Customer Service Supervisor Jobs in New Haven, CT

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  • Customer Experience Team Leader

    Wegmans Food Markets 4.1company rating

    Customer Service Supervisor Job 28 miles from New Haven

    Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Pay: $22 - $22.75 / hour EARN A BONUS UP TO $1,500! Hiring immediately! We're looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you! What will I do? Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture Required Qualifications Customer service experience, preferably in a food service, grocery or retail setting Proven ability to multi-task and handle interruptions in a fast-paced environment Computer skills Preferred Qualifications Experience leading a team Ability to quickly learn and adapt to new situations and subject matters At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans. Whether through premium pay for working overtime, on Sundays or on recognized holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone. And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. Comprehensive benefits* Paid time off (PTO) to help you balance your personal and work life Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday Health care benefits that provide a high level of coverage at a low cost to you Retirement plan with both a profit-sharing and 401(k) match A generous scholarship program to help employees meet their educational goals LiveWell Employee & Family program to support your emotional, work-life and financial wellness Exclusive discounts on electronics, entertainment, gym memberships, travel and more! And more! ***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position. For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
    $22-22.8 hourly 8h ago
  • Registered Client Service Associate

    Morgan Stanley 4.6company rating

    Customer Service Supervisor Job 41 miles from New Haven

    Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Provide service covera ge for a FA/PWA/team including: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money movement transactions at the request of the client and/or FA/PWA/team Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit) Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA/team Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance) Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team Supporting the FAs / PWAs / teams' marketing strategy (e.g., website maintenance) Assist FAs / PWAs/ teams in delivering against their business plan and client service model Remaining current on all policies, procedures, and new platforms Participating in firm initiatives (e. g., training or education programs) , special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed) Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) Maintaining travel itineraries, preparing expense reports and managing the reimbursement process Assisting with general in-office support functions such as copying, filing and scanning documentation Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience High School Diploma/Equivalency College degree preferred Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Two or more years of industry experience preferred Knowledge/Skills Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts Detail orientated with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) Exceptional writing, interpersonal and client service skills Strong time management skills Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Adaptable and ability to multitask Goal oriented, self-motivated and results driven Reports To: Business Service Officer Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
    $66k-91k yearly est. 4d ago
  • Customer Service Representative

    Russell Tobin 4.1company rating

    Customer Service Supervisor Job 37 miles from New Haven

    We are looking for a highly organized, enthusiastic, and driven Customer Service Representative to join our growing team. In this role, you will help build on our foundation of concierge swimming pool service, ensuring exceptional customer experiences and measurable growth. Working across multiple divisions and with our field team, the ideal candidate is a confident self-starter with strong sales and service skills, excellent communication, and a collaborative mindset. This role involves managing relationships with some of our most distinguished clients. You'll have access to a wealth of industry expertise, cutting-edge communication tools, and a trusted reputation built over decades. Experience in the swimming pool industry is preferred, but candidates with a strong understanding of trades and a passion for service are encouraged to apply. Key Responsibilities: Handle inbound calls from service customers and field technicians. Build and maintain strong customer relationships while identifying ways to exceed expectations. Collaborate with the Service team and field technicians to uphold our high service standards. Proactively identify repair and maintenance needs to ensure seamless summer and winter seasons. Negotiate contracts while maintaining industry-leading renewal rates. Prepare estimates for repairs, upgrades, and third-party services, ensuring timely execution and quality control. Contribute to the team's success by sharing expertise in sales and account management. Work with the finance team to ensure timely payments and manage receivables. Track key performance indicators (KPIs) to measure effectiveness and impact. Qualifications: Proven experience in sales, account management, or customer service, preferably in the swimming pool industry. Exceptional organizational and communication skills. Bachelor's degree or relevant certification preferred. Proficiency in Microsoft Office and ability to type 40+ wpm. A proactive, customer-focused attitude with a flexible approach. Schedule: Full-time Monday-Friday, with seasonal Saturday availability Compensation & Benefits: Salary: $60,000-$70,000 (based on experience, education, and qualifications) Potential for bonuses or additional compensation Comprehensive health insurance (medical, dental, vision) 401(k) plan Paid time off (PTO) and holidays Professional development opportunities Full company-wide closure during Christmas week
    $60k-70k yearly 12d ago
  • Investor Services/RFP Associate

    Multi-Billion-Dollar Asset Manager

    Customer Service Supervisor Job 36 miles from New Haven

    A leading alternative asset manager with a diverse portfolio and a dynamic, inclusive culture that fosters an environment of continuous growth and collaboration is looking for an RFP Specialist to join their team. Role: The RFP team plays a vital role within our Reporting function, supporting sales, client services, and ongoing due diligence efforts. This position is primarily responsible for collaborating with the Business Development and Product teams while coordinating with subject matter experts across the organization to craft comprehensive responses to RFP and DDQ requests for both prospective and existing clients. Office Policy: Hybrid - 3 days in-office, 2 days remote. The ideal candidate will have 3-5 years of RFP/DDQ experience within the financial services industry. Responsibilities: Ensure the accuracy of RFP and DDQ content by collaborating with stakeholder teams across the firm. Manage and track all active RFPs and DDQs, escalating to senior management if deadlines are at risk. Address and complete all RFP and DDQ requests proactively, ensuring thorough documentation. Maintain and update high-quality content for RFPs, DDQs, and other business needs by coordinating with various teams. Leverage AI tools to implement strategic process improvements. Job ID #43876
    $37k-72k yearly est. 4d ago
  • Client Service Associate, Institutional

    Fiducient Advisors 3.9company rating

    Customer Service Supervisor Job 34 miles from New Haven

    Fiducient Advisors provides tailored and personalized investment consulting services to clients such as retirement plan sponsors, endowments and foundations, private clients, and financial institutions. We operate with over 200 professionals nationwide, supporting our distinct purpose of helping clients prosper. The Client Service Associate role is a valuable part of the overall level of service and communication provided to clients, Consultants, custodian firms and money managers, working on the clients' behalf to help them achieve their investment goals, no matter how big or small. The position assumes responsibility for supporting the firm's Institutional Investment Consultants in the areas of account administration, client servicing, trading and consulting projects. Responsibilities: Act as a liaison between custodians and clients by maintaining client records and authorized signers, managing recurring distributions, opening accounts, preparing Standing Letters of Authorization, etc. Assist clients or Consultants with processing and facilitating money movements, including wires, electronic funds transfers, journals, DTC (Depository Transfer Check) of securities, ACAT (Automated Customer Account Transfer) and non-ACAT transfers in a timely manner while abiding by the Company's Compliance policies Draft investment trade paperwork on behalf of clients as it relates to Mutual Funds, Alternative Assets, Separately Managed Accounts, etc. in accordance with the Company's Compliance policies Support clients in completing paperwork for Hedge Fund and Private Equity subscription agreements in accordance with the Company's Compliance policies Uphold superior client service standards by providing timely follow-up, proactive communication and by being a knowledgeable resource for clients and colleagues Conducting outreach to build and maintain strong relationships with our client-base and identify firm services and solutions, such as digital, online access and cash management offerings, that support our clients' needs Sustain effective communication with firm colleagues from other departments by maintaining and updating client records and activities in the CRM, shared folders and process workflows Collaborate with peers on accomplishing operational and administrative duties; running reports, responding to general client requests, etc. Support Institutional Consultants with daily business practices including portfolio administration, client audit requests, telephone coverage, coordination of client meetings and special projects Required Education, Professional & Technical Experience Bachelor's Degree or relevant work experience 1-3 Years in Investment Consulting or Financial Industry Experience Proficiency in Microsoft Suite Broad investment knowledge including experience with mutual funds, investment managers, 401(k) and/or Defined Benefit Plan administrative procedures preferred Basic understanding of cash flow objectives Previous CRM, Advent Axys, Adobe and custodial portal experience is a plus Essential Traits Thoughtful ability to establish rapport and build relationships. Exceptional communication in a public setting with notable writing and presentation skills. Adaptability when priorities shift and able to work independently. Sound judgment and problem-solving skills. Innovative, curious, and enthusiastic. Detail-oriented with a high level of accuracy and organization. Ability to cultivate and develop inclusive and equitable working relationships to support a sense of belonging. Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism. Work Environment & Travel Requirements This role may travel up to 5% of the time for training and or business/events. This role offers a hybrid work model with three days in one of our professional office environments and two days remotely. Physical Job Expectations The physical job expectations described here are representative of those that must be met by an associate to successfully perform the essential functions of this job: Must be able to remain in a stationary position for up to 8 hours. Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information. The person in this position may at times need to move throughout the building to access different areas. Ability to move equipment weighing up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform their primary responsibilities. What We Offer (Summary Highlights) A workplace that welcomes authenticity and practices acceptance for what makes each of us different. We are committed to educating our team, growing as a firm, and taking intentional actions related to diversity, equity, belonging and inclusion. We strive to be active participants of change in and outside our industry. The base salary range for this position is $65,000-$90,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. Paid Time Off Generous PTO with optional rollover Personal/Sick Time 10 Holidays with additional half days off for specific holidays throughout the year Summer Perks Bereavement Time -inclusive time off for a loved one, unborn child, or pet. Employer Paid Parental, Personal and Family leaves. Professional Development Day for eligible exams Work Life Convenience Benefits Exclusive Wellness Benefit Programs from VirginPulse, Care.com, Torchlight, Real Appeal, Peloton and more KindBody - Family & Fertility Assistance Wellness Reimbursement Program Professional Development Designation reimbursement Employee Referral Program Employee Resource Groups, Mentorship Program & New Hire Cohort 401K Plan with company match Cell Phone Reimbursement Program Fiducient Advisors is a CFA Institute DEI Signatory. As a signatory, we commit to six Code Principals that seek to drive DEI progress in a meaningful way that can be measured. The six principles focus on pipeline, talent acquisition, promotion and retention, leadership, influence, and measurement. Fiducient Advisors is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state, or local law. The company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It is expected that all employees are aware of this policy and that they create an environment that is sensitive and respectful to all individuals. We are committed to upholding a workplace that welcomes authenticity and practices acceptance for what makes each of us different. We are committed to educating our team, growing as a firm, and taking intentional actions related to diversity, equity, equality, belonging and inclusion. We strive to be active participants of change in and outside our industry.
    $65k-90k yearly 16d ago
  • Authentication Services Lead Platform Engineer (Active Directory, SSO, AWS)

    Dev 4.2company rating

    Customer Service Supervisor Job In New Haven, CT

    Company DescriptionJobs for Humanity is partnering with Capital One to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Capital One Job DescriptionCenter 3 (19075), United States of America, McLean, VirginiaAuthentication Services Lead Platform Engineer (Active Directory, SSO, AWS) Do you want to work for a tech company that writes its own code, develops its own software, and builds its own products? We experiment and innovate leveraging the latest technologies, engineer breakthrough customer experiences, and bring simplicity and humanity to banking. We make a difference for 65 million customers. At Capital One, you'll be part of a group of makers, breakers, doers, and disruptors, who love to solve real problems and meet real customer needs. Do you possess an innate desire to learn and work on new and exciting technology and design solutions as it relates to identity and directory services today and into the future? If so, then this opportunity might be for you. We want you to be curious and ask “what if?” Do you have experience with: AWS Cloud Infrastructure management Microsoft's Active Directory Single Sign-On (SSO)/MFA - Ping, Okta, or similar platform Azure Active Directory AWS Directory Services Microsoft AD on AWS Google Cloud Directory Similar LDAP or cloud vendor based platform Capital One is looking for an experienced Authentication Services Lead Platform Engineer to help drive the enterprise directory strategy forward for the Identity and Access Management organization. As a member of the Authentication Services Platform team within Authentication Services, you will be responsible for developing, engineering, deploying and supporting comprehensive solutions. The Authentication Services Lead Platform Engineer will also be responsible for identifying opportunities for the automation of tasks, processes, or entire solutions. This role is also responsible for leading and driving initiatives as well as identifying any opportunities for improvement in the environment. Candidates for this role should have expert level knowledge and experience with complex enterprise level Active Directory environments, other enterprise LDAP platforms, Single Sign On (SSO)/MFA, and AWS Cloud Infrastructure management. Candidates should be passionate about delivering a highly secure and stable environment with an eye for continuous improvement. The individual should have experience with integrating new and emerging technologies into an enterprise environment and welcome the opportunity to work on cloud based platforms from AWS, Microsoft, and Google. Responsibilities Analyze, design, and support a highly complex, enterprise level Active Directory and Single Sign On services in a hybrid on-premise and cloud hosted environment. Manage enterprise identity cloud directories including Microsoft Azure AD, AWS Microsoft AD, and Google Cloud Domain Directory. Manage enterprise cloud infrastructures in AWS, Azure, and Google cloud platforms Translate business needs into workable technology solutions that meet the needs of internal customers. Participate in or lead troubleshooting and incident resolution of complex, high severity incidents Develop automated solutions using scripts, pipelines, and cloud based server-less computing platforms Develop detailed architecture, standards, design, and implementation documentation Analyze the current Authentication Services environment to identify both technical and operational opportunities and develop continuous improvement action plans. Participate in disaster recovery, capacity planning, performance monitoring and maintenance to ensure high availability. Basic Qualifications High School Diploma, GED or equivalent certification At least 6 years of experience with Active Directory At least 6 years of experience with engineering, operational support, and implementation of identity and directory services At least 6 years of experience with Windows security, delegation of permissions, and group policy management At least 6 years of experience with AWS Cloud Infrastructure management Preferred Qualifications Bachelor's Degree 7+ years of experience supporting Public Key Infrastructure (PKI) and Active Directory Certificate Services 7+ years of experience supporting Active Directory in a cloud hosted environment with AWS, Microsoft Azure, or Google Cloud Platform 7+ years of experience with cloud-based directories Microsoft Azure, AWS Microsoft AD, and Google Cloud Domain Directory 7+ years of experience developing complex scripts in PowerShell, VBScript, YAML, Python or other languages to develop automated solutions 7+ years of experience with Microsoft Identity Manager in an enterprise environment 7+ years of experience developing Infrastructure as Code in cloud hosted environments using Terraform, CloudFormation, or Azure Resource Manager At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. New York City (Hybrid On-Site): $160,200 - $182,800 for Lead Platform EngineerSan Francisco, California (Hybrid On-Site): $169,700 - $193,700 for Lead Platform Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
    $169.7k-193.7k yearly 60d+ ago
  • Customer Service Representative Supervisor

    Amerivet 3.6company rating

    Customer Service Supervisor Job 10 miles from New Haven

    Front Desk Supervisor-Human Resources Recruit, Interview, and Hire Client Coordinators Supervise Client Coordinators Train Client Coordinators Supervise, train, and become up to date with all performances of our computer software Avimark. Performance counseling/reviews/feedback to Client Coordinators Maintain and create the schedule of Client Coordinators Assist with maintaining the Front Desk manual and Training Manual. Mandate personnel performance and motivation Mediate personnel problems with Client Coordinators alongside the Hospital Manager Supervise, train, and become up to date with our food inventory and compounding pharmacies. Pay Range: 22-26/hr Front Desk Supervisor-Productivity/Finances Liaison between clients and practice owners/managers Manage the hospital flow of the front desk sector of ASVH Manage and direct Client Payment Plans Review and adjust fee schedules periodically alongside Hospital Manager and Practice Owner At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
    $35k-63k yearly est. 12d ago
  • Customer Service Manager

    Polarson

    Customer Service Supervisor Job In New Haven, CT

    Basic Skills Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understanding the implications of new information for both current and future problem-solving and decision-making. Social Skills Actively looking for ways to help people. Persuading others to change their minds or behavior. Being aware of others' reactions and understanding why they react as they do. Adjusting actions in relation to others' actions. Bringing others together and trying to reconcile differences. Complex Problem Solving Skills Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Technical Skills Watching gauges, dials, or other indicators to make sure a machine is working properly. Analyzing needs and product requirements to create a design. Writing computer programs for various purposes. Generating or adapting equipment and technology to serve user needs. Conducting tests and inspections of products, services, or processes to evaluate quality or performance. System Skills Considering the relative costs and benefits of potential actions to choose the most appropriate one. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management Skills Managing one's own time and the time of others. Motivating, developing, and directing people as they work, identifying the best people for the job. Determining how money will be spent to get the work done, and accounting for these expenditures. Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Desktop Computer Skills Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs. Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations. Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest. Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail). Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs. Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents Task Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Work Activities Getting Information obtain information from individuals Interacting With Computers use computers to enter, access or retrieve data Communicating with Persons Outside Organization interview customers write business correspondence Communicating with Supervisors, Peers, or Subordinates Establishing and Maintaining Interpersonal Relationships Making Decisions and Solving Problems make decisions Updating and Using Relevant Knowledge use knowledge of investigation techniques use knowledge of written communication in sales work use telephone communication techniques Processing Information examine financial documents to verify issue calculate rates for organization's products or services detect discrepancies on records or reports Resolving Conflicts and Negotiating with Others resolve customer or public complaints Organizing, Planning, and Prioritizing Work
    $57k-104k yearly est. 60d+ ago
  • Client Services Consultant

    The Strickland Group 3.7company rating

    Customer Service Supervisor Job In New Haven, CT

    Now Hiring: Client Services Consultant - Innovate, Lead, and Drive Success! Are you a problem-solver, strategist, and leader who thrives on developing scalable solutions that drive growth and success? We are seeking motivated individuals to join our team as Client Services Consultant, where you'll design, implement, and refine strategies that empower individuals and teams to achieve sustainable financial success. Who We're Looking For: ✅ Visionary leaders who excel in problem-solving, business strategy, and mentorship ✅ Entrepreneurs and professionals eager to develop solutions that create impact ✅ Licensed & aspiring Life & Health Insurance Agents (We'll guide you through licensing!) ✅ Individuals who are passionate about innovation, leadership, and driving results As a Solutions Development Leader, you will create and implement systems that enhance team performance, improve efficiency, and maximize financial success for individuals and organizations. Is This You? ✔ Passionate about mentorship, leadership, and business innovation? ✔ A strategic thinker who thrives on creating scalable success models? ✔ Self-motivated, disciplined, and committed to continuous improvement? ✔ Open to mentorship, leadership development, and strategic execution? ✔ Looking for a recession-proof, scalable business opportunity with unlimited earning potential? If you answered YES, keep reading! Why Become a Client Services Consultant? 🚀 Work from anywhere - Build and scale a career that fits your lifestyle. 💰 Uncapped earning potential - Part-time: $40,000-$60,000+/year | Full-time: $70,000-$150,000+++/year. 📈 No cold calling - Work with individuals who have already requested guidance. ❌ No sales quotas, no pressure, no pushy tactics. 🏆 Leadership & Ownership Opportunities - Build and expand your own team. 🎯 Daily pay & performance-based bonuses - Direct commissions from top carriers. 🎁 Incentives & rewards - Earn commissions starting at 80% (most carriers) + salary. 🏥 Health benefits available for qualified participants. The Role of a Client Services Consultant As a Client Services Consultant, you will play a pivotal role in identifying challenges, developing effective strategies, and mentoring individuals to achieve success. You will be instrumental in creating innovative business solutions, improving processes, and helping individuals build thriving careers. This isn't just a job-it's an opportunity to lead, create innovative solutions, and drive meaningful change that empowers people and businesses. 👉 Apply today and start your journey as a Client Services Consultant! (Results may vary. Your success depends on effort, skill, and commitment to learning and execution.)
    $70k-150k yearly 2d ago
  • Patient Experience Manager 1

    Sodexo S A

    Customer Service Supervisor Job In New Haven, CT

    Returning UsersLog Back In Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction. Sodexo is seeking a Patient Experience Manager 1 for Yale New Haven Health-York Street Campus, located in New Haven, CT. The Patient Experience Manager will be responsible for ensuring the utilization of Sodexo and Client patient and customer experience technology systems and solutions. This is a key Sodexo role in coordinating the delivery of Sodexo's programs and high standards for this prestigious client organization. Exclusive focus on driving patient and customer satisfaction utilizing Sodexo's proprietary Experiencia Plus platform. Prior experience preferred in analyzing Press Ganey and HCAHPS data and developing site-specific solutions to improve customer experience outcomes. This role will interact heavily with Yale New Haven Health System's hospital and health system clients and staff and will support Sodexo's site operators to achieve contractual KPI's. What You'll Do The successful candidate will: * evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction; * oversee Sodexo's Patient Dining Program and daily meal rounding inclusive of service recovery; * collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience; * perform tray assessments to ensure food quality and presentation and tray accuracy; * exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or * perform management functions that include direct supervision of hourly associates including employee development. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: * Medical, Dental, Vision Care and Wellness Programs * 401(k) Plan with Matching Contributions * Paid Time Off and Company Holidays * Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Is this opportunity right for you? We are looking for candidates who have: * excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies; * passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily; * knowledge of nutrition and specialized diets; * experience with oversight of diet offices; and/or * strong management skills, preferably in healthcare Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 1 year experience in Service Recovery role at large hospitality or hospital environment Application Instructions Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
    $56k-111k yearly est. 2d ago
  • Entry Level Customer Service & Sales Manager

    ACI 4.6company rating

    Customer Service Supervisor Job 37 miles from New Haven

    Who are we looking for in an Entry Level Customer Service Sales Manager? Does a fast-paced career in customer service and sales training with an innovative and thriving industry leader sound interesting to you? If so, read on! We are seeking motivated and competitive Entry Level Customer Service & Sales Managers to join our team. If you are looking for a career path in customer service, sales, opportunities for travel, high-level training, lots of face-time, competitive earning potential, and growth, this is the career for you! What does the Entry Level Customer Service & Sales Manager do? Along with a group of other professionals early in their customer service & sales career, you will go through an exciting and extensive training program at our corporate headquarters. Our Entry Level Customer Service & Sales Managers participate in team-building activities, sales ride-along, product knowledge assessments, professional presentations, and much more. If you have customer service skills, a strong work ethic, and a desire to succeed, we give you everything else you will need to be successful in the field during the training program! Entry Level Customer Service & Sales Manager Position Overview: As an Entry Level Customer Service & Sales Manager, you will have the opportunity to learn about the corporate world and have the chance to achieve financial success while receiving extensive training. Entry Level Customer Service & Sales Managers have the ability to gain trust and provide a high level of customer service to their customers. As an Entry Level Customer Service & Sales Manager, you will be driven by daily, weekly, and monthly sales goals while maintaining a weekly pipeline. The position provides you with an opportunity for developmental training and learning about promotional analysis as well as working alongside management to analyze territory, pricing, and campaign proposals for potential clients. What's required for the Entry Level Customer Service & Sales Manager? Excellent communication and interpersonal skills Professional demeanor Self-motivated and results-oriented personality Ability to be organized and multi-task Receive training and apply information learned People just like YOU! Competencies: Execute Action Plan Influence Others Build Customer Satisfaction Initiate Action Adaptability Student and Training Mentality #LI-Onsite
    $55k-100k yearly est. 21d ago
  • Manager, Customer Service

    Lovesac Company 4.1company rating

    Customer Service Supervisor Job 36 miles from New Haven

    Job Details Remote - Stamford, CT Full Time High School $85,000.00 - $97,000.00 Salary Any RetailDescription About Lovesac: We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live. Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same - to create truly adaptable, comfortable furniture that can be with you for life. About our Culture: At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry, but also make a meaningful impact on the world. Above all else, we're driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It's about success, of course, but it's also about making a positive impact on everyone our business touches. About the Role: The Manager, Customer Service will be responsible for overseeing the performance and effectiveness of our Customer Experience Associate team while ensuring the achievement of sales targets across the omni channel organization. This leadership role requires an experienced professional with a proven track record in managing service delivery, leading cross-functional teams, and driving sales performance. You will play a key role in aligning service delivery with our sales objectives, fostering a culture of excellence, and leading initiatives that enhance customer satisfaction and revenue growth. What You'll Do: Lead and manage the Customer Experience team, ensuring operational efficiency, quality service delivery, and continuous improvement. Implement strategic plans for service operations that align with company goals and customer expectations. Schedule strategically to meet inbound demand to meet and exceed service level goals Drive KPIs and performance metrics to measure the effectiveness of service teams, driving accountability and continuous improvement. Foster a collaborative and customer-centric culture across service departments, ensuring high levels of employee engagement and retention. Coach and develop the service team to foster a culture of growth and continued learning Collaborate with sales teams to ensure service operations effectively support sales objectives and drive revenue growth. Execute strategies that align service offerings with sales goals, creating seamless customer experiences from acquisition to post-sales support. Action on recommendations from leadership based on analysis of sales performance data to identify trends, opportunities, and areas for improvement. Partner with sales leaders to implement sales enablement initiatives, ensuring teams are equipped with the necessary resources and tools to meet and exceed targets. Support cross-functional initiatives that improve alignment between sales and service departments, enhancing customer satisfaction and operational efficiency. Contribute to the development and execution of the company's overall business strategy, ensuring service operations and sales activities align with long-term objectives. Contribute to the development and execution of the customer experience strategic scheduling plan. Identify and evaluate new service opportunities that drive additional revenue streams and enhance the overall customer experience. Contribute to change management efforts to ensure smooth transitions during process improvements, technology implementations, and organizational restructuring. Ensure compliance with industry regulations and company policies, maintaining high standards of quality and integrity across service departments. Maintain a calm demeanor and manage issues professionally and respectfully in accordance with our company standards. Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on Lovesac values and organizational requirements. Completes written performance reviews and oversees ongoing coaching and development for all direct reports. Act with integrity and trust, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company. Perform any other duties as requested by management. Our Lovesac Values: Core Values: Top Ambition, Willing to Sweep Floors, Grit, Table-Stake Values: Positive, Passionate, Collaborative, Flexible, Self-Starting, Self-Aware, Candid, Empathetic, Inclusive, Insatiable Learners Our Lovesac Core Competencies: Builds Customer Centricity Drives Remark-able Results Collaborates Effectively Makes Good Decisions Demonstrates Self-Awareness Qualifications Requirements: Bachelor's degree in business administration, Management, or a related field preferred. 3+ years of experience in a leadership role overseeing service operations and/or sales functions, with a proven track record of success. Strong leadership and management skills, with experience leading large, cross-functional teams. Exceptional analytical skills, with the ability to leverage data to drive decision-making and performance improvement. Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels. Experience in budgeting, financial management, and strategic planning. Proficiency in CRM systems, sales platforms, and service management software. Proven ability to implement process improvements and change management initiatives. Advanced knowledge of customer service best practices and sales operations strategies. Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and occasional meetings including our annual company event using various forms of transportation. Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner. Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor. This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing. Our Benefits: Paid Time Off & Holiday Pay Sales Incentive Program Inaugural Grant Equity Award 401K Matching Contribution Paid Parental Leave Medical, Dental, Vision Benefit Plans Health Savings and Flexible Spending Accounts Life/AD&D, Short Term and Long-Term Disability Critical Illness and Accident Insurance Employee Assistance Program Financial Wellness Tools Associate Discounts Pet Insurance Associates will be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac's policy and plan documents. Associate pay will vary based on factors such as location, qualifications, experience, skill level and competencies. Lovesac's is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual),, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law. Lovesac's is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: *****************************. Visit *********************** to learn more about careers at Lovesac or stop in your local store **************************************** Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.
    $85k-97k yearly 43d ago
  • Customer Service - New Accts/ Trans Assoc

    American Portfolios Holdings Inc. 4.0company rating

    Customer Service Supervisor Job 35 miles from New Haven

    Customer Service - Operations - New Accounts/Transition Associate Would you like to have an impact on the future growth and profitability of a competitively strong financial services firm? At American Portfolios, we operate in a team-based environment, made up of diverse associates who are passionate, innovative and focused. We're proud of our history, stability and proven track record of success. American Portfolios has made the Inc. 5000 list of fastest-growing, privately-held firms in the U.S. year after year, was awarded the Broker/Dealer of the Year* by Investment Advisor magazine, and named one of the best companies to work for by the New York State Society for Human Resources Management and the Best Companies Group. Sound like a company you'd like to join? American Portfolios (AP) has an immediate need for a business services specialist. In this role, you will reports directly to the business services supervisor, for whom you will serve as backup in the new accounts and transitions areas of the business services department. You will be responsible for tracking Salesforce tickets, as well as auditing and acting as a liaison for AP's newly-affiliated advisors. This role will require you to support the business services department in the processing, review and interactive completion of New Account Forms (NAFs) and new account information for both hardcopy forms and through the firm's main operating system, STARS. You will also conduct homeland security checks for new clients, scan all incoming hardcopy NAFs, opens brokerage accounts through STARS, and provide support and training to affiliated financial advisors in the field on STARS. Responsibilities Serve as a one-stop-shop liaison service for newly affiliated financial advisors Assist in the coordination and implementation of candidates transferring to AP by creating spreadsheets to transfer affiliated advisors' books of business Produce and collate transfer and any account opening paperwork Process, prepare and follow up on all account transfers and incoming change of broker/dealer (B/D) requests, branch address change requests, advisor account change requests and termination of advisors in back office systems Follow up on all outgoing requests Create affiliated advisors' identification numbers and enter them into back office systems Maintain management company contact listings Act as a liaison for new advisors and the firm's business services trainer Operate within the company's core operational new accounts platform and other key technology programs, including Pershing's NetX360 and Albridge Review all new account information for completion and accuracy Input and review New Account Forms (NAFs) in the firm's main operating system, STARS Utilize the STARS Business Processing Module (BPM) to blotter transactions when necessary Process requests in STARS to open brokerage accounts and managed accounts through AP's clearing firm Upload managed accounts to Pershing's Managed Investments System Create requests for Info Direct and Advent Feeds for managed accounts Create tickets through Salesforce ticketing system to assist affiliated financial advisors with any questions or inquires Coordinate team projects when necessary Job Requirements Detail oriented with excellent communications, customer service and organizational skills Ability to multi-task and keep up with industry demands Proficiency in Microsoft Excel, Outlook and Word Education and Experience Bachelor's degree One year of experience in a business setting Limitations and Disclaimer The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. American Portfolios provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at will” basis. *Based on a poll of registered representatives conducted by Investment Advisor magazine. Broker/dealers rated highest by their representatives are awarded “Broker/Dealer (B/D) of the Year.”
    $37k-59k yearly est. 60d+ ago
  • Customer Service Manager

    Raymour & Flanigan Furniture 4.6company rating

    Customer Service Supervisor Job 9 miles from New Haven

    At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
    $34k-53k yearly est. 13d ago
  • Lab Services Supervisor - Cell Services

    Perkinelmer 4.8company rating

    Customer Service Supervisor Job In New Haven, CT

    When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job TitleLab Services Supervisor - Cell Services Location(s) Alexion (New Haven) - Customer Site CT, New Haven, CT Responsibilities: Provides day to day oversight of the Cell Services Associates, including coordination and responsibility for delivery of the support services outlined below: Mammalian cell culture of suspension and adherent cell lines (including growth, maintenance, and cryopreservation) Histological processing of samples Distribution of frozen cell lines to requestors Clear and accurate record keeping Cell line testing (including on site testing for mycoplasma contamination) Shipment of cryopreserved cells to various sites within AstraZeneca Blood cell isolation and cryopreservation of primary PBMCs and further cell subsets from both whole blood and leukopaks Perform blood cell isolation QC using flow cytometry including data analysis Reporting of unusual results/outcomes Use of automated instrumentation and processes for the services listed as applicable. Responsible for performing all tasks that the Tissue Culture and Blood Cell Isolation Associates provide, based on client demand. Ensure staff is compliant with all contractual, safety and job-specific regulations & requirements. Ensure staff delivers services per contract PA, incorporating input from the client. Communicate and delegate service requests as they are received. Act as liaison between PerkinElmer and client contacts. Organize, analyze and present metrics and KPI data to the Technical Laboratory Services Manager with reportable performance data and level of service. Provide input regarding training and standard workflow documentation. Update SOPs as necessary. Apply the necessary troubleshooting techniques to resolve discrepancies. May be asked to provide on-call service (primary and secondary) for specific research units in the lab areas. Hours are between 5:00pm-7:30am Monday thru Sunday. Tasks include but are not limited to transfer of contents from failing freezers, fridges and incubators to designated back up units, photograph original items, properly document failure, provide a work order of failing unit to facilities team and inform respective end-users about the transfer via email based on the SOP instructions. Follow proper safety precautions related to identify job hazards. Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment for self and the team Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time Critical Skills: Deep understanding of the basic chemistry of buffer preparation including titrations and reactions Strong communication and training skills Excellent organizational skills; ability to troubleshoot and solve problems independently Ability to follow oral and written directions Basic experience with MS Office: Excel, Word, Outlook, and PowerPoint Basic Qualifications: Bachelor's Degree in a chemistry, biology, or other relevant discipline with 2+ years of laboratory experience related to above responsibilities OR Associate's Degree in a chemistry, biology, or other relevant discipline with 3+ years of laboratory experience related to above responsibilities OR High School Degree/GED with 5+ years of laboratory experience related to above responsibilities Preferred Qualifications: Solid understanding of how R&D laboratories function and has a proven track record of supporting those activities at various complexity levels 2+ years of coordinating resource activity in a service role in a Cell Culture application Background in a laboratory setting with a Chemistry/Biology focus Working Environment: Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. Job pace may be fast and job completion demands may be high. Must be able to remain in a stationary position more than 25% of the time The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. The annual compensation range for this full-time position is $70,000.00 to $85,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training. PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
    $70k-85k yearly 60d+ ago
  • Service Supervisor

    MKO Kone

    Customer Service Supervisor Job 15 miles from New Haven

    Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. Are you ready to make your next career move to join our team and manage your own local service operations as our Service Supervisor for KONE Trumbull, CT? In your professional experience - has implementing and monitoring safety guidelines been your top priority for you and your team? Do you take pride in providing learning opportunities for your team? Are you successful in effectively managing a schedule and your team's overall performance? Are you able to collaborate with all levels of the organization to achieve business goals? Do you have an appetite for learning and leveraging new technologies? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our Service Supervisor, you will successfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results. You will bring 2+ years of relevant maintenance expertise as well as supervisory experience ideally leading a union represented workforce to our KONE family and an appetite for learning an exciting and new field. You will use the knowledge gained when obtaining your associates' degree in a related field or additional years of experience. We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation : • We value your authentic self • Diversity, equity and inclusion is embedded in our strategy and values • Collaborative, creative and supportive work environment • Passionate about safety, quality and innovation • We care about the communities where we live and work Some of our many benefits include: • Competitive salary • Flexible work schedule • Opportunities to learn and grow • Matching 401K • Comprehensive health and wellness plans for the entire family • Paid holidays and paid time off Come share your passion and energy to make a positive impact at KONE for our customers and your career! *Beware of Recruitment Scams* We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #LI-TG1 The hiring range for this role is $116,700.00 - 160,500.00. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on ********************
    $47k-78k yearly est. 6d ago
  • Service Supervisor - 75 Tresser

    Education Realty Trust Inc.

    Customer Service Supervisor Job 36 miles from New Haven

    ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. 2. Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new moveins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. * The hourly range for this position is $36.00 - $38.00 #LI-OO1 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.
    $36-38 hourly 18d ago
  • Customer Experience Team Leader

    Wegmans Food Markets 4.1company rating

    Customer Service Supervisor Job 28 miles from New Haven

    Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Pay: $22 - $22.75 / hour we are a food market where you make the difference At Wegmans, we're on a mission to help people live healthier, better lives through exceptional food. So, when you bring your authentic self and your passion for people to Wegmans, you're joining a team of difference-makers. Our promise to our customers is simple: Every Day You Get Our Best. And because it all starts with you, we'll make sure you have the support you need to grow personally, express your individuality, and create change in your community. how you'll make the difference Bring your passion for people, and we'll give you the resources you need to enhance your leadership skills and grow your career! Joining Wegmans as a Team Leader puts you right at the center of a people-first, dynamic environment that's always moving, growing, and innovating. Through one-on-one mentoring and participation in developmental events, you'll gain a deep understanding of our operations and business measures along with the values that set us apart. You'll find so many opportunities to grow in various areas of the store, including our Service, Merchandising, Perishable, and Culinary departments. what will you do? Manage employee performance and growth by providing resources, training, feedback, and development opportunities Provide incredible customer service to both customers and your team of employees Help solve operational challenges while maintaining open communication with managers Coordinate activities and prioritize tasks to ensure your team runs efficiently Required Qualifications 1 or more years of work experience or a college degree Computer Skills Preferred Qualifications Experience leading a team Enthusiasm for and knowledge of relevant products Ability to quickly learn and adapt to new situations and subject matters At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans. Whether through premium pay for working overtime, on Sundays or on recognized holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone. And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. Comprehensive benefits* Paid time off (PTO) to help you balance your personal and work life Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday Health care benefits that provide a high level of coverage at a low cost to you Retirement plan with both a profit-sharing and 401(k) match A generous scholarship program to help employees meet their educational goals LiveWell Employee & Family program to support your emotional, work-life and financial wellness Exclusive discounts on electronics, entertainment, gym memberships, travel and more! And more! ***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position. For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
    $22-22.8 hourly 8h ago
  • Customer Service Lead $19 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Customer Service Supervisor Job 28 miles from New Haven

    Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable, and professional service. * Effective communication, interpersonal, and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Liaison between senior leadership and team members. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************************************************************************************************************************************************** Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Raymour & Flanigan proudly supports a drug and smoke-free work environment. Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
    $27k-35k yearly est. 35d ago
  • Service Supervisor - Milyard at Meadow Commons

    Education Realty Trust Inc.

    Customer Service Supervisor Job 29 miles from New Haven

    ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. 2. Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new moveins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. The hourly range for this position is $31.00 - $33.00 #LI-OO1 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.
    $31-33 hourly 1d ago

Learn More About Customer Service Supervisor Jobs

How much does a Customer Service Supervisor earn in New Haven, CT?

The average customer service supervisor in New Haven, CT earns between $31,000 and $69,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average Customer Service Supervisor Salary In New Haven, CT

$46,000

What are the biggest employers of Customer Service Supervisors in New Haven, CT?

The biggest employers of Customer Service Supervisors in New Haven, CT are:
  1. Kohl's
  2. Whole Foods Market
  3. Professional Career Solutions
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