Customer Service Supervisor Jobs in Altamonte Springs, FL

The ideal candidate loves talking to people and proactively solving issues. This role requires prompt and courteous responses to customer inquiries and requests, ensuring their needs are met with professionalism and efficiency. A strong attention to detail and follow-through is essential to guarantee tasks are completed thoroughly. Additionally, Customer Service Specialists must possess effective problem-solving skills to generate accurate and timely reports that support business operations, consistently maintaining precision and reliability in all responsibilities. Responsibilities Display a positive attitude and willingness to work with others and assist our customers. Answer calls and emails addressing customer inquiries, account issues and general information. Provide an exceptional experience to every customer, every time. Manage account activations, updates, and cancellations, ensuring contract validity, making adjustments as needed. Process customer portal requests, ensuring timely communication with the customer, sales, and operations. Support pricing and contract adjustments, ensuring accurate records and proper rate changes. Assist with invoice reconciliation, ensuring proper billing based on receipts and contractual terms. Create and maintain credit hold reports for various customer types, ensuring accurate communication with sales and management. Other duties as assigned. Qualifications High School Diploma or General Education Development (GED) Diploma. Two (2) years of customer service experience. Able to type forty-five (45) words per minute. Ability to work independently and in a team environment. Excellent verbal (telephone) and written communication skills. Strong customer service skills. Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Attention to detail and strong organizational skills. Effective research skills including the ability to analyze information and make determinations in accordance with company procedures. Highly motivated self-starter with the ability to multi-task and complete tasks. Employee Expectations: Regular in-office attendance, Monday - Friday; 8:00 AM to 5:00 PM. Must be able to work at a desk and on the phone for long periods of time. Uphold and exemplify core values of Safety & Environment: Honesty, Integrity, Respect, Compassion, Reliability, Quality Service, and Innovation in all aspects of work.

Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Qualifications for Internal Candidates Qualifications High school diploma or GED Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous Customer oriented Work Environment Regular work performed in a climate-controlled, call-center environment Ongoing usage of phone and computer systems Physical Demands Constant sedentary work Next Steps Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

• If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comet's orbit, then this job is not for you. • If you enjoy endless routine of the same mundane tasks, then this job is not for you. • If you enjoy being a part of America's healthcare cost problem versus its solution, then this job is not for you. VaxCare is a fast-growing and innovative technology company that is forever changing the way physicians manage vaccines. Customer Service Specialists are the glue between our service and our customers. We offer exceptional support to our customers, working on the front lines to train, help, and advocate for them via email, telephone, and webinar while deriving insights into how to design our service to better meet their needs. We are the communication bridge leading our customers to higher profitability and efficiency by using our technology. Are you ready to be the sounding board for our customers and to turn today's opportunities into a better tomorrow? If you're ready for these challenges this could be a great fit for you. QUALITIES NEEDED: • Critical thinking and problem-solving skills to face new challenges head-on • Energy to foster relationships with customers to help make them feel taken care of • Verbal, written, and presentation skills to communicate effectively • Exceptional organizational skills to keep the facts straight • Intellectual curiosity to ask the questions that improve our service • Resourcefulness to work with other departments to get things done • Knowledge of general IT solutions to confidently answer the questions our customers ask • Diligence to meet deadlines • Previous Call Center experience preferred

Customer Service Specialist | Orlando | Full-Time | Immediate Start Are you an outgoing and driven individual with a passion for delivering exceptional customer experiences? Do you have a competitive streak and love setting and smashing goals? If you have a growth mindset and thrive in a dynamic environment, we want you on our team! Role Overview: As a Customer Service Specialist, you will be the face of our client's brands, engaging with customers, providing tailored solutions, and ensuring every interaction is positive and memorable. You'll play a key role in driving customer satisfaction while developing valuable skills in communication, problem-solving, and sales. Key Responsibilities: Engage with customers in a professional and friendly manner. Provide expert advice on products and services tailored to customer needs. Hit and exceed individual and team performance targets. Handle customer inquiries, resolve concerns, and create positive experiences. Stay up to date with product knowledge and industry trends. Contribute to a high-energy, collaborative, and goal-oriented team culture. What We're Looking For: A confident, outgoing personality with strong communication skills. A competitive mindset with a drive to succeed and grow. A problem-solver who thrives under pressure. A team player who loves collaborating and celebrating wins. Previous experience in customer service or sales is a plus but not required! Why Join Us? Competitive weekly earnings with performance-based incentives. Immediate start with full-time opportunities and career growth potential. Supportive team environment that values ambition and hard work. Ongoing training and development to help you excel in your role. Next Steps: Ready to take on a role where you can grow, challenge yourself, and make an impact? Apply now! Successful candidates will be contacted within 24-48 hours to schedule a screening call.

The Customer Account Representative will be the point of contact for his/her assigned outside Sales Representatives and corresponding customer portfolio. Primary responsibilities include: Process the customers' purchase orders and all related requests according to policy and procedure o Ensures that all transactions meet acceptable profit requirements and shipment deadlines and audits orders for accuracy prior to releasing o Provides proper documentation and certifications related to the transactions o Maintains all customer specific information within the operating system Monitors order progression across multiple departments o Utilizes company systems and reports to accurately monitor progression of orders through the system o Release orders in advance to reduce cost and prevent error. o Follows set guidelines in submitting accurate and complete requests or paperwork to other departments by appropriate deadlines o Submits sales orders for timely invoicing o Have basic knowledge of all other departments' duties to properly field customer inquiries and satisfy requests. Works in conjunction with the Sales Representative to maintain customer pricing quotes so that customers are invoiced correctly at time of shipment to avoid post billing Sales Order Adjustments Effectively communicates order status to customers, including but not limited to backorder information, blanket order status, and future order confirmations Process Return Goods Authorizations, Corrective Action Requests and Sales Order Adjustments as needed Assists in all proactive duties aimed at executing soft sales, managing targets and maintaining current accounts. o Completes tasks based on priority level Contributes to the group's success by assisting with coverage during absences or offering assistance to others during slow workload periods. Actively problem solves by seeking better alternatives for performing assigned tasks by making rational assessments of options and reaching logical and accurate conclusions from available information Stays up-to-date on developments related to the company, profession, resources, and technology

Enhance Connections: Customer Relationship Specialist Wanted! Are you skilled at building strong relationships and ensuring customer satisfaction? We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success. Responsibilities Develop and maintain strong relationships with key clients and customers Serve as the main point of contact for customer inquiries Identify opportunities to upsell and cross-sell products or services Coordinate with internal teams to fulfill customer needs Participate in team workshops and career development initiatives Monitor customer satisfaction and implement improvement strategies Qualifications Excellent communication and interpersonal skills Proven ability to build and maintain professional relationships Strong problem-solving and negotiation abilities Proficiency in CRM software and MS Office Suite Bachelor's degree in Business, Marketing, or related field Previous experience in customer relations or account management Benefits Career advancement and professional development programs Collaborative team environment focused on customer success Access to workshops and continuous learning opportunities Ready to make an impact as a Customer Relationship Specialist? Apply today!

Maintain a positive and cooperative attitude when working with colleagues and assisting customers. Respond to customer inquiries via phone and email, addressing account-related concerns and providing general company information. Deliver exceptional service to each customer on every interaction, ensuring satisfaction. Oversee account activations, updates, and cancellations, ensuring all contracts remain valid and making necessary adjustments. Handle customer portal requests, ensuring timely communication with customers, the sales team, and operations. Support adjustments to pricing and contracts, maintaining accurate records and ensuring correct rate changes. Assist with invoice reconciliation, ensuring that billing aligns with receipts and contract terms. Create and manage credit hold reports for various customer categories, ensuring clear communication with the sales team and management.

Trivergent Trust Company is an independent trust company and multi-family office that provides a comprehensive approach to wealth planning for a select number of high-net-worth families and their related entities. Services include strategic planning, asset and investment management, trustee and estate management, and customized family office services. We are currently seeking candidates with the following experience and skills to serve as a Client Service Specialist. This is a local, in-office position. Education and Work Experience Associate degree required, bachelor's degree preferred Basic knowledge of wealth management concepts Strong knowledge of Microsoft Office products Experience in client service and transaction processing Experience working with a trust accounting system, or in trust operations or financial services preferred, but not required Required Skills Strong analytical skills with the ability to exercise prudent judgement Ability to prioritize and manage projects/tasks Effective verbal and written communication skills Ability to work both independently and in a team environment Attention to detail and accuracy in completing tasks Self-motivated, proactive work style with strong organizational skills Desire to learn new skills and software applications Primary Duties/Responsibilities General client communications (calls, emails and mailings) Process client account transactions and monitor cash balances Maintain financial reports, schedules, and account reconciliations Assist in preparing materials and reports for client meetings Assist with researching and resolving client matters Assist in account opening and closing processes and account maintenance Document retention and storage Special projects, as needed The above is not an exhaustive list but is intended to convey the nature of the position. This position allows qualified candidates to assume increasing levels of responsibility as appropriate. Success will be dependent upon a candidate's ability to demonstrate initiative. Compensation will be highly dependent upon experience and skill set. Trivergent Trust offers competitive compensation and full benefits (paid time off, 401k, medical/dental/vision insurance, HSA, life insurance, long term disability insurance, etc.). Our work environment is supportive and collaborative and affords opportunities for career growth and development.

LaSalle Network is currently working with a client who is hiring for a part-time Customer Service Representative! This position is hybrid in Altamonte Springs, FL! Our client is looking for an individual that has strong communication skills, positive attitude and eagerness to learn and grown in a fast-paced environment. Part-Time Customer Service Representative Responsibilities: Answer inbound calls from customers in regard to any billing and service issues Communicate with customers over phone, email or written correspondence in a timely manner Act as a liaison between customers and service operators Transfer customer to third party vendor to make payments Initiate and terminate services as requested Part-Time Customer Service Representative Requirements: High School diploma or equivalent, bachelor's highly preferred 1+ years of customer service experience Strong computer skills required with Microsoft Word and Outlook, as well as experience working in sales CRM's/platforms If you are interested in this opportunity and feel you match the above criteria, please apply today! Thank you, Karlee Boedeker Project Manager LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: ******************************************************************************************************** LNVPJK

Join Our Team as a Customer Service Representative and Make a Difference! Are you a problem-solver who enjoys interacting with people? We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships. Responsibilities Handle customer inquiries and complaints via phone, email, or in-person Provide product and service information to customers Process orders, forms, applications, and requests Keep records of customer interactions and transactions Follow up to ensure resolution of customer issues Participate in team-building activities and career development workshops Collaborate with team members to improve service delivery Qualifications Strong communication and interpersonal skills Customer-oriented mindset and ability to adapt/respond to different types of customers Proficiency in MS Office and customer service software Excellent problem-solving skills and attention to detail High school diploma; college degree preferred Experience in customer service or related field is advantageous Benefits Professional growth and advancement opportunities Supportive and collaborative work environment Participation in workshops and professional development programs Be the voice of our company. Apply now to become a Customer Service Representative!

We are seeking a dedicated and customer-focused Customer Service Specialist to join our team. In this role, you will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience with our products and services. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for providing exceptional service. Experience in customer support or a related field is preferred. Details: Onsite M-F 25$ an hour Temp to Perm Key Responsibilities: Respond to customer inquiries via phone, email, or chat. Resolve customer issues and provide timely follow-up. Maintain a high level of professionalism and empathy with each interaction. Document customer interactions and feedback. Qualifications: Strong verbal and written communication skills. Ability to multitask and manage time effectively. Problem-solving skills with a customer-centric attitude. Previous customer service experience is a plus.

Hiring a Customer Support Representative in Orlando, FL for a 2-month contract. Provide customer support for avionics and IFE clients, ensuring satisfaction and issue resolution. Great opportunity to work in a dynamic environment and collaborate with key teams. Job Title: Customer Support Representative Location: Orlando, FL Duration- 2 months of contract Pay- $15/hour on W2 with beneffits Overview: Responsible for delivering exceptional customer service to clients in the avionics and IFE departments. The role emphasizes promptly and accurately addressing customer inquiries while adhering to customer-specific pricing, contracts, and company-approved requirements. This position acts as a liaison between assigned customers., identifying upselling and sales opportunities, ensuring customer satisfaction, and escalating issues as needed. Key Responsibilities: Serve as the first point of contact for assigned customers and manage Work in Progress (WIP). Follow up with customers on repair approvals, required paperwork, and delays impacting the repair process. Provide weekly status reports on WIP and ongoing issues to customer account representatives. Collaborate with the Account Management Team (AMT) to track and understand customer products and fleets. Participate in customer and AMT meetings, providing relevant input. Work with engineering and support teams to acquire technical knowledge for products under repair. Generate estimates, set not-to-exceed (NTE) authorization levels, and ensure correct work order identification. Create and send repair or RFQ estimates based on technician inputs and pricing directives. Propose exchanges for products under repair and coordinate availability with the Exchange Team. Monitor customer terms and authorize return shipments while managing financial risks. Provide timely feedback to customers on delivery delays or cost changes. Promote the use of internal and external tools like PartEdge to enhance service efficiency. Collaborate with the Virtual Shop and Operations Support Team to resolve customer issues. Support initial customer account setup in coordination with other departments. Identify and communicate upselling opportunities to the Account Management Team. Use web-based tools (e.g., AeroExchange, ILS) for managing customer accounts. Document customer feedback and issues in Salesforce for AMT review. Actively contribute to process improvement initiatives using Lean and 6S principles. Ensure a high standard of customer service in all interactions. Perform additional duties as assigned by the Customer Support Manager or team leader. Minimum Qualifications: 4+ years of customer service experience, preferably in Aerospace, Electronics, or Sales. 3+ years of program coordination experience. Certification/Associate Degree or equivalent work experience. Proficiency in SAP, Microsoft Excel, Word, PowerPoint, and Outlook. Strong oral and written communication skills, including telephone etiquette. Ability to work independently and collaboratively while maintaining confidentiality. Positive attitude with the ability to handle both satisfied and dissatisfied customers. Fluency in French, Spanish, or Portuguese is a plus. Preferred Qualifications: Direct experience in customer sales or service within the avionics industry. Familiarity with aviation technical knowledge and products. Physical Demands: Typical office environment with no special physical requirements. Ability to work in a high-pressure, deadline-driven environment.

We are seeking a detail-oriented and customer-focused Commercial Lines Customer Service Representative (CSR) to join our dedicated team. The ideal candidate will have a strong background in account handling and AMS 360 software, with particular expertise in Commercial Lines within the insurance industry. Responsibilities Serve as the main point of contact for commercial insurance clients, providing exceptional customer service and meeting their insurance needs. Assist with the processing of new insurance policies, endorsements, and renewals, ensuring accuracy and compliance with regulations. Collaborate with insurance agents and underwriters to review coverage options, premium calculations, and policy terms. Manage policy documentation, endorsements, and certificates of insurance requests. Maintain accurate client records and policy data in the AMS 360 system. Stay updated on industry trends, regulations, and coverage options to provide informed support and recommendations to clients. Qualifications Proven experience as an Account Assistant or in a similar customer service role within the insurance industry. Proficiency with AMS 360 software preferred Experience in servicing small to midsize accounts in commercial construction preferred Strong understanding of commercial insurance products, policy forms, and coverage options. Excellent communication skills and the ability to build strong relationships with clients, agents, and underwriters. Detail-oriented with exceptional organizational and time management abilities. Commitment to maintaining confidentiality and acting with integrity in all client interactions.

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Overview pOpshelf's seeks to provide Fun Finds for Less through a fun and stress-free shopping destination for everyday and special items. We make it easy for customers to affordably treat themselves with most items priced under $5 and a selection of extreme value items priced above $5. pOpshelf stores offer a trendy and rotating selection of seasonal, houseware, home décor, health, beauty, paper and party products, in addition to assorted candy, snacks, games, electronics and additional items. Learn more at **************** . Responsibilities GENERAL SUMMARY: The Assistant Team Leader helps maintain a clean, well-organized store while assisting the Store Team Leader in creating a customer first store culture through exceptional store standards and team engagement. At the direction and delegation of the Store Team Leader, the Assistant Team Leader assists with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits. The Assistant Team Leader also performs stocking and cashiering functions and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses. DUTIES and ESSENTIAL JOB FUNCTIONS: Provides superior customer service to exceed the customer's expectations; greet and assists customers, and operate cash register and scanner to itemize the customer's purchase. Assists the Store Team Leader in creating and supporting a customer first store culture. Model product knowledge and selling techniques to enhance the customer experience. Help facilitate and maintain a safe, clean and well-organized store environment that delights our customers and employees. Facilitates merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf℠ . With the assistance of Company merchandising guidelines, rotates product to create eye-catching displays to drive sales. Assist Store Team Leader with educating store team about store products so they can engage customers and provide a differentiated, easy, and fun shopping experience. Maintain daily and weekly cleaning checklists to provide a superior customer shopping experience. Ensure condense and reset standards are maintained consistently each day to provide a clutter free customer shopping experience. Open and close the store a minimum of two days per week. Assist Store Team Leader with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures. Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays. Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls. Assist in implementation and maintenance of plan-o-zones; ensure merchandise is presented according to established practices and Store Manager direction. Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank. Assist customers in self-checkout process at multiple register terminals simultaneously. Assist with management of the store in the Store Team Leader's absence. Qualifications KNOWLEDGE and SKILLS: Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit control. Knowledge of cash, facility and safety control policies and practices (deposits, store keys, etc.) Ability to perform cash register functions and operate other tools to generate reports. (e.g. HHT, self-checkout, store computer, etc.) Ability to develop and maintain organization and to attend to detail. Ability to solve problems and deal with a variety of situations. Ability to interface with store associates, suppliers and customers in a respectful and effective manner. Strong product inventory knowledge and creative merchandising abilities. Ability to drive own vehicle to the bank to deposit money. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent strongly preferred. One year of experience in a specialty retail environment preferred. Six months supervisory or team lead experience preferred. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: Frequent walking and standing. Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Fast-paced environment; moderate noise level. Exposure to strong scents and fragrances Occasionally exposed to outside weather conditions. Occasionally exposed to wet floor surfaces. Occasionally exposed to household and industrial cleaning solutions. Occasional or regular driving/providing own transportation to make bank deposits and assist in other locations as needed. pOpshelf is an equal opportunity employer

arrow_back Return to Employment OpportunitiesRECREATION & LEISURE SERVICES SUPERVISOR Apply Type : INTERNAL & EXTERNAL Posting Start : 03/07/2025 Posting End : 12/31/9999 MINIMUM HOURLY RATE: $24.29 share RequiredPreferredJob Industries Other

We're Hiring! Are you an experienced Contact Center Professional with a passion for HR support? Do you thrive in a fast-paced environment, providing empathetic, solutions-oriented service to employees? If so, we want to hear from you! What You'll Do: Be the first point of contact for employees with HR-related inquiries Provide expert guidance on payroll, benefits, and employee data management Handle a high volume of inbound calls with professionalism and care Demonstrate strong critical thinking, empathy, and active listening to resolve issues Research and analyze HR policies and federal/state regulations to ensure accurate responses Maintain detailed documentation of inquiries and resolutions What We're Looking For: 2+ years of Contact Center or HR experience Strong customer service skills with an emphasis on tone, professionalism, and de-escalation Experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Ability to manage high call volumes while maintaining top-tier service standards Why Join Us? Work with a supportive, dynamic team in a role that directly impacts employees' experiences Gain expertise in HR services while refining your customer service skills Competitive pay, professional development, and the potential for permanent placement If you have strong contact center experience and a passion for helping others navigate HR processes, we'd love to connect! Apply today and take the next step in your career! #Hiring #HRJobs #ContactCenter #CustomerService #HRSupport #JobOpportunity

New Supervisor/Leader Lab opening at a beautiful, highly-rated facility in the state of FL! Permanent, full time position Excellent pay and full benefits Requirements: ASCP certification (or equivalent) required Excellent leadership skills Background in laboratory work Shift: many different schedules available! Inquire for more details. This is a permanent, full-time position with great pay and benefits. Click APPLY today. If you are interested in learning more about this job, or if you are a healthcare professional looking for a new position in any capacity, contact Marina - call/text or email your resume to Or book a 5 minute phone call here:

Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers. ****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program**** Experience/Skills TEAM / LEADERSHIP SKILLS: You demonstrate a sincere desire for a quality customer experience You have a team player attitude You promote a positive work environment You thrive in a fast-paced environment and handle change well You have a collaborative approach to problem solving and like sharing feedback You understand the value of your individual impact on the team and company's success TECHNICAL / FUNCTIONAL SKILLS: You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment You have experience with software troubleshooting abilities You know how to modify your communication style to meet customer needs and tone You possess customer service skills You are able to simplify and communicate complex ideas to customers You have the ability to diffuse situations with angry customers You are comfortable in a training environment that includes watching self-paced training module videos You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts You are willing to step-in as needed including answering questions from customers via chat ANALYTICAL SKILLS: You are able to research, analyze and determine an appropriate course of action in a variety of situations You can solve complex problems while exercising good judgment You have critical thinking and problem solving skills ORGANIZATIONAL SKILLS: You demonstrate initiative and the ability to multitask. You work well under pressure of meeting team productivity goals. Successful candidates must be willing to meet service level and contact per hour commitments. You understand and accept schedule adherence in a call center environment You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue KNOWLEDGE / BACKGROUND EXPERIENCE: You are a High School graduate Preferably, you have basic knowledge of tax laws and tax concepts Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary BEHAVIORAL COMPETENCIES You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed. You are comfortable being on camera with your customers and understand the value of humanizing the interaction You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions You possess active listening skills and know how to ask probing questions to arrive at answers quicker Operating Hours Operating Hours: 8am to midnight EST ; Monday to Sunday Required Minimum Hours: 30 hours per week Peak Period: April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT April 15, 2025: 8am-3am EST/EDT $5 Turbo Bonus Boost per hour. Applicable to all hours worked from April 9th to 15th. Service Providers (SPs) must meet the required minimum of 30 hours per week. Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th *These times may be revised periodically based on business needs MINIMUM HOURS TO BE WORKED EACH WEEK You must work a minimum of 30 hours each week on all schedules Mandatory Requirements Must reside in the USA Must have passed background check and pass tech check in order to attend certification. Must be on camera during certification. Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program. Service Provider (SP) must have the following Hardware Requirements. Windows Computer (Mac and Chromebooks are not permitted) Windows 10 or 11 AMD or Intel Core Series (I3-I9) At least 8gb of RAM Webcam Wired Mouse USB Headset Wired Internet Connection Conflict of Interest Cannot hold Gigs with Column Tax or any Intuit Vendors Training Information Duration 20 Hours Price $79.99 USD Course Details

The Customer Account Representative will be the point of contact for his/her assigned outside Sales Representatives and corresponding customer portfolio. Primary responsibilities include: Process the customers' purchase orders and all related requests according to policy and procedure o Ensures that all transactions meet acceptable profit requirements and shipment deadlines and audits orders for accuracy prior to releasing o Provides proper documentation and certifications related to the transactions o Maintains all customer specific information within the operating system Monitors order progression across multiple departments o Utilizes company systems and reports to accurately monitor progression of orders through the system o Release orders in advance to reduce cost and prevent error. o Follows set guidelines in submitting accurate and complete requests or paperwork to other departments by appropriate deadlines o Submits sales orders for timely invoicing o Have basic knowledge of all other departments' duties to properly field customer inquiries and satisfy requests. Works in conjunction with the Sales Representative to maintain customer pricing quotes so that customers are invoiced correctly at time of shipment to avoid post billing Sales Order Adjustments Effectively communicates order status to customers, including but not limited to backorder information, blanket order status, and future order confirmations Process Return Goods Authorizations, Corrective Action Requests and Sales Order Adjustments as needed Assists in all proactive duties aimed at executing soft sales, managing targets and maintaining current accounts. o Completes tasks based on priority level Contributes to the group's success by assisting with coverage during absences or offering assistance to others during slow workload periods. Actively problem solves by seeking better alternatives for performing assigned tasks by making rational assessments of options and reaching logical and accurate conclusions from available information Stays up-to-date on developments related to the company, profession, resources, and technology