Customer Service Supervisor Jobs in Brookhaven, NY

As the VP of Client Experience, you excel at the below core competencies Relationship Building: Can build immediate rapport, even when facing difficult or tense situations. Adaptability: Skilled in adapting their approach and demeanor in real time to match the shifting demands of different situations. Manages Complexity: Can make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Accountability: Establishes clear responsibilities and processes for monitoring work and measuring results. The impact you'll make Build and maintain strong strategic relationships with key decision makers and become a trusted advisor to clients by effectively understanding their business needs and advocating for them across our organization. Develop and execute comprehensive strategies to achieve proactive positive client relationships and drive growth. Lead, motivate, and mentor the client success team, fostering a high-performance culture and ensuring individuals exceed client expectations and experience. Drive customer adoption of the company's offerings by providing training, resources, and support to maximize product/service utilization. Conduct regular, timely check-ins with clients to ensure they are satisfied, and their needs are being met. Provide reports and updates to the executive and leadership team, offering insights, recommendations, and opportunities to proactively make changes to improve our client relationships. Ensure alignment between customer success and the broader organizational strategy, driving a customer - centric culture. Collaborate with cross-functional teams, including Product, Project and Development to ensure seamless service delivery, client onboarding, and problem resolution. Collaborate with Sales, Product, Development, etc. on strategic initiatives and client requests, including influencing roadmap for product enhancements. Set clear expectations and objectives for help desk and support managers, aligned with company goals and customer satisfaction. Facilitate collaboration between help desk and support teams, ensuring consistent and cohesive service delivery across all customer touchpoints. What you will bring Bachelor's Degree in Business or a related field preferred 8+ years of relevant leadership experience in customer success or related function 5+ years' experience building relationships with executives with company level decision making authority 5+ years' experience with B2B Software companies Experience working within the retail industry highly preferred Proven problem-solving and decision-making skills, with the ability to think strategically and find innovative solutions. Bias towards action and comfortable with ambiguity; motivated to solve complex problems with a creative, can-do mindset

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Provide service covera ge for a FA/PWA/team including: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money movement transactions at the request of the client and/or FA/PWA/team Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit) Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA/team Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance) Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team Supporting the FAs / PWAs / teams' marketing strategy (e.g., website maintenance) Assist FAs / PWAs/ teams in delivering against their business plan and client service model Remaining current on all policies, procedures, and new platforms Participating in firm initiatives (e. g., training or education programs) , special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed) Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) Maintaining travel itineraries, preparing expense reports and managing the reimbursement process Assisting with general in-office support functions such as copying, filing and scanning documentation Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience High School Diploma/Equivalency College degree preferred Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Two or more years of industry experience preferred Knowledge/Skills Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts Detail orientated with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) Exceptional writing, interpersonal and client service skills Strong time management skills Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Adaptable and ability to multitask Goal oriented, self-motivated and results driven Reports To: Business Service Officer Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

We are looking for a highly organized, enthusiastic, and driven Customer Service Representative to join our growing team. In this role, you will help build on our foundation of concierge swimming pool service, ensuring exceptional customer experiences and measurable growth. Working across multiple divisions and with our field team, the ideal candidate is a confident self-starter with strong sales and service skills, excellent communication, and a collaborative mindset. This role involves managing relationships with some of our most distinguished clients. You'll have access to a wealth of industry expertise, cutting-edge communication tools, and a trusted reputation built over decades. Experience in the swimming pool industry is preferred, but candidates with a strong understanding of trades and a passion for service are encouraged to apply. Key Responsibilities: Handle inbound calls from service customers and field technicians. Build and maintain strong customer relationships while identifying ways to exceed expectations. Collaborate with the Service team and field technicians to uphold our high service standards. Proactively identify repair and maintenance needs to ensure seamless summer and winter seasons. Negotiate contracts while maintaining industry-leading renewal rates. Prepare estimates for repairs, upgrades, and third-party services, ensuring timely execution and quality control. Contribute to the team's success by sharing expertise in sales and account management. Work with the finance team to ensure timely payments and manage receivables. Track key performance indicators (KPIs) to measure effectiveness and impact. Qualifications: Proven experience in sales, account management, or customer service, preferably in the swimming pool industry. Exceptional organizational and communication skills. Bachelor's degree or relevant certification preferred. Proficiency in Microsoft Office and ability to type 40+ wpm. A proactive, customer-focused attitude with a flexible approach. Schedule: Full-time Monday-Friday, with seasonal Saturday availability Compensation & Benefits: Salary: $60,000-$70,000 (based on experience, education, and qualifications) Potential for bonuses or additional compensation Comprehensive health insurance (medical, dental, vision) 401(k) plan Paid time off (PTO) and holidays Professional development opportunities Full company-wide closure during Christmas week

Client Services Associate Job Description: Operations and Administrative for a successful financial planning team. Opportunity for long-term growth and success. Key Responsibilities: Complete and process client applications efficiently. Provide excellent service to existing clients. Communicate effectively with financial advisors and service centers. Maintain clear and professional communication with both existing and new clients. Required Skills and Qualifications: Strong interpersonal skills with the ability to build and maintain relationships. Proficiency in Microsoft Outlook and general understanding of Microsoft Office Suite. Experience with Salesforce is a plus, but not mandatory. Excellent organizational and multitasking abilities. Preferred Attributes: Personable and adaptable in a dynamic work environment. Detail-oriented with a focus on accuracy and efficiency. Team player mentality and attitude. Benefits: Work alongside a family oriented and supportive team. Opportunities for professional development and career advancement. Additional benefits will be discussed during interview.

At Point Wealth Management, our purpose is clear: "With the guidance of our team, our clients can make decisions that are aligned with what they value most. As our firm delivers on this promise, our team gets to live lives they are proud of, do work that excites and challenges them, and serve their clients, their families and their communities in powerful ways." We are an experienced Wealth Management team serving high net worth individuals, business owners, and families. Our clients value our relationship-oriented approach that enables them to make educated decisions with efficiency and confidence. Our office is in Melville, NY. Role Overview: We're seeking a motivated and detail-oriented Insurance Client Service Specialist to join our growing team. This role is crucial in supporting our advisors and ensuring smooth operations for our clients. At Point Wealth Management, we believe in nurturing talent and providing opportunities for growth. As our Client Service Specialist, you'll have the chance to expand your skills, learn about wealth management, and potentially advance your career within our supportive team environment. We utilize modern financial technology and encourage innovation in our processes. You'll have the opportunity to interact with high-net-worth clients, contribute to our client education initiatives, and play a crucial role in delivering exceptional client experiences. Key Responsibilities: Facilitate the onboarding process for new clients, ensuring all insurance-related illustrations and documentation are completed accurately and efficiently. Assist in the underwriting process by gathering necessary documentation, scheduling medical exams, coordinating with underwriters, and ensuring all requirements are met. Serve as a primary contact for clients via phone, email and in-person; providing updates on policy statuses, addressing inquiries, and offering solutions to any issues that arise. Manage the full lifecycle of insurance policies, including applications, renewals, modifications, and cancellations, ensuring all actions are documented and compliant. Monitor and track late payments, communicate with clients to resolve issues, and work to ensure timely payments and policy continuity. Reach out to clients to schedule needed appointments for advisors. Maintain organized and accurate records of all insurance-related documents, ensuring compliance with industry regulations and internal standards. Work closely with internal teams, including financial advisors and underwriters, to align insurance operations with overall wealth management strategies. Stay current with industry regulations, ensure adherence to compliance standards, and generate reports for internal use and client presentations. Qualifications and Skills: Previous experience in insurance operations, underwriting, or a similar role within financial services is a plus. Bachelor's degree in finance, business, or related field (or equivalent work experience) New York Life & Health Insurance License (preferred) Strong proficiency in Microsoft Office suite Excellent communication skills, with the ability to explain complex insurance concepts to clients Detail-oriented approach, coupled with a talent for seeing the big picture in wealth management Commitment to continuous learning and professional development in the insurance field What We Offer: Full-time, in-office position (9:00 am - 5:00 pm, Monday-Friday) Competitive base salary Performance-based bonus (eligible after 3 months) 401(k) with company match Comprehensive health, dental, and vision insurance Group long-term disability insurance Paid time off Professional development opportunities and significant potential for growth Exposure to various aspects of the financial services industry Collaborative team environment with regular team-building activities Work-life balance and a culture that values your ideas and contributions How to Apply: Please visit our website (******************** to learn more about our team. Qualified candidates should submit their resume and a brief cover letter explaining why they're excited about this opportunity. Join us in our mission to provide outstanding wealth management services while growing professionally in a dynamic and rewarding environment. Point Wealth Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

A leading alternative asset manager with a diverse portfolio and a dynamic, inclusive culture that fosters an environment of continuous growth and collaboration is looking for an RFP Specialist to join their team. Role: The RFP team plays a vital role within our Reporting function, supporting sales, client services, and ongoing due diligence efforts. This position is primarily responsible for collaborating with the Business Development and Product teams while coordinating with subject matter experts across the organization to craft comprehensive responses to RFP and DDQ requests for both prospective and existing clients. Office Policy: Hybrid - 3 days in-office, 2 days remote. The ideal candidate will have 3-5 years of RFP/DDQ experience within the financial services industry. Responsibilities: Ensure the accuracy of RFP and DDQ content by collaborating with stakeholder teams across the firm. Manage and track all active RFPs and DDQs, escalating to senior management if deadlines are at risk. Address and complete all RFP and DDQ requests proactively, ensuring thorough documentation. Maintain and update high-quality content for RFPs, DDQs, and other business needs by coordinating with various teams. Leverage AI tools to implement strategic process improvements. Job ID #43876

The Vendor Relations Specialist is responsible for supporting vendors across the 1-800-FLOWERS.COM,INC. family of brands. This includes responding and actioning all vendor emails as they pertain to normal daily business as well as communicating any changes to inventory management, SOP or any other pre-established process. Estimated Breakdown of Responsibilities: Vendor Management (30%) Completion of Order Moves / Rejections (15%) Review and Approve Ship Test and Box-Fitting for New Products (10%) Mystery Shops; Ordering Compiling Report and Reconciling Sample Account Statements (10%) Review and Distribute CSI Data (10%) Report and Action: Beginning of Day Report (10%) Track and Report % of Scrap Inventory at Cross Dock Locations (5%) Compile and Distribute Fulfillment Resource Guides (5%) Cross Trained To Back Up VR Team (5%) Requirements: Associates degree acceptable, Bachelor's degree preferred Proficiency in Microsoft Office (Word, Outlook, Excel) SAAS experience a plus The expected hourly rate for this position is $24.00. The actual compensation will be determined by experience and other factors permitted by the law. California residents - please see our California Privacy Rights Notice for Job Applicants

Who are we looking for in an Entry Level Customer Service Sales Manager? Does a fast-paced career in customer service and sales training with an innovative and thriving industry leader sound interesting to you? If so, read on! We are seeking motivated and competitive Entry Level Customer Service & Sales Managers to join our team. If you are looking for a career path in customer service, sales, opportunities for travel, high-level training, lots of face-time, competitive earning potential, and growth, this is the career for you! What does the Entry Level Customer Service & Sales Manager do? Along with a group of other professionals early in their customer service & sales career, you will go through an exciting and extensive training program at our corporate headquarters. Our Entry Level Customer Service & Sales Managers participate in team-building activities, sales ride-along, product knowledge assessments, professional presentations, and much more. If you have customer service skills, a strong work ethic, and a desire to succeed, we give you everything else you will need to be successful in the field during the training program! Entry Level Customer Service & Sales Manager Position Overview: As an Entry Level Customer Service & Sales Manager, you will have the opportunity to learn about the corporate world and have the chance to achieve financial success while receiving extensive training. Entry Level Customer Service & Sales Managers have the ability to gain trust and provide a high level of customer service to their customers. As an Entry Level Customer Service & Sales Manager, you will be driven by daily, weekly, and monthly sales goals while maintaining a weekly pipeline. The position provides you with an opportunity for developmental training and learning about promotional analysis as well as working alongside management to analyze territory, pricing, and campaign proposals for potential clients. What's required for the Entry Level Customer Service & Sales Manager? Excellent communication and interpersonal skills Professional demeanor Self-motivated and results-oriented personality Ability to be organized and multi-task Receive training and apply information learned People just like YOU! Competencies: Execute Action Plan Influence Others Build Customer Satisfaction Initiate Action Adaptability Student and Training Mentality #LI-Onsite

Customer Service - Operations - New Accounts/Transition Associate Would you like to have an impact on the future growth and profitability of a competitively strong financial services firm? At American Portfolios, we operate in a team-based environment, made up of diverse associates who are passionate, innovative and focused. We're proud of our history, stability and proven track record of success. American Portfolios has made the Inc. 5000 list of fastest-growing, privately-held firms in the U.S. year after year, was awarded the Broker/Dealer of the Year* by Investment Advisor magazine, and named one of the best companies to work for by the New York State Society for Human Resources Management and the Best Companies Group. Sound like a company you'd like to join? American Portfolios (AP) has an immediate need for a business services specialist. In this role, you will reports directly to the business services supervisor, for whom you will serve as backup in the new accounts and transitions areas of the business services department. You will be responsible for tracking Salesforce tickets, as well as auditing and acting as a liaison for AP's newly-affiliated advisors. This role will require you to support the business services department in the processing, review and interactive completion of New Account Forms (NAFs) and new account information for both hardcopy forms and through the firm's main operating system, STARS. You will also conduct homeland security checks for new clients, scan all incoming hardcopy NAFs, opens brokerage accounts through STARS, and provide support and training to affiliated financial advisors in the field on STARS. Responsibilities Serve as a one-stop-shop liaison service for newly affiliated financial advisors Assist in the coordination and implementation of candidates transferring to AP by creating spreadsheets to transfer affiliated advisors' books of business Produce and collate transfer and any account opening paperwork Process, prepare and follow up on all account transfers and incoming change of broker/dealer (B/D) requests, branch address change requests, advisor account change requests and termination of advisors in back office systems Follow up on all outgoing requests Create affiliated advisors' identification numbers and enter them into back office systems Maintain management company contact listings Act as a liaison for new advisors and the firm's business services trainer Operate within the company's core operational new accounts platform and other key technology programs, including Pershing's NetX360 and Albridge Review all new account information for completion and accuracy Input and review New Account Forms (NAFs) in the firm's main operating system, STARS Utilize the STARS Business Processing Module (BPM) to blotter transactions when necessary Process requests in STARS to open brokerage accounts and managed accounts through AP's clearing firm Upload managed accounts to Pershing's Managed Investments System Create requests for Info Direct and Advent Feeds for managed accounts Create tickets through Salesforce ticketing system to assist affiliated financial advisors with any questions or inquires Coordinate team projects when necessary Job Requirements Detail oriented with excellent communications, customer service and organizational skills Ability to multi-task and keep up with industry demands Proficiency in Microsoft Excel, Outlook and Word Education and Experience Bachelor's degree One year of experience in a business setting Limitations and Disclaimer The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. American Portfolios provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at will” basis. *Based on a poll of registered representatives conducted by Investment Advisor magazine. Broker/dealers rated highest by their representatives are awarded “Broker/Dealer (B/D) of the Year.”

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum! Job Summary The Manager of Base Management Customer Engagement will play a crucial role in implementing programs designed to enhance customer lifetime value (LTV) through effective product management and engagement initiatives. This position will focus on supporting the go-to-market (GTM) strategy for Video Conversion, ensuring that Optimum meets its annual objectives. Responsibilities * Assist in the development and execution of Base Management programs aimed at improving customer LTV through effective product management and engagement strategies. * Collaborate with cross-functional teams to support the execution of the GTM strategy for Video Conversion, ensuring alignment with corporate goals. * Contribute to designing and implementing engagement programs that strengthen customer relationships, increase product adoption, and improve overall satisfaction. * Help create and oversee customer referral programs that encourage existing customers to refer new users, boosting customer acquisition and brand loyalty. * Assist in implementing effective onboarding strategies to provide new customers with a seamless experience, facilitating early engagement and long-term retention. * Help manage the Mover program, ensuring customers who relocate have a smooth transition and continue to engage with Optimum's offerings. * Contribute to establishing metrics for evaluating the effectiveness of Base Management programs, utilizing data analytics to inform strategies and improvements. * Work closely with teams in Product, Marketing, Sales, and Customer Care to ensure alignment and contribute to the success of customer engagement initiatives. Qualifications * Minimum of 5 years of experience in customer engagement, product management, or related fields, with a demonstrated ability to enhance customer lifetime value. * Bachelor's degree required; advanced degree preferred. * Solid understanding of the telecommunications or subscription service industries, with insights into customer behavior and market trends. * Strong analytical skills, with the ability to interpret data and develop actionable strategies. * Proven experience collaborating with cross-functional teams and managing projects from conception to execution. * Excellent communication and interpersonal skills, with the ability to influence stakeholders effectively. * Strategic thinker with a results-oriented approach, capable of developing and executing plans while addressing immediate challenges. * Experience in developing onboarding and referral programs that drive engagement and retention. * Ability to thrive in a fast-paced environment, efficiently managing multiple priorities and deadlines. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $102,816.00 - $146,880.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity. Nearest Major Market: Brooklyn Nearest Secondary Market: New York City

Basic Skills Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understanding the implications of new information for both current and future problem-solving and decision-making. Social Skills Actively looking for ways to help people. Persuading others to change their minds or behavior. Being aware of others' reactions and understanding why they react as they do. Adjusting actions in relation to others' actions. Bringing others together and trying to reconcile differences. Complex Problem Solving Skills Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Technical Skills Watching gauges, dials, or other indicators to make sure a machine is working properly. Analyzing needs and product requirements to create a design. Writing computer programs for various purposes. Generating or adapting equipment and technology to serve user needs. Conducting tests and inspections of products, services, or processes to evaluate quality or performance. System Skills Considering the relative costs and benefits of potential actions to choose the most appropriate one. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management Skills Managing one's own time and the time of others. Motivating, developing, and directing people as they work, identifying the best people for the job. Determining how money will be spent to get the work done, and accounting for these expenditures. Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Desktop Computer Skills Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs. Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations. Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest. Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail). Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs. Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents Task Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Work Activities Getting Information obtain information from individuals Interacting With Computers use computers to enter, access or retrieve data Communicating with Persons Outside Organization interview customers write business correspondence Communicating with Supervisors, Peers, or Subordinates Establishing and Maintaining Interpersonal Relationships Making Decisions and Solving Problems make decisions Updating and Using Relevant Knowledge use knowledge of investigation techniques use knowledge of written communication in sales work use telephone communication techniques Processing Information examine financial documents to verify issue calculate rates for organization's products or services detect discrepancies on records or reports Resolving Conflicts and Negotiating with Others resolve customer or public complaints Organizing, Planning, and Prioritizing Work

Under the supervision of the Chief Operating Officer oversees day-to-day operations for Addabbo's call center. Coordinates administrative functions for the call center and serves as a surrogate Operator when needed. RESPONSIBILITIES: 1. The Call Center Supervisor serves as a key team member working with the Chief Operation Officer to provide excellent customer service for the Speedy and Courteous processing of Addabbo's incoming telephone calls( internal and external) 2. Serves as a liaison between the health center and the clinic patients. In particular addresses patient complaints and concerns, regarding telephone issues, referring patients to the appropriate departments as necessary. 3. Investigates calls flow, and waiting times to ensure that the patient experience operates smoothly. 4. Coordinates appointment reminders calls. 5. Monitors administrative compliance regarding all policies and procedures to ensure that the call center staff operates according to the organizations regulations and guidelines. 6. Provides thorough orientation for new operators and continual training for existing operators regarding their job function. 7. Prepare and issue work schedules, deadlines, and duty assignments for the call center staff. 8. Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. 9. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. 10. Evaluates the performance of the operators and prepares performance reviews for the Chief Operating Officer for final approval. 11. Conducts regular monthly meetings of the call center personnel to review policy and procedure, promote team work and address all employee suggestions and concerns. 12. Coordinate activities with other supervisory personnel or with other work units or departments. 13. Reports immediately to the Chief Operating Officer about unresolved operational problems when help is needed. Also reports on the general functioning of the call center. 14. Supports the medical personnel to implement the redesign model of health care service delivery. 15. Monitors department supplies and handles all requests for new supplies when necessary. 16. Every two weeks, prepares time cards for administrative call center staff under his/her supervision for the Payroll Department. 17. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. 18. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. 19. Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. 20. May be required to perform other duties as assigned or when necessary. If such work becomes a permanent and regular part of the job, a new description will be prepared MINIMUM QUALIFICATIONS: * Bachelor's degree from an accredited college or university with a major in Communications, office Management/Administration, Customer service Management or related field * Minimum of Three (3) years of recent Telephone operator/Customer service experience * Minimum of one(1) year supervisor experience * Proficient in Microsoft Word and Excel. * Excellent customer service/communication skills and attention to details. * Ability to effectively manage a team of workers and work with a diverse group of people. * Strong-interpersonal and communication skills. * Solid organizational skills and an ability to oversee multiple projects effectively and efficiently. * Creative problem solving, facilitation, collaboration and coordination skills.

BDC / Internet Manager / - Automotive Dealership An Established Nissan Dealership is looking for a experienced professional BDC Manager to join our team. Exceptional experience in customer service and to assist in building and representing the store and brand. We provide a highly competitive compensation plan that includes a base, plus commission and bonus pay, along with the security of being a part of an award winning brand. This role is responsible for selecting, training, coaching, developing and retaining the very best Internet Sales Representatives for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while satisfying every customer along the way. Internet Sales Manager is responsible for executing the daily activities of the internet sales process. Most importantly, this includes overseeing all responses to potential buyers through digital media, and managing consistent customer follow-up/appointments. The successful candidate must be fully versed in digital media, and all associated tools, including high phone skills, email, text (SMS), social media and CRM tools. Lead by setting a clear vision while engaging and motivating the team to achieve performance expectations and establish best practice processes. Direct the management of our online reputation, social media, digital marketing efforts and website administration and manage all CRM, email marketing for Service and Sales that result in increased traffic, conversion and profit. Oversee Internet / BDC departmental processes, software and vendors; including websites and lead providers to generate internet leads and sales. Responsible for all Digital Marketing efforts, SEO/SEM/VSEO BDC Manager - Job Responsibilities: Hire, coach, train, counsel and monitor the performance of business development representatives in order to assure top performance Work alongside Executive and department managers to develop appointment setting strategies Develop and execute outbound internet and phone campaigns. Maintain daily, weekly, and monthly sales and service forecasts Achieve the sales and customer satisfaction objective set by management Develop campaigns with management for BDC department Action-oriented and results-driven Demonstrated ability to recruit, train, mentor and motivate a team BDC Manager - Requirements: Minimum 2 years of experience in outbound marketing management, or ready to move from supervisory position into a department manager role Automotive sales experience is a PLUS Superior leadership skills Ability to stay confident in high stress/high activity times Available Benefits Medical, Vision and Dental Plan 401(k) Paid Vacation life Insurance Employee Discounts Bonus Plan

We're in need of a Associate Account Manager/Customer Service Representative! You'll work directly with customers to help manage/service their policies while learning how to manage a commercial lines book of business. The Associate Account Manager/Customer Service Representative Will: Handle the processing of new policies and renewals for customers. Offer quotes and facilitate the sale of new personal lines insurance policies. Assist with the preparation and issuance of personal insurance policies, including endorsements, evidence of insurance, and other related documents. Proactively identify and evaluate customer needs, delivering tailored and effective solutions. Accurately process payments and submit insurance premiums in a timely manner. Provide friendly and efficient support to customers through phone, email, and various communication channels. The Associate Account Manager/Customer Service Representative Background: Previous experience as a Customer Service Representative. Previous independent insurance experience required Experience working in commercial lines Experience using ams360, EPIC or similar AMS RRC is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Package Details Annual Bonus Holiday Pay and PTO Medical, Dental, Vision 401K Commuter & Child Care FSA Pet Insurance Employee Assistance Program (EAP)

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

REPORTS TO: Director of Clinical Services DEPARTMENT: Clinical Services SCHEDULE: Full-Time / Hybrid $1,000 Hiring Incentive AGENCY BACKGROUND: MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island through innovative treatments and life-changing interventions. We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, MercyFirst serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures, and develop their full potential. PROGRAM BACKGROUND: The children/youth in these specialized group homes have experienced serious trauma, often including physical and emotional abuse, neglect, and abandonment. With only a few children/youth in our group homes, we give individual attention and focus on providing a wide array of intense services, clinical therapies, and appropriate reaction opportunities in a home-like setting where they can thrive. Our goals are to help our children/youth heal from the past while learning the skills needed for their future. We provide 24/7 care for the children/youth in these programs. POSITION SUMMARY: Under the supervision of the Director of Clinical Services, the Supervisor of Clinical Services will ensure that clients in the MercyFirst residential settings across Long Island receive appropriate clinical services and that these services are appropriately documented. REQUIRED QUALIFICATIONS: Licensed clinician, including but not limited to Licensed Master of Social Work, Licensed Mental Health Counselor or Licensed Creative Arts Therapist Valid NYS Driver's License with a satisfactory driving record. Three years' related experience in clinical services for children and families. Proficiency in MS Word, Excel, Access, Outlook. Experience.

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. 2. Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new moveins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. * The hourly range for this position is $36.00 - $38.00 #LI-OO1 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. Are you ready to make your next career move to join our team and manage your own local service operations as our Service Supervisor for KONE Trumbull, CT? In your professional experience - has implementing and monitoring safety guidelines been your top priority for you and your team? Do you take pride in providing learning opportunities for your team? Are you successful in effectively managing a schedule and your team's overall performance? Are you able to collaborate with all levels of the organization to achieve business goals? Do you have an appetite for learning and leveraging new technologies? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our Service Supervisor, you will successfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results. You will bring 2+ years of relevant maintenance expertise as well as supervisory experience ideally leading a union represented workforce to our KONE family and an appetite for learning an exciting and new field. You will use the knowledge gained when obtaining your associates' degree in a related field or additional years of experience. We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation : • We value your authentic self • Diversity, equity and inclusion is embedded in our strategy and values • Collaborative, creative and supportive work environment • Passionate about safety, quality and innovation • We care about the communities where we live and work Some of our many benefits include: • Competitive salary • Flexible work schedule • Opportunities to learn and grow • Matching 401K • Comprehensive health and wellness plans for the entire family • Paid holidays and paid time off Come share your passion and energy to make a positive impact at KONE for our customers and your career! *Beware of Recruitment Scams* We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #LI-TG1 The hiring range for this role is $116,700.00 - 160,500.00. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on ********************

Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Pay: $22 - $22.75 / hour we are a food market where you make the difference At Wegmans, we're on a mission to help people live healthier, better lives through exceptional food. So, when you bring your authentic self and your passion for people to Wegmans, you're joining a team of difference-makers. Our promise to our customers is simple: Every Day You Get Our Best. And because it all starts with you, we'll make sure you have the support you need to grow personally, express your individuality, and create change in your community. how you'll make the difference Bring your passion for people, and we'll give you the resources you need to enhance your leadership skills and grow your career! Joining Wegmans as a Team Leader puts you right at the center of a people-first, dynamic environment that's always moving, growing, and innovating. Through one-on-one mentoring and participation in developmental events, you'll gain a deep understanding of our operations and business measures along with the values that set us apart. You'll find so many opportunities to grow in various areas of the store, including our Service, Merchandising, Perishable, and Culinary departments. what will you do? Manage employee performance and growth by providing resources, training, feedback, and development opportunities Provide incredible customer service to both customers and your team of employees Help solve operational challenges while maintaining open communication with managers Coordinate activities and prioritize tasks to ensure your team runs efficiently Required Qualifications 1 or more years of work experience or a college degree Computer Skills Preferred Qualifications Experience leading a team Enthusiasm for and knowledge of relevant products Ability to quickly learn and adapt to new situations and subject matters At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans. Whether through premium pay for working overtime, on Sundays or on recognized holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone. And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. Comprehensive benefits* Paid time off (PTO) to help you balance your personal and work life Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday Health care benefits that provide a high level of coverage at a low cost to you Retirement plan with both a profit-sharing and 401(k) match A generous scholarship program to help employees meet their educational goals LiveWell Employee & Family program to support your emotional, work-life and financial wellness Exclusive discounts on electronics, entertainment, gym memberships, travel and more! And more! ***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position. For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.