Customer Service Specialist Jobs in Pooler, GA

Insight Global is actively working with one of the nation's top residential builders to identify a Customer Care Manager for the Bluffton/Hilton Head, SC market. This person would serve as the main point of contact between the construction team and new homeowners, ensuring customer satisfaction. Responsibilities for this role include: Manage escalated and large warranty issues for closed homes, including insurance/litigation Conduct in-person homeowner assessments on an as needed basis. Determine if corrective work order is needed. Lead root-cause analysis. Manage trades to completion of service requests to customers' satisfaction. Perform minor service related tasks (e.g., adjustments, repairs), as requested. Establish and maintain positive customer relationships. Determine trade accountability for back charges and P.O.'s. Authorize payment for work performed up to approval limits. Follow applicable legal protocol and process necessary workflow. Partner with other Customer Care Managers to address escalated homeowner concerns. Manage, contain, and continuously improve warranty spend. Participate in Lean initiatives to improve overall efficiencies of the Division. Communicate and facilitate training to FMs on product or process issues to eliminate long-term risk. Required Skills & Experience 2+ years of customer service experience (ideally some kind of construction or warranty environment in the past - can be construction, car dealerships, property mgmt., community mgmt., etc) Experience working with subcontractors, vendors, or trade partners Ability to manage warranty/customer service processes in a high volume, fast paced environment Compensation: $55,000 to $65,0000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law

Your Role... By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Framing Lead will lead their team to fulfil Blick's commitment to our customers, the Arts, and our local communities. The Framing Lead will do this by acting as a representative of our company to the public handling all customer contact in a friendly, courteous and professional manner. The Framing Lead is responsible for driving revenue by providing our customers with outstanding customer service, helpful product knowledge, and building individual customer relationships. From the initial design session with the customer, to the pickup of the finished order, the Framing Lead is responsible for the complete cycle of a Design Center order while maintaining a clean, safe and orderly environment in accordance with company policies and procedures. Responsibilities include, Consistently demonstrate superior customer satisfaction by combining sales, product and other skills training to meet or exceed customer expectations. Energetic and positive attitude with all customer interactions. Ensure compliance to all Loss Prevention measures and company Policies & Procedures. Process framing orders in an efficient, timely and accurate manner. Process framing paperwork in an accurate, organized, and timely manner. Act as a first point of contact for all Design Center associates. Communicate unresolved issues to the General Manager. Provide training to new associates in Design Centers. General Requirements: Ability to work both independently and in a team environment. Excellent communication skills. Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by the needs of the business. Regular attendance in accordance with the retail attendance policy. Technical Requirements: Experience with POS framing software Experience with computerized mat cutter Experience with wide format ink jet printing and photo manipulating software Working knowledge of framing materials, conservation principles and techniques, and systems for the safe care, handling, and framing of artwork. Competencies: Elevates Service Standards Leadership Champions Core Values People Operations Supervisory Responsibility: The Framing Lead directly supervises personnel within their store location. Physical Demands: Must be able to lift and carry 50 pounds while using the appropriate lifting techniques and following all safety rules. Prolonged walking, standing, and climbing ladders. Travel: Some travel with occasional overnight stays for training purposes. Qualifications: High School Graduate or equivalent. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice. Pay Rate: The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations. $22.00 - $24.00 per hour + Sales Incentives Benefits Include Medical/Dental/Vision Insurance 401K & Profit Sharing Plan Incentive Bonus Plans Paid Holidays & Paid Time Off Paid Parental Leave Short-Term/Long-Term Disability Training Opportunities Basic & Optional Life Insurance Employee Discount Who we are... Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States. Our Mission... At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.

What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Merchandising Service Associate, this means: Being friendly and professional, and engaging vendors and associates to meet store needs. Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate. Creating visually appealing product selections that are safe, clean, and easy for customers to access. The Seasonal Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards. To be successful, this associate must be able to follows detailed project instructions. The Seasonal MSA builds displays, processes damaged products, rotates and prices stock, resolves project issues or questions, checks third party work completion, and provides proof of project completion. What We're Looking For Hourly Seasonal: Generally scheduled 10-40 hours. Preferred Weekend morning availability AND morning, afternoon, or evening availability during the weekdays (need varies by location) Physical ability to perform tasks that may require prolonged standing, sitting and other activities Minimally must be able to lift 25 points without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications Ability to read, write, and perform basic arithmetic (addition, subtraction). Ability to work overnight and weekends as required. Ability to utilize web based computer programs to accomplish assigned tasks. Preferred Qualifications High school diploma or equivalent. 6 months of Lowe's sales floor experience. 6 months of experience performing product merchandising tasks including reading planograms, setting up and tearing down displays. 3 months of experience operating power equipment such as lifts, order pickers, and similar equipment Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws). Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit **************************************** Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Come join a winning Team! Since 1970 Plastic Express has met the bulk trucking, bulk terminal, packaging, and warehousing needs of the plastics industry. Our strategic locations, modern systems, and dedicated employees allow us to provide custom tailored logistical solutions to fulfill the most challenging needs of our customers. Plastic Express operates from 18 warehouse locations and 37 rail terminals across the US. At many of the Plastic Express sites, we also handle some Non-plastic commodities, which include; paper rolls, steel, building materials and other dry bulk materials. Plastic Express owns and operates roughly 190 trucks, with approximately 227 trailers performing full bulk truck distribution business. Plastic Express is headquartered in Houston, TX and has over 500 employees nationwide. Our goal has always been to exceed our customer's expectations, and our can do-attitude is what differentiates us from the competition. Plastic Express employees have always been our key to success and total customer satisfaction. We are always looking for dependable & talented business professionals that will help us to grow and to continue our “Can Do” tradition. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Summary The position reports to the Customer Success Manager. A "hybrid" Customer Success position involving significant interaction with external and internal customers to provide "best in class" service to a customer base comprised of Fortune 500 companies. The ideal candidate has experience and the proven ability to manage the customers day to day logistics/warehouse/transportation needs in a high pace/high transaction, team oriented service environment. Attention to detail and strong proofreading abilities are necessary skills. Experience with SAP or web-based TMS/WMS/OMS operating systems is essential for success. The Customer Success Representative will work closely with and provide prompt feedback to: Sales and Marketing, Accounting, Human Resources and Company Management. During the course of business the Customer Success Representative is not to share any confidential information with anyone other than their direct Manager or Executive of Plastic Express. Responsibilities and Duties Process customer bulk trucking and packaging orders from various sources, email, SAP, Web based portals, EDI. Input customer orders into TMS/WMS system with accuracy and speed. Prepare end of day reports. Answer phones, forward calls and take messages. Research information when needed. Maintain inventory by checking for any discrepancies. Assist in customer inventory reviews. Monitor “Open Order” process of customers to make sure all orders are being updated. Assist the Department Managers with special assignments. Maintain and monitor delivery in Plastic Express data base. Notify Management immediately concerning missed/moved orders Track daily/weekly/monthly all activities on the customers open order reports insure they are completed and updated properly. Notify Management of any discrepancies. Monitor and maintain the Open Order Report in the Warehouse database. Review customer orders against shipping requests and insure 100% accuracy of our work instructions that are being issued for order execution. Contact CS Manager with any questions on orders. Qualifications and Skills College degree preferred 2 years+ experience as customer service in the transportation industry preferred Professional, friendly phone presence Possess a high level of proficiency in Word, Excel and Outlook Ability to multitask, prioritize and work under stress Highest quality written and verbal communication skills Type 40wpm+ with 100% accuracy Knowledge of bulk commodities industry rates and terms a plus Willingness to be cross-trained in other departments. Benefits and Perks Family health benefit packages Vacation pay after 90 days Holiday pay after 90 days Company matching 401k retirement program, after 90 days Plastic Express employees have always been our key to success and total customer satisfaction. We are always looking for dependable & talented business professionals that will help us to grow and to continue our Can-Do tradition. In line with Plastic Express' Environmental Promise, the hired individual is expected to enthusiastically support all facets of Operation Clean Sweep; specifically, making a conscious effort to prevent pellet, flake and powder loss into the environment and ensure any spills are swiftly and effectively cleaned up. If you have an interest in working at Plastic Express, please forward your resume including a brief work history.

Summary Objective The purpose of this position is to facilitate the collection of payments and communicates information to the public. This class works under close to general supervision according to set procedures but determines how or when to complete tasks. In addition to the Beaufort County application requirements, Treasurer's Office applicants will be subject to a credit check and an assessment of technical knowledge. This position serves under the direction of the Treasurer. Beaufort County has various facilities within the county, and many departments have multiple offices to serve our citizens. Management reserves the right to transfer employees from one location to another within the county at any time based on business need. Employees will be given as much notice as possible prior to a change in work location. Examples of Duties ESSENTIAL FUNCTIONS The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary. Processes and applies electronic and manual payments related to current and/or delinquent tax collections; processes tax sale redemption electronic and manual payments as directed; enters data; and assesses whether payment was appropriate or not. Assists in the processing of funds related to bankruptcy payments, tax sales, and tax sale voids as directed. Collects and posts revenues received to specific bank fund accounts. Handle large volumes of financial transactions (cash and checks). Balances cash drawer daily. Processes, sorts, and files County and State mailed tax payments/revenue received. Processes invoices, requisitions, accounts payable maintenance, budget transfers, journal entries, purchasing cards, and bank reconciliations. Maintains confidential information in accordance with legal standards and/or County regulations. Performs related work as assigned. Typical Qualifications MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Requires High School graduation or GED equivalent. Over two years and up to and including four years of related experience. Knowledgeable in the use of computer operations, including but not limited to Microsoft Office, especially Microsoft Excel. Must possess and maintain a valid driver's license. Supplemental Information All applicants tentatively selected for a position with Beaufort County Council will be required to submit to urinalysis to screen for the illegal use of drugs and to a background check prior to appointment. Employment is contingent upon clearing both the drug screening and background investigation. Beaufort County is an Equal Opportunity Employer.

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: · Attain revenue and profit targets as set by the sales organization. · Generate new leads and opportunities within assigned accounts. · Maintain a pipeline of qualified opportunities within assigned accounts. · Lead renewal efforts to ensure customer retention. · Own the renewal documentation (SOW, MSA, Addendums) to ensure on-time renewal of contracts. · Develop executive level relationships at assigned accounts. · Track and sell ATS Industrial Parts Services within assigned accounts. · Lead efforts to adjust contract pricing, scope, or deliverables with assigned accounts. · Own efforts to ensure timely payment from assigned contracts. · Ensure ATS branding is current at assigned ATS contract sites. · Collect data and build Quarterly Business Review meeting presentations. · Coordinate and host Quarterly Business Review meetings. · Maintain and keep up to date assigned account information in CRM. · Onboard new customer plant and operational leadership to ATS contracts when there is turnover in their organization. · Work with ATS Marketing to develop growth campaigns for assigned accounts. · Lead internal account review meetings. · Negotiation of any financial or commercial changes to a contract. · Own the customer feedback and survey program for assigned accounts. · Develops and deploys the strategy to sell and retain products and solutions to an existing portfolio of clients. · Collaborates with internal stakeholders, including Finance, Operations, Sales, Senior Leadership, Product Management, and other to guarantee client optimization and cost reduction strategies. · Increase profitable revenue through negotiating, winning and implementing new products/services/solutions while increasing demand for existing products/services/solutions, cross-sell opportunities and margin improvement goals during the renegotiation of active agreements. · Consults as a subject matter expert, presenting the value proposition to executive level decision makers · Aligns client business objectives with the entire ATS portfolio of offerings. · Support the Area Manager with financial reviews and recommendations for commercial contract adjustments. · Ensures contract terms and scope are understood by ATS operational leadership. Success Metrics: · Contracts renewed on-time · Contract renewal revenue increases · Expansion pipeline and closed revenue · Quota attainment · Contract profitability · Customer satisfaction Knowledge, Skills, Abilities (KSAs), & Competencies: Essential KSAs: · Bachelor's Degree in Marketing, Business or related field and 5 years of experience or equivalent combination of education and experience. · Minimum 3 years documented track record in significant/complex consultative services-led sales engagements and multiparty negotiations with partners and Clients. · Minimum 3 years of experience in proactively engaging at Senior Executive level within client organizations. · Minimum 3 years experience developing and executing business strategies to increase profitable revenue and margin growth. · Demonstrates innovation and deep understanding of client business drivers. Desirable KSAs: · Manufacturing industry knowledge · Capable of advising on solutions and technical requirements · Able to negotiate all aspects of a contract · Possesses a strong financial and business acumen · Strategic planning · Relationship management · Public speaking · Presentation skills · Team building · Adaptability · Excellent Communication skills · Problem solving Physical Demands and Working Conditions: While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors. ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. 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JOB PURPOSE Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience. DUTIES AND RESPONSIBILITIES Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men's and women's apparel. Provide outstanding customer service. Greet customers in a timely matter as they approach your work area. Resolve customer issues to the best of your ability. Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc. Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy. Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision. Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction. Efficiently close sales to meet overall store sales goals. Reports directly to store manager but frequently given daily duties or instruction from the Department Lead. A commitment to following directions is required. All other duties as assigned. QUALIFICATIONS High school diploma or GED Previous sales or customer service experience. High attention to detail. Working knowledge of 4473 paperwork and the FBI NICS system preferred. Strong problem-solving skills, and able to deal with high customer volume. Cash handling and previous cash register experience is a plus. Strong interpersonal skills, including effective communication both orally and written. Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way. Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization. WORKING CONDITIONS This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time. PHYSICAL REQUIREMENTS Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70 lb, climbing, stooping and sitting. Must be at least 18 years old.

Job Type: Full-Time, In-Person About Us: We are a dynamic team dedicated to delivering exceptional products and services to our customers. We're looking for enthusiastic individuals to join us as Client Relationship Specialist at various wholesale retailer locations in the Savannah area. Key Responsibilities: Presenting company goods to potential clients within a retail environment Provide outstanding customer service and address any inquiries. Collaborate with team members to achieve sales goals. Participate in on-the-job training to develop your skills. Maintain a positive and professional presence in retail locations. What We Offer: On-the-Job Training: No prior experience required! We provide comprehensive training to help you succeed. Flexible Working Schedule: We understand the importance of work-life balance and offer flexible hours. Guaranteed Hourly Pay: Enjoy stable income with a guaranteed hourly rate. Commission and Bonuses: Earn additional income based on your sales performance. Employee Discounts: Take advantage of discounts on our products. Travel Opportunities: Gain valuable experience and explore different locations as part of your role. Mentorship: Work alongside experienced professionals who will guide you and help you grow. Growth Opportunities: We believe in promoting from within and supporting your career advancement. Qualifications: High school diploma or equivalent. No prior sales experience required, but experience in sales, customer service, or management is a plus. Strong communication skills and a passion for helping customers. Ability to work well in a team and independently. A positive attitude and willingness to learn. How to Apply: If you're ready to embark on an exciting career in sales and join a supportive team, we'd love to hear from you! Please send your resume to us today. APPLY NOW to be a part of a vibrant team that values growth, mentorship, and flexibility! Equal Opportunity Statement: We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

JOB PURPOSE Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience. DUTIES AND RESPONSIBILITIES Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men's and women's apparel. Provide outstanding customer service. Greet customers in a timely matter as they approach your work area. Resolve customer issues to the best of your ability. Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc. Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy. Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision. Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction. Efficiently close sales to meet overall store sales goals. Reports directly to store manager but frequently given daily duties or instruction from the Department Lead. A commitment to following directions is required. All other duties as assigned. QUALIFICATIONS High school diploma or GED Previous sales or customer service experience. High attention to detail. Working knowledge of 4473 paperwork and the FBI NICS system preferred. Strong problem-solving skills, and able to deal with high customer volume. Cash handling and previous cash register experience is a plus. Strong interpersonal skills, including effective communication both orally and written. Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way. Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization. WORKING CONDITIONS This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time. PHYSICAL REQUIREMENTS Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70lb, climbing, stooping and sitting. Must be at least 18 years old.

LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ********************* ABOUT THIS OPPORTUNITY Role Profile Position: Customer Sales & Service Representative Job Location: Savannah Job Type: Full-Time Status: Non-Exempt Summary of the Role The function of the Customer Sales and Service Representative is to provide direct support to the Branch Operations Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets. Responsibilities Must maintain 100% commitment to safety policies and procedures. Partners with Sales Representatives to provide sales quotes Processes incoming inquiries into company sales system Quotes customers using working knowledge of product Successfully achieves budgeted Branch sales goals Assists A/R personnel in creating and establishing new accounts and follows up on collections Coordinates with Sales Representatives and Branch management to keep account activities updated Monitors delivery date commitments and expedites where appropriate Monitors customer specific inventory for sales order fulfillment Builds and maintains strong internal and external relationships Provides technical/service support to account management, branch management and internal and external customers Skills and Abilities Possess excellent customer service skills Ability to interact with customers and team-members in a professional manner Ability to work independently and prioritize responsibilities Must have excellent communication skills, both oral and written Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure Must be able to perform calculations using whole numbers, fractions and decimals. Basic computer skills including MS Word, Excel, internet and email Must be able to successfully utilize the company software Minimum Qualifications: 18 years of age or older Minimum of 1 year Business to Business Customer Service Experience High School Diploma or Equivalent Basic computer skills including MS Word, Excel, internet and email Ability to perform basic math Ability to work overtime, as required Reliable transportation is a must Preferred Qualifications: 1-3 years of customer service experience in industrial distribution Previous experience utilizing an ERP system Product knowledge in hose, gasket and conveyor systems a plus Total Rewards Competitive compensation plan, with a bonus potential of 5% of salary Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire 401k with company match Paid vacation, holidays and sick time Equal Opportunity Employer We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status. Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted. We will be accepting applications for this role through October 18, 2024.

LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ********************* ABOUT THIS OPPORTUNITY Role Profile Position: Customer Sales & Service Representative Job Location: Savannah Job Type: Full-Time Status: Non-Exempt Summary of the Role The function of the Customer Sales and Service Representative is to provide direct support to the Branch Operations Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets. Responsibilities Must maintain 100% commitment to safety policies and procedures. Partners with Sales Representatives to provide sales quotes Processes incoming inquiries into company sales system Quotes customers using working knowledge of product Successfully achieves budgeted Branch sales goals Assists A/R personnel in creating and establishing new accounts and follows up on collections Coordinates with Sales Representatives and Branch management to keep account activities updated Monitors delivery date commitments and expedites where appropriate Monitors customer specific inventory for sales order fulfillment Builds and maintains strong internal and external relationships Provides technical/service support to account management, branch management and internal and external customers Skills and Abilities Possess excellent customer service skills Ability to interact with customers and team-members in a professional manner Ability to work independently and prioritize responsibilities Must have excellent communication skills, both oral and written Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure Must be able to perform calculations using whole numbers, fractions and decimals. Basic computer skills including MS Word, Excel, internet and email Must be able to successfully utilize the company software Minimum Qualifications: 18 years of age or older Minimum of 1 year Business to Business Customer Service Experience High School Diploma or Equivalent Basic computer skills including MS Word, Excel, internet and email Ability to perform basic math Ability to work overtime, as required Reliable transportation is a must Preferred Qualifications: 1-3 years of customer service experience in industrial distribution Previous experience utilizing an ERP system Product knowledge in hose, gasket and conveyor systems a plus Total Rewards Competitive compensation plan, with a bonus potential of 5% of salary Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire 401k with company match Paid vacation, holidays and sick time Equal Opportunity Employer We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status. Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted. We will be accepting applications for this role through October 18, 2024.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This role is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operations Management is responsible for the development and implementation of all operational strategy the ensures that performance, culture and overarching contact center controls and processes are aligned with corporate and client objectives. This role works closely with corporate leadership and requires a high degree of initiative, sound judgment and leadership. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- - POSITION RESPONSIBILITIES Key Responsibilities: Manage Sales Supervisors Oversee quality, production, and hours Assist with implementation of strategic sales plans, ensuring they are in alignment with corporate objectives Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity Directs sales forecasting activities and sets performance goals and objectives accordingly Review and provide guidelines and best practices for maintaining competitive edge Develop and maintain strategy on ensuring customer satisfaction on all sales transactions Analyze and respond to changing market conditions, to include competitive benchmarking Analyze trends which includes producing statistical reports on individual performance and sales trends Provide team motivation and development to maximize sales opportunities Responsible for the overall performance and productivity of Supervisors Responsible for weekly payroll review and submission to ensure correct entries Building management of all building maintenance. Responsible for the physical security of the building Other duties and responsibilities as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate for this role would share and understand the high growth objectives of our team. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the company internally and client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views. This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives. Associate's degree and/or relevant work experience Exceptional interpersonal & communication skills Strong supervisory experience including staff development Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint Demonstrated ability to drive sales through the actions of others Understanding of call center tools and technology used to manage KPIs and SLAs Possess effective conflict resolution skills (both customer and agent conflict) Possess time management, planning, organizational and multi-tasking skills Ability to learn new products and systems Ability to work in a professional fast-paced environment CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Sc

Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers. ****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program**** Experience/Skills TEAM / LEADERSHIP SKILLS: You demonstrate a sincere desire for a quality customer experience You have a team player attitude You promote a positive work environment You thrive in a fast-paced environment and handle change well You have a collaborative approach to problem solving and like sharing feedback You understand the value of your individual impact on the team and company's success TECHNICAL / FUNCTIONAL SKILLS: You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment You have experience with software troubleshooting abilities You know how to modify your communication style to meet customer needs and tone You possess customer service skills You are able to simplify and communicate complex ideas to customers You have the ability to diffuse situations with angry customers You are comfortable in a training environment that includes watching self-paced training module videos You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts You are willing to step-in as needed including answering questions from customers via chat ANALYTICAL SKILLS: You are able to research, analyze and determine an appropriate course of action in a variety of situations You can solve complex problems while exercising good judgment You have critical thinking and problem solving skills ORGANIZATIONAL SKILLS: You demonstrate initiative and the ability to multitask. You work well under pressure of meeting team productivity goals. Successful candidates must be willing to meet service level and contact per hour commitments. You understand and accept schedule adherence in a call center environment You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue KNOWLEDGE / BACKGROUND EXPERIENCE: You are a High School graduate Preferably, you have basic knowledge of tax laws and tax concepts Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary BEHAVIORAL COMPETENCIES You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed. You are comfortable being on camera with your customers and understand the value of humanizing the interaction You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions You possess active listening skills and know how to ask probing questions to arrive at answers quicker Operating Hours Operating Hours: 8am to midnight EST ; Monday to Sunday Required Minimum Hours: 30 hours per week Peak Period: April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT April 15, 2025: 8am-3am EST/EDT $5 Turbo Bonus Boost per hour. Applicable to all hours worked from April 9th to 15th. Service Providers (SPs) must meet the required minimum of 30 hours per week. Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th *These times may be revised periodically based on business needs MINIMUM HOURS TO BE WORKED EACH WEEK You must work a minimum of 30 hours each week on all schedules Mandatory Requirements Must reside in the USA Must have passed background check and pass tech check in order to attend certification. Must be on camera during certification. Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program. Service Provider (SP) must have the following Hardware Requirements. Windows Computer (Mac and Chromebooks are not permitted) Windows 10 or 11 AMD or Intel Core Series (I3-I9) At least 8gb of RAM Webcam Wired Mouse USB Headset Wired Internet Connection Conflict of Interest Cannot hold Gigs with Column Tax or any Intuit Vendors Training Information Duration 20 Hours Price $79.99 USD Course Details

Title: Customer Care Manager Type: 6-month contract (Potential to convert permanent) Model: Onsite- Work in office and at home sites Pay: $25/hr-$30/hr Day to Day Insight Global is actively working with one of the nation's top residential builders to identify a Customer Care Manager for the Bluffton, SC market. Responsibilities: Manage escalated and large warranty issues for closed homes, including insurance/litigation Conduct in-person homeowner assessments on an as needed basis. Determine if corrective work order is needed. Lead root-cause analysis. Manage trades to completion of service requests to customers' satisfaction. Perform minor service related tasks (e.g., adjustments, repairs), as requested. Establish and maintain positive customer relationships. Determine trade accountability for back charges and P.O.'s. Authorize payment for work performed up to approval limits. Follow applicable legal protocol and process necessary workflow. Partner with other Customer Care Managers to address escalated homeowner concerns. Manage, contain, and continuously improve warranty spend. Participate in Lean initiatives to improve overall efficiencies of the Division. Communicate and facilitate training to FMs on product or process issues to eliminate long-term risk. Must Haves 2+ years of customer service experience (ideally some kind of construction or warranty environment in the past - can be construction, car dealerships, property mgmt., community mgmt., etc) Experience working with subcontractors, vendors, or trade partners Ability to manage warranty/customer service processes in a high volume, fast paced environment Compensation: $25/hr to $30/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Merchandising Service Associate, this means: Being friendly and professional, and engaging vendors and associates to meet store needs. Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate. Creating visually appealing product selections that are safe, clean, and easy for customers to access. The Seasonal Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards. To be successful, this associate must be able to follows detailed project instructions. The Seasonal MSA builds displays, processes damaged products, rotates and prices stock, resolves project issues or questions, checks third party work completion, and provides proof of project completion. What We're Looking For Hourly Seasonal: Generally scheduled 10-40 hours. Preferred Weekend morning availability AND morning, afternoon, or evening availability during the weekdays (need varies by location) Physical ability to perform tasks that may require prolonged standing, sitting and other activities Minimally must be able to lift 25 points without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications Ability to read, write, and perform basic arithmetic (addition, subtraction). Ability to work overnight and weekends as required. Ability to utilize web based computer programs to accomplish assigned tasks. Preferred Qualifications High school diploma or equivalent. 6 months of Lowe's sales floor experience. 6 months of experience performing product merchandising tasks including reading planograms, setting up and tearing down displays. 3 months of experience operating power equipment such as lifts, order pickers, and similar equipment Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws). Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit **************************************** Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. **Principal Duties/Responsibilities:** · Attain revenue and profit targets as set by the sales organization. · Generate new leads and opportunities within assigned accounts. · Maintain a pipeline of qualified opportunities within assigned accounts. · Lead renewal efforts to ensure customer retention. · Own the renewal documentation (SOW, MSA, Addendums) to ensure on-time renewal of contracts. · Develop executive level relationships at assigned accounts. · Track and sell ATS Industrial Parts Services within assigned accounts. · Lead efforts to adjust contract pricing, scope, or deliverables with assigned accounts. · Own efforts to ensure timely payment from assigned contracts. · Ensure ATS branding is current at assigned ATS contract sites. · Collect data and build Quarterly Business Review meeting presentations. · Coordinate and host Quarterly Business Review meetings. · Maintain and keep up to date assigned account information in CRM. · Onboard new customer plant and operational leadership to ATS contracts when there is turnover in their organization. · Work with ATS Marketing to develop growth campaigns for assigned accounts. · Lead internal account review meetings. · Negotiation of any financial or commercial changes to a contract. · Own the customer feedback and survey program for assigned accounts. · Develops and deploys the strategy to sell and retain products and solutions to an existing portfolio of clients. · Collaborates with internal stakeholders, including Finance, Operations, Sales, Senior Leadership, Product Management, and other to guarantee client optimization and cost reduction strategies. · Increase profitable revenue through negotiating, winning and implementing new products/services/solutions while increasing demand for existing products/services/solutions, cross-sell opportunities and margin improvement goals during the renegotiation of active agreements. · Consults as a subject matter expert, presenting the value proposition to executive level decision makers · Aligns client business objectives with the entire ATS portfolio of offerings. · Support the Area Manager with financial reviews and recommendations for commercial contract adjustments. · Ensures contract terms and scope are understood by ATS operational leadership. **Success Metrics:** · Contracts renewed on-time · Contract renewal revenue increases · Expansion pipeline and closed revenue · Quota attainment · Contract profitability · Customer satisfaction **Knowledge, Skills, Abilities (KSAs), & Competencies:** **Essential KSAs:** · Bachelor's Degree in Marketing, Business or related field and 5 years of experience or equivalent combination of education and experience. · Minimum 3 years documented track record in significant/complex consultative services-led sales engagements and multiparty negotiations with partners and Clients. · Minimum 3 years of experience in proactively engaging at Senior Executive level within client organizations. · Minimum 3 years experience developing and executing business strategies to increase profitable revenue and margin growth. · Demonstrates innovation and deep understanding of client business drivers. **Desirable KSAs:** · Manufacturing industry knowledge · Capable of advising on solutions and technical requirements · Able to negotiate all aspects of a contract · Possesses a strong financial and business acumen · Strategic planning · Relationship management · Public speaking · Presentation skills · Team building · Adaptability · Excellent Communication skills · Problem solving **Physical Demands and Working Conditions:** While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors. ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here. (******************************************************************************************************* Privacy policy review here. (******************************************************************************************************* ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.

JOB PURPOSE Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience. DUTIES AND RESPONSIBILITIES Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men's and women's apparel. Provide outstanding customer service. Greet customers in a timely matter as they approach your work area. Resolve customer issues to the best of your ability. Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc. Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy. Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision. Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction. Efficiently close sales to meet overall store sales goals. Reports directly to store manager but frequently given daily duties or instruction from the Department Lead. A commitment to following directions is required. All other duties as assigned. QUALIFICATIONS High school diploma or GED Previous sales or customer service experience. High attention to detail. Working knowledge of 4473 paperwork and the FBI NICS system preferred. Strong problem-solving skills, and able to deal with high customer volume. Cash handling and previous cash register experience is a plus. Strong interpersonal skills, including effective communication both orally and written. Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way. Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization. WORKING CONDITIONS This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time. PHYSICAL REQUIREMENTS Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70 lb, climbing, stooping and sitting. Must be at least 18 years old.

**LGG** **INDUSTRIAL** LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ********************* **ABOUT THIS OPPORTUNITY** Role Profile Position: Customer Sales & Service Representative Job Location: Savannah Job Type: Full-Time Status: Non-Exempt **Summary of the Role** The function of the Customer Sales and Service Representative is to provide direct support to the Branch Operations Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets. **Responsibilities** + Must maintain 100% commitment to safety policies and procedures. + Partners with Sales Representatives to provide sales quotes + Processes incoming inquiries into company sales system + Quotes customers using working knowledge of product + Successfully achieves budgeted Branch sales goals + Assists A/R personnel in creating and establishing new accounts and follows up on collections + Coordinates with Sales Representatives and Branch management to keep account activities updated + Monitors delivery date commitments and expedites where appropriate + Monitors customer specific inventory for sales order fulfillment + Builds and maintains strong internal and external relationships + Provides technical/service support to account management, branch management and internal and external customers **Skills and Abilities** + Possess excellent customer service skills + Ability to interact with customers and team-members in a professional manner + Ability to work independently and prioritize responsibilities + Must have excellent communication skills, both oral and written + Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure + Must be able to perform calculations using whole numbers, fractions and decimals. + Basic computer skills including MS Word, Excel, internet and email + Must be able to successfully utilize the company software **Minimum Qualifications:** + 18 years of age or older + Minimum of 1 year Business to Business Customer Service Experience + High School Diploma or Equivalent + Basic computer skills including MS Word, Excel, internet and email + Ability to perform basic math + Ability to work overtime, as required + Reliable transportation is a must **Preferred Qualifications:** + 1-3 years of customer service experience in industrial distribution + Previous experience utilizing an ERP system + Product knowledge in hose, gasket and conveyor systems a plus **Total Rewards** + Competitive compensation plan, with a bonus potential of 5% of salary + Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire + 401k with company match + Paid vacation, holidays and sick time **Equal Opportunity Employer** We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status. Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted. **We will be accepting applications for this role through October 18, 2024.**

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This role is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operations Management is responsible for the development and implementation of all operational strategy the ensures that performance, culture and overarching contact center controls and processes are aligned with corporate and client objectives. This role works closely with corporate leadership and requires a high degree of initiative, sound judgment and leadership. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- - POSITION RESPONSIBILITIES Key Responsibilities: Manage Sales Supervisors Oversee quality, production, and hours Assist with implementation of strategic sales plans, ensuring they are in alignment with corporate objectives Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity Directs sales forecasting activities and sets performance goals and objectives accordingly Review and provide guidelines and best practices for maintaining competitive edge Develop and maintain strategy on ensuring customer satisfaction on all sales transactions Analyze and respond to changing market conditions, to include competitive benchmarking Analyze trends which includes producing statistical reports on individual performance and sales trends Provide team motivation and development to maximize sales opportunities Responsible for the overall performance and productivity of Supervisors Responsible for weekly payroll review and submission to ensure correct entries Building management of all building maintenance. Responsible for the physical security of the building Other duties and responsibilities as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate for this role would share and understand the high growth objectives of our team. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the company internally and client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views. This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives. Associate's degree and/or relevant work experience Exceptional interpersonal & communication skills Strong supervisory experience including staff development Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint Demonstrated ability to drive sales through the actions of others Understanding of call center tools and technology used to manage KPIs and SLAs Possess effective conflict resolution skills (both customer and agent conflict) Possess time management, planning, organizational and multi-tasking skills Ability to learn new products and systems Ability to work in a professional fast-paced environment COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nov