Customer Service Supervisor Jobs in Asbury Park, NJ

EllaOla is a premium family wellness brand based in New York City. We developed our products with a team of Harvard dermatologists and pediatricians to create a luxurious science-first, plant-based wellness collection offering the safest and most effective for the whole family. Featured in Harper Bazaar, Glamour, Forbes, Town & Country and Marie Claire and sold in Nordstrom, Macy's, Bloomingdales and Babylist. Role Description We are seeking a Customer Experience Manager to ensure outstanding support at every step of the customer journey. In this role, you'll streamline processes, handle inquiries, and collaborate with other teams to enhance the quality and efficiency of our service. Key Responsibilities: Create and implement a robust customer experience strategy aligned with the company's mission, brand values, and business goals, ensuring a customer-first culture throughout the organization. Lead initiatives to enhance customer satisfaction, retention rates, and lifetime value across all channels. Use customer feedback, analytics, and market research to identify trends and address pain points, delivering actionable insights that improve the customer experience. Ensure timely and effective resolution of customer inquiries and issues Serve as the voice of the customer within the organization, ensuring that customer insights are integrated into product development, marketing campaigns, and operational strategies. Design and execute initiatives to gather customer feedback through surveys, reviews, and social media monitoring. Identify and implement creative solutions and technologies to elevate the customer experience. Qualifications 5+ years in customer experience, customer success, or related roles, ideally within the CPG or wellness industry. Proven track record of developing and executing customer experience strategies Deep commitment to health, wellness, and continuous learning, with a customer-first mindset. Exceptional interpersonal and communication skills In-depth understanding of customer journey mapping, customer satisfaction metrics, and customer support. Data-driven mindset with the ability to translate insights into actionable strategies

Doceree is the leading Global network for HCP-only programmatic messaging, reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology. We are a Series B start-up backed by top VCs: Creaegis, Eight Roads Ventures and F-Prime Capital. Our Best Place to Work certifications reflect a dynamic team of individuals driven by an unwavering passion to make a meaningful impact on the world through ground-breaking technology. We are seeking exceptional, ambitious, and multifaceted teammates ready to join us on this thrilling mission. Are you ready to be part of something extraordinary? What You'll Do Are you passionate about building relationships and helping clients achieve their goals? Join our Customer Success team as an Account Executive and play a crucial role in transforming the AdTech space! You'll have the opportunity to work with a diverse range of clients, help them unlock the full potential of Doceree's solutions, and grow your career in a supportive and exciting atmosphere! Client Support, Satisfaction & Retention: be the trusted ally for our clients, building and nurturing strong relationships and understand their needs, goals and challenges, enhancing customer satisfaction and retention Customer Onboarding: support the team in ensuring customers have a seamless and positive experience Customer Feedback: collaborate effectively with internal stakeholder to provide valuable insights and feedback as the voice of the customer Product Adoption: become an expert champion Doceree's suite of products and solutions, guiding clients to maximise their usage and benefit Issue Resolution: be a problem-solver and quickly identity and address any issues or concerns clients may have, collaborating with internal teams to deliver effective solutions Who You Are 1+ years of experience in an account management, customer success or similar within the AdTech industry Strong enthusiasm for learning and adopting new technologies, staying updated with the latest trends in AdTech and digital media space, and applying them to enhance client success Self-motivated and results-driven, with a passion for helping clients succeed Exceptional interpersonal and communication skills, with the ability to connect and build trust with clients Excellent problem-solving abilities and a proactive approach to addressing challenges Ability to manage multiple accounts and projects with strong organisational and time management skills Adaptable and able to thrive in a dynamic, fast-paced environment Bachelor's degree Benefits Competitive salary and bonus plan Stellar health care plan options for you and your family (Medical, Dental & Vision) 401K + 4% Matching Generous PTO, vacations & sick leave Extensive paid parental/maternity leave Team events At Doceree, we know that our Company's strength lies in the diversity of our employees. Doceree is proud to be an Equal Opportunity Employer and we provide equal employment and advancement opportunities to all individuals, regardless of their race, colour, national origin, religion, sex, parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.

Our part -time customer service representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of texts and inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Service Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions with our customers and agents. Essential Functions and Responsibilities: • Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. • Deliver first call resolution and a low customer effort. • Develop and maintain complete product knowledge of all lines (Auto and Umbrella). • Accurately enter and update policy information into the various processing systems and handle phone inquiries. • Develop and foster Agent/Company Relationships. • Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment. • High energy and motivation to follow up and take ownership. • Flexibility and ability to work under pressure. • Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. • Willingness and ability to learn new functions within the Customer Service Center. Qualifications and Education • Saturday hours 9:00 am-2:00 pm are required weekly • Flexible work schedule Monday - Friday between the hours of 8:00 AM - 8:00 PM. • Total of 10-20 hours a week between Monday-Saturday. • Above average interpersonal, listening, communication and organizational skills. • Good analytical and decision-making skills. • Excellent computer/data entry and general math skills. • The ability to communicate in Spanish is a plus! • College degree and/or PC license are a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn ‘action' into ‘outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3 and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at **************** Position Summary Who you are: A passionate and driven paid social professional, you excel at translating the digital strategy set at the senior level into daily tactical execution. You're ready to challenge the norm to produce world-class paid social campaigns for high profile brands and take pride in your ability to clearly articulate the outcomes of the tactics and the strategy to the client as the day-to-day client lead. You thrive in a multi-functional role and enjoy training and coaching team members to ensure flawless tactical execution. Responsibilities · Responsibilities will be across social media platforms such as Facebook, Instagram, Pinterest, SnapChat, Twitter, LinkedIn, TikTok and Reddit · Responsible for overseeing Paid Social Senior Specialists, Specialists and Associates on the team and owning their career development · Developing and overseeing optimizing, and maintaining paid social campaigns for clients, including coordination of assets between creative agencies and budget management · Developing, executing, and testing across campaign variables that create client-specific insight and feed future successions of testing · Maintaining and optimizing client campaigns to improve overall performance against pre-determined benchmarks on an ongoing basis · Understanding client goals and how to maximize those measures of success through tactical strategies and technologies · Brainstorming and researching new first to market ideas including new betas and opportunities with our partners. · Strong familiarity with 3rd-party tracking vendors and integrating with social platforms Required Skills & Experience · Substantial experience in account management, planning, and/or performance media experience · Strong working understanding of the Paid Social platforms, including major players and supporting technology Facebook Ad Manager, Twitter Ads, etc. · Demonstrable experience working with multiple partners, on enterprise level paid social media accounts with diverse budget levels and objectives · Proven ability to understand high-level client goals and how they translate into paid media strategy when applied via online technologies · Ability to effectively communicate processes and tactics to clients, peers, and junior members of the team · Excellent written and verbal communication skills · KINESSO does not require candidates to have a college degree Desired Skills & Experience · Agency experience strongly preferred · Detail and process oriented, with the ability to multitask and prioritize tasks based on client objectives · Time management skills We See You At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community. We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed. We See You at IPG Mediabrands. Wage and Benefits We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days. We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award. The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications. Employment Transparency It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email accommodation@mbww.com. About IPG Mediabrands IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world's most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at ***********************

TO BE CONSIDERED FOR THIS ROLE You must email ************** directly and include “PKLYN experience manager" in the subject line. We will not be considering candidates who do not follow directions. Please include with your email: Your resume A brief introduction or cover letter Your favorite animal (don't overthink it) (or do?) VISION FOR THE ROLE We are seeking a dynamic, welcoming and hospitality-focused full-time experience manager to manage our front desk team and help build something incredible from the ground up. The right person for this role has a proven track record of balancing guest satisfaction with operational efficiency, ideally with experience managing fellow staff in a hybrid sports-social environment. Some weekend availability and a love of pickleball are both required for the role. ABOUT PKLYN PKLYN is a pickleball club and community gathering place in Gowanus, Brooklyn. Our space includes 5 state-of-the-art pickleball courts, a lively bar, open workspaces, a merchandise store, and a vibrant atmosphere for pickleball players of all skill levels to come and enjoy. ROLE & RESPONSIBILITIES Serve as the primary point of contact for players and members of the club Manage incoming customer communications, including in-person, phone, email, and social media (with the support of a social media team) As an individual and leader of the front desk, strive to hit sales KPIs through thoughtful selling of programs, packages, memberships, and merchandise Ensure all front desk staff follow SOPs and manage front desk schedule Keep track of merchandise and inventory Coordinate with/assist Events Director, Pickleball Director, and other team members as needed Help maintain an orderly environment and assist with opening and closing SOPs Direct visitors and assist with check-ins, merchandise purchases, way-finding, and the like QUALIFICATIONS Knowledge/love of pickleball is necessary Ability to work some weekend shifts, as well as some weekday early morning and/or evening shifts Proven experience in front desk management or a similar role in a hospitality environment, preferably within a sports club or similar setting Strong leadership and interpersonal skills with the ability to effectively communicate with members, players, and the rest of the PKLYN team Knowledge of booking software and POS systems also a plus (we use CourtReserve and Toast) Excellent communication, organizational, and multitasking abilities Great problem-solving skills and keen attention to detail A natural salesperson COMPENSATION & BENEFITS This is a full-time salaried position that starts at $50K-65K, commensurate with experience. TO APPLY Please email ************** and include “PKLYN experience manager" in the subject line To be considered, you must include: Your resume A brief introduction or cover letter Your favorite animal (don't overthink it) (or do?)

The Customer Success Specialist is the first point of contact for new customers and plays a pivotal role in ensuring a smooth and successful transition to the company's SaaS platform. This role focuses on understanding customer goals, providing guidance, and setting them up for long-term success by delivering an exceptional onboarding experience. The ideal candidate is highly organized, customer-focused, and has a passion for technology and building relationships. Key Responsibilities Onboarding Management: Guide new customers through the onboarding process, including account setup, product training, and initial implementation. Develop and execute tailored onboarding plans based on customer goals, industry, and use cases. Ensure customers are effectively introduced to the features and value of the SaaS platform. Relationship Building: Establish strong relationships with customers, ensuring they feel supported and confident in using the platform. Act as the primary point of contact during the onboarding phase. Gather feedback from customers to improve the onboarding experience and address potential challenges proactively. Collaboration with Internal Teams: Work closely with Sales, Product, and Customer Success teams to align onboarding processes with customer needs. Provide insights to the Product team about common customer pain points and feature requests. Partner with Technical Support teams to resolve onboarding issues efficiently. Metrics and Reporting: Track and report onboarding progress and customer satisfaction metrics. Monitor key performance indicators (KPIs) such as time-to-value, onboarding completion rates, and churn risk. Identify opportunities for improving onboarding processes and reducing customer ramp-up time. Skills & Qualifications Education: Bachelor's degree in Business, Communication, Technology, or a related field (preferred). Experience: 2+ years in customer success, onboarding, or implementation roles, ideally in SaaS or technology. Experience working directly with customers to deliver product training or technical support. Technical Skills: Proficiency in SaaS tools and platforms (e.g., CRM systems, Salesforce). Ability to quickly learn and explain complex software features. Soft Skills: Exceptional communication and interpersonal skills. Problem-solving mindset with the ability to anticipate and address customer challenges. Strong organizational skills and attention to detail. Key Competencies Customer-centric approach with a focus on delivering value. Strong project management and time management skills. Ability to work collaboratively in cross-functional teams. Analytical mindset to identify trends and opportunities for improvement.

Enhance Connections: Customer Relationship Specialist Wanted! Are you skilled at building strong relationships and ensuring customer satisfaction? We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success. Responsibilities Develop and maintain strong relationships with key clients and customers Serve as the main point of contact for customer inquiries Identify opportunities to upsell and cross-sell products or services Coordinate with internal teams to fulfill customer needs Participate in team workshops and career development initiatives Monitor customer satisfaction and implement improvement strategies Qualifications Excellent communication and interpersonal skills Proven ability to build and maintain professional relationships Strong problem-solving and negotiation abilities Proficiency in CRM software and MS Office Suite Bachelor's degree in Business, Marketing, or related field Previous experience in customer relations or account management Benefits Career advancement and professional development programs Collaborative team environment focused on customer success Access to workshops and continuous learning opportunities Ready to make an impact as a Customer Relationship Specialist? Apply today!

Job Details: Job Title: Quality Program Coordinator Duration: 12+ months contract Onsite/Hybrid: Hybrid role, 50% onsite required Work Schedule: Monday - Friday, Business Hours The Quality Program Coordinator, Customer Information Services (CIS), serves as a member of the Customer Information Services Team. This team is focused on designing, delivering, and continuously evolving Commercialization contact center capabilities while optimizing customer experience. Reporting to the Director, Customer Information Services, the Quality Program Coordinator plays an important role as part of our Customer Information Services team. This role is instrumental in the ongoing management of the performance of our capabilities and our external partners, ensuring all interactions with Customers are managed in a high quality, compliant, and consistent manner. This role will focus on 2 key areas: 1, Quality excellence for both branded and unbranded omni-channel campaigns and programs 2, Identifying and supporting execution of continuous improvement efforts leading to improved customer experience, operational quality, and enhanced processes and standards. This role will support CIS partners in the prioritization and execution of targeted training efforts to elevate program performance and coordinate key onboarding deliverables for new CIS partner staff. RESPONSIBILITIES: • Conduct reviews of multi-channel interactions (Phone, Live Chat, Email, Chatbot, Social, CSAT, and SMS), in accordance with our policies, to ensure quality measures and experiences are achieved • Support adherence to regulations, SOPs, and contractual requirements, including compulsory training of partner teams • Prepare and maintain historical reporting and analytics as related to quality and reporting results. Report CIS and partner teams on ongoing performance/quality trends, as well as customer friction points, needs, and expectation, and opportunities for improvement • Support and manage quality reporting requirements for new and existing channels and programs • Collaborate with CIS team and external partners in creating and managing the quality service standards, SOPs, and work instructions • Serves as subject matter expert on CIS processes and procedures • Conduct routine coaching and feedback sessions with internal and external partners to calibrate and improve quality of performance • Ensure the Key Performance Indicators (KPIs) across all channels, as well as external partners and internal capabilities, are monitored effectively and efficiently • Supports audit readiness both internally and externally within assigned area(s) of responsibility • Maintain in-depth knowledge of all applicable Client Corporate SOPs and directives • Supports team compliance lead with internal/external audits, resolution of escalations, and pharmacovigilance reconciliation processes • Participates in user acceptance testing of system enhancement/updates • Coordinate training priorities and deliverables with external partners to in support of continuous improvement efforts, process change management and new product information • Performs other duties and projects as assigned QUALIFICATION & EXPERIENCE: • Bachelor's degree required, Life Sciences degree preferred • 3+ years of Contact Center quality assurance and/or training experience; preferably in Life Sciences, Pharmaceutical, or Healthcare industries • Experience with multi-channel contact centers (Phone, Live Chat, Email, Chatbot, Social, CSAT, and SMS) • Proactive self-starter with the ability to work independently • Must be detail oriented and have excellent listening skills and ability to analyze and recognize subtleties in a conversation • Strong analytical and problem-solving skills • Proficient in the use of Microsoft Office. Experience with PowerBI and Tableau preferred • Effective communicator with excellent verbal and written skills both in comprehension and expression • Exhibits all Client Values (Integrity, Innovation, Urgency, Passion, Accountability, and Inclusion) • Fluent in English both written and spoken Working Conditions: Office environment Exposure to hazards or disagreeable conditions: N/A

We are seeking a highly motivated Customer Service Assistant Manager to lead and support the Perma Pure Group's portfolio of medical device products in our Lakewood, NJ manufacturing facility. The ideal candidate will be responsible for ensuring accurate order entry, excellent customer communication and satisfaction, developing service policies, training staff, and resolving customer issues efficiently. This role requires strong leadership, problem-solving skills, cross functional collaboration, and a passion for delivering exceptional customer experiences. Key Responsibilities: Team Leadership & Management: Supervise, train, and mentor customer service representatives. Set performance goals and conduct regular team evaluations. Foster a positive and productive work environment. Customer Support & Issue Resolution: Handle complex customer complaints and escalate issues when necessary. Ensure customer inquiries are addressed promptly and professionally. Develop and implement strategies to improve customer satisfaction. Process Improvement & Performance Monitoring: Analyze customer service metrics (e.g., response time, customer satisfaction). Identify areas for improvement and implement best practices. Optimize workflows to enhance efficiency and service quality. Policy Development & Compliance: Create and update customer service policies and procedures. Ensure compliance with company policies and industry standards. Train employees on policies and customer service techniques. Collaboration & Communication: Work closely with other departments (e.g., Sales, Marketing, Product Development) to align customer service with business goals. Provide reports and insights to senior management on customer service performance. Gather and analyze customer feedback to drive improvements. Qualifications & Skills: Bachelor's degree in business administration, communications, or a related field (preferred). Proven experience in customer service management or supervisory role. Strong leadership and team management abilities. Excellent problem-solving and decision-making skills. Exceptional communication and interpersonal skills. Proficiency in customer service software. Ability to handle high-pressure situations with professionalism. Preferred Qualifications: Experience in fast-paced customer service in a manufacturing environment desired. Knowledge of Sage, Expandable, Q-Pulse, Master Control, Merchant Solutions, CRM systems and data analysis tools. Strong conflict resolution and negotiation skills. Work Environment & Schedule: Full-time position 4 days on site required Hours: 8:30am - 5:00pm

Elevate Customer Satisfaction: Customer Service Specialist Wanted! Are you an experienced customer service professional seeking a new challenge? We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career. Responsibilities Provide expert assistance to customers with complex inquiries Troubleshoot and resolve customer issues efficiently Maintain detailed records of customer interactions Develop and update customer service and sales protocols Train and mentor junior customer service staff Coordinate with teams across the US to ensure consistent service Participate in workshops and career development initiatives Qualifications Proven experience in customer service roles Excellent communication and problem-solving skills Proficiency with customer service software and CRM systems Ability to handle challenging situations with professionalism High school diploma; bachelor's degree preferred Leadership skills and experience training others are a plus Benefits Opportunities to work with clients nationwide Career advancement and leadership development programs Collaborative team environment focused on excellence Access to professional workshops and continuous learning Ready to take your customer service career to the next level? Apply today!

Our client, a well known beauty brand, is seeking a LTT Customer Service Representative II for their Berkeley Height, NJ team. This role is on a hybrid schedule and the role will last for at least one year with the potential to extend to 2 years total. The role guarantees a 40 hour work week and pays up to $29.30/hr. Responsibilities: Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter) * Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed * Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices * Follow Brand and Care provided social FAQ documents for launches and key social moments * Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer * Recognizes and recommends new ways to influence consumers in their purchase decision * Alert critical customer complaints to internal Care and Brand teams and assist with problem solving * Provide social content and engagement recommendations based on consumer feedback and trends * Stay up to date on new social media platforms, tools and best practices * Live in the social ecosystem, stay on top of emerging trends in the landscape Responsiveness * Maintain 100% Reply Rate and established Response Time goals across social channels * Maintain consumer satisfaction and sentiment scores as established by the group * Monitor personal social KPI's using Sprinklr * Offers schedule flexibility to support the needs of the business which included weekends * Meets established quality standards in all contacts across all channels * Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. * Documents product issues in a way that the information can be used for product improvement or development * Accurately enters required information in the CRM and surveys to ensure data integrity Job Qualifications * Bachelor's Degree * 1-2 years' social media engagement experience * Customer Service experience desired * Customer obsessed mindset * Knowledge and experience with major social media platforms required * Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team * Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends * Report back to internal team to funnel insights into product / experience / content creation strategy * High level of organization, attention to detail and positive attitude * Interest in beauty, fashion and/or lifestyle brands * Exceptional writing skills * Excellent problem-solving ability * Proficient in Microsoft applications including PowerPoint, Word and Excel. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Masterworks is a fintech platform that allows anyone to invest in SEC-qualified shares of multi-million dollar paintings by names like Banksy, Basquiat, and Picasso. In just three short years, we have built a portfolio of nearly $800 million in world-class artworks, introducing over 700,000 individuals to the $1.7 trillion art market. Masterworks has been covered by major media publications such as The New York Times, CNBC, The Wall Street Journal, and the Financial Times, and was recently recognized as one of the Top 50 Startups in the US by LinkedIn. In 2021, Masterworks achieved unicorn status raising $110M in its Series A fundraising round at a valuation exceeding $1 billion. Our 200+ employees are based out of our offices at 1WTC in the Financial District of New York City. With an entirely in-office team, there are endless opportunities for collaboration, innovation, and learning. Why Masterworks? Do you thrive on disruption? Do you want to live at the cutting edge of finance, technology, and art? Are you passionate about democratizing alternative investments? Do you enjoy meaningful work that has a noticeable impact on business performance? If you answered “Yes” to any of the above, we'd love to hear from you! Position Overview Masterworks is looking for Client Services Associates to do outbound work to potential investors by phone, igniting their interest in investing in art, and scheduling them to speak with one of our Senior Financial Advisors. We are seeking passionate individuals to educate investors about art as an asset class. Our ideal candidate has 1-5 years of sales or advisory experience within an education in finance or experience in the financial services industry. Responsibilities Outbound dials to prospective customers Speaking to the inner workings of Masterworks, explaining art as an asset class Scheduling investor appointments with the Senior Investment Advisor team Requirements Or Skill Sets 1-5 years of sales, advisory, or financial services experience Finance or Business degree Strong interest in alternative assets, financial markets, and macroeconomics Interest in art is a plus Experience using CRM tools is a plus Highly organized, results-driven, competitive personality Excellent verbal and written communication skills Additional Requirements Must be able to work full time out of our New York City office Must be eligible to work in the US - no exceptions Benefits At Masterworks Daily catered lunches Free admission to art museums and galleries Health, dental, and vision coverage with FSA options PTO and 401k Discounted Equinox membership Happy hours, company outings, social clubs, and more! How does Masterworks think about compensation? The on-target earnings for this role are between $80,000 - $90,000 (including commission). The advertised pay scale reflects the good faith salary range for this role and is not a promise of a particular wage for any specific employee. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges. The advertised title for this role was selected to attract candidates with the level and type of experience we are looking for in the role, but the actual title of the position may differ from the advertised title.

About NORY: NORY is the premier STEM camp provider in NYC and Boston, enriching the learning journey of 4000+ children annually through immersive and hands-on learning experiences. Our mission is to nurture young risk-takers, problem solvers, and empathetic leaders. Discover more about our mission and program: Instagram: bit.ly/noryi Summer Camp Video: bit.ly/noryvideo1 Job Description: Our 9000+ families are passionate about the future of education. Nurturing this community of passionate families is an important and meaningful task. The keyword for this position is “relationship.” Beyond providing the support our families need, we want to build a long-term relationship with each of them so their parenting journey grows with us. Additionally, this position will help the team improve the quality of our program through the input we collect from families. This is an entrepreneurial and proactive role that can create a massive impact on our families and team. Responsibilities: Communicate with customers via phone, email and chat to provide support and build lasting relationships Handle customer-related administrative duties: data entry and reporting, assisting with programming and scheduling Nurture the community of the NORY families through your creative initiatives beyond regular communications such as newsletters Assist with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements Hire, train, and manage an additional team member to delegate the responsibilities above. Qualifications: Empathetic problem solver with excellent written and verbal communication skills. Skilled at building long-term relationships and proactive in improving processes. Purposeful and driven, passionate about achieving results and making an impact. Positive attitude, solution-oriented mindset, and accountability in commitments. Open to feedback, continuously learning, and a team player who values empathy and compassion. At least 5 years of experience in customer support or marketing. Extensive experience in the NYC parenting or education market is a plus. Cultural Fit: We are searching for professionals who are not just skilled but also deeply align with our core values. At NORY, our 'Ways of Being' guide everything we do: We are purposeful in our actions, always asking "why" to cultivate inner motivation. We ask "how to make it work" before wondering "if it will be possible." Our decisions are grounded in data and logic. We are accountable and disciplined. We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth. We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses. We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion. If these values speak to you, see how you align with our complete 'Ways of Being' at ****************** To Apply: Please share your resume and your response to the below prompt to: ************* -Describe the skills and experience you bring that align with the requirements of this position and would contribute to your success in the role. Compensation $70,000 - $87,000 annual salary Benefits Health, Dental, and Vision Benefits 401K + Matching Program PTO Program Paid Holidays NORY, Inc. is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sexual orientation, gender, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws.

The Firm: We are a leading global provider of credit intelligence, data, and analytics. For 12 years, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on us to make better, faster, and more confident decisions in pace with the fast-moving credit markets. Working with Us: We hire growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values - Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel - define an organizational ethos that's as high-performing as it is human. Among other perks, our employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more. Role The Customer Success Specialist will be responsible for increasing user adoption, driving retention rates, promoting processes, and developing relationships within the advisory space, while also helping support the wider team. The Customer Success Specialist will possess strong communication, relationship-building, and problem-solving skills. This is a hybrid role (3 days in office per week), located in our New York office in Flatiron. Responsibilities Become an expert on our platform with a strong understanding of our products, services, and the credit investing market Develop key relationships, drive usage, and reach with a wide range of subscribers through understanding each persona's different workflows, educating them with best practices on how to use the service, gathering feedback, and providing updates on new functionalities, databases, and products Lead onboarding and implementation efforts for new subscribers and provide support to first-year customers to prevent churn Monitor account health across a book of advisory accounts, identifying at-risk accounts and providing dedicated coverage alongside the account management team ahead of the renewal Leverage existing customer relationships and expand the network of relevant contacts within each account to become the partner of choice for their needs Proactively strategize outreach efforts through emails, phone calls, and in-person meetings Act as the voice of the customer when collaborating with various internal teams across sales, editorial, product, and tech to ensure our clients' needs are met Work closely with the sales team to develop account plans, monitor our client's platform usage, and share findings from client interactions, including but not limited to relaying new firm knowledge and potential expansion opportunities to ensure customer growth Requirements Bachelor's degree, preferably in business, finance, or a related field 1+ years of working experience in a customer-facing role, ideally in financial services or with subscription-based services Excellent written and verbal communication skills A self-starter who is diligent and organized but adaptable Demonstrated interest in financial services and learning the credit markets We consider a range of factors in connection with compensation decisions, including experience, skills, location, and our business needs and limitations. As a result, compensation may vary within and across similar roles and positions. Please note that the salary range information below is a good faith estimate for this position and actual compensation for any individual may fall outside this range if warranted by the circumstances applicable to that individual. If we identify a role that would be suitable for a broader range of skills and experience such that we would consider hiring at multiple levels then the range listed below may reflect that breadth. The salary range estimate for this position is $65,000-$75,000. The actual compensation will be at the firm's sole discretion and will be determined by the aforementioned and other relevant factors. This position is eligible for a performance-based annual bonus.

Source One is a consulting services company and we're currently looking for the following individual to work as a consultant with our direct client, a global financial media publication company in Princeton, NJ. This is a Hybrid role see details below. Candidates must be local to New Jersey with the ability to work onsite in Princeton 1-3 days per week. Title: Customer Service Representative Location: Princeton, NJ Hybrid (Wednesday On-Site) see details below. Contract Duration: 6 months, with likely extension W2 Rate: $22.00 hourly KEY RESPONSIBILITIES: Provide high-level telephone, email, and web chat support for the clients suite of B2B products; including Factiva, Risk & Compliance, and Newswires. Answer global customer queries concerning content/data, product navigation, billing/account administration, and more. Provide professional-level support to retain client customers and increase customer loyalty. Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service. Ensure all relevant procedures are followed from beginning to resolution. Ensure all key performance indicators and service levels are met. Actively seek out opportunities for self-improvement, and participate in new product and procedural training. Work with other client departments to ensure escalated issues are handled efficiently and correctly. Qualifications **This position is currently Hybrid with one day a week (Wednesday) in the Princeton office, which can increase with business needs. **Once candidate can work independently, shifts can vary: 8-4, 9-5, 11-7, and 12-8 (7 hour shifts/35 hours per week) **There is a 4 week training 9:00 AM - 5:00 PM The position resides in the Customer Service Team, reporting to the Customer Service Supervisor. We are currently looking for a Customer Service Associate. Someone who has a passion for helping people and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information. This is an opportunity to be a part of a multinational organization that focuses on its people. *** is searching for candidates who want to work within our Global Customer Service team to learn and grow from this position. REQUIRED QUALIFICATIONS: Fluent in English, for both written and verbal communication Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner Ability to maintain a positive attitude in an often busy and stressful environment Ability to understand new technical systems and applications quickly Attention to detail and the ability to multitask, prioritize, and meet deadlines Positive outlook on change and flexible approach to team-based work environment and structure Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries PREFERRED QUALIFICATIONS: Experience in a contact center and/or customer service environment DESIRED QUALIFICATIONS: Salesforce experience a plus Desire to grow within the company College degree desired Previous research experience desired

FinPro, Inc is a management consulting firm that specializes in financial institutions, with a growing suite of digital analytics products. We are a recognized thought leader in the industry, regularly helping to set national policy and introduce new, ground-breaking changes to how the industry functions. We are the go-to firm for starting new banks, and have a wholly owned broker-dealer. We are always evolving, and always looking for a better way to do something. Our clients hire us on the expectation that we are the best, so we demand the best from everyone that works here. Our open position is for a Customer Service Representative on our Digital team. You will be expected to learn our digital systems and basic banking concepts, and provide customer service on those digital products. There is potential for future advancement here as we build out the Customer Service team over time. You will have the ability to potentially take on leadership of the team as it grows. We care about personality and culture. We don't care what your education background is, whether you went to college, or what "experience" you have in your prior positions. If you have the right attitude and drive to be the best, you will be far more successful than someone with years of experience who never does more than is necessary. Own everything you do. If you have not been scared away, then Hi, I'm Bob Musso. I would love to get to know you more so please apply if you are interested, and in your application message, tell me about yourself, and why you think this is the right fit for you. Some quick insights: Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Management of HubSpot customer service platform Documentation and management of end user knowledge base

We are seeking an experienced and highly skilled Chemical Laboratory Leader to oversee our laboratory operations. The ideal candidate will have a strong background in elemental analysis, laboratory supervision, and compliance with industry quality standards such as ASTM, NADCAP, and AS9100. This role requires both leadership and hands-on technical expertise to ensure accurate testing, compliance with regulatory standards, and continuous improvement in laboratory processes. RELOCATION ASSISTANCE. Key Responsibilities Supervise and Lead Laboratory Technicians: Oversee day-to-day activities, provide training, and ensure adherence to laboratory protocols. Perform Elemental Analysis: Conduct and oversee chemical and elemental testing using advanced analytical techniques (XRF, OES, etc). Ensure Compliance with Quality Standards: Maintain laboratory operations in alignment with ASTM, NADCAP, AS9100, and other relevant industry standards. Quality Control & Assurance: Develop, implement, and enforce quality control procedures to ensure accurate and repeatable results. Process Improvement: Identify opportunities to improve laboratory efficiency, accuracy, and safety. Documentation & Reporting: Maintain precise records of laboratory analyses, equipment calibration, and test results. Equipment Maintenance & Calibration: Ensure proper maintenance and calibration of analytical instruments. Regulatory Compliance: Stay up to date with industry regulations and implement necessary changes in laboratory practices. Collaboration & Communication: Work closely with other departments, including engineering, quality assurance, and production teams, to support company objectives. Qualifications & Requirements Education: Minimum of an Associate's degree. BS in Chemistry or Material Science a plus Experience: Minimum of 5-7 years of laboratory experience, with at least 3 years in a supervisory role. Technical Expertise: Hands-on experience with elemental analysis techniques (XRF, OES, etc.). Industry Knowledge: Familiarity with aerospace, automotive, or manufacturing industries is a plus. Quality Standards Experience: Strong understanding of ASTM, NADCAP, AS9100, and Other quality control systems include: Leadership Skills: Proven ability to lead and develop laboratory personnel. Problem-Solving: Proficient in troubleshooting analytical equipment and testing processes. Attention to Detail: Excellent analytical and organizational skills.

Want to work in a company with a fine #FamilySpirit? With colleagues who make each day a whole lot more pleasant? Here at Smulders, we alternate serious challenges with fun and adventures. Curious what that means for your new job? Find out below! As a team leader welder, you are responsible for coordinating welding operations. Together with a team of employees, you ensure that daily welding activities run smoothly. The welding process is very important in the production of the pieces we make! More specifically: Coordination: you coordinate welding activities on a daily basis. Organisation: As team leader, you are responsible for your staff and the management of equipment, consumables and machinery. Management: As team leader, you lead and motivate a team of 10-15 welders. Planning: You draw up a schedule and, in doing so, you are able to correctly estimate how many employees are needed, what materials and machines need to be provided to complete the job properly. Visual inspection of the welding works. Using the correct WPS. Safety: you organise weekly safety rounds and make sure your team is always wearing the right PPE in the right place. Efficiency: You ensure process efficiency and progress control. Improvement: You solve operational problems and suggest improvements. Reporting: You report to the production manager and production leader. Your magic skills Can weld well with a semi-automatic and knows how to read welding plans. Enjoys working with other employees and team leaders to achieve the best results. Has experience managing a team of welders or is ready for the next step! When problems arise, looks for solutions! Can interact well with people and knows how to give instructions. Is hands-on and wants a challenging/varied job. Is very much concerned with safety. Has no fear of heights. Thinks solution-oriented and is not afraid to make corrections. Possesses strong communication skills and is flexible (no 9 to 5 mentality). Is willing to attend (paid) training courses and obtain any certificates through the employer, such as a VCA certificate. Can express themselves in English or Dutch. Knowledge of another language (e.g. Polish, Portuguese) is definitely an added value! Has good PC skills and can work fluently with MS Office. What we offer We offer you a great dose of fun, adventure and challenge as well as an international environment where initiative and ownership really make a difference. You can collaborate on imaginative constructions for the offshore wind industry and civil market, and this within a growing group of companies. In addition, we also offer you: an attractive salary package employee benefits such as meal vouchers, group insurance and healthcare insurance training opportunities and potential growth opportunities - we want you to progress #J-18808-Ljbffr

🚨 We're Hiring: Team Leader - 3D Architectural Visualization 🚨 💼 Type: Full-Time Are you a senior 3D visualization artist seeking your next career challenge? This is a rare opportunity to step into a leadership role at an industry-leading visualization studio in New York City. We are looking for an exceptional designer with unparalleled talent, a visionary mindset, and an entrepreneurial spirit to join and lead our dynamic team. This role is ideal for someone with a background in architecture or design, a strong portfolio highlighting 3D expertise, and a passion for pushing the boundaries of architectural visualization. No lone wolves! Collaboration is key - we are seeking a team player ready to elevate creative standards, build scalable tools, and co-create our transition to real-time visualization excellence. WHY JOIN US At Red Leaf NY, we partner with the world's leading real estate developers to create visualizations that inspire, captivate, and elevate. Our work has graced major stages, setting the bar for quality and innovation in the industry. We are also at the forefront of new technologies like real-time visualization and AI, delivering unmatched value to our clients through platforms like Visual Twin. If you are excited about pushing creative boundaries and making an impact, this is your chance to lead a dynamic, ambitious team in the heart of New York City. THE ROLE: WHAT YOU WILL DO As a Team Leader, you will oversee projects from inception to delivery, driving both creative direction and process innovation. Success in this role requires a blend of artistic vision, technical expertise, and leadership. Expect a dynamic workflow, with an even split of production, art direction, and project management. Your key responsibilities: Art and Production Leadership Plan and produce world-class stills and animated CGI visualizations for large-scale real estate developments. Set and achieve the highest standards in photorealism, storytelling, and design quality. Provide rapid, visually stunning design solutions for landscapes, public realms, and interiors. Project Ownership Lead visualization projects from kick-off to final delivery, ensuring exceptional client satisfaction. Nurture strong client relationships, including real estate developers and architects, by delivering outstanding results and expert communication. Translate complex architectural concepts from drawing sets into visually compelling designs. Studio Innovation Manage and optimize workflows, leveraging internal and external resources. Co-lead the transition to a real-time visualization pipeline in Unreal Engine. Elevate the studio's overall creative output and operational efficiency. WHAT WE ARE LOOKING FOR ✔ Experience Bachelor's degree in Architecture, Interior Architecture, or a relevant design field. 4+ years' experience in a professional visualization studio or an architecture firm in the capacity of 3D visualization specialist. Proven ability to deliver outstanding and complex CGI visualizations and animations. ✔ Technical Expertise: Core Software Competency: 3ds Max, V-Ray/Corona, experience with Unreal/TwinMotion. Key Additional Relevant Software: Unreal Engine, Rhino, Revit, SketchUp, Blender, Photoshop, Premiere, InDesign, and other Adobe Suite tools. ✔ Mindset: Strong leadership and communication skills, with the ability to foster collaboration and mentor team members. Excitement for a fast-paced environment with growth opportunities. Availability for a full-time, in-person role at our Midtown Manhattan office. WHAT IS IN IT FOR YOU ✨ The opportunity to step into a leadership role and shape the future of architectural visualization. ✨ Work with a talented, innovative team at a studio poised for growth. ✨ Be at the forefront of emerging technologies like real-time visualization. ✨ A dynamic, supportive environment where your ideas and expertise will make an impact. HOW TO APPLY Ready to join us? Please submit the following materials to ******************: The Subject Line: “3D Architectural Visualization Team Lead Application” Resume Portfolio: Highlight CGI visualizations, interactive work, photography, animation, film, and other relevant media. We prefer quality over quantity. We look forward to reviewing your application. At this time, we can only accept applicants with pre-authorized or existing legal status to work in the United States. NO RECRUITERS PLEASE.