Customer Service Representative Jobs in Columbia, MD

Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers. ****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program**** Experience/Skills TEAM / LEADERSHIP SKILLS: You demonstrate a sincere desire for a quality customer experience You have a team player attitude You promote a positive work environment You thrive in a fast-paced environment and handle change well You have a collaborative approach to problem solving and like sharing feedback You understand the value of your individual impact on the team and company's success TECHNICAL / FUNCTIONAL SKILLS: You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment You have experience with software troubleshooting abilities You know how to modify your communication style to meet customer needs and tone You possess customer service skills You are able to simplify and communicate complex ideas to customers You have the ability to diffuse situations with angry customers You are comfortable in a training environment that includes watching self-paced training module videos You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts You are willing to step-in as needed including answering questions from customers via chat ANALYTICAL SKILLS: You are able to research, analyze and determine an appropriate course of action in a variety of situations You can solve complex problems while exercising good judgment You have critical thinking and problem solving skills ORGANIZATIONAL SKILLS: You demonstrate initiative and the ability to multitask. You work well under pressure of meeting team productivity goals. Successful candidates must be willing to meet service level and contact per hour commitments. You understand and accept schedule adherence in a call center environment You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue KNOWLEDGE / BACKGROUND EXPERIENCE: You are a High School graduate Preferably, you have basic knowledge of tax laws and tax concepts Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary BEHAVIORAL COMPETENCIES You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed. You are comfortable being on camera with your customers and understand the value of humanizing the interaction You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions You possess active listening skills and know how to ask probing questions to arrive at answers quicker Operating Hours Operating Hours: 8am to midnight EST ; Monday to Sunday Required Minimum Hours: 30 hours per week Peak Period: April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT April 15, 2025: 8am-3am EST/EDT $5 Turbo Bonus Boost per hour. Applicable to all hours worked from April 9th to 15th. Service Providers (SPs) must meet the required minimum of 30 hours per week. Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th *These times may be revised periodically based on business needs MINIMUM HOURS TO BE WORKED EACH WEEK You must work a minimum of 30 hours each week on all schedules Mandatory Requirements Must reside in the USA Must have passed background check and pass tech check in order to attend certification. Must be on camera during certification. Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program. Service Provider (SP) must have the following Hardware Requirements. Windows Computer (Mac and Chromebooks are not permitted) Windows 10 or 11 AMD or Intel Core Series (I3-I9) At least 8gb of RAM Webcam Wired Mouse USB Headset Wired Internet Connection Conflict of Interest Cannot hold Gigs with Column Tax or any Intuit Vendors Training Information Duration 20 Hours Price $79.99 USD Course Details

Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team! About The Job: Deliver a remarkable service experience to customers for various services. Respond timely and professionally to inquiries. Troubleshoot technical issues and diagnose errors on various applications. Administer the MCAT exam, Medical School Applications (AMCAS), and the Fee Assistance Program (FAP). Other tasks as assigned. About you: 2+ years of call center experience is required; 1+ year working in a metric-based environment. Proficiency in Microsoft Word, Excel, and Outlook. Organized/detail-oriented with excellent oral/written communication, multitasking, and customer service skills. Ability to resolve basic technical issues and work independently with minimal supervision. About the Position: Pays $20/hr with a potential raise in August. 7-month contract with a potential to extend. Hours are 9am-7pm. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Note: All communications with candidates will be kept strictly confidential. What to expect: As a Customer Service Specialist, you will manage customer interactions, provide guidance on products and services available, and collaborate with internal teams to deliver exemplary customer experiences. If you are excited to work closely with customers, passionate about customer satisfaction, and are ready to make an impact, we want to hear from you! Pay Rate: $24.00 - $27.00 / Hour Job Type: Full-time Work Location: Laurel, Maryland What you will get to do: Serve as the primary contact to assist customers over the phone, in person, and via email with a high volume of customer contacts in peak season Become knowledgeable in the company's services and products to work confidently and consistently with customers on what best fits their needs Engage customers with an enthusiastic, interested, courteous, and professional demeanor. Collaborate effectively with internal teams and coworkers to address inquiries and concerns in a timely manner Effectively resolve customer issues while also considering the company's policies, profitability, and overall business objectives. You will bring these qualifications: Experience Level: Mid-Level Education: High School Diploma or Equivalent is required Customer-focused with previous experience delivering top-notch customer service, and passionate about helping people. Exceptional problem-solving, interpersonal, and professional verbal and written communication skills. Adaptability and flexibility with a sense of urgency and the ability to thrive in a fast-paced and changing working environment Proven computer skills with Microsoft Office experience. ERP, CRM experience is preferred. Shift & Schedule: Monday - Friday, 8:00 am - 4:30 pm About QSS: Candidates rely on us for career matching, coaching, and skilled training. Clients know they can count on us to provide their business with a top-notch, customized workforce. We help talented and driven individuals find opportunities that are right for both the individual and client. Quality Staffing Services has served the community with the mission to help great people find great jobs since 1995. Quality Staffing Services has three Maryland offices: Cambridge, Easton, and Salisbury to service clients and candidates across the entire Delmarva Peninsula (Delaware, Maryland, and Virginia).

Customer Service Representative, Client Care Specialist About the Company Welcome to RTEC, a leader in sustainable arboriculture and environmental stewardship. Since 1996, our mission has been to harmonize human and natural environments. We are not just tree experts; we are passionate advocates for the green world, dedicated to preserving and enhancing urban landscapes. About the Role As a Customer Service Representative with RTEC, you will be the vital link between our clients and the services we provide. Your role will be to: Serve as the primary point of contact for clients, ensuring communication reflects our commitment to exceptional service. Guide customers through their journey with clear communication and consistent support. Collaborate with sales arborists and field teams to deliver seamless service and ensure customer satisfaction. Maintain accurate records, coordinate scheduling, and manage procurement tasks such as ordering supplies and overseeing inventory. Identify and resolve potential challenges proactively to enhance the client experience. Create and maintain process documentation to support operational consistency and training initiatives. Value Proposition Career Pathway: Digital Marketing to Marketing Manager - we invest in your growth. Professional Development: RTEC partners with experienced vendors who are experts in their field and will contribute to the growth and development of this individual. Accelerated Growth: Opportunity to grow quickly with a growing company. Entrepreneurial Spirit: Go-getters motivated by results will excel in this role. Team Environment: Collaborate with a passionate, supportive team. We Offer Competitive hourly rate and benefits. A dynamic work environment that values safety, quality, and sustainability. Career advancement paths and professional training in plant healthcare. A stable and growing company with a strong community presence. Who You Are An experienced professional with 2+ years in customer service, demonstrating reliability and professionalism. A strong communicator with the ability to build lasting relationships with clients. A detail-oriented individual with excellent organizational abilities. Tech-savvy, with proficiency in MS Office and CRM software and a willingness to learn new technologies. A team player with a growth mindset, eager to learn and adapt to new challenges. Join Us Become an integral part of a company that blends exceptional customer service with a passion for the environment. At RTEC, you're not just building relationships; you're building a sustainable future. Apply today and start growing a new career!

Elite Income Advisors is seeking a full-time new business specialist. This position will primarily be responsible for providing administrative support to the Advisors, including but not limited to, preparing all required paperwork based on the Advisor's case design, completing the application process with the clients as well as following up after application submission to ensure each case is issued and funded. This position would be the perfect fit for a team focused individual who is passionate about administrative and organizational support and thrives in a fast-paced environment. This individual should also be capable of supporting various office functions as needed based on the ebbs and flows of the office. About the Company: Elite Income Advisors is a fast-growing financial planning firm in Ellicott City, Maryland. We are passionate about helping our clients put together an investment portfolio that best reflects their risk tolerance, time horizon and goals. We believe in the holistic approach to financial planning and through this approach, we build a level of trust with our clients that bodes well for successful, long-term relationships, which is why an astounding 98% of our clients are lifetime clients. New Business Specialist Duties: ● Pre-fill applications, obtain account information, help manage roll over calls, money transfers. ● Helps prepare materials for new and existing client appointments. ● Ensures applications are complete and submits all related paperwork as required. ● Monitors the status of pending business to make sure new accounts are funded efficiently and accurately. ● Communicates with customers in a polite and professional manner. ● Returns and/or relays client calls or messages. ● May complete and process client servicing paperwork. ● Manages paperwork follow up to ensure everything is processed in a timely and accurate fashion. ● Helps organize and maintain client information, files, and documents, also keeps CRM up to date accurately with all data. ● May attend meetings with Lead Advisors as requested. Vendor Management: ● Updates clients contact information with appropriate companies. ● Processes withdrawals, beneficiary changes, and other requests. ● Follow up on paperwork to ensure everything is processed in a timely and accurate fashion. ● Communicates closely with Relationship Manager at RIA regarding applications, pending transfers, requests, and other miscellaneous items. QUALIFICATIONS AND SKILLS NEEDED: Education: Bachelor's degree or equivalent experience required. Experience: ● Strong coordination, organizational, high attention to detail and multitasking experience required. ● Previous experience in a financial planning firm is strongly preferred but not required. ● Must present pleasantly and professionally. ● 3-5 years of prior administrative support experience required, including reporting to executive level management. ● High level of competency with Word, Google Suite, Office Suite (e.g. PowerPoint, mid-level competency with Excel; ability to master with other database systems e.g. CRMs). ● Must demonstrate excellent judgment and problem-solving skills. ● Excellent written and oral communication skills. ● Prioritizes and plans work activities and uses time efficiently; maintains well organized files, information, schedules, etc. ● Demonstrates accuracy and thoroughness and monitors own work to ensure quality. ● Adapts to work environment changes, manages competing demands and can deal with frequent change, delays, or unexpected events. ● Ability to exercise good judgment, tact, and confidentiality in all matters. ● Ability to work independently with minimal direction after training. ● Strong attention to detail. ● Willingness to become Notary Public.

Waypoints Yacht Charters offers personally crafted charter experiences managed by local charter specialists who know the best sailing waters and hidden gems of their home base. Yachts available for charter are new-model, privately-owned sailing catamarans, sailing monohulls, power catamarans, and powerboats from leading manufacturers. Annapolis, Maryland, known as the sailing capital of the U.S., is the perfect gateway to explore the Chesapeake Bay and experience an elevated charter adventure. Role Description This is a full-time on-site role for a Charter Customer Service representative at Waypoints Yacht Charters in Annapolis, MD. Involves providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering outstanding customer service experiences daily. In person check ins for charters on weekends rotating as needed. We are looking for a self starter and a leader to take on this role as it serves multiple locations outside of Annapolis including the USVI. Health insurance benefits, 401K, and travel opportunities offered. Qualifications Customer Support, Customer Satisfaction, Phone Etiquette Computer literacy Excellent communication skills and a friendly demeanor Ability to multitask and prioritize customer needs Knowledge of sailing or boating is a plus

U.S. Retirement & Benefits Partners (USRBP) is one of the largest independently owned insurance brokerage firms in the country providing a full range of employee benefits, compliance, and HR consulting services, along with retirement solutions for both the private and public sectors. The business was formed in 2008 and today serves over three million participants nationally in the K-12, Corporate and Government markets. For more information about USRBP, please visit our website: ********************* USRBP is hiring a Customer Care Representative for our Partner Firm, SF&C located in Owings Mills, MD. The Customer Care Representative's (CCR) function is to answer ongoing calls from clients, agents, and carriers to resolve issues and clarify data related to new and existing insurance policies. The CCR may also be assigned processing of New Business that involves processing insurance applications from receipt from agents through to the submission to the insurance carrier. This position may overlap with general Administrative Assistant duties or Receptionist duties in designated cases. The Customer Care Representative: 1. Answer phones and emails, responding to basic questions regarding new and existing policies in terms of policy status, type, terms, and coverage. Track calls, documents notes and resolution in the administration system, and resolve issues as quickly and accurately as possible. Escalates issues as needed to Customer Care Supervisor. 2. Respond to requests, sending enrollment material packets to Direct Pay accounts/clients. Review submitted applications for completeness and either forward applications to appropriate carriers or enter the enrollment in their carrier portal. Provide client payment information to SF&C Accounting department. Transmit eligibility to carriers, as needed. Periodically review union membership against existing enrollment to ensure continued enrollment eligibility. 3. Review/”scrub” client sheets from agents, typically on Mondays and Tuesdays, noting mistakes or omissions on a correction sheet and return them to the agent for correction. Errors and corrections are checked weekly and are reviewed on Carrier Pending reports. Have applications updated and accurately completed and prepared for pickup by late Tuesday. Designated Customer Care Rep will sort the client sheets by group, scan into indexing system, and share the client sheets to Account Administration, as needed. 4. Assist with discrepancy reports, researching and correcting client and carrier data, as needed. 5. Ongoing and as needed, cover for other team members; responsibilities are interchangeable with no specialized duties. Education and work experience High School Diploma or equivalent At least one year in an office environment, insurance industry helpful Competencies Proficient computer skills using Excel and Word at a basic to intermediate level. Ability to learn document indexing software, a cloud-based database system Excellent verbal communication skills using English language. This job requires heavy phone use and the Customer Care Rep must be able to listen, interpret issues, explain concepts, and communicate facts to the members of the public, policyholders, agents, and carriers in a polite and friendly manner, including when under occasional stress. Excellent written skills using English language for writing occasional letters of coverage verification and documenting issues for files and to agents and carriers. Good sense of teamwork. Application processing must be timely and accurate for all, and all must rise to occasion under instances of heavy volume or deadline. Must convey a professional demeanor to project a positive, helpful, patient, and polite demeanor to our agents, policyholders, carriers, vendors, and co-workers. Challenges for this position The speed and accuracy of application processing depends in part on the quality of the data on the applications when received. If there are no or only minor corrections needed, things flow efficiently, however, if applications need to be returned to agents for correction, this can slow the work being done by the Customer Care Rep through no fault of their own. The Customer Care Rep cannot know everything, nor do they have ultimate responsibility to make decisions regarding policies. Once they identify and escalate issues, they have no control over the resolution. Customer Care Reps must be prepared to answer numerous calls and respond to emails every day, the nature of which is unknown until they are received. The Customer Care Reps must have a working knowledge of the company and carrier processes and products to escalate issues appropriately. Occasional procedural or software training may be needed at carrier request if they are making changes to their systems and forms.

Correlation One is hosting the Cyber Sentinel Skills Challenge, a unique, one-day cybersecurity competition sponsored by the U.S. Department of Defense (DoD). Win your share of a $15,000 prize pool, solve fun cybersecurity challenges, and access new job opportunities at the DoD. This event is designed to help you: Unlock career opportunities and get on the radar of DoD recruiters Test your skills and gain experience solving some of the most pressing security threats globally through 20+ Capture the Flag-style simulations Connect with your peers and build a strong, supportive network of cybersecurity professionals Competition details: When: June 14, 2025 Where: Virtual Duration: 8 hours (11am - 7pm ET) Cost: Free Early application deadline: April 8, 2025 Total prize pool: $15,000 Experience required: All levels of cybersecurity are welcome Challenge categories: Forensics, Malware/ Reverse Engineering, Networking & Reconnaissance, Open-Source Intelligence Gathering (OSINT), Web Security About you: You must be a U.S. Citizen or a permanent resident with a valid Green Card. You must be over the age of 18. Individuals from all levels of cybersecurity experience, whether you are a seasoned cybersecurity professional or just starting in the field, are welcome to apply.

Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company's products and services. Key Responsibilities: Answer incoming calls and respond to customer inquiries efficiently and professionally. Provide accurate information regarding products, services, and policies. Handle and resolve customer complaints in a calm and professional manner. Assist with order placement, cancellations, returns, and other customer requests. Escalate unresolved issues to the appropriate department or supervisor. Document customer interactions, transactions, and follow-up actions. Maintain a high level of customer satisfaction by providing timely responses and support. Meet or exceed performance metrics, such as call handling time and customer satisfaction scores. Stay updated on product and service knowledge to offer the best solutions to customers. Requirements: High school diploma or equivalent; some positions may require post-secondary education. Proven customer service experience, preferably in a call center environment. Strong communication skills, both verbal and written. Proficiency in using call center software and CRM systems. Ability to multitask and handle high call volumes efficiently. Problem-solving skills and attention to detail. Patience and the ability to remain calm under pressure. Flexibility to work shifts, including evenings, weekends, and holidays, as needed. Preferred Skills: Bilingual abilities (if applicable to the customer base). Experience with specific CRM or telephony systems. Prior experience in the same industry (e.g., tech support, healthcare, retail).

Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care. The "ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps. In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence. These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do. The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content). Conducts proactive outreach to HCPs on topics such as: Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly) Ability to appropriately connect providers in real time to on-demand CSSs as questions arise Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles Minimum Qualifications A minimum of 2 years pharmaceutical or medical device sales experience Must reside within commutable distance of 50 miles of the primary city in the sales territory Preferred Knowledge, Skills, and Abilities: Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems) 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment Clinical nurse or Advanced Practice Nurse (APN) experience highly valued The ability to work in an ambiguous environment undergoing transformation Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem Ability to assimilate and communicate complex clinical and product information Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply #LI-Remote Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Minimum $104,640.00 - Maximum $149,600.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws. Company benefits : Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, f lexible time off , paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic . If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request . Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

The Document Services Specialist is an entry-level role administrative support role, providing support to both paralegals and attorneys, as well as general administrative support. The Document Services Specialist completes a variety of administrative support tasks such as providing receptionist coverage, maintaining legal files, preparing and filing legal documents, composing and proofreading correspondence, and entering information in databases. Primary Responsibilities: Provides general administrative/ secretarial support for the firm. Client interaction: Spends approximately 50% of time providing coverage at the receptionist desk. Professionally greets and interacts with visitors, staff, and attorneys. Answers incoming phone calls and facilitates the handling of information requests in a professional and prompt manner. Document production and maintenance: Accurately drafts correspondence per the supervisor and/or attorney direction, including but not limited: preparing subpoenas; e-filing with court systems; proofreading; saving correspondence to the firm's file storage system according to firm protocols. May work from dictation, rough drafts or notes provided by others. File management: Organizes, tracks, and maintains documents in client files, including closing and storing files following the resolution of cases according to firm policies. Time Entry: Accurately enters billable time by the required deadline. Database support: May maintain internal databases. Other duties as assigned. Key Knowledge, Skills & Abilities: High School Diploma, or equivalent required. Associate or bachelor's degree preferred. A minimum of 2 years of experience providing administrative or secretarial support in a fast-paced environment is required. Applicants may substitute higher education for some of this required experience. Microsoft Office proficiency, including Word, Excel, and Outlook. Excellent oral and written communication skills. The ability to communicate effectively and professionally with internal and external clients on all levels. Excellent typing, grammatical and proofreading skills, and attention to detail. The ability to work at computer, sit, stand, and occasionally lift up to 25 pounds. Reasonable accommodations may be available to applicants with disabilities, to inquire please reach out to Human Resources. Reports To: Document Services Supervisor FLSA Designation: Non-Exempt Pay Range: $20.00 - $29.00 per hour

JOOLA is for looking for an experienced Customer Service Representative with a passion for growth and interest in pickleball and table tennis! JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network. We are seeking a dynamic and results-driven Executive Sales Representative to join our team. The Sales Representative will be responsible for driving and cultivating new business opportunities in the pickleball space, as well as maintaining relationships with existing clients. Responsibilities: Answering calls and emails from customers immediately Clarifying issues Determining the cause of the problems Expediting the corrections or adjustments Following up to ensure resolution Document all case activity using the case management system Record all customer interactions into case management system Follow up daily with all open cases to reduce aging of open cases Ensure speedy closure of customer cases Communicate withe the Customer Service and sales team on order fulfillment and issues Escalate products with high warranty claim issues to the Customer Service Supervisor Requirements: Minimum education requirement: Associate's degree 2-3 years of professional work experience; Consumer products industry preferred Effective leadership, interpersonal, and problem-solving skills Strong organization and communication (verbal and written) skills Ability to work well independently and as part of a team Ability to learn quickly, and take initiative in a fast-paced environment

Corestaff Services is seeking a dedicated Customer Service Representative for a full-time contract-to-hire position. This role offers the opportunity to work on-site at a facility in Severn, MD, collaborating closely with a dynamic team of Customer Service Representatives. Responsibilities: Work closely with a small team of Customer Service Representatives to address customer inquiries promptly and professionally. Troubleshoot and resolve customer issues with efficiency and accuracy. Input orders into the system accurately, ensuring all relevant details are captured. Track orders throughout the fulfillment process, providing updates to customers as needed. Maintain a high level of product knowledge to effectively assist customers and provide solutions. Qualifications: Previous experience in a business-to-business customer service role. Previous experience working for a paper/packaging company is preferred. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Pleasant attitude. Ability to thrive in a fast-paced environment and work effectively within a team. Proficiency with computer systems and software applications. High school diploma or equivalent required; additional education or training in customer service is a plus.

As a Member Support Representative II - Verifications, you will play a crucial role in ensuring the security and accuracy of our virtual member verification process. You will engage with members via video calls, guiding them through the verification process while delivering outstanding customer service. This opportunity is located onsite at ID.me's headquarters in McLean, Virginia. This is a full time opportunity and is not able to be done remotely. Responsibilities: Conduct inbound video verification calls with members, ensuring a friendly and professional experience Verify member identities across multiple communities by requesting and validating required documentation Address member inquiries and concerns related to the verification process Assist with account recovery to track, manage and resolve members' issues, ensuring a secure and efficient resolution Embrace and implement the tactics and techniques provided by leadership during coaching/ training sessions in order to achieve desired goals Adhere to the companies Quality Assurance program and the associated policies Collaborate with team leads and management to enhance the verification process Stay updated on company policies, procedures, and industry regulations Education and Experience: High school diploma or equivalent required At least one year of experience in customer support role preferably in a contact center environment Proficiency in using Mac and/PC platforms for daily operations Proficiency in using video conferencing software like Zoom Proficiency in using Google Suite Proficiency in using ticketing software like Zendesk Required Skills & Competencies: Excellent written and verbal communication skills Excellent interpersonal skills and capable of de-escalating conflict Consistently demonstrates punctuality and reliability in attendance Ability and willingness to work in-office five days per week Ability to handle sensitive information with confidentiality Ability to thrive in a fast-paced environment when there are changing priorities Ability to be a team player with a strong, self-managing work ethic Ability to be a self-starter with a passion for learning and continuous improvement Physical Requirements: Prolonged periods sitting at a desk and working on a computer What We Offer: Full-Time Hours: 40 hours per week schedule, with overtime opportunities! Our Contact Center is a 24/7 operation, we have multiple shifts to choose from Competitive salary and benefits package Shift differential for nights and overnights Medical, Dental, and Vision Insurance Eligible for 15 days of accrued Paid Time Off annually Paid training and ongoing professional development ID.me applicants must be able to pass a background check including: criminal background and a review of credit reports (not credit scores).

Associate Inside Sales Representative At Dell Technologies, we build the extraordinary. Our Associate Inside Sales Representatives are the specialists who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process. They directly advise customers on everything from product features and configurations, through to pricing and availability. Crucially, however complex the question, they're ready to deliver technical solutions to meet customers' needs via phone, chat, web or email. Join us as an Associate Inside Sales Representative on our Sales team in Hopkinton, Massachusetts and McLean, VA to do the best work of your career and make a profound social impact. What you'll achieve In the Next Generation Sales Academy (NGSA), you will engage in an intense program that will prepare you for long-term success within the Dell Technologies Sales organization. Over the course of two to three years, you will join our organization as an Associate Inside Sales Representative where you'll receive premier training from both a technology and sales perspective. Next, you will have the opportunity to be promoted to an Inside Sales Representative, where you will carry a quota and run all aspects of a sales campaign. From there, you can take your career to the next level in outside field sales, sales management, or a specialty selling role. We often see those who are successful in this program having 2-3 jobs in your first three years, all with more responsibility, larger business contribution, and an increase in financial earnings. You will: Be immersed in the sales and technology industry by talking to and building relationships with customers as well as qualifying opportunities to drive company revenue Have consistent engagement and collaboration with the NGSA management team, inside sales teams, field sales teams, renewals teams, and development team Participate in white board competitions, group messaging competitions, and meet metrics expectations Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Completed Associate's or Bachelor's degree prior to start date Passionate about a sales career in the technology industry Strong verbal and written communication skills Relationship building and interpersonal skills Desirable Requirements A leader with resilient work ethic who is reliable, confident, collaborative, driven and coachable Ability to influence others and convey a sense of urgency to drive issues to closure Compensation Dell is committed to fair and equitable compensation practices. The pay range for this position is $52,445 - $86,680 depending on location. Benefits and Perks of working at Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 1 October 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here. #LI-Onsite Job ID:R252219

The Member Services Receptionist is responsible for assisting members, potential members and other employees with their questions and requests while maintaining the front desk. They need to understand and be able to explain basic Share, Loan, Mortgage and Visa related products and services, responds to problems, processes member's requests received in person, as well as via web, e-mail, fax, online/mobile banking, or mail and processes death claims, POA, and trust accounts. This role does not have remote work capabilities. Responsibilities Maintains front desk and assists members in person and assist as needed on Member Services queue calls with Share, Loan, Mortgage and Visa related products and services, including but not limited to chapter accounts' inquiries, open/close of Certificate of Deposits, account/share closure requests, process transfer/ACH/wire requests, check orders, check disbursal, answers basic loan/mortgage/Visa questions, processes Visa card capture/reissues requests, travel notes, basic fraud/dispute questions, Apple Pay/Google Pay Token requests, Stop Payments, and ACH dispute process information. May handle cash transactions. Completes daily work folder requests. Scans account related documents. Assures that appropriate records are maintained. Processes death claims, power of attorney (POS) trust accounts, account update forms, verification of deposits, certificate disclosures, change of address/contact, Skip-A-Pay/Extension requests, returned mail and other requests via web, e-mail, fax, online/mobile banking, and mail. Backs up the Poster when needed. Provide friendly, prompt, accurate and high quality service and support to all members and associates. Proactively seek opportunities to cross sell products and services for the betterment of our members. Ensure member's request get updated and scanned into the system on a daily basis. Ensure cash drawer and checks are balance on a daily basis if applicable. Qualifications One year to three years of similar or related experience. A high school education or GED. Excellent verbal and written communication skills Proficient in MS Word, Excel, and Outlook. Detail Oriented and good with numbers.

While Saval does big business, the feel of working for Saval is intentionally small. As an independent company with experienced and accessible management, we're able to make improvements, address issues, and update systems quickly and efficiently. As a Customer Service Representative for Saval, you'll support our promise to deliver exceptional service to our restaurant and hospitality customers. Why Saval Foodservice? At Saval, we believe that we have a responsibility to give back and support our local community through philanthropic initiatives and partnerships with local nonprofits and trade organizations. In 2020 alone, Saval Foodservice worked to distribute and donate over 15,000 boxes of food goods in partnership with Johns Hopkins. One of our most successful Saval Cares Initiatives is our annual charity golf tournament that has raised over $350,000 for the Children's Cancer Foundation since its inception over 19 years ago. We're a proud allied member of the Restaurant Association of Maryland, the Restaurant Association of Metropolitan Washington, UniPro Buying Group, and the International Association of Foodservice Distributors. Must have good organizational skills, can manage and prioritize multiple tasks/situations simultaneously, while maintaining a can-do attitude. Job duties include-: identifying customer needs and proposing solutions; responding to incoming calls and taking orders accurately; processing credits/refunds; tracking orders; answering customer inquiries/complaints by both phone and Internet; and developing a partnership with our Outside Sales Reps to grow customer accounts & perform as a team to meet company goals. HS Grad w/ 6 mos prior exp, preferably in the food industry. Proficient in MS Office, typing, and Internet. Demonstrated ability to respond and be customer focused in a fast-paced dynamic work environment, i.e. fast learner under pressure. Excellent verbal, written & interpersonal communication skills. Ability to effectively interact with customers, colleagues, and business partners. Team-oriented, demonstrates a professional and cooperative attitude. Bilingual- fluent in Spanish and English preferred. eeo/m/f/v/d

Connie Snook Insurance and Financial Services Inc., honored as a top agent in Frederick Magazine for 2024 and known for its strong reputation, is seeking a driven Financial Services Representative - State Farm Agent Team Member with expertise in financial products and services. If you thrive on working with clients but feel trapped in the grind of endless cold calling and the uncertainty of a commission-only role, we want to hear from you! Location: Frederick, MD In Office: Qualified candidates (in or near hub locations listed) should plan to spend time working in the office with clients as part of our work environment. Job Description As a Financial Services Representative - State Farm Agent Team Member, you will join a dynamic team dedicated to transforming the way financial advising is done. We are looking for driven, collaborative, passionate, and customer-focused individuals to make a meaningful impact. Your responsibilities will include: Provide holistic financial guidance by delivering comprehensive financial planning and advice to State Farm customer households, addressing their unique needs and goals. Collaborate and mentor with a career agent to create and execute business plans, ensuring alignment with client service models and fostering professional development. Enhance client relationships by proactively communicating with clients, resolving inquiries, providing guidance, and ensuring all documentation and key information is accurate and up-to-date. Uphold integrity and compliance by demonstrating expertise in financial markets, educating clients on tools and technology for managing investments, and ensuring adherence to Michaels Insurance and Financial Services Inc. policies and industry regulations. Qualifications Minimum of 2 years of experience as a financial services representative or in a similar financial services role. Proven success in acquiring clients, building, and maintaining strong client relationships, and collaborating effectively with key partners and team members. Enthusiastic, self-motivated professional with a passion for helping clients achieve their financial goals. Eagerness to learn and grow with the financial services industry. Requirements Bachelor's degree preferred. Life and Health License highly preferred. Active Securities Industry Essentials (SIE) Exam, Series 6, and/or 63, 65 and/or ChFC Licenses preferred. Perks for Financial Services Representative - State Farm Agent Team Member The first year's compensation is expected to range between $60,000-$140,000 (including commission and production bonuses) with upward earning potential over time. Comprehensive benefits package, including 401(k) match, medical, dental, vision, Life Insurance and Accrued Paid Time Off (PTO). Volunteer events within the community and engage in a learning and fun culture. Access to a large book of customer households and top-tier training with mentorship from a successful career agent. A supportive, fun culture that emphasizes learning, growth, and enjoyment in the workplace. *This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. An equal opportunity employer We shall hire, retain, promote, compensate, and provide terms, conditions, and privileges of employment solely on the basis of the Companies' human resources requirements and each person's qualifications. We have an obligation to our policyholders to realistically determine our needs for employees and to select the best qualified available people to manage their insurance business. In fulfilling our obligations, we will not practice, tolerate, nor condone discrimination because of age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or genetic information. All employees must respect the individuality and dignity of one another and the customers we serve. We shall always comply with the letter and the spirit of all national, state, and local laws pertaining to employment.

Job Title: Inside Sales Representative Company: NV Roofing, LLC Industry: Facilities Management Employment Type: Full-Time Experience Level: Mid-Level Salary: Competitive salary based on experience About Us NV Roofing is a family-owned exterior building services and construction company celebrating our 61st year. We currently have an opening for a Inside Sales Representative, to assist in the achievement of the company's strategic objective and annual goals through the delivery of exceptional service and support reflective of NV Roofing vision, mission, purpose, and values. Position Overview As the inside sales representative, you will be the first point of contact for existing and potential customers and will play a key role in expanding our pipeline and converting job quotes into revenue. You'll be responsible for qualifying leads, and helping to close deals. This role offers an excellent opportunity to develop your sales career while working with a dynamic and supportive team. Key Responsibilities Summary: This position is primarily responsible for assisting Sales, Business Development and Client Care teams, setting up new clients, processing jobs and bids in designated software, maintaining and updating CRM, converting quoted jobs and projects into sales and generating various reports for Sales Leadership. ESSENTIAL DUTIES AND RESPONSIBILITIES: This position is primarily responsible for supporting the sales operations and client care team in all aspects of the sales process by performing the following duties: Customer and prospect follow up to close all quoted service jobs and projects via phone calls and/or emails. Qualify inbound leads and determine if they meet the company's target criteria. Build strong relationships through regular follow-ups, consultations, and exceptional customer service. Create customized proposals and quotations for customers, offering exterior building envelope services. Present and promote the benefits of facility services in an effective manner, addressing customer concerns and offering solutions. Close sales deals and work toward meeting or exceeding monthly and quarterly sales goals. Stay updated on the company's service offerings, product features, pricing models, and industry trends. Accurately document customer interactions, sales, and service agreements in the CRM system. Maintain detailed records of all leads, opportunities, and sales activities.Understand client requirements and suggest the best-suited services to meet their needs. Assists sales team and Business Development with proposal generation and RFP follow-ups Assist with lead qualification and prospect research. Analyze sales data and trends to identify growth and declines. Monitor and track monthly sales metrics and KPI's, keeping the My90 tool updated. Partner with sales and operations leadership to continually develop improved processes. Assist in renewing annual customer contracts and manage contract expiration dates Liaison with internal teams (finance, capital production and service/client care) as needed. Manage the circulation to internal team contracts for review and input with return date Other Duties as assigned QUALIFICATIONS: Education: Bachelor's degree or equivalent experience is preferred. High school diploma; Up to 5 years related experience and/or training in inside sales, customer service, sales support; or equivalent combination of education and experience. To perform this job successfully, an individual should have knowledge of Microsoft Office. OTHER SKILLS AND ABILITIES: Interpersonal Skills. Must have excellent oral communication skills with the ability to interface with many different audiences. Must have strong relationship-building skills. Analytical Skills. Must have strong analytical and business skills. Must be able to present complex information clearly and concisely. Must have a strong analytical orientation and ability to apply analytical concepts to complex business problems. Time Management Skills. Must have planning, prioritizing, and coordinating skills. Must have strong organizational skills. Must be capable of working independently with minimal supervision. Must have the ability to work in a stressful, deadline-oriented environment that requires complex, technical information and decision-making.