Customer Service Representative Jobs in Florida

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. Theres a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, youll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in February, March or April we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix, San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 9:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently active Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. RequiredPreferredJob Industries Customer Service

Full time position needed for State Farm agent's office. Dealing with customers, making changes, taking payments, etc. 440 Customer Service License preferred, but willing to train the right person with clerical experience. State Farm experience helpful but not required. Please send resume. Job Type: Full-time Experience: Customer Service: 1 year (Preferred) Education: High school or equivalent (Preferred)

The ideal candidate loves talking to people and proactively solving issues. This role requires prompt and courteous responses to customer inquiries and requests, ensuring their needs are met with professionalism and efficiency. A strong attention to detail and follow-through is essential to guarantee tasks are completed thoroughly. Additionally, Customer Service Specialists must possess effective problem-solving skills to generate accurate and timely reports that support business operations, consistently maintaining precision and reliability in all responsibilities. Responsibilities Display a positive attitude and willingness to work with others and assist our customers. Answer calls and emails addressing customer inquiries, account issues and general information. Provide an exceptional experience to every customer, every time. Manage account activations, updates, and cancellations, ensuring contract validity, making adjustments as needed. Process customer portal requests, ensuring timely communication with the customer, sales, and operations. Support pricing and contract adjustments, ensuring accurate records and proper rate changes. Assist with invoice reconciliation, ensuring proper billing based on receipts and contractual terms. Create and maintain credit hold reports for various customer types, ensuring accurate communication with sales and management. Other duties as assigned. Qualifications High School Diploma or General Education Development (GED) Diploma. Two (2) years of customer service experience. Able to type forty-five (45) words per minute. Ability to work independently and in a team environment. Excellent verbal (telephone) and written communication skills. Strong customer service skills. Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Attention to detail and strong organizational skills. Effective research skills including the ability to analyze information and make determinations in accordance with company procedures. Highly motivated self-starter with the ability to multi-task and complete tasks. Employee Expectations: Regular in-office attendance, Monday - Friday; 8:00 AM to 5:00 PM. Must be able to work at a desk and on the phone for long periods of time. Uphold and exemplify core values of Safety & Environment: Honesty, Integrity, Respect, Compassion, Reliability, Quality Service, and Innovation in all aspects of work.

About the Company - L2R Consulting is seeking Customer Success Representatives (CSR) to oversee the customer experience from onboarding through ongoing support. About the Role - Oversee the customer journey from onboarding to ongoing support. Act as a liaison between customers and internal teams, ensuring smooth communication. Address customer inquiries and resolve issues in a timely, professional manner. Monitor and track parts delivery necessary for completing service requests. Ensure products are processed and shipped on time to meet customer expectations. Track customer satisfaction and success metrics. Build and maintain strong client relationships. Handle customer complaints and provide appropriate solutions within time limits. Coordinate service requirements with other internal departments as needed. Properly schedule and track work completion based on parts delivery timelines. Responsibilities - Oversee the customer journey from onboarding to ongoing support. Act as a liaison between customers and internal teams, ensuring smooth communication. Address customer inquiries and resolve issues in a timely, professional manner. Monitor and track parts delivery necessary for completing service requests. Ensure products are processed and shipped on time to meet customer expectations. Track customer satisfaction and success metrics. Build and maintain strong client relationships. Handle customer complaints and provide appropriate solutions within time limits. Coordinate service requirements with other internal departments as needed. Properly schedule and track work completion based on parts delivery timelines. Qualifications - Education: Associate's degree (or equivalent experience) Experience: Minimum 4 years in a customer service role Required Skills - Communication: Excellent verbal and written customer service skills. Problem-Solving: Ability to assess issues and proactively resolve customer concerns. Multitasking & Prioritization: Ability to manage multiple tasks efficiently. Detail-Oriented & Organized: Strong ability to track customer requests and follow through. MS Office Proficiency: Must be proficient in Microsoft Word & Excel (data entry, formatting, and tracking information). Independence & Initiative: Ability to work independently and take ownership of tasks.

We are hiring for a Customer Service Representative for a local insurance company. In this role you will be responsible for analyzing, reviewing, and processing insurance claims to ensure timely and accurate settlement in accordance with company policies, procedures, and regulatory guidelines. The role involves assessing claim validity, investigating facts, determining coverage, and negotiating settlements, while providing excellent customer service. Key Responsibilities Communicate claim decisions and settlement offers clearly and professionally to claimants and stakeholders. Provide guidance and support to policyholders during the claims process. Review and analyze insurance claims to determine validity and coverage under existing policies. Ensure claims are processed accurately and in compliance with state and federal regulations. Conduct thorough investigations, including reviewing policy details, obtaining statements, and gathering evidence such as photos, police reports, and repair estimates. Collaborate with adjusters, appraisers, and other professionals to verify facts and assess damages. Evaluate claims to determine appropriate settlement amounts based on policy terms and loss conditions. Negotiate settlements with claimants, legal representatives, or third parties while maintaining fairness and adherence to company policies. Maintain accurate and detailed records of claims, correspondence, and decisions in the company's claims management system. Prepare reports summarizing claim trends, issues, and recommendations for management. Qualifications Education: Bachelor's degree in insurance, business administration, or a related field preferred. Skills: Strong analytical and decision-making abilities. Excellent communication and negotiation skills. Proficiency with claims management software and Microsoft Office. Knowledge of state and federal insurance regulations.

FrankCrum is a Top Workplace! The FrankCrum Insurance Agency (FCIA) is a local family-owned commercial insurance agency with a diverse client base throughout the US. We are a consultative resource and provide detailed information to assist clients in making informed decision on their commercial insurance coverage needs. Our agency works with a wide range of industries and types of coverage and since our beginning in 2008, our agency has maintained steady growth, stability, and success. Click here to learn more about FrankCrum! The Role You'll Play to Create Success We are excited to announce a full-time Customer Service Representative position filled with many exciting opportunities! In this role, you will have the opportunity to impact the FrankCrum business everyday by providing general office support for commercial lines insurance sales and service. Prequalifies all requests for quotes to determine eligibility and interest. Processes policy changes. Issues certificates of insurance. Answers customer questions regarding products and services. Reviews policies and binders issued by insurance carrier to ensure accuracy. Supports account managers throughout the sales and servicing process. Creates management reports for Agency Vice President. Administratively supports the Agency Vice President. The Attributes We Seek Keys to success in this position include Florida 4-40 Customer Representative License in good standing and two (2) years of insurance industry experience, preferably with commercial lines. A high school diploma or equivalent is required. Our Competitive Benefits Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including: Health Insurance is zero dollar paycheck cost for employee's coverage and only two-hundred-forty-five dollars a month for family! Dental and Vision Insurance Short Term Disability and Term Life Insurance at no cost to the employee Long Term Disability and Voluntary Term Life Insurance Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match Employee Assistance Program at no cost to the employee Flexible Spending Accounts for Medical and Dependent Care Reimbursement Health Savings Account funded by FrankCrum Paid time off and holiday pay Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year PTO cash out Tickets at Work Access to the Corporate America Family Credit Union Employee and client referral bonus programs Paid volunteer time What's Special About FrankCrum FrankCrum, a family-owned business-to-business entity since 1981 is made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional customer service and milestones in tenure. The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic! If you want to play this role to positively impact our client's day-to-day business, then apply now! FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Jacksonville, FL site. Only submit those within 60 miles **MUST BE ABLE TO MEET ALL WORK SCHEDULES BELOW** TRAINING SCHEDULE -Onsite Monday through Friday from 9am-6pm EST for the first 4 weeks -Then nesting will occur onsite from 9am-6pm EST for 2-3 weeks WORK SCHEDULE: -Position is hybrid in Jacksonville at 4 days onsite/week WORK HOURS: -*Saturday required* -Once training is over one of these schedules will be given: >Monday - Saturday varied days/varied hours from 10am-7pm or 11am-8pm >If they are assigned to work Saturday, they will get Sunday and a day off during the week Customer Service Specialist II: Structured schedule, on the phones taking primarily inbound phone calls. Sedentary. First 4-6 weeks will be in office training and transition to on the phone time Top 3 Must-Haves (Hard and/or Soft Skills): 1. Interpersonal skills 2. Empathetic 3. Computer Literacy Top 3 Nice-To-Haves (Hard and/or Soft Skills) 1. Critical Thinking 2. Problem Solving 3. Active Listening The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company. Key Responsibilities and Duties: Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues. Provides outstanding customer service to ensure service levels are achieved and exceeded. Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.). Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Refers customers to published materials, secondary sources, or more senior staff. Documents customer feedback and complaints. Educational Requirements: High School Preferred Work Experience: No Experience Required Physical Requirements: Sedentary Work Career Level 2IC.

We currently have two immediate openings for Customer Service Reps in Miami, FL (Bayfront Park). These positions are working for a company that is a third party insurance provider with contracts across the globe. We are seeking professionals who are looking for full-time jobs working 40 hours per week. The biggest thing we need is reliability, consistency, customer service experience, and an eagerness to learn. Experience working in the medical or insurance field is highly preferred. These roles will hire off of one virtual interview. Pay begins at $19/hr for the first 6 months and will increase after. Job Overview: The role requires communication between medical providers and our client as well as members. The customer service rep is to coordinate treatment and provide authorizations/issue GOP's for members in Latin America, Europe, etc. Respond to inquiries pertaining to authorizations and documentation requirements. Responsibilities and Duties: Coordinate and determine approvals, eligibility and inform the medical providers as well as issue GOP's according to policy and client authorizations Tracking and follow up of all cases in Latin America ensuring appropriate follow up with the medical providers Provide guidance, support and advice to international members seeking medical treatments or procedures Responds to routine phone inquiries and written correspondence related to authorizations and claims status Screens and routes complex cases to the appropriate manager Navigates multiple systems to obtain necessary data to issue GOP's Verify payments and/or denials as well as treatment authorization status and inform the appropriate party accordingly Able to be a part of a on-call/duties rotating schedule (after normal office hours and weekends) Qualifications: 2+ years of experience in customer service, health insurance field is required Bilingual in Spanish High school diploma/GED required Strong analytical, detail-oriented and accuracy skills are required Desire to work in a small entrepreneurial environment Ability to manage time effectively, set priorities, meet deadlines as well as adapt to change Plusses: Pay: $19/hr starting pay

Engage with customers/ internal stakeholders throughout via various means - in writing, by phone and by email - to ensure an efficient and customer focused process Efficiently and accurately log customer grievance in accordance with Company Policy Ensure all details are tracked to closure within SLA Strong communication skills and ability to empathize with customer. Ability to handle difficult conversations with the customer through effective listening, patience and knowledge on the process Strong written, e-mail and verbal communications skills Strong logic/problem solving skills Customer focused and empathetic Liaise with internal teams where required to ensure quick and fair closure of customer grievance Escalate complaints as appropriate for management intervention Interact with associates and work towards resolving customer complaints Salary Range: $33,000 - $37,000 per year

OVERSEAS ORGANIX Melbourne FL/ Palm Bay FL Full-time At Overseas Organix, we are dedicated to providing the highest quality Kratom products to our customers. Our mission is to deliver exceptional service and ensure customer satisfaction with every order. We are currently seeking a motivated and empathetic Customer Service Representative to join our team and help us maintain our high standards of service. Position Overview; As a Customer Service Representative, you will play a vital role in ensuring our customers' needs are met in a timely, professional, and courteous manner. You will be responsible for answering calls, responding to emails, and addressing various customer inquiries and concerns related to orders, products, shipping, and more. The ideal candidate will have a passion for helping people, excellent problem-solving abilities, and a calm demeanor under pressure. Key Responsibilities; - Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and issues. - Respond to customer emails with timely, accurate, and appropriate solutions. - Assist customers with order-related issues, such as tracking packages, reshipments, wholesale orders, and product inquiries. - Troubleshoot and resolve website-related issues, guiding customers through necessary steps. - Identify customer needs and offer appropriate solutions while maintaining a high level of satisfaction. - Manage customer complaints effectively, ensuring a positive outcome and building long-term relationships. - Document customer interactions, transactions, and resolutions in our customer support system. - Maintain product knowledge and stay up-to-date with company policies and procedures. - Work collaboratively with other departments to resolve complex customer issues. - Handle high-pressure situations and high-maintenance customers with professionalism and tact. Qualifications: - Minimum of 2 years of customer service experience, preferably in an e-commerce or product-based environment. - Associate's degree (A.A.) preferred, but not required. - Strong computer and technical skills, with the ability to quickly learn and adapt to new systems and software. - Excellent verbal and written communication skills. - Ability to perform well under pressure and manage multiple tasks simultaneously. - Fast problem-solving abilities and strong common sense when addressing customer issues. - Ability to handle high-maintenance customers with patience and professionalism. - Detail-oriented, organized, and dependable with a strong commitment to customer satisfaction. - Flexibility to work various shifts, including weekends, if needed. Why Join Us?; - Opportunities for growth and advancement within the company. - A positive and collaborative work environment. - The chance to be part of a passionate team dedicated to delivering high-quality Kratom products. -We take high priority in a wholesome and a family oriented business, we make personal connections and respect a high priority, and for all employees to feel as if they can depend on each other as a family. If you're looking to join a growing company and make a difference in the lives of our customers, we encourage you to apply! How to Apply: Please submit your resume to Noelle@overseasorg anix.com , please do not apply through LinkedIn, it won't be reviewed! --Please include your birthday in your resume, due to laws and regulations regarding Kratom, you must be 21+ to work here.--

As a Customer Service Associate, you will be the frontline representative, delivering exceptional service and personalized support to customers. Your role is essential in fostering positive customer relationships, addressing inquiries, and ensuring a seamless customer experience. You will handle various service channels-including phone, email, chat, and in-person interactions-while maintaining professionalism, empathy, and a solutions-oriented approach. Key Responsibilities Serve as the primary point of contact, providing professional and personalized support across multiple communication channels. Engage with customers to understand their needs and offer tailored solutions that enhance their experience. Assist with inquiries related to services, memberships, products, and account management. Proactively identify customer concerns and provide appropriate recommendations, solutions, or escalations. Effectively troubleshoot and resolve customer issues in a timely, empathetic, and professional manner. Utilize CRM and other tools to accurately document customer interactions and track service resolutions. Stay up to date with company offerings and policies to ensure accurate information is provided. Contribute to a customer-first culture by meeting or exceeding performance metrics, including response time, resolution rates, and customer satisfaction scores. Collaborate with internal teams to improve service processes and identify opportunities for enhancing the customer experience. Participate in ongoing training and professional development to enhance skills and industry knowledge. Requirements High school diploma or equivalent (Associate or Bachelor's degree preferred). 3 - 5 years of customer service experience, preferably in a call center or support environment. Strong verbal and written communication skills with a customer-centric approach. Ability to multitask and efficiently handle high-volume interactions. Proficiency in Microsoft Office Suite and CRM software. Strong problem-solving and conflict-resolution abilities. Ability to work independently and collaboratively in a hybrid or remote environment. Preferred Qualifications Experience in a customer-facing role within retail, e-commerce, or service industries. Bilingual (Spanish or another language) is a plus. Familiarity with ticketing systems and customer support tools. ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees. At ttg, "We believe in making a difference One Person at a Time," ttg OPT.

We are currently seeking a Customer Service Representative to join our team and provide exceptional service to our valued customers! As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company. This is a great opportunity to showcase your excellent communication skills and problem-solving abilities while working in a fast-paced and rewarding environment. Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner Provide accurate information about our products, services, and policies Assist customers with order placement, tracking, and returns Resolve customer complaints and concerns effectively and efficiently Document all customer interactions and maintain accurate records Collaborate with internal teams to address customer needs and improve the overall customer experience Identify opportunities to upsell or cross-sell additional products or services Stay updated on product knowledge and industry trends to better serve customers Qualifications High school diploma or equivalent (college education preferred but not required). Excellent verbal and written communication skills, with a friendly and professional phone presence. Quick learner, able to adapt to new processes and procedures. Basic computer skills and familiarity with customer service software (previous experience is a plus). Strong interpersonal skills and a genuine desire to assist and engage with customers. Join our team and become a trusted advocate for our customers! Apply now to become a Customer Service Representative and contribute to delivering outstanding customer service and satisfaction.

INTERNATIONAL FLIGHT CENTER, INC. is a full-service FBO located at Miami Executive Airport (KTMB), offering the highest level of customer service and aviation needs at competitive prices. Role Description This is a full-time on-site role for a Customer Service Representative at INTERNATIONAL FLIGHT CENTER, INC. The role involves providing exceptional customer service, handling customer support inquiries, ensuring customer satisfaction, and enhancing the overall customer experience. Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction, Customer Service, and Customer Experience Excellent communication and interpersonal skills Ability to handle stressful situations with a positive attitude Previous experience in customer service roles Knowledge of aviation or FBO operations is a plus High school diploma or equivalent

: Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company's core business is the marketing and financing of fuel supply and logistics solutions for the world's largest airlines, militaries, and corporate operators. AEG Fuels serves its clients through a network of longstanding relationships with subcontracted parties around the world. Customers are afforded the benefits of negotiated fuel and throughput pricing based on AEG Fuel's aggregate volume within a network of over 3,000 airports as well as the company's specialized expertise in delivering products safely and on-time. AEG Fuels is dedicated to providing comprehensive support and unparalleled 24/7 service around the world. 30 different nationalities are represented on AEG's team and with offices in Miami, Houston, Toluca, Sao Paolo, London, Dubai, Singapore and Shanghai the company combines a global presence with a local touch. AEG Core Values: Excellence & Teamwork Entrepreneurship & Innovation Respect & Trust Always Do What's Right Position Description: The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. Responsibilities: Interacts with customers via telephone, email, online chat, to provide support and information on products or services. Collects and enters orders for new or additional products or services. Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forward it to the assigned representative or other appropriate staff. Ensures that appropriate actions are taken to resolve customers' problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Perform other duties as assigned. Required Skills and Experience: High school diploma or equivalent. Customer service experience required. Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Multitasking and organizational skills. Ability to answer a high volume of calls and/or emails daily. Desired Skills and Abilities: Attentiveness and patience Time-management skills Ability to find the positive in any situation What We Offer: Competitive salary package 4 weeks of PTO to start (for a total of 27 days). Health Benefits through Florida Blue Dental & Vision Insurance through SunLife 6% match on 401K A collaborative and innovative work culture.

Client Service Representative Are you looking for an opportunity to utilize superior client service skills and work one-on-one with clients? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior client service support, we would like to talk to you! Our growing financial service firm in Fort Myers, FL is seeking to add a Client Service Representative to our team! The ideal candidate for this role will be someone who has the desire to work in the financial industry long-term and contribute to the growth of our business. Job Description: The purpose of this position is to service the existing client base with all service requests including beneficiary changes/withdrawals, incoming client service calls, database management, and client appointment preparation including updating client account summaries for their review meetings, preparing the main advisor for his/her review meetings, and preparing issued accounts for delivery. Key Skills: Strong organizational skills Excellent communication; written and verbal Attention to detail and accuracy Proactive management style and consistent follow-through Active Listening and Decision Making Minimum Requirements: Finance/associate's degree preferred Financial Industry experience preferred Experience with MS Office Suite and the ability to learn new software quickly CRM experience Responsibilities: This Client Service Administrator will be expected to have consistent follow-through with all efforts, build relationships with prospects and clients, and help prepare the Advisor for client appointments. Other daily, weekly, and monthly tasks may include: Client Service Assisting clients with overall maintenance of annuity accounts Non-financial changes, RMDs, withdrawal requests, allocations, policy renewals, etc. Filing death claims for deceased clients. Obtaining all necessary paperwork from both clients and insurance carriers; ensuring the completion of claim. Keeping databases updated with closed accounts, portfolio values, and general information. Helping clients with online registrations for accessing accounts via Orien or directly through company website. Respond to incoming and outgoing client inquiries by phone and email requests. Running annual RMD report for eligible clients; ensuring required distributions are taken. Act as liaison between clients and financial advisors when needed. Meeting with clients if necessary. Balance Sheet, completion, and Appointment Prep Assign task provided by advisor dictations to staff Administrative/ Misc. Attend educational seminars and client events Assist in training and development Back Up for client operations specialist Ensure all scheduled appointments are readily prepared for each financial advisor Database maintenance Hours M-F 9am-5pm Benefits Medical Insurance Dental Insurance Vision Insurance Short-Term Disability Long-Term Disability Basic Life Insurance 401(k) PTO Salary To be discussed by the firm Presented by Advisor Employee Services Thank you for your interest in the Client Service Representative role. Advisor Employee Services, a consulting firm located in Overland Park, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided. We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!

Dealers Choice Auto Transport is a nationwide auto transport specialist that provides fully insured transport for highline and exotic vehicles. We pride ourselves on offering proper coverage for our clients, setting us apart in the industry. Our commitment to exceptional service and client satisfaction ensures reliable transportation for dealerships across the country. Role Description This is a full-time, on-site role located in West Palm Beach, FL for a Customer Service Representative. The Customer Service Representative will be responsible for managing customer inquiries, providing exceptional support, ensuring customer satisfaction, and facilitating a positive customer experience. Daily tasks include handling phone calls, emails, and other communication channels, and resolving any customer issues promptly and professionally. Qualifications Customer Service Representatives, Customer Service, and Customer Support skills Experience in ensuring Customer Satisfaction and enhancing Customer Experience Excellent written and verbal communication skills Ability to work in a fast-paced environment Strong problem-solving skills and attention to detail Prior experience in the auto transport industry is a plus Proficiency in using customer service software and tools High school diploma or equivalent; a degree in a relevant field is advantageous

We are looking for a Customer Service Representative to join our team for a contract role in Sunrise, FL. This role requires working on-site 5 days a week to provide exceptional service to our customers through various communication channels. The ideal candidate will have strong interpersonal skills, a customer-first mindset, and the ability to resolve issues efficiently. Key Responsibilities: Provide excellent customer service via phone, email, and chat support. Address and resolve customer inquiries, concerns, and issues in a timely and professional manner. Maintain accurate records of customer interactions and transactions. Assist customers with product or service information and ensure they have a positive experience. Process orders, returns, and exchanges, and assist with billing and account issues. Handle customer complaints, troubleshooting problems, and escalating issues when necessary. Follow company policies and procedures to ensure a consistent and high-quality customer experience. Provide feedback to management on common customer issues to help improve services. Stay up-to-date with product knowledge and updates to provide the best possible support. Qualifications: High school diploma or equivalent; previous customer service experience is preferred. Excellent communication and problem-solving skills. Strong interpersonal skills and the ability to maintain a positive attitude in all situations. Ability to manage multiple tasks in a fast-paced environment. Proficiency in using customer service software and MS Office. Detail-oriented with excellent organizational skills. Ability to work on-site 5 days a week in Sunrise, FL. Strong phone etiquette and email communication skills. Contract Duration: This is a contract position, with the potential for extension based on performance and business needs. If you enjoy helping people and thrive in a dynamic environment, we encourage you to apply and become part of our customer service team!

Job Title: Customer Service Representative (Benefits/HR) Pay: 20 per hour Our client, a Global Financial Services company is seeking a detail oriented Customer Service Representative with a focus on HR Benefits and the first point of contact for participants with inquiries about our client's Human Resource Solutions (HRS) products. This role is key to ensuring a seamless and positive service experience for all participants. Key Responsibilities: Serve as the initial point of contact for inbound participant requests and questions regarding HRS products. Maintain in-depth knowledge of HRS products and systems to assist both internal and external partners effectively. Handle daily participant calls, providing real-time support for questions, technical issues, and product navigation. Log and document participant interactions to minimize repeat inquiries and optimize service delivery. Offer technical support for participants using automated phone systems and employee websites, including assistance with menu navigation. Utilize multiple software platforms (HRIS, Salesforce, Sungard, ORS) to provide accurate and efficient responses to participant needs. Prioritize critical or time-sensitive issues for timely resolution while ensuring less urgent matters are addressed appropriately. Follow up on unresolved calls to ensure issues are fully resolved, accurate, and compliant with established resolution time frames. What We are Looking For: Strong customer service and communication skills, with the ability to resolve issues effectively and empathetically. Proficiency in using computer software and systems, including HRIS, Salesforce, Sungard, and ORS. Ability to multitask and prioritize calls based on urgency and complexity. Detail-oriented mindset with a focus on documenting interactions accurately and thoroughly. A proactive approach to follow-up and ensuring participant satisfaction. Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and jobs, help you develop and grow, enable you with cutting-edge intuitive technology, and so much more! How to apply Interested candidates should submit their application here: mothershipcorp.com/questionnaire Build a robust profile so we can know you well upfront: The above is to ensure best matching and verification results and to join our network for all open roles. It also serves as your new digital resume for global roles, both on, and off, the Mothership network. A true representation of yourself, beyond the resume. Quick apply available here: mothershipcorp.com/apply. We will not respond to email or DM applications, as these are too hard to track and manage at scale. Please apply per details above, only, for efficiency and best results. Again, we cannot respond to all ad-hoc, but can communicate via our network and system, seamlessly. This is a very important step. If you are referring candidates, please have them complete the questionnaire form above, and enter your information in the “who you referred you to us section” of the questionnaire form. You will get credit and be contacted as they are hired. Applications will be reviewed on a rolling basis until filled. Thank you for assisting us in placing candidates at warp speed and with matching precision! Equal Opportunity Statement Mothership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us and become a key player in delivering outstanding service. We look forward to your application! Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and work, and help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work