Front End Supervisor (Full Time Hourly) - Balducci's Scarsdale, NY
Customer Service Supervisor Job 31 miles from Brentwood
Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Supports the Front End Manager in overseeing duties of Front End Clerks, Courtesy Clerks, and Customer Service Clerks. Assists with overseeing the completion of daily cash, balancing, reconciliation and payroll reports, while supporting store sales and overall operating plan.
DUTIES ANDRESPONSIBILITIES:
Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Company's philosophy of personalized service.
Provides fast, friendly, courteous and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques. Serve as overflow cashier as necessary.
Directs and supervises front end activities including: monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise. Ensure front end is operational and that it projects a positive image.
Handles and is accountable for cash flow and controls including: safe transactions, issues and pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling procedures. Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other emergencies.
Trains front end and courtesy clerks and monitors their compliance.
Responsible for achievement of budget goals for labor, cash variation, check expense and supplies.
Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety.
Enforces dress and grooming standards for all employees.
Responsible for compliance to company policies, procedures and applications in the Front End.
Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
Other necessary and required duties as directed or required.
PHYSICAL AND GENERAL REQUIREMENTS:
Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure.
Ability to deal with the public and project a positive image.
Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
Ability to stand or walk for long periods of time. Ability to move quickly.
Ability to operate and troubleshoot PCs and check stand equipment such as printers, scales, public announcement equipment, scanners, and cash registers.
Knowledge of interviewing techniques, basic employment law, computer software and the analytical ability to handle administrative details such as planning and scheduling.
Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions.
A good understanding of Company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activity.
Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
Ability to present a positive image to the public.
Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
Knowledge of basic mathematics and weights and measures.
WORK ENVIRONMENT:
Working conditions consist of a temperature controlled store environment. Occasional exposure to outdoor environment with varying temperatures.
Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.
The pay for this position is between $18 - $20 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, and qualifications.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.
Albertsons Companies EOE
Customer Experience Team Leader
Customer Service Supervisor Job 25 miles from Brentwood
Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Pay: $22 - $22.75 / hour
we are a food market where you make the difference
At Wegmans, we're on a mission to help people live healthier, better lives through exceptional food. So, when you bring your authentic self and your passion for people to Wegmans, you're joining a team of difference-makers. Our promise to our customers is simple: Every Day You Get Our Best. And because it all starts with you, we'll make sure you have the support you need to grow personally, express your individuality, and create change in your community.
how you'll make the difference
Bring your passion for people, and we'll give you the resources you need to enhance your leadership skills and grow your career! Joining Wegmans as a Team Leader puts you right at the center of a people-first, dynamic environment that's always moving, growing, and innovating. Through one-on-one mentoring and participation in developmental events, you'll gain a deep understanding of our operations and business measures along with the values that set us apart. You'll find so many opportunities to grow in various areas of the store, including our Service, Merchandising, Perishable, and Culinary departments.
what will you do?
Manage employee performance and growth by providing resources, training, feedback, and development opportunities
Provide incredible customer service to both customers and your team of employees
Help solve operational challenges while maintaining open communication with managers
Coordinate activities and prioritize tasks to ensure your team runs efficiently
Required Qualifications
1 or more years of work experience or a college degree
Computer Skills
Preferred Qualifications
Experience leading a team
Enthusiasm for and knowledge of relevant products
Ability to quickly learn and adapt to new situations and subject matters
At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.
Whether through premium pay for working overtime, on Sundays or on recognized holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone.
And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department.
Comprehensive benefits*
Paid time off (PTO) to help you balance your personal and work life
Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
Health care benefits that provide a high level of coverage at a low cost to you
Retirement plan with both a profit-sharing and 401(k) match
A generous scholarship program to help employees meet their educational goals
LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Exclusive discounts on electronics, entertainment, gym memberships, travel and more!
And more!
***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.
For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
Head of Customer Service
Customer Service Supervisor Job 37 miles from Brentwood
ZARA IS LOOKING FOR HEAD OF CUSTOMER SERVICE BASED IN NEW YORK.
Started in 1975 in Spain, ZARA today is an internationally known fashion retailer represented in over 88 countries around the world. Our company requires professionalism, imagination, high energy and team spirit. ZARA will give you the means to excel. ZARA will put you into the heart of the action and the heart of its growth.
HEAD OF CUSTOMER SERVICE
Based in our NYC Corporate Office (not remote)
Key Responsibilities
Operations
Management of all aspect of Zara USA Customer Service Department
Business visits to the core Call Centers
Zara USA Customer Service Team management Level 2 (task delegation, feedback, recruit, motivate, mentor, performance evaluation etc.)
Being a main point of contact for Corporate Customer Service Department (HQ)
Regular meetings with Customer Service Operations Lead in order to follow up on call centers performance & feedback
Data analysis, Providing insights to the different corporate teams ( transport, logistics, etc. ) of pre- and post-sales services for both the online business and physical stores one.
Analyze the reasons of customers' contacts based on feedback provided by Customer Service Operations Lead
Supervision of order monitoring processes to be able to solve any possible incidence before it affects the customer
Payment and refund status monitoring, to avoid negative impacts on the customer
Act as final point of escalation for team for complex customer issues
Control resources and utilize assets to achieve qualitative and quantitative targets
Quality & KPIS
Review of productivities, ratios, and other KPIs
Daily review with Customer Service Operations Lead to follow up on call center service reports (SLAs of all channels, completion
of tasks, Quality and others.)
Reporting of weekly, monthly and yearly results
Financial, Legal Aspects & Others
Adhere to and manage the approved budget
Revision of monthly and yearly forecasts (information to be provided by Customer Service Operations Lead
Billing control & follow up
Relations and negotiation with suppliers
Revision and renewal of contracts
Launches of new countries: Suppliers, Toll free, and hiring agents
Develop service procedures, policies and standards
Web content revision
Organization of special events like sales and special promotions
Personal Profile
7+ years of experience in CS related position (preferable in retail sector)
3+ years of experience in management position (including team management)
Degree in customer service-related area (Translation and Interpretation degree, Public Relations or Marketing degree)
Good Communication and negotiation skills
Creativity, ability to think strategically and come up with different, better ideas
Strong leadership skills
Positive attitude, problem solver
High level of proactivity and autonomy
Organizational and analytical skills, comfortable managing data
Team player and enjoy working with/in a team
Extremely organized
Politeness, tact and diplomacy, when dealing with difficult situations
Proficient use in MS Office/Excel and quick comprehension of new programs.
Knowledgeable about digital and E-commerce /Social Media
Based in the Corporate office
Availability to travel and work full time
Fluent spoken and written English. Spanish will be valued positively
Annual compensation range: $133,000 - $157,667 + discretionary annual bonus
* Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.
Zara USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.
JOIN US NOW!
EOE/DFW
Head of Client Experience
Customer Service Supervisor Job 12 miles from Brentwood
As the VP of Client Experience, you excel at the below core competencies
Relationship Building: Can build immediate rapport, even when facing difficult or tense situations.
Adaptability: Skilled in adapting their approach and demeanor in real time to match the shifting demands of different situations.
Manages Complexity: Can make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Accountability: Establishes clear responsibilities and processes for monitoring work and measuring results.
The impact you'll make
Build and maintain strong strategic relationships with key decision makers and become a trusted advisor to clients by effectively understanding their business needs and advocating for them across our organization.
Develop and execute comprehensive strategies to achieve proactive positive client relationships and drive growth.
Lead, motivate, and mentor the client success team, fostering a high-performance culture and ensuring individuals exceed client expectations and experience.
Drive customer adoption of the company's offerings by providing training, resources, and support to maximize product/service utilization.
Conduct regular, timely check-ins with clients to ensure they are satisfied, and their needs are being met.
Provide reports and updates to the executive and leadership team, offering insights, recommendations, and opportunities to proactively make changes to improve our client relationships.
Ensure alignment between customer success and the broader organizational strategy, driving a customer - centric culture.
Collaborate with cross-functional teams, including Product, Project and Development to ensure seamless service delivery, client onboarding, and problem resolution.
Collaborate with Sales, Product, Development, etc. on strategic initiatives and client requests, including influencing roadmap for product enhancements.
Set clear expectations and objectives for help desk and support managers, aligned with company goals and customer satisfaction.
Facilitate collaboration between help desk and support teams, ensuring consistent and cohesive service delivery across all customer touchpoints.
What you will bring
Bachelor's Degree in Business or a related field preferred
8+ years of relevant leadership experience in customer success or related function
5+ years' experience building relationships with executives with company level decision making authority
5+ years' experience with B2B Software companies
Experience working within the retail industry highly preferred
Proven problem-solving and decision-making skills, with the ability to think strategically and find innovative solutions.
Bias towards action and comfortable with ambiguity; motivated to solve complex problems with a creative, can-do mindset
DTC Customer Experience Manager
Customer Service Supervisor Job 37 miles from Brentwood
EllaOla is a premium family wellness brand based in New York City. We developed our products with a team of Harvard dermatologists and pediatricians to create a luxurious science-first, plant-based wellness collection offering the safest and most effective for the whole family. Featured in Harper Bazaar, Glamour, Forbes, Town & Country and Marie Claire and sold in Nordstrom, Macy's, Bloomingdales and Babylist.
Role Description
We are seeking a Customer Experience Manager to ensure outstanding support at every step of the customer journey. In this role, you'll streamline processes, handle inquiries, and collaborate with other teams to enhance the quality and efficiency of our service.
Key Responsibilities:
Create and implement a robust customer experience strategy aligned with the company's mission, brand values, and business goals, ensuring a customer-first culture throughout the organization.
Lead initiatives to enhance customer satisfaction, retention rates, and lifetime value across all channels.
Use customer feedback, analytics, and market research to identify trends and address pain points, delivering actionable insights that improve the customer experience.
Ensure timely and effective resolution of customer inquiries and issues
Serve as the voice of the customer within the organization, ensuring that customer insights are integrated into product development, marketing campaigns, and operational strategies.
Design and execute initiatives to gather customer feedback through surveys, reviews, and social media monitoring.
Identify and implement creative solutions and technologies to elevate the customer experience.
Qualifications
5+ years in customer experience, customer success, or related roles, ideally within the CPG or wellness industry.
Proven track record of developing and executing customer experience strategies
Deep commitment to health, wellness, and continuous learning, with a customer-first mindset.
Exceptional interpersonal and communication skills
In-depth understanding of customer journey mapping, customer satisfaction metrics, and customer support.
Data-driven mindset with the ability to translate insights into actionable strategies
Manager, Paid Social - Pharma Experience
Customer Service Supervisor Job 37 miles from Brentwood
KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn ‘action' into ‘outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3 and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at ****************
Position Summary
Who you are: A passionate and driven paid social professional, you excel at translating the digital strategy set at the senior level into daily tactical execution. You're ready to challenge the norm to produce world-class paid social campaigns for high profile brands and take pride in your ability to clearly articulate the outcomes of the tactics and the strategy to the client as the day-to-day client lead. You thrive in a multi-functional role and enjoy training and coaching team members to ensure flawless tactical execution.
Responsibilities
· Responsibilities will be across social media platforms such as Facebook, Instagram, Pinterest, SnapChat, Twitter, LinkedIn, TikTok and Reddit
· Responsible for overseeing Paid Social Senior Specialists, Specialists and Associates on the team and owning their career development
· Developing and overseeing optimizing, and maintaining paid social campaigns for clients, including coordination of assets between creative agencies and budget management
· Developing, executing, and testing across campaign variables that create client-specific insight and feed future successions of testing
· Maintaining and optimizing client campaigns to improve overall performance against pre-determined benchmarks on an ongoing basis
· Understanding client goals and how to maximize those measures of success through tactical strategies and technologies
· Brainstorming and researching new first to market ideas including new betas and opportunities with our partners.
· Strong familiarity with 3rd-party tracking vendors and integrating with social platforms
Required Skills & Experience
· Substantial experience in account management, planning, and/or performance media experience
· Strong working understanding of the Paid Social platforms, including major players and supporting technology Facebook Ad Manager, Twitter Ads, etc.
· Demonstrable experience working with multiple partners, on enterprise level paid social media accounts with diverse budget levels and objectives
· Proven ability to understand high-level client goals and how they translate into paid media strategy when applied via online technologies
· Ability to effectively communicate processes and tactics to clients, peers, and junior members of the team
· Excellent written and verbal communication skills
· KINESSO does not require candidates to have a college degree
Desired Skills & Experience
· Agency experience strongly preferred
· Detail and process oriented, with the ability to multitask and prioritize tasks based on client objectives
· Time management skills
We See You
At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.
We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.
We See You at IPG Mediabrands.
Wage and Benefits
We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days.
We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award.
The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.
Employment Transparency
It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.
Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.
For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email accommodation@mbww.com.
About IPG Mediabrands
IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world's most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at ***********************
Customer Relationship Specialist
Customer Service Supervisor Job 37 miles from Brentwood
Enhance Connections: Customer Relationship Specialist Wanted!
Are you skilled at building strong relationships and ensuring customer satisfaction?
We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.
Responsibilities
Develop and maintain strong relationships with key clients and customers
Serve as the main point of contact for customer inquiries
Identify opportunities to upsell and cross-sell products or services
Coordinate with internal teams to fulfill customer needs
Participate in team workshops and career development initiatives
Monitor customer satisfaction and implement improvement strategies
Qualifications
Excellent communication and interpersonal skills
Proven ability to build and maintain professional relationships
Strong problem-solving and negotiation abilities
Proficiency in CRM software and MS Office Suite
Bachelor's degree in Business, Marketing, or related field
Previous experience in customer relations or account management
Benefits
Career advancement and professional development programs
Collaborative team environment focused on customer success
Access to workshops and continuous learning opportunities
Ready to make an impact as a Customer Relationship Specialist? Apply today!
Customer Success Associate
Customer Service Supervisor Job 37 miles from Brentwood
Launch Your Customer Success & Support Career with SV Academy!
Are you passionate about helping customers succeed and solving technical challenges? SV Academy is looking for empathetic, problem-solving individuals to join our Customer Success Residency Program with one of our high-growth partner companies!
About SV Academy
SV Academy is your launchpad to a rewarding career in the tech industry. Through our personalized coaching and hands-on training, we've helped over 5,000 professionals from diverse backgrounds break into high-impact roles.
Our Customer Success & Support Residency Program is designed to equip you with the skills needed to support, engage, and retain customers while driving long-term product adoption. The program begins with a free, two-week training period, followed by a full-time, W2 salaried position (with benefits) in a 12-week Residency with one of our Employer Partners. You'll receive hands-on training, mentorship, and real-world experience to set you up for long-term success in customer-facing roles.
About the Role
As a Customer Success & Support Resident, you'll be the first point of contact for customers, ensuring they have an excellent experience using the product. You'll play a crucial role in handling support requests, troubleshooting technical issues, and guiding customers to get the most out of the platform. Your ability to communicate clearly, empathize with users, and collaborate with internal teams will be key to your success.
What You'll Do
Drive Customer Success: Provide empathetic, customer-centric support by understanding the unique needs and challenges of each client.
Respond to Customer Inquiries: Manage chat and email responses, ensuring timely, professional, and helpful communication.
Problem-Solve with Customers: Troubleshoot technical issues and guide users through solutions to maximize their success.
Collaborate Cross-Functionally: Work with product and engineering teams to escalate and resolve complex issues.
Enhance Product Experience: Gather customer feedback and proactively educate customers about product features and best practices.
Maintain & Update Resources: Keep the Help Center up to date with new articles and troubleshooting guides.
Become a Product Expert: Develop a deep understanding of the platform to provide accurate and comprehensive support.
Growth Potential: High-performers will have the opportunity to transition into onboarding, implementation, or customer success management roles.
What We're Looking For
Customer-Centric: Passionate about helping others and ensuring customer satisfaction.
Tech-Savvy: Quick to learn and navigate new software platforms.
Empathetic & Personable: Strong communication skills with a focus on building relationships.
Problem-Solver: Analytical thinker who enjoys troubleshooting challenges.
Coachable & Adaptable: Eager to learn, take feedback, and grow in a fast-paced environment.
Proactive & Organized: Comfortable handling multiple priorities and working autonomously.
Requirements
Availability to work full-time.
Experience in a customer-facing role in a B2B SaaS environment (preferred).
Strong verbal and written communication skills.
A passion for customer success, support, and technology.
Why Join SV Academy?
Hands-on training in customer success and support best practices.
Real-world experience with a top-tier tech company.
Pathway to career growth in customer success, onboarding, and implementation.
Networking & mentorship from industry experts.
Ready to launch your career in Customer Success & Support? Apply today and let SV Academy guide you toward a rewarding future! 🚀
Client Specialist - Home, Full Time - Roosevelt Field
Customer Service Supervisor Job 21 miles from Brentwood
Day-1 Medical, Dental, Vision Benefits for eligible colleagues
Competitive Pay
Paid Time Off
Flexible Holiday Time-Off & Flexible Scheduling
Instant access to earned wages with
PayActiv
Enhanced benefits: pet, home & auto insurance & more
401(k) plan options available
Bonus earning opportunities
Growth potential opportunities
Employee Discount at Bloomingdale's & Macy's Stores
About:
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
Job Overview:
The Bloomingdale's Client Specialist's primary responsibility is to maximize sales in their designated area/brand/category. This is done by offering outstanding service and product knowledge, maintaining compelling merchandise presentation, building personal clientele, and educating other colleagues. The Client Specialist is welcoming, friendly, and interested, and always puts the needs of the customer first. When not with customers or doing outreach, the Client Specialist is expected to complete tasks to support the omni-channel experience.
Essential Functions:
Create an in-store easy, seamless and fun experience allowing you to build and cultivate customer relationships
Embrace and be proficient with technology
Product knowledge expert and ambassador for the brand/category, sells with a confident fashion voice
Participate in the merchandising and operational requirements of the role
Qualifications and Competencies:
High School Diploma or equivalent required
1-2 years related experience
Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner
Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
Ability to think creatively, strategically and technically
Ability to work a flexible schedule based on department and Company needs
Physical Requirements:
Position requires prolonged periods of standing/walking around store or department
May involve reaching, crouching, kneeling, stooping and color vision
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Frequently lift/move up to 25lbs
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdales JOBS.com.
Turnaround & Restructuring Associate -- Lateral Experience
Customer Service Supervisor Job 37 miles from Brentwood
Job Title: Turnaround and Restructuring Associate
Company Overview: Our client is a boutique restructuring firm based in New York, specializing in providing comprehensive turnaround and restructuring services to distressed companies. The team of experienced professionals is dedicated to helping clients navigate financial challenges and achieve sustainable growth.
Job Summary: As a Turnaround and Restructuring Associate, you will play a critical role in supporting the execution of restructuring and turnaround engagements, whether it is financial modeling, working on business plans, or being third-party/client facing. You will work closely with senior team members to analyze financial data, develop strategic plans, and implement operational improvements for clients facing financial distress.
Key Responsibilities:
Conduct thorough financial assessments to identify key issues and opportunities for improvement.
Assist in the development and implementation of restructuring plans, including debt restructuring and operational enhancements.
Collaborate with clients to gather and analyze financial and operational data.
Prepare detailed financial models, forecasts, and reports to support decision-making processes.
Participate in client meetings and presentations, providing insights and recommendations.
Monitor and track the progress of restructuring initiatives, ensuring timely execution.
Support the negotiation of agreements with creditors, stakeholders, and other parties involved in the restructuring process.
Stay up-to-date with industry trends and best practices in turnaround and restructuring.
Qualifications:
Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
3-5 years of experience in restructuring or turnaround consulting
Strong analytical and financial modeling skills, including 13-week cash flows and 3-financial statements.
Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced, dynamic environment.
Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
Detail-oriented with strong organizational skills.
Ability to work independently and as part of a team.
Preferred Qualifications:
MBA or relevant advanced degree.
Experience with distressed companies and/or bankruptcy proceedings.
Knowledge of industry-specific challenges and opportunities.
Expected Compensation:
$110,000 - $150,000 with a Discretionary Bonus
Customer Service Specialist
Customer Service Supervisor Job 37 miles from Brentwood
About Customer Care Role
We are currently hiring in our Customer Care department. Our team works with existing customers, providing the highest level of customer service available in our industry.
You will begin your career at DGA Security by going through our extensive training program. This is a 4-week
paid
training program.
The training schedule is Monday through Friday, 8:00 AM - 4:30 PM.
Once your training is complete, your work schedule will be Monday through Friday 11:30 AM - 8:00 PM.
What you will do
Communicate effectively with clients to relay information and collect data
Update system information and document activity accurately
Handle all inbound customer requests in a timely manner
Perform additional functions and/or work on special projects that may be assigned at the discretion of management
Qualifications
2+ year experience in a similar role (Customer Service/Inbound call center preferred)
Experience working in database systems (i.e. Salesforce or another CRM)
Ability to multi-task within a fast-paced service environment
Effective communication and organizational skills
Demonstrate excellent listening skills and the ability to work independently and with a team
High school diploma or GED required
About DGA
DGA Security is a high-growth security technology company. Many of the world's iconic brands trust DGA's suite of security and monitoring services to protect their businesses across North America. With more than 50 years of market dominance, we are a rock-solid company that is lucky enough to leverage today's evolving technologies to enjoy continued aggressive growth.
What We Offer
Competitive pay and opportunities for overtime
Excellent comprehensive insurance coverage
401(k) retirement savings plan & employer match
Gym/fitness program reimbursement
Access to Corporate Discounts
Commuter benefits
Company paid life insurance
And much more
DGA is an Equal Opportunity Employer. Here, we believe that embracing innovation is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated, and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.
Customer Service Specialist
Customer Service Supervisor Job 37 miles from Brentwood
Elevate Customer Satisfaction: Customer Service Specialist Wanted!
Are you an experienced customer service professional seeking a new challenge?
We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career.
Responsibilities
Provide expert assistance to customers with complex inquiries
Troubleshoot and resolve customer issues efficiently
Maintain detailed records of customer interactions
Develop and update customer service and sales protocols
Train and mentor junior customer service staff
Coordinate with teams across the US to ensure consistent service
Participate in workshops and career development initiatives
Qualifications
Proven experience in customer service roles
Excellent communication and problem-solving skills
Proficiency with customer service software and CRM systems
Ability to handle challenging situations with professionalism
High school diploma; bachelor's degree preferred
Leadership skills and experience training others are a plus
Benefits
Opportunities to work with clients nationwide
Career advancement and leadership development programs
Collaborative team environment focused on excellence
Access to professional workshops and continuous learning
Ready to take your customer service career to the next level? Apply today!
Customer Service/Product Sales Specialist (ID# 4342)
Customer Service Supervisor Job 30 miles from Brentwood
We are currently seeking a B2B Product Sales Specialist to work within a company located in Westchester, NY. Interested candidate MUST have product sales experience.
Responsibilities include:
Answer customer service call queue.
Open/maintain customer records by adding/updating account information.
Respond to order related inquiries and status updates.
Use automated information systems to analyze the customer's situation.
Attract potential customers by answering product and service questions, suggesting information about other products and services.
Provide verbal and/or written quotations to customers.
Attract potential customers by answering product and service questions, suggesting information about other products and services.
Handle customer escalations.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Participate in outbound call marketing campaigns as assigned.
Required to substitute in the Order Entry Department when needed.
Required Education/Experience:
Minimum of a 2-Year College Degree with 2 + years relevant experience in product sales
2+ years' experience in b2b product sales (branding, hospitality and promotional advertising industry would be preferable)
A background in executing production orders and customer delivery, preferably with domestic and international manufacturers.
Communications skills to coordinate and direct scheduling of multiple product orders.
Proficient in Excel, Word, and Outlook
Able to grasp and pick-up on new proprietary software, CRM, mail-merge procedures, and generally be tech savvy (at least well up-to-date and comfortable with the PC platform).
COMPANY OVERVIEW
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
Field Service Supervisor
Customer Service Supervisor Job 27 miles from Brentwood
As an HVAC Field Service Supervisor, you will handle day-to-day supervision over a team of HVAC Service Technicians. Supervision includes communication and enforcement of company procedures and policies, employee development and progressive counseling. Additional responsibilities include handling customer issues related to service, as needed.
Specific duties include:
Monitors the skills and work performance of each assigned HVAC Service Technician to ensure team members are working up to their highest standards in all aspects of their position
Enforces procedures to include: use of personal protective equipment (PPE), safety protocol and oversee quality service skills in all interactions with customers, reviewing third party surveys with Technicians
Conducts ride-alongs with HVAC Service Technicians and post-service call audits on a routine basis
Provides customer service support as necessary, responding to customer inquiries and problems in a timely manner
Resolves excessive consumption problems
Stays abreast of industry technological developments and conveys this knowledge to team members
Attends District safety meetings; interfaces effectively with other internal departments
Promotes and supports the brand
Requirements:
As an HVAC Field Service Supervisor you must be knowledgeable and professional. You must possess the ability to function equally well both in a team environment and as a leader. You must be highly detail-oriented and focused with a flexible and adaptable nature. It is important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and coworkers.
Specific qualifications include:
High School Diploma or Equivalent
3+ years related supervisory experience
HVAC industry experience preferred; and/or related industry experience a plus
Exceptional leadership skills a must
Valid driver's license and ability to meet the company's motor vehicle policy
Customer Happiness Manager (Education)
Customer Service Supervisor Job 37 miles from Brentwood
About NORY:
NORY is the premier STEM camp provider in NYC and Boston, enriching the learning journey of 4000+ children annually through immersive and hands-on learning experiences. Our mission is to nurture young risk-takers, problem solvers, and empathetic leaders. Discover more about our mission and program:
Instagram: bit.ly/noryi
Summer Camp Video: bit.ly/noryvideo1
Job Description:
Our 9000+ families are passionate about the future of education. Nurturing this community of passionate families is an important and meaningful task. The keyword for this position is “relationship.” Beyond providing the support our families need, we want to build a long-term relationship with each of them so their parenting journey grows with us. Additionally, this position will help the team improve the quality of our program through the input we collect from families. This is an entrepreneurial and proactive role that can create a massive impact on our families and team.
Responsibilities:
Communicate with customers via phone, email and chat to provide support and build lasting relationships
Handle customer-related administrative duties: data entry and reporting, assisting with programming and scheduling
Nurture the community of the NORY families through your creative initiatives beyond regular communications such as newsletters
Assist with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements
Hire, train, and manage an additional team member to delegate the responsibilities above.
Qualifications:
Empathetic problem solver with excellent written and verbal communication skills.
Skilled at building long-term relationships and proactive in improving processes.
Purposeful and driven, passionate about achieving results and making an impact.
Positive attitude, solution-oriented mindset, and accountability in commitments.
Open to feedback, continuously learning, and a team player who values empathy and compassion.
At least 5 years of experience in customer support or marketing.
Extensive experience in the NYC parenting or education market is a plus.
Cultural Fit:
We are searching for professionals who are not just skilled but also deeply align with our core values. At NORY, our 'Ways of Being' guide everything we do:
We are purposeful in our actions, always asking "why" to cultivate inner motivation.
We ask "how to make it work" before wondering "if it will be possible."
Our decisions are grounded in data and logic.
We are accountable and disciplined.
We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth.
We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses.
We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion.
If these values speak to you, see how you align with our complete 'Ways of Being' at ******************
To Apply:
Please share your resume and your response to the below prompt to: *************
-Describe the skills and experience you bring that align with the requirements of this position and would contribute to your success in the role.
Compensation
$70,000 - $87,000 annual salary
Benefits
Health, Dental, and Vision Benefits
401K + Matching Program
PTO Program
Paid Holidays
NORY, Inc. is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sexual orientation, gender, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws.
Client Specialist
Customer Service Supervisor Job 37 miles from Brentwood
The Trove West Village flagship store opened in November 2024. The store represents the next stage in the brand's evolution and gives Trove the opportunity to have a more intimate relationship with our customers. Trove West Village will also carry a select group of international jewelry designers whose work we love and whose jewelry reflects the same values we uphold, making the boutique a jewel box in itself.
The store was designed by celebrated interior designer Tali Roth. The 1,000-square-foot Trove store combines timeless elegance with contemporary flair, creating a sophisticated yet inviting shopping experience. In addition to the Trove collection and a range of jewelry we will also hold brand residencies for designers to showcase their designs in store.
As a jewelry sales associate, you're the heart of the store, way beyond just handling sales. Your day is filled with greeting customers, understanding their unique tastes and budget, and showcasing dazzling jewelry options. You're also there to recommend perfect pieces, answer queries, and smoothly wrap up sales, including payment processing. . Plus, you keep the store's sparkle by managing displays and inventory, all while sticking to strict security and safety protocols. Every day, you blend sales savvy with stellar customer service, making the store shine as bright as the gems you sell!
To shine as a jewelry sales associate, you need a mix of skills: top-notch customer service and communication for engaging interactions, sales and negotiation prowess for guiding purchases, and a passion for jewelry. Deep product knowledge, attention to detail, and precision are key. Teamwork skills ensure a cohesive store environment. Education-wise, a high school diploma, retail experience, and possibly jewelry certification or a license are often required. These abilities and qualifications are crucial for effective selling, customer satisfaction, and handling jewelry with care and expertise.
Responsibilities: Client Advisors hold the position of embodying the Trove Brand in every client interaction using their own flair for making each client's experience a memorable experience. An excellent communicator and brand ambassador. His or her passion for Trove is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every client advisor.
Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars. Developing client relationships and exceeding sales plan is first and foremost in the Trove sales professional's skill set.
Service: Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Trove brand ambassador during every selling ceremony using your personal touch.
Qualifications:
Required Qualifications
Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
Proven track record in achieving sales results.
Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
Ability to work with a diverse client base.
Proficiency with Point of Sales (POS) systems and client tracking systems
Must have authorization to work in the United States or in the country where the position is based.
Preferred Qualifications:
Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
The hiring range for this position ranges from $20-30 The rate of pay offered will be dependent upon candidates' relevant skills and experience.
Stocking Team Supervisor
Customer Service Supervisor Job 25 miles from Brentwood
Hourly Wage: $23 - $36 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Employment Type: Full-Time
Available shifts:
Location
Walmart Supercenter #5293
77 GREEN ACRES RD, VALLEY STREAM, NY, 11581, US
Job Overview
Stocking associates are focused on unloading trucks and stocking new freight. They spend the majority of their time in the backroom. Stocking associates must be able to lift heavy objects in excess of 50 pounds. Ability to operate heavy machinery such as forklifts may also be necessary.
Benefits & perks
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Smart Guide page
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.
RequiredPreferredJob Industries
Other
Account Supervisor
Customer Service Supervisor Job 37 miles from Brentwood
Our client, a fast growing multicultural advertising agency based in Los Angeles, is seeking a dynamic and results-driven Account Supervisor to join their talented team. This role will across 360, integrated marketing campaigns for a key agency client within the hospitality industry. The ideal candidate is passionate about multicultural marketing, thrives in a fast-paced environment, and excels at building and maintaining strong client relationships.
This will be based in New York, NY.
Responsibilities:
Serve as the primary point of contact for clients, fostering trust and collaboration while ensuring their strategic goals are met.
Develop and implement innovative 360 integrated campaigns tailored to multicultural audiences, ensuring alignment with clients' branding and communication objectives.
Lead and mentor junior team members, encouraging a collaborative environment to deliver high-quality results.
Drive branding initiatives, including positioning, messaging, and creative storytelling, to enhance clients' visibility and resonance within multicultural markets.
Work closely with cross-functional teams (creative, digital, and media) to execute cohesive, multi-channel campaigns.
Analyze campaign performance data to provide actionable insights and create comprehensive client reports.
Manage account budgets, ensuring resources are allocated effectively and deliverables are on track.
Requirements:
Bachelor's degree in Communications, Marketing, Public Relations, or a related field.
3+ years of experience working on integrated marketing campaigns, preferably within an agency setting.
Proven track record of working with multicultural or diverse audiences.
Exceptional communication, presentation, and organizational skills.
Strong leadership abilities with experience managing teams and fostering talent.
A proactive and solution-oriented mindset, with the ability to manage multiple projects simultaneously.
Account Supervisor - Healthcare Team
Customer Service Supervisor Job 37 miles from Brentwood
LOOKING FOR SOMETHING NEW?
For more than two decades, DKC has been at the forefront of communications agencies, attracting the best and the brightest talent from around the country. Currently, we are searching for a trailblazing Account Supervisor who is ready to take their career to the next level.
We're looking for a creative thinker and business strategist who has the media connections to move mountains; curiosity to work in exciting sectors and the right amount of energy and enthusiasm to help world-class teams take brands to new heights.
The nature of the work provides a dynamic environment where members of the team are asked to adapt quickly to a changing media landscape while working with reporters on a number of beats. No two days are the same, and we like it that way.
The team is energetic, hardworking, and collaborative. We work closely with DKC's other groups, including Sports, Public Affairs, Media Tech, Entertainment, Hospitality, Data/Analytics, and our creative shop, Hangar4. We value self-starters with a curious mind and a good sense of humor, who hold client service in the highest regard.
Allow us to introduce ourselves:
· DKC is one of the country's most innovative independent communications agencies
· We strongly believe in the mantra, work hard, play harder, WIN TOGETHER!
With a vibrant and fast-paced atmosphere, DKC prides itself on offering a culture of fun, inclusivity, and growth. From our national committees focused on health & wellness, diversity, and fun, to a hands-on-approach to training and career growth, DKC offers a wide range of options for career minded staff. Plus, we offer 401K, a generous vacation and sick day policy, the latest technology for all digital natives and a welcoming environment that is all about perfecting the craft of communications.
Now, a little about you:
· Smart, energetic, savvy account leader with sophisticated media relations expertise, creative thinking and digital chops looking to join our rapidly expanding team.
· 5 -7 years' experience in public relations and integrated communications in relevant sectors, including Healthcare, Health & Wellness, Pharma, Non-Profit and Business.
· Proven success in developing and executing strategic communications programs with media relations at the core.
· Deep relationships with reporters/editors at national and local outlets.
· Understands and can study data and translate that data into insights that can help set the stage for communications programming
· Comfortable working in a fast-paced environment and can roll with the punches (not literally! However, we do have a wellness club if you're into that)
· Has the motivation and attitude to mentor junior staff
· Able to foster new and significant media and industry relationships, while maintaining relationships with key media
· Excellent writing skills
· Relentless attention to detail and proven ability to manage multiple priorities simultaneously, bringing a sense of urgency to the task at hand
· Commitment to delivering outstanding client service, providing both strategic counsel and hands-on results
· Ability to think both analytically and creatively
· Entrepreneurial spirit and desire to be a part of team
The salary range for this role is commensurate with experience: $70k - $100k.
At DKC, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and value diversity at our agency. We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
Veterinary Services Supervisor - ASPCA
Customer Service Supervisor Job 37 miles from Brentwood
The Veterinary Services Supervisor at ASPCA oversees the medical care and rehabilitation of dogs affected by cruelty and neglect, ensuring high-quality veterinary practices and animal welfare standards. They manage a team of veterinary technicians, direct daily operations, and develop protocols for patient care, while also maintaining a compassionate environment for both animals and staff. This role combines veterinary medicine with leadership and collaboration across multiple departments to enhance the lives of vulnerable animals.
Summary:
Who we are:
Have you ever thought aboutdevotingyour veterinarian skills totherecoveryand rehabilitation of dogs that are victims of cruelty and neglect? Come and jointhe Canine Annex for Recovery and Enrichment (CARE) andutilizeyour skills to making the biggest difference in vulnerable animals lives.
What youll do:
The Director of Veterinary Services, CARE will perform all the duties of a licensed veterinarian, including providing compassionate, high-quality, practical veterinary care to a wide range of cruelty, neglect, and at-risk animals and supervise LVTs .
What youll get:
Work/life balance:
four-day work week with three days off to recharge
four weeks of paid vacation time to relax
paid sick time to heal
ten paid holidays to observe
plus - one week of paid personal time to celebrate what and when you like
Access to no-cost CE opportunitiesplus a CE allowance
Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care, and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are subject to change annually)
Room to grow: the ASPCA has robust professional development programs to help you grow as a medical professional and a person.
Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on.
*Schedule is Wed-Sat, 9-7pm
Responsibilities:
Responsibilities will include, but are not limited to:
Managing Medical Cases (60%):
Ensure CARE provides high quality individualized care, considering the medical and behavioral needs of our patients while maintaining overall population medicine using shelter best practices to a wide range of cruelty, neglect, and at-risk patients.
Serve on a panel with medical, behavior, and operations leaders to review cases and make weekly pathway planning decisions, including humane euthanasia decisions, taking into consideration animals physical and behavioral well-being, using organizationally aligned tools developed to assess quality of life and readiness for adoption.
Perform humane euthanasia for animals deemed unsuitable for placement, working closely with the behavior and medical teams to ensure a compassionate, low-stress procedure.
Perform medical intakes on all new NYPD and CE cases admitted to CARE and in collaboration with partner departments for animals admitted to veterinary partner hospitals, AAH, ARC, and Adoption Center as needed.
Provide medical support for large scale NYPD and CE cases.
Perform exams, diagnostic tests, and medical treatments with full utilization of Fear Free medical handling. Ensure all staff are practicing Fear Free handing.
Develop skilled and efficient diagnosis and treatment plans following ARC/CARE/AAH medical parameters and guidelines.
Provide medical care for outpatients of owned, fostered out and/or animals in transition to the Adoption Center and placement partners.
Maintain thorough, high quality medical records, documenting all exam findings, test results, and treatments.
Work with partner hospitals as needed, including referral for advanced care, and assessing medical stability of new cases at partner hospitals.
Respond to after-hours medical concerns.
Oversee and maintain the CARE animal census.
People Management/Managing Patient Flow (20%):
Oversee the daily medical care and case flow of the animals housed in CARE.
Lead the Daily CARE rounds meeting.
Lead monthly CARE LVT meeting.
Develop, disseminate, and keep current the CARE Standard Operating Procedures (SOPs) and ensure their implementation. Facility-specific SOPs are developed in conjunction with ARC, AAH, Adoption Center, BST to ensure best medical, sheltering, and behavioral practices.
Model a standard of continued commitment to improve and expand upon all aspects of CARE including, medical, behavior, housing, safety, and animal flow.
Set expectations and goals and provide consistent, high-quality feedback to direct reports, including regular 1:1s and quarterly feedback sessions to build strong relationships, provide clear direction, and encourage opportunities for development. Complete annual performance evaluations.
Practice and espouse positive, people-centric management approaches that are in line with team and organizational core values.
Recommend internal and external training opportunities as needed for direct reports in identified areas.
Respond to concerns from direct reports and selected administrative staff, addressing them promptly and accordingly.
Handle employee-relations issues with confidentiality and care, ensuring compliance with any applicable collective-bargaining agreements.
Conduct corrective actions related to performance.
Maintain proactive communication with the Senior Director as to any critical situations or issues.
Support the Senior Director of Veterinary Services in handling any adverse client or patient events appropriately and professionally.
Model a standard of continual commitment to improvement in all aspects of CARE animal care and handling of dogs and cats.
Serve as a champion in times of change management and proactively partner with the ARC and CARE Leadership team in identifying ways to improve people policies and medical protocols.
Collaborate with the AAH Office Manager and Direct of Veterinary Services to ensure CARE has appropriate DVM coverage 7 days per week.
In collaboration with the AAH management team, ensure the CARE veterinary team is scheduled for all required training, meetings, and lectures.
Interdepartmental Communication/Administrative/Other (20%)
Collaborate and support the work of partner departments, particularly the Humane Law Enforcement, Community Engagement, and the Adoption Center departments.
Maintain strict confidentiality when dealing with criminal cases.
Attend staff meetings, doctor meetings and other requested meetings.
Provide medical information and represent CARE to the public and to media when requested.
Provide a high level of customer service to external and internal clients.
Create, model, and follow written and verbally communicated ASPCA and CARE Standard Operating Procedures.
Assist with special projects, presentations and data collection as requested.
Other duties as assigned.
Exemplifies the ASPCAs Core Values:
Has Commitment and dedication to improving the lives of animals
Demonstrates Ownership and feels responsible for outcomes
Believes in Team that we are stronger together
Seeks to Elevate others and reimagine what is possible
Focuses on Impact, specifically making change for animals
Qualification Requirements:
Ability to successfully work in a high-volume, fast-paced environment that combines individual patient and shelter medicine and effectively multi-task with a high degree of integrity and accountability and without loss of attention to detail.
Ability to work well within a team and communicate effectively and courteously with all levels of staff.
Maintain an open mind regarding changes and be willing to learn, implement, and teach new protocols.
Deploy with BST, Community Engagement, Community Medicine, National Field Response or Rehabilitation Services at one time per year (locally and nationally).
Able to lift and carry up to 50 pounds.
Able to work standing for 8 or more hours and bend, crouch, kneel and move freely to perform responsibilities that include handling potentially dangerous animals in stressful conditions.
Able to occasionally work in physically challenging conditions and able to wear appropriate protective gear, including a protective mask; job responsibilities may entail exposure to chemical and biological hazards, such as feces and blood, exposure to sharp objects, working in noisy environments and working in areas with uneven, wet, and slippery surfaces.
The Director may be requested and/or required to work additional hours, weekends, cover shifts and/or stay late.
May be required to work or provide medical and/or staffing support for disasters/storm coverage.
Compensation and benefits:
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.
The target hiring range for this role is $169,500-$179,500.
In addition to a competitive salary, this role offers a signing bonus.
For more information on our benefits offerings, clickhere.
Stay Connected Join Our Talent Community
If you are interested in joining our team but do not see a position listed that fits your experience or interests, pleasevisit our website to join our Talent Communityand stay connected to future opportunities with the ASPCA.
Qualifications:
See above for qualifications details.Veterinarian License - Other
Language:
English (Required)
Education and Work Experience:
Doctorate: Veterinary Medicine (Required)3+ years in GP, specialty, and/or shelter setting, DVM degree (or equivalent) with NY State veterinary license., Fear Free Shelter certification within 6 months of hire date., Previous experience in shelters preferred but not required.
Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCAs standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCAs People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.
The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.
The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.
At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCAs vision that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.
Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.
Keywords:
veterinary care, animal rehabilitation, animal welfare, veterinary supervisor, cruelty prevention, shelter medicine, team leadership, medical protocols, patient care, ASPCA
RequiredPreferredJob Industries
Other