Patient Accounts Representative
Customer Service Representative Job In Glen Burnie, MD
Job Description Job Opening: Patient Accounts Representative/Accounts Receivable
We are seeking a skilled and detail-oriented Patient Accounts Representative/Accounts Receivable professional to join our team. The ideal candidate should possess the following qualifications and be proficient in the responsibilities outlined below:
Key Responsibilities:
Insurance Knowledge:
Demonstrate a solid working knowledge of insurance processes, including deductibles, out-of-pockets, and copays.
Payment Posting:
Accurately record payments received from patients and insurance companies in the billing system.
Apply payments to the appropriate patient accounts to ensure precise financial records.
Account Reconciliation:
Conduct regular reviews of patient accounts to identify discrepancies, errors, or unpaid balances.
Investigate and promptly resolve any account discrepancies to maintain accurate financial records.
Customer Service:
Interact with patients and their families to address billing inquiries.
Provide clear explanations of charges and assist in establishing suitable payment arrangements.
Collections:
Initiate collection efforts for past-due accounts, adhering to ethical practices.
Contact patients to discuss payment options and negotiate payment plans if necessary.
Documentation:
Maintain detailed and accurate records of all interactions and transactions related to patient accounts.
Ensure comprehensive documentation of payment arrangements and billing communications.
Compliance:
Ensure strict compliance with healthcare billing regulations, including but not limited to HIPAA.
Adhere to other relevant guidelines to maintain legal and ethical billing practices.
Reporting:
Generate regular reports on accounts receivable status, collections efforts, and billing performance for management review.
Provide insights and recommendations based on the analysis of financial reports.
Benefits:
Medical Insurance
Paid Leave
Holidays
401k
Short Term Disability
Qualifications:
Previous experience in a similar role within healthcare finance or billing.
Strong understanding of insurance processes and healthcare billing regulations.
Excellent communication and negotiation skills.
Proficient in relevant software applications for billing and financial record-keeping.
If you are a dedicated and experienced Accounts Receivable professional with a passion for ensuring accurate financial transactions in a healthcare setting, we encourage you to apply.
Customer Service - TurboTax Product - NO Tax Experience Necessary!
Customer Service Representative Job In Buckhall, VA
Gig Description
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program****
Experience/Skills
TEAM / LEADERSHIP SKILLS:
You demonstrate a sincere desire for a quality customer experience
You have a team player attitude
You promote a positive work environment
You thrive in a fast-paced environment and handle change well
You have a collaborative approach to problem solving and like sharing feedback
You understand the value of your individual impact on the team and company's success
TECHNICAL / FUNCTIONAL SKILLS:
You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment
You have experience with software troubleshooting abilities
You know how to modify your communication style to meet customer needs and tone
You possess customer service skills
You are able to simplify and communicate complex ideas to customers
You have the ability to diffuse situations with angry customers
You are comfortable in a training environment that includes watching self-paced training module videos
You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts
You are willing to step-in as needed including answering questions from customers via chat
ANALYTICAL SKILLS:
You are able to research, analyze and determine an appropriate course of action in a variety of situations
You can solve complex problems while exercising good judgment
You have critical thinking and problem solving skills
ORGANIZATIONAL SKILLS:
You demonstrate initiative and the ability to multitask.
You work well under pressure of meeting team productivity goals.
Successful candidates must be willing to meet service level and contact per hour commitments.
You understand and accept schedule adherence in a call center environment
You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue
KNOWLEDGE / BACKGROUND EXPERIENCE:
You are a High School graduate
Preferably, you have basic knowledge of tax laws and tax concepts
Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary
BEHAVIORAL COMPETENCIES
You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
You are comfortable being on camera with your customers and understand the value of humanizing the interaction
You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions
You possess active listening skills and know how to ask probing questions to arrive at answers quicker
Operating Hours
Operating Hours: 8am to midnight EST ; Monday to Sunday
Required Minimum Hours: 30 hours per week
Peak Period:
April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT
April 15, 2025: 8am-3am EST/EDT
$5 Turbo Bonus Boost per hour.
Applicable to all hours worked from April 9th to 15th.
Service Providers (SPs) must meet the required minimum of 30 hours per week.
Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 30 hours each week on all schedules
Mandatory Requirements
Must reside in the USA
Must have passed background check and pass tech check in order to attend certification.
Must be on camera during certification.
Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
Service Provider (SP) must have the following Hardware Requirements.
Windows Computer (Mac and Chromebooks are not permitted)
Windows 10 or 11
AMD or Intel Core Series (I3-I9)
At least 8gb of RAM
Webcam
Wired Mouse
USB Headset
Wired Internet Connection
Conflict of Interest
Cannot hold Gigs with Column Tax or any Intuit Vendors
Training Information
Duration
20 Hours
Price
$79.99 USD
Course Details
Customer Service Specialist
Customer Service Representative Job In Alexandria, VA
Job Type: Full-Time, Mon-Fri, (On-site)
Salary Range: $55,0000-$60,000 Annual Salary
Radiant Global Logistics, Inc. is seeking a dynamic, detail-oriented Customer Service Specialist for our Domestic Operations team in Alexandria, VA. We operate in a fast-paced environment and are looking for an individual who thrives under pressure and enjoys collaborating with colleagues. The ideal candidate will have at least 5 years of prior experience in freight forwarding or logistics, and a passion for customer service. In this role, you will manage domestic shipments, ensure timely delivery to customers, and coordinate various operational tasks to ensure smooth day-to-day operations. If you're someone who thrives in a fast-paced environment and enjoys problem-solving, we want you to join our team!
Key Responsibilities:
As a Customer Service Specialist, your duties will include, but are not limited to:
Shipment Management: Process customer shipments in our Transport Management (TM) system, handling heavy data entry to ensure accuracy.
Customer Communication: Provide customers with quotes, tracking updates, and timely responses to inquiries via email and phone (handling high email volumes).
Operational Support: Research, track, and gather information from agents to provide updates, quotes, and resolve issues related to shipments.
File Maintenance: Maintain detailed customer files including contracts, quotes, and other documents.
Coordination: Schedule shipments, coordinate with depots for returns, and ensure that shipments are billed correctly.
Project Assistance: Support other departments or assist with special projects as needed.
Other Duties: Handle additional responsibilities as assigned by management.
Qualifications:
Experience: At least 5 years of experience in logistics, preferably within freight forwarding.
Education: High school diploma or equivalent required. Bachelor's degree preferred but not required.
Skills:
Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
Experience with SAP TM or other freight management software is a plus.
Strong attention to detail and exceptional organizational skills.
Ability to prioritize tasks and manage time effectively, especially under tight deadlines.
Excellent oral and written communication skills.
Positive, proactive, and professional demeanor with a strong customer service mindset.
Problem-solving skills and the ability to stay calm under pressure.
Work Schedule
Full time schedule of minimum 8 hours per day with flexibility to complete all required job duties and responsibilities.
Work Environment
Usually moderate noise level.
Climate controlled office environment.
Physical Demands
Regular physical demands: Walk; sit; use hands to handle or feel; use fingers for keyboarding; reach with hands and arms; talk and hear.
Specific vision abilities: close vision, distance vision, peripheral vision, ability to adjust focus.
Featured Benefits:
This role is eligible for various benefits including:
Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance.
Health Savings Account with company contributions.
Flexible Spending Account.
Paid basic life insurance for employees.
Employees can enroll in a 401(k) retirement savings plan with employer match of 3.5%.
Sick Pay: 80 hours front-loaded.
Vacation Pay: 80 hours per year and increases based on tenure with the Company.
Paid Holidays: 7 per year.
Employee Assistance Program.
Salary Range: $55,000- $60,000 (Annual Salary)
*** Starting pay for this role will vary based on multiple factors, including but not limited to an individual's education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.
About Radiant:
Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.
Radiant's network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers!
Radiant is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Compensation details: 50000-60000 Yearly Salary
PId3a5fdc1c7f3-26***********4
Participate in Cybersecurity Challenge! Showcase your skills for DoD Job Opportunities!
Customer Service Representative Job In Alexandria, VA
Correlation One is hosting the Cyber Sentinel Skills Challenge, a unique, one-day cybersecurity competition sponsored by the U.S. Department of Defense (DoD). Win your share of a $15,000 prize pool, solve fun cybersecurity challenges, and access new job opportunities at the DoD.
This event is designed to help you:
Unlock career opportunities and get on the radar of DoD recruiters
Test your skills and gain experience solving some of the most pressing security threats globally through 20+ Capture the Flag-style simulations
Connect with your peers and build a strong, supportive network of cybersecurity professionals
Competition details:
When: June 14, 2025
Where: Virtual
Duration: 8 hours (11am - 7pm ET)
Cost: Free
Early application deadline: April 8, 2025
Total prize pool: $15,000
Experience required: All levels of cybersecurity are welcome
Challenge categories: Forensics, Malware/ Reverse Engineering, Networking & Reconnaissance, Open-Source Intelligence Gathering (OSINT), Web Security
About you:
You must be a U.S. Citizen or a permanent resident with a valid Green Card.
You must be over the age of 18.
Individuals from all levels of cybersecurity experience, whether you are a seasoned cybersecurity professional or just starting in the field, are welcome to apply.
Customer Support Representative
Customer Service Representative Job In Falls Church, VA
Customer Service Representative, Client Care Specialist
About the Company
Welcome to RTEC, a leader in sustainable arboriculture and environmental stewardship. Since 1996, our mission has been to harmonize human and natural environments. We are not just tree experts; we are passionate advocates for the green world, dedicated to preserving and enhancing urban landscapes.
About the Role
As a Customer Service Representative with RTEC, you will be the vital link between our clients and the services we provide. Your role will be to:
Serve as the primary point of contact for clients, ensuring communication reflects our commitment to exceptional service.
Guide customers through their journey with clear communication and consistent support.
Collaborate with sales arborists and field teams to deliver seamless service and ensure customer satisfaction.
Maintain accurate records, coordinate scheduling, and manage procurement tasks such as ordering supplies and overseeing inventory.
Identify and resolve potential challenges proactively to enhance the client experience.
Create and maintain process documentation to support operational consistency and training initiatives.
Value Proposition
Career Pathway: Digital Marketing to Marketing Manager - we invest in your growth.
Professional Development: RTEC partners with experienced vendors who are experts in their field and will contribute to the growth and development of this individual.
Accelerated Growth: Opportunity to grow quickly with a growing company.
Entrepreneurial Spirit: Go-getters motivated by results will excel in this role.
Team Environment: Collaborate with a passionate, supportive team.
We Offer
Competitive hourly rate and benefits.
A dynamic work environment that values safety, quality, and sustainability.
Career advancement paths and professional training in plant healthcare.
A stable and growing company with a strong community presence.
Who You Are
An experienced professional with 2+ years in customer service, demonstrating reliability and professionalism.
A strong communicator with the ability to build lasting relationships with clients.
A detail-oriented individual with excellent organizational abilities.
Tech-savvy, with proficiency in MS Office and CRM software and a willingness to learn new technologies.
A team player with a growth mindset, eager to learn and adapt to new challenges.
Join Us
Become an integral part of a company that blends exceptional customer service with a passion for the environment. At RTEC, you're not just building relationships; you're building a sustainable future.
Apply today and start growing a new career!
Insurance and Financial Services Agent
Customer Service Representative Job In Dunkirk, MD
Join the leaders. With the brand recognition of a Fortune 500 company, State Farm agents offer products to help customers meet their insurance and financial service needs.
Run a small business as a State Farm agent. Being a State Farm agent gives you a unique opportunity to develop yourself, your business, and your community.
We are seeking professionals to become a State Farm agent in Dunkirk, Maryland. With diverse backgrounds and experience, State Farm agents serve customers across the United States. From intangible rewards to traditional compensation, every reward you earn as a State Farm agent is based on skill, hard work and hitting the goals you set for yourself as an agent through meeting customer needs. Rewards may include:
· Opportunity to run a business
· Ability to lead and develop your own team
· Prospect to make a difference every day
· Chance to be a leader in your community
Make an impact while you run a business positioned to help others protect their lives and plan ahead. We offer a paid training program with hands-on field development experiences and continued support.
Apply to learn more about State Farm excellent compensation structure and get details on our State Farm Agency Career Track program to learn more about this amazing career opportunity.
State Farm is an equal opportunity employer.
Click the “Apply” button to be connected with a State Farm representative and to learn more about the State Farm agent opportunity. [Note: The “Apply” button is not an application for employment.]
State Farm agents are independent contractors. Compensation is sales and commission based. No base compensation is available with this opportunity. To determine actual compensation, the applicable State Farm Agent's Agreement and corresponding schedule of payments must be used. Information contained herein does not guarantee eligibility to receive compensation or guarantee specific results. Eligibility and actual results will vary.
Contact the job poster
Theresa Brown, CIR
Connecting Entrepreneurs with Small Business Ownership Opportunities
Send InMail
Job Details
Industry
Insurance Financial Services Banking
Employment Type
Full-time
Job Functions
Call Center Representative - $20/hr - Laurel, MD
Customer Service Representative Job In Laurel, MD
Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team!
About The Job:
Deliver a remarkable service experience to customers for various services.
Respond timely and professionally to inquiries.
Troubleshoot technical issues and diagnose errors on various applications.
Administer the MCAT exam, Medical School Applications (AMCAS), and the Fee Assistance Program (FAP).
Other tasks as assigned.
About you:
2+ years of call center experience is required; 1+ year working in a metric-based environment.
Proficiency in Microsoft Word, Excel, and Outlook.
Organized/detail-oriented with excellent oral/written communication, multitasking, and customer service skills.
Ability to resolve basic technical issues and work independently with minimal supervision.
About the Position:
Pays $20/hr with a potential raise in August.
7-month contract with a potential to extend.
Hours are 9am-7pm.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Call Center Representative
Customer Service Representative Job In Rockville, MD
Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company's products and services.
Key Responsibilities:
Answer incoming calls and respond to customer inquiries efficiently and professionally.
Provide accurate information regarding products, services, and policies.
Handle and resolve customer complaints in a calm and professional manner.
Assist with order placement, cancellations, returns, and other customer requests.
Escalate unresolved issues to the appropriate department or supervisor.
Document customer interactions, transactions, and follow-up actions.
Maintain a high level of customer satisfaction by providing timely responses and support.
Meet or exceed performance metrics, such as call handling time and customer satisfaction scores.
Stay updated on product and service knowledge to offer the best solutions to customers.
Requirements:
High school diploma or equivalent; some positions may require post-secondary education.
Proven customer service experience, preferably in a call center environment.
Strong communication skills, both verbal and written.
Proficiency in using call center software and CRM systems.
Ability to multitask and handle high call volumes efficiently.
Problem-solving skills and attention to detail.
Patience and the ability to remain calm under pressure.
Flexibility to work shifts, including evenings, weekends, and holidays, as needed.
Preferred Skills:
Bilingual abilities (if applicable to the customer base).
Experience with specific CRM or telephony systems.
Prior experience in the same industry (e.g., tech support, healthcare, retail).
Charter Customer Service Liaison
Customer Service Representative Job In Annapolis, MD
Waypoints Yacht Charters offers personally crafted charter experiences managed by local charter specialists who know the best sailing waters and hidden gems of their home base. Yachts available for charter are new-model, privately-owned sailing catamarans, sailing monohulls, power catamarans, and powerboats from leading manufacturers. Annapolis, Maryland, known as the sailing capital of the U.S., is the perfect gateway to explore the Chesapeake Bay and experience an elevated charter adventure.
Role Description
This is a full-time on-site role for a Charter Customer Service representative at Waypoints Yacht Charters in Annapolis, MD. Involves providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering outstanding customer service experiences daily. In person check ins for charters on weekends rotating as needed.
We are looking for a self starter and a leader to take on this role as it serves multiple locations outside of Annapolis including the USVI.
Health insurance benefits, 401K, and travel opportunities offered.
Qualifications
Customer Support, Customer Satisfaction, Phone Etiquette
Computer literacy
Excellent communication skills and a friendly demeanor
Ability to multitask and prioritize customer needs
Knowledge of sailing or boating is a plus
Customer Service Representative
Customer Service Representative Job In Rockville, MD
JOOLA is for looking for an experienced Customer Service Representative with a passion for growth and interest in pickleball and table tennis!
JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.
We are seeking a dynamic and results-driven Executive Sales Representative to join our team. The Sales Representative will be responsible for driving and cultivating new business opportunities in the pickleball space, as well as maintaining relationships with existing clients.
Responsibilities:
Answering calls and emails from customers immediately
Clarifying issues
Determining the cause of the problems
Expediting the corrections or adjustments
Following up to ensure resolution
Document all case activity using the case management system
Record all customer interactions into case management system
Follow up daily with all open cases to reduce aging of open cases
Ensure speedy closure of customer cases
Communicate withe the Customer Service and sales team on order fulfillment and issues
Escalate products with high warranty claim issues to the Customer Service Supervisor
Requirements:
Minimum education requirement: Associate's degree
2-3 years of professional work experience; Consumer products industry preferred
Effective leadership, interpersonal, and problem-solving skills
Strong organization and communication (verbal and written) skills
Ability to work well independently and as part of a team
Ability to learn quickly, and take initiative in a fast-paced environment
New Business Client Specialist
Customer Service Representative Job In Ellicott City, MD
Elite Income Advisors is seeking a full-time new business specialist. This position will primarily be responsible for providing administrative support to the Advisors, including but not limited to, preparing all required paperwork based on the Advisor's case design, completing the application process with the clients as well as following up after application submission to ensure each case is issued and funded. This position would be the perfect fit for a team focused individual who is passionate about administrative and organizational support and thrives in a fast-paced environment. This individual should also be capable of supporting various office functions as needed based on the ebbs and flows of the office.
About the Company:
Elite Income Advisors is a fast-growing financial planning firm in Ellicott City, Maryland. We are passionate about helping our clients put together an investment portfolio that best reflects their risk tolerance, time horizon and goals. We believe in the holistic approach to financial planning and through this approach, we build a level of trust with our clients that bodes well for successful, long-term relationships, which is why an astounding 98% of our clients are lifetime clients.
New Business Specialist Duties:
● Pre-fill applications, obtain account information, help manage roll over calls, money transfers.
● Helps prepare materials for new and existing client appointments.
● Ensures applications are complete and submits all related paperwork as required.
● Monitors the status of pending business to make sure new accounts are funded efficiently and accurately.
● Communicates with customers in a polite and professional manner.
● Returns and/or relays client calls or messages.
● May complete and process client servicing paperwork.
● Manages paperwork follow up to ensure everything is processed in a timely and accurate fashion.
● Helps organize and maintain client information, files, and documents, also keeps CRM up to date accurately with all data.
● May attend meetings with Lead Advisors as requested.
Vendor Management:
● Updates clients contact information with appropriate companies.
● Processes withdrawals, beneficiary changes, and other requests.
● Follow up on paperwork to ensure everything is processed in a timely and accurate fashion.
● Communicates closely with Relationship Manager at RIA regarding applications, pending transfers, requests, and other miscellaneous items.
QUALIFICATIONS AND SKILLS NEEDED:
Education:
Bachelor's degree or equivalent experience required.
Experience:
● Strong coordination, organizational, high attention to detail and multitasking experience required.
● Previous experience in a financial planning firm is strongly preferred but not required.
● Must present pleasantly and professionally.
● 3-5 years of prior administrative support experience required, including reporting to executive level management.
● High level of competency with Word, Google Suite, Office Suite (e.g. PowerPoint, mid-level competency with Excel; ability to master with other database systems e.g. CRMs).
● Must demonstrate excellent judgment and problem-solving skills.
● Excellent written and oral communication skills.
● Prioritizes and plans work activities and uses time efficiently; maintains well organized files, information, schedules, etc.
● Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
● Adapts to work environment changes, manages competing demands and can deal with frequent change, delays, or unexpected events.
● Ability to exercise good judgment, tact, and confidentiality in all matters.
● Ability to work independently with minimal direction after training.
● Strong attention to detail.
● Willingness to become Notary Public.
Member Services Receptionist
Customer Service Representative Job In Alexandria, VA
The Member Services Receptionist is responsible for assisting members, potential members and other employees
with their questions and requests while maintaining the front desk. They need to understand and be able to
explain basic Share, Loan, Mortgage and Visa related products and services, responds to problems, processes
member's requests received in person, as well as via web, e-mail, fax, online/mobile banking, or mail and
processes death claims, POA, and trust accounts. This role does not have remote work capabilities.
Responsibilities
Maintains front desk and assists members in person and assist as needed on Member Services queue calls with Share, Loan, Mortgage and Visa related products and services, including but not limited to chapter accounts' inquiries, open/close of Certificate of Deposits, account/share closure requests, process transfer/ACH/wire requests, check orders, check disbursal, answers basic loan/mortgage/Visa questions, processes Visa card capture/reissues requests, travel notes, basic fraud/dispute questions, Apple Pay/Google Pay Token requests, Stop Payments, and ACH dispute process information. May handle cash transactions. Completes daily work folder requests. Scans account related documents. Assures that appropriate records are maintained.
Processes death claims, power of attorney (POS) trust accounts, account update forms, verification of deposits, certificate disclosures, change of address/contact, Skip-A-Pay/Extension requests, returned mail and other requests via web, e-mail, fax, online/mobile banking, and mail.
Backs up the Poster when needed.
Provide friendly, prompt, accurate and high quality service and support to all members and associates.
Proactively seek opportunities to cross sell products and services for the betterment of our members.
Ensure member's request get updated and scanned into the system on a daily basis.
Ensure cash drawer and checks are balance on a daily basis if applicable.
Qualifications
One year to three years of similar or related experience.
A high school education or GED.
Excellent verbal and written communication skills
Proficient in MS Word, Excel, and Outlook.
Detail Oriented and good with numbers.
NextGen Sales Academy Associate Inside Sales Rep 2025
Customer Service Representative Job In McLean, VA
Associate Inside Sales Representative
At Dell Technologies, we build the extraordinary. Our Associate Inside Sales Representatives are the specialists who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process. They directly advise customers on everything from product features and configurations, through to pricing and availability. Crucially, however complex the question, they're ready to deliver technical solutions to meet customers' needs via phone, chat, web or email.
Join us as an Associate Inside Sales Representative on our Sales team in Hopkinton, Massachusetts and McLean, VA to do the best work of your career and make a profound social impact.
What you'll achieve
In the Next Generation Sales Academy (NGSA), you will engage in an intense program that will prepare you for long-term success within the Dell Technologies Sales organization. Over the course of two to three years, you will join our organization as an Associate Inside Sales Representative where you'll receive premier training from both a technology and sales perspective. Next, you will have the opportunity to be promoted to an Inside Sales Representative, where you will carry a quota and run all aspects of a sales campaign. From there, you can take your career to the next level in outside field sales, sales management, or a specialty selling role. We often see those who are successful in this program having 2-3 jobs in your first three years, all with more responsibility, larger business contribution, and an increase in financial earnings.
You will:
Be immersed in the sales and technology industry by talking to and building relationships with customers as well as qualifying opportunities to drive company revenue
Have consistent engagement and collaboration with the NGSA management team, inside sales teams, field sales teams, renewals teams, and development team
Participate in white board competitions, group messaging competitions, and meet metrics expectations
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
Completed Associate's or Bachelor's degree prior to start date
Passionate about a sales career in the technology industry
Strong verbal and written communication skills
Relationship building and interpersonal skills
Desirable Requirements
A leader with resilient work ethic who is reliable, confident, collaborative, driven and coachable
Ability to influence others and convey a sense of urgency to drive issues to closure
Compensation
Dell is committed to fair and equitable compensation practices. The pay range for this position is $52,445 - $86,680 depending on location.
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com
Who we are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 1 October 2025
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
#LI-Onsite
Job ID:R252219
Inside Sales Representative
Customer Service Representative Job In Elkridge, MD
While Saval does big business, the feel of working for Saval is intentionally small. As an independent company with experienced and accessible management, we're able to make improvements, address issues, and update systems quickly and efficiently. As a Customer Service Representative for Saval, you'll support our promise to deliver exceptional service to our restaurant and hospitality customers.
Why Saval Foodservice?
At Saval, we believe that we have a responsibility to give back and support our local community through philanthropic initiatives and partnerships with local nonprofits and trade organizations.
In 2020 alone, Saval Foodservice worked to distribute and donate over 15,000 boxes of food goods in partnership with Johns Hopkins.
One of our most successful Saval Cares Initiatives is our annual charity golf tournament that has raised over $350,000 for the Children's Cancer Foundation since its inception over 19 years ago.
We're a proud allied member of the Restaurant Association of Maryland, the Restaurant Association of Metropolitan Washington, UniPro Buying Group, and the International Association of Foodservice Distributors. Must have good organizational skills, can manage and prioritize multiple tasks/situations simultaneously, while maintaining a can-do attitude.
Job duties include-: identifying customer needs and proposing solutions; responding to incoming calls and taking orders accurately; processing credits/refunds; tracking orders; answering customer inquiries/complaints by both phone and Internet; and developing a partnership with our Outside Sales Reps to grow customer accounts & perform as a team to meet company goals.
HS Grad w/ 6 mos prior exp, preferably in the food industry. Proficient in MS Office, typing, and Internet. Demonstrated ability to respond and be customer focused in a fast-paced dynamic work environment, i.e. fast learner under pressure. Excellent verbal, written & interpersonal communication skills. Ability to effectively interact with customers, colleagues, and business partners. Team-oriented, demonstrates a professional and cooperative attitude. Bilingual- fluent in Spanish and English preferred.
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Inside Sales Representative
Customer Service Representative Job In Sterling, VA
Job Title: Inside Sales Representative
Company: NV Roofing, LLC
Industry: Facilities Management
Employment Type: Full-Time
Experience Level: Mid-Level
Salary: Competitive salary based on experience
About Us
NV Roofing is a family-owned exterior building services and construction company celebrating our 61st year. We currently have an opening for a Inside Sales Representative, to assist in the achievement of the company's strategic objective and annual goals through the delivery of exceptional service and support reflective of NV Roofing vision, mission, purpose, and values.
Position Overview
As the inside sales representative, you will be the first point of contact for existing and potential customers and will play a key role in expanding our pipeline and converting job quotes into revenue. You'll be responsible for qualifying leads, and helping to close deals. This role offers an excellent opportunity to develop your sales career while working with a dynamic and supportive team.
Key Responsibilities
Summary:
This position is primarily responsible for assisting Sales, Business Development and Client Care teams, setting up new clients, processing jobs and bids in designated software, maintaining and updating CRM, converting quoted jobs and projects into sales and generating various reports for Sales Leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This position is primarily responsible for supporting the sales operations and client care team in all aspects of the sales process by performing the following duties:
Customer and prospect follow up to close all quoted service jobs and projects via phone calls and/or emails.
Qualify inbound leads and determine if they meet the company's target criteria.
Build strong relationships through regular follow-ups, consultations, and exceptional customer service.
Create customized proposals and quotations for customers, offering exterior building envelope services.
Present and promote the benefits of facility services in an effective manner, addressing customer concerns and offering solutions.
Close sales deals and work toward meeting or exceeding monthly and quarterly sales goals.
Stay updated on the company's service offerings, product features, pricing models, and industry trends.
Accurately document customer interactions, sales, and service agreements in the CRM system.
Maintain detailed records of all leads, opportunities, and sales activities.Understand client requirements and suggest the best-suited services to meet their needs.
Assists sales team and Business Development with proposal generation and RFP follow-ups
Assist with lead qualification and prospect research.
Analyze sales data and trends to identify growth and declines.
Monitor and track monthly sales metrics and KPI's, keeping the My90 tool updated.
Partner with sales and operations leadership to continually develop improved processes.
Assist in renewing annual customer contracts and manage contract expiration dates
Liaison with internal teams (finance, capital production and service/client care) as needed.
Manage the circulation to internal team contracts for review and input with return date
Other Duties as assigned
QUALIFICATIONS:
Education: Bachelor's degree or equivalent experience is preferred. High school diploma; Up to 5 years related experience and/or training in inside sales, customer service, sales support; or equivalent combination of education and experience. To perform this job successfully, an individual should have knowledge of Microsoft Office.
OTHER SKILLS AND ABILITIES:
Interpersonal Skills. Must have excellent oral communication skills with the ability to interface with many different audiences. Must have strong relationship-building skills.
Analytical Skills. Must have strong analytical and business skills. Must be able to present complex information clearly and concisely. Must have a strong analytical orientation and ability to apply analytical concepts to complex business problems.
Time Management Skills. Must have planning, prioritizing, and coordinating skills. Must have strong organizational skills. Must be capable of working independently with minimal supervision. Must have the ability to work in a stressful, deadline-oriented environment that requires complex, technical information and decision-making.
Customer Service - TurboTax Product - NO Tax Experience Necessary!
Customer Service Representative Job In Lorton, VA
Gig Description
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program****
Experience/Skills
TEAM / LEADERSHIP SKILLS:
You demonstrate a sincere desire for a quality customer experience
You have a team player attitude
You promote a positive work environment
You thrive in a fast-paced environment and handle change well
You have a collaborative approach to problem solving and like sharing feedback
You understand the value of your individual impact on the team and company's success
TECHNICAL / FUNCTIONAL SKILLS:
You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment
You have experience with software troubleshooting abilities
You know how to modify your communication style to meet customer needs and tone
You possess customer service skills
You are able to simplify and communicate complex ideas to customers
You have the ability to diffuse situations with angry customers
You are comfortable in a training environment that includes watching self-paced training module videos
You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts
You are willing to step-in as needed including answering questions from customers via chat
ANALYTICAL SKILLS:
You are able to research, analyze and determine an appropriate course of action in a variety of situations
You can solve complex problems while exercising good judgment
You have critical thinking and problem solving skills
ORGANIZATIONAL SKILLS:
You demonstrate initiative and the ability to multitask.
You work well under pressure of meeting team productivity goals.
Successful candidates must be willing to meet service level and contact per hour commitments.
You understand and accept schedule adherence in a call center environment
You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue
KNOWLEDGE / BACKGROUND EXPERIENCE:
You are a High School graduate
Preferably, you have basic knowledge of tax laws and tax concepts
Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary
BEHAVIORAL COMPETENCIES
You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
You are comfortable being on camera with your customers and understand the value of humanizing the interaction
You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions
You possess active listening skills and know how to ask probing questions to arrive at answers quicker
Operating Hours
Operating Hours: 8am to midnight EST ; Monday to Sunday
Required Minimum Hours: 30 hours per week
Peak Period:
April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT
April 15, 2025: 8am-3am EST/EDT
$5 Turbo Bonus Boost per hour.
Applicable to all hours worked from April 9th to 15th.
Service Providers (SPs) must meet the required minimum of 30 hours per week.
Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 30 hours each week on all schedules
Mandatory Requirements
Must reside in the USA
Must have passed background check and pass tech check in order to attend certification.
Must be on camera during certification.
Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
Service Provider (SP) must have the following Hardware Requirements.
Windows Computer (Mac and Chromebooks are not permitted)
Windows 10 or 11
AMD or Intel Core Series (I3-I9)
At least 8gb of RAM
Webcam
Wired Mouse
USB Headset
Wired Internet Connection
Conflict of Interest
Cannot hold Gigs with Column Tax or any Intuit Vendors
Training Information
Duration
20 Hours
Price
$79.99 USD
Course Details
Customer Service Coordinator
Customer Service Representative Job In Sterling, VA
Duties and Responsibilities:
Provide exceptional customer support by addressing inquiries and resolving issues promptly via phone and email.
Maintain accurate data entry of customers purchase orders.
Assist clients with product information, stock inquiries, shipping quotes
Utilize strong communication skills to foster relationships with clients and enhance customer satisfaction ensuring a positive experience..
Collaborate with team members to streamline processes and improve service delivery.
Coordinate communication with customers and associates.
Maintain accurate and organized records of customer interactions and resolutions.
Provide basic analysis and apply knowledge or standard procedure to solve customer problems.
Execute other daily task and administration as it relates to processing samples, delivery status, and cargo claims.
Perform other duties as needed.
Qualifications:
Strong communication skills, both verbal and written
Proficient in data entry and analysis skills
Experience in customer support and client services
Excellent phone etiquette and customer service abilities
Familiarity with Microsoft Office and general computer skills
Ability to handle electronic payments and perform outbound calling tasks
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Sterling, VA; In Person
Full-Time - 8AM to 5PM
Insurance and Financial Service Representative - Looking for Entrepreneurs
Customer Service Representative Job In Arlington, VA
Join the community. Your office may have your name on it, but you're not in this alone. Technical resources are at your fingertips throughout your career. Running a State Farm agency is one of the best small business opportunities in America. We are seeking accomplished professionals to become a State Farm agent in Arlington, VA.
If you are someone who:
Is motivated by helping people and making a difference in the community
Wants to run your own business
Is driven by achievement and the potential for financial success
Can drive results by leading a team
Then this may be the right opportunity for you! No prior experience as an insurance agent is required. If you've ever dreamed of running your own business, but didn't know where to start, this could be your dream career.
We offer a paid training program along with company support, mentorship, and field development. As a State Farm agent, you can truly make a difference in helping people with their insurance, financial services and banking needs.
State Farm is an equal opportunity employer.
Click the “Apply” button to be connected with a State Farm representative and to learn more about the State Farm agent opportunity. [Note: The “Apply” button is not an application for employment.]
State Farm agents are independent contractors. Compensation is sales and commission based. No base compensation is available with this opportunity. To determine actual compensation, the applicable State Farm Agent's Agreement and corresponding schedule of payments must be used. Information contained herein does not guarantee eligibility to receive compensation or guarantee specific results. Eligibility and actual results will vary.
(WFH) Customer Support Specialist
Customer Service Representative Job In Bull Run, VA
Gig Description
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program****
Experience/Skills
TEAM / LEADERSHIP SKILLS:
You demonstrate a sincere desire for a quality customer experience
You have a team player attitude
You promote a positive work environment
You thrive in a fast-paced environment and handle change well
You have a collaborative approach to problem solving and like sharing feedback
You understand the value of your individual impact on the team and company's success
TECHNICAL / FUNCTIONAL SKILLS:
You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment
You have experience with software troubleshooting abilities
You know how to modify your communication style to meet customer needs and tone
You possess customer service skills
You are able to simplify and communicate complex ideas to customers
You have the ability to diffuse situations with angry customers
You are comfortable in a training environment that includes watching self-paced training module videos
You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts
You are willing to step-in as needed including answering questions from customers via chat
ANALYTICAL SKILLS:
You are able to research, analyze and determine an appropriate course of action in a variety of situations
You can solve complex problems while exercising good judgment
You have critical thinking and problem solving skills
ORGANIZATIONAL SKILLS:
You demonstrate initiative and the ability to multitask.
You work well under pressure of meeting team productivity goals.
Successful candidates must be willing to meet service level and contact per hour commitments.
You understand and accept schedule adherence in a call center environment
You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue
KNOWLEDGE / BACKGROUND EXPERIENCE:
You are a High School graduate
Preferably, you have basic knowledge of tax laws and tax concepts
Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary
BEHAVIORAL COMPETENCIES
You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
You are comfortable being on camera with your customers and understand the value of humanizing the interaction
You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions
You possess active listening skills and know how to ask probing questions to arrive at answers quicker
Operating Hours
Operating Hours: 8am to midnight EST ; Monday to Sunday
Required Minimum Hours: 30 hours per week
Peak Period:
April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT
April 15, 2025: 8am-3am EST/EDT
$5 Turbo Bonus Boost per hour.
Applicable to all hours worked from April 9th to 15th.
Service Providers (SPs) must meet the required minimum of 30 hours per week.
Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 30 hours each week on all schedules
Mandatory Requirements
Must reside in the USA
Must have passed background check and pass tech check in order to attend certification.
Must be on camera during certification.
Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
Service Provider (SP) must have the following Hardware Requirements.
Windows Computer (Mac and Chromebooks are not permitted)
Windows 10 or 11
AMD or Intel Core Series (I3-I9)
At least 8gb of RAM
Webcam
Wired Mouse
USB Headset
Wired Internet Connection
Conflict of Interest
Cannot hold Gigs with Column Tax or any Intuit Vendors
Training Information
Duration
20 Hours
Price
$79.99 USD
Course Details
Temporary Customer Service Representative
Customer Service Representative Job In Fairfax, VA
ABOUT:
Perform research, analysis, and facilitate the timely resolution of customer submitted issues regarding use of and information displayed through our products, including, but not limited to, the Vehicle History Report. Additional product support responsibilities may be required.
RESPONSIBILITIES:
Conduct internal and external research and analysis to ensure requested changes to the data can be supported and/or should be made
Respond to customer inquiries related to their use of products and services
Communicate cordially and professionally with customers through all media (phone, email, chat, etc.)
Excellent listening skills, including the ability to understand the customer's point of view and respond clearly and concisely
Ability to understand complex issues and translate them into easily understood, clear messages for the customer
Defuse potentially volatile situations and bring the discussion to focus on resolution
Work with internal customers and external data providers to verify data, including any and all supporting documentation
Determine accuracy of each issue submitted and assess trends in data quality
Provide timely responses to all inquiries as determined by Team and individual goals
Accurately document and classify all communication with customers
Recommend product improvements based on empirical data
Leverage all available resources to research and resolve customer issues
Provide process feedback to management on issue analysis and research methodology
QUALIFICATIONS:
Research and analytic experience preferred
Excellent communication skills, including the ability to listen, write concisely and summarize events
Sense of urgency and passionate about customer service and satisfaction
Creative thinker who is inquisitive and insists on substantiated conclusions
High level of proficiency in typing
Highly organized and attentive to detail
Ability to work independently and as part of a team
Multitask in a fast paced environment
Comfortable working in a metrics oriented environment
Proficiency in commonly used office technologies (e.g., MS Word, Excel and Outlook)
Salesforce.com experience a plus
Centreville, VA; Onsite
$18-20/hr