Customer Service Representative Jobs in Oklahoma

- 1,286 Jobs
  • Customer Service & Sales Specialist

    E-Z Mart 4.4company rating

    Customer Service Representative Job In Broken Bow, OK

    Join our dynamic team! We're not just a stop along the road; we're a community hub where customers find more than just snacks and fuel. They find smiling faces, helpful service, and a place that feels like home. As part of our team, you'll be the heartbeat of our store, keeping the shelves stocked, the coffee brewing, and our customers happy. Why Join Us: A Fun and Friendly Atmosphere: Be part of a team that supports and encourages each other. Growth Opportunities: We believe in promoting from within and supporting your career goals. Flexible Scheduling: We understand the importance of work-life balance. Paid Time Off: Earn time off to relax and recharge, knowing your hard work is valued. Retirement Savings Plan: Plan for your future with our 401(k) program, featuring a generous 6% match. Weekly Pay: Enjoy the convenience and security of receiving your paycheck every week. Pay Rate: $12-14/HR Responsibilities Customer Service Superstar: Be the friendly face that greets everyone who walks through our doors. Offer assistance, answer questions, and ensure a pleasant shopping experience. Sales Floor Guru: Keep our shelves perfectly stocked, our displays appealing, and our store clean. Your attention to detail will make our store the go-to spot for convenience. Upselling Ace: Master the art of upselling and suggestive selling, elevating the customer experience by recommending products that complement their purchase. Your insightful suggestions not only enhance their shopping journey but also contribute to achieving our sales goals. Brand Ambassador Extraordinaire: Champion our brand by encouraging customers to join our loyalty rewards program, highlighting the exclusive benefits and personalized offers they can enjoy. Your enthusiasm for our brand and knack for engaging customers will foster lasting relationships and build a loyal community. Cash Handling Pro: Efficiently manage the cash register, handle transactions with a smile, and keep the financial flow seamless and accurate. Safety Champion: Maintain a safe and welcoming environment for customers and colleagues alike, adhering to safety guidelines and protocols. Team Player: Collaborate with your colleagues to ensure smooth operations, always ready to lend a hand wherever needed. Facility Maintenance Expert: Take pride in maintaining a clean and inviting store. This includes cleaning restrooms, ensuring the inside and outside of the store are tidy, emptying trash bins, and refilling window washing stations. Your effort keeps our store looking its best! Environment Ambassador: Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience. Other Duties as Assigned Other duties as assigned Qualifications Age Requirement: Must be 18 years of age or older if located in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO. For all other states, must be 21 years of age or older. Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail. Communication Skills: Ability to read, write, speak, and understand English effectively. Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication. Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs. Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check. Personable and Positive: You have a friendly demeanor and a knack for making people feel welcome. Detail-Oriented: You notice the little things that make a big difference in a customer's experience. Reliable and Responsible: You're punctual, trustworthy, and take pride in your work. Flexible: You're adaptable and ready to take on a variety of tasks in our fast-paced environment. Experience is a Plus: Previous experience in retail or customer service is appreciated, but not required. We believe in learning on the job! Benefits: For information on benefits offered, please click on the hyperlink below. *********************************** Equal Opportunity Employer GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision. This Organization Participates in E-Verify ****************************************************************************************************** RequiredPreferredJob Industries Retail
    $12-14 hourly 27d ago
  • Bilingual Customer Service Representative

    Foundever

    Customer Service Representative Job In Pocola, OK

    Bilingual Spanish/ English Customer Service Representative Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever in Fort Smith, AR where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 4600 Towson Ave #275, Fort Smith, AR 72901. Please note that candidates must reside within commuting distance to our office. About Foundever Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Why You Should Join Us Competitive Pay: Starting at $19/hour, with paid training at $15/hour. Work Schedule: Minimum 40 hours per week, with weekend availability as needed. Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts. Growth Opportunities: Clear pathways for career advancement within the company. What We're Looking For Bilingual Proficiency: Must speak fluent English and Spanish Location: Must reside in Fort Smith, AR, or within commuting distance Age Requirement: Must be at least 18 years old Education: High school diploma or GED equivalent is required Experience: Preferred 6 months to 1 year of relevant work experience Availability: Must have flexible availability during operating hours Customer Service Skills: A professional attitude and strong aptitude for customer service are essential Key Skills Tech-Savvy: Proficient in navigating system tools to search for information and answers Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently Reliability: Dependable and responsible, with a strong commitment to your role Critical Thinking: Capable of assessing situations and developing empathetic solutions Service Orientation: A personal drive to serve others with compassion and professionalism Organizational Skills: Strong organizational abilities to manage tasks effectively Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever. Military Partners We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. Equal Opportunity Employment (EEO) Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Interested in Becoming Part of Our Team? Visit us at and connect with us on Facebook , LinkedIn , and Twitter .
    $19 hourly 12d ago
  • Inside Sales Representative

    DSI Groups 4.0company rating

    Customer Service Representative Job In Norman, OK

    Insurance Sales Specialist - (Remote & In-Person Opportunity) Take Control of Your Career Today We are looking for motivated, disciplined and goal-driven individuals to join our high-performing insurance sales team! Whether you're an experienced sales professional or looking for a rewarding career change, we provide everything you need to succeed-leads, training, mentorship, and an unmatched commission structure. Why Join Us? No Cold Calling - Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting. Flexible Schedule - Work remotely, in person, or a combination of both. You decide! Unlimited Earning Potential - Competitive compensation with the most attractive commission and bonus structure in the industry and residual income on renewals. Comprehensive Training - We provide the tools, scripts, and mentorship to help you close deals quickly as well as a supportive team environment with access to seasoned mentors. Career Growth - Advancement opportunities based on performance, not tenure. What You'll Do: Get Licensed!- Must have or be willing to obtain a life insurance license (we provide guidance and support to help you get licensed). Meet with Clients - Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions. Present Tailored Solutions - Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products. Close Sales & Earn Big - Guide clients through the application process and celebrate each win! Build Long-Term Relationships - Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention. Stay Informed - Stay up to date on industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information. What You Need to Succeed: ✔ Strong communication and persuasive sales skills ✔ Self-motivated and goal-oriented mindset ✔ Ability to work independently and manage your own schedule ✔ No experience required - we'll help you get licensed if you're not already! ✔ Valid driver's license & reliable transportation (for in-person meetings) Compensation & Perks: 💰 High commission structure with monthly bonuses 💰 Residual income paid annually on policy renewals 📚 Comprehensive training and continuous professional development. 🚀 Fast-track promotion opportunities
    $34k-49k yearly est. 8d ago
  • Inside Sales Representative

    Griffin Trade Group 4.4company rating

    Customer Service Representative Job In Catoosa, OK

    We are seeking a driven and customer-focused Inside Sales Representative to join our team. This role is responsible for engaging with both new and existing clients to promote our products and services, generate sales, and strengthen business relationships. Key responsibilities include preparing quotes, processing customer orders, and ensuring seamless order execution by coordinating with operations and outside sales teams. The ideal candidate will be highly organized, detail-oriented, and committed to building and maintaining strong customer relationships. Responsibilities: Develop and execute sales strategies to meet and exceed sales targets. Identify and pursue new business opportunities through networking, cold calling, and lead generation. Build and maintain strong, long-lasting customer relationships, understanding their needs and offering solutions that add value. Conduct market research to identify trends, demands, and competitor strategies. Present and sell company products to current and potential clients, preparing professional proposals and presentations. Negotiate contract terms and agreements to close sales while maintaining company profit margins. Provide timely and accurate sales forecasts and reports to management. Participate in trade shows, exhibitions, and industry events to promote the company and its products. Work closely with the purchasing and operations manager to ensure customer satisfaction and timely delivery of products. Stay informed about product knowledge, industry trends, and best practices in sales techniques. Qualifications: Education & Experience: Associate's degree from an accredited institution or equivalent work experience in Inside Sales. Able to multi task in a fast paced environment. Proficient level of computer skills in typing, number key, Word, Excel and Outlook. Able to work in a team environment. Exceptional communication skills. Problem solving and creative thinking.
    $44k-79k yearly est. 12d ago
  • Inside Sales Representative

    Heartland 4.2company rating

    Customer Service Representative Job In Oklahoma City, OK

    The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, working with partners, generating interest, qualifying prospects, and closing sales. Responsibilities Source new sales opportunities through outbound cold calls and emails Prospect call preparation including company background research and other pertinent lead information Identify customer's buying trends and provide reports to management Enter, update, and maintain CRM information on leads, prospects, and opportunities Qualifications Bachelor's degree or equivalent experience in Business At least 1 - 3 years' of sales experience Excellent written and verbal communication skills Ability to multi-task, organize, and prioritize work
    $34k-49k yearly est. 9d ago
  • Technical Service Support Representative

    Optimum Staffing Solutions

    Customer Service Representative Job In Oklahoma

    Optimum Staffing Solutions is partnered with a company in NE OKC that is looking to add a Technical Support Rep to their team! Skills you need / What you will do Must have a minimum of 5 years experience in a technical support role - preferably in industrial equipment, electrical, mechanical or hydraulic systems. Must have strong problem-solving skills with the ability to diagnose complex technical issues. Must have excellent communication skills, both written and verbal, to interact with customers and internal teams. Must be able to travel as needed for onsite support and installations. Must be proficient in using diagnostic tools, technical software, and CRM systems. Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field preferred. Why you want this job The position offers a competitive base salary, great benefits, competitive vacation plans, and more! Very stable position at a growing company!
    $36k-59k yearly est. 14d ago
  • Sr. Customer Success Specialist

    Brightree 4.3company rating

    Customer Service Representative Job In Oklahoma

    Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. Utilizing broad knowledge of Brightree Resupply products and services, the Sr. Customer Success Specialist uses independent judgement to assess resupply business processes and feature adoption to develop prioritized recommendations that will improve customer efficiency, increase ROI and drive overall success of resupply outcomes. The Sr. Customer Success Specialist proactively engages with the customer to identify challenges, recognize opportunities, and offer insights and solutions using company best practices. The Sr. Customer Success Specialist should be a dedicated individual with a desire to help our customers build a sustainable resupply business that will help deliver better patient care while optimizing revenue streams. Detail oriented to proactively identify and offer solutions to our customers to fully optimize and enhance their resupply business. Let's talk about Responsibilities Be the first escalation point for high touch customer care, responding with urgency, clarity, competence, and swift fulfilment of all service requests. Takes ownership of client relationship for Brightree Resupply, ensuring timely communication and follow up. Through proactive issue resolution and appropriate escalation path processes, ensures achievement of quality and turnaround time service level agreements. Interfaces with appropriate team members and leadership to provide data-based process and actions necessary for identification and escalation of unresolved customer issues. Monitors and reports customer satisfaction levels to ensure compliance with service level agreements and issue resolution. Through proactive monitoring of the customer's financial results and operational processes, creates and implements ongoing action plans to achieve objectives. Proactively analyses key operational and performance data to identify trends and opportunities, providing expert advice, guidance, actionable tasks, and recommendations to the organization's business owners and end-users in order to improve the overall organization's resupply performance. Provide monthly resupply reviews using risk management analysis for complex Resupply business concerns, reviewing analytics data, workflow processes, system structures, and organizational functions to recommend process improvement solutions to optimize usage of software and services. Perform a high volume of manual data entry/data clean-up within our customer's databases, documenting and communicating findings and results effectively to the customer. Design and execute comprehensive client-specific optimization project/training plans for client end-users while adjusting for existing workflow processes. Develop and maintain loyal client relationships through exceptional high-level constant and consistent monthly, quarterly, and yearly based customer communications. Maintain extensive knowledge of both Brightree Connect and SNAP Resupply products/services as well as Resupply industry and regulatory changes. Identify expansion and cross sell opportunities that align with customers' short and long-term goals. Partner with internal Brightree Resupply managers and technical support resolving contractual questions/adherence, and service/system issues. Let's talk about Qualifications and Experience Minimum 2 years of experience in Healthcare Industry Minimum of 2 years' experience in Customer Success Demonstrated leadership competencies, with experience as an exceptional relationship manager and collaborator in a dynamic company. Bachelor's degree: equivalent combination of Healthcare Industry education, training and experience will be considered. Understanding of KPI's and how they impact revenue objectives. Ability to organize and prioritize multiple tasks, maintain records, and to work independently with few interruptions. Strong project management skills including ability to manage customer expectations and drive project results. Intermediate level proficiency with Microsoft Office package, including excel, access and PowerPoint. Strong oral and written communication skills Ability to work in a remote environment. Self-directed and self-motivated in job-related tasks. Hands on experience in an HME Resupply program Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
    $27k-42k yearly est. 11d ago
  • Bilingual Spanish Call Center Customer Service Representative

    Conduent 4.0company rating

    Customer Service Representative Job In Oklahoma

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Bilingual Spanish Call Center Customer Service Representative ** **$17.00/ Hourly** **Paid Training** **Equipment Provided** **Full-time with Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $17.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests, status changes, complaints, and grievances + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Background and drug screening required. **States that are Not Applicable for this position:** + AK, CA, HI, MA, IL, MT, NY + Metro Areas: MN- Minneapolis, IL, NY - NYC + OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met + Puerto Rico Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $17.00 per hour. ** ** \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
    $17 hourly 27d ago
  • Resident Care Specialist IV

    State of Oklahoma

    Customer Service Representative Job In Oklahoma

    Job Posting Title Resident Care Specialist IV Agency 400 OFFICE OF JUVENILE AFFAIRS Supervisory Organization 400 Central Oklahoma Juvenile Center Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Level IV - $24.398093 Job Description Why you'll love it here! HOPE. COMPASSION. COMMITMENT. The Oklahoma Office of Juvenile Affairs (OJA) strives to provide Oklahoma youth and families the resources and support they need to reach their full potential. Our mission is to collaborate with youth, families, and community partners to create pathways for success through prevention and treatment for all Oklahoma Youth. Check out why we are passionate about juvenile affairs and believe it is the career for you!!! Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees. * Generous state paid benefit allowance to help cover insurance premiums. * A wide choice of insurance plans with no pre-existing condition exclusions or limitations. * Flexible spending accounts for health care expenses and/or dependent care. * Retirement Savings Plan with a generous match. * 15 days of vacation and 15 days of sick leave the first year for full time employees. * 11 paid holidays a year. * Student Loan repayment options * Employee discounts with a variety of companies and venders. * Longevity Bonus for years of service $5,000 SIGN ON BONUS AVAILABLE $6,000 CONTINUOUS SERVICE BONUS AVAILABLE * must meet eligibility criteria" 'This position is a safety sensitive position as defined by 63 O.S. § 427.8 (K)(1)(i)(2) due to providing direct child care. Therefore, those applicants testing positive for marijuana will not be hired even when in possession of a valid medical marijuana license.' Basic Purpose Positions in this job family are involved in providing direct care, supervision and security, transportation, and role modeling to adjudicated youth in the custody of the juvenile justice system. This will include providing paraprofessional guidance and counseling to residents, interventions to control aggressive behaviors, documentation of behaviors and activities, and monitoring and moderation of resident behavior. Typical Functions * Provides security and supervision to adjudicated residents in a variety of situations and activities. * Performs routine duties in care, custody, education, and treatment of residents; observes, records, and reports health symptoms, behavior, and activity of residents. * Manages aggressive and non-aggressive behavior through verbal and physical intervention using prescribed and approved techniques; quickly responds to physical assaults, riots, and other emergency situations. * Conducts counts of residents and enforces institutional rules and regulations; observes resident and staff activities on multiple surveillance monitor screens. * Provides paraprofessional counseling and instruction to residents by directing their daily activities, maintaining order, providing support, and helping them develop and achieve personal goals; serves on a treatment team to review residents' progress, treatment and educational plans; serves as a group leader by reviewing and assessing the adjustment and functioning of a group of residents. * Inspects the facility's living areas and work locations to ensure health and safety standards are being met, conducts searches for unauthorized objects, materials, and contraband; maintains security in an assigned area or post; controls movement of residents to and from living quarters for activities and off-campus appointments; maintains order and discipline during programs, meals, and recreation periods by utilizing empathic verbal communication skills. * Patrols facility grounds, juvenile living quarters and work areas on an assigned shift while observing the activities and movements of residents; checks authorized persons in or out of buildings and grounds area while assuring unauthorized persons are denied access. * Checks the physical security of the facility, including doors, windows, and lighting. * Completes written and/or typed reports on a variety of incidents and residents' behaviors; sends and receives verbal transmissions over a hand-held radio; maintains a written log of daily facility activities; communicates by telephone with emergency responder agencies in crisis situations. * Provide safe and secure transport services for OJA custody youth to and from placement, juvenile detention centers, court hearings, and various other appointments such as medical, dental and mental health evaluations. * Will have responsibility for GPS monitoring, tracking, inventory and documentation in assigned areas. * Other high risk transportation duties as assigned and specified through the Performance Management Process (PMP). * Assists other OJA employees as needed/other duties as assigned. Level Descriptor This is the leadership level of the job family, where employees are responsible for planning, organizing and directing staff activities in a 24-hour secure residential facility in the juvenile justice system. This includes directing the operations of the facility, participating as a member of the treatment teams, making recommendations concerning development and implementation of treatment and education plans for residents, and assisting in the promotion and implementation of the overall program. Employees assume responsibilities for the supervision of multiple who are assigned to various units or shifts. These additional responsibilities include but are not limited to scheduling employees for duty, evaluating performance, making visits to assigned posts to review operations, developing and conducting training, and otherwise planning and controlling the operations of an assigned unit and/or shift. Education and Experience Education and Experience requirements at this level consist of the statutory requirements of OAC 377:3-13-43(c)(1): All direct-care staff shall be at least 21 years of age and possess a high school diploma or its equivalent (10 O.S. § 401 et seq.); and the completion of thirty semester hours from an accredited college or university or one year of security experience; plus three years of security experience working with juveniles in a residential care and treatment facility. Knowledge, Skills, Abilities and Competencies Knowledge, Skills and Abilities required at this level include knowledge of security methods; of basic human physical and psychological needs; of basic first aid methods; of crisis intervention techniques; of simple health and safety precautions; of behavioral problems typically found in delinquent residents; of methods and practices of household management; of environments and events that impact the problems of youth in custody; of state statutes and agency policies concerning care of residents in secure facilities; of supervisory principles and practices; and of administrative principles and practices. Ability is required to interact with juveniles; to establish and maintain effective working relationships with others; to follow written and oral instructions; to gather facts and effectively communicate those facts in reports; to positively interact with residents of various racial, ethnic, and cultural backgrounds; to remain alert and act quickly and appropriately in emergency situations; to physically and appropriately handle escapees and violent or unruly juvenile residents; to exercise good judgment in the evaluation of situations and in making decisions; to efficiently organize and supervise the work of others; to conduct investigations and investigative interviews; to train staff; to analyze situations and make independent decisions in accordance with rules, laws, and regulations; and to make educated recommendations concerning the trajectory of a resident's treatment and overall programming. Special Requirements Applicants must be willing and able to perform all job-related travel normally associated with this position, possess a valid Oklahoma driver's license at time of appointment and be willing to be on-call twenty-four hours a day, seven days a week. The Office of Juvenile Affairs has determined that some positions in this job family are safety sensitive as defined by 63 O.S. § 427.8. Must be able to pass background check, finger prints and drug screening. A trial period of 12 months will be required. Please call the Service Desk at ************ if you have issues with accessing your Workday account. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
    $26k-32k yearly est. 60d+ ago
  • Licensed Life and Health Call Center Representative

    Onemci

    Customer Service Representative Job In Oklahoma

    MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key responsibilities: Provide information to customers about various healthcare options and insurance policies. Help customers choose the appropriate insurance policy that fits their needs. Engage with customers to understand their requirements and provide relevant solutions. Ensure that all activities and advice comply with insurance regulations and company policies. Deliver high-quality service to ensure customer satisfaction and retention. Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions. Maintain accurate and up-to-date customer information and documentation. Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers. Promote various insurance products and services to meet sales targets and business objectives. Resolve any concerns that customers may have with their insurance policies. Work closely with other team members and departments to ensure a cohesive customer service and policy management approach. Participate in ongoing training and professional development to maintain licensure and improve skills. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the following qualities: High school diploma or GED Must hold a valid Healthcare Insurance License Previous call center experience is preferred. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Excellent oral and written communication skills. Strong organizational abilities and interpersonal skills. Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively. Capable of functioning efficiently in a fast-paced environment. Dependable in completing assignments and maintaining attendance. Requirements: A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed). Two 21" monitors are needed. A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required. Wireless connections, including encrypted ones, are not allowed to access the client's Work at Home systems. You must provide your own headset. Specific models will be recommended during the interview process. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
    $23k-30k yearly est. 6d ago
  • Customer Service Representative

    Better-Health-Group 3.9company rating

    Customer Service Representative Job In Oklahoma

    Our mission is Better Health. Our passion is helping others. What's Your Why? • Are you looking for a career opportunity that will help you grow personally and professionally? • Do you have a passion for helping others achieve Better Health? • Are you ready to join a growing team that shares your mission? Why Join Our Team: At Better Health Group, it's our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don't just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group. Responsibilities Position Objective: Are you looking to make a difference daily? You will be the first voice, in many cases, that a patient will hear in their time of need. Using extreme empathy and active listening skills, you will gather and verify demographic information, tactfully ask probing questions to identify the patient's needs, and professionally document the interaction and escalate when necessary to the appropriate clinic. Responsibilities: Answer incoming healthcare contact center calls. Provide support via inbound calls for our community seniors. Gather and verify demographic information using standard computer software and systems Use tools and apply problem-solving skills to identify immediate caller needs, including potential crisis calls, and route calls to appropriate resource according to standard operating procedures Document all call information according to approved operating procedures Use verbal communication strategies to effectively elicit information, gain confidence from caller and provide reassurance Accurately identify caller's presenting concerns and document per protocol Meet quality assurance requirements and other key performance metrics, including punctuality and attendance Position Requirements/ Skills: High school diploma or equivalent. 2+ years of customer service experience, preferably in a healthcare call center environment. Active listening, empathy, professionalism, and problem-solving skills, with a focus on first-call resolution and building value for the customer Experience with Google Suite applications.. Experience with data entry and call documentation. Strong verbal and written communication skills. Medical terminology preferred. Key Attributes/ Skills: Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments Is able to work within our Better Health environment by facing tasks and challenges with energy and passion Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals Demonstrated ability to handle data with confidentiality Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision Excellent organizational, time-management, and multi-tasking skills with strong attention to detail Excellent written and verbal communication skills; must be comfortable communicating with senior-level leadership, providers, and health plans Strong interpersonal and presentation skills Strong critical thinking and problem-solving skills Must be results-oriented with a focus on quality execution and delivery Appreciation of cultural diversity and sensitivity toward the target patient population We offer a comprehensive compensation and benefits package: Medical, dental, vision, disability, and life 401k, with employer match Paid time off Paid holidays Pay Range USD $17.00 - USD $20.00 /Hr.
    $17-20 hourly 60d+ ago
  • Customer Service Representative

    Company Name

    Customer Service Representative Job In Oklahoma

    Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. Primary Objective Ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues. Primary Function and Scope: Provides customer account mana, including, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment. Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution). Responsible for keying in orders, processing faxes, and preparation of reports. Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery. Responds to customer needs. Participates in special projects and performs additional duties as required. Experience and Knowledge Required: High School Diploma or GED equivalency is required. Two (2) or more years of call center or customer service experience. Focus on customer account management preferred Prior textile industry knowledge is preferred. We offer competitive salaries and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. Dal-Tile is a proud supporter of our U.S. military, veterans, and their families - Thank You for Your Service! Active military, transitioning service members, and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.
    $24k-32k yearly est. 60d+ ago
  • Customer Service/Ramp Agents - TUL

    Quickflight Services

    Customer Service Representative Job In Oklahoma

    QuickFlight Services is a growing and dynamic aviation services company. We provide aviation and ground handling services for airlines in over 30 locations across the United States. Job Description We have openings and/or are accepting resumes at this Airport for Customer Service Agents. Experience is helpful but not necessary. Applicants will be required to attend (1-3) weeks of initial required training program, followed by additional training period later. training period is paid if successful per training contract. Competitive starting wage will be $9.25 per hour once all training is completed Part-Time positions Available Duties include loading/unloading luggage, ticket counter including selling tickets and checking in passengers, gate including boarding flights and assisting passengers with special needs and other duties can be assigned. All positions have lifting requirements and all employees learn all functions/cross train CSA responsibilities will include but are not limited to: Ability to accept personal responsibility for resolving concerns Excellent work ethic and demonstrate the ability to act with purpose and urgency Safety of our customers, crewmembers and co-workers Apply security measures as appropriate and protect SIDA Preparing and issuing tickets, computing fares, issuing refunds Checking passports and travel documents Correctly route passengers and baggage during check-in Working at arrival or departure gates Ensuring the on-time departures of aircraft Assist special need passengers including wheelchair services Answering general travel inquiries, and successfully resolving customer issues Prepare flight paperwork Load and unload baggage, mail and cargo Direct aircraft to and from gates Perform aircraft services such as lavatory, water, and de-icing (winter operations) Expeditious baggage delivery to baggage claim Sort baggage in bag makeup area Operate Jetbridge and Ground Service Equipment (GSE) Perform accurate aircraft search Close counter and ramp areas following flight closing and complete flight stats Cleaning and upkeep of all work areas Successfully complete any recurrent or required additional training Perform other duties assigned This list is not all inclusive and a CSA may be required to perform duties not identified in the above list Qualifications Qualifications: Eligibility to work in the United States without sponsorship Minimum age 18, High school diploma or G.E.D preferred. Additional education is a plus Ability to read, write, speak, and understand the English language. Second language is a plus Excellent communication skills that include speaking to large groups and individual customers Familiarity with computers Ability to work any available schedule to include nights, weekends, holidays, and overtime Ability to work indoors and outdoors with strength and stamina to endure standing for entire and during inclement weather Ability to lift 50 lbs up to 70 lbs occasional over your head with stamina to bend, stoop and crawl in confined spaces Successful completion of post-offer pre-employment DOT drug screening Successful completion of FBI criminal history check that reveals no disqualifying felony convictions in 10 years Ability to provide 10 years of employment, education, unemployment history per FAR 108.33 Must possess a valid driver's license with 3 yr good driving record and provide a copy Additional Information All your information will be kept confidential according to EEO guidelines.
    $9.3 hourly 60d+ ago
  • Customer Relations Specialist

    Beyond Acquisitions 4.1company rating

    Customer Service Representative Job In Oklahoma City, OK

    Beyond Acquisitions is a leading marketing and sales company within the Oklahoma City Metro Area! Each member of our company's ultimate goal is to manage the account that they are working alongside. Therefore, we provide our clientele with the very best personnel. Each of our team members are highly motivated to deliver a personal representation explicitly catered to meet the needs of that account. We aim to provide our prestigious clientele the very best in marketing, sales and promotions. At Beyond Acquisitions, we bridge the gap between traditional marketing and training methods for clients with a modern corporate landscape. Due to our success over the past few years with our Telecommunications clients, we have officially surpassed sales and expansion expectations. In addition, with our innovative strategies of bringing our client's brand stories to life, we have seen a significant increase in revenue and customer satisfaction. Job Description We are looking for driven, career-oriented individuals to fill the role of our Entry-Level Customer Relations Specialist. The Entry-Level Customer Relations Specialist is a critical component of our Sales Team here at Beyond and will receive individualized training from the ground up. This individual will report directly to the Sales Manager regarding new customer sales, lead generation, and sales goals. We are looking for someone who can step in at the initial Entry-Level position, master the basics, and then receive continued development to grow towards more leadership roles in the future with us. Entry-Level Customer Relations Specialist Responsibilities: Learn and master all client product knowledge and be able to answer consumer questions effectively. Present product and service packages to consumers representing our client's brand in a professional and curious manner Qualify consumers for sales promotions and close every sale with confidence Manage provided sales territory efficiently by maximizing each warm lead provided and following up with potential new clients regularly Work with experienced Sales Team leaders to pick up on best sales practices and implement them into daily operations. Work daily with other Sales Assistants to establish sales goals and identify areas to increase customer satisfaction. Qualifications Requirements of the Entry-Level Customer Relations Specialist: Impeccable communication and public speaking abilities Must possess a competitive nature and drive to excel Ability to work in a team-based environment and individually with little or no supervision Ability to overturn objections and utilize negotiation tactics Proven ability to persuade consumers and close sales 6 months-3 years of experience in a customer-facing, sales, or customer service environment Additional Information Growth Opportunity & Benefits We Offer Every Sales Assistant: Individualized training for those with little or no experience Competitive compensation, bonuses, and incentives Virtual networking events Yearly company-paid retreats We're not looking for someone to stay stagnant in the Entry-Level role. Instead, we are looking to provide that continuous training opportunity, so our Customer Relations Specialist can grow at their own pace, without any restrictions.
    $22k-29k yearly est. 27d ago
  • Route Service Representative (4-Day Workweek) (193229)

    Default 4.5company rating

    Customer Service Representative Job In Oklahoma

    Cintas is seeking a Route Service Representative (4-Day Workweek) to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which our partners deliver and pick up uniforms, shop towels, chemical cleaning products and other facility service products. Our Route Service Sales Representatives enjoy: • Comprehensive 10-week training program • Solid base salary and commission potential after being assigned a route • Majority work a 4-Day workweek • Majority work no nights or weekends • Monthly/Quarterly performance bonuses & incentives Key Responsibilities Include: • You are the face of Cintas to our customers and must work to build rapport with key decision makers • Ensure quality standards, and proactively solve customer concerns. • Grow our existing customer base by upselling and cross-selling additional products and services • Negotiating service agreement renewals and control inventory while working professionally and safely • Comply with driving and vehicle regulations. Skills/Qualifications Required Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment: • Have an active driver's license • Be at least 21 years of age • Obtain a DOT medical certification • Provide documentation regarding their previous employment All successful candidates will also possess: • The ability to meet the physical requirements of the position • A High School diploma, GED or Military Service • The ability to demonstrate a strong customer service orientation • Self-motivation and the drive to work in an environment that relies on teamwork to meet goals • A positive attitude, along with ambition, organization and service spirit This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills. Benefits Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: • Competitive Pay • 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) • Disability, Life and AD&D Insurance, 100% Company Paid • Paid Time Off and Holidays • Skills Development, Training and Career Advancement Opportunities Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. Job Category: SSR Organization: Rental Employee Status: Regular Schedule: Full Time Shift: 1st Shift
    $24k-29k yearly est. 22d ago
  • Call Center Representative

    Kirkpatrick Bank

    Customer Service Representative Job In Edmond, OK

    Job Details Entry 1400 BUILDING - EDMOND, OK Full Time High School None Monday - Friday 9AM-6PM Customer ServiceDescription Kirkpatrick Bank hires individuals who are committed to building long lasting relationships by delivering high quality customer service to all of our customers and within our communities. In return Kirkpatrick strives to offer a competitive and comprehensive benefit package. Shift hours: Monday - Friday 9:00am to 6:00pm Kirkpatrick Bank offers the following benefits (subject to eligibility requirement): Company subsidized health and dental insurance for employees and dependents Health and Dependent care flexible spending accounts, HSA account Company provided life insurance and long term disability Generous 401 (K) Match Paid Sick and Vacation Wellness Plan Employee Banking products and services provided Position Summary: Responsible for providing excellent customer support to individuals inquiring about various banking services. You will handle incoming phone calls and emails in a professional and efficient manner, ensuring customer satisfaction and resolving any issues promptly. Supervisory Responsibilities: None Essential Job Functions and Responsibilities: Answer Customer Phone Calls and Emails: Respond to incoming customer calls and emails promptly, providing support for various inquiries. Review and respond to secure mail from customers through the online banking portal, ensuring accurate and timely resolutions. Debit Card Assistance: Assist customers with debit card inquiries, including reviewing transactions, denials, raising limits, travel plans, card orders, and other general inquiries. Guide customers through the process of activating new cards and resetting pin numbers. Online Banking Support: Assist customers with online banking inquiries, including login issues, resetting passwords, and unlocking accounts. Provide guidance on how to enroll, navigate, and use online banking features. Bill Pay Assistance: Support customers with Bill Pay-related questions, including setting up payments, troubleshooting issues, and resolving problems. External Transfer and Zelle Support: Assist customers with external transfer and Zelle inquiries, including enrollment, adding and managing recipients and setting up external accounts. Review transactions to address any issues or denials, and guide customers on how to resolve them. Committed to Company Mission and Core Values The above represents general responsibilities for the position. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Qualifications Skills and Abilities: Keyboarding Skills 10-Key Skills Strong organization skills and attention to detail Microsoft Office knowledge helpful, including Excel, Word and Outlook Good interpersonal skills and customer service skills a must Education and Experience: High School Diploma or equivalent education Prior Banking experience preferred Prior Call Center Agent/Representative experience preferred Physical Requirements and Working Conditions: Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 25 pounds at times Professional office environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Kirkpatrick Bank is an Equal-Opportunity Employer who offers EEO to all persons without regard to race, color, religion, age marital or veterans status, sex, national origin, physical or mental disability or any other legally protected class.
    $23k-30k yearly est. 24d ago
  • Call Center Representative

    Cellular Sales 4.5company rating

    Customer Service Representative Job In Edmond, OK

    Cellular Sales Call Center Representative Customer Service | Business Development Job Overview The Contact Center Representative will provide ongoing support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consultants, customers, and leadership. Flexible to support changing priorities and needs. About Us At Cellular Sales, we believe our most important customers are those working on our team. That's why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program. We can't expect our people to provide their customers with an unparalleled experience if we don't provide the same for them. We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher. Collaboration, innovation, and blazing trails is what we do. Winning is the result. Our people are the secret ingredient for our sustained success. We don't just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact. In this role you will · Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes. · Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints. · Coordinate and supply necessary documentation within online reporting trackers as needed. · Utilize internal systems to access and research customer accounts and history. · Confer with customers by telephone to provide information about products or services. · Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken. · Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems. What we would like to see from you · Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization. · Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. · Oral Communication: Shaping and expressing ideas and information in an effective manner. · Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. · Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics. · Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Required Education and Experience · High School diploma or equivalent required. Preferred Education and Experience · Proficiency in Excel highly preferred. Additional Eligibility Qualifications (Knowledge, Skills, Abilities) Skills Active Listening - Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Service Orientation - Actively looking for ways to help people.Coordination - Adjusting actions in relation to others' actions.Time Management - Managing one's own time.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Monitoring - Monitoring/Assessing performance of oneself to make improvements or take corrective action.Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Abilities Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.Importance of Being Exact and Accurate - The ability to be very exact or highly accurate in performing daily duties.AAP/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Classification & Benefits The classification is Non-Exempt. Your pay will be based on your skills and experience - talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance. Compensation 1400 calls for monthly goal = $600 43 appts = $1,450 33 appts = $900 24 appts = $450 50% comms from appts made = About $300 Hourly Rate = $10.88 40 Hours per week/ 10am-6pm About $1600 in Hourly pay Total = $3,950 High Total = $2,950 Low In Office/Not Remote Other benefits Monthly Sales Contests up to $500 bonus on top of commission, fun team selling environment/office space. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $500-1.5k monthly 60d+ ago
  • WAH Mortgage Customer Service Representative

    Onemci

    Customer Service Representative Job In Oklahoma

    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This position supports customer service for mortgage customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- ...POSITION RESPONSIBILITIES Key Responsibilities: Handle inbound customer calls in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Escalate customer issues to the appropriate staff and managerial for resolution as needed Ensure first call resolution through problems solving and effective call handling Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize knowledge base and training to accurately answer customer questions Create and maintain customer CRM records with accurate call details Accurately document call resolution in appropriate systems Strictly follow client process for handling financial issues and inquiries Comply with requirements surrounding confidential information and personal information Follow all required scripts, policies, and procedures Adhere to all attendance and work schedule requirements including all scheduled training CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years of age High School Diploma or Equivalent The ability to multi-task using multiple screens and systems while talking on the phone with customers. The ability to type swiftly and accurately 30-45 Words per minute The ability to read and speak English fluently Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint) Excellent organizational, written, and oral communication skills The ability to multi-task across multiple systems and screens while speak to customers. Must be customer service oriented (empathetic, responsive, patient, and conscientious) Strong team orientation and customer focus with a positive attitude Highly reliable with the ability to maintain regular attendance and punctuality Aptitude for issue identification and problem solving The ability to thrive in a fast-paced environment where change and ambiguity are prevalent An aptitude for conflict resolution and problem solving The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred Relevant experience in banking or financial services is a plus Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX
    $24k-32k yearly est. 38d ago
  • Customer Relations Specialist

    Beyond Acquisitions 4.1company rating

    Customer Service Representative Job In Oklahoma City, OK

    Beyond Acquisitions is a leading marketing and sales company within the Oklahoma City Metro Area! Each member of our company's ultimate goal is to manage the account that they are working alongside. Therefore, we provide our clientele with the very best personnel. Each of our team members are highly motivated to deliver a personal representation explicitly catered to meet the needs of that account. We aim to provide our prestigious clientele the very best in marketing, sales and promotions. At Beyond Acquisitions, we bridge the gap between traditional marketing and training methods for clients with a modern corporate landscape. Due to our success over the past few years with our Telecommunications clients, we have officially surpassed sales and expansion expectations. In addition, with our innovative strategies of bringing our client's brand stories to life, we have seen a significant increase in revenue and customer satisfaction. Job Description We are looking for driven, career-oriented individuals to fill the role of our Entry-Level Customer Relations Specialist. The Entry-Level Customer Relations Specialist is a critical component of our Sales Team here at Beyond and will receive individualized training from the ground up. This individual will report directly to the Sales Manager regarding new customer sales, lead generation, and sales goals. We are looking for someone who can step in at the initial Entry-Level position, master the basics, and then receive continued development to grow towards more leadership roles in the future with us. Entry-Level Customer Relations Specialist Responsibilities: Learn and master all client product knowledge and be able to answer consumer questions effectively. Present product and service packages to consumers representing our client's brand in a professional and curious manner Qualify consumers for sales promotions and close every sale with confidence Manage provided sales territory efficiently by maximizing each warm lead provided and following up with potential new clients regularly Work with experienced Sales Team leaders to pick up on best sales practices and implement them into daily operations. Work daily with other Sales Assistants to establish sales goals and identify areas to increase customer satisfaction. Qualifications Requirements of the Entry-Level Customer Relations Specialist: Impeccable communication and public speaking abilities Must possess a competitive nature and drive to excel Ability to work in a team-based environment and individually with little or no supervision Ability to overturn objections and utilize negotiation tactics Proven ability to persuade consumers and close sales 6 months-3 years of experience in a customer-facing, sales, or customer service environment Additional Information Growth Opportunity & Benefits We Offer Every Sales Assistant: Individualized training for those with little or no experience Competitive compensation, bonuses, and incentives Virtual networking events Yearly company-paid retreats We're not looking for someone to stay stagnant in the Entry-Level role. Instead, we are looking to provide that continuous training opportunity, so our Customer Relations Specialist can grow at their own pace, without any restrictions.
    $22k-29k yearly est. 60d+ ago
  • Customer Service Rep at Robbers Cave State Park

    State of Oklahoma

    Customer Service Representative Job In Oklahoma

    Job Posting Title Customer Service Rep at Robbers Cave State Park Agency 566 DEPARTMENT OF TOURISM AND RECREATION Supervisory Organization Belle Starr Robbers Cave Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) January 01, 2099 Full/Part-Time Part time Job Type Seasonal (Fixed Term) (Seasonal) Compensation $12/hour part-time/seasonal Basic Purpose Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities. Typical Functions * Supervises employees engaged in providing services and information to all customers, and trains staff. * Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service. * Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices. * Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise. * Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services. * Receives requests for information and services and provides such services using advanced technological equipment. * Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities. * Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage. * Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies. Level Descriptor This is the basic level of this job family where employees perform only the most routine tasks, and will be expected to gain in-depth knowledge of the program or services being offered. Education and Experience Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience. Knowledge, Skills, Abilities and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar; and of arithmetic. Skill is required to operate various office equipment including computers. Ability is required to work with customers; to gather data and facts; to keep records; and to communicate effectively, both orally and in writing. Special Requirements Additional Job Description Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
    $12 hourly 15d ago

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Domino's Franchise

Kedia Corporation

Top 10 Customer Service Representative companies in OK

  1. Domino's Pizza

  2. Domino's Franchise

  3. Family Dollar

  4. U-Haul

  5. Pizza Hut

  6. Security Finance

  7. R1 RCM

  8. Kedia Corporation

  9. R1 Revenue Cycle Management

  10. State of Oklahoma

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