Customer Service Manager Jobs in Shelton, CT

A leading provider of transportation services is seeking a dynamic District Manager to oversee multi-site operations, drive financial performance, and lead high-performing teams. This role is ideal for a strategic leader with a strong background in operations, team management, and customer relations. Key Responsibilities: Provide operational oversight for multiple locations, ensuring efficiency, compliance, and service excellence. Lead and develop teams, fostering a culture of accountability, engagement, and continuous improvement. Manage budgets, financial performance, and cost optimization strategies. Serve as the primary point of contact for customer contracts, ensuring service delivery and compliance with contractual agreements. Oversee safety, fleet maintenance, and logistics to ensure smooth daily operations. Identify and implement process improvements to enhance operational effectiveness. Develop and execute strategies for employee recruitment, retention, and professional development. Drive local business growth through charter expansion and strategic partnerships. Monitor and ensure compliance with federal, state, and company regulations and policies. Qualifications: 7+ years of leadership experience in transportation, logistics, or a related service industry with multi-site responsibilities. Strong financial acumen, with experience managing P&L, budgeting, and forecasting. Proven ability to build and lead high-performing teams. Excellent communication, problem-solving, and decision-making skills. Proficiency in Microsoft Office Suite and operational management software. Ability to interpret data, analyze trends, and develop strategic solutions. Strong commitment to safety, compliance, and regulatory adherence. Ability to travel up to 60% as needed. Why Join Us? This is an exciting opportunity to take on a high-impact leadership role within a well-established organization. The District Manager will have the ability to drive operational success, develop teams, and contribute to strategic growth in a dynamic, service-driven industry. If you are a results-oriented leader with a passion for operational excellence and team development, we encourage you to apply today!

ABOUT Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. JOB OVERVIEW The General Manager (GM) is the clear link between the Bloomingdale's brand vision and how it comes to life in the store. The GM is a local business owner with a shopkeeper mindset responsible for making things happen, effectively driving business priorities to achieve financial results in the respective Store. The GM recognizes the changing market dynamics and will lead by example, dreams big, is intellectually curious and skilled at influencing others. The GM is a floor-present leader who is responsible for leading and developing the Stores' teams. The GM sets the standard for an outstanding customer experience with a customer first, always mindset and drives the engagement of our colleagues. ESSENTIAL FUNCTIONS & CORE COMPETENCIES: The GM has the mindset of an entrepreneur and creative thinker - drives business at the local level. Demonstrates strong business acumen and a point of view about how they will grow their business. Can use data and intuition fluently to support. Works collaboratively with partners to drive their store forward; expects elevated standards in everything we do - the level of service we provide, our visual standards, etc. The GM focuses on the Customer - champion omnichannel business model and level-up understanding of customer needs. Encourages and actively participates in customer discovery that yields conversion and relationships. Delivers on strategies for elevated and differentiated services and experiences; thus, strengthening the relationships between our best sellers and our customers. Exhibits strong influencing and relationship building skills - both internally and externally with the vendor community (i.e., concessions) and in their community. The GM proactively partners cross-functionally through influence and build relationships across central functions to drive their store's business. The GM is active in the store's market, acts as a brand ambassador to represent Bloomingdale's - gaining new customers and goodwill in the local area. Exhibits a strong appreciation for merchandising / product - needs to be able to articulate and substantiate the needs of the market and partner with merchants to strategize what we go after with credibility. Sell what we have and advocate for what we need. GMs must have a passion for style, fashion and creativity, and at the same time have an enthusiastic, never-ending curiosity for how tactical strategies can maximize business, a balance of art & science. Serves as the chief talent manager and is the owner of talent in their store. The GM is a people leader who has a strong ability to guide and provide structure to his/her teams. Motivate teams and sets clear, specific expectations with accountability. The GM is a strong coach who develops his/her talent and grooms future store leaders. The GM demonstrates strong command skills and inspirational floor-present leadership. The GM communicates with clarity, to engage both customers and colleagues in a simple yet dynamic way. Influences customers to love us and inspires colleagues to believe in us. Leads through empowerment and is a role model by demonstrating/executing what is expected of others. He/she is a culture creator and carrier. Exhibits strong functional proficiency. Demonstrates foundation of operational excellence and essentials of running P&L (including expense and shortage). Capitalizes on key business opportunities and delivers on key performance indicators. GMs need to have high say-do ratio and brings strategies to consistent successful execution. Demonstrates ability to be agile and can prioritize in a fast-paced environment - can juggle multiple projects - can identify primary and secondary objectives, prioritize tasks, and communicate effectively to team members and key stakeholders. Ability to monitor and maneuver workflow to achieve priorities. Proven ability to put in place multifaceted retail strategies that support and drive business outcomes. Can make quick decisions. QUALIFICATIONS We encourage candidates with either a bachelor's degree or equivalent work experience in a related field to apply 5+ years direct experience. Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. PHYSICAL REQUIREMENTS Position requires prolonged periods of standing/walking around store or department. May involve reaching, crouching, kneeling, stooping and color vision. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. Frequently lift/move up to 25lbs.

About the Company: Join the Pacsun Community Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more. Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality. Join the Pacsun Community. Learn more here: LinkedIn- Our Community About the Role: The Store Manager is responsible for cultivating and leading a customer-focused, sales driven, profitable and productive store. The Store Manager owns all aspects of the in-store presentation and operational functions of the store. The Store Manager leads the team by exhibiting passion for product, brands, fashion and trends. The Store Manager consistently coaches the Management team and Associate teams to ensure alignment and motivation around the company's' strategies and goals. The Store Manager is responsible for providing a rewarding associate experience and consistently delivering an exceptional customer experience. Responsibilities: Prioritizes and delegates tasks to meet all selling, visual, and operational needs Builds product confidence by creating accountability and expertise through use of basic and seasonal educational tools Supports and executes all product, visual and marketing directives, and maintains standards set by the company Maintains a clean, well-organized, replenished store and stockroom, promoting a safe working and shopping environment to maximize the customer experience Anticipates and determines customer needs and “solves for yes” in order to ensure customer satisfaction Fosters an environment that delivers an engaging, positive and authentic selling experience to ensure customers return to the store Accountable to self and others for achieving all company sales, metric and operational goals Understands key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance, both topline and expense Creates shortage action plans to minimize loss and achieve shrinkage goal Drives and executes all digital sales strategies including ship from store and BOPIS within the store Qualifications: Four-year college degree or equivalent experience preferred Required Skills: Passion for product, brands, fashion and trends Effective written, verbal and presentation skills Strong interpersonal and communications skills with the ability to communicate at all levels Proven ability to drive sales results in a high sales volume environment Excellent time management skills Ability to interpret all policies and procedures to resolve customer and associate issues Willingness to travel periodically to attend meetings/workshops (overnight may be necessary) Proficient in math and possesses strong computer skills Minimum five years retail experience required, with a proven ability to drive sales results Minimum of two years of retail management experience required Preferred Skills: Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability Serve as a Pacsun advocate in the industry and marketplace Recruit, identify, develop, and retain talent that delivers performance excellence As a manager, serve as a leader of company culture, norms, and conduct Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction Pay range and compensation package: Salary Range: $28 - $32 Other Considerations: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Join LaserAway as a Store Sales Manager - Lead, Inspire, and Drive Success in Aesthetic Dermatology! Are you a strategic leader with a passion for sales and exceptional service? LaserAway, the industry leader with over 10 million treatments performed and 18+ years of experience, is seeking a dynamic Store Sales Manager to oversee operations, drive clinic performance, and deliver an outstanding patient experience. About the Role: Store Sales Manager As a Store Sales Manager, you will lead your clinic to success by combining strategic oversight with hands-on sales contributions. You'll ensure smooth clinic operations, foster a collaborative team environment, and set the standard for excellence in patient care. This is an exciting opportunity for a motivated individual to directly impact clinic performance, patient satisfaction, and team development. Compensation: Enjoy a competitive base salary at our Scarsdale location, plus the opportunity to earn revenue shares based on your clinic's performance. This unique compensation plan rewards your leadership and dedication to driving results. On average, our Store Sales Managers earn $85,00 to $110,000 annually, with top performers exceeding expectations thanks to their ability to inspire their teams and achieve revenue goals. At LaserAway, your success is our success! Key Responsibilities Drive Sales Success: Lead by example, contributing to individual sales while coaching Patient Care Coordinators (PCCs) to achieve their goals and maximize clinic revenue. Manage Clinic Operations: Oversee daily scheduling, ensuring the clinic is busy while maintaining proper breaks for staff and delivering a seamless patient experience. Deliver Exceptional Patient Care: Monitor and improve patient satisfaction metrics, ensuring a premium experience from consultation to treatment. Optimize Revenue Growth: Track CRM initiatives, focusing on cross-sell, upsell, and “win-back” strategies to boost clinic performance. Uphold Brand Standards: Ensure the clinic operates under LaserAway's brand standards, including maintaining a clean, welcoming environment and ensuring staff adheres to dress codes. Oversee Staff Management: Recruit, train, and mentor PCCs and clinicians, fostering a positive work environment while managing performance expectations. Inventory and Equipment Oversight: Manage medical inventory, supplies, and the maintenance of aesthetic equipment to ensure seamless clinic operations. Foster Community Engagement: Build relationships with local businesses and organizations to position LaserAway as a key community member. Collaborate Across Teams: Partner with Regional Sales Directors and Operations teams to align staffing, budgeting, and performance goals. Promote Team Culture: Lead with compassion and professionalism, encouraging a motivated, unified team working toward shared objectives. What We're Looking For Education: High School Diploma required; Bachelor's Degree preferred. Experience: 3+ years of leadership in high-end B2C retail or high-touch service industries with proven success in consultative sales and team management. Skills: Proficient in Google Suite, CRM systems, and data analysis to drive decision-making. Leadership: A dynamic leader who thrives on talent acquisition, team development, and fostering collaboration across sales and clinical teams. Professionalism: A proactive, detail-oriented individual with a strong commitment to LaserAway's values and operational excellence. Availability: Flexible to work evenings, weekends, and holidays to meet clinic needs. Why You'll Love It Here Ownership Opportunities: Take ownership of your clinic's performance and success with autonomy to make an impact. Professional Growth: Benefit from leadership coaching, ongoing development, and a clear path for career advancement. Collaborative Culture: Join a supportive, innovative team that values teamwork and excellence. Competitive Rewards: Enjoy a competitive salary, performance incentives, and comprehensive benefits. Exclusive Perks: Receive free and discounted aesthetic treatments to look and feel your best! Why LaserAway? At LaserAway, we redefine excellence in aesthetic dermatology. Every treatment is performed by licensed medical professionals supported by 25 board-certified dermatologists who craft and monitor our protocols for unmatched safety and effectiveness. With state-of-the-art technology and premium products, we treat all skin types with precision and care, combining clinical expertise with cutting-edge innovation. Our 160+ locations and growing footprint make life-changing treatments accessible to everyone. Open seven days a week, we prioritize convenience and self-care. Guided by a patient-first approach, we deliver exceptional experiences that build trust and loyalty. Join Our Team At LaserAway, we empower our leaders to thrive in a dynamic environment where excellence and innovation drive success. If you are a results-driven leader passionate about aesthetics and motivated by the opportunity to lead a high-performing team, we want to hear from you. Take the next step in your career-apply today and help us shape the future of aesthetic medicine! Benefits Summary: LaserAway provides competitive compensation packages and a comprehensive range of benefits, including Medical, Dental, Vision, Disability and Life Insurance, a 401(k) plan with a company match, and additional ancillary benefits. We also offer Paid Time Off (PTO) in compliance with state and federal requirements, ensuring our employees are supported both professionally and personally. LaserAway also provides incentive compensation, including potential bonuses and commissions, depending on role and performance. Disclaimer: This job description is not exhaustive and may be updated at any time. LaserAway is an Equal Opportunity Employer and will provide reasonable accommodations for employees with disabilities to perform essential functions, barring undue hardship. Duties may be reassigned as needed.

Reports to: Director of Marketing We are searching for a Senior Manager, eCommerce to execute end-to-end eCommerce and digital strategy for our DTC website, on DoorDash, and other online retailers. We are seeking a tech-savvy, results-driven leader to spearhead our eCommerce campaigns to drive revenue growth, optimize performance, and enhance the customer experience. Key Responsibilities: • Lead digital ad campaigns, ensuring budget allocation and ROI tracking in partnership with the Director of Marketing. • Collaborate with leadership to define short- and long-term goals, establishing KPIs to track performance. • Oversee the eCommerce ecosystem, ensuring the website is updated with accurate logos, images, content, deals, and promotions. • Manage and optimize ad spend, making strategic decisions on agency partnerships and marketing investments. • Develop and execute a DTC growth strategy, including promotional campaigns, deal structuring (e.g., BOGO offers), and competitive analysis. • Leverage Shopify and Salsify to streamline product listings and updates. • Analyze sales data, flag trends, and provided detailed reports on performance, conversions, and optimizations. • Aggregate and manage products across multiple platforms (Shopify, Airgoods, Faire, DoorDash) and integrate advertising efforts. • Implement SEO, retargeting, and social media strategies to improve brand visibility and engagement. • Ensure compliance with evolving regulations, working closely with legal and government relations to navigate market expansion. • Monitor industry trends and competitive brands to stay ahead in the marketplace. • Work cross-functionally with marketing to create, test, and deploy digital assets. Qualifications & Skills: -6+ years of experience in eCommerce, preferably in the CPG, beverage/alcohol, or regulated industries. -Strong analytical skills with the ability to interpret and report data to drive actionable insights.-Hands-on execution experience in eCommerce operations, digital marketing, and content management. -Proficiency in Shopify, Salsify, Meta, Yotpo, and Microsoft Office Suite. -Deep knowledge of SEO, SEM, and social media marketing best practices. -Experience managing budgets and optimizing ad spend. -Ability to communicate complex technical concepts in a simplified manner for cross-functional teams. -Entrepreneurial mindset with the ability to scale a growing business. -Understanding of regulatory compliance in the beverage/alcohol/THC space is a plus.

Join Our Team as a Store Manager at Jordan's Furniture! Relocation assistance is available for qualified candidates who are open to moving for this opportunity. Are you passionate about retail and inspired by the opportunity to lead a talented team? If you thrive in a dynamic environment and are looking for a company that values family and growth, we want to hear from you! Looking for an amazing Leader for our Farmington, CT location in the Westfarms Shopping Center, where we prioritize attracting and retaining top talent. Why You'll Love This Job: Family Atmosphere: At Jordan's, we treat each other like family. Your success is our success! Dynamic Environment: Enjoy a fast-paced setting where every day is exciting and fulfilling. Competitive Compensation: Earn a competitive salary PLUS commission while empowering our store team to reach their full potential-experience the best of both worlds! Endless Career Growth: Your future is bright here. Explore limitless opportunities for advancement! Why You'll Love Working at Jordan's Furniture: Comprehensive Benefits: Enjoy medical, dental, vision, and more! Unique Company Culture: Be part of a fun and vibrant workplace that prioritizes your happiness. Generous Employee Discounts: Who doesn't love a great deal? Fun and Engaging Environment: Join a team that celebrates achievements and fosters a positive atmosphere! Key Responsibilities: As the Store Manager, oversee daily store operations, ensuring a seamless shopping experience for our customers. Analyze store operations to implement effective procedures and improve efficiency. Conduct performance evaluations and provide constructive feedback. Coordinate and actively participate in departmental meetings, workshops, and training initiatives. Identifies and develops leaders by thinking strategically to support our strategic priorities Connect with, observe and coach employees in all departments to support and develop future leaders Challenge their teams to identify skill gaps and celebrate progress Responsible for forecasting and managing yearly budgets. Inspire others to engage, perform and create a work environment which is open, honest, collaborative and accountable through clear, consistent communication that is inclusive and influences their teams Demonstrate ability to pro-actively identify and respond to business changes and readily shifts roles and prioritize to meet these changes Establish and build trust across business functions and all departments to achieve goals. What You Bring to the Table: Must be a motivating leader with the ability to inspire others to engage, perform and create a positive work environment that supports our Core Values. 5-7 plus years of sales management experience in a high-volume retail environment or equivalent education. Proficiency in computer skills and retail management software. Strong multitasking, time-management, and organizational abilities. A passion for leading and motivating others. Ability to thrive in a fast-paced, demanding environment. Excellent interpersonal, written, and verbal communication skills. Strong reasoning and judgment capabilities. Proven leadership skills with the ability to motivate and direct a diverse team. Ready to Make an Impact? Join us at Jordan's Furniture, where your leadership will shape the future of our store and the lives of our employees. Apply today to become a part of our vibrant family! Jordan's Furniture is an Equal Opportunity Employer. Jordan's has budgeted, but does not guarantee, that the compensation for new hire employees in this position will range from $115k - $125k, this is total compensation inclusive of commissions.

As a General Manager, you will play a pivotal role in maintaining the account within the approved budget while exceeding client expectations. You will cultivate excellent relationships with employees, guests, and the client, as well as collaborate seamlessly with other departments. Your leadership will be instrumental in promoting the professional growth and development of the entire team. Selected candidates may be eligible for a signing bonus and/or relocation assistance for this role. Key Responsibilities: Participates in employee meetings, reviews and training programs Manages in compliance with Company established policies and procedures Manages in compliance with local, state, and federal laws and regulations Maintains food cost while ensuring quality standards Establishes and maintains good rapport with staff, client and guest and other departments Manages financial acumen for all areas including financial reporting with sales reports P&L reports, writing and adhering to annual budgets and cash handling Analyzes and creates trends for financial data Manages purchasing and inventory controls Plans menus in consultation with chefs Is knowledgeable on HACCP controls along with proper storage and use of food Preferred Qualifications: Bachelor's degree is preferred, or equivalent professional experience Eight to ten years upscale food service experience, including six years' experience at the management level Experience in personnel management including hiring, supervision, evaluation and succession planning Proven track record to achieve company goals in compliance with company/client policies and procedures Excellent leadership and organizational skills, and must possess attention to detail Supervisory, scheduling, training and coaching skills Effective problem solving and conflict management skills Ability to multi-task as well as stay on task and concentrate with constant interruptions Experience in food purchasing, food costs and inventory control Ability to create budgets, flash reports, financial targets and forecasts Knowledge of cash handling procedures and reconciliation of multiple cash banks and reports Must be knowledgeable on HACCP controls along with proper storage and use of food Monitor compliance with health and fire regulations regarding food preparation and serving Exceptional business etiquette and client relations Manages time effectively and prioritizes tasks to meet deadlines Strong catering experience required Conformity to the highest standards of personal integrity and ethical behavior Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint ServSafe or Department of Health certification a plus

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! Check out our company page: *********************************** RESPONSIBILITIES: The primary responsibility of this position is to lead and direct the efficient operation of warehouse distribution at our laundry facility processing cloth products. This individual must be able to direct and develop all quality initiatives and aspects related to customer relations, service management, production and administration Delivers strong operational performance by ensuring compliance with our organization and regulatory agency standards and programs, and translating corporate strategy into front line operational tactics Ensures a positive, safe environment by driving compliance in infection prevention and food safety, employee safety, OSHA, Joint Commission, regulatory standards, and financial, workplace and legal requirements Provides overall long-term planning, direction and control to assigned accounts within a defined district to achieve pillar goals and key business outcomes Leads recruitment and development of team, ensuring high performance, talent succession planning, and employee engagement; ensures use of applicable rounding Establishes and maintain effective customer rapport and maintains mutually beneficial business relationships with clients Identifies opportunities to implement new products and services which support sales growth and client retention, and independently conducts client negotiations and renegotiates unit contracts Interfaces with client c-suite and regional management and their staffs Develops District forecasts and communicates deviations to Regional & divisional Management Determines plan that optimizes financial performance and productivity by conducting operational audits MINIMUM QUALIFICATIONS: Minimum of 5 years' progressive management experience managing a complex business with financial and operational responsibility for that business, multi-site OR multi-departmental Bachelor's Degree or equivalent experience Requires previous managerial experience in food services in a hospital healthcare environment Self-starter, capable of leading, directing, and supporting a team in a diverse environment with highly developed interpersonal, analytical and communication skills Strong financial acumen required in order to discuss financial planning, objectives and results Exceptional organizational and time management skills with a proven track record of growing accounts Must be able to relate professionally and positively to physicians, clinical staff and healthcare facility executives with excellent communication, interpersonal, presentation and management skills Contract-managed service experience is highly desirable Our Competencies: Be Respectful: Value all we come in contact with Be Remarkable: Create a positive moment with every interaction Be Safe: Keep ourselves and those around us safe Be Honest: Be guided by truthfulness in all we do Benefits: Competitive pay Medical, Dental, Vision Pet, Legal, and Hospital Indemnity Insurance 401k (match) Paid Time Off Package Tuition Reimbursement Referral Program Great company culture Collaborative team environment EOE / Drug-Free Workplace We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

General Manager Opportunity at Gengras Motors About Gengras Motors Gengras Motors has been a trusted name in the automotive industry since 1937. With a strong commitment to serving our customers and employees, we operate dealerships across Connecticut, Massachusetts, and Vermont, representing brands such as Honda, BMW, Volvo, Chrysler, Dodge, Jeep, Ram, Ford, VW, and Subaru. Our core values-caring for others, honesty and integrity, passion, and continuous growth-drive everything we do. Our mission is to double in size through strategic acquisitions while maintaining our reputation for exceptional customer service. Position Overview Gengras Motors is seeking an experienced and results-driven General Manager to lead one of our dealership locations as we continue to grow. The General Manager will be responsible for overseeing all aspects of dealership operations, ensuring profitability, customer satisfaction, and employee engagement. The ideal candidate will have a strong background in automotive retail management, a track record of success in sales and service, and a leadership style that aligns with our core values. Key Responsibilities Strategic Leadership: Develop and execute business strategies to drive sales, service, and profitability while maintaining an exceptional customer experience. Financial Performance: Oversee dealership financials, including P&L management, budgeting, and expense control to ensure maximum profitability. Sales & Service Operations: Lead sales and service teams to achieve and exceed performance targets, ensuring a seamless and customer-focused experience. Team Development: Attract, develop, and retain top talent, fostering a high-performance culture that aligns with Gengras Motors' values. Customer Experience: Ensure that every customer interaction reflects our commitment to service excellence, leading to high CSI (Customer Satisfaction Index) scores. Process Optimization: Implement best practices to streamline operations, enhance efficiency, and improve overall dealership performance. Compliance & Ethics: Ensure compliance with all state, federal, and manufacturer regulations while upholding the highest ethical standards. Qualifications & Requirements Minimum 5+ years of experience in an automotive dealership leadership role (General Manager, General Sales Manager, or Fixed Operations Director preferred). Proven track record of driving profitability and achieving sales and service performance goals. Strong financial acumen, including experience managing P&L statements, budgets, and expense control. Ability to recruit, train, and develop high-performing teams. Excellent customer service and relationship management skills. Strong leadership, communication, and problem-solving abilities. Familiarity with automotive software systems (CRM, DMS, and inventory management tools). Bachelor's degree in Business, Automotive Management, or related field preferred but not required. Why Join Gengras Motors? Competitive compensation package including base salary and performance-based incentives. Comprehensive benefits package, including health, dental, vision, and 401(k). A supportive, team-oriented culture driven by our core values. Opportunities for career growth and advancement within a growing dealership group. The chance to be part of a company with a long-standing reputation for excellence in automotive sales and service. How to Apply: contact: Jim Tierney COO Gengras Motors ************ ********************

Basic Skills Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understanding the implications of new information for both current and future problem-solving and decision-making. Social Skills Actively looking for ways to help people. Persuading others to change their minds or behavior. Being aware of others' reactions and understanding why they react as they do. Adjusting actions in relation to others' actions. Bringing others together and trying to reconcile differences. Complex Problem Solving Skills Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Technical Skills Watching gauges, dials, or other indicators to make sure a machine is working properly. Analyzing needs and product requirements to create a design. Writing computer programs for various purposes. Generating or adapting equipment and technology to serve user needs. Conducting tests and inspections of products, services, or processes to evaluate quality or performance. System Skills Considering the relative costs and benefits of potential actions to choose the most appropriate one. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management Skills Managing one's own time and the time of others. Motivating, developing, and directing people as they work, identifying the best people for the job. Determining how money will be spent to get the work done, and accounting for these expenditures. Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Desktop Computer Skills Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs. Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations. Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest. Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail). Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs. Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents Task Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Work Activities Getting Information obtain information from individuals Interacting With Computers use computers to enter, access or retrieve data Communicating with Persons Outside Organization interview customers write business correspondence Communicating with Supervisors, Peers, or Subordinates Establishing and Maintaining Interpersonal Relationships Making Decisions and Solving Problems make decisions Updating and Using Relevant Knowledge use knowledge of investigation techniques use knowledge of written communication in sales work use telephone communication techniques Processing Information examine financial documents to verify issue calculate rates for organization's products or services detect discrepancies on records or reports Resolving Conflicts and Negotiating with Others resolve customer or public complaints Organizing, Planning, and Prioritizing Work

At Stop & Shop, we are dedicated to creating and maintaining a culture where the diverse backgrounds and experiences of our associates are celebrated, and all associates feel they belong and thrive. We work as one team to break down barriers, put the customer first and show that we care for our customers, communities and each other. At Stop & Shop, we're here to feed all of life's moments, and we've made a promise to our customers to help them make the small wins possible every day. As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success. What we'll ask of you: Department Management: Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office Ensure departments meet or exceed sales and profit targets Maintain high standards of sanitation and safety, ensuring compliance with all regulations Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department People Development and Diversity: Direct, oversee, and evaluate the training completion of all Customer Service department team members Monitor and evaluate associate performance and ensure associates have development plans to support professional growth Foster a culture of diversity and inclusion within the team Engage and retain associates by fostering a positive work environment Labor Relations: Manage labor relations to ensure compliance with company policies and labor laws Address and resolve employee issues and grievances in a timely and effective manner Customer Service Excellence: Cultivate a culture of excellence in customer service, providing best-in-class service Ensure customers experience a well-stocked store with the freshest product offerings Support team members in their training to consistently deliver exceptional customer service Operational Efficiency: Monitor and analyze key performance metrics related to customer service and sales Identify opportunities for process optimization and implement solutions to enhance operational performance Manage departmental budgets, expenses, and financial targets to achieve profitability goals Compliance and Safety: Ensure all departments comply with company policies and regulatory requirements Conduct regular safety audits and training sessions Maintain a clean and safe working environment for all associates Community Engagement: Actively engage with the local community to understand their needs Develop and maintain positive relationships with community organizations, schools, and other stakeholders Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact What you bring to the table: 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience Highly motivated, results-oriented, and a self-starter with a proven track record of success Strong ability to influence and communicate effectively across different functions Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders High level of customer service skills, with a genuine passion for exceeding customer expectations Creative and strategic thinking abilities to drive innovation and continuous improvement Effective organizational and time management skills to ensure efficient operations Ability to work flexible hours, including weekends and holidays What we bring to the table: Culture committed to celebrating diverse backgrounds and experiences Comprehensive benefits Opportunities for professional development and career growth Associate discounts Team of associates dedicated to serving our local customers and supporting our communities If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply. 64,800-97300 Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 clients. Our companywide initiatives are to better our service for our clients in order to solidify partnerships, retain customer relations, acquire new business, and overall, increase the value of our client's brands. Our solid structure and continuous desire to improve will help to obtain future goals. It is our mission to continue to drive revenue for our clients through integrity, professionalism, and genuine hard work. Our goal is to provide an environment in which our clients and staff can be placed in a position of continuous and unlimited growth potential. We strive to attain genuine and long lasting relationships, to set the example for others to emulate, and to be the leader in the field of direct sales and marketing. Job Description NY Marketing Firm, LLC offers an exciting, fast-paced, results driven environment. Currently, NY Marketing Firm, LLC is seeking qualified candidates who are looking for a REAL career move to get their foot in the door. We are looking to fill sales and marketing positions from the entry level. We have found that those with any customer service experience thrive with our company. We provide training to all qualified candidates, continued education from entry level and beyond. Please forward resumes in Word or PDF format to [email protected] or contact our Human Resource at ************ NYMarketingFirm.org

Who are we looking for in an Entry Level Customer Service Sales Manager? Does a fast-paced career in customer service and sales training with an innovative and thriving industry leader sound interesting to you? If so, read on! We are seeking motivated and competitive Entry Level Customer Service & Sales Managers to join our team. If you are looking for a career path in customer service, sales, opportunities for travel, high-level training, lots of face-time, competitive earning potential, and growth, this is the career for you! What does the Entry Level Customer Service & Sales Manager do? Along with a group of other professionals early in their customer service & sales career, you will go through an exciting and extensive training program at our corporate headquarters. Our Entry Level Customer Service & Sales Managers participate in team-building activities, sales ride-along, product knowledge assessments, professional presentations, and much more. If you have customer service skills, a strong work ethic, and a desire to succeed, we give you everything else you will need to be successful in the field during the training program! Entry Level Customer Service & Sales Manager Position Overview: As an Entry Level Customer Service & Sales Manager, you will have the opportunity to learn about the corporate world and have the chance to achieve financial success while receiving extensive training. Entry Level Customer Service & Sales Managers have the ability to gain trust and provide a high level of customer service to their customers. As an Entry Level Customer Service & Sales Manager, you will be driven by daily, weekly, and monthly sales goals while maintaining a weekly pipeline. The position provides you with an opportunity for developmental training and learning about promotional analysis as well as working alongside management to analyze territory, pricing, and campaign proposals for potential clients. What's required for the Entry Level Customer Service & Sales Manager? Excellent communication and interpersonal skills Professional demeanor Self-motivated and results-oriented personality Ability to be organized and multi-task Receive training and apply information learned People just like YOU! Competencies: Execute Action Plan Influence Others Build Customer Satisfaction Initiate Action Adaptability Student and Training Mentality #LI-Onsite

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Assists the Retail Relationship Manager in the day-to-day operations of the Branch, manages the Kearny Bank Protocols along with the inside relationship building process. In partnership with the Retail Relationship Manager, responsible for the sales, service and operation of the branch. Manages, coaches and leads the branch team in achievement of all sales and service expectations as outlined by the branch goals and service standards. A natural leader who is committed to the training and development of the branch team, and extraordinary communicator and has the ability to report on client feedback and team performance. Responsibilities The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. * Assists the Retail Relationship Manager in the development, expansion and management of consumer and business account relationships within a branch concentrating efforts in meeting client needs for financial products and services. Identify clients with additional profit potential and develop action plans to expand these relationships. * Support the implementation of the Kearny Bank Client Experience. * Deliver strategic insights to improve the client experience. * Design and deliver weekly, monthly and quarterly Client Experience effectiveness reports. * Lead, motivate, reward and develop the branch team. * Develop and manage the process to resolve client criticisms and concerns in a courteous, positive and timely manner. * Simplifies and strengthens client experiences and builds client trust by listening to feedback, understanding reasons of dissatisfaction and identifying opportunities to improve. * Coach the sales process and each team member. Hold team accountable for sales objectives. * Proficient in delivering and coaching the flawless delivery of our service protocols and the sales process (The Client Experience) to all Team Members, including new employees. * Assists Retail Relationship Manager in enforcing Bank Security Policies and Procedures. Conducts branch audits on a regular basis. * A leader in assisting branch team with resolving operating and servicing issues while still delivering the Client Experience. * Opens and closes accounts and solves daily client needs. * Must be able to perform Universal Banker (I & II) duties including proving the main cash vault and ATM and Coin Machines. Process teller work and ensure all work is processed properly. * Ensure compliance with all established policies and procedures. * Serves as a role model for branch team, provides guidance on appearance and dress, as needed. * Conduct daily observations of team and provide mentoring and training to improve staff development and overall branch results. * Serve as a liaison between the branch and various departments to ensure full communication and understanding of all company policies and procedures. * Conducts individual coaching sessions with each team member on a quarterly basis with a strong emphasis on achievement of production goals and service standards. * Assist Business Relationship Officers and Loan Officers with business calls to existing and potential clients, as needed. * In the performance of respective duties, must maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and bank policies. * Perform other duties as may be assigned. Qualifications * Bachelor's degree or comparable professional training is required. * Minimum 5 years' experience in banking or a financial institution required of which at least 3 years has been in a supervisory position. * Proven sales track record. * Ability to meet/exceed client experience needs, identify client/project needs. * Knowledge of bank's products, services, sweep accounts, concept & Techniques and cash management services. * Ability to model Relationship Building Techniques and effectively cross-sell. * Ability to resolve client questions and/or complaints. * Ability to manage staff and resolve conflict. * Ability to foster open communication, deliver presentations, demonstrate listening, speaking and written communication skills. * Ability to answer questions effectively, build client relationships and build internal and external networks. * Ability to act with integrity, demonstrate adaptability, work commitment and maintain a positive performance in all situations. * Working knowledge of Microsoft Excel, Word, Access and Outlook. * Ability to interact effectively and tactfully with all levels of the Bank. * Ability to read, write and speak clearly. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, use tools or controls, reach with hands and arms, talk and/or hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus. SUPERVISORY RESPONSIBILITY: Supervises work of others, including planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing their productivity. May offer recommendations for hiring, termination and pay adjustments, but does not have responsibility for making these decisions.

Customer Service - Operations - New Accounts/Transition Associate Would you like to have an impact on the future growth and profitability of a competitively strong financial services firm? At American Portfolios, we operate in a team-based environment, made up of diverse associates who are passionate, innovative and focused. We're proud of our history, stability and proven track record of success. American Portfolios has made the Inc. 5000 list of fastest-growing, privately-held firms in the U.S. year after year, was awarded the Broker/Dealer of the Year* by Investment Advisor magazine, and named one of the best companies to work for by the New York State Society for Human Resources Management and the Best Companies Group. Sound like a company you'd like to join? American Portfolios (AP) has an immediate need for a business services specialist. In this role, you will reports directly to the business services supervisor, for whom you will serve as backup in the new accounts and transitions areas of the business services department. You will be responsible for tracking Salesforce tickets, as well as auditing and acting as a liaison for AP's newly-affiliated advisors. This role will require you to support the business services department in the processing, review and interactive completion of New Account Forms (NAFs) and new account information for both hardcopy forms and through the firm's main operating system, STARS. You will also conduct homeland security checks for new clients, scan all incoming hardcopy NAFs, opens brokerage accounts through STARS, and provide support and training to affiliated financial advisors in the field on STARS. Responsibilities Serve as a one-stop-shop liaison service for newly affiliated financial advisors Assist in the coordination and implementation of candidates transferring to AP by creating spreadsheets to transfer affiliated advisors' books of business Produce and collate transfer and any account opening paperwork Process, prepare and follow up on all account transfers and incoming change of broker/dealer (B/D) requests, branch address change requests, advisor account change requests and termination of advisors in back office systems Follow up on all outgoing requests Create affiliated advisors' identification numbers and enter them into back office systems Maintain management company contact listings Act as a liaison for new advisors and the firm's business services trainer Operate within the company's core operational new accounts platform and other key technology programs, including Pershing's NetX360 and Albridge Review all new account information for completion and accuracy Input and review New Account Forms (NAFs) in the firm's main operating system, STARS Utilize the STARS Business Processing Module (BPM) to blotter transactions when necessary Process requests in STARS to open brokerage accounts and managed accounts through AP's clearing firm Upload managed accounts to Pershing's Managed Investments System Create requests for Info Direct and Advent Feeds for managed accounts Create tickets through Salesforce ticketing system to assist affiliated financial advisors with any questions or inquires Coordinate team projects when necessary Job Requirements Detail oriented with excellent communications, customer service and organizational skills Ability to multi-task and keep up with industry demands Proficiency in Microsoft Excel, Outlook and Word Education and Experience Bachelor's degree One year of experience in a business setting Limitations and Disclaimer The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. American Portfolios provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at will” basis. *Based on a poll of registered representatives conducted by Investment Advisor magazine. Broker/dealers rated highest by their representatives are awarded “Broker/Dealer (B/D) of the Year.”

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer Growth - Mastercard Move. Do you enjoy building relationships with customers, negotiating and winning complex deals, and helping customers meet and exceed growth targets? Are you passionate about cutting edge innovation in domestic disbursements and cross border payments? The NAM Mastercard Move Partnerships team develops and maintains relationships with some of the largest merchants, fintechs, acquirers, and banks in the U.S. in support of their money movement needs. We bring innovative products and solutions to customers to enhance their money movement offerings with world class card and non-card capabilities alike. We are seeking an experienced business development and sales expert to join the team to help win new business and sign new partners and customers. You will be responsible for forming strong relationships with existing customers and helping them scale their usage of these products by solutuonsing, upselling, cross-selling, and incentivizing incremental volume. This role provides a unique opportunity for a high-performing individual to drive real change and meaningful revenue, while transforming the way we engage with our key customers. Job Description / Roles & Responsibilities * Form relationships with key customers across the Mastercard Move portfolio in North America. Engage with customer on a regular basis to identify opportunities to scale via: o Joint pipeline, referrals, RFP responses o Open new use cases o Open new receiving corridors / markets o Reprice services as needed o Cross-sell other relevant Mastercard services (e.g. consulting, open banking, fraud detection tools) o Recommend best practices to customers * Partner with product and accounts teams to identify revenue growth opportunities. Deliver proposals and growth plans to customers * Create "best practices" materials and share with customers as necessary * Inform product roadmap by consolidating and sharing customer growth inhibitors with relevant product teams * Be the central point of contact for key customers for any discussions/negotiations related to new use cases, repricing, new partnership terms, volume growth, and optimization opportunities All About You: * Do you have experience in domestic or cross-border disbursements and money movement? * Do you have experience in sales of a complex payments product or service to financial institutions or fintech firms? * Do you have experience working with Treasury Services, Transaction Banking, Wholesale or Commercial Banking organizations? * Do you have a proven ability to manage complex sales processes with a wide range of prospects? * Do you have experience managing complex pricing and contract negotiations? * Are you able to lead conversations at both a business and complex technical level? * Expert relationship building and management skills. Ability to build trust with key customers and portray confidence, knowledge, and understanding of customer roadmaps and goals * Payments knowledge - either at a service provider (bank, PSP, fintech, payment network), a user/customer (corporate), or a payments network * Effective Communications - story telling, visual presentation, thinking on your feet, handling customer objections and questions, managing the conversation * Influencing/Value Selling - understanding prospect needs and how they define value, adapting your message to the audience, illustrating value over features * Sales- scoping, qualification, proposal writing, presentations, closing and customer agreements * Solutions Development - presenting solutions to solve real pain points, clearly communicating value * Self-starter / motivated to work independently and as an effective team member * Bachelor's degree, Master's preferred * Some travel required Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard's security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more. Pay Ranges New York City, New York: $164,000 - $263,000 USD Purchase, New York: $158,000 - $252,000 USD

At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. WHY WORK AT THE SHADE STORE We set out to create a company culture that is enjoyable, rewarding, and where there is continuous upward mobility and growth opportunity. If you work hard, give the company your all, use good judgment, and have a positive attitude - then the sky is the limit. In return, there are numerous perks and benefits including: * Competitive compensation * Medical, Dental and Vision benefits * PTO with additional 6 paid Holidays * 401k Available and we match up to 4% of your contributions POSITION: Customer Experience Manager RESPONSIBILITIES: * Provide world-class customer service by promptly and professionally handling inquiries from case creation through resolution with the intent of exceeding Customer expectations * Create new post sale cases including conducting research of order detail and previous cases to understand full scope of problem * Develop solution plan to address issues, including coordinating customer's time with that required and available by Production and Measure & Install departments * Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions * Communicate final resolution back to customer via e-mail and/or phone ensuring full understanding of next steps and timeline to resolution * Record comprehensive details of the interaction via case-tracking system to enable accurate tracking and reporting WHAT WE ARE LOOKING FOR: * A minimum of five years' working experience with at least 2 years' experience in a customer service-oriented role that requires interactions with customers via phone and email * Strong Microsoft Word, PowerPoint and Excel skills * Excellent oral and written communications skills * Customer-facing attitude and ability to maintain professional demeanor amidst deadlines * Proficient in managing Outlook, Salesforce, Phone Systems/Technology and Microsoft applications THE SHADE STORE offer is contingent upon: * Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date The base salary range for this role is $60k-$65k, commensurate with experience The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility. Overview of the Assistant Manager of Sales and Service role You will support the management team in achieving goals by providing World-Class service. You will serve as a role model for building relationships with customers. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store. Responsibilities · Leads the store team to create an exceptional experience for customers and exceed sales goals · Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience · Reinforce customer service principles by coaching staff on their successes and challenges · Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals · Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy · Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system Criteria · Excellent communication, organization and leadership skills · Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner · Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities · 2-3 years of previous retail sales experience or management experience in a customer service related field Physical Requirements · Must be able to be mobile on the sales floor for extended periods of time · Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques · Full time associates are expected to have open availability to meet the needs of the business. · Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday). Our Mission Around Diversity, Equity & Inclusion We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences-whatever they may be-are valued, explored and appreciated. Benefits Just for You Depending on your position and your location, here are a few highlights of what you might be eligible for: · A generous discount on all Williams-Sonoma, Inc. brands · A 401(k) plan and other investment opportunities · A wellness program that supports your physical, financial and emotional health · Paid vacations and holidays (full-time) · Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time) Your Journey in Continued Learning · Individual development plans and career pathing conversations · Annual performance appraisals · Cross-brand and cross-functional career opportunities · Online learning opportunities through brand specific resources and WSI University · Leadership development opportunities WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration This role is not eligible for relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer. San Francisco Locations: Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.