Customer Service Manager Jobs in Southbury, CT

A leading provider of transportation services is seeking a dynamic District Manager to oversee multi-site operations, drive financial performance, and lead high-performing teams. This role is ideal for a strategic leader with a strong background in operations, team management, and customer relations. Key Responsibilities: Provide operational oversight for multiple locations, ensuring efficiency, compliance, and service excellence. Lead and develop teams, fostering a culture of accountability, engagement, and continuous improvement. Manage budgets, financial performance, and cost optimization strategies. Serve as the primary point of contact for customer contracts, ensuring service delivery and compliance with contractual agreements. Oversee safety, fleet maintenance, and logistics to ensure smooth daily operations. Identify and implement process improvements to enhance operational effectiveness. Develop and execute strategies for employee recruitment, retention, and professional development. Drive local business growth through charter expansion and strategic partnerships. Monitor and ensure compliance with federal, state, and company regulations and policies. Qualifications: 7+ years of leadership experience in transportation, logistics, or a related service industry with multi-site responsibilities. Strong financial acumen, with experience managing P&L, budgeting, and forecasting. Proven ability to build and lead high-performing teams. Excellent communication, problem-solving, and decision-making skills. Proficiency in Microsoft Office Suite and operational management software. Ability to interpret data, analyze trends, and develop strategic solutions. Strong commitment to safety, compliance, and regulatory adherence. Ability to travel up to 60% as needed. Why Join Us? This is an exciting opportunity to take on a high-impact leadership role within a well-established organization. The District Manager will have the ability to drive operational success, develop teams, and contribute to strategic growth in a dynamic, service-driven industry. If you are a results-oriented leader with a passion for operational excellence and team development, we encourage you to apply today!

About the Company: Join the Pacsun Community Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more. Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality. Join the Pacsun Community. Learn more here: LinkedIn- Our Community About the Role: The Store Manager is responsible for cultivating and leading a customer-focused, sales driven, profitable and productive store. The Store Manager owns all aspects of the in-store presentation and operational functions of the store. The Store Manager leads the team by exhibiting passion for product, brands, fashion and trends. The Store Manager consistently coaches the Management team and Associate teams to ensure alignment and motivation around the company's' strategies and goals. The Store Manager is responsible for providing a rewarding associate experience and consistently delivering an exceptional customer experience. Responsibilities: Prioritizes and delegates tasks to meet all selling, visual, and operational needs Builds product confidence by creating accountability and expertise through use of basic and seasonal educational tools Supports and executes all product, visual and marketing directives, and maintains standards set by the company Maintains a clean, well-organized, replenished store and stockroom, promoting a safe working and shopping environment to maximize the customer experience Anticipates and determines customer needs and “solves for yes” in order to ensure customer satisfaction Fosters an environment that delivers an engaging, positive and authentic selling experience to ensure customers return to the store Accountable to self and others for achieving all company sales, metric and operational goals Understands key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance, both topline and expense Creates shortage action plans to minimize loss and achieve shrinkage goal Drives and executes all digital sales strategies including ship from store and BOPIS within the store Qualifications: Four-year college degree or equivalent experience preferred Required Skills: Passion for product, brands, fashion and trends Effective written, verbal and presentation skills Strong interpersonal and communications skills with the ability to communicate at all levels Proven ability to drive sales results in a high sales volume environment Excellent time management skills Ability to interpret all policies and procedures to resolve customer and associate issues Willingness to travel periodically to attend meetings/workshops (overnight may be necessary) Proficient in math and possesses strong computer skills Minimum five years retail experience required, with a proven ability to drive sales results Minimum of two years of retail management experience required Preferred Skills: Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability Serve as a Pacsun advocate in the industry and marketplace Recruit, identify, develop, and retain talent that delivers performance excellence As a manager, serve as a leader of company culture, norms, and conduct Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction Pay range and compensation package: Salary Range: $28 - $32 Other Considerations: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Reports to: Director of Marketing We are searching for a Senior Manager, eCommerce to execute end-to-end eCommerce and digital strategy for our DTC website, on DoorDash, and other online retailers. We are seeking a tech-savvy, results-driven leader to spearhead our eCommerce campaigns to drive revenue growth, optimize performance, and enhance the customer experience. Key Responsibilities: • Lead digital ad campaigns, ensuring budget allocation and ROI tracking in partnership with the Director of Marketing. • Collaborate with leadership to define short- and long-term goals, establishing KPIs to track performance. • Oversee the eCommerce ecosystem, ensuring the website is updated with accurate logos, images, content, deals, and promotions. • Manage and optimize ad spend, making strategic decisions on agency partnerships and marketing investments. • Develop and execute a DTC growth strategy, including promotional campaigns, deal structuring (e.g., BOGO offers), and competitive analysis. • Leverage Shopify and Salsify to streamline product listings and updates. • Analyze sales data, flag trends, and provided detailed reports on performance, conversions, and optimizations. • Aggregate and manage products across multiple platforms (Shopify, Airgoods, Faire, DoorDash) and integrate advertising efforts. • Implement SEO, retargeting, and social media strategies to improve brand visibility and engagement. • Ensure compliance with evolving regulations, working closely with legal and government relations to navigate market expansion. • Monitor industry trends and competitive brands to stay ahead in the marketplace. • Work cross-functionally with marketing to create, test, and deploy digital assets. Qualifications & Skills: -6+ years of experience in eCommerce, preferably in the CPG, beverage/alcohol, or regulated industries. -Strong analytical skills with the ability to interpret and report data to drive actionable insights.-Hands-on execution experience in eCommerce operations, digital marketing, and content management. -Proficiency in Shopify, Salsify, Meta, Yotpo, and Microsoft Office Suite. -Deep knowledge of SEO, SEM, and social media marketing best practices. -Experience managing budgets and optimizing ad spend. -Ability to communicate complex technical concepts in a simplified manner for cross-functional teams. -Entrepreneurial mindset with the ability to scale a growing business. -Understanding of regulatory compliance in the beverage/alcohol/THC space is a plus.

We are hiring a District Manager HTM for our client in Cleveland, OH. Skills: Healthcare Technology Management, Large Healthcare Environment, Clinical Engineering, Leadership, Management, Client Relationship, Safety Programs. Visa sponsorship eligibility: No The ideal candidate will have a successful track record of management performance and leadership within the Healthcare Technology industry. Responsibilities: Successful leadership in Healthcare Technology Management within a large healthcare environment. Develop outstanding client relationships and governance structure, serving as the main point of contact with our University Hospital System client. Exhibit superior business acumen, agility, adept decision-making, and budget management proficiency. Demonstrate strong leadership abilities to coach and mentor various levels of employees. Review and maintain reports to ensure compliance with federal, state, local regulations and Client policies and procedures. Ensure a safe work environment for employees by enforcing all safety programs and making recommendations for changes as necessary. Assess financial risk and opportunities of the account, communicate results to the client and company senior management, and initiate action plans as necessary. Understand Cybersecurity problems and solutions to protect Healthcare providers. Promote and support workplace diversity initiatives. Position Summary: The Client Executive (Single) has overall leadership and responsibility for client relationships, oversight of the assigned contract/s (or a service-related portion of that contract), and company success of a single client organization with multiple sites and either single or multiple services. Has direct accountability for operational excellence - achieved by delivering on our contractual obligations and our service commitments that are: Predictable, Reliable, and Repeatable. Basic Qualifications & Requirements: Bachelor's Degree or equivalent experience. 7 years of management experience. 7 years of functional experience. Experience in Healthcare Technology Management within a large healthcare environment. Company offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. #J-18808-Ljbffr

Join Our Team as a Store Manager at Jordan's Furniture! Relocation assistance is available for qualified candidates who are open to moving for this opportunity. Are you passionate about retail and inspired by the opportunity to lead a talented team? If you thrive in a dynamic environment and are looking for a company that values family and growth, we want to hear from you! Looking for an amazing Leader for our Farmington, CT location in the Westfarms Shopping Center, where we prioritize attracting and retaining top talent. Why You'll Love This Job: Family Atmosphere: At Jordan's, we treat each other like family. Your success is our success! Dynamic Environment: Enjoy a fast-paced setting where every day is exciting and fulfilling. Competitive Compensation: Earn a competitive salary PLUS commission while empowering our store team to reach their full potential-experience the best of both worlds! Endless Career Growth: Your future is bright here. Explore limitless opportunities for advancement! Why You'll Love Working at Jordan's Furniture: Comprehensive Benefits: Enjoy medical, dental, vision, and more! Unique Company Culture: Be part of a fun and vibrant workplace that prioritizes your happiness. Generous Employee Discounts: Who doesn't love a great deal? Fun and Engaging Environment: Join a team that celebrates achievements and fosters a positive atmosphere! Key Responsibilities: As the Store Manager, oversee daily store operations, ensuring a seamless shopping experience for our customers. Analyze store operations to implement effective procedures and improve efficiency. Conduct performance evaluations and provide constructive feedback. Coordinate and actively participate in departmental meetings, workshops, and training initiatives. Identifies and develops leaders by thinking strategically to support our strategic priorities Connect with, observe and coach employees in all departments to support and develop future leaders Challenge their teams to identify skill gaps and celebrate progress Responsible for forecasting and managing yearly budgets. Inspire others to engage, perform and create a work environment which is open, honest, collaborative and accountable through clear, consistent communication that is inclusive and influences their teams Demonstrate ability to pro-actively identify and respond to business changes and readily shifts roles and prioritize to meet these changes Establish and build trust across business functions and all departments to achieve goals. What You Bring to the Table: Must be a motivating leader with the ability to inspire others to engage, perform and create a positive work environment that supports our Core Values. 5-7 plus years of sales management experience in a high-volume retail environment or equivalent education. Proficiency in computer skills and retail management software. Strong multitasking, time-management, and organizational abilities. A passion for leading and motivating others. Ability to thrive in a fast-paced, demanding environment. Excellent interpersonal, written, and verbal communication skills. Strong reasoning and judgment capabilities. Proven leadership skills with the ability to motivate and direct a diverse team. Ready to Make an Impact? Join us at Jordan's Furniture, where your leadership will shape the future of our store and the lives of our employees. Apply today to become a part of our vibrant family! Jordan's Furniture is an Equal Opportunity Employer. Jordan's has budgeted, but does not guarantee, that the compensation for new hire employees in this position will range from $115k - $125k, this is total compensation inclusive of commissions.

As a General Manager, you will play a pivotal role in maintaining the account within the approved budget while exceeding client expectations. You will cultivate excellent relationships with employees, guests, and the client, as well as collaborate seamlessly with other departments. Your leadership will be instrumental in promoting the professional growth and development of the entire team. Selected candidates may be eligible for a signing bonus and/or relocation assistance for this role. Key Responsibilities: Participates in employee meetings, reviews and training programs Manages in compliance with Company established policies and procedures Manages in compliance with local, state, and federal laws and regulations Maintains food cost while ensuring quality standards Establishes and maintains good rapport with staff, client and guest and other departments Manages financial acumen for all areas including financial reporting with sales reports P&L reports, writing and adhering to annual budgets and cash handling Analyzes and creates trends for financial data Manages purchasing and inventory controls Plans menus in consultation with chefs Is knowledgeable on HACCP controls along with proper storage and use of food Preferred Qualifications: Bachelor's degree is preferred, or equivalent professional experience Eight to ten years upscale food service experience, including six years' experience at the management level Experience in personnel management including hiring, supervision, evaluation and succession planning Proven track record to achieve company goals in compliance with company/client policies and procedures Excellent leadership and organizational skills, and must possess attention to detail Supervisory, scheduling, training and coaching skills Effective problem solving and conflict management skills Ability to multi-task as well as stay on task and concentrate with constant interruptions Experience in food purchasing, food costs and inventory control Ability to create budgets, flash reports, financial targets and forecasts Knowledge of cash handling procedures and reconciliation of multiple cash banks and reports Must be knowledgeable on HACCP controls along with proper storage and use of food Monitor compliance with health and fire regulations regarding food preparation and serving Exceptional business etiquette and client relations Manages time effectively and prioritizes tasks to meet deadlines Strong catering experience required Conformity to the highest standards of personal integrity and ethical behavior Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint ServSafe or Department of Health certification a plus

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! Check out our company page: *********************************** RESPONSIBILITIES: The primary responsibility of this position is to lead and direct the efficient operation of warehouse distribution at our laundry facility processing cloth products. This individual must be able to direct and develop all quality initiatives and aspects related to customer relations, service management, production and administration Delivers strong operational performance by ensuring compliance with our organization and regulatory agency standards and programs, and translating corporate strategy into front line operational tactics Ensures a positive, safe environment by driving compliance in infection prevention and food safety, employee safety, OSHA, Joint Commission, regulatory standards, and financial, workplace and legal requirements Provides overall long-term planning, direction and control to assigned accounts within a defined district to achieve pillar goals and key business outcomes Leads recruitment and development of team, ensuring high performance, talent succession planning, and employee engagement; ensures use of applicable rounding Establishes and maintain effective customer rapport and maintains mutually beneficial business relationships with clients Identifies opportunities to implement new products and services which support sales growth and client retention, and independently conducts client negotiations and renegotiates unit contracts Interfaces with client c-suite and regional management and their staffs Develops District forecasts and communicates deviations to Regional & divisional Management Determines plan that optimizes financial performance and productivity by conducting operational audits MINIMUM QUALIFICATIONS: Minimum of 5 years' progressive management experience managing a complex business with financial and operational responsibility for that business, multi-site OR multi-departmental Bachelor's Degree or equivalent experience Requires previous managerial experience in food services in a hospital healthcare environment Self-starter, capable of leading, directing, and supporting a team in a diverse environment with highly developed interpersonal, analytical and communication skills Strong financial acumen required in order to discuss financial planning, objectives and results Exceptional organizational and time management skills with a proven track record of growing accounts Must be able to relate professionally and positively to physicians, clinical staff and healthcare facility executives with excellent communication, interpersonal, presentation and management skills Contract-managed service experience is highly desirable Our Competencies: Be Respectful: Value all we come in contact with Be Remarkable: Create a positive moment with every interaction Be Safe: Keep ourselves and those around us safe Be Honest: Be guided by truthfulness in all we do Benefits: Competitive pay Medical, Dental, Vision Pet, Legal, and Hospital Indemnity Insurance 401k (match) Paid Time Off Package Tuition Reimbursement Referral Program Great company culture Collaborative team environment EOE / Drug-Free Workplace We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

General Manager Opportunity at Gengras Motors About Gengras Motors Gengras Motors has been a trusted name in the automotive industry since 1937. With a strong commitment to serving our customers and employees, we operate dealerships across Connecticut, Massachusetts, and Vermont, representing brands such as Honda, BMW, Volvo, Chrysler, Dodge, Jeep, Ram, Ford, VW, and Subaru. Our core values-caring for others, honesty and integrity, passion, and continuous growth-drive everything we do. Our mission is to double in size through strategic acquisitions while maintaining our reputation for exceptional customer service. Position Overview Gengras Motors is seeking an experienced and results-driven General Manager to lead one of our dealership locations as we continue to grow. The General Manager will be responsible for overseeing all aspects of dealership operations, ensuring profitability, customer satisfaction, and employee engagement. The ideal candidate will have a strong background in automotive retail management, a track record of success in sales and service, and a leadership style that aligns with our core values. Key Responsibilities Strategic Leadership: Develop and execute business strategies to drive sales, service, and profitability while maintaining an exceptional customer experience. Financial Performance: Oversee dealership financials, including P&L management, budgeting, and expense control to ensure maximum profitability. Sales & Service Operations: Lead sales and service teams to achieve and exceed performance targets, ensuring a seamless and customer-focused experience. Team Development: Attract, develop, and retain top talent, fostering a high-performance culture that aligns with Gengras Motors' values. Customer Experience: Ensure that every customer interaction reflects our commitment to service excellence, leading to high CSI (Customer Satisfaction Index) scores. Process Optimization: Implement best practices to streamline operations, enhance efficiency, and improve overall dealership performance. Compliance & Ethics: Ensure compliance with all state, federal, and manufacturer regulations while upholding the highest ethical standards. Qualifications & Requirements Minimum 5+ years of experience in an automotive dealership leadership role (General Manager, General Sales Manager, or Fixed Operations Director preferred). Proven track record of driving profitability and achieving sales and service performance goals. Strong financial acumen, including experience managing P&L statements, budgets, and expense control. Ability to recruit, train, and develop high-performing teams. Excellent customer service and relationship management skills. Strong leadership, communication, and problem-solving abilities. Familiarity with automotive software systems (CRM, DMS, and inventory management tools). Bachelor's degree in Business, Automotive Management, or related field preferred but not required. Why Join Gengras Motors? Competitive compensation package including base salary and performance-based incentives. Comprehensive benefits package, including health, dental, vision, and 401(k). A supportive, team-oriented culture driven by our core values. Opportunities for career growth and advancement within a growing dealership group. The chance to be part of a company with a long-standing reputation for excellence in automotive sales and service. How to Apply: contact: Jim Tierney COO Gengras Motors ************ ********************

Front Desk Supervisor-Human Resources Recruit, Interview, and Hire Client Coordinators Supervise Client Coordinators Train Client Coordinators Supervise, train, and become up to date with all performances of our computer software Avimark. Performance counseling/reviews/feedback to Client Coordinators Maintain and create the schedule of Client Coordinators Assist with maintaining the Front Desk manual and Training Manual. Mandate personnel performance and motivation Mediate personnel problems with Client Coordinators alongside the Hospital Manager Supervise, train, and become up to date with our food inventory and compounding pharmacies. Pay Range: 22-26/hr Front Desk Supervisor-Productivity/Finances Liaison between clients and practice owners/managers Manage the hospital flow of the front desk sector of ASVH Manage and direct Client Payment Plans Review and adjust fee schedules periodically alongside Hospital Manager and Practice Owner At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Basic Skills Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understanding the implications of new information for both current and future problem-solving and decision-making. Social Skills Actively looking for ways to help people. Persuading others to change their minds or behavior. Being aware of others' reactions and understanding why they react as they do. Adjusting actions in relation to others' actions. Bringing others together and trying to reconcile differences. Complex Problem Solving Skills Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Technical Skills Watching gauges, dials, or other indicators to make sure a machine is working properly. Analyzing needs and product requirements to create a design. Writing computer programs for various purposes. Generating or adapting equipment and technology to serve user needs. Conducting tests and inspections of products, services, or processes to evaluate quality or performance. System Skills Considering the relative costs and benefits of potential actions to choose the most appropriate one. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management Skills Managing one's own time and the time of others. Motivating, developing, and directing people as they work, identifying the best people for the job. Determining how money will be spent to get the work done, and accounting for these expenditures. Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Desktop Computer Skills Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs. Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations. Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest. Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail). Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs. Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents Task Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Work Activities Getting Information obtain information from individuals Interacting With Computers use computers to enter, access or retrieve data Communicating with Persons Outside Organization interview customers write business correspondence Communicating with Supervisors, Peers, or Subordinates Establishing and Maintaining Interpersonal Relationships Making Decisions and Solving Problems make decisions Updating and Using Relevant Knowledge use knowledge of investigation techniques use knowledge of written communication in sales work use telephone communication techniques Processing Information examine financial documents to verify issue calculate rates for organization's products or services detect discrepancies on records or reports Resolving Conflicts and Negotiating with Others resolve customer or public complaints Organizing, Planning, and Prioritizing Work

At Stop & Shop, we are dedicated to creating and maintaining a culture where the diverse backgrounds and experiences of our associates are celebrated, and all associates feel they belong and thrive. We work as one team to break down barriers, put the customer first and show that we care for our customers, communities and each other. At Stop & Shop, we're here to feed all of life's moments, and we've made a promise to our customers to help them make the small wins possible every day. As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success. What we'll ask of you: Department Management: Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office Ensure departments meet or exceed sales and profit targets Maintain high standards of sanitation and safety, ensuring compliance with all regulations Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department People Development and Diversity: Direct, oversee, and evaluate the training completion of all Customer Service department team members Monitor and evaluate associate performance and ensure associates have development plans to support professional growth Foster a culture of diversity and inclusion within the team Engage and retain associates by fostering a positive work environment Labor Relations: Manage labor relations to ensure compliance with company policies and labor laws Address and resolve employee issues and grievances in a timely and effective manner Customer Service Excellence: Cultivate a culture of excellence in customer service, providing best-in-class service Ensure customers experience a well-stocked store with the freshest product offerings Support team members in their training to consistently deliver exceptional customer service Operational Efficiency: Monitor and analyze key performance metrics related to customer service and sales Identify opportunities for process optimization and implement solutions to enhance operational performance Manage departmental budgets, expenses, and financial targets to achieve profitability goals Compliance and Safety: Ensure all departments comply with company policies and regulatory requirements Conduct regular safety audits and training sessions Maintain a clean and safe working environment for all associates Community Engagement: Actively engage with the local community to understand their needs Develop and maintain positive relationships with community organizations, schools, and other stakeholders Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact What you bring to the table: 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience Highly motivated, results-oriented, and a self-starter with a proven track record of success Strong ability to influence and communicate effectively across different functions Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders High level of customer service skills, with a genuine passion for exceeding customer expectations Creative and strategic thinking abilities to drive innovation and continuous improvement Effective organizational and time management skills to ensure efficient operations Ability to work flexible hours, including weekends and holidays What we bring to the table: Culture committed to celebrating diverse backgrounds and experiences Comprehensive benefits Opportunities for professional development and career growth Associate discounts Team of associates dedicated to serving our local customers and supporting our communities If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply. 64,800-97300 Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 clients. Our companywide initiatives are to better our service for our clients in order to solidify partnerships, retain customer relations, acquire new business, and overall, increase the value of our client's brands. Our solid structure and continuous desire to improve will help to obtain future goals. It is our mission to continue to drive revenue for our clients through integrity, professionalism, and genuine hard work. Our goal is to provide an environment in which our clients and staff can be placed in a position of continuous and unlimited growth potential. We strive to attain genuine and long lasting relationships, to set the example for others to emulate, and to be the leader in the field of direct sales and marketing. Job Description NY Marketing Firm, LLC offers an exciting, fast-paced, results driven environment. Currently, NY Marketing Firm, LLC is seeking qualified candidates who are looking for a REAL career move to get their foot in the door. We are looking to fill sales and marketing positions from the entry level. We have found that those with any customer service experience thrive with our company. We provide training to all qualified candidates, continued education from entry level and beyond. Please forward resumes in Word or PDF format to [email protected] or contact our Human Resource at ************ NYMarketingFirm.org

Returning UsersLog Back In Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction. Sodexo is seeking a Patient Experience Manager 1 for Yale New Haven Health-York Street Campus, located in New Haven, CT. The Patient Experience Manager will be responsible for ensuring the utilization of Sodexo and Client patient and customer experience technology systems and solutions. This is a key Sodexo role in coordinating the delivery of Sodexo's programs and high standards for this prestigious client organization. Exclusive focus on driving patient and customer satisfaction utilizing Sodexo's proprietary Experiencia Plus platform. Prior experience preferred in analyzing Press Ganey and HCAHPS data and developing site-specific solutions to improve customer experience outcomes. This role will interact heavily with Yale New Haven Health System's hospital and health system clients and staff and will support Sodexo's site operators to achieve contractual KPI's. What You'll Do The successful candidate will: * evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction; * oversee Sodexo's Patient Dining Program and daily meal rounding inclusive of service recovery; * collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience; * perform tray assessments to ensure food quality and presentation and tray accuracy; * exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or * perform management functions that include direct supervision of hourly associates including employee development. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: * Medical, Dental, Vision Care and Wellness Programs * 401(k) Plan with Matching Contributions * Paid Time Off and Company Holidays * Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Is this opportunity right for you? We are looking for candidates who have: * excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies; * passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily; * knowledge of nutrition and specialized diets; * experience with oversight of diet offices; and/or * strong management skills, preferably in healthcare Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 1 year experience in Service Recovery role at large hospitality or hospital environment Application Instructions Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Job Duties • Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business. • Conduct varies surveys related to health assessments and member/provider satisfaction. • Accurately document pertinent details related to Member or Provider inquiries. • Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. • Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations. • Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns. • Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. • Able to proactively engage and collaborate with varies Internal/ External departments. • Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider. • Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. • Ability to effectively communicate in a professionally setting. Job Qualifications REQUIRED EDUCATION: HS Diploma or equivalent combination of education and experience REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES: 1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment PREFERRED EDUCATION: Associate's Degree or equivalent combination of education and experience PREFERRED EXPERIENCE: 1-3 years Preferred Systems Training: Microsoft Office Genesys Salesforce Pega QNXT CRM Verint Kronos Microsoft Teams Video Conferencing CVS Caremark Availity To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum. At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for. BE PART OF THE CONNECTION We are seeking a dynamic and detail-oriented Customer Commitment Manager to lead and manage our Customer Commitment Program. This role is responsible for ensuring the successful execution of initiatives that align with our commitment to delivering exceptional customer experiences. You will oversee program planning, implementation, and evaluation while fostering collaboration across teams to drive customer-focused improvements. WHAT OUR DIGITAL SERVICE & CX MANAGERS ENJOY MOST * Lead the Customer Commitment Program, ensuring projects and initiatives are delivered on time, within scope, and aligned with business goals. * Partner with cross-functional teams, including operations, product, marketing, and customer service, to align on program objectives and track progress. * Leverage customer insights and feedback to identify opportunities for improvement and prioritize initiatives that deliver the most value to customers. * Develop and monitor KPIs to measure the program's impact, regularly reporting on progress and success to leadership. * Drive awareness and engagement around the program, both internally and externally, through clear communication and advocacy. * Identify areas for program refinement and implement solutions to enhance efficiency and effectiveness. Be a key driver of our commitment to customers and help shape a program that delivers real value. If you are passionate about enhancing customer experiences, skilled in program management, and thrive in turning insights into action, this is the role for you. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications * Experience: Project Management and working with customer relationships: 5 years or more * Education: Bachelor's degree (BA/BS) or equivalent experience * Skills: Excellent interpersonal skills with a can-do attitude, diplomatic approach, confidence and comfort around peers and leadership team; excellent written and verbal communication skills * Abilities: Ability to prioritize, organize and handle multiple projects and tasks simultaneously and independently; ability to establish rapport, define expectations and gain commitment to project goals and deliverables; ability to develop strong relationships with cross-functional teams * Working conditions: Office environment Preferred Qualifications * Strategic Thinking: ability to think critically and strategically, connecting dots between customer needs, business goals and actionable plans. Experience developing and implementing innovative ideas that enhance customer experience is highly valued * Project Management: Proven track record of successfully managing multiple projects simultaneously, meeting deadlines and achieving results in a fast paced environment * Cross-Functional Collaboration: Strong interpersonal and relationship building skills, with the ability to influence and align stakeholders across different teams and levels * Communications Skills: Excellent written and verbal communication skills, with the ability to clearly articulate ideas, inspire buy in and present updates to cross-functional partners. Powerpoint expert capable of crafting visually compelling presentations * Customer-Centric Mindset: A deep understanding and passion for customer experience SPECTRUM CONNECTS YOU TO MORE * Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company * Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed * Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed * Total Rewards: Our comprehensive benefits are among the best in the industry Apply now, connect a friend to this opportunity or sign up for job alerts! #LI-JV1 CSU580 2025-47047 2025 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. Apply Now

Assists the Retail Relationship Manager in the day-to-day operations of the Branch, manages the Kearny Bank Protocols along with the inside relationship building process. In partnership with the Retail Relationship Manager, responsible for the sales, service and operation of the branch. Manages, coaches and leads the branch team in achievement of all sales and service expectations as outlined by the branch goals and service standards. A natural leader who is committed to the training and development of the branch team, and extraordinary communicator and has the ability to report on client feedback and team performance. Responsibilities The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. * Assists the Retail Relationship Manager in the development, expansion and management of consumer and business account relationships within a branch concentrating efforts in meeting client needs for financial products and services. Identify clients with additional profit potential and develop action plans to expand these relationships. * Support the implementation of the Kearny Bank Client Experience. * Deliver strategic insights to improve the client experience. * Design and deliver weekly, monthly and quarterly Client Experience effectiveness reports. * Lead, motivate, reward and develop the branch team. * Develop and manage the process to resolve client criticisms and concerns in a courteous, positive and timely manner. * Simplifies and strengthens client experiences and builds client trust by listening to feedback, understanding reasons of dissatisfaction and identifying opportunities to improve. * Coach the sales process and each team member. Hold team accountable for sales objectives. * Proficient in delivering and coaching the flawless delivery of our service protocols and the sales process (The Client Experience) to all Team Members, including new employees. * Assists Retail Relationship Manager in enforcing Bank Security Policies and Procedures. Conducts branch audits on a regular basis. * A leader in assisting branch team with resolving operating and servicing issues while still delivering the Client Experience. * Opens and closes accounts and solves daily client needs. * Must be able to perform Universal Banker (I & II) duties including proving the main cash vault and ATM and Coin Machines. Process teller work and ensure all work is processed properly. * Ensure compliance with all established policies and procedures. * Serves as a role model for branch team, provides guidance on appearance and dress, as needed. * Conduct daily observations of team and provide mentoring and training to improve staff development and overall branch results. * Serve as a liaison between the branch and various departments to ensure full communication and understanding of all company policies and procedures. * Conducts individual coaching sessions with each team member on a quarterly basis with a strong emphasis on achievement of production goals and service standards. * Assist Business Relationship Officers and Loan Officers with business calls to existing and potential clients, as needed. * In the performance of respective duties, must maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and bank policies. * Perform other duties as may be assigned. Qualifications * Bachelor's degree or comparable professional training is required. * Minimum 5 years' experience in banking or a financial institution required of which at least 3 years has been in a supervisory position. * Proven sales track record. * Ability to meet/exceed client experience needs, identify client/project needs. * Knowledge of bank's products, services, sweep accounts, concept & Techniques and cash management services. * Ability to model Relationship Building Techniques and effectively cross-sell. * Ability to resolve client questions and/or complaints. * Ability to manage staff and resolve conflict. * Ability to foster open communication, deliver presentations, demonstrate listening, speaking and written communication skills. * Ability to answer questions effectively, build client relationships and build internal and external networks. * Ability to act with integrity, demonstrate adaptability, work commitment and maintain a positive performance in all situations. * Working knowledge of Microsoft Excel, Word, Access and Outlook. * Ability to interact effectively and tactfully with all levels of the Bank. * Ability to read, write and speak clearly. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, use tools or controls, reach with hands and arms, talk and/or hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus. SUPERVISORY RESPONSIBILITY: Supervises work of others, including planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing their productivity. May offer recommendations for hiring, termination and pay adjustments, but does not have responsibility for making these decisions.

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. WHY WORK AT THE SHADE STORE We set out to create a company culture that is enjoyable, rewarding, and where there is continuous upward mobility and growth opportunity. If you work hard, give the company your all, use good judgment, and have a positive attitude - then the sky is the limit. In return, there are numerous perks and benefits including: * Competitive compensation * Medical, Dental and Vision benefits * PTO with additional 6 paid Holidays * 401k Available and we match up to 4% of your contributions POSITION: Customer Experience Manager RESPONSIBILITIES: * Provide world-class customer service by promptly and professionally handling inquiries from case creation through resolution with the intent of exceeding Customer expectations * Create new post sale cases including conducting research of order detail and previous cases to understand full scope of problem * Develop solution plan to address issues, including coordinating customer's time with that required and available by Production and Measure & Install departments * Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions * Communicate final resolution back to customer via e-mail and/or phone ensuring full understanding of next steps and timeline to resolution * Record comprehensive details of the interaction via case-tracking system to enable accurate tracking and reporting WHAT WE ARE LOOKING FOR: * A minimum of five years' working experience with at least 2 years' experience in a customer service-oriented role that requires interactions with customers via phone and email * Strong Microsoft Word, PowerPoint and Excel skills * Excellent oral and written communications skills * Customer-facing attitude and ability to maintain professional demeanor amidst deadlines * Proficient in managing Outlook, Salesforce, Phone Systems/Technology and Microsoft applications THE SHADE STORE offer is contingent upon: * Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date The base salary range for this role is $60k-$65k, commensurate with experience The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer Growth - Mastercard Move. Do you enjoy building relationships with customers, negotiating and winning complex deals, and helping customers meet and exceed growth targets? Are you passionate about cutting edge innovation in domestic disbursements and cross border payments? The NAM Mastercard Move Partnerships team develops and maintains relationships with some of the largest merchants, fintechs, acquirers, and banks in the U.S. in support of their money movement needs. We bring innovative products and solutions to customers to enhance their money movement offerings with world class card and non-card capabilities alike. We are seeking an experienced business development and sales expert to join the team to help win new business and sign new partners and customers. You will be responsible for forming strong relationships with existing customers and helping them scale their usage of these products by solutuonsing, upselling, cross-selling, and incentivizing incremental volume. This role provides a unique opportunity for a high-performing individual to drive real change and meaningful revenue, while transforming the way we engage with our key customers. Job Description / Roles & Responsibilities * Form relationships with key customers across the Mastercard Move portfolio in North America. Engage with customer on a regular basis to identify opportunities to scale via: o Joint pipeline, referrals, RFP responses o Open new use cases o Open new receiving corridors / markets o Reprice services as needed o Cross-sell other relevant Mastercard services (e.g. consulting, open banking, fraud detection tools) o Recommend best practices to customers * Partner with product and accounts teams to identify revenue growth opportunities. Deliver proposals and growth plans to customers * Create "best practices" materials and share with customers as necessary * Inform product roadmap by consolidating and sharing customer growth inhibitors with relevant product teams * Be the central point of contact for key customers for any discussions/negotiations related to new use cases, repricing, new partnership terms, volume growth, and optimization opportunities All About You: * Do you have experience in domestic or cross-border disbursements and money movement? * Do you have experience in sales of a complex payments product or service to financial institutions or fintech firms? * Do you have experience working with Treasury Services, Transaction Banking, Wholesale or Commercial Banking organizations? * Do you have a proven ability to manage complex sales processes with a wide range of prospects? * Do you have experience managing complex pricing and contract negotiations? * Are you able to lead conversations at both a business and complex technical level? * Expert relationship building and management skills. Ability to build trust with key customers and portray confidence, knowledge, and understanding of customer roadmaps and goals * Payments knowledge - either at a service provider (bank, PSP, fintech, payment network), a user/customer (corporate), or a payments network * Effective Communications - story telling, visual presentation, thinking on your feet, handling customer objections and questions, managing the conversation * Influencing/Value Selling - understanding prospect needs and how they define value, adapting your message to the audience, illustrating value over features * Sales- scoping, qualification, proposal writing, presentations, closing and customer agreements * Solutions Development - presenting solutions to solve real pain points, clearly communicating value * Self-starter / motivated to work independently and as an effective team member * Bachelor's degree, Master's preferred * Some travel required Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard's security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more. Pay Ranges New York City, New York: $164,000 - $263,000 USD Purchase, New York: $158,000 - $252,000 USD