Customer Service Supervisor Jobs in Cartersville, GA

Title - Call Center Customer Service Professional - II Duration - 03 + Months and Possibility Extension Bachelor's degree or Minimum 3 years of customer service experience required * Multiple systems knowledge (ECPD, ACSS, WFM) * Excellent analytical & problem solving skills * Strong interpersonal skills * Excellent organizational and time management skills * Professional verbal and written communication skills * Strong commitment of Quality Assurance * Ability to handle multiple tasks * Proficient in Microsoft Office products (Excel, Word, and PowerPoint) * Knowledge/Experience in a high volume, production environment * Excellent customer focus skills * Business Hours of operation, Monday - Friday 7:00 am - 7:00 pm, subject to change based on business needs.

Leads and coordinates the daily requirements specific to assigned projects from pre-sales activity through execution, shipment and final project closeout. Exercises independent judgment and discretion to maintain project scope and perform within schedule and budget parameters. Develops and strengthens customer relationships and generates after-sales business opportunities. Territory: GA, SC, TN, AL. ESSENTIAL DUTIES AND RESPONSIBILITIES Documents and clarifies project scope, requirements and estimates. Works with stakeholders to develop and maintain the project timeline. Develops responsibility matrix with all stakeholders and cross functional team members. Conducts periodic meetings with stakeholders presenting status and recording open issues. Publishes status and open issues after each periodic meeting. Works with customer and sales to manage change requests to maintain planned margin. Reviews project proposals to develop goals, time frame, budgets, and procedures for accomplishing projects. Analyzes project profitability, develops and manages project budget, and monitors receivables. Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly. Identifies necessary resources and leads assigned team members through project completion. Creates, executes, and adjusts project work plans as needed. Develops and strengthens customer relationship. Manages day-to-day operational aspects and client interaction. Generates after-sales business opportunities. Orders materials related to projects. Creates and maintains job records for each project, including Estimates, Jobs, Sales Orders, and Shippers in ERP/CRM systems. Prepares for engagement reviews and quality assurance procedures. Manages change and problem resolution, identifies opportunities for improvement. Anticipates gaps relative to project scope and timeline. Takes appropriate countermeasures to ensure project scope is achieved. Ensures proper documentation completion (including lessons learned) and storage. Facilitates team and client meetings effectively and mitigates team conflict. Delivers informative, well-organized presentations. Provides periodic status reports to management. Builds a knowledge base of each client's business, organization and objectives. Assists on the pre-sales (definition of scope, clarification of requirements, estimation, quoting, work breakdown and scheduling) effort if required. Travels as needed (domestic and international) depending on the nature of the projects assigned. Oversees and/or coordinates activities of on-site field service personnel. SUPERVISORY RESPONSIBILITIES Oversees the daily activities of on-site field service personnel and provides input regarding employee training opportunities; planning, assigning, and directing work, addressing complaints and resolving problems. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor's degree (B. A.) from four-year college or university and five years of related technical/engineering experience and/or training; or equivalent combination of education and experience. Experience with KUKA Robots is a plus. Agile project management methodology experience is desired. KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.

Our client is seeking a Customer Service Professional to join their team! This role is located in Alpharetta, GA. Support all functions handled in the Business Finance Operations Team (BFO), including RYLs and Retail RYLs and Profile Creation/Updates Complete various transactions utilizing systems including EWI/ECPD, Work Flow Manager (WFM), ACSS, and OneSource Research issues to analyze business situations and provide recommendations incorporating both customer and compliance point of view Navigate in Work Flow Manager (WFM) in relation to all functions of the Business Finance Operations (BFO) Troubleshoot and cross-reference WFM requests based on information provided to ensure resolution Adapt to performance measurements for functions being handled in Business Finance Operations (BFO) Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed Review, research and take action on customer inquiries related to their employer discount program; resolving automation errors, escalation support and auditing functions Interface with BGCO, Sales Team, Information Systems, Marketing, Legal and other Business Partners to ensure compliance with process/procedures Review, research and take action in response to customer inquiries related to employer discount program; which includes resolving automation errors, escalation support, and auditing functions Desired Skills/Experience: Bachelor's degree or 3+ years of customer service experience required Multiple systems knowledge (ECPD, ACSS, WFM) Excellent analytical & problem solving skills Strong interpersonal skills Excellent organizational and time management skills Professional verbal and written communication skills Strong commitment of Quality Assurance Ability to handle multiple tasks Proficient in Microsoft Office products (Excel, Word, and PowerPoint) Knowledge/Experience in a high volume, production environment Excellent customer focus skills Benefits: Medical, Dental, & Vision Insurance Plans 401K offered $16.00 - $24.00 (est. hourly rate)

Customer Success Specialist Contacting business clients proactively to build relationships and walk them through the process of using the company's products or services Maximizing value for customers by ensuring they have the tools and resources they need Developing and improving customer onboarding processes and customer service policies Creating resources for customers that help them fully understand and utilize the products and services Monitoring contract renewal dates and persuading clients to renew those contracts Upselling and cross-selling by recommending additional products or services Gathering data on improving products and services to share with upper management Providing high-level technical and product support

Exciting Associate Account Services Coordinator opportunity with an established firm! must be be able to work onsite as needed in the Alpharetta, GA office Job Title: Associate Account Services Coordinator Job Description: • This position is responsible for providing clerical support to Sales Team as well as our external customers including brokers, consultants, union trusts, health partnerships and clients. • Reviews and responds to member inquiries to determine coverage • Answers basic questions from members or determines route of assistance • Routes proposals to Account Executives; enters data into various databases and logs including ONYX Develops presentations proposals, benefit highlights, contact sheet creation, report generation • Answer questions from brokers, groups, employees. • Light Telephone support. • Open enrollment determination reviews Skills/Experience: • High school diploma or GED Secretarial experience Insurance/dental experience preferred • Detail oriented with problem-solving abilities • Excellent phone skills and customer service skills knowledge and Application of English grammar including composition, editing and proofreading • Ability to type 50 wpm Strong organization, time management and multi-tasking Required Skills: • Has worked in a role that requires high attention to detail • Will determine if a member has coverage or not - a very cut and dry project • Great proofreading skills • Ability to interpret and respond to customer emails • Great organization and communication skills • Strong Microsoft Word, Excel, and PowerPoint skills • Salesforce experience preferred • Medical or Dental Benefits experience preferred.

About Us Caldwell Tree Care specializes in comprehensive tree care services, including pruning, removal, fertilization, and pest management. We are committed to providing exceptional service to our clients while promoting healthy and beautiful landscapes. Our team of certified arborists and experienced technicians are dedicated to safety, quality, and customer satisfaction. Job Summary The Customer Service and Marketing Specialist plays a key role in enhancing customer satisfaction while supporting marketing initiatives. This individual will manage customer inquiries, resolve issues, and ensure a positive customer experience. Additionally, they will assist in executing marketing campaigns, managing social media, tracking data, and analyzing trends to strengthen brand awareness and drive sales. The role also involves maintaining and optimizing the CRM system to improve customer relationship management and marketing effectiveness. Key Responsibilities Customer Service Provide exceptional customer support via phone, email, chat, and social media. Handle and resolve customer inquiries, complaints, and service requests promptly and professionally. Maintain detailed records of customer interactions and transactions. Collaborate with internal teams to resolve complex customer issues and improve service quality. Assist customers with product selection, order processing, and troubleshooting. Monitor customer satisfaction and provide suggestions for improving the customer experience. Serve as the primary contact for client inquiries, ensuring a professional and friendly approach. Marketing & CRM Management Maintain and optimize the CRM system to ensure accurate and up-to-date customer data. Track customer interactions and marketing campaign performance within the CRM system. Analyze CRM data to identify customer trends, preferences, and opportunities for targeted marketing. Assist in executing digital, social media, and email marketing campaigns. Monitor market trends, customer needs, and competitor activity to refine marketing strategies. Support the planning and execution of events, promotions, and product launches. Generate reports on customer behavior, campaign effectiveness, and key performance metrics. Scheduling & Coordination Schedule and coordinate tree care services to ensure timely and efficient job completion. Communicate with field teams to relay job details and special instructions. Monitor the progress of scheduled services and provide updates to clients. Administrative Support Assist in preparing quotes, invoices, and other client-related documents. Maintain accurate and organized records of customer interactions and transactions. Provide general administrative support to the office team as needed. Problem Resolution Address customer concerns and complaints promptly, escalating issues when necessary. Work closely with the management team to improve customer satisfaction and resolve service-related challenges. Qualifications High school diploma or equivalent (additional education or certifications in customer service or administration is a plus). 2+ years of experience in customer service, administrative support, or a similar role, preferably in the service industry. Strong verbal and written communication skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software. Excellent organizational skills and attention to detail. Ability to multitask and thrive in a fast-paced environment. Problem-solving abilities with a customer-first mindset. Experience with CRM software (preferred). Knowledge of or interest in arboriculture or landscaping is a plus but not required.

Our global air lines client is looking for an Event Guest Management contractor on their Events Guest Management Team. The Event Guest Management contractor will be supporting Guest Management Project Leaders on large-scale meetings and events. Overview: This is a 12-month, 40 hours/week contract role with opportunities to extend. Must be ATL-based and open to 3 days/week onsite. Key Experience: Guest Management experience Cvent experience Auditing (checking guest information to ensure accuracy of all details) Very detail oriented, knows basic excel Customer-facing experience Manage shared Inboxes and respond to guest questions Event experience required Open to providing onsite event support as needed ABOUT WRIPPLE: Wripple is the first Agency Services Platform that connects clients with independent talent to create teams that thrive in an on-demand world. Our platform allows clients and talent to achieve speed, flexibility, and control of their projects and business. Our mission is to provide clients, talent, and partners the freedom to do their very best work through a new platform that enables smart team building by matching organizations with proven on-demand digital marketing & experience talent. Wripple is continuously looking for the highest quality independent talent. Our platform provides freelancers with a complete operating system to land verified opportunities and focus on doing great work. Let our Business Development team do the hard work to find qualified blue-chip clients that you get matched with based on your capabilities and the type of work you love to do Take control of how you want to work through Wripple's Talent Dashboard: set your rates and preferences for how & when you want to work; receive online project briefs to determine whether to pursue; update your profile as your situation and skills change Outsource the back office to Wripple, including payment, tax compliance as well as data and insights that help you make decisions for your business There is absolutely no cost to be a member of Wripple. The process is simple. If you have the background for this specific role, please send your resume through the LinkedIn application process. If you are not a direct match for this role, you can be considered for other opportunities by applying here: ************************************** After applying, you'll be invited to interview and if your background is a match for the type of roles we have at Wripple, you'll be approved to join our talent marketplace.

Non-Exempt Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset. Job Summary This person will be responsible for promptly addressing customer inquiries, providing feedback to business units, data entry, and answering questions/concerns in a timely and professional manner. This is an entry level position (1+ years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. Job Location This position will be located at our Corporate office in the Perimeter area of Atlanta, GA. Job Responsibilities Process and support customers' inquiries related to their dedicated market Answer calls and handle email inquiries; providing courteous, timely, and effective customer service Inform customers of the status of their orders, advising them of any changes Comply with company attendance standards Coordinate effectively with transportation, planning, engineering, and sales. Follow up on inquiries for customer issue resolution and product design; process escalations when needed Coordinate with different departments to resolve customer's requests in an effective manner Job Requirements 1+ years Customer Service in an office environment Experience working in manufacturing or logistics is preferred Excellent interpersonal and oral/written communication Comfortable user of Microsoft Excel Detail oriented, with the ability to multi-task Demonstrated ability to work calmly in a fast-paced team environment Willing to be adaptable & flexible in our ever-changing work environment Ability to work hybrid: part-time remote and part-time in office What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability

Pay from $25 to $27 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Customer Service is the heartbeat of Uline! As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on. Hours: Various on-site shifts available. Position Responsibilities Process customer orders and inquiries in a collaborative call center using world-class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High school diploma or equivalent. Bachelor's degree preferred. Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers! Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Best-in-class, clean, modern facilities. First-class fitness center. Beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. Uline is a drug-free workplace. EEO/AA Employer/Vet/Disabled #LI-JW2 #LI-GA001 (#IN-GACS) Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore **************************************************** to learn more!

HSAGP (Hyundai-SK America Green power) Energy LLC. is the temporary corporate name of the joint venture company between Hyundai Motor Group and SK on. The joint venture plans to invest $5 billion to build an EV battery cell plant in Bartow County, Georgia. Hyundai Motor Group and SK On will each hold a 50 percent stake in the joint venture. The new plant created by the two companies is expected to start manufacturing battery cells in the second half of 2025 with an annual production capacity of 35 GWh, enough to support the production of 300,000 EVs a year. The future Bartow County plant in northwest Georgia is strategically located near Hyundai Motor Group's existing and planned U.S. facilities. Hyundai Motor Group broke ground last year on the new Hyundai Motor Group Metaplant America in southeast Georgia to make future Hyundai, Genesis and Kia EVs. The new site also adds to SK On's existing presence in Georgia. In 2022, SK started production of EV batteries at its SK Battery America site in Commerce, Georgia. SK Battery America, a $2.6 billion investment, has an annual capacity of about 22 GWh, enough to support the production of more than 200,000 EVs a year. Join us on the journey of two companies' massive electric vehicle project in Bartow County. Summary: The ERT Supervisor plays a crucial role in responding to workplace emergencies, conducting safety drills, and supporting overall risk reduction efforts in our high-tech industrial setting. This position requires a strong leadership background, proactive safety mindset, strong teamwork, and the ability to perform under pressure. This position reports directly to the ERT Senior Specialist. Key Areas of Responsibility: Emergency Response: React swiftly to medical emergencies, fires, hazardous material spills, and other incidents within the plant. Medical Support: Administer first aid, CPR, and Basic Life Support (BLS) and patient stabilization as needed until emergency medical professionals arrive. Fire & Hazard Control: Assist in fire suppression, hazardous material spill containment, confined space rescue, and plant evacuations. Safety Training: Conduct employee training on emergency response, fire extinguisher use, and hazard recognition. Equipment Inspections: Ensure all emergency response equipment (AED, fire extinguishers, SCBAs, etc.) is functional and properly maintained. Incident Investigation: Assist in documenting and analyzing emergency incidents to improve response protocols. Regulatory Compliance: Ensure compliance with OSHA, NFPA, and company safety standards. Collaboration: Work closely with EHS teams, plant leadership, and external emergency responders to enhance safety strategies. Team Management: The ERT Supervisor will manage a team of up to 10 ERT members. Qualifications: Experience: No less than 10 years of consecutive experience in a metropolitan Fire/EMS Department. No less than 3 years as a front-line supervisor in a metrolpolitan Fire/EMS department or within the military effectly managing/leading a team. (Prior military (with Honorable Discharge) encouraged to apply). Candidates must be of good character, having a history of demonstrating strong integrity and ethical behavior. Certificates: NPQ FF1-2, NPQ Haz-Mat Technician, NPQ Confined Space, NPQ Rope Tech, ICS 188-800. Candidate must be a current licenses State of GA EMT or Paramedic and hold a valid Class E or F State of GA Driver's License. (Candidates that hold Fire Inspector, Life Safety Code, Fire Protection Specialist and any OSHA safety certifications (OSHA 30, OSHA 500, CHST, CHMM, etc.) will be considered first. (OSHA/Safety certificates are not required but are preferred). Education: Associate degree in Fire Science, paramedicine, Emergency Managment, or Occupational Health and Safety from an accredited university. Technical Knowledge: Must have a strong knowledge of team/task management, Fire Tactics, Fire Operations, Hazardous Materials, Technical Rescue and Systems, ICS, Emergency Management, and Fire Suppression Systems. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to regularly stand, walk, sit, talk or hear. The employee is occasionally required to reach with hands and arms to include stoop, kneel, bend or crawl. Ability to lift 50+ pounds at all times ability to work in all environments, as well as IDLH environments and wear full PPE/SCBA (Turnout gear, Level A Haz-Mat Suits) Soft Skills: Strong problem-solving, quick decision-making, as well as solid teamwork skills. This candidate needs to have the ability to effectively and professionally communicate with all levels of individuals both inside and outside of the organization. Physical & Mental Demands Office Environment: Must wear company-provided uniforms. Production Site: Must wear company-provided uniform and PPE including safety shoes, helmet, safety glasses, and portable gas measuring device. Work Environment Usual office environment, production, and construction sites Risks include noise (above 90 dB in compressor room), high temperatures (104-122°F in various rooms), and potential exposure to hazardous materials (e.g., heating medium oil, NMP, water treatment chemicals) We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law .

Job Title: Service Manager Mission: To lead the industry in consistently meeting or exceeding our customers' expectations in the pursuit of profitable growth. Values: To protect our integrity first To promote ingenuity and challenge everything To develop people To pursue excellence SUMMARY: Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers. Leads the department consistent with Vanguard Mission Statement and Core Values.. QUALIFICATIONS: 5+ years in a heavy duty truck dealership in a Assistant Manager or Manager role. ESSENTIAL DUTIES: Include the following. Other duties may be assigned. Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Produces and maintains reports required by GM and Service Director as well as the OE provider. Attends managers meetings and hold regular meetings with department staff. Monitors and controls the performance of the department using appropriate reports, tracking systems, and customer surveys. Strives to maintain a strong culture of harmony and teamwork both interdepartmentally as well as with all other departments. Understands, keeps abreast of, and complies with federal, state, and local regulations such as hazardous waste disposal, OSHA, CSA, Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Accounts for all documents; ensures that none are missing and all are processed correctly. Directs and schedules the activities of all department employees. Facilitates and/or conducts job specific training and sends employees to appropriate training schools as needed. Monitors technicians' daily productivity reports and corresponding payroll records. Monitors and follows up on critical parts orders with the parts manager to ensure availability. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Maintains high-quality service repairs and minimizes comebacks. Maintains a process for periodic spot checks of completed jobs for thoroughness and quality. Ensures department tooling is in safe and working order and meets requirements of new products. Ensures that the work areas and customer lounge are kept clean and safe. Serves as liaison with factory representatives. Ensures that customers' service files are up-to-date and readily available for reference. Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance in accordance with Certified Uptime standards. Prepares pricing guides and maintenance menus for frequent labor operations. Handles customer concerns immediately and according to dealership's guidelines including full responsibility of Customer Experience Management survey platform to ensure the highest level of customer satisfaction. Acts as lead for facility safety meetings. Hold monthly safety meeting and address any pending or potential safety concerns. Maintains a professional appearance. SUPERVISORY RESPONSIBILITIES: Perform formal personnel evaluations for all employees with in Service department. Regularly evaluate strengths and areas of opportunity for staff in Service department. Develop clearly defined training paths and actions plans for each employee. QUALIFICATIONS: 5+ years in a heavy duty truck dealership in a Assistant Manager or Manager role. EDUCATION and/or EXPERIENCE: High School Diploma or equivalent required, Bachelors Degree preferred.

The Customer Service Representative is a key role for Guardian Access Solutions as they are the first point of contact all customers. This role is responsible for delivering exceptional customer support by handling inbound calls, assisting with service ticket entry, and providing support for Accounts Payable and Accounts Receivable tasks. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. ESSENTIAL JOB FUNCTIONS: Answer and manage inbound phone calls from customers in a prompt, courteous and professional manners; making all phone calls the primary priority Document required service needs information in a clear and concise manner on the service ticket Engage in active listening with every customer, asking relevant questions to accurately identify their needs, concerns, or issues. Diagnose and resolve basic service inquiries while assisting with work order modifications as needed. Maintain complete and accurate information from the customer and document into the service ticket for the Service Department Manager Address customer complaints with professionalism, assess the need for de-escalation, and resolve issues effectively to ensure customer satisfaction Responsible for assisting with Accounts Payable; processing invoices, verifying accuracy, purchase orders, ensuring timely payments to vendors, and maintaining proper documentation and compliance Responsible for assisting with Accounts Receivable; generating and issuing invoices, tracking outstanding balances, following up on payments, and managing collections efficiently Consistently provide professional, empathetic, and positive customer interactions to ensure exceptional service. Foster effective teamwork and collaboration, while serving as a liaison between internal technicians and customers Adherence to safety guidelines and policies Exhibits regular and punctual attendance at work and provides appropriate flexibility Other job-related duties as assigned QUALIFICATIONS: 2 - 3 years customer service experience, including inbound and outbound call experience, is required Prior experience in accounting, with a focus on Accounts Receivable and/or Accounts Payable, is required Experience working with general office equipment and a multi-line phone system is required Experience with Microsoft Office Suite and Sage is preferred Previous experience working as a service advisor or in a call center with high call volume is preferred As a condition of employment, employer will conduct a background check and drug screen prior to hire Valid Driver's License with a clean driving record Ability to understand, speak and write English EDUCATION AND CERTIFICATIONS: High School diploma, GED or equivalent BENEFITS: Full Time employees eligible to participate in benefit programs including medical, dental, vision, and voluntary life insurance options. Basic Life/AD&D, Short Term Disability, and Long Term Disability available at no cost to Full Time employees after the benefit waiting period. ADDITIONAL INFORMATION: Compensation Range: hourly, based on experience Position is fully onsite in our Marietta office, with fulltime hours from 7:30am-4:30pm PTO and Holiday pay provided + weekly payroll every Friday PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and interpret directions. The employee frequently is required to use hands or fingers with appropriate dexterity. The employee is required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. WORK ENVIRONMENT: Work is performed in a fast-paced office, attached to a warehouse setting with frequent interruptions. Occasional need to travel to other locations as necessary. OTHER: This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. GUARDIAN ACCESS SOLUTIONS WILL NOT SPONSOR APPLICANTS FOR WORK VISAS FOR THIS ROLE. This job description is not intended to be a comprehensive list of duties or standards of the position. Additional tasks may be assigned and the scope of the job may change as necessitated by business demands. Applicants are advised that false statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Guardian Access Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are actively hiring for a Retail Customer Service Representative position and looking for candidates who can join our team soon! As a Retail Customer Service Representative, you will be the first point of contact between our clients and their target market. In this role, you'll help strengthen customer relationships through outstanding service and face-to-face customer service and sales interactions. Responsibilities: Represent our established clients and their brands with professionalism and top-tier customer service. Engage with existing and potential customers to understand their needs and recommend the best products/services. Maintain in-depth knowledge of company products, promotions, and competitors to assist customers in making informed decisions. Verify customer eligibility for ongoing promotions and services offered by our retail partners. Ensure accuracy in customer information and order processing. Thrive in a fast-paced environment while maintaining a positive and proactive attitude. Requirements: Must be at least 18 years old with a high school diploma or GED (College degree preferred). Current college students pursuing a degree are also welcome to apply if able to work full-time hours. Must be available to work on-site in Atlanta. Basic technical proficiency. Excellent written and verbal communication skills. Highly motivated team player with a strong work ethic. Submit your application today and take the next step in your career with us!

*Date Posted*: 03/13/2025 *Hiring Organization:* Rose International * 479625 *Job Title: *Customer Service Representative - Bilingual Spanish *Work Model: *Hybrid *Shift:* Training Hours: 8:00 AM-4:30 PM MT Nesting Hours: 10:00 AM-6:30 PM EST The Member Service Contact Center (MSCC) operates Monday-Friday 7:00AM-9:00 PM and Saturday and Sunday 8:00AM-7:00PM. *Employment Type: *Temporary *Estimated Duration (In months): *7 *Min Hourly Rate($): *18.00 *Max Hourly Rate($)*: 18.00 *Must Have Skills/Attributes: *Billing, Call Center, Customer Service, Health Insurance, Spanish - Bilingual *Job Description* *Required Education:* • High School Diploma or General Education Development (GED) *Required Qualifications:* • Must be local to the Duluth, GA area • Must be able to pick up equipment from Duluth, GA on 04/30 • Must be Bilingual (Spanish speaking) • Candidate must have call center specific experience, not retail • Minimum two (2) years of customer service experience or member-interacting experience required • Must pass knowledge checks while in training • Strong knowledge of systems used within the MSCC *Preferred Experience:* • Health insurance and Call center experience preferred with Strong Bilingual (Spanish) experience *Schedule Requirements:* • Must be flexible to work weekends and late shift • Must be flexible to work within the hours of operations which are: Monday - Friday 7:00AM - 9:00 PM EST • No time off during first 90 days (training) • Time off after and during holidays is discouraged. *Assessments Required:* • Must pass CSR 1 Assessment *Soft Skills Required:* • Excellent written and verbal communication skills • Demonstrated analytical and problem-solving skills • Ability to read and respond briefly, clearly and effectively • Ability to think critically and problem solve • Manage own work with minimal direction *Major Responsibilities/Essential Functions:* • Available to handle member inquiries regarding: Member Core: Facility Inquiry, Web Support, Promote Client, Order ID Card, Complaint, ID Card Inquiry, Service Review. • Member Advance: Eligibility Inquiry, Benefit Inquiry, General, Complaint, Correspondence Inquiry, Add/Remove Dependent, Service Review, New Member Exp, Internal Regional Request, IVR Defaults. • Medicare (For up to two (2) regions). • Premium Billing Enterprise: Billing Inquiry, Make Payment, Complaint, EFT Inquiry, General, Reinstatement Request, Service Review. • Billing, 1095 Tax Form, SLP\* (escalations to Tier 3). • Represents Health Plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues. • Responds professionally to inquiries from internal/external customers. • Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization''s philosophy of providing extraordinary customer relations and quality service. • Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed. Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery. • Develop a full awareness of the way performance and actions affect members and Member Service. Contact Centers''s (MSCC) performance guarantees (call handling, first call resolution, complaint resolution compliance, member retention, and return contact as warranted). • Consistently supports compliance and the Principles of Responsibility (Client Code of Conduct) by maintains the privacy and confidentiality of information and protects the assets of the organization. • Performs other relevant duties as required. Documents conversations with members according to procedure. • Follows established procedures to meet customer/member needs. • Required to effectively interact with diverse work units and relevant organizational departments. • Has substantial understanding of the assigned skills and applies knowledge and skills to complete a wide range of tasks. • Ability to understand relevant policies, processes and customers. • Assist the department in meeting customer needs and reaching department expectations. • Completes required training and understand how to use tools available to recall necessary information. Additional Schedule Details: • Training: 8:00 AM - 4:30 PM EST • Nesting: 11:30 AM - 8:00 PM EST \* The Member Service Contact Center (MSCC) operates Monday - Friday 7:00AM - 9:00 PM and Saturday and Sunday 8:00AM to 7:00PM. \*\* Candidates must be available to work until 9:30PM and weekends. *\*\*Only those lawfully authorized to work in the designated country associated with the position will be considered.\*\** *\*\*Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.\*\** *Benefits:* *For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.* *California Pay Equity:* *For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.* *Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.* *If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.* *Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).* #UNI Job Types: Full-time, Temporary Pay: $18.00 per hour Benefits: * 401(k) matching * Dental insurance * Health insurance * Vision insurance Shift: * Day shift Application Question(s): * Do you have Call center/Customer service background? * Do you have Healthcare background? * Are you living within 30 miles of Duluth GA? * Are you authorized to work on Rose International's W2 without sponsorship? Education: * High school or equivalent (Required) Experience: * call center: 2 years (Required) * customer service: 2 years (Required) Language: * Spanish (Required) * Bilingual (Required) Ability to Commute: * Duluth, GA 30096 (Required) Work Location: In person

Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: * Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. * Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. * Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. * Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring * 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) * Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus * Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: * Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) * Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) * Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm * Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) * Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization * Mastery of statistical analysis concepts and techniques * Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus * Previous consulting experience, including slide writing and analytics * Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise. CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (~30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 (USD) in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested retirement contributions made annually, whether you contribute or not * Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. * To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

We are currently hiring for a Global Technology Services Manager. The position is onsite at our Atlanta facility (Duluth, Georgia). Function The Global Technology Services Manager will manage the Global Technology Services team against agreed service level agreements and/or other set criteria which could exist across various divisions in a region or named accounts. Key Responsibilities * Manage a team of (remote) technical support engineers and ensure that agreed targets are met and appropriate qualitative standards achieved. * Develop and implement robust processes to ensure that a high-quality service is provided to both internal and external customers. * Prepare related reports for management to monitor costs, revenue, or related metrics. * Implement methodologies to improve first call resolution. * Ensure processes are adequately executed. * Guide team members towards a customer-centric approach. * Design and develop an enhanced reporting structure which ensures the early identification of product faults and ensures minimum risk to the business. * Analyze technical support desk activity and make recommendations for increased organizational efficiency and effectiveness. * Handle escalation of service issues from customers, service partners or internal contacts. * Organize assistance from other parts of the organization. * Ensure customer communication and define all required actions to regain customer confidence and satisfaction. * Interface with Field Service Team, R&D, and product management, as well as Sales & Marketing, in order to ensure timely resolving of customer problems. * Implement staffing and scheduling models to ensure guaranteed coverage to the business. * Ensure that regular training and appraisals are provided to staff to ensure that each member of the team is able to provide the best level of customer support. * Provide regular performance coaching of staff to ensure highest levels of performance for the team. * Participate in svc related improvement projects or becomes specialist in a certain domain Education: * Bachelors, Masters degree, or equivalent experience Experience: * Min 5 years experience in service environment * Minimum 2 years experience as a people manager required Competencies: * Good technical basis and product knowledge * Independent with excellent communication skills dealing with customers and other (internal) stakeholders * Aptitude for critical thinking and improvement suggestions Are you excited to dive into a new challenge? Don't hesitate to apply! Nearest Major Market: Atlanta

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Customer Insights Consultant Location: Atlanta, GA About the role: The Customer Insights Consultant will play a pivotal role in supporting or client's product team by uncovering actionable insights that drive innovation, product evolution, and targeted marketing strategies. This role will be instrumental in identifying new opportunities within the ‘beyond connectivity' space and shaping the future of our client's product offerings. The ideal candidate will possess a strong background in quantitative market research and a passion for understanding customer needs and preferences. What you will be doing: Conduct Research and Analysis: Design and execute customer quantitative research studies to uncover customer insights relating to the product / experience enhancements, emerging technologies, evolving consumer behaviors, and market trends relating to the clients product portfolio. Collaborate with User Researchers: Work in tandem with UX researchers to blend market and user research results to tell holistic stories about our customers and advocate for their needs to stakeholders. Identify New Opportunities: Analyze research findings to identify potential new product and service opportunities, as well as areas for enhancing existing offerings. Inform Product Development and Marketing: Collaborate with product teams to translate research insights into actionable recommendations for product development, feature enhancements, and marketing strategies. Present Findings Effectively: Communicate research findings in a compelling and persuasive manner, using data visualization and storytelling techniques. Champion the Customer: Advocate for the customer's perspective, ensuring their needs and preferences are considered in decision-making. What you need to be great in this role: 7+ years of experience in quantitative market research, having worked at a research agency and/or within a corporate research department, with a proven track record of designing and executing custom research studies. Significant experience in designing custom research for and conducting quantitative market/survey research with consumer audiences. Ability to independently translate business needs and objectives into the appropriate research design and actionable insights. Managed agency vendor relationships, including scoping, budgeting, data quality, and timeliness. Strong analytical and data interpretation skills. Strong communication skills with the ability to translate complex concepts into actionable insights for non-technical stakeholders. Ability to work independently and as part of a team. Experience in the telecommunications or technology industry. An advanced degree in Market Research, Social Sciences (e.g., Psychology, Sociology, etc.) or Business (e.g., economics, MBA, etc.) or a certification in Market Research (UGA, etc.) Analyzed data from multiple sources and provided insights and recommendations tailored to different functions and levels. At the time of this posting, the base salary for this position may range from $120,000.00 to $135,000.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER's total compensation package. Req ID: 11856 #LI-midsenior #LI-FD1 Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what's possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro-inclusive and anti-racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Full-Time - On site Serenity is at the forefront of healthcare technology, offering groundbreaking treatments like TMS and Ketamine to help patients overcome mental health challenges. Our mission is to provide hope and healing through innovative, evidence-based approaches. We are seeking a dedicated Customer Service Supervisor to lead our team in delivering exceptional support to those in need. As a Customer Service Supervisor at Serenity, you will play a crucial role in guiding and supporting our team of Customer Service Representatives. Your leadership will ensure that our patients receive the highest standard of care and compassion as they navigate their healing journey. If you are a patient, dependable leader with a passion for problem-solving and empathy, this is the role for you. Trigger Warning: This role involves working with patients who may be experiencing severe mental health challenges, including trauma and suicidal thoughts. Support and sensitivity are crucial. Responsibilities Supervise, mentor, and train Customer Service Representatives, Monitor team performance, manage workflows, and handle escalated patient issues to maintain operational efficiency and compliance. Assist with complex patient interactions, coordinating with clinics to ensure seamless patient care and satisfaction. Work closely with other departments to ensure cohesive and effective patient support and service delivery. Qualifications High School Diploma/GED required A minimum of 1-2 years of experience in a supervisor role, call center preferred. Strong leadership and team management skills Excellent verbal and written communication skills, with a strong patient-first mindset. Skilled in de-escalation techniques Problem-solving abilities and a passion for making a meaningful difference. Benefits Accelerated career growth opportunities with clear advancement pathways. Comprehensive insurance benefits (Medical, Dental, Vision) and 401K. 10 PTO days and 10 holidays annually. Employee access to Serenity's cutting-edge treatment options. Join Us If you are ready to lead a team that makes a significant impact on patients' lives and are committed to excellence in customer service, apply today to become a Customer Service Supervisor at Serenity. Together, we can make a difference.

Join Our Team at Peachtree Orthopedics and Help Others "Get Better" At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better." Our Culture Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for five consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment. Why Choose Peachtree Orthopedics? At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary: Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization. Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions. Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients. Your Impactful Role Responsible for leading our customer support operation and managing a high-performing customer service team. Includes patient billing questions, patient balances, statements, and collection accounts. Develop and execute customer service strategies that align with company goals and enhance customer satisfaction. Lead, mentor, and inspire a team of patient service representatives. Establish performance metrics, monitor KPIs, and drive continuous improvement. Implement best practices and innovative solutions to improve customer support processes. Effectively resolve escalated patient billing issues with the highest quality of customer service. Analyze customer feedback and data to identify trends and areas for improvement. Drive initiatives to enhance customer retention and loyalty. Oversee self-pay AR and aged accounts collections process. Prepares and submits daily productive reports as required. Analytical and critical thinking skills required. Ability to perform duties under minimal supervision. Completes annual compliance and regulatory requirements as applicable. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Supervisory Responsibilities Management and oversight of remote customer service team. Qualifications High school diploma or general education degree (GED) required. Minimum 5 years of medical billing and account follow up experience preferred. Knowledge of ICD-10, CPT, HCPCS and the use of modifiers preferred. Familiar with CMS 1500/UB04 claim form completion, knowledge of Medicare, Managed care and commercial insurance products and plans. Knowledge of physician billing and /or collections. Typing speed 55 wpm and the ability to use a calculator. Certificates, Licenses, Registrations None required Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and to talk or hear. The employee is occasionally required to stand, walk; and stoop, kneel, crouch, or crawl. These duties could require the ability to lift files, open file cabinets and bend or stand as necessary. The employee must occasionally lift and/or move up to 30 pounds. The employee will operate a keyboard, calculator, telephone, copy machine, computer and other office equipment as necessary. Specific vision abilities required by this job include close vision. It is necessary to view and type on computer screens for long periods of time and to work in an environment which can be very stressful. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Must be able to deal with aggressive, hostile and sometimes irrational behavior of patients and family members and have the ability to respond to all patients in a calm and professional manner.