Customer Success Consultant - Hybrid in FL
Customer Service Supervisor Job In Jackson, MS
**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see ***********************************************************
The **Customer Success Consultant** will build relationships in key accounts to ensure they are supported throughout the customer journey. They will support account retention to increase revenue. The customer success specialist will collaborate with internal departments to support top accounts in the United States. They will work closely with the customer and sales representatives to understand customer goals, needs, and best ways to support the account.
**What you'll do here:**
Consultant
+ Ability to work as a consultant, project manager, account manager, and data analyst.
+ Ability to develop strong product knowledge and align product implementation to customer's goals and outcomes.
+ Ability to clearly communicate with school administrators to understand their greatest needs and expected implementation and adoption outcomes.
+ Build and maintain relationships, becoming a trusted advisor to partners to ensure customer retention.
+ Partner with internal teams on professional development and customer support to create customer journey maps and inform product development roadmap.
Project Manager
+ Monitor each step of implementation process and project progress: anticipate potential issues and proactively manage details.
+ Develop a strategic plan to build customer relationships with key customer roles including technology director, curriculum director, building administration, department chairs, grade level chairs, and coaches.
+ Proactively establish expectations with customers to ensure successful implementations and outcomes.
+ Engage colleagues as needed to provide solutions to customers, including onboarding/training, strategic product and content discussions, and customer support needs.
+ Assist and support sales, marketing, and product teams in handling customer requests and needs in a timely manner.
Account Manager
+ Actively engage customers regarding their product implementation and use.
+ Monitor and act on account expirations and renewal targets and leverage relationships to achieve customer renewals.
+ Respond to customer inquiries and resolve any unforeseen issues in a timely manner.
+ Demonstrate flexibility and be able to shift focus between designated and pooled accounts.
+ Use appropriate communication methods to engage customers - meetings, webinars, videos, emails, and phone calls.
Data Analyst
+ Use metrics across multiple platforms to document, respond, and improve customer health.
+ Present and use data to facilitate strategic account meetings during key times in the customer journey.
+ Create and maintain Pendo guides, surveys, and reports for analysis and customer support.
+ Work closely with team to position pilots for successful future adoptions.
Skills you will need here:
+ Bachelor's degree preferred
+ 3-5 years' of customer success, sales or education experience or a combination of education and relevant experience.
+ Understanding of and experience in implementing successful customer retention and growth strategies.
+ Strong MS Office skills and Excel experience required.
At National Geographic Learning, a part of Cengage Group, we are enabling opportunity, powering progress, and supporting student journeys toward college and career. Using our digital learning programs and classroom learning resources, students experience the excitement and joy of learning that National Geographic explorers, scientists, writers, and photographers experience.
Cengage Group does not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.
Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at *****************.
**About Cengage** **Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (******************************************************************************************** to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$67,000.00 - $107,200.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Top Tier Customer Service Professional
Customer Service Supervisor Job 9 miles from Jackson
Our Top Tier Customer Service Professional position gives a unique opportunity for those individuals who are experienced at giving their guests a complete customer service experience from start to finish. We
A true hospitality wizard, this professional performs guest service duties for at all different times of the day. You will help to serve our guests and deliver the true Chick-fil-A experience by delivering their orders to their car via curbside pickup, inside via mobile pickup, inside in the dining room, or in the drive-thru. There is also an opportunity to serve in our kitchen. In all dining platforms and in the kitchen, walking and standing for extended periods of time are required. There is also the possibility of working outside for periods of the shift.
We want our guests to experience the UTMOST in customer service by having individuals that can provide unique and memorable experiences for them. We are looking for applicants who exhibit the following qualities:
Strong communication and interpersonal skills
Consistency and Reliability
Cheerful and Positive Attitude
Values Teamwork
Loves Serving and Helping Others
Keeps a clean work environment
Applicants must be able to:
Work in a fast paced, high volume restaurant
Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Make Emotional Connections with Guests
Supervisor, Customer Services
Customer Service Supervisor Job In Jackson, MS
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
#Envoyoversight
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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Front of House Customer Service Professional
Customer Service Supervisor Job In Jackson, MS
Working at Chick‑fil‑A is more than just a job! It's a stepping-stone to a successful future in the world of business or a career with Chick-fil-A.
ABOUT OUR COMPANY:
At Chick-fil-A, our vision is to be the world's most caring company. We aim to care for customers and communities well. We know that starts with people like you!
Working in a Chick-fil-A restaurant offers a space for teamwork and leadership development in a fast-paced environment. Many Team Members may choose to advance at their local restaurant or take the skills they've learned to pursue other careers.
THE POSITION:
Front of House Team Members are the face of our establishment and are the first step in providing a "Remark"able experience to our guests.Their responsibility is to provide a welcoming environment of hospitality for the guests, while fulfilling orders both quickly and accurately. Job opportunities as a Front of House Team Member include full-time and part-time positions. Prior customer service or other restaurant experience is not required, but preferred.
THE LOCATION:
Chick-fil-A County Line Road is located in Jackson, Mississippi, just off I-55 and convenient to all of the Greater Jackson area!
WHY YOU SHOULD APPLY:
Chick-fil-A is a growing company
Training and advancement opportunities
Invest in your future
Enjoy flexible hours
Find a culture that is unique
Serve with a team that cares
We're closed on Sunday!
Free food when you work!
Health Insurance available
Scholarships (if still attending college)
QUALITIES WE ARE LOOKING FOR:
Consistency and Reliability
Cheerful and Positive Attitude
Values Teamwork
Loves Serving and Helping Others
REQUIREMENTS:
Available for a minimum of 20 hours a week
PAY RATE: DOE ($11.00+)
IT Customer Service Analyst
Customer Service Supervisor Job In Jackson, MS
Labcorp is recruiting an IT Customer Service Analyst in our Southeast territory. Get ready to redefine what's possible and discover your extraordinary potential at Labcorp. Here, you'll have the opportunity to personally advance healthcare and make a difference in peoples' lives with your bold ideas and unique point of view. With the support of exceptional people from across the globe and an energized purpose, you'll be empowered to own your career journey with mentoring, training and personalized development planning.
At Labcorp we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions because we know that knowledge has the potential to make life better for all. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate discoveries that not only empower patients and providers but help medical, biotech and pharmaceutical companies transform ideas into innovations.
**Responsibilities:**
+ Provides first-level technical support to the company for user inquiries and system security.
+ Assists users with log-on problems, reinstating revoked security, and changes in access privileges.
+ Troubleshoots system errors and lockups, and answers how-to system security questions.
+ Routes second-level system questions to the appropriate individual and department.
+ Processes all mainframe security requests and purchase approval security requests.
+ Assist divisional Labcorp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue.
+ Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support.
**Requirements:**
+ License/Certification/Education: Associate's Degree in Computer Science or related discipline, w/ 3-5 years of relevant customer service experience.
**Schedule:**
1st Shift, Monday - Friday, 8:30AM EST - 5:00PM EST
**Pay Range: $17 - $19/hr**
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
**Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (************************************************************** **.**
**Labcorp is proud to be an Equal Opportunity Employer:**
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility (Disability_*****************) .
For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .
Customer Success Specialist
Customer Service Supervisor Job In Jackson, MS
**Department:** Customer Experience The success of our team members is no less paramount. We-re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Are you ready to be a changemaker?
Wilson Language training is growing and is looking to hire a Customer Success Specialist.
In this entry-level position, the CSS will serve as the primary point of contact supporting customers and is responsible for?ensuring customers have a great experience with the goal of retaining existing business and supporting expansion within their account portfolio.
The ideal candidate has a positive attitude, a passion for solving customer needs, and practical communication skills via phone and email. This position will be responsible for post-sales support, building and maintaining customer relationships, handling customer inquiries, and overall customer satisfaction. As the voice of the customer, you will also work closely with the Onboarding Team, Sales Team, and Professional Services Team, promoting a customer-centric culture within Wilson Language Training.
**Essential Job Functions:**
+ Engage customers and resolve customer requests and complaints
+ Continually surprise and delight customers with a proactive, customer-centric attitude
+ Work with other internal teams to ensure seamless transitions throughout the customer journey
+ Minimize churn and optimize user adoption to drive renewals and expansion
+ Collect customer feedback and communicate to appropriate internal stakeholders as part of the ongoing improvement cycle
+ Ensure high customer engagement and satisfaction as measured by retention, health score, expansion opportunities identified, and CNPS
+ Understand and display WLT-s values
+ Other duties as assigned
**Minimum Requirements:**
**Skills and Experience**
+ Passion for service
+ Patient and active listener
+ Knowledge of best practices in customer service and retention
+ Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal guidance.
+ Self-awareness, decisive judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal orientation.
+ Excellent communication and interpersonal skills
+ Experience in the field of education, school/district leadership, educational publishing/technology, preferred
+ Self-driven and proactive nature
+ High computer literacy and ability to quickly learn new software applications
**Education or Certification:**
+ Bachelor's Degree or related work experience
Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including:
+ Medical, dental, vision, and Life & Disability Insurance
+ 401k plan with partial employer match
+ Paid Time Off
+ Paid holidays
+ Tuition reimbursement
+ -O-Connor days,- which refers to a company-wide office closure between Christmas and New Year-s Eve, as well as other perks.
Anticipated Salary Range: $45,600 - $64,500.
Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V
Customer Accounts Advisor
Customer Service Supervisor Job 9 miles from Jackson
Company DescriptionJobs for Humanity is partnering with Aarons to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Aarons
Job Description
We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose.
Average Annual Total Compensation $33,100**
This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period. All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
Sundays off
Employee assistance program
Employee purchase program with exclusive discounts
Physical and financial well-being programs
Tuition reimbursement
Employee Business Resource Groups
401(k) plan with contribution matching
Paid time off, including vacation days, sick days, and holidays
Life and disability insurance
Medical, dental and vision insurance
Paid paternal leave
Stock purchase plans
Pay on Demand
**Benefits vary based on full- and part-time employment status.
About Aaron's
At Aaron's we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [email protected].
Aaron's is an Equal Opportunity Employer.
#LI-Onsite
#Indeed-Full-Time
Patient Access And Experience Manager
Customer Service Supervisor Job In Jackson, MS
This is a management level position responsible for the customer experience as it relates to each touch point across the patient experience with Mississippi Sports Medicine. The position will aggressively work to improve all aspects of workflow, patient interfacing, and how patients are acquired into the facility. The position also calls for direct supervision and oversight of front-end reception, check in/out attendants, physical therapy reception, and call center personnel.
EXPERIENCE / EDUCATIONAL REQUIREMENTS:
Education:
Four-year college degree required
AND
Experience:
A minimum of (3) years in the health care customer experience space including process improvement and managing
Experience in a supervisory role managing employees
Experience in customer experience management required
Strong understanding of health care economics, health insurance products, and industry regulations
Marketing experience preferred
Health payer experience preferred
ESSENTIAL FUNCTIONS:
The candidate for this position will be expected to exhibit these competencies or the ability to reach competency achievement within a specified time. Additional essential functions may be identified and included as needed. The essential functions include, but are not limited to, the following:
Interface with physicians and work as physician liaison
Supervise check/in/out staff and telephone system staff (30+ employees) while creating an environment of accountability
Supervise schedules in clinic EHR system
Oversee daily operations of the practices 3 main locations as well as its other satellite locations
Create and manage an accurate way to keep up with referrals into the clinic
Collaborate with surgical center physician scheduler to assist with schedules, when necessary
Manage on-call schedule
Consults disseminated to request physician or on-call physician
Assist with onboarding of on-call procedures for new incoming fellows
Collaborate with on-call service to provide on-call details
Coordinate Saturday clinics and urgent care staff
Handle work-ins for physicians' clinics as needed
Attend and contribute to monthly manager and compliance meetings for practice
Attend monthly MS Baptist Medical Center management meetings
Assist with design and implementation of office policies and procedures for check in, triage, and scheduling departments
Interact with senior leadership in a proactive way to promote a successful culture within the scheduling department
Assist Director of Outreach with outside public relations endeavors
Systematically record all paperwork for patient care and medical compliance
Create analytics around the departments to ensure best in class service
Objectively manage the quality control of data being entered into the system
Attend to referrals on
Next Doc
when needed
Complete clinics nightly bank deposit, when necessary
Step in to answer calls and schedule patient appointments, when necessary
Provide miscellaneous reports to administration as it pertains to the department
ESSENTIAL COMPETENCIES:
Possess extensive customer service experience in the health care space
Collaborate with administration to execute company wide and departmental strategies
Strong business acumen with the ability to direct and influence change
Ability to build trust through open and interactive communication
Empower others to impact change
Advocate for change where necessary, not settling for the way things have always been done
Have a sense of intuitiveness, knowing and understanding when things can be changed for the better
Ability to train others
Manager, Customer Care - Ridgeland, Mississippi
Customer Service Supervisor Job 9 miles from Jackson
The Manager, Customer Care is responsible to guide Team Leads and staff relative to daily operational issues.
Essential Functions:
Ensure quantitative and qualitative objectives are used to meet performance objectives
Manage staffing and scheduling functions
Compile reports and departmental communications
Participate in strategic planning and recommendation of action plans
Interface with team leaders on effective people management strategies such as staffing, coaching and mentoring
Lead/participate in strategic department/company projects
Recommend process improvements
Maintain positive relationship with internal and external customers
Perform any other job duties as requested
Education and Experience:
Bachelor Degree in business related field or equivalent years of experience required
Minimum of three (3) years of previous management/leadership experience preferred
Previous experience in an HMO environment or related industry preferred
Competencies, Knowledge and Skills:
Proficient in Microsoft Word, Excel, and PowerPoint
Knowledge of Medicaid
Familiarity of healthcare field
Strong management skills
Strong collaboration and conflict resolution skill sets
Proven leadership with the ability to build relationships, collaborate and influence at all levels
Ability to work in a fast-past environment
Attention to detail
Ability to develop, prioritize and accomplish goals/time management
Strong decision making and problem solving skills
Exceptional written and verbal communication skills
Ability to work independently and within a team environment
Effective active listening and critical thinking skills
Display a customer service, member-focused orientation
Licensure and Certification:
None
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$71,820.00 - $114,840.00
CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
Create an Inclusive Environment
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
TrueCare is a Mississippi non-profit, provider-sponsored health plan formed by a coalition of Mississippi hospitals and health systems throughout the state and supported by CareSource's national leadership in quality and operational excellence. TrueCare offers locally based provider services through provider engagement representatives and customer care. Our sole mission is to improve the health of Mississippians by leveraging local physician experience to inform decision-making, aligning incentives, using data more effectively, and reducing friction between the delivery and financing of health care. By doing so, TrueCare will change the way health care is delivered in Mississippi.
This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.
Pharmaceutical Sales Customer Engagement - Jackson, MS
Customer Service Supervisor Job In Jackson, MS
Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care.
The "ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps.
In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence.
These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do.
The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content).
**Conducts proactive outreach to HCPs on topics such as:**
+ Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations
+ On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials
+ Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly)
+ Ability to appropriately connect providers in real time to on-demand CSSs as questions arise
Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement
Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders
Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles
**Minimum Qualifications**
+ A minimum of 2 years pharmaceutical or medical device sales experience
+ Must reside within commutable distance of 50 miles of the primary city in the sales territory
**Preferred Knowledge, Skills, and Abilities:**
+ Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems)
+ 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment
+ Clinical nurse or Advanced Practice Nurse (APN) experience highly valued
+ The ability to work in an ambiguous environment undergoing transformation
+ Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities
+ Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals
+ Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem
+ Ability to assimilate and communicate complex clinical and product information
+ Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply
\#LI-Remote
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $102,101.00 - Maximum $145,970.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.
**Company benefits** : comprehensive medical, dental, vision and prescription drug coverage, company provided Basic Life, AD&D, Short-term and Long-term Disability insurance, tuition reimbursement, a 401(k) match, PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Area Service Supervisor
Customer Service Supervisor Job In Jackson, MS
Requirements
Positive leadership skills, including written and verbal communication.
Ability to work with a sense of urgency to ensure all service requests are responded to in a timely manner while maintaining the highest standards for the resident's homes and communities.
Responsible for participating in all property inspections, including quarterly inspections, filter change, and smoke detector inspections, city and municipality-required inspections, etc.
Will schedule and manage the service team's and contractors' activities in the designated region.
Will schedule all repairs, move-in turnover, cap ex projects to be completed while following the annual property budget and/or needs of properties.
Work with Area Property Manager and Area Facilities Coordinator to keep within HUD guidelines (when applicable) for purchase requirements.
Provide consistent recommendations for property needs, including but not limited to capital replacements, deferred maintenance, and system needs.
Actively oversee the communities' annual maintenance and grounds budgets at all portfolio sites. Work with Area Property Manager and Area Facility Coordinator for annual bidding for the entire region.
Ability to work collaboratively with management and facilities teams to solve problems professionally and focus on customer service.
Ability to multitask, work without direct supervision, and exhibit effective customer service, people, and organizational skills.
Maintain property grounds through daily inspection, clean-up, snow removal/salting, and preventative care by delegating and elevating to team members.
Maintain and care for equipment.
Maintain inventory of equipment, tools, and supplies
Complete emergency repairs as required to prevent damage and deterioration of property.
Review and submit monthly inspection logs.
Lead and schedule semi-annual unit inspections.
Maintain an organized, clean, and safe work environment.
Comply with site safety and hazardous communication standards.
Ensure completion and scheduling of new move-in apartment turnover and work with vendors.
Training and onboarding of new service technicians
Perform on-call responsibilities as part of an on-call schedule rotation.
Perform any additional tasks as requested.
Abide by all local, state, and federal Fair Housing guidelines.
QUALIFICATIONS
Minimum of 5 years previous experience in Property management maintenance, other building maintenance, or related trade
High school diploma, general education degree, or related Vocational Training and/or equivalent work experience
Experience with capital improvement projects
Knowledge of operational reporting and budget guidelines
Proficient in Microsoft Office and Outlook
Contact Center Supervisor - SME
Customer Service Supervisor Job In Jackson, MS
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to train, coach, counsel, and evaluate the performance of direct reports. Guides direct reports to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintains the highest degree of sensitivity, compassion, and respect for Service members and their families.
+ Hires, trains, coaches, counsels, and evaluates the performance of direct reports
+ Ensures performance guarantees are met or exceeded. Interfaces with external and internal customers to ensure optimal efficiency of service
+ Acts as a liaison with internal departments. Assists in the development and implementation of policies and procedures
+ Facilitates and participates in staff training
+ Participates in staff meetings and clinical conferences
+ Supports quality and risk management to meet call center target metrics
+ Ensures complete and accurate documentation in case management system (CMS)
+ Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations
+ Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions
+ Follows established protocols and completes all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained
**Minimum Qualifications**
+ Master's degree in social work and Family Therapy, Counseling, or other human services field
+ Unrestricted state Licensure to practice independently (LCSW, LPC, LMFT) required. Certified Employee Assistance Professional (CEAP) preferred.
+ Minimum 3 years post-graduate work experience in counseling, social work, and mental health services plus additional minimum of 3 years' experience in supervisory or leadership position. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community highly desirable
**Other Job Specific Skills**
+ Must be a U.S. Citizen
+ Knowledge of mandated procedures for child and elder abuse situations
+ Familiarity in core services areas of child development, parenting, adoption, education, and service for older adults
+ Exceptional written and verbal communication skills
+ Strong MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm
+ Excellent organization and time management skills
+ Comply with all HIPAA regulations
+ Ability to obtain a Public Trust clearance
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
**Physical Requirements**
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$62,200 - $96,000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Customer Service
Customer Service Supervisor Job 12 miles from Jackson
Spillway Wine And Spirits in Brandon, MS is looking for one customer service to join our 9 person strong team. Our ideal candidate is a self-starter, motivated, and hard-working.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Qualifications
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
We are looking forward to reading your application.
Benefit Program Team Lead (SNAP/TANF Eligibility Supervisor) - 4726
Customer Service Supervisor Job In Jackson, MS
Characteristics of Work
See MSPB Careers for information regarding this classifications
Examples of Work
First-level supervisory position with responsibilities for vocational and professional employees within a benefit unit and are responsible for the operational results and service delivery of those individuals. Employees at this level may also participate in the work of individual contributors within a benefit area and are accountable for resolving disputes or conflicts which are outside of the decision-making authority or responsibility of individual contributors. Employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen.
Minimum Qualifications
Typically requires a Bachelor's Degree and 3-5 years of experience.
Team Leader
Customer Service Supervisor Job In Jackson, MS
SHIFT LEADER - MCALISTER'S Restaurant Shift Leader Department: Restaurant Operations Reporting: General Manager/Assistant Manager Job Type: Non-Exempt Education: High School Diploma or equivalent The Restaurant Shift Leader contributes to the success of McAlister's Corporation through assisting in the daily operations of the restaurant. The Shift Leader's responsibility is to direct the operation of the restaurant, in the absence of the General Manager and/or Assistant Manager, while maintaining the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising team members. Shift Leader is also responsible for handling issues with team members, food suppliers and guest directly, then escalates them to the General Manager/Assistant Manager when necessary.
Key areas of responsibility:
* The ability to provide supervision during assigned shifts.
* Provides team members, and guests with a positive experience and atmosphere.
* Manages both FOH and BOH shift responsibilities to include scheduling of staff to minimize overtime and achieve daily labor controls and cost as assigned by management.
* Monitors speed of service to ensure a positive guest experience.
* Handle guest comments and complaints.
* Supervise daily shifts to ensure McAlister's standards, product quality and cleanliness is maintained.
* Assist in the ongoing training of team members, including new hires as well as existing staff to make certain McAlister's procedures and processes are followed. Performs line checks as necessary.
* Enforce uniform policy and standards.
* Ensures proper cash handling procedures are followed.
* Opening and closing of restaurant in the absence of upper management.
* All other duties as assigned by management.
Secondary Functions:
* Confident in the ability to supervise
* Safety and sanitation fundamentals
* Adaptive to change
* Ability to work as a team
* Ability to multi-task
* Organized
* High levels of stamina and the ability to overachieve
Qualifications:
* High School diploma or equivalent.
* Minimum of 1 year experience within the food service industry; supervisory experience a plus but not required.
* Worked in a fast-paced environment.
* Retail experience
Physical Requirements:
* Must be able to work in a fast paced, high energy, and physically demanding environment.
* Must be able to spend 90% of working time standing.
* Must be able to spend 10% of working time sitting.
* Will be required to use all sensory capabilities such as: vision, hearing, tasting, smelling, touching, and speaking.
* Will be required to use physical capabilities such as: walking, bending, kneeling, handling, hand flexibility, reaching, squatting, crawling, lifting, climbing, and stooping.
* Must be able to carry loads greater than 25 pounds and be able to transport up to 50 pounds regularly.
* Must be able to communicate clearly with our Guests and team members in the primary language of the restaurant, specific to location. (Primarily English).
* Must be able to hear with 100% accuracy with correction.
* Must be able to see to 20/20 vision with correction.
* Reliable transportation.
This is for a position at a McAlister's Deli corporate location
Team Lead
Customer Service Supervisor Job 6 miles from Jackson
23329
Part Time
Rack Room Shoes
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
Primary responsibility is the safety and welfare of employees and customers.
Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 631
Rack Room Shoes 631
Pay Range:
Outlets Of Mississippi
200 Bass Pro Drive Ste 260
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Pearl, Mississippi US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
IT Customer Service Analyst
Customer Service Supervisor Job In Jackson, MS
Labcorp is recruiting an IT Customer Service Analyst in our Southeast territory. Get ready to redefine what's possible and discover your extraordinary potential at Labcorp. Here, you'll have the opportunity to personally advance healthcare and make a difference in peoples' lives with your bold ideas and unique point of view. With the support of exceptional people from across the globe and an energized purpose, you'll be empowered to own your career journey with mentoring, training and personalized development planning.
At Labcorp we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions because we know that knowledge has the potential to make life better for all. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate discoveries that not only empower patients and providers but help medical, biotech and pharmaceutical companies transform ideas into innovations.
Responsibilities:
* Provides first-level technical support to the company for user inquiries and system security.
* Assists users with log-on problems, reinstating revoked security, and changes in access privileges.
* Troubleshoots system errors and lockups, and answers how-to system security questions.
* Routes second-level system questions to the appropriate individual and department.
* Processes all mainframe security requests and purchase approval security requests.
* Assist divisional Labcorp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue.
* Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support.
Requirements:
* License/Certification/Education: Associate's Degree in Computer Science or related discipline, w/ 3-5 years of relevant customer service experience.
Schedule:
1st Shift, Monday - Friday, 8:30AM EST - 5:00PM EST
Pay Range: $17 - $19/hr
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.
For more information about how we collect and store your personal data, please see our Privacy Statement.
Manager, Customer Care - Ridgeland, Mississippi
Customer Service Supervisor Job 9 miles from Jackson
The Manager, Customer Care is responsible to guide Team Leads and staff relative to daily operational issues.
Essential Functions:
Ensure quantitative and qualitative objectives are used to meet performance objectives
Manage staffing and scheduling functions
Compile reports and departmental communications
Participate in strategic planning and recommendation of action plans
Interface with team leaders on effective people management strategies such as staffing, coaching and mentoring
Lead/participate in strategic department/company projects
Recommend process improvements
Maintain positive relationship with internal and external customers
Perform any other job duties as requested
Education and Experience:
Bachelor Degree in business related field or equivalent years of experience required
Minimum of three (3) years of previous management/leadership experience preferred
Previous experience in an HMO environment or related industry preferred
Competencies, Knowledge and Skills:
Proficient in Microsoft Word, Excel, and PowerPoint
Knowledge of Medicaid
Familiarity of healthcare field
Strong management skills
Strong collaboration and conflict resolution skill sets
Proven leadership with the ability to build relationships, collaborate and influence at all levels
Ability to work in a fast-past environment
Attention to detail
Ability to develop, prioritize and accomplish goals/time management
Strong decision making and problem solving skills
Exceptional written and verbal communication skills
Ability to work independently and within a team environment
Effective active listening and critical thinking skills
Display a customer service, member-focused orientation
Licensure and Certification:
None
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$71,820.00 - $114,840.00
CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
Create an Inclusive Environment
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
TrueCare is a Mississippi non-profit, provider-sponsored health plan formed by a coalition of Mississippi hospitals and health systems throughout the state and supported by CareSource's national leadership in quality and operational excellence. TrueCare offers locally based provider services through provider engagement representatives and customer care. Our sole mission is to improve the health of Mississippians by leveraging local physician experience to inform decision-making, aligning incentives, using data more effectively, and reducing friction between the delivery and financing of health care. By doing so, TrueCare will change the way health care is delivered in Mississippi.
This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.
PART TIME Customer Service Professional
Customer Service Supervisor Job 12 miles from Jackson
Our PART TIME Customer Service Professional position gives a unique opportunity for those individuals who are experienced at giving their guests a complete customer service experience from start to finish. We are looking for a the individual who wants to make extra money and can help us serve our guests during our busiest times of the day; 11am-2pm, 2pm-5pm, OR 5pm-8pm. You will be utilized in the front of the house serving guests or in the kitchen and your skillset will help us take our growth to the next level.
A true hospitality wizard, this professional performs guest service duties for at all different times of the day. You will help to serve our guests and deliver the true Chick-fil-A experience by delivering their orders inside via mobile pickup, inside in the dining room, or in the drive-thru. There is also an opportunity to serve in our kitchen. In all dining platforms and in the kitchen, walking and standing for extended periods of time are required. There is also the possibility of working outside for periods of the shift.
We want our guests to experience the UTMOST in customer service by having individuals that can provide unique and memorable experiences for them. We are looking for applicants who exhibit the following qualities:
Strong communication and interpersonal skills
Consistency and Reliability
Cheerful and Positive Attitude
Values Teamwork
Loves Serving and Helping Others
Keeps a clean work environment
Applicants must be able to:
Work in a fast paced, high volume restaurant
Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Make Emotional Connections with Guests
Team Lead
Customer Service Supervisor Job 3 miles from Jackson
22451
Part Time
Rack Room Shoes
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
Primary responsibility is the safety and welfare of employees and customers.
Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 788
Rack Room Shoes 788
Pay Range: 11.00
Dogwood Promenade
164 Promenade Blvd
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Flowood, Mississippi US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.