Customer Service & Sales Specialist
Customer Service Supervisor Job 45 miles from Jacksonville
Join our dynamic team! We're not just a stop along the road; we're a community hub where customers find more than just snacks and fuel. They find smiling faces, helpful service, and a place that feels like home. As part of our team, you'll be the heartbeat of our store, keeping the shelves stocked, the coffee brewing, and our customers happy.
Why Join Us:
A Fun and Friendly Atmosphere: Be part of a team that supports and encourages each other.
Growth Opportunities: We believe in promoting from within and supporting your career goals.
Flexible Scheduling: We understand the importance of work-life balance.
Paid Time Off: Earn time off to relax and recharge, knowing your hard work is valued.
Retirement Savings Plan: Plan for your future with our 401(k) program, featuring a generous 6% match.
Weekly Pay: Enjoy the convenience and security of receiving your paycheck every week.
Pay Rate: $12.25/HR
Responsibilities
Customer Service Superstar: Be the friendly face that greets everyone who walks through our doors. Offer assistance, answer questions, and ensure a pleasant shopping experience.
Sales Floor Guru: Keep our shelves perfectly stocked, our displays appealing, and our store clean. Your attention to detail will make our store the go-to spot for convenience.
Upselling Ace: Master the art of upselling and suggestive selling, elevating the customer experience by recommending products that complement their purchase. Your insightful suggestions not only enhance their shopping journey but also contribute to achieving our sales goals.
Brand Ambassador Extraordinaire: Champion our brand by encouraging customers to join our loyalty rewards program, highlighting the exclusive benefits and personalized offers they can enjoy. Your enthusiasm for our brand and knack for engaging customers will foster lasting relationships and build a loyal community.
Cash Handling Pro: Efficiently manage the cash register, handle transactions with a smile, and keep the financial flow seamless and accurate.
Safety Champion: Maintain a safe and welcoming environment for customers and colleagues alike, adhering to safety guidelines and protocols.
Team Player: Collaborate with your colleagues to ensure smooth operations, always ready to lend a hand wherever needed.
Facility Maintenance Expert: Take pride in maintaining a clean and inviting store. This includes cleaning restrooms, ensuring the inside and outside of the store are tidy, emptying trash bins, and refilling window washing stations. Your effort keeps our store looking its best!
Environment Ambassador: Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.
Other Duties as Assigned
Other duties as assigned
Qualifications
Age Requirement: Must be 18 years of age or older if located in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO. For all other states, must be 21 years of age or older.
Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
Communication Skills: Ability to read, write, speak, and understand English effectively.
Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
Personable and Positive: You have a friendly demeanor and a knack for making people feel welcome.
Detail-Oriented: You notice the little things that make a big difference in a customer's experience.
Reliable and Responsible: You're punctual, trustworthy, and take pride in your work.
Flexible: You're adaptable and ready to take on a variety of tasks in our fast-paced environment.
Experience is a Plus: Previous experience in retail or customer service is appreciated, but not required. We believe in learning on the job!
Benefits: For information on benefits offered, please click on the hyperlink below. ***********************************
Equal Opportunity Employer
GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.
This Organization Participates in E-Verify
******************************************************************************************************
RequiredPreferredJob Industries
Retail
Customer Experience Lead-Jacksonville
Customer Service Supervisor Job In Jacksonville, NC
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
Click here for benefit details related to this position.
Minimum Salary: $16.25
Maximum Salary: $20.75
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred
* Experience directing other individuals in the performance of their job duties preferred
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
Customer Support Manager
Customer Service Supervisor Job In Jacksonville, NC
Pioneering Evolution is seeking multiple Customer Support Managers to provide software support for a web-based, DoD application. In this role, you will serve as the primary point of contact for the DoD Customer and end users for tier one help-desk support. Your primary responsibility will be to become a subject matter expert on the DoD software application and be a primary POC for end users and squadron reps to reach out to for support and training. Other responsibilities will include providing end user training, assisting with application issue resolution, writing software trouble tickets, and working with development teams as necessary to ensure software issues are appropriately and quickly resolved. This is an on-site position, and all candidates must be able to work Monday - Friday from 8:00 am to 5:00 pm within their region.
REQUIRED EXPERIENCE:
5 years of experience in a customer support role working with software applications in a military environment.
Strong background serving as a subject matter expert (SME) in software functionality from an end-user's perspective.
Strong background in resolving bug fixes/tickets and software issues.
Ability to facilitate IT requests and work alongside software developers.
Ability to travel to and from DoD sites/installations to provide end-user support and training.
Experience with unlocking accounts and performing data correction requests.
Ability to obtain a secret security clearance.
Bachelor's degree in business, Engineering, Computer Science, or related IT area.
WHO WE ARE AND WHAT WE OFFER:
In addition to competitive salaries and opportunities for professional development and advancement, our employees enjoy a comprehensive range of benefits. To keep pace with the changing needs of our employees, we continually evaluate benefit plans.
Paid time off
10 paid holidays
Medical insurance
Dental insurance
Vision insurance
Legal assistance
Company-paid life insurance and AD&D
Company-paid long term and short-term disability insurance
Tuition reimbursement
401(k) plan with company contribution
Continuing Education Opportunities - We encourage our employees to grow in their areas of expertise and beyond. We believe in strengthening our team through education and we offer a variety of opportunities to pursue individual education, training and development goals. In addition to traditional classroom learning, new employees go through an internal proficiency program to ensure everyone has the skills they need to succeed.
Lead Customer Service Representative, Full or Part Time
Customer Service Supervisor Job In Jacksonville, NC
Store 2************ Wilmington Hwy, Jacksonville, North Carolina 28540Availability - Shift/Days Flexible Availability
Lead Customer Service Representative
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Lead Customer Service Representative, you will enjoy:
Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Flexible Schedules
Weekly Pay
Large, Stable Employer
Fast Career Opportunities
Work With Fun, Motivated People
Task Variety
Paid Comprehensive Training
401K With a Competitive Company Match
Flexible Spending/Health Savings Accounts
Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
Selling products to customers
Providing excellent customer care
Communication and friendly conversation
Performing at a quick pace while having fun
Working as part of a team to accomplish daily goals
Coming up with great ideas to solve problems
Thinking quickly and offering suggestions
Leading a team of employees
Entry level employee supervision
Great if you have:
Retail and customer service experience
Entry level management experience
Sales associate or cashiering experience
High School Diploma or equivalent
Motivation to advance in your career!
Willingness to learn and have fun!
Physical Requirements:
Ability to stand and/or walk for up to 8 hours
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
Occasionally lift and/or carry up to 60 pounds from ground to waist level
Push/pull with arms up to a force of 20 pounds
Bend at the waist with some twisting up to one hour a shift
Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
Customer Service Sales Associate
Customer Service Supervisor Job In Jacksonville, NC
Our client is seeking motivated individuals for the Sales Promotion/Customer Service Awareness Associate position at the Post Exchange on Camp Lejeune, NC. This role is ideal for military spouses, veterans, military dependents, reservists, and jobseekers in the surrounding areas. The position starts as a 6-month contract with the potential for an indefinite extension. Selected candidates will undergo a 6-week paid training program, including 2 weeks of travel, to prepare for success in this customer-facing role. The hiring event will be happening on March 31, 2025.
Responsibilities:
Engage with customers to promote sales and enhance customer satisfaction.
Provide exceptional customer service through effective communication.
Actively listen to customer needs and demonstrate empathy.
Work collaboratively in a team-oriented environment at the Post Exchange.
Maintain a professional and approachable demeanor while interacting with customers.
Must Haves:
Effective verbal and written communication skills.
Strong empathy and active listening abilities.
Comfortable speaking with people in a customer-facing role.
Ability to work on-site at Camp Lejeune, NC.
Must be available for a 6-week paid training program (including 2 travel weeks).
Preference for military spouses, veterans, military dependents, reservists, or jobseekers.
Nice to Haves:
Previous experience in sales, promotions, or customer service.
Ability to adapt to a fast-paced environment.
Strong teamwork and collaboration skills.
Positive and engaging personality.
Location: Camp Lejeune, NC - On-site
Salary: $27 per hour ($56,160 annually)
Benefits:
Full benefits package included
Mission Box Solutions is an Equal Opportunity Employer. We value the benefits of diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status, or any other attribute or protected characteristic by law. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for potential access to classified information. Accordingly, US Citizenship is required. Our strategic partner is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract of employment and are subject to change at the discretion of our strategic partner.
Manager, Customer Service (Cold Storage Experience Needed) - Wilmington, NC
Customer Service Supervisor Job 45 miles from Jacksonville
About Us As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!
Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Summary: Manages all aspects of customer service and ensures that customers are retained, satisfied and that their needs are fulfilled.
Essential Duties and Responsibilities include the following:
Manage customer expectations (KPI, service levels.)
Oversee office functions internal/external.
Support operations.
Understand job duties and serve as backup for other positions.
Handle escalated customer service issues.
Point of contact for customers.
Support staff as needed.
Responsible for designing and implementing improved processes, or operational policies.
Recommends changes to products or services to fulfill customer needs.
Other duties may be assigned.
Supervisory Responsibilities:
This job has supervisory responsibilities.
Education and/or Experience:
Cold Storage USDA Food Processing experience.
Bachelor's degree or equivalent; two to five years related experience and/or training; or equivalent combination of education and experience.
Familiar with a variety of the field's concepts, practices, and procedures.
Company Benefits:
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range:
$70,000 - $80,000*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
You must be authorized to work for any employer in the U.S.
Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or accommodation to use our website, apply for a position, or perform a job, please email us at accommodationrequests@maersk.com
Fulfillment Leader - Fuels Services
Customer Service Supervisor Job 45 miles from Jacksonville
divh1span class="emphasis-3"bbb Summary/b/b/b/span/h1Brings overall Sourcing knowledge and experience to the role with continuous improvement mindset. In-depth understanding of key Sourcing drivers; uses this understanding to accomplish the work within the Sourcing Operations team.
In-depth understanding of how work of own team integrates with all stakeholder and contributes to the area.
Flexibility to shift from order fulfillment (tracking POs, supplier on-time delivery) to buyer role (issuing POs, change notices, resolving supplier order and invoice issues) when needed.
Has a teamwork, Lean, and Continuous Improvement focus.
br/br/This position is based at our headquarters in Wilmington, NC.
Must be willing to relocate (relocation assistance provided) if not already local.
p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/ph1span class="emphasis-3"bJob Description/b/span/h1pbuEssential Responsibilities:/u/b/pulli Define supplier on-time delivery strategy including daily management of open orders, and optimization of supplier deliveries.
Lead negotiations and allocate resources to specific suppliers as required.
Includes sourcing management such as data analysis, negotiations support, etc.
/lili Use prior Sourcing experience and expertise to execute tactical responsibilities of order fulfillment, order placement, continuous improvement, and issue resolution as required.
/liliA job at this level is likely to be an individual contributor, with proven interpersonal skills.
Communication with colleagues and the business about Sourcing and supplier coordination.
Explains complex information to others in straightforward situations.
/lili Impacts projects, processes and procedures in Sourcing Operations team.
The role operates with some autonomy, but is focused on execution of Sourcing activities required.
/lili Utilizes technical expertise and judgement to solve problems.
Leverages technical skills and analytic thinking required to solve problems.
May use multiple internal sources outside of own team to arrive at decisions.
/lili Perform other duties as assigned.
/li/ulp/ppbu Required Qualifications:/u/b/pulli Bachelor's degree from a regionally accredited university or college or equivalent (or a high school diploma / GED with at least 6 years of experience in Sourcing, Project Management, Operations or relevant experience).
/lili At least 4 years in Sourcing, Project Management, Operations or relevant experience.
/li/ulp/ppub Eligibility Requirements:/b/u/pulli This position is based at our headquarters in Wilmington, NC.
Must be willing to relocate (relocation assistance provided) if not already local/lili Ability and willingness to travel up to 20% of the time as required/li/ulpbrbu Desired Characteristics:/u/b/br/pulli Strong oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.
/lili Established project management skills.
/li/ulp/ppspan The base pay range for this position is span$82,000-105,000/span.
The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.
This position is also eligible for bonuses, such as a performance bonus/variable incentive compensation/equity.
This position is expected to close onspan 3/21/2025.
/span/span/pp/ppspan Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.
Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401 (k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
/span/ppspan /span/ppspan General Electric Company, Ropcor, Inc.
, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.
e.
, is a "Sponsor").
Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion.
No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program.
This document does not create a contract of employment with any individual.
/span/pp/ppspan#LI-DS6/span/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"iThis role requires access to U.
S.
export-controlled information.
If applicable, final offers will be contingent on ability to obtain authorization for access to U.
S.
export-controlled information from the U.
S.
Government.
/i/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/ph1span class="emphasis-3"bbb Additional Information/b/b/b/span/h1divdivdivdivdivdivdivp style="text-align:left"span GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.
GE Vernova is an /spana href="************
eeoc.
gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.
pdf" target="_blank"Equal Opportunity Employer/aspana href="***********
ge.
com/sites/default/files/15-000845%20EEO%20combined.
pdf" target="_blank".
/a Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
/span/pp style="text-align:inherit"/p/div/div/div/div/div/div/divp style="text-align:inherit"/pp style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"span GE Vernova will only employ those who are legally authorized to work in the United States for this opening.
Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
/span/pp style="text-align:inherit"/p/div/div/div/div/div/div/divp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"bRelocation Assistance Provided: /bYes/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/p/div/div/div/div/div/div/divp/pp/p/div
Customer Service Manager (Cold Storage Experience Needed)
Customer Service Supervisor Job 45 miles from Jacksonville
Job Details 607 Wilmington NC - Wilmington, NC Full TimeWho We Are
About Us
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Description
Summary: Manages all aspects of customer service and ensures that customers are retained, satisfied and that their needs are fulfilled.
Essential Duties and Responsibilities include the following:
Manage customer expectations (KPI, service levels.)
Oversee office functions internal/external.
Support operations.
Understand job duties and serve as backup for other positions.
Handle escalated customer service issues.
Point of contact for customers.
Support staff as needed.
Responsible for designing and implementing improved processes, or operational policies.
Recommends changes to products or services to fulfill customer needs.
Other duties may be assigned.
Supervisory Responsibilities:
This job has supervisory responsibilities.
Education and/or Experience:
Cold Storage USDA Food Processing.
Bachelor's degree or equivalent; two to five years related experience and/or training; or equivalent combination of education and experience.
Familiar with a variety of the field's concepts, practices, and procedures.
Company Benefits:
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range:
$70,000 - $80,000*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws
You must be authorized to work for any employer in the U.S.
Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ******************************.
Customer Service Operations Associate-Service Contracts
Customer Service Supervisor Job 45 miles from Jacksonville
We are looking for a motivated and team focused Service Contracts Customer Service Operations Associate who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team of internal and external partners!
You will support customers based in the United States and Canada while collaborating with a global internal team. This is a complex position that requires excellent math, communication, and organization skills.
As a member of the Service Contracts Team, you take responsibility for providing an exceptional customer service experience.
Key responsibilities include:
Take ownership to resolve issues throughout the quote to cash cycle.
Activate service contracts.
Perform systemization modifications.
Make amendments to active service contracts.
Research billing and invoice inquiries.
Grow and maintain customer relationships.
Interact with customers and coworkers via email, phone, and chat.
Adopt/apply a continuous improvement mindset by identifying improvement opportunities and driving implementation.
Qualifications
This is an hourly hybrid (work from home Mondays and Friday) position that requires flexibility in work schedule, occasional overtime and the ability to work late the last working day of each month.
Associate degree, certification or combination of education and experience
Customer service experience and a strong interest in working directly with customers is preferred
Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint
Strong math, communication and organizational skills
Bilingual in French preferred
SAP/CRM experience preferred
Ability to maintain a positive attitude and exceed customer expectations
Capable of clearly conveying messages to diverse audiences
Able to establish and maintain strong relationships
Manage time effectively in a fast-paced environment
Strong organizational skills and detail-oriented
The ability to adapt to various customer situations and diverse personalities
Ability to address complex issues that are in the best interest of the customer and the company
Positively handle stress that is typical in a customer service environment
Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least March 20, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $22.17 - $34.65/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: NoShift: DayDuration: No End DateJob Function: Customer Service
Service Leader
Customer Service Supervisor Job In Jacksonville, NC
**CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
**THE OPPORTUNITY**
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.
**WHAT YOU'LL DO**
+ In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to:
+ Making sure great tasting, high quality food is served
+ Helping to resolve food quality issues
+ Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
+ Helping to resolve customer incidents and working to ensure positive customer experiences
+ Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
+ Developing and cross training all front of house Crew
+ Assisting with Crew performance reviews
+ Developing future Service Leaders
+ Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
+ Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
+ Ensuring the proper quantity of supplies are available as needed
**WHAT YOU'LL BRING TO THE TABLE**
+ Be able to understand and articulate Chipotle's Food With Integrity philosophy
+ Have knowledge and experience of cash handling policies and procedures
+ Have knowledge of Food Safety and health department matters
+ Have familiarity with office paperwork
+ Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
+ Have a high school diploma
+ Have restaurant experience
**WHAT'S IN IT FOR YOU**
+ Tuition assistance (100% coverage for select degrees or up to $5,250/year)
+ Free food (yes, really FREE)
+ Medical, dental, and vision insurance
+ Digital Tips
+ Paid time off
+ Holiday closures
+ Competitive compensation
+ Opportunities for advancement (80% of managers started as Crew)
**WHO WE ARE**
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit **************** .
_Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply._
_Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact_ _ADAaccommodations@chipotle.com_ _if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests._
Residential Services Supervisor
Customer Service Supervisor Job 38 miles from Jacksonville
Turn your calling into a career at Baptist Children's Homes of NC! OUR MISSION: Sharing hope... changing lives. OUR VISION: To provide the highest quality of Christian services to children, adults, and families in a caring culture of measurable excellence. FOUNDED: November 11, 1885 by John Mills in Thomasville, North Carolina. WHERE WE SERVE: We serve all 100 North Carolina counties and operate locations in 30 communities throughout North Carolina, South Carolina and Guatemala. Learn more about the ministries of Baptist Children's Homes of NC at bchfamily.org! Job Title: Supervisor, Residential Services - Kennedy Home Location: Kinston, NC Method to apply: bchcareers.org SUMMARY The Residential Services Supervisor gives assistance and direction to Cottage Parents in the areas of therapeutic discipline; working with children and families; securing food, clothing, supplies and equipment; campus, church, school, and community activities; regular cottage maintenance and management. Ensuring that the agency's policies, procedures and programs are delivered appropriately is an integral part of this position. QUALIFICATIONS * High School diploma or equivalent. * Meets the general employment qualifications as outlined in the Personnel Polices of the agency. * Has 3-5 years experience in residential care or 3-5 years experience managing 5 or more employees. * Has a working knowledge of current trends in the field of residential care. * Has the capacity to build and maintain relationships with Cottage Parent teams and the larger agency teams. * Valid driver license and safe driving record. ESSENTIAL DUTIES AND RESPONSIBILITIES Agency * Has a thorough knowledge of purposes, operations and procedures. * Has a working knowledge of the agency's structure, services, policies and procedures for the delivery of the services. * Has a working knowledge of Baptist Children's Homes of NC's Program of Intentionalized Services. * Provides leadership in creating and implementing programs on campus that support and carry out the mission of the agency. * Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within Baptist Children's Homes (BCH). * Participates in the agencys Performance Quality Improvement (PQI) program as needed. Personal Growth and Skill Development * Maintains a positive attitude and openness to evaluation. * Demonstrates compassion and concern for people. * Maintains and models a standard of personal and professional excellence. * Participates in scheduled in-service training and job related workshops and conferences as needed. * Handles confidential information in a professional manner. Team Member * Responsible for educating, training and monitoring the work of cottage parents in the residential programs. * Provides leadership in scheduling and carrying out an orientation program for new childcare staff. * Plans and implements a program of continuing education and staff development for childcare staff. * Develops and implements 90-day and annual Staff Performance Evaluations. * Schedules and conducts regular team and staff meetings. * Plans and implements weekly schedules. * Manages daily cottage life. * Determines cottage needs, approving all equipment and supplies for the cottages. * Ensures that all cottage purchases are made in accordance with agency purchasing policies. * Is responsible for overseeing attendance and time sheet reports for all cottage parent with support from clerical staff. * Monitors cottage budgets. * Oversees requisitions for group activities funds, group savings accounts and student accounts. * Monitors clothing inventories and purchases and hair care expenses for youth. * Monitors cottage physical needs and secures timely maintenance requests. * Works with other Administrative Personnel as needed. * Works with other administrative staff in hosting tours groups as they come to the campus and schedules visiting group activities. * Works with other administrative staff in scheduling, coordinating and facilitating special events and activities on and off campus. * Works with staff responsible for recreational programming and supports initiatives that enhance and insures success of wellness programs. * Assists administration in recruitment, interviewing and employment of new cottage parents by presenting a positive image of Baptist Children's Homes of NC. * Works with Support Services in monitoring student work programs. * Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within BCH. * Participates in the agencys Performance Quality Improvement (PQI) program as needed. Job Specific * Monitors cottage activities and gives assistance and direction to cottage parents. * Give assistance and direction to cottage parents in routine cottage matters. * Gives assistance and direction to cottage parents in the area of therapeutically disciplining and working with children and families. * Gives assistance and directions to cottage parents in the area of securing food, clothing, supplies and equipment. * Gives assistance and direction to cottage parents in relation to campus, church, school and community activities. * Gives assistance and direction to cottage parents in regular cottage maintenance and management. * Gives assistance to Director of Support Services in structuring and implementing the student work program. * Coordinates cottage parents work schedules and ensures adequate staff coverage in cottages. * Works with staff in scheduling and checking out and maintaining agency vehicles. * Sponsors and assists in the training of new cottage parents for at least the first three months of employment. * Monitors health requirements of cottage parents such as routine physical exams, TB tests, Hepatitis B vaccines. * Other areas of responsibilities. * Promotes an atmosphere of encouragement, growth, and positive approach to problem solving, spiritual leadership and mutual respect of children and families. * Supports cottage staff during times when cottages are understaffed. * Insures cottages are staffed and fills in during emergencies. * Works a flexible schedule to facilitate campus needs in consultation with Regional Director. Supervision * Works under the direct supervision of the Residential and Campus Manager * Prepares for and participates in regularly scheduled supervisory conferences. * Conducts 90 day and annual job performance evaluations. * Carries out responsibilities as assigned by the supervisor. * Keeps supervisor informed regarding current status of campus life. EQUIPMENT Ability to operate standard office machines such as copier, computer, fax, calculator, etc. Ability to work within Microsoft, Therascribe, Outlook, Excel and Word software programs. Maintains adequate equipment and supplies for the assigned department to function. LANGUAGE SKILLS Ability to read, write and complete necessary documentation. Ability to effectively present information and respond to questions from clients, customers, resources and the general public. CONTACT WITH OTHERS Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. MENTAL / VISUAL / AUDITIORY DEMAND Ability to interpret a variety of instructions in written, oral, diagram, or schedule form and ability to draw conclusions. CONFIDENTIAL DATA Complies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable the individual with disabilities to perform the essential. While performing the duties of this job, the employee is regularly required to sit, talk and hear. Enters and exits vehicles without assistance. Drives various vehicles. The employee is occasionally required to stand, walk and reach with hands and arms. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usual office working conditions.
Resident Service Specialist
Customer Service Supervisor Job In Jacksonville, NC
The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and exceptional customer service to all residents. This includes but not limited to maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements.
What you will do
* Serves as the primary point of contact for all resident related inquires.
* Coordinates and assists with all requests from resident with the property management team by entering work orders into YARDI.
* Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed, through to resolution.
* Assists in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
* Administers move-in lease documents and home inspection with resident.
* Coordinates move-outs, pre-inspection and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
* Monitors rental account balances where applicable. Ensures all fees and rent charges are correct in Yardi.
* Assists with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community.
* Conducts follow-up phone calls to residents to ensure that work orders are completed to the resident's satisfaction within an acceptable time frame.
* May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
* Participates in monthly functions held by the site to assist in resident retention.
* This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.
Qualifications
* High School Diploma or GED (or equivalent) Required and
* Bachelor's Degree in Business Administration, Property Management, or other related discipline Preferred
* experience working with computers and typical office software such as Email, Word, Excel, and Internet browsers. Required and
* previous experience in sales Preferred
* Strong customer service skills.
* The ability to show houses which may include working in all types of weather conditions.
* Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
* Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
* Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
* A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.
* Ability to resolve problems independently and responsibility.
* Requires a reliable, self-motivated, team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills.
* Demonstrates discretion and ability to maintain a professional attitude and appearance.
* Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
* Takes initiative to identify and anticipate client needs and make recommendations for implementation.
* DL NUMBER - Driver's License, Valid and in State Required
Compensation
We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.
Benefits
A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!
Click Here for Benefits Overview
********************************************************
You must be able to pass a drug, background screen and physical abilities test/motor vehicle record check (if one is required per the position).
EEO/ADA
The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
#INDHUNT
#ZRHMH
Resident Service Specialist
Customer Service Supervisor Job In Jacksonville, NC
The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and exceptional customer service to all residents. This includes but not limited to maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements.
What you will do
Serves as the primary point of contact for all resident related inquires.
Coordinates and assists with all requests from resident with the property management team by entering work orders into YARDI.
Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed, through to resolution.
Assists in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
Administers move-in lease documents and home inspection with resident.
Coordinates move-outs, pre-inspection and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
Monitors rental account balances where applicable. Ensures all fees and rent charges are correct in Yardi.
Assists with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community.
Conducts follow-up phone calls to residents to ensure that work orders are completed to the resident's satisfaction within an acceptable time frame.
May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
Participates in monthly functions held by the site to assist in resident retention.
This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.
Qualifications
High School Diploma or GED (or equivalent) Required and
Bachelor's Degree in Business Administration, Property Management, or other related discipline Preferred
experience working with computers and typical office software such as Email, Word, Excel, and Internet browsers. Required and
previous experience in sales Preferred
Strong customer service skills.
The ability to show houses which may include working in all types of weather conditions.
Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.
Ability to resolve problems independently and responsibility.
Requires a reliable, self-motivated, team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills.
Demonstrates discretion and ability to maintain a professional attitude and appearance.
Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
Takes initiative to identify and anticipate client needs and make recommendations for implementation.
DL NUMBER - Driver's License, Valid and in State Required
Compensation
We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.
Benefits
A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!
Click Here for Benefits Overview
********************************************************
You must be able to pass a drug, background screen and physical abilities test/motor vehicle record check (if one is required per the position).
EEO/ADA
The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
#INDHUNT
#ZRHMH
Residential Services Supervisor
Customer Service Supervisor Job 38 miles from Jacksonville
Turn your calling into a career at Baptist Children's Homes of NC! OUR MISSION: Sharing hope... changing lives. OUR VISION: To provide the highest quality of Christian services to children, adults, and families in a caring culture of measurable excellence.
FOUNDED: November 11, 1885 by John Mills in Thomasville, North Carolina.
WHERE WE SERVE: We serve all 100 North Carolina counties and operate locations in 30 communities throughout North Carolina, South Carolina and Guatemala.
Learn more about the ministries of Baptist Children's Homes of NC at bchfamily.org!
Job Title: Supervisor, Residential Services - Kennedy Home
Location: Kinston, NC
Method to apply: bchcareers.org
SUMMARY
The Residential Services Supervisor gives assistance and direction to Cottage Parents in the areas of therapeutic discipline; working with children and families; securing food, clothing, supplies and equipment; campus, church, school, and community activities; regular cottage maintenance and management. Ensuring that the agency's policies, procedures and programs are delivered appropriately is an integral part of this position.
QUALIFICATIONS
* High School diploma or equivalent.
* Meets the general employment qualifications as outlined in the Personnel Polices of the agency.
* Has 3-5 years experience in residential care or 3-5 years experience managing 5 or more employees.
* Has a working knowledge of current trends in the field of residential care.
* Has the capacity to build and maintain relationships with Cottage Parent teams and the larger agency teams.
* Valid driver license and safe driving record.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Agency
* Has a thorough knowledge of purposes, operations and procedures.
* Has a working knowledge of the agency's structure, services, policies and procedures for the delivery of the services.
* Has a working knowledge of Baptist Children's Homes of NC's Program of Intentionalized Services.
* Provides leadership in creating and implementing programs on campus that support and carry out the mission of the agency.
* Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within Baptist Children's Homes (BCH).
* Participates in the agencys Performance Quality Improvement (PQI) program as needed.
Personal Growth and Skill Development
* Maintains a positive attitude and openness to evaluation.
* Demonstrates compassion and concern for people.
* Maintains and models a standard of personal and professional excellence.
* Participates in scheduled in-service training and job related workshops and conferences as needed.
* Handles confidential information in a professional manner.
Team Member
* Responsible for educating, training and monitoring the work of cottage parents in the residential programs.
* Provides leadership in scheduling and carrying out an orientation program for new childcare staff.
* Plans and implements a program of continuing education and staff development for childcare staff.
* Develops and implements 90-day and annual Staff Performance Evaluations.
* Schedules and conducts regular team and staff meetings.
* Plans and implements weekly schedules.
* Manages daily cottage life.
* Determines cottage needs, approving all equipment and supplies for the cottages.
* Ensures that all cottage purchases are made in accordance with agency purchasing policies.
* Is responsible for overseeing attendance and time sheet reports for all cottage parent with support from clerical staff.
* Monitors cottage budgets.
* Oversees requisitions for group activities funds, group savings accounts and student accounts.
* Monitors clothing inventories and purchases and hair care expenses for youth.
* Monitors cottage physical needs and secures timely maintenance requests.
* Works with other Administrative Personnel as needed.
* Works with other administrative staff in hosting tours groups as they come to the campus and schedules visiting group activities.
* Works with other administrative staff in scheduling, coordinating and facilitating special events and activities on and off campus.
* Works with staff responsible for recreational programming and supports initiatives that enhance and insures success of wellness programs.
* Assists administration in recruitment, interviewing and employment of new cottage parents by presenting a positive image of Baptist Children's Homes of NC.
* Works with Support Services in monitoring student work programs.
* Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within BCH.
* Participates in the agencys Performance Quality Improvement (PQI) program as needed.
Job Specific
* Monitors cottage activities and gives assistance and direction to cottage parents.
* Give assistance and direction to cottage parents in routine cottage matters.
* Gives assistance and direction to cottage parents in the area of therapeutically disciplining and working with children and families.
* Gives assistance and directions to cottage parents in the area of securing food, clothing, supplies and equipment.
* Gives assistance and direction to cottage parents in relation to campus, church, school and community activities.
* Gives assistance and direction to cottage parents in regular cottage maintenance and management.
* Gives assistance to Director of Support Services in structuring and implementing the student work program.
* Coordinates cottage parents work schedules and ensures adequate staff coverage in cottages.
* Works with staff in scheduling and checking out and maintaining agency vehicles.
* Sponsors and assists in the training of new cottage parents for at least the first three months of employment.
* Monitors health requirements of cottage parents such as routine physical exams, TB tests, Hepatitis B vaccines. * Other areas of responsibilities.
* Promotes an atmosphere of encouragement, growth, and positive approach to problem solving, spiritual leadership and mutual respect of children and families.
* Supports cottage staff during times when cottages are understaffed.
* Insures cottages are staffed and fills in during emergencies.
* Works a flexible schedule to facilitate campus needs in consultation with Regional Director.
Supervision
* Works under the direct supervision of the Residential and Campus Manager
* Prepares for and participates in regularly scheduled supervisory conferences.
* Conducts 90 day and annual job performance evaluations.
* Carries out responsibilities as assigned by the supervisor.
* Keeps supervisor informed regarding current status of campus life.
EQUIPMENT
Ability to operate standard office machines such as copier, computer, fax, calculator, etc. Ability to work within Microsoft, Therascribe, Outlook, Excel and Word software programs. Maintains adequate equipment and supplies for the assigned department to function.
LANGUAGE SKILLS
Ability to read, write and complete necessary documentation. Ability to effectively present information and respond to questions from clients, customers, resources and the general public.
CONTACT WITH OTHERS
Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected.
MENTAL / VISUAL / AUDITIORY DEMAND
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form and ability to draw conclusions.
CONFIDENTIAL DATA
Complies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable the individual with disabilities to perform the essential. While performing the duties of this job, the employee is regularly required to sit, talk and hear. Enters and exits vehicles without assistance. Drives various vehicles. The employee is occasionally required to stand, walk and reach with hands and arms. Specific vision abilities required by this job include close vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usual office working conditions.
Transactions Supervisor - Document Processing Services Team
Customer Service Supervisor Job 45 miles from Jacksonville
Do you have a passion for overseeing a team within a production environment?
As a Transactions Supervisor in the Document Processing Services (DPS) you will be responsible for overseeing and ensuring smooth transactions of our inbound mail. Your responsibilities will include overseeing employees responsible for scanning and indexing of incoming mail/faxes and credit card applications, as well as handling undelivered mail. You will be responsible for functional business management and people leadership.
Job responsibilities
Manage team of typically 10-20 employees and provide day-to-day coordination of operations activities for Document Processing Services, including assigning and setting workflow priorities
Train, develop skills, and conduct performance reviews for employees
Execute on business initiatives as directed, and monitor daily performance against established metrics
Provide outstanding customer experience across channels by focusing on delivering the “Chase Values: Service, Heart, Curiosity, Courage and Excellence”.
Identify and implement simplifying processes as a part of reduction efforts, drive greater operational efficiencies through simplification and continually identify opportunities to improve quality and timeliness
Successfully implement all Consumer and Community Banking projects on time and ensure results meet operations and customer expectations
Ensure that best practices, procedures, updates, and communications are shared and implemented across teams and departments and sites.
Interact with internal customers for extensive tasks, may work with many customers with little direct supervision.
Manage the business with discipline and strong controls: Procedures, Controls, Tests, Maps, Procedures and Exam Readiness
Ensure to abide by all applicable regulatory and department practices and procedures
Required qualifications, capabilities, and skills
Leadership and people management skills with ability to develop skills and coach employees
2+ years leadership or professional experience in an operations environment
Ability to communicate (written and oral) and interact effectively at all levels of the organization
Experience with following department controls and operational excellence; includes assisting project delivery, assist procedural writing, and independent decision making or sound judgment.
Customer Service skills including conflict resolution and assisting with change management.
Assist in Expense and Revenue Management
Ability to Manage Team members in a high paced production and multi-functional operations environment to meet deadlines
Organization skills
Influential skills
Preferred qualifications, capabilities, and skills
Bachelor's degree or Equivalent experience
Work Schedule: 1st shift Monday - Friday Full time onsite
Member Service Representative (Part-Time) - Western-Jacksonville
Customer Service Supervisor Job In Jacksonville, NC
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
Effective active listening skills to accurately respond to inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining composure in a high production and changing environment
Effective skill navigating multiple screens and PC applications and adapting to new technologies
Effective skill performing mathematical calculations and working accurately with numbers
Effective verbal and written communication skills
Desired Qualifications
Experience in member/customer service preferably in a call center, retail banking or financial institution
Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)
Location: 1171 Western Blvd, Jacksonville, North Carolina 28546
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at
****************************
.
Analyze, research and resolve problems and discrepancies related to member accounts/loans
Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
Counsel current and prospective members about Navy Federal's products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform platform banking functions
Assist level I team members
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office vault opening, closing and balancing procedures
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned
Before Afterschool Team Leader - Stateside Elementary
Customer Service Supervisor Job In Jacksonville, NC
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Responsibilities
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ullispan style="font-size: 10pt; font-family: verdana, geneva;"Planning, supervising and coordinating the program curriculum in accordance with the goals and policies of the YMCA./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Being responsible for the safety of the children in the program at all times./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Effectively developing and carrying out weekly lesson plans that fit children's needs and interests./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Assists children with homework./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Facilitates both formal and informal play within the program area and outdoors./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Set-up and breakdown of activity centers and cleaning of the program area./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Maintains Positive relations with children, parents, school personnel and other staff./span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Acts as a role model to the children by exemplifying the YMCA's five core values./span/li/ul
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Qualifications
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ullispan style="font-size: 10pt;"Mature individual with good moral character and integrity./span/lilispan style="font-size: 10pt;"Experience working with groups of children in a childcare setting preferred./span/lilispan style="font-size: 10pt;"Strong communication skills./span/lilispan style="font-size: 10pt;"Skills in working in a team-setting./span/lilispan style="font-size: 10pt;"Strong decision making skills and initiative./span/lilispan style="font-size: 10pt;"Attend YMCA weekly leadership meetings./span/li/ul
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Benefits
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ullispan style="font-size: 10pt; font-family: verdana, geneva; color: #000000;"span data-contrast="auto" style="margin: 0px; padding: 0px;"span style="margin: 0px; padding: 0px;"50% discount on program fees up to $5,000/span/spanspan style="margin: 0px; padding: 0px;" /span/span/lilispan style="font-size: 10pt; font-family: verdana, geneva; color: #000000;"span data-contrast="auto" style="margin: 0px; padding: 0px;"span style="margin: 0px; padding: 0px;"Employee amp; Employer Retirement Contribution Options/span/spanspan style="margin: 0px; padding: 0px;" /span/span/lilispan style="font-size: 10pt; font-family: verdana, geneva; color: #000000;"span data-contrast="auto" style="margin: 0px; padding: 0px;"span style="margin: 0px; padding: 0px;"Paid Sick Time/span/spanspan style="margin: 0px; padding: 0px;" /span/span/li/ul
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Posted Salary Range
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USD $10.00 - USD $11.00 /Hr.
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Catering Services Supervisor
Customer Service Supervisor Job 45 miles from Jacksonville
Responsible for the supervision, training, and management of the food service operation. Ensure that appropriate quantities of food are prepared and served.
Job Responsibilities
Produce and maintain work schedules and may prepare production records.
Direct daily activities.
Maintains food production that ensures the safety and quality of food according to policies, procedures, and department requirements.
Ensure that food items are stored in a safe, organized, and hazard-free environment.
Maintain all serving schedules; ensure that all food items are served per menu specifications in a safe and appropriate manner according to departmental policies and procedures.
Maintain a sanitary department following health and safety codes and regulations.
Maintain accurate inventory on a weekly basis according to departmental policies and procedures.
May prepare orders as needed per vendor to ensure accurate production for location.
Must be knowledgeable in operating an efficient cost effective program.
Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
Must read, write, and understand verbal instructions
Must complete a sanitation course either before or during the first year as a lead
Ability to perform basic arithmetic
Maintain emotional control under stress
Ability to resolve interpersonal situations
Strong organizational skills
Minimum Education/Certification - High School Diploma/GED
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
Education About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.
Customer Service Manager (Cold Storage Experience Needed)
Customer Service Supervisor Job 45 miles from Jacksonville
About Us As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!
Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Description
Summary: Manages all aspects of customer service and ensures that customers are retained, satisfied and that their needs are fulfilled.
Essential Duties and Responsibilities include the following:
* Manage customer expectations (KPI, service levels.)
* Oversee office functions internal/external.
* Support operations.
* Understand job duties and serve as backup for other positions.
* Handle escalated customer service issues.
* Point of contact for customers.
* Support staff as needed.
* Responsible for designing and implementing improved processes, or operational policies.
* Recommends changes to products or services to fulfill customer needs.
* Other duties may be assigned.
Supervisory Responsibilities:
* This job has supervisory responsibilities.
Education and/or Experience:
* Cold Storage USDA Food Processing.
* Bachelor's degree or equivalent; two to five years related experience and/or training; or equivalent combination of education and experience.
* Familiar with a variety of the field's concepts, practices, and procedures.
Company Benefits:
* Medical
* Dental
* Vision
* 401k + Company Match
* Employee Assistance Program
* Paid Time Off
* Flexible Work Schedules (when possible)
* And more!
Pay Range:
* $70,000 - $80,000*
* The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws
You must be authorized to work for any employer in the U.S.
Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ******************************.
Before & Afterschool Team Leader - Blue Creek Elementary
Customer Service Supervisor Job In Jacksonville, NC
Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you'll discover more than a job-you'll enjoy the opportunity to make a lasting difference in the lives of those around you.
The New River YMCA, in collaboration with Onslow County School System, is seeking enthusiastic before and afterschool team leader to take our youth development efforts to the next level. This position is responsible for ensuring our children's daily physical, social, mental development and well-being while in our care. The before and afterschool team leader supervise children and support staff as they learn and play, provide comfort and reassurance, plan stimulating activities, and keep children safe. The position requires a professional commitment to the philosophy of the YMCA's programs and to meeting the needs of its children and families.
This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.
Responsibilities
Planning, supervising and coordinating the program curriculum in accordance with the goals and policies of the YMCA.
Being responsible for the safety of the children in the program at all times.
Effectively developing and carrying out weekly lesson plans that fit children's needs and interests.
Assists children with homework.
Facilitates both formal and informal play within the program area and outdoors.
Set-up and breakdown of activity centers and cleaning of the program area.
Maintains Positive relations with children, parents, school personnel and other staff.
Acts as a role model to the children by exemplifying the YMCA's five core values.
Qualifications
Mature individual with good moral character and integrity.
Experience working with groups of children in a childcare setting preferred.
Strong communication skills.
Skills in working in a team-setting.
Strong decision making skills and initiative.
Attend YMCA weekly leadership meetings.
Benefits
50% discount on program fees up to $5,000
Employee & Employer Retirement Contribution Options
Paid Sick Time
Posted Salary Range USD $10.00 - USD $11.00 /Hr.