Customer Service Representative Jobs in Rhode Island

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard and Echelon hardscape and masonry materials; Barrette Outdoor Living and MoistureShield fencing, decking and railing; Sakrete and Amerimix packaged concrete and mortar; Techniseal sands, jointing technologies and surface protectors; PebbleTec pool finishes; plus popular brands of landscape and gardening materials. Job Summary Responsible for inside sales and/or counter sales. The individual in this role is responsible for answering product inquiries, take customer orders, coordinate delivery with dispatch, and coordinate with internal company departments and vendors in a fast-paced office. Customers include homeowners, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to outside sales representatives as needed. Job Responsibilities Receive customer phone calls; provides support to customers and contractors via phone and in-person Provide information technical information about products and prices. Refer to product catalogs and specification guides to determine related product uses and applications Work closely with outside sales representatives regarding sales promotions and initiatives which require phone contact and follow-up along with visits to customers Coordinate mailings of literature and samples Investigate and research all customer inquiries and concerns and follows-up promptly with the customer Help customers with design ideas/problems; provides customer feedback to management Assist with production scheduling, job site coordination, and dispatch Coordinate delivery schedules with dispatch and maintains customer informed of such schedules Enter sales orders into computer for tracking Attend training meetings, seminars, bi-monthly sales meetings, and schools as required Assist in monthly physical inventory counts, enter and manage inventory in computer system Retrieve information for credit department when needed Follow all safety regulations Other duties as assigned Job Requirements High School diploma, GED, or equivalent combination of education, experience, or training in related field Skilled in Microsoft Word, Excel, and Outlook Previous sales/customer service experience Knowledge of concrete masonry is a plus Positive attitude and desire to work with a great team in a fast-paced environment Good with basic math Good organizational and problem-solving skills Experience with multi-line phone system Attention to detail Pleasant phone personality Ability to multi-task What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability

Insurance Sales Specialist - (Remote & In-Person Opportunity) Take Control of Your Career Today We are looking for motivated, disciplined and goal-driven individuals to join our high-performing insurance sales team! Whether you're an experienced sales professional or looking for a rewarding career change, we provide everything you need to succeed-leads, training, mentorship, and an unmatched commission structure. Why Join Us? No Cold Calling - Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting. Flexible Schedule - Work remotely, in person, or a combination of both. You decide! Unlimited Earning Potential - Competitive compensation with the most attractive commission and bonus structure in the industry and residual income on renewals. Comprehensive Training - We provide the tools, scripts, and mentorship to help you close deals quickly as well as a supportive team environment with access to seasoned mentors. Career Growth - Advancement opportunities based on performance, not tenure. What You'll Do: Get Licensed!- Must have or be willing to obtain a life insurance license (we provide guidance and support to help you get licensed). Meet with Clients - Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions. Present Tailored Solutions - Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products. Close Sales & Earn Big - Guide clients through the application process and celebrate each win! Build Long-Term Relationships - Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention. Stay Informed - Stay up to date on industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information. What You Need to Succeed: ✔ Strong communication and persuasive sales skills ✔ Self-motivated and goal-oriented mindset ✔ Ability to work independently and manage your own schedule ✔ No experience required - we'll help you get licensed if you're not already! ✔ Valid driver's license & reliable transportation (for in-person meetings) Compensation & Perks: 💰 High commission structure with monthly bonuses 💰 Residual income paid annually on policy renewals 📚 Comprehensive training and continuous professional development. 🚀 Fast-track promotion opportunities

Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely receive and generate phone calls for appointment requests and create complete patient accounts: demographic and insurance information. Highly organized in working referral lists to ensure timely scheduling of appointments. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory. ESSENTIAL FUNCTIONS: • Accurately register patients and schedule appointments following established schedule templates. • Manage large volumes of inbound and outbound calls in a timely manner. • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Maintain proper record of all interactions with customers in EMR for tracking purposes. • Serve as a central link of communication between patients, medical staff and the general public. • Operate computer and IT equipment properly. • Keeps equipment operational by following established procedures; reporting malfunctions. MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES: • High school diploma or GED. • Proficient in relevant computer applications. • Knowledge of customer service practices and principles. • Excellent data entry and typing skills. • Superior listening, verbal, and written communication skills. The above statements are intended to describe the general nature and level of work performed by employees assigned to this job title. They are not construed as an exhaustive list of all job duties performed by the employees in this job. • Ability to handle stressful situations appropriately. • Ability to speak clearly and concisely. • Ability to read, understand and follow oral and written instructions given in English. • Bi-lingual is preferred but not required. • Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.). • Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services. • Interpersonal skills necessary to deal effectively with patients, their representatives, and other personnel/coworkers. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Conditions common to a clinical practice environment including potential exposure to communicable diseases, medicinal preparations and hazardous materials. Involves frequent contact with patients. Work may be stressful at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITY: None. EOE/F/M/Vet/Disabled Brown Urology requires employees to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Start/End Dates: 10/12/2015 - 4/11/2016 Work Location: West Warwick RI-MLSTD-USA-00759 Position: Administrative/Clerical - Call Center Rep Job Description: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that. This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products. Provide service and information to customers regarding MetLife products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets. Responsibilities include: Provide service to customers who possess a policy through MetLife by responding to requests via telephone regarding insurance and other financial service products and benefit plans; Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.; Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing; Efficiently access multiple electronic systems and LAN/PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and MetLife; Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills. Skills required include: Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations; Excellent oral & written communication skills; Superior telephone etiquette; Excellent listening skills and ability to articulate ideas; Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers; Strong organizational skills; Strong ability to multi-task; Demonstrated ability to manage stress; Basic computer skills; Ability to “think out of the box” to generate innovative process improvements; Strong solid math and analytical skills; Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred Release Comments: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that. This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products. Qualifications - passing a drug test - verify work history -verify education - passing a criminal background check - reliable transpiration Additional Information If interested please contact me Kristie Schneider ************ ext: 3318

**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. **Our culture values diversity, engagement, and discovery** Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see *********************************************************** The **Customer Success Consultant** will build relationships in key accounts to ensure they are supported throughout the customer journey. They will support account retention to increase revenue. The customer success specialist will collaborate with internal departments to support top accounts in the United States. They will work closely with the customer and sales representatives to understand customer goals, needs, and best ways to support the account. **What you'll do here:** Consultant + Ability to work as a consultant, project manager, account manager, and data analyst. + Ability to develop strong product knowledge and align product implementation to customer's goals and outcomes. + Ability to clearly communicate with school administrators to understand their greatest needs and expected implementation and adoption outcomes. + Build and maintain relationships, becoming a trusted advisor to partners to ensure customer retention. + Partner with internal teams on professional development and customer support to create customer journey maps and inform product development roadmap. Project Manager + Monitor each step of implementation process and project progress: anticipate potential issues and proactively manage details. + Develop a strategic plan to build customer relationships with key customer roles including technology director, curriculum director, building administration, department chairs, grade level chairs, and coaches. + Proactively establish expectations with customers to ensure successful implementations and outcomes. + Engage colleagues as needed to provide solutions to customers, including onboarding/training, strategic product and content discussions, and customer support needs. + Assist and support sales, marketing, and product teams in handling customer requests and needs in a timely manner. Account Manager + Actively engage customers regarding their product implementation and use. + Monitor and act on account expirations and renewal targets and leverage relationships to achieve customer renewals. + Respond to customer inquiries and resolve any unforeseen issues in a timely manner. + Demonstrate flexibility and be able to shift focus between designated and pooled accounts. + Use appropriate communication methods to engage customers - meetings, webinars, videos, emails, and phone calls. Data Analyst + Use metrics across multiple platforms to document, respond, and improve customer health. + Present and use data to facilitate strategic account meetings during key times in the customer journey. + Create and maintain Pendo guides, surveys, and reports for analysis and customer support. + Work closely with team to position pilots for successful future adoptions. Skills you will need here: + Bachelor's degree preferred + 3-5 years' of customer success, sales or education experience or a combination of education and relevant experience. + Understanding of and experience in implementing successful customer retention and growth strategies. + Strong MS Office skills and Excel experience required. At National Geographic Learning, a part of Cengage Group, we are enabling opportunity, powering progress, and supporting student journeys toward college and career. Using our digital learning programs and classroom learning resources, students experience the excitement and joy of learning that National Geographic explorers, scientists, writers, and photographers experience. Cengage Group does not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at *****************. **About Cengage** **Group** Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **Compensation** At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (******************************************************************************************** to learn more about our _Total Rewards Philosophy_ . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $67,000.00 - $107,200.00 USD **Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

FSRI is always looking for candidates that want to make a positive impact on the community we serve in! Responsible for providing case coordination to clients, families and collaterals. Advocates for client and family in navigating human service and similar department, agencies, and services. Collaborates on cases with a multitude of providers such as DCYF, schools, medical providers, and other service provider's to ensure appropriate delivery of services to clients and families. Monitor residential program with maintain Trauma Systems Therapy (TST) in the milieu setting. Qualifications: Bachelor's Degree in social work-related field or significant residential/childcare experience required. Willingness and capability to work flexible hours including evenings and weekends as scheduled. Knowledge of and sensitivity to cultural, ethnic, racial and socioeconomic issues. Capabilities to implement appropriate child management techniques, which may include use of passive physical restraint. Excellent communication skills. Requires current driver's license, reliable transportation with a minimum of 3 seats in addition to the driver's seat and proof of automobile insurance. Bilingual skills are compensated by an additional 6%, above base pay. Physical Requirements: This position requires residential and community visits, employees in this position must have the ability to: Travel to and from clients' residence, community locations and office site, which could include using walkways, stairs and/or elevators. Ability to lift up to 20lbs. Ability to communicate by voice, use sight and hearing. Ability to push or pull 10 lbs or more. Ability to pick up 10 lbs or more. Ability to be trained in and implement de-escalation techniques utilizing Handle with Care when necessary. Don't meet every single requirement? Here at FSRI, we're dedicated to building a diverse and inclusive workplace. If you're excited about one of our career opportunities, but your experience doesn't align perfectly with every qualification, we encourage you to apply anyways. You may be the perfect fit for this or another opportunity! We offer our employees a comprehensive benefits package that includes health, dental and work life benefits. Only together can we continue to grow and make a difference in our communities. Join our FAMILY today! About Us: Dynamic and innovative, Family Service of RI (FSRI) is a statewide organization with a 130 year track record of success in improving the health and well-being of children and families all across our state. We are passionate about our mission to advance equity, opportunity and hope across ALL communities - we succeed by lifting others. FSRI's diverse and inclusive teams - working across Health, Healing, Home and Hope pillars, are experts in their fields - every day designing and delivering cutting edge strategies to save and improve lives. We provide services statewide, and currently operate in 3 locations in Providence; and in 4 locations in East Providence, Smithfield and North Smithfield. Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. FSRI determines pay based on a candidate's relevant and transferable experience, certifications, licenses, degree and language ability.

We are a known expert in the marketing and customer service fields. Our business has been experiencing tremendous growth, and we need an entrepreneurial-minded entry-level Customer Experience Representative who can come in and help with day-to-day customer service and marketing operations. If you choose to work for our company, you have to have the mindset that no job is too big or too small. One day you may be answering customer support requests and actively engaging with customers, while the next you'll be developing marketing funnels or rubbing shoulders with execs from Fortune 500 corporations. You will learn a lot and will have incredible opportunities that "traditional" jobs will not afford you. The perfect person for the entry-level Customer Experience Representative position looks for any way to help the company run efficiently. This means that you will spend time both helping run and grow the business from the office as well as interacting directly with customers in the field, answering customer inquiries, building customer relationships, and providing excellent front-line customer service. You don't need years of experience. Our company will help mentor you so you can grow with the company. In short, the right person for the entry-level Customer Experience Representative role has to be willing to do virtually anything that needs to be done, and they have to do it with a smile on their face. If this is you, great! But, that is only half of what our client's company needs. The right person is: Uncommonly proactive. They look for things that need to be done, and they do them. They don't wait around until they are told to do something. Obsessively organized. Our client needs someone who is obsessively organized and who can keep all aspects of their role organized. Flexible. The ideal entry-level Customer Experience Representative needs to be comfortable when plans change when things go wrong. This firm needs someone with a cool head and a can-do attitude. Positive. You have to be a positive person. Our client's customers need to hear what you're doing to make each day count. This firm needs its entry-level Customer Experience Representatives to be smiling! Great communication skills. You must be an excellent communicator both written and verbal. A FAST learner. As an entry-level Customer Experience Representative, you'll be exposed to many, many new things and you'll have to learn a lot on your own. This firm needs someone who can pick up new concepts fast. Benefits of the entry-level Customer Experience Representative Role: Competitive pay Flexible hours Salary increase with performance Bonuses Entry into high-level customer service & marketing role with room for growth Being part of a team that cares! What you can expect working with our client as an entry-level Customer Experience Representative: The work is fun, fresh and dynamic. A team that focuses on open communication and getting things done right the first go around. Entry-level customer service and customer-focused role with flexible hours. You will experience things, do things, and make decisions on things that no big stuffy company would ever allow you to do as an entry-level Customer Experience Representative. You will be able to dictate the work that you do and build a job you love. #LI-Onsite

Customer Service Representative . Rate depends on experience On site role for now. Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller Update customer information in the customer service database during and after each call Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Generate renewal quotes for small group health insurance clients in an accurate and timely manner Collaborate with Business Engagement Specialists to provide superior customer service and support to brokers and clients Skills: 1+ yr experience in professional environment as a CSR Prefer someone from medical /insurance experience but not necessary Willing to learn out Team player

Full-time, Part-time Description Are you a people person? Do you love cars? New England's leading auto-wash company is seeking smiling customer service advisors to join our Warwick team. A 50+ year old family business, ScrubaDub is seeking individuals who are serious about their careers and looking to cultivate customer relationships We're looking for long term employees who want to make valuable contributions and move up in our company. Responsibilities and Duties 1.) Customer Education, Engagement and Sales: Greet every customer and advise them on best services and products for cleaning and maintaining their vehicle. Explain benefits and rewards programs while ensuring a positive customer experience with a friendly smile and helpful service! 2.) Cashier: Ring up customers while following ScrubaDub cash handling policies and register procedures for sales transactions. Load cars quickly and efficiently. 3.) Store Operations: Maintain a clean and organized location. This is a busy carwash that needs to be cleaned on a daily basis. Complete necessary side-work and house-keeping items including cleaning the lot, taking out the trash, and cleaning the carwash tunnel. 4.) Safety: follow all CDC recommended guidelines and ensure a safe environment for customers and fellow team members. Requirements Qualifications and Skills Grit - you'll be working outside for much of the year - you're tough and able to handle the outdoors. The ideal candidate is energetic, flexible and willing to work various shifts including nights and weekends based on the needs of the business. The ideal candidate has a passion for customer service, enjoys working in a fast-paced environment and is motivated by opportunity for growth and sales Good verbal & written communication skills preferred Basic computer skills to enter customer information as needed into our database Customer Service Experience and cash register experience is preferred but not necessary as we will train the right candidate. Benefits Team members average $18 to $22+ an hour with wage, tips, and bonus. Full-time employees are eligible for benefits. This position has opportunity for growth to management level positions. Other benefits include: Health Insurance option for full time employees 401K Retirement plan with 3% employer match Free car washes for your personal vehicle Growth potential at a fast growing company 529 College Savings Plan Scholarships and reimbursement for college or vocational training

Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely receive and generate phone calls for appointment requests and create complete patient accounts: demographic and insurance information. Highly organized in working referral lists to ensure timely scheduling of appointments. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory. ESSENTIAL FUNCTIONS: • Accurately register patients and schedule appointments following established schedule templates. • Manage large volumes of inbound and outbound calls in a timely manner. • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Maintain proper record of all interactions with customers in EMR for tracking purposes. • Serve as a central link of communication between patients, medical staff and the general public. • Operate computer and IT equipment properly. • Keeps equipment operational by following established procedures; reporting malfunctions. MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES: • High school diploma or GED. • Proficient in relevant computer applications. • Knowledge of customer service practices and principles. • Excellent data entry and typing skills. • Superior listening, verbal, and written communication skills. The above statements are intended to describe the general nature and level of work performed by employees assigned to this job title. They are not construed as an exhaustive list of all job duties performed by the employees in this job. • Ability to handle stressful situations appropriately. • Ability to speak clearly and concisely. • Ability to read, understand and follow oral and written instructions given in English. • Bi-lingual is preferred but not required. • Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.). • Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services. • Interpersonal skills necessary to deal effectively with patients, their representatives, and other personnel/coworkers. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Conditions common to a clinical practice environment including potential exposure to communicable diseases, medicinal preparations and hazardous materials. Involves frequent contact with patients. Work may be stressful at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITY: None. EOE/F/M/Vet/Disabled Brown Urology requires employees to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions.

Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Essential Functions: Promote the Pick-n-Pull Safety Culture. Be a team player. Work as a member of the team to help the team achieve its goals. Maintain a high level of integrity. Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions. Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc. Follow all company policies and procedures. Identify when customer interaction requires assistance from management. Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business. Additional duties as assigned. Qualifications: Must work safely at all times. Must have good people skills with an outgoing friendly positive attitude. Able to work retail hours including overtime, weekends and holidays. Must have reliable means of transportation. Must be able to read, write, and speak in the English language. Bilingual in Spanish a plus, but not required. Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts. Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers. Previous experience in a retail environment preferred but not required. Physical Activities Required to Perform Essential Functions: Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties. Vision must be sufficient to perform job functions safely as described above. Able to work on feet (stand and walk) for assigned work shift. Job Conditions: Exposure on a regular basis to outdoor weather conditions. Exposure to occasional noisy conditions and machinery operation. PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older. Radius Recycling participates in e-verify for all U.S. new hires. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check. All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees. As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.

Class Definition GENERAL STATEMENT OF DUTIES: To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public; to act as program supervisor; and to do related work as required. SUPERVISION RECEIVED: Works under the general supervision of a superior with considerable latitude for exercising initiative and independent judgement; work is subject to review for results obtained and conformance to established policies, rules, regulations and laws. SUPERVISION EXERCISED: Plans, directs, coordinates, supervises and reviews the work of a professional, technical and clerical staff assigned to assist. Illustrative Examples of Work Performed * To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public. * To act as program supervisor, managing the services of the program, while monitoring those service for program effectiveness and efficiency. * To study and analyze operational procedures and prepare detailed and comprehensive reports of findings and recommendations. * To establish the scope and detail of the operation of such proposed programs, to document the need for such programs and to indicate the relative importance of such programs as they relate to existing and/or proposed programs. * To coordinate the flow of work among the various programs within the department/division, and to reassign space, equipment, supplies and personnel as necessary, to expedite the flow of work. * To review and evaluate state and federal laws, rules and regulations to ensure compliance with the provisions of these rules, laws and regulations in the plans and proposals. * To determine the effectiveness of policies, procedures and methods and to initiate alterations as determined by professional review. * To perform varied public relations duties such as preparing news releases and writing and delivering speeches, and meeting with community groups to explain program goals, services and objectives to engender public interest and participation. * To assist a superior by performing administrative tasks and research in preparation of the agency's annual budget. * To do related work as required. Required Qualifications for Appointment KNOWLEDGES, SKILLS AND CAPACITIES: A thorough knowledge of the principles, practices and techniques of program management as it relates to developing programs on a departmental/divisional basis for the purpose of providing new or improved services/programs; a working knowledge of the standard principles, practices and techniques of research as it applies to evaluating program planning and programming service; the ability to analyze data, draw conclusions and develop programs based upon such data; the ability to forecast the need for such programs and the requirements of the programs for personnel, equipment and space; and related capacities and abilities. EDUCATION AND EXPERIENCE: Education: Such as may have been gained through: graduation from a college of recognized standing with specialization in business management, social sciences or a related field; and Experience: Such as may have been gained through: employment in a supervisory position in a private or public agency involved in the development, management, reorganization, and/or operation of a service program. Or, any combination of education and experience that shall be substantially equivalent to the above education and experience. Supplemental Information Preferred Skills and Abilities: * Proficient in Microsoft Office Suite * Master's Degree preferred * Analytical thinker * Proficient in programs and services related to I/DD, Behavioral health, and Substance Use Treatment * Proficient in typing (45WPW) * A valid driver's license * Bilingual preferred * Ability to multitask in a high-volume setting For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at ************************************ Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee. 01 Are you a state employee who is a member of RIASSE Local 580? (You must answer this question correctly to be considered based on your union affiliation. If you fail to answer this question correctly, you will not be entitled to be considered based on contractual provisions.) * Yes * No Required Question Employer State of Rhode Island Address One Capitol Hill Providence, Rhode Island, 02908 Website ***********************

**Department:** Sales The success of our team members is no less paramount. We-re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Are you ready to be a changemaker? Wilson Language training is growing and is looking to hire an Inside Sales Representative. An Inside Sales Representative is responsible for generating sales opportunities and building relationships with customers. They primarily handle inbound and outbound calls, emails, and other communications to engage potential and existing customers, understand their needs, and promote relevant products or services. This role involves working closely with the sales and customer experience teams to achieve sales targets and maintain high customer satisfaction levels. **Essential Job Functions:** + Identify and qualify leads through various channels, including phone calls, emails, and social media platforms to both new and existing customers. + Present and demonstrate the company-s products or services to prospective customers, taking a consultative approach by explaining the benefits and addressing any customer concerns. + Follow up on inbound inquiries and sales leads, ensuring timely and professional responses to prospects and customers. + Maintain and update customer information and sales activities in the CRM system. This includes keeping an extensive, up to date pipeline of opportunities. + Meet or exceed weekly KPI-s and monthly and yearly sales quotas for your targeted geographic territory. + Assist customers with order placement, quotes, and provide necessary support throughout the sales cycle. + Coordinate with customer experience team members to deliver seamless customer experiences and address customer concerns. + Track sales performance and generate reports to analyze sales trends and identify improvement areas. + Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience. **Minimum Requirements** **Skills:** + Minimum of 4-5 years of experience in an inside sale or a similar role. + Proven experience in sales, customer service, or a similar role (inside sales experience preferred). + Strong communication skills, both verbal and written. + Proficiency in CRM software (Salesforce, HubSpot, etc.) and Microsoft Office Suite. + Ability to build rapport with customers and handle objections effectively. + Strong problem-solving skills and attention to detail. + Goal-oriented with a passion for achieving and exceeding sales targets. + Willingness to learn and have an open mind. + Ability to multi-task, prioritize, and manage time effectively. + Ability to work under pressure. **Education or Certification:** + Bachelors- degree or equivalent experience. Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including: + Medical, dental, vision, and Life & Disability Insurance + 401k plan with partial employer match + Paid Time Off + Paid holidays + Tuition reimbursement + -O-Connor days,- which refers to a company-wide office closure between Christmas and New Year-s Eve, as well as other perks. Anticipated Salary Range: $51,500 - $74,750. Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V

Artech Information Systems is the #1 Largest Women-Owned IT Staffing Company in the U.S. and an employer of choice for over 7,500 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US. At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources. Job Description Primary responsibility: · Help HSP exceed sales & profit objectives by leading our sales strategy & effort in selected accounts and supporting all sales managers & key accounts as needed. · Inside Sales is professional sales done from an office. · Detailed Responsibilities & Department Interactions Account Manager: · Build business relationship with key customer managers and specifiers. · Present and keep customer current with product & program offerings. · Negotiate joint objectives, strategies, promotional schedule, & support programs. · Coordinate follow up efforts with internal departments and document in salesforce.com Field Support: · With NSM & Channel Mgr., define support role for key accounts and field support. · Manage field support requests such as cross references, bid pricing requests, product addition data, and sample request. · Support field presence with trade shows preparation & attendance and customer & rep training. · Manage special projects such as new product & price increase roll outs. Customer Care & Credit · Coordinate with customer care to ensure all customer requirements are defined, agreed to, and communicated thru the customer support team. · Support customer care in documenting / validating / resolving customer discrepancies in pricing, credits, and returns. · Coordinate proper documentation and compliance to customer contracts, both during on-boarding and annually. · Ensure proper set up & on-boarding of all new accounts. · Coordinate with credit on timeliness of credits & payment issues. Member - Consumer & Commercial Steering Team: · Participate in defining/implementing strategies (product, program, packaging) to penetrate the different consumer channels & customer. · Communicate with & educate HSP associates to retail market trends and needs. Knowledge/Experience Requirements: · Looking for 5 years general business experience, preferably in a sales or customer facing role · Strong phone, relationship building & management skills · Solid knowledge of or ability to quickly learn the full HSP line with emphasis on eyewear, hearing, and first aid products. · Solid organization, project & time management skills · Strong communication skills - verbal, written, presentation, and listening · Comfort working with unstructured data - putting structure to, analysing, summarizing, & presenting · Proficient with Microsoft Office programs · Able to quickly become proficient in salesforce.com & Business Objects · Ability to travel - 10% Qualifications Looking for 5 years general business experience, preferably in a sales or customer facing role Strong phone, relationship building & management skills Solid knowledge of or ability to quickly learn the full HSP line with emphasis on eyewear, hearing, and first aid products. Additional Information All your information will be kept confidential according to EEO guidelines.

Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely receive and generate phone calls for appointment requests and create complete patient accounts: demographic and insurance information. Highly organized in working referral lists to ensure timely scheduling of appointments. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory. ESSENTIAL FUNCTIONS: • Accurately register patients and schedule appointments following established schedule templates. • Manage large volumes of inbound and outbound calls in a timely manner. • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Maintain proper record of all interactions with customers in EMR for tracking purposes. • Serve as a central link of communication between patients, medical staff and the general public. • Operate computer and IT equipment properly. • Keeps equipment operational by following established procedures; reporting malfunctions. MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES: • High school diploma or GED. • Proficient in relevant computer applications. • Knowledge of customer service practices and principles. • Excellent data entry and typing skills. • Superior listening, verbal, and written communication skills. The above statements are intended to describe the general nature and level of work performed by employees assigned to this job title. They are not construed as an exhaustive list of all job duties performed by the employees in this job. • Ability to handle stressful situations appropriately. • Ability to speak clearly and concisely. • Ability to read, understand and follow oral and written instructions given in English. • Bi-lingual is preferred but not required. • Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.). • Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services. • Interpersonal skills necessary to deal effectively with patients, their representatives, and other personnel/coworkers. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Conditions common to a clinical practice environment including potential exposure to communicable diseases, medicinal preparations and hazardous materials. Involves frequent contact with patients. Work may be stressful at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITY: None. EOE/F/M/Vet/Disabled Brown Urology requires employees to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Start/End Dates: 10/12/2015 - 4/11/2016 Work Location: West Warwick RI-MLSTD-USA-00759 Position: Administrative/Clerical - Call Center Rep Job Description: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that. This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products. Provide service and information to customers regarding MetLife products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets. Responsibilities include: Provide service to customers who possess a policy through MetLife by responding to requests via telephone regarding insurance and other financial service products and benefit plans; Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.; Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing; Efficiently access multiple electronic systems and LAN/PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and MetLife; Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills. Skills required include: Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations; Excellent oral & written communication skills; Superior telephone etiquette; Excellent listening skills and ability to articulate ideas; Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers; Strong organizational skills; Strong ability to multi-task; Demonstrated ability to manage stress; Basic computer skills; Ability to “think out of the box” to generate innovative process improvements; Strong solid math and analytical skills; Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred Release Comments: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that. This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products. Qualifications - passing a drug test - verify work history -verify education - passing a criminal background check - reliable transpiration Additional Information If interested please contact me Kristie Schneider ************ ext: 3318

Full-time, Part-time Description Are you a people person? Do you love cars? New England's leading auto-wash company is excited to hire for the grand opening of our BRAND NEW COVENTRY SITE! A 50+ year old family business, ScrubaDub is seeking individuals who are serious about their careers and looking to cultivate customer relationships. Join a USA TODAY Top Places To Work Award Winner for 2024 as we launch the most state-of-the-art carwash facility in Rhode Island! Responsibilities and Duties 1.) Customer Education, Engagement and Sales: Greet every customer and advise them on best services and products for cleaning and maintaining their vehicle. Explain benefits of the Unlimited program while ensuring a positive customer experience with a friendly smile and helpful service! 2.) Cashier: Ring up customers while following ScrubaDub cash handling policies and register procedures for sales transactions. Load cars quickly and efficiently. 3.) Store Operations: Maintain a clean and organized location. This is a busy carwash that needs to be cleaned on a daily basis. Complete necessary side-work and house-keeping items including cleaning the lot and vacuums, taking out the trash, and cleaning the carwash tunnel. Requirements The ideal candidate is energetic, flexible and willing to work various shifts including nights and weekends based on the needs of the business. The ideal candidate has a passion for customer service, enjoys working in a fast-paced environment and is motivated by opportunity for growth and sales Good verbal & written communication skills preferred Basic computer skills to enter customer information as needed into our database Customer Service Experience and cash register experience is preferred but not necessary as we will train the right candidate. Grit - you'll be working outside for much of the year - you're tough and able to handle the outdoors. Benefits Team members average $18 to $22+ an hour with wage, tips, and bonus. Full-time employees are eligible for benefits. This position has opportunity for growth to management level positions. Other benefits include: Health Insurance option for full time employees 401K Retirement plan with 3% employer match Free car washes for your personal vehicle Growth potential at a fast growing company 529 College Savings Plan Scholarships and reimbursement for college or vocational training Salary Description $18-22+ per hour

Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Essential Functions: Promote the Pick-n-Pull Safety Culture. Be a team player. Work as a member of the team to help the team achieve its goals. Maintain a high level of integrity. Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions. Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc. Follow all company policies and procedures. Identify when customer interaction requires assistance from management. Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business. Additional duties as assigned. Qualifications: Must work safely at all times. Must have good people skills with an outgoing friendly positive attitude. Able to work retail hours including overtime, weekends and holidays. Must have reliable means of transportation. Must be able to read, write, and speak in the English language. Bilingual in Spanish a plus, but not required. Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts. Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers. Previous experience in a retail environment preferred but not required. Physical Activities Required to Perform Essential Functions: Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties. Vision must be sufficient to perform job functions safely as described above. Able to work on feet (stand and walk) for assigned work shift. Job Conditions: Exposure on a regular basis to outdoor weather conditions. Exposure to occasional noisy conditions and machinery operation. PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older. Radius Recycling participates in e-verify for all U.S. new hires. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check. All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees. As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.

Class Definition GENERAL STATEMENT OF DUTIES: To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public; to act as program supervisor; and to do related work as required. SUPERVISION RECEIVED: Works under the general supervision of a superior with considerable latitude for exercising initiative and independent judgement; work is subject to review for results obtained and conformance to established policies, rules, regulations and laws. SUPERVISION EXERCISED: Plans, directs, coordinates, supervises and reviews the work of a professional, technical and clerical staff assigned to assist. Illustrative Examples of Work Performed * To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public. * To act as program supervisor, managing the services of the program, while monitoring those service for program effectiveness and efficiency. * To study and analyze operational procedures and prepare detailed and comprehensive reports of findings and recommendations. * To establish the scope and detail of the operation of such proposed programs, to document the need for such programs and to indicate the relative importance of such programs as they relate to existing and/or proposed programs. * To coordinate the flow of work among the various programs within the department/division, and to reassign space, equipment, supplies and personnel as necessary, to expedite the flow of work. * To review and evaluate state and federal laws, rules and regulations to ensure compliance with the provisions of these rules, laws and regulations in the plans and proposals. * To determine the effectiveness of policies, procedures and methods and to initiate alterations as determined by professional review. * To perform varied public relations duties such as preparing news releases and writing and delivering speeches, and meeting with community groups to explain program goals, services and objectives to engender public interest and participation. * To assist a superior by performing administrative tasks and research in preparation of the agency's annual budget. * To do related work as required. Required Qualifications for Appointment KNOWLEDGES, SKILLS AND CAPACITIES: A thorough knowledge of the principles, practices and techniques of program management as it relates to developing programs on a departmental/divisional basis for the purpose of providing new or improved services/programs; a working knowledge of the standard principles, practices and techniques of research as it applies to evaluating program planning and programming service; the ability to analyze data, draw conclusions and develop programs based upon such data; the ability to forecast the need for such programs and the requirements of the programs for personnel, equipment and space; and related capacities and abilities. EDUCATION AND EXPERIENCE: Education: Such as may have been gained through graduation from a college of recognized standing with specialization in business management, social sciences or a related field; and Experience: Such as may have been gained through employment in a supervisory position in a private or public agency involved in the development, management, reorganization, and/or operation of a service program. Or, any combination of education and experience that shall be substantially equivalent to the above education and experience. Supplemental Information Experience with state budgeting, purchasing, and human resources processes is preferred. Demonstrated ability to write reports and prepare presentations for executive leadership. Ability to take referrals from constituents and triage for investigation. The preferred candidate will demonstrate a commitment to working towards certification as a Professional Project Manager. For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at ************************************ Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee. Employer State of Rhode Island Address One Capitol Hill Providence, Rhode Island, 02908 Website ***********************