Customer Service Supervisor Jobs in Barnegat, NJ

JOB TITLE: Customer Service Associate - Wholesale Ecommerce DEPARTMENT: Customer Operations REPORTS TO TITLE: Manager, Customer Operations Provide comprehensive customer service for Lenox Wholesale ecommerce clients, dedicated to Amazon. BASIC FUNCTIONS This role involves delivering exceptional customer service for Lenox Wholesale ecommerce accounts, specifically Amazon. The responsibilities include collaborating with Wholesale Customers, Sales, Distribution, and Customer Operations to process and verify orders while addressing any issues that arise. Additionally, the position entails handling customer inquiries related to shipping, pricing, order status, and resolving complaints or problems effectively. RESPONSIBILITIES Represent the Lenox brand and all associated internal and licensed brands to wholesale customers. Build and maintain strong relationships with assigned wholesale ecommerce customers, addressing inquiries and resolving any issues that arise. Communicate effectively with customers regarding all aspects of customer service, including order processing, verification, tracking, and issue resolution. Complete daily, weekly, and monthly reports, including the Quality of Experience (QOE) management report, Precancel Report, Manual Hold Report, Incomplete Order Report, and Backorder Report. Receive and process special orders from wholesale customers and members of the wholesale sales team. Review and manage wholesale customer orders using the order entry/management system, along with other internal systems, databases, and intranets. Evaluate customer and sales requests to ensure compliance with departmental guidelines. Investigate and respond to inquiries from customers and sales representatives regarding order status, pricing, product information, stock availability, shipments, and policies related to returns, claims, and other issues. Follow up on all outstanding issues, prioritizing as necessary while adhering to departmental follow-up standards. Refer sensitive or unrelated issues to the Director of Customer Service, Wholesale Sales, or Marketing personnel when needed. Provide information and assistance to sales personnel regarding company policies and procedures. Maintain regular contact with Distribution, Credit, and other internal departments to resolve customer inquiries or obtain necessary approvals. May be required to support DTC customer service roles during high traffic time periods. Perform special projects as assigned. MUST REQUIREMENTS A high school diploma or equivalent is required. 3-5 years of wholesale customer service experience, preferably in the ecommerce channel. Exceptional verbal and written communication skills, with mastery of the English language. Strong proficiency in computer skills, specializing in MS Excel, MS Word and Outlook A professional and pleasant telephone demeanor, with experience in speaking with customers over the phone. Detail oriented with data entry experience and the ability to navigate the internet and intranet. Ability to multitask and learn various internal systems quickly with excellent follow through Strategic thinking with the ability to identify, analyze and solve problems independently. Adaptability, being able to adjust to different situations and communication styles. Strong team player with a proven ability to work effectively in a group setting. PREFERRED REQUIREMENTS Experience in Vendor Central Skilled in leading a customer service team Knowledge of the Tabletop/Gift/Home Industries. Expertise in Microsoft Dynamics 365 Familiar with Microsoft Teams Ability to travel

Signature is a leading marketing promotions agency specializing in telecommunications. We deliver precisely targeted solutions that drive business growth and gain new customers. Our dynamic approach and sector expertise enable us to create effective campaigns tailored to each brand's unique goals. Signature works with many thriving brands, including Verizon FIOS and Wireless, offering a genuine partnership model that ensures success. Role Description This is a full-time on-site role located in Moorestown, NJ for a Customer Service Sales Specialist. The Customer Service Sales Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and handling inquiries via phone with excellent phone etiquette. Day-to-day tasks include addressing customer needs, managing customer experience, and resolving issues in a timely manner to maintain high customer satisfaction rates. Qualifications Skills in Customer Support, Customer Service, and Customer Experience Ability to ensure Customer Satisfaction and manage Phone Etiquette Strong communication and interpersonal skills Problem-solving abilities and a customer-focused attitude Experience in sales or a related field is a plus High school diploma or equivalent required; Bachelor's degree preferred

We are seeking a highly motivated Customer Service Assistant Manager to lead and support the Perma Pure Group's portfolio of medical device products in our Lakewood, NJ manufacturing facility. The ideal candidate will be responsible for ensuring accurate order entry, excellent customer communication and satisfaction, developing service policies, training staff, and resolving customer issues efficiently. This role requires strong leadership, problem-solving skills, cross functional collaboration, and a passion for delivering exceptional customer experiences. Key Responsibilities: Team Leadership & Management: Supervise, train, and mentor customer service representatives. Set performance goals and conduct regular team evaluations. Foster a positive and productive work environment. Customer Support & Issue Resolution: Handle complex customer complaints and escalate issues when necessary. Ensure customer inquiries are addressed promptly and professionally. Develop and implement strategies to improve customer satisfaction. Process Improvement & Performance Monitoring: Analyze customer service metrics (e.g., response time, customer satisfaction). Identify areas for improvement and implement best practices. Optimize workflows to enhance efficiency and service quality. Policy Development & Compliance: Create and update customer service policies and procedures. Ensure compliance with company policies and industry standards. Train employees on policies and customer service techniques. Collaboration & Communication: Work closely with other departments (e.g., Sales, Marketing, Product Development) to align customer service with business goals. Provide reports and insights to senior management on customer service performance. Gather and analyze customer feedback to drive improvements. Qualifications & Skills: Bachelor's degree in business administration, communications, or a related field (preferred). Proven experience in customer service management or supervisory role. Strong leadership and team management abilities. Excellent problem-solving and decision-making skills. Exceptional communication and interpersonal skills. Proficiency in customer service software. Ability to handle high-pressure situations with professionalism. Preferred Qualifications: Experience in fast-paced customer service in a manufacturing environment desired. Knowledge of Sage, Expandable, Q-Pulse, Master Control, Merchant Solutions, CRM systems and data analysis tools. Strong conflict resolution and negotiation skills. Work Environment & Schedule: Full-time position 4 days on site required Hours: 8:30am - 5:00pm

A leader in the corrugated and protective packaging space is looking for a Customer Service Manager in Bensalem, PA. The Customer Service Manager will serve as the primary liaison between customers and the company's operations. This role involves overseeing the Sales Operations team to coordinate customer orders, manufacturing and delivery schedules, service issues, and other customer-related concerns. The position requires frequent interaction with manufacturing, sales, and production teams to meet customer needs and maintain positive business relationships. Key Responsibilities: Support the company's sales objectives. Pursue business opportunities that align with company growth plans. Visit customers to build relationships with key decision-makers in purchasing, engineering, and quality departments. Coordinate daily meetings with scheduling, production, and quality teams. Collaborate with operations, design, and quality teams to resolve production issues and support on-time deliveries. Review incoming Requests for Quote (RFQs) and prepare pricing recommendations for review with sales and operations leadership, and prepare final quotes for submission to customers. Monitor key account performance metrics such as sales growth, profitability, customer satisfaction, on-time delivery, quality, and overall relationship. Qualifications: Bachelor's degree required, preferably in Marketing, Business, or Communications. Proven experience as a sales representative and/or manager. Experience in a manufacturing environment, preferably in the corrugated industry. Strong communication and interpersonal skills. Self-motivated with the ability to multitask. Excellent organizational skills. Highly competitive nature, strong will, and sound business judgment. Computer literacy is essential, with proficiency in Microsoft Word, Excel, and PowerPoint. The company offers a competitive compensation and benefits package, including health, dental, and vision insurance, and a 401(k) plan.

THE COMPANY Trinity Packaging Supply is the first company to leverage proprietary software to connect over 300 distribution and manufacturing centers across North America to provide businesses with packaging's largest catalog (over 80,000 custom and stock packaging supplies) - offered at low prices with next-day delivery. Since 2010, Trinity has been the wholesale source of pallets and packaging supplies for manufacturers, retailers, and logistics companies across North America. We have a mindset of innovation, harnessing the power of state-of-the-art technology and our growing network of manufacturing and distribution partnerships to change how businesses think about packaging supplies. After sustained hyper-growth, doubling revenue every two years, we are scaling our team and applying our dropship expertise to a new e-commerce platform. Similar to how Airbnb changed hospitality and Uber changed transportation, this will change the packaging industry forever. THE CULTURE At Trinity Packaging Supply, everyone is driven to win and do whatever is necessary to help push the company to new heights. The culture is about rising the tide that will lift all boats and growing the company into something greater. We believe each team member delivers unique value, and together we are a force for positive change in the world. Not only do we save our customers money, but we also have a lot of fun doing it. We walk the talk and have the awards to prove it. PACKAGING'S LARGEST CATALOG A First-of-its-kind, Tech-forward Approach “We have a fully online e-commerce packaging supply solution for businesses that will involve mastering the dropship platform and automating the brokerage model in a way that will empower clients with the best pricing, instant access to information, next-day shipping, and more.” - Anthony Magaraci, Founder/CEO THE OPPORTUNITY This is a once-in-a-lifetime opportunity to work for a company that is disrupting an entire industry and play a key role in that success. As a bonus, Trinity is also one of Inc. Magazine's Best Workplaces in America (four-time winner!). The culture at Trinity Packaging Supply puts the team first which has directly contributed to the company's growth. Our authenticity and confidence are part of what makes the creative minds behind Trinity continue to innovate, serve, and connect with the real people behind the businesses we serve. RESPONSIBILITIES Process purchase orders according to customer requirements and inventory requirements in the ERP system Obtain order confirmations from suppliers and communicate to the customer Work closely with the order fulfillment specialist to obtain tracking information and updated ETAs Manage day-to-day activities for all orders, including communication with suppliers, customers, customer service, and supply chain teams as needed to ensure smooth order fulfillment Provide daily support for customers including operations, accounting, and other departments as needed Serve as a resource for customers for new products, services, and communication Resolve order problems in a timely manner and escalate as needed Proactively and regularly meet with Relationship Development Specialists to communicate updates on orders, trends, issues, etc. Have a continuous improvement mindset by recommending and implementing more efficient, effective work processes Solve discrepancies in invoicing with accounting, vendors, and customers Understand the needs of the customers and ensure that they are properly met by required deadlines Knowledge of ERP systems is a plus: Netsuite, Coupa, and have the ability to process orders and provide support and improvement as needed Responsible for training new colleagues on policies and procedures Forecast the needs of the customer based on order patterns and communicate to the internal team Responsible for coordination and communication of regional and national customers Be proactive and manage customer expectations Develop knowledge of suppliers' and customer needs and bring solutions that meet customer requirements Strong problem-solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis Manage projects with minimal oversight Provide tracking of project activity, progress information, and guidance to customers Coordinate closely with other departments for continuity and overall program effectiveness Utilize established policies, procedures, systems, and tools to ensure the maximum contribution Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company QUALIFICATIONS & REQUIREMENTS Minimum 3 years of experience in Customer Service related roles Proficiency in Microsoft Office (Word and Excel) and Google Docs Experience with Enterprise Resource Planning (ERP) systems Proficiency with common customer success and customer relationship management software, such as Hubspot Creative and swift problem-solving skills Excellent verbal and written communication skills, organizational skills, time management, and attention to detail Ability to work independently with minimal supervision and manage multiple, often competing, priorities Bachelor's Degree preferred, but not required An associate degree is required BENEFITS & PERKS Trinity Packaging Supply is a four-time winner of Inc. Best Workplaces because we put our team first. It's a "work hard, play hard" type of environment. A few of the employee perks that make us award-winning include: Medical, Dental, and Vision Insurance Vacation, Sick & Holidays 401k with employer 3% contribution Group term life insurance Voluntary life insurance and voluntary Short-Term Disability plan Office game areas Free snacks and drinks Gym membership Compensation Range A base salary of $50,000 - $60,000. The compensation reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs.

Job Purpose: Assist and support SBI Sales Team with order to cash responsibilities. Provide resolution for internal and external customers on issues including but not limited to order entry, billing, ERP data maintenance, payment processing, cash collection and organization of critical information that supports internal and external reporting requirements in an efficient manner. Job Summary: This position reports to the Customer Service Supervisor and is part of the Finance team. The ideal candidate must exhibit attention to detail, manage well in a fast-paced environment, execute sound decision making and prioritization on a daily basis. Responsibilities: Executes shared order management responsibility tasks on a daily basis such as: order entry billing customer required form support for sales ERP data maintenance payment processing rental order management tasks logistics support as needed Manages customer inquiries. Reviews orders for accuracy in all fields and resolves discrepancies with relevant parties. Sound decision making regarding prioritization of tasks for the most efficient and effective use of time and equipment to accomplish team goals. Identify and recommend efficiency improvements, cost reductions and profit improvement initiatives. Perform any other special projects or assignments in a timely and accurate manner, as assigned. Daily phone reception support. Occasional front desk reception coverage. Performs other duties as assigned. Support the ISO 9001 Quality Management System and the Sea Box Quality Policy calling for self-inspection of your work product. Must be able to fulfill essential job functions in a consistent state of alertness and safe manner. Accident prevention actively identify, correct and/or report safety hazards to prevent accidents. Why work for Sea Box? Competitive salary 401k employer match Paid Time Off and holidays Medical/Dental/Group Life Insurance Quarterly safety incentive bonus when goals are met Strong company growth with emphasis on employee advancement Long list of unusual benefits, including birthday breakfast with CEO, turkey for Thanksgiving and many others Requirements: Education: High school diploma or equivalent. Location: This position is onsite (non-remote) at the Company's corporate headquarters in Cinnaminson, NJ. This position may occasionally require working overtime and/or working outside of the Company's normal 8:30am 5:30pm hours of operation. WE ARE AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO HIRING A DIVERSE WORKFORCE. EOE/Minorities/Females/Veterans/Disability PI7fac34***********2-36582209

CLIENT SUCCESS COORDINATOR About our firm: 1SEO Digital Agency is a private-equity backed digital marketing company located 30 minutes north of Philadelphia. Our “mission” is to enable high quality local service providers to make effective connections with qualified customers located within 25 miles of their office. We are converting a legacy digital marketing agency into a B2B technology company that sells “marketing as a service” to local service providers. Our entire team works from our office in Bristol, PA, but our clients have physical offices in one or more cities across the US or Canada and fall in one of three categories: home services, health & wellness, or professional services. About the Role: As a Client Success Coordinator you will serve as the primary point of contact for all client communications and maintain a proactive and responsive relationship. In this role you will have a comprehensive understanding of all digital marketing services offered here at 1SEO. It is your responsibility to escalate issues and provide solutions in a timely manner. The ideal candidate will manage client success and build and cultivate client relationships. You will act as a strategic partner to our client and are a key component to our agency's success. Responsibilities: Conduct scheduled calls or meetings with clients to update them on campaign progress, answer any questions, and gather feedback. Promptly respond to client emails, messages, and requests. Monitor ongoing projects for your assigned clients, meeting deadlines and flag issues to relevant teams promptly. Stay updated on all digital marketing services and products offered by the agency. Address and resolve any client concerns or issues that arise, escalating complex issues to senior staff when necessary. Compile and deliver detailed reports to clients on the performance of their campaigns, including insights and recommendations for improvement. Participate in team meetings, gather client feedback on services provided, analyze patterns or issues, and engage in training sessions to enhance your knowledge. Assess your portfolio of clients to evaluate the success of campaigns, client satisfaction levels, and areas for personal improvement. Work with your manager to have strategies adjusted to better meet client goals. Conduct a comprehensive review of each client's business performance to ensure alignment and identify new opportunities. Set personal professional development goals related to improving customer service skills, digital marketing knowledge, and understanding of industry trends. Send clients personalized updates, share relevant industry news, or suggest new services that align with their goals. Core Values of Ideal Candidates: Conceptual Alchemist: you are skilled at transforming basic or abstract ideas into something valuable, innovative, or significantly impactful. Empowered Humility: you're self-confident and strong, yet grounded, self-aware, and open to learning from other people. Audacious Ambition: you are self-motivated and tenacious, consistently push boundaries with a competitive spirit. Gets It Done: you deliver results with resourceful efficiency, ensuring that every task is not only completed but executed with the highest standard of excellence. Sees the Big Picture: you embrace flexibility and enthusiasm in our pursuit of broader goals, ensuring that every decision and action aligns with the larger vision. Pursuit of Excellence: you have a fanatical attention to detail and a systematic approach that ensures unparalleled quality in everything you do. Required Skills and Experience: 2+ years of client based customer service experience is required. Project Management skills are extremely beneficial. MUST HAVE excellent presentation skills, both oral and written. Digital Marketing experience is a plus. Strong understanding of computers and technology. Multi-tasker who is unbelievably organized. Strong analytical capability with experience in forecasting and website analytics. Must have some experience in aspects of strategic marketing and tactical executions. Must have a willingness to learn and expand knowledge in regards to SEO, SEM, PPC and SMO. Must have the ability to work independently and manage multiple projects and deadlines simultaneously with a sense of urgency. Must have the ability to quickly adjust priorities to respond to pressing demands. What You Can Expect From 1SEO Digital Agency You have the opportunity to work alongside talented and hard-working colleagues who are ambitious and focused on team performance, client satisfaction, and career development, while balancing your life and achieving personal goals. Our employees seek to offer valuable innovation that impacts our business. They are strong and self confident yet grounded. We look to hire those that have a “get it done” attitude and a relentless drive for excellence. Our team commits to understanding the needs of our clients and our company. Access to the gym in our building with NO membership fee. Work out before or after work, or during your lunch break. The office is open from 8 am to 6 pm Monday-Friday. We offer a flexible work schedule for BOTH early and late risers. After 90 days of Full-time employment, we offer our full-time employees: 50% funded healthcare benefits (Medical, Dental & Vision base plan) for the employee. Dependents can be added to the plan AND we offer Supplemental healthcare insurance at a reduced cost. Earn up to 3 weeks of PTO with an additional week given at year 3 AND another week at year 5. You can join the 401K after your 1st year of employment, with up to a 4% match. Generous incentive program for each anniversary you celebrate.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Client Services / Sales Support Associate (Marlton, NJ) Harriett Financial Group is seeking a motivated and team-oriented individual to join our energetic financial planning practice.The role will require on-site work in our Marlton, NJ location. The primary role of the Client Services Associate is to ensure that our clients receive prompt and professional service along with effective problem resolution. Provide administrative and clerical support to financial representatives. This position requires excellent customer service and problem-solving skills so information may be communicated to the Financial Professionals and clients in an efficient and professional manner. Also, requires strong organizational skills and attention to detail. Responsibilities: Main point of contact for clients for their service needs including, but not limited to, general account questions, account changes, etc. Schedule and confirm client appointments. Prepare and process client paperwork for all transactions along with remedying paperwork not in good order. Document client interactions via Redtail CRM Submit correspondence and sales material to compliance for review Inform financial advisor of client issues of significant concern Stay apprised on industry and company rules and regulations Attend the appropriate branch meetings and conferences Other projects and tasks as assigned Skills Required: Ability to develop strong client relationships Excellent oral and written communication skills Ability to work independently Problem solver and critical thinker Ability to anticipate client and advisor needs Capable of working under deadlines Ability to do research to answer questions Software Used: Redtail (CRM), Albridge, Broadridge, Investment and Insurance company websites, MS Outlook, Excel and Word Knowledge/Experience: Preferably securities registration with at least 2 years of previous experience in a sales support role Investment/brokerage operations experience Customer service experience Thorough knowledge of mutual funds and retirement plans Experience with Financial Planning Software highly desired Series 6 or 7 and 63 registration required. If the candidate does not presently have, will be required to obtain within 6 months of employment.

To monitor, direct and lead day to day operations and activities of the referral coordinators. This includes the monitoring of their individual revenue portfolios to ensure financial and compliance goals are met. The Team Lead is responsible for tracking all KPI Objectives for coordinators, assisting with client meetings, and developing strategy for clients assigned to team to maximize revenue and remain in compliance. Provide support and guidance to referral coordination staff in managing respective account portfolios. Ensure referral coordinators are aware of and are meeting financial and program KPIs. Provide referral coordinators with guided strategies to maximize capture performance. Ensure referral coordinators are in compliance with regulatory guidelines and procedures to provide high quality service and outstanding customer care. Coordinate and facilitate weekly meetings to monitor coordinator performance and develop performance strategies. Provide on-going support to client-related inquiries to ensure identified problems are remediated. Prepare reports, as required, to provide data on program activity and performance for both internal and external stakeholders. Participate in lead team meetings to update and plan on program goals. As needed, perform referral coordination duties Assist coordinators in, and sometimes lead, client meetings to address critical issues Train team on how to effectively run a client meeting and develop a meeting agenda Communicate system issues experienced by coordinators Assist with Claim Capture as necessary “Nuvem provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, military and/or veteran status, or any other basis prohibited by applicable state or federal law.” #LI - Hybrid Requirements: HS Diploma or equivalent (see below experience level) Associate degree (see below experience level) Demonstrated understanding of 340B Compliance and Referral Claim Capture Knowledge of computers and relevant software, including Microsoft Office Suite Excellent organizational skills and data management Excellent oral and written communication skills Aptitude to understand regulatory standards relating to the 340B program Ability to adapt to a complex organizational environment Ability to promote and maintain positive relationships with all departments and staff Advanced interpersonal communication skills to provide effective consultation and collaboration Ability to organize and define problems, develop strategies, and carry out action plans Familiar knowledge of electronic medical records systems Strong customer service focus with a willingness to run meetings with clients and key stakeholders Ability to make good judgment and resourcefulness in problem solving Able to take and follow through with delegated tasks and accountability Strong attention to detail Preferred Requirements: Minimum of 1 year with associates degree or Minimum 2 years' experience in a healthcare setting Minimum of 1 year management experience Physical Requirements: Sitting for long periods of time Fine motor skills - repetitive hand motions via keyboard/phone Ability to hear, write, and speak effectively

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. Customer Service Manager Trainee Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

A Few Words About Us - Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. Job Description JOB TITLE: Customer Service Supervisor DURATION: Full Time LOCATION: 6 Wheeling, Dayton, NJ JOB SUMMARY The Customer Service Supervisor is responsible for directly supervising and coordinating the activities of all Customer Service employees to ensure department goals are achieved. This role is essential in providing high quality service to our customers and he/she would be responsible for meeting and exceeding customer needs and expectations. REPORTING RELATIONSHIPS This position reports directly to the Customer Service & Demand Manager and will have 2 direct reports initially with the possibility of expansion in the future. DUTIES & ESSENTIAL JOB FUNCTIONS • Guide and direct Customer Service team towards achieving operational goals. • Ensure that Customer Service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction. • Provide support to National Accounts sales team in various functions. • Oversee throughput of customer purchase orders through distribution and delivery to customers. • Process and research customer shortage, overage, or other shipping errors. • Perform annual reviews, appraisals and performance management reviews for the Customer Service staff. • Ensure all customer complaints are handled and answered in a timely and accurate fashion. • Develop standard operating procedures for improving the service provided to customers. • Training staff on Customer Service operating procedures. • Identifying areas for improvement, and interfacing with the necessary departments to impellent the system or procedure changes. • Assisting with staff hiring, training, and support. • Maintain accurate records of discussions or correspondence with customers. • Coordinating operational activities. PREFERRED: • Previous generic pharmaceutical industry experience (minimum 2-3 years) • Prior supervisory experience Qualifications QUALIFICATIONS/REQUIREMENTS: • Bachelor's degree required and/or at least 2 years related industry experience • Excellent Excel and analytical related computer skills • Strong organizational, written, and communication skills • Ability to work independently, and effectively lead a team • ****THIS PERSON MUST POSSESS EXCEPTIONAL reading, writing, comprehension and speaking in English as they will be interfacing with the customer! Additional Information Regards, Nishit Technical Recruiter Integrated Resources, Inc. Direct:(732) 429 1639 (F) 732-549-5549 X 303 www.irionline.com “INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES” (8th Year in a Row)

Job Details HydroWorx Main Office - MIDDLETOWN, PA Full Time Bachelors Degree Day ServiceDescription The Customer Service Manager is responsible for assisting the Director of Service in leading the internal customer support team while also supporting service field operations and providing technical assistance to field technicians. This role requires in-depth product knowledge and expertise in the best practices for field-based work. Additionally, the position involves close collaboration with various departments, including Project Management, Sales, Engineering, Installation, and Production, to ensure seamless operations and service excellence. Deliver World-Class Customer Service: Proactively engage with customers to ensure exceptional service at all times. Lead Field Service Operations: Oversee and manage field service personnel responsible for on-site installations, maintenance, and repairs. Ensure Safety Compliance: Implement and enforce safety protocols, conduct safety training, and ensure adherence to workplace safety standards. Optimize Scheduling & Workforce Management: Supervise scheduling, working hours, and training of field service technicians to maximize efficiency. Develop & Scale the Service Department: Plan and implement strategies to enhance departmental scalability, flexibility, and cost-effectiveness. Expand Service Capabilities: Strengthen the team by effectively recruiting and training new personnel. Ensure Service Quality: Conduct follow-ups with customers, review checklists, and implement continuous improvements. Oversee Inventory & Process Management: Streamline departmental processes and maintain effective inventory control. Lead Customer Service Team: Set clear expectations for customer experience and case resolution, ensuring high-quality support. Oversee Fleet Management: Manage departmental vehicles, maintenance schedules, and the fleet expenses. Establish & Report Key Metrics: Define performance metrics and provide monthly reports to Director of Service. Manage Department Budgets: Oversee financial planning and control for the department. Provide Coverage & Support: Step in to handle Customer Service team responsibilities during absences. Participate in Meetings: Attend and contribute to meetings as requested. Support Cross-Departmental Needs: Provide manpower assistance to other departments when resources are available. Qualifications Education & Experience: BS Degree preferred 3-5 years of in a similar role related to the technical service industry Skills/Competencies: Ability to multi-task complex tasks at once Ability to make decisions under pressure Excellent time management skills Scheduling Skills and Processes training skills Excellent organizational skills Excellent interpersonal skills Problem solver Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear in order to exchange information. This is largely a sedentary role. Occasionally moves to access files, fax & copy machines. On occasions may lift up to 10 lbs. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy and fax machines, filing cabinets. Tools & Equipment: Computer, telephone, copy & fax machines Work Hours: Monday through Friday, 8:00 a.m. to 5 p.m. Travel: Occasional travel is required Training: Training for this position will be conducted per HydroWorx Training Program

We are looking for a proactive and detail-oriented Customer Service Manager to oversee and enhance our growing support team. This role involves managing Zendesk administration, leading support agents, streamlining operations across major e-commerce platforms, and ensuring top-tier customer satisfaction. The ideal candidate has experience in e-commerce customer support, team leadership, and Zendesk management. If you thrive in a fast-paced environment and have a passion for optimizing customer service operations, this is the perfect opportunity for you! Responsibilities: Lead and manage a team of customer support agents. Oversee Zendesk administration and optimize workflows for efficiency. Improve customer service processes across major e-commerce platforms. Monitor customer interactions and implement strategies to enhance satisfaction. Track performance metrics and provide training to improve efficiency. Qualifications: Proven experience in customer service management, preferably in e-commerce. Strong expertise in Zendesk administration and workflow optimization. Excellent leadership and team management skills. Ability to analyze customer service data and improve performance. Strong problem-solving and communication skills. Location: Long Branch, NJ Salary: $60,000-$80,000 annually (Competitive based on experience) To apply or for additional information, please send your resume to ChanaG@SwiftStaffingGroup.com with the subject line “Customer Service Manager” and include the Job ID 2984362. To get the "full list" of the current career opportunities, WhatsApp 732-800-7633 💰Refer a friend and get up to $1,500 referral bonus upon a successful hire 💰

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. ESSENTIAL FUNCTIONS: • Supervise and coach direct reports in the performance of their duties; complete performance reviews, host one on one meetings and provide feedback to direct reports. •Provide strategic and operational leadership to the Customer Service team. • Regularly review customer interactions to ensure quality standards are met, identifying areas for improvement while promoting a culture of consistency, accountability and continuous improvement. • Effectively manage and prioritize multiple projects with specific deadlines. •Attract, engage and retain highly effective team members through mentoring, coaching, and professional development. • Train, develop and mentor new and current customer service representatives. •Develop best-in-class practices that support superior service levels while identifying strategic opportunities that create process efficiencies and cost-effective solutions. • Act as the primary point of contact for escalated customer issues, resolving complaints and concerns effectively. •Identify and lead organizational/cultural changes adapting strategically to changing market demands, technology and internal initiatives. •Create and monitor department key performance indicators and metrics. •Manage and control expenses by monitoring variances to the budget and identifying opportunities for cost efficiencies. •Exemplify leadership behaviors, such as: leading by example, acting ethically/honestly, with credibility, and a strong sense of trustworthiness. •Enthusiastically commit to the success of the team, customer and business. • Must be able to perform the essential functions of this position with or without reasonable accommodation. MINIMUM POSITION QUALIFICATIONS •Bachelor's degree in management or business administration preferred. •5+ years of management experience in customer service. •Excellent oral and written communications skills, as well as strong interpersonal skills. •Demonstrated ability to lead, direct and motivate a customer service team. •Ability to interpret data to identify trends and inform decision-making. • Ability to establish and maintain cooperative and effective relationships with all levels of the organization. • Ability to manage shifting priorities/change in a fast-paced environment. • Proficient in Microsoft Office. • Strong problem solving and analytical skills for timely and thorough problem resolution. • Ability to work independently with minimal supervision; self-motivated and directed with a proactive work ethic. • Proficient at multi-tasking, managing time and prioritizing with attention to detail • Ability to travel up to 10% DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.

* Our Property Managers get to work independently at multiple locations; spending time both inside and outside * We assess customer storage needs and make suggestions, including selling packing and moving supplies * Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent * Auditing cash drawers and making bank deposits are part of the daily business * We help keep our customers current with payments and make reminder and collection calls when required Physical Requirements: * Ability to transport lift/move items weighing up to 35 pounds * Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors. * Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

BASIC FUNCTION Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference. The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising. JOB DUTIES AND RESPONSIBILITIES A. Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. B. Hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned. Review job description annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill. C. Ensures that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees. D. Ensures training and merchandising guidelines are followed. E. Oversees the new goods inventory within the store. Maintains the merchandising, categorizing, and replenishing of the new goods daily. F. Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications. Ensures that all paperwork is completed accurately and in a timely manner. G. Provides backup to the Production Manager as necessary. H. Completes any other assignments designated by the management team. I. Collect and deposits all monetary donation from all coin boxes. J. Serves as a role model and promotes a supportive culture. Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members. K. Promotes a safety culture by being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards. Ensure that store and surround premises are kept clean. Report issues or concerns to the Safety Department. L. Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures. Ensures compliance with all asset protection policies and procedures as well as cash handling practices and enforcement of cash register procedures. Report issues or concerns to Loss Prevention. M. Ensure all policies, manuals and handbooks are followed. N. Communicates progress, problems, and concerns to the Store Manager. Qualifications * High school diploma/GED completion required. * One (1) year of retail production supervisory experience required. * One (1) year goal setting and tracking experience required. * (For internal applicants, one (1) year supervisory experience may be waived if the internal applicant successfully completed ninety (90) days as a Customer Service Coordinator or Production Coordinator and completed the following modules: Leadership Development, Financial Literacy, Production/Process Analysis, and Employee Relations.) * Must be able to continuously perform repetitive work, at a set pace. * Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel. * Must possess strong interpersonal skills with excellent communication skills. * Must possess a valid driver's license with reliable transportation to attend meetings, trainings and other store related business within the GKA territory. * Willing to transfer to other store locations within GKA system according to company needs. * Bilingual a plus. * Exhibits a high level of integrity and business ethics. * Exhibits a high level of adaptability and flexibility. * Duties will be conducted at the retail store, warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair and sometimes humidity. * Able to lift, carry, push, and pull a minimum of 50 pounds occasionally and 30 pounds frequently. * Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling. * Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance.

As Hospitality Manager, you are responsible for creating a spirit of hospitality in the Front-of-the-House through creating a warm and positive environment. Your responsibilities include but not limited:-Leading our seating, hosting efforts-In-House Marketing-Cash Control -Alcohol Control -Over Customer Service Experience Individual must be able to stand/walk at a fast pace for several hours at a time. Nights and Weekends Required. Compensation: $15.00 - $18.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Golden Corral Corporate.

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today! What you get to do: This role is a project-based production supervisor role with duties that oversee the installation, rehearsal, and operation of assigned Entertainment venue/area, including the daily supervision and development of the cast and crew. This role will maintain ongoing and overall safety/quality of shows and events as well as being responsible for the daily operation, maintenance, and show integrity of specific show product and their venues. Also, as a key role in the pre-production phase of projects, this position requires general knowledge of various theatrical disciplines, refined logistical and scheduling abilities, and exceptional time and project management skills. * In this role, you will also be responsible for: * Leading all aspects of daily Entertainment operations * Creating detailed Cast and Crew schedules/line grids for daily park operation, along with Assistant Supervisors * Inputting Cast and Crew schedules into the team member management digital platform, along with Assistant Supervisors * Reviewing and approving Cast and Crew daily schedules, and any schedule changes or deviations * Following and maintaining training protocols and standard operating procedures in your assigned venue/area and collaborating with your manager to update and develop these, as needed. * Performing administrative responsibilities such as: budget tracking, punch lists, rehearsal schedules, production archives, production calendars & timelines, power point presentations, creative development (depending on the ambassadors' particular aptitudes), production stage manager responsibilities, assisting with ambassador on-boarding, Kronos, Seeds, work orders, and providing audition support when needed. * Maintaining SEA quality and integrity for assigned Entertainment product. Assisting in the installation/remounting of new or changing show/performance product while maintaining open, clear, and concise communication with internal and external departments. * Working with cast and crew to maintain the integrity of the show and maintenance with regards to technical and safety related issues as well as general cleaning. Learning and running technical tracks as applicable. * Training, supervising, evaluating, coaching, and developing the cast/crew in your assigned venue/area and maintaining ambassador training records. * Utilizing standard procedures to track and document positive and negative behaviors, administering feedback sessions and evaluations in a timely manner. * Developing the training and maintenance of safety inspections and procedures for your assigned venue(s)/area(s). This includes, but is not limited to, green tag procedure, injury reduction plans, MSDS sheets, emergency action plans, ambassador injury reports and monthly safety inspections. Consistently practicing safe work habits and reporting unsafe situations to management. * Acting as the point-of-contact in your respective areas for internal and external departments, as well as outside contractors (i.e. directors, choreographers, construction companies, etc.) * Performing various tasks for assigned venue(s)/area(s) to include, but not limited to, attending meetings, attending development classes, monitoring team's schedules and hours, ambassador documentation, updating/maintaining ambassador files, checking/responding to email in a timely manner, creating/maintaining personal & venue calendars and assisting guests when necessary. * Demonstrating consistent courtesy and professionalism in all work aspects with all ambassadors and guests. * Supports creative, pre-production, rehearsal, and operation Entertainment offerings, as needed * Performing other duties as assigned. What it takes to succeed: * A High School diploma or equivalent. College degree in theater or equivalent experience is preferred. * Minimum one (1) year theme park experience preferred. * Minimum one (1) year production experience in media which may include theater, television, radio, motion pictures, dance, recording studio or visual arts. * Special Event/Stage Manager/Project Management experience preferred. * Demonstrated ability to lead a team and work well with others with strong organizational & time management skills. * Strong computer skills with an emphasis in Microsoft Office: Word, PowerPoint, and Excel. * Working knowledge of the English language with excellent verbal and written communication skills. * Ability to walk and stand for long periods of time in extreme weather conditions. *Must be willing to work a flexible schedule, which includes weekdays, weekends, evenings, and holidays. * Ability to multitask while maintaining a positive attitude to ensure excellent guest service. * Comfortable climbing onto platforms and catwalks to perform venue inspections/maintenance checks. * Ability to work as a team player, communicate and resource with internal and external ambassadors. * Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations * Willingness to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards. * Ability to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines. The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: * FREE park admission * Discounts on park admission tickets and passes for family and friends * Park discounts on food, merchandise, etc. * Scholarship opportunities * Exclusive employee events and giveaways EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.