Assistant Automotive Service Center Manager
Customer Service Manager Job In Waukesha, WI
Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for six consecutive years!
Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
All major Holidays & Birthday off
Advanced Leadership Training Programs: build the skills to grow your career
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs that support an engaged workplace
Profit Sharing
401(K) with company match
Paid ASE testing and certifications
Compensation
Saturday & Sunday weekend premium pay $2.50 per hour
Base pay up to $26.00/hr with annual performance-based merit raises*
*The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Job Duties
The Assistant Service Center Manager would assist the Service Center Manager in overseeing the Service Technicians and the Automotive Service Center. The Assistant Service Center Manager will be responsible for:
Resolving customer issues
Providing technical assistance and training for service technicians and advisors
Supervising Service Center associates
Performing Technician responsibilities as needed
Demontrating awareness and compliance with Loss Prevention and safety policies.
Qualifications
Must possess a valid driver's license
Great communication skills
Prior Automotive Maintenance experience is preferred
Prior supervisory experience preferred
Prior Retail experience preferred
Able to work evenings when needed and at least every other weekend
Able to pass pre-employment drug screening and background checks
Able to attain an ASE Certification in A4 Steering and Suspension and A5 brakes within one year of hire date
Must possess or have the ability to obtain forklift certification
Ability to read and speak English and communicate with customers and co-workers
*Michigan Stores Only* ASE A4 and A6 Certifications required for Tech Level II and ASE A3, A4, A5 and A6 Certifications required for Tech Level III OR equivalent Michigan certifications.
EEO Statement
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 6 years in a row.
Senior Safety & Operations Manager
Customer Service Manager Job In Waukesha, WI
MRA
Waukesha, WI
MRA is partnering and conducting a confidential search for a key leadership position within a leading heavy equipment manufacturing company. This role requires a strong background in safety, operations, and process improvement within both union and non-union environments and within a heavy equipment manufacturer.
Position Overview
The Senior Safety & Operations Manager will play a critical role in overseeing safety compliance, risk management, and operational efficiencies while leading a small team. The ideal candidate will have a deep understanding of OSHA regulations, manufacturing processes, and continuous improvement strategies to drive a culture of safety and efficiency.
Key Responsibilities:
Lead and implement safety policies, procedures, and process improvements to enhance workplace safety and operational effectiveness.
Ensure compliance with OSHA standards and other regulatory requirements.
Oversee both union and non-union workforce dynamics, ensuring smooth collaboration and productivity.
Manage and mitigate safety risks while driving a culture of continuous improvement.
Supervise one direct report and provide leadership to internal teams.
Qualifications:
Proven experience in heavy equipment manufacturing or related industries.
Strong knowledge of OSHA regulations, workplace safety, and compliance.
Experience working with both union and non-union teams.
Demonstrated ability to implement process improvements and enhance operational efficiency.
Leadership experience, with the ability to mentor and manage a team.
Compensation & Benefits:
Competitive salary and benefits
This is a highly confidential search. Qualified candidates will be contacted directly for further discussions.
To apply or learn more, please submit your resume.
Plant Manager
Customer Service Manager Job In Milwaukee, WI
Direct Hire | Full Benefits | 401(k) | PTO
We are seeking an experienced Plant Manager to lead manufacturing operations at our Milwaukee facility. This role is responsible for overseeing production, warehousing, and distribution while driving efficiency, cost reduction, and continuous improvement initiatives. The Plant Manager will own the P&L and collaborate with leadership to align operational goals with financial objectives. The ideal candidate is results-driven, forward-thinking, and highly skilled in plant operations, Lean methodologies, and team leadership.
Key Responsibilities
Oversee day-to-day operations of the plant, ensuring safety, quality, and efficiency.
Drive financial performance, including P&L management, forecasting, and cost reduction initiatives.
Lead production planning, scheduling, and material flow to meet customer and business demands.
Implement Lean and Six Sigma methodologies to optimize operational efficiency and improve processes.
Develop and execute strategic manufacturing plans aligned with business goals.
Foster a high-performance culture through leadership, coaching, and employee development.
Ensure compliance with industry regulations, OSHA standards, and company policies.
Collaborate with cross-functional teams in finance, engineering, and supply chain to optimize plant operations.
Identify and drive continuous improvement projects that enhance productivity and reduce waste.
Travel as needed to support business objectives.
Qualifications
Bachelor's degree in a relevant field or equivalent experience.
5+ years of plant management experience in a manufacturing environment.
Strong P&L management experience with a track record of improving financial performance.
Expertise in production scheduling, inventory control, and material flow optimization.
Experience with Flexographic and Gravure inks (Solvent, Water, UV, and Coatings) is highly desirable.
Knowledge of Lean, Six Sigma, and process improvement methodologies.
Proven leadership experience in team development, change management, and performance optimization.
Strong problem-solving, communication, and strategic planning skills.
Work Environment
Manufacturing & office setting - regular walking of the plant floor required.
Physical requirements: standing, sitting, bending, and occasional lifting.
Assistant Automotive Service Center Manager
Customer Service Manager Job In Waukesha, WI
Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for six consecutive years!
Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
All major Holidays & Birthday off
Advanced Leadership Training Programs: build the skills to grow your career
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs that support an engaged workplace
Profit Sharing
401(K) with company match
Paid ASE testing and certifications
Compensation
Saturday & Sunday weekend premium pay $2.50 per hour
Base pay up to $26.00/hr with annual performance-based merit raises*
*The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Job Duties
The Assistant Service Center Manager would assist the Service Center Manager in overseeing the Service Technicians and the Automotive Service Center. The Assistant Service Center Manager will be responsible for:
Resolving customer issues
Providing technical assistance and training for service technicians and advisors
Supervising Service Center associates
Performing Technician responsibilities as needed
Demontrating awareness and compliance with Loss Prevention and safety policies.
Qualifications
Must possess a valid driver's license
Great communication skills
Prior Automotive Maintenance experience is preferred
Prior supervisory experience preferred
Prior Retail experience preferred
Able to work evenings when needed and at least every other weekend
Able to pass pre-employment drug screening and background checks
Able to attain an ASE Certification in A4 Steering and Suspension and A5 brakes within one year of hire date
Must possess or have the ability to obtain forklift certification
Ability to read and speak English and communicate with customers and co-workers
*Michigan Stores Only* ASE A4 and A6 Certifications required for Tech Level II and ASE A3, A4, A5 and A6 Certifications required for Tech Level III OR equivalent Michigan certifications.
EEO Statement
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 6 years in a row.
District Manager
Customer Service Manager Job In Milwaukee, WI
When it comes to business opportunities, there are opportunities, and then there are Farmers business opportunities. If you're a forward-thinking entrepreneur who wants to build your business while helping others do the same, becoming a Farmers district manager offers one of the most exciting prospects you'll find.
Farmers district managers are independent business owners responsible for all facets of their operations. This includes recruiting individuals to own and operate insurance agencies, facilitating profitable sales growth, nurturing agency development, and supporting overall district-wide business achievements.
Do you envision a career with limitless income potential and enticing bonus prospects, including travel incentives for high achievers? If so, it's time to explore the path to becoming a Farmers district manager.
We're on the lookout for candidates who possess:
The determination and capability to manage their own business with a focus on fostering agency expansion.
Preferably, 5+ years of experience in Property & Casualty or Financial Services sales.
A proven track record of driving business outcomes in current and/or prior roles.
Over 5 years of effective leadership experience, including recruiting and nurturing sales professionals or business proprietors.
The ability to devise and implement effective business strategies.
A strong business acumen, coupled with the skill to mentor successful business owners.
A history of establishing a local presence in their community.
A track record of achieving business results by fostering productive relationships across various business functions.
The ability to assess market conditions, trends, and indicators.
Knowledge of contracts and related compliance experience.
Key Requirements:
Satisfactory results on a background check.
Attainment of Property, Casualty, Life, and Health licenses.
Attainment of Series 6, 63 (where applicable), and 26 licenses.
Access to startup capital - Farmers does not charge startup fees.
A 4-year college degree or equivalent experience.
Successful completion of the University of Farmers district manager training program.
Secure an acceptable office location.
Why Farmers:
Access to top-notch training via the University of Farmers program.
The freedom to be your own boss and run your own business.
Representation of one of America's most recognized Fortune 500 brands.
Potential bonus opportunities for qualified district managers.
Business Manager
Customer Service Manager Job In Milwaukee, WI
Heck Capital Advisors, LLC is an independent investment advisory firm with a strong foundation. We have been serving individual and institutional clients with comprehensive investment services from the heart of Wisconsin, where Robert Heck first began the family's investment legacy in the 1950's. Heck Capital's managers and advisors offer small-town values and an exceptional work ethic with competitive investment services for our clients. Client referrals are a testament to our work and have allowed us to cultivate a national reach with over $10 billion of assets under management, consultation, and advisement. Bringing Wisconsin values to our client relationships in 40 states with offices in Rhinelander WI, Milwaukee WI, Green Bay WI, and Minneapolis MN.
Job Characteristics
Job Level: Director
Type of Position: Full Time, In-person
Based out of Heck Capital's Rhinelander, Milwaukee, or Green Bay offices
Exempt
Anticipated Start Date: 2025
Essential Job Functions
The Business Manager is an integral part for the growth and efficiency of the firm, responsible for overseeing operations, driving strategic initiatives, and managing resources to ensure business success. We are seeking a candidate that is highly motivated, has a positive attitude, willing to work in a fast-paced environment, and willing to grow and take on new tasks and assignments.
Oversee human resources functions, including recruitment, onboarding, performance management, and employee relations, ensuring compliance with labor laws and company policies
Facilitate communication and collaboration across departments to align business functions with company objectives
Develop and implement business strategies to improve efficiency and profitability
Lead and mentor team members to enhance performance and productivity. Coordinate and monitor project timelines and deliverables
Prepare detailed business reports and presentations for management and communication
Identify opportunities for process improvements within current operations and implement solutions
Other duties as assigned
Requirements
Bachelor's degree in finance, Business Administration, Business Management, or a related field. In addition, a master's degree is preferred.
Previous HR experience
Experience in administrative or support within a business environment
Strong understanding of business principles, financial management, and operational strategies
Ability to adapt to changing business needs and learn new technologies
Strong leadership qualities, with the ability to motivate and manage teams effectively
Knowledge/familiarity with markets and investments
Ensures confidentiality with respect to all information pertaining to clients and potential clients
Excellent oral, written, and interpersonal communication skills
Computer skills: Microsoft Office (especially Excel), Adobe suite of products and the ability to learn and adapt to changes in technology
Possess a commitment to professionalism, honesty, and strong work ethic
Benefits
Enjoy peace of mind with comprehensive insurance coverage, including health, dental, vision, short-term and long-term disability. Embrace work-life harmony with generous leave and holiday benefits, including sick leave and paid holidays/vacations. Secure your future with a matching 401K retirement plan and a Health Savings Account (HSA), ensuring financial stability and proactive health management. Enjoy sponsored certifications, health memberships, and a cell phone subsidy to enhance your well-being and job satisfaction.
How to Apply
Send Resumé and Cover Letter to:
Heck Capital Advisors
Email: *************************** (Attn: Business Manager)
PO Box 738
Rhinelander, WI 54501
Store Manager
Customer Service Manager Job In Wauwatosa, WI
The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.
Responsibilities
Set and execute sales performance goals to increase profitability
Hire, train, and assess store employee's productivity and performance
Maintain orderly, presentable appearance of the store
Oversee stock and store operations
Qualifications
High school education or equivalent experience
2+ years' store management experience
Customer centric with a positive attitude
Store Manager
Customer Service Manager Job In Winthrop Harbor, IL
Starting Salary Ranges from $26.00/hr to $30.00/hr (DOE)
The Store Manager leads the team to ensure an excellent experience for both customers and crew members. With a strong understanding of retail operations, the manager is pivotal in establishing the store as the top local seller of boat parts. The mission is to serve customers who need products for their boating projects and ensure their satisfaction, fostering loyalty. West Marine is committed to being a Drug-Free Workplace and an Equal Opportunity Employer.
Supervisory Responsibilities:
• Recruit, interview, hire, and train new staff.
• Conduct performance evaluations.
• Organize and manage staff schedules.
• Handle corrective actions and terminations.
• Oversee all store operations.
Duties/Responsibilities:
• Manage sales, expenses, payroll, and shrinkage to meet financial goals.
• Utilize the Monthly Staffing Guide for optimal scheduling.
• Create weekly Crew Member schedules three weeks in advance.
• Implement programs that drive sales and enhance customer engagement.
• Develop strategies to boost customer count and loyalty.
• Collaborate with Pro Market Team Managers to grow the wholesale business.
• Oversee ordering processes and profit/loss management.
• Ensure timely execution of company communications.
• Maintain high customer satisfaction through exemplary service.
• Coach staff on product knowledge and sales techniques.
• Set and monitor performance goals.
• Enforce operational and personnel policies.
• Ensure accurate payroll processing and compliance with asset protection standards.
• Uphold legal requirements and represent the brand's values.
• Stay updated through training programs.
• Maintain flexibility in scheduling including nights, weekends and some holidays.
• Ensure timely completion of Omni orders.
• Act as "Manager on Duty" and perform additional duties as needed and/or assigned.
Required Skills/Abilities:
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Effective time management and organizational skills.
• Strong analytical and problem-solving capabilities.
• Ability to prioritize and delegate tasks.
• Proficiency in Microsoft Office Suite or similar software.
• Detail-oriented with the ability to multitask under pressure.
• Strong leadership and management skills.
• Budget development and maintenance experience.
• Thorough understanding of company policies and practices.
• Flexibility for evening, weekend, and holiday shifts.
• Preferred knowledge of industry and products.
Education and Experience:
• Business, Business Administration, or a related field Degree preferred, or equivalent work experience.
• Two years of retail management experience preferred.
Physical Requirements:
• Continuous standing and walking throughout the retail space.
• Ability to wear and communicate through a headset continuously.
• Frequent climbing, bending, stooping, and twisting.
• Occasionally operate equipment, including forklifts.
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently.
Other Requirements:
• Must be at least 18 years old.
To review many of the benefits West Marine offers, along with starting pay ranges for select states, please visit our benefits page at **************************** . Join us at West Marine and help us provide the best boating experience for our customers!
Manager Customer Service
Customer Service Manager Job In Milwaukee, WI
Become part of the excitement. Manager Customer Service As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In this role you will:
* Assist the Branch Manager in managing resources within the branch
* Supervise and mentor customer service, administrative, warehouse, and transportation functions
* Staff all service and administrative functions and monitor performance of related employees
* Implement customer-facing service solutions and e-commerce solutions
* Set branch schedules, establish procedures, and resolve service failures
* Collaborate with Branch Manager in managing profitability, expenses, and assets
What you bring to the table:
* SAP and Microsoft Office experience
* Supervisory and leadership skills; ability to motivate and support a team
* Problem solving and conflict resolution skills
* 3+ years experience required
* 2 year degree preferred
Compensation Details:
* The expected rate of pay for this position is starting at $83,000 annually depending on experience.
* This position is also bonus eligible - based on specific and relevant business metrics.
The Value of Graybar:
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:
* Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
* Life Insurance coverage for you and options for your family.
* Save on expenses with Flexible Spending Accounts.
* Enjoy our Disability Benefits at no cost to you.
* Share in our success with Profit Sharing Plans.
* 401(k) Savings Plan with company match to help secure your future.
* Paid Vacation & Sick Days to spend time away from work or in case of an illness.
* Rest and recharge during our Paid Holidays throughout the year.
* Volunteer with Community Time Off to give back to the community.
* Predictable Work Schedules to plan your life: no weekends or nights for most roles.
* Celebrate your and others' achievements with our Employee Recognition Program.
* Reach your career goals with our Educational Reimbursement and Career Development Programs.
* And More Perks that support your well-being and career growth.
Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.
Why should you join Graybar?
At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.
Apply now and find out what's next for you.
Equal Opportunity Employer/Vet/Disabled
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Customer Service Manager
Customer Service Manager Job In Iron Ridge, WI
Our craft is flavor. A third-generation strong company, we believe that the best recipes are passed down from one generation to the next. From the award-winning food products we make to the customers we serve, our commitment to excellence is the foundation of everything we do.
Just like the recipes we create, our team is only successful with a foundation of key ingredients: Customer Focus, Development, Family, Integrity, Teamwork, and Excellence. Since our inception in 1986, we've cultivated a culture of support, togetherness, respect, loyalty, and family values. When you join the PS team, you're part of a family and part of our recipe for success.
Position Summary:
We are looking for a Customer Service Manager to develop and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and loyalty. This leadership role involves strategic planning, managing the Customer Service Team, and working closely with internal teams and external partners to deliver exceptional service tailored to client needs. The goal of this role is to increase customer satisfaction, reduce churn, and drive customer loyalty through continuous improvement and outstanding service.
What You'll Do:
Team Leadership:
Develop and implement a customer experience strategy that aligns with company goals.
Supervise, mentor, and motivate a team of customer service representatives.
Conduct regular performance evaluations, provide feedback, and support staff development.
Implement initiatives that improve customer satisfaction, including training programs and process improvements.
Customer Interaction:
Design and oversee customer satisfaction surveys and feedback mechanisms.
Handle escalated customer inquiries and complaints, ensuring timely and effective resolutions.
Process Improvement:
Develop and implement customer service policies and procedures.
Analyze customer service metrics and optimize service delivery based on insights.
Stay current on industry best practices and implement innovative customer experience solutions.
Training:
Design and deliver training programs for new and existing staff to improve skills and knowledge.
Reporting:
Create and monitor KPIs for customer experience, reporting progress to senior leadership.
Analyze customer feedback to identify trends and areas for improvement.
Prepare and present regular reports on customer service performance.
What We're Looking For:
Education:
Bachelor's degree in Business Administration, Marketing, or a related field. Master's degree is a plus.
Experience:
Minimum of 5 years of experience in customer service management, preferably in the food industry.
Proven track record of achieving sales targets and managing key accounts effectively.
Experience with Salesforce is preferred.
Skills:
Excellent communication, negotiation, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in CRM software (Salesforce), Microsoft Office Suite, and general customer experience management tools.
Deep understanding of the food industry and market dynamics.
Strong leadership and team management skills.
Benefits of Working at PS Seasoning:
When you join the PS family, you'll receive:
Competitive Pay
Health, Dental, Vision & Life Insurance
401K with Company Match
Paid Holidays & Vacation
On-Site Fitness Room
50% Off Employee Discount
Employee Appreciation Events
Outdoor Courtyard with Putting Green
Delicious Smells
PS Seasoning is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Customer - Food Service
Customer Service Manager Job In Waukesha, WI
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Pay Range: $16.00 to $20.54 Shift: Variable Actual pay will be based on various factors, such as a candidate's qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker's gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.
Food/Guest Service coworkers:
Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers give the best customer and food service experience in clean, state of the art facilities.
Requirements:
* You must be at least 16 years of age to work in our stores
* Great people skills
* Enjoy a fast paced work environment
* Maintain our in-store food program
* Ability to problem solve challenges and shift priorities quickly
* Desire to help customers
* Maintain a clean and inviting store
* Some weekend and holiday availability is required
Kwik Trip has rated as a Top Workplace several years running, both nationally and in the states that we operate. We live by our mission, treating others how we would like to be treated and we strive to make a difference in people's lives. Our mission drives how we operate as a business as well as how we approach staffing our stores. We are a family owned company and share 40% of pre-tax profits with all their co-workers. Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days of our guests.
Kwik Trip is an innovative company that offers a variety of careers paths, from Retail Leadership to our Support Center and Production and Distribution Facilities. Many co-workers throughout the company have started as Guest Service Co-workers and have developed the skills to take on new challenges and roles within the company.
Similar positions would be: Customer Service, Food, Cashier, Cook, Server.
Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.
Learn more about....
Customer Service Manager I
Customer Service Manager Job In Grafton, WI
Do you have a passion for developing employees and a sharp attention to detail? If you are a combination of those skills, we have an exciting Customer Service Manager opportunity you may want to consider.
As a Customer Service Manager, you're responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate and develop your team of direct reports to achieve their full potential while complying with all policies and procedures.
Essential Functions:
The Customer Service Manager responsibilities include:
Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
Leads by example and helps to create a positive environment.
Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
Ensures the staff delivers distinctive customer service.
Works to resolve internal and external customer issues promptly and courteously.
Ensures staff complies with established standards and regulations.
Resolves audit exceptions in a timely manner on an as needed basis.
The Customer Service Manager is a role model for our employees and customers and consistently reflects the Bank Five Nine brand.
Must Haves:
High school diploma or G.E.D.
At least 1+ year of experience in a retail banking environment
Basic keyboarding skills and the ability to navigate in a Windows environment
Preferred to Have:
Bachelors degree.
Coaching/training experience.
Experience with supervision or leadership of retail banking activities.
Audit/compliance expertise.
New accounts experience.
Why Bank Five Nine:
We've been in business over 165 years, and we're just getting started! Bank Five Nine is on a mission to make lives better for the Wisconsin communities that we have been honored to serve since 1859! We're excited to be named a Top Place to Work for 15 years in a row and proud to be a place that people love to come to work every day.
We are an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals
Customer Service Supervisor 2025
Customer Service Manager Job In Milwaukee, WI
Lake Michigan's Fast Ferry is looking for motivated, reliable Customer Service Supervisors for our 2025 season!
Customer Service Supervisors work in the Milwaukee terminal to help our passengers have a safe, efficient, and fun experience! This includes: booking and processing reservations, issuing boarding passes, answering customer inquiries, providing security, assisting passenger boarding, and overseeing our departure processes. CSSs may also have light call center work and assist in receiving deliveries.
Lake Express' season runs from mid-April until the end of October.
McHenry--Customer Service Manager
Customer Service Manager Job In McHenry, IL
The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.
Major Duties and Responsibilities:
• Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs
• Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience
• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills
• Conducts new employee orientations, trains and coaches Store Associates
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales
• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
• Provides direction, support, and ongoing feedback of overall performance to staff members
• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled
• Ensures company standards are met for store and associate appearance
• Assists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed
• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate
• Willingness to participate in continued education, including product knowledge and professional development
• Assists management team with inventory management
• Performs all duties of a store associate while functioning as a Customer Service Manager
• Performs all duties as directed by managers
Qualifications
• Must be 21 years of age
• 1-2 years retail management experience. Demonstrates supervisory and training/coaching skills
• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
• Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type
• Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
• Ability to count cash and make change accurately
• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card
• Ability to repeatedly lift 40-50 pounds
• Ability to stand and/or walk for extended periods of time
• Ability to follow directions and complete assignments
• Perform all duties as assigned by supervisors
• Ability to repeatedly walk up and down stairs
• Ability to work in cold areas
Compensation and Benefits:
• Hourly pay range for this position is $19.00-$24.00.
• Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.
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HVAC Service Manager
Customer Service Manager Job In Jackson, WI
Mr. Holland's Home Services started from humble beginnings back in 1997 and has grown to become a staple in all southeastern and surrounding areas of WI. We are a team of home service experts who go the extra mile to ensure peak performance for your home's heating, air conditioning, plumbing, and electrical systems.
Position Overview: We are seeking a dedicated and experienced HVAC Service Manager to join our team at our Jackson, Wisconsin location. The Service Manager will oversee our HVAC service operations, ensuring that our customers receive prompt, reliable, and high-quality service. This position would require in field management to train and coach technicians in proper turnover processes. This role requires strong leadership skills, technical expertise in HVAC systems, and a customer-centric approach to service delivery.
Why work for Mr. Holland's?
* Benefits that start on the 1st of the month following hire date
* Great Growth Opportunities
* Fantastically fun work culture
* Medical (three affordable medical plans to choose from), Dental and Vision Insurance
* Company paid Life Insurance and Employee Assistance Program for yourself, spouse, and children.
* Company paid Short-Term and Long-Term Disability
* Optional Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield
* 401k with company match
* Professional and Personal Development, Including Continued Education Assistance
* Paid vacation and major holidays
* Compensation: $80,000-$150,000 salary plus bonus
Key Responsibilities:
* Team Leadership: Manage and lead a team of HVAC service technicians, providing guidance, training, and support to ensure high performance and customer satisfaction.
* Service Operations: Oversee day-to-day service operations, including scheduling, dispatching, and monitoring service calls to meet customer expectations and service level agreements.
* Technical Expertise: Utilize your in-depth knowledge of HVAC systems to troubleshoot complex issues, provide technical support to technicians, and ensure efficient service delivery.
* Customer Service: Maintain a focus on customer satisfaction by addressing customer inquiries, resolving complaints, and ensuring service excellence at every interaction.
* Inventory and Resource Management: Manage inventory levels, equipment, and resources to optimize service efficiency and minimize downtime.
* Compliance and Safety: Ensure compliance with industry regulations, company policies, and safety standards to maintain a safe working environment for employees and customers.
Qualifications:
* Strong customer value adding techniques to help increase the average ticket price
* Be willing to be in the field to help train and coach technicians
* Proven experience in HVAC service management or a similar role, demonstrating leadership capabilities and technical proficiency.
* Strong understanding of HVAC systems, components, and operations, with the ability to troubleshoot and resolve technical issues effectively.
* Excellent communication skills, both verbal and written, with the ability to interact professionally with customers, technicians, and internal stakeholders.
* Leadership qualities, including the ability to motivate and inspire a team, foster a collaborative work environment, and drive continuous improvement.
* Organizational skills and the ability to prioritize tasks in a fast-paced environment to meet service deadlines and customer expectations.
* Must be able to pass a background check and drug screen.
Field Service Site Manager
Customer Service Manager Job In West Allis, WI
We are Toshiba. We have an unwavering drive to make and do things that lead to a better world.
At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact and Create Together.
Toshiba America Energy Systems Corporation (TAES) provides energy industry solutions - new equipment, retrofits, maintenance, outage planning and more - for current and future power generation needs in the Americas, including thermal, hydro and nuclear power plants.
Position Summary
We are seeking a Field Service Site Manager to join our team at Toshiba America Energy Systems Corporation. The Site Manager is responsible for traveling to lead complex major outages and uprates. Their role includes on-site project leadership, engineering, and technical support, and serving as the primary on-site customer point of contact. Additionally, they may act as the overall project lead for smaller scope turn-key projects or during backshifts as needed. Their activities may involve, but not limited to providing support for steam turbines, generators, valves, and auxiliary systems.
Essential Duties
Act as the on-site contact for the customer and support pre-outage planning.
Coordinate Toshiba, vendor, and craft labor affiliate work activities.
Complete project reports, identify and coordinate emergent work, and advise on schedule updates.
Support service, repair, installations, or fleet outages.
Advise and support disassembly, repair, and assembly of power generation equipment and auxiliary systems.
Support startup activities and troubleshooting.
Coordinate with design groups, and answers engineering queries.
May assist project as site shift supervisor. Manage shift activities, approve timesheets, submit work activity reports, coordinate shift activities with the project manager and teams, and submit expense reports promptly.
Assists in project development, ensures technical requirements are met, and address technical issues with subcontractors and suppliers.
Travel
Over 50% annually.
Must be able to travel 70% of the time and work significant overtime during outage seasons.
Education and Required Experience
A minimum of 10 years of industry experience with a Bachelor's degree (or equivalent) in Mechanical or Electrical Engineering preferred. A minimum of 15 years of industry experience with High School diploma is required.
Excellent English reading, writing, and verbal communication skills.
Ability to organize and direct technical personnel, experience in procedure and process documentation, and technical report writing.
Familiarity with product and document management, including PDM systems.
Experience in the installation, repair, or refurbishment of power generation equipment is necessary.
Physical Requirements (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.)
The employee must be able to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to finger, handle, or feel. The employee frequently is required to talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
Work Environment
While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts, fumes, or airborne particles, and toxic or caustic chemicals. The employee is occasionally exposed to work in high, precarious places, and risk of shock. The employee is occasionally exposed to extreme heat, extreme cold and wet, humid conditions. The noise level in the work environment is frequently loud.
Additional Info
Toshiba employees enjoy a comprehensive compensation and benefit package including an annual bonus, a generous 401k match, health, and wellness programs as well as
generous t
ime off.
Toshiba is an Equal Opportunity Employer.
Assistant Automotive Service Center Manager
Customer Service Manager Job In Oak Creek, WI
Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for six consecutive years!
Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
All major Holidays & Birthday off
Advanced Leadership Training Programs: build the skills to grow your career
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs that support an engaged workplace
Profit Sharing
401(K) with company match
Paid ASE testing and certifications
Compensation
Saturday & Sunday weekend premium pay $2.50 per hour
Starting base pay up to $23.50/hr with annual performance-based merit raises*
The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Job Duties
The Assistant Service Center Manager would assist the Service Center Manager in overseeing the Service Technicians and the Automotive Service Center. The Assistant Service Center Manager will be responsible for:
Resolving customer issues
Providing technical assistance and training for service technicians and advisors
Supervising Service Center associates
Performing Technician responsibilities as needed
Demontrating awareness and compliance with Loss Prevention and safety policies.
Qualifications
Must possess a valid driver's license
Great communication skills
Prior Automotive Maintenance experience is preferred
Prior supervisory experience preferred
Prior Retail experience preferred
Able to work evenings when needed and at least every other weekend
Able to pass pre-employment drug screening and background checks
Able to attain an ASE Certification in A4 Steering and Suspension and A5 brakes within one year of hire date
Must possess or have the ability to obtain forklift certification
Ability to read and speak English and communicate with customers and co-workers
*Michigan Stores Only* ASE A4 and A6 Certifications required for Tech Level II and ASE A3, A4, A5 and A6 Certifications required for Tech Level III OR equivalent Michigan certifications.
EEO Statement
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 6 years in a row.
Assistant Automotive Service Center Manager
Customer Service Manager Job In Oak Creek, WI
Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for six consecutive years!
Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
All major Holidays & Birthday off
Advanced Leadership Training Programs: build the skills to grow your career
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs that support an engaged workplace
Profit Sharing
401(K) with company match
Paid ASE testing and certifications
Compensation
Saturday & Sunday weekend premium pay $2.50 per hour
Starting base pay up to $23.50/hr with annual performance-based merit raises*
The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Job Duties
The Assistant Service Center Manager would assist the Service Center Manager in overseeing the Service Technicians and the Automotive Service Center. The Assistant Service Center Manager will be responsible for:
Resolving customer issues
Providing technical assistance and training for service technicians and advisors
Supervising Service Center associates
Performing Technician responsibilities as needed
Demontrating awareness and compliance with Loss Prevention and safety policies.
Qualifications
Must possess a valid driver's license
Great communication skills
Prior Automotive Maintenance experience is preferred
Prior supervisory experience preferred
Prior Retail experience preferred
Able to work evenings when needed and at least every other weekend
Able to pass pre-employment drug screening and background checks
Able to attain an ASE Certification in A4 Steering and Suspension and A5 brakes within one year of hire date
Must possess or have the ability to obtain forklift certification
Ability to read and speak English and communicate with customers and co-workers
*Michigan Stores Only* ASE A4 and A6 Certifications required for Tech Level II and ASE A3, A4, A5 and A6 Certifications required for Tech Level III OR equivalent Michigan certifications.
EEO Statement
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 6 years in a row.
Customer Service Manager
Customer Service Manager Job In Iron Ridge, WI
Our craft is flavor. A third-generation strong company, we believe that the best recipes are passed down from one generation to the next. From the award-winning food products we make to the customers we serve, our commitment to excellence is the foundation of everything we do.
Just like the recipes we create, our team is only successful with a foundation of key ingredients: Customer Focus, Development, Family, Integrity, Teamwork, and Excellence. Since our inception in 1986, we've cultivated a culture of support, togetherness, respect, loyalty, and family values. When you join the PS team, you're part of a family and part of our recipe for success.
Position Summary:
We are looking for a Customer Service Manager to develop and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and loyalty. This leadership role involves strategic planning, managing the Customer Service Team, and working closely with internal teams and external partners to deliver exceptional service tailored to client needs. The goal of this role is to increase customer satisfaction, reduce churn, and drive customer loyalty through continuous improvement and outstanding service.
What You'll Do:
Team Leadership:
Develop and implement a customer experience strategy that aligns with company goals.
Supervise, mentor, and motivate a team of customer service representatives.
Conduct regular performance evaluations, provide feedback, and support staff development.
Implement initiatives that improve customer satisfaction, including training programs and process improvements.
Customer Interaction:
Design and oversee customer satisfaction surveys and feedback mechanisms.
Handle escalated customer inquiries and complaints, ensuring timely and effective resolutions.
Process Improvement:
Develop and implement customer service policies and procedures.
Analyze customer service metrics and optimize service delivery based on insights.
Stay current on industry best practices and implement innovative customer experience solutions.
Training:
Design and deliver training programs for new and existing staff to improve skills and knowledge.
Reporting:
Create and monitor KPIs for customer experience, reporting progress to senior leadership.
Analyze customer feedback to identify trends and areas for improvement.
Prepare and present regular reports on customer service performance.
What We're Looking For:
Education:
Bachelor's degree in Business Administration, Marketing, or a related field. Master's degree is a plus.
Experience:
Minimum of 5 years of experience in customer service management, preferably in the food industry.
Proven track record of achieving sales targets and managing key accounts effectively.
Experience with Salesforce is preferred.
Skills:
Excellent communication, negotiation, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in CRM software (Salesforce), Microsoft Office Suite, and general customer experience management tools.
Deep understanding of the food industry and market dynamics.
Strong leadership and team management skills.
Benefits of Working at PS Seasoning:
When you join the PS family, you'll receive:
Competitive Pay
Health, Dental, Vision & Life Insurance
401K with Company Match
Paid Holidays & Vacation
On-Site Fitness Room
50% Off Employee Discount
Employee Appreciation Events
Outdoor Courtyard with Putting Green
Delicious Smells
PS Seasoning is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Customer Service Supervisor 2025
Customer Service Manager Job In Milwaukee, WI
Lake Michigan's Fast Ferry is looking for motivated, reliable Customer Service Supervisors for our 2025 season!
Customer Service Supervisors work in the Milwaukee terminal to help our passengers have a safe, efficient, and fun experience! This includes: booking and processing reservations, issuing boarding passes, answering customer inquiries, providing security, assisting passenger boarding, and overseeing our departure processes. CSSs may also have light call center work and assist in receiving deliveries.
Lake Express' season runs from mid-April until the end of October.