our client:
Established in 1983, our client is family owned and operated. Across 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our partner services everything they sell and pride themselves in delivering the best product and customer service possible. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.
Additional information:
75k-80k annual salary, depending on experience
Healthcare
401k match
Vacation and Sick Time
PTO
Customer Service Specialist
Customer Service Supervisor Job In Sharon, MA
The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.
The individual must exhibit the following core TireHub commitments:
· Approachable - If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
· Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
· Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.
· Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done - and we do it fast.
Role Specifics:
§ Manage incoming customer calls and all aspects of inbound order management
§ Completes outbound phone calls/campaigns as assigned
§ Elevate unresolved customer issues to designated departments
§ Own follow up to customers related to inbound calls and customer requests/issues
§ Drive customer adoption to self-service tools through helpful communication and support
§ Drive communication between Sales and Operations related to customer service
§ Provide B2B and AR support as needed
§ Completes outbound phone calls/campaigns as assigned
§ Complete other tasks assigned by the Customer Service Lead
Performs additional responsibilities as requested*
Competencies:
§ Customer Focus: Building strong customer relationships and delivering customer-centric solutions
§ Resourcefulness: Securing and deploying resources effectively and efficiently
§ Drives Results: Consistently achieving results, even under tough circumstances
§ Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Experience:
2 years minimum previous sales or customer-facing experience preferred
Demonstrated success with over-the-phone communication
Product & Industry sales knowledge preferred
Knowledge, Skills, and Abilities:
§ Excellent written, interpersonal, and verbal communication skills
§ Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
§ Microsoft Office experience
This position is based out of TireHub's location at: 31 Commercial Street Sharon, MA 02067, USA
Part Time Customer Service & E-Commerce Supervisor
Customer Service Supervisor Job In Plainville, MA
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Job Responsibilities:
* Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
* Establishes clear expectations for balancing in-store customer service and completing online orders.
* Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
* Seeks awareness of relevant competitors and industry trends.
* Ensures an effective and efficient response to customer questions, requests, and/or concerns.
* Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
* Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
* Maintains Team Member safety and security standards.
* Ensures compliance with relevant regulatory rules and standards.
* Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
* Maintains cleanliness of workspaces including staging area and coolers.
* Maintains security of equipment, e.g., MSRs, phones, currency counters.
* Proactively identifies process improvement opportunities.
* Consistently communicates and models WFM core values, leadership principles, and supports goals.
Job Skills
* Ability to perform task management, balancing dynamic customer flows.
* Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
* Excellent interpersonal, motivational, team building and customer relationship skills.
* Capable of teaching others in a positive and constructive manner.
* Proficient with email, Microsoft Office, and operations-related applications.
Qualifications
* 12+ months retail experience
Physical Requirements/Working Conditions
* Must be able to lift 50 lbs.
* In an 8-hour workday: standing/walking 6-8 hours.
* Hand use: Single grasping, fine manipulation, pushing and pulling.
* Work requires the following motions: bending, twisting, squatting, and reaching
* Exposure to FDA approved cleaning chemicals
* Exposure to temperatures 90 degrees Fahrenheit
* Ability to work in a wet and cold environment.
* Ability to work a flexible schedule including nights, weekends, and holidays as needed.
* Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
CUSTOMER SERVICE SUPERVISOR
Customer Service Supervisor Job In Somerset, MA
CUSTOMER SERVICE SUPERVISOR
DEPARTMENT: COMMUNITY BANKING/BRANCH ADMINISTRATION
LEVEL: 105
FLEXIBLE WORK PROGRAM ELIGIBILITY CODE: N/A
FUNCTION:
Under the direction of the Branch Manager and Assistant Branch Manager, the Customer Service Supervisor is at the forefront of customer interactions as part of a branch-based team that provides high quality service that earns the long-term loyalty of our customers. Leverages communication skills and banking knowledge to engage with customers. Understand customers' needs which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals. Responsible for the daily supervision of the branch teller staff, creating a high-quality service team that earns the long-term loyalty of the customers. Oversees and conducts the accurate processing of various customer transactions. The CSS coaches the teller team in all aspects of relationship development, service, and operations, responding to customer inquiries by answering questions, resolving problems, or referring customers to the appropriate personnel. The Supervisor is responsible for the daily control of the branch's main vault, distributing and receiving cash to/from the staff. Demonstrates a willingness to do more than is required or expected by embracing the Bank's mission statement and core values, which will improve results and morale as well as create new opportunities.
RESPONSIBILITIES:
RELATIONSHIP DEVELOPMENT AND SERVICE
Be the face of BayCoast Bank, presenting a professional, friendly and helpful appearance with every interaction and ensuring that the teller staff consistently provides high quality customer service.
Effectively engages with customer inquiries in a courteous and efficient manner according to the Bank's problem resolutions procedures.
Accurately processes various customer transactions.
Leverages problem-solving by speaking clearly and persuasively in positive and negative situations. Listens and obtains clarification.
Models and promotes Customer Centric service standards to the teller staff.
Initiates contact with customers to ensure satisfaction.
Enthusiastically participates in and supports Bank-sponsored marketing initiatives, sales meetings, training programs and campaigns/contests.
Promotes a desire to help or serve both internal and external customers, to understand and meet their needs.
Assists as an active member of the office customer service team with opening deposit accounts, taking loan applications, problem solving and providing Solutions to customers, as needed.
Embraces the Bank's commitment to Solutions by seeking and recognizing opportunities to refer our customers and new business to different areas of the Bank, BayCoast Insurance, BayCoast Financial Services, Plimoth Investment Advisors, and Baycoast Mortgage
Uses Salesforce to track identified tasks, leads, and opportunities. Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition.
Strives to meet and exceed branch initiatives and goals.
Seeks and promotes opportunities to provide Merchant Services and Elan credit card products to customers.
Maintains a current registration with the Nationwide Multistate Licensing System (NMLS).
STAFFING AND COACHING
Manages the daily staffing schedule and maintains a smooth workflow behind the teller line.
Motivates, trains, and coaches the staff to improve relationship development and service skills.
Provides guidance to subordinates in the more complex or non-routine aspects of their work.
Consistently ensures staff adherence to bank policies and procedures regarding branch operations, security, and employment practices.
Motivates staff to improve product knowledge through periodic testing.
Exhibits confidence in self and others; inspires and motivates others to perform well. Effectively influences actions and opinions of others; accepts feedback from others. Gives appropriate recognition to others.
Provides training to new tellers, as needed.
Coaches each staff member to provide exceptional service by completing monthly Observations and establishing action plans.
Participates as a “team player” to accomplish branch tasks.
Helps staff to develop their skills in order to achieve their goals which assist in their career path development.
OPERATIONAL
Responsible for overseeing the daily supervision of the teller line while performing the following duties:
Responsible for the daily control of the vault, placing orders for cash in order to maintain an adequate on-hand cash supply. Ensures the security of the main branch cash, supplying and receiving cash to/from tellers when needed and is responsible for its settlement at days end.
In the absence of the manager and when there is no Asst. Mngr. assigned, may be responsible for the daily operations of the branch and monthly and quarterly branch reports.
Balances the ATM, night deposit and subject to verification bags daily.
Issues Debit/ATM cards through Card @ Once and performs maintenance when cards are compromised due to lost, stolen or fraud.
Demonstrates complete knowledge of Customer Service Associate (teller) transactions and performs Customer Service Associate (teller) transactions & other duties as needed.
Consistently produces and exceeds the expected volume of teller transactions, adhering to the established teller difference limits.
Prepares source documents completely and accurately and processes the appropriate paperwork correctly and promptly.
Ensures monthly cash audits are completed/submitted on a timely basis.
Maintains a high degree of accuracy, organization, and productivity in overseeing and conducting customer transactions.
Signs bank checks, approves certain checks for encashment, and overrides certain transactions in accordance with proper procedures.
Assists the Supervisory Staff in monitoring service performance and reports incidents to Branch Manager or Assistant Branch Manager.
Assists in communicating goals and evaluating performance vs. goals set.
Has a commanding knowledge of the features and benefits of BayCoast Bank products and services, ensuring the staff is also knowledgeable in products and services.
Assists with the safe deposit box function.
Process wire transfer request and approves wires in accordance with proper procedures.
Accurately completes the loan application process.
Inventories and orders branch supplies, as needed.
Quickly responds to internal inquiries from other departments or areas.
Maintains a neat, organized work area.
Is responsible for opening and/or closing the branch in the absence of the Manager and Assistant Manager.
Adheres to the Banks confidentiality policy and the safeguarding of customer information.
Participates in Bank sponsored community events and organizations.
Attends all required trainings/meetings as assigned or scheduled.
Performs additional duties as requested.
Knowledge/Skills/Experience Requirements:
Minimum 1- year experience as a teller in a bank or other financial institution. Strong
supervisory and interpersonal communications skills. A thorough understanding of teller
operations. Professional telephone communications skills. Enthusiastic, customer-
focused team player. Organized and dependable. Good knowledge of bank terminology,
products and services. Skilled in typing and general use of office equipment. Ability to
work accurately with figures and to perform detailed work. Positive and helpful attitude.
Physical/Work Condition Requirements:
In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodation for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk, hear, lift up to 50 lbs. pull open and close the vault or cash safe door, and may be required to work evenings and/or weekends, attend remote meetings and/or travel.
Customer Service
Customer Service Supervisor Job In Wakefield-Peacedale, RI
D'angelo Sandwich Shop in Wakefield, RI is looking for one customer service to join our 13 person strong team. We are located on 71 Old Tower Hill Rd. Our ideal candidate is attentive, ambitious, and reliable.
Responsibilities
prepare customers orders to specifications, continues restaurant cleanliness,handle cash
Qualifications
understanding of fun and fast pace of a restaurant
We are looking forward to reading your application.
Customer Service and Engagement Lead
Customer Service Supervisor Job In Pawtucket, RI
The Customer Service and Engagement Lead is responsible for engagement and customer service initiatives that enhance the health center's performance. This position will be fully responsible for the customer service program including employee training, response to and reduction of complaints and meeting key customer service metrics. Engagement responsibilities include increasing NHP membership users, increasing patient portal users (internal and external), and hosting events to supplement both customer service and patient engagement. This position will manage language translation services to support licensed health professionals and assist in the translation of written, spoken, and sign language communication.
EDUCATION, EXPERIENCE, & SKILLS
High School Diploma required
Associates degree, or higher college degree, in a healthcare, communications, or business major preferred.
Healthcare experience required.
Bilingual ability in English and Spanish, Portuguese or Creole speaking abilities required.
Excellent Customer Service skills required.
OTHER REQUIREMENTS
Reliable transportation required
Cultural sensitivity necessary to work with a diverse patient and staff population required
Ability to work independently and collaboratively required
Knowledge of computers and electronic medical records required
Knowledge of Microsoft Suite preferred
Strong communication skills, both verbal and written required
Strong analytic and problem solving skills required
Strong public speaking skills and ability to give presentations required
Clinical Services Supervisor -Psychologist V
Customer Service Supervisor Job In Taunton, MA
Taunton State Hospital, operated by the Department of Mental Health, is seeking a qualified and dynamic individual to join our team as a Psychologist V. In this full-time role, you will serve as the Clinical Services Supervisor, providing essential leadership and oversight to the Clinical Psychology department. You will have the opportunity to make a meaningful impact by supervising and guiding a diverse team, including psychology and other clinical leaders, ensuring that comprehensive, multidisciplinary treatment is integrated across all clinical services. Your responsibilities will include facilitating the growth and development of staff through training, evaluations, and active participation in the hiring process. This role oversees all clinical departments: Psychology, Social Work, and Rehabilitation. The selected candidate will carry a caseload and provide psychotherapy and psychological testing.
This is a unique opportunity to contribute to the treatment and care of adults with major mental illnesses in an innovative, recovery-focused setting. As a key player in the facility, you will provide psychotherapy, psychological testing, and forensic evaluations while ensuring compliance with industry standards and regulations. This role allows you to collaborate with other clinical leaders, such as the Medical Director and Nursing Executive, to address challenging cases and provide high-quality care to our patients. If you are a licensed psychologist with a passion for leadership, clinical excellence, and making a difference in the lives of others, this position offers both a rewarding career and a collaborative work environment.
Please Note: This is a full-time position working 40 hours per week on the first shift. The hours are 8:00 a.m. to 4:30 p.m. Monday through Friday. The days off will be Sunday and Saturday.
Duties and Responsibilities (these are a general summary and not all inclusive):
* Provide clinical supervision to the Psychology staff, the Clinical Social Worker D, and Occupational Therapist III.
* Evaluate the performance of the psychology department staff through oral and written evaluations periodically, on a regular basis and on an as needed basis.
* Participate in the recruiting, screening and hiring of clinical staff and ensure that they meet professional standards.
* Participates in establishing and administering orientation and in-service training programs for both professional and non-professional personnel.
* Provide clinical supervision and administrative oversight of Positive Behavior Support plans.
* Provide clinical supervision of the psychological testing program.
* Ensure compliance with all DMH, CMS, & Joint Commission standards.
* Serve as a member and chairs hospital committees.
* Participate in the development, review, and revision of policies, procedures, and objectives relating to clinical services within the hospital.
* Review existing clinical resources and ensure maximum efficiency of staffing for the provision of services.
* In conjunction with the Medical Director and Nursing Executive, provide consultation to treatment teams regarding interdisciplinary treatment issues and challenging clinical cases.
* Participate in the integration with the disciplines of psychology, social work and rehabilitation with the nursing and psychiatry/medical department to ensure comprehensive, multi-disciplinary treatment and participation.
* Provide clinical supervision regarding active treatment in the facility across all disciplines: including individual therapy, on unit groups, and off unit groups. Provides clinical supervision regarding the group schedule, tracks group attendance, and adjusts the schedule as needed based upon an assessment of the clinical needs of the patient population.
* Provide administrative oversight to the MI/PSB (mentally Ill/Problem Sexual Behavior) program.
* Provide counseling, psychotherapy and group therapy to patients and families as appropriate.
* Provides clinical reviews and risk management evaluations as appropriate. Assesses patients for risk of suicide, violently acting against others, sexually acting out, engaging in other maladaptive behaviors as appropriate.
* Provide psychological testing, forensic evaluations, and report writing as appropriate.
Preferred Qualifications:
* Based on assignment, must meet the eligibility requirements for Designated Forensic Psychologist in 104 CMR 33.04(3)(b).
* Designated Forensic Psychologist certification preferred.
License and/or Certification Requirements:
* Current and valid registration as a Psychologist by the Massachusetts Board of Registration in Psychology.
DMH Vision and Mission:
The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities.
About Taunton State Hospital: Taunton State Hospital (TSH) operated by the Department of Mental Health (DMH) is a 62-bed inpatient facility that provides continuing care inpatient services to adults with major mental illnesses. The hospital is a leader in the successful integration of the Principles of Recovery and a rehabilitation philosophy into the treatment model and a part of the Southeast Area which works closely with the inpatient treatment teams to facilitate patients' discharge back to the community.
Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit **************************** and click on "Information for Job Applicants."
Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form.
For questions regarding this requisition, please contact Executive Office of Health and Human Services Human Resources at **************, Option 4.
First consideration will be given to those applicants that apply within the first 14 days.
Minimum Entrance Requirements:
Applicants must have a Doctorate in Psychology from a school accredited by the American Psychological Association.
Applicants must also have at least four years of years of full-time, or equivalent part-time, professional post-doctoral experience as a Licensed Psychologist in the application of psychological principles and techniques in a recognized agency providing psychological services or treatment, of which (B) at least two years must have included supervision over Post-doctoral Psychologists-in-training and /or Psychological Associates.
Special Requirements:
Current and valid registration as a Psychologist by the Massachusetts Board of Registration in Psychology.
Based on assignment, must meet the eligibility requirements for Designated Forensic Psychologist in 104 CMR 33.04(3)(b).
Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Motor Vehicle Operator's license or the equivalent from another state.
Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Senior Service Supervisor - Avana East Main
Customer Service Supervisor Job In Mansfield, MA
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
This position performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of the property meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION
Essential Responsibilities:
1. Completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
2. Completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
3. Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.
4. Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.
5. Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.
6. Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
Other Responsibilities:
1. Complies with Greystar's safety and risk-management policies by attending and participating in the property's routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.
2. May periodically inspect work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
Service Technician
3. Assists in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to management.
Physical Demands:
* Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
* Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
* Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
* Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
* Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends and holidays.
Required Licenses or Certifications:
* Incumbents must have EPA certifications Type 1 and II or Universal for refrigerant recycling. (Applies to Certified Service Technicians.)
* Incumbents must have all certifications as required by State and Local jurisdictions. (Applies to all Service Technicians.)
* Incumbents must have valid driver's license to operate a golf cart on property depending on property size.
#LI-OO1
The hourly range for this position is $42.50 - $45.50
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Client Services Lead
Customer Service Supervisor Job In Cranston, RI
About MiniLuxe
Over the last decade, we have been reimagining and revolutionizing the world's most used but least regulated beauty service: Nail Care.
We celebrate self-care as an everyday luxury for everyone, anywhere, at any time. We are doing this by becoming the world's leading ethical and clean nail-care brand with a diverse and empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services.
The passion for a People First culture is our greatest asset. We believe diversity is beautiful. We believe having passion and creativity in your craft and career will help to drive our business. If you believe in these values and are about being your best self and having fun; then we would love to have you join our MiniLuxe Community.
About this Role:
The Experience Associate has a passion for beauty and hospitality. The Experience Associate provides critical support to our nail designer and studio leadership teams by ensuring our teams have everything needed to deliver MiniMoments of luxury and a premium brand experience.
What You'll Do:
Clean:
Manages clean lab and studio supply organization
Follows our 3-step sanitization process for tools to provide services
Organize all supplies and tools needed and deliver to Nail Designer and Editors
Proactively maintains studio cleanliness to MiniLuxe brand standards
Supports nail designers with cleaning process and station turnover between services
Host/Hostess Duties:
Shows Professionalisy and Courtesy when greeting clients.
Is knowledgeable of all service and product offerings and can effectively communicate with clients.
Is business savvy to recommend service upgrades and communicate about retail products.
Hangs coat/ umbrella and offers beverage to every client.
Meets and exceeds client expectations.
Manage service floor:
Observes all areas of service floor to ensure appropriate timing and client flow
Contacts clients according to late policy.
Accurately book and/or change appointments
Drive Revenue:
Can become a product expert to drive retail sales to make daily goals
Educates clients about polish offerings, service upgrades, loyalty program membership and retail.
Effectively optimizes bookings for maximum client intake.
Invites clients to re-book,or book reoccurring appointments.
Proactively optimizes the booking system and seamlessly adjust to accommodate real-time changes.
Who You Are:
Eager to learn and develop skills
Possesses a passion for beauty and hospitality
Delivers an amazing client experience in a premium brand environment
Operational excellence through accurate and effective appointment booking
Ability to multi-task
Use of computer equipment
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift 25 lbs
While performing the duties of this job, the employee may be regularly required to stand for long periods of time (i.e. 8 hour shift, while not on break)
The employee frequently is required to stand and walk
Must be able to bend/kneel
Must be able to handle light cleaning supplies and chemicals
Job Type: Full-time or Part- Time
The MiniLuxe Offer - What's in it for you?
In return, you are rewarded with a competitive compensation package including medical/dental/vision/LTD/STD and life insurance benefits, PTO, 401k, Free Services & Retail Discounts, and much more.
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
Flexible schedule
Paid time off
Shift:
10 hour shift
8 hour shift
Supervisor, Central Services (CSR)
Customer Service Supervisor Job In Providence, RI
Summary:# ### The Supervisor of Central Services reports directly to the Director of Perioperative Services. In this capacity, the Supervisor of Central Services is responsible for the direct supervision of CS Technicians and the day to day operational activities of the department. Ensures all functions and responsibilities of CS Technicians are carried out in accordance with the highest standard of service.# Education:### HS Diploma; Associates Degree preferred; CRCST is required. Licensure:#Must be a Certified Registered Central Service Technician. Experience:Minimum 5 years directly related healthcare experience with instrument reprocessing.# Prior supervisory experience preferred. Skills and Abilities: ######### Demonstrated experience in responsive customer service. ######### Working knowledge/competence with national standards (i.e., JCAHO, CAP, State Health Regulations, OSHA, EPA, Safety Codes, Hazardous Materials and Emergency Preparedness and Licensing Regulations) ######### Excellent skills in communication and collaboration. ######### Management skills in planning and directing activities of others. ######### Skills in coaching, teaching, mentoring and problem solving. ######### Ability to prepare, conduct and document in-service education programs.## ######### Ability to utilize sound interpersonal skills when interacting with all levels of internal and external customers taking into consideration cultural, linguistic and age of customer. ######### Maintains information confidential (HIPAA) ######### Skills in organization and priority setting ######### Excellent skills in communication, collaboration, and negotiation Leadership skills in motivating individuals and developing group cohesiveness
Summary: The Supervisor of Central Services reports directly to the Director of Perioperative Services. In this capacity, the Supervisor of Central Services is responsible for the direct supervision of CS Technicians and the day to day operational activities of the department. Ensures all functions and responsibilities of CS Technicians are carried out in accordance with the highest standard of service.
Education: HS Diploma; Associates Degree preferred; CRCST is required.
Licensure: Must be a Certified Registered Central Service Technician.
Experience:Minimum 5 years directly related healthcare experience with instrument reprocessing. Prior supervisory experience preferred.
Skills and Abilities:
* Demonstrated experience in responsive customer service.
* Working knowledge/competence with national standards (i.e., JCAHO, CAP, State Health Regulations, OSHA, EPA, Safety Codes, Hazardous Materials and Emergency Preparedness and Licensing Regulations)
* Excellent skills in communication and collaboration.
* Management skills in planning and directing activities of others.
* Skills in coaching, teaching, mentoring and problem solving.
* Ability to prepare, conduct and document in-service education programs.
* Ability to utilize sound interpersonal skills when interacting with all levels of internal and external customers taking into consideration cultural, linguistic and age of customer.
* Maintains information confidential (HIPAA)
* Skills in organization and priority setting
* Excellent skills in communication, collaboration, and negotiation
Leadership skills in motivating individuals and developing group cohesiveness
Client Relationship Specialist - Internet Sales
Customer Service Supervisor Job In New London, CT
div class="company-overview"p id="is Pasted"strong About Us:/strong/pp Phoenix Acquisitions is a proud Authorized Dealer for Frontier Internet, specializing in delivering reliable, high-speed connectivity solutions. Our team strives to create meaningful customer relationships and drive impactful sales in a dynamic, collaborative environment.
Join us in bringing cutting-edge internet services to homes and businesses while advancing your career!/ppstrong Job Overview:/strong/pp As a Client Relationship Specialist - Internet Sales, you'll be the face of Phoenix Acquisitions, connecting with clients to provide customized Internet solutions.
Your role is to build trust, educate customers about our offerings, and drive sales through excellent service and strategic communication.
/ppstrong Key Responsibilities:/strong/pul style="font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"li Engage with clients to understand their internet needs and recommend tailored solutions.
/lili Build and maintain strong client relationships through exceptional customer service.
/lili Collaborate with the sales team to achieve individual and team goals.
/lili Stay updated on Frontier Internet products and industry trends.
/lili Handle client inquiries and resolve issues promptly and professionally.
/lili Utilize CRM systems to track interactions, sales, and follow-ups.
/li/ulpstrong What We're Looking For:/strong/pul style="font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"li Strong interpersonal and communication skills.
/liliA proven ability to build and maintain client relationships.
/lili Sales experience (preferred but not required-training provided).
/liliA self-starter with a goal-oriented mindset.
/lili Adaptability in a fast-paced, team-driven environment.
/lili Basic computer skills and familiarity with CRM tools.
/li/ulpstrong Why Join Phoenix Acquisitions?/strong/pul style="font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"li Competitive compensation package with performance-based incentives.
/lili Opportunities for career advancement and professional growth.
/liliA supportive and energetic team culture.
/lili Training and resources to help you succeed.
/lili Be part of a mission-driven company that makes a real impact on people's lives.
/li/ulp How to Apply:/pp Interested candidates are encouraged to apply by sending their resumes.
/ppem Phoenix Acquisitions is an equal-opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
/em/pp Ready to take the next step in your career? Join Phoenix Acquisitions and help shape the future of connectivity!/p/div
Seasonal Visitor Services Supervisor - Roxbury Heritage State Park Boston Region Summer 2025
Customer Service Supervisor Job In Easton, MA
First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements\: Applicants must have at least (A) two years of full-time, or equivalent part-time experience, administering, supervising or conducting interpretive, educational or recreational programs in a public, non-profit or private agency, or (B) any equivalent combination of the required (A) experience and the substitutions below. Substitutions\: I. A Bachelor's degree with a major in park and/or recreation management, natural sciences, environmental education, history, park interpretation or museum management may be substituted for the required (A) experience. Special Requirements\: None.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Tell us about a friend who might be interested in this job. All privacy rights will be protected.
Position Information:
Position Title\: Visitor Services Supervisor
Location\: Roxbury Heritage State Park
Start date\: 03/30/2025
End date\: 10/25/2025
Number of Positions\: 1
Please note, if you are selected for this position and will be working less than 90 days, the position will automatically revert to a short-term position. Our short-term positions are not part of the salary scale that is advertised within this job posting. Should this position revert to a short-term seasonal position (less than 90 days), your salary rate will be discussed with you during the interview phase of the process.
The Department of Conservation and Recreation manages one of the largest and most diverse state parks systems in the nation and protects and enhances natural resources and outdoor recreational opportunities throughout Massachusetts. The DCR system includes over 450,000 acres of parks, forests, water supply protection lands, beaches, lakes, ponds, playgrounds, swimming pools, golf courses, skating rinks, trails and parkways.
The Department of Conservation and Recreation seeks qualified applicants for the positions of Visitor Services Supervisor.
The core responsibility of these positions are to provide programming, historical interpretation and environmental education for the visiting public.
DUTIES:
Under general direction of supervisor, manages the day to day interpretive services programs which include:
-Responsible for daily supervision of programs and tours, staffing the Visitor Center, roving informal interpretation, assisting with community events, and other various duties as assigned.
-Staffing of the Visitor Center
-Field trip scheduling, coordination, and facilitation.
-Coordination with friends groups and special events, as well as working with other park partners, local non-profits, volunteers, as well as additional stakeholders and agencies.
-Researching, developing, and recording comprehensive Interpretive Program Outlines and Program Narrative Forms within the deadline set by your Regional Interpretive Coordinator.
-Seek DCR approval and maintain an on-going effort to actively market and promote the Park's interpretive programs. Provide information to various media outlets, DCR on-line calendar and develop and distribute program flyers and brochures within the park and community.
-Coordination of weekly natural history programs
-Working with audiences of all ages, including pre-school age children, families, adults, seniors, as well as school groups and people with disabilities.
-Submit park wide reports and interpretive program reports as required (usually on a weekly, monthly, or end of season basis).
-Must be able to work as part of a team with operations staff and rangers.
-Assist with operations needs (clean bathrooms, sell passes, answer phones, tidying Visitor Center exhibits and displays, litter pick up and other duties as assigned)
Salaries are based upon full-time/40 hours worked per week. Work schedules and days of are at the discretion of the Supervisor. This position may require working weekends and holidays.
PREFERRED QUALIFICATIONS:
-Course work in environmental science, environmental education or related field
-Experience with public speaking
-Effective oral and written communication skills
-Graphic arts
-Computer related skills
Apply for a Job
Apply for a Job for JAWS Users
Create a Profile
Create a Profile for JAWS Users
System Requirements
Supervisor Laboratory Services (MLS, MLT)
Customer Service Supervisor Job In Norwich, CT
Work where every moment matters. Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common\: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
Join us at Backus Hospital as we live our values every day. As part of Hartford HealthCare we create a better future for healthcare in Connecticut and beyond. By embodying these values we have become nationally respected for patient care and most trusted for personalized coordinated care. Come be part of something special!
For more than 118 years, Backus Hospital has been the primary source of healthcare services for much of Eastern Connecticut. We are home to the only trauma center in New London and Windham counties, and are the only area hospital with LIFE STAR helicopter services. We deliver and coordinate a continuum of high-quality healthcare with the goal of improving the health of our communities.
JOB SUMMARY
Provides supervisory oversight of the clinical laboratory. Duties may include multiple departments and more than one location. Provides operational and technical oversight within these sections. The primary department of oversight will be Blood Bank/Laboratory Transfusion Services. Reports directly to the Manager of Laboratory Service and works closely with the Medical Director, and other supervisory team to formulate section activities, modify, and implement test procedures and policies, and maintain adherence to all regulatory (TJC, CAP, CLIA, etc.) regulations. Participates in the planning and execution of department projects and service goals. Assists the Manager in preparation and adherence to the departmental budgets (salary, non-salary, revenue) and is accountable to managing to their budget in each area.
Education: Bachelor's Degree or significant experience in area of oversight. Bachelor's degree or Master's degree preferred
Experience: Three (3) years previous technical experience in a clinical laboratory or equivalent. Five (5) years previous technical experience in a clinical laboratory + supervisory experience in a clinical laboratory. Blood Bank experience required.
Licensure, Certification, Registration\: Certification in area of oversight. ASCP (MT, MLS) preferred.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
In-Seat Service Supervisor - Xfinity Center, Mansfield, MA
Customer Service Supervisor Job In Mansfield, MA
pstrong LEGENDS/strong/p pLegends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. br/br/Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality, and operations. /p
pTHE ROLE br/Under the direction of the In Seat Service Manager, is responsible for the overall operation of the assigned premium outlet. Supervisors provide leadership, direction, and guidance for all frontline outlet staff while upholding all company policies and procedures./p
p /p
pstrong PRINCIPLE DUTIES AND RESPONSIBILITIES:/strong/p
ul
lispan Must maintain a friendly, positive attitude and a professional demeanor always./span/li
lispan Reports for scheduled event on time and reports to assigned area in a timely manner./span/li
lispan Fulfills opening and closing duties as dictated by management./span/li
lispan Ensures that all frontline staff are completing assigned duties to the quality mandated by company standards./span/li
lispan Resolves guest issues and ensures customer satisfaction./span/li
lispan Ensures that all supplies are stocked as per set par levels, all work areas and outlets are clean, and frontline staff are conducting themselves in a professional manner./span/li
lispan Efficiently and accurately completes required paperwork./span/li
lispan Always maintains a leadership presence in the dining room, bar, and kitchens./span/li
lispan Works as a team with fellow associates and other service departments within the club and stadium./span/li
lispan Performs and successfully completes tasks assigned by management./span/li
/ul
pstrong REQUIREMENTS, KNOWLEDGE, SKILLS, AND ABILITIES:/strongbr/• Restaurant experience required; orientation and on-the-job training are provided.br/• POS and Tapin2 experience preferredbr/• Must be pleasant, courteous, and enjoy working with people.br/• Must be able to work in a team environment.br/• Must be able to remain calm under stressful situations.br/• Must be able to smile, maintain positive body language, and consistently provide positive guest service.br/• Must be able to generalize, evaluations, and decisions without immediate supervision.br/• Must be able to accept and carry out responsibility for directions as well as delegate and give direction./p
pstrong MINIMUM QUALIFICATIONS:/strongbr/• Must be at least 18 years oldbr/• Must be willing to work hours that vary, according to the event schedulebr/• Must be able to work at a fast pacebr/• Must be able to lift and carry up to 50 lbs./p
p$18.00 - $22.00 per hour/p
pem Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information./em/p
CUSTOMER SERVICE SUPERVISOR
Customer Service Supervisor Job In Fall River, MA
CUSTOMER SERVICE SUPERVISOR
DEPARTMENT: COMMUNITY BANKING/BRANCH ADMINISTRATION
LEVEL: 105
FLEXIBLE WORK PROGRAM ELIGIBILITY CODE: N/A
FUNCTION:
Under the direction of the Branch Manager and Assistant Branch Manager, the Customer Service Supervisor is at the forefront of customer interactions as part of a branch-based team that provides high quality service that earns the long-term loyalty of our customers. Leverages communication skills and banking knowledge to engage with customers. Understand customers' needs which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals. Responsible for the daily supervision of the branch teller staff, creating a high-quality service team that earns the long-term loyalty of the customers. Oversees and conducts the accurate processing of various customer transactions. The CSS coaches the teller team in all aspects of relationship development, service, and operations, responding to customer inquiries by answering questions, resolving problems, or referring customers to the appropriate personnel. The Supervisor is responsible for the daily control of the branch's main vault, distributing and receiving cash to/from the staff. Demonstrates a willingness to do more than is required or expected by embracing the Bank's mission statement and core values, which will improve results and morale as well as create new opportunities.
RESPONSIBILITIES:
RELATIONSHIP DEVELOPMENT AND SERVICE
Be the face of BayCoast Bank, presenting a professional, friendly and helpful appearance with every interaction and ensuring that the teller staff consistently provides high quality customer service.
Effectively engages with customer inquiries in a courteous and efficient manner according to the Bank's problem resolutions procedures.
Accurately processes various customer transactions.
Leverages problem-solving by speaking clearly and persuasively in positive and negative situations. Listens and obtains clarification.
Models and promotes Customer Centric service standards to the teller staff.
Initiates contact with customers to ensure satisfaction.
Enthusiastically participates in and supports Bank-sponsored marketing initiatives, sales meetings, training programs and campaigns/contests.
Promotes a desire to help or serve both internal and external customers, to understand and meet their needs.
Assists as an active member of the office customer service team with opening deposit accounts, taking loan applications, problem solving and providing Solutions to customers, as needed.
Embraces the Bank's commitment to Solutions by seeking and recognizing opportunities to refer our customers and new business to different areas of the Bank, BayCoast Insurance, BayCoast Financial Services, Plimoth Investment Advisors, and Baycoast Mortgage
Uses Salesforce to track identified tasks, leads, and opportunities. Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition.
Strives to meet and exceed branch initiatives and goals.
Seeks and promotes opportunities to provide Merchant Services and Elan credit card products to customers.
Maintains a current registration with the Nationwide Multistate Licensing System (NMLS).
STAFFING AND COACHING
Manages the daily staffing schedule and maintains a smooth workflow behind the teller line.
Motivates, trains, and coaches the staff to improve relationship development and service skills.
Provides guidance to subordinates in the more complex or non-routine aspects of their work.
Consistently ensures staff adherence to bank policies and procedures regarding branch operations, security, and employment practices.
Motivates staff to improve product knowledge through periodic testing.
Exhibits confidence in self and others; inspires and motivates others to perform well. Effectively influences actions and opinions of others; accepts feedback from others. Gives appropriate recognition to others.
Provides training to new tellers, as needed.
Coaches each staff member to provide exceptional service by completing monthly Observations and establishing action plans.
Participates as a “team player” to accomplish branch tasks.
Helps staff to develop their skills in order to achieve their goals which assist in their career path development.
OPERATIONAL
Responsible for overseeing the daily supervision of the teller line while performing the following duties:
Responsible for the daily control of the vault, placing orders for cash in order to maintain an adequate on-hand cash supply. Ensures the security of the main branch cash, supplying and receiving cash to/from tellers when needed and is responsible for its settlement at days end.
In the absence of the manager and when there is no Asst. Mngr. assigned, may be responsible for the daily operations of the branch and monthly and quarterly branch reports.
Balances the ATM, night deposit and subject to verification bags daily.
Issues Debit/ATM cards through Card @ Once and performs maintenance when cards are compromised due to lost, stolen or fraud.
Demonstrates complete knowledge of Customer Service Associate (teller) transactions and performs Customer Service Associate (teller) transactions & other duties as needed.
Consistently produces and exceeds the expected volume of teller transactions, adhering to the established teller difference limits.
Prepares source documents completely and accurately and processes the appropriate paperwork correctly and promptly.
Ensures monthly cash audits are completed/submitted on a timely basis.
Maintains a high degree of accuracy, organization, and productivity in overseeing and conducting customer transactions.
Signs bank checks, approves certain checks for encashment, and overrides certain transactions in accordance with proper procedures.
Assists the Supervisory Staff in monitoring service performance and reports incidents to Branch Manager or Assistant Branch Manager.
Assists in communicating goals and evaluating performance vs. goals set.
Has a commanding knowledge of the features and benefits of BayCoast Bank products and services, ensuring the staff is also knowledgeable in products and services.
Assists with the safe deposit box function.
Process wire transfer request and approves wires in accordance with proper procedures.
Accurately completes the loan application process.
Inventories and orders branch supplies, as needed.
Quickly responds to internal inquiries from other departments or areas.
Maintains a neat, organized work area.
Is responsible for opening and/or closing the branch in the absence of the Manager and Assistant Manager.
Adheres to the Banks confidentiality policy and the safeguarding of customer information.
Participates in Bank sponsored community events and organizations.
Attends all required trainings/meetings as assigned or scheduled.
Performs additional duties as requested.
Knowledge/Skills/Experience Requirements:
Minimum 1- year experience as a teller in a bank or other financial institution. Strong
supervisory and interpersonal communications skills. A thorough understanding of teller
operations. Professional telephone communications skills. Enthusiastic, customer-
focused team player. Organized and dependable. Good knowledge of bank terminology,
products and services. Skilled in typing and general use of office equipment. Ability to
work accurately with figures and to perform detailed work. Positive and helpful attitude.
Physical/Work Condition Requirements:
In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodation for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk, hear, lift up to 50 lbs. pull open and close the vault or cash safe door, and may be required to work evenings and/or weekends, attend remote meetings and/or travel.
Equipment Used:
General office/bank equipment. Computer, printer, coin machine bill counter, copier, scanner, FAX, Card @ Once instant Debit/ATM card printer, safe deposit time recorder, alarm system, surveillance monitoring system.
Senior Service Supervisor - Avana East Main
Customer Service Supervisor Job In Norton, MA
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
This position performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of the property meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION
Essential Responsibilities:
1. Completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
2. Completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
3. Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.
4. Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.
5. Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.
6. Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
Other Responsibilities:
1. Complies with Greystar's safety and risk-management policies by attending and participating in the property's routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.
2. May periodically inspect work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
Service Technician
3. Assists in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to management.
Physical Demands:
* Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
* Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
* Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
* Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
* Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends and holidays.
Required Licenses or Certifications:
* Incumbents must have EPA certifications Type 1 and II or Universal for refrigerant recycling. (Applies to Certified Service Technicians.)
* Incumbents must have all certifications as required by State and Local jurisdictions. (Applies to all Service Technicians.)
* Incumbents must have valid driver's license to operate a golf cart on property depending on property size.
#LI-OO1
The hourly range for this position is $42.50 - $45.50
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Seasonal Visitor Services Supervisor - Roxbury Heritage State Park Boston Region Summer 2025
Customer Service Supervisor Job In Easton, MA
Visitor Services Supervisor Number of Positions: 1 Please note, if you are selected for this position and will be working less than 90 days, the position will automatically revert to a short-term position. Our short-term positions are not part of the salary scale that is advertised within this job posting. Should this position revert to a short-term seasonal position (less than 90 days), your salary rate will be discussed with you during the interview phase of the process.
The Department of Conservation and Recreation manages one of the largest and most diverse state parks systems in the nation and protects and enhances natural resources and outdoor recreational opportunities throughout Massachusetts. The DCR system includes over 450,000 acres of parks, forests, water supply protection lands, beaches, lakes, ponds, playgrounds, swimming pools, golf courses, skating rinks, trails and parkways.
The Department of Conservation and Recreation seeks qualified applicants for the positions of Visitor Services Supervisor.
The core responsibility of these positions are to provide programming, historical interpretation and environmental education for the visiting public.
DUTIES:
Under general direction of supervisor, manages the day to day interpretive services programs which include:
* Responsible for daily supervision of programs and tours, staffing the Visitor Center, roving informal interpretation, assisting with community events, and other various duties as assigned.
* Staffing of the Visitor Center
* Field trip scheduling, coordination, and facilitation.
* Coordination with friends groups and special events, as well as working with other park partners, local non-profits, volunteers, as well as additional stakeholders and agencies.
* Researching, developing, and recording comprehensive Interpretive Program Outlines and Program Narrative Forms within the deadline set by your Regional Interpretive Coordinator.
* Seek DCR approval and maintain an on-going effort to actively market and promote the Park's interpretive programs. Provide information to various media outlets, DCR on-line calendar and develop and distribute program flyers and brochures within the park and community.
* Coordination of weekly natural history programs
* Working with audiences of all ages, including pre-school age children, families, adults, seniors, as well as school groups and people with disabilities.
* Submit park wide reports and interpretive program reports as required (usually on a weekly, monthly, or end of season basis).
* Must be able to work as part of a team with operations staff and rangers.
* Assist with operations needs (clean bathrooms, sell passes, answer phones, tidying Visitor Center exhibits and displays, litter pick up and other duties as assigned)
Salaries are based upon full-time/40 hours worked per week. Work schedules and days of are at the discretion of the Supervisor. This position may require working weekends and holidays.
PREFERRED QUALIFICATIONS:
* Course work in environmental science, environmental education or related field
* Experience with public speaking
* Effective oral and written communication skills
* Graphic arts
* Computer related skills
First consideration will be given to those applicants that apply within the first 14 days.
Minimum Entrance Requirements:
Applicants must have at least (A) two years of full-time, or equivalent part-time experience, administering, supervising or conducting interpretive, educational or recreational programs in a public, non-profit or private agency, or (B) any equivalent combination of the required (A) experience and the substitutions below.
Substitutions:
I. A Bachelor's degree with a major in park and/or recreation management, natural sciences, environmental education, history, park interpretation or museum management may be substituted for the required (A) experience.
Special Requirements: None.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.