Customer Service Representative Jobs in Georgia

- 3,786 Jobs

Expert Consultant, Customer Insights
Boston Consulting Group 4.8
Customer Service Representative Job In Atlanta, GA
Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the ‘best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization Mastery of statistical analysis concepts and techniques Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus Previous consulting experience, including slide writing and analytics Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form “one BCG team,” capable of delivering deep strategy and technical expertise. CCI Experts are energized by the “detective work” of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (~30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 (USD) in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested retirement contributions made annually, whether you contribute or not Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
$190k yearly 9d ago
Retirement Services Domain Expert
Infosys McCamish Systems
Customer Service Representative Job In Atlanta, GA
Senior Lead - Client Operations & Services Hybrid work model Infosys McCamish Systems is a growing and thriving fully owned subsidiary of Infosys BPM Ltd in Atlanta. We are looking to hire a talented Retirement Services Domain Expert to manage and support a number of client engagements In this role, you will be accountable to plan, organize, review and develop the capabilities of the Infosys McCamish RS TPA unit with the objectives to ensuring sustainable and scalable business relationship with clients; meeting financial, customer, quality, process improvement and people objectives within the guidelines, policies and norms of Infosys McCamish. This would include Business Planning & Review, Solution Design, Business Development, Transition Coordination: Resource planning (incl. Infra), process definition & documentation, SOW / Metric Determination, Process Training & Certification, Resource planning, Manpower Training, governance Planning, Performance Planning, SLA Compliance, Customer Interaction, Financial Review, Governance compliance, Knowledge Management, Automation and Transformation. Job Responsibilities: • Clients: Through successful service delivery and SLA management, ensure client satisfaction and retention. Partner with various support departments to facilitate client growth and expansion. Able to develop business cases and lead credible discussions with clients to articulate the company values and strategy. Ensure high degree of customer delight evidenced in client references and Infosys CVS scores • Business: Ensure the financials of the unit are monitored, displayed and inculcate a P&L mindset within the organization and continuously meet or exceed the expectations on key metrics such as revenue and margin. Oversee organizational adherence with processes, policies, and best practices. Challenge the status quo and identify opportunities to improve quality, efficiency, and results. Manage thru leveraging expertise, knowledge, tools, and balanced scorecards. • Employees: Lead by example to foster a positive work environment in which employees professionally develop, grow, and contribute. Responsible for the ongoing professional development / evaluation of direct reports, accountability, and succession planning. Drive team members effectively towards the shared objectives of customer service and orientation. • Leadership: Able to inspire and rally a team to quickly resolve challenges. Build leadership bench strength through individual self-accountability, training, and coaching. Develop a culture of continuous improvement. Identify opportunities for improvement, determines the root-cause of problem areas, analyze data, and solutions. • TPA Strategy: Design and drive the strategy for the TPA team in line with the business objectives and achieve and exceed unit goals. Contribute to the overall McCamish strategy formulation and execution by ensuring an integrated approach. • Cross Functional: Support other departments in the organization by providing insight, data analysis, and operational expertise. Qualifications: Basic: • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education • At least 12 years of relevant work experience in the job description Preferred: • Proven leader in the Services sector with relevant experience in the retirement services domain. Managing global operations at multiple locations in a complex setup. • Experience handling profit and loss responsibility for a business unit. • Experience in supporting the sales process including face to face in critical pursuit effort • Ability to identify and implement automation and process transformation. • Will help to have worked with admin platforms to direct platform efficiencies, straight through processes, AI, etc. • Communication Skills and ability to coordinate with various internal and external divisions for work. • Analytical and Leadership skills Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Work Model: This role is based out of Atlanta, GA and is on a hybrid work schedule with a minimum of three days required in office. About Us Infosys McCamish Systems,(****************************************** located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited. (**************************** Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
$36k-80k yearly est. 7d ago
Customer Experience Representative
Balta Rugs
Customer Service Representative Job In Atlanta, GA
Customer Experience Representative - National Accounts Employment Type: Full-time About Us: Balta Group is the largest producer of textile floor coverings in Europe, with over 3,800 employees globally. Balta Home US, the American area rug division of Balta Group, is expanding its footprint in America, and is looking for an experienced Customer Experience Representative to help service an established book of national retailers. Role Overview: As a key member of the team, Customer Experience Representatives ensure the smooth processing of orders through our fulfillment centers and serve as a liaison between sales, distribution, logistics, and our customers. Key Responsibilities Deliver clear, prompt, professional, and empathetic support to customers Monitor and manage automated order flow via EDI/API platforms, addressing and documenting any exceptions. Don't worry, you don't need to be an EDI/API guru, training will be provided! Monitor retailer portals, focusing on orders and fulfillment issues Input and process manual orders and requests efficiently Utilize SAP and Microsoft ERP systems to support order fulfillment Acknowledge and resolve internal and external issues with appropriate urgency, communicating and coordinating with cross functional teams as needed Provide customers with updated order information via portals or email Communicate sales order issues to appropriate member of the Sales Team With respect to process and continuous improvement, embrace problem-solving and continuous improvement with a proactive mindset Crosstrain on multiple accounts - we encourage our team to take time off and know that responsibilities will be handled by experienced colleagues in an absence. Requirements Excellent oral and written communication skills Strong organizational abilities and keen attention to detail Ability to multi-task, prioritize, and manage time effectively Proficiency in MS Office, particularly Excel (functions and pivot tables) Team Player with a willingness to ask for help, and offer to help teammates in return Strong problem-solving skills and a desire to collaborate when needed Previous customer service in a wholesale environment, ideally with national accounts and big box retailers Experience with vendor portals Ability to travel to and work on-site at Balta's Atlanta, GA office Perks & Benefits: Competitive salary Paid time off and dedicated sick leave Medical, dental, and vision insurance options 401(k) with up to 3% matching Collaborative and inspiring work environment Employee discounts on thousands of our products for you and your family Location This position is in Atlanta, GA Job Type: Full Time Benefits: 401(k) and matching Dental, Health, and Vision insurance Employee discount Paid time off Schedule and Work Model: Monday to Friday Hybrid work model: In office Monday, Wednesday, Thursday Compensation: Competitive starting salary of $50,000 - $55,000 with potential for advancement
$50k-55k yearly 13d ago
Call Center Customer Service Professional
PTR Global
Customer Service Representative Job In Alpharetta, GA
Title - Call Center Customer Service Professional - II Duration - 03 + Months and Possibility Extension Bachelor's degree or Minimum 3 years of customer service experience required * Multiple systems knowledge (ECPD, ACSS, WFM) * Excellent analytical & problem solving skills * Strong interpersonal skills * Excellent organizational and time management skills * Professional verbal and written communication skills * Strong commitment of Quality Assurance * Ability to handle multiple tasks * Proficient in Microsoft Office products (Excel, Word, and PowerPoint) * Knowledge/Experience in a high volume, production environment * Excellent customer focus skills * Business Hours of operation, Monday - Friday 7:00 am - 7:00 pm, subject to change based on business needs.
$34k-70k yearly est. 19d ago
Bilingual Call Center Rep-French
Ultimate Staffing 3.6
Customer Service Representative Job In Atlanta, GA
Ultimate Staffing is actively seeking a dedicated French speaking Call Center Agent to join a client's team in Georgia. This role is perfect for someone who enjoys interacting with customers and providing exceptional service. The position offers a friendly and supportive work environment. Must speak fluent French! Responsibilities: * Making outbound calls to customers in Canada and conducting surveys. * Maintain accurate and up-to-date customer records in the company database. * Work collaboratively with team members to ensure seamless operations in the call center. * Adapt to various customer situations and provide appropriate solutions. * Ensure all customer interactions comply with company standards and policies. * Provide feedback on customer interactions to help improve the overall customer service process. * Maintain a professional, patient, and polite demeanor when interacting with customers. Requirements: * Must speak fluent French Previous experience in a call center environment is preferred. * Strong communication and interpersonal skills. * Ability to handle high call volumes and work efficiently under pressure. * Proficiency in using computer systems and databases. * Problem-solving skills and ability to adapt to changing situations All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
$23k-29k yearly est. 28d ago
Customer Service Specialist
CGP Printing • Apparel • Fulfillment • Distribution
Customer Service Representative Job In Peachtree City, GA
Are you detail-oriented, organized, and passionate about delivering exceptional service to business clients? 13 Fifty Apparel, a leading e-commerce brand specializing in high-quality products for first responders, is looking for a Customer Service Associate to work with the extended team on all business-to-business tasks in order to ensure seamless client interactions and outstanding service. We are looking the right experienced person to join our team . Responsibilities Client Communication: Respond promptly and professionally to client emails and phone calls, addressing inquiries about orders, products, and services. Order Management: Accurately input production orders and manage order tracking, ensuring timely updates and communication with clients. Relationship Building: Serve as the primary point of contact for B2B clients and our Product Specialists, building strong, long-term partnerships. Coordination: Work closely with production, fulfillment, and operations teams to ensure orders meet client specifications and deadlines. Problem Resolution: Handle and resolve client concerns efficiently, maintaining a high standard of professionalism. Administrative Support: Maintain accurate records of client interactions, orders, and communications. Qualifications Proven experience in customer service, ideally in a B2B environment. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Proficient in CRM systems, email platforms, and order management software. Working knowledge of Microsoft office products, especially excel. Ability to manage multiple tasks and prioritize effectively. A team player with a proactive and solution-oriented mindset. Why Join 13 Fifty Apparel? Work for a brand that values quality, community, and purpose. Be part of a mission-driven team supporting first responders. Competitive compensation and benefits package. Opportunities for growth and development in a fast-paced, growing company. Industry Retail Apparel and Fashion Employment Type Full-time Edit job description
$25k-33k yearly est. 27d ago
Customer Service Representative
Pyramid Consulting, Inc. 4.1
Customer Service Representative Job In Alpharetta, GA
Immediate need for a talented Customer Service Representative. This is a 03+ Months Contract opportunity with long-term potential and is located in Alpharetta, GA (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-62143 Pay Range: $20 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Skills-Customer Service, Workflow Manager, MS Office. Multiple systems knowledge (ECPD, ACSS, WFM). Excellent analytical & problem solving skills. Strong interpersonal skills. Excellent organizational and time management skills. Professional verbal and written communication skills. Strong commitment of Quality Assurance. Ability to handle multiple tasks. Proficient in Microsoft Office products (Excel, Word, and PowerPoint). Knowledge/Experience in a high volume, production environment. Our client is a leading Telecom Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
$20-22 hourly 19d ago
LCL Export Customer Service
Ecu Worldwide USA
Customer Service Representative Job In Peachtree City, GA
Export LCL Customer Service Summary: Provides ocean LCL Export quotes and bookings including inland/door moves at origin, on-carriage services, and DAP/DDP services at destination; support general office operations whenever needed. Responds to phone and e-mail rate or booking requests from clients, partners, agents, or outside sales representatives. Work with truck brokers and asset-based carriers to schedule cargo pick up within North America for delivery into designated terminals. Utilize various tools to obtain, calculate, and provide door delivery, destination handling charges, and customs clearance quotes at destination CFS when requested. We offer great benefits Health, dental, Vision and 401K. Essential Duties and Responsibilities include but are not limited to the following: Respond to phone and e-mail rate or booking requests from clients, partners, agents, or outside sales representatives. Work with truck brokers and asset-based carriers to schedule cargo pick up within North America for delivery into designated terminals. Utilize various tools to obtain, calculate, and provide door delivery, destination handling charges, and customs clearance quotes at destination CFS when requested. Other duties include but are not limited to assisting personal effects & household goods walking clients, answering phones, mailing out original documents, and assisting with general office operations as needed. To perform the job successfully, an individual should demonstrate the following competencies: Manages difficult customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance professionally. Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Writes clearly and informatively. Presents numerical data effectively. Able to read and interpret written information. Balances team and individual responsibilities effectively. Gives and welcomes feedback. Contributes to building a positive team spirit. Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization's goals and values. Other competencies may be required according to assignments. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Prior Industry Experience preferred but not required. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public ECU Worldwide USA is one of the largest neutral freight consolidators in the USA, with over 150 trade lanes on export consolidation and over 120 trade lanes on import consolidation. With 9 offices in the American market - Miami, New Jersey, New York, Atlanta, Charleston, Chicago, Houston, Los Angeles and Puerto Rico - you benefit from our coverage in every major port and logistics hub across the country with 24 receiving stations throughout the USA.
$25k-33k yearly est. 19d ago
Customer Service Representative
Brightpath Associates LLC
Customer Service Representative Job In Canton, GA
The Employee will interact with major OEMs and the various tiers in the automotive industry to process all orders, inquiries, and concerns. This position is the point of contact for conflict resolution with the customer. This position is the face of the company to the customer and therefore, a high level of professionalism is required. Requirements: "Strong experience in customer service, experience managing customer accounts, and knowledge of SAP are preferred. This job is not a call center. The job is to manage our customers' accounts from the point of order received to the product delivered to the customer successfully. " * High School Diploma or GED required. * Deal directly with customers either by telephone or electronically. * Knowledge of customer service principles and practices. * Knowledge of relevant computer applications (SAP, EDI, Excel, Office 365). * Knowledge or experience working in a manufacturing environment is a plus. * Interpersonal skills. * Communication skills - verbal and written. * Attention to detail and accuracy. * Ability to work in a fast-paced, high-stress work environment. * Ability to manage multiple accounts at a time. * Flexibility in managing changing priorities. * Data collection and ordering. Responsibilities: * Process customer orders for high-profile high-volume accounts. * Prepare correspondence professionally to customers and co-workers. * Analyze, document, and report customer performance measurements. * Develop strong working relationships with customers. * Participating in ongoing training and development for best practices within customer service and customer accounts. * Interpreting customer inventory data to generate customer orders and exceed service level goals. * Positive customer service attitude. * Other associated duties as determined by the Customer Service Manager for continued success. Must be able to read, write, speak, and understand English. Benefits: 401(k) 401(k) matching Dental Insurance Health insurance Paid time off Vision insurance Shift: 8-hour shift Day shift
$25k-33k yearly est. 25d ago
Customer Service Representative (Entry Level: 1-5 of Years Experience)
Staff Financial Group
Customer Service Representative Job In Atlanta, GA
Entry-Level Customer Service Representative: One of our valued clients, a well-established industrial equipment supplier in Atlanta, is looking for a full-time, in-office Customer Service Representative! Salary: $40K-$42K + Bonuses | Benefits + 401K + Profit Sharing! Immediate Interviews Available - Hiring ASAP! Are you ready to launch your career with a company that offers growth opportunities? We're seeking enthusiastic, positive individuals eager to develop within the company. Advancement to Customer Service Level 2 is available within 12-24 months! Key Requirements: 1-5 years of experience in call center, customer service, or retail/service industry roles. A passion for delivering exceptional customer service and the ability to learn quickly. Key Responsibilities: Complete onboarding training to build a strong foundation. Learn Salesforce ERP and master its functionalities. Understand quoting & order processes. Become familiar with product catalog & part numbers. Process quotes & orders efficiently. If this sounds like the perfect opportunity for you, we want to hear from you! Qualified candidates, please send resumes to Joe@Stafffinancial.com.
$25k-33k yearly est. 17d ago
Customer Service Representative
Supportninja 3.7
Customer Service Representative Job In Atlanta, GA
Work Set Up: Onsite at 600 Peachtree St NE 25th Floor, Atlanta, GA 30308 Type of Contract: Full Time The Customer Service Representative I is responsible for handling customer inquiries via phone and email, and resolving customer issues in a timely and professional manner. What does a day in the life as a Customer Service Representative look like? Respond promptly and professionally to customer inquiries via phone, email, and/or chat Provide accurate information about products and services to customers Resolve customer issues in a timely and efficient manner Follow up with customers to ensure that their issues have been resolved to their satisfaction Properly and accurately document customer interactions in the organization's CRM Adhere to company policies and procedures Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times Perform other duties as assigned What are the required qualifications of a Customer Service Representative? Must have high school diploma or equivalent At least 6 months experience in customer service experience, preferably in a call center environment or retail Strong communication skills, both verbal and written Knowledge and experience with a CRM preferred Proficient in using computers and various software applications Ninja Perks and Benefits Competitive compensation Medical, dental and vision insurance Paid time off Bonus and incentive plans Opportunities for skills training and personal and professional development Employee Referral Program Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
$25k-32k yearly est. 8d ago
Customer Service Specialist
Kellymitchell Group 4.5
Customer Service Representative Job In Alpharetta, GA
Our client is seeking a Customer Service Professional to join their team! This role is located in Alpharetta, GA. Support all functions handled in the Business Finance Operations Team (BFO), including RYLs and Retail RYLs and Profile Creation/Updates Complete various transactions utilizing systems including EWI/ECPD, Work Flow Manager (WFM), ACSS, and OneSource Research issues to analyze business situations and provide recommendations incorporating both customer and compliance point of view Navigate in Work Flow Manager (WFM) in relation to all functions of the Business Finance Operations (BFO) Troubleshoot and cross-reference WFM requests based on information provided to ensure resolution Adapt to performance measurements for functions being handled in Business Finance Operations (BFO) Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed Review, research and take action on customer inquiries related to their employer discount program; resolving automation errors, escalation support and auditing functions Interface with BGCO, Sales Team, Information Systems, Marketing, Legal and other Business Partners to ensure compliance with process/procedures Review, research and take action in response to customer inquiries related to employer discount program; which includes resolving automation errors, escalation support, and auditing functions Desired Skills/Experience: Bachelor's degree or 3+ years of customer service experience required Multiple systems knowledge (ECPD, ACSS, WFM) Excellent analytical & problem solving skills Strong interpersonal skills Excellent organizational and time management skills Professional verbal and written communication skills Strong commitment of Quality Assurance Ability to handle multiple tasks Proficient in Microsoft Office products (Excel, Word, and PowerPoint) Knowledge/Experience in a high volume, production environment Excellent customer focus skills Benefits: Medical, Dental, & Vision Insurance Plans 401K offered $16.00 - $24.00 (est. hourly rate)
$28k-33k yearly est. 19d ago
Customer Service Specialist
AJ Madision
Customer Service Representative Job In Sandy Springs, GA
AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience. Responsibilities include, and are not limited to: Support and provide immaculate service to customers in person Provide timely and accurate information to customer inquiries in a fast-paced environment Build rapport with customers and engage with them in an inviting, friendly, and professional manner Process customer orders and changes, according to corresponding policies and procedures Complete precise data entry Escalate unresolved issues in a timely manner, following policies and procedures Research required information using all available resources to satisfy customer inquiries Maintain a dynamic knowledge of all company procedures and policies Qualifications: A minimum of 4 years' experience working in a customer service role Superb communication skills, written and verbal Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office Excellent time management skills Must be able to prioritize tasks efficiently with minimum direction Detail and customer service centric
$25k-33k yearly est. 6d ago
Customer Service Specialist
Elite Flooring, Inc. 4.3
Customer Service Representative Job In Norcross, GA
**In Office - Norcross, GA** Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with a track record of proven success since 1996. Job Description: Customer Service Representative Reports To: Customer Service Manager Assignment Focus: We are looking for a highly skilled Customer Service Representative to join our team. This position will manage inbound calls and email requests to schedule flooring installations and warranty coordination for apartment complexes. The ideal candidate is a quick learner who has a customer-first business mentality. Primary Responsibilities: Receiving and processing incoming orders Fields customer questions and complaints Update customers on scheduling delays Preparing quotes for service Order office supplies Prepare daily reports for installation team Desired Skills and Experience: Proactive customer service approach Strong sense of urgency Ability to multitask in a fast paced environment Detail and process oriented Excellent written and verbal communication skills Thrives in a team environment Salary & Benefits Salary will be commensurate with experience 401k with company contribution of $0.50 on the dollar up to 6% for matching First year 12 days paid time off, after second year 18 days paid time off Medical paid by employer at 75% Great corporate culture and working environment
$26k-33k yearly est. 5d ago
Custom Service Representative
Mellott 3.8
Customer Service Representative Job In Lawrenceville, GA
Customer Service Representative , Lawrenceville, Ga Primary responsibilities include: Handle incoming calls for replacement parts for aggregate-related equipment Identify customer needs and research parts Process customer inquiries, proposals and enter quotes/orders in a timely manner Administer entry of purchase orders and provide all backup needed to other departments Resolve order related problems, discrepancies, and customer related issues Accountable for order backlog management, tracking of orders and coordinating inbound/outbound shipments of parts Data Entry Filing Build and maintain customer relationships Perform other duties and/or special projects as required NorX, inc. Employees Enjoy: Paid Vacation Paid Holidays Health Benefits; 401K Competitive Salary Requirements: Aggregate industry experience preferred Ability to talk with customers by phone and receive orders Strong working knowledge of Microsoft Office applications including Outlook, Excel, and Word Excellent verbal and written communication skills Minimum 2 years inside sales experience in a high-volume environment preferred Ability to operate a forklift following safety policies Ability to occasionally lift up to 50 lbs. Ability to walk or stand for lengthy periods of time High work ethic, reliable and punctual in reporting for scheduled work Positive attitude and willingness to grow and contribute to overall team's success Data Entry skills required Maintaining orderly paperwork Establish strong working relations with co-workers, customers and vendors High School or equivalent education Other Requirements: Pass a pre-employment drug screen and pre-employment physical
$24k-31k yearly est. 19d ago
Corporate Services Representative
AJC International 4.2
Customer Service Representative Job In Dunwoody, GA
AJC is a world leader in frozen and refrigerated food products, marketing poultry, pork, meat, seafood, vegetables and fruits around the globe. Our products and customers are located across more than 140 countries on six continents. Our multicultural workforce represents over 34 nationalities speaking more than 23 languages. For more than 45 years, we have focused on one goal - making our clients more successful. To learn more about AJC, visit our website at**************** Position Summary AJC International is looking for an energetic and dynamic Corporate Services Representative to join our office support team in our Atlanta office. The Corporate Services Representative preforms a range of clerical and general office duties to help support the company's internal and external customer service functions in a fast-paced environment. The ideal candidate should be an enthusiastic individual interested in starting an exciting career with an international company! Qualification and Education Requirements Excellent communication skills; able to communicate effectively with varying levels of internal and external parties via phone, in person, and email Strong customer service skills Organized and detail oriented Ability to multi-task & prioritize in a fast-paced environment Friendly, outgoing team player, with a positive attitude Ability to think fast on feet; handle situations or emergencies that might arise and require quick decision and/or action Effective verbal and written communication skills Previous international experience or exposure is preferred Bachelor's Degree or equivalent experience preferred Advanced Microsoft Office knowledge especially in Excel is preferred. Scope of Responsibility First point of contact; answer all incoming calls promptly and professionally, maintaining a positive attitude Welcome visitors before determining the reason for their visit and directing them accordingly Manage conference room schedule, meeting rooms, and welcome screen Responsible for handling incoming and outgoing courier packages with UPS/FedEx/DHL Provide general clerical and administrative support to AJC Logistics Management Process internal requests for office or equipment maintenance and coordinate with vendors or facilities staff through completion Assist in event planning for corporate functions and local tradeshows and conventions Handle Domestic and International travel arrangements Language Requirements Candidates must be able to speak, read, and write English fluently. Proficiency in Spanish or another second language is a plus.
$22k-28k yearly est. 24d ago
Entry Level Inside Sales Rep-Atlanta-Based
Axion Biosystems 4.0
Customer Service Representative Job In Atlanta, GA
Why Axion BioSystems At Axion, we empower our scientists and engineers to develop the tools that lead to new discoveries and better clinical outcomes. Our products are actively used in ground-breaking research in the fields of neurodegenerative disease, cancer immunotherapy, and cardiac safety. Located in Atlanta, GA you'll join a team that is skilled, passionate, and supportive. If you want to be a part of a company that is on the leading edge of scientific research, Axion may be the place for you. Job Description Summary: Axion BioSystems, Inc. is seeking an Entry Level Inside Sales Representative to complement and support the company's Commercial team. As a member of this team, you will directly interact with customers to answer questions regarding Axion's products and provide quotes, while also facilitating and triaging customer support. The individual will interact with Axion's Enterprise Resource Planner (ERP) platform to efficiently quote and accurately process purchase orders for consumable products. Additionally, you will be responsible for identifying and qualifying sales opportunities for instrument platforms by reaching out to potential customers and nurturing initial interest. You'll work closely with the sales and marketing teams to drive pipeline growth by setting up qualified meetings for the sales team. A Life Sciences background, along with attention to detail and a positive demeanour are critical to this position's success. Job Duties Inside Sales Representative will: · Manage customer inquiries, determining pricing and issuing quotes for Axion consumable products. · Review and approve customer orders into the ERP system in a timely manner. · Answer emails to resolve customer product inquiries and properly transfer support requests. · Maintain Salesforce database of existing customers and assets. · Conduct research to identify potential customers and decision-makers across multiple product families. · Use tools like CRM systems, social media, and email marketing platforms to build a pipeline. · Engage leads through outbound calls, emails, and social media outreach. · Assess customer needs and fit based on predefined criteria. · Schedule meetings or demos for Account Managers or senior sales staff. · Work with Marketing to follow up on campaigns and inbound leads. · Maintain accurate records in CRM and provide regular reports on activities and outcomes. · Assist with specific projects affecting the Inside Sales Team and other departments within Axion Biosystems. Job Requirements • Bachelor's Degree or higher in a biological/ life sciences or related technical field. · Familiarity with life sciences and cell biology, including products and terminology. • Highly organized and detail-oriented, with excellent time management, communication skills, and the ability to prioritize tasks to meet deadlines. • Proficient in computer use, including Microsoft Office products such as Excel, Word, Access, and Outlook. • Strong ability to collaborate effectively in a team environment, contributing to group goals while maintaining open communication and fostering a positive and supportive atmosphere. Preferred Skills and Qualifications · Industry Knowledge: Familiarity with and/or experience in B2B sales environments. · Technical Skills: Proficiency with CRM tools like Salesforce and ERP platforms such as NetSuite, SAP, or Acumatica. · Sales & Communication Skills: Expertise in upselling, cross-selling, persuasive communication, and building strong client relationships. · Organizational & Personal Attributes: Strong data analysis, project management skills, adaptability, and effective problem-solving under pressure. Benefits • 401k • 401k Matching • Health, Dental, and Vision Insurance • PTO • Flexible & Hybrid Work Schedules Physical Requirements • Prolonged periods sitting at a desk and working on a computer. Location • Buckhead, Atlanta, GA 30309
$41k-74k yearly est. 8d ago
Inside Sales Representative
Confidential Careers 4.2
Customer Service Representative Job In Jefferson, GA
We are looking for an Inside Sales Rep to work full-time in our Jefferson, GA office! The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. You must be comfortable being proactive, providing customer services and quotes, working with partners, and good with numbers. This role is based full time in the office in our brand new facility! Responsibilities Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails Prospect call preparation including company background research and other pertinent lead information Identify customer's buying trends and provide reports to management Enter, update, and maintain CRM information on leads, prospects, and opportunities Qualifications Bachelor's degree or equivalent experience in Business Prior inside sales experience Excellent written and verbal communication skills Ability to multi-task, organize, and prioritize work
$49k-81k yearly est. 3d ago
Inside Sales Representative
Ushealth Advisors
Customer Service Representative Job In Alpharetta, GA
Looking for an opportunity to launch a successful career in insurance and earn a competitive income? Join us at Giannotti And Associate LLC., where we are seeking enthusiastic insurance sales representatives who are eager to represent our life and health insurance company. Our agency's sales reps are among the top earners in the industry! As part of our team, you will have access to mentoring and development programs designed to help you grow professionally and pave the way for future leadership roles. Primary Responsibilities -Engage and nurture leads. -Qualify prospects through detailed needs analysis. -Build lasting relationships with customers. -Understand and address customers' insurance needs. -Identify and assess potential risks. -Provide personalized insurance solutions that fit each customer's unique circumstances. -Industry Leading Compensation and Rewards Programs -$65k - $105k First Year Income (DOE\DOP) -Monthly and Quarterly Bonuses (up to 16 bonuses per year) -No cold-calling- We have a high volume of inbound sales leads -Performance Bonuses with Company Growth Sharing Multipliers -Weekly Cash Incentives and Contests (Recognition Culture) -Rapid Career Advancement Based on Performance -Long Term Wealth Building -Extensive Product Portfolio - Multiple Product Lines -State-Of-The-Art Training Platforms (Top Producers Train YOU) -Annual Award Trips and Meetings -Leadership Development -Safe, Relaxed and Flexible Work Environment What We are Looking for: -Good Work Ethic, Self-Motivation -Excellent Verbal and Written Communication Skills -Accountable and Coachable Team Player -A Passion for Helping Other People Everyday -Computer and Internet Savvy (CRM helpful) -High Personal Integrity and Character -Local candidates only You will work directly with Americas self-employed, small business owners and individuals to help them access a product suite of affordable benefits and business services. Nowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than with us. As demand for our products continue to increase, you will advise clients on a portfolio of solutions that best fits their individual needs and budget... in one seamless package. We provide a service that is fast, fair, and caring. Because the only thing better than delivering a superior product is seeing the difference it makes in the lives of our customers.
$65k-105k yearly 28d ago
Inside Sales Representative
Pursuit 3.7
Customer Service Representative Job In Alpharetta, GA
Our client, a rapidly expanding private-equity backed environmental services company, is looking looking for a skilled Inside Sales Specialist to join their team in Alpharetta, GA. This is a rare opportunity for ambitious individuals to join a fast-growing company with immense potential for financial and professional growth! Highlights: No cold calling! Empowering, passionate, exciting company culture! Promote from within - growth opportunities! Strong customer base with over 90% customer and employee retention Reputable and well-established company, with over 40 years of experience Compensation and Benefits: Competitive Base salary + commission 401k + 6% match! Health, Dental, Vision, AND Life Insurance PTO, Paid Holidays
$41k-73k yearly est. 5d ago