Customer Service Advisor
Customer Service Representative Job In Colorado Springs, CO
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing.
Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.
Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
For new hires starting in February, March or April we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.
We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix, San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 9:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.
As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.
What you'll do:
Facilitate the member experience by answering phone calls, emails, and other requests from members.
Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.
Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
Maintain required Property & Casualty (P&C) licenses and state registrations.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or GED equivalent
Currently active Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed
1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience
Ability to prioritize and multi-task, including navigating through multiple business applications
What sets you apart:
US military experience through military service or a military spouse/domestic partner
Prior experience in a fast-paced contact center environment
Compensation range: The hiring range for this position is: $46,370 - $50,300.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Client Service Representative I
Customer Service Representative Job In Colorado Springs, CO
US-CO-Colorado Springs Type: Full-Time # of Openings: 1 CO - ColoradoSprin-Broadcom-MS About the Role
Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.
Your Impact
Daily Responsibilities: Responsible for receiving incoming shipments and compare items to work orders. Count items to ensure the correct number of packages has been received. Assist in physically moving incoming shipments and allocate appropriate space within warehouse. Ascertain all incoming and outgoing shipments are properly labeled and any correlating documents are available for each shipment. Arrange for carrier pick for same day shipments. On a timely basis review and responds to management and client requests via emails, phone calls, text messages, and verbal. Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. Ability to multitask and prioritize to meet deadlines. Good customer service and communication skills; ability to work with minimal supervision. Ability to work overtime as needed. Ability to lift to 50 lbs. Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. . High school diploma or equivalent required, no previous experience required. Basic computer skills/technical knowledge. Customer service experience preferred.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - 23.37 hourly.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ******************************************
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon.
#CUSA
Posting Tags
#PM19 #LI-FL1
PI67e4f52c5741-26***********5
Service Advisor
Customer Service Representative Job In Colorado Springs, CO
Do you have superior customer service skills and a great work ethic that you want to contribute to an established and continually growing office? EA Buck Financial Services in Colorado Springs, CO is looking for a strong, detail-oriented Service Advisor to assist with various industry specific tasks to help ensure the office runs efficiently. Our formula for success is to put our customers first. If you're looking for the tools, resources, and freedom to build a great future, please contact us today!
The Service Advisor is responsible for three areas of focus which include 1) managing a personal client base as a private wealth manager providing an EPIC planning experience with the use of all three areas of EPIC products which include the BFS models and approved FIA and Life products via EPIC planning which is supported by numerous software programs and planning tools while maintaining a focus on reaching annual sales goals; 2) processing new business applications for this base of clients and for up to 4 financial advisers and; 3) acting as a client coordinator for your personal client base and the financial advisers assigned to you.
Minimum Requirements:
Bachelor's degree preferred
Previous client interaction in an office environment
5+ years of Financial Industry Experience Preferred
CFP Preferred
Life & Health paired with either a Series 65 or Series 7 & 66 combination
This position requires that you possess the following skills:
Analytical
Self-Motivated
Self-Directed
Strong Interpersonal Communication Skills
Highly Organizational
Advanced Computer Skills
Responsibilities
Private Wealth Manager:
Licenses - Maintain in good standing all required licenses to act as a PWM at E.A. Buck.
Rules - Abide by all required rules/regs of the contracted carrier, RIA, and B/D and regulators.
E&O - Maintain active E&O insurance.
Fiduciary - Act as a fiduciary for all fee-based clients.
Attendance - Attend and participate in all scheduled meetings as requested by management, maintain appointment availability as agreed upon for your office/region. Attend Workshops in your market.
EPIC Planning - Learn and stay abreast of best practices pertaining to EPIC Planning.
EPIC Products - Learn and stay abreast of all products and investments that are core to the EPIC process.
Communication - Aim to return all client emails and calls and internal communication within 2 hours or by EOD.
Tools - Master and use Nitrogen, Retirement Analyzer, Salesforce, and other software as needed to provide an Epic client planning experience.
Tax - Learn to use the EAB tax projection effectively and efficiently for Discovery and review meetings.
Client Meetings - Thoroughly prepare for all client meetings in advance and provide and EPIC planning experience.
Documentation - Document all client communication in SF which includes detailed meeting notes, phone calls, and emails within the same day of the communication.
Goals - Set annual, quarterly, and monthly sales goals and maintain focus on reaching your goals.
Service - WOW the clients, they should feel fortunate to have you and EAB as their planner and planning firm.
Education - Read/listen to at least 4 financial, educational, motivational books annually. Attend co-adviser client meetings regularly.
New Business Processor:
Check and collect incoming requests from the in-tray and the new business tray.
Review Life, Annuity & Security new business applications and servicing requests which include supporting documentation for completeness.
Enter and update new business information into the internal tracking system.
Application preparation and new business processing for your assigned advisors.
Scan & upload documents into client files in Citrix.
Assist Advisors with application preparation and new business processing.
Submit documents in their entirety to the Broker/Dealer for review and approval.
Submit vendor documents to the vendor for review and approval.
Ensure all Broker/Dealer and vendor outstanding requirements are satisfied.
Confirm source of funds are received.
Process urgent client servicing items, ex. Withdrawal requests, rebalancing/ reallocation instructions, account closure, etc.
Salesforce tracking daily on pending new business.
All new business applications accompanied by a check must be processed within 24 hours, check must be placed in the safe.
Client Coordinator:
Participate in daily check-in meetings, HIVE meetings, and WIG meetings.
Aim to return all client calls and e-mails within 2 hours.
Enter and update client and business information into our CRM.
Prepare client review summaries (“recaps”) for upcoming meetings and transfer to Advisor two weeks before their scheduled appointment. Recaps to be prepped based on Advisor planning level (Basic vs Full)
Check in with Advisors daily
Call unbooked clients, with a minimum target of 80% of clients tied to a booked appointment.
Call unbooked members, with a minimum target of 75% of members with their next appointment booked.
Call unbooked DISCOs, with a minimum target of 70% of DISCOs with their next appointment booked.
Assist Advisors with account servicing forms.
Record notes from every Registered Representatives and client conversation in Salesforce.
Act as back up to other administrative staff during lunch hour, vacation, sick days and transition periods.
Salary:
$70K-$80K
Monthly commission (uncapped)
Benefits:
401k with automatic 3% contribution from company
Pre-paid insurance (health, vision, dental, pharmaceutical)
Paid holidays
PTO
Hours:
Monday-Friday, 8am-5pm (in-office)
Presented by Advisor Employee Services Thank you for your interest in the Service Advisor role. Advisor Employee Services, a consulting firm located in Lenexa, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided ************************** We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!
Inside Sales Representative
Customer Service Representative Job In Colorado Springs, CO
Insurance Sales Specialist - (Remote & In-Person Opportunity)
Take Control of Your Career Today
We are looking for motivated, disciplined and goal-driven individuals to join our high-performing insurance sales team! Whether you're an experienced sales professional or looking for a rewarding career change, we provide everything you need to succeed-leads, training, mentorship, and an unmatched commission structure.
Why Join Us?
No Cold Calling - Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting.
Flexible Schedule - Work remotely, in person, or a combination of both. You decide!
Unlimited Earning Potential - Competitive compensation with the most attractive commission and bonus structure in the industry and residual income on renewals.
Comprehensive Training - We provide the tools, scripts, and mentorship to help you close deals quickly as well as a supportive team environment with access to seasoned mentors.
Career Growth - Advancement opportunities based on performance, not tenure.
What You'll Do:
Get Licensed!- Must have or be willing to obtain a life insurance license (we provide guidance and support to help you get licensed).
Meet with Clients - Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions.
Present Tailored Solutions - Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products.
Close Sales & Earn Big - Guide clients through the application process and celebrate each win!
Build Long-Term Relationships - Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention.
Stay Informed - Stay up to date on industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information.
What You Need to Succeed:
✔ Strong communication and persuasive sales skills
✔ Self-motivated and goal-oriented mindset
✔ Ability to work independently and manage your own schedule
✔ No experience required - we'll help you get licensed if you're not already!
✔ Valid driver's license & reliable transportation (for in-person meetings)
Compensation & Perks:
💰 High commission structure with monthly bonuses
💰 Residual income paid annually on policy renewals
📚 Comprehensive training and continuous professional development.
🚀 Fast-track promotion opportunities
Transit Customer Service Representative - Full-Time
Customer Service Representative Job In Pueblo, CO
DESCRIPTIVE STATEMENT:
The Transit Customer Service Representative - Full-Time is a non-exempt position under the general supervision of the Transit Operations Supervisor. The Transit Customer Service Representative ensures quality customer service and promotes a high degree of customer satisfaction related to Transit issues. Sells fare instruments and maintains a balanced daily cash drawer. Provides service instructions to Bus Operators. Serves as administrative support in a clerical capacity. Performs multiple tasks and duties as assigned.
This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position.
DUTIES & RESPONSIBILITIES:
ESSENTIAL FUNCTIONS:
Respond to inquiries from citizens and employees pertaining to general bus operation and update customers with information as needed
Prepare daily cash flow sheet, count, and deposit previous day's revenue
Prepare and assign survey trip sheets to operators
Prepare operator's daily schedules in accordance with contractual and regulatory restrictions
Collect survey and statistical data related to transit operations and input information into a computer database
Prepare transfers to be used on each route, count daily transfer usage per route and record figures on sheets
Type, file, and store various correspondence (memos, faxes, letters, etc.) as requested
Provide accurate information to citizens on bus routes, times, and transfers
Sell fare instruments and maintain a balanced daily cash drawer
Prepare bus line-up when required
Prepare daily payroll for operators (time sheet inputting and tracking)
Forward customer complaints/concerns to Manager
Maintain inventory of transit transfers, route maps and Citi-Lift brochures
Operates a land mobile radio station and telephone to receive, evaluate and transmit information to appropriate personnel
Contact the police and/or fire services on an as needed basis
Record and report road calls, buses malfunctions, service disruptions, employee attendance and forward information to the appropriate personnel
Perform other duties as assigned
Must be able to prioritize assigned duties and meet deadlines. Knowledge of Americans with Disabilities Act (ADA) regulations
PHYSICAL REQUIREMENTS:
The physical standards an employee must meet in order to perform the essential job duties with or without a reasonable accommodation include, but are not limited to:
Must have ability to lift and move files and supplies weighing up to 30 pounds. Work is sedentary and done in a seated position, but requires frequent moving about, standing, bending, kneeling, reaching, or stooping to perform filing. Position requires the ability to input large amounts of data using repetitive motion on a frequent and prolonged basis. The incumbent must be able to hear all communication from customers and employees by telephone or in person, and use vision to work with written documents, forms, and to respond to employees and customers.
KNOWLEDGE, SKILLS & ABILITIES:
The Transit Customer Service Representative - Full-Time shall possess the following knowledge, skills, and abilities:
Ability to interface in a friendly manner with all types of customers and co-workers is required.
Ability to meet deadlines
Skills in organizational processes and good decision-making
Knowledge and skills in oral and written communication
Knowledge of company policies and procedures, city street locations, bus routes, times, and stops and ten codes
MINIMUM QUALIFICATIONS:
In addition to the knowledge, skills, and abilities listed above the position requires:
High School diploma or GED
Cash-handling, typing, and computer experience
At least one year's experience in customer service or dispatch operations
General working knowledge of radio communication systems and proficiency in Excel is preferred
A valid driver's license at the time of application, and a valid Colorado driver's license within 30 days of employment
License restrictions that may hinder your ability to drive on City business, such as an interlock, will be cause for disqualification
During the course of employment, a valid license must be maintained, and the employee must notify the City immediately upon changes to the status of their license
SPECIAL CONDITIONS OF EMPLOYMENT:
All required licenses and certifications must be maintained throughout the term of employment. Failure to obtain or maintain licenses and certifications may result in demotion or termination.
Due to Federal and State Criminal Justice System access requirements, classifications that access and maintain criminal justice information may also be requires, as a condition of employment, to not have been convicted of and/or have pending charges of a felony or misdemeanor crime that would deny or otherwise restrict access to criminal justice information. This requirement applies to all existing City employees as well as external candidates seeking to fill positions that meet the given criteria.
BENEFITS:
The City of Pueblo offers a very rich benefits packet! Click on the “Benefits” hyperlink at the top of this (online) job posting to view a summary of the benefits associated with this position. For a more comprehensive view on the lush benefits offered by the City, please go to ***********************
Customer Care Specialist
Customer Service Representative Job In Colorado Springs, CO
div class="col col-xs-7 description" id="job-description"
pstrong Customer Care Specialist /strongbr/Onsite - Colorado Springs, CObr/ br/Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist for our Colorado Springs, CO office. Your primary responsibility will be helping patients heal using TMS treatment. br/strong br/Trigger Warning: /strong Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. br/ br/strong Benefits /strong/pullip Accelerated healthcare career growth - rapid advancement opportunities /p/lilip Insurance benefits (Medical, Dental, Vision) and 401K /p/lilip20 days off annually (10 PTO days and 10 Holidays) /p/lilip Employee access to Serenity's treatment options /p/li/ulpstrong Responsibilities /strong/pullip Be the face of Serenity Healthcare /p/lilip One-on-one coaching and commitment to patients during treatment /p/lilip Graduate Serenity's paid TMS training program /p/lilip Own outcomes of patient treatment /p/li/ulpstrong Qualifications /strong/pullip High School Diploma/ GED. /p/lilip Strong customer service mindset. /p/lilip Three years' work experience in customer service required /p/lilip Excellent verbal and written communication, and basic math skills. /p/lilip Well-versed in de-escalation skills and ability to connect with individuals. /p/li/ulpstrong About /strongbr/Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare. br/ br/strong Learn More About Us /strong/pullipa href="************************************************** target="_blank"About Serenity Healthcare/a /p/lilipa href="************************************************** target="_blank"Serenity's Provided Services/a /p/lilipa href="****************************************************** target="_blank"Meet our Patients/a /p/li/ulp/ppspan style="font-size:11pt;"span style="background:#FFFFFF;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"span style="font-size:10pt;"span style="background:#FFFFFF;"span style="font-family:Arial, sans-serif;"span style="color:#333333;"In accordance with Colorado's Equal Pay for Equal Work Act this position pays $25 hourly. /span/span/span/span/span/span/span/span/p /div
Customer Service Coordinator
Customer Service Representative Job In Colorado Springs, CO
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.
Determines and develops approaches to administrative customer service assignments
Responsible for customer service tasks which require planning and judgment
Solves a broad range of customer service problems varying in scope and complexity
Job Qualifications
May require some higher education or specialized training/certification, or equivalent combination of education and experience.
Typically minimum of 3 years relevant experience for entry to this level.
Requires complete understanding of general and technical aspects of job.
Job Function Customer Service
Shift:
Day Job
Schedule:
Full Time (F)
Travel Required:
None
Duration (Temp Positions Only):
Not Applicable
Colorado Pay Range: $33,510 - $55,850
US Employees may be eligible for the following benefits:
• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)
___________________________________________________________________________________
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Candidates can be considered to work from the following locations:
Americas : United States : Colorado : Colorado Springs
Job ID : 39597
Customer Engagement Rep
Customer Service Representative Job In Colorado Springs, CO
Customer Engagement Rep - Paid Internship for Students & Recent Graduates
Are you a college student or recent graduate eager to gain hands-on experience in customer engagement? We are looking for enthusiastic and driven individuals to join our team as Customer Engagement Rep in a paid internship role. This opportunity allows you to develop professional skills, enhance your resume, and gain real-world experience in a dynamic, customer-focused environment.
About the Role:
As a Customer Engagement Rep, you will represent our nonprofit clients, interact with the local community, and support initiatives that drive awareness and fundraising efforts. Your primary focus will be providing exceptional customer service, building meaningful relationships, and identifying new opportunities to support our clients' missions.
Responsibilities:
Engage with customers to deliver excellent service and support
Communicate our clients' brand messages effectively
Assist with inquiries, resolve issues, and foster connections
Participate in hands-on training to develop communication and sales skills
Collaborate with team members to achieve customer service goals
Gain real-world experience in customer relations and business operations
Qualifications:
Authorized to work in the U.S.
Strong communication and interpersonal skills
A customer-first mindset with a positive attitude
Adaptability and problem-solving skills in a fast-paced environment
Willingness to learn and grow professionally
Flexible availability, including local travel if needed
This paid internship is a great opportunity for students and recent graduates to kickstart their careers with valuable customer engagement experience. Apply today and take the next step in your professional journey!
Customer Service Agent - Colorado Springs
Customer Service Representative Job In Colorado Springs, CO
The Customer Service Representative is responsible for professionally answering calls and ensuring that customers receive accurate information politely and promptly. This position responds to requests, resolves customer issues, and forwards clearly documented information to appropriate staff when further action is required. This position involves retrieving computer generated data to answer questions and updating computer records. This position requires excellent diction, grammar, voice quality, articulation, proficiency with computers and customer service skills.
Essential Job Requirements
Responds to incoming calls from customers, staff, and other individuals
Provides friendly and helpful information to callers and other stakeholders
Navigates quickly through multiple computer screens to provide correct information to customers within acceptable service timeframe
Is accountable for accurate and timely documentation of customer contact in the automated system
Ensures the confidentiality of all information contained in the State's computer systems
Practices active listening skills to determine the nature of customer inquiries
Provides current information to the public
Regular and timely attendance
Other duties as assigned
Required Education
High School diploma or GED
Required Experience
1-2 years contact center experience is preferred
Computer experience and typing proficiency required
YoungWilliams offers a benefit package for our full time, regular employees. Our benefit package includes medical, dental, vision, life insurance, and disability coverages. We also offer a 401k program with an employer match. Paid time off programs, along with paid holidays, are also available.
Customer Service
Customer Service Representative Job In Colorado Springs, CO
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our customer service team to discover a professionally and financially rewarding career in an exciting, fast-paced, and growing government-contracting industry!
We are hiring Tier 1 Call Center Representatives to work at a site in Colorado Springs, CO location. Must be available to work between a shift during the hours of operation which are 2:30am to 7:30pm MST (7) days per week, 365 days per year. Shift schedules are 2:30am to 11am and 11am to 7:30pm including weekends and holidays. Please note, this position is an on-site position.
Call Center Representatives will be able to confer with customers by telephone to provide information and conduct research to resolve questions. They will verify that appropriate responses were provided to resolve customer inquiries and keep detailed records of customer interactions. Representatives will be able to use Customer Relationship Management (CRM) software as well as research extensive commercial and government databases.
Work Authorization/Security Clearance
* Must be a US Citizen and be able to obtain a public trust security clearance. Must be able to pass a federal background check.
The successful applicant will have:
* Proven knowledge and experience in the principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
* Must have knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear documentation of calls.
* Call Center Reps will be adept at active listening, effective speaking skills to convey information effectively, be service oriented actively seeking ways to help and resolve problems.
* Must excel at reading comprehension understanding written work in work related documents.
* Must employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
SII is an equal opportunity employer, offering competitive pay and performance-based incentives, including 10 paid holidays per year.
Customer Service
Customer Service Representative Job In Colorado Springs, CO
We're Hiring! Join Our Dino Crew!
We're on the hunt for an Operations Staff Member to keep the good times rolling at Lost Island Adventure Park!
What You'll Be Doing:
✅ Checking in guests with a friendly vibe
✅ Checking waivers for each customer
✅ Answering guest questions
✅ Keeping the place clean and tidy
✅ Helping guests have a ROAR-some time!
What We're Looking For:
Friendly and reliable
Quick on your feet and good under pressure
Great communicator and problem solver
Available for flexible shifts
If you're ready to work in a fun, fast-paced environment surrounded by dinosaurs and happy guests, apply today!
Custom Cabinet Sales Rep.
Customer Service Representative Job In Colorado Springs, CO
Kitchen Refresh is seeking a custom cabinet sales professional franchisee. The franchisee owner-operator would be responsible for a territory in the Indianapolis area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
IT Application Services Representative (ITAPPT) Closing 4/1/2025
Customer Service Representative Job In Pueblo, CO
Job Details 900-Pueblo Tech Center - Pueblo, CO Full Time $30,000.00 - $35,000.00 Salary/year Description
Title: Application Services Representative
Employee Group & Grade: Support/Non-Exempt
Reports To: Director of Application Services
Starting Salary Scale: $30,000 - $35,000
Calendar Year: 220 days
Date Written/Revised: March 2025
*All applications must be complete to be reviewed*
Why Work at GOAL High School?
Great Mission and Great Culture.
Recognized as an Award-winning High School that serves at-risk students throughout Colorado.
Recognized as 1 of 3 schools worldwide to receive the distinction of “Biggest Impact School” in technology from Microsoft.
Our staff can plan vacations with one 14-day break, two 1-week breaks, and additional weeks off in the summer.
Competitive starting salary based on years of experience and qualifications.
Potential to earn Pay-for-Performance incentives as a member of the GOAL Team.
Competitive Benefits include an emphasis on Wellness in the workplace.
The ability to continue contributing to the Colorado Public Schools Retirement System PERA.
PERA 401K or Roth 401K with a 5% Match after one year
Medical, dental, vision, basic life insurance and AD&D plans.
Health Savings Accounts (HSA).
Voluntary life insurance for employees and dependents.
Short-and Long-Term Disability Insurance.
Optional additional insurance that includes accident, critical illness, and hospital plans.
Employee Assistance Program.
The school provides a laptop, cell phone and additional equipment as needed.
Robust Professional Development and opportunity to work with passionate, mission-driven colleagues who are invested in your personal and professional growth.
GOAL High School is a qualifying employer for the Public Service Loan Forgiveness Program (PSLF).
Purpose of Job:
The Application Services Representative is responsible for the Customer Service, Documentation, and Training for all custom applications and integrations built and managed by the developers utilizing the assistance and expertise provided by the Application Services team and will also provide direct support to the development process by performing administrative duties to include notes and meeting minutes keeping, agenda creation, and the digitization of developer notes and diagrams.
Essential Duties/ Major Accountabilities:
Show Up: Be ACCOUNTABLE for our students, ourselves, and our team.
Connect: Develop and maintain TRANSPARENT and HONEST relationships with our students and team
Succeed: Become a STRONG unified team providing students an INNOVATIVE environment to become productive members of society
Essential Duties and Responsibilities:
Monitor the Application Services helpdesk and provide organization and management to ensure all tickets are correctly organized and handled efficiently.
Provide Tier 1 helpdesk support with respect to custom applications, integrations, trainings, and basic configurations managed by the Application Services team.
Partner with the IT Compliance Generalist to document, store, and manage the solutions to helpdesk issues to ensure continuity and consistency and to provide excellent customer service and quick response times.
Provide Direct Tier 1 support and training to staff through established communication
methods to include Teams, phone, and face-to-face.
Work directly with the developers, the IT Compliance Generalist, and the digital media
team to create the appropriate staff training needed for each custom application either through digital documentation, video walkthroughs, or live training.
Provide new-hire support through process management, oversite, and verification by
ensuring all Application Services new-hire tasks are completed by the team prior to the start of new hire class.
Empower the continual development of applications to support student success by providing interception of staff queries and administrative management of support processes in order to keep our developers on task.
Attending operational and academic meetings, representing the Application Services team and providing needed vital support and quarterbacking queries to the developers and other members of the team.
Attend all developer meetings including system design, UI design, and developer.
standups while providing detailed notes and transforming whiteboard scribbles into presentable and polished documentation.
Assists the Director of Application services with daily administrative tasks, including note-taking communication initiation, and information gathering.
Gather and organize information related to projects, tasks, and issues, and present it to the Director of Application Services for analysis and decision-making.
Collaborate with other team members to ensure the timely completion of tasks and
projects.
Additional Duties and Responsibilities:
Ability to treat sensitive and confidential matters with discretion.
Any additional reporting required by the Chief Information Officer or Director of Application Services
10% travel required.
Other duties as assigned.
Accountability Standards for all GOAL Academy High School Staff:
Love for children and ability to work enthusiastically on their behalf.
Actively and enthusiastically recruit new students through community partnerships and community events.
Excellent interpersonal, organizational, time-management, verbal, and written communication skills
Knowledgeable and comfortable working with technology
Able to competently and persistently apply problem solving skills towards technology issues.
Proven ability to serve on teams and participate in a collaborative decision-making process.
Strong work ethic to achieve both school and personal goals.
Ability to maintain a high level of confidentiality.
Willingness to travel regionally.
Ethical, honest, and good-humored
Minimum Required Knowledge, Skills and Abilities:
Must reside in Colorado
Must possess a valid Driver's License
Education:
Possess a high school diploma or its equivalent (e.g., the GED), required.
Associate degree in a business-related discipline or completing at least two years (48 credit hours) of study at an institution of higher education, or work keys, preferred.
Experience:
One year of office and/or administrative duties required.
Previous experience in an educational environment preferred.
Understanding or knowledge of GOAL's Attendance Tracker and Insight, a plus.
Or other background demonstrating application of the following knowledge, skills, and abilities:
Excellent verbal and written communication skills.
Excellent computer skills in a Microsoft environment.
Excellent organizational skills and attention to detail.
Ability to multi-task.
Ability to conduct virtual training.
Physical Requirements of this position include:
Seldom
Cold-50 F or less/Heat- 90 F or more/Gases-Fumes/ Heights/Climbing/ Crawling-Kneeling/ Bending/ Walking on Uneven Surfaces/Chemical-Solvents/ Travel-National or International
Over 30 Pounds: Lifting-Lowering-Reaching Over Shoulders-Reaching Forward-Pushing-Pulling-Carrying
Occasional
Noise/Working Alone/ Local Travel/ Visual Acuity-Far/ Color Discrimination
Over 20 Pounds: Lifting-Lowering-Reaching Over Shoulders-Reaching Forward-Pushing-Pulling-Carrying
Frequent
Driving/ Work with Others/ Visual Acuity-Near/ Hearing/ Speech/ Manual Dexterity/ Eye-Hand Coordination/ Computer/ Mouse/ Copier/ Scanner/ Printer/ Telephone
Under 20 Pounds: Lifting-Lowering-Reaching Over Shoulders-Reaching Forward-Pushing-Pulling-Carrying
Colorado Public High Schools are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We welcome applications from qualified foreign teachers and are dedicated to fostering an inclusive and diverse educational environment. All hiring decisions are based on qualifications, merit, and the needs of the school district. Please note that we are unable to provide visa sponsorship for this position.
In compliance with federal and state laws, including the Civil Rights Act of 1964 and the Immigration and Nationality Act, we ensure that all employment practices are conducted without discrimination based on citizenship or immigration status. However, as a recipient of federal funding, we must adhere to specific regulations regarding the employment of foreign nationals.
Please sign and date below stating that you have reviewed and agree to the above job descriptions for your new position.
Call Center Representative
Customer Service Representative Job In Colorado Springs, CO
Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.
JOB DESCRIPTION
Summary/ObjectiveProvide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character
Competencies
Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of WorkThis is a full-time position.
TravelNo travel is expected for this position.
Required Education and Experience
High School diploma or GED
Preferred Education and Experience
Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key)
Essentials
* Positive attitude
* High school diploma or equivalent; college degree preferred
* Minimum two years of related work experience
* Effective communication skills
* Interest and understanding of technology products and services
* Business ownership mentality
Compensation
* The highest in the wireless industry
Entry Level Customer Service
Customer Service Representative Job In Colorado Springs, CO
Price Solutions is a forward-thinking consulting firm in the Denver area, partnering with top national brands to deliver innovative sales strategies and ideas. Our mission is to assist businesses in establishing and upholding a powerful brand identity, fostering solid customer relationships, and facilitating market expansion.
Currently, we are seeking an entrepreneurial individual to join our team. This person will be responsible for training and mentoring others, acting as the liaison between client and consumer, and ensuring revenue growth for our clients. Given that this is an entry-level position, you will receive comprehensive cross-training in all departments to ensure your success in this role.
Company Perks:
Positive and inclusive work environment
Company funded travel (within the U.S. and internationally)
Weekly pay and uncapped earning potential
Community involvement and charity events
Basic Requirements:
Proven ability to motivate and manage oneself and/or a small team.
Exceptional communication skills, particularly public speaking.
Strong multi-tasking abilities to thrive in a fast-paced environment.
Willing to work all scheduled hours which may include evenings and weekends.
Reliable transportation, as your presence in the office every day is required.
Those with experience or interest in any of the following categories will do well in this role: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services.
Call Center Representative
Customer Service Representative Job In Colorado Springs, CO
We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. You main goal will be to effectively address customer issues, complaints and inquiries in a timely manner.
Call Center Representative duties and responsibilities:
Manage inbound and outbound customer calls in a timely manner
Identify customers' needs and wants, give your best to clarify information
Research every issue and provide solutions to them
Recognize opportunities to upsell our products and services
Follow our company's communication “scripts”
Keep records of all conversations in our call center database in a comprehensible way
When assigned, attend educational seminars
Build strong relationships with customers
Follow our customer engagement strategy
Meet qualitative and quantitative targets
Call Center Representative requirements:
Previous experience in a customer support role
Track your own work on a daily basis and compare to banchmarks
Strong phone and verbal communication skills
Excellent listener
Adaptable to different personality types
Familiarity with CRM technology
Customer focus
Ability to multi-task
Set priorities
Excellent time management skills
High school degree
Reservations Specialist
Customer Service Representative Job In Cripple Creek, CO
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Operates a computer-based telephone system routing internal and external calls to appropriate departments.
Handles and tracks all guest related issues and their needs using Agilisys software.
Utilizes the property management system to provide personalized service to the hotel guests and uses it in support of Front Desk staff including room charges, guest privacy, etc.
Obtains reports on cash paying guests from Agilisys and posts charges to guest accounts.
Enters and confirms guest wakeup call requests into the IP Agent telephone system.
Places out of state and international calls.
Takes restaurant reservations.
Coordinates specific information to both internal and external inquirers, as required.
Performs various clerical duties as required.
Takes messages when employees cannot be reached.
Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.
Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
Wears and maintains uniforms properly, including nametag and gaming license.
Performs other duties, including special projects, as needed and directed.
QUALIFICATION REQUIREMENTS: Demonstrated knowledge of PBX telephone consoles and related equipment. Ability to interact with people over the telephone, including in stressful situations. Ability to promote positive relations with all callers. Knowledgeable of telephone systems and dialing procedures, including long distance, international, and internal.
EDUCATION AND/OR EXPERIENCE: Preferred recent and related customer service experience, preferably in a hospitality or gaming environment. Demonstrated experience working with PBX telephone consoles and related equipment.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid and current State of Colorado Gaming License.
Must be at least eighteen (18) years of age.
OTHER SKILLS/ABILITIES: Ability to work cohesively with co-workers as part of a team. Must have good interpersonal communication skills and good PC skills. Ability to verify data input and correct errors. Basic data entry and/or word processing skills. Knowledge of policies and procedures for the imparting of directory information over the telephone. Clerical and basic office skills. Knowledge of customer service standards and procedures.
PHYSICAL DEMANDS: Essential duties require the ability to remain in a stationary position for extended periods of time while using a computer, talking on the phone, and completing paperwork. Essential duties may require routine walking, standing, kneeling, squatting, bending, and crouching with standard breaks. Essential duties require working a flexible workweek, including weekends and holidays, with overtime hours occasionally required.
COMPENSATION AND BENEFITS:
$18.00+ per hour based on experience
Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, free transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement, fabulous resort perks, and more.
Transit Customer Service Representative - Full-Time
Customer Service Representative Job In Pueblo, CO
The Transit Customer Service Representative - Full-Time is a non-exempt position under the general supervision of the Transit Operations Supervisor. The Transit Customer Service Representative ensures quality customer service and promotes a high degree of customer satisfaction related to Transit issues. Sells fare instruments and maintains a balanced daily cash drawer. Provides service instructions to Bus Operators. Serves as administrative support in a clerical capacity. Performs multiple tasks and duties as assigned.
This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position.ESSENTIAL FUNCTIONS:
* Respond to inquiries from citizens and employees pertaining to general bus operation and update customers with information as needed
* Prepare daily cash flow sheet, count, and deposit previous day's revenue
* Prepare and assign survey trip sheets to operators
* Prepare operator's daily schedules in accordance with contractual and regulatory restrictions
* Collect survey and statistical data related to transit operations and input information into a computer database
* Prepare transfers to be used on each route, count daily transfer usage per route and record figures on sheets
* Type, file, and store various correspondence (memos, faxes, letters, etc.) as requested
* Provide accurate information to citizens on bus routes, times, and transfers
* Sell fare instruments and maintain a balanced daily cash drawer
* Prepare bus line-up when required
* Prepare daily payroll for operators (time sheet inputting and tracking)
* Forward customer complaints/concerns to Manager
* Maintain inventory of transit transfers, route maps and Citi-Lift brochures
* Operates a land mobile radio station and telephone to receive, evaluate and transmit information to appropriate personnel
* Contact the police and/or fire services on an as needed basis
* Record and report road calls, buses malfunctions, service disruptions, employee attendance and forward information to the appropriate personnel
* Perform other duties as assigned
* Must be able to prioritize assigned duties and meet deadlines. Knowledge of Americans with Disabilities Act (ADA) regulations
PHYSICAL REQUIREMENTS:
The physical standards an employee must meet in order to perform the essential job duties with or without a reasonable accommodation include, but are not limited to:
Must have ability to lift and move files and supplies weighing up to 30 pounds. Work is sedentary and done in a seated position, but requires frequent moving about, standing, bending, kneeling, reaching, or stooping to perform filing. Position requires the ability to input large amounts of data using repetitive motion on a frequent and prolonged basis. The incumbent must be able to hear all communication from customers and employees by telephone or in person, and use vision to work with written documents, forms, and to respond to employees and customers.The Transit Customer Service Representative - Full-Time shall possess the following knowledge, skills, and abilities:
* Ability to interface in a friendly manner with all types of customers and co-workers is required.
* Ability to meet deadlines
* Skills in organizational processes and good decision-making
* Knowledge and skills in oral and written communication
* Knowledge of company policies and procedures, city street locations, bus routes, times, and stops and ten codes
In addition to the knowledge, skills, and abilities listed above the position requires:
* High School diploma or GED
* Cash-handling, typing, and computer experience
* At least one year's experience in customer service or dispatch operations
* General working knowledge of radio communication systems and proficiency in Excel is preferred
* A valid driver's license at the time of application, and a valid Colorado driver's license within 30 days of employment
* License restrictions that may hinder your ability to drive on City business, such as an interlock, will be cause for disqualification
* During the course of employment, a valid license must be maintained, and the employee must notify the City immediately upon changes to the status of their license
SPECIAL CONDITIONS OF EMPLOYMENT:
All required licenses and certifications must be maintained throughout the term of employment. Failure to obtain or maintain licenses and certifications may result in demotion or termination.
Due to Federal and State Criminal Justice System access requirements, classifications that access and maintain criminal justice information may also be requires, as a condition of employment, to not have been convicted of and/or have pending charges of a felony or misdemeanor crime that would deny or otherwise restrict access to criminal justice information. This requirement applies to all existing City employees as well as external candidates seeking to fill positions that meet the given criteria.
BENEFITS:
The City of Pueblo offers a very rich benefits packet! Click on the "Benefits" hyperlink at the top of this (online) job posting to view a summary of the benefits associated with this position. For a more comprehensive view on the lush benefits offered by the City, please go to ***********************
Customer Service - Bank
Customer Service Representative Job In Colorado Springs, CO
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. Our Bank Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.
We are currently seeking dedicated professionals to work in our Colorado Springs office (located at 1855 Telstar Drive Colorado Springs, CO 80920) for future bank customer service and sales opportunities in 2025. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.
What you'll do:
* Handle inbound member calls in a fast-paced contact center environment
* Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products
* Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
* Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition
* Advise and educate members on available USAA digital tools and resources to improve the user experience
* Provide outstanding member service by demonstrating empathy, active listening, and professionalism
* Apply strong time and call management skills in assisting members with banking needs
* Embrace continuous improvement and development through coaching and collaboration with manager and team members
What you have:
* High School Diploma OR GED
* Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products
* Ability to prioritize and multi-task while navigating through multiple business applications
* Strong interpersonal and communication skills
* Successful completion of a job-related assessment is required
What sets you apart:
* US military experience through military service or a military spouse/domestic partner
* 1 year of customer contact experience in a needs-based sales environment
* Prior experience in a fast-paced contact center environment
* 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone
Compensation range: The hiring range for this position is: $43,680 - $44,680.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Customer Service
Customer Service Representative Job In Colorado Springs, CO
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.
Determines and develops approaches to administrative customer service assignments
Responsible for customer service tasks which require planning and judgment
Solves a broad range of customer service problems varying in scope and complexity
Job Qualifications
May require some higher education or specialized training/certification, or equivalent combination of education and experience.
Typically minimum of 3 years relevant experience for entry to this level.
Requires complete understanding of general and technical aspects of job.
Job Function
Colorado Pay Range: $33,510 - $55,580
Based on experience, education and skills, most offers will be between the minimum and the midpoint of the Salary Range listed above.
Note: For other locations, pay ranges will vary by region
Keysight Results Bonus Program Eligible
US Employees may be eligible for the following benefits:
Medical, dental and vision
Health Savings Account
Health Care and Dependent Care Flexible Spending Accounts
Life, Accident, Disability insurance
Business Travel Accident and Business Travel Health
401(k) Plan
Flexible Time Off, Paid Holidays
Pa
Discounts, Perks
Tuition Reimbursement
Adoption Assistance
ESPP (Employee Stock Purchase Plan)
________________________________________id Family Leave
___________________________________________________________________________________
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Candidates can be considered to work from the following locations:
Americas : United States : Colorado : Colorado Springs
Job ID : 39517