Customer Service Representative Jobs in Linthicum, MD

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  • Customer Success Job Training Program

    Year Up United Careers 3.8company rating

    Customer Service Representative Job In Ellicott City, MD

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America or JPMorgan Chase among other leading organizations in the Baltimore area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelorʼs degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Business Operations - Project Management - Banking - Customer Success - IT Support - Data Analytics Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year. PandoLogic. Category:General, Location:Ellicott City, MD-21043
    $35k-40k yearly est. 4d ago
  • Insurance and Financial Services Agent

    State Farm Agent 4.4company rating

    Customer Service Representative Job In Dunkirk, MD

    Join the leaders. With the brand recognition of a Fortune 500 company, State Farm agents offer products to help customers meet their insurance and financial service needs. Run a small business as a State Farm agent. Being a State Farm agent gives you a unique opportunity to develop yourself, your business, and your community. We are seeking professionals to become a State Farm agent in Dunkirk, Maryland. With diverse backgrounds and experience, State Farm agents serve customers across the United States. From intangible rewards to traditional compensation, every reward you earn as a State Farm agent is based on skill, hard work and hitting the goals you set for yourself as an agent through meeting customer needs. Rewards may include: · Opportunity to run a business · Ability to lead and develop your own team · Prospect to make a difference every day · Chance to be a leader in your community Make an impact while you run a business positioned to help others protect their lives and plan ahead. We offer a paid training program with hands-on field development experiences and continued support. Apply to learn more about State Farm excellent compensation structure and get details on our State Farm Agency Career Track program to learn more about this amazing career opportunity. State Farm is an equal opportunity employer. Click the “Apply” button to be connected with a State Farm representative and to learn more about the State Farm agent opportunity. [Note: The “Apply” button is not an application for employment.] State Farm agents are independent contractors. Compensation is sales and commission based. No base compensation is available with this opportunity. To determine actual compensation, the applicable State Farm Agent's Agreement and corresponding schedule of payments must be used. Information contained herein does not guarantee eligibility to receive compensation or guarantee specific results. Eligibility and actual results will vary. Contact the job poster Theresa Brown, CIR Connecting Entrepreneurs with Small Business Ownership Opportunities Send InMail Job Details Industry Insurance Financial Services Banking Employment Type Full-time Job Functions
    $34k-38k yearly est. 17d ago
  • Service Advisor DARCARS Rockville

    Darcars Automotive Group 4.9company rating

    Customer Service Representative Job In Rockville, MD

    DARCARS Automotive Groupis now seeking Service Advisors! As the Service Advisoryou are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention. In this role you'll: Greet customers in a timely, friendly manner and obtain pertinent vehicle information Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications Generate and provide customers with a complete and accurate estimate of repair orders Establish and communicate completion time of repair with customer and technician Answer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI Follow the manufacturer's warranty guidelines and procedures Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s) Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property Must be able to manage in a fast paced work environment with limited supervision Must have great customer service, phone and computer skills Previous automotive Service Advisor experience highly preferred Must be a minimum of eighteen years of age Must have a valid driver's license Must be able to pass pre-employment screening (background) Benefits Competitive pay and opportunities for bonus Insurance: medical, vision, dental Short-term and long-term disability plans Life Insurance 401k PTO and Paid Holidays Employee discounts on vehicle purchases, parts and service repairs Opportunities to join our community service initiatives This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated. #indeedservice Powered by JazzHR 1dDPCTSauW
    $83k-119k yearly est. 6d ago
  • Client Service Associate

    Mariner Advisor Network

    Customer Service Representative Job In Annapolis, MD

    Mariner Advisor Network is recruiting for a Client Service Associate to join Connect Wealth in Annapolis, MD. This position will work primarily in the office and therefore candidate will need to be local from the Annapolis, MD area. Connect Wealth is dedicated to helping clients simplify their financial lives to focus on what truly matters. Authenticity, trust, and teamwork are their core values, guiding their commitment to transparent and ethical financial practices. Connect Wealth focuses on building lasting relationships with empathy and loyalty, ensuring financial well-being for all. Mariner Advisor Network serves as a strategic partner to Connect Wealth. The Client Service Associate is a full-time position that will be instrumental in making sure clients have a positive experience that exceeds their expectations. If you love building relationships, connecting with clients, and managing a diversity of financial and administrative tasks, then this opportunity is for you. The ideal candidate will be professional, compassionate, and consistently provide the highest standard of client service. Responsibilities Build and maintain client relationships aimed at client retention; Oversee the new client implementation process, coordinate and guide client activities with team members, and provide assistance as needed. Maintain client paper files and electronic data files in a timely manner. Responsible for the day-to-day administrative duties of the office, including but not limited to coordinating and scheduling appointments, marketing, accounts payables, receivables, supporting advisors as needed. Manage and execute client money movement transactions as assigned. Review activities within the job scope for sufficient controls to prevent errors, fraud and misstatements of financial results. Attend and participate in learning opportunities through client service associate meetings and internal resources. Oversee office operational projects on an as needed basis. Perform other duties as assigned. Qualifications Bachelor's degree preferred. A min of one year of relevant experience. Financial services experience or applicable internship experience. Wealth management experience a plus. Skills and Knowledge Strong PC proficiency with MS Office Suite. Positive attitude toward client relations to provide exceptional, proactive client service. Demonstrated ability to manage multiple tasks and maintain the necessary attention to detail. Strong verbal and written communication skills are essential to effective client relationships. Collaborative team player who actively contributes to team success. Strong organizational and analytical skills. Ability to multitask in a fast-paced environment. Highly organized with strong analytical and problem-solving skills. Interest in financial planning and client service. Able to work in a team environment. Connect Wealth provides training and resources to support your success in the role. They also offer great career advancement opportunities along with a competitive compensation and benefits package. EOE M /F/D/V
    $48k-82k yearly est. 10d ago
  • Client Success Associate

    Visualis Media

    Customer Service Representative Job In Falls Church, VA

    Job Title: Client Success Associate Position Type: Full Time Visualis is a creative and marketing agency specializing in branding, digital marketing, content strategy, and web development. We partner with brands to build impactful creative strategies and drive meaningful engagement. We are looking for a Client Success Associate (CSA) to support client relationships, assist in project coordination, and ensure smooth communication between clients and internal teams. This role is ideal for someone highly organized, proactive, and passionate about delivering exceptional client experiences in a creative agency environment. Key Responsibilities Client Support & Relationship Management: Act as the first point of contact for client inquiries, ensuring timely and professional responses. Support Client Success Managers in maintaining strong client relationships through regular check-ins and status updates. Assist in setting clear expectations with clients regarding project timelines, deliverables, and objectives. Help resolve client concerns promptly and escalate complex issues when necessary. Project Coordination & Execution: Assist in managing timelines, deliverables, and workflows across creative, marketing, and development teams. Track project progress to ensure deadlines are met and expectations are aligned. Help prepare client reports, presentations, and campaign performance updates. Collaborate with internal teams to maintain smooth execution of projects, from branding and design to digital marketing campaigns. Internal Collaboration & Process Improvement: Work closely with the marketing, creative, and development teams to ensure client objectives are met. Assist in implementing and maintaining Visualis' Airtable workflow for efficient project tracking. Gather client feedback and contribute to improving processes, ensuring a streamlined client experience. Support the integration of tools like HubSpot, Jira, or other marketing automation platforms for efficient workflow management. Data & Performance Monitoring: Monitor client campaign performance, gathering insights and recommendations for improvement. Maintain accurate records of client interactions, deliverables, and key performance indicators. Qualifications Required Experience: 3+ years of experience in client success, account coordination, or project management within a marketing, creative, or digital agency. Exposure to digital marketing, branding, content strategy, or web development is a plus. Excellent project management and problem-solving skills to optimize workflows across multiple teams. Skills & Competencies: Strong communication skills with the ability to maintain professional and positive client relationships. Highly organized and able to track multiple projects while prioritizing tasks effectively. Detail-oriented with a focus on accuracy in reporting and project execution. Proactive, adaptable, and comfortable working in a fast-paced, dynamic environment. Familiarity with project management tools such as Airtable, Asana, Jira, Trello, or HubSpot is a plus. Preferred Experience: Background in marketing, advertising, or creative industries. Understanding of SEO, social media marketing, content marketing, and paid media. Experience using CRM tools like HubSpot for client communication and reporting.
    $45k-80k yearly est. 4d ago
  • Client Services Associate

    Main Line Search

    Customer Service Representative Job In Tysons Corner, VA

    A leading Registered Investment Advisor (RIA) firm committed to delivering exceptional investment management and financial planning services to clients is looking to add an investment operations associate to their team. This firm has a reputation for integrity, expertise, and client-centric solutions, and pride themselves on fostering a collaborative and innovative work environment. Position Overview: In this role, the investment operations associate will support the operational aspects of the investment management processes, ensuring smooth and efficient day-to-day interaction with stakeholders, both internally and externally. This position offers an excellent opportunity for professional growth and development within a dynamic and client-focused organization. Key Responsibilities: Trade Execution & Monitoring: Assist with the execution of trades, including equity, fixed income, and alternative investments. Monitor trade confirmations and resolve any discrepancies. Account Reconciliation: Perform daily and monthly reconciliation of client accounts, including cash, positions, and transactions. Investigate and resolve any discrepancies or issues. Portfolio Management Support: Aid in the maintenance of portfolio records, including updates to investment strategies and allocations. Provide support in generating performance reports and client statements. Client Service: Act as a point of contact for client inquiries related to account transactions, balances, and investment performance. Ensure timely and accurate responses to client requests. Compliance & Documentation: Ensure all operational processes comply with regulatory requirements and firm policies. Maintain accurate and up-to-date records of all transactions and client interactions. System Management: Assist with the management and maintenance of investment management software and tools. Help troubleshoot and resolve any system-related issues. Process Improvement: Identify opportunities to streamline operational processes and implement best practices to enhance efficiency and accuracy. Qualifications: Education: Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Experience: Minimum of 2 year of experience in investment operations, fund administration, or a related role, preferably within an RIA or financial services environment. Series 7 & 63 certifications are a plus. Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Experience with investment management systems and software is a plus. Analytical Skills: Strong analytical and problem-solving abilities. Detail-oriented with a focus on accuracy and completeness. Regulatory Knowledge: Familiarity with regulatory requirements and compliance related to investment operations and financial services. View the full list of our open positions here: Main Line Search Job Openings
    $44k-75k yearly est. 20d ago
  • Client Services Associate

    Prudential Financial 4.8company rating

    Customer Service Representative Job In Vienna, VA

    Are you a detail-oriented superstar who loves to stay organized and manage multiple priorities? Do you enjoy working closely with advisors and clients to deliver personalized service? We are seeking a dedicated Client Services Associate to join our team. The ideal candidate will have a strong background in project management, financial services, and customer service. If you have excellent communication skills and a passion for building and maintaining client relationships, we want to hear from you. The primary role of the Client Service Associate (CSA) is to provide administrative support to an advisor or team of advisors, including any and all daily, monthly, and annual tasks. The CSA helps the advisor maintain his or her practice and deliver positive results for the advisor's clients. The ideal candidate will have a strong attention to detail, excellent customer services skills (both verbal and written), and a proven ability to adapt to a changing work environment. Qualifications - Previous experience in LPL Financial system and processing preferred - Strong ability to communicate effectively with clients and internal teams - Collaborative and strategic minded individual - Experience in account management or sales is a plus - Familiarity with Salesforce or similar CRM software is advantageous Responsibilities This is an on-site employment opportunity with offices in Vienna and Leesburg. This role would allow you to support Financial Advisors. You will join a team that is dedicated to helping clients in every stage of their financial life. This exciting position will allow you to grow your career and by helping people and families that look to our Financial Advisors for financial solutions. (Candidate is expected to be in the office 5 days a week - NOT REMOTE) Answer phones, schedule appointments, and prepare materials for client meetings Keep client management systems up-to-date with client information Assist with information and documentation requirements for new accounts, transfers, and more Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs) Manage account activities that are operational in nature - new accounts, cash management, transfers, and account maintenance (e.g., periodic distributions, debits) Assume ownership of inquiries and requests; communicate with internal departments to ensure clients' expectations for timely service delivery are met If you are a proactive individual with a passion for delivering top-notch client services, we encourage you to apply for this exciting opportunity as a Client Services Associate.
    $48k-61k yearly est. 8d ago
  • Client Services Representative

    LHH 4.3company rating

    Customer Service Representative Job In Owings Mills, MD

    Job Title: Client Services Representative Employment Type: Contract to Hire Pay Rate: $21-$24 per hour Work Arrangement: Fully Onsite Job Description: We are seeking a dedicated and detail-oriented Client Services Representative to join our team in Owings Mills, MD. This role is fully onsite and offers a contract-to-hire opportunity. The ideal candidate will assist sales representatives and clients to ensure smooth order processing and provide exceptional customer service. Responsibilities: Assist sales representatives with order processing and client communications. Facilitate smooth order processing from initiation to completion. Address client inquiries and resolve issues promptly. Maintain accurate records of client interactions and transactions. Collaborate with internal teams to ensure timely delivery of products and services. Provide support in managing client accounts and maintaining client satisfaction. Qualifications: Previous experience in customer service or client relations. Strong communication and interpersonal skills. Ability to multitask and manage time effectively. Detail-oriented with excellent organizational skills. Proficiency in Microsoft Office Suite and CRM software. Ability to work onsite in Owings Mills, MD. Benefits: Competitive pay rate of $21-$24 per hour. Opportunity for contract-to-hire based on performance. Collaborative and supportive work environment.
    $21-24 hourly 8d ago
  • Client Service Associate, Institutional

    Fiducient Advisors 3.9company rating

    Customer Service Representative Job In Washington, DC

    Fiducient Advisors provides tailored and personalized investment consulting services to clients such as retirement plan sponsors, endowments and foundations, private clients, and financial institutions. We operate with over 200 professionals nationwide, supporting our distinct purpose of helping clients prosper. The Client Service Associate role is a valuable part of the overall level of service and communication provided to clients, Consultants, custodian firms and money managers, working on the clients' behalf to help them achieve their investment goals, no matter how big or small. The position assumes responsibility for supporting the firm's Institutional Investment Consultants in the areas of account administration, client servicing, trading and consulting projects. Responsibilities: Act as a liaison between custodians and clients by maintaining client records and authorized signers, managing recurring distributions, opening accounts, preparing Standing Letters of Authorization, etc. Assist clients or Consultants with processing and facilitating money movements, including wires, electronic funds transfers, journals, DTC (Depository Transfer Check) of securities, ACAT (Automated Customer Account Transfer) and non-ACAT transfers in a timely manner while abiding by the Company's Compliance policies Draft investment trade paperwork on behalf of clients as it relates to Mutual Funds, Alternative Assets, Separately Managed Accounts, etc. in accordance with the Company's Compliance policies Support clients in completing paperwork for Hedge Fund and Private Equity subscription agreements in accordance with the Company's Compliance policies Uphold superior client service standards by providing timely follow-up, proactive communication and by being a knowledgeable resource for clients and colleagues Conducting outreach to build and maintain strong relationships with our client-base and identify firm services and solutions, such as digital, online access and cash management offerings, that support our clients' needs Sustain effective communication with firm colleagues from other departments by maintaining and updating client records and activities in the CRM, shared folders and process workflows Collaborate with peers on accomplishing operational and administrative duties; running reports, responding to general client requests, etc. Support Institutional Consultants with daily business practices including portfolio administration, client audit requests, telephone coverage, coordination of client meetings and special projects Required Education, Professional & Technical Experience Bachelor's Degree or relevant work experience 1-3 Years in Investment Consulting or Financial Industry Experience Proficiency in Microsoft Suite Broad investment knowledge including experience with mutual funds, investment managers, 401(k) and/or Defined Benefit Plan administrative procedures preferred Basic understanding of cash flow objectives Previous CRM, Advent Axys, Adobe and custodial portal experience is a plus Essential Traits Thoughtful ability to establish rapport and build relationships. Exceptional communication in a public setting with notable writing and presentation skills. Adaptability when priorities shift and able to work independently. Sound judgment and problem-solving skills. Innovative, curious, and enthusiastic. Detail-oriented with a high level of accuracy and organization. Ability to cultivate and develop inclusive and equitable working relationships to support a sense of belonging. Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism. Work Environment & Travel Requirements This role may travel up to 5% of the time for training and or business/events. This role offers a hybrid work model with three days in one of our professional office environments and two days remotely. Physical Job Expectations The physical job expectations described here are representative of those that must be met by an associate to successfully perform the essential functions of this job: Must be able to remain in a stationary position for up to 8 hours. Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information. The person in this position may at times need to move throughout the building to access different areas. Ability to move equipment weighing up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform their primary responsibilities. What We Offer (Summary Highlights) A workplace that welcomes authenticity and practices acceptance for what makes each of us different. We are committed to educating our team, growing as a firm, and taking intentional actions related to diversity, equity, belonging and inclusion. We strive to be active participants of change in and outside our industry. The base salary range for this position is $65,000-$90,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. Paid Time Off Generous PTO with optional rollover Personal/Sick Time 10 Holidays with additional half days off for specific holidays throughout the year Summer Perks Bereavement Time -inclusive time off for a loved one, unborn child, or pet. Employer Paid Parental, Personal and Family leaves. Professional Development Day for eligible exams Work Life Convenience Benefits Exclusive Wellness Benefit Programs from VirginPulse, Care.com, Torchlight, Real Appeal, Peloton and more KindBody - Family & Fertility Assistance Wellness Reimbursement Program Professional Development Designation reimbursement Employee Referral Program Employee Resource Groups, Mentorship Program & New Hire Cohort 401K Plan with company match Cell Phone Reimbursement Program Fiducient Advisors is a CFA Institute DEI Signatory. As a signatory, we commit to six Code Principals that seek to drive DEI progress in a meaningful way that can be measured. The six principles focus on pipeline, talent acquisition, promotion and retention, leadership, influence, and measurement. Fiducient Advisors is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state, or local law. The company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It is expected that all employees are aware of this policy and that they create an environment that is sensitive and respectful to all individuals. We are committed to upholding a workplace that welcomes authenticity and practices acceptance for what makes each of us different. We are committed to educating our team, growing as a firm, and taking intentional actions related to diversity, equity, equality, belonging and inclusion. We strive to be active participants of change in and outside our industry.
    $65k-90k yearly 16d ago
  • Entry Level Marketing Representative

    Alimark Inc.

    Customer Service Representative Job In Baltimore, MD

    AliMark is looking to grow our marketing team! Our next Marketing Representative will be mainly focused on generating new customer acquisitions while actively promoting our clients' brands and services to grow their brand awareness. We specialize in face-to-face marketing and promotional sales in partnered retailers to accurately promote each client and dramatically increase sales! If you are looking to get a foot in the door of a growing company, then APPLY TODAY! Responsibilities: Engage daily with potential new customers in a partnered retailer Build relationships with clients and team Accurately present and promote each client to our consumer base Communicate effectively with team and upper level management Track team and personal goals weekly Qualifications: Experience working with customers and/or teams Goal-oriented with a student mentality Works well with a team, but also self-manages at a high level Adaptable Leadership capabilities Perks: Weekly pay Travel opportunities Regular networking opportunities with leaders around the country Leadership and growth opportunities Professional development This is an in-person job located in Baltimore, MD!
    $29k-56k yearly est. 5d ago
  • Inside Sales Representative

    DSI Groups 4.0company rating

    Customer Service Representative Job In Baltimore, MD

    Insurance Sales Specialist - (Remote & In-Person Opportunity) Take Control of Your Career Today We are looking for motivated, disciplined and goal-driven individuals to join our high-performing insurance sales team! Whether you're an experienced sales professional or looking for a rewarding career change, we provide everything you need to succeed-leads, training, mentorship, and an unmatched commission structure. Why Join Us? No Cold Calling - Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting. Flexible Schedule - Work remotely, in person, or a combination of both. You decide! Unlimited Earning Potential - Competitive compensation with the most attractive commission and bonus structure in the industry and residual income on renewals. Comprehensive Training - We provide the tools, scripts, and mentorship to help you close deals quickly as well as a supportive team environment with access to seasoned mentors. Career Growth - Advancement opportunities based on performance, not tenure. What You'll Do: Get Licensed!- Must have or be willing to obtain a life insurance license (we provide guidance and support to help you get licensed). Meet with Clients - Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions. Present Tailored Solutions - Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products. Close Sales & Earn Big - Guide clients through the application process and celebrate each win! Build Long-Term Relationships - Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention. Stay Informed - Stay up to date on industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information. What You Need to Succeed: ✔ Strong communication and persuasive sales skills ✔ Self-motivated and goal-oriented mindset ✔ Ability to work independently and manage your own schedule ✔ No experience required - we'll help you get licensed if you're not already! ✔ Valid driver's license & reliable transportation (for in-person meetings) Compensation & Perks: 💰 High commission structure with monthly bonuses 💰 Residual income paid annually on policy renewals 📚 Comprehensive training and continuous professional development. 🚀 Fast-track promotion opportunities
    $37k-54k yearly est. 6d ago
  • Account Representative

    Country Casual Teak

    Customer Service Representative Job In Gaithersburg, MD

    Country Casual Teak is looking for a new Account Representative focused on building relationships with and selling to designers and design firms. This role also serves as the company's liaison to design industry organizations (e.g., ASID, IIDA, ASLA, AIA), participating in webinars, events, and trade shows. The Account Representative will work to achieve annual sales goals by executing acquisition campaigns and managing customers through the full sales cycle with exceptional, personalized service. This position involves both inbound and outbound sales activities. Key Responsibilities: Achieve Sales Goals: Meet and exceed yearly revenue, client acquisition, and retention targets for the design industry sector Develop Client Relationships: Actively engage with current design clients to understand their business needs and build lasting relationships Respond to Inquiries: Handle inbound designer calls and showroom visits professionally and enthusiastically. Provide detailed product information that encourages specification and sales of Country Casual Teak products, including details about warranties, lead times, and additional offerings Generate Quotes: Check pricing and stock availability, collaborating with Sales Support staff as needed to prepare quotations CRM Management: Record all design leads, opportunities, and client contact information in Zoho CRM Sales Pipeline Management: Build, grow, and maintain a robust sales pipeline. Follow up on leads and quotes to close sales efficiently Outbound Sales: Make daily outbound calls to identify decision-makers, initiate dialogues, assess client needs, provide proposals, and close sales Collaborate on Marketing: Partner with the Marketing Team to execute phone and email campaigns, host webinars, and deliver Lunch and Learn presentations Ensure Customer Satisfaction: Conduct post-sale follow-ups to confirm customer satisfaction. Address and resolve customer complaints professionally with assistance from Customer Service Cross-Department Collaboration: Work closely with the Sales and Client Relations Manager, Operations staff, and other departments to ensure timely and accurate communication of order details to customers Networking and Industry Representation: Attend relevant business networking events to expand the company's presence and identify new sales opportunities and represent Country Casual Teak at approved design industry trade shows (up to 25% travel) Stay Informed: Keep abreast of the latest industry trends through webinars, publications, and online research. Qualifications: Experience: 5+ years of experience in a relationship-focused sales environment with a proven ability to build pipelines and generate revenue Industry Knowledge: Deep understanding of the interior design industry and client/market needs. Relationship Building: Demonstrated ability to expand and leverage existing relationships with interior designers and firms while proactively seeking new clients and opportunities Communication Skills: Excellent interpersonal and communication skills with a proven ability to establish rapport and develop relationships in person and over the phone Technical Proficiency: Strong computer skills, including proficiency in MS Word, Outlook, and Excel. Familiarity with CRM software and computerized order entry systems is a plus Drive and Teamwork: Enthusiastic, goal-oriented, and able to work independently and collaboratively within a team Organizational Skills: Strong organizational and follow-up abilities with the capacity to manage multiple sales opportunities and orders simultaneously Sales Pipeline Management: Proficiency in establishing and maintaining sales pipelines using designated sales software Innovative Thinking: Creative and out-of-the-box thinker with the ability to develop innovative solutions and strategies to meet client needs and drive sales growth Benefits Offered: Health, Dental, and Vision insurance Company-funded Healthcare Reimbursement Account Company-funded Long-term Disability, Short-Term Disability, Life Insurance, and Employee Assistance Program Additional Supplemental Benefits (FSA, DCA, etc.) Paid Time Off (PTO) and Holidays Retirement Plan with Company Match Team Member Discounts on Products Tuition Reimbursement for Continued Education Regular All-Company Events Who We Are: Established in 1977, Country Casual Teak is the nation's leading designer and manufacturer of solid teak outdoor furniture. From patio dining sets to rocking chairs and luxury poolside chaises, we take pride in providing durable and beautiful teak furniture solutions that transform outdoor spaces. Our 45+ year commitment to the highest standards of quality, craftsmanship and customer service has earned us the trust of homeowners and corporate clients across the country.
    $36k-56k yearly est. 26d ago
  • Entry-Level Government Account Representative

    Carahsoft 4.1company rating

    Customer Service Representative Job In Reston, VA

    To keep step with our rapid growth in technology market, we are in search of collaborative, driven and forward-thinking individuals to continue to grow our business. We currently have openings for entry-level government Account Representatives. Account Representatives are focused on identifying, qualifying and closing federal, state and local government opportunities. You will be responsible for relationship development, proposal writing, and new business development. The ideal candidate will be a college graduate with a business-related degree and some marketing or business internship experience. This role is based out of our office in Reston, VA. Overall Responsibilities: Manage assigned accounts to maximize sales potential Work effectively within assigned territory and named account base to maximize sales potential Generate leads, qualify opportunities, and forecast pipeline Responsible for set revenue expectations and achievements Build strong relationships to achieve win/win results toward common goal Drive registration to and attend client meetings and events Build strong relationships to achieve client goals Desired Qualifications & Experience: Strong desire to learn about federal software sales BA/BS degree Proven track record of leadership, responsibility and dependability Ability to thrive in a fast-paced, changing environment Competitive, assertive, self-starter mentality Carahsoft is an equal opportunity company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
    $32k-42k yearly est. 32d ago
  • Customer Engagement Representative

    Peraton 3.2company rating

    Customer Service Representative Job In Linthicum, MD

    Responsibilities The Customer Engagement Representative will serve as the primary operational liaison between the Defense Industrial Base (DIB) partners and the Defense Cyber Crime Center (DCISE). The role involves supporting the onboarding, communication, and overall engagement with DIB partners, ensuring that partners have access to relevant information, resources, and training to support their cybersecurity efforts. This position requires a highly organized, proactive individual with strong communication and technical skills to manage partner relationships and support various outreach initiatives. Qualifications Required Qualifications: * Associates degree and 10+ years of experience; OR Bachelor's degree and 8+ years of experience; OR Master's Degree and 6+ years of experience. Or 3 years with PhD. However, four (4) years of additional relevant experience or specialized training will be considered in lieu of a Bachelor's degree. * Extensive experience in customer engagement, partner relationship management, or a related field. * Strong communication and interpersonal skills with the ability to engage and build relationships with diverse stakeholders. * Proficiency in Customer Relationship Management (CRM) tools, preferably Salesforce. * Experience with creating marketing and outreach materials, including infographics and social media content. * Strong technical troubleshooting skills to manage user accounts and access to systems. * Proficiency in data visualization and analytics tools to track and present engagement metrics. * Ability to manage multiple tasks and priorities in a fast-paced environment. * Experience planning and facilitating events, both in-person and virtual. * Active Secret Security Clearance Preferred Qualifications: * Experience working with government or defense-related organizations. * Familiarity with the Defense Industrial Base. * Understanding of cybersecurity concepts and terminology. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $86,000 - $138,000. This represents the typical salary range for this position based on experience and other factors. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
    $44k-65k yearly est. 10d ago
  • Customer Service Representative-2nd shift

    Roto-Rooter 4.6company rating

    Customer Service Representative Job In Linthicum, MD

    Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. Call Center Customer Service Representative, 2 nd Shift If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. Hiring immediately for second shift, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter's Baltimore area Call Center on the evening shift (until 10:00pm). The hourly pay rate for this position is $17.00-$19.00, depending on experience. Responsibilities Be the first point of contact with our customers. Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems. Data entry, including customer contact information and relevant details concerning their plumbing problems. Schedule a service call based on customer's availability and convenience. Discuss additional services and products we have available that may be helpful. Be a trusted informational resource for Roto-Rooter customers. Requirements Bilingual skills are a plus! Strong customer service focus AS400 knowledge is preferred Prior call center experience is helpful Able to work in a fast-paced environment Excellent oral and written communication skills A Working knowledge of Microsoft Word and Excel programs Self-starter who is organized and thorough with attention to detail Benefits At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including: Medical insurance with a Prescription Drug Card Accident and Critical Illness Insurance Dental Insurance Vision Insurance Paid Vacation Paid Training Life Insurance Matching 401K Retirement Savings Plan Tuition Reimbursement Profit Sharing Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company. EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law. Advertising Tags BCC1 #LI-JN2 #LI-ONSITE Not ready to apply? Connect with us for general consideration.
    $17-19 hourly 21d ago
  • Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)

    Municipal Employees Credit Union of Baltimore 3.0company rating

    Customer Service Representative Job In Baltimore, MD

    DEPARTMENT SHIFT Monday - Friday: 3rd shift 10:10 AM - 7:00 PM Rotating Saturdays (mandatory): 9:00 AM - 1:00 PM MECU CREDIT UNION MECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore, MD, this not-for-profit financial institution proudly serves more than 100,000 members. MECU is currently searching for our newest team member to join our Call Center as an Account Services Representative (ASR) I. This is a full-time position located in downtown Baltimore, MECU Credit Union subsidizes a portion of parking or MTA. Must successfully complete an electronic assessment. POSITION SUMMARY Account Services Representative I Under general supervision, projects a professional company image through telephone interactions with members. Answer incoming calls from members to provide information in response to inquiries about products and services and to handle and answer questions over the telephone. This individual must have excellent phone and communication skills. Account Services Representative II With moderate supervision projects a professional company image through telephone interactions with members. Answers incoming calls from members to provide information in response to inquiries about products and services. Investigates and resolves complaints and problems pertaining to account status and MECU products and services. Effectively cross sells MECU products and services. Must demonstrate excellent phone and communication skills. POSITION-SPECIFIC COMPETENCIES Member (Coworker) Service Develops positive relationships by listening carefully and respectfully. Makes and fulfills commitments to resolve member/coworkers issues. Demonstrates sensitivity to the member's/coworker's sense of urgency. Follows up to ensure that members/coworkers are satisfied with both the process and the outcome. Routine Account-Related Inquires Determines members specific account needs in the course of member contact. Works with branches and departments within the Credit Union to resolve member concerns. Answers member inquiries regarding various credit union services and products. Confers with management regarding account and service problems outside standard operating guidelines to obtain a decision on how best to handle specific situations. Member Issue Resolution Research and resolve member problems, acting as the member liaison between other departments when necessary. Products/Service Knowledge Possesses current knowledge of all key products and services. Understands the benefits and constraints associated with these products and services. Utilizes knowledge to meet member needs and gain a competitive advantage. Cross-Sell Products Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards. Based on business needs and as determined appropriate by your supervisor or management, the duties described above may change from time to time. EDUCATION * High School Diploma (general studies) Required * General Education Degree (GED) In Lieu of H.S. Diploma EXPERIENCE * ASR I Eighteen (18) months Call Center Preferred * ASR I One (1) year Member/Customer Service Required * ASR II Two (2) years Call Center Preferred * ASR II One (1) year Member/Customer Service Required QUALIFICATIONS * Strong computer application skills. * Strong oral/written communication skills. * Must be results oriented. * Quick learner and motivated to be a consistent performer. * Attendance and punctuality are a must. COMPENSATION Salary Range per hour, depending on experience and qualifications * Account Services Representative I - $15.00 - $19.62 * Account Services Representative II - $15.43 - $21.59 BENEFITS at MECU CREDIT UNION At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: * Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. * 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement. * Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind. * Tuition Assistance: Continue your education and professional development with our tuition assistance program. * Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP. * Parking Discounts: Enjoy discounted parking to make commuting easier. * Long-Term Care Insurance: Prepare for the future with long-term care coverage options. * Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance. Join MECU and enjoy benefits that truly support you and your family. PHYSICAL DEMANDS While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.
    $31k-34k yearly est. 60d+ ago
  • Employee Customer Service Center Representative

    University of Maryland Medical System 4.3company rating

    Customer Service Representative Job In Linthicum, MD

    requires being fully onsite in Linthicum, MD 8:30-5:00. The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit ************* Job Description General Summary This position is responsible for receiving and resolving employee, manager & former employee inquiries through calls and emails; providing advice and guidance covering all areas of HR including compensation and benefits. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Uses procedures, policy manuals, knowledgebase and other reference materials to assist in answering customer (employee/manager/ former employees) inquiries and resolving customer issues. Communicates HR, Benefits, or Payroll objectives, policies, procedures, and government regulations. Completes simple HR, Benefits, or Payroll related transactions. Forwards customer inquiries to Tier 2 Specialists and/or Centers of Excellence or HR Business Partner when specific, in-depth functional knowledge is required. Documents all customer inquiries, issues and transactions. Recognizes unusual events or consistent problem areas and works with Supervisor to resolve. Works as a team member focusing on customer service. Provides recommendations or suggests methods to update, simplify, and enhance processes, procedures, and technologies. Assists with the implementation of programs, policies, and services provided by the company by acting as the customer's first line of contact. Performs reviews of Frequently Asked Questions/New Policy and Procedure lists to identify steps needed to answer customer inquiries. Performs other related duties as assigned. Qualifications Education and Experience Bachelor's degree in Human Resources or related field is required One (1) year of experience in a call-center, or customer service related employment required Knowledge, Skills and Abilities In-depth technical and administrative knowledge of work area and function Recognized as a resource within function for problem solving capabilities Strong communication skills at all levels - including written and oral Strong computer skills Strong customer service skills Strong process skills (process-oriented) Ability to manage detailed work within constant deadlines and time constraints Ability to maintain confidential information Ability to work well independently and be part of a team environment Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $22.57-$31.59 Other Compensation (if applicable): Review the 2024-2025 UMMS Benefits Guide
    $22.6-31.6 hourly 34d ago
  • Customer Service Fundamentals Career Training Opportunity

    Year Up United Careers 3.8company rating

    Customer Service Representative Job In Parkville, MD

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America or JPMorgan Chase among other leading organizations in the Baltimore area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelorʼs degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Business Operations - Project Management - Banking - Customer Success - IT Support - Data Analytics Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year. PandoLogic. Category:Customer Service, Keywords:Customer Service Representative, Location:Parkville, MD-21234
    $35k-40k yearly est. 4d ago
  • Service Advisor DARCARS

    Darcars Automotive Group 4.9company rating

    Customer Service Representative Job In Bowie, MD

    DARCARS Bowieis now seeking Service Advisors! As the Service Advisoryou are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention. In this role you'll: Greet customers in a timely, friendly manner and obtain pertinent vehicle information Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications Generate and provide customers with a complete and accurate estimate of repair orders Establish and communicate completion time of repair with customer and technician Answer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI Follow the manufacturer's warranty guidelines and procedures Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s) Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property Must be able to manage in a fast paced work environment with limited supervision Must have great customer service, phone and computer skills Previous automotive Service Advisor experience highly preferred Must be a minimum of eighteen years of age Must have a valid driver's license Must be able to pass pre-employment screening (background) Benefits Competitive pay and opportunities for bonus Insurance: medical, vision, dental Short-term and long-term disability plans Life Insurance 401k PTO and Paid Holidays Employee discounts on vehicle purchases, parts and service repairs Opportunities to join our community service initiatives This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. #indeedservice Powered by JazzHR E0CutWHXxA
    $83k-119k yearly est. 6d ago
  • Inside Sales Representative

    DSI Groups 4.0company rating

    Customer Service Representative Job In Arlington, VA

    Insurance Sales Specialist - (Remote & In-Person Opportunity) Take Control of Your Career Today We are looking for motivated, disciplined and goal-driven individuals to join our high-performing insurance sales team! Whether you're an experienced sales professional or looking for a rewarding career change, we provide everything you need to succeed-leads, training, mentorship, and an unmatched commission structure. Why Join Us? No Cold Calling - Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting. Flexible Schedule - Work remotely, in person, or a combination of both. You decide! Unlimited Earning Potential - Competitive compensation with the most attractive commission and bonus structure in the industry and residual income on renewals. Comprehensive Training - We provide the tools, scripts, and mentorship to help you close deals quickly as well as a supportive team environment with access to seasoned mentors. Career Growth - Advancement opportunities based on performance, not tenure. What You'll Do: Get Licensed!- Must have or be willing to obtain a life insurance license (we provide guidance and support to help you get licensed). Meet with Clients - Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions. Present Tailored Solutions - Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products. Close Sales & Earn Big - Guide clients through the application process and celebrate each win! Build Long-Term Relationships - Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention. Stay Informed - Stay up to date on industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information. What You Need to Succeed: ✔ Strong communication and persuasive sales skills ✔ Self-motivated and goal-oriented mindset ✔ Ability to work independently and manage your own schedule ✔ No experience required - we'll help you get licensed if you're not already! ✔ Valid driver's license & reliable transportation (for in-person meetings) Compensation & Perks: 💰 High commission structure with monthly bonuses 💰 Residual income paid annually on policy renewals 📚 Comprehensive training and continuous professional development. 🚀 Fast-track promotion opportunities
    $36k-54k yearly est. 8d ago

Learn More About Customer Service Representative Jobs

How much does a Customer Service Representative earn in Linthicum, MD?

The average customer service representative in Linthicum, MD earns between $25,000 and $41,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average Customer Service Representative Salary In Linthicum, MD

$32,000

What are the biggest employers of Customer Service Representatives in Linthicum, MD?

The biggest employers of Customer Service Representatives in Linthicum, MD are:
  1. Carroll Motor Fuels
  2. U-Haul
  3. Planet Fitness
  4. Len The Plumber
  5. Family Dollar
  6. Johns Hopkins Medicine
  7. Johns Hopkins University
  8. M R Co
  9. Dollar Store Services
  10. WesBanco
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