Customer Service Supervisor Jobs in Neptune, NJ

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. Must reside in Bergen and/or Passaic County to travel for home visits within these regions. Travel up to 75% required. Position Purpose: Develops, assesses, and facilitates complex care management activities for primarily physical needs members to provide high quality, cost-effective healthcare outcomes including personalized care plans and education for members and their families. Evaluates the needs of the member, barriers to accessing the appropriate care, social determinants of health needs, focusing on what the member identifies as priority and recommends the plan for the best outcome Develops ongoing care plans / service plans and identifies providers, specialists, and/or community resources to address member's unmet needs Identifies barriers to care and provide appropriate care management interventions Coordinates between the member, family/caregivers, and the care provider team to ensure members are receiving adequate and appropriate person-centered care services Provides ongoing monitoring of member status and progress towards care plan Collaborate with member, caregivers, and appropriate providers to revise or update care plan / service plan as necessary to meet the member's goals / unmet needs Provides resource support to members and care managers for various services (e.g., employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans, as appropriate Facilitate care management and collaborate with appropriate providers or specialists to ensure member has timely access to needed care or services May perform telephonic, digital, home and/or other site outreach to assess member needs and collaborate with resources Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators Provides and/or facilitates education to members and their families/caregivers on disease processes, resolving care gaps, healthcare provider instructions, care options, referrals, and healthcare benefits Provides feedback to leadership on opportunities to improve and enhance care and quality delivery for members in a cost-effective manner Complies with all policies and standards Education/Experience: Requires a Degree from an Accredited School of Nursing or a Bachelor's degree in Nursing and 2 - 4 years of related experience. License/Certification: RN - Registered Nurse - State Licensure and/or Compact State Licensure required Pay Range: $55,100.00 - $99,000.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

We are seeking a Client Experience Manager to join our school photography company, dedicated to capturing memories for students and families. This role is perfect for someone who is mature, personable, and skilled in customer service, with a natural ability to connect with families, schools, and children. Key Responsibilities: Serve as the primary point of contact for schools, parents, and students, ensuring a smooth and enjoyable photography experience. Provide exceptional customer service, addressing inquiries, resolving issues, and ensuring client satisfaction. Coordinate and manage photography schedules with schools and staff to ensure efficient and organized photo sessions. Engage with children and families in a warm, friendly manner to create a positive and memorable experience. Handle order processing, follow-ups, and ensure timely delivery of photography products. Work closely with photographers and production teams to maintain high-quality service standards. Qualifications: Strong background in customer service or client relations, preferably in a family-oriented business. Comfortable working with children and able to create a fun, relaxed environment. Excellent communication and interpersonal skills, with the ability to build relationships with schools and parents. Organized, detail-oriented, and able to multitask in a fast-paced setting. Ability to handle concerns with professionalism and empathy. If you are passionate about delivering exceptional experiences, enjoy working with families, and want to be part of a team that values memories and moments, we'd love to hear from you!

EllaOla is a premium family wellness brand based in New York City. We developed our products with a team of Harvard dermatologists and pediatricians to create a luxurious science-first, plant-based wellness collection offering the safest and most effective for the whole family. Featured in Harper Bazaar, Glamour, Forbes, Town & Country and Marie Claire and sold in Nordstrom, Macy's, Bloomingdales and Babylist. Role Description We are seeking a Customer Experience Manager to ensure outstanding support at every step of the customer journey. In this role, you'll streamline processes, handle inquiries, and collaborate with other teams to enhance the quality and efficiency of our service. Key Responsibilities: Create and implement a robust customer experience strategy aligned with the company's mission, brand values, and business goals, ensuring a customer-first culture throughout the organization. Lead initiatives to enhance customer satisfaction, retention rates, and lifetime value across all channels. Use customer feedback, analytics, and market research to identify trends and address pain points, delivering actionable insights that improve the customer experience. Ensure timely and effective resolution of customer inquiries and issues Serve as the voice of the customer within the organization, ensuring that customer insights are integrated into product development, marketing campaigns, and operational strategies. Design and execute initiatives to gather customer feedback through surveys, reviews, and social media monitoring. Identify and implement creative solutions and technologies to elevate the customer experience. Qualifications 5+ years in customer experience, customer success, or related roles, ideally within the CPG or wellness industry. Proven track record of developing and executing customer experience strategies Deep commitment to health, wellness, and continuous learning, with a customer-first mindset. Exceptional interpersonal and communication skills In-depth understanding of customer journey mapping, customer satisfaction metrics, and customer support. Data-driven mindset with the ability to translate insights into actionable strategies

Doceree is the leading Global network for HCP-only programmatic messaging, reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology. We are a Series B start-up backed by top VCs: Creaegis, Eight Roads Ventures and F-Prime Capital. Our Best Place to Work certifications reflect a dynamic team of individuals driven by an unwavering passion to make a meaningful impact on the world through ground-breaking technology. We are seeking exceptional, ambitious, and multifaceted teammates ready to join us on this thrilling mission. Are you ready to be part of something extraordinary? What You'll Do Are you passionate about building relationships and helping clients achieve their goals? Join our Customer Success team as an Account Executive and play a crucial role in transforming the AdTech space! You'll have the opportunity to work with a diverse range of clients, help them unlock the full potential of Doceree's solutions, and grow your career in a supportive and exciting atmosphere! Client Support, Satisfaction & Retention: be the trusted ally for our clients, building and nurturing strong relationships and understand their needs, goals and challenges, enhancing customer satisfaction and retention Customer Onboarding: support the team in ensuring customers have a seamless and positive experience Customer Feedback: collaborate effectively with internal stakeholder to provide valuable insights and feedback as the voice of the customer Product Adoption: become an expert champion Doceree's suite of products and solutions, guiding clients to maximise their usage and benefit Issue Resolution: be a problem-solver and quickly identity and address any issues or concerns clients may have, collaborating with internal teams to deliver effective solutions Who You Are 1+ years of experience in an account management, customer success or similar within the AdTech industry Strong enthusiasm for learning and adopting new technologies, staying updated with the latest trends in AdTech and digital media space, and applying them to enhance client success Self-motivated and results-driven, with a passion for helping clients succeed Exceptional interpersonal and communication skills, with the ability to connect and build trust with clients Excellent problem-solving abilities and a proactive approach to addressing challenges Ability to manage multiple accounts and projects with strong organisational and time management skills Adaptable and able to thrive in a dynamic, fast-paced environment Bachelor's degree Benefits Competitive salary and bonus plan Stellar health care plan options for you and your family (Medical, Dental & Vision) 401K + 4% Matching Generous PTO, vacations & sick leave Extensive paid parental/maternity leave Team events At Doceree, we know that our Company's strength lies in the diversity of our employees. Doceree is proud to be an Equal Opportunity Employer and we provide equal employment and advancement opportunities to all individuals, regardless of their race, colour, national origin, religion, sex, parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn ‘action' into ‘outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3 and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at **************** Position Summary Who you are: A passionate and driven paid social professional, you excel at translating the digital strategy set at the senior level into daily tactical execution. You're ready to challenge the norm to produce world-class paid social campaigns for high profile brands and take pride in your ability to clearly articulate the outcomes of the tactics and the strategy to the client as the day-to-day client lead. You thrive in a multi-functional role and enjoy training and coaching team members to ensure flawless tactical execution. Responsibilities · Responsibilities will be across social media platforms such as Facebook, Instagram, Pinterest, SnapChat, Twitter, LinkedIn, TikTok and Reddit · Responsible for overseeing Paid Social Senior Specialists, Specialists and Associates on the team and owning their career development · Developing and overseeing optimizing, and maintaining paid social campaigns for clients, including coordination of assets between creative agencies and budget management · Developing, executing, and testing across campaign variables that create client-specific insight and feed future successions of testing · Maintaining and optimizing client campaigns to improve overall performance against pre-determined benchmarks on an ongoing basis · Understanding client goals and how to maximize those measures of success through tactical strategies and technologies · Brainstorming and researching new first to market ideas including new betas and opportunities with our partners. · Strong familiarity with 3rd-party tracking vendors and integrating with social platforms Required Skills & Experience · Substantial experience in account management, planning, and/or performance media experience · Strong working understanding of the Paid Social platforms, including major players and supporting technology Facebook Ad Manager, Twitter Ads, etc. · Demonstrable experience working with multiple partners, on enterprise level paid social media accounts with diverse budget levels and objectives · Proven ability to understand high-level client goals and how they translate into paid media strategy when applied via online technologies · Ability to effectively communicate processes and tactics to clients, peers, and junior members of the team · Excellent written and verbal communication skills · KINESSO does not require candidates to have a college degree Desired Skills & Experience · Agency experience strongly preferred · Detail and process oriented, with the ability to multitask and prioritize tasks based on client objectives · Time management skills We See You At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community. We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed. We See You at IPG Mediabrands. Wage and Benefits We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days. We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award. The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications. Employment Transparency It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email accommodation@mbww.com. About IPG Mediabrands IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world's most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at ***********************

TO BE CONSIDERED FOR THIS ROLE You must email ************** directly and include “PKLYN experience manager" in the subject line. We will not be considering candidates who do not follow directions. Please include with your email: Your resume A brief introduction or cover letter Your favorite animal (don't overthink it) (or do?) VISION FOR THE ROLE We are seeking a dynamic, welcoming and hospitality-focused full-time experience manager to manage our front desk team and help build something incredible from the ground up. The right person for this role has a proven track record of balancing guest satisfaction with operational efficiency, ideally with experience managing fellow staff in a hybrid sports-social environment. Some weekend availability and a love of pickleball are both required for the role. ABOUT PKLYN PKLYN is a pickleball club and community gathering place in Gowanus, Brooklyn. Our space includes 5 state-of-the-art pickleball courts, a lively bar, open workspaces, a merchandise store, and a vibrant atmosphere for pickleball players of all skill levels to come and enjoy. ROLE & RESPONSIBILITIES Serve as the primary point of contact for players and members of the club Manage incoming customer communications, including in-person, phone, email, and social media (with the support of a social media team) As an individual and leader of the front desk, strive to hit sales KPIs through thoughtful selling of programs, packages, memberships, and merchandise Ensure all front desk staff follow SOPs and manage front desk schedule Keep track of merchandise and inventory Coordinate with/assist Events Director, Pickleball Director, and other team members as needed Help maintain an orderly environment and assist with opening and closing SOPs Direct visitors and assist with check-ins, merchandise purchases, way-finding, and the like QUALIFICATIONS Knowledge/love of pickleball is necessary Ability to work some weekend shifts, as well as some weekday early morning and/or evening shifts Proven experience in front desk management or a similar role in a hospitality environment, preferably within a sports club or similar setting Strong leadership and interpersonal skills with the ability to effectively communicate with members, players, and the rest of the PKLYN team Knowledge of booking software and POS systems also a plus (we use CourtReserve and Toast) Excellent communication, organizational, and multitasking abilities Great problem-solving skills and keen attention to detail A natural salesperson COMPENSATION & BENEFITS This is a full-time salaried position that starts at $50K-65K, commensurate with experience. TO APPLY Please email ************** and include “PKLYN experience manager" in the subject line To be considered, you must include: Your resume A brief introduction or cover letter Your favorite animal (don't overthink it) (or do?)

The Customer Success Specialist is the first point of contact for new customers and plays a pivotal role in ensuring a smooth and successful transition to the company's SaaS platform. This role focuses on understanding customer goals, providing guidance, and setting them up for long-term success by delivering an exceptional onboarding experience. The ideal candidate is highly organized, customer-focused, and has a passion for technology and building relationships. Key Responsibilities Onboarding Management: Guide new customers through the onboarding process, including account setup, product training, and initial implementation. Develop and execute tailored onboarding plans based on customer goals, industry, and use cases. Ensure customers are effectively introduced to the features and value of the SaaS platform. Relationship Building: Establish strong relationships with customers, ensuring they feel supported and confident in using the platform. Act as the primary point of contact during the onboarding phase. Gather feedback from customers to improve the onboarding experience and address potential challenges proactively. Collaboration with Internal Teams: Work closely with Sales, Product, and Customer Success teams to align onboarding processes with customer needs. Provide insights to the Product team about common customer pain points and feature requests. Partner with Technical Support teams to resolve onboarding issues efficiently. Metrics and Reporting: Track and report onboarding progress and customer satisfaction metrics. Monitor key performance indicators (KPIs) such as time-to-value, onboarding completion rates, and churn risk. Identify opportunities for improving onboarding processes and reducing customer ramp-up time. Skills & Qualifications Education: Bachelor's degree in Business, Communication, Technology, or a related field (preferred). Experience: 2+ years in customer success, onboarding, or implementation roles, ideally in SaaS or technology. Experience working directly with customers to deliver product training or technical support. Technical Skills: Proficiency in SaaS tools and platforms (e.g., CRM systems, Salesforce). Ability to quickly learn and explain complex software features. Soft Skills: Exceptional communication and interpersonal skills. Problem-solving mindset with the ability to anticipate and address customer challenges. Strong organizational skills and attention to detail. Key Competencies Customer-centric approach with a focus on delivering value. Strong project management and time management skills. Ability to work collaboratively in cross-functional teams. Analytical mindset to identify trends and opportunities for improvement.

Enhance Connections: Customer Relationship Specialist Wanted! Are you skilled at building strong relationships and ensuring customer satisfaction? We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success. Responsibilities Develop and maintain strong relationships with key clients and customers Serve as the main point of contact for customer inquiries Identify opportunities to upsell and cross-sell products or services Coordinate with internal teams to fulfill customer needs Participate in team workshops and career development initiatives Monitor customer satisfaction and implement improvement strategies Qualifications Excellent communication and interpersonal skills Proven ability to build and maintain professional relationships Strong problem-solving and negotiation abilities Proficiency in CRM software and MS Office Suite Bachelor's degree in Business, Marketing, or related field Previous experience in customer relations or account management Benefits Career advancement and professional development programs Collaborative team environment focused on customer success Access to workshops and continuous learning opportunities Ready to make an impact as a Customer Relationship Specialist? Apply today!

About Customer Care Role We are currently hiring in our Customer Care department. Our team works with existing customers, providing the highest level of customer service available in our industry. You will begin your career at DGA Security by going through our extensive training program. This is a 4-week paid training program. The training schedule is Monday through Friday, 8:00 AM - 4:30 PM. Once your training is complete, your work schedule will be Monday through Friday 11:30 AM - 8:00 PM. What you will do Communicate effectively with clients to relay information and collect data Update system information and document activity accurately Handle all inbound customer requests in a timely manner Perform additional functions and/or work on special projects that may be assigned at the discretion of management Qualifications 2+ year experience in a similar role (Customer Service/Inbound call center preferred) Experience working in database systems (i.e. Salesforce or another CRM) Ability to multi-task within a fast-paced service environment Effective communication and organizational skills Demonstrate excellent listening skills and the ability to work independently and with a team High school diploma or GED required About DGA DGA Security is a high-growth security technology company. Many of the world's iconic brands trust DGA's suite of security and monitoring services to protect their businesses across North America. With more than 50 years of market dominance, we are a rock-solid company that is lucky enough to leverage today's evolving technologies to enjoy continued aggressive growth. What We Offer Competitive pay and opportunities for overtime Excellent comprehensive insurance coverage 401(k) retirement savings plan & employer match Gym/fitness program reimbursement Access to Corporate Discounts Commuter benefits Company paid life insurance And much more DGA is an Equal Opportunity Employer. Here, we believe that embracing innovation is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated, and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.

We are seeking a motivated and detail-oriented operations associate to support our team in the market data space. The incumbent will assist with daily operations, manage new requests, and contribute to various projects as assigned. A general knowledge of the financial industry and/or the procurement space is required. Direct market data business management experience is advantageous but not necessary - ( e.g., Bloomberg, LSEG/Refinitiv, S&P Global, FactSet, Moody's, ICE Data Services, FTSE Russell, MSCI, Intex, Morningstar, etc.) This is a contract position that will require three days per week in Tampa, Florida office. Responsibilities: • Manage the daily inflow of new Market Data requests from across the firm. • Monitor and assign market data requests from both ServiceNow and Team Mailbox. • Handle the majority of the request volume for license moves, adds, and changes (MACs) in line with contracts. • Track changes to Bloomberg terminals. • Perform administrative updates, including timely input of TRG Spend updates to support team members. • Become the team expert on submitting third-party risk assessment documentation for new vendor onboarding. • Assist with other projects as assigned. Qualifications: • Ability to work effectively within a small team as well as independently to deliver results. • Strong organizational skills and the ability to prioritize multiple deadlines based on priorities. • Independent problem-solving skills. • Ability to respond with urgency when appropriate. • Detail-oriented with strong oral and written communication skills. • Proficiency in Microsoft Office Suite (e.g., Excel, Word, Teams). Preferred Qualifications: • TRG Spend experience. • Experience in the Asset Management Industry. • Experience in procurement. Market Data Procurement data is preferred, but all applicants meeting the minimum job requirements will be reviewed Ability to work in Tampa office is required.

We are seeking a highly motivated Customer Service Assistant Manager to lead and support the Perma Pure Group's portfolio of medical device products in our Lakewood, NJ manufacturing facility. The ideal candidate will be responsible for ensuring accurate order entry, excellent customer communication and satisfaction, developing service policies, training staff, and resolving customer issues efficiently. This role requires strong leadership, problem-solving skills, cross functional collaboration, and a passion for delivering exceptional customer experiences. Key Responsibilities: Team Leadership & Management: Supervise, train, and mentor customer service representatives. Set performance goals and conduct regular team evaluations. Foster a positive and productive work environment. Customer Support & Issue Resolution: Handle complex customer complaints and escalate issues when necessary. Ensure customer inquiries are addressed promptly and professionally. Develop and implement strategies to improve customer satisfaction. Process Improvement & Performance Monitoring: Analyze customer service metrics (e.g., response time, customer satisfaction). Identify areas for improvement and implement best practices. Optimize workflows to enhance efficiency and service quality. Policy Development & Compliance: Create and update customer service policies and procedures. Ensure compliance with company policies and industry standards. Train employees on policies and customer service techniques. Collaboration & Communication: Work closely with other departments (e.g., Sales, Marketing, Product Development) to align customer service with business goals. Provide reports and insights to senior management on customer service performance. Gather and analyze customer feedback to drive improvements. Qualifications & Skills: Bachelor's degree in business administration, communications, or a related field (preferred). Proven experience in customer service management or supervisory role. Strong leadership and team management abilities. Excellent problem-solving and decision-making skills. Exceptional communication and interpersonal skills. Proficiency in customer service software. Ability to handle high-pressure situations with professionalism. Preferred Qualifications: Experience in fast-paced customer service in a manufacturing environment desired. Knowledge of Sage, Expandable, Q-Pulse, Master Control, Merchant Solutions, CRM systems and data analysis tools. Strong conflict resolution and negotiation skills. Work Environment & Schedule: Full-time position 4 days on site required Hours: 8:30am - 5:00pm

Robert Half is looking for a Customer Service Specialist with 2+ years of experience! If you are local to Bridgewater, NJ please apply directly! Responsibilities: Answer and respond to customer inquiries via phone and email in a professional and timely manner. Build and maintain strong relationships with clients by providing exceptional service. Assist with invoicing clients and resolving billing-related inquiries. Track Orders Enter Orders Develop in-depth product knowledge to effectively assist customers and provide solutions. Work collaboratively with internal teams to ensure a seamless customer experience. What We're Looking For: Experience in A/P or A/R (a huge plus!) A proactive and versatile team player who can assist in other departments as needed Strong organizational skills and attention to detail What is offered: Competitive Salary Medical Insurance Dental Insurance PTO A supportive and dynamic work environment

Elevate Customer Satisfaction: Customer Service Specialist Wanted! Are you an experienced customer service professional seeking a new challenge? We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career. Responsibilities Provide expert assistance to customers with complex inquiries Troubleshoot and resolve customer issues efficiently Maintain detailed records of customer interactions Develop and update customer service and sales protocols Train and mentor junior customer service staff Coordinate with teams across the US to ensure consistent service Participate in workshops and career development initiatives Qualifications Proven experience in customer service roles Excellent communication and problem-solving skills Proficiency with customer service software and CRM systems Ability to handle challenging situations with professionalism High school diploma; bachelor's degree preferred Leadership skills and experience training others are a plus Benefits Opportunities to work with clients nationwide Career advancement and leadership development programs Collaborative team environment focused on excellence Access to professional workshops and continuous learning Ready to take your customer service career to the next level? Apply today!

Our client, a well known beauty brand, is seeking a LTT Customer Service Representative II for their Berkeley Height, NJ team. This role is on a hybrid schedule and the role will last for at least one year with the potential to extend to 2 years total. The role guarantees a 40 hour work week and pays up to $29.30/hr. Responsibilities: Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter) * Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed * Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices * Follow Brand and Care provided social FAQ documents for launches and key social moments * Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer * Recognizes and recommends new ways to influence consumers in their purchase decision * Alert critical customer complaints to internal Care and Brand teams and assist with problem solving * Provide social content and engagement recommendations based on consumer feedback and trends * Stay up to date on new social media platforms, tools and best practices * Live in the social ecosystem, stay on top of emerging trends in the landscape Responsiveness * Maintain 100% Reply Rate and established Response Time goals across social channels * Maintain consumer satisfaction and sentiment scores as established by the group * Monitor personal social KPI's using Sprinklr * Offers schedule flexibility to support the needs of the business which included weekends * Meets established quality standards in all contacts across all channels * Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. * Documents product issues in a way that the information can be used for product improvement or development * Accurately enters required information in the CRM and surveys to ensure data integrity Job Qualifications * Bachelor's Degree * 1-2 years' social media engagement experience * Customer Service experience desired * Customer obsessed mindset * Knowledge and experience with major social media platforms required * Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team * Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends * Report back to internal team to funnel insights into product / experience / content creation strategy * High level of organization, attention to detail and positive attitude * Interest in beauty, fashion and/or lifestyle brands * Exceptional writing skills * Excellent problem-solving ability * Proficient in Microsoft applications including PowerPoint, Word and Excel. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Masterworks is a fintech platform that allows anyone to invest in SEC-qualified shares of multi-million dollar paintings by names like Banksy, Basquiat, and Picasso. In just three short years, we have built a portfolio of nearly $800 million in world-class artworks, introducing over 700,000 individuals to the $1.7 trillion art market. Masterworks has been covered by major media publications such as The New York Times, CNBC, The Wall Street Journal, and the Financial Times, and was recently recognized as one of the Top 50 Startups in the US by LinkedIn. In 2021, Masterworks achieved unicorn status raising $110M in its Series A fundraising round at a valuation exceeding $1 billion. Our 200+ employees are based out of our offices at 1WTC in the Financial District of New York City. With an entirely in-office team, there are endless opportunities for collaboration, innovation, and learning. Why Masterworks? Do you thrive on disruption? Do you want to live at the cutting edge of finance, technology, and art? Are you passionate about democratizing alternative investments? Do you enjoy meaningful work that has a noticeable impact on business performance? If you answered “Yes” to any of the above, we'd love to hear from you! Position Overview Masterworks is looking for Client Services Associates to do outbound work to potential investors by phone, igniting their interest in investing in art, and scheduling them to speak with one of our Senior Financial Advisors. We are seeking passionate individuals to educate investors about art as an asset class. Our ideal candidate has 1-5 years of sales or advisory experience within an education in finance or experience in the financial services industry. Responsibilities Outbound dials to prospective customers Speaking to the inner workings of Masterworks, explaining art as an asset class Scheduling investor appointments with the Senior Investment Advisor team Requirements Or Skill Sets 1-5 years of sales, advisory, or financial services experience Finance or Business degree Strong interest in alternative assets, financial markets, and macroeconomics Interest in art is a plus Experience using CRM tools is a plus Highly organized, results-driven, competitive personality Excellent verbal and written communication skills Additional Requirements Must be able to work full time out of our New York City office Must be eligible to work in the US - no exceptions Benefits At Masterworks Daily catered lunches Free admission to art museums and galleries Health, dental, and vision coverage with FSA options PTO and 401k Discounted Equinox membership Happy hours, company outings, social clubs, and more! How does Masterworks think about compensation? The on-target earnings for this role are between $80,000 - $90,000 (including commission). The advertised pay scale reflects the good faith salary range for this role and is not a promise of a particular wage for any specific employee. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges. The advertised title for this role was selected to attract candidates with the level and type of experience we are looking for in the role, but the actual title of the position may differ from the advertised title.

Sr. Supervisor, AuditNew York, United States of America Serve as the third line of defense, providing the Board Audit & Board Risk Committees and senior management with independent assurance on the quality and effectiveness of internal controls, risk management (current or emerging), governance processes and systems, and lending units (overall asset quality, risk and compliance processes, underwriting policies, procedures, limits, concentrations), thereby helping to protect the company's value, solvency and reputation. To such ends, Internal Audit evaluates: the effectiveness and efficiency of these processes and systems; compliance with applicable laws and regulations, and with the requirements from supervisors; the reliability and integrity of financial and operational information; and, asset integrity. Credit Risk Review assesses the quality, quantity, direction and overall credit risk in the organization. Provide assurance on the quality and effectiveness of internal control, risk management (current or emerging) and governance processes and systems in the Other (non-IT) Risks space. Essential Functions/Responsibilities: Develops a solid understanding of the business. Examines business records and collects information, exercises independent judgment in identifying issues and assessing risk as well as formulates findings and presents the results to the Audit Manager. Executes control design and operating effectiveness testing over areas that require a deeper understanding of the business or function under review as part of internal audit reviews and activities. Conducts post-audit follow-up to appraise adequacy of corrective action taken to address audit recommendations. Documents audit testing and follow-up tasks in accordance to relevant audit standards. Demonstrates proactivity in professional development activities. Attends professional training actions provided by the company. Provides consistent quality service to both internal and external stakeholders that meets the company's standards. Participates with the Audit Manager in the planning of audit reviews and activities and designs test steps and audit procedures as part of internal audit reviews and activities. Supervises and coaches audit staff as part of internal audit reviews and activities. As such, oversees field work and reviews and challenges the testing and work papers prepared by audit staff as part of internal audit reviews and activities, including post-audit follow-up. Prepares a draft of the recommendations to be presented to the Audit Manager. Assists the Audit Manager in assigning staff to complete specific audit tests and procedures. Ensures fieldwork is completed within the budgeted timeframe. Communicates findings to business management and assists the Audit Manager in discussing the draft of recommendations with business management. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree in Accounting, Finance, Business or equivalent field. Work Experience: 5+ Years of hands-on I-Banking Capital Markets audit experience - mandatory. Skills and Abilities: Analytical and problem solving skills as well as the ability to work independently. Ability to work independently with limited supervision. Detail oriented with organizational skills. Verbal and written communication skills. Time management skills and the ability to complete multiple projects simultaneously and in a timely manner. Solid diplomatic skills with the ability to resolve conflict in a civil manner. Great leadership skills, teamwork skills, as well as the ability to work independently. EEO Statements: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders. Employer Rights: This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. Primary Location: New York, NY, Madison Ave Corp Other Locations: New York-New York Organization: Banco Santander S.A. Salary: $97,500 - $170,000/year

Job Description:- Administrative Associate Required Skills Top 3 Skills: 1. Administrative Services Documentation Prepares meeting minutes and related meeting documents Characteristics of a top performer: Must be able to work as a team and independently. Required Education: Preferred Skills: 1. Calendar management Note: Please share your updated resume if you like to submit your profile. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Our client, a fast growing multicultural advertising agency based in Los Angeles, is seeking a dynamic and results-driven Account Supervisor to join their talented team. This role will across 360, integrated marketing campaigns for a key agency client within the hospitality industry. The ideal candidate is passionate about multicultural marketing, thrives in a fast-paced environment, and excels at building and maintaining strong client relationships. This will be based in New York, NY. Responsibilities: Serve as the primary point of contact for clients, fostering trust and collaboration while ensuring their strategic goals are met. Develop and implement innovative 360 integrated campaigns tailored to multicultural audiences, ensuring alignment with clients' branding and communication objectives. Lead and mentor junior team members, encouraging a collaborative environment to deliver high-quality results. Drive branding initiatives, including positioning, messaging, and creative storytelling, to enhance clients' visibility and resonance within multicultural markets. Work closely with cross-functional teams (creative, digital, and media) to execute cohesive, multi-channel campaigns. Analyze campaign performance data to provide actionable insights and create comprehensive client reports. Manage account budgets, ensuring resources are allocated effectively and deliverables are on track. Requirements: Bachelor's degree in Communications, Marketing, Public Relations, or a related field. 3+ years of experience working on integrated marketing campaigns, preferably within an agency setting. Proven track record of working with multicultural or diverse audiences. Exceptional communication, presentation, and organizational skills. Strong leadership abilities with experience managing teams and fostering talent. A proactive and solution-oriented mindset, with the ability to manage multiple projects simultaneously.

LOOKING FOR SOMETHING NEW? For more than two decades, DKC has been at the forefront of communications agencies, attracting the best and the brightest talent from around the country. Currently, we are searching for a trailblazing Account Supervisor who is ready to take their career to the next level. We're looking for a creative thinker and business strategist who has the media connections to move mountains; curiosity to work in exciting sectors and the right amount of energy and enthusiasm to help world-class teams take brands to new heights. The nature of the work provides a dynamic environment where members of the team are asked to adapt quickly to a changing media landscape while working with reporters on a number of beats. No two days are the same, and we like it that way. The team is energetic, hardworking, and collaborative. We work closely with DKC's other groups, including Sports, Public Affairs, Media Tech, Entertainment, Hospitality, Data/Analytics, and our creative shop, Hangar4. We value self-starters with a curious mind and a good sense of humor, who hold client service in the highest regard. Allow us to introduce ourselves: · DKC is one of the country's most innovative independent communications agencies · We strongly believe in the mantra, work hard, play harder, WIN TOGETHER! With a vibrant and fast-paced atmosphere, DKC prides itself on offering a culture of fun, inclusivity, and growth. From our national committees focused on health & wellness, diversity, and fun, to a hands-on-approach to training and career growth, DKC offers a wide range of options for career minded staff. Plus, we offer 401K, a generous vacation and sick day policy, the latest technology for all digital natives and a welcoming environment that is all about perfecting the craft of communications. Now, a little about you: · Smart, energetic, savvy account leader with sophisticated media relations expertise, creative thinking and digital chops looking to join our rapidly expanding team. · 5 -7 years' experience in public relations and integrated communications in relevant sectors, including Healthcare, Health & Wellness, Pharma, Non-Profit and Business. · Proven success in developing and executing strategic communications programs with media relations at the core. · Deep relationships with reporters/editors at national and local outlets. · Understands and can study data and translate that data into insights that can help set the stage for communications programming · Comfortable working in a fast-paced environment and can roll with the punches (not literally! However, we do have a wellness club if you're into that) · Has the motivation and attitude to mentor junior staff · Able to foster new and significant media and industry relationships, while maintaining relationships with key media · Excellent writing skills · Relentless attention to detail and proven ability to manage multiple priorities simultaneously, bringing a sense of urgency to the task at hand · Commitment to delivering outstanding client service, providing both strategic counsel and hands-on results · Ability to think both analytically and creatively · Entrepreneurial spirit and desire to be a part of team The salary range for this role is commensurate with experience: $70k - $100k. At DKC, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and value diversity at our agency. We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.