Customer Service Representative - Onsite
Customer Service Representative Job In Boca Raton, FL
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based on-site at our North Lauderdale, Florida location.
Your Responsibilities
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
High School Diploma or equivalent
IT/Network certifications/degrees preferred
18 years of age or older
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting
Ability to set up home Wi-Fi network
Ability to set up and configure a router or switch
Core proficiency with a laptop or desktop computer
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced environment
Ability to stay composed and objective
Strong listening skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Customer Support Representative
Customer Service Representative Job In Miami Gardens, FL
About Us:
The Pharmacy Hub works with pharmaceuticals brands, manufacturers, health brands, telemedicine companies, and healthcare companies to deliver their products directly to their patients. The Pharmacy Hub has the ability to deliver products such as; pharmaceuticals, medical devices, or other health care products directly to consumers.
Job Summary
As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction by handling inquiries related to orders, addressing issues, and providing timely follow-ups. You will be the primary point of contact for our customers, assisting them through various channels, including ticketing systems and phone calls.
Core Values
The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.
Our Customer-first mindset allows us to develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs.
Innovation for intervention in care, as we develop advanced compounding solutions and products to better support patient health outcomes.
Continuous improvement in our processes and offerings, supported by intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.
The Customer Support Specialist will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services.
Essential Functions and Responsibilities
Ticket Management:
Respond to customer inquiries and issues submitted through our ticketing system promptly and professionally. Prioritize and manage a high volume of tickets to ensure timely resolution.
Phone Support:
Answer incoming customer calls, providing assistance with order-related questions and concerns. Effectively communicate product information, policies, and procedures to customers.
Order Follow-Up
: Track and follow up on customer orders to ensure timely delivery and address any delays or issues. Provide customers with updates on their order status and resolve any discrepancies.
Customer Interaction:
Build and maintain positive relationships with customers through exceptional service. Document customer interactions and feedback to improve service quality.
Team Collaboration:
Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.
Qualifications
Fluent in English; bilingual proficiency in Spanish preferred but NOT required
Flexible work schedule, including weekends and ability to work evening shifts (3:00 pm to 10:00 pm)
Strong numerical aptitude for accurate charging and billing processes
Clinical background or experience in a healthcare setting preferred but not required
Proven ability to multitask effectively
Proficiency in Microsoft Excel and email communication
Additional Skills and Competencies
Familiarity with pharmacy software systems
Customer service experience, particularly in a healthcare or pharmacy setting
Excellent interpersonal and communication skills
Work Environment
Office environment
Cognitive and Physical Demands
Requires prolonged sitting and telephone usage
Requires the use of office equipment such as computer terminals, telephones or copiers
Requires normal vision range
Ability to read, hear, speak, keyboard, reason and problem solve
Schedule
5 days per week fully onsite in Miami Gardens office
This schedule requires flexibility to accommodate pharmacy operations and meet patient demands.
Retail Customer Experience Associate, Galleria - Full Time
Customer Service Representative Job In Fort Lauderdale, FL
Be part of an amazing story.
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Senior Customer Experience Colleague, you will prioritize the customer experience by selling to our customers in the moment to service their needs. You will drive enterprise wide cross-category selling across multiple selling platforms to deliver sales goals, achieve sales growth, and enhance the shopping experience by providing personalized service in all departments. This position exemplifies the Own Your Style service model and requires a can-do attitude that goes above and beyond with a personable and efficient approach when servicing the customer.
What we can offer you
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
What you will do
Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in-store or through virtual selling.
Assist the customer and influence the sale by making the best product recommendations, focusing on size, fit, and style while leveraging product knowledge and digital resources (product descriptions, customer reviews, etc.).
Engage and interact with customers during their in-store or online journey to acquire and grow client relationships by leveraging elevated outreach tools including My Client and company social media assets.
Effectively develop and maintain relationships with peers and store leadership to problem solve and create the best possible outcome for the customer. Share customer feedback daily to create a better customer experience.
Use Point of Sale (POS) systems, client acquisition systems, and other store technology, including, but not limited to computers, tablets, smart phones, work-associated apps, and social media.
Partner with store team, vendors, and community partners to develop, advertise, and host virtual and in-store events to deliver incremental sales.
Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor.
Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines
Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme.
Perform store opening and closing procedures, including accessing alarm system and settling the registers
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Skills You Will Need
Product knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
Communication: Comfortable communicating with customers virtually, via phone, and in person.
Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources.
Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
Collaboration: Partnership with the total team to drive sales and deliver the customer experience
Who you are
Flexible availability, including days, evenings, weekends and holidays.
Ability to effectively communicate and present information to customers, peers, and all levels of management.
Resourceful and able to adapt quickly to changing priorities.
At least 2 years of selling or customer experience preferred.
Essential Physical Requirements
Position requires prolonged periods of standing/walking around store or department.
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision.
Lifting and moving items weighing up to 30 lbs.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macys JOBS.com.
Underwriting Customer Service Team Leader
Customer Service Representative Job In Fort Lauderdale, FL
About the Company
Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the industry's best and most respected insurance agencies to deliver a top-notch service and claims experience.
But Responsive is more than just our name-It's a promise to make auto insurance simple, affordable, and hassle-free. We regularly ask our employees, agents, and customers for feedback. It's how we make good on our mission: to continue raising the bar for service in auto insurance.
About the Role
As an Underwriting Customer Service Team Leader, you will supervise the underwriting and customer service team, ensuring that all processes are conducted efficiently and effectively. You will plan, organize, supervise and evaluate the performance of the team. You will develop, implement and monitor work plans to achieve Company's business priorities. This role requires the team leader to continually work to improve work processes, procedures and tools applicable to team responsibilities in order to achieve Company goals. You will manage the quality assurance to ensure customer service standards are met and underwriting processes are performed within approved Company underwriting guidelines. You will provide leadership to create and foster a high performing, positive, service-oriented work environment. The ideal candidate will possess strong organizational, time management and conflict resolution abilities.
Responsibilities
Leads the team to achieve or exceed goals and objectives. Communicates job expectations clearly.
Plans and monitors results, including coaching, supporting, and providing constructive feedback to employees.
Demonstrates a continuous capacity to learn, adapt, and innovate as business conditions and needs change.
Identifies business issues and opportunities. Determines the financial and operational breadth of the opportunity and then creates systems or processes to address the situation. Follows through by building support for recommended solutions and then the necessary documentation and change requests to implement these solutions.
Builds our team by recruiting, selecting, and training employees in a safe and secure work environment.
Manage employee work schedules including assignments, training, vacations and paid time off.
Contributes to the creation of strategic goals by gathering pertinent business, financial, service, and operations information.
Maintains quality service by establishing and implementing customer service standards, analyzing and resolving quality and customer service challenges, and recommending process improvements.
Appropriately communicates information through department meetings, one-on-one meetings, and appropriate communication.
Develops critical skillsets of their team as well as assisting their team with career development goals.
Handles customer and agent escalations.
Contributes to business goals, performance metrics, and effectively uses tools and technology.
Supports workload surges and/or catastrophe operations to include working significant overtime during designated catastrophe events.
Partners with internal resources to facilitate operations.
Qualifications
Bachelor's degree or equivalent underwriting work experience.
Required Skills
Demonstrated leadership abilities.
Must be a team-oriented individual to work with clients, other team members, and internal partners.
Availability to work, when appropriate, after hours and on the weekend.
Excellent verbal and written communication skills.
Bilingual English / Spanish verbal and written.
Current Florida 2-20 Resident General Lines license or ability to obtain within initial 90 days.
Demonstrated knowledge of Microsoft Office products.
Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
Strong analytical and problem-solving skills.
Ability to learn new technologies.
Pay range and compensation package
This full-time position is open to experienced candidates with compensation and job responsibilities based on experience and skill set. This job is located onsite in Plantation, Florida. Applicants must be willing to complete tasks outside of formal job requirements. A generous benefits package is offered.
The Responsive Offer
In addition to a friendly, collaborative environment, we offer a competitive benefits package, training, and ongoing growth opportunities including:
401(k)
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health savings accounts with company contributions & life insurance options
Paid time off
Holiday pay
Paid & unpaid sick leave where applicable, as well as short & long-term disability
FMLA leave
Diverse, inclusive & welcoming culture
Career development
How to Apply
Use the “Apply” button at the top of the page to upload a cover letter explaining your interest in this position and a current resume and complete the application process.
The Responsive Culture:
At Responsive, we know we're only as good as our people, which is why we value integrity and humility. We also give our employees the freedom to make common-sense decisions and offer new opportunities for growth and movement across all our departments. You'd join a dynamic team of people who are:
Adaptable: As the industry evolves, we embrace change instead of simply coping with it. New approaches and technologies? No problem.
Collaborative: We accept personal responsibility and accept feedback from one another. We give and take suggestions respectfully and transparently.
Engaged: We're curious and motivated to humbly serve our fellow team members and customers. We're open to new training opportunities and recognize that putting good ideas into action provides value to our customers.
Data-Driven: To protect our capital and stakeholders while boldly seizing market opportunities, we make decisions after we collect and analyze facts. We also use data to learn lessons from both our successes and our mistakes.
Equal Opportunity Statement
Thank you for your interest in The Responsive Auto Insurance Company. The Responsive Auto Insurance Company is proud to be an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Customer Support Specialist at Exotic Car Trader
Customer Service Representative Job In Fort Lauderdale, FL
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The team at Exotic Car Trader is looking for a Customer Support Specialist. This position is perfect for someone looking to grow their career at a fast-growing tech company.
Company Promise:
Exotic Car Trader will equip you to grow from both a career and an individual standpoint. Team members at Exotic Car Trader will be treated respectfully, positively, and given as many growth opportunities as they can manage.
Our goal is to recruit team members with a strong work ethic and a heavy focus on customer experience. Exotic Car Trader aims to disrupt the automotive industry by adding extreme value to both Buyers and Sellers.
Who are we seeking?
Exotic Car Trader is looking to add another Customer Support Specialist to the team. It's ok if you don't have dealership experience as we can train you. This job involves updating customers on the phone, staying organized, and working with the sales team to expedite transactions..
A day in the life.
As a Customer Support Specialist, you will work independently with all communication regarding title, registration, shipping, and transactions. You will be working directly with the team and customers daily.
Key attributes
Takes ownership of problems and creates solutions
Passionate about helping people
Analytical, attention to detail
Organized
Strong communication skills
Consistent and disciplined
Professional and strong work ethic
Leader, Self-motivated, goal-oriented, detailed, and able to work within a fast-paced environment
Daily Responsibilities
Update all Buyer's on pending deals
Update all Seller's on pending deals
Communicate transaction updates to both parties
Communicate with ECT Team members on deal status
Expectations
To maintain a professional, calm manner when negotiating with demanding or upset customers.
Contributes to and encourages others to demonstrate a team-focused, values-based, Service culture throughout the company.
Conduct periodic training sessions for managers and sales personnel regarding title regulations and procedures and issue a written memo to managers and sales personnel whenever regulations change.
Professional appearance and a neat work area.
Performs other duties as assigned or requested to assure optimum service levels.
Maintains a high level of confidentiality.
Maintain records
We do our best to get back to every applicant, however, we receive hundreds of applicants for the ECT Team and cannot get back to everyone with limited hiring bandwidth.
KYC Client Onboarding Consultant - Broker Dealer
Customer Service Representative Job In Aventura, FL
A global financial firm is looking to hire several Client Onboarding Specialists to join their Wealth Management division, specifically supporting broker-dealer clients. In this role, you will play a crucial part in ensuring a seamless and efficient onboarding experience for new clients, while maintaining compliance with regulatory requirements.
** Bilingual in Spanish is REQUIRED **
** This is a contract assignment and will be hybrid 3 days onsite in their Aventura office / 2 days remote **
Key Responsibilities:
Guide broker-dealer clients through the onboarding process, from initial documentation to account activation.
Ensure all client information, documentation, and KYC (Know Your Customer) requirements are accurately collected, verified, and processed in a timely manner.
Assist clients in completing necessary forms and provide support throughout the onboarding journey.
Serve as the primary point of contact for new broker-dealer clients during the onboarding process.
Effectively communicate timelines, requirements, and next steps to clients and internal teams.
Address any client queries or concerns and resolve potential issues during the onboarding process.
Ensure all client onboarding activities comply with internal policies, regulatory standards, and anti-money laundering (AML) requirements.
Maintain accurate records and documentation to meet audit and regulatory standards.
Work closely with the compliance and legal teams to stay updated on relevant regulatory changes.
Qualifications:
Minimum of 3-5 years of experience in client onboarding, preferably within wealth management, broker-dealer, or financial services.
Strong understanding of KYC, AML, and regulatory requirements.
Excellent communication and interpersonal skills.
Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
Proficiency with CRM systems and wealth management platforms.
Ability to work independently and as part of a team.
Pay: $35-$45/hr
Customer Service Specialist
Customer Service Representative Job In Boca Raton, FL
TalentoHC has partnered with a reputable organization seeking a detail-oriented Customer Account Coordinator to support the Account Manager and Sales team. This role is essential in maintaining efficient order flow management by implementing effective procedures and policies that align with company objectives.
Key Responsibilities:
Order Processing: Ensure all orders are processed accurately and within each account's designated shipping window while adhering to vendor compliance guidelines.
Time Management: Organize workflow efficiently to meet shipping deadlines.
Cross-Department Collaboration: Work closely with internal teams to coordinate purchase order timelines, monitor inventory availability, and address accounting-related issues.
Logistics Coordination: Manage routing with customers' logistics teams or systems to ensure smooth shipping processes.
Shipment Monitoring & Reporting: Review daily reports, track shipment statuses, and proactively address any non-conformances to meet performance standards.
Vendor Compliance: Stay updated on vendor compliance changes to prevent chargebacks.
Perform other duties as assigned.
Qualifications & Skills:
Strong leadership, sound judgment, and exceptional organizational skills.
High school diploma required; college coursework preferred. A Bachelor's degree in Business, Supply Chain, or a related field is a plus.
Minimum 5 years of customer service experience with order management responsibilities.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.).
Talento Human Capital Management is an equal opportunity employer. People are at the center of what we do! Our organization continues to thrive through our ongoing commitment to building an inclusive and diverse workforce from different backgrounds, perspectives, and skills is how.
People + Passion + Perseverance = Progress.
About Talento: Talento Human Capital Management provides talent and organizational solutions enabling businesses to evolve beyond tactical human resources management. Our footprint spans across the Americas, Europe and As
Junior Customer Service Representative
Customer Service Representative Job In Miami, FL
Start Your Journey in Customer Service Today!
Are you enthusiastic, friendly, and eager to help customers? We're looking for a Junior Customer Service Representative to provide excellent support and ensure a positive customer experience. This role is perfect for someone looking to grow their skills and build a rewarding career in customer service.
Responsibilities:
Assist customers with inquiries and provide accurate information.
Resolve basic issues and escalate complex problems to senior staff.
Maintain detailed records of customer interactions in CRM systems.
Communicate effectively with team members to ensure seamless service.
Provide feedback to improve customer service processes.
Participate in training sessions and team development activities.
Qualifications:
Strong communication and active listening skills.
A customer-focused attitude with a problem-solving mindset.
Basic proficiency with computer systems and customer service tools.
Previous experience in customer service is an advantage but not required.
Benefits:
Hands-on training and mentorship to support your growth.
Opportunities for career advancement within the company.
A collaborative and supportive work environment.
Access to professional development programs and workshops.
Take your first step toward a fulfilling career in customer service. Apply now to join our dedicated team!
Customer Support Specialist
Customer Service Representative Job In West Palm Beach, FL
Sales & Customer Support Agent
Hours: Mon-Fri (10am-6pm) & Sat (11am-4pm)
Pay: $19-20 HR
Must Haves:
Basic computer skills - Understanding of Microsoft Office Suite
2-5+ years of Customer Service experience and/or Sales experience
Organized, reliable, & meet deadlines
Strong written and verbal communication skills
Plusses:
Retail experience
Bilingual (English/Spanish)
Microsoft Excel
Logistics experience/supply chain experience
Experience with FedEx, UPS, USPS, etc.
Day to Day:
This is a great opportunity to work for an international Logistics any Supply Chain company. As the Customer Service & Sales Associate, you will have the potential opportunity to grow within Operations as well. You will be opening and closing the store each day, helping customers with shipment rate quotes, logging data, and much more! You will be servicing customers in the store, with some over-the-phone support as well. You will also be able to reach out to other team members for any questions that need to be escalated.
Customer Service Representative (Benefits/401K)
Customer Service Representative Job In West Palm Beach, FL
Job Title: Customer Service Representative (Benefits/HR)
Pay: 20 per hour
Our client, a Global Financial Services company is seeking a detail oriented Customer Service Representative with a focus on HR Benefits and the first point of contact for participants with inquiries about our client's Human Resource Solutions (HRS) products. This role is key to ensuring a seamless and positive service experience for all participants.
Key Responsibilities:
Serve as the initial point of contact for inbound participant requests and questions regarding HRS products.
Maintain in-depth knowledge of HRS products and systems to assist both internal and external partners effectively.
Handle daily participant calls, providing real-time support for questions, technical issues, and product navigation.
Log and document participant interactions to minimize repeat inquiries and optimize service delivery.
Offer technical support for participants using automated phone systems and employee websites, including assistance with menu navigation.
Utilize multiple software platforms (HRIS, Salesforce, Sungard, ORS) to provide accurate and efficient responses to participant needs.
Prioritize critical or time-sensitive issues for timely resolution while ensuring less urgent matters are addressed appropriately.
Follow up on unresolved calls to ensure issues are fully resolved, accurate, and compliant with established resolution time frames.
What We are Looking For:
Strong customer service and communication skills, with the ability to resolve issues effectively and empathetically.
Proficiency in using computer software and systems, including HRIS, Salesforce, Sungard, and ORS.
Ability to multitask and prioritize calls based on urgency and complexity.
Detail-oriented mindset with a focus on documenting interactions accurately and thoroughly.
A proactive approach to follow-up and ensuring participant satisfaction.
Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and jobs, help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!
How to apply
Interested candidates should submit their application here: mothershipcorp.com/questionnaire
Build a robust profile so we can know you well upfront:
The above is to ensure best matching and verification results and to join our network for all open roles. It also serves as your new digital resume for global roles, both on, and off, the Mothership network. A true representation of yourself, beyond the resume.
Quick apply available here: mothershipcorp.com/apply.
We will not respond to email or DM applications, as these are too hard to track and manage at scale. Please apply per details above, only, for efficiency and best results. Again, we cannot respond to all ad-hoc, but can communicate via our network and system, seamlessly. This is a very important step. If you are referring candidates, please have them complete the questionnaire form above, and enter your information in the “who you referred you to us section” of the questionnaire form. You will get credit and be contacted as they are hired. Applications will be reviewed on a rolling basis until filled. Thank you for assisting us in placing candidates at warp speed and with matching precision!
Equal Opportunity Statement
Mothership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us and become a key player in delivering outstanding service. We look forward to your application!
Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and work, and help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!
Call Center Representative
Customer Service Representative Job In Boca Raton, FL
Come join an innovative leader in the healthcare industry based in Boca Raton, FL is seeking contact center Customer Service Representatives who have excellent verbal and written communication skills and the ability to maintain composure and patience while speaking with callers. The qualified candidate will professionally assist with membership inquiries and service requests and provide accurate and timely information to members, affiliated Physicians/Staff, and internal teams.
Essential Duties and Responsibilities:
• Assists members/physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence. Researches and resolves member issues and develops appropriate solutions.
• Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts.
• Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks. Accurately documents all phone calls and activities in the member's record.
• Provides information to Members and Doctor's offices to assist with reimbursement inquiries.
• Assists members/physicians with general website and App support.
Education / Experience / Knowledge:
High school diploma or general education degree (GED); An Associate degree is desirable, but not required. Minimum of one year of related experience and/or training, which may include prior customer service in a call center environment, or business / administrative experience.
Required skills include:
• Must possess strong communication skills and be articulate and concise. Speaks clearly, using appropriate grammar and word choice.
• Displays professional telephone etiquette and ability to use advanced phone systems. While not required, foreign language fluency may be considered a plus.
• Ability to establish priorities, work independently, and manage objectives with little supervision.
• Types with speed and accuracy, proficiency with Microsoft Office Suite and knowledge of modern office procedures.
• Prior experience with various call center solutions a plus.
Customer Service Representative (Membership experience)
Customer Service Representative Job In Doral, FL
As a Customer Service Associate, you will be the frontline representative, delivering exceptional service and personalized support to customers. Your role is essential in fostering positive customer relationships, addressing inquiries, and ensuring a seamless customer experience. You will handle various service channels-including phone, email, chat, and in-person interactions-while maintaining professionalism, empathy, and a solutions-oriented approach.
Key Responsibilities
Serve as the primary point of contact, providing professional and personalized support across multiple communication channels.
Engage with customers to understand their needs and offer tailored solutions that enhance their experience.
Assist with inquiries related to services, memberships, products, and account management.
Proactively identify customer concerns and provide appropriate recommendations, solutions, or escalations.
Effectively troubleshoot and resolve customer issues in a timely, empathetic, and professional manner.
Utilize CRM and other tools to accurately document customer interactions and track service resolutions.
Stay up to date with company offerings and policies to ensure accurate information is provided.
Contribute to a customer-first culture by meeting or exceeding performance metrics, including response time, resolution rates, and customer satisfaction scores.
Collaborate with internal teams to improve service processes and identify opportunities for enhancing the customer experience.
Participate in ongoing training and professional development to enhance skills and industry knowledge.
Requirements
High school diploma or equivalent (Associate or Bachelor's degree preferred).
3 - 5 years of customer service experience, preferably in a call center or support environment.
Strong verbal and written communication skills with a customer-centric approach.
Ability to multitask and efficiently handle high-volume interactions.
Proficiency in Microsoft Office Suite and CRM software.
Strong problem-solving and conflict-resolution abilities.
Ability to work independently and collaboratively in a hybrid or remote environment.
Preferred Qualifications
Experience in a customer-facing role within retail, e-commerce, or service industries.
Bilingual (Spanish or another language) is a plus.
Familiarity with ticketing systems and customer support tools.
ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.
At ttg, "We believe in making a difference One Person at a Time," ttg OPT.
Customer Service Representative
Customer Service Representative Job In Miami, FL
Interamerican Bank is looking for a Customer Service Representative to provide exceptional service, assist customers with transactions, and promote banking products. As a Customer Service Representative, you will be responsible for processing customer transactions, maintaining accounts, and identifying financial solutions tailored to each client's needs. This role requires strong communication skills, attention to detail, and the ability to cross-sell banking products and services.
Job Requirements:
Minimum of 12 months of related experience or a combination of experience and training
Strong organizational skills and computer proficiency
Excellent communication and interpersonal skills with a team-player attitude
Ability to assess customer needs and recommend suitable banking products
Ability to prioritize tasks and meet deadlines
Bilingual (English & Spanish) required
Strong sales-oriented personality with a professional demeanor
Understanding of federal and state financial institution regulations (BSA/Compliance, Reg. E, Reg. CC, etc.)
Key Responsibilities:
Process customer transactions accurately and efficiently
Open and maintain personal and business accounts
Educate customers about banking products and services
Cross-sell financial products to meet sales goals
Ensure compliance with banking regulations and internal policies
Provide exceptional customer service and resolve inquiries
Assist with wire transfers and safe deposit box processing
Follow up with customers to build long-term relationships
Customer Service Representative
Customer Service Representative Job In Miami, FL
Global Distributors is a senior living equipment solution that provides innovative products to senior living facilities. Our goal is to offer the best equipment at a competitive price-point. Our founders are veteran senior living facility operators, and we pride ourselves on being at the forefront of innovation. We strive for excellence in all that we do.
Role Description
This is a full-time on-site role as a Customer Service Representative located in Miami, FL. The Customer Service Representative will be responsible for answering customer inquiries, providing support, addressing customer concerns, ensuring customer satisfaction and experience.
Key Responsibilities
Client Support: Manage inbound calls, emails, and chats from clients and manufacturers. Provide assistance with questions about products, orders, billing, and other inquiries.
Issue Resolution: Resolve client concerns professionally and efficiently by liaising with relevant departments, ensuring satisfactory and timely outcomes.
Documentation: Accurately document all client interactions in the CRM system, maintaining up-to-date records for quality assurance and process tracking.
Relationship Management: Build rapport with clients and manufacturers, fostering trust and delivering a positive customer experience.
Process Improvement: Identify recurring issues and provide feedback to management on potential improvements for enhancing the customer experience.
Qualifications
Experience in a customer service role
Excellent communication skills, both verbal and written
Ability to problem-solve and work in a team-oriented environment
Prioritization and multitasking skills
A willingness to learn and adapt to changes in procedures or policies
Knowledge of the senior living industry is a plus, but not required
A high school diploma or equivalent is required, and an associate's or bachelor's degree is preferred
Customer Service Representative
Customer Service Representative Job In Miami, FL
INTERNATIONAL FLIGHT CENTER, INC. is a full-service FBO located at Miami Executive Airport (KTMB), offering the highest level of customer service and aviation needs at competitive prices.
Role Description
This is a full-time on-site role for a Customer Service Representative at INTERNATIONAL FLIGHT CENTER, INC. The role involves providing exceptional customer service, handling customer support inquiries, ensuring customer satisfaction, and enhancing the overall customer experience.
Qualifications
Customer Service Representatives and Customer Support skills
Customer Satisfaction, Customer Service, and Customer Experience
Excellent communication and interpersonal skills
Ability to handle stressful situations with a positive attitude
Previous experience in customer service roles
Knowledge of aviation or FBO operations is a plus
High school diploma or equivalent
Customer Service Representative
Customer Service Representative Job In Miami, FL
Customer Experience Representative
We're looking for a detail-oriented and customer-focused Ecommerce Customer Experience Representative to manage online customer interactions and ensure seamless communication across all touchpoints. In this role, you'll handle customer inquiries, oversee social media engagement, process returns, and support overall ecommerce operations to deliver an exceptional brand experience.
This is a hands-on role for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about creating a positive, lasting impression on our community.
Key Responsibilities
Customer Support & Communication
Serve as the first point of contact for customer inquiries via email, chat, and social media.
Provide thoughtful, timely, and solution-oriented responses to ensure customer satisfaction.
Assist customers with order-related issues, including tracking, modifications, and concerns.
Monitor and respond to customer feedback, reviews, and messages across social platforms to maintain engagement and brand reputation.
Social Media & Community Interaction
Discuss with customers on Instagram, TikTok, and other social platforms, responding to DMs, comments, and questions.
Provide personalized recommendations and assist with product-related inquiries.
Flag trending customer concerns, feedback, or recurring issues to the team to improve processes.
Order Management & Returns Processing
Handle return and exchange requests, ensuring a smooth and efficient process.
Collaborate with the warehouse team to track shipments, resolve order issues, and prevent delays.
Update customers on their order status and provide proactive solutions when needed.
Operational Support & Process Improvement
Maintain accurate customer records and communication logs within Shopify and customer service platforms.
Identify common customer pain points and suggest improvements to enhance the overall shopping experience.
Support the ecommerce team with website updates, product availability checks, and general operational tasks as needed.
QualificationsEducation & Experience
Currently enrolled in or has completed some undergraduate coursework in Business, Communications, Marketing, or a related field.
1-3 years of experience in ecommerce customer service, fashion, beauty, or retail.
Familiarity with Shopify, Gorgias (or similar customer service platforms), and tech-savvy.
Skills & Competencies
Strong written and verbal communication skills with a warm, professional, and customer-first approach.
Ability to multitask and remain organized in a fast-paced environment.
Problem-solving mindset with the ability to troubleshoot and provide quick, effective solutions.
A team player who can collaborate across departments while maintaining strong attention to detail.
Goals of the Role
Provide outstanding, personalized customer service that enhances brand loyalty.
Maintain quick and effective response times across all customer communication channels.
Ensure a smooth return and exchange process, minimizing customer effort.
Actively engage with the community on social platforms to foster brand connection.
Perks
Collaborative, Supportive Work Environment
Monthly Company Events
Conveniently Located Office
Room For Growth Into Other Roles/Departments
Job Type: Full-time
Schedule: Monday to Friday
Work Location: In-person
Client Associate
Customer Service Representative Job In South Miami, FL
Ascendo is thrilled to present this exciting opportunity in the wealth management industry!
Are you ready to take your career to the next level? This fast-growing financial services firm is searching for a highly motivated and detail-oriented professional to provide top-tier administrative and client support to multiple Financial Advisors. If you're looking for an engaging role in a dynamic, fast-paced environment where you can make a real impact, this could be the perfect fit for you!
Responsibilities:
Manage and organize high-volume email correspondence for two advisors, ensuring timely follow-ups and efficient communication.
Serve as a key point of contact for clients, assisting with inquiries and coordinating necessary documentation.
Oversee scheduling, including setting up meetings, calls, and appointments for financial professionals.
Prepare reports, process essential paperwork, and maintain accurate client records.
Support daily administrative functions to ensure seamless office operations.
Qualifications:
Prior experience in wealth management or financial services is strongly preferred.
Highly organized with the ability to manage multiple tasks efficiently.
Strong communication skills, both written and verbal.
Capable of handling confidential information with discretion.
Familiarity with Microsoft Office and CRM systems is a plus.
Bilingual in English and Spanish is a must!
Benefits:
Competitive compensation package
Career growth opportunities in a thriving industry
Collaborative and professional work environment
Hands-on experience working with financial experts
ALL RESUMES RECEIVED WILL REMAIN HIGHLY CONFIDENTIAL AND NOT RELEASED TO ANYONE WITHOUT YOUR CONSENT.
Customer Service Representative
Customer Service Representative Job In Pompano Beach, FL
Doka is one of the world's leading companies for developing, manufacturing and distributing formwork solutions for use in all fields of the construction sector. The Doka Group is a company of the Umdasch Group and employs more than 9,000 people in over 180 locations across the globe.
We Make It Work
Job Description
The Customer Service Representative will handle all aspects of servicing accounts including but not limited to order processing and invoicing, inventory management and control, processing returns, voids, branch office and equipment logistics, yard operations and administration of the daily operations of the Operations Department including but not limited to assisting the Operations Manager with month end closing duties.
Responsibilities:
Oversee regional inventory and logistics, including stock optimization, demand planning, and material flow, ensuring accurate inventory levels through the in-house order processing system.
Manage customer accounts and the full order process-order entry, placement, follow-up, price verification, and product inquiries-while maintaining clear communication with customers and sales teams regarding product availability, delivery schedules, and order status.
Handle high volumes of calls and inquiries, resolving issues promptly and effectively, and proactively communicating any changes impacting order fulfillment.
Accurately process pricing, billing, credit requests, and ensure all services are invoiced per contract terms or purchase orders.
Monitor and resolve discrepancies in the order processing system, recommending and implementing corrective actions.
Manage back orders, track insufficient inventory, and coordinate with logistics/operations for timely procurement and equipment transfers.
Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to both customers and sales personnel.
Support additional logistics and operations tasks as needed to ensure efficient regional operations.
Other Responsibilities/Peripheral Functions
Perform other duties/projects as assigned, including participating in company committees/teams.
Ensure safe working practices and a safe working environment.
Comply with all corporate policies and business practices.
Actively participate in facility/equipment management meetings as required.
Qualifications
High school diploma required; Bachelor's Degree in Business or Logistics preferred.
2-5 years of recent experience in administration, operations, or logistics preferred.
Experience in inventory control and procurement planning preferred.
Excellent communication skills, including command of English (speaking, reading, writing).
Strong analytical skills with a strong numeric aptitude, technical proficiency, and effective problem-solving abilities.
Proficient in Microsoft Office applications, with advanced Excel skills required.
Excellent report writing and presentation skills.
Ability to learn new computer systems, products, concepts, and techniques.
Organized team player able to work independently in a results-driven, fast-paced environment.
Additional Information
Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team.
If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us on-line at *************** for additional information on Doka USA, Ltd.
Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference.
Please submit your resume and apply now.
External candidates must be authorized to work for any employer in the USA.
Customer Service Representative
Customer Service Representative Job In Sunrise, FL
We are looking for a Customer Service Representative to join our team for a contract role in Sunrise, FL. This role requires working on-site 5 days a week to provide exceptional service to our customers through various communication channels. The ideal candidate will have strong interpersonal skills, a customer-first mindset, and the ability to resolve issues efficiently.
Key Responsibilities:
Provide excellent customer service via phone, email, and chat support.
Address and resolve customer inquiries, concerns, and issues in a timely and professional manner.
Maintain accurate records of customer interactions and transactions.
Assist customers with product or service information and ensure they have a positive experience.
Process orders, returns, and exchanges, and assist with billing and account issues.
Handle customer complaints, troubleshooting problems, and escalating issues when necessary.
Follow company policies and procedures to ensure a consistent and high-quality customer experience.
Provide feedback to management on common customer issues to help improve services.
Stay up-to-date with product knowledge and updates to provide the best possible support.
Qualifications:
High school diploma or equivalent; previous customer service experience is preferred.
Excellent communication and problem-solving skills.
Strong interpersonal skills and the ability to maintain a positive attitude in all situations.
Ability to manage multiple tasks in a fast-paced environment.
Proficiency in using customer service software and MS Office.
Detail-oriented with excellent organizational skills.
Ability to work on-site 5 days a week in Sunrise, FL.
Strong phone etiquette and email communication skills.
Contract Duration:
This is a contract position, with the potential for extension based on performance and business needs.
If you enjoy helping people and thrive in a dynamic environment, we encourage you to apply and become part of our customer service team!
Customer Service Representative
Customer Service Representative Job In West Palm Beach, FL
Dealers Choice Auto Transport is a nationwide auto transport specialist that provides fully insured transport for highline and exotic vehicles. We pride ourselves on offering proper coverage for our clients, setting us apart in the industry. Our commitment to exceptional service and client satisfaction ensures reliable transportation for dealerships across the country.
Role Description
This is a full-time, on-site role located in West Palm Beach, FL for a Customer Service Representative. The Customer Service Representative will be responsible for managing customer inquiries, providing exceptional support, ensuring customer satisfaction, and facilitating a positive customer experience. Daily tasks include handling phone calls, emails, and other communication channels, and resolving any customer issues promptly and professionally.
Qualifications
Customer Service Representatives, Customer Service, and Customer Support skills
Experience in ensuring Customer Satisfaction and enhancing Customer Experience
Excellent written and verbal communication skills
Ability to work in a fast-paced environment
Strong problem-solving skills and attention to detail
Prior experience in the auto transport industry is a plus
Proficiency in using customer service software and tools
High school diploma or equivalent; a degree in a relevant field is advantageous