Customer Service Representative Jobs in Cambridge, MD

DARCARS Bowieis now seeking Service Advisors! As the Service Advisoryou are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention. In this role you'll: Greet customers in a timely, friendly manner and obtain pertinent vehicle information Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications Generate and provide customers with a complete and accurate estimate of repair orders Establish and communicate completion time of repair with customer and technician Answer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI Follow the manufacturer's warranty guidelines and procedures Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s) Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property Must be able to manage in a fast paced work environment with limited supervision Must have great customer service, phone and computer skills Previous automotive Service Advisor experience highly preferred Must be a minimum of eighteen years of age Must have a valid driver's license Must be able to pass pre-employment screening (background) Benefits Competitive pay and opportunities for bonus Insurance: medical, vision, dental Short-term and long-term disability plans Life Insurance 401k PTO and Paid Holidays Employee discounts on vehicle purchases, parts and service repairs Opportunities to join our community service initiatives This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. #indeedservice Powered by JazzHR E0CutWHXxA

Mariner Advisor Network is recruiting for a Client Service Associate to join Connect Wealth in Annapolis, MD. This position will work primarily in the office and therefore candidate will need to be local from the Annapolis, MD area. Connect Wealth is dedicated to helping clients simplify their financial lives to focus on what truly matters. Authenticity, trust, and teamwork are their core values, guiding their commitment to transparent and ethical financial practices. Connect Wealth focuses on building lasting relationships with empathy and loyalty, ensuring financial well-being for all. Mariner Advisor Network serves as a strategic partner to Connect Wealth. The Client Service Associate is a full-time position that will be instrumental in making sure clients have a positive experience that exceeds their expectations. If you love building relationships, connecting with clients, and managing a diversity of financial and administrative tasks, then this opportunity is for you. The ideal candidate will be professional, compassionate, and consistently provide the highest standard of client service. Responsibilities Build and maintain client relationships aimed at client retention; Oversee the new client implementation process, coordinate and guide client activities with team members, and provide assistance as needed. Maintain client paper files and electronic data files in a timely manner. Responsible for the day-to-day administrative duties of the office, including but not limited to coordinating and scheduling appointments, marketing, accounts payables, receivables, supporting advisors as needed. Manage and execute client money movement transactions as assigned. Review activities within the job scope for sufficient controls to prevent errors, fraud and misstatements of financial results. Attend and participate in learning opportunities through client service associate meetings and internal resources. Oversee office operational projects on an as needed basis. Perform other duties as assigned. Qualifications Bachelor's degree preferred. A min of one year of relevant experience. Financial services experience or applicable internship experience. Wealth management experience a plus. Skills and Knowledge Strong PC proficiency with MS Office Suite. Positive attitude toward client relations to provide exceptional, proactive client service. Demonstrated ability to manage multiple tasks and maintain the necessary attention to detail. Strong verbal and written communication skills are essential to effective client relationships. Collaborative team player who actively contributes to team success. Strong organizational and analytical skills. Ability to multitask in a fast-paced environment. Highly organized with strong analytical and problem-solving skills. Interest in financial planning and client service. Able to work in a team environment. Connect Wealth provides training and resources to support your success in the role. They also offer great career advancement opportunities along with a competitive compensation and benefits package. EOE M /F/D/V

Customer Service is the act of taking care of the customers' needs by providing and delivering professional, helpful, quality service and assistance before, during and after the customers' requirements are met. Must comply and support all applicable GMP's, Site Security, and Food Packaging Defense requirements that are referenced in the facilities GFSI food packaging safety program. Follow established Customer Service Reps SOP's Able to isolate and solve basic customer request. Ability to learn and apply new information and skills, work under deadlines with frequent interruptions and interact with customers, sales, production and managers Able to communicate using written and oral skills: read and interpret customer supplied data, information and documents. Meet and greet clients and customers Respond to internal and external inquiries via email, phone, and face-to-face Provide customers with quotes and product knowledge Receive, quote, enter, acknowledge, update, manage orders/accounts New Orders-ensure all artwork files and necessary information is received to process order Track order progress-ensure all supplies, services and tools are ordered to meet due date Schedule all shipments for outside services Plan and schedule trucks in most efficient and economical manner ensuring on-time delivery Update customers with order status daily Check paperwork and submit for invoicing Update customer databases and spread sheets daily Update outside sales as needed Follow all safety rules and standard operating procedures Housekeeping (organizing and keeping area neat and clean) Perform general administration task and other task as assigned Support other departments

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis and communications. Skills 3+ years in role accountable for automated reporting, data sourcing and/or data analysis Excellent verbal and written communications, high attention to detail Ability to gather and document technical requirements and interpret business needs against data availability Create and maintain complex SQL to source and deliver data from various databases and platforms Experience with SQL object development and job scheduling software Experience with operational practices and data sourcing applicable to Consumer Investments, Preferred Lending or Consumer Banking Self-motivated, self-directed and able to manage priorities and changes without sacrificing quality or timelines Strong analytical skills including awareness of data inaccuracies and solution-focused problem solving ability Aptitude for learning new skills, tools, and processes Desired Skills Proficient in gathering and documenting technical requirements Experience with MicroStrategy Workstation or similar BI tool Experience working with Hadoop, Teradata, TOAD and Excel (PQ, PowerPivot, Advanced Formulas) Familiarity with internal data sources including MIDAS, W, SDP, CMC, OBI Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - IL - Rolling Meadows - 1600 Golf Rd (IL3511), US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - RI - Lincoln - 670 George Washington Hwy (RI1541) Pay and benefits information Pay range$72,100.00 - $114,400.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Systems Integration, Inc. is hiring Tier 1 Call Center Representatives to begin work in Annapolis Junction, MD. Must be available to work between 4:30am to 9:30pm EST (7) days per week, 365 days per year. Shift schedules are 4:30am to 1pm and 1pm to 9:30pm including weekends and holidays. Customer Service Representatives will be able to confer with customers by telephone to provide information and research to resolve questions. They will verify that appropriate responses were provided to resolve customer inquiries and keep detailed records of customer interactions. Representatives can use Customer Relationship Management (CRM) software and research extensive commercial and government databases. Work Authorization/Security Clearance * Must be a US Citizen and be able to obtain a public trust security clearance. Must be able to pass a federal background check. The successful applicant will have: * Proven knowledge and experience in the principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction. * Must have knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar, to produce clear documentation of calls. * Call Center Reps will be adept at active listening and effective speaking skills to convey information effectively and be service-oriented, actively seeking ways to help and resolve problems. * Must excel at reading comprehension and understanding written work in work-related documents. * Must employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. SII is an equal opportunity employer, offering competitive pay and performance-based incentives, including paid vacation, 10 paid holidays per year.

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status. To learn more about Topcon career opportunities go to ********************* . Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name. **Job Purpose:** The Customer Success Representative supports Autodesk and Bluebeam Account Managers in driving business growth and renewals by fostering strong client relationships and ensuring the successful delivery of technical service engagements. This role acts as a trusted advisor to clients, aligning their needs with tailored solutions, providing proactive support, and ensuring satisfaction through effective coordination of resources and services to achieve desired outcomes. **Core Job Duties** + Collaboration with Account Managers: Partner closely with account managers to identify opportunities for renewals, upselling, and cross-selling by understanding client goals and aligning solutions accordingly. + Technical Service Oversight: Coordinate and oversee the delivery of technical service engagements, ensuring they are executed on time, within scope, and meet client expectations. + Client Relationship Management: Build and maintain strong, trust-based relationships with clients, acting as their primary point of contact for ongoing support and service needs. + Customer Advocacy: Serve as the voice of the customer, gathering feedback and insights to communicate client needs, challenges, and opportunities to internal teams. + Issue Resolution: Act as a liaison between the client and technical teams to resolve issues promptly, ensuring minimal disruption to client operations. + Process Improvement **:** Contribute to the development of customer success best practices and tools to enhance team efficiency and customer experiences. **Minimum Requirements for job:** **Education and Experience:** + Bachelor's degree in Business Admin or Technology related field + 5+ years of experience in Autodesk and Bluebeam Customer Success, Account Management, technical project management, or related role + Familiarity with CRM and PM tools **Knowledge, Skills & Attributes:** + Autodesk and Bluebeam or related software + Strong understanding of customer success principles and practices. + Familiarity with technical service delivery processes and project coordination. + Strong organizational and time-management abilities to handle multiple priorities effectively. + Analytical and problem-solving skills for addressing client issues and identifying opportunities. + Customer-focused mindset with a proactive approach to addressing needs and challenges. + Collaborative and team-oriented with the ability to work across departments. **Physical Requirements:** + Occasional ability to lift and carry items up to 20 pounds, such as laptops, presentation materials, or equipment. + Capacity to travel as required, which may include driving or air travel. **Working Conditions:** + Primarily operates in a remote work environment with consistent access to necessary technology and resources. + Flexible schedule to accommodate client meetings or deadlines across different time zones, including occasional early mornings or late evenings. + Periodic travel may be required for on-site client visits, conferences, or team meetings + Ability to work in a fast-paced, collaborative environment while managing multiple tasks and deadlines. **We are Topcon (*********************************** .** We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services. We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow. Learn more here (**************************** .

Benefits: 401(k) matching Competitive salary Opportunity for advancement Bonuses are paid in addition to the base salary of $40,000 - $50,000. If a person decides to get licensed, there is a $2,000 raise per license (P/C, L/H). There is a lot of opportunity for growth in the short term and long term - financial, professional, personal. This position is a great opportunity for a person who has excellent customer service skills, is a great team player and aspires to excel. Our client base is nice and loyal. Clients and referrers have relied on and come to expect exceptional customer service from us when they call (or email) to conduct business. Some of the typical daily functions include: answering phones, taking payments, explaining bills, following up, setting appointments, completing changes, transferring calls, making calls, completing reports, noting calls and interactions with clients, processing requests from insurance carriers, following up with clients, helping clients, etc. The candidate must have excellent customer service skills. Professionalism, honesty, diligence, integrity, excellent work ethic, the ability to learn, self-motivation, organization and pride in being an achiever are essential. The ability to proficiently multitask is a must too. The potential for upward mobility leads to substantial increases in income and recognition within a short period of time. Several raises are usually awarded within the first three to six months. We write and service policies for many of the top insurance carriers in the country and receive constant referrals. We also provide financial services for clients across the country. Health insurance benefits and a matching retirement plan are provided as well as many other perks - major holidays off with pay, no weekend hours, vacation, etc. Compensation: $45,000.00 - $55,000.00 per year

Job Details Wicomico County TCCF - Salisbury, MD Full Time $15.00 - $15.00 HourlyCustomer Service Representative Customer Service Representative The primary function is to provide front desk coverage and clerical support as main point of entry to ensure customer service, therefore promoting financial and medical support of minor children. The person must have a working knowledge of various computer programs, have the ability to multi-task, work with limited supervision, and have extensive interpersonal skills in the area of conflict resolution. This job requires minimal lifting of office supplies and may require some out-of-town travel to customer service meetings and trainings. Provide guidance to supervisors and staff on personnel rules and regulations and assists with fiscal services operation. Essential Job Functions * Completes assignments in MS Word, Publisher, Excel, and the Child Support automated system. * Greet and assist customers to include: schedule appointments with workers, obtain, print and distribute payment summaries, provide case status updates and distribute various office forms. * Answer phones, accept, and facilitate "Hot Calls" via Call Center * Update and verify change of address, locate, incarceration, and employment information on CSES system. * Open and sort all incoming mail * Maintain incoming fiscal check log Qualifications

Remote Call Center Representative: Annapolis ENT, a division of Chesapeake Specialty Care, is hiring a Call Center Representative to work in office for training and then transition to a hybrid position Monday through Friday. Must reside in the state of Maryland and can commute to our Annapolis office location as needed. Call Center Agents will schedule all appointments as well as triage patient questions that get sent to the Physicians. Starting salary is $17-$20/ hr plus benefits. Duties/Responsibilities: • Schedule appointments, which requires verification of the patient's insurance information, demographic details, reason for visit, etc. • Address emails and messages in a timely manner. • Maintain a positive attitude during busier call hours. • Call patients affected by a schedule change to move their appointments. Required Skills/Abilities: • Strong critical thinking, organizational, and problem-solving skills. • Ability to work independently. • Highly effective verbal communication and interpersonal skills including courtesy, resourcefulness, and efficiency. Education and Experience: • Call center experience is preferred but not required, preferably in a medical office. • Computer/technology savvy a requirement. • High school graduate or equivalent required. • Bilingual in Spanish and English is preferred but not required. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer.

BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! We are seeking a motivated and customer-focused individuals to join our team as a Call Center Representative. In this role, you will provide exceptional support to members of various non-profit and professional organizations. Your primary responsibilities will include managing member inquiries, resolving issues, and ensuring outstanding member experience. If you enjoy customer service and working in a service-oriented environment, we encourage you to apply! Job Description: As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company. Schedule, Benefits, & Compensation: On-Site, First shift, Monday through Friday - 40 hours per week Location: Annapolis Junction, MD Medical, Dental, Vision, Pet and other Insurance options Participation in a company 401k program Paid Time off and 10 paid holidays Pay is $19.00 to $21.00 per hour Key Responsibilities of the Call Center Representative: Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries. Assist members with account management tasks, including updating contact information, processing renewals, and resolving billing issues. Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary. Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system. Proactively identify opportunities to enhance the member experience and share feedback with the team. Ensure compliance with organizational policies, privacy standards, and service level agreements. Document all customer interactions and update records accurately in the database. Collaborate with team members to ensure a seamless customer experience. Identify and escalate priority issues to the appropriate team members or departments. Qualifications: High school diploma or equivalent; associate or bachelor's degree preferred. Experience in a call center or customer service role is ideal. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle a high volume of calls and emails with professionalism and efficiency. Proficient in using computer systems and software applications including MS Office (Outlook and Excel). Compassionate and empathetic, with a genuine desire to help others. Ability to work independently and as part of a team. Flexible and adaptable to changing priorities and tasks. BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status. CSR-022525 Call Center Representative Customer Service

Under the direction of call center management, provides customer service via telephone to patients in need of care. Answers phones with a professional greeting and addresses the patients needs, both professionally and efficiently. The CCR acts as primary conduit for the transmission of information between all company locations and callers. Responsible for obtaining patient demographics, insurance information, and medical histories. Duties include a high degree of patient, physician and pharmacist interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules. Essential Duties and Responsibilities: * Performs job in accordance with Company mission, vision and goal. * Exercises confidentiality in all areas, abiding by HIPAA rules and regulations. * Provides professional and courteous customer/patient care, displaying knowledge of the treatment approach; displayed through professional phone etiquette. * Accurately collects all required new patient information, including complete and accurate insurance data and verifies eligibility in real-time. * Accurately provides patients with geographical directions to Company locations. * Schedules patient appointments for applicable medical services. * Triages a high volume of incoming telephone calls. * Checks messages, as directed, and relays responses from the provider to the patient. * Accurately describes, in detail, the reason for the patient call in the task. * Expedites service in situations requiring urgent attention, as determined by management. * Efficiently utilizes available resources to accurately and efficiently process necessary flows. * Ensures first call resolution for all applicable calls. Escalates/routes appropriate calls/tasks to proper recipient(s) for resolution. * Maintains high level of product and service knowledge. * Maintains minimum quality standards, as determined by the Company. * Conducts outbound calls, as needed. * Communicates electronically with patients/customers via online portal or other Company communication methods. * Assists with various administrative duties. * Participate in and complete all required trainings and in-services. * Other duties as assigned. Minimum Qualifications: * High School Diploma, or equivalent * One (1) year of related experience and/or training. * Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook). * Must have excellent written and oral communication skills. * Must be able to work individually as well as within a team. * Must be able to multi-task and prioritize. * Must demonstrate extreme attention to detail. * Must possess strong organization skills. * Must be able to perform calculations, problem solve and use reasoning. * Must have knowledge of medical practices and medical terminology. * Must be able to meet predefined production and quality standards. * Must be able to effectively manage and direct others. * All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance. Preferred Qualifications: * One (1) year of prior experience working with an Electronic Medical Record (EMR). * One (1) year of call center experience in a medical practice. Driving/Travel: The employee must have reliable transportation. While the primary workplace may be closest to the employees home, work assignments could be in any of the Companys locations. Compensation and Benefits: * Pay Range: $16.00/Hr - $18.00/Hr * PTO: Up to 96 hours in first year (pro-rated based on start date) * Holidays: 7 (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day) * Retirement: 401(k) with employer match * Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family) * Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program * Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity

Under the direction of call center management, provides customer service via telephone to patients in need of care. Answers phones with a professional greeting and addresses the patients needs, both professionally and efficiently. The CCR acts as primary conduit for the transmission of information between all company locations and callers. Responsible for obtaining patient demographics, insurance information, and medical histories. Duties include a high degree of patient, physician and pharmacist interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules. Essential Duties and Responsibilities: * Performs job in accordance with Company mission, vision and goal. * Exercises confidentiality in all areas, abiding by HIPAA rules and regulations. * Provides professional and courteous customer/patient care, displaying knowledge of the treatment approach; displayed through professional phone etiquette. * Accurately collects all required new patient information, including complete and accurate insurance data and verifies eligibility in real-time. * Accurately provides patients with geographical directions to Company locations. * Schedules patient appointments for applicable medical services. * Triages a high volume of incoming telephone calls. * Checks messages, as directed, and relays responses from the provider to the patient. * Accurately describes, in detail, the reason for the patient call in the task. * Expedites service in situations requiring urgent attention, as determined by management. * Efficiently utilizes available resources to accurately and efficiently process necessary flows. * Ensures first call resolution for all applicable calls. Escalates/routes appropriate calls/tasks to proper recipient(s) for resolution. * Maintains high level of product and service knowledge. * Maintains minimum quality standards, as determined by the Company. * Conducts outbound calls, as needed. * Communicates electronically with patients/customers via online portal or other Company communication methods. * Assists with various administrative duties. * Participate in and complete all required trainings and in-services. * Other duties as assigned. Minimum Qualifications: * High School Diploma, or equivalent * One (1) year of related experience and/or training. * Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook). * Must have excellent written and oral communication skills. * Must be able to work individually as well as within a team. * Must be able to multi-task and prioritize. * Must demonstrate extreme attention to detail. * Must possess strong organization skills. * Must be able to perform calculations, problem solve and use reasoning. * Must have knowledge of medical practices and medical terminology. * Must be able to meet predefined production and quality standards. * Must be able to effectively manage and direct others. * All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance. Preferred Qualifications: * One (1) year of prior experience working with an Electronic Medical Record (EMR). * One (1) year of call center experience in a medical practice. Driving/Travel: The employee must have reliable transportation. While the primary workplace may be closest to the employees home, work assignments could be in any of the Companys locations. Compensation and Benefits: * Pay Range: $16.00/Hr - $18.00/Hr * PTO: Up to 96 hours in first year (pro-rated based on start date) * Holidays: 7 (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day) * Retirement: 401(k) with employer match * Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family) * Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program * Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity

Under the direction of call center management, provides customer service via telephone to patients in need of care. Answers phones with a professional greeting and addresses the patients needs, both professionally and efficiently. The CCR acts as primary conduit for the transmission of information between all company locations and callers. Responsible for obtaining patient demographics, insurance information, and medical histories. Duties include a high degree of patient, physician and pharmacist interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules. Essential Duties and Responsibilities: Performs job in accordance with Company mission, vision and goal. Exercises confidentiality in all areas, abiding by HIPAA rules and regulations. Provides professional and courteous customer/patient care, displaying knowledge of the treatment approach; displayed through professional phone etiquette. Accurately collects all required new patient information, including complete and accurate insurance data and verifies eligibility in real-time. Accurately provides patients with geographical directions to Company locations. Schedules patient appointments for applicable medical services. Triages a high volume of incoming telephone calls. Checks messages, as directed, and relays responses from the provider to the patient. Accurately describes, in detail, the reason for the patient call in the task. Expedites service in situations requiring urgent attention, as determined by management. Efficiently utilizes available resources to accurately and efficiently process necessary flows. Ensures first call resolution for all applicable calls. Escalates/routes appropriate calls/tasks to proper recipient(s) for resolution. Maintains high level of product and service knowledge. Maintains minimum quality standards, as determined by the Company. Conducts outbound calls, as needed. Communicates electronically with patients/customers via online portal or other Company communication methods. Assists with various administrative duties. Participate in and complete all required trainings and in-services. Other duties as assigned. Minimum Qualifications: High School Diploma, or equivalent One (1) year of related experience and/or training. Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook). Must have excellent written and oral communication skills. Must be able to work individually as well as within a team. Must be able to multi-task and prioritize. Must demonstrate extreme attention to detail. Must possess strong organization skills. Must be able to perform calculations, problem solve and use reasoning. Must have knowledge of medical practices and medical terminology. Must be able to meet predefined production and quality standards. Must be able to effectively manage and direct others. All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance. Preferred Qualifications: One (1) year of prior experience working with an Electronic Medical Record (EMR). One (1) year of call center experience in a medical practice. Driving/Travel: The employee must have reliable transportation. While the primary workplace may be closest to the employee s home, work assignments could be in any of the Company s locations. Compensation and Benefits: Pay Range: $16.00/Hr - $18.00/Hr PTO: Up to 96 hours in first year (pro-rated based on start date) Holidays: 7 (New Year s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day) Retirement: 401(k) with employer match Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family) Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity

Sun Outdoors Rehoboth Bay. Millsboro, DE 19966 Blue Water Hospitality is a growing organization, and we're always looking for enthusiastic team members to join our journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team! INTRODUCTION TO ROLE Be the shining light that sets our guest's experience on the right foot from the moment they pick up the phone. This exceptional Reservationist Manager assists guests through the reservation process at the specific property. The Guest Services Manager manages guest and front office operations, including alignment to our sales and marketing strategy while supporting our revenue management approach. Through exceptional guest service, friendly dementia, and an attitude of helpfulness throughout the entire process, our reservationist will ensure guests book stays at our properties by utilizing closing techniques to build the reservation. Going the extra mile for a smile is the norm in this role! Benefits eligibility: Full-time roles are eligible for Health benefits, 401K, and property discounts Seasonal roles are not eligible for health benefits. Eligible for sick time and holiday pay. WHO WE ARE LOOKING FOR Outstanding management, organization, communication, and leadership skills Must be enthusiastic, upbeat, and energetic and convey this over the phone Ability to communicate clearly through phone, email, or web chats. Strong attention to detail Ability to work a diverse work schedule, including weekends, holidays, and evenings. Must work well under pressure and in high-stress situations Must be able to effectively use computers and technologies, including answering phones, using computers, copiers, fax machines as well as credit card processors. WHAT YOU WILL WORK ON Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Operate all features of the reservation processes efficiently and professionally, including managing multiple PMS to build and book reservations and additional attractions or accommodations during their stay. Support guests in modifying existing reservations. Support property marketing, sales, and revenue management goals and initiatives, which include promotional marketing calls, up-sells or minimum stay requirements, or advanced calls to guests to confirm the reservation. Ensure that associates are always attentive, friendly, helpful, and courteous to all guest managers and other associates. Use the Blue Water Way to provide impactful guest interactions via phone, email, or web chat to ensure a smooth, pleasant, and helpful process for guests to book accommodations. Provide basic support for guests regarding property details, site specifications, amenities, and nearby attractions, restaurants, or other related questions regarding their stay. Follow call processes and procedures to ensure guest satisfaction, proper call handling technique, and reservation closing. It creates a strong sense of urgency or allows guests to book immediately. It also includes assistance in collecting payments, registering for programs or contacts, and confirming reservations. Ensures the property is clean, orderly, well-manicured, and always guest-ready. Performs other duties as assigned. Provides regular and reliable attendance. WHO YOU WILL WORK WITH The Reservations Captain reports to the Reservations Supervisor. WHAT YOU BRING High School Diploma or GED Equivalent 1-3 years of the front desk, reservations, or customer service-oriented role PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk and hear. This position requires sitting for long periods. It also requires constant use of the telephone and computer to complete essential functions of the position. The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with your normal job duties. Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board. Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.

TITLE: Guest Service Representative/Crafter LOCATION: Woodmore Towne Centre | 9301 Woodmore Center Drive #511, Glenarden, MD 20706 REPORTS TO: Bakery Manager/Lead Operator At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Position Summary: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: · Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience. · Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise. · Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration. · Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected. · Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces. · Replenishes retail merchandise and cake display case to ensure a strong visual presentation. · Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision. · Prioritizes workload according to schedule to ensure all orders are complete at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests. · Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands. · Monitors inventory of cake-crafting supplies and notifies management when replenishment is required. · Evaluates frosted and decorated cakes to ensure NbC standards are met, and notifies management of any quality control issues. · Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. · Maintains a consistent work attendance and punctuality record. Core Values and Competencies: · Servant's Heart o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. o Keeps the good of the team or guest ahead of personal interests or gain. o Displays humility and empathy in interactions with others. · Spirit of a Champion o Demonstrates pride in responsibilities, an intense drive and a passion to succeed. o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. o Operates with a strong sense of urgency and adheres to NbC brand standards. · Genuine Connections o Projects warmth, enthusiasm and optimism that attracts others. o Builds positive, productive relationships with all team members. o Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills and Abilities:· Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. · Enjoys interacting with diverse people and excels at providing a superior guest experience. · Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail. · Is diligent, organized and self-motivated. · Has the ability to understand and carry out oral and written instructions and request clarification when needed.· Is comfortable with new technology and has the ability to operate a point-of-sale system. · Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. · Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements:· Applicants must be 16 years of age or older. · While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Full-time or part-time opportunities available. Work Availability: Must have the flexibility to work various shifts, including DAYTIME / MORNINGS (mainly), evenings, weekends and holidays, based on changing business demands. Apply now. Joy is the job. Compensation: $15.00 - $20.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

**Department:** Sales The success of our team members is no less paramount. We-re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Are you ready to be a changemaker? Wilson Language training is growing and is looking to hire an Inside Sales Representative. An Inside Sales Representative is responsible for generating sales opportunities and building relationships with customers. They primarily handle inbound and outbound calls, emails, and other communications to engage potential and existing customers, understand their needs, and promote relevant products or services. This role involves working closely with the sales and customer experience teams to achieve sales targets and maintain high customer satisfaction levels. **Essential Job Functions:** + Identify and qualify leads through various channels, including phone calls, emails, and social media platforms to both new and existing customers. + Present and demonstrate the company-s products or services to prospective customers, taking a consultative approach by explaining the benefits and addressing any customer concerns. + Follow up on inbound inquiries and sales leads, ensuring timely and professional responses to prospects and customers. + Maintain and update customer information and sales activities in the CRM system. This includes keeping an extensive, up to date pipeline of opportunities. + Meet or exceed weekly KPI-s and monthly and yearly sales quotas for your targeted geographic territory. + Assist customers with order placement, quotes, and provide necessary support throughout the sales cycle. + Coordinate with customer experience team members to deliver seamless customer experiences and address customer concerns. + Track sales performance and generate reports to analyze sales trends and identify improvement areas. + Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience. **Minimum Requirements** **Skills:** + Minimum of 4-5 years of experience in an inside sale or a similar role. + Proven experience in sales, customer service, or a similar role (inside sales experience preferred). + Strong communication skills, both verbal and written. + Proficiency in CRM software (Salesforce, HubSpot, etc.) and Microsoft Office Suite. + Ability to build rapport with customers and handle objections effectively. + Strong problem-solving skills and attention to detail. + Goal-oriented with a passion for achieving and exceeding sales targets. + Willingness to learn and have an open mind. + Ability to multi-task, prioritize, and manage time effectively. + Ability to work under pressure. **Education or Certification:** + Bachelors- degree or equivalent experience. Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including: + Medical, dental, vision, and Life & Disability Insurance + 401k plan with partial employer match + Paid Time Off + Paid holidays + Tuition reimbursement + -O-Connor days,- which refers to a company-wide office closure between Christmas and New Year-s Eve, as well as other perks. Anticipated Salary Range: $51,500 - $74,750. Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V

Full-time Description Preston Automotive Group is expanding its high-volume Customer Care Call Center. If you enjoy helping people and being on the phone, we're looking for career-oriented Customer Care Center Representatives who will provide excellent communication with our customers. Responsibilities and Duties As a Customer Care Center Representative you will make outbound calls and receive inbound calls from current, previous and prospective customers to schedule service appointments. You will also be required to field and send customers to the corresponding dealership for sales, service, parts, and finance. Automotive experience is helpful but is NOT a requirement. Paid training and ongoing support is provided! Requirements Qualifications and Skills · Pleasant, engaging and professional phone manner - must be able to “smile” on the phone. · Call center/collections/customer service and/or marketing experience preferred. · Team player, positive attitude! · Strong PC and internet skills. · No outbound phone call reluctance · Willing to learn consistently, and driven to achieve daily. Full-time hours; must be able to work rotating shifts, including evenings and alternating Saturday's. Benefits include: · Comprehensive training program · Advancement opportunities · Supportive team work environment · Company benefits including medical, dental, vision coverage; 401K with employer match, employee discounts, and much more! Salary Description $16.00 per hour

Mariner Advisor Network is recruiting for a Senior Client Service Associate to join Connect Wealth in Annapolis, MD. Connect Wealth is dedicated to helping clients simplify their financial lives to focus on what truly matters. Authenticity, trust, and teamwork are their core values, guiding their commitment to transparent and ethical financial practices. Connect Wealth focuses on building lasting relationships with empathy and loyalty, ensuring financial well-being for all. Mariner Advisor Network serves as a strategic partner to Connect Wealth. The Senior Client Service Associate is a full-time position that will be instrumental in making sure clients have a positive experience that exceeds their expectations. If you love building relationships, connecting with clients, and managing a diversity of financial and administrative tasks, then this opportunity is for you. The ideal candidate will be professional, compassionate, and consistently provide the highest standard of client service. Responsibilities Build and maintain client relationships aimed at client retention; Oversee the new client implementation process, coordinate and guide client activities with team members, and provide assistance as needed. Maintain client paper files and electronic data files in a timely manner. Responsible for the day-to-day administrative duties of the office, including but not limited to coordinating and scheduling appointments, marketing, accounts payables, receivables, supporting advisors as needed. Manage and execute client money movement transactions as assigned. Review activities within the job scope for sufficient controls to prevent errors, fraud and misstatements of financial results. Attend and participate in learning opportunities through Senior Client Service Associate meetings and internal resources. Oversee office operational projects on an as needed basis. Perform other duties as assigned. Qualifications Bachelor's degree preferred. A min of four years of relevant experience. Financial services experience. Wealth management experience a plus. Skills and Knowledge Strong PC proficiency with MS Office Suite. Positive attitude toward client relations to provide exceptional, proactive client service. Demonstrated ability to manage multiple tasks and maintain the necessary attention to detail. Strong verbal and written communication skills are essential to effective client relationships. Collaborative team player who actively contributes to team success. Strong organizational and analytical skills. Ability to multitask in a fast-paced environment. Highly organized with strong analytical and problem-solving skills. Interest in financial planning and client service. Able to work in a team environment. Connect Wealth provides training and resources to support your success in the role. They also offer great career advancement opportunities along with a competitive compensation and benefits package. EOE M/F/D/V

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status. To learn more about Topcon career opportunities go to ********************* . Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name. **Job Purpose:** The Customer Success Representative supports Autodesk and Bluebeam Account Managers in driving business growth and renewals by fostering strong client relationships and ensuring the successful delivery of technical service engagements. This role acts as a trusted advisor to clients, aligning their needs with tailored solutions, providing proactive support, and ensuring satisfaction through effective coordination of resources and services to achieve desired outcomes. **Core Job Duties** + Collaboration with Account Managers: Partner closely with account managers to identify opportunities for renewals, upselling, and cross-selling by understanding client goals and aligning solutions accordingly. + Technical Service Oversight: Coordinate and oversee the delivery of technical service engagements, ensuring they are executed on time, within scope, and meet client expectations. + Client Relationship Management: Build and maintain strong, trust-based relationships with clients, acting as their primary point of contact for ongoing support and service needs. + Customer Advocacy: Serve as the voice of the customer, gathering feedback and insights to communicate client needs, challenges, and opportunities to internal teams. + Issue Resolution: Act as a liaison between the client and technical teams to resolve issues promptly, ensuring minimal disruption to client operations. + Process Improvement **:** Contribute to the development of customer success best practices and tools to enhance team efficiency and customer experiences. **Minimum Requirements for job:** **Education and Experience:** + Bachelor's degree in Business Admin or Technology related field + 5+ years of experience in Autodesk and Bluebeam Customer Success, Account Management, technical project management, or related role + Familiarity with CRM and PM tools **Knowledge, Skills & Attributes:** + Autodesk and Bluebeam or related software + Strong understanding of customer success principles and practices. + Familiarity with technical service delivery processes and project coordination. + Strong organizational and time-management abilities to handle multiple priorities effectively. + Analytical and problem-solving skills for addressing client issues and identifying opportunities. + Customer-focused mindset with a proactive approach to addressing needs and challenges. + Collaborative and team-oriented with the ability to work across departments. **Physical Requirements:** + Occasional ability to lift and carry items up to 20 pounds, such as laptops, presentation materials, or equipment. + Capacity to travel as required, which may include driving or air travel. **Working Conditions:** + Primarily operates in a remote work environment with consistent access to necessary technology and resources. + Flexible schedule to accommodate client meetings or deadlines across different time zones, including occasional early mornings or late evenings. + Periodic travel may be required for on-site client visits, conferences, or team meetings + Ability to work in a fast-paced, collaborative environment while managing multiple tasks and deadlines. **We are Topcon (*********************************** .** We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services. We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow. Learn more here (**************************** .