Customer Service Representative Jobs in Montana

- 438 Jobs

Customer Service Representative
Ross Stores 4.3
Customer Service Representative Job In Missoula, MT
Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs. Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction. Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed. Represents and supports the Company brand at all times. Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas. Maintains a professional appearance and adheres to the Company's dress code at all times. Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise. Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.RequiredPreferredJob Industries Retail
$30k-34k yearly est. 60d+ ago
Distribution Center Customer Service Associate
Genuine Parts Company 4.1
Customer Service Representative Job In Billings, MT
Job holder is responsible for performing any other duties as assigned by management. List the significant activities that support that function, for instance manage the annual store audit process. Where possible use language that ties the job back to the company mission and vision. Responsibilities Reviews and corrects coding for bills from HQ. Processes for correcting EDI or keys receipt of parts for incoming freight. Runs reports and reviews " old" open positions. Deletes old lines as necessary so parts can be reordered for DC stock. Writes checks at DC and maintains manual check log. Performs end of day accounting for stores and the transferring of funds from local bank account to HQ's bank account. Handles bad checks from customers of stores (do a journal entry and fill out Global Services payment slip). Investigates credit card disputes. Answers cash on demand calls by accessing store's AR to get true total of stores purchases. Researches results from jobber short paying DC, identifies and passes on to RGN clerk to do further research into each deducted item. Distributes month end AR statement to stores. Stores can get statement from Storefront but may also mail or email. Maintains miscellaneous account for transactions where funds are received from outside and then paid for various activities. Generates report where info is plugged in by the DC for any store ARs that are past due (equal to or over $1000) and distributes to HQ. Reconciles the bank account that all deposits go in to from local depository account to HQ's bank account. Processes local non-NAPA supplier's item that will be keyed as a SPOM order. Keys class credit (parts coming back to DC) manually for stores as needed. Checks nightly billing report to ensure store has placed an order. Calls store to check if order was placed but did not go through. Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores. Ensures orders are completed that are keyed and purchased as factory special order from suppliers. Verifies that parts reported as damaged or is defective is within acceptable time period so part can be sent back to manufacturer or repair depot to get repaired. Ensures transfers go between a local and jobber or independent jobber when no account between the stores exists. Generates weekly reports such as stockroom received but didn't " scan ship" product and customer potentially received product but did not get billed. Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores. Corrects rebate errors daily. Processes updated storefront with bulletins, new stores, etc. Retrieves and distribute mail. Needs to come from stockroom in a timely manner. Performs filing as needed. Resolving orders not transmitted to RADS. Processes bid proposals. Processes paperwork to fulfill IBS contract requirements. Ensures all paperwork and processes followed for items sold outside of US. Enters data for stock orders for Non-TAMS stores. Charge stores as needed for class pick up and handling. Makes claims to carriers for damaged freight. Issues credit to store for miscellaneous reasons as needed. Ensures nightly billing process is set up and runs. Creates manual hard copy of returns for items that do not have a specific AR number to be submitted to the correct supplier for credit issuance. Qualifications High School Diploma or equivalent work experience required. 2 years + of general office / clerical experience. 1 year of bookkeeping experience JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plus Must be able to work in a team environment. Must be detail minded. Must be able to problem solve. Must be able to make decisions. Must have excellent phone skills. Must have great communication skills. Must have complaint handling skills. Able to speak clearly and listen attentively. Must be self-motivated. Must have clear handwriting skills. Capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence. Must demonstrate professional business etiquette. Must know Internet Explorer/web navigation. Must know PC's / Windows (PDF, XLS, DOC, TXT, JPEG, BMP, GIF, TIF file formats). Must know Outlook. Must know Microsoft Excel (basic formulas and workbook set up). Must know Microsoft Word (including object insertion). Document management systems experience is a plus. Must know office equipment (copying, scanning) Regularly required to sit use hands to finger, handle, or feel reach with hands and arms and talk or hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. By applying, you consent to your information being transmitted by snagajob to the Employer, as data controller, through the Employers data processor SonicJobs. See Genuine Parts Company Privacy Policy at ****************************************************************************************************************** and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
$21k-26k yearly est. 9d ago
Customer Support Specialist - $18.2/hr
LC Staffing 4.2
Customer Service Representative Job In Kalispell, MT
Customer Support Specialist A well-established regional financial institution that offers a wide range of financial products and services is seeking a Customer Support Specialist. This company places a strong emphasis on building meaningful relationships, both with their customers and within the communities they serve. Their commitment to exceptional service goes beyond the traditional banking experience, as they actively engage in local volunteer opportunities and recognize the significant role their communities play in their success. With a proud history dating back to 1955, they have grown into a trusted financial partner, with a reputation for stability and financial strength. The Customer Support Specialist will be responsible for servicing incoming customer calls, answering customer questions, and resolving account issues through extraordinary customer service. This company is committed to providing secure and accessible services while maintaining a strong, community-driven approach that allows them to make decisions locally. Apply today to join them as they continue to grow and make a positive impact in the lives of their customers and the communities they call home. Why You Want This Position: Competitive Pay: $18.20/hour - Full-time position Holiday Luncheons Business Casual Fridays Saturday Differential Company Logo Gear and Much More! Essential Functions and Duties: Answer incoming telephone inquiries providing prompt and extraordinary service Correctly and efficiently transfer calls to outside offices and staff members Process telephone transfer requests, check orders, stop payments, Visa Check Card orders/reorders Provide customer service on ACH and ATM inquiries and disputes, on-line banking inquiries and resets Provide statement printouts and check copy requests Provide viable solutions to meet customer needs, while conforming to bank regulation and policies Refers services and products to include Xpress phone, on-line banking, e-statements, ODP's Participate in Community Service and Bank-sponsored activities Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers Complete required bank training courses within assigned time frame Qualifications: A moderate level of banking knowledge desired Customer service and sales experience preferred High degree of attention to detail as well as excellent organizational skills Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact Ability to work both independently and in a team environment Ability to understand and follow complex written and oral instructions Ability to communicate effectively verbally and in writing Basic computer skills with working knowledge of word processing, spreadsheets, ten-key, general computer applications and knowledge of standard office equipment High school diploma or equivalent Get in touch! Call or text 406-752-0191 to reach Jared, your career coach, in our Kalispell LC Staffing Office. 40639PandoLogic. Keywords: Customer Service Representative, Location: Kalispell, MT - 59903
$18.2 hourly 3d ago
Business Dev Representative
Compass Construction LLC Mt
Customer Service Representative Job In Kalispell, MT
The Business Development Representative role is pivotal in cultivating client relationships, identifying business opportunities, and driving growth for both our clients and our company. The ideal candidate will have a proven ability to manage a high-value portfolio of clients, collaborate with internal and external stakeholders, and deliver measurable results aligned with our mission of excellence in construction. This role requires exceptional business acumen, strategic thinking, and the ability to uncover opportunities that align with client goals and company objectives. ABOUT COMPASS CONSTRUCTION Compass Construction, LLC is a dynamic and growing general contracting company dedicated to delivering exceptional construction services with integrity, precision, and a commitment to exceeding client expectations. Through innovative solutions, skilled craftsmanship, and timely schedules, we build lasting relationships and contribute to our community's growth and prosperity. We pride ourselves on fostering a collaborative and innovative work environment where every team member contributes to our success. As we continue to expand, we are seeking a highly organized and detail-oriented Administrative Assistant to join our team. OBJECTIVES: Lead Generation: 20 new leads generated per month. 30% of qualified new leads converted into proposals. Cold Calling Metrics: 50+ cold calls made per week. 20% cold calls to scheduled meetings. Client Relationship Management Build and sustain trusted partnerships with at least 10 new clients annually, generating repeat business and referrals. Business Development Identify and bring in $30MM+ in annual bid opportunities, ensuring alignment with company revenue goals. Develop a pipeline of at least 15 qualified leads per quarter using CRM tools and business development strategies. Track and improve the proposal-to-award ratio, maintaining a win rate of 30% or higher on bids. Strategic Growth Attend and represent Compass Construction at 5+ industry events annually to build relationships and uncover opportunities. Reporting and Metrics Deliver monthly reports to leadership, including KPIs such as revenue generated, conversion rates, and pipeline status. Monitor key project milestones, ensuring 100% of client deliverables meet deadlines. EDUCATION AND EXPERIENCE Experience: 10+ years in business development, construction, or client management. Education: MBA or equivalent experience preferred. Proven track record of achieving revenue and relationship management KPIs. Proficiency in CRM tools (e.g., Salesforce, HubSpot) and project management software (e.g., Monday.com). Advanced skills in business frameworks such as SWOT analysis, financial modeling, and strategic planning. Strong organizational and multitasking abilities, capable of managing concurrent client accounts. PHYSICAL REQUIREMENTS Prolonged periods of time standing, speaking, walking, and/or sitting at a computer This position will require travel: up to 20% Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements COMMITMENT TO DIVERSITY As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, we recognize that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. Job Type: Full-time Pay: $90,000.00 - $130,000.00 per year Benefits: Health insurance Paid time off
$90k-130k yearly 19d ago
Patient Access Specialist (Acute Care)
The Staff Pad
Customer Service Representative Job In Helena, MT
The Staff Pad is honored to partner with a non-profit healthcare system in Helena, Montana with superior care and a hometown commitment to be the gold standard for health care in Montana. As a Patient Access Specialist (PAS), you will provide exceptional customer service and ensure seamless access to medical services. You will work closely with patients, staff, and providers to ensure accurate registration and timely scheduling, while maintaining knowledge of relevant policies and procedures. Job Duties: Answer patient calls, collect insurance copays, and review daily schedules Register patients accurately and efficiently, ensuring timely patient flow Provide basic instructions and information to patients Use EMR systems to record patient information Maintain knowledge of policies, procedures, and regulatory requirements Requirements: 1-2 years of hospital admissions or provider's office experience preferred High School Diploma or equivalent preferred Strong customer service and communication skills Ability to work independently and manage complex tasks Impeccable personal honesty, integrity, and confidentiality PandoLogic. Category:Administrative, Keywords:Medical Receptionist, Location:Helena, MT-59604
$30k-37k yearly est. 2d ago
Customer Service Representative III
Department of Corrections 4.3
Customer Service Representative Job In Helena, MT
Job Posting Title Customer Service Representative III Agency 131 DEPARTMENT OF CORRECTIONS Supervisory Organization DOC JCCC Job Posting End Date (Continuous if Blank) March 28, 2025 Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation $34,844.16 Basic Purpose Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities. Typical Functions Supervises employees engaged in providing services and information to all customers, and trains staff. Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service. Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices. Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise. Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services. Receives requests for information and services and provides such services using advanced technological equipment. Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities. Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage. Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies. Level Descriptor This is the leadership level where employees will perform duties at all levels of complexity and they will also serve as a first-level supervisor with responsibility for planning day-to-day operations of assigned staff. They will develop or assist in developing operations, policies, and procedures. Education and Experience Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus four additional years of experience in customer service, mail room operations or technical clerical work; or an equivalent combination of education and experience. Knowledge, Skills, Abilities and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar, of arithmetic; of the program or services being provided; of laws and rules concerning program or services being provided; of techniques of training; and of supervisory principles and practices. Skill is required to operate various office equipment including computers. Ability is required to work with customers; to gather data and facts; to keep records; to communicate effectively, both orally and in writing; to provide leadership on assigned projects or teams; and to review the work of others. Special Requirements Some positions may require that applicants be willing and able to fulfill all job-related travel. Some positions may require performing moderately heavy lifting. Some positions may require the ability to touch type. Additional Job Description James Crabtree Correctional Center Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
$34.8k yearly 10d ago
Customer Service Representative
Fastsigns 4.1
Customer Service Representative Job In Missoula, MT
Responsive recruiter Benefits: 401(k) matching Competitive salary Training & development Employee discounts Flexible schedule Opportunity for advancement Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you seeking a job that offers constant learning, skills growth, and a career path? If so, we seek employees like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current and prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways, such as by email, telephone, in person, and at their place of business. You will build long-lasting relationships by turning prospects into customers and then into long-term clients. The sign industry is ever-changing and dynamic. All you have to do is look all around and see signs of all types everywhere. You will never be bored working in the sign industry as even the smallest jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader, with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $35,000.00 - $50,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$35k-50k yearly 60d+ ago
Returns Support Rep-1
Milwaukee Tool 4.8
Customer Service Representative Job In Montana
Duties and Responsibilities Responsible for creating RMAs for customer satisfaction, 30 day returns, and other return orders Request and issue goodwill credits Research returns without paperwork using AX to issue credits to the correct customer Contact sales representatives for offsetting PO's for annual stock returns, when there is not enough information to create the RMA, or any issues with receiving a returns order Communication with RLCs for scheduling returns, any changes to processes, or issues with the returns Resolve credit issues in a timely manner Process RMAs in HJ as needed Lead and assist the Returns Clerk II Handle difficult emails in a professional matter Enter daily production of created RMAs Update Return Errors daily in a spreadsheet Assist within the department as needed Assist with training and leading the Returns Clerk II Use electronic filing Practice 5S and Safety Able to react to change effectively and handle other tasks as assigned Physical Demands Stand for long periods of time while inspecting tools Must be able to lift 30 pounds Frequent bending, stooping, pushing and pulling of parts and containers Repetitive motion Able to work in various temperature conditions Education and Experience Requirements: High School or GED diploma required Excellent organizational skills and time management skills required Must have basic math and computer skills High attention to detail Ability to perform work per instructions and within reasonable time. Must have one to two years of previous experience in electrical or mechanical repair Mechanical and diagnostic skills Physical and Weight Lifting Demands The physical and weight lifting demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Milwaukee Tool is an equal opportunity employer.
$32k-35k yearly est. 11d ago
Customer Support Specialist
Taleo Social Sourcing
Customer Service Representative Job In Montana
Note: Employees for the State of Montana must reside within Montana. All applications and required application documents must be submitted through the MT Careers site at: ***************************************************************************************************************** MISSION STATEMENT: Empowering all Montanans through work and opportunity. DLI CORE VALUES: Responsiveness Respect Integrity Excellence Cohesiveness It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here. Watch this short video to see why people love working for DLI: DLI Employee Testimonials BENEFITS: Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great state here. See our other incredible benefits here. These are some of our benefits just to name a few: Work/life balance with hybrid schedules or partial telework may be available within the state of Montana. 38 paid days off a year including vacation, sick leave and holidays. Military leave: You'll get up to 15 days of military leave with full pay. Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises. Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click here to learn more. Free telehealth and access to free employee medical clinics through our medical plan - click here to learn more. Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. - Click here to learn more. Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click here to learn more! Career progression, training opportunities and room for professional growth. State employee discounts at various businesses across the state. *This position may be covered by a Voluntary Employee Beneficiary Association (VEBA) JOB DUTIES: This position provides high quality customer service/support to Montana employers and third-party administrators. The position requires well developed communication skills, both verbal and written, and the ability to independently troubleshoot and provide problem resolution. As a Customer Support Specialist for the UI Contributions Bureau, your primary responsibilities will include (but are not limited to): Provide instruction and support for UI eServices for Employers. Respond to customer inquiries via phone, email, and secure web messaging. Support the filing of quarterly Unemployment Insurance (UI) tax and wage reports and payment via a variety of electronic tools and resources. Assist with the collection of delinquent quarterly reports. KNOWLEDGE, SKILLS AND ABILITES: If you are the right person for this opportunity, you will have the following knowledge, skills or abilities: Knowledge of (or ability to learn in a reasonable amount of time): Principles and processes for providing high quality customer service. Business English, composition, and grammar. Skill in: Effective written and verbal communication. Typing and 10-key. Computer software programs such as Word, Excel, Outlook and TEAMS. Ability to: Organize, prioritize, manage a high workload. Analyze and interpret information. Establish and maintain effective working relationships, and Read and comprehend laws, rules, policies and procedures, and apply them to the du-ties of the position. MINIMUM QUALIFICATIONS Your preparation for this opportunity could include a combination of relevant experiences including: three years of directly related education and/or experience in areas such as Business Administration, Customer Service, Collections, or similar field OR Any combination of equivalent experience and education to successfully perform the essential functions of the position will be considered. HOW TO APPLY FOR THIS OPPORTUNITY: A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed. Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process. Tip: When attaching your resume, cover letter or other required documents you must mark the attachments as “RELEVANT” or we will be unable to view your documents. Required application materials: Cover Letter - In your cover letter, describe how your education, knowledge, and skills have prepared you for this position. Resume - include all work experience you have held that would help you qualify for this position, including duties, dates of employment. Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application. All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents. If you need an accommodation with the application process, please contact the HR office.
$30k-40k yearly est. 5d ago
Vacation Specialist - Call Center (Columbia Falls - Summer)
Pursuit 3.7
Customer Service Representative Job In Montana
What perks can you expect? Join an inclusive, global team and make life-long connections. Enjoy free access to Pursuit attractions and 50% off for friends. Get discounts on hotel stays, dining, and retail. Access subsidized mental health and wellness resources. Housing accommodations available. What will be your daily pursuit? Your daily pursuit will providing potential and current guests with top-notch customer service while helping to reserve their unforgettable vacation. **THIS IS A NON-REMOTE ELIGIBLE ROLE BASED IN OUR COLUMBIA FALLS, MONTANA CALL CENTER** When does this adventure begin? This is a summer seasonal role with a circa 4 month commitment. It is posted for our spring/summer 2025 season! What will you do in this job? Answer que calls using a cloud based phone system Input reservations into a property management system Ensure that guest information is entered correctly Efficiently answer guest questions Communicate clearly and professionally to guests and team members Ensure cancellation policies are followed Process guest payments according to policy Assist with projects as needed Actively participate in monthly agent and team goal incentive programs Participate in an environment that is collaborative and fun This list of duties is intended to be representative of many of the tasks associated with this role. However, Pursuit and The Glacier Park Collection reserve the right to modify, add, remove, or otherwise change duties at their discretion based on the needs of the business. What skills and experience do you need for this job? Guest service, call center or equivalent desired. Experience in the hospitality industry strongly preferred. Strong experience using essential MS Office tools such as Excel, Outlook, PPT, Word, Teams required. Experience with PMS and POS systems (PMS, RTP, CRES) strongly preferred. Experience with Maestro, Pacific/Wizard, Five9 preferred but not required. Must have the ability to plan, organize and execute work details on time and on budget Solid written and verbal communication skills. Strong “can-do,” attitude with willingness to be flexible and adaptable. Ability to make decisions, solve problems and exercise good judgment. Strong commitment to building positive working relationships. Willingness to work with a geographically dispersed team in a seasonal environment. Resourceful, with a curiosity to solve problems and create new solutions. Ability to organize and prioritize multiple tasks in a fast-paced environment. Sense of urgency to complete job duties accurately and in a timely manner. Sense of humor and ability to ‘let things roll' when the unexpected happens. What will your work environment be like? Beautiful. You'll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you'll really get the chance to explore and see amazing scenery and wildlife in and around Glacier National Park. Fun. You'll be meeting team members from across the globe and get to participate in tons of team events. Independent. You'll spend your days in and around our amazing properties. Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog. Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole. EEO Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ************************. We thank all candidates for their intere
$39k-47k yearly est. Easy Apply 5d ago
Airline Ramp/Customer Service Agent Part-Time $17 Per Hour GTF (9545)
WFS
Customer Service Representative Job In Montana
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us? Job Summary The Airline Services Agent is responsible for supporting both ramp operations and passenger services at the airport. Duties include loading and unloading baggage and cargo, marshaling aircraft, and operating ground support equipment. Additionally, the agent assists passengers with check-in, boarding, ticketing, baggage handling, and addressing customer inquiries. The role requires strong attention to safety, compliance with airport regulations, and excellent customer service skills to ensure smooth and efficient airport operations. Responsibilities Load and unload baggage and cargo from aircraft efficiently and safely Marshal aircraft to and from gates using hand signals and communication equipment Operate ground support equipment such as tugs, belt loaders, and forklifts Conduct pre- and post-flight safety inspections of equipment and ramp areas Coordinate with flight crews, ground control, and team members for smooth operations Fill aircraft water tanks and ensure proper servicing levels Handle baggage claims and transfers, ensuring accurate delivery to connecting flights Maintain cleanliness and organization of the ramp area, adhering to safety protocols Complete required flight paperwork, including weight and balance reports Assist with emergency situations, such as equipment failures or medical incidents Work in various weather conditions, including extreme heat, cold, and rain Follow all airport safety and security regulations and report any safety hazards Make reservations, issue tickets and itineraries, and compute fares for passengers. Handle baggage check-in, collect excess baggage charges, and provide general travel information Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures. Manage arrangements for passengers holding reservations, standby travelers, and their luggage. Determine flight close-out times and complete necessary flight documentation for accuracy. Handle post-departure procedures, including invalidating tickets and finalizing reports. Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items. Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel. Minimum Requirements High school diploma or GED equivalent At least 1 year of experience in customer service or related field Ability to work varied shifts, including weekends, holidays, and nights Strong verbal and written communication skills Ability to lift and handle baggage weighing up to 50 lbs Basic computer proficiency, including the ability to input data and use relevant software Familiarity with airport regulations and procedures Ability to pass background checks and comply with airport security requirements Ability to fluently speak, read, and write the English language **This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.** Preferred Skills Previous experience in an airport, airline, or logistics environment Knowledge of ticketing, reservations, and fare calculation systems Experience handling lost and found procedures or baggage claims Strong organizational skills and attention to detail Ability to multitask in a fast-paced, high-pressure environment Knowledge of international shipping and airfreight documentation Proficiency in a second language for assisting international travelers Strong conflict resolution and problem-solving abilities Physical Requirements/Working Conditions Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs Frequent standing, walking, and moving throughout the airport terminal or warehouse Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow Manual dexterity required for handling documents, operating computers, and using two-way radios Ability to remain on your feet for extended periods (up to 8 hours or more during shifts) Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins Ability to work in a noisy environment, such as near aircraft engines and ground support equipment Perks & Benefits Want your pay in advance? Access your pay when you need it through DailyPay app! Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more! Need quality medical care? Multiple options for both full and part-time employees! Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! Looking to stay healthy and improve your life? Wellness Programs offered to all employees! Want to invest in your future? 401k program offered with company match! Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available! WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
$23k-30k yearly est. 18d ago
Reservationist
Swan Mountain Outfitters
Customer Service Representative Job In Montana
Reservation staff assist clients in booking a variety of Swan Mountain trips, including: horseback rides in Glacier National Park and the Swan Valley, fishing trips, pack trips, hunting trips, llama treks, snowmobiling, and wilderness guide school courses. Reservationists respond primarily to web-based and phone call inquiries, but also handle walk-in guests. Reservationists document guest contact information, reserve trips, receive and compute billing information, send follow up confirmation emails via our reservation management system and communicate reservation information to operating locations. They may also assist management in administrative tasks and the maintenance of company records. The reservationist is expected to have good people and organization skills, excellent phone etiquette, the ability to multi-task, and be familiar with Microsoft office and Google suite products. Local applicants preferred, but housing can be available for a fee. Housing is located in West Glacier so your own reliable transportation to commute to Columbia Falls will be required. Compensation Hourly wage starts at $16.00, DOE with possibility of end-of-season bonus. Full-time preferred, part-time considered.
$16 hourly 60d+ ago
Healthcare Customer Service Representative
Tews Company 4.1
Customer Service Representative Job In Helena, MT
Unlock Your Potential: Join TEWS and Solve the Talent Equation for Your Career TEWS has opportunities with leading companies for professionals at all career stages, whether you're a seasoned consultant, recent graduate, or transitioning into a new phase of your career, we are here to help .Seeking Healthcare Customer Service Representative! Location: Fully Onsite Schedule: MondayFriday, 8:00 AM to 5:00 PM Pay: $17.00$19.00/hour, based on experience Join a great team with our client in the healthcare industry! We are seeking a Customer Service Representative to support their mission of providing durable medical equipment. This role is a vital part of ensuring exceptional service for patients and referral partners. Key Responsibilities Communicate effectively with patients, clients, and referral sources to resolve inquiries. Verify insurance coverage, including Medicare and Medicaid. Prepare and maintain patient files, invoices, and delivery schedules. Provide technical support for equipment and handle walk-in requests. Uphold compliance with policies and industry standards. Qualifications Required: High school diploma or GED equivalent. Preferred: Experience in the medical field, medical billing, or working with durable medical equipment. Familiarity with medical terminology. Skills Excellent Customer Service Skills. Positive and empathetic personality. Strong communication and organizational skills. Proficiency in Microsoft Office applications. Ability to work independently and as part of a team. Physical Requirements Ability to lift and transport up to 65 pounds. Occasional driving to deliver equipment to patients. This is an excellent opportunity to join a dedicated team making a difference in healthcare. Apply today!
$17-19 hourly 9d ago
Customer Service Rep(01557) - 1045 W Spur Dr
Domino's Franchise
Customer Service Representative Job In Montana
ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 18 years of age or older. General job duties for all store team members • Operate all equipment. • Stock ingredients from delivery area to storage, work area, walk-in cooler. • Prepare product. • Receive and process telephone orders. • Clean equipment and facility approximately daily. • Make and label boxes Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). • Must be able to make correct monetary change. • Verbal, writing, and telephone skills to take and process orders. • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. • Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to: • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. • In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. • Sudden changes in temperature in work area and while outside. • Fumes from food odors. • Exposure to cornmeal dust. • Cramped quarters including walk-in cooler. • Hot surfaces/tools from oven up to 500 degrees or higher. • Sharp edges and moving mechanical parts. SENSING • Talking and hearing on telephone. • Near and mid-range vision for most in-store tasks. • Depth perception. • Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. PHYSICAL REQUIREMENTS including, but not limited to the following: Standing: Most tasks are performed from a standing position. Walking: For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Sitting Paperwork is normally completed in an office at a desk or table. Lifting • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. • Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying • Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. • Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing • To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push. • Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls and perform maintenance. Stooping/Bending • Forward bending at the waist is necessary at the pizza assembly station. • Toe room is present, but workers are unable to flex their knees while standing at this station. • Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. • Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Crouching or squatting may be performed occasionally to stock shelves and to clean low areas. Reaching • Reaching is performed continuously; up, down and forward. • Workers reach above 72occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. • Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. • Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks • Eye-hand coordination is essential. Use of hands is continuous during the day. • Frequently activities require use of one or both hands. • Shaping pizza dough requires frequent and forceful use of forearms and wrists. • Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. • Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. • Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Additional Information Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
$28k-36k yearly est. 5d ago
Ramp & Customer Service Agent
Horizon Air 4.1
Customer Service Representative Job In Belgrade, MT
**Company** Horizon Air **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. **Role Summary** The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. **Key Duties** + Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment. + Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing). + Performs aircraft grooming and security searches. + Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests). + Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage. + Loads and offloads luggage and cargo with the use of conveyor belts. + At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. + Performs other duties as assigned. **Day in the Life** To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA **Job-Specific Experience, Education & Skills** **Required:** + Strong written and verbal communication skills. + Ability to juggle multiple tasks in a fast-paced environment. + Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia. + Ability to learn and operate a computerized reservation system. + Typing speed of at least 25 WPM. + Ability to consistently lift 50 pounds. + Must be able to stand for long periods of time. + Must be able to bend, stoop, squat, reach and grasp. + Ability to perform basic mathematics. + Ability to work a flexible schedule including nights, weekends and holidays. + Ability to participate in paid training that may require overnight travel. + Depending on work location, ability to obtain USPS Mail Handling Certification. + Ability to obtain airport security clearance. + Ability to communicate in English. + High school diploma or equivalent. + Minimum age of 18. + Must be authorized to work in the U.S. **Preferred:** + A minimum of 1 year of customer service or community service experience. **Airport SIDA Badge Requirements** Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. **Job-Specific Leadership Expectations** Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. **Starting Rate** USD $20.30/Hr. **Total Rewards** _Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._ + Free stand-by travel privileges on Alaska Airlines & Horizon Air + Comprehensive well-being programs including medical, dental and vision benefits + Generous 401k match program + Quarterly and annual bonus plans + Generous holiday and paid time off For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits. **FLSA Status** Non-Exempt **Employment Type** Part-Time **Regular/Temporary** Regular **Requisition Type** Frontline **Apply by 7:00 PM Pacific Time on** 3/24/2025 **Location** Bozeman, MT - Airport **Regulatory Information** **Equal Employment Opportunity** We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply. **Government Contractor & Department of Transportation (DOT) Regulations** Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn. **A:** Y - T3 **Need help finding the right job?** We can recommend jobs specifically for you! **Job Locations** _USA-MT-Belgrade_ **Requisition ID** _2025-14041_ **Category** _Airports & Warehouse_
$20.3 hourly 15d ago
Recreation Customer Experience Rep III
City of Missoula, Mt 3.5
Customer Service Representative Job In Missoula, MT
Join Our Team as a Recreation Customer Experience Representative! Missoula Parks & Recreation is seeking enthusiastic and customer-focused individuals to provide exceptional service at Currents, Fort Missoula Regional Park, and Splash Montana. As a key member of our team, you'll assist patrons in navigating our recreational programs and facilities, ensuring a welcoming and informative experience for all. This role involves handling memberships, processing transactions, overseeing facility procedures, and even assisting in emergency situations when needed. If you thrive in a fast-paced, team-oriented environment and are passionate about recreation and community engagement, we encourage you to apply! To Apply: All applicants must submit the City of Missoula application. Details: Applicant Screening and Interviews will begin immediately. Applications will continue to be accepted until an adequate applicant pool has been established. Resumes will not be reviewed. All details should be entered on the application. Shifts vary between 5:00am and 9:00pm with flexible scheduling and variable days, including weekdays and weekends as needed. * Provide customer service to patrons, by phone or in person, regarding programming, facility policies, and general recreational opportunities at Currents/Parks & Recreation, FMRP, and/or Splash Montana facilities. * Ensure quality front-line customer service to guarantee accurate and consistent information is provided. * Assist with overseeing work assignments and training of various staff, including monitoring shift cleaning completion according to assigned checklists. * Ensure opening and closing procedures, for all Parks & Rec facilities, comply with the Customer Experience Handbook. * Provide membership service support, including upselling services and assisting with monthly renewal membership letters. * Monitor accurate sales; receive and expedite orders. * Reconcile cash irregularities for other cashiers; conduct daily cash-outs; exchange currency for cashiers. * Print activity rosters and daily attendance reports. * Perform general cleaning and maintenance functions, including snow removal. * Assist with updating department boards (announcements, advertisements, etc.). * Provide support during emergency situations, such as: assisting with rapid water rescues, first aid, crowd control, etc. * Perform other duties, as assigned. * Knowledge of, or the ability to learn, the principles, practices, and procedures of basic office and cash management, including point-of-sale, cash handling, reconciliation, daily deposits, etc. * Knowledge of, or the ability to learn, food preparation and sanitation requirements. * Knowledge of, or the ability to learn, waterpark and pool facility safety procedures, policies, and practices. * Knowledge of, or the ability to learn and promote, department safety considerations, City safety policies, OSHA standards and guidelines, and the Americans for Disabilities Act. * Skill in utilizing various computer software and databases, including Microsoft 365, and the ability to learn job specific applications and equipment. * Skill in following oral and written instructions. * Skill in multitasking in a fast-paced environment, while providing effective customer service. * Skill in communicating, in person and writing, with the ability to establish and maintain positive effective working relationships with diverse individuals. * Ability to stay alert and identify potential and/or actual emergency situations. * Ability to lead and work with both adults and youth of all ages. * Ability to lead and train staff, when applicable, in a various job-specific areas. * Ability to develop and prepare reports, correspondence, and various other documents. * Ability to participate in a customer focused and team-oriented environment, contributing as lead and collaborator, when necessary. * Ability to maintain and exhibit integrity and discretion in handling confidential and sensitive information. * Ability to maintain and foster a culture of professionalism, adhere to departmental and City standards and specifications, and support a positive team environment. * Ability to resolve conflicts with facilitating outcomes while maintaining a calm demeanor. * Ability to learn departmental and City of Missoula practices and procedures. Working Conditions: * Position requires the ability to lift 50 lbs. or less. * Work environment may involve occasional exposure to occupational hazards, biohazards, and physical risks, which require following basic safety precautions. * Duties require the physical ability to occasionally perform bending, pulling, and squatting motions. * Position may require schedule flexibility to accommodate opening, closing, and/or weekend shifts. ALL POSITIONS * Must be of legal age to perform the duties of the position. * Any combination of training and education equivalent to one year (1) experience with customer service, point-of-sale transactions, or another relevant field. * Must have a basic CPR/AED certification, or the ability to obtain within 60 days of hire.
$38k-45k yearly est. 26d ago
Community Care Customer Service Representative (Full Time)
Benefis Health System 4.5
Customer Service Representative Job In Great Falls, MT
Benefis is one of Montana's largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you! Develop knowledge of a variety of durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) product categories including, but not limited to; continuous positive airway pressure (CPAP) devices and supplies, wheelchairs, walkers, bathroom safety equipment, urological and ostomy supplies, oxygen, braces, compression, and wound care supplies. Research patient-specific health insurance coverage criteria and communicate the coverage criteria to customers and referral sources with a focus on providing excellent customer service. Fill orders, actively listen, ask clarifying questions, and propose appropriate solutions and recommend complimentary products to help patients remain in or return to their home safely. Will work towards competency in understanding various product lines and insurance requirements for those products. Upon completion of the provisional employment period of one-year, will have completed the required education and certification courses to promote into the Customer Service Representative II position. Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict. Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System's organization policies and procedures. Education/License/Experience Requirements: Required to complete the education and certification courses to promote into the Customer Service Representative II position after one year Successful completion of medical terminology courses/certification and Certified DME Specialist (CDME) certification are required within one year of hire Medical terminology course or certification preferred One year of related healthcare, customer service, call center, or insurance experience preferred Strong organization and communication skills required
$30k-35k yearly est. 2h ago
Medical Call Center
Global Channel Management
Customer Service Representative Job In Helena, MT
Medical Call Center needs 1 year medical insurance or medical office experience. Medical Call Center requires: Computer system experience with data entry and database documentation knowledge. Call center or professional office experience. Medical Call Center duties: Gathers information, assesses caller needs, research and resolves inquiries and documents calls. Provides clear and concise information regarding member eligibility status, passport provider change and member benefits. Follows documented policies and procedures including call handling and escalations.
$28k-37k yearly est. 60d+ ago
Patient Access Specialist
The Staff Pad
Customer Service Representative Job In Helena, MT
Job Description: Patient Access Specialist The Staff Pad has partnered with a client in Montana who has a vision to be the gold standard for Healthcare. We are searching for a Patient Access Specialist to support the organizations mission. As a Patient Access Specialist, you'll play a key role in ensuring a seamless and patient-centered experience at a specialty clinic. This position requires a welcoming demeanor and strong communication skills, as you will often provide the first impression for patients accessing healthcare services. Responsibilities include collecting demographic and insurance information, processing copayments, scheduling appointments, and ensuring accurate registration to support efficient patient flow. Responsibilities: Greet and assist patients, ensuring a positive first impression and optimal satisfaction. Obtain and verify patient demographic and insurance information with precision for accurate reimbursement. Manage patient registration and appointment scheduling, keeping clinic operations running smoothly. Handle incoming calls, address inquiries, collect copayments, and update schedules. Guide patients with preparation instructions, arrival times, and payment expectations to ensure a successful visit. Maintain a thorough knowledge of policies, patient rights, HIPAA, and other key information to educate patients or refer them to appropriate resources. Work with patients, provider offices, and care teams to support appointment coordination and follow-up care. RequirementsQualifications: High school diploma, GED, or HiSET GED preferred. 1-2 years of experience in hospital admissions, provider offices, or a customer service role in healthcare preferred. Familiarity with medical terminology and healthcare scheduling systems is an asset. Excellent interpersonal skills and the ability to manage multiple tasks in a fast-paced environment. PandoLogic. Category:Administrative, Keywords:Medical Receptionist, Location:Helena, MT-59604
$30k-37k yearly est. 2d ago
Airline Ramp/Customer Service Agent Part-Time $17 Per Hour BIL (9619)
WFS
Customer Service Representative Job In Montana
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us? Job Summary The Airline Services Agent is responsible for supporting both ramp operations and passenger services at the airport. Duties include loading and unloading baggage and cargo, marshaling aircraft, and operating ground support equipment. Additionally, the agent assists passengers with check-in, boarding, ticketing, baggage handling, and addressing customer inquiries. The role requires strong attention to safety, compliance with airport regulations, and excellent customer service skills to ensure smooth and efficient airport operations. Responsibilities Load and unload baggage and cargo from aircraft efficiently and safely Marshal aircraft to and from gates using hand signals and communication equipment Operate ground support equipment such as tugs, belt loaders, and forklifts Conduct pre- and post-flight safety inspections of equipment and ramp areas Coordinate with flight crews, ground control, and team members for smooth operations Fill aircraft water tanks and ensure proper servicing levels Handle baggage claims and transfers, ensuring accurate delivery to connecting flights Maintain cleanliness and organization of the ramp area, adhering to safety protocols Complete required flight paperwork, including weight and balance reports Assist with emergency situations, such as equipment failures or medical incidents Work in various weather conditions, including extreme heat, cold, and rain Follow all airport safety and security regulations and report any safety hazards Make reservations, issue tickets and itineraries, and compute fares for passengers. Handle baggage check-in, collect excess baggage charges, and provide general travel information Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures. Manage arrangements for passengers holding reservations, standby travelers, and their luggage. Determine flight close-out times and complete necessary flight documentation for accuracy. Handle post-departure procedures, including invalidating tickets and finalizing reports. Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items. Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel. Minimum Requirements High school diploma or GED equivalent At least 1 year of experience in customer service or related field Ability to work varied shifts, including weekends, holidays, and nights Strong verbal and written communication skills Ability to lift and handle baggage weighing up to 50 lbs Basic computer proficiency, including the ability to input data and use relevant software Familiarity with airport regulations and procedures Ability to pass background checks and comply with airport security requirements Ability to fluently speak, read, and write the English language **This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.** Preferred Skills Previous experience in an airport, airline, or logistics environment Knowledge of ticketing, reservations, and fare calculation systems Experience handling lost and found procedures or baggage claims Strong organizational skills and attention to detail Ability to multitask in a fast-paced, high-pressure environment Knowledge of international shipping and airfreight documentation Proficiency in a second language for assisting international travelers Strong conflict resolution and problem-solving abilities Physical Requirements/Working Conditions Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs Frequent standing, walking, and moving throughout the airport terminal or warehouse Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow Manual dexterity required for handling documents, operating computers, and using two-way radios Ability to remain on your feet for extended periods (up to 8 hours or more during shifts) Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins Ability to work in a noisy environment, such as near aircraft engines and ground support equipment Perks & Benefits Want your pay in advance? Access your pay when you need it through DailyPay app! Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more! Need quality medical care? Multiple options for both full and part-time employees! Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! Looking to stay healthy and improve your life? Wellness Programs offered to all employees! Want to invest in your future? 401k program offered with company match! Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available! WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
$23k-30k yearly est. 3d ago