Customer Service Specialist Jobs in Alvin, TX

Showcase Window and Door is a well-established window and door manufacturing company that has been in business over 25 years is recruiting customer service agents to be part of our vision and growth. Great opportunity to learn, advance and share your creative ideas. Benefits of working for Showcase Window and Door: Medical, Dental and Vision insurance 401(k) plan Accrued Paid time off Paid Holidays No experience? Window and door Industry training available Opportunity to grow Interested? Contact Claudia Alvarez @. Job Summary: The Customer Success Agent is an integral component of the Company's sales and support team. The CSA is assigned an outside sales rep and dedicated assortment of key company customers and responsibility to ensure orders are entered, questions are answered, and support is provided to both stakeholders on a regular, daily basis. In this role, the Customer Success Agent works in a fast paced, high volume in reach environment and is responsible for receiving and resolving outside sales rep and customer inquiries in a timely manner. The Customer Success Agent is responsible for maintaining outside sales and developing customer relationships that promote retention and loyalty. Their job is to work closely with outside sales reps and customers to ensure they are satisfied with the products and services they receive and to support them to fully utilize their product. This will be achieved through a structured multi-channel contact strategy coupled with a Customer Success Program with the goal of maximizing the value of products and services selected. This will be driven by a consultative approach based on the customer needs and aspirations for their business. Essential Functions: Address and interact with customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat by providing courteous and prompt responses Work closely with sales team to provide high level of customer satisfaction Validate customer requests Process customer orders on the daily basis to ensure quick turnaround and order accuracy Educate clients regarding Hayfield Window and Door products and programs Escalate non-routine issues outside of knowledge scope to appropriate supervisor/manager. Update management on customer developments/issues Report to department manager any areas that do not meet service expectations. Primary Responsibilities: support and information on products or services. Collects and enters orders for new or additional products or services. Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Performs other related duties as assigned. Requirements: Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Entry Level Qualifications: 4-5 years of previous customer service experience Technical degree or Associates of Arts degree preferred Ability/Willingness to build relationship with customers Ability to analyze customer needsanalyze situations and act accordingly Think clearly and act quickly Excellent written and verbal communication skills Able to work under pressure and change priorities while working with interruptions Self-motivated, stress and pressure resistant, as well as a quick learner Positive, upbeat, and professional attitude with customers and co-workers Strong decision-making and organizational skills Detail oriented team player with superior follow through Great listening and negotiation skills High energy, great attitude Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. PI535f45237bf4-29***********5

Required Skills & Experience 1+ years of customer service experience Excel experience Bilingual: Spanish, English Experience working in a warehouse setting 1+ years of team lead experience Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. Strong communication skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations Job Description: As a Lead Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience Day-to-Day: · Assist customers and business partners via telephone and email · Handle customer complaints in a calm, professional manner · Diagnose, assess, and resolve problems or issues · Monitor progress of delivery routes · Process changes or cancellations to delivery orders Pay Rate: 19/hr Needs to be Bilingual in Spanish and English

At Swag Your Brand, we specialize in branded apparel, promotional products, and commercial printing. We help businesses elevate their brands with creative, impactful solutions. We partner with companies across industries to deliver expertly branded merchandise and custom print materials and fully manage marketing campaigns. Our team is passionate about details and deadlines and providing exceptional client service. About the Role We're seeking an experienced Customer Service Representative (CSR) with a strong background in promotional products and branded apparel. Familiarity with commercial printing is an advantage. This position requires on-site attendance; it is not a hybrid or remote role. The ideal candidate should be able to research project ideas, prepare quotes, enter orders, submit POs, review proofs, manage project timelines, and ensure the accuracy of promotional products and print materials before they go into production. This position requires exceptional attention to detail, strong organizational skills, and the ability to manage multiple projects simultaneously in a fast-paced environment. Key Responsibilities Order Management: Process and manage customer orders from entry through delivery, ensuring all details are correct. Production Proofing: Collaborate with customers and suppliers to confirm that submitted files meet the required specifications to ensure a smooth production process. Customer Communication: Serve as the main point of contact for clients and sales - providing updates, answering questions, and ensuring smooth order execution. Project Coordination: Work with vendors, suppliers, and internal teams to coordinate production schedules and delivery timelines. Promotional Products & Printing Expertise: You must have a general understanding of promotional products and branded apparel. A working knowledge of commercial printing is a plus. Issue Resolution: Quickly address any order discrepancies, quality concerns, or production delays to maintain excellent customer satisfaction. Preferred: Proficient in using Sage/PPAI, ESP/ASI, or CommonSku to search for, quote, procure, and deliver promotional products and apparel to our customers. Exceptional attention to detail, ensuring accuracy in proofing, order entry, and final production. Ability to juggle multiple projects and deadlines in a fast-paced environment. Strong communication and problem-solving skills to effectively liaise with clients, vendors, and production teams. Experience with order management systems and production workflows (experience with design software is a plus). Why Join Us? At Swag Your Brand, we thrive on creativity, collaboration, and delivering high-quality marketing solutions to our clients. If you're a detail-oriented, print-savvy professional looking to grow your career in a dynamic and fast-paced environment, we'd love to hear from you! Apply today and be part of a team that brings brands to life.

The Bilingual Customer Service Specialist will support the process to increase the profitability of the company's finance and insurance (F&I) products and services provided to automobile dealers. Pay: $22.00 per hour (DOE) Shift: 8AM - 5PM Monday - Friday (Onsite) Bilingual - English/Spanish Responsibilities: Provide superior customer service in phone conversations, written correspondence, follow-up activities, and coordination of job responsibilities. Assist processing of cancellation requests from dealers, customers and lienholders through interactive discussions. Support underwriting of applications for company products Support communications that assist administration of company products. Provide support for administration processes and communications. Maintain accurate records of communications in the transactions system. Assist dealers to reconcile their records for new business, rates, online support and claims. Support account setup activities and live dealer communications. Back up receptionist. Requirements: High School Diploma or GED Previous experience in a call center or customer support role is preferred. Strong computer skills with proficiency in office software applications. Excellent verbal and written bilingual communication skills in English and Spanish. Ability to type efficiently while engaging with customers on various platforms. Strong analytical skills to assess customer needs and provide effective solutions. A positive attitude with a commitment to delivering outstanding customer service. Ability to work independently as well as part of a team in a dynamic environment. Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Title: Customer Success Coordinator Reporting Structure: Head of Post Sales Our client is in the bitcoin mining space where they manufacture critical transmission and distribution infrastructure for commercial, industrial, utility, data center, and renewables customers across the USA. They offer a wide selection of in-stock and made-to-order equipment including transformers, switchboards, and modular data centers. They have a fast-paced, informal, and results-oriented culture. Their core values are speed, trust, and extreme ownership. Quick Facts: Started in 2019 60+ employees in the US and Asia Privately funded, profitable, $XXXM in revenue already! Responsibilities Our client is seeking an enthusiastic and results-driven Customer Success Coordinator to join their Post-Sales team. You will be a key driver in our fanatical approach to customer service, ensuring customers are satisfied with the company's products and services. You will work closely with Account Executives and Support Technicians to quickly solve problems that arise in the shipping, deployment, and operation of their products. This role requires a strong focus on building lasting relationships, resolving customer issues, and ensuring the overall satisfaction and retention of clients. Serve as the main point of contact for customer inquiries, troubleshooting, and problem resolution. Address any technical, or operational issues promptly and coordinate with internal teams to deliver seamless solutions. Build and nurture strong, long-term relationships with clients and ensure their needs are met through our client's offerings. Proactively manage customer accounts, working closely with Sales, Operations, and Engineering teams to ensure customer requirements are met, escalations are managed effectively, and their clients' evolving needs are addressed. Record and track outstanding service requests and facilitate resource allocation across customer requirements. Collect feedback from customers about their experiences with their products and services. Use insights to collaborate with the Product and Operations teams to suggest improvements and be an integral part of the internal feedback loop of improving the products and services. Is this you? 5+ years of experience in sales, customer success, account management, or client services within the energy, manufacturing or hardware industries. Strong interpersonal skills with the ability to interact with customers and internal teams possessing various levels of technical fluency. Exceptional written and verbal communication skills. Have a passion for delivering exceptional customer service. Exemplify strong organizational skills and the ability to manage multiple tasks while maintaining accuracy and attention to detail. Proactive in problem-solving, with the ability to handle complex situations and resolve issues in a timely manner. Preferred Qualifications Proficient in project management software such as Hubspot and Monday.com. Experience in energy or infrastructure. Experience managing a technical team. #Perks Subsidized health, dental, and vision insurance Competitive salary On-the-job training 4% 401K company match

The Evaluation Company is looking to hire a Customer Relations Associate in our Houston, Texas office. This is an in-person role that involves assisting clients, processing applications and cases, and completing important, time-sensitive administrative tasks. Candidates must be comfortable assisting walk-in clients and communicating with team members across multiple offices and departments. Candidates should be motivated, enthusiastic, task-oriented, and capable of consistently delivering high-quality customer service. Duties: Greet and assist walk-in clients in a friendly and professional manner. Assist clients with completing applications accurately and efficiently. Provide guidance and support to clients throughout the application process, ensuring they understand each step. Answer questions related to application requirements and necessary documentation. Assist clients by phone and email correspondence. Prepare and review foreign academic documents for evaluation, package completed evaluation reports for release, and assist senior staff with client outreach. Requirements: Bachelor's degree preferred Bilingual English/Spanish required Willingness to assist diverse, international clientele of all backgrounds Impressive writing and communication skills Ability to multitask in a high-volume environment Familiarity with Salesforce, Acrobat Pro, Microsoft Excel, a plus

FreshByte Software is a fully integrated Windows-based software solution for wholesale food distributors, importers, and manufacturers located in Houston, TX. The software provides instant inventory control, traceability, and full accounting information to increase distributor margins. FreshByte Software guarantees 100% accurate and timely information for its users. Role Description This is a full-time on-site role for a Customer Support Specialist at FreshByte Software in Houston, TX. The Customer Support Specialist will be responsible for providing customer support, ensuring customer satisfaction, offering technical support, and utilizing analytical skills to address customer inquiries and issues on a day-to-day basis. Duties & Responsibilities Provide assistance to clients with our software as well as database support, assistance and advice. Analyze, research, troubleshoot and provide resolution to reported issues in a timely manner Keep client management software updated with incident correspondences, statuses and resolutions Collaborate with other departments as necessary to expedite resolutions Prepare written documentation for resolutions to common issues, instructions and conveying information Participate in weekly staff meetings Develop and maintain excellent customer relations Analyze and test software modifications and updates prior to release Perform software version updates Promote and maintain a professional high quality service oriented company image Maintain the security, confidentiality and integrity of client information Be available and reliable for afterhours on call rotation to resolve critical issues Perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the department Qualifications Customer Support and Technical Support skills Strong Interpersonal Skills and Customer Satisfaction focus Analytical Skills for problem-solving Ability to prioritize and manage multiple tasks Ability to quickly learn new software Analytical and creative thinker with the ability to prioritize, make decisions and solve issues effectively and efficiently Attention to detail; manage multiple task and responsibilities Willingness to work outside of normal business hours to resolve client issues Accurately follow directions and instructions Ability to act in a team environment and independently; self-motivated

RMA (Return of Merchandise Authorization) Customer Service Representative We are seeking a highly skilled and customer-focused Customer Service Representative to manage our post sales service process for key clients. This role is pivotal in ensuring seamless handling of returns, repairs, and exchanges while providing exceptional service. The ideal candidate will also oversee our demo pool inventory, maintain special processes, and work collaboratively to streamline operations. If you are autonomous, resourceful, and team-oriented, with a proven track record in similar roles, we want to hear from you! Key Responsibilities: Poste Sales Service Coordination: Manage all aspects of the process for focus account, ensuring timely resolution of issues. (excluding technical aspect) Act as the primary point of contact for RMA inquiries, providing clear communication and regular updates to the client Deliver top-notch customer service, addressing client needs with professionalism and empathy. Demo Pool Management: Maintain and monitor the demo equipment inventory, ensuring items are properly tracked, maintained, and available as needed. Coordinate with sales and technical teams to fulfill demo requests efficiently. Help with the shipments Physically able to manipulate boxes and equipment Process Development and Improvement: Build, document, and refine special processes related to returns, repairs, and exchanges. Identify inefficiencies and propose solutions to streamline workflows and enhance customer satisfaction. Reporting on success and KPI's of the maintenance contract Collaboration and Teamwork: Work closely with cross-functional teams, including sales, logistics, and technical support, customer service representative, demo team, certified service center (3rd party) to ensure a cohesive customer experience. Share insights and feedback to contribute to a culture of continuous improvement. Autonomous Problem-Solving: Take initiative to resolve issues independently while knowing when to escalate matters to the appropriate team or manager. Stay resourceful and proactive in identifying solutions that align with company standards and client expectations. Qualifications: Proven experience in customer service, or a related role. Exceptional communication and interpersonal skills, with a customer-first mindset. Demonstrated ability to work both independently and as part of a collaborative team. Resourceful and adaptable, with excellent problem-solving capabilities. Familiarity with CRM systems, ERP tools, and inventory management software is an asset. French or Spanish is also an asset. What We Offer: An opportunity to work with a dedicated team focused on innovation and customer satisfaction. A dynamic workspace where you'll play a key part in refining and streamlining operations. Competitive salary and benefits package. Flexible working hours Multisite & multidisciplinary teams Competitive vacation policy Annual bonus program Join our team and make a lasting impact by delivering exceptional service and solutions to our valued customers. Apply now to be part of a company that values resourcefulness, teamwork, and continuous improvement!

Terms of Employment • W2 Contract, 12 months • This position is hybrid with one day per week in the Kinder Morgan office in Houston on Wednesdays. • Candidates must be flexible to work any shift during the hours of operation from 7:00am to 6:00pm CST, Monday to Friday. The starting shift for this position will be from 9:00am to 6:00pm. Flexibility is key as they could be asked to stay and work late if there is a storm, outage or high call volume. Overview • Our client is looking for a Customer Service Representative to manage order processing, handle customer inquiries, and provide timely resolutions to ensure a high level of customer satisfaction. The role involves preparing correspondence, addressing customer needs, and proactively resolving issues to maintain strong customer relationships. Required Skills & Experience • High School Diploma and 4-6 years of experience in any customer service field. • Experience with a multi-line phone system like Avaya or Cisco (e.g., handle transfer / conference / outbound calls). • Experience with a customer relationship management (CRM) system like CC&B, NOVA, Medisoft, etc. • Bilingual (fluent in English and Spanish). • 45 WPM typing minimum • Ability to pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl/Alt/Delete to lock a screen, use of copy/paste, proficient in Word or OneNote for note taking, etc. 85% on Basic computer skills test. • Ability to pass a basic phone etiquette test. 85% score on Proveit or IBM or Kenexa some testing tools. • Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.) • Demonstrate ability to learn quickly and can retain information that is learned. • Ability to multi-task and work in a fast-paced, call center environment. • Proficiency working on a computer. • Ability to maintain a positive, empathetic, and professional attitude toward customers at all times. • Strong communication skills to correspond with customers through various channels (inbound, outbound, email & chat). • Strong interpersonal skills. Sincerely, Preetam Raj Lead Technical Recruiter nTech Workforce Inc. D: ************ EXT: 726 E: ************************** preetam(at)ntechworkforce(dot)com

SNI Companies is seeking a Bilingual Customer Service/Collector to join the team of one of our growing clients in the Houston area! If you are bilingual (English/Spanish), experienced in customer service, collections, and ready to take your next step, this may be the position for you! Job Duties: Monitor overdue accounts and notify customers of delinquency by mail or telephone Assist customers with accounts by telephone Assist customers with debt repayment and suggest necessary actions or strategies for resolving account delinquency Encourage customers to resolve delinquencies or make arrangements to repay debt or establish repayment schedules that the firm requires Encourage customers to pay tax amounts using available methods The hours could be Mon-Fri 8am-5pm, 9am-6pm or 10am-7pm with a rotating Saturday (once a month) CST Desired Experience and Skills: Customer Service experience Collections experience Bilingual (English/Spanish) required Comfortable using MS Word, Excel, and Outlook Impeccable written and verbal communication skills

Field Technical Services Representative About the Job Spears Manufacturing Co. needs a self motivated and strong communicator for a Field Technical Services Representative position. Strong mechanical aptitude and ability to travel required. Position will be for Houston and the surrounding area and Louisiana. Qualified candidates must live in the Houston area and have a minimum of 2 years experience with pipe and fittings. PRIMARY RESPONSIBILITIES: · This position entails calling on engineers, contractors and end users for the purpose of technical assistance, training and specification of Spears products. · Conduct product education and training seminars for end users, designers, distributors, contractors etc… as requested while continuing to educate himself/herself on Spears products. · Assist end users, specifying entities, design firms, code authorities etc… with product specifications and code approvals. · Assist end users and contractors with jobsite failure analysis and hands-on work assignments when required. · Handle difficult situations with professionalism and tact. REQUIREMENTS: · A self-starter with the ability to learn quickly. · Preferably based out of Houston. · The ability to work with a strong sense of urgency. · Basic negotiation skills. · Self-motivated, detail-oriented and organized. · Strong mechanical aptitude. · Computer literate. · Able to multi-task and prioritize. · Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems. · Ability to travel within territory and outside territory when required. Please send resumes to: ******************** ABOUT SPEARS MANUFACTURING CO.: • Established in 1969 Spears is a leading U.S. manufacturer of plastic pressure pipe fittings & valves. For more information, please visit: **************

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Service Specialists are primarily responsible for various service and support functions around the clock across multiple client accounts. This role typically involves implementation, maintenance, and enhancement of control systems. A secondary responsibility is to support project teams designing and implementing customer building automation projects. Responsibilities: Service and SupportPerform regular inspections, maintenance, and software updates of control systems Identify and address system malfunctions or inefficiencies promptly Implement system upgrades and enhancements to improve efficiency and performance Continuously monitor service and support channels, including phone lines, email, chat, and ticketing systems Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends Respond to incidents, outages, and service disruptions promptly Manage shift schedules and workload distribution to meet service demands and effectively ensure 24/7 coverage Act as a point of contact for escalated issues and complex customer inquiries Collaborate with technical teams to resolve critical incidents quickly and efficiently Develop incident response protocols and ensure they are followed Instrumentation & Electrical Design Create instrument lists by examining P&ID drawings Compile submittal and procurement documentation for controls and instrument hardware Provide technical support for panel fabrication technicians Inspect completed control enclosure System Design and Configuration Participate in customer design review meetings Assemble development system using project hardware and computers Configure user interface and HMI screens Configure DDC, PLC and/or DCS control algorithms Draft system documentation from templates Assist is customer demonstrations and acceptance testing Configure networks to interface with equipment. Onsite System Startup Works in a supervised role and/or with a team at a customer site Install project software and configuration onto site systems Participate in point-to-point loop checks Perform instrumentation and software calibration and tuning Participate in functional tests of all systems Troubleshoot installation discrepancies Program field modifications as required Assist with developing commissioning test plans and documentation updates/redlines Assist with developing training documentation/presentation on operations and maintenance of system Working Conditions The role requires travel to different facilities for installation, maintenance, or troubleshooting. May include working in shifts, including nights, weekends, and holidays to ensure 24/7 coverage. Qualifications: Proven track record as a Service Specialist and experience in service and support operations Associate's Degree in approved mechanical or electrical program, or proper background as determined by interview Technical Experience (One or more of the following technologies) Controls Experience: Tridium: Niagara N4 Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers Johnson Controls: Facility Explorer or Metasys controllers Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS Other useful technologies include: Scripting languages (VBA, Python, etc.) Knowledge of Kepware OPC server, ThinManager, VMware is preferred. HVAC Experience Preferred: Basic understanding of HVAC systems in large building automation systems. Understanding of sequence of operations and P&IDs for HVAC and plant utilities. Experience with functional testing, including the ability to create, maintain, and execute test plans. Experience with specifying instrumentation and control valves for HVAC system TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.

What you will do: Koch Filter an Air Distribution Technologies Inc Company is seeking a Customer Service Representative position for our Houston, TX location (this is not a remote position). Under general supervision you must be able to provide support for accounts and support to all channels such as Customers, Regional Sales Managers, Engineers, Plants, etc. process orders, research and responds to customer inquiries, and addresses customer concerns/issues within the designated timeframes. How you will do it: Serve as primary communications link between customers, sales staff, plants and other departments on inquires, order related issues, product information, credits and other issues pertaining to customers' accounts via email, fax, or phone. Process and change orders, credits, and product return authorizations and daily emails. Run customer order reports to proactively get orders shipped. Promptly issue Credit, Debit and Return Material Authorizations. Handle all customer requests, managing customer orders from placement through shipment, with attention to detail while providing accurate lead times and pricing verification Will be assigned your own accounts that you will be responsible for daily that is required to get the job done. Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with selected customers and sales staff (Co-Workers, Plants, Regionals, Engineers). All other duties as assigned by the Customer Service Manager. What we look for: 1 - 2 years' experience in a customer service support preferably in manufacturing with heavy emphasis on sales, distribution, manufacturer, and manufacturer representatives (Associate's degree preferred). Basic math and typing skills. Good working knowledge of Excel and Word. Must be able to respond and handle anywhere from 50-150 emails daily is a must. Competent telephone skills. High School diploma or equivalent. Be on a rotation schedule for relieving front desk for breaks and lunches. Responsible for following company policies and procedures. Must be detail oriented. Must be able to multi-task. Will be required to perform other duties as requested, directed, or assigned. Must have previous work references. Work Environment: Typical office environment. Air Distribution Technologies, Inc is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications Must maintain 100% commitment to safety policies and procedures. • Partners with Account Managers to provide sales quotes • Processes incoming inquiries into company sales system • Quotes customers using working knowledge of product • Successfully achieves budgeted Service Center sales goals • Assists A/R personnel in creating and establishing new accounts and follows up on collections • Coordinates with Account Managers and Service Center management to keep account activities updated

A Large Law Firm is seeking Bilingual Call Center Representatives. Pay: $17/hr Schedule: Monday-Friday, 8am-5pm with a rotating Saturday CST Onsite in Houston, TX. Requirements: Excellent phone etiquette Excellent communication skills, both written and verbal Tactful Bilingual in Spanish required All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Entry Level - Sales and Customer Service Representative Type: Full-Time Join a Team Where Success is Celebrated Every Day! Are you a natural people person with a knack for solving problems? We're looking for someone who thrives on building connections and turning customers into loyal fans. What You'll Be Doing: Connect: Greet customers in person with warmth and enthusiasm while delivering top-notch service. Showcase: Highlight the benefits of our products and services with energy and confidence. Assist: Ensure customers find what they need and leave with a smile. Grow: Develop your skills and seize opportunities to advance within the company. What We're Looking For: High school diploma or equivalent (college coursework is a bonus). Previous experience in sales or customer service is great but not required-we provide hands-on training. Strong communication skills. Ability to manage time efficiently and stay organized. Reliable transportation to and from work. Basic computer skills and excellent phone and interpersonal etiquette. A proactive, can-do attitude with the ability to multitask. Why You'll Love Working Here: Vibrant Work Environment: We keep things fun, fast-paced, and engaging so you'll look forward to every shift. Career Growth: We're committed to helping you build your future with clear paths for advancement. Supportive Team Culture: Join a welcoming team that values collaboration and celebrates achievements. Competitive Compensation: Enjoy a strong base salary with opportunities for bonuses and incentives. You'll Shine in This Role If You're: Friendly and Approachable: You thrive on connecting with others and making their day better. Energetic and Positive: Your enthusiasm and upbeat attitude are contagious. A Team Player: You're always willing to lend a hand and collaborate with your coworkers. Driven and Goal-Oriented: You're excited to take on new challenges and grow your career. Ready to make an impact and grow with us in Houston? Apply now to start your journey!

The Bilingual Customer Service Representative Lead provides leadership and coaching to assigned team by monitoring employee-customer interactions for quality and accuracy. Ensures team workload, deadlines, and customer service objectives are met and customer service representatives are informed of all product and procedural updates. Performs escalated account research, negotiations, and creates payment plan agreements while maintaining an inviting, friendly, and professional manner. Duties & Responsibilities: Coaches, develops, and motivates CSRs by monitoring employee-customer interactions for accuracy and quality. Monitors team attendance, identifies attendance patterns, and addresses improvement opportunities. Ensures optimal time utilization and team workload, deadlines, and work objectives are achieved. Performs escalated account research, negotiations, and creates payment plan agreements by offering resolutions according to established policies and procedures in an inviting, friendly, and professional manner. Collaborates with upper management to complete employee evaluations as defined according to each section. Ensures customer service representatives (CSR) are informed of all procedural and product updates. Knowledge, Skills and Abilities: Makes sound decisions based on policies and procedures with minimal assistance. Strong customer service skills with an emphasis on de-escalation and negotiation skills. Strong communication (written and verbal) and interpersonal skills. Working knowledge of personal computers and related software including Microsoft Office. Ability to lead a team. Ability to maintain confidentiality. Knowledge of the State statute and requirements for toll violation and collection processes. Physical Demands: The position mostly requires sitting in an office environment, occasionally some standing, and light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required. Position Type and Typical Hours of Work: This is a full-time position. Training Schedule: Monday- Friday 8 AM - 4:30 PM After training: Schedule will be assigned, 5 days a week, 8-hour shift, Monday- Saturday 7:00 AM- 8:00 PM * If you are scheduled to work on Saturday, you will be given a day off Mon-Fri Required Education / Experience: High school diploma or G.E.D. equivalent required from an accredited institution. Minimum three years of call center - customer service experience Minimum one year of management experience Fluent in English & Spanish Location: 77054. Ability to Commute: Must be able to travel to other call centers in the Houston area. Experience: Call center: 3 years (Required) Management: 1 year (Required) Houston, TX (Required) Work Location: In person - Various locations Job Types: Full-time, Temporary Pay: $25.00 - $26.00 per hour Benefits: Dental insurance Health insurance Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Weekends as needed Work Location: In person - various locations

Founded in 2009, MDT Financial Advisors has grown by serving clients through investment planning, disciplined investment strategies and proactive personal service. Our Pledge at MDT Financial Advisors is “We pledge to make the complex simple by having a plan designed to fit your life goals using the right investments with straightforward costs.” WHO WE WANT MDT Financial Advisors is seeking candidates for a full-time Receptionish / Entry Level Client Associate position in our Clear Lake area office. The Client Associate plays a critical role in the backstage and front stage functioning of our practice. Administration of client services and interaction with clients and prospects are the main focus of this position. JOB DUTIES & RESPONSIBILITIES: •Answering Incoming Calls to MDT Financial Advisors •Processing request from clients, prospects and other Team Members. •Coordinate and schedule “Strategy and Review” Meetings •Place outgoing “No Contact Calls” to clients. •Develop and maintains written systems of all activities. •Maintain client interaction in firm Contact Management System •Professionally greeting clients when they enter the office. •Process opening new accounts for clients •Internal journals and external ACH. •Monitor social media accounts and provide proactive ideas for improved engagement. •Deploy email blasts utilizing CRM •Work with Compliance to get content approved. •Back up other Associates in other aspects of financial advisory practice. •Letter mailouts and Event Invitations WHAT YOU NEED: •Positive attitude, with exceptional client service demeanor. •Writing and communications skills. •Working knowledge of Word, Excel, Outlook and Windows 10. •Ability to take direction from various individuals. •Great organizing and multi-tasking skills. •Superior ability to communicate professionally, clearly and accurately in both written and verbal communication with clients and business partners. •Demonstrate personal initiative and motivation to succeed. In exchange for your expertise, we offer a hourly wage, bonus potential, Benefits, Simple Retirement Plan plus matching, PTO, paid holidays and a great working environment. The position is based in our very professional Clear Lake-Houston office location. This is your chance to play a key role in the continued success of our company. Our culture is fast-paced, motivational and focused. Only qualified candidates will be contacted. Hourly Pay Range: $18-$22 per hour Please email resume to *********************.