Customer Service Representative Jobs in Castle Rock, CO

- 1,841 Jobs
All
Customer Service Representative
Inside Sales Representative
Service Representative
Customer Service Advisor
Service Advisor
Call Center Representative
Customs Consultant
Customer Services Coordinator
Client Service Associate
Sales Associate And Customer Service
Collections Representative
Customer Retention Specialist
Call Center Operator
  • Customer Service Advisor

    USAA Careers 4.7company rating

    Customer Service Representative Job 39 miles from Castle Rock

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in February, March or April we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix, San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 9:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently active Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $46.4k-50.3k yearly 7d ago
  • Client Service Representative I

    Canon U.S.A., Inc. 4.6company rating

    Customer Service Representative Job 39 miles from Castle Rock

    US-CO-Colorado Springs Type: Full-Time # of Openings: 1 CO - ColoradoSprin-Broadcom-MS About the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Your Impact Daily Responsibilities: Responsible for receiving incoming shipments and compare items to work orders. Count items to ensure the correct number of packages has been received. Assist in physically moving incoming shipments and allocate appropriate space within warehouse. Ascertain all incoming and outgoing shipments are properly labeled and any correlating documents are available for each shipment. Arrange for carrier pick for same day shipments. On a timely basis review and responds to management and client requests via emails, phone calls, text messages, and verbal. Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. Ability to multitask and prioritize to meet deadlines. Good customer service and communication skills; ability to work with minimal supervision. Ability to work overtime as needed. Ability to lift to 50 lbs. Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. . High school diploma or equivalent required, no previous experience required. Basic computer skills/technical knowledge. Customer service experience preferred. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Basic computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - 23.37 hourly. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #PM19 #LI-FL1 PI67e4f52c5741-26***********5
    $17.2-23.4 hourly Easy Apply 30d ago
  • Client Services Representative

    Right Choice Resources 4.1company rating

    Customer Service Representative Job 40 miles from Castle Rock

    Our client is seeking an empathetic and detail-oriented Client Services Representative to support Advisors in delivering comprehensive financial planning services. This role requires a professional who is decisive, confident, and respected by colleagues and clients alike. The successful candidate will work closely with Advisors to ensure every step of the financial planning process is executed with precision and in accordance with the highest ethical and regulatory standards. This position is based in Broomfield, CO, with a hybrid work schedule of 3 in-office days per week (flexible on which days). Key Responsibilities: Collaborate with Advisors by collecting, inputting, and verifying data for financial plans. Assist in running financial scenarios and finalizing plans, ensuring timely and accurate completion. Maintain proactive client communication throughout the planning process. Liaise with investment, insurance, and service delivery teams to gather essential information for developing comprehensive financial plans. Work alongside Advisors to prepare meeting materials, including compliance-required account advice letters and detailed financial plans. Update client records and documentation in preparation for review meetings. Attend client meetings when requested to provide additional support and ensure thorough follow-up on action items. Prepare, verify, and process client forms, applications, and other documentation with meticulous attention to detail. Organize and maintain confidential client records in compliance with established records retention policies. Commit to ongoing learning to stay current with regulatory and Broker Dealer requirements. Qualifications: Strong interpersonal and empathetic communication skills, ensuring a client-first approach. Decisive, confident, and respected in professional settings. Excellent organizational skills with the ability to manage multiple tasks effectively. A solid understanding of financial planning processes; familiarity with regulatory compliance is an asset. Series 7 and Series 66 licenses are highly preferred. Compensation & Work Arrangement: Competitive base salary up to $75,000 (negotiable based on experience) plus a 5-10% bonus based on performance. Full-time position with a hybrid work schedule: 3 days in-office per week in Broomfield, CO, with flexible scheduling.
    $75k yearly 20d ago
  • Service Advisor

    E.A. Buck Financial Services

    Customer Service Representative Job 26 miles from Castle Rock

    Do you have superior customer service skills and a great work ethic that you want to contribute to an established and continually growing office? EA Buck Financial Services in Denver, CO is looking for a strong, detail-oriented Service Advisor to assist with various industry specific tasks to help ensure the office runs efficiently. Our formula for success is to put our customers first. If you're looking for the tools, resources, and freedom to build a great future, please contact us today! The Service Advisor is responsible for three areas of focus which include 1) managing a personal client base as a private wealth manager providing an EPIC planning experience with the use of all three areas of EPIC products which include the BFS models and approved FIA and Life products via EPIC planning which is supported by numerous software programs and planning tools while maintaining a focus on reaching annual sales goals; 2) processing new business applications for this base of clients and for up to 4 financial advisers and; 3) acting as a client coordinator for your personal client base and the financial advisers assigned to you. Minimum Requirements: Bachelor's degree preferred Previous client interaction in an office environment 5+ years of Financial Industry Experience Preferred CFP Preferred Life & Health paired with either a Series 65 or Series 7 & 66 combination This position requires that you possess the following skills: Analytical Self-Motivated Self-Directed Strong Interpersonal Communication Skills Highly Organizational Advanced Computer Skills Responsibilities Private Wealth Manager: Licenses - Maintain in good standing all required licenses to act as a PWM at E.A. Buck. Rules - Abide by all required rules/regs of the contracted carrier, RIA, and B/D and regulators. E&O - Maintain active E&O insurance. Fiduciary - Act as a fiduciary for all fee-based clients. Attendance - Attend and participate in all scheduled meetings as requested by management, maintain appointment availability as agreed upon for your office/region. Attend Workshops in your market. EPIC Planning - Learn and stay abreast of best practices pertaining to EPIC Planning. EPIC Products - Learn and stay abreast of all products and investments that are core to the EPIC process. Communication - Aim to return all client emails and calls and internal communication within 2 hours or by EOD. Tools - Master and use Nitrogen, Retirement Analyzer, Salesforce, and other software as needed to provide an Epic client planning experience. Tax - Learn to use the EAB tax projection effectively and efficiently for Discovery and review meetings. Client Meetings - Thoroughly prepare for all client meetings in advance and provide and EPIC planning experience. Documentation - Document all client communication in SF which includes detailed meeting notes, phone calls, and emails within the same day of the communication. Goals - Set annual, quarterly, and monthly sales goals and maintain focus on reaching your goals. Service - WOW the clients, they should feel fortunate to have you and EAB as their planner and planning firm. Education - Read/listen to at least 4 financial, educational, motivational books annually. Attend co-adviser client meetings regularly. New Business Processor: Check and collect incoming requests from the in-tray and the new business tray. Review Life, Annuity & Security new business applications and servicing requests which include supporting documentation for completeness. Enter and update new business information into the internal tracking system. Application preparation and new business processing for your assigned advisors. Scan & upload documents into client files in Citrix. Assist Advisors with application preparation and new business processing. Submit documents in their entirety to the Broker/Dealer for review and approval. Submit vendor documents to the vendor for review and approval. Ensure all Broker/Dealer and vendor outstanding requirements are satisfied. Confirm source of funds are received. Process urgent client servicing items, ex. Withdrawal requests, rebalancing/ reallocation instructions, account closure, etc. Salesforce tracking daily on pending new business. All new business applications accompanied by a check must be processed within 24 hours, check must be placed in the safe. Client Coordinator: Participate in daily check-in meetings, HIVE meetings, and WIG meetings. Aim to return all client calls and e-mails within 2 hours. Enter and update client and business information into our CRM. Prepare client review summaries (“recaps”) for upcoming meetings and transfer to Advisor two weeks before their scheduled appointment. Recaps to be prepped based on Advisor planning level (Basic vs Full) Check in with Advisors daily Call unbooked clients, with a minimum target of 80% of clients tied to a booked appointment. Call unbooked members, with a minimum target of 75% of members with their next appointment booked. Call unbooked DISCOs, with a minimum target of 70% of DISCOs with their next appointment booked. Assist Advisors with account servicing forms. Record notes from every Registered Representatives and client conversation in Salesforce. Act as back up to other administrative staff during lunch hour, vacation, sick days and transition periods. Salary: $70K-$80K Monthly commission (uncapped) Benefits: 401k with automatic 3% contribution from company Pre-paid insurance (health, vision, dental, pharmaceutical) Paid holidays PTO Hours: Monday-Friday, 8am-5pm (in-office) Presented by Advisor Employee Services Thank you for your interest in the Service Advisor role. Advisor Employee Services, a consulting firm located in Lenexa, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided ************************** We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!
    $70k-80k yearly 32d ago
  • Customer Service Representative

    Emerge 4.2company rating

    Customer Service Representative Job 30 miles from Castle Rock

    We are partnered with a family-owned business that delivers top-quality plumbing, heating, electrical repairs and upgrades throughout the Denver Metro area. Our client remains committed to a small business approach, treating every customer with the best in customer service. From minor repairs to complex upgrades, they handle all household needs with professionalism and expertise. Their mission is to provide reliable, high-quality home services while maintaining a personal touch. The Customer Service Representative will serve as an important member of the team- ensuring all customers receive outstanding customer service. This role involves answering inbound calls to assess customer needs, scheduling service jobs, and making outbound calls to expand company membership. This is an in-office role based in Golden, CO. REWARDS Competitive hourly pay of $18/hour Opportunity to work in a dynamic, customer-focused environment Unlimited earning potential with commission opportunities Performance-based bonuses that reward top achievers for exceeding goals REQUIREMENTS High school diploma or equivalent Strong written and verbal communication skills Excellent phone etiquette, active listening, and customer service skills Ability to multi-task, prioritize, and manage time effectively Willingness to undergo background and drug tests in accordance with state and federal law Reliable mode of transportation to commute to the office RESPONSIBILITIES Answer inbound calls from prospective and current customers with professionalism and efficiency Manage and schedule customer appointments accurately and efficiently Make proactive outbound warm calls to existing customers to schedule services and promote offerings Educate customers on services, promotions, and options to enhance their experience Address customer inquiries, provide solutions, and escalate concerns as needed Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodation. We value diversity and encourage individuals from all backgrounds and experiences to apply
    $18 hourly 16d ago
  • Customer Service Coordinator

    Baileys Moving and Storage

    Customer Service Representative Job 19 miles from Castle Rock

    Bailey's Consolidated LLC is looking for a full-time Customer Service Coordinator to join our Denver team. You must be detail oriented and have excellent communication skills. The position will be responsible forcoordinating loads within our operation department with different customers/clientele. You must also be able to manage time effectively and maintain effective performance under pressure. You must have customer service skills, and a knowledge of basic computer concepts required. Previous experience in logistics and supply chain helpful. This is a full-time position with benefits. You will work, Monday through Friday 8 AM to 5 PM. This is not a remote position. RESPONSIBILITIES Act as support for our delivery teams, customer relations, and operation staff Process delivery manifests each morning and develop relationships with clients by developing a rapport and trust through effective communication. Process completed routes every day to ensure accuracy of information provided by the field team. Process delivery driver payroll through our internal system. Performs other duties as assigned. Attention to detail QUALIFICATIONS Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment Communication and interpersonal skills to work effectively with team, supervisor, and other company personnel Proficiency with all common computer applications (Microsoft Word, Excel, Outlook, Adobe Reader, etc) Constant positive and energetic attitude Knowledge and experience of/with proper telephone etiquette Ability to read/speak/write fluently in English Neat, clean, and professional appearance Highly motivated and willing to learn new skills organized self-starter Work independently or alone at times Great telephone and writing skills to respond to customer emails and paperwork BENEFITS Health, Dental, and Vision insurance starting the beginning of the next month following your employment start date HSA and FSA options with health plans Free mental health services for employees and family members Traditional and ROTH 401(k) with a 25% company match Federal paid holidays 12 days of Paid Time off annually for the first year 48 hours of sick pay annually Succession planning - Leadership opportunities and upward mobility Bailey's Consolidated LLC is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, marital or veteran status, or any other legally protected status. ' Job Types: Full-time Pay: $18.00 -$22.00 Depending On Experience
    $18-22 hourly 15d ago
  • Client Services Associate

    Interactive Resources-IR 4.2company rating

    Customer Service Representative Job 26 miles from Castle Rock

    Client Service Associate We are seeking a detail-oriented Client Service Associate to support account openings, client service, and quality control for broker-dealers. This role will also be responsible for reviewing PMA, Prime Broker, and DBA packages while ensuring compliance with AML and regulatory processes. Key Responsibilities: Open various account types for Broker-Dealers, ensuring proper AML compliance. Prepare and circulate PMA and Prime Broker approval packets for committee review. Provide client service and support for account-related inquiries from broker-dealers. Conduct quality control checks to ensure compliance and completeness of new account documents. Process account adjustments as requested by broker-dealers. Monitor and review exception reports (e.g., P3 Credit Interest, No DAML, CDC). Evaluate and recommend updates to policies and procedures. Manage returned mail processes and ensure proper follow-up. Perform additional duties as assigned. Qualifications & Skills: Associate's degree required; Bachelor's degree preferred. Minimum of 5 years of professional experience, preferably in financial services. Strong attention to detail with the ability to ensure document accuracy and compliance. Ability to quickly learn and apply regulatory rules and guidelines. Excellent verbal and written communication skills for professional client interactions. Proficiency in Microsoft Office Suite. Knowledge of the brokerage industry or financial services is a plus. Strong organizational and time management skills, with the ability to prioritize and multi-task. Effective problem-solving and critical thinking abilities. Exceptional customer service skills, with the ability to perform under pressure in a fast-paced environment. This is an excellent opportunity for a motivated professional to contribute to a dynamic team while gaining exposure to the financial services industry.
    $35k-42k yearly est. 5d ago
  • Inside Sales Representative

    Woodgrain 4.4company rating

    Customer Service Representative Job 26 miles from Castle Rock

    Woodgrain is seeking an experienced candidate to join our sales team. With a vast selection of some of the industry's top building products and millwork- including doors, windows, columns, decking, and more- we provide our dealers with top-of-the-line products from the best supplier brands in the country. The Inside Sales Representative is responsible for supporting the sales efforts of the branch to ensure the successful execution of sales plans. The Inside Sales Representative sells, quotes, and promotes the building materials program in addition to ensuring prompt and accurate communication with customers on their orders and delivery dates. Compensation and Benefits Competitive compensation package (base pay & commission) Career advancement opportunities Medical, Vision, Dental Insurance Paid time off (PTO) and company-paid holidays 401(k) Retirement Plan with company match Essential Duties and Responsibilities Work with customers to convert inbound inquiries into actual sales. Overcome technical and business objections for prospective customers. Emphasize salable features, quote prices, and prepare sales orders for orders obtained. Make outbound sales calls based on sales activity plans generated by the Sales Manager or General Manager. Develop and maintain customer relationships. Estimate date of delivery to customer based on product knowledge, order processing, production, and delivery schedules. Investigate and resolve customer problems, including warranty service. Update customers on any changes to the promised delivery date. Enter new customer data and other sales data for current customers into the computer database. Comply with required company policies and procedures. Communicate with buyers on product shortages or quality issues. Additional duties may be assigned. Education and Experience Associate's degree or equivalent from a two-year College or technical school; Bachelor's degree preferred 3-5 years related experience and/or training; or equivalent combination of education and experience Knowledge, Skills, and Abilities Proficient computer skills; experience using Microsoft Excel, Word, Outlook, and PowerPoint (intermediate or advanced). Must exhibit customer service skills and the ability to develop relationships over the phone. Results-driven and ability to generate innovative and creative solutions to problems. Ability to develop quick rapport with employees and customers. Possesses general business acumen. Ability to manage multiple projects.
    $43k-56k yearly est. 12d ago
  • Inside Sales Representative - Industrial

    Accu-Tube LLC 3.9company rating

    Customer Service Representative Job 26 miles from Castle Rock

    The Inside Sales role at Accu-Tube is responsible for the growth of the Industrial segment of our steel tubing business. Generate new leads, manage customer relationships, and help develop a sales strategy to grow our Industrial business. PRIMARY JOB RESPONSIBILITIES Serve as primary contact for Industrial sales segment Work with our manufacturing team to understand production volume and technical requirements. Create share of sales pipeline, annual budgets, and monthly forecasts to execute plan. Proactively identify gaps in sales budget and forecasts and develop an action plan to mitigate gaps. Proactively communicate business risks at an account by gathering competitive intelligence on products, regulations, technologies, and business in general. Identify new product/technology needs for key customers. Utilize CRM for reporting customer-facing activities. Demonstrate clear product and technology expertise. Manage a large volume of customer communication: email and phone calls. Identify customers' needs to achieve satisfaction. Originate new customer relationships. Build sustainable relationships and trust with customer accounts through open and interactive communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Work with internal resources to fulfill customer requests. Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Monitor and analyze customer's usage of our product. Must be flexible with work schedule. Other duties as assigned by management. Travel as required - 10% anticipated. EDUCATION REQUIREMENTS Bachelor's Degree in Engineering or related field. 2 years' experience in similar role or customer facing sales role. Strong written and verbal communication skills QUALIFICATIONS/CHARACTERISTICS ERP systems/fundamentals knowledge and understanding. Experience with Salesforce.com or a CRM system Strong background in the use of Excel and other “Office” tools Manufacturing environment experience preferred. Must work and interact effectively and professionally with and for others throughout various levels of the organization. Ability to work in collaborative and independent work situations. Ability to work with minimal supervision. Maintains professional and technical knowledge through self-directed learning, collaboration with experts and by attending educational workshops. WORKING CONDITIONS Indoor production environment, duties performed indoors, adequate lighting and comfortable temperatures. Occasional exposure to moderate noise and machinery with mechanical moving parts. Availability 24/7 to respond as business situations require. PHYSICAL REQUIREMENTS Occasionally positions self to move an item Frequently move about the production floor and office area Frequently operates a computer, enters data into systems, verifies information, etc.
    $47k-83k yearly est. 30d ago
  • Customer Service - Inside Sales

    Wanco Inc. 4.0company rating

    Customer Service Representative Job 31 miles from Castle Rock

    Wanco Inc. is seeking Inside Sales in our Arvada, CO production facility. Duties include selling parts, processing documents, assisting with repair and warranty requests, telephone support, and overall customer service. Possesses knowledge of the product lines both current and historical, to serve customer issues and parts needs best. Determine the best method to resolve problems to ensure customer satisfaction. Answer customers' questions regarding parts, prices, and availability. Meet all sales objectives and handle all aspects of completing parts sales including paperwork. Respond to customers' inquiries or questions. Follow up, either verbally or in writing, to ensure customer satisfaction. Key Responsibilities: Understanding client needs and offer solutions and support. Presenting and delivering information to clients. Processing parts orders, warranty claims and repairs in a timely manner. Communicate the progress of parts orders and repairs with customers. Answering and following up with customers on various requests. Assisting the outside sales team with any requests. Maintaining a CRM database of prospective client information. Qualifications/ Skills: Comfortable talking to new people daily. Ability to work in a fast-paced environment. Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers. Persuasive and goal-oriented. Possesses an energetic, outgoing, and friendly demeanor. Self-motivated and self-directed. Able to multitask, prioritize, and manage time efficiently. Tenacity to handle rejection and continue on with a positive attitude when reaching the next potential client. Ability to work independently or as an active member of a team. Previous experience in an outbound call center or inside sales experience preferred. Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred. High school degree or equivalent. Physical Requirements: Mobility to work in a factory and warehouse setting, including using standard office equipment, including a computer. Comfortable working indirectly in a manufacturing facility and adhering to PPE requirements. Reporting: This position reports to the Managing Marketing Coordinator head and has no direct reports. Salary Range: $22 - $27, No Commission Benefits: Insurance (Medical, Dental, Life, 401k). Paid time off and holidays. Eligible to participate in Wanco's standard benefits package.
    $22-27 hourly 25d ago
  • Inside Sales Representative

    DSI Groups 4.0company rating

    Customer Service Representative Job 39 miles from Castle Rock

    Insurance Sales Specialist - (Remote & In-Person Opportunity) Take Control of Your Career Today We are looking for motivated, disciplined and goal-driven individuals to join our high-performing insurance sales team! Whether you're an experienced sales professional or looking for a rewarding career change, we provide everything you need to succeed-leads, training, mentorship, and an unmatched commission structure. Why Join Us? No Cold Calling - Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting. Flexible Schedule - Work remotely, in person, or a combination of both. You decide! Unlimited Earning Potential - Competitive compensation with the most attractive commission and bonus structure in the industry and residual income on renewals. Comprehensive Training - We provide the tools, scripts, and mentorship to help you close deals quickly as well as a supportive team environment with access to seasoned mentors. Career Growth - Advancement opportunities based on performance, not tenure. What You'll Do: Get Licensed!- Must have or be willing to obtain a life insurance license (we provide guidance and support to help you get licensed). Meet with Clients - Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions. Present Tailored Solutions - Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products. Close Sales & Earn Big - Guide clients through the application process and celebrate each win! Build Long-Term Relationships - Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention. Stay Informed - Stay up to date on industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information. What You Need to Succeed: ✔ Strong communication and persuasive sales skills ✔ Self-motivated and goal-oriented mindset ✔ Ability to work independently and manage your own schedule ✔ No experience required - we'll help you get licensed if you're not already! ✔ Valid driver's license & reliable transportation (for in-person meetings) Compensation & Perks: 💰 High commission structure with monthly bonuses 💰 Residual income paid annually on policy renewals 📚 Comprehensive training and continuous professional development. 🚀 Fast-track promotion opportunities
    $37k-54k yearly est. 6d ago
  • Inside Sales Representative

    General Shale 4.1company rating

    Customer Service Representative Job 26 miles from Castle Rock

    General Shale, Inc., the nation's leading brick and masonry materials manufacturer, is seeking an Inside Sales Representative for our Denver, CO location. The successful candidate must acquire an in-depth knowledge of General Shale products and interact professionally with customers in a fast-paced sales environment. Responsibilities will include: Inside sales Invoicing Answering the phone Data entry in SAP computer system Cash sales Job Requirements: 2-5 years customer service experience; inside sales experience Must be a self-starter who possesses excellent PC skills; knowledge of SAP a plus Strong communication skills, including both written and verbal communications We offer competitive compensation as well as a comprehensive benefits package. ********************
    $36k-46k yearly est. 21d ago
  • Collections Representative

    Lasalle Network 3.9company rating

    Customer Service Representative Job 26 miles from Castle Rock

    LaSalle Network has partnered with an online financial services company, assisting consumers and small businesses. Their team is looking for a Collections Representative. Their headquarters are in Chicago, IL. However, they do offer this role to be remote. Collections Representative Responsibilities: Manage inbound/outbound calls, approximately 90 calls a day Assisting customers regarding overdue payments and loans Helping identify solutions to help customers make consistent payments Focus on key metrics like conversion rates, dollars collected/hour, and contacts/hour. Collections Representative Requirements: Must have experience in collections, at least 1-2 years Must have reliable internet, with an internet speed of 25+ Mbps Must be comfortable in a fast-paced environment Must be comfortable with multi-tasking If you are interested in this position and qualify based on the previously mentioned requirements, please apply today! Thank you, Emily Ali Recruiter LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
    $31k-36k yearly est. 5d ago
  • Expert Consultant, Customer Insights

    BCG Digital Ventures 3.5company rating

    Customer Service Representative Job 26 miles from Castle Rock

    Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: * Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. * Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. * Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. * Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring * 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) * Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus * Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: * Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) * Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) * Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm * Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) * Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization * Mastery of statistical analysis concepts and techniques * Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus * Previous consulting experience, including slide writing and analytics * Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise. CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (~30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 (USD) in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested retirement contributions made annually, whether you contribute or not * Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. * To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
    $190k yearly 60d+ ago
  • Expert Consultant, Customer Insights

    The Boston Consulting Group 4.8company rating

    Customer Service Representative Job 26 miles from Castle Rock

    Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: * Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. * Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. * Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. * Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring * 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) * Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus * Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: * Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) * Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) * Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm * Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) * Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization * Mastery of statistical analysis concepts and techniques * Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus * Previous consulting experience, including slide writing and analytics * Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise. CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 (USD) in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested retirement contributions made annually, whether you contribute or not * Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. * To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
    $190k yearly 20d ago
  • Customer Service Advisor

    Cobblestone Auto Spa

    Customer Service Representative Job In Castle Rock, CO

    Express Sales Team Member Who are we? Cobblestone is Arizona's and Colorado's premier car care destination, offering multiple different services including car washing (full service and express), oil changes, detailing, and more. With 41 Arizona and 35 Colorado locations, Cobblestone has been providing top-tier quality for more than 25 years. The company prides itself on providing unparalleled service, products and customer experience, all at competitive prices and a quick, efficient pace. Cobblestone is dedicated to supporting local communities, non-profit organizations, and local businesses, such as Phoenix Children's Hospital, Children's Hospital of Colorado, first responders, law enforcement, veteran's organizations, teachers and more. Cobblestone annually donates approx. $300,000 to over 125 charitable organizations. What will you get to do? * Vibrantly welcome our customers to our business. * Educate customers on various levels of washes available and what they accomplish * Makes customers aware of current promotions and incentives to do business with us. * Advise our customers of Fast-pass unlimited membership benefits * Assist with customer payments and other inquiries * Collaborate as a team to ensure our sites are operating at maximum efficiency while maintain image standards * Perform additional duties as assigned by Management. * Have fun and make money!! What will you bring? * Previous experience in customer service / sales. * A positive, energetic and contagious personality with the desire to work in a team centered environment. * Must be ok working outside in Arizona's 2 different seasons. * Flexibility to take training and coaching on the fly and apply to work specific scenarios * Ability to effectively communicate and follow directions. * Willingness to follow company dress code and operational guidelines. * Awareness!! We have a lot of heavy machinery at our locations and SAFETY is our #1 priority What do we offer? * Pay is rewarding. * Competitive hourly rate with weekly pay. * Membership commissions * Residual commission * Additional pay incentives for Top Performers. * Medical, dental and vision. (Based on full/part-time status). * Opportunity for advancement. We LOVE to promote our Top Performing Employees! * Free car washes and other vehicle service discounts We use E-Verify to check employment eligibility: ******************************************************************************************* and *********************************************************************************************** Cobblestone Auto Spa / Car Wash is an Equal Employment Opportunity (EEO) employer. It is the policy of the Firm to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status.
    $29k-36k yearly est. 11d ago
  • Customer Experience Retention Specialist

    Monday.com 3.9company rating

    Customer Service Representative Job 26 miles from Castle Rock

    Be Part of Something Transformative Are you ready to make a lasting impact on customer relationships? As a CX Retention Specialist, you'll be part of a newly-formed global team that's at the pinnacle of CX's 2025 vision. This is your chance to combine proactive engagement, data-driven insights, and personalized strategies to help customers thrive while contributing to one of our most critical initiatives. What You'll Do * Drive Retention Initiatives: Actively engage with customers to help them achieve their goals and maximize the value they derive from monday.com. * Leverage Insights: Use machine learning models, predictive analytics, and customer data to identify trends, opportunities, and risks that impact retention. * Deliver Personalized Solutions: Design and execute custom training sessions, webinars, office hours, and demos tailored to customer needs. * Collaborate Across Teams: Work closely with Customer Success Managers, Sales, and Product teams to align on strategies, share insights, and ensure a seamless customer journey. * Be a Creative Problem Solver: Tackle challenges with innovative thinking and empathy, crafting long-term solutions that enhance customer success. What We're Looking For * 2+ years of experience in a B2B customer success, retention, or account management role (preferred experience with SMB and mid-market customers). * Strong ability to manage multiple accounts at various stages of the customer lifecycle. * Comfort with using CRM tools and a data-driven approach to decision-making. * Fluency in English is a must, with excellent communication skills (written and verbal) to connect with a global customer base. * Creative mindset with proven problem-solving abilities in dynamic environments. * Passion for continuous improvement and driving results in a fast-paced environment. Why Join Us? This is an exciting opportunity to help build and shape a new global team at in CX at monday.com. You'll be part of a forward-thinking group that's redefining how we approach customer engagement, driving innovation, and contributing directly to our 2025 vision. Together, we'll set a new standard for excellence. For Denver based hires only: Compensation Range: $73,000-$85,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of Denver may differ based on the cost of labor and such additional factors for such other locations Please note that this role is on a hybrid model. Visa sponsorship for this role is currently not available. monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
    $27k-33k yearly est. 32d ago
  • Call Center Representative

    360 It Professionals 3.6company rating

    Customer Service Representative Job 26 miles from Castle Rock

    360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US. Job Description Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgement. Qualifications Minimum of 1 year of experience in a call center Strong phone and verbal communication skills along with active listening skills Familiarity with CRM Systems Experience using IVR/ACD (Five9, Cisco, etc) Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-37k yearly est. 60d+ ago
  • Call Center Representative

    Cellular Sales 4.5company rating

    Customer Service Representative Job 39 miles from Castle Rock

    Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/ObjectiveProvide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory ResponsibilityThis position has no supervisory responsibilities. Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of WorkThis is a full-time position. TravelNo travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials * Positive attitude * High school diploma or equivalent; college degree preferred * Minimum two years of related work experience * Effective communication skills * Interest and understanding of technology products and services * Business ownership mentality Compensation * The highest in the wireless industry
    $29k-35k yearly est. 52d ago
  • Call Center

    Ameritech Windows

    Customer Service Representative Job 10 miles from Castle Rock

    Are you tired of just getting a pizza party for a job well done? Do you love talking on the phone? Do you thrive working as a team? If you found yourself answering "yes!" to the questions above, we might be the place you're looking for! Ameritech Windows is the FASTEST GROWING home remodeler in Colorado! We have been in business since 1994 and have an A+ rating with the Better Business Bureau. We are proud to be #1 in our industry as well as a LOCAL COLORADO COMPANY!! We are in need of confident, charismatic, and energetic individuals to join our fast-growing team. We are an unique company that not only has a collaborative, exciting work environment, but also high quality products that our community loves. How many companies can ACTUALLY say that?? This is not a customer service based job. BENEFITS of joining our team: Uncapped compensation plan (no more pizza - enjoy EXTRA MONEY on top pf hourly) Personal and professional development Tremendous opportunities for advancement Continuously-growing company with a fun and positive work environment Flexible hours COMPENSATION: $18 Base hourly pay PLUS 3 different bonus opportunities Automatic review at 30 days Our team on average earns $22-35/hr with bonus Top performers easily earn $35-50/hr with bonus Uncapped potential earnings Quick hourly advancement SCHEDULE: Full time hours available for the right candidate Part Time: Monday-Sunday (Minimum of 15 hours per week) Flexible hours JOB REQUIREMENTS: Go getter, positive attitude Charismatic and energetic Money motivated ******APPLY TODAY****** We encourage candidates to apply who want to explore a career in a different industry. PARALLEL OPPORTUNITITES AVAILABLE WITH OTHER POSITIONS Job Types: Full-time, Part-time Salary: $18.00 - $50.00 per hour Benefits: Flexible schedule Health Insurance Paid training Experience level: No experience needed Supplemental pay types: Bonus opportunities Commission pay Work setting: In-person Work Location: 80229
    $28k-39k yearly est. 60d+ ago

Learn More About Customer Service Representative Jobs

How much does a Customer Service Representative earn in Castle Rock, CO?

The average customer service representative in Castle Rock, CO earns between $25,000 and $42,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average Customer Service Representative Salary In Castle Rock, CO

$33,000

What are the biggest employers of Customer Service Representatives in Castle Rock, CO?

The biggest employers of Customer Service Representatives in Castle Rock, CO are:
  1. K&G Petroleum
  2. Domino's Pizza
  3. Domino's Franchise
  4. U-Haul
  5. Planet Fitness
  6. Tonys Meats
Job type you want
Full Time
Part Time
Internship
Temporary