Retirement Services Domain Expert
Customer Service Representative Job 28 miles from Dallas
Senior Lead - Client Operations & Services
Hybrid work model
Infosys McCamish Systems is a growing and thriving fully owned subsidiary of Infosys BPM Ltd in Atlanta. We are looking to hire a talented Retirement Services Domain Expert to manage and support a number of client engagements In this role, you will be accountable to plan, organize, review and develop the capabilities of the Infosys McCamish RS TPA unit with the objectives to ensuring sustainable and scalable business relationship with clients; meeting financial, customer, quality, process improvement and people objectives within the guidelines, policies and norms of Infosys McCamish. This would include Business Planning & Review, Solution Design, Business Development, Transition Coordination: Resource planning (incl. Infra), process definition & documentation, SOW / Metric Determination, Process Training & Certification, Resource planning, Manpower Training, governance Planning, Performance Planning, SLA Compliance, Customer Interaction, Financial Review, Governance compliance, Knowledge Management, Automation and Transformation.
Job Responsibilities:
• Clients: Through successful service delivery and SLA management, ensure client satisfaction and retention. Partner with various support departments to facilitate client growth and expansion. Able to develop business cases and lead credible discussions with clients to articulate the company values and strategy. Ensure high degree of customer delight evidenced in client references and Infosys CVS scores
• Business: Ensure the financials of the unit are monitored, displayed and inculcate a P&L mindset within the organization and continuously meet or exceed the expectations on key metrics such as revenue and margin. Oversee organizational adherence with processes, policies, and best practices. Challenge the status quo and identify opportunities to improve quality, efficiency, and results. Manage thru leveraging expertise, knowledge, tools, and balanced scorecards.
• Employees: Lead by example to foster a positive work environment in which employees professionally develop, grow, and contribute. Responsible for the ongoing professional development / evaluation of direct reports, accountability, and succession planning. Drive team members effectively towards the shared objectives of customer service and orientation.
• Leadership: Able to inspire and rally a team to quickly resolve challenges. Build leadership bench strength through individual self-accountability, training, and coaching. Develop a culture of continuous improvement. Identify opportunities for improvement, determines the root-cause of problem areas, analyze data, and solutions.
• TPA Strategy: Design and drive the strategy for the TPA team in line with the business objectives and achieve and exceed unit goals. Contribute to the overall McCamish strategy formulation and execution by ensuring an integrated approach.
• Cross Functional: Support other departments in the organization by providing insight, data analysis, and operational expertise.
Qualifications:
Basic:
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 12 years of relevant work experience in the job description
Preferred:
• Proven leader in the Services sector with relevant experience in the retirement services domain.
Managing global operations at multiple locations in a complex setup.
• Experience handling profit and loss responsibility for a business unit.
• Experience in supporting the sales process including face to face in critical pursuit effort
• Ability to identify and implement automation and process transformation.
• Will help to have worked with admin platforms to direct platform efficiencies, straight through processes, AI, etc.
• Communication Skills and ability to coordinate with various internal and external divisions for work.
• Analytical and Leadership skills
Note:
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
Work Model:
This role is based out of Atlanta, GA and is on a hybrid work schedule with a minimum of three days required in office.
About Us
Infosys McCamish Systems,(****************************************** located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited. (**************************** Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Call Center Customer Service Professional
Customer Service Representative Job 33 miles from Dallas
Title - Call Center Customer Service Professional - II
Duration - 03 + Months and Possibility Extension
Bachelor's degree or Minimum 3 years of customer service experience required
* Multiple systems knowledge (ECPD, ACSS, WFM)
* Excellent analytical & problem solving skills
* Strong interpersonal skills
* Excellent organizational and time management skills
* Professional verbal and written communication skills
* Strong commitment of Quality Assurance
* Ability to handle multiple tasks
* Proficient in Microsoft Office products (Excel, Word, and PowerPoint)
* Knowledge/Experience in a high volume, production environment
* Excellent customer focus skills
* Business Hours of operation, Monday - Friday 7:00 am - 7:00 pm, subject to change based on business needs.
Customer Service Specialist
Customer Service Representative Job 33 miles from Dallas
Our client is seeking a Customer Service Professional to join their team! This role is located in Alpharetta, GA.
Support all functions handled in the Business Finance Operations Team (BFO), including RYLs and Retail RYLs and Profile Creation/Updates
Complete various transactions utilizing systems including EWI/ECPD, Work Flow Manager (WFM), ACSS, and OneSource
Research issues to analyze business situations and provide recommendations incorporating both customer and compliance point of view
Navigate in Work Flow Manager (WFM) in relation to all functions of the Business Finance Operations (BFO)
Troubleshoot and cross-reference WFM requests based on information provided to ensure resolution
Adapt to performance measurements for functions being handled in Business Finance Operations (BFO)
Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed
Review, research and take action on customer inquiries related to their employer discount program; resolving automation errors, escalation support and auditing functions
Interface with BGCO, Sales Team, Information Systems, Marketing, Legal and other Business Partners to ensure compliance with process/procedures
Review, research and take action in response to customer inquiries related to employer discount program; which includes resolving automation errors, escalation support, and auditing functions
Desired Skills/Experience:
Bachelor's degree or 3+ years of customer service experience required
Multiple systems knowledge (ECPD, ACSS, WFM)
Excellent analytical & problem solving skills
Strong interpersonal skills
Excellent organizational and time management skills
Professional verbal and written communication skills
Strong commitment of Quality Assurance
Ability to handle multiple tasks
Proficient in Microsoft Office products (Excel, Word, and PowerPoint)
Knowledge/Experience in a high volume, production environment
Excellent customer focus skills
Benefits:
Medical, Dental, & Vision Insurance Plans
401K offered
$16.00 - $24.00 (est. hourly rate)
Customer Success Specialist
Customer Service Representative Job 30 miles from Dallas
Customer Success Specialist
Contacting business clients proactively to build relationships and walk them through the process of using the company's products or services
Maximizing value for customers by ensuring they have the tools and resources they need
Developing and improving customer onboarding processes and customer service policies
Creating resources for customers that help them fully understand and utilize the products and services
Monitoring contract renewal dates and persuading clients to renew those contracts
Upselling and cross-selling by recommending additional products or services
Gathering data on improving products and services to share with upper management
Providing high-level technical and product support
Control Service Specialist
Customer Service Representative Job 39 miles from Dallas
Service Specialists are primarily responsible for various service and support functions around the clock across multiple client accounts. This role typically involves implementation, maintenance, and enhancement of control systems. A secondary responsibility is to support project teams designing and implementing customer building automation projects.
Responsibilities:
Service and Support
Perform regular inspections, maintenance, and software updates of control systems
Identify and address system malfunctions or inefficiencies promptly
Implement system upgrades and enhancements to improve efficiency and performance
Continuously monitor service and support channels, including phone lines, email, chat, and ticketing systems
Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
Respond to incidents, outages, and service disruptions promptly
Manage shift schedules and workload distribution to meet service demands and effectively ensure 24/7 coverage
Act as a point of contact for escalated issues and complex customer inquiries
Collaborate with technical teams to resolve critical incidents quickly and efficiently
Develop incident response protocols and ensure they are followed
Instrumentation & Electrical Design
Create instrument lists by examining P&ID drawings
Compile submittal and procurement documentation for controls and instrument hardware
Provide technical support for panel fabrication technicians
Inspect completed control enclosures
System Design and Configuration
Participate in customer design review meetings
Assemble development system using project hardware and computers
Configure user interface and HMI screens
Configure DDC, PLC and/or DCS control algorithms-Draft system documentation from templates
Assist is customer demonstrations and acceptance testing
Configure networks to interface with equipment.
Onsite System Startup
Works in a supervised role and/or with a team at a customer site
Install project software and configuration onto site systems
Participate in point-to-point loop checks
Perform instrumentation and software calibration and tuning
Participate in functional tests of all systems
Troubleshoot installation discrepancies
Program field modifications as required
Assist with developing commissioning test plans and documentation updates/redlines
Assist with developing training documentation/presentation on operations and maintenance of system
Working Conditions
The role requires travel to different facilities for installation, maintenance, or troubleshooting.
May include working in shifts, including nights, weekends, and holidays to ensure 24/7 coverage.
Qualifications:
Proven track record as a Service Specialist and experience in service and support operations
Associate's degree in approved mechanical or electrical program, or proper background as determined by interview
Technical Experience (One or more of the following technologies)
Controls Experience: Tridium: Niagara N4
Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
Johnson Controls: Facility Explorer or Metasys controllers
Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
Other useful technologies include: Scripting languages (VBA, Python, etc.)
Knowledge of Kepware OPC server, ThinManager, VMware is preferred.
HVAC Experience Preferred:
Basic understanding of HVAC systems in large building automation systems.
Understanding of sequence of operations and P&IDs for HVAC and plant utilities.
Experience with functional testing, including the ability to create, maintain, and execute test plans.
Experience with specifying instrumentation and control valves for HVAC systems
Customer Experience Specialist - National Accounts Line
Customer Service Representative Job 28 miles from Dallas
Non-Exempt
Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.
Job Summary
This person will be responsible for promptly addressing customer inquiries, providing feedback to business units, data entry, and answering questions/concerns in a timely and professional manner. This is an entry level position (1+ years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs.
Job Location
This position will be located at our Corporate office in the Perimeter area of Atlanta, GA.
Job Responsibilities
Process and support customers' inquiries related to their dedicated market
Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
Inform customers of the status of their orders, advising them of any changes
Comply with company attendance standards
Coordinate effectively with transportation, planning, engineering, and sales.
Follow up on inquiries for customer issue resolution and product design; process escalations when needed
Coordinate with different departments to resolve customer's requests in an effective manner
Job Requirements
1+ years Customer Service in an office environment
Experience working in manufacturing or logistics is preferred
Excellent interpersonal and oral/written communication
Comfortable user of Microsoft Excel
Detail oriented, with the ability to multi-task
Demonstrated ability to work calmly in a fast-paced team environment
Willing to be adaptable & flexible in our ever-changing work environment
Ability to work hybrid: part-time remote and part-time in office
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
Retail Customer Service Representative
Customer Service Representative Job 28 miles from Dallas
We are actively hiring for a Retail Customer Service Representative position and looking for candidates who can join our team soon!
As a Retail Customer Service Representative, you will be the first point of contact between our clients and their target market. In this role, you'll help strengthen customer relationships through outstanding service and face-to-face customer service and sales interactions.
Responsibilities:
Represent our established clients and their brands with professionalism and top-tier customer service.
Engage with existing and potential customers to understand their needs and recommend the best products/services.
Maintain in-depth knowledge of company products, promotions, and competitors to assist customers in making informed decisions.
Verify customer eligibility for ongoing promotions and services offered by our retail partners.
Ensure accuracy in customer information and order processing.
Thrive in a fast-paced environment while maintaining a positive and proactive attitude.
Requirements:
Must be at least 18 years old with a high school diploma or GED (College degree preferred).
Current college students pursuing a degree are also welcome to apply if able to work full-time hours.
Must be available to work on-site in Atlanta.
Basic technical proficiency.
Excellent written and verbal communication skills.
Highly motivated team player with a strong work ethic.
Submit your application today and take the next step in your career with us!
Customer Service and Marketing Specialist
Customer Service Representative Job 29 miles from Dallas
About Us
Caldwell Tree Care specializes in comprehensive tree care services, including pruning, removal, fertilization, and pest management. We are committed to providing exceptional service to our clients while promoting healthy and beautiful landscapes. Our team of certified arborists and experienced technicians are dedicated to safety, quality, and customer satisfaction.
Job Summary
The Customer Service and Marketing Specialist plays a key role in enhancing customer satisfaction while supporting marketing initiatives. This individual will manage customer inquiries, resolve issues, and ensure a positive customer experience. Additionally, they will assist in executing marketing campaigns, managing social media, tracking data, and analyzing trends to strengthen brand awareness and drive sales. The role also involves maintaining and optimizing the CRM system to improve customer relationship management and marketing effectiveness.
Key Responsibilities
Customer Service
Provide exceptional customer support via phone, email, chat, and social media.
Handle and resolve customer inquiries, complaints, and service requests promptly and professionally.
Maintain detailed records of customer interactions and transactions.
Collaborate with internal teams to resolve complex customer issues and improve service quality.
Assist customers with product selection, order processing, and troubleshooting.
Monitor customer satisfaction and provide suggestions for improving the customer experience.
Serve as the primary contact for client inquiries, ensuring a professional and friendly approach.
Marketing & CRM Management
Maintain and optimize the CRM system to ensure accurate and up-to-date customer data.
Track customer interactions and marketing campaign performance within the CRM system.
Analyze CRM data to identify customer trends, preferences, and opportunities for targeted marketing.
Assist in executing digital, social media, and email marketing campaigns.
Monitor market trends, customer needs, and competitor activity to refine marketing strategies.
Support the planning and execution of events, promotions, and product launches.
Generate reports on customer behavior, campaign effectiveness, and key performance metrics.
Scheduling & Coordination
Schedule and coordinate tree care services to ensure timely and efficient job completion.
Communicate with field teams to relay job details and special instructions.
Monitor the progress of scheduled services and provide updates to clients.
Administrative Support
Assist in preparing quotes, invoices, and other client-related documents.
Maintain accurate and organized records of customer interactions and transactions.
Provide general administrative support to the office team as needed.
Problem Resolution
Address customer concerns and complaints promptly, escalating issues when necessary.
Work closely with the management team to improve customer satisfaction and resolve service-related challenges.
Qualifications
High school diploma or equivalent (additional education or certifications in customer service or administration is a plus).
2+ years of experience in customer service, administrative support, or a similar role, preferably in the service industry.
Strong verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software.
Excellent organizational skills and attention to detail.
Ability to multitask and thrive in a fast-paced environment.
Problem-solving abilities with a customer-first mindset.
Experience with CRM software (preferred).
Knowledge of or interest in arboriculture or landscaping is a plus but not required.
Business Service Officer
Customer Service Representative Job 28 miles from Dallas
Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Complex Business Service Officer (CBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Complex Sales and Risk teams to ensure execution in all aspects of the business and further support the CBSO with delivering on service initiatives.
DUTIES and RESPONSIBILITIES
People Management and Communication
Lead the Branch in executing the organization's strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures
Lead, mentor, and supervise a team of Support and Service Professionals
Promote cross-training, learning, development and recognition of Service and Support Professionals within the Complex
Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals
Partner with CBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution
Maintain strong relationships with key partners within the Branch, Complex, Region and Home Office including participation in team meetings, regional and national calls
Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs
Manage and oversee Support Professionals coverage for Financial Advisors in the Branch
Identify Support Professional recognition opportunities within the complex through sharing of best practices, success stories and achievements
Promote a branch culture that's consistent with the Firm's core values, including championing diversity and inclusion
Operational Oversight
Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies
Facilitate and manage resolution of client inquiries/requests
Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates
Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies
Additional operational oversight may be required
Administer other duties as delegates by the Complex Business Service Officer
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS
Education and/or Experience
Bachelor's degree required or equivalent education
Previous industry experience
Active Series 7, 8 (or 9 and 10), and 66 (or 63 and 65)
Other licenses as required for the role or by management
Knowledge/Skills
Effective written and verbal communication skills
Strong attention to detail
Ability to prioritize and resolve complex needs and escalate as necessary
Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
Evidence of strong leadership and talent development capabilities
Previous supervisory experience preferred
Exceptional organizational and time management skills
Exceptional conflict resolution skills
Ability to manage relationships, motivate and lead groups of people at various levels throughout the Complex
Knowledge of Firm's Risk & Compliance policies
Ability to think strategically
Reports to
Complex Business Service Officer
Direct reports
Support Professionals
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.
We're committed to bringing passion and customer focus to the business.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Customer Service Representative
Customer Service Representative Job 16 miles from Dallas
The Customer Service Representative is a key role for Guardian Access Solutions as they are the first point of contact all customers. This role is responsible for delivering exceptional customer support by handling inbound calls, assisting with service ticket entry, and providing support for Accounts Payable and Accounts Receivable tasks. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
ESSENTIAL JOB FUNCTIONS:
Answer and manage inbound phone calls from customers in a prompt, courteous and professional manners; making all phone calls the primary priority
Document required service needs information in a clear and concise manner on the service ticket
Engage in active listening with every customer, asking relevant questions to accurately identify their needs, concerns, or issues.
Diagnose and resolve basic service inquiries while assisting with work order modifications as needed.
Maintain complete and accurate information from the customer and document into the service ticket for the Service Department Manager
Address customer complaints with professionalism, assess the need for de-escalation, and resolve issues effectively to ensure customer satisfaction
Responsible for assisting with Accounts Payable; processing invoices, verifying accuracy, purchase orders, ensuring timely payments to vendors, and maintaining proper documentation and compliance
Responsible for assisting with Accounts Receivable; generating and issuing invoices, tracking outstanding balances, following up on payments, and managing collections efficiently
Consistently provide professional, empathetic, and positive customer interactions to ensure exceptional service.
Foster effective teamwork and collaboration, while serving as a liaison between internal technicians and customers
Adherence to safety guidelines and policies
Exhibits regular and punctual attendance at work and provides appropriate flexibility
Other job-related duties as assigned
QUALIFICATIONS:
2 - 3 years customer service experience, including inbound and outbound call experience, is required
Prior experience in accounting, with a focus on Accounts Receivable and/or Accounts Payable, is required
Experience working with general office equipment and a multi-line phone system is required
Experience with Microsoft Office Suite and Sage is preferred
Previous experience working as a service advisor or in a call center with high call volume is preferred
As a condition of employment, employer will conduct a background check and drug screen prior to hire
Valid Driver's License with a clean driving record
Ability to understand, speak and write English
EDUCATION AND CERTIFICATIONS:
High School diploma, GED or equivalent
BENEFITS:
Full Time employees eligible to participate in benefit programs including medical, dental, vision, and voluntary life insurance options. Basic Life/AD&D, Short Term Disability, and Long Term Disability available at no cost to Full Time employees after the benefit waiting period.
ADDITIONAL INFORMATION:
Compensation Range:
hourly, based on experience
Position is fully onsite in our Marietta office, with fulltime hours from 7:30am-4:30pm
PTO and Holiday pay provided + weekly payroll every Friday
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and interpret directions. The employee frequently is required to use hands or fingers with appropriate dexterity. The employee is required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
WORK ENVIRONMENT:
Work is performed in a fast-paced office, attached to a warehouse setting with frequent interruptions. Occasional need to travel to other locations as necessary.
OTHER:
This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
GUARDIAN ACCESS SOLUTIONS WILL NOT SPONSOR APPLICANTS FOR WORK VISAS FOR THIS ROLE.
This job description is not intended to be a comprehensive list of duties or standards of the position. Additional tasks may be assigned and the scope of the job may change as necessitated by business demands. Applicants are advised that false statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Guardian Access Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Customer Service Representative - Bilingual Spanish Opening #479625
Customer Service Representative Job 39 miles from Dallas
*Date Posted*: 03/13/2025 *Hiring Organization:* Rose International * 479625 *Job Title: *Customer Service Representative - Bilingual Spanish *Work Model: *Hybrid *Shift:* Training Hours: 8:00 AM-4:30 PM MT Nesting Hours: 10:00 AM-6:30 PM EST The Member Service Contact Center (MSCC) operates Monday-Friday 7:00AM-9:00 PM and Saturday and Sunday 8:00AM-7:00PM.
*Employment Type: *Temporary
*Estimated Duration (In months): *7
*Min Hourly Rate($): *18.00
*Max Hourly Rate($)*: 18.00
*Must Have Skills/Attributes: *Billing, Call Center, Customer Service, Health Insurance, Spanish - Bilingual
*Job Description*
*Required Education:*
• High School Diploma or General Education Development (GED)
*Required Qualifications:*
• Must be local to the Duluth, GA area
• Must be able to pick up equipment from Duluth, GA on 04/30
• Must be Bilingual (Spanish speaking)
• Candidate must have call center specific experience, not retail
• Minimum two (2) years of customer service experience or member-interacting experience required
• Must pass knowledge checks while in training
• Strong knowledge of systems used within the MSCC
*Preferred Experience:*
• Health insurance and Call center experience preferred with Strong Bilingual (Spanish) experience
*Schedule Requirements:*
• Must be flexible to work weekends and late shift
• Must be flexible to work within the hours of operations which are: Monday - Friday 7:00AM - 9:00 PM EST
• No time off during first 90 days (training)
• Time off after and during holidays is discouraged.
*Assessments Required:*
• Must pass CSR 1 Assessment
*Soft Skills Required:*
• Excellent written and verbal communication skills
• Demonstrated analytical and problem-solving skills
• Ability to read and respond briefly, clearly and effectively
• Ability to think critically and problem solve
• Manage own work with minimal direction
*Major Responsibilities/Essential Functions:*
• Available to handle member inquiries regarding: Member Core: Facility Inquiry, Web Support, Promote Client, Order ID Card, Complaint, ID Card Inquiry, Service Review.
• Member Advance: Eligibility Inquiry, Benefit Inquiry, General, Complaint, Correspondence Inquiry, Add/Remove Dependent, Service Review, New Member Exp, Internal Regional Request, IVR Defaults.
• Medicare (For up to two (2) regions).
• Premium Billing Enterprise: Billing Inquiry, Make Payment, Complaint, EFT Inquiry, General, Reinstatement Request, Service Review.
• Billing, 1095 Tax Form, SLP\* (escalations to Tier 3).
• Represents Health Plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues.
• Responds professionally to inquiries from internal/external customers.
• Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization''s philosophy of providing extraordinary customer relations and quality service.
• Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed. Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
• Develop a full awareness of the way performance and actions affect members and Member Service. Contact Centers''s (MSCC) performance guarantees (call handling, first call resolution, complaint resolution compliance, member retention, and return contact as warranted).
• Consistently supports compliance and the Principles of Responsibility (Client Code of Conduct) by maintains the privacy and confidentiality of information and protects the assets of the organization.
• Performs other relevant duties as required. Documents conversations with members according to procedure.
• Follows established procedures to meet customer/member needs.
• Required to effectively interact with diverse work units and relevant organizational departments.
• Has substantial understanding of the assigned skills and applies knowledge and skills to complete a wide range of tasks.
• Ability to understand relevant policies, processes and customers.
• Assist the department in meeting customer needs and reaching department expectations.
• Completes required training and understand how to use tools available to recall necessary information.
Additional Schedule Details:
• Training: 8:00 AM - 4:30 PM EST
• Nesting: 11:30 AM - 8:00 PM EST
\* The Member Service Contact Center (MSCC) operates Monday - Friday 7:00AM - 9:00 PM and Saturday and Sunday 8:00AM to 7:00PM.
\*\* Candidates must be available to work until 9:30PM and weekends.
*\*\*Only those lawfully authorized to work in the designated country associated with the position will be considered.\*\**
*\*\*Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.\*\**
*Benefits:*
*For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.*
*California Pay Equity:*
*For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.*
*Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.*
*If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.*
*Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).*
#UNI
Job Types: Full-time, Temporary
Pay: $18.00 per hour
Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Vision insurance
Shift:
* Day shift
Application Question(s):
* Do you have Call center/Customer service background?
* Do you have Healthcare background?
* Are you living within 30 miles of Duluth GA?
* Are you authorized to work on Rose International's W2 without sponsorship?
Education:
* High school or equivalent (Required)
Experience:
* call center: 2 years (Required)
* customer service: 2 years (Required)
Language:
* Spanish (Required)
* Bilingual (Required)
Ability to Commute:
* Duluth, GA 30096 (Required)
Work Location: In person
Entry Level Inside Sales Rep-Atlanta-Based
Customer Service Representative Job 28 miles from Dallas
Why Axion BioSystems
At Axion, we empower our scientists and engineers to develop the tools that lead to new discoveries and better clinical outcomes. Our products are actively used in ground-breaking research in the fields of neurodegenerative disease, cancer immunotherapy, and cardiac safety. Located in Atlanta, GA you'll join a team that is skilled, passionate, and supportive. If you want to be a part of a company that is on the leading edge of scientific research, Axion may be the place for you.
Job Description Summary:
Axion BioSystems, Inc. is seeking an Entry Level Inside Sales Representative to complement and support the company's Commercial team. As a member of this team, you will directly interact with customers to answer questions regarding Axion's products and provide quotes, while also facilitating and triaging customer support. The individual will interact with Axion's Enterprise Resource Planner (ERP) platform to efficiently quote and accurately process purchase orders for consumable products. Additionally, you will be responsible for identifying and qualifying sales opportunities for instrument platforms by reaching out to potential customers and nurturing initial interest. You'll work closely with the sales and marketing teams to drive pipeline growth by setting up qualified meetings for the sales team. A Life Sciences background, along with attention to detail and a positive demeanour are critical to this position's success.
Job Duties
Inside Sales Representative will:
· Manage customer inquiries, determining pricing and issuing quotes for Axion consumable products.
· Review and approve customer orders into the ERP system in a timely manner.
· Answer emails to resolve customer product inquiries and properly transfer support requests.
· Maintain Salesforce database of existing customers and assets.
· Conduct research to identify potential customers and decision-makers across multiple product families.
· Use tools like CRM systems, social media, and email marketing platforms to build a pipeline.
· Engage leads through outbound calls, emails, and social media outreach.
· Assess customer needs and fit based on predefined criteria.
· Schedule meetings or demos for Account Managers or senior sales staff.
· Work with Marketing to follow up on campaigns and inbound leads.
· Maintain accurate records in CRM and provide regular reports on activities and outcomes.
· Assist with specific projects affecting the Inside Sales Team and other departments within Axion Biosystems.
Job Requirements
• Bachelor's Degree or higher in a biological/ life sciences or related technical field.
· Familiarity with life sciences and cell biology, including products and terminology.
• Highly organized and detail-oriented, with excellent time management, communication skills, and the ability to prioritize tasks to meet deadlines.
• Proficient in computer use, including Microsoft Office products such as Excel, Word, Access, and Outlook.
• Strong ability to collaborate effectively in a team environment, contributing to group goals while maintaining open communication and fostering a positive and supportive atmosphere.
Preferred Skills and Qualifications
· Industry Knowledge: Familiarity with and/or experience in B2B sales environments.
· Technical Skills: Proficiency with CRM tools like Salesforce and ERP platforms such as NetSuite, SAP, or Acumatica.
· Sales & Communication Skills: Expertise in upselling, cross-selling, persuasive communication, and building strong client relationships.
· Organizational & Personal Attributes: Strong data analysis, project management skills, adaptability, and effective problem-solving under pressure.
Benefits
• 401k
• 401k Matching
• Health, Dental, and Vision Insurance
• PTO
• Flexible & Hybrid Work Schedules
Physical Requirements
• Prolonged periods sitting at a desk and working on a computer.
Location
• Buckhead, Atlanta, GA 30309
Inside Sales Representative
Customer Service Representative Job 33 miles from Dallas
Looking for an opportunity to launch a successful career in insurance and earn a competitive income? Join us at Giannotti And Associate LLC., where we are seeking enthusiastic insurance sales representatives who are eager to represent our life and health insurance company. Our agency's sales reps are among the top earners in the industry! As part of our team, you will have access to mentoring and development programs designed to help you grow professionally and pave the way for future leadership roles.
Primary Responsibilities
-Engage and nurture leads.
-Qualify prospects through detailed needs analysis.
-Build lasting relationships with customers.
-Understand and address customers' insurance needs.
-Identify and assess potential risks.
-Provide personalized insurance solutions that fit each customer's unique circumstances.
-Industry Leading Compensation and Rewards Programs
-$65k - $105k First Year Income (DOE\DOP)
-Monthly and Quarterly Bonuses (up to 16 bonuses per year)
-No cold-calling- We have a high volume of inbound sales leads
-Performance Bonuses with Company Growth Sharing Multipliers
-Weekly Cash Incentives and Contests (Recognition Culture)
-Rapid Career Advancement Based on Performance
-Long Term Wealth Building
-Extensive Product Portfolio - Multiple Product Lines
-State-Of-The-Art Training Platforms (Top Producers Train YOU)
-Annual Award Trips and Meetings
-Leadership Development
-Safe, Relaxed and Flexible Work Environment
What We are Looking for:
-Good Work Ethic, Self-Motivation
-Excellent Verbal and Written Communication Skills
-Accountable and Coachable Team Player
-A Passion for Helping Other People Everyday
-Computer and Internet Savvy (CRM helpful)
-High Personal Integrity and Character
-Local candidates only
You will work directly with Americas self-employed, small business owners and individuals to help them access a product suite of affordable benefits and business services. Nowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than with us. As demand for our products continue to increase, you will advise clients on a portfolio of solutions that best fits their individual needs and budget... in one seamless package. We provide a service that is fast, fair, and caring. Because the only thing better than delivering a superior product is seeing the difference it makes in the lives of our customers.
Inside Sales Representative
Customer Service Representative Job 36 miles from Dallas
An Inside Sales Representative / Technical Sales Engineer / Account Manager is required to join a German electronic component manufacturer, who's growing its presence further in the US. They need an Inside Sales /Technical Sales Support Engineer to support the growing needs of their distributors and customers, and assist with the Territory Sales Managers.
The successful Inside Sales Representative / Technical Sales Engineer / Account Manager will come from a technical engineering degree, or have a few years of experience in an Inside Sales role, for a company in engineering, manufacturing, or software.
This role would be perfect for a new Graduate, looking to work with Hardware and Software, with a good technical engineering / software degree.
Package
$70,000 - $90,000
401k
Life Insurance
PTO
Sick Days
Training and Development
Inside Sales Representative / Sales Engineer / Account Manager Role:
Work with the customer to recommend suitable products for their requirements.
Develop accounts that are known to the business from inbound emails and calls.
Ensure you remain updated on product knowledge.
You will educate your customers on products that will benefit their business.
Work with your customers on dates for your products to be shipped.
Track and accelerate scheduled shipments to affirm timely delivery.
Implement other duties as assigned.
Troubleshoot customer problems and provide technical support
Provide distributor and customer training on products and software
Inside Sales Representative / Sales Engineer / Account Manager Requirements:
Previous experience in an Inside Sales / Sales Support / Customer Service position within the engineering or manufacturing industry
A technical engineering degree in electronics, electrical, mechanical, computer science, engineering.
Able to work on-site 5 days per week in Norcross, GA
Strategic Account Representative
Customer Service Representative Job 28 miles from Dallas
Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard and Echelon hardscape and masonry materials; Barrette Outdoor Living and MoistureShield fencing, decking and railing; Sakrete and Amerimix packaged concrete and mortar; Techniseal sands, jointing technologies and surface protectors; PebbleTec pool finishes; plus popular brands of landscape and gardening materials.
Job Summary
Oldcastle's Pro Sales Team is searching for a motivated, customer focused, and results-oriented Strategic Account Representative. This individual will assist in the growth and development of APG's suite of building materials products, with a focus on dry mixes, across a competitive customer landscape. The Strategic Account Rep will help coordinate the execution of building materials sales and service across APG's Pro customer channels. The Strategic Account Rep will also be expected to partner with local company sales teams to improve customer sales and service opportunities. This position reports to the Director of Strategic Accounts.
Job Responsibilities
Effectively maintain and organize details of customer specific programs
Help strategize, plan and execute Pro Sales growth within APG
React and respond with a sense of urgency and a customer-first mentality
Collaborate with the field sales team across APG companies
Support the execution of all tradeshow events and activities
Onboard and maintain customer buying portals with up-to-date product information
Serve as POC for basic sales inquiries such as program details, product images and more
Job Requirements
Bachelor's degree preferred with an area of concentration in Business, Marketing or similar study
3-5 years of experience with a proven track record of success in managing strategic accounts
Experience with building materials or retail channels preferred
Strong ability to communicate clearly, effectively, and timely both written and verbal
Willingness to invest in personal development, growth, reflection, and awareness
Proficiency in all Microsoft Office programs, e-Commerce, and digital tools
High degree of business acumen
Ability to travel up to 20% inside the US
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
Inside Sales Representative
Customer Service Representative Job 28 miles from Dallas
Primary responsibilities include but are not limited to:
Responsible for the achievement of defined sales objectives including identifying and developing sales opportunities for our wide range of critical asset monitoring and asset management products and services.
Collaborate with existing sales teams to prepare engagement plans tailored for each region
Identifying, Prospecting, researching and Cold calling for new customers and new opportunities for Camlin Solutions
Collaborate with sales leadership on planning and executing quarterly sales campaigns and other lead generation activities to support the outside sales teams - and other strategic initiatives as requested including upselling to existing customers.
Support incoming order processing and other sales support activities related to quoting and opportunity management in Salesforce.
Help manage in-bound lead follow-up and coordination with the sales team
Provide local coordination and support at our North American Headquarters with Corporate Marketing for marketing events including Tradeshow Coordination and other miscellaneous marketing support tasks as requested.
Our Values:
We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
We believe in people - Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer ‘partners' that's even more important. We trust our team members to do their best and be supportive.
We won't accept the ‘way it's always been done' - Since Camlin's inception, we've been curious, inquisitive and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
We listen to learn - Whether it's our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
We're trying to do the right thing - We take responsibility for our actions and take decisions based on what's right for people, profit, and planet.
Equal Employment Opportunity Statement
Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.
Apply now
Inside Sales Representative
Customer Service Representative Job 39 miles from Dallas
Creating A Healthier Way of Living
Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.
Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work ***************************************
What does an Inside Sales Representative do at Rinnai?
Under moderate to high supervision, the Commercial Inside Sales Representative provides direct sales support for a field sales region in the ongoing development of existing and prospective Rinnai customers. This includes project and quotation follow-up, as well as overall direct sales responsibility for established and target customers in assigned markets.
In addition, the ISR will assist the field sales team by providing internal, proactive support in the execution of sales promotions.
This position is located at 103 International Drive Peachtree City, GA with a hybrid schedule.
Other Perks/Benefits: Best-in-class health benefit programs that provide eligibility on 1st day of employment, 401k match, Paid Volunteer Community Service Day, and so much more.
What you will do:
SALES, CUSTOMER SERVICE
Drive sales results through specific established and target accounts as assigned by
each region.
Prepare and present sales proposals, reports, merchandising, marketing, and promotional programs to key accounts within assigned markets.
Provide account base with superior customer service and maintain regular sales call schedule for assigned accounts.
Be the sales team-facing CRM subject matter expert.
Generate and qualify corporate account leads (Hospitality, Food Service, Healthcare)
Execute and support strategies that address plumber retention, acquisition, and loyalty.
Route qualified commercial opportunities to the appropriate sales executives for further development and closure.
Maintain positive relationships to support wholesale, contractor, Corporate Accounts, and builder market activity with Territory Sales Managers, Business Development Managers, and Regional Sales Directors.
Track and follow-up on project quotations and application engineer sizing's in cooperation with the Rinnai field sales team based on identified sales strategy and information collected on sales opportunities.
Conduct pre- and post-sale follow-up on commercial project (call customer to confirm project start date, review specifications, understand product needs, establish job timelines, and make alternative recommendations) in coordination with the Rinnai field sales team.
Develop and sustain positive relationships with customers at all levels, including plumbing wholesalers and contractors, by demonstrating a customer focus based on integrity and trust.
Utilize designated resources to contact customers and gauge their interest in obtaining products or services offered by Rinnai, analyze each individual response, and make product recommendations based on a need or problem to be solved.
REQUIREMENTS:
KNOWLEDGE
Bachelor's degree from a four-year College.
Minimum 1-2 years of sales experience.
Can be a suitable combination of education and experience listed above.
SKILLS
Customer focus
Interpersonal savvy
Planning
Time management
Functional/technical skills
Action-oriented
Presentation skills
ABILITIES
Effective time/goal management of competing priorities.
Aptitude for learning and navigating Salesforce CRM, Dodge Network, Rinnai Portal, and all other relevant systems.
Track record of exceeding set quota.
Strong phone presence and experience dialing dozens of calls per day.
Excellent interpersonal skills with the ability to communicate and maintain positive relationships with internal departments and external customers.
Capable of closing sales with qualified leads to generate new business and
ensure the client's needs are met.
Skilled at listening and communicating, and brings energy, enthusiasm, and endurance to the role.
Ability to relocate after 2-year development program as promotion opportunities become available.
RESULTS
Achieve Sales Plan set by Inside Sales Manager.
Increase specification presence for commercial opportunities.
Increase commercial sizing close rates.
Offer Level 1 training to all distributors and PRO Network contractors.
Observance of Rinnai's Ethical Standards.
Adherence to Rinnai's Charter, Policies, and Codes of Conduct
Benefits
Medical, Dental, Vision, and Prescription Flexible Spending Account (FSA) options for Medical and Dependent Care
Paid Time Off (PTO), Floating Holidays (FH)
Paid Holidays
401(k) Plan with Company Match Company Paid Life Insurance Voluntary Life Insurance
Short- and Long-Term Disability Professional Development Tuition Reimbursement Annual Incentive Plan (AIP)
Referral Bonuses
Paid Volunteer Community Service Day Tobacco and Drug-Free Campuses Employee, family, and friend's discount
Rinnai America Corporation has provided you with a copy of your current . Please read this description carefully, as it will acquaint you with your position expectations and will answer many of your questions. Your acceptance and acknowledgement of receipt of this job description indicates that you are aware of and understand the contents.
Inside Sales Representative
Customer Service Representative Job 28 miles from Dallas
Insurance Sales Specialist - (Remote & In-Person Opportunity)
Take Control of Your Career Today
We are looking for motivated, disciplined and goal-driven individuals to join our high-performing insurance sales team! Whether you're an experienced sales professional or looking for a rewarding career change, we provide everything you need to succeed-leads, training, mentorship, and an unmatched commission structure.
Why Join Us?
No Cold Calling - Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting.
Flexible Schedule - Work remotely, in person, or a combination of both. You decide!
Unlimited Earning Potential - Competitive compensation with the most attractive commission and bonus structure in the industry and residual income on renewals.
Comprehensive Training - We provide the tools, scripts, and mentorship to help you close deals quickly as well as a supportive team environment with access to seasoned mentors.
Career Growth - Advancement opportunities based on performance, not tenure.
What You'll Do:
Get Licensed!- Must have or be willing to obtain a life insurance license (we provide guidance and support to help you get licensed).
Meet with Clients - Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions.
Present Tailored Solutions - Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products.
Close Sales & Earn Big - Guide clients through the application process and celebrate each win!
Build Long-Term Relationships - Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention.
Stay Informed - Stay up to date on industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information.
What You Need to Succeed:
✔ Strong communication and persuasive sales skills
✔ Self-motivated and goal-oriented mindset
✔ Ability to work independently and manage your own schedule
✔ No experience required - we'll help you get licensed if you're not already!
✔ Valid driver's license & reliable transportation (for in-person meetings)
Compensation & Perks:
💰 High commission structure with monthly bonuses
💰 Residual income paid annually on policy renewals
📚 Comprehensive training and continuous professional development.
🚀 Fast-track promotion opportunities
UX Accessibility Specialist
Customer Service Representative Job 28 miles from Dallas
About the job
As a UX Digital Accessibility Specialist, you will take on the responsibility for the integrity QA of our production environment and be an advocate for inclusion, equity, and accessibility. Collaborate closely with colleagues to design intuitive experiences that meet business and user needs and conform to accessibility guidance. This role will require you to ensure that all design and accessibility conformance is maintained throughout the UX organization by supporting the QA team to make sure features are implemented as intended. You will have a voice in the design process and take ownership of validating experience before and during development. The UX Digital Accessibility Specialist will help build the correct interface and user interaction as the product is designed and developed.
Responsibilities:
Accessibility Strategy & Leadership
Define and drive the accessibility strategy for products & services
Advocate for inclusive design principles throughout the product lifecycle.
Serve as a subject matter expert on accessibility, staying updated on accessibility standards (WCAG, ARIA, Section 508) and emerging trends.
Train team members on accessibility guidelines and user-centric design practices.
Collaborate with legal and compliance teams to ensure adherence to relevant regulations
Design and Testing
Collaborate with cross-functional teams (designers, developers, product managers) to incorporate accessibility best practices into product design.
Conduct audits of digital products to identify accessibility issues using tools like Axe, WAVE, and manual testing.
Create wireframes, prototypes, and design systems that prioritize accessibility.
Document and communicate accessibility recommendations to stakeholders.
Qualifications:
Bachelor's Degree in a Technical Discipline
3-5 years of Accessibility experience
Proven experience in UI/UX design with a focus on accessibility.
Examples of previous work with ability to explain your contributions
Section 508 Certified
Should have experience as a web accessibility specialist
Knowledge of Web Content Accessibility Guidelines (WCAG 2.1 or higher).
Proficiency in design tools such as Figma, Sketch, or Adobe XD.
Familiarity with assistive technologies like screen readers, voice recognition software, and keyboard navigation.
Strong understanding of HTML, CSS, and ARIA landmarks (optional but preferred)
Excellent communication and collaboration skills with the ability to prioritize small one-off questions as well as large reviews and read-outs in a democratic manner.
If you find the role interesting or know someone who might be a good fit, email your resume at ********************************** to discuss the role further.
Account Services Specialist
Customer Service Representative Job 33 miles from Dallas
Exciting Associate Account Services Coordinator opportunity with an established firm!
must be be able to work onsite as needed in the Alpharetta, GA office
Job Title: Associate Account Services Coordinator
Job Description:
• This position is responsible for providing clerical support to Sales Team as well as our external customers including brokers, consultants, union trusts, health partnerships and clients.
• Reviews and responds to member inquiries to determine coverage
• Answers basic questions from members or determines route of assistance
• Routes proposals to Account Executives; enters data into various databases and logs including ONYX Develops presentations proposals, benefit highlights, contact sheet creation, report generation
• Answer questions from brokers, groups, employees.
• Light Telephone support.
• Open enrollment determination reviews
Skills/Experience:
• High school diploma or GED Secretarial experience Insurance/dental experience preferred
• Detail oriented with problem-solving abilities
• Excellent phone skills and customer service skills knowledge and Application of English grammar including composition, editing and proofreading
• Ability to type 50 wpm Strong organization, time management and multi-tasking
Required Skills:
• Has worked in a role that requires high attention to detail
• Will determine if a member has coverage or not - a very cut and dry project
• Great proofreading skills
• Ability to interpret and respond to customer emails
• Great organization and communication skills
• Strong Microsoft Word, Excel, and PowerPoint skills
• Salesforce experience preferred
• Medical or Dental Benefits experience preferred.