Customer Service Supervisor Jobs in Lawrence, IN

The Financial Services Academy is a division of the Indiana Bankers Association providing a state-approved, statewide-accredited banking apprenticeship program for high school students with the goal of workforce readiness and employment in the banking industry. The Indiana Bankers Association supports Indiana banks through advocacy, professional education, and products and services. Its mission is to advocate for and sustain an environment in which banks can succeed. INDIANA BANKING | COLLABORATIVE LEADERSHIP | YOUTH CAREER DEVELOPMENT Job Overview Reporting to the President & CEO of the Financial Services Academy, this position will be instrumental in leading the development of the academic pathway and curriculum of the new Indiana Banking Apprenticeship. This position will work with banks, high schools, and higher education institutions statewide to develop learning concepts and facilitate activities that promote student academic success in the apprenticeship with the goal of earning an industry-recognized certification. Responsibilities Lead the design of the Banking Apprenticeship pathway, ensuring training modules are developed in alignment with Indiana banking industry needs. Develop curriculum, courses, and certifications within the Banking Apprenticeship. Engage and build relationships with high school, college, and banking industry partners, serving as the program's curriculum and pathway expert. Implement curriculum standards and monitor the consistent formatting, content, assessment, and teaching requirements of the program. Develop course and student schedules in conjunction with high school and bank partners to ensure consistency in scheduling across the state. Ensure the Banking Apprenticeship experience meets the standards of the Indiana High School Diploma. Onboard and train bank and high school instructional staff who teach within the Apprenticeship, as well as develop annual professional development activities. Chair the FSA Curriculum Committee and facilitate curriculum meetings. Partner with other Indiana apprenticeship programs, assuring course and curriculum standards are consistent. Other duties as assigned. Skills and Qualifications Ability to analyze training needs and develop academic programs to meet those needs. Excellent problem solving and organizational skills with the ability to manage complex projects with excellent attention to detail. Demonstrated ability to interact with a wide variety of individuals and organizations. Ability to meet deadlines in a fast-paced environment. Effective verbal and written communication skills. Passion for assisting youth. Education and Experience Two years of curriculum and course development experience. Knowledge of in-person, virtual, and hybrid course and curriculum modalities with experience with LMS technologies. Experience facilitating workshop and training sessions. Bachelor's degree in education, instructional design, curriculum and instruction, instructional technology, learning and development, or related field (preferred). Indiana teaching or curriculum experience (preferred).

A new role has opened with a chance for growth and development! Are you ready to take the next step on your career path? Confident you can hit your sales goals and grow market share? Are you an ace at implementing a sales strategy? Known for being collaborative, self-directed, empathetic, and with an outstanding work ethic? If this sounds like your idea of a great job, you could be the next Customer Service Representative in Shelbyville, IN, for Kirby Risk. What will I be doing as a Customer Service Representative? Supporting the sales budget process and hitting your sales goals Taking part in joint sales calls with targeted customers Assisting with customer quotes and entering and managing opportunities in the CRM Processing customer orders and requests for product services Monitoring backorders and ensuring on-time delivery Analyzing customer needs for opportunities to train on product application Travel Required. 10%- 20% in the Central, IN Territory 50%+ of time will be spent in the office/on the computer Want to know if you are a good fit? If so, you will meet the following criteria: Demonstrated communication abilities, written, verbal, and interpersonal, with individuals at all levels of an organization Ability to handle multiple tasks/priorities and successfully meet several deadlines at once while maintaining attention to detail and organization Computer skills and aptitude: Microsoft Excel and PowerPoint are a priority High School degree or GED, some college preferred Sales Experience is A Must! What's the company culture like at Kirby Risk? A leader in Electrical Supply and Manufacturing, the roots of this continuously successful (since 1926) organization are reflected in its enduring Values and Principles: hard-working, engaged, caring people who treat one another and our customers with the utmost respect and approach their work with a sense of urgency. What are the benefits? Kirby Risk provides a complete benefits package, including Medical RX Dental Vision Life Employee Assistance Programs Tuition Reimbursement On-the-job training 401K Plan Profit Sharing PTO

ABOUT US: TRANSTEX is a global cleantech leader in the transportation sector, engineering emission-reducing solutions tailored to enhance fleet efficiency and to reduce costs. TRANSTEX has been innovating trailer aerodynamics and electric auxiliary power units (eAPUs) manufactured in North America for over 20 years. Through investment in R&D and patented technology, TRANSTEX delivers outstanding product performance and reliability, optimizing economic and environmental outcomes. ABOUT DCLIMATE: DClimate Inc. is an auxiliary power unit (APU) manufacturer addressing the shortcomings of existing diesel and electric APU solutions. The result is DClimate's state-of-the-art technology, combining an HVAC module with a patented battery management and rapid recharge system. The company was founded in 2016. ABOUT THE ROLE: We are looking for a skilled and customer-oriented Field Service Manager to join our team. In this role, you will be responsible for providing technical support to customers and performing installation, training, and product integration activities. You will also be responsible for identifying opportunities for process improvements, developing and conducting training programs, and delivering exceptional customer service. RESPONSIBILITIES: · Provide technical support to customers · Perform installation at customer locations · Develop and conduct training programs for customers and internal teams · Identify opportunities for process improvements, including developing and implementing new procedures and protocols · Work closely with cross-functional teams, including sales, engineering, and operations, to ensure customer satisfaction · Document all service activities, including installation, repair, and maintenance procedures · Stay current with industry trends and advancements in technology to maintain expertise in the field · Translate customer interactions & inputs into wants & needs for future product & service enhancements · Support on site repairs . When not travelling , the employee is expected to be at the office Monday to Friday 8:00AM to 4:30PM. QUALIFICATIONS: · Strong problem-solving skills and ability to work independently. · Excellent verbal and written communication skills, with the ability to explain complex technical issues to non-technical stakeholders. · Experience developing and delivering technical training programs. · Ability to identify opportunities for process improvements and implement new procedures. · Willingness to travel to customer locations as required (75%). · Strong customer service skills and a customer-focused attitude. · Refrigeration qualifications are an asset (EPA 608 certification) · Commercial Automotive mechanics qualifications are an asset. · HVAC qualifications are an asset. · Relevant experience required: min. 2 years. . Must live in Indianapolis or relocate to Indianapolis PERKS: · 401k with employer matching · Corporate Health insurance package including dental & vision · Company-paid basic life insurance with additional employee-paid options · Family-friendly environment · Competitive salary based on a salary structure · Company Events

Do you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way? Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and in person. If you are ready to make a difference, join an enthusiastic team and start a lifelong career, “Come Begin Your Story” as a Customer Service Representative! Professional Financial Services (PFS) has been purchasing retail installment contracts for new and used automobiles, trucks and motorcycles originated by franchise and independent vehicle dealers since 1995. We have branches in 12 different states. You'll know you are a successful Customer Service Representative when you: Provide outstanding customer service and problem resolution Perform collection activities on delinquent accounts Assist with insurance verifications Perform Welcome Calls Act as back up to our Administrative Assistant to receive loan payments and fund loans Perform Skip Tracking and other locate activities You could be a great addition as Customer Service Representative if you have: Previous customer service and/or collections experience A valid state driver's license, with an acceptable driver's record Access to a reliable automobile for work use Keep in mind that we provide: An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, vision, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your Company set goals! Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions and more. Growth Potential- We believe in fostering our employees' talents and providing a pathway for their individual career story. TOP-of-the-line training that includes hands-on training, online training, and new hire class orientation. We are committed to helping you build a solid foundation and do your job to the best of your abilities. Come Begin Your Story! Apply Today!

To become the world's greatest baker, we need the world's greatest team members As a team member, the Sanitation Team Leader leads a team of technicians to ensure the cleanliness of the factory facility, equipment, and public areas. They prioritize personnel and food safety at all times. What FGF Offers FGF believes in Home Grown Talent, accelerated career growth with leadership training, unleashing your potential Competitive Compensation, Health & Welfare Benefits including Vision & Dental and flexible options at competitive premiums 401k matching program Discount program - Restaurants, gyms, shopping, etc. Tuition reimbursement Pay Rate: $26.50 + $1.00 Shift differential 6:00PM- 6:00 AM Responsibilities Lead by example and foster an environment of mutual respect and teamwork Follow and enforce Company standards, at all times, to ensure a safe working environment is maintained Supervise and assign daily tasks of crew in accordance with team member training and staffing levels Check throughout shift to ensure that cleaning methods are meeting safety and environment standards Conduct pre-shift huddles and provide feedback for Team Members Lead, coach, and mentor Team Members on various machine cleaning procedures and best practices Complete Performance Evaluations, with constructive feedback, for Team Members Maintain daily, weekly, and monthly sanitation records Coordinate with QA, Maintenance, and Production departments to ensure best cleaning / sanitizing practices Requirements At least 2 years of supervisory experience with industrial sanitation (preferably in a food manufacturing environment) Must be a demonstrated leader and motivator Trustworthy and able to work independently with minimal supervision Able to manage stress and personnel issues Must have working knowledge of: HACCP/FSMA, food industry GMP's, BRC standards, WHMIS, first aid, basic food safety / microbiology, LOTO, and OHSA Able to work in a cold, hot, humid, or wet environment Must be a creative problem solver (able to think outside the box) and detail oriented Passion about sanitation and its importance to safety and quality of manufactured food products Must have strong computer skills, including Microsoft Office (Excel, Word, Outlook) What is the recipe for a great career at FGF? Working at FGF Brands, there is never a dull moment! FGF is a leading North American bakery company with facilities across the USA and Canada with a specialized focus across all key bakery categories, including naan, muffins, croissants, donuts, cakes, artisan breads and flatbreads. As an innovative company that is continually growing there is always challenging yet rewarding work to be a part of. We have an entrepreneurial spirit that encourages all our Team Members to use their own creativity and out-of-the-box thinking to come up with solutions and new ideas. Job Family: Sanitation Job Level: A-MFG

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. Click here for benefit details related to this position. Minimum Salary: $15.50 Maximum Salary: $19.50 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred * Experience directing other individuals in the performance of their job duties preferred We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. **Responsibilities:** + Interacts with customers by phone or in person to provide information and to ensure best service possible. + Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail. + Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. + Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. + Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken. + Refers unresolved customer grievances to designated departments for further investigation. + Completes customer invoicing. + Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity. + Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains. + Prepares for, attends, and participates in weekly sales meetings. + Remains current on industry trends, market activity and competitor products. **Qualifications:** + High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred + 0-2 years of relevant experience + 1 year of sales experience preferred + Direct Sales (B2B) experience preferred + Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred + Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction + Ability to build working relationships with other functional areas to best support mutual objectives + Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers + Ability to research and resolve customer issues + Strong written and verbal communication skills + Basic computer skills + Ability to effectively prioritize and execute tasks + Ability to build and maintain long-term relationships with customers _Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer._ **_Los Angeles Unincorporated County Candidates Only_** _: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

American Airlines is seeking Part Time Customer Assistance Representative at the Indianapolis International Airport. The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to *********************** and submit a transfer request. This job will continue to be posted until at least 04-04-25. If interested please apply prior to this date. Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $15.63 per hour. What you'll do These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. * Greeting customers when they enter the airport or arrive in the ticket area * Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures * Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts) * Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces) * Troubleshooting kiosk technology issues to identify the source of issues or errors * Communicating with IT about kiosk technology issues that require additional servicing * Verifying that customers' carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity) * Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk) * Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight) * Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time) * Accepting and activating customers' self-tagged baggage at the activation station * Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location) * Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies) * Refer customers to customer service agents when appropriate * Performing clearance and verification of documents at kiosks * Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area * Assisting unaccompanied minors with boarding, deplaning, or other transportation * Providing customers with gate information and directions * Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports) * Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement * Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings * Adhere to government regulations (e.g., DOT, FAA, TSA) * Adhere to company policies, procedures, and performance standards * Wear uniforms as required by company policy * Provide quality customer service in a professional manner in accordance with American's guidelines * Use multiple internal resources/systems, including during customer interactions * Reasonable accommodations may be made for qualifying individuals with disabilities. All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High School diploma or GED or international equivalent * Must be 18 years of age or older * Read, write, fluently speak and understand the English language. * Bilingual language skills may be required in some locations * Applicable valid driver's license as required by local authorities * Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements * Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable * Must be authorized to work in the U.S. Preferred Qualifications- Education & Prior Job Experience * Working knowledge of Sabre or any other Passenger Service System * Previous face to face Customer Service experience * Working in a fast pace environment What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. * Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate

The Customer Engagement Manager is primarily responsible for customer facing events. This includes world-class site visits, industry shows, familiarization trips, and the Customer Advisory Board. All Visit Indy team members reflect the organization's “3 Ps” culture - productive, positive, and progressive. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. We will make reasonable accommodations to enable individuals with disabilities to perform these functions. Partner with Account Managers / Directors for planning and execution of world-class site visits Partner with Senior Vice President & Chief Sales Officer for planning and execution of the Customer Advisory Board in-person meeting Develop tracking mechanism to report ROI on trade shows and world-class site visits Create sales presentations as needed for major bids Work alongside the Event & Communications Manager on trade shows, sales missions, and familiarization trips focusing on engagement with sales customers Manage and maintain the customer amenity program Partner with Senior Vice President & Chief Sales Officer and Sales Leadership on semi-annual sales team retreat Research and maintain communication with local intellectual capital to support major convention bids Maintain ongoing database of event organizers, industry professionals, and community stakeholders to attract new groups and secure long-term bookings Maintain customer testimonial library Work with destination development team to keep sales team apprised of infrastructure developments Coordinate and help facilitate sales internship program Conduct market research to identify emerging trends and industry changes Analyze benefits of third-party partnerships and identify new ways we can enhance and maximize partner offerings Collaborate with the Destination Experience team obtain and catalog pre-con and post-con meeting information. Assist sales team with Jupiter updates; particularly focusing on customer contact information Some evening entertainment and weekend work required for world-class site visits, Indy based customer events, and familiarization tours, including Memorial Day weekend for the Indy 500. Other tasks as assigned by the Managing Director of Sales Administration EDUCATION AND/OR EXPERIENCE To perform this job successfully, an individual must have the following education and/or experience. Bachelor's degree is preferred Experience in the hospitality industry is preferred KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. We will make reasonable accommodations to enable individuals with disabilities to perform these functions. Stellar communication (written and verbal), negotiation, and sales skills. Ability to ask targeted questions and anticipate/understand customer needs; display strong customer relations skills. Ability to think strategically and creatively to effectively influence business opportunities. Knowledge of Microsoft Office, including Word, Excel, Outlook, and PowerPoint. Knowledge and/or ability to learn data management tool. Ability to focus on details, handle multiple tasks, and remain highly organized in a fast-paced environment. Ability to think logically to troubleshoot and make recommendations for problems as identified. Ability to maintain a high energy level, take initiative, and work independently. Ability to be flexible and to handle multiple tasks simultaneously. Ability to safely operate a motor vehicle, be insured, and be in possession of a valid Indiana driver's license. PHYSICAL DEMANDS The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. We will make reasonable accommodations to enable individuals with disabilities to perform these functions. This position requires some physical activity, such as reaching, stooping, kneeling, crouching, and crawling; it requires occasional pushing, pulling, lifting, carrying, and moving (up to 15 pounds). Ability to sit for extended periods of time and to move intermittently throughout the workday. Ability to move in and between various facilities and handle exposure to inclement weather. Strong sensory skills, such as good eyesight, good hearing, and dexterity. Good speaking and listening skills. Ability to operate office equipment, including computers, copiers, fax machines, and phones. Ability to interact with others, both in person and through phone, e-mail, and written correspondence. *Please note that the interview process for this position will not begin until after the New Year* Visit Indy is an equal opportunity employer. Accordingly, not only do we adhere to all applicable federal, state, and local laws pertaining to equal employment opportunity, but it is our firm policy to provide equal employment and advancement opportunities for all individuals regardless of race, religion, color, sex, national origin, sexual orientation, gender identity, age, disability, or any other legally protected category or characteristic. Hiring and promotion practices are performed without regard to the same.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Customer Service Manager Job Purpose: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Service Manager Job Duties: Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplishes information systems and organization mission by completing related results as needed. Qualifications Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Help Desk Experience, Emphasizing Excellence Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Who are we? At Calumet we deliver innovative specialty products trusted by companies across the globe. We are the foundation to everyday essential products that help millions of people live and thrive. We are headquartered in Indianapolis and have numerous production locations in the US. We are customer focused and utilize our values of collaboration and entrepreneurship to grow the business. We offer a dynamic, high-performance environment where team members can have real input and impact on our business. If you're ready to roll up your sleeves, treat the business as if it is your own and add value accordingly, come see why we're Calumet Proud! PURPOSE: The Customer Service Manager is responsible for the support functions of the Customer Experience team and overseeing all daily order fulfillment processes. The Manager collaborates with sales, pricing, plant personnel, credit, and other Order to Cash (OTC) members to ensure timely and accurate order fulfillment, with the goal of providing high levels of customer satisfaction. This position analyzes order fulfillment processes and metrics, identifies opportunities to improve effectiveness and efficiency, and enhances internal and external customer satisfaction. The position also provides insights and recommendations to improve key drivers to customer satisfaction in the order fulfillment process. KEY OBJECTIVES AND RESPONSIBILITIES: * Oversees customer onboarding, processing orders from customers and following-through the entire supply chain to delivery * Supervises direct reports by communicating job expectations, planning, monitoring, coaching and conducting performance and development reviews * Identifies potential issues in achieving high levels of employee and customer satisfaction and implements mitigation strategies * Implements timely resolution of issues that prevent orders from being fulfilled and delivered on-time * Optimizes use of SAP and other systems, including change management and adoption of system enhancements and new processes with all team members * Perform root cause analysis and identify improvements required in customer service, i.e. training, processes, contract administration, and/or system enhancements * Develops collaborative relationships with sales organization with objective of meeting internal and external customer needs * Partner with Training & QA Manager on skill assessments of customer service staff and training * Partner with Operations Manager on support for operational data, systems, etc. * Supports initiatives to improve productivity, i.e. electronic orders, new systems * Evaluates customer portal requirements, training and assignment within team for order and account management * Ensures complaints are submitted for Complaint Management System * Analyzes order fulfillment process, identify obstacles and opportunities for improvement, work cross-functionally to implement actions, establish best practices and monitor for improvement to provide world-class customer service * Completes ad-hoc duties to support the business REQUIRED EDUCATION/EXPERIENCES: * Bachelor's Degree in Business or applicable study or equivalent work experience * Minimum 3 years of supervisory experience * Customer service order fulfillment experience or relevant experience fulfilling customer requirements with a demonstrated ability of meeting service level agreements COMPETENCIES: * Problem Solver with analytical, detail oriented and organizational skills * Excellent interpersonal communication skills, both written and verbal * Advanced proficiency in use of MS Office (Excel, PowerPoint, Word, Outlook), and ERP systems (SAP preferred) or customer support systems * Demonstration of Calumet Values - Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, and Excellence #LI-DNI Salary and benefits commensurate with experience. We are an equal opportunity employer including disability and veteran. All offers of employment are conditioned upon successfully passing a drug test. Other details * Job Family Supply Chain * Pay Type Salary Apply Now

We are now seeking a creative and motivated E-Leads Specialist to join our growing family. As an E-Leads Specialist at Bone Dry Roofing, you will play a vital role on the customer service team in managing and responding to eLeads generated through our website forms and lead generation partners. Your primary responsibility will be to engage with potential clients and nurture leads effectively. Strong communication skills, attention to detail, and a customer-centric approach are crucial for success in this role. This position is onsite work location at our Indianapolis office. Work Schedule: Full Time 4-Day Work Week - Friday to Monday 8am to 7pm (10 hour shift). Key ResponsibilitiesRespond promptly and professionally to eLeads generated from website forms and lead generation partners.Engage with potential clients through various communication channels, including email, phone calls, and text messages.Build and maintain relationships with leads by providing information, answering questions, and addressing concerns to move them through the sales pipeline.Maintain accurate records of all eLeads interactions and updates in CRM systems or databases.Ensure that all interactions align with company standards, messaging, and policies to provide a consistent and positive client experience. QualificationsHigh school diploma or equivalent Pass a background check Proven experience in customer service, sales, or lead management.Strong written and verbal communication skills.Exceptional interpersonal skills and the ability to build rapport with potential clients.Detail-oriented with the ability to maintain accurate records and follow-up effectively.Customer-focused mindset with the ability to address inquiries and concerns professionally.Proficiency in using CRM systems and databases (experience with CRM systems is a plus).Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.Familiarity with the roofing or construction industry (a plus, but not required).Ability to work onsite work schedule: Full Time 4-Day Work Week - Friday to Monday 8am to 7pm (10 hour shift). Compensation and Benefits$19 per hour with opportunity for Monthly Bonus plan Medical, Vision, and Dental InsuranceCompany paid Life InsuranceCompany paid short-term disability 401(k) PlanPTO, Vacation & HolidaysOnsite gym with showers-free access Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact **********************, and a representative will be in touch.

The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory. Main Responsibilities: Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements Serve as the primary point of contact for technicians within a geographic market or territory Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments Basic Qualifications: High school diploma or equivalent 3+ years' experience in dispatch, customer service and/or restaurant management Intermediate experience in Microsoft Office / Window based environment Preferred Qualifications: Ability to learn unique and proprietary software Excellent verbal and written communication skills Previous SAP experience About Smart Care Solutions: Join the industry's largest independent service company specializing in preventive and round-the-clock service, repairs and parts for commercial cooking, refrigeration and warewashing equipment. As part of the Smart Care team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at *************************.

The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory. Main Responsibilities: * Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements * Serve as the primary point of contact for technicians within a geographic market or territory * Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments Basic Qualifications: * High school diploma or equivalent * 3+ years' experience in dispatch, customer service and/or restaurant management * Intermediate experience in Microsoft Office / Window based environment Preferred Qualifications: * Ability to learn unique and proprietary software * Excellent verbal and written communication skills * Previous SAP experience About Smart Care Solutions: Join the industry's largest independent service company specializing in preventive and round-the-clock service, repairs and parts for commercial cooking, refrigeration and warewashing equipment. As part of the Smart Care team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at *************************.

Reports To: Director of Physician Clinic Summary: General duties include answering phone inquiries, scheduling, rescheduling or cancelation of appointments, registering new patients within the EMR system, prescription refill requests and relaying messages from the clinics to patients as deemed necessary. Provide information regarding services conducted at the clinics. Work Schedule: Must be able to work non-standard hours. SKILLS # ABILITIES Education RN, C.N.A, or C.M.A experience is required Experience Six months to one year related experience Computer Skills Proficient in Microsoft Office, email and basic computer skills for other software used throughout the hospital for your area of responsibility. Certificates # Licenses RN or C.N.A license or C.M.A certification required. Other Requirements This position requires constant sitting, use of hands and fingers, as well as frequent walking, reaching outward, lifting and carrying 10 lb or less and pushing and pulling 12 lbs or less. * POSITION SUMMARY * Reports To: * Director of Physician Clinic * Summary: * General duties include answering phone inquiries, scheduling, rescheduling or cancelation of appointments, registering new patients within the EMR system, prescription refill requests and relaying messages from the clinics to patients as deemed necessary. Provide information regarding services conducted at the clinics. * Work Schedule: * Must be able to work non-standard hours. * SKILLS & ABILITIES * Education * RN, C.N.A, or C.M.A experience is required * Experience * Six months to one year related experience * Computer Skills * Proficient in Microsoft Office, email and basic computer skills for other software used throughout the hospital for your area of responsibility. * Certificates & Licenses * RN or C.N.A license or C.M.A certification required. * Other Requirements * This position requires constant sitting, use of hands and fingers, as well as frequent walking, reaching outward, lifting and carrying 10 lb or less and pushing and pulling 12 lbs or less.

Premium Services Supervisor DEPARTMENT: Food & Beverage REPORTS TO: Premium Services Manager FLSA STATUS: Hourly, Non Exempt As the world's leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. ASM Global has an excellent and immediate opening for a part-time Premium Services Supervisor at the Fishers Event Center. The Culinary Supervisor requires an individual to have supervisory skills, customer service skills, positive attitude, knowledge of food preparation, oversee all areas in preparing location and area for day-to-day operation. Essential Duties and Responsibilities Ordering, receiving and preparing food items Attend in-house event-related meetings and relays immediate changes with other departments Oversee and direct hourly culinary staff Must posses effective communication with Suite owners. Suite guests, premium guests Ensures all requisitions to the Warehouse and Kitchen are received in a timely manner, in accordance with Company policy. Coordinates with Kitchen on the timing and production of functions Must possess effective communications skills to liaise between Kitchen and Warehouse Teams Able to adequately trouble shoot point of sale equipment Oversees. Direct and assist suite attendants/catering staff, bartenders or premium club staff Check on suites and clubs throughout events to ensure a high level of gust service Maintaining all Suite and premium club equipment cleanliness Inventory and quality controls Working hours vary by show to include days, nights, weekdays, and weekends Supervisory Responsibilities Directly supervises all kitchen personnel and stewarding staff. Carries out supervisory responsibilities in accordance with company policies and applicable laws. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required Serve-safe certified Education and/or Experience At least 1 year of supervisory experience in a similar venue or restaurant Must possess a valid Indiana Server Liquor License and certificate of completion of Indiana Excise training courses Skills and Abilities Advanced oral and written communication skills. Strong orientation to customer service and ability to work with other staff members in the facility. Results oriented individual with the ability to meet required budgetary goals. Excellent organizational, planning, communication, and inter-personal skills. Ability to undertake and complete multiple tasks. Computer skills to include Excel programs. Must adhere to local Health Department codes. Ability to be creative with food presentations and maintain a quality product. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires substantial daily activity including standing for 8+ hours, walking 20,000+ steps, lifting up to 50+ pounds, and manual dexterity to operate office equipment such as a computer is required. This position may require work inside or outside of the building, as needed by events. Pay Rate $20 - $25/hr NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. The immediate supervisor may elaborate on or add to the above list if the duties come within the employee's realm of responsibility. ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Premium Services Supervisor DEPARTMENT: Food & Beverage REPORTS TO: Premium Services Manager FLSA STATUS: Hourly, Non Exempt As the world's leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. ASM Global has an excellent and immediate opening for a part-time Premium Services Supervisor at the Fishers Event Center. The Culinary Supervisor requires an individual to have supervisory skills, customer service skills, positive attitude, knowledge of food preparation, oversee all areas in preparing location and area for day-to-day operation. Essential Duties and Responsibilities * Ordering, receiving and preparing food items * Attend in-house event-related meetings and relays immediate changes with other departments * Oversee and direct hourly culinary staff * Must posses effective communication with Suite owners. Suite guests, premium guests * Ensures all requisitions to the Warehouse and Kitchen are received in a timely manner, in accordance with Company policy. * Coordinates with Kitchen on the timing and production of functions * Must possess effective communications skills to liaise between Kitchen and Warehouse Teams * Able to adequately trouble shoot point of sale equipment * Oversees. Direct and assist suite attendants/catering staff, bartenders or premium club staff * Check on suites and clubs throughout events to ensure a high level of gust service * Maintaining all Suite and premium club equipment cleanliness * Inventory and quality controls * Working hours vary by show to include days, nights, weekdays, and weekends Supervisory Responsibilities Directly supervises all kitchen personnel and stewarding staff. Carries out supervisory responsibilities in accordance with company policies and applicable laws. Qualifications * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required * Serve-safe certified Education and/or Experience * At least 1 year of supervisory experience in a similar venue or restaurant * Must possess a valid Indiana Server Liquor License and certificate of completion of Indiana Excise training courses Skills and Abilities * Advanced oral and written communication skills. * Strong orientation to customer service and ability to work with other staff members in the facility. * Results oriented individual with the ability to meet required budgetary goals. * Excellent organizational, planning, communication, and inter-personal skills. * Ability to undertake and complete multiple tasks. * Computer skills to include Excel programs. * Must adhere to local Health Department codes. * Ability to be creative with food presentations and maintain a quality product. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires substantial daily activity including standing for 8+ hours, walking 20,000+ steps, lifting up to 50+ pounds, and manual dexterity to operate office equipment such as a computer is required. This position may require work inside or outside of the building, as needed by events. Pay Rate $20 - $25/hr NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. The immediate supervisor may elaborate on or add to the above list if the duties come within the employee's realm of responsibility. ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

At WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than just business-we believe in empowering our people. As a global leader in specialty travel medical and trip protection insurance, we are passionate about preparing travelers for the unpredictable while fostering a work environment where bold ideas and transformative solutions are valued at every level. Our mission, "To Be a Good Company," reflects our commitment to people and community, recognizing the importance of giving back and driving positive change. We are proud to be named as a Top Workplace Winner for the past two years by IndyStar! Our renovated office, located in Carmel, IN, is only steps away from the Carmel City Center for shopping, dining, and entertainment. The Adventure Ahead: The Operations Supervisor will be responsible for leading and supporting the customer service team members to ensure goals and standards are achieved for the department and organization. This role will oversee daily operations, address performance gaps, and foster a positive results-driven environment. This is a hybrid position that is on-site Mondays - Wednesdays located in our Carmel office. * Oversee daily operations such as managing attendance schedules, monitoring call volume, and providing support as needed and for interdepartmental escalations * Prepare and provide call center reports to management such as production reports and data analysis to provide insights into trends and call stats * Supervise team of representatives consisting of coaching, mentorship, quality review audits, performance management, performance feedback, disciplinary action issues, and resolve routine personnel problems by following current company and departmental policies and procedures * Identify personal and professional development along with training needs for individuals while communicating job expectations; Assess available employee resources; Review compensation actions to ensure alignment with performance * Determine and contribute to operational strategies for call center by conducting need assessments, capacity planning, evaluating technologies, defining user requirements, and establishing technical specifications for production, quality, and online reviews * Oversee new hire orientation and training of all new team members Skills and Experience Needed: * Bachelors in a related field or the equivalent combination of education and experience * 6 years of relevant and progressive experience in customer service * Up to 2 years of experience in people leading * Understanding of company vision and demonstrating professional, positive, successful, and interactive customer and partner relationships while working under pressure * Possess and has ability to apply broad knowledge of principles, practices, and procedures * Excellent written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy * Proven ability to author Standard Operating Procedures * Exceptional organizational and analytical skills, demonstrated ability to manage multiple tasks simultaneously * Advanced proficiency and expertise using Microsoft Office package (Excel, PowerPoint, OneNote, Word, Teams) We offer a competitive salary and benefits package including: * Full benefits (Medical, Dental, Vision, 401k) * Eleven company paid holidays plus 20 PTO days * Casual dress environment WorldTrips is an equal opportunity employer. Join a team where your success is our priority. #LI-CM2 #LI-Hybrid

Salary: $18-$22/hour, including benefit package Benefits: Medical, dental, and vision insurance, PTO accrual, 401k with matching, career growth opportunities, free movies, food, and beer. Join the team at Flix Brewhouse, the first-ever cinema brewery in America, where we blend the love of film with the joy of craft beer and delicious food! As the Service, or "Front of House", Supervisor you will have the opportunity to create exceptional experiences for our guests by assisting the management team in managing daily operations and developing team members. You'll have the opportunity to learn about financial and operations performance, as well as guest experience, and use your problem-solving skills to work calmly under pressure in a fast-paced environment. To succeed in this role, you should be 21 years or older and have some experience working in the restaurant or customer service industry, with a strong understanding of safety, sanitation, and alcohol service requirements. You should be self-motivated, positive, and passionate about your work, with the ability to inspire and motivate your team. You should also be able to lift up to 50 pounds and be on your feet for extended periods of time, and have a track record of creating a positive work culture and maintaining low turnover. At Flix Brewhouse, we believe in equal opportunity and welcome applicants from diverse backgrounds to apply. To learn more about our company, please visit ********************************* and *****************************************