Customer Service Specialist Jobs in Utica, NY

About Us Come join an exciting team with room for advancement! We are presently seeking Revenue Cycle Management Associates for openings in Syracuse. In addition to a starting wage of $21.31 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more. The salary will automatically increase after 6 months to $23.31 per hour. The maximum pay within the job series is $31.51 per hour. Under general supervision, perform administrative and back-office duties. Perform a full range of assignments consisting of related steps, processes or methods. Exercise initiative in completing recurring work while using judgment and procedures. Perform work including, but not limited to, the following: Job Responsibilities Open, deliver, route, scan, log and process incoming correspondence (faxes, mail, emails, return mail/email) Process and track Automated Clearing House (ACH) notification, return items, online lockbox decision tools, return checks, field collector payments, return and fee reports Basic account updates, field orders and outbound calls based on account parameters Perform out outbound Commercial & Industrial collections calls on accounts with balances Research, reconcile and resolve customer, agency, internal clients/billing owners/partners, banks inquires including account research, billing and adjustments Investigate and process billing, service order, collections, payment and audit/control related systems exceptions for timely and accurate revenue recognition Process financial account transactions to ensure accurate account billing, balances, revenue and General Ledger (G/L) accuracy (, disputes, sales tax, debit/credit adjustments, deposit maintenance, suspends, vouchers, G/L activities, final bill disputes, customer directed payments, collection agency manual payments, bank issued, HEAP and cross system payments) Perform and coordinate revenue loss mitigation activities such as pole cuts, field collections, gas safety compliance, consumption on inactive accounts, stopped meter, theft and other loss activities Communicate with external customers, business partners, vendors and other employees Skills: Excellent communication skills with external customers, vendors and other employees Advanced use of computer software (Email, MS Office Suite) and office technologies Solid math skills Ability to investigate, review and reconcile financial transactions. Ability to create and update excel or system files/reports Qualifications: High School Diploma or equivalent required (Associate's Degree preferred). 1-3 years of Customer Service or Financial Business Experience in an office setting is preferred. Demonstrated experience of common business applications such as Microsoft Office (MS Word, MS Excel, MS Outlook). Must possess excellent interpersonal verbal and written communication skills. Satisfactory completion of validated skills testing, as determined by the Company. Step increase up to 1 year in 6 month increments. External Job Candidates Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of this collective bargaining agreement as well as Other Agreements Between The Company And The Local Union. $21.31 an hour National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money movement transactions at the request of the client and/or FA/PWA Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit) Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) Supporting the FAs/PWAs/teams' marketing strategy (e.g., website maintenance) Assist FAs/PWAs/teams in delivering against their business plan and client service model Remaining current on all policies, procedures and new platforms Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT: Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed) Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) Maintaining travel itineraries, preparing expense reports and managing the reimbursement process Assisting with general in-office support functions such as copying, filing and scanning documentation Preparing and submitting expense reports for processing at the direction of the FA/PWA Qualifications - External EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience High School Diploma/Equivalency College degree preferred Industry experience is a plus Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Knowledge/Skills Detail orientated with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) Exceptional writing, interpersonal and client service skills Strong time management skills Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Adaptable and ability to multi-task Goal oriented, self-motivated and results driven Reports to: Business Service Officer Morgan Stanley EOE committed to diversifying its workforce. M/F/D/V Version: 7/10/2024 Expected base pay rates for the role will be between $33,280 and $85,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Customer Service Representative - Contract - Oriskany, NY - $20/hr. The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Our client is seeking a Customer Service Representative in Oriskany, NY. Responsibilities Communicate with customers via telephone using strong communication skills. Active listening, and empathy. Drive solutions that best meet the customer's needs. Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc. Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference. Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion. Support special product and/or service campaigns as needed, or as requested by the customer. Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry. Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills. Skills & Requirements Willing to go onsite for training Able to commute to the Oriskany, NY office after training for monthly events, meetings, and trainings 2+ years of experience in Customer Service. Prior Call Center experience is highly preferred. High School diploma, GED, some college experience, trade, or professional certification. A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions. A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment. Benefits/Other Compensation This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************. Drug testing may be required; please contact a recruiter for more information.

WELLBE INTRODUCTION WellBe Senior Medical was founded in 2019 to provide a more effective and personalized healthcare experience for patients living with chronic conditions. Our home-based medical visits nurture all aspects of a patient's well-being so they can live better, feel healthier, and stay independent longer. With our mission at the forefront of everything we do, we aim to build our team with the most capable and compassionate individuals we can find. Named a Best Place to Work from Modern Healthcare, WellBe is a leading provider of in-home medical care and mental health services across the country! Come join us as we help patients have "more good days" and prove that we can make health care easier for those who need it most! GENERAL SUMMARY WellBe Senior Medical is seeking passionate, resourceful and dedicated team members to join our Market Based Patient Engagement Team. As a Community Engagement Specialist, you will be responsible for developing and executing innovative ideas to market the value of WellBe Senior Medical to WellBe eligible Medicare patients. Through in-person, telephonic outreach and community events, you will build trust- based relationships with patients and caregivers leading to their enrollment with WellBe Senior Medical. This role is also accountable for promoting WellBe Senior Medical by meeting patients where they are, i.e. at their home, physician offices, hospitals, sub- acute facilities, and long-term care settings. The ideal candidate will possess high self- motivation and independence, and must be comfortable with balancing multiple priorities. Job Description RESPONSIBILITIES Identify innovative strategies to engage patients with WellBe services by gaining their agreement to schedule an enrollment visit with a WellBe provider Outbound telephonic outreach to educate and engage patients Field outreach via home visits for patients that we haven't successfully engaged with telephonic outreach Use critical thinking skills to create outreach strategies that are designed to maximize patient awareness and engagement with WellBe. Successfully meet and/or exceed engagement monthly targets. Daily reporting, documentation and detailed pipeline management to prioritize telephonic and field-based outreach to patients Overcome objections by patients using persuasive conversations and solution based discussions Follow up with patients to ensure they keep their scheduled initial, enrollment visit Work in collaboration with our provider relations team to build awareness of the benefits of WellBe with attributed patients through multiple grassroots activities including health fairs, presentations at senior buildings, canvassing and activities in communities with high density of WellBe eligible patients Provide exceptional, compassionate patient experiences Job Requirements QUALIFICATIONS Educational Requirements: High School Diploma/GED required, Bachelor's Degree preferred Required Skills and Abilities: 2+ years of related experience in sales, direct marketing, community relations or customer service capacity. Prior experience in healthcare preferred. Exceptional communication skills and emotional intelligence, with the desire to help patients live a meaningful life. Comfort with ambiguity and ability to proactively structure work and problem solve independently Proven success with time management and territory organizational skills Achievement mindset: ability to consistently hit goals. Proficient in the use of Microsoft Office Products and/or Google Documents Strong written and public communication skills Access to a reliable vehicle for daily use. Approved mileage is reimbursable. Familiarity with customer relationship management (CRM) systems and EMR applications preferred Supervisory Responsibility: None Travel requirements: Travel may be required up to 75% locally Work Conditions: Hybrid role with expectations of being in the office for meetings and events and in the field to conduct the responsibilities of the role. The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.

Save lives, from the workplace to anyplace. The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Customer Service Representative to join us in our mission to save lives and prevent injuries. Position Highlights: Responsible for providing quality customer service to various parties including students, instructors, and other stakeholders. Interact directly with individuals who are enrolled in NSC courses by registering their information and processing credit card payments over the phone. Also responsible for entering student and class records into the system to ensure accurate reporting. Scope / Accountabilities State Programs, Traffic Court Programs 25-30 courses/products supported in different formats (e.g., online, in-person classroom) What You'll Do: Effectively conduct inbound customer service calls from multiple program queues meeting defined performance metrics, quality and customer satisfaction standards, and satisfying all program regulatory requirements. Use call flows, reference materials, and program training to identify issues, apply problem-solving skills, and appropriately handle customer inquiries. Apply empathy, listening, and service techniques to defuse situations and avoid call escalation. Provide specific and unique program/schedule information accurately to customers. Efficiently communicate through chat and email to research and resolve enrollment/completion issues. Accurately input student data and process live credit card payments while maintaining PII and PCI compliance. Clearly and concisely document customer interactions with account notes in business systems. Respond to customer messages; place outbound calls to customers to answer general questions, complete registration, or process other routine transactions. Consistently promote self-service options and customer engagement to meet team goals. Proactively and swiftly communicate repetitive or widespread customer concerns to management for resolution. Promptly process returned mail-in business systems to reduce costs associated with outdated address data. Complete other duties as assigned. We're Looking for Someone with: High school diploma and at least 2 years of relevant customer service or call center experience. Strong customer service and team orientation. Data entry accuracy and integrity. Bilingual (English/Spanish/Portuguese) a must. Bachelor's degree preferred. Experience with Microsoft Office is a plus. Hourly rate - $19.50/hr This is a hybrid position with two days remote and three days in the office. Reasons You'll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following: At least 20 PTO days accrued 1 st year and 11 paid holidays Flexible work arrangements Comprehensive medical, dental, vision, and life insurance plans Flex spending accounts for medical and dependent care 403(b) & Roth 403(b) with employer match up to 6% Reimbursable training Student loan pay-down Dress for your day Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way! NSC is an equal-opportunity employer.

Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment. You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back. With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Ready to start a career with staying power? Apply now! Responsibilities As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. You will... Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results Reschedule unserviced accounts within 24 hours Participate in quality assurance processes, programs, and initiatives Safeguards customer's privacy and other proprietary information What type of benefits will you receive? Pay of USD $18.00 to $22.00 hourly Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program Why should you choose Orkin? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers The Pest Management Industry is growing - and is a recession resistant line of business You have a service-oriented mindset that leads you to build loyalty and trust with clients You hold yourself responsible to commitments You value being part of a team You want to join a company that supports the community Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests? Qualifications What do you need to be successful? Previous experience in Customer Service or Sales preferred Ability to work Monday through Friday along with some Saturdays High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Strong attention to detail and follow through Demonstrated ability to prioritize tasks and manage time efficiently We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws. What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What do you need to be successful? Previous experience in Customer Service or Sales preferred Ability to work Monday through Friday along with some Saturdays High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Strong attention to detail and follow through Demonstrated ability to prioritize tasks and manage time efficiently We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws. What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. You will... Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results Reschedule unserviced accounts within 24 hours Participate in quality assurance processes, programs, and initiatives Safeguards customer's privacy and other proprietary information What type of benefits will you receive? Pay of USD $18.00 to $22.00 hourly Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program Why should you choose Orkin? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers The Pest Management Industry is growing - and is a recession resistant line of business You have a service-oriented mindset that leads you to build loyalty and trust with clients You hold yourself responsible to commitments You value being part of a team You want to join a company that supports the community Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests?

WELLBE INTRODUCTION WellBe Senior Medical was founded in 2019 to provide a more effective and personalized healthcare experience for patients living with chronic conditions. Our home-based medical visits nurture all aspects of a patient's well-being so they can live better, feel healthier, and stay independent longer. With our mission at the forefront of everything we do, we aim to build our team with the most capable and compassionate individuals we can find. Named a Best Place to Work from Modern Healthcare, WellBe is a leading provider of in-home medical care and mental health services across the country! Come join us as we help patients have "more good days" and prove that we can make health care easier for those who need it most! GENERAL SUMMARY WellBe Senior Medical is seeking passionate, resourceful and dedicated team members to join our Market Based Patient Engagement Team. As a Community Engagement Specialist, you will be responsible for developing and executing innovative ideas to market the value of WellBe Senior Medical to WellBe eligible Medicare patients. Through in-person, telephonic outreach and community events, you will build trust- based relationships with patients and caregivers leading to their enrollment with WellBe Senior Medical. This role is also accountable for promoting WellBe Senior Medical by meeting patients where they are, i.e. at their home, physician offices, hospitals, sub- acute facilities, and long-term care settings. The ideal candidate will possess high self- motivation and independence, and must be comfortable with balancing multiple priorities. Job Description RESPONSIBILITIES Identify innovative strategies to engage patients with WellBe services by gaining their agreement to schedule an enrollment visit with a WellBe provider Outbound telephonic outreach to educate and engage patients Field outreach via home visits for patients that we haven't successfully engaged with telephonic outreach Use critical thinking skills to create outreach strategies that are designed to maximize patient awareness and engagement with WellBe. Successfully meet and/or exceed engagement monthly targets. Daily reporting, documentation and detailed pipeline management to prioritize telephonic and field-based outreach to patients Overcome objections by patients using persuasive conversations and solution based discussions Follow up with patients to ensure they keep their scheduled initial, enrollment visit Work in collaboration with our provider relations team to build awareness of the benefits of WellBe with attributed patients through multiple grassroots activities including health fairs, presentations at senior buildings, canvassing and activities in communities with high density of WellBe eligible patients Provide exceptional, compassionate patient experiences Job Requirements QUALIFICATIONS Educational Requirements: High School Diploma/GED required, Bachelor's Degree preferred Required Skills and Abilities: 2+ years of related experience in sales, direct marketing, community relations or customer service capacity. Prior experience in healthcare preferred. Exceptional communication skills and emotional intelligence, with the desire to help patients live a meaningful life. Comfort with ambiguity and ability to proactively structure work and problem solve independently Proven success with time management and territory organizational skills Achievement mindset: ability to consistently hit goals. Proficient in the use of Microsoft Office Products and/or Google Documents Strong written and public communication skills Access to a reliable vehicle for daily use. Approved mileage is reimbursable. Familiarity with customer relationship management (CRM) systems and EMR applications preferred Supervisory Responsibility: None Travel requirements: Travel may be required up to 75% locally Work Conditions: Hybrid role with expectations of being in the office for meetings and events and in the field to conduct the responsibilities of the role. The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.

Overview Benefit Plans Administrative Services (BPAS) is a leading provider of employee benefits administration, trust services, collective investment fund administration and actuarial consulting services to customers on a national scale. We support 4,200 retirement plans, $115 billion in trust assets, $1. 3 trillion in fund administration, and more than 810,000 participants. With our breadth of services, depth of creative talent, and financial resources, we are well-positioned to help our clients solve all their benefit plan challenges without the need to engage multiple providers. One company. One call. Responsibilities The BPAS team of Participant Services Representatives is responsible for responding to retirement plan and/or benefit plan (FSA, VEBA, HSA) participant questions and inquiries via phone or e-mail in a polite, professional, knowledgeable manner. You must take pride in and truly enjoy assisting others. Hours: 8:00am - 4:30pm Learn and understand industry content. Maintain proficient knowledge of all laws and regulations applicable to this position Become proficient with software applications utilized in the position Study for and pass ASPPA (American Society of Pension Professionals and Actuaries) Retirement Plan Fundamentals Course, as applicable Provide assistance to internal departments As an integral member of the organization, this position is also responsible to provide assistance wherever necessary to help the department and the Company in achieving their goals Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws, and regulations applicable to this position, ensure adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion Qualifications Minimum 2 year degree in Business, Accounting or related field preferred Customer Service experience required, or a degree in lieu of experience. Related experience working in some capacity with retirement plans or benefits plans (FSA, VEBA, HSA) also a plus Well-developed written and oral communication skills; highly organized and show an attention to detail; ability to prioritize work assignments and multitask; display an intermediate level competency with Microsoft Word and Excel, as well as personal computer skills. Bilingual (English/Spanish) is preferred All applicants must be 18 years of age or older. Other Job Information Hours: 40 hours/week Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on! Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus. The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law. The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department. Minimum USD $19. 00/Hr. Maximum USD $25. 60/Hr.

Position:Full-Time Total Rewards: Benefits/Incentive Information We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry. With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. Greasing the wheels behind the scenes, our people in Operations are the backbone of our Company. GENERAL FUNCTION The Customer Service Professional processes incoming and outbound calls, responds to questions on issues or problems related to optical retail orders, runs reports and performs data entry. MAJOR DUTIES AND RESPONSIBILITIES Processes retail optical store orders. Repairs frames. Expedites, locates prescriptions in Lab or Distribution Center. Provides complete service to optical departments. Answers incoming customer calls. Makes outbound courtesy calls. Processes error tickets/tracks prescriptions. Calls stores to resolve any problems. BASIC QUALIFICATIONS Completion of a high school diploma, trade school certificate or GED (general education diploma) Data entry experience (accuracy - a must) Proven experience in handling large volume calls Pleasant, professional phone manner and a helpful service-orientated disposition Ability to tactfully handle unhappy, sometimes upset/angry customers Good organizational skills Able to work in a fast changing environment Team oriented Good problem solving skills Willingness to work overtime as needed (often without advance notice) PREFERRED QUALIFICATIONS 2+ years experience in Customer Service 1+ years optical experience (dispensing preferred) GENERAL FUNCTION The Customer Service Professional processes incoming and outbound calls, responds to questions on issues or problems related to optical retail orders, runs reports and performs data entry. MAJOR DUTIES AND RESPONSIBILITIES Processes retail optical store orders. Repairs frames. Expedites, locates prescriptions in Lab or Distribution Center. Provides complete service to optical departments. Answers incoming customer calls. Makes outbound courtesy calls. Processes error tickets/tracks prescriptions. Calls stores to resolve any problems. BASIC QUALIFICATIONS Completion of a high school diploma, trade school certificate or GED (general education diploma) Data entry experience (accuracy - a must) Proven experience in handling large volume calls Pleasant, professional phone manner and a helpful service-orientated disposition Ability to tactfully handle unhappy, sometimes upset/angry customers Good organizational skills Able to work in a fast changing environment Team oriented Good problem solving skills Willingness to work overtime as needed (often without advance notice) PREFERRED QUALIFICATIONS 2+ years experience in Customer Service 1+ years optical experience (dispensing preferred) Pay Range: $17.05 - $21.25 Hours: 8:45 - 5:15PM Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name and contact information so that we may follow up in a timely manner) or email ********************************. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. .job Title{ display:none !important; } Nearest Major Market: Syracuse Job Segment: Data Entry, Supply Chain, Supply, Ophthalmic, Administrative, Operations, Healthcare

What You'll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services. No matter your experience, our training program will prepare you to communicate successfully with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you become an expert on our products, services, and company knowledge. At VIOC, it all starts with our people. That's why we foster a welcoming workplace for all team members and encourage those from a wide variety of diverse backgrounds and experiences to apply. The perks and benefits we'll provide you*: Competitive weekly pay - $18.75/Hour Paid on-the-job training - No previous automotive experience is required Flexible work schedule: No late evenings or holidays Paid time off (PTO), and holiday pay Company provided uniforms and tools Tuition and certification assistance and access to a FREE online university Medical and prescription drug coverage - with Health Savings Account contributions Dental, vision, and 401(k) retirement savings plans - 100% match up to 5% We promote from within - a commitment we are passionate about Back-up Child and Elder Care 50% discount on Valvoline Instant Oil Change (VIOC) automotive services *Terms and conditions apply, and benefits may differ depending on location. What you'll need to succeed: Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations Effective interpersonal and oral communication skills Interacting with people face-to-face Eagerness to learn and grow Occasionally lift up to 50 pounds Willing to be top-side technician cross-trained Have full mobility and can work with your hands above your head Can stand for extended periods of time and climb stairs Comfortable working in a non-climate-controlled environment English fluency in reading, writing, and speaking How you'll advance in your career: At VIOC, your roadmap to career advancement is limitless! Click here to learn more and to hear from some of our ‘Vamily' members. With an award-winning training program, commitment to safety, and fair and honest values, we're here to help you reach every milestone. Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ***************** to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

About Us: Dollar Express is the newest entrant in the dollar store segment of the retail industry. Headquartered in Charlotte, North Carolina, Dollar Express operates 330 Stores in 36 states. As a Dollar Express Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Principle Duties & Responsibilities Provides customer engagement in positive and approachable manner. Assists in maintaining a clean, well-stocked store for customers during their shopping experience. Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. Independently stocks shelves and recovers merchandise in the store. Accurately handles customer funds and processes transactions using the POS system. Remains constantly aware of customer activity to ensure a safe and secure shopping environment. Performs all other duties as assigned in order to maintain an effective and profitable store operation. At Dollar Express, we believe a diverse workforce makes a difference. We are an Equal Opportunity Employer. We appreciate the interest of all applicants, however, only those selected for an interview will be contacted. Other details Pay Type Hourly

To provide timely and accurate service to all customers (external and internal) with regard to product fulfillment process including processing orders, logistics and delivery along with all necessary documentation required to satisfactorily complete all customer and sales service requirements. Job Responsibilities Manage and process customer requirements to ensure timely and accurate product delivery with proper documentation. Administer appropriate sales policies to generate accurate invoices for products and services in a timely manner. Develop, maintain and update detailed customer information in company ERP system as they relate to order contracts and special shipping instructions for timely and accurate processing, shipping, and invoicing of orders. Develop, maintain and update files in customer service department with regards to SDS (Safety Data Sheets), Certificates of Analysis, PO's, invoices. Distribute documents to customers as required and requested to ensure accuracy and compliance in a timely basis. Maintain and update pricing schedules and files in company ERP system to ensure proper pricing of customer orders and invoices. Comprehend pricing, shipping and payment policies with the ability to explain as necessary to customers in order to ensure timely payment and to help minimize credits issued. Handle and manage Export orders and be familiar with all domestic and international trade requirements. Respond to customer questions, inquiries and problems with follow up in a timely manner to ensure prompt resolution and complete customer satisfaction. Provide assistance in monitoring and stocking inventory at established warehouses and consignment accounts to meet customer needs while maintaining inventory levels within. Recommend and initiate solutions and procedures through proper channels, which will improve and enhance job performance. Provide assistance and/or departmental coverage as required to ensure uninterrupted levels of service to customers. Other duties and projects as assigned by management. Adhere to all Corporate and Safety polices, programs and guidelines in accordance with the ISO and Quality Mangement System. Minimum Qualifications This position requires a minimum of a High School Diploma or GED equivalent, though an Associate degree in a Business or a Communications related field or a Bachelors Degree in a Business or Communications related field is strongly preferred. A minimum of 2 years in a Customer Service or Supply Chain role is required. The incumbent must possess strong interpersonal skills and excellent communication skills in order to interface with customers as well as diverse internal departments at all levels of personnel including management. The incumbent must also possess excellent computer skills and fundamentals of programs such as general ERP database knowledge, Microsoft Excel, Word and Teams. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift: 8 hour shift Monday to Friday Work Location: In person

Our Mission: To provide unwavering commitment to excellence in all we do for employees, members and the community we serve. Overview of the Role Universal Service Representatives (USRs) play an important role in the financial well-being of our members and keep our branches running smoothly. A USR may perform many duties throughout the day, including help a member with a withdrawal or deposit on the teller line, open a new account in an office environment, review a credit report with a member to help find them opportunities to save money and so much more! This unique role covers both the teller line and platform in the branch and also floats to other branch to help during staff shortages. As a USR, you have the opportunity to get to know our members in different environments and build valuable relationships. Universal Service Representative scheduling is: Monday-Friday 8:15am-5:15pm with two to three Saturdays a month from 8:45am-12:15pm. Requirements Universal Service Representative Responsibilities Engage with members to guarantee a positive experience and develop strong member relationships. Complete transactions accurately to ensure a balanced drawer. Remain flexible to work on the teller line or platform and travel to other branches as needed. Look for opportunities to cross-sell products and services that would provide value and benefit to the members in addition to helping the branch meet overall sales goals. Help maintain the ATM and night depository as directed by the Teller Supervisor. Deliver exceptional member service that coincides with the credit union's established service standards. Handle account maintenance and disputes as they arise. Assist other branch team members with operational issues as needed and act accordingly when management is unavailable. Greet members as they enter the building to create a welcoming and aware environment. Perform transactions in a professional manner to build member confidence and trust. Resolve service issues and answer member questions or refer members to another employee as appropriate to guarantee member satisfaction and retention. Act as a first line of defense against member fraud by reporting suspicious or irregular activity and educating our members on account security. Perform other duties as requested to ensure efficient workflow in the branch. Universal Service Representative Expectations Possess knowledge of all credit union products and services and be able to communicate features and benefits to the members. Be aware of credit union marketing efforts. Bring positivity and enthusiasm to work every day. Meet or exceed individual goals and assist in the attainment of branch goals. Adapt a work ethic that is aligned with GPO's mission and keeps our member service at the forefront. Follow policies and procedures and abide by ethical standards as outlined in our Personnel Policy. Hold yourself accountable for the promises you make and the actions you take. Complete training as assigned and continually search for opportunities to enhance one's ability and knowledge. Effectively communicate with fellow employees and branch management while maintaining a professional and courteous demeanor. Protect member information by using discretion when discussing member matters and properly following all policies and procedures related to confidential information. Help create a positive image of your branch by playing an active role in your branch community. Universal Service Representative Qualifications A high-school diploma or a GED. Willingness to promote credit union products and services. A minimum of 3-5 years of customer service or call center experience. Ability to work well with others, possess good communication skills, ability to multi-task, and work independently. Eligible for MLO licensing Must possess a notary public license or obtain the license within 6 months of hire Proficient in the use of computers and various software programs Universal Service Representative Physical Demands Sitting for prolonged periods of time Frequent computer usage and screen time Frequent typing and usage of fine motor skills GPO's Benefits Package Includes: Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match), Life Insurance, Long Term Disability and HSA Contributions Competitive Salaries, Annual Raises and Incentives Low Cost Medical, Dental, & Vision Insurance Paid Vacation Time, Sick Leave, Personal Time and 11 Paid Holidays Actual compensation rate will be determined based on relevant experience.

TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation Teammates in this role typically earn a base pay of $15.50 - $17.00 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions. **Responsibilities:** + Identifies client needs and recommends solutions when fraud has been identified + Records data captured during client interactions accurately + Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis + Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy + Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls **Required Qualifications:** + Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives + Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions + Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule + Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays + Communicates effectively and confidently with all clients to make their financial lives better + Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections + Comfortable receiving ongoing performance feedback and coaching + Ability to learn and adapt to new information and technology platforms + Minimum of an intermediate level of proficiency with computers and current technology + 1+ years of customer/client service experience, including experience handling difficult client situations **Desired Qualifications:** + 1+ years of experience in the banking/financial industry + 1+ years of experience working in a client service capacity **Skills:** + Attention to Detail + Customer Service Management + Customer and Client Focus + Issue Management + Active Listening + Adaptability + Client Solutions Advisory + Data Collection and Entry + Problem Solving + Account Management + Analytical Thinking + Client Experience Branding + Fraud Management **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent **Shift:** 2nd shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (******************** . View the LA County Fair Chance Ordinance (************************************************************************************************** . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Merchandising Service Associate, this means: Being friendly and professional, and engaging vendors and associates to meet store needs. Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate. Creating visually appealing product selections that are safe, clean, and easy for customers to access. The Seasonal Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards. To be successful, this associate must be able to follows detailed project instructions. The Seasonal MSA builds displays, processes damaged products, rotates and prices stock, resolves project issues or questions, checks third party work completion, and provides proof of project completion. What We're Looking For Hourly Seasonal: Generally scheduled 10-40 hours. Preferred Weekend morning availability AND morning, afternoon, or evening availability during the weekdays (need varies by location) Physical ability to perform tasks that may require prolonged standing, sitting and other activities Minimally must be able to lift 25 points without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications Ability to read, write, and perform basic arithmetic (addition, subtraction). Ability to work overnight and weekends as required. Ability to utilize web based computer programs to accomplish assigned tasks. Preferred Qualifications High school diploma or equivalent. 6 months of Lowe's sales floor experience. 6 months of experience performing product merchandising tasks including reading planograms, setting up and tearing down displays. 3 months of experience operating power equipment such as lifts, order pickers, and similar equipment Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws). Pay Range: $16.50 - $17.20 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page . Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. #Full time RequiredPreferredJob Industries Retail

What You'll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services. No matter your experience, our training program will prepare you to communicate successfully with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you become an expert on our products, services, and company knowledge. At VIOC, it all starts with our people. That's why we foster a welcoming workplace for all team members and encourage those from a wide variety of diverse backgrounds and experiences to apply. The perks and benefits we'll provide you*: Competitive weekly pay - $18.75/Hour Paid on-the-job training - No previous automotive experience is required Flexible work schedule: No late evenings or holidays Paid time off (PTO), and holiday pay Company provided uniforms and tools Tuition and certification assistance and access to a FREE online university Medical and prescription drug coverage - with Health Savings Account contributions Dental, vision, and 401(k) retirement savings plans - 100% match up to 5% We promote from within - a commitment we are passionate about Back-up Child and Elder Care 50% discount on Valvoline Instant Oil Change (VIOC) automotive services *Terms and conditions apply, and benefits may differ depending on location. What you'll need to succeed: Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations Effective interpersonal and oral communication skills Interacting with people face-to-face Eagerness to learn and grow Occasionally lift up to 50 pounds Willing to be top-side technician cross-trained Have full mobility and can work with your hands above your head Can stand for extended periods of time and climb stairs Comfortable working in a non-climate-controlled environment English fluency in reading, writing, and speaking How you'll advance in your career: At VIOC, your roadmap to career advancement is limitless! Click here to learn more and to hear from some of our ‘Vamily' members. With an award-winning training program, commitment to safety, and fair and honest values, we're here to help you reach every milestone. Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ***************** to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Who we are: GPO is a local not-for-profit credit union based in central New York. Our mission is to make a positive impact on the GENERATIONS we serve by being the primary financial resource, building memorable PARTNERSHIPS by doing what's right for the member and creating OPPORTUNITIES to make life easier. At GPO, we recognize that being a part of the communities we serve means more than just meeting the financial needs of members. To us, it means embracing what we all hold dear - family; health and well-being; financial fitness; and an overall good quality of life. Annually, GPO supports organizations that: Benefit the collective lives of families in the communities we serve. Contribute to the health and well-being of our community. Provide programming or tools to better the financial fitness of our community at large. Enhance the quality of life in our communities In addition to our other benefits, we also offer our employees 4-8hrs of paid time to volunteer to organizations that matter to them. Overview of the Role To assist GPO's members with any questions regarding their account while providing information about GPO's products and services. Member Service Specialists focus on meeting members needs while ensuring the highest quality of service. This position is located at our New Hartford Administration Building in an office contact center setting. Member Service Specialist scheduling is Monday - Friday, 8:30am - 5pm with two to three Saturdays a month from 9am - 12pm. Requirements Member Service Specialist Responsibilities Serve members by providing service and information in a pleasant, professional, and efficient manner via telephone, email, or other correspondence. Research and solve questions, problems, and complaints concerning credit union accounts. Continuously check member service voice mail and/or email and reply promptly to member requests. Open, close and verify accounts, accept loan applications, process stop payments on share draft accounts, order cards, answer questions regarding share accounts, share drafts, IRAs, visa credit and debit cards, loans etc. Cross-sell credit union products and services when appropriate. Assist members with remote access. Process wire transfers. Mail, fax, or email applications and information to members and prospective members. Researching member inquiries to ensure proper follow-up and satisfaction. Other duties as assigned. Member Service Specialist Expectations Provide superior member service at all times. Including: displaying professional sales and service skills, proper phone etiquette, ensuring member confidentiality, and going above-and-beyond making the member experience at GPO of the highest quality. Adapt a work ethic that is aligned with GPO's mission and keeps our member service at the forefront. Reach sales and service goals as assigned. Hold oneself accountable for your actions and commitments. Complete training as assigned and continually search for opportunities to enhance one's ability and knowledge. Effectively communicate with fellow employees, teller supervisors, and branch management in a professional and courteous manner. Protect member information by using discretion when discussing member matters and properly following all policies and procedures related to confidential information. Member Service Specialist Qualifications Ability to work in a team setting as well as take on individual projects. A high-school diploma or a GED. Willingness to promote credit union products and services. A minimum of 3-5 years of customer service or call center experience. Ability to work well with others, possess good communication skills, ability to multi-task, and work independently. Eligible for MLO licensing Proficient in the use of computers and various software programs. Member Service Specialist Physical Demands Ability to speak with clarity and listen effectively on a regular basis. Sitting for prolonged periods of time. Frequent computer usage and screen time. GPO's Benefits Package Includes: Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match), Life Insurance, Long Term Disability and HSA Contributions Competitive Salaries, Annual Raises and Incentives Low Cost Medical, Dental, & Vision Insurance Paid Vacation Time, Sick Leave, Personal Time and 11 Paid Holidays Actual compensation rate will be determined based on relevant experience. Salary Description 18.94-23.02

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions. Responsibilities: * Identifies client needs and recommends solutions when fraud has been identified * Records data captured during client interactions accurately * Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis * Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy * Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls Required Qualifications: * Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives * Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions * Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule * Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays * Communicates effectively and confidently with all clients to make their financial lives better * Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections * Comfortable receiving ongoing performance feedback and coaching * Ability to learn and adapt to new information and technology platforms * Minimum of an intermediate level of proficiency with computers and current technology * 1+ years of customer/client service experience, including experience handling difficult client situations Desired Qualifications: * 1+ years of experience in the banking/financial industry * 1+ years of experience working in a client service capacity Skills: * Attention to Detail * Customer Service Management * Customer and Client Focus * Issue Management * Active Listening * Adaptability * Client Solutions Advisory * Data Collection and Entry * Problem Solving * Account Management * Analytical Thinking * Client Experience Branding * Fraud Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 2nd shift (United States of America) Hours Per Week: 40