Customer Service Supervisor Jobs in Irvine, CA

JOIN HexClad | We're HexClad, driving the hybrid revolution to elevate kitchens across the globe. From bootstrap roots to Gordon Ramsay's endorsement, HexClad thrives as a pre-IPO, best-in-class cookware brand. Our highly profitable omnichannel success is disrupting the traditional impact of cookware. We create home moments, embracing the heart of success through food memories made at your table. We've cultivated a powerhouse team and believe you might have the necessary skill set to join our revolution. If you're passionate about building a consumer brand that goes beyond the transaction, this is your sign to apply. YES, CHEF! | We are seeking an experienced Director of Customer Service to oversee and elevate the customer service function, ensuring a world-class experience across all support channels. This role is responsible for managing the customer service team, optimizing support processes, and aligning service strategies with broader business objectives. Come get in our kitchen and help us shape the future of cookware for everyone. Location | In Office, LA HexQuarters Time Zone Expectations | PST Details | Full Time- Exempt Reporting to | Chief Information Technology + Admin Officer TASTE SUCCESS | As our Director of Customer Service, you'll lead customer support operations, optimize processes, and drive a customer-first culture that is based on satisfaction and loyalty. You will implement best practices, leverage technology, and drive continuous improvements across all customer touchpoints. Customer Experience Leadership: Ensure a seamless, high-quality support experience across multiple communication channels, including phone, email, sms, and social media. Operational Strategy & Efficiency: Optimize workflows, support tools, and performance metrics to enhance efficiency and response times. Implement automation and technology solutions to streamline interactions and case resolution. Team Development & Culture: Lead, mentor, and scale a high-performing customer service team. Establish clear KPIs, training programs, and performance evaluation standards to drive team success. Customer Advocacy & Insights: Oversee the Voice of the Customer (VoC) program to identify trends, improve processes, and advocate for customer needs within the company. Work cross-functionally to integrate customer feedback into business strategies. Crisis & Escalation Management: Handle high-level escalations, implementing solutions that balance customer satisfaction with business priorities. Proactively address potential service challenges and mitigate risks. Requirements 5+ years of experience in customer service, with at least 4 years in a leadership role. Proven ability to develop and implement strategies that enhance customer satisfaction and team efficiency. Strong leadership and team management skills, with a track record of scaling customer service teams. Expertise in CRM systems, customer analytics, and support technology. Experience with launching and supporting support for international markets Exceptional problem-solving, communication, and organizational skills. Data-driven mindset with a passion for continuous improvement. Bachelor's degree in Business, Communications, or a related field. Love of food and cooking! Cooking skills and/or experience in the culinary industry are a plus. SHARED MEALS | The role is great, and there's more in it for you! Compensation | Exact compensation may vary based on skills, experience, and location. Bonus | Annual bonus potential Health | 100% of the employee premium covered on select choice plans, and offers dental+vision 401k | Up to a 4% match of salary on 401k contributions Unlimited Time Off | An unlimited approach to support your time away from work Cookware | Upgrade your home with employee perks

Salary: $54000.0 - $75000.0/year Experience: 1 Year(s) Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is preferred; we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. This is an in-office position. Please only apply if you can make the commute to our agency located at: 1275 E Route 66, Glendora, CA 91740. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Hourly wage plus competitive commission structure Paid time off (after 90-day probation period) Retirement plan Valuable experience Growth potential/Opportunity for advancement within my office Requirements: Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent State of California Property & Casualty license State of California Life and Health license Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. PM24 PIa105cb00f852-26***********1

Client Service Lead - Financial Services Are you an experienced professional in investment account operations who thrives on leading teams, delivering exceptional client service, and driving results? Join our client, Chamberlain Group, in a newly created position as a Client Service Lead! If you're process-oriented, detail-focused, and passionate about private wealth management, this role offers the opportunity to lead the deliverables of a small client service team while directly impacting the lives and legacies of our clients. Why Join Chamberlain Group? For over 40 years, Chamberlain Group has specialized in providing customized wealth management strategies to ultra-affluent clients with net worths ranging from $50 million to $5 billion. We are stewards of our clients' legacies, offering expertise in estate and succession planning, life insurance, executive benefits, non-qualified plans, and investment advisory services. As a firm recognized as one of Orange County's Best Places to Work, we pride ourselves on our exceptional culture, focus on meaningful client relationships, and a commitment to our team's professional and personal growth. The Opportunity As Client Service Lead, you will oversee the investment operations of the firm. You'll act as the key conduit between Advisors and the Client Service team, ensuring the delivery of reliable, timely, and accurate work products while maintaining an unwavering commitment to exceptional client service. Your Areas of Responsibility: Team Leadership: Serve as the main point of contact for workload prioritization and status updates. Mentor and manage a small Client Service team, fostering collaboration and accountability. Client Communication & Service: Work directly with Advisors and clients to ensure deliverables are seamlessly executed. Provide proactive and responsive service, including handling client distributions, portfolio reallocations, and account updates. Investment Account Operations: Oversee account setup and maintenance, asset transfers, and preparation of client paperwork. Execute alternative investment paperwork and subscription documents. Data & Workflow Management: Maintain accurate client information across systems (CRM, custodial platforms, etc.). Ensure seamless execution of client and firm tasks through effective data management and prioritization. What We're Looking For: Education & Experience: Bachelor's degree (BA/BS). 10+ years of relevant professional experience in client service or investment operations within the financial services industry. Industry Knowledge: Deep understanding of investment products and custodial platforms (e.g., Fidelity, Pershing, Schwab). Experience with alternative investments and related subscription documentation. Skills & Attributes: Exceptional attention to detail and ability to prioritize both your own workload and the team's. Outstanding communication skills (oral and written). Superior customer service, critical thinking, and problem-solving abilities. Positive attitude, flexibility, and a strong sense of accountability. Technical Proficiency: Proficient in Microsoft Office; familiarity with CRM systems and custodial platforms. What You'll Love About Chamberlain Group A tight-knit team environment where your contributions make a real impact. A mission-driven firm that values long-term client relationships and team integrity. A vibrant corporate culture, recognized as a Best Place to Work in Orange County. The opportunity to work with ultra-high-net-worth clients and provide them with world-class financial solutions. Apply Today! If you're ready to lead, collaborate, and grow within a firm that values stewardship and excellence, we'd love to hear from you.

About Us: Vasco Assets is a firm specializing in luxury assets, based in Newport Beach, CA. We seek a motivated Customer Engagement & Luxury Asset Acquisition Specialist with a strong focus on evaluating and acquiring high-value items such as jewelry, watches, and other luxury assets from the public. This role involves working closely with the Senior Buyer, engaging directly with customers looking to sell their assets, and ensuring a seamless and trustworthy acquisition process. While digital outreach and brand engagement support lead generation, the primary focus is on building relationships, assessing value, and negotiating purchases. We are open to training on aspects of industry knowledge relating to luxury asset valuation to support your growth and success in this role. Key Responsibilities: Luxury Asset Acquisition: Evaluate, authenticate, and negotiate the purchase of jewelry, watches, Diamonds, Precious Metals and other high-value assets from customers. Customer Engagement: Build relationships with clients looking to sell their luxury assets and guide them through the acquisition process. Jewelry & Watch Evaluation: Assess quality, authenticity, and market value while staying updated on industry trends. Negotiation & Pricing: Educate customers on resale values, present competitive offers, and facilitate transactions. Account Management: Track client interactions, manage follow-ups, and maintain customer trust. Email & Digital Outreach: Engage with leads via email and online platforms to generate acquisition opportunities. Social Media & Content Support: Contribute to brand presence by coordinating product visuals and customer-oriented content. Qualifications: Must-Haves: Proven ability to engage customers through personalized communication and follow-up strategies. Strong interpersonal skills with a talent for building rapport and maintaining relationships with clients and partners. Experience in managing customer accounts and providing exceptional customer service. Familiarity with CRM systems to track customer interactions and manage leads. Excellent verbal and written communication skills. Proficiency in Microsoft Office and Google Suite. Bachelor's degree. Valid driver's license. Ability to commute to Newport Beach, CA. Nice-to-Haves: Familiarity with Watches, Coins, Diamonds, Precious Metals. GIA Gemologist Graduate certification. Strong organizational skills and ability to manage multiple tasks. Analytical skills to assess customer needs, preferences, and feedback to enhance acquisition strategies. Passion or Experience in the luxury industry Experience with online marketing, SEO, and content creation is a plus. Additional Skills: Leadership and initiative. Attention to detail and ability to meet deadlines. Compensation & Benefits: Hourly Pay: $22-$28 Medical, vacation, sick time, and holidays. Employee discounts and yearly bonuses. Schedule: Full-time: Monday to Friday On-site in Newport Beach, CA Join our team and play a pivotal role in driving the success of Vasco Assets!

RSG Security is a manufacturing company specializing in security and life safety products. The company designs, engineers, and produces high-quality security components, ensuring compliance with industry standards. Role Description This is a full-time on-site role for a Senior Customer Service Representative located in Signal Hill, CA. The Senior Customer Service Representative will be responsible for maintaining customer satisfaction, providing customer support, and ensuring a positive customer experience on a day-to-day basis. Qualifications Start-up experience is a plus Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Excellent communication and interpersonal skills Ability to problem solve and handle challenging situations Experience in a customer service role Attention to detail and organizational skills Patience and empathy when dealing with customers Knowledge of CRM systems is a plus

Technical/Functional Skills: GMP (Good Manufacturing Practices) & ISO (International Organization for Standardization) 13485 and regulatory affairs Strong creative, analytical and problem-solving skills. Proficient at interpreting data and putting that data into a report Proficient at statistical analysis Root Cause Analysis Strong CAD Skills (Preferred Auto CAD and Solidworks) Strong Fixture design skills Experience in creating FMEAs & Writing reports Experience in PMS (Post Market Surveillance) Experience in PLM Tool (Windchill) Process experience, ability to observe and understand manufacturing processes Excellent Interpersonal / communication skills, Organizational / planning and Project management skills preferred Personal computer skills, Windows: word processing, presentation, e-mail, web browsers & spreadsheet software Ability to work efficiently, meet timelines, and communicate status (generate trackers, send emails, etc.)

- Join a Team That's Making an Impact At RealDefense, we believe in protecting people's digital lives. Our award-winning security, privacy, and productivity software is trusted by millions worldwide. We deliver cutting-edge solutions direct to consumers and through top-tier partnerships with some of the biggest names in technology. We're not just another software company-we're a fast-growing, high-impact team that's revolutionizing digital security and privacy. If you're passionate about creating game-changing marketing strategies and working in a collaborative, results-driven environment, this is the place for you. About the Role We are seeking a Junior CRM Specialist to support our customer engagement and retention efforts through data-driven CRM campaigns. This role will assist with reporting, executing email and desktop notification campaigns, and working toward revenue and retention goals. As a key member of the CRM team, you will work closely with marketing, creative, and data teams to optimize campaigns, improve lifecycle communications, and drive business impact. Key Responsibilities Campaign Execution: Assist in the creation, setup, testing, and deployment of email and desktop notification campaigns to drive revenue and engagement. Reporting & Analysis: Track CRM campaign performance, create reports and analyze key metrics (e.g., open rates, click-through rates, conversions, retention rates) to optimize future campaigns. Segmentation & Targeting: Work with customer data to improve audience segmentation and personalization strategies for CRM campaigns. Retention Strategies: Support initiatives aimed at improving customer retention through lifecycle and re-engagement campaigns. A/B Testing & Optimization: Help develop and analyze A/B tests to improve campaign effectiveness. Collaboration: Work with creative, BI, and web teams to align messaging, ensure campaign accuracy, and improve overall customer experience. Process Improvement: Identify opportunities to streamline CRM workflows and improve campaign execution efficiency. Requirements 1+ years of experience in email marketing, CRM, or a related role (internships or entry-level experience welcome). Basic understanding of email marketing principles, customer segmentation, and campaign performance metrics. Experience with CRM or marketing automation platforms (e.g., Salesforce Marketing Cloud, HubSpot, Iterable, or similar). Strong analytical skills and familiarity with reporting tools (e.g., Google Analytics, Excel, Looker, or Tableau). Detail-oriented with excellent organizational and project management skills. Ability to work in a fast-paced environment and manage multiple projects simultaneously. Basic knowledge of HTML/CSS for email formatting is a plus. Strong communication and collaboration skills. Why Join RealDefense? Competitive salary and benefits package. Work with top-tier partners and help shape the future of digital security. Opportunities for professional growth in a fast-growing, high-impact company. Collaborative and supportive work environment that values creativity, execution, and results.

PADI, the global leader in Ocean Exploration, is searching for a full-time, experienced TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE II in our Rancho Santa Margarita CA offices. PADI offers its employees a unique culture centered around an active lifestyle, fun and hardworking colleagues, interesting work, competitive salary and outstanding benefits. We are an amazing company searching for amazing people to join our team! Hybrid work schedule in Rancho Santa Margarita CA. The Technical Customer Support Representative provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints and comments, and actions taken. Additionally, Technical Customer Support Representative possesses a strong understanding of the organization's products and services and escalates more complex inquiries to a higher-level support team. The Technical Customer Support Rep works under moderate supervision and is gaining or has attained full proficiency in a specific area of discipline. What You Get To Do Technical Expertise: Discover the root cause of the problem and the action required to solve it, whenever possible, using company databases, customer information and collaboration with other departments Engage in real-time troubleshooting while customer is on the telephone and submit a service request to Product & Technology. Follow up call appointment with the customer if the problem cannot be resolved. Negotiate follow up time with the customer and educate the customer if there are other options that can be utilized while we work with our Product & Technology team to address the request. Provide total customer service by answering basic questions about programming over the phone and partnering with Production Excellence point person(s) to resolve the issue as quickly as possible. Partner with Product Teams to complete User SQA testing feedback for product and project development. Promote Quality Customer Experience Provide customer support by asking questions and listening to customers in order to understand needs, requests or problems. Build customer loyalty by placing follow-up calls to internal and external customers after receiving acknowledgment of action taken by other departments to resolve request or issue Keep customers informed about progress through checking status of service requests in customer record system (Zendesk/Salesforce) Provide seamless customer experience through documenting call/email details into the computer system and completing any forms required to request action by other departments Respond to members'/consumers' inquiries concerning eLearning, eCard, online accounts and application status/service Promptly review and coordinate processing of all service requests for all membership levels. Participate in reviewing assigned tasks and apply training in needed areas as it relates to resolution to issues. Implement and maintain appropriate customer service levels by managing assigned workflow, membership/student accounts and handling general consumer issues. Provide prompt follow-up on customer service issues received by phone, email, written and other communication methods. Advise senior personnel or other departments and team members as an advocate for the membership on issues that pertain to Customer Relations when applicable. Assist with work overflow within the Customer Relations Department including processing, filing, image verification, and emails/tickets, etc. Provide daily reports on processes and pledge goals to department management as directed. Must maintain complete confidentiality with regard to information received or heard about former or present employees. What You Will Need To Be Successful: High school diploma or general education degree (GED). Fluency (write, read, speak) French, Spanish or Portuguese a plus. Minimum two to five years customer service and tech support experience Analytical mindset- will need to diagnose problems and consult with Product Team point person to ascertain where problems lie Ability to document issues clearly- reporting bugs, defining resolutions, etc. Ability to use internal and/or external tools to assist with troubleshooting devices compatible with our digital product line PC literacy; working knowledge of word processing and spreadsheet software including MS Word and Excel and PowerPoint (preferred) Knowledge of and sensitivity to multi-cultural issues relating to customer service. Type 75 words per minute. Excellent writing and verbal skills. Excellent organization skills; ability to prioritize work. Detail orientation. Professional attitude and telephone manner. Politically astute. Dedication to customer service and satisfaction. Multitask Listening Skills Phone Skills People Oriented Adaptability Ability to Work Under Pressure Computer Skills Patience Negotiation Positive Attitude Product Knowledge Customer Service Resolving Conflict Founded in 1966, PADI has grown consistently through our 59 years in business, continually raising the bar for the industry we are all so passionate about. We know who we are as a company but never let that hold us back from reinventing ourselves and keeping our mission modern and relevant. One thing that stays consistent is our mission to be “The Way the World Learns to Dive”. PADI has certified over 30 million divers during our history, an achievement no other scuba diving agency can claim. We are committed to our purpose to Seek Adventure-Save The Ocean. PADI strives to create a work environment that respects individual contribution while maintaining a strong team approach for successful execution of business objectives. The executive team believes in a work-life balance that enables employees to meet their personal and family needs with flexible hours and a robust benefits plan. If this job sounds interesting to you and you meet these requirements described above, we'd like to get to know you! To learn more about our company visit us at ************ Applicants must possess the permanent right to work in the United States. PADI/Seek Adventure Save the Ocean California Applicants please note that PADI collects personal information relating to its candidates for employment to manage the recruitment process. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. To view PADI's CCPA Notice please go to https://************/ccpa-notice

Extron is a leading developer and manufacturer of professional AV hardware and software solutions which serve the ever-changing needs of organizations around the world as they strive to better communicate. Each Extron product is carefully engineered to provide best-in-class performance, intuitive operation and exceptional reliability. At Extron, the passion for our products is evidenced by our company culture which encourages innovation and provides opportunities for individual career growth. Our teams develop and release over 100 new products a year and continue to grow our vast patent portfolio. Position Overview: Serving as the initial point of contact for Extron partners and end users needing audio visual sales/technical support via phone, email, and web requests. Performs problem solving support through diagnostic techniques and/or pertinent questions to determine an appropriate solution based on the customer's needs to include Extron product recommendations. Qualified Candidates will have: 2+ years of experience in a helpdesk support environment. Professional, high energy, excellent communication skills (written and verbal). Proven track record of answering high volume calls, providing customer support or inside sales for technology products or electronics. Ability to respond to customer inquiries through troubleshooting techniques in processes and technical product applications. Desire to build customer relationships. Technical, organizational, and logical aptitudes are preferred. Strong attention to detail, highly organized, and computer literate. Ability to work well in a fast-paced professional office environment. Salary Range: $22-23 per hour. Pay may vary depending on experience, qualifications, and other job-related factors.

Call Center Manager - Join Our Growing Team in Orange, CA ***This role requires you to be physically present at our location in Orange, CA*** About Us: At Do It Right Plumbers, we're not just about plumbing; we're about providing exceptional service and creating lasting relationships with our customers. We believe in the power of a positive and professional team environment to drive success. As we expand our operations, we're looking for a Call Center Manager who is passionate about building systems, processes, and teams from the ground up. This dual role combines call center management with marketing strategies, making it vital for our growth and customer satisfaction. What You'll Do: As our Call Center Manager, you'll play a dual role that's vital to our success. You'll be at the helm of developing our call center operations, ensuring we deliver unparalleled service to our customers. But your role doesn't stop there-you'll also act as a Marketing Manager of sorts, integrating marketing strategies into customer interactions to enhance engagement and promote our services. Your role will include: Strategic Development: Spearheading the creation and optimization of our call center's phone systems and processes, setting a solid foundation for scalable growth. Performance Management: Driving our call center's success by ensuring we consistently fill our 3-day Call Board with high-quality appointments, leveraging both outbound and inbound strategies. Team Leadership: Building and leading a dynamic team, overseeing the recruitment, training, and development of call center staff to excel in their roles. Marketing Analytics and Reporting: Combine your expertise in marketing and call center operations to effectively utilize analytics for tracking campaign performance, measuring ROI, and generating actionable insights for ongoing improvement. Talent Development: Actively engaging in talent acquisition and training, ensuring our team is equipped to meet and exceed our service standards. Who You Are: You have at least 5 years of experience in call center management, ideally with a background in building and scaling call center operations. You are adept at navigating fast-paced environments, with a proven ability to adapt to changing priorities and challenges. Your operational knowledge is comprehensive, encompassing KPIs, performance metrics, and the technical aspects of call center software. Tech-savviness is second nature to you, must know Service Titan software. Leadership is your forte, with a track record of developing cohesive teams and fostering a professional, achievement-oriented culture. What We Offer: Competitive salary: $80,000 - $96,000 per year, depending on experience. Comprehensive benefits package including 401(k) with 4% match, dental, health, vision, and life insurance, plus paid time off and holidays. A unique opportunity to play a key role in shaping our call center operations and contributing to our company's growth. Join Us: If you're ready to build something great from the ground up and lead our call center to new heights, we'd love to hear from you. Apply now to become a pivotal part of our team's success story. Only 1 spot available - your opportunity to make a significant impact is here.

Job Responsibilities: 1. Answer calls from customers and answer their questions and solve problems; 2. Provide detailed explanations of products, services and policies so that customers can make informed decisions; 3. Handle customer complaints and find appropriate solutions; 4. Record customer complaints, questions and suggestions for follow-up and service improvement; 5. Provide after-sales service, such as product repair, return and exchange, and product warranty; 6. Assist customers in solving problems in product use and provide technical support; 7. Report and coordinate with relevant departments or superiors as needed. Job Requirements: 1. Experience in call center and telephone customer service, and experience in technical troubleshooting is preferred; 2. Have strong project promotion ability, service awareness, teamwork spirit, responsibility and execution; 3. Able to withstand pressure and passionate about customer service; 4. English is the working language and fluent in English. Location:3610 Placentia Ct. Chino, CA 91710,USA Pay: $3,000.00 - $3,500.00 per month

We are hiring a customer support representative to assist with customer queries and complaints. You will be asked to process orders and escalate various customer matters through several communication channels. Other duties include participating in meetings with the customer service team to discover new communication tactics, as well as maintaining expert knowledge about company products/services to best help customers. Job Description: Provide timely and accurate resolution of customer inquiries and issues via Zendesk ticket system, phone, chat, and email. Assist in maintaining new customer accounts in Insite, OTS Database, and KCGN. Work with internal departments to ensure operational and product quality consistency. Assist in mass emailing tournament stores product and event information. Communicate with the warehouses to manage store tracking information, order cancellations, and return authorizations. Other projects as needed Requirements: High School Diploma Has strong computer and Excel skills Must be detail-oriented Must have excellent verbal and written communication skills Must be able to problem-solve Must be currently authorized to work in the U.S. Computer / Technical Skills / Job Specific Skills: Knowledge of console hardware a plus Zendesk experience a plus In Site experience a plus Internet and Social Media savvy Passionate about videogames or Yu-Gi-Oh! Cards a plus Worked or studied in a multi-cultural company / environment is a plus

Our client, an award-winning wealth management and financial planning practice based in Manhattan Beach, is hiring a Certified Financial Planner Professional to deliver a first class planning and client experience as an advisor. The scope of this client facing role will depend on the experience and expertise level of the candidate. Potential Key Responsibilities (but not limited to): Depending on the expertise and experience of the CFP , the core key responsibilities would be to either: Directly manage a segment of client relationships for the firm OR Work closely with a Senior Private Wealth Advisor as a 2nd chair advisor Meet with existing clients to update their financial plan to remain relevant to their goals and current market/economic environment. Identify new planning opportunities within conversation with existing clients. Collaborate with other team members to build a comprehensive financial plans for new clients in addition to updating plans for existing clients. This includes both working collaboratively with team members, in addition to having your own aligned thinking, to best construct a customized financial plan for a client. Interpret and input client data, understand time-lined goals and synchronize areas of planning into one plan. Plans may address: Investments Retirement Planning Retirement Income Distribution Planning Estate Planning Concepts Life insurance, Disability and Long Term Care insurance analysis Asset/Liability management and cash flow scenarios Tax implications Education Funding Major Purchase Planning Saving Strategies Business Planning Create and/or update investment proposals and insurance illustrations for clients. Ensure the advisors understand planning and investment updates prior to meetings. Potentially get referred to 2nd generation clients or other prospective clients. Ensure all client data is entered and tracked appropriately in CRM. Qualifications: Bachelor's Degree Certified Financial Planner designation Client facing financial advising experience Operates with a caring and collaborative attitude Ability to be in office/on-site 3 days per week. Compensation will be determined by experience and expertise: Base Compensation $80,000 to $175,000

: Protec Arisawa is the global leader in the design and manufacturing of FRP (Fiber Reinforced Plastic) Pressure Vessels for membrane filtration systems. With over 40 years of experience in filament winding, Protec Arisawa is known for high-quality pressure vessels with leading technology. We have three production sites located on three different continents, ensuring a global presence, and providing our customers with reliable solutions. Job Description: The Customer Care Coordinator will be responsible for ensuring customer satisfaction, providing customer support, and enhancing the overall customer experience. Your daily tasks will include answering customer inquiries, resolving issues or complaints, providing product information, and maintaining customer records. You will also play a crucial role in building and maintaining strong relationships with our customers. Duties & Responsibilities: Primarily responsible for the preparation, order entry, follow-up and updating backlog of Sales Orders. Responds to questions on product and component compatibility and pricing with the guidance of internal team as needed. Assists customers with identification of special component requirements based on system application and operating conditions with the guidance of internal team as needed. Reviews all customer orders for accuracy and completeness and releases orders to the Manufacturing Team. Expedites emergency orders for customers and communicates delivery schedule with customers and internal team. Assist with researching/clarifying any questions from customers/internal team pertaining to status of orders. Monitors the life cycle of each order to ensure on-time shipment and confers with cross functional departments. Assumes other duties and responsibilities as required or assigned. Qualifications: Experience in the manufacturing industry, preferably with a technical understanding of FRP Pressure Vessels and Membrane Filtration Systems Customer Satisfaction, Customer Support, and Customer Experience skills Strong phone/email etiquette skills with a strong focus on delivering positive customer experiences Strong problem-solving and conflict resolution abilities Excellent organizational and multitasking abilities Attention to detail and accuracy in performing tasks Ability to follow instructions, work independently and as part of a cross-functional environment both internally and externally Proficient in Microsoft Office 365, Email, One Drive, Teams, SharePoint, Business Central and relevant software tools Ability to provide administrative assistance as needed Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand, walk, sit, drive, talk, hear, use hands to finger, handle and feel, reach with hands and arms, and stoop. Work Environment: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is indoors. The noise level in the work environment ranges from light to moderate.

Why Levin & Nalbandyan, LLP Levin & Nalbandyan, LLP is a prominent Los Angeles law firm that is raising the bar on what it means to be trial lawyers. As trendsetters in the legal space, we pride ourselves on delivering exceptional legal services while fostering a collaborative and inclusive work environment. As a modern-day law firm, we prioritize data-driven strategies and are committed to delivering client-centric solutions. Our mission is clear: to provide unparalleled legal services for our clients and ensure that justice is obtained for those who need our help. Along with our focus on continuous improvement, we offer career advancement opportunities and comprehensive training to support our team members' success. Our law firm is seeking Client Success Representatives to join our growing team. The ideal candidates will take on the responsibility of qualifying leads, creating sales opportunities, conducting discovery with prospective clients, and ensuring that prospective clients become actual clients by presenting our law firm's unrivaled successes and value proposition. Our Client Success Representatives play a crucial role in retaining clients through empathetic communication and efficient coordination. Strong organizational skills, attention to detail, and a customer-centric mindset are essential for success in this role. Your Role and Impact: Develop, maintain, and convert a pipeline of qualified leads Build trust and relationships with prospective clients through empathy and professionalism Present Levin & Nalbandyan, LLP's multi-faceted abilities to obtain the best possible results for prospective clients across our practice areas Develop unique sales and closing strategies to ensure prospective clients receive the best service possible at Levin & Nalbandyan, LLP Cultivate a sales-oriented approach to retain clients Achieve key performance indicators (KPIs) and meet established goals Your Skills and Expertise: A genuine interest in improving your sales and business development skills A passion for helping individuals that have suffered injuries or an injustice by their employer A growth mindset to tackle daily challenges and to support the growth of the Client Success Team and Levin & Nalbandyan, LLP Bilingual proficiency in English and Spanish Outstanding verbal and written communication to conduct high volumes of lead qualification Professionalism and discretion in handling confidential information Coachability, with a willingness to learn and adapt to new systems and processes Adaptability and the ability to improve or develop new systems and processes to propel our growth Why You'll Love Working Here: By joining our team, you are launching your career in client relations and in the legal industry. We want to support you in your new role with: Ample opportunities to grow your career and skills, and mold the client success team with your knowledge and skills Recognition of your great work through bonuses and incentives, and peer-nominated awards Pipeline for growth into case management, operations, and analytics Paid time off to rest and recharge Robust health and benefits packages including an employee mentoring program and on-the-job training Life at Levin & Nalbandyan, LLP: Modern office space Food provided Opportunities for professional growth and development Casual work attire Relaxed atmosphere Supportive and inclusive workplace culture Goal-oriented environment with performance incentives Flexible working hours Safe work environment Lively atmosphere Fun monthly events and activities Language: Spanish (Required) Work Location: In-person Benefits: 401(k) 401(k) 4% Match Dental insurance Health insurance Internet reimbursement Life insurance Paid time off Vision insurance

Join Our Team as a Jaguar Land Rover Service Advisor Are you a customer-focused professional with a passion for luxury automobiles? Jaguar Land Rover Cerritos is seeking a Service Advisor to deliver an exceptional ownership experience for our valued clientele. About the Role As a Service Advisor, you will be the primary point of contact for our customers throughout the service process, ensuring a seamless and personalized experience from start to finish. Your responsibilities will include: ✅ Providing outstanding customer service and building lasting relationships ✅ Managing the service process from initial consultation to vehicle pickup ✅ Handling self-cashiering and loaner vehicle coordination ✅ Facilitating warranty approvals and factory communications ✅ Ensuring active vehicle delivery and proper follow-up post-service What We Offer ✔ A full-time opportunity in a prestigious luxury automotive environment ✔ Competitive compensation and benefits package ✔ A supportive and professional team dedicated to excellence ✔ Career growth potential within a premium dealership If you have superior customer service skills, a passion for the automotive industry, and the ability to manage service operations with precision and care, we want to hear from you! Apply today and become part of the Jaguar Land Rover Cerritos team, where luxury meets service excellence.

Title: Customer Experience Associate, CX2 Reports to: Customer Experience Manager WHO WE ARE Wolf & Shepherd is designed to equip professionals to win in all aspects of their lives through comfortable fashionable footwear. The concept came from the problem professionals face, going to and from work in athletic shoes just to avoid the common discomfort found in a quality dress shoe. As a fast-growing lifestyle brand, we are on a mission to debunk the myth that classically styled shoes can't have modern technology comforts. WHAT WE NEED We are looking for a Customer Experience Associate, CX2 to assist in the all-important responsibilities of caring for our customers' needs, managing partners, building customer loyalty, and representing the brand. This role will be responsible for providing exceptional customer service while maximizing revenue within our sales environment. JOB TYPE This is a full-time, nonexempt position. TASKS & RESPONSIBILITIES Your responsibilities are inclusive of the following but are not limited to: Expertly address questions via phone, email and chat providing answers that are quick and easy to understand Assist Management in policy updates for the department based on current business needs Support the Customer Experience Associates during the department manager's absence Support management in process execution to monitor orders, inventory, return and exchanges Support department in addressing functionality issues and implementing process improvements Engage with customers by email, phone, and chat to answer product questions, resolve ordering issues, or to provide sizing guidance. Adopt the Wolf & Shepherd's voice and tone to convey our brand and personality, and ensure a pleasant customer experience. Collaborate with the Team to streamline our customer service processes and policies to ensure continuous improvement. Communicate customer feedback and insights to Management, to better understand trends and customer preferences. SKILLS & EXPERIENCE Must be highly organized with strong attention to detail. Strong verbal and written communication skills. Ability to maintain a friendly and professional demeanor in a fast paced environment. Must be knowledgeable and adhere to rules and regulations, while maintaining a kind and accommodating attitude. REQUIREMENTS & QUALIFICATIONS Minimum of 3 years of direct customer experience work. Strong knowledge of Excel, Shopify, Zendesk Strong interpersonal and communications skills, and independent work ethic. Excellent time management skills and organizational abilities. A positive, outgoing, high energy and entrepreneurial personality. PERKS & BENEFITS We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, benefits, and a competitive compensation package. Health, vision, and dental benefits program 401(k) plan Paid time off Sick pay Frequent free meals and snacks and company-sponsored gatherings Wolf & Shepherd shoes and more

Are you a highly motivated and experienced leader with a passion for the plumbing industry and a proven track record of driving service excellence? We're partnering with a leading plumbing company near Santa Fe Springs to find a talented and customer-centric Service Manager. In this role, you'll be responsible for overseeing all aspects of the company's service operations, ensuring efficiency, productivity, and exceptional customer satisfaction. This is a unique opportunity to launch and grow a general plumbing service line in addition to the company's established water heater business. If you have a strong understanding of the plumbing industry, exceptional leadership skills, and a commitment to exceeding expectations, we encourage you to apply! Responsibilities: Oversee the daily operations of the service department, ensuring efficient scheduling, dispatching, and completion of service calls for both water heater and general plumbing services. Manage and mentor a team of service technicians, providing guidance, training, and support. Ensure adherence to all safety regulations and quality standards. Monitor customer satisfaction and implement strategies to enhance service delivery. Manage budgets, control costs, and optimize profitability. Collaborate with the Sales Manager and other departments to ensure seamless service operations and achieve shared goals. Resolve customer issues and complaints promptly and professionally. Drive key performance indicators (KPIs) and behaviors to achieve business objectives. Contribute to the growth and expansion of the general plumbing service line. Qualifications: Extensive experience in the plumbing industry, with a focus on water heater service and repair. Proven leadership and management skills. Excellent communication, interpersonal, and customer service skills. Strong problem-solving and decision-making abilities. A Plumbing license is preferred but not required. What We Can Do for You: Competitive Compensation: $92,000 base salary plus a 20-30% bonus potential (approximately $110,000 - $114,000 total earnings with bonus). Benefits: Standard medical insurance. 401k. Company Vehicle: Company-provided vehicle. Bi-weekly pay schedule. Growth Potential: Join a growing company with ambitious expansion plans. Supportive Environment: Benefit from a strong support structure and mentorship from the GM in San Francisco. All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. A pre-employment background check and drug test are required to be considered for this position.

Client in Los Angeles is seeking a Call Center Manager to work onsite Remote or In Office: In Office Hours: M-F 8am-5pm Parking Details: parking is provided Job Title: Call Center Manager Pay: $40/hr - $47/hr Duration: Temp-to-Hire Description: seeking an experienced Call Center Manager to lead and optimize outbound call campaigns. This role will focus on managing dialing strategies, ensuring compliance, monitoring performance, and troubleshooting dialer issues. The ideal candidate will collaborate with sales teams to maximize efficiency and conversion rates. Responsibilities: * Campaign Setup & Configuration: Create and manage outbound dialing campaigns, define call schedules, upload contact lists, and optimize call routing. * Performance Monitoring & Optimization: Monitor campaign metrics, adjust strategies based on performance, and generate reports for stakeholders. * Troubleshooting & Maintenance: Resolve dialer issues, monitor system health, and collaborate with IT for technical support. * Compliance Management: Ensure compliance with telemarketing regulations (e.g., TCPA), implement call scrubbing, and monitor call recordings. * Collaboration: Work with marketing teams to align campaign objectives and communicate performance insights to stakeholders. Requirements: * Strong experience with predictive dialing systems and campaign management. * Proficiency in CRM/telephony system integration. * Ability to analyze data, troubleshoot issues, and optimize campaign performance. * Knowledge of telemarketing regulations (e.g., TCPA). * Strong communication skills and the ability to collaborate cross-functionally. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.