Customer Service Supervisor Jobs in Naugatuck, CT

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  • Customer Experience Team Leader

    Wegmans Food Markets 4.1company rating

    Customer Service Supervisor Job 32 miles from Naugatuck

    Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Pay: $22 - $22.75 / hour EARN A BONUS UP TO $1,500! Hiring immediately! We're looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you! What will I do? Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture Required Qualifications Customer service experience, preferably in a food service, grocery or retail setting Proven ability to multi-task and handle interruptions in a fast-paced environment Computer skills Preferred Qualifications Experience leading a team Ability to quickly learn and adapt to new situations and subject matters At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans. Whether through premium pay for working overtime, on Sundays or on recognized holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone. And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. Comprehensive benefits* Paid time off (PTO) to help you balance your personal and work life Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday Health care benefits that provide a high level of coverage at a low cost to you Retirement plan with both a profit-sharing and 401(k) match A generous scholarship program to help employees meet their educational goals LiveWell Employee & Family program to support your emotional, work-life and financial wellness Exclusive discounts on electronics, entertainment, gym memberships, travel and more! And more! ***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position. For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
    $22-22.8 hourly 8h ago
  • Registered Client Service Associate

    Morgan Stanley 4.6company rating

    Customer Service Supervisor Job 43 miles from Naugatuck

    Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Provide service covera ge for a FA/PWA/team including: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money movement transactions at the request of the client and/or FA/PWA/team Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit) Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA/team Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance) Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team Supporting the FAs / PWAs / teams' marketing strategy (e.g., website maintenance) Assist FAs / PWAs/ teams in delivering against their business plan and client service model Remaining current on all policies, procedures, and new platforms Participating in firm initiatives (e. g., training or education programs) , special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed) Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) Maintaining travel itineraries, preparing expense reports and managing the reimbursement process Assisting with general in-office support functions such as copying, filing and scanning documentation Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience High School Diploma/Equivalency College degree preferred Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Two or more years of industry experience preferred Knowledge/Skills Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts Detail orientated with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) Exceptional writing, interpersonal and client service skills Strong time management skills Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Adaptable and ability to multitask Goal oriented, self-motivated and results driven Reports To: Business Service Officer Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
    $66k-91k yearly est. 4d ago
  • Investor Services/RFP Associate

    Multi-Billion-Dollar Asset Manager

    Customer Service Supervisor Job 39 miles from Naugatuck

    A leading alternative asset manager with a diverse portfolio and a dynamic, inclusive culture that fosters an environment of continuous growth and collaboration is looking for an RFP Specialist to join their team. Role: The RFP team plays a vital role within our Reporting function, supporting sales, client services, and ongoing due diligence efforts. This position is primarily responsible for collaborating with the Business Development and Product teams while coordinating with subject matter experts across the organization to craft comprehensive responses to RFP and DDQ requests for both prospective and existing clients. Office Policy: Hybrid - 3 days in-office, 2 days remote. The ideal candidate will have 3-5 years of RFP/DDQ experience within the financial services industry. Responsibilities: Ensure the accuracy of RFP and DDQ content by collaborating with stakeholder teams across the firm. Manage and track all active RFPs and DDQs, escalating to senior management if deadlines are at risk. Address and complete all RFP and DDQ requests proactively, ensuring thorough documentation. Maintain and update high-quality content for RFPs, DDQs, and other business needs by coordinating with various teams. Leverage AI tools to implement strategic process improvements. Job ID #43876
    $37k-72k yearly est. 4d ago
  • Client Service Associate, Institutional

    Fiducient Advisors 3.9company rating

    Customer Service Supervisor Job 27 miles from Naugatuck

    Fiducient Advisors provides tailored and personalized investment consulting services to clients such as retirement plan sponsors, endowments and foundations, private clients, and financial institutions. We operate with over 200 professionals nationwide, supporting our distinct purpose of helping clients prosper. The Client Service Associate role is a valuable part of the overall level of service and communication provided to clients, Consultants, custodian firms and money managers, working on the clients' behalf to help them achieve their investment goals, no matter how big or small. The position assumes responsibility for supporting the firm's Institutional Investment Consultants in the areas of account administration, client servicing, trading and consulting projects. Responsibilities: Act as a liaison between custodians and clients by maintaining client records and authorized signers, managing recurring distributions, opening accounts, preparing Standing Letters of Authorization, etc. Assist clients or Consultants with processing and facilitating money movements, including wires, electronic funds transfers, journals, DTC (Depository Transfer Check) of securities, ACAT (Automated Customer Account Transfer) and non-ACAT transfers in a timely manner while abiding by the Company's Compliance policies Draft investment trade paperwork on behalf of clients as it relates to Mutual Funds, Alternative Assets, Separately Managed Accounts, etc. in accordance with the Company's Compliance policies Support clients in completing paperwork for Hedge Fund and Private Equity subscription agreements in accordance with the Company's Compliance policies Uphold superior client service standards by providing timely follow-up, proactive communication and by being a knowledgeable resource for clients and colleagues Conducting outreach to build and maintain strong relationships with our client-base and identify firm services and solutions, such as digital, online access and cash management offerings, that support our clients' needs Sustain effective communication with firm colleagues from other departments by maintaining and updating client records and activities in the CRM, shared folders and process workflows Collaborate with peers on accomplishing operational and administrative duties; running reports, responding to general client requests, etc. Support Institutional Consultants with daily business practices including portfolio administration, client audit requests, telephone coverage, coordination of client meetings and special projects Required Education, Professional & Technical Experience Bachelor's Degree or relevant work experience 1-3 Years in Investment Consulting or Financial Industry Experience Proficiency in Microsoft Suite Broad investment knowledge including experience with mutual funds, investment managers, 401(k) and/or Defined Benefit Plan administrative procedures preferred Basic understanding of cash flow objectives Previous CRM, Advent Axys, Adobe and custodial portal experience is a plus Essential Traits Thoughtful ability to establish rapport and build relationships. Exceptional communication in a public setting with notable writing and presentation skills. Adaptability when priorities shift and able to work independently. Sound judgment and problem-solving skills. Innovative, curious, and enthusiastic. Detail-oriented with a high level of accuracy and organization. Ability to cultivate and develop inclusive and equitable working relationships to support a sense of belonging. Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism. Work Environment & Travel Requirements This role may travel up to 5% of the time for training and or business/events. This role offers a hybrid work model with three days in one of our professional office environments and two days remotely. Physical Job Expectations The physical job expectations described here are representative of those that must be met by an associate to successfully perform the essential functions of this job: Must be able to remain in a stationary position for up to 8 hours. Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information. The person in this position may at times need to move throughout the building to access different areas. Ability to move equipment weighing up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform their primary responsibilities. What We Offer (Summary Highlights) A workplace that welcomes authenticity and practices acceptance for what makes each of us different. We are committed to educating our team, growing as a firm, and taking intentional actions related to diversity, equity, belonging and inclusion. We strive to be active participants of change in and outside our industry. The base salary range for this position is $65,000-$90,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. Paid Time Off Generous PTO with optional rollover Personal/Sick Time 10 Holidays with additional half days off for specific holidays throughout the year Summer Perks Bereavement Time -inclusive time off for a loved one, unborn child, or pet. Employer Paid Parental, Personal and Family leaves. Professional Development Day for eligible exams Work Life Convenience Benefits Exclusive Wellness Benefit Programs from VirginPulse, Care.com, Torchlight, Real Appeal, Peloton and more KindBody - Family & Fertility Assistance Wellness Reimbursement Program Professional Development Designation reimbursement Employee Referral Program Employee Resource Groups, Mentorship Program & New Hire Cohort 401K Plan with company match Cell Phone Reimbursement Program Fiducient Advisors is a CFA Institute DEI Signatory. As a signatory, we commit to six Code Principals that seek to drive DEI progress in a meaningful way that can be measured. The six principles focus on pipeline, talent acquisition, promotion and retention, leadership, influence, and measurement. Fiducient Advisors is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state, or local law. The company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It is expected that all employees are aware of this policy and that they create an environment that is sensitive and respectful to all individuals. We are committed to upholding a workplace that welcomes authenticity and practices acceptance for what makes each of us different. We are committed to educating our team, growing as a firm, and taking intentional actions related to diversity, equity, equality, belonging and inclusion. We strive to be active participants of change in and outside our industry.
    $65k-90k yearly 16d ago
  • Customer Service Representative Supervisor

    Amerivet 3.6company rating

    Customer Service Supervisor Job 8 miles from Naugatuck

    Front Desk Supervisor-Human Resources Recruit, Interview, and Hire Client Coordinators Supervise Client Coordinators Train Client Coordinators Supervise, train, and become up to date with all performances of our computer software Avimark. Performance counseling/reviews/feedback to Client Coordinators Maintain and create the schedule of Client Coordinators Assist with maintaining the Front Desk manual and Training Manual. Mandate personnel performance and motivation Mediate personnel problems with Client Coordinators alongside the Hospital Manager Supervise, train, and become up to date with our food inventory and compounding pharmacies. Pay Range: 22-26/hr Front Desk Supervisor-Productivity/Finances Liaison between clients and practice owners/managers Manage the hospital flow of the front desk sector of ASVH Manage and direct Client Payment Plans Review and adjust fee schedules periodically alongside Hospital Manager and Practice Owner At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
    $35k-63k yearly est. 12d ago
  • Customer Service Management

    Ny Marketing Firm

    Customer Service Supervisor Job 27 miles from Naugatuck

    Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 clients. Our companywide initiatives are to better our service for our clients in order to solidify partnerships, retain customer relations, acquire new business, and overall, increase the value of our client's brands. Our solid structure and continuous desire to improve will help to obtain future goals. It is our mission to continue to drive revenue for our clients through integrity, professionalism, and genuine hard work. Our goal is to provide an environment in which our clients and staff can be placed in a position of continuous and unlimited growth potential. We strive to attain genuine and long lasting relationships, to set the example for others to emulate, and to be the leader in the field of direct sales and marketing. Job Description NY Marketing Firm, LLC offers an exciting, fast-paced, results driven environment. Currently, NY Marketing Firm, LLC is seeking qualified candidates who are looking for a REAL career move to get their foot in the door. We are looking to fill sales and marketing positions from the entry level. We have found that those with any customer service experience thrive with our company. We provide training to all qualified candidates, continued education from entry level and beyond. Please forward resumes in Word or PDF format to [email protected] or contact our Human Resource at ************ NYMarketingFirm.org
    $100k-146k yearly est. 60d+ ago
  • Customer Service Manager

    Polarson

    Customer Service Supervisor Job 14 miles from Naugatuck

    Basic Skills Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understanding the implications of new information for both current and future problem-solving and decision-making. Social Skills Actively looking for ways to help people. Persuading others to change their minds or behavior. Being aware of others' reactions and understanding why they react as they do. Adjusting actions in relation to others' actions. Bringing others together and trying to reconcile differences. Complex Problem Solving Skills Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Technical Skills Watching gauges, dials, or other indicators to make sure a machine is working properly. Analyzing needs and product requirements to create a design. Writing computer programs for various purposes. Generating or adapting equipment and technology to serve user needs. Conducting tests and inspections of products, services, or processes to evaluate quality or performance. System Skills Considering the relative costs and benefits of potential actions to choose the most appropriate one. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management Skills Managing one's own time and the time of others. Motivating, developing, and directing people as they work, identifying the best people for the job. Determining how money will be spent to get the work done, and accounting for these expenditures. Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Desktop Computer Skills Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs. Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations. Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest. Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail). Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs. Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents Task Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Work Activities Getting Information obtain information from individuals Interacting With Computers use computers to enter, access or retrieve data Communicating with Persons Outside Organization interview customers write business correspondence Communicating with Supervisors, Peers, or Subordinates Establishing and Maintaining Interpersonal Relationships Making Decisions and Solving Problems make decisions Updating and Using Relevant Knowledge use knowledge of investigation techniques use knowledge of written communication in sales work use telephone communication techniques Processing Information examine financial documents to verify issue calculate rates for organization's products or services detect discrepancies on records or reports Resolving Conflicts and Negotiating with Others resolve customer or public complaints Organizing, Planning, and Prioritizing Work
    $57k-104k yearly est. 60d+ ago
  • Patient Experience Manager 1

    Sodexo S A

    Customer Service Supervisor Job 14 miles from Naugatuck

    Returning UsersLog Back In Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction. Sodexo is seeking a Patient Experience Manager 1 for Yale New Haven Health-York Street Campus, located in New Haven, CT. The Patient Experience Manager will be responsible for ensuring the utilization of Sodexo and Client patient and customer experience technology systems and solutions. This is a key Sodexo role in coordinating the delivery of Sodexo's programs and high standards for this prestigious client organization. Exclusive focus on driving patient and customer satisfaction utilizing Sodexo's proprietary Experiencia Plus platform. Prior experience preferred in analyzing Press Ganey and HCAHPS data and developing site-specific solutions to improve customer experience outcomes. This role will interact heavily with Yale New Haven Health System's hospital and health system clients and staff and will support Sodexo's site operators to achieve contractual KPI's. What You'll Do The successful candidate will: * evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction; * oversee Sodexo's Patient Dining Program and daily meal rounding inclusive of service recovery; * collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience; * perform tray assessments to ensure food quality and presentation and tray accuracy; * exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or * perform management functions that include direct supervision of hourly associates including employee development. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: * Medical, Dental, Vision Care and Wellness Programs * 401(k) Plan with Matching Contributions * Paid Time Off and Company Holidays * Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Is this opportunity right for you? We are looking for candidates who have: * excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies; * passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily; * knowledge of nutrition and specialized diets; * experience with oversight of diet offices; and/or * strong management skills, preferably in healthcare Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 1 year experience in Service Recovery role at large hospitality or hospital environment Application Instructions Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
    $56k-111k yearly est. 2d ago
  • Customer Success - Analyst

    Asset Vantage

    Customer Service Supervisor Job 39 miles from Naugatuck

    Customer support and software implementation (for North American clients) · Understand and get trained on the detailed functionality of the proprietary software platform. · Participate and drive trainings for client teams. Work directly with clients (wealth owners, accountants and CPAs) on usage of the platform. · Manage, on a daily basis, inbound client queries on our proprietary software platform. · Coordinate with internal teams (Business Analysts, QA and Engineering teams) for effective and timely resolution of client queries. Should have the ability to independently troubleshoot, identify and resolve internal and external issues impacting the customer experience. · Actively manage client issues tracking and resolution using internal CRM or bug-tracking system. · Coordinate periodic reviews with clients on their open items and ensure client satisfaction. · Participate in onboarding and configuring new clients on to our software platform - this includes accounting and investment focused clients. · Participate in prioritizing projects across clients, investment accounts, data entry and reconciliation, etc. · Proactively identify process and software improvements to service clients in a better manner. · Identifying possible feature upgrades and optimizations based on client interactions and personal hands-on experience.
    $45k-85k yearly est. 60d+ ago
  • Customer Support Trainee

    J&A Dynamics 4.5company rating

    Customer Service Supervisor Job 13 miles from Naugatuck

    Are you an energetic people-person with a passion for customer service? Do you enjoy interacting with customers and resolving conflicts? Would you say you find yourself wishing you had a customer-facing career with fast-paced growth opportunities? If you answered yes to any of these questions, we'd love to hear from you regarding our Customer Support Trainee position! Holt Dynamics is a marketing and customer relations firm that focuses on providing excellent customer service in the Wallingford area. Our methods of face-to-face marketing and customer service provide our customers with a personalized, unique experience that they never forget. Whether it's brainstorming ideas for new marketing strategies with clients, troubleshooting service issues on the customer's behalf, or auditing internally to ensure we continue to implement the best practices in customer service, we step up to the plate and give it our best. As our customer base continues to grow, we are actively looking to expand our team with new Customer Support Trainees committed to providing stellar customer service to our clients! Key Responsibilities of a Customer Support Trainee: Forge impactful relationships with customers at initial point of contact Resolve customer complaints promptly, professionally, and effectively Recognize when to escalate conflicts up the chain and when to take proactive action Stay up to date on company products, policies and procedures to provide the most accurate customer service Consult with marketing and human resource departments when necessary Open and close orders for interested customers and provide ongoing customer service Provide top-notch customer service via phone, email, and in-person visits Assist in the development of junior Customer Support Trainees Qualifications of a Customer Support Trainee: Previous experience in customer service, preferred Strong interpersonal/communication skills Ability to de-escalate and resolve conflicts effectively Desire to learn, willingness to take and implement feedback Growth-oriented individuals willing to start in an entry level customer service role and work their way up Candidates from underrepresented groups are encouraged to apply!
    $26k-32k yearly est. 21d ago
  • Customer Experience Manager

    Charter Spectrum

    Customer Service Supervisor Job 39 miles from Naugatuck

    Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum. At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for. BE PART OF THE CONNECTION We are seeking a dynamic and detail-oriented Customer Commitment Manager to lead and manage our Customer Commitment Program. This role is responsible for ensuring the successful execution of initiatives that align with our commitment to delivering exceptional customer experiences. You will oversee program planning, implementation, and evaluation while fostering collaboration across teams to drive customer-focused improvements. WHAT OUR DIGITAL SERVICE & CX MANAGERS ENJOY MOST * Lead the Customer Commitment Program, ensuring projects and initiatives are delivered on time, within scope, and aligned with business goals. * Partner with cross-functional teams, including operations, product, marketing, and customer service, to align on program objectives and track progress. * Leverage customer insights and feedback to identify opportunities for improvement and prioritize initiatives that deliver the most value to customers. * Develop and monitor KPIs to measure the program's impact, regularly reporting on progress and success to leadership. * Drive awareness and engagement around the program, both internally and externally, through clear communication and advocacy. * Identify areas for program refinement and implement solutions to enhance efficiency and effectiveness. Be a key driver of our commitment to customers and help shape a program that delivers real value. If you are passionate about enhancing customer experiences, skilled in program management, and thrive in turning insights into action, this is the role for you. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications * Experience: Project Management and working with customer relationships: 5 years or more * Education: Bachelor's degree (BA/BS) or equivalent experience * Skills: Excellent interpersonal skills with a can-do attitude, diplomatic approach, confidence and comfort around peers and leadership team; excellent written and verbal communication skills * Abilities: Ability to prioritize, organize and handle multiple projects and tasks simultaneously and independently; ability to establish rapport, define expectations and gain commitment to project goals and deliverables; ability to develop strong relationships with cross-functional teams * Working conditions: Office environment Preferred Qualifications * Strategic Thinking: ability to think critically and strategically, connecting dots between customer needs, business goals and actionable plans. Experience developing and implementing innovative ideas that enhance customer experience is highly valued * Project Management: Proven track record of successfully managing multiple projects simultaneously, meeting deadlines and achieving results in a fast paced environment * Cross-Functional Collaboration: Strong interpersonal and relationship building skills, with the ability to influence and align stakeholders across different teams and levels * Communications Skills: Excellent written and verbal communication skills, with the ability to clearly articulate ideas, inspire buy in and present updates to cross-functional partners. Powerpoint expert capable of crafting visually compelling presentations * Customer-Centric Mindset: A deep understanding and passion for customer experience SPECTRUM CONNECTS YOU TO MORE * Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company * Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed * Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed * Total Rewards: Our comprehensive benefits are among the best in the industry Apply now, connect a friend to this opportunity or sign up for job alerts! #LI-JV1 CSU580 2025-47047 2025 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. Apply Now
    $55k-110k yearly est. 3d ago
  • Sr. Customer Service Engineer

    Worldwide Techservices 4.4company rating

    Customer Service Supervisor Job 20 miles from Naugatuck

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Senior Customer Service Engineer is a senior level position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Qualifications Responsibilities •Provides support to client VIP's •After hour support required as needed •Ability to be on stand-by as required in order to provide service to VIP clients •Performs complex troubleshooting, installs and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. •Ability to collaborate with and support Sr. Level end users •Proactively research and recommend alternative automated approaches for successful completion of work •Responsible to manage, deploy, track and keep secure IT assets •Identify and recommend process improvements •Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. •Perform Install/Move/Add or Change (IMAC) activities. •Perform all assigned desk-side support activities •Display outstanding technical and professional services skills at all times •Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines •Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair •Understands and follows all documented service operations policies and procedures. •Other duties or certifications may be assigned to meet business needs •Additional requirements may exist if offer of employment is extended Requirements Requirements Education and Experience: •Typically requires technical school certification or equivalent of 4-7 years of relevant experience Certifications and/or Qualifications: •Proficient in hardware technology and configurations •Proficiency with PowerPoint, Microsoft Word, Excel, and Outlook •Microsoft Office 365 preferred •ITIL knowledge •Knowledge of ticketing systems •Experience using Active directory Skills: •Excellence in communication and customer-facing skills •Strong oral, written and interpersonal skills •Excellent organizational skills •Ability to be on stand-by •Ability to follow instructions and processes with minimal instruction •Ability to lift and or move various computer equipment up to 50 lbs. •After hour support required as needed •Ability to be on stand-by as required in order to provide service to VIP clients •Performs complex troubleshooting, installs and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. •Ability to collaborate with and support Sr. Level end users •Proactively research and recommend alternative automated approaches for successful completion of work •Responsible to manage, deploy, track and keep secure IT assets •Identify and recommend process improvements •Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. •Perform Install/Move/Add or Change (IMAC) activities. •Perform all assigned desk-side support activities •Display outstanding technical and professional services skills at all times •Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines •Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair •Understands and follows all documented service operations policies and procedures. •Other duties or certifications may be assigned to meet business needs •Additional requirements may exist if offer of employment is extended Requirements Requirements Education and Experience: •Typically requires technical school certification or equivalent of 4-7 years of relevant experience Certifications and/or Qualifications: •Proficient in hardware technology and configurations •Proficiency with PowerPoint, Microsoft Word, Excel, and Outlook •Microsoft Office 365 preferred •ITIL knowledge •Knowledge of ticketing systems •Experience using Active directory Skills: •Excellence in communication and customer-facing skills •Strong oral, written and interpersonal skills •Excellent organizational skills •Ability to be on stand-by •Ability to follow instructions and processes with minimal instruction •Ability to lift and or move various computer equipment up to 50 lbs. Additional Information All your information will be kept confidential according to EEO guidelines.
    $95k-127k yearly est. 27d ago
  • Customer Technical Services Senior Engineer - Onsite

    RTX Corporation

    Customer Service Supervisor Job 30 miles from Naugatuck

    **Country:** United States of America ** Hybrid Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious. Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This position is in the PW1500G/PW1900G/PW800 Customer Technical Services group for a Customer Service Engineer (P4). This assignment offers interesting and exciting insight of the engineering support to our airline customers, engine shops, and airframers. Job requires flexibility and adaptability to rapidly changing requirements and ability to multitask across several engine disciplines, hardware, and/or across several GTF engine models and customers. **What You Will Do** The PW1500G/PW1900G/PW800 Customer Service Engineer will focus on specific task requirements as follows: + Interface with commercial airline operators, worldwide PW Field Service Representatives, and airframe companies (Airbus/A220, Embraer/E190) by developing and providing design, operation, maintenance, and technical data. This includes participation in Engineering Change PCIR, CCB, IPMT, CIPT, SIPT, MPR processes. + Work directly with airline customers and MRO engine shops around the world that operate PW1000G powered aircraft. + Provide guidance and recommendations regarding on wing and off wing operational troubleshooting and problem resolution, service bulletin retrofit activities, and engine manual interpretation. + Participation in airline customer meetings, conferences, customer council calls as well releasing All Operator communications and Service Information Reports through development and presentation of relevant technical material. + Initiate technical data development of Engineering Authorizations (EA) and other documents for on wing and engine shop maintenance data for AMM, EM, CIR, and MPG manuals in support of PW1500G/A220 and E190/195/PW1900G airline customer operations. + In addition, provide technical support, work scope development and investigative services to engine overhaul shops and repair centers around the world. + Interface with the following internal organizations to ensure clear, accurate and timely development of engine inspection/operation/maintenance data: ASE Repair, FMP Engine Service Programs, Customer Service/Fleet Managers, MRO/Engine Overhaul organizations, Standard Practices, GTF CIPT's/Core Disciplines, and the Chief Engineers and Program office. + Manage outsourcing activities regarding EA creation and Teamcenter processing of new technical data and be the point of contact for all MDE technical manual publication issues. + Provide engineering support to Embraer/E195 and Airbus A220 flight test and production programs, interface with PW PSCV as well as airframer final assembly line teams regarding the modification, inspection, and maintenance of the flight test compliance engines as well as production pre-delivery engines. Ensure all technical data procedures are available; provide authorizing documentation and technical guidance as necessary. **Qualifications You Must Have:** + Bachelor's Degree in Engineering from ABET (Accreditation Board for Engineering and Technology) + 8+ years of Engineering experience, or 5+ years with an advanced degree + U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. **Qualifications We Prefer:** + Broad knowledge of project management + Prefer substantial knowledge of RTX projects, programs or systems in order to provide enhancements within job area. **What We Offer:** + Benefits **Learn More & Apply Now** **What Is My Role Type:** In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment This role is: + Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines. _Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility._ The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._ **Privacy Policy and Terms:** Click on this link (******************************************************** to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
    $81k-116k yearly est. 16d ago
  • Customer Service Manager

    Raymour & Flanigan Furniture 4.6company rating

    Customer Service Supervisor Job 19 miles from Naugatuck

    At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
    $34k-53k yearly est. 13d ago
  • PT Customer Service $18.50/hr Paid Weekly

    Trego Dugan Aviation of Grand Island Inc. 4.0company rating

    Customer Service Supervisor Job 36 miles from Naugatuck

    We are hiring Customer Service Agents at Bradley International Airport! Paid Time Off Must have a valid driver's license Must pass a 10-year background check and pre-employment drug test Passenger Service Agent General Purpose of Job: This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required. Essential Duties and Responsibilities: Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate Ensures FAA, Airline, and airport regulations are followed Enforces safety/security measures and protects sensitive zones Assists Customers with special needs, i.e., Customers who need assistance in boarding Brings Wheelchair passengers from ticket counter to gates and gates to baggage service Excellent communication skills Able to read and write English; bilingual skills a plus Ability to work efficiently under time constraints Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays Must be well groomed and physically fit Completely clean and search an aircraft Other duties as assigned Must pass a ten (10) year background check and pre-employment drug test Must have authorization to work in the U.S. as defined in the Immigration Act of 1986 Able to attend required training Physical Demands : Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position. Work Environment: Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.
    $30k-38k yearly est. 4d ago
  • Axe Elite Verizon Sales Call Center

    Telecommunications and Technology 3.7company rating

    Customer Service Supervisor Job 24 miles from Naugatuck

    We are seeking all NEW and SEASONED Telecommunications Sales Consultants that want to develop and specialize in selling Verizon Business Telecommunication products and services. You are encouraged to apply if you are stiving to make a change in you professional and personal development ! NO EXPERIENCE NEEDED - with our set schedule, we provide daily trainings and meetings to bring your mindset and skill set to the next level, no degree necessary. Location: In-office located in Wethersfield, Connecticut. Schedule: Full-time, Monday-Friday 7:55AM-6:00PM. Compensation: $2,400.00 - $10,000.00 per year
    $27k-32k yearly est. 60d+ ago
  • Scheduling Coordinator / Client Service Supervisor

    Aveanna Healthcare

    Customer Service Supervisor Job 14 miles from Naugatuck

    Salary:$40,000.00 - $45,000.00 per year Details Aveanna is looking for a passionate, empathetic, motivated, and COMMITTED individual to join a team that is impacting the lives of families in our community each day. This is an incredible, entry-level opportunity offering amazing growth potential! Jump start your career, learn a lot, and most importantly help our clients every single day! Position Overview The Client Service Supervisor is responsible for scheduling caregivers to meet patient needs while minimizing the number of unstaffed shifts. This role takes the lead in reactivating engagement among caregivers who have not been actively working. Responsible for collaborating with the clinical team, operations, area, and location leadership in performance management of the field staff. Essential Job Functions: Scheduling and Shift Management: * Develop and maintain caregiver schedules to ensure proper coverage for all shifts. * Careful planning and monitoring of schedules to avoid unnecessary overtime. * Manage changes to the schedule, including shift swaps and time-off requests. * Develop and implement strategies to retain highly valued caregivers. * Collaborate with clinical team to ensure that caregivers are appropriately matched with patients based on the specific needs and care requirements. * Review and validate employee work schedules and shifts to ensure accuracy in time and attendance records. * Monitor and analyze Electronic Visit Verification (EVV) data to ensure adherence to regulatory requirements and company standards. * Maintain strict oversight of payroll expenses to ensure alignment with budgetary constraints and overall financial objectives. * Harmonizing scheduling and payroll seamlessly to optimize workforce management and financial operations. * Address any scheduling conflicts or issues that may arise. Payroll Processing: * Efficiently manage end-to-end payroll processing, ensuring accurate, and timely disbursement of compensation and incentive payments. * Address and resolve payroll-related inquiries from employees, providing excellent customer service and ensuring a smooth resolution of discrepancies or concerns. * Secure the timely and accurate processing of payroll for the field team. Communication: * Serve as a point of contact for caregivers and families regarding scheduling matters. * Communicate changes in schedules and updates to caregivers and families. * Implement initiatives aimed at revitalizing relationships with inactive caregivers, encouraging their return to the workforce. * Collaborate with different departments to ensure effective communication regarding staffing needs. * Delivery of exceptional customer service to ensure the highest levels of patient satisfaction. Staffing Analysis: * Consistently monitor and analyze staffing levels, adjusting schedules based on workload and demand. * Assess and review field staff scheduling and opportunities to maximize caregiver availability. * Anticipate and plan for peak times or increased staffing staffing requirements. * Collaborate with the Recruiting Team to address staffing challenges and find solutions. Compliance and Regulations: * Coordinate patient schedules to accommodate caregivers' active certification and licensing status, ensuring adherence to regulatory standards. * Monitor and provide additional support with locations' ongoing caregiver licensure and certificate compliance, ensuring timely renewals and periodic compliance checks. * Ensure compliance with labor laws, regulations, and organizational policies related to scheduling and staffing. * Ensure ongoing compliance with caregiver licensure and certificates, preventing expiration through timely renewals and compliance checks. * Stay informed regarding changes in labor laws affecting scheduling practices. Staff Availability and Preferences: * Maintain records of staff availability, preferences, and any limitations on work hours. * Consider individual employee preferences when creating schedules to enhance job satisfaction. Training and Orientation: * Provide training and orientation to new staff regarding scheduling policies and procedures. * Educate caregivers on the use of scheduling tools and systems. Data Management: * Keep accurate and up-to-date records of staff schedules, attendance, and time-off requests. * Generate reports on staffing metrics and trends for analysis. * Optimize staffing levels to improve financial return. Continuous Improvement: * Identify opportunities for process improvement in scheduling and staffing coordination. * Implement best practices to enhance efficiency and employee satisfaction. Requirements: * High School Diploma or GED * Must be able to participate in an on-call rotation schedule, providing support for patients and families after normal business hours. * Proficient in Microsoft Office applications Preferences: * Bachelor's Degree * Six (6) months previous agency staffing experience * One (1) year previous office work experience a plus * Healthcare experience a plus * Bilingual Other Skills/Abilities: * Must always adhere to confidentiality standards and professional boundaries * Ability to remain calm and professional in stressful situations * Ability to multi-task * Attention to detail * Time Management * Effective problem-solving and conflict resolution skills * Excellent organization and communication skills * Quick-thinking and astute decision-making skills Physical Requirements: * Must be able to speak, write, read and understand English. * Occasional lifting, carrying, pushing and pulling of 25 pounds * Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting * Ability to climb stairs * Must have visual and hearing acuity Environment: * Performs duties in an office environment with occasional field visits during agency operating hours * Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions Other Duties: * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Vaccine Requirements: * As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate. As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
    $40k-45k yearly 4d ago
  • Service Supervisor

    MKO Kone

    Customer Service Supervisor Job 18 miles from Naugatuck

    Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. Are you ready to make your next career move to join our team and manage your own local service operations as our Service Supervisor for KONE Trumbull, CT? In your professional experience - has implementing and monitoring safety guidelines been your top priority for you and your team? Do you take pride in providing learning opportunities for your team? Are you successful in effectively managing a schedule and your team's overall performance? Are you able to collaborate with all levels of the organization to achieve business goals? Do you have an appetite for learning and leveraging new technologies? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our Service Supervisor, you will successfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results. You will bring 2+ years of relevant maintenance expertise as well as supervisory experience ideally leading a union represented workforce to our KONE family and an appetite for learning an exciting and new field. You will use the knowledge gained when obtaining your associates' degree in a related field or additional years of experience. We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation : • We value your authentic self • Diversity, equity and inclusion is embedded in our strategy and values • Collaborative, creative and supportive work environment • Passionate about safety, quality and innovation • We care about the communities where we live and work Some of our many benefits include: • Competitive salary • Flexible work schedule • Opportunities to learn and grow • Matching 401K • Comprehensive health and wellness plans for the entire family • Paid holidays and paid time off Come share your passion and energy to make a positive impact at KONE for our customers and your career! *Beware of Recruitment Scams* We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #LI-TG1 The hiring range for this role is $116,700.00 - 160,500.00. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on ********************
    $47k-78k yearly est. 6d ago
  • Service Supervisor - Milyard at Meadow Commons

    Education Realty Trust Inc.

    Customer Service Supervisor Job 22 miles from Naugatuck

    ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. 2. Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new moveins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. The hourly range for this position is $31.00 - $33.00 #LI-OO1 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.
    $31-33 hourly 1d ago
  • Snowsports Discovery Center Supervisor

    Mohawk Mountain Ski Area

    Customer Service Supervisor Job 28 miles from Naugatuck

    The Snowsports Supervisor is responsible for training and mentoring instructors by setting an example by following all policies and procedures, being approachable, and sharing knowledge with coworkers. This individual is responsible for overseeing the on hill operations of all daily and school group lessons under the direction of the Snowsports Directors. She/he will assist with the organization of group lessons, including the checking in and out of participants, communication with instructors and parents, and ensuring the safety of all parties involved. Supervisors may occasionally teach lessons based on the needs of the Snowsports Department. Reports to the Snowsports Directors.
    $41k-65k yearly est. 60d+ ago

Learn More About Customer Service Supervisor Jobs

How much does a Customer Service Supervisor earn in Naugatuck, CT?

The average customer service supervisor in Naugatuck, CT earns between $31,000 and $68,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average Customer Service Supervisor Salary In Naugatuck, CT

$46,000
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