Customer Service Representative Jobs in Leesburg, FL

Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Complex Business Service Officer (CBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Complex Sales and Risk teams to ensure execution in all aspects of the business and further support the CBSO with delivering on service initiatives. DUTIES and RESPONSIBILITIES People Management and Communication Lead the Branch in executing the organization's strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures Lead, mentor, and supervise a team of Support and Service Professionals Promote cross-training, learning, development and recognition of Service and Support Professionals within the Complex Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals Partner with CBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution Maintain strong relationships with key partners within the Branch, Complex, Region and Home Office including participation in team meetings, regional and national calls Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs Manage and oversee Support Professionals coverage for Financial Advisors in the Branch Identify Support Professional recognition opportunities within the complex through sharing of best practices, success stories and achievements Promote a branch culture that's consistent with the Firm's core values, including championing diversity and inclusion Operational Oversight Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies Facilitate and manage resolution of client inquiries/requests Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies Additional operational oversight may be required Administer other duties as delegates by the Complex Business Service Officer EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS Education and/or Experience Bachelor's degree required or equivalent education Previous industry experience Active Series 7, 8 (or 9 and 10), and 66 (or 63 and 65) Other licenses as required for the role or by management Knowledge/Skills Effective written and verbal communication skills Strong attention to detail Ability to prioritize and resolve complex needs and escalate as necessary Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies Evidence of strong leadership and talent development capabilities Previous supervisory experience preferred Exceptional organizational and time management skills Exceptional conflict resolution skills Ability to manage relationships, motivate and lead groups of people at various levels throughout the Complex Knowledge of Firm's Risk & Compliance policies Ability to think strategically Reports to Complex Business Service Officer Direct reports: Support Professionals WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. We're committed to bringing passion and customer focus to the business. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Title: Client Services Officer Company: Reputable Financial Services Organization Pay Rate: $22/HR Duration: 6 month contract to hire Environment: Hybrid, 3 days a week onsite Required Skills & Experience • 1+ years of experience within clients services from banking • Experience working with wire payments, ACH payments, etc. • Ability to collaborate in meetings and provide strong communication • Strong customer service skills - willing to chase down answers and find solutions for their client • Microsoft Office (specifically Excel) Nice to Have Skills & Experience • FX experience knowledge • Spanish or Portuguese speaking • CRM experience (specifically Microsoft Dynamics) • Bachelor's Degree Job Description One of Insight Global's top banking clients is looking for a Client Services Officer to sit on site 3 days a week in Pittsburgh, PA or Lake Mary, FL. This person will join the Client Service team within the Treasury Services department of the bank. The Client Service team supports external clients to resolve the most complex day-to-day issues and leverages the appropriate resources to resolve their inquiries. The CSO will act as the main point of contact for the client and will be responsible for client retention and de-escalating / resolving any client issues that arise via email and phone. They will also be responsible for supporting the Sr. CSO's, helping offboard clients, sitting in on client meetings, and partnering with internal teams to gain information or guidance on how to resolve client issues. This role will be fast paced and needs a candidate who is passionate about customer service, enjoys multitasking, learning operational flows of resolving client inquiries, and comfortable advocating for their clients. This person will need to be flexible working 8 hours a day between the hours of 8am - 7pm EST. Some main responsibilities may include: • Act as client service point of contact for daily inquiries and ensuring timely response by adhering to service levels for resolution; providing quality professional client experience & communication. • Identify and escalate appropriately to Senior Client Service Officer and/or Service Director, on matters requiring immediate attention • Meet Associate Client Service Officer target objectives & grade level certifications (performance, behavior, & productivity); achieve training journey requirements • Develop a firm understanding of all standards (policies/procedures) & Client Service tools/systems • Acquire and utilize knowledge of core Treasury Services product suite and associated operational flows to appropriately address client inquires Exact compensation may vary based on several factors, including skills, experience, and education. Healthcare benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, financial protection benefits, as well as HSA, FSA, and DCFSA account options. 401k retirement account access is offered starting on the 90th day with employer matching after one year of service. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Please note all applicants must be a current US resident. ESI is now hiring an Inside Sales Representative in the Palm City, FL area. ESI is seeking an Inside Sales Representative who is responsible for promoting and selling property and casualty insurance products to potential clients. Prior insurance sales experience required. The Inside Sale Representative role is an excellent opportunity for someone looking to expand their career in insurance sales and grow within a dynamic industry. QUALIFICATIONS: High school diploma or equivalent; college degree preferred but not required. Prior sales experience required. Willingness to obtain 440 CSR license with agency assistance required. Willingness to obtain property and casualty insurance license required. Ability to read, write, speak, and understand the English language fluently. Ability to walk, stand, stoop, bend, push a cart, or lift during the entire shift Ability to lift up to 25 pounds, including small packages and supplies DUTIES AND RESPONSIBILITIES: Conducts outbound sales calls to prospects to promote property and casualty insurance products. Responds to inbound inquiries from potential clients regarding insurance coverage options. Educates clients on various insurance policies, coverage options, and benefits. Assesses clients' insurance needs and recommend appropriate coverage solutions. Maintains accurate records of sales activities and client interactions in the CRM system. Collaborates with team members to achieve sales targets and objectives. Stays updated on industry trends, product knowledge, and regulatory requirements. Provides excellent customer service to ensure client satisfaction and retention. Any other duties as assigned. For immediate consideration, please email your resume directly to our recruiter, Craig Martinov, at ******************, and include in the subject line: Inside Sales Representative, Palm City, FL ESI COMPANY SUMMARY: ESI provides comprehensive human resource services for its partner schools. This includes recruiting, staffing, screening, on boarding, payroll and benefits administration. Founded in 2015, ESI has carefully crafted our company culture and reputation based on a deep understanding that staffing is first and foremost about people. We understand the right placement in the right job changes lives. ESI is committed to providing simplified employment solutions through our superior work ethic and industry experience. It is our mission to treat every person we encounter with wholehearted integrity and dedication.

Networks Connect is conducting a search on behalf of our client, a well-established HVAC manufacturer's representative with a strong presence across Florida. They are looking for a driven Inside Sales Representative to assist customers and contribute to sales growth. This role includes responding to inquiries, generating detailed estimates, and ensuring a smooth ordering process. Comprehensive hands-on training will be provided. Key Responsibilities Prepare accurate and competitive proposals for customers. Manage customer orders, from input to tracking, ensuring timely fulfillment. Develop and compile equipment submittals as required. Collaborate with outside sales engineers and account managers to support sales initiatives. Utilize manufacturer selection tools effectively. Troubleshoot and resolve customer inquiries. Maintain organization and attention to detail in a fast-paced environment. Qualifications High school diploma or higher education. Experience in HVAC or construction industries is a plus. Strong communication and interpersonal skills. Proficiency in Microsoft Word, Excel, and Outlook. Skills & Abilities Ability to interpret and follow written, verbal, and diagrammed instructions. Strong problem-solving capabilities and adaptability. Capable of presenting information effectively in one-on-one or group settings. Work Environment & Physical Requirements Primarily office-based with occasional field visits. Regular use of a computer and phone. Occasionally required to lift or move products in a warehouse setting.

Are you looking for a CAREER you can be passionate about instead of just a job? Do you want more out of life than just the status quo? Do you want to be a part of a thriving company in a growing industry? If the answer is YES, then we want you on our Circle Logistics Team! Why Join Circle: We believe in working hard and playing hard here at Circle. Therefore we provide a competitive pay package & benefits to our team members. All so you can perform at the highest level, prosper and enjoy life. Every day you come into work you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team. Who We Are: Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half a Billion dollar company, from starting out as just a handful of people with Entrepreneurial Spirit as their foundation . Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off. What We Are Looking For: As a team we are looking for driven people who have GRIT, TENACITY & A DESIRE TO WIN! As an Inside Sales Representative, you will represent Circle Logistics and promote our services to new customers, build your book of business and provide outstanding customer service where you will be the owner of your own portfolio working in a team environment. You will bring solutions to established and prospective customers and nurture these relationships into long-term partnerships. What you'll do: Generate and identify new sales opportunities through research, analysis, and discovery Maintain and grow existing accounts by managing customer day to day requirements Match customer demand with quotes for their freight-related inquiries Build strategies that will result in increased sales and stronger partnerships Solve complex problems and be the main contact for all your accounts' communications Organize and manage your daily shipments to ensure our "No-Fail" policy Collaborate with your team on pricing strategy and account implementation plans What you'll need: Logistics experience preferred, not required Experience with and/or ability to learn a variety of TMS/CRM platforms Above average proficiency with Google Drive and Microsoft Excel (vlookup, pivot tables, reports) Ability to thrive in a fast-paced working environment and multitask Time management and organizational skills Willingness to be available after hours and weekends if needed Excellent teamwork skills What we have: Starting base salaries with an uncapped commission structure (Candidate with experience negotiable) Room for advancement in a fast-growing company that promotes organic career growth On-site training and career development Casual dress code Paid holidays and paid time off Health, vision, and dental insurance benefits 401(k) Plan

Insurance Sales Specialist - (Remote & In-Person Opportunity) Take Control of Your Career Today We are looking for motivated, disciplined and goal-driven individuals to join our high-performing insurance sales team! Whether you're an experienced sales professional or looking for a rewarding career change, we provide everything you need to succeed-leads, training, mentorship, and an unmatched commission structure. Why Join Us? No Cold Calling - Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting. Flexible Schedule - Work remotely, in person, or a combination of both. You decide! Unlimited Earning Potential - Competitive compensation with the most attractive commission and bonus structure in the industry and residual income on renewals. Comprehensive Training - We provide the tools, scripts, and mentorship to help you close deals quickly as well as a supportive team environment with access to seasoned mentors. Career Growth - Advancement opportunities based on performance, not tenure. What You'll Do: Get Licensed!- Must have or be willing to obtain a life insurance license (we provide guidance and support to help you get licensed). Meet with Clients - Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions. Present Tailored Solutions - Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products. Close Sales & Earn Big - Guide clients through the application process and celebrate each win! Build Long-Term Relationships - Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention. Stay Informed - Stay up to date on industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information. What You Need to Succeed: ✔ Strong communication and persuasive sales skills ✔ Self-motivated and goal-oriented mindset ✔ Ability to work independently and manage your own schedule ✔ No experience required - we'll help you get licensed if you're not already! ✔ Valid driver's license & reliable transportation (for in-person meetings) Compensation & Perks: 💰 High commission structure with monthly bonuses 💰 Residual income paid annually on policy renewals 📚 Comprehensive training and continuous professional development. 🚀 Fast-track promotion opportunities

We're Hiring! Are you an experienced Contact Center Professional with a passion for HR support? Do you thrive in a fast-paced environment, providing empathetic, solutions-oriented service to employees? If so, we want to hear from you! What You'll Do: Be the first point of contact for employees with HR-related inquiries Provide expert guidance on payroll, benefits, and employee data management Handle a high volume of inbound calls with professionalism and care Demonstrate strong critical thinking, empathy, and active listening to resolve issues Research and analyze HR policies and federal/state regulations to ensure accurate responses Maintain detailed documentation of inquiries and resolutions What We're Looking For: 2+ years of Contact Center or HR experience Strong customer service skills with an emphasis on tone, professionalism, and de-escalation Experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Ability to manage high call volumes while maintaining top-tier service standards Why Join Us? Work with a supportive, dynamic team in a role that directly impacts employees' experiences Gain expertise in HR services while refining your customer service skills Competitive pay, professional development, and the potential for permanent placement If you have strong contact center experience and a passion for helping others navigate HR processes, we'd love to connect! Apply today and take the next step in your career! #Hiring #HRJobs #ContactCenter #CustomerService #HRSupport #JobOpportunity

Join one of the fastest growing UK tech companies! Epos Now offers a market leading product and an award winning brand, there has never been a more exciting time to join our driven team. We're looking for an ambitious Customer Retention Agent to join our existing team who operate with customers all over Europe, United States and Australia. About Us: EposNow are transforming the business owner experience by putting the power of fintech in their hands. We offer comprehensive tools for point of sale and embedded finance, (including payments, banking, and lending) to our 77,000 incredible business merchants worldwide, helping everyone from micro-sized businesses to enterprise companies succeed. Our ultimate mission is to make commerce accessible for everyone. With personalised career progression plans, exciting opportunities to work with new tech (like AI), and an inclusive culture and help shape the future of business solutions. Role: Customer Support Consultant Responsibilities: Handle customer queries via telephone calls, email and web chat. Achieve your targets for customer satisfaction. Nurture meaningful customer relationships. Accurately record all information in the CRM. Deliver exceptional customer service! Whats on offer: Earn additional bonus on top of base salary 19 days PTO plus 6 federal bank holidays 401k Medical Cover Employee Assistance Program What are the next steps? Interviews for this role are starting immediately, so you could be joining our team very soon! Successful candidates will have a short screening call with our partner company, RecruitmentJunky, before being invited for a video interview with a hiring manager.Ready to begin your career with us?Apply now and submit your application online.We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences.

About Us What are we looking for? We are looking for a motivated, bilingual Customer Retention Associate to join our award-winning sales team. No experience is required. Our ideal candidate is energetic, motivated, self-sufficient, sales driven and has a desire to help and assist our clients. We focus on building relationships that last and that starts with our employees. SUMMARY The role of a Customer Retention Rep. is to work hand in hand with the service department to find sales opportunities and to help strengthen the relationship between the dealership and the client. Salary to be negotiated. What We Offer Opportunity for internal promotion and career growth with company Competitive pay plan 401(k) retirement plan options Full benefits including voluntary short and long term disability, dental, health, vision, medical Responsibilities Greet customers in service drive. Make sure they are happy and being helped Plant seed with customers in person concerning upgrading to a newer vehicle Enhance the sales process by demonstrating the vehicles features on the lot Sending e-mails and texts to customers daily to see if there is an opportunity to put them in a newer vehicle Call next day's service appointments to plant seed for upgrading Qualifications Must have a clean & valid driver’s license Must be willing to submit to a drug screen prior to employment Enthusiastic with high energy throughout the workday Outgoing and friendly, especially while handling objections Quality customer service skills Strong interpersonal and communications, in-person and over the phone Persuasive and able to overcome customer objections Proficient in basic business math including percentages Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs Persistent, competitive and good work ethic Focuses on the customer’s needs to enhance dealership and personal sales Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Teacher, Bartender, Server, Entry-level, Experienced, Experienced Sales

**Immediate Interviews available for Entry Level positions** Customer Service skills and experience are wanted for an entry level Sales and Customer Service Associate Position. Candidates with previous customer service experience will be trained in other areas of customer account management, including marketing and sales, and have opportunities for Management positions as well. Experience in these departments will be an asset to our company: Customer Service Based Positions Retail Sales and Customer Service Restaurant and Hospitality / Customer Relations General Business Customer Service and Relations Outside Sales Experience Company Culture Merit based, be rewarded for your efforts and hard work instead of your seniority on the job Laid back yet professional Competitive yet supportive Team oriented Goal Oriented and driven to succeed Moral and character based This is an ENTRY LEVEL position - meaning we will provide full training to the right candidates. Use your previous customer service experience and advance your career with further training on the job We value performance above all else. Our company structure and advancement process is far removed from the traditional, corporate model of the past. All new employees are hired into an entry-level role and advancement is based solely on merit. We promote strictly from within the company and have stayed true to our core value of rewarding our loyal teammates by offering upward mobility and not hiring outside management. We care about results. We believe that leadership is based on actions, not seniority or tenure. We are a growing company that values and rewards performance. We highly encourage applicants with work ethic, student mentality, and a positive attitude.

Inside Sales Representative Our Inside Sales Team plays a critical role in West Shore Home's mission of Bringing Happiness to Every Home! As the first point of contact for our customers, you will initiate their journey by scheduling project consultations with our In-Home Sales Team. What's in it for you? Enjoy unlimited monthly bonus potential, world-class training and development, and the chance to kickstart your career with an industry leading home improvement company! Need to Know: Schedule: * Sundays 9:00am-5:30pm, Monday - Thursday 10:00am - 6:30 pm OR * Tuesday - Friday 11:30am - 8:00pm, Saturdays 8:00am - 4:30pm Location: Ocala, FL (On-Site) Pay: Starting at $18.75 - $19.75 per hour, with uncapped earning potential! Benefits: PTO and UPTO, 401k plan with a company match, Multiple insurance benefit options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability) We want to help you succeed in your career! West Shore Home offers numerous management training courses open to all employees to further your goals. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so. #corpisshp

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience. Job Description: At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve. AllianceOne is a Certified "Great Place to Work"! As a Customer Service Expert, you will be answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds. Provide excellent customer service to customers by: Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs Projecting patience, empathy, caring and sincerity in voice tone and words Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations Express thoughts and information clearly and succinctly Communicating unpleasant or negative information in a tactful manner Consistently meet established productivity, schedule adherence, and quality standards Be flexible, adjust quickly, and react positively to change Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff Special projects as required PAY: $18.00 LOCATION: Orlando, FL 32807 HOURS: Monday- Friday 10:45 AM- 7:15 PM + Saturday 8:00 AM- 4:30 PM *In addition to Sunday, you will also have one of the following week days off: Tuesday, Wednesday or Thursday (this will be assigned based upon staffing needs) MANDATORY TRAINING HOURS (1st 2 weeks): Monday- Friday 10:45 AM- 7:15 PM BENEFITS: Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more! You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month. QUALIFICATIONS: Prior customer service experience (high volume call center experience is a plus) Professional verbal and written communication skills Outstanding attendance & work ethic Strong ability to navigate multiple systems while speaking with customers Must be self-motivated, problem solver and use critical thinking Must be proficient in time management Good typing/keyboarding skills (a test will be given) Ability and openness to work professionally with a diverse customer base Works well in team setting A criminal background check and drug test are required Vehicle tag check completed, all toll violations must be paid prior to hire date #ZRPSG If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at *****************************. Questions? Please review our privacy notice available at the following ****************************** For additional information on AllianceOne visit our website at **********************

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.Why work at The Baldwin Group? Eligible for The Villages Charter School enrollment Paid training Fast track career path to sales (if desired) We will pay for you to obtain your license during career tracking 401k matching Adoption Assistance Program eligibility Paid parental Leave Competitive PTO plan with 12 paid holidays annually If you are looking for an office environment to enhance, change or start your career, come check us out! Apply below. POSITION SUMMARY: The Client Contact Representative serves clients by providing product and service expertise to client requests or concerns to help maintain a high client retention level. The Client Contact Representative will be responsible for managing multiple modes of communication in a timely manner which include incoming calls, emails, and website requests. This position will require a comprehensive understanding of our customer service policies and know when issues need to be escalated to management for resolution. All interactions require a high level of professionalism to uphold the firm's positive reputation. PRIMARY RESPONSIBILITIES: Be the friendly first point of phone/email contact for current clients Documents all activity in on-line client file to ensure quality and responsiveness Personally, provides prompt, efficient, high-quality service to all client. Resolves product or service problems by clarifying the customer's complaint and recommending the best solution to solve the problem. Attracts potential customers by answering product and service questions. Makes suggestions about other products and services based on client needs. Maintains a quality result by following established procedures and making recommendation for changes. Open, cancels and updates client policy information based on requests received EDUCATION AND EXPERIENCE REQUIREMENTS: Experience (years and type of experience): None required; 2 years in a client contact center preferred KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: The ability to learn insurance products and grow in product knowledge. The ability to apply knowledge and experience to explain products and/or policy to members in clear and relatable terms. Bilingual in English and Spanish preferred. Capable of multi-tasking and prioritizing workloads while adhering to deadlines. The ability to interact and communicate effectively in a team environment to share knowledge and manage workflows. Demonstrates the organization's core values, exuding behavior that is aligned with the firm's culture TECHNICAL, COMPUTER, AND SYSTEM-SPECIFIC SKILLS REQUIRED: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Ability to learn any other appropriate program or software system used by the firm as necessary #LI-SL1 IND1 Click here for some insight into our culture! The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

About Us Messa Sync is a customer-focused company dedicated to providing top-tier communication solutions across various industries. We prioritize efficiency, professionalism, and client satisfaction, ensuring that every interaction meets the highest standards. Our team thrives in a dynamic, results-driven environment where employees have opportunities for growth and advancement. Job Description Messa Sync is seeking a Call Center Representative to join our team in Orlando, FL. This role involves handling inbound and outbound calls, assisting customers with inquiries, and providing solutions in a professional and timely manner. The ideal candidate has strong communication skills, a customer-oriented approach, and the ability to manage multiple tasks efficiently. Responsibilities Answer incoming calls and respond to customer inquiries in a professional manner. Make outbound calls to follow up with customers and provide necessary support. Maintain accurate records of customer interactions and transactions. Resolve customer issues efficiently while ensuring high satisfaction. Meet established performance metrics, including call handling time and customer satisfaction. Collaborate with team members to improve processes and enhance the customer experience. Stay updated on company products, services, and policies. Qualifications Skills & Qualifications High school diploma or equivalent required; additional training or certification is a plus. Previous experience in a call center or customer service role is preferred. Strong verbal and written communication skills. Ability to multitask and work in a fast-paced environment. Problem-solving skills with a proactive approach to customer needs. Basic computer proficiency and familiarity with CRM systems. Additional Information Benefits Competitive salary ranging from $41,000 to $46,000 per year. Opportunities for career growth and professional development. Supportive team environment with ongoing training. Full-time, stable position with consistent work hours. If you are a dedicated professional looking for a rewarding opportunity in a growing company, we encourage you to apply today.

Busy medical group is looking for a call center operator who has experience in a medical office environment. The ideal candidate will be able to work in a fast paced environment, understand how to provide exceptional customer service to patients. , We provide competitive benefits including health, vision and dental, 401k and paid time off. Job Type: Full-time Customer Service: 1 year (Preferred) medical office: 1 year (Preferred) Education: High school or equivalent (Required) Language: Spanish (Required) Work Location: One location Benefits: Health insurance Dental insurance Vision insurance Retirement plan Paid time off This Job Is: A job for which military experienced candidates are encouraged to apply Open to applicants who do not have a college diploma

Full-time Description The Call Center Representative provides CrossLink Tax Tech Solutions support and is the primary contact for customers to provide technical support and services in problem resolution. Requirements PRIMARY RESPONSIBILITIES: • Provide support for CrossLink Tax Tech Solutions by receiving inbound customer telephone calls and providing needed assistance. • Self Motivated to achieve tasks such as outbound call checklists and database/information maintenance in an efficient and productive manner. • Provide excellent customer service, technical troubleshooting, and problem resolution with user-friendly explanations. • Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction. • Use professional judgment to resolve problems and escalate customer concerns to other personnel or management as required. • Serve as liaison between customers and other personnel/organizations for support and problem resolution. • Assist and communicate with Team and Call Center Managers to resolve reported problems. • Perform other duties as assigned. KNOWLEDGE AND SKILL REQUIREMENTS: 1. 0-5 years of experience in Individual Income Tax Preparation or applicable Tax experience 2. 0-5 years of software technical support experience 3. 0-5 years of experience with Windows Operating Systems, Internet Explorer/Browser, Routers, Network Functions and Configurations, and Software Applications 4. Excellent customer service skills and ability to solve problems in a timely and friendly manner 5. Ability to effectively present information to coworkers and management 6. Capability to work hours required by Call Volume during Tax Season 7. Strong verbal and written skills 8. Ability to work well in a team environment Salary Description $16.20 - $21.20

We are seeking a driven Call Center Rep / Appointment Setter to join our Sales Team! What We’re Looking For Our growing sales department is looking for ambitious, goal-oriented individuals to join our team. Call Center, Customer Service, and Retail Sales professionals looking for an opportunity to grow and develop your career apply here! What We Offer: 401K Paid Vacation Health and Dental Insurance Life Insurance Fitness Program Short and Long term disability Responsibilities: Manage a high volume of customer inquiries by phone, email, text, and chat. Responding to Internet Lead requests promptly. Be a liaison between customers and the service department. Assist in implementing customer campaigns and marketing projects. Must be comfortable with computer programs and smart devices. Assist in generating reports and logs. Requirements: Call Center experience a plus. Dealership experience preferred. Automotive Service experience a plus. Excellent phone, organizational, written, and oral skills. Ability to instantly build rapport with clients with a friendly but professional demeanor. Ability to follow instructions from the Business Development Manager. Must have a valid driver’s license. Positive Attitude. Good verbal and written communication skills. Self-motivation and self-sufficient. Proficiency with Microsoft Word, Excel, and Outlook. Drive to succeed customer expectations.

With more than 25 years in business, W Robbins and Company is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center Representative for our Kissimmee, FL market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes. General Purpose: Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads. Responsibilities: • Deliver scripted pitch to the homeowners • Adjust scripted pitch to meet needs of specific homeowners • Handle homeowner's questions and objections • Obtain homeowners information including names and addresses phone numbers etc. • Receive appointments over the telephone • Input appointment details into the computer system • Input homeowners' information and important details of conversation • Confirm appointments placed with canvassers or sales representative • Issue appointments for reps to meet prospective homeowners • Quality control phone calls • Answer telephone calls from potential homeowners who are responding to advertisements • Contact homeowners to follow up on initial interaction • Update lead information and maintaining reports Qualifications: • Knowledge of sales and marketing principles and strategies • Relevant work experience in telemarketing, sales, marketing, or promotions • Product knowledge --Training provided • Proficiency in relevant computer applications • Must be flexible and available to work during the hours of 8:30am - 4:30pm and/or 11:00am - 7:00pm - Monday - Friday. Saturday hours vary by shift. Benefits: • Dental, Vison • 401(k) • Upon completion of three (3) months of continuous employment, full-time employees accrue up to 3 days (24 hours) of paid time off. After one ( 1) year of continuous employment, full-time employees accrue up to 40 Hours of paid time off. (2) Years - 80 Hours, ( 5) Years - 120 Hours. Paid time off should be taken during the year received, unless otherwise required by law. •Six (6) paid federal holidays. • Commission and Incentives TBD.

Position Title: Call Center Sales and Service Representative Report to: Sales Manager Status: Part-time Location: Orlando FL As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, and answering customers' questions while making their experience personable and memorable. Knowledge, Skills and Abilities: ● Enthusiastic personality● Strong sales and customer service skills● Ability to maintain a positive attitude when speaking to customers● Ability to adhere to a schedule, follow policies and procedures of British Swim School ● Competent with phone systems and appropriate computer programs● Able to multi-task● Ability to fluently speak more than one language is a plus● Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center Skyprep on-line training. Roles and Responsibilities ● Answer calls, manage online chat and respond to emails ● Research required information using available resources● Manage and resolve customer issues and complaints● Provide customers with product and service information● Accurately enter new customer information into system● Update existing customer information ● Process orders, forms and applications● Identify and escalate priority issues● Route calls to appropriate resource● Make follow up and outbound calls as needed to follow up on leads● Document all call information according to standard operating procedures ● Complete call logs ● Produce call reports Qualifications: ● Customer service and sales experience ● High School education or equivalent Compensation: $12.00 - $14.00 per hour Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.” Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.