Customer Service Representative Jobs in Deerfield, IL

Experience: Prior experience in a direct customer interfacing role is required. Job Responsibilities: The individual will be responsible for unique projects such as assisting in the updating of organizational brochures, marketing information such as videos, and support in generating presentations. The candidate will act as a point of contact for internal and field project management teams for EEC Si demonstrations and customer visits. Duties include communicating dates and managing schedules with a variety of company and customer contacts. Manage the actual visits, including scheduling conference rooms, arranging meal requirements, coordinating tours, communicating details of local and Chicago and events and attractions, and greeting customers and Motorola teams. The position entails aspects of facility management as well. Other duties can and will be assigned as necessary to fulfill the customer experience requirement. The successful candidate must possess excellent interpersonal skills, a solid ability to communicate both verbally and written. Must be fluent with Google products, nice-to-have Microsoft products knowledge, and possess overall strong computer skills. Must be reliable and flexible to assume and complete a variety of tasks and responsibilities. Knowledge in Oracle tools is a plus

Correlation One is hosting the Cyber Sentinel Skills Challenge, a unique, one-day cybersecurity competition sponsored by the U.S. Department of Defense (DoD). Win your share of a $15,000 prize pool, solve fun cybersecurity challenges, and access new job opportunities at the DoD. This event is designed to help you: Unlock career opportunities and get on the radar of DoD recruiters Test your skills and gain experience solving some of the most pressing security threats globally through 20+ Capture the Flag-style simulations Connect with your peers and build a strong, supportive network of cybersecurity professionals Competition details: When: June 14, 2025 Where: Virtual Duration: 8 hours (11am - 7pm ET) Cost: Free Early application deadline: April 8, 2025 Total prize pool: $15,000 Experience required: All levels of cybersecurity are welcome Challenge categories: Forensics, Malware/ Reverse Engineering, Networking & Reconnaissance, Open-Source Intelligence Gathering (OSINT), Web Security About you: You must be a U.S. Citizen or a permanent resident with a valid Green Card. You must be over the age of 18. Individuals from all levels of cybersecurity experience, whether you are a seasoned cybersecurity professional or just starting in the field, are welcome to apply.

A specialty services company in Illinois is actively seeking a new Customer Service Representative for a promising position with their team in the Greater Chicago area. In this role, the CSR will be responsible for managing customer queries & complaints as well as processing orders, modifications, and escalating complaints across a number of communication channels. Responsibilities: The Customer Service Representative will be responsible for: Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and resolving customer complaints Processing orders, forms, applications, and requests Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with colleagues, as necessary Providing feedback on the efficiency of the customer service process Managing a team of Jr. Customer Service Representatives, as needed Ensuring customer satisfaction and providing professional customer support Qualifications: 6+ months of Customer Service-related experience High School Diploma / GED Computer savvy Solid problem solving skills Exceptional phone etiquette Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Desired Skills: Bachelor's Degree preferred Associate's Degree required

Seeking energetic & self-motivated individuals to serve as a District Executive. This is a sales & management career opportunity that demands growth in all areas - recruiting youth, raising sustainable finances and working with top community leaders. Today's professional Scouters are diverse men and women sharing a dynamic career offering independence, achievement, and stability. This is work that makes a difference... work that calls one to continual learning and challenge... work that offers solid compensation, benefits, and advancement. Compensation and Benefits The Rainbow Council of the Boy Scouts of America offers team members a competitive package of benefits. The benefits offered are among the best in the nonprofit sector. The package includes major medical, dental, vision, and prescription coverage in addition to long-term disability, accident, and life insurance, and retirement plans. The starting salary for a District Executive is $40,000. Annual salary adjustments are based on an individual's contributions and overall performance. An allowance for both vehicle and mobile phone is provided. Training Comprehensive professional training opportunities are provided during the first three years of tenure. Annual training and development opportunities continue throughout the career. Qualifications for Employment Do you have the background needed for a career as a Scouting professional? To succeed, our team members must multi-task and combine many skills to complete the job. The basic qualifications are: Bachelor's degree from an accredited college or university United States citizenship or declared intention to become a U.S. citizen Adult - 21 years of age People-oriented, having the ability to work well with adult volunteers, community and business leaders, and representatives of other organizations Sales and marketing Able to work varied hours when necessary to achieve positive objectives / willing to work evenings and 1 - 2 weekends per month Must live in the geographical territory that you serve Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) Believe in the Boy Scouts of America and willing to subscribe to its principles and standards Eligible to receive a professional Scouting commission - a criminal background will be performed Bilingual skills are a plus! Benefits: 403(b) matching Dental Insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

LaSalle Network is excited to partner with a leading customer service organization to find a Bilingual Call Center Representative who will play a key role in delivering exceptional support to clients. This company is known for its commitment to customer satisfaction and collaborative team environment, making it a great place to grow your career. In this role, you will provide bilingual support (English & Spanish) to customers, handling inquiries, resolving issues, and ensuring a seamless experience. If you are passionate about helping people and thrive in a fast-paced, customer-focused environment, we encourage you to apply! Bilingual Call Center Representative Responsibilities: Provide friendly, professional support to customers by answering inquiries, troubleshooting issues, and offering solutions Work quickly and efficiently to resolve concerns, ensuring customer satisfaction and positive experiences Assist customers in both languages, ensuring clarity and accuracy in all interactions Maintain accurate records of calls, emails, and customer requests in the company's system Work closely with supervisors and team members to improve customer service processes and ensure seamless support Maintain high standards for call quality, response times, and customer satisfaction ratings Bilingual Call Center Representative Requirements: Bilingual (English & Spanish Required): Strong verbal and written communication skills in both languages 1+ Year of Customer Service Experience: Previous experience in a call center, retail, or hospitality setting preferred Excellent Communication & Problem-Solving Skills: Ability to listen actively, empathize, and provide solutions to customer concerns Tech-Savvy & Detail-Oriented: Comfortable using Microsoft Office Suite and call center software to document and manage customer interactions Ability to Work in a Fast-Paced Environment: Strong multitasking skills and the ability to handle a high call volume efficiently Positive & Professional Attitude: A team player who thrives in a customer-focused environment Bilingual Call Center Representative Benefits: Make an Impact: Help customers by providing exceptional service and support Collaborative & Supportive Team: Work with a team that values communication and teamwork Career Growth Opportunities: Gain valuable experience and advance within a well-established company Great Work Environment: Join a company that prioritizes employee satisfaction and professional development If you are a bilingual customer service professional looking for an exciting opportunity in a call center environment, we encourage you to apply! Thank you, Alyssa Lanzon Project Manager LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: ********************************************************************************************************

Allstate Insurance: Maribel Marron is an insurance agency based out of 3101 W ARMITAGE AVE, Chicago, Illinois, United States. Role Description This is a full-time or part time on-site role for a Customer Service Sales Representative at Allstate Insurance: Maribel Marron in Chicago, IL. The Customer Service Sales Representative will be responsible for sales support, handling customer inquiries, resolving issues, providing product information, and processing transactions. Qualifications Customer service skills, Sales skills, and Communication skills Proficiency in handling customer inquiries and resolving issues Ability to provide product information and process transactions Attention to detail and organizational skills Strong computer skills and familiarity with CRM systems Ability to work in a fast-paced retail environment Previous experience in sales or customer service is a plus High school diploma or equivalent required Experience with Allstate preferred but not required

We are seeking a dedicated and customer-focused Customer Service Representative to join our clients team at their Downers Grove, IL office. As a crucial part of their support team, you will assist their current customers with their inquiries, concerns, and issues related to their merchant service products and other offerings. This role does not involve any sales activities; your primary focus will be on providing exceptional service and support to ensure customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and in-person. Assist customers with troubleshooting and resolving issues related to POS products and services. Document customer interactions and follow up to ensure resolution and customer satisfaction. Collaborate with other departments to address and resolve complex customer issues. Maintain a thorough understanding of our products and services to provide accurate and comprehensive support. Communicate effectively in both English and Spanish to assist our diverse customer base. Handle customer complaints with empathy and ensure they are resolved efficiently. Maintain customer records and update account information as necessary. Qualifications: High school diploma or equivalent required; additional education or certifications in customer service or related fields are a plus. Minimum of 3 years of experience in a customer service role preferred. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Proficient in using customer service software, databases, and tools. Friendly and professional demeanor with a focus on customer satisfaction. Benefits: Competitive hourly wage ($18-$20 per hour). Paid time off and holidays. Benefits - 401K, Healthy, Dental, and Vision insurance Comprehensive training and ongoing professional development opportunities. Supportive and collaborative work environment.

We are currently seeking a Full-Time Call Center Customer Service Representative to join our Parking Management team! The Customer Service Rep must live in the Chicagoland area due to training and the occasional in-office meeting. The individual hired will be responsible for taking incoming calls for our Parking Management Program. The selected candidate will become a key member of William Everett's Client Delivery Team and contribute to the parking management office's efforts to provide outstanding customer service and problem resolution. This position requires in-office training for two weeks. Additionally, in-office work is required for two days out of the month (one day every other week). Responsibilities: Conduct inbound and outbound service calls with customers within the required time period. Resolve issues to minimize escalation to higher support levels. Take action to resolve pending or open issues within a reasonable timeframe. Help to promote a positive team atmosphere. Meet daily processing goals and targets while paying close attention to detail. Use a computer to complete basic tasks including starting and stopping software applications and opening, closing, and saving electronic files. Operate additional office equipment including printers, copy machines, and fax machines Additional duties may be expected depending on availability and fluctuation in volumes Qualification High School Diploma or equivalent required. Commits to minimal absenteeism and maintenance of an excellent attendance record. Excellent Interpersonal communication skills, written and oral. Possesses a positive attitude and pays close attention to detail. Experience in providing customer service over the phone and dispute resolution. Intermediate computer skills Authorized to work in the US for any employer Must live in the Chicagoland area Pay Scale: $20 on an hourly basis. Benefits: Comprehensive benefits package including: Performance Bonus Eligible 401(k) plan Medical, Dental and Vision Insurance Life and disability Insurance Commuter Benefits Paid time off options, including vacation, sick time, fixed holidays, parental lea ve. William Everett is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Looking for carrier or customer sales reps with 1 or more years of experience who are looking to join an up and coming customer sales team in the 3PL space.

About this Role As Customer Sales Representative, you will be focused on supporting the existing customer sales team, while also driving incremental business by expanding the Deploy client base. In this role, you will be responsible for generating lead lists, vetting new leads, and driving new business by executing sales efforts to meet or exceed predetermined sales targets. As Customer Sales Representative, you will make a positive impact by developing your book of business while identifying ways to add value to our existing client base and supporting those around you. . This position requires baseline knowledge of transportation market trends and relationship building. This role will require cross-functional engagement with various internal departments (carrier sales, operations, and management team) as well as external customer facing responsibilities. Additionally, this role will require a high volume of phone calls and e-mails daily. About the Team Customer Sales is a key department within the organization focused on developing new relationships and driving top-line revenue and profitability. We believe that servicing our customers is the lifeblood of our company and what differentiates us from the competition. We are currently looking for candidates who share our vision and passion for success through hard work and results. We value each member of the team and prioritize building and cultivating a fun yet results driven company culture. Ideal Candidate - Skills and Qualifications Bachelor's/4-year Degree (strongly preferred) 1-3 years of sales experience. Sales experience in logistics (preferred) Professional, prompt, and polished written and verbal communication skills Proficiency in negotiation and problem solving Strong interpersonal and relationship building skills Ability to identify and resolve problems independently and with sound judgement Ability to consistently demonstrate accuracy, thoroughness, and dependability in a fast-paced environment Persistent work ethic and self-motivation Ability to thrive in a start-up environment Ability to achieve goals independently and in a team environment Bilingual in English and Spanish (preferred) What we have to offer Competitive base salary and commission structure plus an aggressive bonus plan Full health benefits and 401k matching Energetic, fun, and friendly work environment Limitless growth potential Casual dress code Open door policy- strong engagement and connectivity with company leadership About Deploy Solutions Group Deploy Solutions was formed in the heart of Chicago by industry experts and market specialists with one goal in mind; to create an improved customer experience through high touch service. Specialized in hauling fresh produce, Deploy Solutions Group has developed detailed processes and proprietary tools to ensure an elevated customer experience and on-time deliveries. We offer the opportunity to expand your skill set by learning under industry experts while helping to build and develop a fast-growing start-up. We are on the hunt for individuals who are highly organized, quick learners, strong leaders, and seamless multi-taskers. Don't just take any job, build your professional career right here at Deploy Solutions Group. Deploy Solutions Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

Mauser is one of the largest manufacturers of rigid metal and plastic containers in North America. Our diverse products and broad geographic reach have made us a market leader in the general line packaging industry. Mauser offers comprehensive packaging for a wide variety of applications. Mauser is an Equal Opportunity Employer of minorities/females/vets/disability. Customer Service Trainer assists the Director of Customer Service with designing and delivering training programs for customer service staff including new hires and existing team members. Working with the Customer Service Managers, the Customer Service Trainer will track employee performance to assess training effectiveness and ongoing needs. They will ensure all Customer Service Representatives understand and grasp the required concepts comprehensively. The Customer Service Trainer will create and implement a Training Roadmap for the Customer Service team and other support departments. They will help contribute to the continuous learning culture at Mauser Packaging Solutions. Responsibilities: Design and create training and development curriculum for the Customer Service team and other support departments. Develop educational material, develop and maintain documents for customer service processes, assist in preparing appropriate development plans for same. Lead on-the-job coaching, facilitate in organizing and providing training sessions (live and virtual) for new and existing CSRs, developing appropriate objectives and ensuring achievement. Create and conduct surveys to assess and address training gaps. Audit available data to ensure departmental accuracy. Support continuous activities to achieve goals. Review and addresses customer service reporting opportunities within the department and with Customer Service Managers. Develop and maintain Mauser's ‘library' of training material and documentation Requirements: 2+ years' experience in designing, implementing and delivering effective training programs. 2+ years' experience in conducting root cause analysis investigations 2+ years' experience training others to new processes or procedural updates Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, and learning management systems (LMS); Experience with Enterprise Resource Planning (ERP) and Reporting systems Professional verbal and written communication; strong listening skills Possess proven leadership experience and ability to motivate employees and create a positive team environment Strong customer service advocacy, positive nature and must enjoy working with people Associate or Bachelor's Degree preferred but not required Some Travel required 10 - 25%

Client Success Associate - Hybrid (Chicago, IL) At Becker's Healthcare, we are committed to delivering trusted news and insights to healthcare executives and clinicians every day. As a rapidly growing multimedia and events firm, we bring the healthcare industry together through cutting-edge digital content and immersive live and virtual event experiences. We're expanding and looking for a driven, resourceful, and customer-obsessed professional to ensure our healthcare partners/clients achieve outstanding results through our media and event platforms. As a Client Success Associate, you'll play a vital role in supporting and engaging with our partners, ensuring they maximize their experience with our portfolio of offerings. If you're gritty, independent, and take pride in delivering white-glove service, this is your opportunity to grow with a dynamic, fast-growing organization! Key Responsibilities: Client Management & Execution ● Own the execution of multimedia campaigns across hundreds of healthcare industry clients. ● Deliver exceptional client service, ensuring seamless campaign execution and strong relationship management. ● Analyze and report on campaign performance, metrics, and KPIs to optimize outcomes. ● Maintain an understanding of client goals and align our offerings to drive success. ● Build relationships with multiple decision-makers to enhance long-term client partnerships. ● Maintain a one-hour response time for client communication. Client Retention & Growth ● Hit monthly execution goals and year-over-year retention targets through strategic relationship-building and upselling. ● Achieve client retention and revenue growth by identifying expansion opportunities. ● Drive upselling and cross-selling efforts, working closely with the sales team to connect execution insights to new opportunities. ● Implement feedback from clients to continuously improve their experience. Insights & Market Intelligence ● Use data-driven insights to inform strategies and identify opportunities for improvement. ● Share wins, obstacles, and execution best practices within the team. ● Stay curious about competitors, market trends, and client needs to enhance our approach. What Success Looks Like in This Role: ● Meets or exceeds monthly execution goals, demonstrating urgency, problem-solving, and proactive thinking with clients. ● Meets or exceeds retention targets, showing a growth mindset and data-driven approach. ● Builds deep, lasting client relationships, leading to high retention and expansion rates. ● Clients consistently provide positive feedback on service, execution, and partnership value. Qualifications: Bachelor's degree in a relevant field. 1-2 years of proven success in client success, sales, or a related role. Strong academic background and demonstrated work ethic in both college and high school. Highly detail-oriented, independent, and goal-driven, with an ability to thrive in a fast-paced environment. Passionate about delivering great client experiences and achieving measurable results. We'd love to hear from you if… You're highly driven and ambitious with team first approach Proven ability to work under pressure and manage multiple priorities Results-oriented mindset with strong attention to detail Ability to make quick decisions in fast-paced environments You possess a strong work ethic with desire to advance and take on greater responsibilities. Benefits: Health Insurance Vision Insurance Dental Insurance 401k Generous PTO Paternal Leave Long-term Disability Insurance (LTD) Employee Assistance Program (EAP)

The Icon Protection Customer Care Representative is primarily responsible for providing superior customer service for all internal and external Icon Protection customers through excellent communication utilizing in-depth knowledge of company products, services, policies, and procedures. This position would provide coverage to Domestic and International customer base. CORE & ESSENTIAL FUNCTIONS: Contribute to the outstanding reputation of the company by always putting the customer first, treating fellow associates with respect, and conducting business with the highest integrity. Build, strengthen and maintain positive business relationships by establishing consultative rapport with customers. Act as point of contact for customer orders, quotes, sample requests, complaints, and compliments. Process customer sales orders, backorders and pick tickets timely and accurately. Make customer recommendations to optimize product mix and increase sales in orders, including suggestive selling and upselling of add on items. Make logistics and freight decisions based on cost and customer needs. Determine appropriate outside warehouse to process orders. Provide quick response to incoming customer order status and product knowledge requests. Partner with sales, marketing, purchasing, production, and shipping/receiving teams relating to customer orders, forecasts, and inventory accuracy. Perform outbound calls to customers to collect customer satisfaction information regarding promotional goods, services, or tradeshows. Process customer returns according to established department policies and procedures. Work closely with the credit department to resolve disputed credit items. Address customer issues and ensure effective and long-term problem resolution. Follow up to ensure that all requests and/or problems are resolved satisfactorily. Provide timely feedback to the company regarding service failures or customer concerns. Work closely with the Sourcing department to achieve appropriate and timely complaint resolution. Assist accounting department, as needed, in processing of customer invoices and credits. Maintain customer account information and communicate to other departments, as needed. All other duties as assigned. QUALIFICATIONS, KNOWLEDGE, AND SKILL REQUIREMENTS: Must possess customer service experience. Possession of at least a high school diploma is required and a post-secondary degree is preferred. Demonstrated aptitude for problem-solving; ability to determine solutions for customers. Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Must display a professional image in all settings. Proficiency in using Microsoft Office Suite applications required. Customer service experience in a manufacturing environment and with an independent sales team is preferred. Inside sales experience is valued. SAP, Great Plains, Infor, Salesforce or other CRM system experience preferred. EQUAL OPPORTUNITY EMPLOYER Icon Protection, Inc. as represented by Garland Surface Protection, Inc, Surface Shields, Inc, Ram Board, Inc., and Trimaco, Inc. are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated), protected veteran status, age, or any other protected characteristic under federal, state or local law.

** 2-3 month contract *** onsite in Chicago IL 60606 Monday- Friday 9A-5P An energy management and advisement organization is seeking contractors to support their utility bill management services. The primary responsibility of this role is to manage a daily list of utility bills to prevent aging and disconnection notices. This involves calling utility companies to gather data, entering the information into their system, and reporting back to management on potential delinquent bills. Key Responsibilities: Track customer utility bills to ensure timely payments. Coordinate with internal teams regarding bill payments. Make outbound calls to utility companies to confirm payments are made on time. Top Requirements/Qualifications: Experience in outbound customer service or collections. Data entry experience. Strong phone presence. Organizational skills

The Service Delivery Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients. Your Tasks Inventory Management & Control: Create deliveries daily and monitor order processing. Monitor stock availability to ensure timely order clearance. Support account and purchasing team to troubleshoot order issues. Manage inventory updates, promotional planning, customer return cases, and inbound planning. Coordinate return shipments (e.g., create return labels). Client Issue Resolution: Communicate with customers on order status and expected delivery dates. Prepare and maintain status reports for client, management, and internal communications. Oversee customer accounts to ensure SLAs are met. Assist the Account Manager in providing data, advice, and resolving problems. Process Optimization & Documentation: Continuous involvement and support with departmental process improvements Business Reviews & Client Consultation: Participate in business reviews with the customer. Operational Leadership & Oversight Work closely with operations to ensure program requirements are met. Your Profile At least two years of Customer Service Experience At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required High School Diploma or equivalent, but college degree, preferred Must display initiative and flexibility to work in a fast-paced, changing environment Microsoft Office experience in PowerPoint and Power BI 3PL, Supply Chain, Logistics or similar experience, preferred Ecommerce experience, preferred SAP knowledge, a plus Project management experience Strong organizational skills Solid analytical ability Strong verbal and written communication skills Effective management of time and multi-tasking Ability to work independently and with others Ability to commute to: Pleasant Prairie, WI We Offer Medical, Dental, Vision, Life Insurance, and Disability Pay. 401(k) with company matching up to 6%. Paid Time Off, including paid holidays. Flexible Spending Accounts. Voluntary benefits such as legal and financial assistance, pet insurance, and more. Employee Assistance Program. Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. Commuter benefits. Employee engagement activities.

Overview: Our customer support team is the cornerstone of our company, dedicated to meeting the needs of our valued customers. As a Customer Support Specialist, you will handle various tasks including responding to inquiries about product availability, pricing, order status, and more. You will also assist with quote preparation, coordinate quality and shipping issues, and initiate production orders when necessary. You are the right fit if you have strong problem-solving skills, have excellent reasoning skills, have strong mathematical skills, and are team-oriented. Key Responsibilities: Develop and maintain strong customer relationships Understand and meet customer expectations for new and repeat orders Clarify and resolve any discrepancies or unclear information in orders Respond to inquiries about product types, inventory levels, and pricing Process customer purchase requests and orders Initiate orders for custom-made products Follow up on high-value quotes Manage order changes and returns in collaboration with other departments Perform additional duties as assigned by the manager Qualifications: Minimum of 3 years of customer service experience, preferably with metal or technical products Experience in manufacturing or B2B environments is preferred Familiarity with processing B2B electronic orders is a plus Previous supervisory experience is advantageous High school diploma required; some college education is a plus

As a Sales Representative at TQL Chicago, you'll have the opportunity to grow and manage your own portfolio of clients, addressing their unique logistics needs. Serving as the primary point of contact, you'll ensure smooth and efficient shipment execution. If you're a resourceful problem-solver with a strong ambition for financial success, this role is an excellent fit for you. We are dedicated to investing in our team and utilizing cutting-edge technology to provide exceptional customer service in the ever-evolving logistics industry. What We Offer: $45,000 base salary + unlimited commission potential Award-winning 26-week training program 401(k) with company match & comprehensive benefits package Tremendous career advancement opportunities with a clear leadership path Your Responsibilities: Build relationships through calls and secure new and existing customers to grow your book of business. Negotiate pricing with customers and carriers to ensure the best possible rates for both sides. Manage daily shipments and resolve any issues to guarantee timely pickups and deliveries. Maintain clear, proactive, and honest communication both internally and externally. What You'll Need: College degree preferred, but not required Ability to work full-time, 100% in-office A strong drive to outwork the competition Excellent negotiation skills and the professionalism to handle conflicts Entrepreneurial mindset with a passion for delivering outstanding customer service Where you'll be: 125 South Clark St., Suite 500, Chicago, IL 60603

Hiwin Corporation is the leader in the innovation and manufacturing of motion control and mechatronic system technology. We are one of the largest producers in the world of linear motion components such as: linear guideways, ballscrews, linear motors and stages. We are currently seeking Inside Sales Representatives to join our fast paced, diverse, and safety centric team. Summary: The Inside Sales position will be responsible for new business development and Customer support responsibilities, including generating revenue from new and existing accounts. This position will manage inbound and outbound leads, including qualification, upselling, and relationship building. In addition, the Inside Sales Representative will work cross functionally with Engineering and Sales teams. Job Duties & Responsibilities: Actively researches potential leads from business directories, web searches, or digital resources (i.e. HubSpot, etc.), makes multiple calls to potential customers, sends communication, and makes contact; Collaborates with Sales team to identify new sales opportunities; Performs focused cold calling; Manages leads (trade show, marketing, et al) and escalate if necessary; Manages inbound leads (from digital campaigns, tradeshows, E-commerce, etc.) by pre-qualifying them based on appropriateness and financial soundness. If warranted, directs the lead to appropriate area or manages as directed; Continuously follows through with presenting and delivering information to potential customers, answering questions with follow-up calls; Accountable for sales growth for accounts that they manage/own; Builds relationships by understanding customer needs (before they do) and offering solutions and support; Provides quotations of products requested, works with Engineering to offer cross-sell and up sell options; Creates and maintains an accurate and up to date list/profile/database of prospect and current customers (e.g. ERP, CRM); Maintains purposeful continuous communication with accounts, including but not limited to, asking for the order, asking for new projects to quote or spec, asking for extended contacts; Manages new and select existing accounts and distributors. Account ownership: (convert to “owned” account at first sale); Supports large accounts (as part of a house account strategy) and shares accountability for sales growth; Proactively responds to RFQ's and product questions. Manages complaints professionally - escalate if necessary to appropriate department; Responds to inquiries on orders and invoices if a customer contacts them directly, otherwise, calls go to call center; Organizes and leads product presentations, remote “lunch and learns”, to grow business at existing accounts, and new product roll outs; Continuous communication with accounts, including but not limited to, follow up on previous RFQ, project conversations, and provide updates on orders; Supports the ecommerce platform, i.e. validating orders, contacting customers, etc.; Provides support to accounts owned by outside Sales team. Job Qualifications: Education & Experience Bachelor's Degree required, in Marketing, Engineering, or Business Administration, preferred; At least 3 years of manufacturing industry sales experience required, linear motion control experience preferred; Previous experience in outbound call center, inside sales experience, or related sales experience preferred; Experience working with Hubspot and/or Infor preferred; Experience with the sales process from initiation to close. Knowledge, Skills, and Abilities Excellent written and verbal communication skills; Comfortable making focused cold calls, follow up calls and talking to potential new customers all day; Ability to read and understand blueprints and/or engineering drawings, preferred; Working knowledge of manufacturing industries required, with working knowledge of automation industries preferred; Persuasive and goal-oriented with an energetic and friendly demeanor; Self-motivated and self-directed, and able to work independently or as an active member of a team. Able to multitask, prioritize, and manage time efficiently; Tenacity to handle rejection and continue with a positive attitude when reaching out to the next customer. Hiwin Team Member Benefits Hiwin pays 100% of the premium for Employee level Medical Insurance HSA or FSA available based on insurance elections Dependent coverage premiums are discounted based on years of service Short-Term and Long-Term Disability 100% covered $50,000 of life insurance policy 100% covered Accident and Critical Illness Insurance offered Quarterly bonus paid out based on performance and attendance 2 weeks paid Vacation Time 6 days paid PTO (Paid Time Off) 9 days paid Holidays Retirement planning (401k and Roth 401k options) Service Awards Snacks and coffee provided throughout the day Education Reimbursements Performance Reviews twice a year Company family Picnic and year-end Holiday party

As a Sales Representative at TQL Chicago West, you'll have the chance to build and manage your own client base while addressing their unique logistics needs. Acting as the main point of contact, you'll ensure seamless execution of every shipment. If you're a proactive problem-solver with a drive for financial independence, this sales role is perfect for you. We are committed to investing in both our team and state-of-the-art technology to deliver outstanding customer service in the dynamic logistics sector. What's in it for you: $45,000 base salary + uncapped commission potential Award winning training program (26 weeks) 401(k) with company match & full benefit packages Outstanding career growth potential with a structured leadership track What you'll do: Make calls and establish relationships to build your book of business by close new and existing customer. You will negotiate prices with customers and carriers to secure best rates for both parties. Also, manage daily shipments and resolve issues to ensure timely pickup and delivery Provide proactive and honest communication, internally and externally What you need: College degree preferred, but no degree required Availability to work full-time, 100% in-office Determination to outwork anyone Strong negotiation skills with the professionalism to handle conflict Entrepreneurial mindset with a passion for exceptional customer service