Customer Service Representative Jobs in Springfield, MA

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Customer Service Representative
Client Specialist
Call Center Operator
Call Center Representative
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Call Center Specialist
Bilingual Customer Service
Customer Specialist
Inside Sales Representative
Customer Service Specialist
Account Representative
Marketing Representative
Patient Access Representative
Patient Service Representative
Customer Relations Specialist
  • Client Specialist Key

    Premium Brands Services, LLC 4.3company rating

    Customer Service Representative Job 4 miles from Springfield

    About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Available at least (20) hours per week. Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 01255 Longmeadow, MA-Longmeadow,MA 01106Position Type:Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
    $37k-55k yearly est. 3d ago
  • Patient Representative - Neurology

    Middlesex Health 4.7company rating

    Customer Service Representative Job 38 miles from Springfield

    Highlights Department: MSG Neurology Shift: Shift 4 Work Schedule: Per Diem Assists patients, residents and faculty physicians with all their needs using good judgment throughout the intake, processing and departure of all patients: organize and complete all outlined clerical and reception functions Demonstrates the knowledge and skills necessary to assist the Manager in all related activities to achieve maximum efficiency and effectiveness in the delivery of patient care and service, physician support and Resident education in accordance with appropriate pre-established standards of care. Minimum Qualifications High school graduate. One or two years experience in a physician's office. Typing, computer skills and familiarity with medical terminology. Effective communication skills, interpersonal skills and telephone skills. Comprehensive Benefits Offered Competitive and affordable benefits package Tuition reimbursement Quick commute access from I-84, Route 9 and surrounding areas About Middlesex Health The Smarter Choice for your Career! Come join one of Connecticut's Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.
    $30k-34k yearly est. 12d ago
  • Bilingual Customer Service Representative

    The Nagler Group 4.2company rating

    Customer Service Representative Job 29 miles from Springfield

    Bilingual in English/Spanish 3 days a week onsite 2 days from home Farmington, CT $20/hour Benefits and paid time off - direct hire We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers through various channels, including phone, email, and chat. This role requires strong communication skills and the ability to handle inquiries efficiently while maintaining a positive attitude. The Customer Service Representative will play a crucial role in enhancing customer satisfaction and loyalty. Responsibilities Respond promptly to customer inquiries via phone, email, and chat. Provide accurate information regarding products and services. Handle outbound calling for follow-ups and customer feedback. Perform data entry tasks to maintain customer records in our computerized system. Process cash handling transactions accurately when necessary. Collaborate with sales teams to ensure seamless service delivery. Maintain professionalism and phone etiquette during all interactions. Assist multilingual customers effectively, ensuring clear communication. Resolve customer complaints in a timely manner while ensuring customer satisfaction. Requirements Previous experience in a call center or customer service environment is preferred. Strong computer skills with proficiency in data entry and use of CRM systems. Excellent verbal communication skills in English; bilingual or multilingual abilities are a plus. Ability to work collaboratively within a team setting while also being self-motivated. Familiarity with cash handling procedures is an advantage. Demonstrated ability to maintain composure under pressure and handle difficult situations with professionalism. Strong attention to detail and organizational skills.
    $20 hourly 11d ago
  • Customer Service Representative

    Ray Murray, Inc. 3.5company rating

    Customer Service Representative Job 35 miles from Springfield

    Customer Service Representative Schedule: Monday - Friday, 8:00AM - 5:00PM Founded in 1973, Ray Murray, Inc. is a leading distributor of propane & compressed gas equipment, hearth, heating & outdoor living products. We operate 4 distribution centers east of the Mississippi. Our primary customers are propane marketers, specialty retailers, & trade professionals. We have grown to become one of the largest distributors in our industry through a combination of consistent organic growth and strategic acquisitions. RMI prides ourselves in providing exceptional support through our highly trained team of professionals. Position Summary Looking for an energetic, dependable, customer-oriented representative for order entry, answering customer questions and billing inquiries with the highest degree of courtesy and professionalism to offer complete customer care. As a Customer Service Representative (CSR), you will provide industry-leading customer service to our customers. This is a full-time, in-office position at one of our four office locations: Lee, MA; Bensalem, PA; Flint, MI; or Goldsboro, NC. The ideal candidate must be within commuting distance prior to starting. Key Duties and Responsibilities Answers customer requests or inquiries concerning equipment, products, promotions, and billing with the ability to take full responsibility, from start to finish Provide timely and thorough resolution of all issues raised by customers, as well as documenting all actions and correspondence Make recommendations according to customers' needs on features, accessories, and upgrades Continually maintain working knowledge of all company products and promotions Utilize operational system to process orders and enter customer claims Assisting with Marketing and Warranty functions · Other duties as assigned Job Qualifications and Skills · Relative Customer Service experience required: answering phone calls, communicating with customers, responding to inquiries, taking orders · Excel in communication both verbal and written maintaining strict professionalism in all customer correspondences · Computer literate: Experience with all Microsoft applications (Outlook, Word, Excel, etc.) · Ability to meet the demand of a high-paced operation by handling a high-volume of requests, incidents, and customer inquiries · Experience in the Propane, HVAC or Hearth industries is a plus · Experience with ASW system is a plus · Customer Service, Organization, Problem Solving, Time Management skills · Empathy, Patience, Critical Thinking, Professionalism, Teamwork skills
    $31k-38k yearly est. 5d ago
  • Call Center Specialist

    The Hollister Group 3.8company rating

    Customer Service Representative Job 29 miles from Springfield

    Our client, an auto and home insurance company, is looking to hire a Call Center Specialist on a contract basis. The ideal candidate will thrive in providing outstanding customer service and ensuring a positive experience for every client. Training is provided as well as growth opportunities to support your development. No prior insurance experience is required. Hybrid schedule, 4 days onsite. Pay: $19/hr Responsibilities: • Listen attentively to customers and engage with them in a positive, empathetic manner, ensuring a clear understanding of their needs. • Maintain professionalism and courtesy in all interactions with customers and third parties. • Transfer calls and connect callers to the correct department or person. • Perform additional duties as required. Qualifications: • Bachelor's degree preferred, not required • Strong computer skills and technical proficiency. • High energy and self-motivation to take initiative and follow through. • Ability to collaborate effectively in a team setting. • Outstanding written and verbal communication skills. • Proven ability to manage stressful situations with patience and professionalism. • Capable of handling a high call volume while meeting time standards and maintaining a professional attitude. • Dedicated to ongoing improvement and learning in customer service techniques. Our Commitment to Diversity, Equity & Inclusion The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
    $19 hourly 10d ago
  • Customs Specialist

    Masis Professional Group

    Customer Service Representative Job 10 miles from Springfield

    Do you have experience in logistics and managing the movement of products domestically and internationally? If so we have an excellent temp-to-perm opportunity for you as Customs Specialist (Compliance and Logistics) in East Longmeadow MA! Salary: From $40.00 to $44.00 per hour based on experience Schedule: Monday through Friday, flexible either 8:00am to 5:00pm or 7:00am to 4:00pm or similar What will you do: Handle material expediting including working with Purchasing and Planning, expediting reports to vendors, and related duties. Schedule deliveries, oversee import/export, and handle other requirements specific to selected vendors/clients. Select and bid both domestic and international freight forwarders/carriers/brokers. Track containers, print documents, and update SAP on ETA for each container. Stay up to date on Customs Compliance rules and regulations, changes, tariffs etc. Handle quoting of air freight. Other general compliance and logistics responsibilities as assigned. What is essential for this job: Proven experience in logistics coordination, supply chain or similar role. Understanding, exposure or direct experience in customs compliance is a plus but not required. Strong knowledge of transportation management systems and logistics systems and processes, SAP preferred. Proficient in data analysis tools and software. Excellent communication and interpersonal skills. Bachelor's degree is preferred.
    $40-44 hourly 7d ago
  • Customer Service Representative

    Indotronix International Corporation 4.2company rating

    Customer Service Representative Job 20 miles from Springfield

    Job Title: Call Center Representative Job Type : Contract Shift Timings: First Shift:7:30am - 04:00pm OR 08am - 04:30pm Second Shift: 3:30pm - 11:30pm Job Responsibilities: • Candidate must demonstrate a strong familiarity with computers and basic application familiarity. • Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped elevator passengers. • Excellent communication skills, including speaking, listening and documenting as well as attention to detail and the ability to follow standard processes and procedures is a requirement. • Ability to attain and maintain department performance metrics (such as number of calls per hour, log-in / out times, quality monitoring). • Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours and days off. • Candidate must also be able to work regularly scheduled weekends and holidays. Regular attendance, including the ability to start assigned shift on-time, is mandatory. • Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends and holidays. • Currently work is hybrid, with some days required in office and other can be worked remote. These are based on successful completion of training and achieving acceptable performance.
    $32k-40k yearly est. 11d ago
  • Customer Service Representative

    B&B Communications Group, Inc. 3.8company rating

    Customer Service Representative Job 8 miles from Springfield

    B&B COMMUNICATIONS GROUP, INC is a telecommunications company based in Cornelius, North Carolina. We are dedicated to providing top-notch telecommunications services to our clients. Role Description This is a full-time on-site role for a Customer Service Representative at our location in Westfield, MA. The role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction on a day-to-day basis. Qualifications Customer Service Representatives, Customer Support, and Customer Experience skills Ability to create and maintain customer satisfaction Excellent customer service skills Strong communication and interpersonal skills Problem-solving abilities Experience in telecommunications industry is a plus High school diploma or equivalent
    $32k-40k yearly est. 12d ago
  • Inside Sales/Customer Service Rep

    P&M Sales 4.6company rating

    Customer Service Representative Job 24 miles from Springfield

    P&M Sales is an independent manufacturers representative agency, selling electrical construction products. Role Description This is a full-time hybrid role for an Inside Sales/Customer Service Rep at P&M Sales. The role is located in Hartford, CT, with the possible ability to work from home. The Inside Sales/Customer Service Rep will be responsible for engaging with customers, providing support, ensuring customer satisfaction, and delivering a positive customer experience. Qualifications Customer Service and Computer Skills Required. Customer Satisfaction and Customer Experience skills. Strong communication and interpersonal skills. Ability to multitask and prioritize tasks effectively. Experience in sales or customer service roles. Knowledge of CRM systems is a plus. Knowledge of the electrical construction business is a must.
    $29k-37k yearly est. 6d ago
  • Commercial Insurance Marketing Representative

    Brown & Brown 4.6company rating

    Customer Service Representative Job 31 miles from Springfield

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Brown & Brown is seeking a Commercial Insurance Marketing Representative for its team in Rocky Hill, CT! WHAT YOU'LL DO: Develop strategies to win new business. Disbursement and tracking of submissions to the marketplace. Document all marketing activity in the agency management system by maintaining an up to date marketing summary as well as QTAPs and QRECs. Identify, design, and implement marketing strategies for the Agency, encompassing new products and services, identification and selection of target markets, and tailored/unique coverages. Communicate new opportunities, market trends, and carrier information to all m members of the commercial lines team. Rate new policies and complete applications and other required documentation. Prepare accurate proposals and coordinate the layout of the proposal and presentation with producers/account executives. Prepare invoices, applications and other required documentation to bind accounts. Transition bound accounts to the assigned Commercial Service Representative and Commercial Lines Leader with appropriate communication with Marketing Leader. WHAT YOU'LL NEED: Property & Casualty License 3-5+ years of Commercial Insurance experience in marketing, underwriting or service Proficient knowledge in Microsoft Windows Suite Exceptional verbal and written communication skills Strong interpersonal skills Driven for success with sales aptitude Ability to work independently Ability to daytime travel This position requires routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are a requirement of this position WHAT WE OFFER: Excellent growth and advancement opportunities Discretionary Time Off (DTO) Generous Benefits Package: Health Insurance, Dental Insurance, Vision Insurance, Short & Long Term Insurance, Life Insurance, Accident Insurance, Tuition Reimbursement, 401(k) with Company match, etc. Employee Stock Purchase Plan We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants. Pay Range $75,000.00 - $95,000.00 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. The Power to Be Yourself We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
    $75k-95k yearly 10d ago
  • Customer Service Specialist

    Randstad USA 4.6company rating

    Customer Service Representative Job 42 miles from Springfield

    For over 170 years, our company has been a respected leader in the insurance industry, delivering innovative solutions and exceptional service to businesses and individuals across the nation. Recognized for our strong financial performance, inclusive workplace culture, and unwavering commitment to customer satisfaction, we continue to set the standard for excellence. Here's what you'll be doing: Handles customer and agent inquiries, processes policy changes, explains coverage, resolves billing issues, and may underwrite small business policies for a multi-state commercial insurance portfolio. Responds to customer and agent inquiries via phone, email, and fax, providing policy information, coverage explanations, and resolving billing issues. Processes policy changes, issues Certificates of Insurance, and underwrites small business policies within authority limits. Conducts outbound calls to retain customers, upsell coverage options, and identify cross-sell opportunities. Here's what you'll have: Previous experience in customer service, call centers, data entry, or insurance preferred; strong professional telephone etiquette required. Ability to work in a fast-paced, dynamic environment with proficiency in using computers and standard office equipment. Here's what you'll get: Above market rate of $21.00 per hour Hybrid schedule Great Benefits Friendly coworkers Supportive management invested in your success
    $21 hourly 5d ago
  • Junior Account Representative

    Veracity Solutions Inc. 4.5company rating

    Customer Service Representative Job 24 miles from Springfield

    is based at our West Hartford, CT office. Local applicants are encouraged to apply. At Veracity Solutions, we prioritize growth and innovation. We're looking to add a motivated Junior Account Representative to our team to help strengthen client relationships and drive business expansion in key regions. Role Overview: As a Junior Account Representative, you will be responsible for managing and expanding client accounts within a retail environment. You'll collaborate with our sales and marketing teams to implement strategies, generate new business leads, and meet sales goals. Key Responsibilities: Foster and manage strong relationships with clients in your assigned retail territory. Seek out and pursue new business opportunities to promote retail sales growth. Work with the marketing and sales teams to create and execute effective sales strategies. Monitor and evaluate sales performance, client feedback, and market trends to ensure client satisfaction. Prepare and present daily reports on sales activities. Qualifications: High school diploma or GED required. Bachelor's degree in Business, Marketing, or related field, or equivalent work experience is preferred but not essential. Strong communication and relationship-building skills. Driven, results-focused, with a passion for sales. Excellent organizational and time management abilities. Capable of working independently and within a team in a dynamic environment. Why Join Us: Career advancement opportunities and professional growth. Comprehensive paid training and mentorship. Supportive, team-oriented work culture. Competitive salary and unlimited commission potential. Submit your updated resume through LinkedIn to apply today!
    $26k-33k yearly est. 7d ago
  • Patient Service Representative - Internal Medicine

    Starling Physicians 4.7company rating

    Customer Service Representative Job 15 miles from Springfield

    About Our Company We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, ********************. Job Description We are hiring at Starling Physicians, a VillageMD company! Essential Job functions: Greets visitors, patients, and families in a friendly professional manner and directs them appropriately. Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families. Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette. Informs patients of delay in physician schedules, assists with patient comfort while delayed. Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule. Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections. Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers. Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report. Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows. Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations. Completes referrals according to departmental guidelines and properly enters into the appropriate system. Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly. General Job functions: Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings. Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations. Demonstrates the ability to adequately follow downtime procedures. Other job duties as required. Education, Certification, Computer and Training Requirements: High School Graduate or GED required. Associate Degree preferred. Heartsaver within 30 days of hire. Previous PSR experience preferred. Ability to communicate in English, both orally and in writing. Must have excellent customer service skills. Must have the ability to organize and perform multiple tasks in a timely manner. Knowledge of medical office and terminology preferred. Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred. Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred. Travel: Ability to commute to satellite offices as needed. #BeBIG About Our Commitment Total Rewards at VillageMD Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan. Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. Safety Disclaimer Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, ************************************* or file a complaint at ***************************************
    $32k-36k yearly est. 15d ago
  • Inside Sales Representative

    Rivercity Insurance & Financial Services 4.1company rating

    Customer Service Representative Job 34 miles from Springfield

    Position Overview: Are you ready to ignite your career in sales with passion and professionalism? We are on the hunt for a dynamic and motivated Outside Sales Representative to join our vibrant team and propel the growth of our life insurance products. As a key player in our sales force, you will forge strong client relationships, uncover customer needs, and offer tailored life insurance solutions. This thrilling role lets you work independently, meet potential clients in various settings, and hit your sales targets in a rewarding and supportive environment. Key Responsibilities: Prospecting and Lead Generation: Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting. Client Consultation: Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions. Sales Presentation: Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products. Tailor presentations to address specific client concerns and preferences. Relationship Management: Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention. Market Research: Stay abreast of industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information. Sales Reporting: Keep precise and up-to-date records of sales activities, client interactions, and progress toward sales targets. Prepare regular reports for management review. Compliance: Ensure all sales activities adhere to regulatory requirements and company policies, maintaining confidentiality of client information and upholding ethical standards. Qualifications: Proven experience in sales, preferably within the insurance or financial services industry. Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients. Outstanding presentation and negotiation skills. Self-motivated with a results-driven mindset and the ability to work independently. Willingness to travel within the assigned territory and manage a flexible schedule. Valid driver's license and reliable transportation. High school diploma or equivalent; a bachelor's degree in business, finance, or a related field is a plus. Life insurance license or the ability to obtain one (we will assist you in acquiring your license if you are not currently licensed). Benefits: Competitive compensation with the most attractive commission and bonus structure in the industry. Comprehensive training and continuous professional development. A supportive team environment with access to seasoned mentors. Opportunities for career advancement within the company. Compensation: Range is based on the average rep in current markets. Bonuses are performance-based and paid every month on the 15th. Residuals are paid on the anniversary date of the client's sale.
    $35k-52k yearly est. 3d ago
  • Patient Registration Representative

    Pride Health 4.3company rating

    Customer Service Representative Job 42 miles from Springfield

    Patient Registrar Pride Health is hiring a Patient Registrar for one of its clients in Massachusetts. This is a 3-month contract with the possibility of an extension with competitive pay and benefits. Length of assignment - 3 months (Possibility of an extension) Pay range - $20 - $23.50 per hour. Shift - 32 HPW. Day 4x8-Hour (07:00 - 15:30). Must be able to work every other weekend and holiday. Job Summary Excellent customer service skills and knowledge, i.e., service recovery. Accurately collects and enters all patient demographic and financial information for all registration types. This includes obtaining signatures, scanning all documents (ROB's, ID's, etc.), obtaining ABN's/IMM's when applicable, and collection of patient financial responsibility. Routinely uses reference material necessary to ensure proper course of action. Seek guidance when appropriate. Staff members follow downtime procedures as established. Staff routinely and proactively work on downtime work. This includes but is not limited to DL's, Insurance Management desktop, renaming faxed orders, cleanup of old/used orders, ensuring work and patient waiting areas are neat and presentable. Demonstrates understanding of their role in Press Ganey/HCAHPS scores. Focuses on their contribution positively influencing patients' experience and likelihood to recommend. Process pre-registrations for all appointment types and locations, excluding ER. Answers phone and returns voicemails timely. When uncertain, or when unusual situations occur, you seek guidance from the department manager. Never make impulsive or hasty decisions. Understands that everyone is a customer and demonstrates such by establishing good relationships with patients, visitors, ancillary departments, and physician office personnel. Staff members use all the eligibility resources available to verify the correct insurance is listed in the account. Works well within the team environment and maintains open communication with co-workers. This includes meal breaks, shift change, etc. Demonstrates ability to accurately identify and estimate patient financial liability (copayments, deductibles, coinsurances, deposits, etc.) Along with active collections, receipts, post, and reconcile cash. Consistently meets/exceeds Quality Review scores of 80%, 9 out of 12 months of the year. Requirements High School Diploma or Equivalency. Candidates must have at least 1 year of patient registration related experience. EPIC experience is highly preferred. Medi-Tech experience is preferred, Benefits Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. Equal Opportunity Employer As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
    $20-23.5 hourly 6d ago
  • PT Customer Service $18.50/hr Paid Weekly

    Trego-Dugan Aviation Inc. 4.0company rating

    Customer Service Representative Job 13 miles from Springfield

    We are hiring Customer Service Agents at Bradley International Airport! Paid Time Off Must have a valid driver's license Must pass a 10-year background check and pre-employment drug test Passenger Service Agent General Purpose of Job: This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required. Essential Duties and Responsibilities: Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate Ensures FAA, Airline, and airport regulations are followed Enforces safety/security measures and protects sensitive zones Assists Customers with special needs, i.e., Customers who need assistance in boarding Brings Wheelchair passengers from ticket counter to gates and gates to baggage service Excellent communication skills Able to read and write English; bilingual skills a plus Ability to work efficiently under time constraints Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays Must be well groomed and physically fit Completely clean and search an aircraft Other duties as assigned Must pass a ten (10) year background check and pre-employment drug test Must have authorization to work in the U.S. as defined in the Immigration Act of 1986 Able to attend required training Physical Demands : Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position. Work Environment: Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.
    $54k-94k yearly est. 9d ago
  • Customer Relations Specialist

    OPC Pest Service 4.1company rating

    Customer Service Representative Job 40 miles from Springfield

    Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment. You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back. With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Ready to start a career with staying power? Apply now! ************ youtube. com/watch?app=desktop&v=c8sA3tJt-MU&feature=youtu. be Responsibilities As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. You will… Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results Reschedule unserviced accounts within 24 hours Participate in quality assurance processes, programs, and initiatives Safeguards customer's privacy and other proprietary information What type of benefits will you receive? Pay of USD $20. 00 to $22. 00 hourly Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program Why should you choose Orkin? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers The Pest Management Industry is growing - and is a recession resistant line of business You have a service-oriented mindset that leads you to build loyalty and trust with clients You hold yourself responsible to commitments You value being part of a team You want to join a company that supports the community Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests? Qualifications What do you need to be successful? Previous experience in Customer Service or Sales preferred High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Strong attention to detail and follow through Demonstrated ability to prioritize tasks and manage time efficiently We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws. What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What do you need to be successful? Previous experience in Customer Service or Sales preferred High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Strong attention to detail and follow through Demonstrated ability to prioritize tasks and manage time efficiently We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws. What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. You will… Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results Reschedule unserviced accounts within 24 hours Participate in quality assurance processes, programs, and initiatives Safeguards customer's privacy and other proprietary information What type of benefits will you receive? Pay of USD $20. 00 to $22. 00 hourly Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program Why should you choose Orkin? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers The Pest Management Industry is growing - and is a recession resistant line of business You have a service-oriented mindset that leads you to build loyalty and trust with clients You hold yourself responsible to commitments You value being part of a team You want to join a company that supports the community Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests?
    $41k-49k yearly est. 6d ago
  • Call Center Representative

    Telecommunications and Technology 3.7company rating

    Customer Service Representative Job 28 miles from Springfield

    Join our dynamic team at Axe Elite, where we prioritize people over profits and uphold the highest standards of character and integrity. At Axe Elite, we believe that success is not only measured by financial gains but by the positive impact we make on individuals and communities. Our unique company culture prioritizes the well-being and development of our people while striving for outstanding customer service and ethical business practices. Our vibrant culture fosters collaboration, growth, and personal development, ensuring that every member of our team thrives professionally and personally. Benefits: Equal opportunity of reaching high-level positions within the company Mentorship and coaching Weekly pay No experience required No cap on income Monthly and yearly recognitions High Ticket Commission Sales Daily, Weekly, and monthly bonuses Car bonus Responsibilities and Duties Contact business owners and consult them on their technology needs Maintain knowledge about product information and promotions Manage client relationships Perform at the highest level Communicate with clients via phone and email Full Time Position Monday-Friday Compensation: $2,600.00 per month
    $2.6k monthly 60d+ ago
  • Rink Operator | Part-Time | Mullins Center (UMass-Amherst)

    Oak View Group 3.9company rating

    Customer Service Representative Job 18 miles from Springfield

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview Rink Operator will operate ice resurfacing machines, perform janitorial taks during events booked at the Mullins Center Community Ice Rink and Arena. This role will pay an hourly wage of $17. Benefits for PT roles: 401(k) savings plan and 401(k) matching. This position will remain open until April 11, 2025. Responsibilities Reports to Ice Rink Director, Ice Rink Supervisor (scheduling) and Ice Rink Operations Supervisor (Technical and Operational) Responsible for maintaining a quality Ice Sheet during events in a punctual manner Responsible for opening and closing the Rink on time and according to schedule Perform housekeeping and light janitorial duties, responsibilities include keeping area around ice sheet and locker rooms clean and orderly Deal knowledgably, pleasantly and professionally with the general public in person, develop a thorough knowledge and understanding of the Ice Rink including schedule, prices, procedures, and programs offered Operate Ice Resurfacer and other equipment in a careful and safe manner Support all safety rules and be aware of patrons at all times to maintain a safe experience Acts as a representative for the Mullins Community Ice Rink to the general public, must deal knowledgably, pleasantly and professionally with patrons at all times Works also as Skate Room Attendant, Skate Guard or Cashier as assigned by Rink management All other duties as assigned by supervisors or management Must be punctual and organized, must be able to follow procedures Must have the ability to work without supervision and handle time-sensitive, stressful situations in a calm manner Experience with cash register and cash handling a plus Skating experience a plus Will be trained to sharpen skates Qualifications High School Diploma/GED Previous experience in ice rinks or operating heavy machinery a plus, not required Must be able to work flexible shift/schedule including weekends, nights, and holidays Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
    $17 hourly 57d ago
  • Client Specialist Key- Holden, MA

    Premium Brands Services, LLC 4.3company rating

    Customer Service Representative Job 41 miles from Springfield

    About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Available at least (20) hours per week. Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00324 Holden, MA-Holden,MA 01520Position Type:Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
    $37k-54k yearly est. 1d ago

Learn More About Customer Service Representative Jobs

How much does a Customer Service Representative earn in Springfield, MA?

The average customer service representative in Springfield, MA earns between $28,000 and $46,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average Customer Service Representative Salary In Springfield, MA

$36,000

What are the biggest employers of Customer Service Representatives in Springfield, MA?

The biggest employers of Customer Service Representatives in Springfield, MA are:
  1. Domino's Pizza
  2. U-Haul
  3. Planet Fitness
  4. Domino's Franchise
  5. Balise Auto
  6. UFP Technologies
  7. Family Dollar
  8. Mfg.com
  9. EDSI
  10. OMNOVA Solutions
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