Customer Service Representative Jobs in Shorewood, IL

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  • Bilingual Office Professional (OP)-St. Charles

    Northwestern Illinois Association 3.8company rating

    Customer Service Representative Job 28 miles from Shorewood

    Northwestern Illinois Association (NIA) is a regional governmental agency that provides special education support to 68 school districts across Northwestern Illinois. Our mission is to partner with schools to meet the unique needs of students, and we empower our team with professional growth opportunities, comprehensive benefits, and a values-driven culture. TheBilingual OPworks 250 days per year for 7.5 hours daily and earns$17.42 - $28.57 per hour, depending on experience. A Bilingual OP is a full-time position created and governed by the NIA Policies and Rules and Regulations and under the direct supervision of the Regional Director and the Department Operations Executive.The Bilingual Office Professional performs task-oriented clerical work in an NIA office, providing assistance to administrators, staff, students, and parents. Bilingual Office Professionals must be fluent in Spanish.Office Professionals contribute to the effective operation of NIA offices and business interests, exercising initiative, confidentiality and discretion. Bilingual OP Job Duties Provide Spanish interpretation as needed. Ensure compliance with board policies and NIA Standards. Interact professionally with stakeholders and provide accurate policy information. Prepare reports, maintain records, and coordinate schedules. Support administrators with office operations and clerical tasks. Manage records and handle confidential information with discretion. Ensure smooth department operations. Demonstrate strong: Communication and interpersonal skills Organization and multitasking abilities Customer service skills Proficiency in: Spanish (verbal and written) Office software (Excel, Word, Google Suite, Outlook) Adapting to new technologies Ability to: Work independently and refine processes Multitask efficiently Travel and work flexible hours as needed Bilingual OP Benefits: Group Medical, Dental, Vision, and Life Insurance: Available for employees working 0.75 FTE or more, with PPO and HSA options. Defined-Benefit Pension Plans: As a local governmental agency, NIA employees who are eligible participate in the Illinois Municipal Retirement Fund (IMRF), providing a stable, defined-benefit pension that ensures financial security in retirement. Learn more about IMRFat(********************* Additional Retirement Savings Options:NIA also offers access to 403(b) and 457 retirement savings plans. These are optional, employee-funded plans that provide additional opportunities for tax-advantaged savings, helping you build a more robust retirement strategy. Paid Personal Leave and Sick Leave: Based on the number of days worked. Telemedicine: Access to 1800 MD telemedicine services at no cost. Summer Work Opportunities: Opportunities to pick up additional summer work and earn extra pay. Summers Off with Year-Round Pay Expert Feedback and Evaluation: Receive guidance and evaluation from leaders who understand your expertise Ready Access to Equipment and Testing Materials Ongoing Professional Development: Enhance your knowledge and skills for school-based services Collaborative Environment: Engage in monthly meetings, roundtable discussions, and collaboration time with colleagues Regular 1:1 Check-Ins: Stay connected with your leaders through regular check-ins and team meetings Mission-Driven: We are deeply committed to partnering with schools to meet the unique needs of students, making a real difference in their lives every day. Leadership in Education: Serving 68 school districts across Northern Illinois, NIA is recognized as a leader in providing exceptional special education support. Innovation: We continuously improve our services and embrace new technologies to enhance education and meet the evolving needs of our students. Employee-Focused: We invest in your growth with professional development opportunities, a supportive work environment, and recognition of your contributions. Quality of Life: Live and work in Northern Illinois, known for its beautiful landscapes, vibrant communities, and easy access to Chicago. Education 1. High School Diploma required 2. Additional relevant education will be considered Experience 1. Relevant training and/or related job experience will be considered Compensation details: 17.42-28.57 Hourly Wage PI2e03f46d5352-29***********3
    $17.4-28.6 hourly 4d ago
  • A&D Representative

    Humanscale 4.2company rating

    Customer Service Representative Job 36 miles from Shorewood

    Humanscale offers our A&D Representative the opportunity to leverage existing and build new relationships with the A&D community in their region. Our award-winning products change the way people think about work - This is more than a sales job. Humanscale focuses on innovation, sustainability and great design, allowing our reps to promote premier products that improve human health, support movement and change lives. Essential Functions Identify project activity at the design firm level early on in the design process Communicate project activity in team strategy sessions to ensure appropriate design firm involvement Drive product specifications through A&D firms and manage until the order is secured Train designers on ergonomic workplace solutions for their projects Attend and coordinate industry events and seminars to build the Humanscale brand Maintain a strong understanding of all Humanscale products Present CEUs/product presentations to design firms to ensure we are relevant and top of mind Effectively partner with other Humanscale sales channels to meet and exceed individual and team sales goals Coordinate design events in the local showroom and entertain clients Build the brand and win the hearts & minds of the local design community Qualifications Degree or related experience in interior design Strong communication skills with the ability to build great relationships Sparkling presentation skills Positive, solutions-based perspective Outside sales experience strongly preferred, but not required Benefits Competitive base plus commission Monthly auto allowance Cell phone allowance, laptop, etc. Medical Benefits (Medical, Dental, Vision) HSA, Medical FSA, Limited FSA, Dependent Care FSA, Commuter Benefits Medical Discounts Ancillary Benefits Accident, Critical Illness, Hospital Insurance Basic Life and AD&D, Voluntary, Spouse, and Child Life Insurance Health Advocates EAP, Complementary Life and Short-Term Disability Pet Insurance Employee Discount Programs 401k with Employer matching (Pre-Tax and Roth) 100% Vested Paid time off (including 15 PTO days and ~10 holidays) Maternity PTO Expense Budget Humanscale University sales training Company Overview Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 26 Humanscale products certified as having a Net Positive impact on the environment. Our award-winning office products - seating, sit/stand desks, technology support and lighting - have led the industry in performance and simplicity for 40 years. Humanscale is an Equal Opportunity Employer (Disabled/Veteran)
    $40k-51k yearly est. 32d ago
  • Insurance Regional Marketing Representative

    Tokio Marine Highland 4.5company rating

    Customer Service Representative Job 36 miles from Shorewood

    Tokio Marine Highland is looking for a Regional Marketing Representative to support our Business Development initiatives. The person in this role will be responsible for the execution of the company's marketing plan by selling insurance products to new and existing business and distribution partners. This is a full-time position and based out of Chicago, Illinois and will require travel to other locations in the Midwest region. Responsibilities Building and maintaining current and prospective customer relationships. Strategizing, creating and implementing marketing campaigns that support business development and company growth objectives. Participate in regional conferences and industry events to elevate brand and product awareness. Provide market insights to ensure customer retention and the continued competitiveness of our products. Work with creatives on the marketing and communications team to ensure completion of digital marketing campaigns and development of product promotional materials and company collateral. Work closely with divisions to better define distribution strategy, target more diverse set of partners and identify opportunities by product and service across all distribution channels. Utilizing company's CRM, track and monitor effectiveness of efforts and pipeline of business opportunities. Work with divisions to develop success metrics for products and solutions implemented and course corrective action plans as needed. Understand existing TMH product specific facets which impact market attractiveness. Collaborate with TMH Data Team to enhance reporting capabilities and resources available to leverage and grow TMH business partnerships. Business travel required approx. 7-10 days of month to support product territory. Qualifications 3 -5+ years of experience in an insurance sales or marketing position. Bachelor's degree preferred or equivalent years of industry experience. A strong understanding of marketing strategies, techniques and best practices. Ability to build relationships, grow and leverage relationships that translate into meaningful and mutually beneficial results. Strong client-facing skills with a track record of advising and influencing decision-makers. Excellent client management skills, able to manage an existing book and deliver on our client promise while generating new business and clients. Possesses strong oral and written communication and negotiation skills. Organizational, interpersonal, and project management skills with an ability to multi-task and prioritize workload with attention to detail. The salary range for this position is $75,000 - $120,000. The final offer will thoughtfully consider the candidate's experience, skillset, and location. About Tokio Marine Highland Tokio Marine Highland Insurance Services (TMH) is a leading property and casualty underwriting agency. We offer a broad suite of tailored specialty risk management solutions, including private flood, fine art and lender-placed products. At TMH, it's all about our clients. Nationwide, our customers rely on our trusted, industry-leading coverages, supported by compliance expertise, superior claims management and the highest caliber of service. Founded in 1962, TMH is a wholly owned company of Tokio Marine Kiln, one of the largest carriers in the Lloyd's of London insurance market and a member of the Tokio Marine Group. TMH has operating centers in Chicago, Il, Frisco, Texas, Miami, Fla., South Pasadena, Calif and Irvine, Calif. If you're looking to advance your career, TMH is the perfect professional home. At TMH, you'll have a chance to innovate with the world's leading businesses, put your expertise into action on major projects, and work on game-changing initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. Tokio Marine Highland, LLC (TMH) is an Equal Opportunity Employer. TMH's success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, color, sex, national origin, sexual orientation, gender identity and/or expression, disability, veteran status, or any characteristic protected by law. As a company, we adhere to and promote equal employment opportunities for all. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is TMH's policy to provide reasonable accommodation when requested by qualified individuals with disabilities during the recruitment process, unless such accommodation would cause an undue hardship. To make an accommodation request, please contact *****************************.
    $75k-120k yearly 12d ago
  • Customer Service Sales Representative

    Allstate Insurance: Maribel Marron 4.6company rating

    Customer Service Representative Job 36 miles from Shorewood

    Allstate Insurance: Maribel Marron is an insurance agency based out of 3101 W ARMITAGE AVE, Chicago, Illinois, United States. Role Description This is a full-time or part time on-site role for a Customer Service Sales Representative at Allstate Insurance: Maribel Marron in Chicago, IL. The Customer Service Sales Representative will be responsible for sales support, handling customer inquiries, resolving issues, providing product information, and processing transactions. Qualifications Customer service skills, Sales skills, and Communication skills Proficiency in handling customer inquiries and resolving issues Ability to provide product information and process transactions Attention to detail and organizational skills Strong computer skills and familiarity with CRM systems Ability to work in a fast-paced retail environment Previous experience in sales or customer service is a plus High school diploma or equivalent required Experience with Allstate preferred but not required
    $36k-40k yearly est. 32d ago
  • Customer Sales Representative Logistics

    Logitalent

    Customer Service Representative Job 36 miles from Shorewood

    Looking for carrier or customer sales reps with 1 or more years of experience who are looking to join an up and coming customer sales team in the 3PL space.
    $32k-45k yearly est. 28d ago
  • Customer Relationship Management Specialist

    Engtal

    Customer Service Representative Job 39 miles from Shorewood

    Our client, a dynamic and growing RIA firm, seeks a versatile IT/CRM/Project Manager to drive technology initiatives and streamline operations. This role is crucial in managing CRM systems, overseeing IT projects, and ensuring efficient project delivery within a fast-paced environment. Responsibilities: CRM Management: Administer and optimize the company's CRM system (e.g., Tamarac, Dynamics365, Redtail), ensuring data integrity and user adoption. Develop and implement CRM workflows, reports, and dashboards to support sales, marketing, and client service teams. Provide user training and support for the CRM system. Identify and mitigate project risks and issues, ensuring timely and successful project delivery. General IT Support: Provide first-line and second-line IT support to end-users, troubleshooting hardware and software issues. Manage IT inventory and ensure proper maintenance of IT equipment. Assist in developing and implementing IT policies and procedures. Stakeholder Communication: Act as a liaison between IT and business stakeholders, ensuring clear communication and alignment. Provide regular project updates and reports to management. Work with compliance teams to ensure all IT practices are within regulatory guidelines.
    $41k-72k yearly est. 15d ago
  • Customer Sales Representative

    Deploy Solutions Group 3.9company rating

    Customer Service Representative Job 36 miles from Shorewood

    About this Role As Customer Sales Representative, you will be focused on supporting the existing customer sales team, while also driving incremental business by expanding the Deploy client base. In this role, you will be responsible for generating lead lists, vetting new leads, and driving new business by executing sales efforts to meet or exceed predetermined sales targets. As Customer Sales Representative, you will make a positive impact by developing your book of business while identifying ways to add value to our existing client base and supporting those around you. . This position requires baseline knowledge of transportation market trends and relationship building. This role will require cross-functional engagement with various internal departments (carrier sales, operations, and management team) as well as external customer facing responsibilities. Additionally, this role will require a high volume of phone calls and e-mails daily. About the Team Customer Sales is a key department within the organization focused on developing new relationships and driving top-line revenue and profitability. We believe that servicing our customers is the lifeblood of our company and what differentiates us from the competition. We are currently looking for candidates who share our vision and passion for success through hard work and results. We value each member of the team and prioritize building and cultivating a fun yet results driven company culture. Ideal Candidate - Skills and Qualifications Bachelor's/4-year Degree (strongly preferred) 1-3 years of sales experience. Sales experience in logistics (preferred) Professional, prompt, and polished written and verbal communication skills Proficiency in negotiation and problem solving Strong interpersonal and relationship building skills Ability to identify and resolve problems independently and with sound judgement Ability to consistently demonstrate accuracy, thoroughness, and dependability in a fast-paced environment Persistent work ethic and self-motivation Ability to thrive in a start-up environment Ability to achieve goals independently and in a team environment Bilingual in English and Spanish (preferred) What we have to offer Competitive base salary and commission structure plus an aggressive bonus plan Full health benefits and 401k matching Energetic, fun, and friendly work environment Limitless growth potential Casual dress code Open door policy- strong engagement and connectivity with company leadership About Deploy Solutions Group Deploy Solutions was formed in the heart of Chicago by industry experts and market specialists with one goal in mind; to create an improved customer experience through high touch service. Specialized in hauling fresh produce, Deploy Solutions Group has developed detailed processes and proprietary tools to ensure an elevated customer experience and on-time deliveries. We offer the opportunity to expand your skill set by learning under industry experts while helping to build and develop a fast-growing start-up. We are on the hunt for individuals who are highly organized, quick learners, strong leaders, and seamless multi-taskers. Don't just take any job, build your professional career right here at Deploy Solutions Group. Deploy Solutions Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.
    $36k-49k yearly est. 29d ago
  • Client Success Associate

    Becker's Healthcare 3.0company rating

    Customer Service Representative Job 36 miles from Shorewood

    Client Success Associate - Hybrid (Chicago, IL) At Becker's Healthcare, we are committed to delivering trusted news and insights to healthcare executives and clinicians every day. As a rapidly growing multimedia and events firm, we bring the healthcare industry together through cutting-edge digital content and immersive live and virtual event experiences. We're expanding and looking for a driven, resourceful, and customer-obsessed professional to ensure our healthcare partners/clients achieve outstanding results through our media and event platforms. As a Client Success Associate, you'll play a vital role in supporting and engaging with our partners, ensuring they maximize their experience with our portfolio of offerings. If you're gritty, independent, and take pride in delivering white-glove service, this is your opportunity to grow with a dynamic, fast-growing organization! Key Responsibilities: Client Management & Execution ● Own the execution of multimedia campaigns across hundreds of healthcare industry clients. ● Deliver exceptional client service, ensuring seamless campaign execution and strong relationship management. ● Analyze and report on campaign performance, metrics, and KPIs to optimize outcomes. ● Maintain an understanding of client goals and align our offerings to drive success. ● Build relationships with multiple decision-makers to enhance long-term client partnerships. ● Maintain a one-hour response time for client communication. Client Retention & Growth ● Hit monthly execution goals and year-over-year retention targets through strategic relationship-building and upselling. ● Achieve client retention and revenue growth by identifying expansion opportunities. ● Drive upselling and cross-selling efforts, working closely with the sales team to connect execution insights to new opportunities. ● Implement feedback from clients to continuously improve their experience. Insights & Market Intelligence ● Use data-driven insights to inform strategies and identify opportunities for improvement. ● Share wins, obstacles, and execution best practices within the team. ● Stay curious about competitors, market trends, and client needs to enhance our approach. What Success Looks Like in This Role: ● Meets or exceeds monthly execution goals, demonstrating urgency, problem-solving, and proactive thinking with clients. ● Meets or exceeds retention targets, showing a growth mindset and data-driven approach. ● Builds deep, lasting client relationships, leading to high retention and expansion rates. ● Clients consistently provide positive feedback on service, execution, and partnership value. Qualifications: Bachelor's degree in a relevant field. 1-2 years of proven success in client success, sales, or a related role. Strong academic background and demonstrated work ethic in both college and high school. Highly detail-oriented, independent, and goal-driven, with an ability to thrive in a fast-paced environment. Passionate about delivering great client experiences and achieving measurable results. We'd love to hear from you if… You're highly driven and ambitious with team first approach Proven ability to work under pressure and manage multiple priorities Results-oriented mindset with strong attention to detail Ability to make quick decisions in fast-paced environments You possess a strong work ethic with desire to advance and take on greater responsibilities. Benefits: Health Insurance Vision Insurance Dental Insurance 401k Generous PTO Paternal Leave Long-term Disability Insurance (LTD) Employee Assistance Program (EAP)
    $51k-83k yearly est. 31d ago
  • Inside Sales Representative

    Total Quality Logistics 4.0company rating

    Customer Service Representative Job 28 miles from Shorewood

    About the role: TQL is seeking motivated, high performing individuals to join our award-winning team. This is more than just a sales position; you'll establish relationships and leverage your negotiation skills to secure deals for freight transportation while managing customer shipments from pickup to delivery. No prior experience is necessary; our best in-class paid freight broker training and mentorship program will teach you everything you need to know about sales, logistics and supply chain management. Top applicants will thrive in a fast-paced environment, have a strong work ethic and a drive to succeed. This is a great opportunity to build a successful career with an industry leader that offers an unmatched company culture, comprehensive benefits and significant opportunities for advancement. What's in it for you: $45,000 minimum salary with uncapped commission Average Year 2 - 3 earnings: $57,700 - $83,200 Want to know what the top 20% earn? Ask your recruiter Health, dental and vision coverage with plan options 401(k) with company match Optional paid relocation to offices in the Greater Cincinnati area with TQL's Fast Track Sales Program Outstanding career growth potential with a structured leadership track Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Large Employers (2022) What you'll do: Spend 26 weeks partnered with a successful freight broker to learn the business inside and out Make calls and establish relationships to build your client base Close new and existing customers Negotiate prices with customers and carriers Manage daily shipments and resolve issues to ensure timely pickup and delivery Provide proactive and honest communication, internally and externally What you need: Availability to work full-time, 100% in-office Determination to outwork anyone Strong negotiation skills with the professionalism to handle conflict Entrepreneurial mindset with a passion for exceptional customer service College degree preferred Military veterans encouraged to apply Where you'll be: 700 Butterfield Road, Suite 250, Lombard, IL 60148
    $57.7k-83.2k yearly 12d ago
  • Architectural and Design Specification Rep - Interiors

    Parksite 3.9company rating

    Customer Service Representative Job 20 miles from Shorewood

    Building Solutions Specialist - Interiors Architectural Specification Representative Regular Full Time Full-Time Chicago suburbs Join our team as a Building Solutions Specialist, an essential member of the Demand Creation team. Collaborate closely with a group of skilled professionals dedicated to providing top-tier industry and interior product expertise to Residential and Commercial Designers, Contractors and Builders. You will play a key role in our growth initiative. Your responsibility will be to recognize and capitalize on new business possibilities within your designated territory. Your interaction with accounts will be essential in product training and securing specifications, contributing to the advancement of our company's products demand and leads. Essential Duties and Responsibilities include but are not limited to the following statements: Foster and cultivate strong relationships with key industry connections, extending to all downstream customers involved in demand creation. Increase business volume with all accounts in the territory to include some national accounts. Provide continuous expertise and education to your account base through regular calls, visits, and active participation in pivotal industry organizations Ensures all merchandising and promotions are implemented including new product introductions and launches. Become the go-to expert offering product solutions and applications. Share your knowledge by educating and training customer staff and trades on product capabilities Take the lead in organizing and conducting engaging continuing education seminars for all product lines. Your goal: equipping clients with the latest knowledge and insights. Conduct comprehensive research to pinpoint pertinent projects, influential stakeholders, and decision-makers. Your goal: elevating specification frequency and generating prime leads from their customer base. Work hand in hand with Outside Sales Reps/Managers and Transactional Reps to synchronize product sales strategies Ability to develop proficiency on multiple products and stay current on trends. Pre-call planning: Skillfully navigate the CRM (Salesforce) database, extracting key details for ongoing and upcoming projects and opportunities. Use the CRM (Salesforce) software to effectively managing opportunity pipeline, log activities, keep all records up to date and following the established processes and guidelines. Experience: 5+ years of experience in the Architecture, Design, or Construction industry preferred Systems: Proficiency in Microsoft Suites/Teams and Salesforce Travel Requirements: Daily travel throughout the assigned territory as designated by the Manager Physical Requirements: Ability to lift up to 25 pounds for sample delivery License: Must possess a valid driver's license.
    $33k-43k yearly est. 28d ago
  • Customer Service Representative

    Insight Global

    Customer Service Representative Job 39 miles from Shorewood

    Part Sales Representative Must Haves: 3+ years of experience with high volume customer service emails background working with purchase orders (PO's) Completed Associates or Bachelors degree Automotive, factory automation, or manufacturing industry Well-spoken, professional, and strong with customer service interaction Responsibilities: A leading supplier of automation for manufacturing is looking for a Customer Service Representative to work within the Spare Parts group. The customer service representative in this position will be fielding calls and emails along with processing quotes and order or doing data entry in the company's internal ERP system.
    $29k-38k yearly est. 5d ago
  • Customer Service Representative

    MDC Interior Solutions 3.9company rating

    Customer Service Representative Job 29 miles from Shorewood

    Customer Care Representative MDC Interior Solutions is a leading wallcovering and design solutions company headquartered in Glendale Heights, IL. It is one of the largest sources for commercial products and finishes in our industry. Today, a proven leader in commercial design, the company provides a broad array of products that have contributed to the company's success over the last 50 years. MDC's portfolio includes Type II wallcoverings, a digital graphics studio, robust acoustical offerings, hand-crafted and specialty wall designs, and dry-erase coatings to name a few. Known for its ability to produce solutions that meet customers' needs, MDC has earned a reputation for innovative products, value and service. The company's product portfolio and knowledgeable sales team position MDC as the “Single Source, Total Solution” within the commercial design industry. MDC has more than 65 outside sales representatives, as well as additional sales support, reporting to four regional offices. The company's sales efforts extend further through a worldwide distribution network. A staff of approximately 70 associates are in MDC's corporate headquarters. About the position: A Customer Service Representative will work in a high-volume call center, Full Time, M-F. The department runs from 7:30 AM to 5:30 PM. You will have a shift assigned; however, the candidate should be available to cover other shifts as needed. Salary is based on experience. Full benefits are extended to all employees. Summary: Answers phones, emails and faxes in a fast-paced environment. Responds to customer inquiries related to order status, pricing, inventory availability, sampling, shipping, freight estimates, deliveries, and backorders. Projects a professional company image through telephone interaction. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Call center - Answers telephones and responds to customer requests by entering orders, pricing or sampling or inventory information • Provides pricing and delivery information, also processes incoming orders via email & fax • Provides customer and sales reps with product and service information and support. • Web chat for technical questions, general information, quotes and sample requests. • When required up sells product and/or accessories • Stock checks on vendor web portals. • Accurate and timely follow through on pending issues not immediately resolved. • Research shipment inquires, billing, payments, and order tracking. • Serves as liaison between the customer, various departments and sales team in the field. Competency: To perform the job successfully, an individual should demonstrate the following competencies: Organized, prioritize, self -motivated, quick learning ability, common sense, typing skills of 30 WPM, reading, writing and math skills. Efficient, friendly, and courteous demeanor. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs for service and assistance; fulfills commitments. Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions. Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Treats customers and co-workers with respect, inspires trust, integrity and good work ethics. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information such as safety rules, operating, installation or procedure manuals. Organizational & Adaptability - Follows policies and procedures. Adapts to changes in the work environment; Manages competing demands and takes responsibility for own actions; Uses time efficiently and can change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Quality & Quantity - Meets productivity standards; Completes correct work in timely manner; Strives to increase productivity; Works quickly. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associate degree (A.A.) or equivalent from two-year College or technical school; or two plus years of customer care / call center related experience. Math Ability Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office suite software and ability to learn company's systems. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may occasionally lift and /or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. Want more information about MCD? Check us out at *************** EOE/M/F / Vet/ Disabled
    $30k-38k yearly est. 17d ago
  • Inside Sales Representative

    Sterling Engineering

    Customer Service Representative Job 18 miles from Shorewood

    Title: Inside Sales Representative Hire Type: Contract to Hire Salary: $50K-55k/yr. We have a new Inside Sales Representative opportunity in near A, IL with a leading material handling solutions manufacturer. This is a great opportunity to work with a client who loves to promote from within and have a great culture! Responsibilities: Efficiently follow up on open quotes Spearhead lead generation efforts through strategic cold-calling and database utilization. Lead the inside sales process from inception to closure, consistently meeting or exceeding sales quotas. Effectively utilize the company ERP system to generate accurate quotes and present compelling products to customers. Proactively address customer inquiries post-quote, ensuring satisfaction and fostering additional sales opportunities Foster collaborative relationships with internal departments to streamline processes and enhance overall sales efficiency. Requirements: Demonstrated track record of success in meeting and exceeding business development goals within a sales environment. Proficiency in social media engagement and adeptness in cold-calling techniques. Strong competitive spirit coupled with exceptional communication and interpersonal skills. Driven by ambition and a relentless commitment to achieving sales targets. Proficiency in Microsoft Office suite; experience with Salesforce.com or other CRM is preferred.
    $50k-55k yearly 29d ago
  • Inside Sales Representative

    Hiwin Corporation

    Customer Service Representative Job 46 miles from Shorewood

    Hiwin Corporation is the leader in the innovation and manufacturing of motion control and mechatronic system technology. We are one of the largest producers in the world of linear motion components such as: linear guideways, ballscrews, linear motors and stages. We are currently seeking Inside Sales Representatives to join our fast paced, diverse, and safety centric team. Summary: The Inside Sales position will be responsible for new business development and Customer support responsibilities, including generating revenue from new and existing accounts. This position will manage inbound and outbound leads, including qualification, upselling, and relationship building. In addition, the Inside Sales Representative will work cross functionally with Engineering and Sales teams. Job Duties & Responsibilities: Actively researches potential leads from business directories, web searches, or digital resources (i.e. HubSpot, etc.), makes multiple calls to potential customers, sends communication, and makes contact; Collaborates with Sales team to identify new sales opportunities; Performs focused cold calling; Manages leads (trade show, marketing, et al) and escalate if necessary; Manages inbound leads (from digital campaigns, tradeshows, E-commerce, etc.) by pre-qualifying them based on appropriateness and financial soundness. If warranted, directs the lead to appropriate area or manages as directed; Continuously follows through with presenting and delivering information to potential customers, answering questions with follow-up calls; Accountable for sales growth for accounts that they manage/own; Builds relationships by understanding customer needs (before they do) and offering solutions and support; Provides quotations of products requested, works with Engineering to offer cross-sell and up sell options; Creates and maintains an accurate and up to date list/profile/database of prospect and current customers (e.g. ERP, CRM); Maintains purposeful continuous communication with accounts, including but not limited to, asking for the order, asking for new projects to quote or spec, asking for extended contacts; Manages new and select existing accounts and distributors. Account ownership: (convert to “owned” account at first sale); Supports large accounts (as part of a house account strategy) and shares accountability for sales growth; Proactively responds to RFQ's and product questions. Manages complaints professionally - escalate if necessary to appropriate department; Responds to inquiries on orders and invoices if a customer contacts them directly, otherwise, calls go to call center; Organizes and leads product presentations, remote “lunch and learns”, to grow business at existing accounts, and new product roll outs; Continuous communication with accounts, including but not limited to, follow up on previous RFQ, project conversations, and provide updates on orders; Supports the ecommerce platform, i.e. validating orders, contacting customers, etc.; Provides support to accounts owned by outside Sales team. Job Qualifications: Education & Experience Bachelor's Degree required, in Marketing, Engineering, or Business Administration, preferred; At least 3 years of manufacturing industry sales experience required, linear motion control experience preferred; Previous experience in outbound call center, inside sales experience, or related sales experience preferred; Experience working with Hubspot and/or Infor preferred; Experience with the sales process from initiation to close. Knowledge, Skills, and Abilities Excellent written and verbal communication skills; Comfortable making focused cold calls, follow up calls and talking to potential new customers all day; Ability to read and understand blueprints and/or engineering drawings, preferred; Working knowledge of manufacturing industries required, with working knowledge of automation industries preferred; Persuasive and goal-oriented with an energetic and friendly demeanor; Self-motivated and self-directed, and able to work independently or as an active member of a team. Able to multitask, prioritize, and manage time efficiently; Tenacity to handle rejection and continue with a positive attitude when reaching out to the next customer. Hiwin Team Member Benefits Hiwin pays 100% of the premium for Employee level Medical Insurance HSA or FSA available based on insurance elections Dependent coverage premiums are discounted based on years of service Short-Term and Long-Term Disability 100% covered $50,000 of life insurance policy 100% covered Accident and Critical Illness Insurance offered Quarterly bonus paid out based on performance and attendance 2 weeks paid Vacation Time 6 days paid PTO (Paid Time Off) 9 days paid Holidays Retirement planning (401k and Roth 401k options) Service Awards Snacks and coffee provided throughout the day Education Reimbursements Performance Reviews twice a year Company family Picnic and year-end Holiday party
    $34k-56k yearly est. 18d ago
  • Inside Sales Representative - Small Pack

    Mauser Packaging Solutions

    Customer Service Representative Job 27 miles from Shorewood

    The position actively seeks to increase sales volume servicing existing accounts; growing sales at existing accounts and identifying new accounts in a highly competitive environment servicing the industrial, commercial and food industries rigid packaging needs. Responsibilities: Strategic account management, from planning to implementation Proactively manages inside sales customer base Understands customer's business and creates plans, pricing and strategies to fill the marketplace Fields new business inquiries, determine the opportunities and handles accordingly Prospects new business Understands competitor's products, processes and capabilities Consults and adds value as a resource to the customer; bring forward customer opportunities versus responding to customer's needs Team player who can help the sales organization achieve overall results Requirements: 4 year degree or relevant experience 2+ years experience in sales or related background Proven ability to develop and implement sales strategies Ability to develop comprehensive understanding of financial and business plans Ability to develop value selling skills Strategic thought processes Ability to develop strong negotiating skills Thorough follow up and record keeping skills
    $34k-56k yearly est. 17d ago
  • Inside Sales Representative

    Singer Safety Company

    Customer Service Representative Job 36 miles from Shorewood

    As an Inside Sales Representative the candidate will engage in daily sales activities including prospecting for new business to both new, existing re-sellers and end users; Respond to product inquiries; Demonstrate product features and help customers with solutions, applications and designs using our product lines; Lead generations thru company website, inbound calls, associations, and company inactive accounts. Training for the position will be provided. Sales can earn upwards of $120,000, base salary starts at $50,000 annually. Responsibilities include: Generates revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information, and developing accounts. Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develops sales opportunities by researching and identifying potential accounts, soliciting new account, building rapport, providing technical information and explanations, and preparing quotations. Telemarketing experience a plus for extensive outbound calls. Develops accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests. Explores opportunities to add value to job accomplishments. Some participation of trade shows to develop new business with prospects and existing customers. Requirements: · Minimum three years of inside business-to-business sales experience · BA/BS degree with a concentration in advertising sales, marketing, promotions, or business administration · Closing skills · Prospecting skills · Customer focus · Computer skills to include Microsoft Office and data entry · Organizational familiarity and abilities · Verbal and communication skills with enthusiasm for selling · Math skills · Limited travel may be necessary
    $34k-56k yearly est. 29d ago
  • Inside Sales Representative

    Direct Property Aid

    Customer Service Representative Job 36 miles from Shorewood

    About the Company: Direct Property Aid is the highest-rated real estate investment firm in Illinois, with an outstanding 4.9-star rating on Google. We specialize in acquiring distressed properties and transforming them into thriving rental units or beautifully rehabbed homes. Our mission goes beyond business success-we are committed to providing rewarding opportunities for our employees and making a positive impact on the communities we serve. Integrity, resilience, and teamwork are at the heart of everything we do, and our customers love working with us! Why Join Us: At Direct Property Aid, you'll join a high-performing team that's driven to be the best in the industry. Our 4.9-star Google rating reflects our commitment to exceptional customer service, and you'll be part of a company with a solid reputation. In this role, you will work with hot inbound leads and appointments set for you daily, identifying property owners who are looking to sell and negotiating the best possible terms. This is a role for someone who's ready to think outside the box, build relationships, and solve problems creatively. We've made it incredibly easy for our team to succeed. Our streamlined approach to real estate investing, combined with ongoing investments in new marketing channels, technology, and team development, ensures you have the support and tools you need to thrive. Role Overview: The Account Executive I (Real Estate Acquisition Specialist) will focus heavily on prospecting with our 10-line dialer that makes it incredibly easy to get connected to opportunities, as well as following up with appointments set for you daily and working with hot, inbound leads. Your primary responsibility will be identifying property owners who are eager to sell and negotiating favorable terms for both parties. This position requires a blend of out-of-the-box thinking, sharp communication skills, and strong relationship-building abilities. Your success in this role will have a direct impact on the company's growth and the well-being of the communities we serve. Responsibilities: Follow up on appointments set for you daily, as well as work with hot, inbound leads. Power dialing a list of leads from a 10-line dialer (Making it very easy to prospect). Identify property owners who are looking to sell and negotiate favorable terms. Think creatively to solve challenges and find the best solutions for clients. Develop and maintain positive relationships with business and customer contacts, ensuring high client satisfaction. Manage your pipeline using CRM, ensuring accurate and up-to-date records. Diligently follow up with clients, documenting all interactions in the CRM system. Educate potential clients on how we can assist them and explain our process. Collaborate with the team to continually improve client service and satisfaction. Identify and report any client concerns to the Sales Manager. Ensure a smooth transition for clients from initial contact to closing. Performance Expectations: Achieve or exceed KPIs and sales targets, consistently closing deals. Accurately document client information in CRM at the end of each day. Provide consistent follow-up with all qualified prospects. Keep sales stats and pipeline updated daily to track progress. Requirements: Proven experience in high-volume sales, especially in a business-to-consumer (B2C) environment. Exceptional communication skills, both over the phone and in person. Strong presentation, negotiation, and closing skills. Ability to think creatively and find innovative solutions to client needs. Adaptability to new sales processes, technologies, and strategies. Self-motivated, independent, and able to manage time effectively. A passion for helping others and building lasting relationships. Location: Must be based in or willing to relocate to Lakeview in Chicago, Illinois. Schedule: Full-time, flex hours, 45 hours per week, Monday through Friday. Salary: Base salary of $25,000 to $50,000 annually (based on experience) for 6 months to ease your transition while you build a pipeline at DPA. After 6 months the position would be 100% commission only. OTE: $115,000 - $175,000 in the first year and $170,000 - $350,000+ in the second year. Work Location: In-person/On-site at our Lakeview office (Chicago, IL 60657). Why Direct Property Aid? Join a company where success is built on a streamlined, supportive environment. With the right training, new marketing channels, and cutting-edge technology, you'll have everything you need to succeed. If you're driven, motivated, and eager to make a positive impact while building your career in real estate investing, Direct Property Aid is the place for you!
    $34k-56k yearly est. 27d ago
  • Inside Sales Representative

    Circle Logistics, Inc.

    Customer Service Representative Job 36 miles from Shorewood

    Are you looking for a CAREER you can be passionate about instead of just a job? Do you want more out of life than just the status quo? Do you want to be a part of a thriving company in a growing industry? If the answer is YES, then we want you on our Circle Logistics Team! Why Join Circle: We believe in working hard and playing hard here at Circle. Therefore we provide a competitive pay package & benefits to our team members. All so you can perform at the highest level, prosper and enjoy life. Every day you come into work you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team. Who We Are: Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half a Billion dollar company, from starting out as just a handful of people with Entrepreneurial Spirit as their foundation . Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off. What We Are Looking For: As a team we are looking for driven people who have GRIT, TENACITY & A DESIRE TO WIN! As an Inside Sales Representative, you will represent Circle Logistics and promote our services to new customers, build your book of business and provide outstanding customer service where you will be the owner of your own portfolio working in a team environment. You will bring solutions to established and prospective customers and nurture these relationships into long-term partnerships. What you'll do: Generate and identify new sales opportunities through research, analysis, and discovery Maintain and grow existing accounts by managing customer day to day requirements Match customer demand with quotes for their freight-related inquiries Build strategies that will result in increased sales and stronger partnerships Solve complex problems and be the main contact for all your accounts' communications Organize and manage your daily shipments to ensure our "No-Fail" policy Collaborate with your team on pricing strategy and account implementation plans What you'll need: Logistics experience preferred, not required Experience with and/or ability to learn a variety of TMS/CRM platforms Above average proficiency with Google Drive and Microsoft Excel (vlookup, pivot tables, reports) Ability to thrive in a fast-paced working environment and multitask Time management and organizational skills Willingness to be available after hours and weekends if needed Excellent teamwork skills What we have: Starting base salaries with an uncapped commission structure (Candidate with experience negotiable) Room for advancement in a fast-growing company that promotes organic career growth On-site training and career development Casual dress code Paid holidays and paid time off Health, vision, and dental insurance benefits 401(k) Plan
    $34k-56k yearly est. 31d ago
  • Inside Sales Representative

    Total Quality Logistics 4.0company rating

    Customer Service Representative Job 28 miles from Shorewood

    About the role:TQL is seeking motivated, high performing individuals to join our award-winning team. This is more than just a sales position; you'll establish relationships and leverage your negotiation skills to secure deals for freight transportation while managing customer shipments from pickup to delivery. No prior experience is necessary; our best in-class paid freight broker training and mentorship program will teach you everything you need to know about sales, logistics and supply chain management. Top applicants will thrive in a fast-paced environment, have a strong work ethic and a drive to succeed. This is a great opportunity to build a successful career with an industry leader that offers an unmatched company culture, comprehensive benefits and significant opportunities for advancement. What's in it for you:$45,000 base salary with uncapped commission Average Year 2-3 earnings: $57,700 - $83,200Want to know what the top 20% earn? Ask your recruiter Health, dental and vision coverage with plan options 401(k) with company match Outstanding career growth potential with a structured leadership track Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Large Employers (2022) What you'll do:Spend 26 weeks partnered with a successful freight broker to learn the business inside and out Make calls and establish relationships to build your client base Close new and existing customers Negotiate prices with customers and carriers Manage daily shipments and resolve issues to ensure timely pickup and delivery Provide proactive and honest communication, internally and externally What you need:Availability to work full-time, 100% in-office Determination to outwork anyone Strong negotiation skills with the professionalism to handle conflict Entrepreneurial mindset with a passion for exceptional customer service College degree preferred Military veterans encouraged to apply Where you'll be: 700 Butterfield Road, Suite 250, Lombard, IL 60148
    $57.7k-83.2k yearly 19d ago
  • Inside Sales Representative

    Mauser Packaging Solutions

    Customer Service Representative Job 27 miles from Shorewood

    We are looking for talented and competitive Inside Sales Representatives who thrives in a quick-paced and high-energy work environment. The Inside Sales Representative will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives through hunter and farmer sales activities. You must be comfortable making dozens of calls per day, generating interest, qualifying prospects, and closing sales. Basic Function: Actively seeks to increase sales volume servicing existing accounts; growing sales at existing accounts and identifying new accounts in a highly competitive environment servicing the industrial and commercial industries' rigid packaging needs. Responsibilities: Proactively manages inside sales customer base Understands customer's business and creates plans, pricing and strategies to fill the marketplace Consults and adds value as a resource to the customer, being proactive as a valued partner Has understanding of competitor's products, processes and capabilities Fields new business inquiries, determines the opportunities and handles accordingly Team player who can help the sales organization achieve overall results Requirements: Proven ability to develop and implement sales strategies 2+ years' experience in sales or related background A working understanding and ability to use consultative-selling skills A working understanding of financial and business plans Strong verbal, written and active listening communication skills Ability to develop strong relationships with customers based on their needs Strategic thought processes and problem-solving skills Ability to develop strong negotiating skills Thorough follow-up and record-keeping skills Associates or Bachelors' Degree preferred but not required Benefits: Competitive base salary with an attractive commission structure. Comprehensive training and professional development programs. Health, dental, and retirement benefits. Opportunities for career advancement. A supportive and friendly work environment.
    $34k-56k yearly est. 18d ago

Learn More About Customer Service Representative Jobs

How much does a Customer Service Representative earn in Shorewood, IL?

The average customer service representative in Shorewood, IL earns between $26,000 and $42,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average Customer Service Representative Salary In Shorewood, IL

$33,000

What are the biggest employers of Customer Service Representatives in Shorewood, IL?

The biggest employers of Customer Service Representatives in Shorewood, IL are:
  1. Worldwide Golf Enterprises, Inc.
  2. Domino's Pizza
  3. Domino's Franchise
  4. Tower Loan
  5. AAA Southern New England Inc
  6. ACG
  7. Auto Club Speedway
  8. Circle K
  9. Dayton Freight
  10. IMTT
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