Customer Service Supervisor Jobs in Escondido, CA

Ride1Up is a leading e-commerce company focused on the sale of electric bikes direct to consumer. This is a unique opportunity for a customer support professional to join a fun, fast paced industry while gaining valuable e-commerce operations experience. Please note this is not a remote position and this position also requires experience in the bike industry. The Customer Support Supervisor will report to the Customer Support Manager and will have important customer facing responsibilities. The Supervisor must have bicycle experience and have experience leading and growing e-commerce customer support teams. They will be leading all customer support functions including developing best practices, increasing staff productivity, documenting standard operating procedures, and recruiting new team members in person. Candidates must be able to work in a fast paced work environment which includes high volume emails, Slack messaging, and Zoom calls. The ideal candidate will have the ability to build a team, train staff and develop an engaging team culture. Benefits High demand, high growth industry Complementary electric bike after onboarding period Opportunity to participate in company stock option plan Potential to gain value e-commerce operations experience Roles and Responsibilities Manage customer support functions which include establishing and measuring KPIs, reviewing escalated customer issues, and staff training. Manage 3PL relationships Provide customer support via email and phone utilizing our Customer Support Portal Troubleshoot technical bike issues Recruit, onboard and training customer support staff Build department culture and motivate team members Maintain department KPI's Ad-hoc requests as needed Experience 5+ years of managing high growth customer support departments Ability to problem solve and communicate directly with customers, including de-escalation tactics Experience developing best practices and documenting standard operating procedures (SOPs) Fast typing (50+ WPM) w/ comfort managing high volume email inboxes Experience with Zendesk or similar platforms Experience with e-commerce and WordPress a plus

MUST HAVE REQUIREMENTS Strong knowledge and understanding of Explanation of Benefits (EOB) Extensive experience interfacing with payors Strong understanding of claims eligibility Amazing interpersonal and phone skills MUST be local to San Diego and able to commute daily to Sorrento Valley Hours are Monday through Friday, 7:00 am to 3:30 pm SUMMARY Our client is seeking a motivated and detail-oriented individual to join their team as a Customer Experience Specialist I. This role involves supporting innovative services aimed at transforming care for various medical conditions, including Inflammatory Bowel Disease and autoimmune diseases. The specialist will report directly to the Customer Experience Supervisor and collaborate closely with Billing, Sales, and other departments to achieve commercial and financial objectives. The primary focus will be on delivering exceptional customer service to maintain long-term relationships and ensure customer retention. ESSENTIAL DUTIES AND RESPONSIBILITIES Handle inbound and outbound phone inquiries with efficiency and professionalism. Foster a customer-focused culture across the organization. Resolve client inquiries promptly, ensuring first-contact resolution. Collaborate with internal teams to address customer needs and improve processes. Document case details to support business operations and track progress. Identify and escalate any account-level issues to leadership as needed. Contribute to process improvements to enhance the customer experience. Address escalated inquiries or complaints in a timely manner. Ensure compliance with all relevant policies and standards in customer interactions. Coordinate with field sales to ensure a seamless ordering process for customers. Represent Customer Experience in internal meetings and presentations. Manage multiple tasks and projects simultaneously, while maintaining strong organizational skills and a sense of urgency. QUALIFICATIONS High School Diploma or equivalent required; Bachelor's degree preferred. Minimum of 4 years of experience in customer service or a related field. Proficiency with CRM systems, billing platforms, and Microsoft Office Suite. Excellent communication skills in English; bilingual proficiency is a plus. Strong problem-solving and decision-making skills. Ability to work independently and as part of a team in a fast-paced environment. WORK ENVIRONMENT This position operates primarily in an office environment. The role requires sitting, talking, and hearing on a regular basis. Occasional standing, walking, or lifting up to 25 lbs may be required. Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.

: Protec Arisawa is the global leader in the design and manufacturing of FRP (Fiber Reinforced Plastic) Pressure Vessels for membrane filtration systems. With over 40 years of experience in filament winding, Protec Arisawa is known for high-quality pressure vessels with leading technology. We have three production sites located on three different continents, ensuring a global presence, and providing our customers with reliable solutions. Job Description: The Customer Care Coordinator will be responsible for ensuring customer satisfaction, providing customer support, and enhancing the overall customer experience. Your daily tasks will include answering customer inquiries, resolving issues or complaints, providing product information, and maintaining customer records. You will also play a crucial role in building and maintaining strong relationships with our customers. Duties & Responsibilities: Primarily responsible for the preparation, order entry, follow-up and updating backlog of Sales Orders. Responds to questions on product and component compatibility and pricing with the guidance of internal team as needed. Assists customers with identification of special component requirements based on system application and operating conditions with the guidance of internal team as needed. Reviews all customer orders for accuracy and completeness and releases orders to the Manufacturing Team. Expedites emergency orders for customers and communicates delivery schedule with customers and internal team. Assist with researching/clarifying any questions from customers/internal team pertaining to status of orders. Monitors the life cycle of each order to ensure on-time shipment and confers with cross functional departments. Assumes other duties and responsibilities as required or assigned. Qualifications: Experience in the manufacturing industry, preferably with a technical understanding of FRP Pressure Vessels and Membrane Filtration Systems Customer Satisfaction, Customer Support, and Customer Experience skills Strong phone/email etiquette skills with a strong focus on delivering positive customer experiences Strong problem-solving and conflict resolution abilities Excellent organizational and multitasking abilities Attention to detail and accuracy in performing tasks Ability to follow instructions, work independently and as part of a cross-functional environment both internally and externally Proficient in Microsoft Office 365, Email, One Drive, Teams, SharePoint, Business Central and relevant software tools Ability to provide administrative assistance as needed Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand, walk, sit, drive, talk, hear, use hands to finger, handle and feel, reach with hands and arms, and stoop. Work Environment: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is indoors. The noise level in the work environment ranges from light to moderate.

PADI, the global leader in Ocean Exploration, is searching for a full-time, experienced TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE II in our Rancho Santa Margarita CA offices. PADI offers its employees a unique culture centered around an active lifestyle, fun and hardworking colleagues, interesting work, competitive salary and outstanding benefits. We are an amazing company searching for amazing people to join our team! Hybrid work schedule in Rancho Santa Margarita CA. The Technical Customer Support Representative provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints and comments, and actions taken. Additionally, Technical Customer Support Representative possesses a strong understanding of the organization's products and services and escalates more complex inquiries to a higher-level support team. The Technical Customer Support Rep works under moderate supervision and is gaining or has attained full proficiency in a specific area of discipline. What You Get To Do Technical Expertise: Discover the root cause of the problem and the action required to solve it, whenever possible, using company databases, customer information and collaboration with other departments Engage in real-time troubleshooting while customer is on the telephone and submit a service request to Product & Technology. Follow up call appointment with the customer if the problem cannot be resolved. Negotiate follow up time with the customer and educate the customer if there are other options that can be utilized while we work with our Product & Technology team to address the request. Provide total customer service by answering basic questions about programming over the phone and partnering with Production Excellence point person(s) to resolve the issue as quickly as possible. Partner with Product Teams to complete User SQA testing feedback for product and project development. Promote Quality Customer Experience Provide customer support by asking questions and listening to customers in order to understand needs, requests or problems. Build customer loyalty by placing follow-up calls to internal and external customers after receiving acknowledgment of action taken by other departments to resolve request or issue Keep customers informed about progress through checking status of service requests in customer record system (Zendesk/Salesforce) Provide seamless customer experience through documenting call/email details into the computer system and completing any forms required to request action by other departments Respond to members'/consumers' inquiries concerning eLearning, eCard, online accounts and application status/service Promptly review and coordinate processing of all service requests for all membership levels. Participate in reviewing assigned tasks and apply training in needed areas as it relates to resolution to issues. Implement and maintain appropriate customer service levels by managing assigned workflow, membership/student accounts and handling general consumer issues. Provide prompt follow-up on customer service issues received by phone, email, written and other communication methods. Advise senior personnel or other departments and team members as an advocate for the membership on issues that pertain to Customer Relations when applicable. Assist with work overflow within the Customer Relations Department including processing, filing, image verification, and emails/tickets, etc. Provide daily reports on processes and pledge goals to department management as directed. Must maintain complete confidentiality with regard to information received or heard about former or present employees. What You Will Need To Be Successful: High school diploma or general education degree (GED). Fluency (write, read, speak) French, Spanish or Portuguese a plus. Minimum two to five years customer service and tech support experience Analytical mindset- will need to diagnose problems and consult with Product Team point person to ascertain where problems lie Ability to document issues clearly- reporting bugs, defining resolutions, etc. Ability to use internal and/or external tools to assist with troubleshooting devices compatible with our digital product line PC literacy; working knowledge of word processing and spreadsheet software including MS Word and Excel and PowerPoint (preferred) Knowledge of and sensitivity to multi-cultural issues relating to customer service. Type 75 words per minute. Excellent writing and verbal skills. Excellent organization skills; ability to prioritize work. Detail orientation. Professional attitude and telephone manner. Politically astute. Dedication to customer service and satisfaction. Multitask Listening Skills Phone Skills People Oriented Adaptability Ability to Work Under Pressure Computer Skills Patience Negotiation Positive Attitude Product Knowledge Customer Service Resolving Conflict Founded in 1966, PADI has grown consistently through our 59 years in business, continually raising the bar for the industry we are all so passionate about. We know who we are as a company but never let that hold us back from reinventing ourselves and keeping our mission modern and relevant. One thing that stays consistent is our mission to be “The Way the World Learns to Dive”. PADI has certified over 30 million divers during our history, an achievement no other scuba diving agency can claim. We are committed to our purpose to Seek Adventure-Save The Ocean. PADI strives to create a work environment that respects individual contribution while maintaining a strong team approach for successful execution of business objectives. The executive team believes in a work-life balance that enables employees to meet their personal and family needs with flexible hours and a robust benefits plan. If this job sounds interesting to you and you meet these requirements described above, we'd like to get to know you! To learn more about our company visit us at ************ Applicants must possess the permanent right to work in the United States. PADI/Seek Adventure Save the Ocean California Applicants please note that PADI collects personal information relating to its candidates for employment to manage the recruitment process. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. To view PADI's CCPA Notice please go to https://************/ccpa-notice

Tradeline Supply Company, LLC is a leading fintech credit building platform experiencing significant growth. We are currently seeking candidates to join our small team of elite specialists within our niche industry. We are looking for a tech-savvy extrovert that can identify and solve problems, learn new programs, communicate clearly, be a team player, and maintain a positive attitude. There is no cap on advancement opportunities and we offer significant raises based on performance. To learn more about our company visit our website at *********************** This is not a boiler room / telemarketing type of environment. We are a small team running a high volume website platform selling a credit building product that basically sells itself. Pay: Starting pay is $22.00 per hour. All subsequent raises will be based on skill sets, responsibilities acquired, and performance. Benefits: We also offer health insurance benefits, some paid time off / sick pay, and some paid holidays. Company paid outings, events, happy hours, lunches, etc. are part of our norm. Job Description: The customer service representative (CSR) will be on a fun team of smart individuals all working towards one common goal. This is a fast paced environment and the CSR must be able to learn quickly and independently in order to be able to handle a high volume of inbound phone calls and emails. This role will be more heavily weighted towards the phone support side of the business but will also involve processing orders on the back end of our custom website, emailing customers, and working with the various apps and software that support our web-based business. There are no sales quotas, no commissions, no high pressure sales, and you will not have big ups and downs in your income. Instead, we pay a steady hourly rate that you can count on, provide good customer service by always putting the customer first, help provide clarity on our product, answer questions as best we can, and help point people in the right direction. Job duties will include: Inbound phone sales and customer service (not commission based sales and no quotas) Email responses to sales and customer service inquiries Processing paperwork for new orders, refunds, exchanges, and new contracts Overseeing quality control on contracts, documentation, and accuracy Assisting the management team with various projects Qualities of our ideal candidate: Must be a quick learner and be able to study company material to apply that information in conversations with our customers. Previous sales experience is preferred as this program often needs to be re-sold and the solutions to problems also need to be sold to the customers. Attention to detail on paperwork, contracts, and sensitive data entry Must comply with strict written and verbal guidelines. Exceptional writing skills Able to adapt to working with multiple computer based applications Knowledge in finance, credit and an upbeat enthusiastic sales style is a plus Schedule: We are open Monday through Saturday. 40 hours per week is expected. Candidates must be available for either our opening or closing shifts: Monday - Friday 7am-3:30pm or 9:30am-6pm Or Tuesday - Saturday 8am-4:30pm or 9:30am-6pm

Specialty Consultants (SCI) is partnering with an outstanding property management client to bring in a Service Manager to oversee the maintenance operations at a vibrant garden-style apartment community. Key Responsibilities: Manage general maintenance (HVAC, plumbing, electrical, etc.) and unit turnovers Supervise and support maintenance team, ensuring high morale and team cohesion Respond to emergency repairs and manage work orders efficiently using Yardi Conduct preventive maintenance inspections, safety compliance, and inventory tracking Provide exceptional customer service to residents and vendors What We're Looking For: 5+ years of maintenance experience, 2+ years in a supervisory role Expertise in HVAC, plumbing, electrical systems, and general repairs Strong leadership, problem-solving, and communication skills Ability to manage budgets, supplies, and vendor relationships Why Join? 40% housing discount Annual PTO, including paid holidays and vacation days Cellphone stipend, annual shoe allowance, and more If you have experience in property maintenance, leadership, and a passion for providing top-notch service, this is your opportunity to join a team that rewards excellence.

Do you love chatting with families about their adorable babies all day long? Are you passionate about helping families find solutions for their kids? Tubby Todd Bath Co. is looking for a full-time Customer Service Representative to join our Carlsbad team and support our rapidly growing and fast-paced company. Founded in 2014, Tubby Todd Bath Co. is all about good, clean fun for the whole family. We created Tubby Todd with sensitive-skinned babies in mind, and each product works hard to nourish, hydrate, and gently soothe skin from head to toe. JOB OVERVIEW This Customer Service Representative will interact with customers through email, live chat, social media, and in person at our Carlsbad store front. This role supports our company vision to create connections with millions of families a year by building relationships and exceeding customer expectations. You will be responsible for responding to product related questions, resolving shipping errors, authorizing returns, and assisting customers through the ordering process. This person will need to be available to work in person at our Carlsbad office Monday through Friday and will need to be available for occassional weekend shifts. JOB DUTIES AND RESPONSIBILITIES: Handle an average of ~100 incoming customer messages per day, exceed customer expectations and seek out opportunities to surprise and delight. Demonstrate use of good customer service skills and instinct to problem solve. Help customers navigate our product assortment and find the best fit for their body care needs. Make decisions regarding warranty issues and process returns and refunds accordingly. Process transactions through various e-commerce platforms including Shopify and Stripe. Respond to inquiries regarding the status of orders and reconcile shipping issues. Be enthusiastic and curious about the industry and bring knowledge and experience to your work each day. Be ready and willing to take on special projects and training as assigned, and to complete those projects with thoroughness and accuracy. THE IDEAL CANDIDATE SHOULD HAVE: A minimum of 1-2 years' experience working directly with customers Experience with e-commerce platforms preferred Strong social media skills Solid written and verbal communication skills Ability to multi-task and demonstrate flexibility Strong decision-making skills to handle customer service issues A genuine desire to connect with and help others Willingness to work on Saturday from home Customer Service Representative Job Description The Role: The Customer Service Representative will interact with customers through email, live chat, social media, and in person at our Carlsbad store front. This role supports our company vision to create connections with over 1 million families by building relationships and exceeding customer expectations. You will be responsible for responding to product related questions, resolving shipping errors, authorizing returns, and assisting customers through the ordering process. This person will need to be available to work in person at our Carlsbad office Monday through Friday and will need to be available for occassional weekend shifts. Job Responsibilities: Community: Respond to all customer requests and inquiries within our CRM Platform and our social media channels. Ensure timely and accurate communication while being friendly, personalized, and engaging. Create a warm, fun, and family friendly environment in the Tub Hub. Always welcome guests with a smile! Assist Tub Hub customers with enthusiasm and follow their schedule. Take as much time as they need to answer any questions and help them complete their purchase. Support Tubby Todd events both onsite and remote when scheduling allows. Offer feedback and suggestions to help maintain and improve customer service standards and procedures. Communicate with the team and your manager on trending issues. Always ask for help when needed to resolve complex or challenging customer issues. Partnerships: Support the marketing team with influencer gifting needs. Support social media growth through genuine communication. Respond to all tagged content and messages in our social media community including Instagram, Facebook, and TikTok and log track the shares. Support the marketing team with events onsite and remote as needed. Product: Manage incoming returns/exchanges and document issues as needed. Assist with tracking and reporting any trending product questions and issues. Identify opportunities for product improvements by sharing customer feedback and suggestions. Help maintain inventory at the Tub Hub. Ensure product displays are full and clean. Ensure backstock is organized. Utilize built in macro responses and available FAQs to respond to product questions accurately. Ensure any questions that are unfamiliar or new are run through supervisor channels for compliance with responses. Environment: Help maintain the Tub Hub environment by ensuring office supplies are stocked, kitchen is organized and stocked, bathrooms are checked daily, and garbage is taken away promptly as needed. Help promote a positive and supportive team environment through all communication with the team. Offer feedback when needed to the appropriate supervisors with the goal for improving the Tub Hub for all employees.

Ultimate Staffing Services is actively seeking a dedicated and personable Front Desk Scheduler/Customer Service Representative for a client located in San Marcos, California. This role is crucial as the first point of contact for all customers and students visiting or contacting the school. The position requires a professional who is passionate about delivering exceptional customer service and supporting students in their educational journey. Responsibilities Serve as the first point of contact for all customers and students visiting or contacting the school. Provide student satisfaction by delivering high-quality customer service. Assist students with applications, bonds, DBA's, Corporations, and other related inquiries. Maintain knowledge of all products and services to better serve each student. Maintain student records through the Customer Management System (CMS) and use CMS to track student progress and update student records. Address student and counselor concerns, questions, and conflicts over the phone (inbound and outbound calls) or in person. Provide day-to-day support to the sales staff at the school. Required Work Hours This position requires availability from Monday to Friday. Benefits The role offers competitive compensation with a pay range from $20 to $21 per hour. Additional Details The Front Desk Scheduler/CSR position is an exciting opportunity for individuals who are passionate about education and customer service. The role plays a vital part in ensuring a smooth operation and exceptional experience for students and staff alike. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Tri-City Medical Center has served San Diego County's coastal communities of Carlsbad, Oceanside and Vista, as well as the surrounding region for more than 60 years and is one of the largest employers in North San Diego County. Tri-City is administered by the Tri-City Healthcare District, a California Hospital District. As a full-service acute care public hospital with over 500 physicians practicing in over 60 specialties, Tri-City is vital to the well-being of our community and serves as a healthcare safety net for many of our citizens. The hospital has received a Gold Seal of Approval from the Joint Commission showcasing a commitment to safe and effective patient care for the residents of the community. Tri-City Medical Center prides itself on being the home to leading orthopedic, spine and cardiovascular health services while also specializing in world-class robotic surgery, cancer and emergency care. Tri-City's Emergency Department is there for your loved ones in their time of need and is highly regarded for our heart attack and stroke treatment programs. When minutes matter Tri-City is your source for quality compassionate care close to home. Tri-City partners with over 90 local non-profit and community organizations as part of our COASTAL Commitment initiative. Together we are helping tackle some of our communities' pressing health and social needs. Position Summary: Responsible for the day-to-day operations of Patient Financial Services (PFS) department account receivable for a district hospital business office. This department is comprised of Collectors, Discrepancy Unit, Customer Service and Correspondence Representatives. Demonstrates extraordinary commitment to excellence by adhering to departmental excellence criteria. Major Position Responsibilities: The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner. They should not be considered as a detailed description of all the work requirements of the position. The characteristics of the position and standards of performance may be changed by TCMC with or without prior notice based on the needs of the organization. Maintains a safe, clean working environment, including unit based safety and infection control requirements. Supervises the Patient Financial Services account receivable department. Monitor, manage, and track the accounts receivable, billing and cash collections of Tri-City Medical Center (TCMC) billing office. Identify problems and trends that require action plan and develop and/or recommend an action plan. Maintains and reviews reports that are specific to accounts that may have insurance or denial codes. Reviews edits on electronic transfer of claims to insurance carriers for payment. Monitors contractual payment and patient payment arrangements. Reviews high dollar accounts that have reached stop loss and works with the discrepancy unit to attain the health plan reimbursement. Reconciliation of daily receipts from cashier, reviews accounts for bad debt, outsourcing agency, refunds and credits. Conducts staff meetings and individual or team quality sessions. Coaches staff that require additional education. Supervises and monitors the workflow of the all PFS staff for accuracy and continuity. Demonstrates knowledge of accounts receivable posting and balancing procedures. Must be detailed oriented and demonstrate ability to audit and reconcile cash reports. Demonstrates in-depth knowledge of payment appeals processes. Works closely with staff to maintain in depth knowledge of all functions performed in the department. Responsible for all compliance issues in regards to patient confidentially, health plan and departmental policy and procedures. Processes and reviews all refunds, contractual adjustment and credit balance for accuracy from the PAR or outsource vendors. Ensures accurate account handling in accordance with government, contractual and hospital procedures. Reviews, approves and signs refunds and administrative adjustments up to signature approval. Works collaboratively with Information Systems, Patient Registration, Utilization Management and other internal departments in resolving registration, reimbursement, and collection. Monitors all customer service related functions, proposes related processes improvement changes. Interfaces with operations staff in process improvement activities for the department. Assists the PFS Manager in all aspects of employee training and development. Interviews, selects and recommends applicants for hire. Provides orientation and hands on training to new hires and continuous training of existing staff through staff meetings and training seminars. Responsible that each employee understands and has a clear understanding of the scope of the position. Establishes performance criteria for all staff, which includes measurable performance standards. Conducts periodic performance evaluations. Schedules employees to provide adequate coverage for all holiday, illnesses, and vacations and verify staff time cards for payroll processing. Governmental Responsibilities Ensure staff productivity of 50 plus accounts per day Evaluate reports weekly to identify and assign for resolution within specified time frame: Accounts with payments in government financial class. Accounts greater than $25k Accounts over 60 days Accounts over 365 days Medicare and Medicaid credit balances and bad debts Qualifications: Minimum of 4 years of experience in hospital patient accounting, required. Minimum of 3 year's progressively responsible for staff, including the ability to train, mentor and coach employees in the healthcare industry, required. Experience in working and using Microsoft Word, Excel and Outlook and familiar with a billing and accounts receivable software as it relates to healthcare, required. Must present oral and written communication skills that will effectively have a positive tone and or approach to staff and other TCMC employee's and management, required. Can produce and invite human relations' to the department and to include skills as; listening, conflict resolution, coaching, and team building, required. Must have ability to demonstrate flexibility in response to unexpected change in work volume and hospital staffing needs, required. Process oriented skills with ability to handle multiple projects simultaneously by prioritizing responsibilities and meeting deadlines required, required. Ability to ensure the confidentiality and rights of patient's and/ the confidentiality of hospital and departmental documents required. Demonstrates in-depth knowledge of all third party/government authorization, billing and reimbursement rules and regulations, required. Demonstrates knowledge of accounts receivable posting and balancing procedures, required. Must be detail oriented and demonstrate ability to audit and reconcile cash reports. In-depth knowledge of CPT, HCPCS, DRG, ASC & other coding requirements, required. Education: Bachelors degree from an accredited university or equivalent work or equivalent work experience in a hospital billing and collections, required. Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work. *Salary/Hourly wage range for this position is posted. Actual pay will be determined based on verified experience as well as internal equity. TCHD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with a disability

Responsibilities Manage end-to-end process of onboarding new clients, from straightforward to the most complex; prepare custodial paperwork to facilitate initial account investment, establish accounts with custodian, and reconcile holdings and cost basis on new and transferred accounts Provide superior internal and external client service by anticipating client needs, managing expectations and delivering quality product in a timely manner Provides technical support for the Lead Advisor / Executive Assistants. Responsibilities include data gathering modeling, case design, scenario building, plan development, presentation development, etc. Trains, mentors and assists with other team members' questions Develop skill sets to support additional areas of expertise, including Digital Concierge, technology tools, cost basis expert, financial planning Maintain client accounts, records, and systems in accordance with firm standards Perform daily reconciliation of internal accounting system with custodians Research and resolve client inquiries, including the most complex, in a timely manner Review daily reports and alerts to ensure data integrity Develop and maintain procedures and training materials Educate clients on account services and capabilities, participate in client meetings, including review of account materials for signature and digital concierge Participate in monthly, quarterly, and annual reporting processes Other duties and projects as assigned Qualifications and Requirements BA/BS degree required Minimum two (2) years' work experience in Financial Services; working knowledge of operations in a Registered Investment Adviser (RIA) firm preferred Experience utilizing Charles Schwab Advisor Center, DocuSign, Tamarac, and Salesforce CRM, a plus Excellent written and oral communication skills required, including spelling, grammar, punctuation, and business writing Proficient in all MS Office applications, particularly Word, Excel, and Outlook Professional, personable, tactful, efficient, and self-motivated. Collaborative, creative, team player, and problem-solver. Strong interpersonal skills and sense of teamwork valued. Strong organizational skills, multitasking, accuracy, service-minded, and meticulous adherence to details required. Strong written and verbal communications skills. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Pay Information The pay range for this position is $69,550- $90,325. We are required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. #LI-Onsite

Cetera takes pride in its exceptional resource center team, dedicated to delivering outstanding customer service. Our team members are highly motivated, empathetic, and sincerely passionate about assisting others. They are dedicated to exceeding expectations to ensure our customers stay satisfied and connected. We're looking for individuals who thrive on challenges, show initiative, and are committed to making a positive impact. If you possess these qualities and are eager to join a team dedicated to excellence, we believe you'll thrive in our organization. We're currently seeking a Service Professional to join our team in one of our office locations, as this is a hybrid role. What you will do: Cultivating meaningful connections with advisors, their teams, and clients to foster continuing relationships. Establishing oneself as the primary point of contact for advisors' clients, providing comprehensive guidance throughout their journey, assuming responsibility from inception to successful resolution Proficiently addressing queries regarding brokerage operations, advisory accounts, and direct business, spanning from assisting with new account setup to managing transactions and servicing requirements. Empowering advisors with exceptional support, harnessing innovative technologies to optimize their productivity and achievements. Efficiently utilize our advanced CRM tool to meticulously record and track service requests, ensuring prompt and accurate follow-up. What you will need: Minimum 1 year experience working in a call center environment Minimum 1 year experience working in a financial institution/industry. Skilled in both written and verbal communication, proficient at effectively engaging with diverse audiences in a polite, professional, and influential manner. Embraces flexibility and adapts seamlessly to change in a dynamic and fast-paced environment, thriving on new challenges and opportunities. What is nice to have: Proficiency in utilizing industry-leading tools like Salesforce, Envestnet, NetX360, Docupace, RedTail, and others. Have previous broker-dealer experience Possess a current License; ex: Series 7, 24, 65, 99, etc. Compensation The base annual salary range for this role is $49,000 to $52,000 plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, licensing, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations. About Us What we give you in return: Not many teams can say that they support people's dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including: Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship. Easy access to mental health benefits to meet our team members and their families where they are. 20+ days of paid time off (PTO), paid holidays, 1 paid wellness day and 1 days of paid volunteer time off (VTO) to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities. 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years. Paid parental leave to support all team members with birth, adoption, and foster. Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more. Employee Assistance Program (EAP), LifeLock, Pet Insurance and more. About Cetera Financial Group: Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions. Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology. "Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions, Cetera Financial Specialists, and First Allied Securities. Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law. Agencies please note : this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated. Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.

We are seeking a Regional Field Service Manager to oversee service operations across the Western U.S. This role is ideal for an experienced water heater/boiler technician or a seasoned plumber looking for a new challenge. The position requires strong knowledge of state and national plumbing codes and the ability to manage field service operations while supporting customers and service providers. Responsibilities: Provide technical support and on-site service for water heating systems. Conduct customer site visits to troubleshoot and resolve issues. Train and manage contracted service providers. Ensure compliance with state and national plumbing codes. Work closely with sales, engineering, and quality teams to address product concerns. Handle service-related complaints and resolve warranty claims. Maintain relationships with reps and provide guidance on company policies. Travel extensively across NM, AZ, CA, CO, ID, UT, NV, WY, MT, WA, and OR. Qualifications: 5+ years of experience servicing water heaters/boilers or a strong plumbing background. Knowledge of plumbing codes (state and national regulations). Experience with HVAC, mechanical, and electrical systems is a plus. Trade certifications such as Certified Quality Engineer, EPA608, NATE preferred. Proficiency with Microsoft Office, SalesForce, and SAP. Strong problem-solving and customer service skills. Ability to work independently and manage multiple tasks efficiently. If you're an experienced technician or plumber ready to take the next step into field service management, we want to hear from you! Salary: $100K - $110K + bonus. To apply, please send your resume and cover letter highlighting your relevant experience to Alissa at **********************. Only shortlisted candidates will be contacted. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************** The Company will consider qualified applicants with arrest and conviction records.

The Senior Member Service Representative is responsible for efficiently handling all savings functions, interviewing loan applicants, and disbursing loans in a friendly and professional manner. This position will also remain current on all laws, rules and regulations including Bank Secrecy Act (BSA) and Customer Identification Program (CIP) programs and processes. Essential Duties and Responsibilities: Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to requests for information pertaining to membership, products/services and loans. Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately. Disburse loans as authorized and approved by underwriting and/or Credit Committee. Discuss options available to members for real estate inquiries. Take applications through our mortgage LOS, act as liaison for members to ensure smooth transaction for all phases of loan process up to funding. Maintain accurate dual control logs of applicable negotiable items sold to members. Accept deposits, withdrawals, transfers and loan payments. Handle requests to increase scheduled loan payments. Complete and maintain monthly sales logs and reports. Meet outlined goals and objectives established for cross-sell on new memberships & loan funding. Adhere to outlined error ratios on funded loans and memberships. Meet and maintain established ancillary goals i.e. CBSI, GAP, MRC and Debt Protection. Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E programs. Perform other duties assigned. Position Requirements and Qualifications: High school diploma or equivalent. Minimum of two years' experience in a financial institution with a minimum of one year of new accounts experience. Minimum of one year of experience in consumer lending. Preferred knowledge of mortgage lending practices and policies. Register with the Nationwide Mortgage Licensing System and Registry (NMLS). Will be required to undergo a background check. Registration with the NMLS to be maintained on an annual basis. Must be eligible to become an individual endorsee under the business entity license of Wheelhouse Credit Union held with the California Department of Insurance. Will be required to complete an individual application for insurance and an affidavit of training and knowledge. Professional written and verbal communication skills including excellent grammar and telephone etiquette. Ability to handle people and/or situations with tact, diplomacy, and professionalism. Proficiency with Microsoft Office products, 10 key adding machine and on-line computer core processing system. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union's policy of confidentiality, security, professional conduct and dress Support of Business Development at onsite events and/or Marketing efforts within the community.

Independent contractor position available for skilled psychic readers working for an upscale psychic network. No hold times, yearly increases, and opportunity for growth. All applicants will be tested. Serious inquiries only. Render services from home by phone.

Turn Your Ambition into Income! Join Our Remote Sales Team! Are you an ambitious professional looking for a career that rewards your effort with unlimited earning potential? Our award-winning company, featured in Forbes and named on the Inc. 5000 list for six consecutive years, is growing fast and we want you to be part of our success story! Why You'll Love This Role: Sky's the Limit Earnings: First-year earnings of $100,000+, with top performers exceeding $200,000 annually. Freedom & Flexibility: Work remotely, set your own schedule, and take control of your success. Industry-Leading Support: Comprehensive training, expert mentorship, and cutting-edge tools to help you thrive. Fast-Track to Success: Close deals in as little as 72 hours and see the impact of your work immediately. Your Role as a Customer Success Consultant: Engage with pre-qualified leads and guide them through their options. Conduct virtual sales presentations via Zoom or phone to educate clients. Offer personalized financial solutions, including IULs, annuities, and life insurance. Drive results by effectively managing the full sales process, from lead to commission payout. Who Thrives in This Role? Go-Getters: You're motivated, proactive, and committed to success. Great Communicators: You excel at building relationships and educating clients. Ethical Sales Professionals: Integrity and client-first service are your top priorities. What's in It for You? Expert Training & Mentorship: Get the guidance you need to excel. Uncapped Earning Potential: Your income grows with your effort. Performance-Based Incentives: Enjoy bonuses, rewards, and career advancement opportunities. Don't Wait! Your Future Starts Today! Submit your resume and tell us why you're the perfect fit. If you qualify, we'll schedule an interview. Note: This is a 1099 independent contractor position, commission-based, and available to U.S. candidates only.

Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: * Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. * Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. * Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. * Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring * 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) * Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus * Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: * Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) * Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) * Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm * Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) * Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization * Mastery of statistical analysis concepts and techniques * Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus * Previous consulting experience, including slide writing and analytics * Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise. CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (~30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 (USD) in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested retirement contributions made annually, whether you contribute or not * Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. * To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: * Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. * Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. * Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. * Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring * 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) * Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus * Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: * Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) * Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) * Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm * Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) * Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization * Mastery of statistical analysis concepts and techniques * Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus * Previous consulting experience, including slide writing and analytics * Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise. CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 (USD) in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested retirement contributions made annually, whether you contribute or not * Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. * To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Southwestern Community College District (SWCCD) is committed to meeting the educational goals of its students in an inclusive environment that promotes intellectual growth and develops human potential. We are the leader in equitable education that transforms the lives of students and communities. SWCCD employees are collegial and collaborative. They demonstrate the highest degree of professionalism, integrity and respect when interacting with students, colleagues, leadership and members of the Jaguar community. Our employees actively honor and respect diversity to foster a safe and welcoming community where all are inspired to participate and realize a sense of belonging. Incumbents exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment. Description SUMMARY DESCRIPTION Under general direction, plans, schedules, assigns, and inspects the work of staff responsible for performing the full range of custodial duties related to the care, routine maintenance, and cleaning of all District facilities; ensures that custodial work practices, equipment, and chemical use and storage comply with applicable safety standards; coordinates custodial support for meetings, special events, and classroom moves; assists in the planning of new District construction by recommending standard fixtures and appropriate custodial facilities in order to optimize custodial services for new facilities; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general direction from a classified administrator. Exercises direct and general supervision over custodial staff. CLASS CHARACTERISTICS This is the full supervisory-level class in Custodial Services. Incumbent is responsible for planning, organizing, supervising, reviewing, and evaluating the work of custodial staff either directly or through lead workers. Performance of supervisory-level work requires the use of considerable independent judgment, initiative, and discretion within established guidelines. The incumbent also regularly performs custodial duties during peak workload periods or employee absences. Qualifications EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to completion of the twelfth (12th) grade. AND Five (5) years of increasingly responsible custodial or janitorial experience, INCLUDINGtwo (2) years of lead or supervisory experience, preferably for an organization with multiple locations. * One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement. * If specifically referenced (i.e. degree 'or equivalent'), related experience that is above the minimum requirement may be substituted for education on a year for year basis. * Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services(NACES). A copy of the evaluation must be submitted with online application. LICENSES AND CERTIFICATIONS Possession of and ability to maintain a valid California Driver's License. KNOWLEDGE AND ABILITIES Knowledge of: * Principles and practices of employee supervision, including work planning, assignment, review, and evaluation, discipline, and the training of staff in work methods and procedures. * Principles, practices, methods, equipment, tools, and materials ofcustodial work. * Applicable federal, state, local, and District laws, regulations, ordinances, policies, and procedures relevant to assigned programs, projects, and operations. * Basic principles and practices of budget development, administration, and accountability. * Contemporary issues of inclusion, social justice, diversity, access, and equity as related to higher education. * Safe work practices pertaining to custodial services, includingsafe driving rules and practicesand safe usage of cleaning materials, disinfectants, custodial tools, and equipment. * Modern office practices, procedures, technology, and computer equipment and applications, including word processing, database, and spreadsheet applications. * English usage, spelling, vocabulary, grammar, and punctuation. * Techniques for providing a high level of customer service by effectively interacting with students, staff, faculty, representatives of outside organizations, and members of the public, including individuals of diverse academic, socioeconomic, ethnic, religious, and cultural backgrounds, physical ability, and sexual orientation. Ability to: * Develop and implement goals, objectives, practices, policies, procedures, and work standards for assigned program areas. * Supervise, train, plan, organize, schedule, assign, review, and evaluate the work of staff. * Interpret, apply, explain, and ensure compliance with applicable federal, state, local, and District laws, regulations, ordinances, policies, and procedures. * Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solution. * Perform custodial duties and operate related equipment safely and effectively. * Develop cost estimates for supplies and equipment. * Research, analyze, and evaluate new service delivery methods, procedures, and techniques. * Maintain accurate databases, records, and files. * Effectively manage priorities in complex and diverse operational units. * Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. * Use English effectively to communicate in person, over the telephone, and in writing. * Understand scope of authority in making independent decisions. * Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. JOB DESCRIPTION:Supervisor, Custodial Services Duties ESSENTIAL DUTIES * Plans, organizes, assigns, supervises, and inspects the work of staff in the custodial activities for all District buildingsand facilities;assists in selection and promotion; trains staff in work methods and procedures; provides policy guidance and interpretation to staff; determines staffing needs and recommends staffing levels for assigned activities and projects; sets performance standards and evaluates employees' performance; coaches employees toward improved performance as needed; recommends and implements disciplinary procedures. * Monitors work order requests received, assigns work orders to staff, and closes out orders once completed; coordinates custodial services both on and off District facilities, including moving of furniture and equipment and setting up for meetings and special events; receives complaints from students, faculty, and staff, and resolves them or refers them to appropriate unit, such as Maintenance or Information Technology. * Trains staff in safe work procedures and in the safe operation and use of equipment and supplies; coordinates with safety officer the removal from District facilities of hazardous or infectious material; maintains required Safety Data Sheets (SDS) according to regulations; ensures District adherence to applicable safety standards. * Makes regular or special inspections of custodial tools, equipment, and related items for cleanliness, safety, appearance, operating effectiveness, and needed repair or replacement. * Monitors inventoryand maintainsadequate levels of custodial supplies, equipment, and chemicals. * Administers custodial budget; purchases needed supplies, equipment, and services; develops specifications, identifies vendors, and obtains quotes on custodial equipment, supplies, and chemicals for District facilities. * Provides custodial support in emergency situations as necessary. Supplemental Information SALARY SCHEDULE:SCCDAA - Administrators 8.10 Salary Differentials:Classified Administrators whose normal assignment requires them to work until 7:00 PM or later for at least 75% of their work year will be entitled to one additional range on the salary schedule for the entire year.

The Member Services Supervisor is responsible for executing day-to-day tactics and communication in support of member services operations. The Supervisor operates in accordance with the policies, procedures, and standards established by the YMCA of San Diego County, ensuring proper communication of YMCA cause-driven messages. For information on Y Employee Perks, click on this link: Employee Benefits | YMCA of San Diego County (ymcasd.org) Schedule Branch Location is John A. Davis Family YMCA Interim position expected end date 6/30/2025 Responsibilities Assist Membership Director in the hiring of all member services staff Provide staff development through implementing training and onboarding procedures for part-time and full-time staff as it relates to customer service, membership and program registrations, and front desk operations Provide continuous customer service trainings for all Member Services staff Responsible for supervising all front desk systems and operations ensuring they are efficient and follow Association standards Manager on Duty in the absence of Director level or other Leadership staff Create a professional and effective work environment for member services employees by developing positive, professional relationships with staff Ensure proper department communication processes so members, participants, and staff are provided with accurate facility program and membership information Serve as initial point of contact for membership administration, exceptions, special requests, or issues Handle and resolve member and participant complaints Champion the member experience by overseeing strategy implementation, survey feedback reports Process program enrollment transfers and overrides in TREC when necessary The ability to observe program activities, enforce safety standards, and apply the appropriate policies and procedures Must have visual, physical, and auditory ability to act swiftly in emergency situations Other duties as assigned Qualifications 3+ years' of experience in membership or customer service field Supervision experience preferred